Period
to 27 July 2021

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 27 July 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
Central London > City of London
6 months to
27 Jul 2021
Same period 2020 Same period 2019
Rank 145 123 205
Rank change year-on-year -22 +82 -6
Contract jobs citing SLA 26 14 36
As % of all contract jobs advertised in the City of London 0.76% 0.58% 0.54%
As % of the Quality Assurance & Compliance category 6.39% 4.79% 5.57%
Number of daily rates quoted 18 10 24
10th Percentile £213 £179 £135
25th Percentile £313 £227 £305
Median daily rate (50th Percentile) £425 £478 £413
Median % change year-on-year -10.99% +15.76% +26.92%
75th Percentile £448 £588 £528
90th Percentile £550 £646 £582
Central London median daily rate £413 £483 £475
% change year-on-year -14.51% +1.58% +45.04%
Number of hourly rates quoted 0 1 1
Median hourly rate - £18.70 £17.66
Median % change year-on-year - +5.89% +3.27%
Central London median hourly rate £20.00 £18.70 £17.66
% change year-on-year +6.95% +5.89% +3.27%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Contract vacancies with a requirement for quality assurance or compliance skills 407 292 646
As % of all contract IT jobs advertised in the City of London 11.94% 12.15% 9.74%
Number of daily rates quoted 281 188 490
10th Percentile £375 £253 £325
25th Percentile £456 £411 £413
Median daily rate (50th Percentile) £535 £484 £500
Median % change year-on-year +10.59% -3.25% +5.26%
75th Percentile £638 £575 £588
90th Percentile £750 £663 £663
Central London median daily rate £525 £475 £500
% change year-on-year +10.53% -5.00% +5.26%
Number of hourly rates quoted 5 10 6
10th Percentile £17.05 £18.33 £11.13
25th Percentile £21.25 £23.19 £11.94
Median hourly rate £25.50 £38.48 £15.33
Median % change year-on-year -33.72% +150.98% -10.48%
75th Percentile £29.75 £45.50 £19.83
90th Percentile £73.55 £61.25 £31.63
Central London median hourly rate £20.00 £38.45 £17.66
% change year-on-year -47.98% +117.72% -5.56%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing SLA in the City of London.

Daily rate trend for SLA in the City of London

SLA
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing SLA in the City of London over the 6 months to 27 July 2021.

Daily rate histogram for SLA in the City of London

SLA
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing SLA in the City of London.

Hourly rate trend for SLA in the City of London

For the 6 months to 27 July 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for SLA.

1 12 (46.15%) Finance
2 8 (30.77%) Windows
2 8 (30.77%) Problem-Solving
3 6 (23.08%) Customer Requirements
3 6 (23.08%) Windows 10
3 6 (23.08%) Incident Management
4 5 (19.23%) Microsoft
4 5 (19.23%) Microsoft 365
4 5 (19.23%) Service Design
4 5 (19.23%) Major Incident Management
5 4 (15.38%) Social Skills
5 4 (15.38%) Public Sector
5 4 (15.38%) Availability Management
5 4 (15.38%) ServiceNow
5 4 (15.38%) Active Directory
5 4 (15.38%) Bloomberg
5 4 (15.38%) Service Management
5 4 (15.38%) Change Management
5 4 (15.38%) Microsoft Office
5 4 (15.38%) Microsoft Excel
5 4 (15.38%) ITIL
5 4 (15.38%) Supplier Management
6 3 (11.54%) SCCM
6 3 (11.54%) Windows 7
6 3 (11.54%) Migration
6 3 (11.54%) Python
6 3 (11.54%) SharePoint
6 3 (11.54%) LAN
6 3 (11.54%) WAN
6 3 (11.54%) Disaster Recovery

