Period
to 20 November 2017

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
Central London > City of London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 176 194 174
Rank change year-on-year +18 -20 +10
Contract jobs citing SLA 70 54 99
As % of all contract IT jobs advertised in the City of London 0.99% 0.82% 1.08%
As % of the Quality Assurance & Compliance category 7.46% 6.90% 9.67%
Number of daily rates quoted 39 39 65
City of London median daily rate £388 £375 £400
Median daily rate % change year-on-year +3.33% -6.25% -
10th Percentile £124 £108 £221
90th Percentile £598 £504 £575
Central London median daily rate £338 £375 £412
% change year-on-year -10.00% -8.98% +3.00%
Number of hourly rates quoted 13 4 6
City of London median hourly rate £15.00 £66.00 £17.00
Median hourly rate % change year-on-year -77.27% +288.24% +13.33%
Central London median hourly rate £15.00 £66.00 £17.00
% change year-on-year -77.27% +288.24% +13.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Contract vacancies with a requirement for quality assurance or compliance skills 938 783 1024
As % of all contract IT jobs advertised in the City of London 13.23% 11.87% 11.20%
Number of daily rates quoted 733 624 744
City of London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +1.12%
10th Percentile £313 £313 £286
90th Percentile £675 £675 £625
Central London median daily rate £484 £475 £450
% change year-on-year +1.84% +5.56% +2.86%
Number of hourly rates quoted 16 5 15
City of London median hourly rate £15.00 £46.50 £21.25
Median hourly rate % change year-on-year -67.74% +118.82% +26.87%
Central London median hourly rate £15.00 £46.50 £22.63
% change year-on-year -67.74% +105.52% +45.97%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the City of London.

Contractor daily rate trend for SLA in the City of London

SLA
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing SLA in the City of London over the 6 months to 20 November 2017.

Contractor daily rate histogram for SLA in the City of London

SLA
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the City of London.

Contractor hourly rate trend for SLA in the City of London

For the 6 months to 20 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for SLA.

1 36 (51.43%) Windows
2 31 (44.29%) ITIL
3 28 (40.00%) Finance
4 24 (34.29%) Microsoft
5 20 (28.57%) Banking
6 17 (24.29%) Active Directory
7 16 (22.86%) Microsoft Office
8 13 (18.57%) Service Delivery
8 13 (18.57%) Incident Management
9 12 (17.14%) Asset Management
10 11 (15.71%) People Management
10 11 (15.71%) Change Management
10 11 (15.71%) VMware
11 10 (14.29%) Citrix
11 10 (14.29%) Cisco
11 10 (14.29%) Degree
11 10 (14.29%) Problem Management
12 9 (12.86%) Time Management
12 9 (12.86%) VMware Infrastructure
12 9 (12.86%) Investment Banking
12 9 (12.86%) Windows 7
12 9 (12.86%) Root Cause Analysis
12 9 (12.86%) Project Management
12 9 (12.86%) Microsoft Excel
12 9 (12.86%) Break/Fix
13 8 (11.43%) Remedy
13 8 (11.43%) Microsoft Certification
13 8 (11.43%) Office 365
13 8 (11.43%) Hyper-V
13 8 (11.43%) Microsoft PowerPoint

