Period
to 17 October 2019

The following table provides summary statistics for contract job vacancies advertised in Central London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 17 October 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
London > Central London
6 months to
17 Oct 2019
Same period 2018 Same period 2017
Rank 169 207 192
Rank change year-on-year +38 -15 +10
Contract jobs citing SLA 82 88 74
As % of all contract IT jobs advertised in Central London 1.08% 0.97% 0.92%
As % of the Quality Assurance & Compliance category 11.44% 9.48% 6.72%
Number of daily rates quoted 54 55 41
Central London median daily rate £413 £325 £400
Median daily rate % change year-on-year +26.92% -18.75% -0.19%
10th Percentile £200 £150 £118
90th Percentile £575 £630 £660
London median daily rate £350 £328 £330
% change year-on-year +6.87% -0.76% -12.00%
Number of hourly rates quoted 3 6 13
Central London median hourly rate £16.50 £14.75 £15.00
Median hourly rate % change year-on-year +11.86% -1.67% -82.46%
London median hourly rate £15.50 £15.00 £15.36
% change year-on-year +3.33% -2.33% -6.92%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Central London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Central London
Contract vacancies with a requirement for quality assurance or compliance skills 717 928 1,102
As % of all contract IT jobs advertised in Central London 9.43% 10.19% 13.66%
Number of daily rates quoted 516 714 856
Central London median daily rate £475 £475 £488
Median daily rate % change year-on-year - -2.56% +2.63%
10th Percentile £308 £272 £312
90th Percentile £675 £675 £677
London median daily rate £486 £475 £485
% change year-on-year +2.37% -2.06% +7.78%
Number of hourly rates quoted 7 10 14
Central London median hourly rate £16.50 £17.03 £15.00
Median hourly rate % change year-on-year -3.08% +13.50% -71.56%
10th Percentile £12.20 £13.85 £12.88
90th Percentile £26.72 £21.93 £25.38
London median hourly rate £18.50 £25.00 £20.00
% change year-on-year -26.00% +25.00% +12.49%

SLA
Job Vacancy Trend in Central London

Job postings citing SLA as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for SLA in Central London

SLA
Contractor Daily Rate Trend in Central London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in Central London.

Contractor daily rate trend for SLA in Central London

SLA
Contractor Daily Rate Histogram in Central London

The daily rate distribution of IT jobs citing SLA in Central London over the 6 months to 17 October 2019.

Contractor daily rate histogram for SLA in Central London

SLA
Contractor Hourly Rate Trend in Central London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in Central London.

Contractor hourly rate trend for SLA in Central London

SLA
Contract Job Locations in Central London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the Central London region over the 6 months to 17 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +20 54 £375 +15.38% 41
West End of London +29 9 £488 +236.21%
Camden - 2 £363 -
Southwark +6 1 £250 -16.67%
City of Westminster -4 1 £550 +279.31%
SLA
London

For the 6 months to 17 October 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Central London region with a requirement for SLA.

1 30 (36.59%) ITIL
1 30 (36.59%) Microsoft
2 26 (31.71%) Windows
3 24 (29.27%) Active Directory
4 20 (24.39%) Finance
5 17 (20.73%) Office 365
6 16 (19.51%) ITSM
7 15 (18.29%) Root Cause Analysis
7 15 (18.29%) Azure
8 13 (15.85%) Service Management
8 13 (15.85%) VMware
8 13 (15.85%) Windows 10
9 12 (14.63%) Service Delivery
10 11 (13.41%) Change Management
11 10 (12.20%) Project Management
11 10 (12.20%) SQL
11 10 (12.20%) ITIL V3
12 9 (10.98%) VMware Infrastructure
12 9 (10.98%) SQL Server
12 9 (10.98%) Microsoft Office
12 9 (10.98%) ServiceNow
12 9 (10.98%) Single Sign-On
13 8 (9.76%) Problem-Solving
13 8 (9.76%) Windows Server
13 8 (9.76%) Public Sector
13 8 (9.76%) Configuration Management
13 8 (9.76%) Disaster Recovery
13 8 (9.76%) Linux
13 8 (9.76%) SharePoint
13 8 (9.76%) Security Cleared

