The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
London / City of London
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 125 141 140
Rank change year-on-year +16 -1  
Contract jobs citing SLA 38 25 63
As % of all contract IT jobs advertised in the City of London 1.16% 0.75% 1.08%
As % of the Quality Assurance & Compliance category 7.79% 6.48% 9.68%
Number of daily rates quoted 18 15 42
Median daily rate £406 £400 £420
Median daily rate % change year-on-year +1.56% -4.76%  
90% offered a daily rate of more than £117 £321 £195
10% offered a daily rate of more than £573 £620 £549
UK excluding London median daily rate £238 £298 £303
% change year-on-year -20.16% -1.65%  
Number of hourly rates quoted 7 1 4
Median hourly rate £15.00 £85.50 £13.75
Median hourly rate % change year-on-year -82.45% +521.81%  
90% offered a hourly rate of more than £14.02 £85.50 £10.00
10% offered a hourly rate of more than £61.00 £85.50 £17.84
UK excluding London median hourly rate £14.38 £16.00 £15.50
% change year-on-year -10.15% +3.22%  

SLA is in the quality assurance and compliance skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for quality assurance and compliance skills.

Contract Quality Assurance & Compliance Skills
City of London
Contract job vacancies with a requirement for quality assurance and compliance skills 488 386 651
As % of all contract IT job vacancies advertised in the City of London 14.90% 11.62% 11.18%
Number of daily rates quoted 350 308 498
Median daily rate £500 £475 £475
Median daily rate % change year-on-year +5.26% -  
90% offered a daily rate of more than £328 £325 £300
10% offered a daily rate of more than £650 £625 £650
UK excluding London median daily rate £400 £380 £375
% change year-on-year +5.26% +1.33%  
Number of hourly rates quoted 7 1 7
Median hourly rate £15.00 £85.50 £24.00
Median hourly rate % change year-on-year -82.45% +256.25%  
90% offered a hourly rate of more than £14.02 £85.50 £10.00
10% offered a hourly rate of more than £61.00 £85.50 £63.40
UK excluding London median hourly rate £25.00 £28.00 £24.75
% change year-on-year -10.71% +13.13%  

SLA
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing SLA as a proportion of all contract or permanent IT jobs with a match in the Quality Assurance & Compliance category.

Job vacancy trend for SLA in the City of London

SLA
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the City of London.

Contractor daily rate trend for SLA in the City of London

SLA
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing SLA in the City of London over the 3 months to 25 June 2017.

Contractor daily rate histogram for SLA in the City of London

SLA
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the City of London.

Contractor hourly rate trend for SLA in the City of London

SLA
Contractor Hourly Rate Histogram in the City of London

The hourly rate distribution of IT jobs citing SLA in the City of London over the 3 months to 25 June 2017.

Contractor hourly rate histogram for SLA in the City of London

For the 6 months to 25 June 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for SLA.

1 29 (40.28%) ITIL
2 22 (30.56%) Windows
3 20 (27.78%) Service Delivery
4 17 (23.61%) Microsoft
5 16 (22.22%) Finance
6 14 (19.44%) Active Directory
7 13 (18.06%) Microsoft Office
7 13 (18.06%) Change Management
8 12 (16.67%) Banking
8 12 (16.67%) Asset Management
9 11 (15.28%) Incident Management
9 11 (15.28%) Service Management
10 9 (12.50%) Time Management
11 8 (11.11%) Front Office
11 8 (11.11%) WAN
11 8 (11.11%) Microsoft Certification
12 7 (9.72%) Cisco
12 7 (9.72%) Microsoft Excel
12 7 (9.72%) System Testing
12 7 (9.72%) Windows 7
12 7 (9.72%) Investment Banking
12 7 (9.72%) Xerox
12 7 (9.72%) Break/Fix
13 6 (8.33%) Customer Requirements
13 6 (8.33%) Analytical Skills
13 6 (8.33%) Business Analysis
13 6 (8.33%) CAPM
13 6 (8.33%) Degree
13 6 (8.33%) Microsoft PowerPoint
13 6 (8.33%) ITIL V3

