The statistics below represent IT jobs advertised across the West Midlands region that had Support Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 September 2016 with a comparison to same period over 2 years.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Support Manager
Rank 199 185 200
Rank change year-on-year
-14 +15
Permanent jobs requiring a Support Manager 36 32 35
As % of all permanent IT jobs located in the West Midlands 0.62% 0.60% 0.63%
As % of the Job Titles category 0.65% 0.62% 0.65%
Number of salaries quoted 23 17 33
Median salary £45,000 £47,500 £55,000
Median salary % change year-on-year
-5.26% -13.63%
90% offered a salary of more than £30,000 £32,804 £29,700
10% offered a salary of more than £49,500 £51,000 £67,500
UK excluding London median salary £51,500 £47,500 £42,500
% change year-on-year
+8.42% +11.76%
Support Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
West Midlands
Permanent IT job ads with a match in the
Job Titles category
5581 5124 5382
As % of all permanent IT jobs located in the West Midlands 96.01% 96.32% 97.27%
Number of salaries quoted 4433 4275 4495
Median salary £39,000 £37,500 £38,000
Median salary % change year-on-year
+4.00% -1.31%
90% offered a salary of more than £23,000 £25,000 £24,000
10% offered a salary of more than £57,500 £60,000 £60,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Support Manager
Jobs Demand Trend in the West Midlands

The demand trend of job ads across the West Midlands region that featured Support Manager in the job title.

Support Manager Jobs Demand Trend in the West Midlands

Support Manager
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Manager across the West Midlands region.

Support Manager Salary Trend in the West Midlands

Support Manager
Salary Histogram in the West Midlands

This chart provides a salary histogram for IT jobs citing Support Manager across the West Midlands region over the 3 months to 27 September 2016.

Support Manager Salary Histogram in the West Midlands

Support Manager
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Manager within the West Midlands region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -15 30 £45,000 -2.70%
Staffordshire - 2 - -
West Bromwich +6 1 £52,500 +10.52%
Shropshire - 1 £40,000 -
Worcestershire - 1 £32,500 -
Support Manager
England

Support Manager Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 September 2016, Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Support Manager in the job title.

1 34 (50.75%) Service Delivery
2 28 (41.79%) ITIL
3 24 (35.82%) Microsoft
4 23 (34.33%) Data Centre
5 21 (31.34%) SLA
6 19 (28.36%) Stakeholder Management
7 17 (25.37%) Statistics
8 15 (22.39%) Performance Management
8 15 (22.39%) Trend Analysis
8 15 (22.39%) VMware
8 15 (22.39%) Finance
9 14 (20.90%) Citrix
9 14 (20.90%) MS Excel
10 13 (19.40%) Cisco
10 13 (19.40%) Critical Success Factor
10 13 (19.40%) MS PowerPoint
10 13 (19.40%) Escalation Management
11 12 (17.91%) Line Management
11 12 (17.91%) Active Directory
12 10 (14.93%) SAP
13 9 (13.43%) CRM
13 9 (13.43%) Change Management
13 9 (13.43%) SAP Implementation
13 9 (13.43%) QA
14 8 (11.94%) HP
15 7 (10.45%) Incident Management
15 7 (10.45%) Continuous Improvement
16 6 (8.96%) Microsoft Azure
16 6 (8.96%) People Management
16 6 (8.96%) Microsoft Certification

Support Manager Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (7.46%) MS Exchange
2 2 (2.99%) SharePoint
3 1 (1.49%) Skype for Business
Applications
1 14 (20.90%) MS Excel
2 13 (19.40%) MS PowerPoint
3 4 (5.97%) MS Office
Business Applications
1 2 (2.99%) Dynamics AX
2 1 (1.49%) Infor LN
2 1 (1.49%) MFGPRO
Cloud Services
1 6 (8.96%) Microsoft Azure
2 4 (5.97%) Office 365
3 1 (1.49%) Amazon AWS
3 1 (1.49%) Azure Active Directory
Communications & Networking
1 4 (5.97%) Firewall
2 2 (2.99%) Ethernet
2 2 (2.99%) SMTP
2 2 (2.99%) TCP/IP
2 2 (2.99%) VPN
3 1 (1.49%) DHCP
3 1 (1.49%) DNS
Database & Business Intelligence
1 4 (5.97%) SAP BW
General
1 15 (22.39%) Finance
2 5 (7.46%) Manufacturing
3 4 (5.97%) Automotive
4 2 (2.99%) Legal
5 1 (1.49%) Retail
Miscellaneous
1 23 (34.33%) Data Centre
2 17 (25.37%) Statistics
3 5 (7.46%) Driving Licence
4 2 (2.99%) Fat Client
4 2 (2.99%) Smartphone
4 2 (2.99%) Thin Client
5 1 (1.49%) Analytical Skills
5 1 (1.49%) Client/Server
5 1 (1.49%) Fintech
Operating Systems
1 6 (8.96%) Windows
2 3 (4.48%) Windows Server
2 3 (4.48%) Windows Server 2008
3 2 (2.99%) Windows Server 2003
3 2 (2.99%) Windows XP
4 1 (1.49%) Linux
4 1 (1.49%) Ubuntu
4 1 (1.49%) Windows Server 2012
Processes & Methodologies
1 34 (50.75%) Service Delivery
2 28 (41.79%) ITIL
3 19 (28.36%) Stakeholder Management
4 15 (22.39%) Performance Management
4 15 (22.39%) Trend Analysis
5 13 (19.40%) Critical Success Factor
5 13 (19.40%) Escalation Management
6 12 (17.91%) Line Management
7 9 (13.43%) Change Management
7 9 (13.43%) CRM
7 9 (13.43%) SAP Implementation
8 7 (10.45%) Continuous Improvement
8 7 (10.45%) Incident Management
9 6 (8.96%) People Management
10 5 (7.46%) Business Continuity
10 5 (7.46%) PRINCE2
10 5 (7.46%) Risk Management
10 5 (7.46%) Stakeholder Engagement
10 5 (7.46%) Ticket Management
11 4 (5.97%) Business Intelligence
Programming Languages
1 4 (5.97%) ABAP
2 1 (1.49%) C
2 1 (1.49%) C#
2 1 (1.49%) SQL
2 1 (1.49%) X++
Qualifications
1 6 (8.96%) Microsoft Certification
2 4 (5.97%) PRINCE2 Certification
3 3 (4.48%) ITIL Certification
4 2 (2.99%) SC Cleared
4 2 (2.99%) Security Cleared
5 1 (1.49%) MCITP
5 1 (1.49%) MCSA
5 1 (1.49%) MCSE
Quality Assurance & Compliance
1 21 (31.34%) SLA
2 9 (13.43%) QA
System Software
1 12 (17.91%) Active Directory
2 5 (7.46%) VMware Infrastructure
3 2 (2.99%) Virtual Desktop
4 1 (1.49%) Hyper-V
Vendors
1 24 (35.82%) Microsoft
2 15 (22.39%) VMware
3 14 (20.90%) Citrix
4 13 (19.40%) Cisco
5 10 (14.93%) SAP
6 8 (11.94%) HP
7 2 (2.99%) Apple
7 2 (2.99%) JD Edwards
8 1 (1.49%) Infor
8 1 (1.49%) QAD
8 1 (1.49%) Red Hat
8 1 (1.49%) SonicWALL
8 1 (1.49%) Sophos
8 1 (1.49%) WatchGuard