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) SharePoint
2 2 (7.69%) Oracle SOA Suite
3 1 (3.85%) Apache
3 1 (3.85%) Apache Spark
3 1 (3.85%) Appian
3 1 (3.85%) IIS
3 1 (3.85%) JBoss
3 1 (3.85%) Oracle Service Bus
3 1 (3.85%) WebLogic
3 1 (3.85%) WebLogic Portal
Applications
1 4 (15.38%) Microsoft Excel
1 4 (15.38%) Microsoft Office
Business Applications
1 1 (3.85%) Bloomberg TOMS
1 1 (3.85%) ION MarketView
1 1 (3.85%) Oracle BPM
Cloud Services
1 5 (19.23%) Microsoft 365
2 2 (7.69%) Azure
3 1 (3.85%) Azure Active Directory
3 1 (3.85%) GitHub
3 1 (3.85%) OneDrive
3 1 (3.85%) Power Platform
Communications & Networking
1 3 (11.54%) LAN
1 3 (11.54%) WAN
2 2 (7.69%) Internet
2 2 (7.69%) TCP/IP
3 1 (3.85%) DHCP
3 1 (3.85%) DNS
3 1 (3.85%) Firewall
3 1 (3.85%) NAS
3 1 (3.85%) Network Security
3 1 (3.85%) PSTN
3 1 (3.85%) SAN
3 1 (3.85%) VPN
3 1 (3.85%) VSAN
Database & Business Intelligence
1 1 (3.85%) Apache Hive
1 1 (3.85%) Electronic Patient Records
1 1 (3.85%) Hadoop
1 1 (3.85%) MySQL
1 1 (3.85%) Power BI
Development Applications
1 1 (3.85%) JIRA
General
1 12 (46.15%) Finance
2 4 (15.38%) Public Sector
2 4 (15.38%) Social Skills
3 2 (7.69%) Analytical Skills
3 2 (7.69%) Banking
3 2 (7.69%) Law
3 2 (7.69%) Presentation Skills
3 2 (7.69%) Telecoms
4 1 (3.85%) Documentation Skills
4 1 (3.85%) Front Office
Job Titles
1 4 (15.38%) Analyst
2 3 (11.54%) Desktop Support
2 3 (11.54%) Service Delivery Manager
2 3 (11.54%) Service Manager
2 3 (11.54%) Support Analyst
3 2 (7.69%) 2nd Line Engineer
3 2 (7.69%) 2nd Line Support
3 2 (7.69%) Delivery Manager
3 2 (7.69%) Desktop Analyst
3 2 (7.69%) Desktop Support Analyst
3 2 (7.69%) Developer
3 2 (7.69%) Service Desk Engineer
4 1 (3.85%) 1st/2nd Line Support
4 1 (3.85%) 1st/2nd Line Support Engineer
4 1 (3.85%) 2nd Line Desktop Support
4 1 (3.85%) Appian Developer
4 1 (3.85%) HR Manager
4 1 (3.85%) ITIL Service Delivery Manager
4 1 (3.85%) Microsoft 365 Administrator
4 1 (3.85%) Remote Support Engineer
Libraries, Frameworks & Software Standards
1 1 (3.85%) CSS
1 1 (3.85%) HTML
1 1 (3.85%) J2EE
1 1 (3.85%) Java EE
1 1 (3.85%) Middleware
1 1 (3.85%) Oracle Fusion
1 1 (3.85%) OSGi
1 1 (3.85%) PySpark
1 1 (3.85%) Struts
1 1 (3.85%) Web Services
1 1 (3.85%) WebCenter
1 1 (3.85%) XML
Miscellaneous
1 2 (7.69%) Management Information System
1 2 (7.69%) Video Conferencing
1 2 (7.69%) Virtual Team
2 1 (3.85%) BYOD
2 1 (3.85%) Fixed Income
2 1 (3.85%) Legacy Systems
2 1 (3.85%) Microsoft Licensing
2 1 (3.85%) NHS
2 1 (3.85%) Reference Data
Operating Systems
1 8 (30.77%) Windows
2 6 (23.08%) Windows 10
3 3 (11.54%) Windows 7
4 2 (7.69%) Android
4 2 (7.69%) Apple iOS
4 2 (7.69%) Linux
4 2 (7.69%) Mac OS
5 1 (3.85%) Unix
5 1 (3.85%) Windows Server
Processes & Methodologies
1 8 (30.77%) Problem-Solving
2 6 (23.08%) Customer Requirements
2 6 (23.08%) Incident Management
3 5 (19.23%) Major Incident Management
3 5 (19.23%) Service Design
4 4 (15.38%) Availability Management
4 4 (15.38%) Change Management
4 4 (15.38%) ITIL
4 4 (15.38%) Service Management
4 4 (15.38%) Supplier Management
5 3 (11.54%) Cybersecurity
5 3 (11.54%) Disaster Recovery
5 3 (11.54%) Migration
5 3 (11.54%) Project Management
5 3 (11.54%) Service Delivery
6 2 (7.69%) Order Management
6 2 (7.69%) Performance Monitoring
6 2 (7.69%) Preventative Maintenance
6 2 (7.69%) Process Improvement
6 2 (7.69%) Stakeholder Management
Programming Languages
1 3 (11.54%) Python
2 2 (7.69%) PowerShell
2 2 (7.69%) VBA
3 1 (3.85%) Java
3 1 (3.85%) JavaScript
3 1 (3.85%) SQL
Qualifications
1 2 (7.69%) Degree
2 1 (3.85%) A+ Certification
2 1 (3.85%) CCENT
2 1 (3.85%) CompTIA Security+
2 1 (3.85%) Computer Science Degree
2 1 (3.85%) ITIL Certification
2 1 (3.85%) Network+ Certification
2 1 (3.85%) Six Sigma Black Belt
Quality Assurance & Compliance
1 2 (7.69%) PMO
2 1 (3.85%) QA
System Software
1 4 (15.38%) Active Directory
2 2 (7.69%) Virtual Desktop
3 1 (3.85%) VMware Infrastructure
3 1 (3.85%) vSphere
Systems Management
1 3 (11.54%) SCCM
2 1 (3.85%) Nessus
Vendors
1 5 (19.23%) Microsoft
2 4 (15.38%) Bloomberg
2 4 (15.38%) ServiceNow
3 2 (7.69%) Capita
3 2 (7.69%) Openreach
3 2 (7.69%) Oracle
3 2 (7.69%) VMware
4 1 (3.85%) Apple
4 1 (3.85%) Cisco
4 1 (3.85%) HP
4 1 (3.85%) ION Trading