Period
to 13 November 2019

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 13 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
Central London > City of London
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 167 198 194
Rank change year-on-year +31 -4 -5
Contract jobs citing SLA 54 58 65
As % of all contract IT jobs advertised in the City of London 0.91% 0.83% 0.92%
As % of the Quality Assurance & Compliance category 9.69% 8.95% 6.91%
Number of daily rates quoted 35 33 38
City of London median daily rate £350 £363 £363
Median daily rate % change year-on-year -3.45% - -3.33%
10th Percentile £188 £182 £123
90th Percentile £554 £670 £603
Central London median daily rate £375 £346 £331
% change year-on-year +8.30% +4.53% -11.67%
Number of hourly rates quoted 2 9 12
City of London median hourly rate £16.50 £18.70 £15.00
Median hourly rate % change year-on-year -11.76% +24.67% -77.27%
Central London median hourly rate £16.50 £18.70 £15.00
% change year-on-year -11.76% +24.67% -77.27%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Contract vacancies with a requirement for quality assurance or compliance skills 557 648 941
As % of all contract IT jobs advertised in the City of London 9.41% 9.23% 13.27%
Number of daily rates quoted 398 506 745
City of London median daily rate £500 £475 £500
Median daily rate % change year-on-year +5.26% -5.00% +5.26%
10th Percentile £313 £275 £313
90th Percentile £688 £675 £675
Central London median daily rate £475 £475 £483
% change year-on-year - -1.55% +1.58%
Number of hourly rates quoted 4 12 14
City of London median hourly rate £16.50 £19.00 £15.00
Median hourly rate % change year-on-year -13.16% +26.67% -67.74%
Central London median hourly rate £16.50 £19.00 £15.00
% change year-on-year -13.16% +26.67% -67.74%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the City of London.

Contractor daily rate trend for SLA in the City of London

SLA
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing SLA in the City of London over the 6 months to 13 November 2019.

Contractor daily rate histogram for SLA in the City of London

SLA
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the City of London.

Contractor hourly rate trend for SLA in the City of London

SLA
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the City of London region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 2 £313 -
SLA
Central London

For the 6 months to 13 November 2019, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for SLA.

1 26 (48.15%) Microsoft
2 22 (40.74%) Windows
3 19 (35.19%) Active Directory
4 18 (33.33%) ITIL
5 14 (25.93%) Office 365
6 12 (22.22%) Azure
6 12 (22.22%) Root Cause Analysis
6 12 (22.22%) ITSM
6 12 (22.22%) VMware
7 11 (20.37%) Change Management
7 11 (20.37%) Finance
8 10 (18.52%) SQL Server
8 10 (18.52%) SQL
8 10 (18.52%) SharePoint
8 10 (18.52%) Windows 10
9 9 (16.67%) VMware Infrastructure
9 9 (16.67%) LAN
9 9 (16.67%) WAN
9 9 (16.67%) Service Delivery
10 8 (14.81%) Microsoft Office
10 8 (14.81%) Security Cleared
10 8 (14.81%) Problem Management
10 8 (14.81%) Skype for Business
10 8 (14.81%) Windows Server
11 7 (12.96%) ITIL V3
11 7 (12.96%) CRM
11 7 (12.96%) Infrastructure Engineering
12 6 (11.11%) Degree
12 6 (11.11%) SC Cleared
12 6 (11.11%) Proactive Monitoring