SLA
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (9.76%) SharePoint
2 7 (8.54%) Skype for Business
3 2 (2.44%) CMS
3 2 (2.44%) Exchange Server 2013
3 2 (2.44%) IIS
3 2 (2.44%) MS Exchange
4 1 (1.22%) Exchange Server 2007
4 1 (1.22%) MS Project Server
4 1 (1.22%) Oracle Workflow
Applications
1 9 (10.98%) Microsoft Office
2 5 (6.10%) Microsoft Excel
3 2 (2.44%) Microsoft PowerPoint
4 1 (1.22%) Microsoft Project
Business Applications
1 4 (4.88%) Dynamics CRM
2 3 (3.66%) Aligne
3 1 (1.22%) Dynamics AX
3 1 (1.22%) iTrent
3 1 (1.22%) SAP HCM
Cloud Services
1 17 (20.73%) Office 365
2 15 (18.29%) Azure
3 6 (7.32%) Azure Active Directory
4 3 (3.66%) IaaS
4 3 (3.66%) PaaS
5 2 (2.44%) AWS
5 2 (2.44%) Slack
5 2 (2.44%) Trello
6 1 (1.22%) Dynamics 365
6 1 (1.22%) G Suite
6 1 (1.22%) OneDrive
6 1 (1.22%) Smartsheet
6 1 (1.22%) SuccessFactors
Communications & Networking
1 7 (8.54%) LAN
1 7 (8.54%) WAN
2 6 (7.32%) DNS
3 5 (6.10%) DHCP
4 4 (4.88%) TCP/IP
5 3 (3.66%) Firewall
5 3 (3.66%) SAN
5 3 (3.66%) Skype
5 3 (3.66%) Unified Communications
5 3 (3.66%) VPN
6 2 (2.44%) Internet
6 2 (2.44%) Remote Desktop
6 2 (2.44%) Structured Cabling
7 1 (1.22%) IPsec
7 1 (1.22%) SMTP
7 1 (1.22%) VLAN
Database & Business Intelligence
1 9 (10.98%) SQL Server
2 4 (4.88%) Relational Database
3 2 (2.44%) Azure SQL Database
3 2 (2.44%) Data Warehouse
3 2 (2.44%) DB2
3 2 (2.44%) MySQL
3 2 (2.44%) SQL Server 2012
3 2 (2.44%) SQL Server 2014
4 1 (1.22%) Big Data
4 1 (1.22%) Oracle Reports
4 1 (1.22%) SQL Server Analysis Services
4 1 (1.22%) SQL Server Integration Services
4 1 (1.22%) SQL Server Reporting Services
Development Applications
1 2 (2.44%) Git (software)
2 1 (1.22%) JIRA
2 1 (1.22%) Oracle Forms
2 1 (1.22%) PowerBuilder
General
1 20 (24.39%) Finance
2 8 (9.76%) Public Sector
3 4 (4.88%) Banking
3 4 (4.88%) Legal
4 2 (2.44%) Back Office
4 2 (2.44%) Marketing
4 2 (2.44%) Retail
4 2 (2.44%) Telecoms
5 1 (1.22%) Games
5 1 (1.22%) Manufacturing
Job Titles
1 22 (26.83%) Analyst
2 9 (10.98%) IT Analyst
2 9 (10.98%) Service Analyst
2 9 (10.98%) Support Analyst
3 6 (7.32%) IT Support
3 6 (7.32%) Support Engineer
4 5 (6.10%) 2nd Line Support
4 5 (6.10%) Consultant
4 5 (6.10%) Infrastructure Engineer
4 5 (6.10%) IT Support Analyst
4 5 (6.10%) Service Manager
5 4 (4.88%) Applications Support
5 4 (4.88%) Desktop Support
5 4 (4.88%) Developer
5 4 (4.88%) Service Desk Analyst
5 4 (4.88%) ServiceNow Developer
6 3 (3.66%) 1st/2nd Line Support
6 3 (3.66%) Azure Engineer
6 3 (3.66%) Service Transition Leader
6 3 (3.66%) Test Analyst
Libraries, Frameworks & Software Standards
1 6 (7.32%) Web Services
2 5 (6.10%) LDAP
2 5 (6.10%) SAML
3 4 (4.88%) JSON
4 3 (3.66%) .NET
4 3 (3.66%) XML
5 2 (2.44%) Middleware
5 2 (2.44%) REST
6 1 (1.22%) .NET Framework
Miscellaneous
1 5 (6.10%) User Experience
2 4 (4.88%) Data Centre
2 4 (4.88%) Management Information System
3 3 (3.66%) Analytical Skills
3 3 (3.66%) Virtual Team
4 2 (2.44%) Cyberthreat
4 2 (2.44%) Enterprise Cloud
4 2 (2.44%) iPad
4 2 (2.44%) iPhone
4 2 (2.44%) Replication
5 1 (1.22%) CMDB
5 1 (1.22%) Driving Licence
