Period
to

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 2 July 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
Central London > City of London
6 months to
2 Jul 2022
Same period 2021 Same period 2020
Rank 125 143 114
Rank change year-on-year +18 -29 +51
Contract jobs citing ITSM 73 25 26
As % of all contract jobs advertised in the City of London 1.68% 0.78% 0.95%
As % of the Processes & Methodologies category 1.83% 0.85% 1.08%
Number of daily rates quoted 64 16 17
10th Percentile £300 £206 £260
25th Percentile £495 £353 £313
Median daily rate (50th Percentile) £548 £509 £450
Median % change year-on-year +7.62% +13.06% -10.00%
75th Percentile £650 £556 £500
90th Percentile £725 £594 £576
Central London median daily rate £548 £509 £450
% change year-on-year +7.62% +13.06% -15.29%
Number of hourly rates quoted 2 1 3
10th Percentile £16.95 - £14.40
25th Percentile £17.63 - £14.44
Median hourly rate £19.00 £28.00 £15.00
Median % change year-on-year -32.14% +86.67% -53.85%
75th Percentile £20.13 - £16.25
90th Percentile £20.65 - £16.69
Central London median hourly rate £19.00 £28.00 £15.00
% change year-on-year -32.14% +86.67% -53.85%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 3,979 2,924 2,407
As % of all contract IT jobs advertised in the City of London 91.75% 91.49% 88.33%
Number of daily rates quoted 2,938 2,146 1,786
10th Percentile £388 £358 £331
25th Percentile £475 £450 £416
Median daily rate (50th Percentile) £575 £550 £520
Median % change year-on-year +4.55% +5.77% -0.95%
75th Percentile £695 £638 £602
90th Percentile £788 £719 £675
Central London median daily rate £575 £543 £509
% change year-on-year +5.99% +6.63% -3.10%
Number of hourly rates quoted 44 32 39
10th Percentile £18.50 £8.35 £12.42
25th Percentile £26.00 £12.38 £14.19
Median hourly rate £43.12 £23.23 £24.00
Median % change year-on-year +85.66% -3.23% +23.87%
75th Percentile £54.13 £32.55 £39.00
90th Percentile £60.85 £41.75 £53.30
Central London median hourly rate £42.75 £22.25 £26.22
% change year-on-year +92.13% -15.14% +31.10%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing ITSM in the City of London.

Daily rate trend for ITSM in the City of London

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 2 July 2022.

Daily rate histogram for ITSM in the City of London

ITSM
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing ITSM in the City of London.

Hourly rate trend for ITSM in the City of London

For the 6 months to 2 July 2022, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for ITSM.

1 44 (60.27%) Service Management
2 33 (45.21%) ITIL
3 25 (34.25%) Finance
4 21 (28.77%) ServiceNow
5 20 (27.40%) Social Skills
6 18 (24.66%) Microsoft
7 16 (21.92%) Migration
7 16 (21.92%) Azure
8 14 (19.18%) Service Delivery
8 14 (19.18%) Microsoft 365
9 13 (17.81%) Banking
9 13 (17.81%) Change Management
9 13 (17.81%) Windows
10 12 (16.44%) Problem-Solving
11 10 (13.70%) Service Design
11 10 (13.70%) Active Directory
11 10 (13.70%) Stakeholder Management
12 9 (12.33%) CMDB
12 9 (12.33%) Windows 10
12 9 (12.33%) SIAM
13 8 (10.96%) Data Centre
13 8 (10.96%) Agile
13 8 (10.96%) Security Cleared
13 8 (10.96%) SC Cleared
13 8 (10.96%) Risk Management
14 7 (9.59%) Workflow
14 7 (9.59%) Incident Management
14 7 (9.59%) Problem Management
14 7 (9.59%) SCCM
14 7 (9.59%) DevOps