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (18.52%) SharePoint
2 8 (14.81%) Skype for Business
3 2 (3.70%) Exchange Server 2007
3 2 (3.70%) IIS
3 2 (3.70%) MS Exchange
4 1 (1.85%) Exchange Server 2013
4 1 (1.85%) MS Project Server
4 1 (1.85%) Oracle Workflow
Applications
1 8 (14.81%) Microsoft Office
2 5 (9.26%) Microsoft Excel
3 2 (3.70%) Microsoft PowerPoint
4 1 (1.85%) Microsoft Project
Business Applications
1 5 (9.26%) Dynamics CRM
2 1 (1.85%) Dynamics AX
2 1 (1.85%) iTrent
2 1 (1.85%) SAP HCM
Cloud Services
1 14 (25.93%) Office 365
2 12 (22.22%) Azure
3 5 (9.26%) Azure Active Directory
4 3 (5.56%) AWS
5 1 (1.85%) Dynamics 365
5 1 (1.85%) IaaS
5 1 (1.85%) OneDrive
5 1 (1.85%) PaaS
5 1 (1.85%) SuccessFactors
Communications & Networking
1 9 (16.67%) LAN
1 9 (16.67%) WAN
2 5 (9.26%) DHCP
2 5 (9.26%) DNS
3 4 (7.41%) TCP/IP
3 4 (7.41%) VPN
4 3 (5.56%) Firewall
4 3 (5.56%) Skype
4 3 (5.56%) Unified Communications
5 2 (3.70%) Remote Desktop
5 2 (3.70%) Structured Cabling
6 1 (1.85%) IP Telephony
6 1 (1.85%) IPsec
6 1 (1.85%) Network Security
6 1 (1.85%) SAN
6 1 (1.85%) SMTP
6 1 (1.85%) VLAN
6 1 (1.85%) Wi-Fi
Database & Business Intelligence
1 10 (18.52%) SQL Server
2 2 (3.70%) Azure SQL Database
2 2 (3.70%) SQL Server 2012
2 2 (3.70%) SQL Server 2014
3 1 (1.85%) Big Data
3 1 (1.85%) Oracle Reports
3 1 (1.85%) SQL Server Analysis Services
3 1 (1.85%) SQL Server Integration Services
3 1 (1.85%) SQL Server Reporting Services
Development Applications
1 1 (1.85%) Oracle Forms
1 1 (1.85%) PowerBuilder
General
1 11 (20.37%) Finance
2 4 (7.41%) Banking
2 4 (7.41%) Public Sector
3 1 (1.85%) Manufacturing
3 1 (1.85%) Retail
Job Titles
1 15 (27.78%) Analyst
2 9 (16.67%) Service Analyst
2 9 (16.67%) Support Analyst
3 5 (9.26%) Infrastructure Engineer
3 5 (9.26%) IT Analyst
3 5 (9.26%) IT Support
3 5 (9.26%) IT Support Analyst
4 4 (7.41%) 2nd Line Support
5 3 (5.56%) 1st/2nd Line Support
5 3 (5.56%) Azure Engineer
5 3 (5.56%) Consultant
5 3 (5.56%) Service Desk Analyst
5 3 (5.56%) Support Engineer
6 2 (3.70%) 1st/2nd Line Support Analyst
6 2 (3.70%) 2nd Line Support Analyst
6 2 (3.70%) Azure Infrastructure Engineer
6 2 (3.70%) Break Fix Engineer
6 2 (3.70%) Cloud Engineer
6 2 (3.70%) Network Engineer
6 2 (3.70%) Wintel Engineer
Libraries, Frameworks & Software Standards
1 3 (5.56%) .NET
2 2 (3.70%) JSON
2 2 (3.70%) Web Services
3 1 (1.85%) .NET Framework
3 1 (1.85%) SAML
3 1 (1.85%) XML
Miscellaneous
1 4 (7.41%) Analytical Skills
1 4 (7.41%) Management Information System
2 2 (3.70%) Cyberthreat
2 2 (3.70%) Data Centre
2 2 (3.70%) Enterprise Cloud
3 1 (1.85%) Enterprise Software
