2nd Line Desktop Support Engineer Jobs

Second Line Desktop Support Engineer
UK

The median Second Line Desktop Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 870 957 1205
Rank change year-on-year +87 +248 -300
Permanent jobs requiring a 2nd Line Desktop Support Engineer 32 15 24
As % of all permanent jobs advertised in the UK 0.032% 0.015% 0.015%
As % of the Job Titles category 0.034% 0.016% 0.016%
Number of salaries quoted 31 12 23
10th Percentile - £30,050 £26,250
25th Percentile £28,500 £30,500 £27,000
Median annual salary (50th Percentile) £32,500 £34,250 £29,000
Median % change year-on-year -5.11% +18.10% +7.41%
75th Percentile £33,750 £38,000 £46,000
90th Percentile £37,500 - £48,750
UK excluding London median annual salary £32,500 £31,000 £28,500
% change year-on-year +4.84% +8.77% +9.62%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

2nd Line Desktop Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Desktop Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Desktop Support Engineer.

Salary trend for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Desktop Support Engineer over the 6 months to 9 May 2024.

Salary histogram for 2nd Line Desktop Support Engineer in the UK

2nd Line Desktop Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Desktop Support Engineer within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +115 31 £32,500 -5.11% 1
UK excluding London +25 29 £32,500 +4.84% 1
South West - 11 £29,000 - 1
Midlands -5 7 £32,500 +4.84%
East Midlands -11 6 £32,500 +4.84%
North of England - 6 £32,500 -
Work from Home +76 5 £30,000 -3.23%
Yorkshire - 5 £32,500 -
London +101 3 £40,000 +5.26%
South East -2 3 £34,000 +13.33%
West Midlands +12 1 £27,000 -12.90%
North West - 1 £28,000 -
East of England - 1 £35,000 -
Northern Ireland - 1 £35,000 -

2nd Line Desktop Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, 2nd Line Desktop Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Desktop Support Engineer in the job title.

1 30 (93.75%) Windows
2 28 (87.50%) Active Directory
3 26 (81.25%) Microsoft
3 26 (81.25%) Social Skills
4 24 (75.00%) Customer Service
4 24 (75.00%) Microsoft Office
5 23 (71.88%) Degree
5 23 (71.88%) Problem-Solving
6 21 (65.63%) Onboarding
6 21 (65.63%) Computer Science Degree
6 21 (65.63%) DBS Check
6 21 (65.63%) Mac OS
6 21 (65.63%) Computer Science
6 21 (65.63%) Network Security
6 21 (65.63%) Microsoft Certification
6 21 (65.63%) A+ Certification
6 21 (65.63%) MCP
7 7 (21.88%) Finance
8 6 (18.75%) Microsoft 365
8 6 (18.75%) Windows 10
9 4 (12.50%) Entra ID
9 4 (12.50%) Azure
9 4 (12.50%) Windows Server
9 4 (12.50%) Firewall
9 4 (12.50%) Legal
9 4 (12.50%) DNS
9 4 (12.50%) SharePoint
10 3 (9.38%) TCP/IP
10 3 (9.38%) ITIL
10 3 (9.38%) Customer-Centricity

2nd Line Desktop Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (12.50%) SharePoint
2 2 (6.25%) Microsoft Exchange
Applications
1 24 (75.00%) Microsoft Office
Cloud Services
1 6 (18.75%) Microsoft 365
2 4 (12.50%) Azure
2 4 (12.50%) Entra ID
3 1 (3.13%) AWS
3 1 (3.13%) GCP
Communications & Networking
1 21 (65.63%) Network Security
2 4 (12.50%) DNS
2 4 (12.50%) Firewall
3 3 (9.38%) TCP/IP
4 2 (6.25%) DHCP
4 2 (6.25%) LAN
4 2 (6.25%) Remote Desktop
4 2 (6.25%) WAN
5 1 (3.13%) Ethernet
5 1 (3.13%) HTTP
5 1 (3.13%) Internet
5 1 (3.13%) Wireless
General
1 26 (81.25%) Social Skills
2 7 (21.88%) Finance
3 4 (12.50%) Legal
4 1 (3.13%) Analytical Skills
4 1 (3.13%) Electronics
4 1 (3.13%) Inclusion and Diversity
4 1 (3.13%) Law
4 1 (3.13%) Manufacturing
4 1 (3.13%) Marketing
4 1 (3.13%) Public Sector
4 1 (3.13%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.13%) CSS
1 1 (3.13%) XML
Miscellaneous
1 21 (65.63%) Onboarding
2 1 (3.13%) Self-Motivation
2 1 (3.13%) Team-Oriented Environment
Operating Systems
1 30 (93.75%) Windows
2 21 (65.63%) Mac OS
3 6 (18.75%) Windows 10
4 4 (12.50%) Windows Server
5 1 (3.13%) Windows 7
5 1 (3.13%) Windows NT
5 1 (3.13%) Windows XP
Processes & Methodologies
1 24 (75.00%) Customer Service
2 23 (71.88%) Problem-Solving
3 21 (65.63%) Computer Science
4 3 (9.38%) Customer-Centricity
4 3 (9.38%) Cybersecurity
4 3 (9.38%) ITIL
5 2 (6.25%) Customer-Centric Approach
5 2 (6.25%) Incident Management
5 2 (6.25%) Service Management
6 1 (3.13%) Budgeting
6 1 (3.13%) Budgeting and Forecasting
6 1 (3.13%) Business Intelligence
6 1 (3.13%) Customer Experience
6 1 (3.13%) Digital Marketing
6 1 (3.13%) Disaster Recovery
6 1 (3.13%) Hardware Maintenance
6 1 (3.13%) ITSM
6 1 (3.13%) Migration
6 1 (3.13%) Programme Management
6 1 (3.13%) Service Delivery
Programming Languages
1 2 (6.25%) PowerShell
2 1 (3.13%) JavaScript
Qualifications
1 23 (71.88%) Degree
2 21 (65.63%) A+ Certification
2 21 (65.63%) Computer Science Degree
2 21 (65.63%) DBS Check
2 21 (65.63%) MCP
2 21 (65.63%) Microsoft Certification
3 1 (3.13%) AWS Certification
3 1 (3.13%) CCNA
3 1 (3.13%) Cisco Certification
System Software
1 28 (87.50%) Active Directory
2 1 (3.13%) Hyper-V
2 1 (3.13%) Virtual Desktop
2 1 (3.13%) VMware Infrastructure
Systems Management
1 1 (3.13%) Microsoft Intune
1 1 (3.13%) SCCM
Vendors
1 26 (81.25%) Microsoft
2 1 (3.13%) Aruba
2 1 (3.13%) Citrix
2 1 (3.13%) HP
2 1 (3.13%) SAP
2 1 (3.13%) ServiceNow
2 1 (3.13%) VMware