5 1 (1.22%) Enterprise Software
5 1 (1.22%) Foreign Exchange (FX)
5 1 (1.22%) Greenfield Project
5 1 (1.22%) PMI
5 1 (1.22%) Self-Motivation
Operating Systems
1 26 (31.71%) Windows
2 13 (15.85%) Windows 10
3 8 (9.76%) Linux
3 8 (9.76%) Windows Server
4 6 (7.32%) Apple iOS
4 6 (7.32%) Windows 7
5 4 (4.88%) Red Hat Enterprise Linux
5 4 (4.88%) Windows Server 2008
5 4 (4.88%) Windows Server 2012
6 3 (3.66%) Mac OS X
6 3 (3.66%) Unix
7 2 (2.44%) CentOS
7 2 (2.44%) Mac OS X Server
8 1 (1.22%) Android
8 1 (1.22%) Mac OS
8 1 (1.22%) Windows Mobile
Processes & Methodologies
1 30 (36.59%) ITIL
2 16 (19.51%) ITSM
3 15 (18.29%) Root Cause Analysis
4 13 (15.85%) Service Management
5 12 (14.63%) Service Delivery
6 11 (13.41%) Change Management
7 10 (12.20%) ITIL V3
7 10 (12.20%) Project Management
8 8 (9.76%) Configuration Management
8 8 (9.76%) Disaster Recovery
8 8 (9.76%) Problem Management
8 8 (9.76%) Problem-Solving
9 7 (8.54%) Release Management
10 6 (7.32%) CRM
10 6 (7.32%) Infrastructure Engineering
10 6 (7.32%) Proactive Monitoring
11 5 (6.10%) Workflow
12 4 (4.88%) Break/Fix
12 4 (4.88%) Business Analysis
12 4 (4.88%) Migration
Programming Languages
1 10 (12.20%) SQL
2 7 (8.54%) PowerShell
3 5 (6.10%) Bash Shell
3 5 (6.10%) Perl
4 4 (4.88%) JavaScript
4 4 (4.88%) Python
5 3 (3.66%) Java
6 2 (2.44%) Ruby
7 1 (1.22%) PHP
7 1 (1.22%) T-SQL
7 1 (1.22%) VB
7 1 (1.22%) VBScript
Qualifications
1 8 (9.76%) Security Cleared
2 6 (7.32%) Degree
3 5 (6.10%) Microsoft Certification
3 5 (6.10%) SC Cleared
4 3 (3.66%) BC Cleared
4 3 (3.66%) ITIL Certification
4 3 (3.66%) MCP
4 3 (3.66%) MCSE
5 2 (2.44%) A+ Certification
5 2 (2.44%) AWS Certification
5 2 (2.44%) CCNP
5 2 (2.44%) Cisco Certification
5 2 (2.44%) MCSA
5 2 (2.44%) PRINCE2 Certification
6 1 (1.22%) CCIE
6 1 (1.22%) DBS Check
6 1 (1.22%) DV Cleared
6 1 (1.22%) ITIL Foundation Certificate
6 1 (1.22%) MCDBA
6 1 (1.22%) PMI Certification
Quality Assurance & Compliance
1 4 (4.88%) HMG Security Policy Framework
1 4 (4.88%) ISO/IEC 27001
2 3 (3.66%) PCI DSS
3 2 (2.44%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 2 (2.44%) NIST
4 1 (1.22%) ISO 9001
System Software
1 24 (29.27%) Active Directory
2 9 (10.98%) VMware Infrastructure
3 4 (4.88%) VMware ESXi
4 3 (3.66%) XenApp
5 2 (2.44%) Hyper-V
5 2 (2.44%) Virtual Desktop
6 1 (1.22%) VirtualBox
6 1 (1.22%) VMware Workstation
6 1 (1.22%) XenDesktop
Systems Management
1 9 (10.98%) Single Sign-On
2 7 (8.54%) SCCM
3 5 (6.10%) Microsoft Intune
4 2 (2.44%) Ansible
4 2 (2.44%) Jamf Pro
4 2 (2.44%) Opscode Chef
4 2 (2.44%) SCOM
4 2 (2.44%) Suricata
5 1 (1.22%) AirWatch
5 1 (1.22%) Cisco CUCM
5 1 (1.22%) Norton AntiVirus
5 1 (1.22%) Symantec Endpoint Protection
5 1 (1.22%) WSUS
Vendors
1 30 (36.59%) Microsoft
2 13 (15.85%) VMware
3 9 (10.98%) ServiceNow
4 5 (6.10%) Citrix
5 4 (4.88%) Apple
5 4 (4.88%) HP
5 4 (4.88%) Red Hat
5 4 (4.88%) Splunk
6 3 (3.66%) Cisco
6 3 (3.66%) Dell
7 2 (2.44%) HubSpot
7 2 (2.44%) New Relic
7 2 (2.44%) Oracle
7 2 (2.44%) Qualys
7 2 (2.44%) Remedy
7 2 (2.44%) SAP
7 2 (2.44%) SolarWinds
8 1 (1.22%) Palo Alto
8 1 (1.22%) Red Box
8 1 (1.22%) Xerox