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.11%) CMS
1 3 (4.11%) SharePoint
2 2 (2.74%) Apache Spark
3 1 (1.37%) Confluence
Applications
1 5 (6.85%) Microsoft Office
2 2 (2.74%) Microsoft Excel
3 1 (1.37%) Microsoft PowerPoint
3 1 (1.37%) MS Visio
Business Applications
1 4 (5.48%) Dynamics NAV
2 2 (2.74%) Elite 3E
2 2 (2.74%) Remedy ITSM
3 1 (1.37%) Dynamics AX
3 1 (1.37%) Dynamics CRM
Cloud Services
1 16 (21.92%) Azure
2 14 (19.18%) Microsoft 365
3 5 (6.85%) SaaS
4 4 (5.48%) Azure Active Directory
5 2 (2.74%) AWS
5 2 (2.74%) GitHub
5 2 (2.74%) IaaS
5 2 (2.74%) OneDrive
6 1 (1.37%) Azure Data Factory
6 1 (1.37%) Lucidchart
6 1 (1.37%) Mimecast
Communications & Networking
1 4 (5.48%) SD-WAN
1 4 (5.48%) VPN
2 3 (4.11%) DHCP
2 3 (4.11%) DNS
2 3 (4.11%) WAN
3 2 (2.74%) Firewall
3 2 (2.74%) IPv4
3 2 (2.74%) MPLS
3 2 (2.74%) Network Security
3 2 (2.74%) Remote Desktop
3 2 (2.74%) Skype
3 2 (2.74%) Wireless
4 1 (1.37%) Bluetooth
4 1 (1.37%) IPsec
4 1 (1.37%) SSL
4 1 (1.37%) TCP/IP
Database & Business Intelligence
1 2 (2.74%) Relational Database
1 2 (2.74%) SQL Server
2 1 (1.37%) Big Data
2 1 (1.37%) Data Warehouse
2 1 (1.37%) Parquet
2 1 (1.37%) RDBMS
Development Applications
1 2 (2.74%) JIRA
2 1 (1.37%) IBM UrbanCode
2 1 (1.37%) Jenkins
2 1 (1.37%) TeamCity
General
1 25 (34.25%) Finance
2 20 (27.40%) Social Skills
3 13 (17.81%) Banking
4 7 (9.59%) Analytical Skills
5 4 (5.48%) Front Office
5 4 (5.48%) Legal
6 2 (2.74%) Financial Institution
6 2 (2.74%) Influencing Skills
6 2 (2.74%) Law
6 2 (2.74%) Organisational Skills
6 2 (2.74%) Public Sector
7 1 (1.37%) Back Office
7 1 (1.37%) Investment Banking
7 1 (1.37%) Presentation Skills
Job Titles
1 15 (20.55%) Analyst
2 7 (9.59%) Architect
2 7 (9.59%) Developer
3 6 (8.22%) IT Analyst
4 5 (6.85%) IT Manager
4 5 (6.85%) ServiceNow Developer
5 4 (5.48%) Business Analyst
5 4 (5.48%) Desktop Support
5 4 (5.48%) Infrastructure Analyst
5 4 (5.48%) Project Manager
5 4 (5.48%) Senior Developer
5 4 (5.48%) Service Analyst
5 4 (5.48%) Support Analyst
6 3 (4.11%) Business IT Analyst
6 3 (4.11%) Desktop Analyst
6 3 (4.11%) Desktop Support Analyst
6 3 (4.11%) Incident Manager
6 3 (4.11%) Service Manager
6 3 (4.11%) Technical Manager
6 3 (4.11%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 5 (6.85%) HTML
1 5 (6.85%) Web Services
2 4 (5.48%) XML
3 2 (2.74%) Ajax
3 2 (2.74%) CSS
3 2 (2.74%) LDAP
3 2 (2.74%) SailPoint
4 1 (1.37%) 802.1X
4 1 (1.37%) AngularJS
4 1 (1.37%) DHTML
4 1 (1.37%) JSON
4 1 (1.37%) Kafka
4 1 (1.37%) RESTful
4 1 (1.37%) XHTML
Miscellaneous
1 9 (12.33%) CMDB
2 8 (10.96%) Data Centre
3 4 (5.48%) Blackberry
3 4 (5.48%) Management Information System
4 2 (2.74%) Hedge funds
4 2 (2.74%) Legacy Systems
