Service Management Contracts in Birmingham

Service Management
West Midlands > Birmingham

The table below provides summary statistics for contract job vacancies advertised in Birmingham requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 16 May 2025, comparing them to the same period in the previous two years.

6 months to
16 May 2025
Same period 2024 Same period 2023
Rank 24 50 60
Rank change year-on-year +26 +10 -7
Contract jobs citing Service Management 29 11 15
As % of all contract jobs advertised in Birmingham 5.64% 1.49% 1.72%
As % of the Processes & Methodologies category 6.47% 1.81% 1.95%
Number of daily rates quoted 12 6 7
10th Percentile £403 - £382
25th Percentile £425 £325 £513
Median daily rate (50th Percentile) £645 £375 £600
Median % change year-on-year +71.87% -37.50% +23.08%
75th Percentile £700 £475 £663
90th Percentile £790 £525 £688
West Midlands median daily rate £551 £463 £450
% change year-on-year +19.14% +2.78% +0.22%
Number of hourly rates quoted 10 0 1
10th Percentile - - -
25th Percentile - - £18.25
Median hourly rate £12.62 - £18.50
75th Percentile - - £18.75
90th Percentile - - -
West Midlands median hourly rate £12.62 - £18.50
% change year-on-year - - +8.82%

All Process and Methodology Skills
Birmingham

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Birmingham.

Contract vacancies with a requirement for process or methodology skills 448 609 768
As % of all contract IT jobs advertised in Birmingham 87.16% 82.74% 87.87%
Number of daily rates quoted 313 403 511
10th Percentile £163 £250 £275
25th Percentile £375 £375 £399
Median daily rate (50th Percentile) £488 £475 £513
Median % change year-on-year +2.63% -7.32% +7.89%
75th Percentile £588 £581 £638
90th Percentile £689 £698 £700
West Midlands median daily rate £500 £500 £513
% change year-on-year - -2.44% +4.59%
Number of hourly rates quoted 22 43 29
10th Percentile - £13.19 £11.00
25th Percentile £12.62 £17.00 £12.50
Median hourly rate £14.70 £26.00 £16.29
Median % change year-on-year -43.46% +59.66% -5.54%
75th Percentile £22.08 £47.13 £28.75
90th Percentile £26.51 £56.25 £62.50
West Midlands median hourly rate £18.13 £22.50 £19.00
% change year-on-year -19.42% +18.42% +12.34%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Contractor Daily Rate Trend in Birmingham

3-month moving average daily rate quoted in jobs citing Service Management in Birmingham.

Daily rate trend for Service Management in Birmingham

Service Management
Daily Rate Histogram in Birmingham

Daily rate distribution for jobs citing Service Management in Birmingham over the 6 months to 16 May 2025.

Daily rate histogram for Service Management in Birmingham

Service Management
Contractor Hourly Rate Trend in Birmingham

3-month moving average hourly rates quoted in jobs citing Service Management in Birmingham.

Hourly rate trend for Service Management in Birmingham

Service Management
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) Confluence
1 2 (6.90%) IIS
2 1 (3.45%) Microsoft Exchange
Business Applications
1 2 (6.90%) Remedy ITSM
Cloud Services
1 2 (6.90%) Microsoft 365
2 1 (3.45%) Azure
2 1 (3.45%) Entra ID
Database & Business Intelligence
1 4 (13.79%) NoSQL
2 2 (6.90%) Elasticsearch
2 2 (6.90%) SQL Server
2 2 (6.90%) Tableau
Development Applications
1 2 (6.90%) JIRA
General
1 7 (24.14%) Social Skills
2 5 (17.24%) Legal
3 2 (6.90%) Public Sector
4 1 (3.45%) Analytical Skills
4 1 (3.45%) Finance
4 1 (3.45%) Inclusion and Diversity
Job Titles
1 10 (34.48%) Coordinator
2 5 (17.24%) Service Manager
3 4 (13.79%) IT Manager
4 3 (10.34%) Applications Manager
4 3 (10.34%) IT Services Manager
5 2 (6.90%) Analyst
5 2 (6.90%) Application Development Manager
5 2 (6.90%) Applications Development Manager
5 2 (6.90%) Data Manager
5 2 (6.90%) Development Manager
5 2 (6.90%) Support Analyst
6 1 (3.45%) Full-Stack Engineer
6 1 (3.45%) Full-Stack Software Engineer
6 1 (3.45%) JIRA Engineer
6 1 (3.45%) Operations Manager
6 1 (3.45%) Performance Specialist
6 1 (3.45%) Service Management Specialist
6 1 (3.45%) Service Operations Manager
6 1 (3.45%) Service Performance Specialist
6 1 (3.45%) ServiceNow Manager
Libraries, Frameworks & Software Standards
1 4 (13.79%) .NET
2 2 (6.90%) HTML
2 2 (6.90%) Middleware
2 2 (6.90%) Web Services
Miscellaneous
1 2 (6.90%) Distributed Systems
2 1 (3.45%) Analytical Mindset
2 1 (3.45%) CMDB
2 1 (3.45%) Data Protection Act
2 1 (3.45%) Data Structures
2 1 (3.45%) Management Information System
2 1 (3.45%) Onboarding
2 1 (3.45%) SCADA
Processes & Methodologies
1 11 (37.93%) ITIL
2 9 (31.03%) ITSM
3 7 (24.14%) Change Management
4 5 (17.24%) Problem-Solving
5 4 (13.79%) Asset Management
5 4 (13.79%) Continuous Improvement
5 4 (13.79%) Incident Management
5 4 (13.79%) Infrastructure as Code
5 4 (13.79%) Network Monitoring
6 3 (10.34%) Change Advisory Board
6 3 (10.34%) Line Management
6 3 (10.34%) Problem Management
6 3 (10.34%) Release Management
6 3 (10.34%) Root Cause Analysis
6 3 (10.34%) Software Asset Management
7 2 (6.90%) Architectural Design
7 2 (6.90%) Containerisation
7 2 (6.90%) Service Delivery Management
7 2 (6.90%) Service Design
7 2 (6.90%) Web Application Development
Programming Languages
1 5 (17.24%) SQL
2 4 (13.79%) JavaScript
3 2 (6.90%) C#
3 2 (6.90%) PowerShell
Qualifications
1 8 (27.59%) Security Cleared
2 4 (13.79%) DV Cleared
3 3 (10.34%) SC Cleared
4 2 (6.90%) Degree
4 2 (6.90%) ITIL Certification
4 2 (6.90%) Tableau Certification
Quality Assurance & Compliance
1 1 (3.45%) Data Quality
1 1 (3.45%) SLA
System Software
1 4 (13.79%) Active Directory
1 4 (13.79%) VMware Infrastructure
Systems Management
1 4 (13.79%) Ansible
1 4 (13.79%) Kubernetes
1 4 (13.79%) Terraform
2 2 (6.90%) Grafana
Vendors
1 4 (13.79%) Broadcom
1 4 (13.79%) Microsoft
1 4 (13.79%) ServiceNow
1 4 (13.79%) VMware
2 2 (6.90%) Atlassian
2 2 (6.90%) BMC
2 2 (6.90%) Remedy
3 1 (3.45%) Foundry
3 1 (3.45%) Snow