Period
to 28 October 2021

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 28 October 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
Central London > City of London
6 months to
28 Oct 2021
Same period 2020 Same period 2019
Rank 150 111 182
Rank change year-on-year -39 +71 +13
Contract jobs citing SLA 33 8 53
As % of all contract jobs advertised in the City of London 0.84% 0.44% 0.89%
As % of the Quality Assurance & Compliance category 6.46% 4.02% 8.72%
Number of daily rates quoted 25 6 36
10th Percentile £180 £314 £206
25th Percentile £185 £421 £325
Median daily rate (50th Percentile) £325 £524 £375
Median % change year-on-year -37.95% +39.67% +15.38%
75th Percentile £441 £588 £506
90th Percentile £592 £656 £625
Central London median daily rate £325 £473 £438
% change year-on-year -31.22% +8.00% +33.59%
Number of hourly rates quoted 2 0 2
Median hourly rate £35.50 - £16.50
Central London median hourly rate £35.50 - £16.50

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
City of London
Contract vacancies with a requirement for quality assurance or compliance skills 511 199 608
As % of all contract IT jobs advertised in the City of London 13.06% 11.07% 10.19%
Number of daily rates quoted 385 129 457
10th Percentile £344 £306 £316
25th Percentile £450 £413 £400
Median daily rate (50th Percentile) £530 £500 £500
Median % change year-on-year +6.00% - +5.26%
75th Percentile £635 £586 £575
90th Percentile £696 £665 £684
Central London median daily rate £530 £488 £495
% change year-on-year +8.72% -1.52% +4.21%
Number of hourly rates quoted 7 2 4
10th Percentile £17.95 £15.70 £13.18
25th Percentile £23.25 £16.75 £15.31
Median hourly rate £28.50 £18.50 £16.50
Median % change year-on-year +54.05% +12.12% -11.29%
75th Percentile £47.00 £20.25 £17.44
90th Percentile £77.70 £21.30 £19.13
Central London median hourly rate £28.50 £18.50 £16.50
% change year-on-year +54.05% +12.12% -11.29%

SLA
Job Vacancy Trend in the City of London

Job postings citing SLA as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for SLA in the City of London

SLA
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing SLA in the City of London.

Daily rate trend for SLA in the City of London

SLA
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing SLA in the City of London over the 6 months to 28 October 2021.

Daily rate histogram for SLA in the City of London

SLA
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing SLA in the City of London.

Hourly rate trend for SLA in the City of London

SLA
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing SLA in the City of London over the 6 months to 28 October 2021.

Hourly rate histogram for SLA in the City of London

For the 6 months to 28 October 2021, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for SLA.

1 14 (42.42%) Windows
2 12 (36.36%) Finance
2 12 (36.36%) Windows 10
3 11 (33.33%) ITIL
3 11 (33.33%) ServiceNow
4 10 (30.30%) Windows 7
5 9 (27.27%) Cisco
6 8 (24.24%) Microsoft
6 8 (24.24%) Active Directory
6 8 (24.24%) Microsoft 365
6 8 (24.24%) Migration
6 8 (24.24%) Incident Management
7 7 (21.21%) VPN
7 7 (21.21%) Data Centre
7 7 (21.21%) Problem-Solving
7 7 (21.21%) Social Skills
8 6 (18.18%) VMware
8 6 (18.18%) Service Delivery
8 6 (18.18%) Microsoft Office
8 6 (18.18%) SharePoint
8 6 (18.18%) SCCM
8 6 (18.18%) Azure
9 4 (12.12%) Hedge funds
9 4 (12.12%) Data Protection
9 4 (12.12%) Python
9 4 (12.12%) Microsoft Excel
9 4 (12.12%) Apple
9 4 (12.12%) Change Management
9 4 (12.12%) Financial Institution
9 4 (12.12%) Firewall

