IT Support Specialist
UK

The median IT Support Specialist salary in the UK is £33,250 per year according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 709 925 1178
Rank change year-on-year +216 +253 -302
Permanent jobs requiring an IT Support Specialist 197 48 44
As % of all permanent jobs advertised in the UK 0.20% 0.046% 0.029%
As % of the Job Titles category 0.21% 0.050% 0.030%
Number of salaries quoted 80 21 36
10th Percentile £28,850 £31,500 £21,806
25th Percentile £31,250 £37,500 £25,000
Median annual salary (50th Percentile) £33,250 £40,000 £32,250
Median % change year-on-year -16.88% +24.03% -19.38%
75th Percentile £38,750 £45,000 £42,484
90th Percentile £48,750 £50,000 £44,000
UK excluding London median annual salary £32,500 £42,500 £29,000
% change year-on-year -23.53% +46.55% -27.50%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,813 95,219 148,250
% of permanent jobs with a recognized job title 94.61% 91.52% 96.06%
Number of salaries quoted 66,625 59,878 85,347
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

IT Support Specialist
Job Vacancy Trend

Job postings that featured IT Support Specialist in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Specialist in the UK

IT Support Specialist
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Specialist.

Salary trend for IT Support Specialist in the UK

IT Support Specialist
Salary Histogram

Salary distribution for jobs citing IT Support Specialist over the 6 months to 28 April 2024.

Salary histogram for IT Support Specialist in the UK

IT Support Specialist
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Specialist within the UK over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +248 183 £33,250 -16.88% 19
London +239 120 £40,000 -3.61% 5
UK excluding London +40 77 £32,500 -23.53% 16
Work from Home +105 29 £34,000 -32.00% 3
Midlands +3 24 £32,500 - 5
West Midlands - 23 £32,500 - 4
South East +32 16 £33,500 -21.18% 2
East of England - 12 £30,000 - 4
Wales - 11 £34,000 - 1
North of England +41 7 £37,500 -19.87% 3
North West +21 6 £37,500 -19.87% 3
South West -16 4 - - 1
Scotland -59 3 £28,500 - 1
East Midlands -31 1 £33,500 - 1
North East - 1 £32,500 -

IT Support Specialist Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 April 2024, IT Support Specialist job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Specialist in the job title.

1 161 (81.73%) Windows
1 161 (81.73%) Microsoft
2 150 (76.14%) Social Skills
3 141 (71.57%) Active Directory
4 137 (69.54%) Microsoft 365
5 132 (67.01%) Degree
6 122 (61.93%) Windows 10
7 121 (61.42%) Video Conferencing
8 118 (59.90%) Android
9 113 (57.36%) Computer Science
9 113 (57.36%) Microsoft Exchange
10 111 (56.35%) SCCM
11 110 (55.84%) Computer Science Degree
12 109 (55.33%) Cisco
13 108 (54.82%) WAN
14 106 (53.81%) Wireless
15 105 (53.30%) Business Continuity
15 105 (53.30%) Citrix
15 105 (53.30%) SD-WAN
16 104 (52.79%) Cisco IOS
16 104 (52.79%) Mobile Device Management
17 103 (52.28%) Business Continuity Planning
17 103 (52.28%) XenApp
17 103 (52.28%) XenDesktop
17 103 (52.28%) VMware ESXi
17 103 (52.28%) Wiki
17 103 (52.28%) Microsoft App-V
17 103 (52.28%) BCP
17 103 (52.28%) Master's Degree
17 103 (52.28%) Application Virtualisation