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.17%) MS Exchange
1 3 (4.17%) SharePoint
2 2 (2.78%) Skype for Business
2 2 (2.78%) WebSphere
3 1 (1.39%) Confluence
3 1 (1.39%) Tuxedo
Applications
1 13 (18.06%) Microsoft Office
2 7 (9.72%) Microsoft Excel
3 6 (8.33%) Microsoft PowerPoint
4 5 (6.94%) MS Visio
5 2 (2.78%) Spreadsheet
Business Applications
1 1 (1.39%) Bloomberg TOMS
1 1 (1.39%) Eikon
1 1 (1.39%) ION MarketView
Cloud Services
1 6 (8.33%) Office 365
2 2 (2.78%) Amazon AWS
2 2 (2.78%) Microsoft Azure
3 1 (1.39%) AWS CloudFormation
3 1 (1.39%) Azure Active Directory
Communications & Networking
1 8 (11.11%) WAN
2 6 (8.33%) VPN
3 5 (6.94%) LAN
3 5 (6.94%) Remote Desktop
4 4 (5.56%) VLAN
5 2 (2.78%) DHCP
5 2 (2.78%) MPLS
5 2 (2.78%) VoIP
5 2 (2.78%) Wireless
5 2 (2.78%) WLAN
6 1 (1.39%) BGP-4
6 1 (1.39%) CTI
6 1 (1.39%) DNS
6 1 (1.39%) EIGRP
6 1 (1.39%) Firewall
6 1 (1.39%) Internet
6 1 (1.39%) IPsec
6 1 (1.39%) OSPF
6 1 (1.39%) SSL
6 1 (1.39%) TCP/IP
Database & Business Intelligence
1 5 (6.94%) SQL Server
1 5 (6.94%) SQL Server Integration Services
1 5 (6.94%) SQL Server Reporting Services
2 4 (5.56%) Relational Database
2 4 (5.56%) SQL Server 2008
2 4 (5.56%) SQL Server 2012
3 1 (1.39%) Data Warehouse
3 1 (1.39%) SQL Server Analysis Services
Development Applications
1 3 (4.17%) JIRA
2 2 (2.78%) Jenkins
3 1 (1.39%) SilkPerformer
3 1 (1.39%) VSS/SourceSafe
General
1 16 (22.22%) Finance
2 12 (16.67%) Banking
3 8 (11.11%) Front Office
4 7 (9.72%) Investment Banking
5 5 (6.94%) Back Office
6 3 (4.17%) Billing
6 3 (4.17%) Legal
6 3 (4.17%) Military
6 3 (4.17%) Retail
6 3 (4.17%) Telecoms
7 1 (1.39%) Financial Institution
7 1 (1.39%) Retail Banking
Job Titles
1 11 (15.28%) Service Manager
2 8 (11.11%) 2nd Line Support
3 7 (9.72%) Desktop Support
4 6 (8.33%) Analyst
4 6 (8.33%) Break Fix Engineer
4 6 (8.33%) Delivery Manager
4 6 (8.33%) Hardware Engineer
4 6 (8.33%) IMAC Engineer
4 6 (8.33%) Services Delivery Manager
4 6 (8.33%) Support Engineer
5 5 (6.94%) Developer
6 4 (5.56%) 1st/2nd Line Support
6 4 (5.56%) 2nd Line Engineer
6 4 (5.56%) 2nd Line Support Engineer
7 3 (4.17%) 1st/2nd Line Support Engineer
7 3 (4.17%) 2nd Line Desktop Support
7 3 (4.17%) Global Services Delivery Manager
7 3 (4.17%) Service Analyst
7 3 (4.17%) Team Leader
8 2 (2.78%) Administrator
Libraries, Frameworks & Software Standards
1 5 (6.94%) HTML
2 4 (5.56%) .NET
2 4 (5.56%) AngularJS
2 4 (5.56%) ASP.NET
3 1 (1.39%) CSS
3 1 (1.39%) Murex MxML
3 1 (1.39%) Web Services
Miscellaneous
1 6 (8.33%) Analytical Skills
2 4 (5.56%) Blackberry
2 4 (5.56%) Foreign Exchange (FX)
3 3 (4.17%) CMDB
4 2 (2.78%) Data Centre
4 2 (2.78%) iPhone
4 2 (2.78%) Management Information System
4 2 (2.78%) Reinsurance
4 2 (2.78%) User Experience
5 1 (1.39%) Enterprise Software
5 1 (1.39%) Fintech
5 1 (1.39%) Fixed Income