3 1 (1.85%) Greenfield Project
3 1 (1.85%) iPad
3 1 (1.85%) iPhone
3 1 (1.85%) PMI
Operating Systems
1 22 (40.74%) Windows
2 10 (18.52%) Windows 10
3 8 (14.81%) Windows Server
4 4 (7.41%) Linux
4 4 (7.41%) Windows Server 2008
5 3 (5.56%) Apple iOS
5 3 (5.56%) Mac OS
5 3 (5.56%) Windows 7
5 3 (5.56%) Windows Server 2012
6 2 (3.70%) Unix
Processes & Methodologies
1 18 (33.33%) ITIL
2 12 (22.22%) ITSM
2 12 (22.22%) Root Cause Analysis
3 11 (20.37%) Change Management
4 9 (16.67%) Service Delivery
5 8 (14.81%) Problem Management
6 7 (12.96%) CRM
6 7 (12.96%) Infrastructure Engineering
6 7 (12.96%) ITIL V3
7 6 (11.11%) Proactive Monitoring
8 5 (9.26%) Configuration Management
9 4 (7.41%) Migration
9 4 (7.41%) Problem-Solving
9 4 (7.41%) Service Management
10 3 (5.56%) Break/Fix
10 3 (5.56%) Continuous Improvement
10 3 (5.56%) Target Operating Model
10 3 (5.56%) Threat Management
11 2 (3.70%) Continuous Delivery
11 2 (3.70%) Vulnerability Scanning
Programming Languages
1 10 (18.52%) SQL
2 4 (7.41%) PowerShell
3 3 (5.56%) Bash Shell
3 3 (5.56%) Perl
4 2 (3.70%) Java
4 2 (3.70%) Python
4 2 (3.70%) Ruby
5 1 (1.85%) PHP
5 1 (1.85%) T-SQL
5 1 (1.85%) VB
5 1 (1.85%) VBScript
Qualifications
1 8 (14.81%) Security Cleared
2 6 (11.11%) Degree
2 6 (11.11%) SC Cleared
3 4 (7.41%) BC Cleared
3 4 (7.41%) Microsoft Certification
4 2 (3.70%) AWS Certification
4 2 (3.70%) CCNP
4 2 (3.70%) Cisco Certification
4 2 (3.70%) MCP
4 2 (3.70%) MCSA
4 2 (3.70%) MCSE
5 1 (1.85%) A+ Certification
5 1 (1.85%) CCIE
5 1 (1.85%) ITIL Certification
5 1 (1.85%) ITIL Foundation Certificate
5 1 (1.85%) MCDBA
5 1 (1.85%) PMI Certification
Quality Assurance & Compliance
1 5 (9.26%) HMG Security Policy Framework
2 4 (7.41%) ISO/IEC 27001
3 3 (5.56%) PCI DSS
4 2 (3.70%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 2 (3.70%) NIST
5 1 (1.85%) ISO 9001
System Software
1 19 (35.19%) Active Directory
2 9 (16.67%) VMware Infrastructure
3 5 (9.26%) VMware ESXi
4 3 (5.56%) Hyper-V
5 2 (3.70%) Virtual Desktop
5 2 (3.70%) XenApp
6 1 (1.85%) VMware Workstation
6 1 (1.85%) vSphere
Systems Management
1 5 (9.26%) SCCM
2 4 (7.41%) Microsoft Intune
2 4 (7.41%) Single Sign-On
3 2 (3.70%) SCOM
3 2 (3.70%) Suricata
4 1 (1.85%) AirWatch
4 1 (1.85%) Cisco CUCM
Vendors
1 26 (48.15%) Microsoft
2 12 (22.22%) VMware
3 4 (7.41%) Cisco
3 4 (7.41%) HP
4 3 (5.56%) Dell
5 2 (3.70%) Citrix
5 2 (3.70%) Oracle
5 2 (3.70%) Qualys
5 2 (3.70%) ServiceNow
5 2 (3.70%) SolarWinds
5 2 (3.70%) Splunk
6 1 (1.85%) Apple
6 1 (1.85%) F5
6 1 (1.85%) NETGEAR
6 1 (1.85%) Palo Alto
6 1 (1.85%) Red Box
6 1 (1.85%) SAP
6 1 (1.85%) StorageTek
6 1 (1.85%) Sun
6 1 (1.85%) Xerox