IT Support Specialist Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 113 (57.36%) Microsoft Exchange
2 13 (6.60%) SharePoint
3 12 (6.09%) Skype for Business
4 7 (3.55%) OpenStack
Applications
1 22 (11.17%) Microsoft Office
2 4 (2.03%) Microsoft Excel
2 4 (2.03%) Microsoft PowerPoint
3 1 (0.51%) Adobe Creative Suite
Business Applications
1 1 (0.51%) Sage 300 ERP
Cloud Services
1 137 (69.54%) Microsoft 365
2 15 (7.61%) Azure
3 7 (3.55%) Nutanix
4 6 (3.05%) AWS
4 6 (3.05%) Entra ID
5 5 (2.54%) Cloud Computing
6 4 (2.03%) Google Workspace
6 4 (2.03%) Slack
7 3 (1.52%) Asana
8 2 (1.02%) Power Platform
8 2 (1.02%) Snowflake
8 2 (1.02%) WhatsApp
Communications & Networking
1 108 (54.82%) WAN
2 106 (53.81%) Wireless
3 105 (53.30%) SD-WAN
4 104 (52.79%) Cisco IOS
5 103 (52.28%) WebEx
6 12 (6.09%) Skype
7 11 (5.58%) DNS
8 9 (4.57%) DHCP
9 8 (4.06%) Wi-Fi
10 6 (3.05%) Firewall
11 5 (2.54%) LAN
11 5 (2.54%) Network Security
12 4 (2.03%) SAN
12 4 (2.03%) VPN
13 2 (1.02%) iSCSI
13 2 (1.02%) NAS
14 1 (0.51%) Intrusion Detection
Database & Business Intelligence
1 2 (1.02%) Power BI
1 2 (1.02%) SQL Server
General
1 150 (76.14%) Social Skills
2 20 (10.15%) Law
3 9 (4.57%) Inclusion and Diversity
4 8 (4.06%) Analytical Skills
5 6 (3.05%) Legal
5 6 (3.05%) Telecoms
6 5 (2.54%) Finance
7 2 (1.02%) Banking
7 2 (1.02%) Manufacturing
7 2 (1.02%) Organisational Skills
8 1 (0.51%) Back Office
8 1 (0.51%) Front Office
8 1 (0.51%) Games
8 1 (0.51%) German Language
8 1 (0.51%) Retail
Miscellaneous
1 121 (61.42%) Video Conferencing
2 103 (52.28%) Wiki
3 12 (6.09%) Self-Motivation
4 11 (5.58%) Data Centre
5 10 (5.08%) Management Information System
6 4 (2.03%) Smartphone
7 2 (1.02%) Digital Media
7 2 (1.02%) Onboarding
8 1 (0.51%) Apple TV
8 1 (0.51%) BYOD
8 1 (0.51%) Derivative
8 1 (0.51%) Driving Licence
8 1 (0.51%) IoT
8 1 (0.51%) Social Media
8 1 (0.51%) Team-Oriented Environment
Operating Systems
1 161 (81.73%) Windows
2 122 (61.93%) Windows 10
3 118 (59.90%) Android
4 16 (8.12%) Linux
5 14 (7.11%) Windows Server
6 12 (6.09%) Apple iOS
7 3 (1.52%) Windows Server 2016
8 2 (1.02%) Mac OS
9 1 (0.51%) CentOS
9 1 (0.51%) Debian
9 1 (0.51%) Red Hat Enterprise Linux
9 1 (0.51%) Scientific Linux
9 1 (0.51%) Ubuntu
Processes & Methodologies
1 113 (57.36%) Computer Science
2 105 (53.30%) Business Continuity
3 104 (52.79%) Mobile Device Management
4 103 (52.28%) Application Virtualisation
4 103 (52.28%) BCP
4 103 (52.28%) Business Continuity Planning
4 103 (52.28%) Contract Negotiation
5 34 (17.26%) ITIL
6 32 (16.24%) Problem-Solving
7 17 (8.63%) Time Management
8 16 (8.12%) Customer Service
9 13 (6.60%) Inventory Management
9 13 (6.60%) Stakeholder Management
10 12 (6.09%) Continuous Improvement
11 11 (5.58%) Agile
11 11 (5.58%) Incident Management
12 8 (4.06%) Cybersecurity
12 8 (4.06%) Project Management
13 7 (3.55%) CI/CD
13 7 (3.55%) Infrastructure Maintenance
Programming Languages
1 5 (2.54%) SQL
2 1 (0.51%) PowerShell
2 1 (0.51%) VBScript
Qualifications
1 132 (67.01%) Degree
2 110 (55.84%) Computer Science Degree
3 103 (52.28%) Master's Degree
4 12 (6.09%) Security Cleared
5 9 (4.57%) DV Cleared
6 7 (3.55%) Microsoft Certification
7 5 (2.54%) NVQ Level 3
8 4 (2.03%) A+ Certification
8 4 (2.03%) DBS Check
9 3 (1.52%) SC Cleared
10 2 (1.02%) Postgraduate
11 1 (0.51%) HND
Quality Assurance & Compliance
1 6 (3.05%) GDPR
2 4 (2.03%) PCI DSS
3 1 (0.51%) SLA
System Software
1 141 (71.57%) Active Directory
2 103 (52.28%) Microsoft App-V
2 103 (52.28%) VMware ESXi
2 103 (52.28%) XenApp
2 103 (52.28%) XenDesktop
3 11 (5.58%) VMware Infrastructure
4 10 (5.08%) Hyper-V
5 7 (3.55%) Docker
6 3 (1.52%) Virtual Machines
6 3 (1.52%) vSphere
7 1 (0.51%) Virtual Desktop
Systems Management
1 111 (56.35%) SCCM
2 103 (52.28%) AirWatch
3 7 (3.55%) Ansible
3 7 (3.55%) Kubernetes
4 5 (2.54%) Microsoft Intune
5 4 (2.03%) Autotask
Vendors
1 161 (81.73%) Microsoft
2 109 (55.33%) Cisco
3 105 (53.30%) Citrix
4 19 (9.64%) VMware
5 4 (2.03%) Datto
6 3 (1.52%) Veeam
7 2 (1.02%) Alteryx
7 2 (1.02%) Apple
7 2 (1.02%) MuleSoft
7 2 (1.02%) ServiceNow
8 1 (0.51%) Adobe
8 1 (0.51%) Avaya
8 1 (0.51%) DocuSign
8 1 (0.51%) iManage
8 1 (0.51%) Instagram
8 1 (0.51%) Meraki
8 1 (0.51%) Oracle
8 1 (0.51%) Sage
8 1 (0.51%) Salesforce
8 1 (0.51%) SAP