Period
to 20 February 2020

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
Central London > City of London
6 months to
20 Feb 2020
Same period 2019 Same period 2018
Rank 152 194 207
Rank change year-on-year +42 +13 -22
Contract jobs citing SLA 41 54 51
As % of all contract IT jobs advertised in the City of London 0.87% 0.79% 0.72%
As % of the Quality Assurance & Compliance category 8.86% 9.05% 6.00%
Number of daily rates quoted 22 27 26
City of London median daily rate £338 £350 £394
Median daily rate % change year-on-year -3.57% -11.11% -12.50%
10th Percentile £191 £148 £125
90th Percentile £585 £590 £588
Central London median daily rate £350 £325 £350
% change year-on-year +7.69% -7.14% -23.08%
Number of hourly rates quoted 3 6 11
City of London median hourly rate £16.50 £22.25 £15.00
Median hourly rate % change year-on-year -25.84% +48.33% -16.67%
Central London median hourly rate £16.50 £22.25 £15.00
% change year-on-year -25.84% +48.33% -11.76%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Contract vacancies with a requirement for quality assurance or compliance skills 463 597 850
As % of all contract IT jobs advertised in the City of London 9.83% 8.76% 11.97%
Number of daily rates quoted 323 444 652
City of London median daily rate £480 £500 £500
Median daily rate % change year-on-year -4.00% - -
10th Percentile £297 £275 £325
90th Percentile £650 £638 £678
Central London median daily rate £475 £493 £488
% change year-on-year -3.55% +1.03% -2.50%
Number of hourly rates quoted 7 9 14
City of London median hourly rate £27.50 £22.00 £15.00
Median hourly rate % change year-on-year +25.00% +46.67% -16.67%
Central London median hourly rate £27.50 £22.00 £15.00
% change year-on-year +25.00% +46.67% -11.76%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the City of London.

Contractor daily rate trend for SLA in the City of London

SLA
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing SLA in the City of London over the 6 months to 20 February 2020.

Contractor daily rate histogram for SLA in the City of London

SLA
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the City of London.

Contractor hourly rate trend for SLA in the City of London

SLA
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the City of London region over the 6 months to 20 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 3 £275 -
SLA
Central London

For the 6 months to 20 February 2020, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for SLA.

1 18 (43.90%) Windows
1 18 (43.90%) Microsoft
2 14 (34.15%) Active Directory
2 14 (34.15%) ITIL
3 10 (24.39%) SharePoint
3 10 (24.39%) Office 365
4 9 (21.95%) Azure
5 8 (19.51%) SQL
5 8 (19.51%) Finance
5 8 (19.51%) VMware
6 7 (17.07%) Change Management
6 7 (17.07%) VMware Infrastructure
6 7 (17.07%) ITSM
6 7 (17.07%) SQL Server
7 6 (14.63%) LAN
7 6 (14.63%) WAN
7 6 (14.63%) PowerShell
7 6 (14.63%) Banking
7 6 (14.63%) Windows 10
7 6 (14.63%) Analytical Skills
7 6 (14.63%) Problem-Solving
8 5 (12.20%) HMG Security Policy Framework
8 5 (12.20%) VMware ESXi
8 5 (12.20%) Skype for Business
8 5 (12.20%) Security Cleared
8 5 (12.20%) SC Cleared
8 5 (12.20%) Dynamics CRM
8 5 (12.20%) Incident Management
8 5 (12.20%) CRM
8 5 (12.20%) Microsoft Office