SLA
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (18.18%) SharePoint
Applications
1 6 (18.18%) Microsoft Office
2 4 (12.12%) Microsoft Excel
Cloud Services
1 8 (24.24%) Microsoft 365
2 6 (18.18%) Azure
3 4 (12.12%) OneDrive
4 3 (9.09%) Mimecast
5 1 (3.03%) Azure Active Directory
5 1 (3.03%) Power Platform
Communications & Networking
1 7 (21.21%) VPN
2 4 (12.12%) Firewall
3 3 (9.09%) BGP
3 3 (9.09%) Broadband
3 3 (9.09%) IPv6
3 3 (9.09%) MPLS
3 3 (9.09%) Multicast
3 3 (9.09%) Network Security
3 3 (9.09%) OSPF
3 3 (9.09%) Wireless
4 2 (6.06%) FCoE
4 2 (6.06%) Fibre Channel
4 2 (6.06%) Internet
4 2 (6.06%) iSCSI
4 2 (6.06%) LAN
4 2 (6.06%) TCP/IP
4 2 (6.06%) WAN
5 1 (3.03%) DHCP
5 1 (3.03%) DNS
5 1 (3.03%) SAN
Database & Business Intelligence
1 1 (3.03%) Data Warehouse
1 1 (3.03%) Power BI
Development Applications
1 1 (3.03%) AdminStudio
1 1 (3.03%) MSI
General
1 12 (36.36%) Finance
2 7 (21.21%) Social Skills
3 4 (12.12%) Financial Institution
3 4 (12.12%) Legal
4 3 (9.09%) Analytical Skills
4 3 (9.09%) Public Sector
4 3 (9.09%) Telecoms
5 1 (3.03%) Banking
5 1 (3.03%) Documentation Skills
Job Titles
1 9 (27.27%) Analyst
2 7 (21.21%) Service Analyst
3 6 (18.18%) Service Desk Analyst
4 3 (9.09%) 2nd Line Support
4 3 (9.09%) Desktop Support
4 3 (9.09%) IT Analyst
4 3 (9.09%) Network Engineer
4 3 (9.09%) Principal Engineer
4 3 (9.09%) Principal Network Engineer
5 2 (6.06%) 3rd Line Engineer
5 2 (6.06%) Administrator
5 2 (6.06%) Cisco Engineer
5 2 (6.06%) Desktop Analyst
5 2 (6.06%) Desktop Support Analyst
5 2 (6.06%) IT Support
5 2 (6.06%) NOC Engineer
5 2 (6.06%) Service Delivery Manager
5 2 (6.06%) Service Manager
5 2 (6.06%) Storage Engineer
5 2 (6.06%) Support Analyst
Libraries, Frameworks & Software Standards
1 1 (3.03%) XMPP
Miscellaneous
1 7 (21.21%) Data Centre
2 4 (12.12%) Hedge funds
3 3 (9.09%) Analytical Mindset
4 2 (6.06%) BYOD
4 2 (6.06%) Management Information System
5 1 (3.03%) Microsoft Licensing
5 1 (3.03%) Social Media
Operating Systems
1 14 (42.42%) Windows
2 12 (36.36%) Windows 10
3 10 (30.30%) Windows 7
4 1 (3.03%) Windows Server
Processes & Methodologies
1 11 (33.33%) ITIL
2 8 (24.24%) Incident Management
2 8 (24.24%) Migration
3 7 (21.21%) Problem-Solving
4 6 (18.18%) Service Delivery
5 4 (12.12%) Change Management
5 4 (12.12%) Data Protection
5 4 (12.12%) ITSM
6 3 (9.09%) Customer Requirements
6 3 (9.09%) Major Incident Management
6 3 (9.09%) Network Design
6 3 (9.09%) Network Monitoring
6 3 (9.09%) Server Management
7 2 (6.06%) Availability Management
7 2 (6.06%) Coaching
7 2 (6.06%) Cybersecurity
7 2 (6.06%) Order Management
7 2 (6.06%) Proactive Maintenance
7 2 (6.06%) Service Design
7 2 (6.06%) Software Delivery
Programming Languages
1 4 (12.12%) Python
2 3 (9.09%) PowerShell
3 2 (6.06%) C
3 2 (6.06%) VBA
4 1 (3.03%) Java
4 1 (3.03%) SQL
4 1 (3.03%) VB
4 1 (3.03%) VBScript
Qualifications
1 2 (6.06%) CCNP
1 2 (6.06%) Cisco Certification
1 2 (6.06%) DBS Check
1 2 (6.06%) SC Cleared
1 2 (6.06%) Security Cleared
2 1 (3.03%) Degree
2 1 (3.03%) Six Sigma Black Belt
Quality Assurance & Compliance
1 4 (12.12%) GDPR
2 2 (6.06%) PMO
3 1 (3.03%) Data Quality
System Software
1 8 (24.24%) Active Directory
2 2 (6.06%) Virtual Desktop
2 2 (6.06%) VMware Infrastructure
3 1 (3.03%) Microsoft App-V
3 1 (3.03%) Virtual Machines
3 1 (3.03%) vSphere
Systems Management
1 6 (18.18%) SCCM
2 3 (9.09%) Microsoft Intune
2 3 (9.09%) Nagios
3 2 (6.06%) Cisco CUCM
4 1 (3.03%) McAfee ePO
Vendors
1 11 (33.33%) ServiceNow
2 9 (27.27%) Cisco
3 8 (24.24%) Microsoft
4 6 (18.18%) VMware
5 4 (12.12%) Apple
6 3 (9.09%) Bloomberg
6 3 (9.09%) Citrix
6 3 (9.09%) SolarWinds
7 2 (6.06%) Capita
7 2 (6.06%) Openreach
8 1 (3.03%) Computacenter
8 1 (3.03%) HP
8 1 (3.03%) McAfee
8 1 (3.03%) Qualys