Senior Service Desk Analyst Jobs

Senior Service Desk Analyst
UK

The median Senior Service Desk Analyst salary in the UK is £40,313 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 893 972 1170
Rank change year-on-year +79 +198 -305
Permanent jobs requiring a Senior Service Desk Analyst 18 27 43
As % of all permanent jobs advertised in the UK 0.018% 0.026% 0.027%
As % of the Job Titles category 0.019% 0.028% 0.029%
Number of salaries quoted 17 15 32
10th Percentile £33,400 £24,778 £23,500
25th Percentile £39,268 £27,500 £24,750
Median annual salary (50th Percentile) £40,313 £32,500 £28,000
Median % change year-on-year +24.04% +16.07% -16.42%
75th Percentile £43,750 £37,237 £35,207
90th Percentile £50,500 £49,200 £40,000
UK excluding London median annual salary £40,000 £30,000 £26,000
% change year-on-year +33.33% +15.38% -19.38%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,212 94,769 150,357
% of permanent jobs with a recognized job title 94.62% 91.51% 96.09%
Number of salaries quoted 66,814 59,630 85,382
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,225
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Senior Service Desk Analyst
Job Vacancy Trend

Job postings that featured Senior Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Senior Service Desk Analyst.

Salary trend for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing Senior Service Desk Analyst over the 6 months to 4 May 2024.

Salary histogram for Senior Service Desk Analyst in the UK

Senior Service Desk Analyst
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Service Desk Analyst within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +81 18 £40,313 +24.04% 1
UK excluding London -17 12 £40,000 +33.33% 2
Midlands +22 8 £40,313 +34.38%
West Midlands - 8 £40,313 -
London +119 6 £45,750 -6.63%
Work from Home +74 4 £50,750 +49.88% 1
South West - 2 £35,000 -
North of England +31 1 £31,500 +23.21%
South East +12 1 £40,000 +19.10% 1
North East - 1 £31,500 -

Senior Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, Senior Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Senior Service Desk Analyst in the job title.

1 8 (44.44%) Customer Service
2 6 (33.33%) Windows
2 6 (33.33%) Service Delivery
2 6 (33.33%) ITSM
3 5 (27.78%) Active Directory
3 5 (27.78%) Azure
3 5 (27.78%) Microsoft 365
4 3 (16.67%) Legal
4 3 (16.67%) ITIL
4 3 (16.67%) Microsoft
4 3 (16.67%) Finance
4 3 (16.67%) Windows 10
4 3 (16.67%) Social Skills
4 3 (16.67%) Mentoring
5 2 (11.11%) SCCM
5 2 (11.11%) ServiceNow
5 2 (11.11%) Ticket Management
5 2 (11.11%) Customer Experience
5 2 (11.11%) Microsoft Office
5 2 (11.11%) Microsoft Exchange
5 2 (11.11%) Stakeholder Management
5 2 (11.11%) Microsoft Intune
6 1 (5.56%) Amazon RDS
6 1 (5.56%) Exchange Server 2013
6 1 (5.56%) AWS
6 1 (5.56%) Skype for Business
6 1 (5.56%) Root Cause Analysis
6 1 (5.56%) Service Management
6 1 (5.56%) Mitel
6 1 (5.56%) IP Telephony

Senior Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.11%) Microsoft Exchange
2 1 (5.56%) Exchange Server 2013
2 1 (5.56%) SharePoint
2 1 (5.56%) Skype for Business
Applications
1 2 (11.11%) Microsoft Office
Cloud Services
1 5 (27.78%) Azure
1 5 (27.78%) Microsoft 365
2 1 (5.56%) AWS
2 1 (5.56%) Entra ID
2 1 (5.56%) GCP
2 1 (5.56%) Mimecast
Communications & Networking
1 1 (5.56%) IP Telephony
1 1 (5.56%) LAN
1 1 (5.56%) Remote Desktop
1 1 (5.56%) Skype
1 1 (5.56%) WAN
Database & Business Intelligence
1 1 (5.56%) Amazon RDS
General
1 3 (16.67%) Finance
1 3 (16.67%) Legal
1 3 (16.67%) Social Skills
2 1 (5.56%) Law
Miscellaneous
1 1 (5.56%) Self-Motivation
Operating Systems
1 6 (33.33%) Windows
2 3 (16.67%) Windows 10
3 1 (5.56%) Windows Server
Processes & Methodologies
1 8 (44.44%) Customer Service
2 6 (33.33%) ITSM
2 6 (33.33%) Service Delivery
3 3 (16.67%) ITIL
3 3 (16.67%) Mentoring
4 2 (11.11%) Customer Experience
4 2 (11.11%) Stakeholder Management
4 2 (11.11%) Ticket Management
5 1 (5.56%) Customer-Centric Approach
5 1 (5.56%) Customer-Centricity
5 1 (5.56%) Knowledge Transfer
5 1 (5.56%) Multi-Factor Authentication
5 1 (5.56%) Root Cause Analysis
5 1 (5.56%) Service Management
5 1 (5.56%) Statistics
5 1 (5.56%) Visualisation
Programming Languages
1 1 (5.56%) PowerShell
1 1 (5.56%) SQL
Quality Assurance & Compliance
1 1 (5.56%) Accessibility
1 1 (5.56%) SLA
System Software
1 5 (27.78%) Active Directory
Systems Management
1 2 (11.11%) Microsoft Intune
1 2 (11.11%) SCCM
Vendors
1 3 (16.67%) Microsoft
2 2 (11.11%) ServiceNow
3 1 (5.56%) Aderant
3 1 (5.56%) Citrix
3 1 (5.56%) Google
3 1 (5.56%) iManage
3 1 (5.56%) Intapp
3 1 (5.56%) Mitel