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (10.00%) MS Exchange
2 5 (7.14%) SharePoint
Applications
1 16 (22.86%) Microsoft Office
2 9 (12.86%) Microsoft Excel
3 8 (11.43%) Microsoft PowerPoint
4 4 (5.71%) Microsoft Project
4 4 (5.71%) MS Visio
Business Applications
1 1 (1.43%) Raiser's Edge
1 1 (1.43%) Temenos Globus
1 1 (1.43%) Temenos T24
Cloud Services
1 8 (11.43%) Office 365
2 5 (7.14%) Microsoft Azure
2 5 (7.14%) Mimecast
Communications & Networking
1 5 (7.14%) VPN
2 4 (5.71%) LAN
2 4 (5.71%) WAN
3 3 (4.29%) Network Security
3 3 (4.29%) Structured Cabling
3 3 (4.29%) Wi-Fi
4 2 (2.86%) VoIP
5 1 (1.43%) DHCP
5 1 (1.43%) DNS
5 1 (1.43%) Remote Desktop
5 1 (1.43%) SMS
5 1 (1.43%) VLAN
5 1 (1.43%) WLAN
Database & Business Intelligence
1 6 (8.57%) SQL Server
2 4 (5.71%) SQL Server Integration Services
2 4 (5.71%) SQL Server Reporting Services
3 3 (4.29%) Relational Database
3 3 (4.29%) SQL Server 2008
3 3 (4.29%) SQL Server 2012
4 1 (1.43%) Data Warehouse
4 1 (1.43%) SQL Server Analysis Services
Development Applications
1 2 (2.86%) Team Foundation Server
2 1 (1.43%) Jenkins
2 1 (1.43%) JIRA
2 1 (1.43%) SilkPerformer
General
1 28 (40.00%) Finance
2 20 (28.57%) Banking
3 9 (12.86%) Investment Banking
4 6 (8.57%) Front Office
5 4 (5.71%) Back Office
5 4 (5.71%) Telecoms
6 3 (4.29%) Military
7 2 (2.86%) Billing
7 2 (2.86%) Financial Institution
8 1 (1.43%) Advertising
8 1 (1.43%) Law
8 1 (1.43%) Legal
8 1 (1.43%) Retail Banking
Job Titles
1 10 (14.29%) Analyst
2 9 (12.86%) Break Fix Engineer
2 9 (12.86%) Hardware Engineer
2 9 (12.86%) IMAC Engineer
3 6 (8.57%) 1st Line Support
3 6 (8.57%) Desktop Support
3 6 (8.57%) Help Desk Support
3 6 (8.57%) Infrastructure Manager
3 6 (8.57%) Service Desk Support
4 5 (7.14%) 2nd Line Support
4 5 (7.14%) Active Directory Support
4 5 (7.14%) First Line Help Desk Support
4 5 (7.14%) Support Engineer
5 4 (5.71%) Service Manager
5 4 (5.71%) Support Analyst
6 3 (4.29%) Data Centre Manager
6 3 (4.29%) Developer
6 3 (4.29%) IT Support
6 3 (4.29%) Project Manager
6 3 (4.29%) Service Analyst
Libraries, Frameworks & Software Standards
1 3 (4.29%) .NET
1 3 (4.29%) AngularJS
1 3 (4.29%) ASP.NET
1 3 (4.29%) HTML
2 1 (1.43%) FIX Protocol
2 1 (1.43%) SailPoint
Miscellaneous
1 5 (7.14%) Blackberry
1 5 (7.14%) Computer Science
1 5 (7.14%) Data Centre
1 5 (7.14%) iPhone
1 5 (7.14%) Microsoft Licensing
2 3 (4.29%) Analytical Skills
2 3 (4.29%) Foreign Exchange (FX)
3 2 (2.86%) Video Conferencing
4 1 (1.43%) Driving Licence
4 1 (1.43%) Enterprise Software
4 1 (1.43%) Fintech
4 1 (1.43%) iPad
4 1 (1.43%) Management Information System
4 1 (1.43%) NHS
4 1 (1.43%) User Experience