5 1 (1.39%) Graphic Design
5 1 (1.39%) Handset
5 1 (1.39%) iPad
5 1 (1.39%) IVR
5 1 (1.39%) NHS
5 1 (1.39%) Video Conferencing
5 1 (1.39%) Virtual Team
5 1 (1.39%) Wiki
Operating Systems
1 22 (30.56%) Windows
2 7 (9.72%) Windows 7
3 4 (5.56%) Windows 10
3 4 (5.56%) Windows 8
3 4 (5.56%) Windows Server
4 3 (4.17%) Linux
5 2 (2.78%) Red Hat Enterprise Linux
5 2 (2.78%) Unix
6 1 (1.39%) Apple iOS
6 1 (1.39%) Windows Server 2008
6 1 (1.39%) Windows Server 2012
Processes & Methodologies
1 29 (40.28%) ITIL
2 20 (27.78%) Service Delivery
3 13 (18.06%) Change Management
4 12 (16.67%) Asset Management
5 11 (15.28%) Incident Management
5 11 (15.28%) Service Management
6 9 (12.50%) Time Management
7 7 (9.72%) Break/Fix
7 7 (9.72%) System Testing
8 6 (8.33%) Business Analysis
8 6 (8.33%) Customer Requirements
8 6 (8.33%) ITIL V3
8 6 (8.33%) Workflow
9 5 (6.94%) Business Intelligence
9 5 (6.94%) Disaster Recovery
9 5 (6.94%) Process Improvement
9 5 (6.94%) Stakeholder Management
10 4 (5.56%) Mentoring
10 4 (5.56%) Root Cause Analysis
10 4 (5.56%) SDLC
Programming Languages
1 4 (5.56%) C#
1 4 (5.56%) PowerShell
2 3 (4.17%) Bash Shell
2 3 (4.17%) Perl
3 2 (2.78%) Python
3 2 (2.78%) SQL
4 1 (1.39%) C++
4 1 (1.39%) Java
4 1 (1.39%) JavaScript
4 1 (1.39%) PL/SQL
4 1 (1.39%) Ruby
4 1 (1.39%) Shell Script
4 1 (1.39%) T-SQL
Qualifications
1 8 (11.11%) Microsoft Certification
2 6 (8.33%) CAPM
2 6 (8.33%) Degree
2 6 (8.33%) PMI Certification
3 4 (5.56%) Cisco Certification
4 3 (4.17%) CCNA
4 3 (4.17%) ITIL Certification
4 3 (4.17%) MCSA
4 3 (4.17%) MCSE
5 2 (2.78%) Security Cleared
5 2 (2.78%) VMware Certified Professional (VCP)
6 1 (1.39%) CCIE
6 1 (1.39%) CCNP
6 1 (1.39%) CISM
6 1 (1.39%) DV Cleared
6 1 (1.39%) MCDST
6 1 (1.39%) MCP
6 1 (1.39%) Network+ Certification
6 1 (1.39%) RHCA
6 1 (1.39%) RHCE
Quality Assurance & Compliance
1 2 (2.78%) QA
2 1 (1.39%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 1 (1.39%) MiFID
System Software
1 14 (19.44%) Active Directory
2 5 (6.94%) vSphere
3 2 (2.78%) Docker
3 2 (2.78%) VMware Infrastructure
4 1 (1.39%) Hyper-V
4 1 (1.39%) Terminal Services
Systems Management
1 3 (4.17%) SCCM
2 2 (2.78%) Ansible
2 2 (2.78%) Opscode Chef
2 2 (2.78%) Puppet
2 2 (2.78%) SCOM
2 2 (2.78%) vCenter Server
3 1 (1.39%) Control-M
3 1 (1.39%) HP Quality Center
3 1 (1.39%) ITRS Geneos
3 1 (1.39%) Kubernetes
3 1 (1.39%) Terraform
3 1 (1.39%) Thomson Reuters DACS
Vendors
1 17 (23.61%) Microsoft
2 7 (9.72%) Cisco
2 7 (9.72%) Xerox
3 6 (8.33%) HP
3 6 (8.33%) VMware
4 4 (5.56%) Remedy
4 4 (5.56%) ServiceNow
5 3 (4.17%) Avaya
5 3 (4.17%) Bloomberg
5 3 (4.17%) Citrix
5 3 (4.17%) IBM
6 2 (2.78%) IBM Sterling
6 2 (2.78%) Oracle
6 2 (2.78%) Red Hat
7 1 (1.39%) Apple
7 1 (1.39%) CheckPoint
7 1 (1.39%) F5
7 1 (1.39%) Genesys
7 1 (1.39%) ION Trading
7 1 (1.39%) Webroot