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (24.39%) SharePoint
2 5 (12.20%) Skype for Business
3 3 (7.32%) Exchange Server 2007
3 3 (7.32%) MS Exchange
4 2 (4.88%) DataSynapse
5 1 (2.44%) CMS
5 1 (2.44%) IIS
5 1 (2.44%) Mendix
5 1 (2.44%) SharePoint 2010
5 1 (2.44%) SharePoint 2013
Applications
1 5 (12.20%) Microsoft Office
2 3 (7.32%) Microsoft Excel
3 1 (2.44%) Adobe Illustrator
3 1 (2.44%) Photoshop
Business Applications
1 5 (12.20%) Dynamics CRM
2 1 (2.44%) Dynamics AX
2 1 (2.44%) NetSuite
2 1 (2.44%) SAP FS
Cloud Services
1 10 (24.39%) Office 365
2 9 (21.95%) Azure
3 2 (4.88%) AWS
3 2 (4.88%) Azure Active Directory
3 2 (4.88%) GCP
3 2 (4.88%) GitHub
4 1 (2.44%) Dynamics 365
Communications & Networking
1 6 (14.63%) LAN
1 6 (14.63%) WAN
2 2 (4.88%) DHCP
2 2 (4.88%) DNS
2 2 (4.88%) Remote Desktop
3 1 (2.44%) Firewall
3 1 (2.44%) Internet
3 1 (2.44%) IP Telephony
3 1 (2.44%) Network Security
3 1 (2.44%) SSL
3 1 (2.44%) TCP/IP
3 1 (2.44%) VPN
3 1 (2.44%) Wi-Fi
Database & Business Intelligence
1 7 (17.07%) SQL Server
2 2 (4.88%) MongoDB
2 2 (4.88%) Oracle Database
2 2 (4.88%) Oracle Database 11g
2 2 (4.88%) SQL Server Analysis Services
2 2 (4.88%) SQL Server Integration Services
3 1 (2.44%) Oracle Reports
Development Applications
1 2 (4.88%) Git (software)
1 2 (4.88%) MSBuild
1 2 (4.88%) Subversion
1 2 (4.88%) TeamCity
General
1 8 (19.51%) Finance
2 6 (14.63%) Banking
3 4 (9.76%) Public Sector
4 1 (2.44%) International Banking
4 1 (2.44%) Italian Language
4 1 (2.44%) Retail
Job Titles
1 11 (26.83%) Analyst
2 7 (17.07%) Service Analyst
3 6 (14.63%) Support Analyst
4 5 (12.20%) Service Desk Analyst
5 4 (9.76%) Desktop Support
6 3 (7.32%) Service Manager
6 3 (7.32%) Support Engineer
7 2 (4.88%) 3rd Line Support
7 2 (4.88%) Break Fix Engineer
7 2 (4.88%) Consultant
7 2 (4.88%) Desktop Analyst
7 2 (4.88%) Desktop Engineer
7 2 (4.88%) Desktop Support Analyst
7 2 (4.88%) Engagement Manager
7 2 (4.88%) Hardware Engineer
7 2 (4.88%) Infrastructure Engineer
7 2 (4.88%) Infrastructure Manager
7 2 (4.88%) IT Analyst
7 2 (4.88%) IT Support
7 2 (4.88%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 3 (7.32%) .NET
2 1 (2.44%) CSS
2 1 (2.44%) HTML
Miscellaneous
1 6 (14.63%) Analytical Skills
2 2 (4.88%) Grid Computing
3 1 (2.44%) BYOD
3 1 (2.44%) Enterprise Software
3 1 (2.44%) iPad
3 1 (2.44%) iPhone
3 1 (2.44%) Management Information System
3 1 (2.44%) Self-Motivation
Operating Systems
1 18 (43.90%) Windows
2 6 (14.63%) Windows 10
3 4 (9.76%) Windows 7
3 4 (9.76%) Windows Server
4 3 (7.32%) Mac OS
4 3 (7.32%) Unix
5 2 (4.88%) Linux
5 2 (4.88%) Windows Server 2008
Processes & Methodologies
1 14 (34.15%) ITIL
2 7 (17.07%) Change Management
2 7 (17.07%) ITSM
3 6 (14.63%) Problem-Solving
4 5 (12.20%) CRM
4 5 (12.20%) Incident Management
5 4 (9.76%) DevOps
6 3 (7.32%) Agile Software Development
6 3 (7.32%) Contract Management
6 3 (7.32%) Infrastructure Engineering
6 3 (7.32%) Migration
6 3 (7.32%) Proactive Monitoring
6 3 (7.32%) Service Delivery
6 3 (7.32%) Service Management
7 2 (4.88%) Break/Fix
7 2 (4.88%) Business Intelligence
7 2 (4.88%) IT Strategy
7 2 (4.88%) Project Delivery
7 2 (4.88%) Root Cause Analysis
7 2 (4.88%) Task Automation
Programming Languages
1 8 (19.51%) SQL
2 6 (14.63%) PowerShell
3 2 (4.88%) Bash Shell
3 2 (4.88%) PL/SQL
3 2 (4.88%) Python
3 2 (4.88%) Shell Script
4 1 (2.44%) ABAP
4 1 (2.44%) Java
4 1 (2.44%) JavaScript
Qualifications
1 5 (12.20%) SC Cleared
1 5 (12.20%) Security Cleared
2 4 (9.76%) BC Cleared
2 4 (9.76%) ITIL Foundation Certificate
3 3 (7.32%) MCSA
3 3 (7.32%) Microsoft Certification
4 2 (4.88%) Degree
4 2 (4.88%) MCSE
5 1 (2.44%) A+ Certification
Quality Assurance & Compliance
1 5 (12.20%) HMG Security Policy Framework
2 1 (2.44%) COBIT
2 1 (2.44%) PMO
2 1 (2.44%) Sarbanes-Oxley
System Software
1 14 (34.15%) Active Directory
2 7 (17.07%) VMware Infrastructure
3 5 (12.20%) VMware ESXi
4 2 (4.88%) Docker
4 2 (4.88%) VMware Workstation
5 1 (2.44%) Hyper-V
5 1 (2.44%) Virtual Desktop
5 1 (2.44%) vSphere
5 1 (2.44%) XenApp
Systems Management
1 3 (7.32%) Microsoft Intune
2 2 (4.88%) Cisco CUCM
2 2 (4.88%) Kubernetes
2 2 (4.88%) Puppet
3 1 (2.44%) AirWatch
3 1 (2.44%) SolarWinds Orion
Vendors
1 18 (43.90%) Microsoft
2 8 (19.51%) VMware
3 3 (7.32%) Cisco
3 3 (7.32%) Citrix
4 2 (4.88%) AppDynamics
4 2 (4.88%) Apple
4 2 (4.88%) Apttus
4 2 (4.88%) Ariba
4 2 (4.88%) Dell
4 2 (4.88%) HP
4 2 (4.88%) Oracle
4 2 (4.88%) Salesforce.com
4 2 (4.88%) ServiceNow
4 2 (4.88%) SolarWinds
4 2 (4.88%) Splunk
4 2 (4.88%) TIBCO
5 1 (2.44%) SAP
5 1 (2.44%) ShoreTel
5 1 (2.44%) TOWER Software