Operating Systems
1 36 (51.43%) Windows
2 9 (12.86%) Windows 7
3 7 (10.00%) Windows Server
4 4 (5.71%) Unix
5 3 (4.29%) Apple iOS
5 3 (4.29%) Linux
5 3 (4.29%) Windows 10
6 2 (2.86%) Red Hat Enterprise Linux
6 2 (2.86%) Windows Server 2008
6 2 (2.86%) Windows Server 2012
7 1 (1.43%) AIX
7 1 (1.43%) HPUX
7 1 (1.43%) Oracle Linux
7 1 (1.43%) Solaris
7 1 (1.43%) Windows 2000
Processes & Methodologies
1 31 (44.29%) ITIL
2 13 (18.57%) Incident Management
2 13 (18.57%) Service Delivery
3 12 (17.14%) Asset Management
4 11 (15.71%) Change Management
4 11 (15.71%) People Management
5 10 (14.29%) Problem Management
6 9 (12.86%) Break/Fix
6 9 (12.86%) Project Management
6 9 (12.86%) Root Cause Analysis
6 9 (12.86%) Time Management
7 6 (8.57%) Capacity Planning
7 6 (8.57%) Service Management
8 5 (7.14%) Budget Control
8 5 (7.14%) Business Intelligence
8 5 (7.14%) Change Control
8 5 (7.14%) Disaster Recovery
8 5 (7.14%) Investment Management
8 5 (7.14%) Performance Monitoring
8 5 (7.14%) Software Licensing
Programming Languages
1 3 (4.29%) C#
2 1 (1.43%) Bash Shell
2 1 (1.43%) Perl
2 1 (1.43%) PowerShell
2 1 (1.43%) Python
2 1 (1.43%) SQL
2 1 (1.43%) T-SQL
Qualifications
1 10 (14.29%) Degree
2 8 (11.43%) Microsoft Certification
3 7 (10.00%) MCSE
3 7 (10.00%) VMware Certified Professional (VCP)
4 6 (8.57%) CCNA
4 6 (8.57%) Cisco Certification
5 5 (7.14%) CAPM
5 5 (7.14%) Computer Science Degree
5 5 (7.14%) MCP
5 5 (7.14%) PMI Certification
6 2 (2.86%) CCENT
6 2 (2.86%) MCDST
7 1 (1.43%) CCA
7 1 (1.43%) Citrix Certification
7 1 (1.43%) ITIL Certification
7 1 (1.43%) JNCIA
7 1 (1.43%) MCSA
7 1 (1.43%) RHCA
7 1 (1.43%) RHCE
7 1 (1.43%) VCP5
Quality Assurance & Compliance
1 1 (1.43%) Data Quality
1 1 (1.43%) GDPR
1 1 (1.43%) QA
1 1 (1.43%) Sarbanes-Oxley
System Software
1 17 (24.29%) Active Directory
2 9 (12.86%) VMware Infrastructure
3 8 (11.43%) Hyper-V
4 2 (2.86%) Virtual Desktop
4 2 (2.86%) Virtual Machines
4 2 (2.86%) vSphere
5 1 (1.43%) Docker
5 1 (1.43%) XenApp
Systems Management
1 5 (7.14%) Backup Exec
1 5 (7.14%) NetBackup
1 5 (7.14%) SCCM
2 1 (1.43%) Ansible
2 1 (1.43%) DatAdvantage
2 1 (1.43%) Kubernetes
2 1 (1.43%) Opscode Chef
2 1 (1.43%) Puppet
2 1 (1.43%) SCOM
2 1 (1.43%) vCenter Server
Vendors
1 24 (34.29%) Microsoft
2 11 (15.71%) VMware
3 10 (14.29%) Cisco
3 10 (14.29%) Citrix
4 8 (11.43%) Remedy
5 5 (7.14%) Bloomberg
5 5 (7.14%) CheckPoint
5 5 (7.14%) Sophos
5 5 (7.14%) Veeam
5 5 (7.14%) Xerox
6 4 (5.71%) Reuters
7 2 (2.86%) Apple
7 2 (2.86%) Charles River
7 2 (2.86%) Oracle
7 2 (2.86%) Salesforce.com
7 2 (2.86%) ServiceNow
7 2 (2.86%) Wyse
8 1 (1.43%) CyberArk
8 1 (1.43%) New Relic
8 1 (1.43%) Varonis