5 1 (1.37%) Algorithms
5 1 (1.37%) Data Structures
5 1 (1.37%) Enterprise Software
5 1 (1.37%) Foreign Exchange (FX)
5 1 (1.37%) iPad
5 1 (1.37%) iPhone
5 1 (1.37%) Self-Motivation
5 1 (1.37%) Smartphone
5 1 (1.37%) User Experience
5 1 (1.37%) Video Conferencing
Operating Systems
1 13 (17.81%) Windows
2 9 (12.33%) Windows 10
3 6 (8.22%) Windows Server
4 3 (4.11%) Windows 7
4 3 (4.11%) Windows Server 2012
5 2 (2.74%) Android
5 2 (2.74%) Apple iOS
6 1 (1.37%) Linux
6 1 (1.37%) Mac OS
6 1 (1.37%) Red Hat Enterprise Linux
6 1 (1.37%) Unix
6 1 (1.37%) Windows Server 2016
6 1 (1.37%) Windows Server 2019
Processes & Methodologies
1 44 (60.27%) Service Management
2 33 (45.21%) ITIL
3 16 (21.92%) Migration
4 14 (19.18%) Service Delivery
5 13 (17.81%) Change Management
6 12 (16.44%) Problem-Solving
7 10 (13.70%) Service Design
7 10 (13.70%) Stakeholder Management
8 9 (12.33%) SIAM
9 8 (10.96%) Agile
9 8 (10.96%) Risk Management
10 7 (9.59%) Decision-Making
10 7 (9.59%) DevOps
10 7 (9.59%) Incident Management
10 7 (9.59%) Problem Management
10 7 (9.59%) Workflow
11 6 (8.22%) Project Management
12 5 (6.85%) Asset Management
12 5 (6.85%) IT Asset Management
13 4 (5.48%) Analytics
Programming Languages
1 6 (8.22%) JavaScript
2 4 (5.48%) PowerShell
3 3 (4.11%) Python
3 3 (4.11%) R
3 3 (4.11%) SQL
4 2 (2.74%) Java
4 2 (2.74%) Perl
Qualifications
1 8 (10.96%) SC Cleared
1 8 (10.96%) Security Cleared
2 5 (6.85%) ITIL Certification
3 4 (5.48%) PMI Certification
3 4 (5.48%) PMP
4 2 (2.74%) CCNA
4 2 (2.74%) CCNP
4 2 (2.74%) Cisco Certification
5 1 (1.37%) CTC Cleared
5 1 (1.37%) Degree
5 1 (1.37%) DV Cleared
Quality Assurance & Compliance
1 4 (5.48%) SLA
2 3 (4.11%) GDPR
2 3 (4.11%) PMO
2 3 (4.11%) QA
3 1 (1.37%) GRC
3 1 (1.37%) ISO/IEC 20000
System Software
1 10 (13.70%) Active Directory
2 4 (5.48%) VMware Infrastructure
2 4 (5.48%) vSphere
3 2 (2.74%) BitLocker
3 2 (2.74%) Virtual Desktop
3 2 (2.74%) VMware ESXi
4 1 (1.37%) Hyper-V
Systems Management
1 7 (9.59%) SCCM
2 5 (6.85%) Microsoft Intune
3 3 (4.11%) SCOM
4 2 (2.74%) McAfee ePO
4 2 (2.74%) NetBackup
4 2 (2.74%) Norton AntiVirus
4 2 (2.74%) Single Sign-On
4 2 (2.74%) Symantec Enterprise Vault
4 2 (2.74%) vCenter Server
4 2 (2.74%) WSUS
5 1 (1.37%) ITRS Geneos
5 1 (1.37%) Opscode Chef
5 1 (1.37%) Puppet
5 1 (1.37%) SCOrch
5 1 (1.37%) Terraform
Vendors
1 21 (28.77%) ServiceNow
2 18 (24.66%) Microsoft
3 5 (6.85%) Citrix
4 4 (5.48%) VMware
5 3 (4.11%) BMC
6 2 (2.74%) Adobe
6 2 (2.74%) Altiris
6 2 (2.74%) Bloomberg
6 2 (2.74%) Cisco
6 2 (2.74%) iManage
6 2 (2.74%) Intapp
6 2 (2.74%) McAfee
6 2 (2.74%) Okta
6 2 (2.74%) Palo Alto
6 2 (2.74%) Remedy
6 2 (2.74%) Reuters
6 2 (2.74%) RightFax
6 2 (2.74%) Sun
6 2 (2.74%) Symantec
7 1 (1.37%) Databricks