ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London citing ITSM skills. It covers contract job vacancies from the 6 months leading up to 11 November 2026, with comparisons to the same periods in the previous two years.

	6 months to 11 Nov 2026	Same period 2025	Same period 2024
Rank	84	84	74
Rank change year-on-year	0	-10	+28
Contract jobs citing ITSM	59	38	49
As % of all contract jobs in the City of London	2.89%	2.20%	2.36%
As % of the Processes & Methodologies category	3.08%	2.35%	2.57%
Number of daily rates quoted	37	26	31
10^th Percentile	£281	£200	£225
25^th Percentile	£450	£283	£334
Median daily rate (50^th Percentile)	£538	£500	£475
Median % change year-on-year	+7.50%	+5.26%	-10.38%
75^th Percentile	£656	£578	£578
90^th Percentile	£751	£706	£688
Central London median daily rate	£540	£500	£474
% change year-on-year	+8.00%	+5.60%	-8.06%
Number of hourly rates quoted	4	0	1
10^th Percentile	-	-	-
25^th Percentile	£18.75	-	£18.50
Median hourly rate	£20.25	-	£19.00
75^th Percentile	£27.63	-	£19.50
90^th Percentile	£36.85	-	-
Central London median hourly rate	£20.25	-	£19.00

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies citing process or methodology skills in the City of London.

	6 months to 11 Nov 2026	Same period 2025	Same period 2024
Contract vacancies citing process or methodology skills	1,915	1,620	1,904
As % of all contract jobs advertised in the City of London	93.64%	93.97%	91.54%
Number of daily rates quoted	1,338	1,129	1,165
10^th Percentile	£375	£327	£375
25^th Percentile	£456	£419	£469
Median daily rate (50^th Percentile)	£550	£550	£575
Median % change year-on-year	-	-4.35%	-0.86%
75^th Percentile	£675	£675	£688
90^th Percentile	£775	£775	£788
Central London median daily rate	£550	£550	£575
% change year-on-year	-	-4.35%	-
Number of hourly rates quoted	18	19	17
10^th Percentile	-	£16.96	£16.70
25^th Percentile	£17.60	£20.18	£23.13
Median hourly rate	£20.75	£27.50	£42.50
Median % change year-on-year	-24.55%	-35.29%	+29.77%
75^th Percentile	£25.60	£41.75	£112.00
90^th Percentile	£48.55	£63.75	£137.50
Central London median hourly rate	£24.00	£27.04	£35.00
% change year-on-year	-11.23%	-22.76%	+27.27%

ITSM Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

ITSM Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 11 November 2026.

Daily rate histogram for ITSM in the City of London

ITSM Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

ITSM Hourly Rate Histogram in the City of London

Hourly rate distribution for jobs citing ITSM in the City of London over the 6 months to 11 November 2026.

Hourly rate histogram for ITSM in the City of London

ITSM Top 30 Co-Occurring Skills & Capabilities in the City of London

For the 6 months to 11 November 2026, contractor job vacancies citing ITSM also mentioned the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads across the City of London region citing ITSM.

Rank	Skill	Share	Job Ads
1	ServiceNow	66.1%	39
2	Service Management	42.4%	25
3	ITIL	37.3%	22
4	Microsoft	35.6%	21
5	Azure	33.9%	20
6	Problem-Solving	28.8%	17
7	Windows	25.4%	15
8	Security Cleared	23.7%	14
8	Stakeholder Management	23.7%	14
10	Observability	22.0%	13
11	JIRA	20.3%	12
12	Dynatrace	18.6%	11
12	PowerShell	18.6%	11
14	Agile	16.9%	10
14	SC Cleared	16.9%	10
16	Incident Management	15.3%	9
16	Problem Management	15.3%	9
16	Remedy	15.3%	9
16	Remedy ITSM	15.3%	9
16	Service Delivery	15.3%	9
21	AIOps	13.6%	8
21	AWS	13.6%	8
21	Continuous Improvement	13.6%	8
21	DevOps	13.6%	8
21	DNS	13.6%	8
21	Microsoft 365	13.6%	8
21	Python	13.6%	8
21	REST	13.6%	8
21	Root Cause Analysis	13.6%	8
30	CI/CD	11.9%	7

ITSM Co-Occurring Skills & Capabilities in the City of London by Category

The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.

Processes & Methodologies

Rank	Skill	Share	Job Ads
1	Service Management	42.4%	25
2	ITIL	37.3%	22
3	Problem-Solving	28.8%	17
4	Stakeholder Management	23.7%	14
5	Observability	22.0%	13
6	Agile	16.9%	10
7	Incident Management	15.3%	9
7	Problem Management	15.3%	9
7	Service Delivery	15.3%	9
10	AIOps	13.6%	8
10	Continuous Improvement	13.6%	8
10	DevOps	13.6%	8
10	Root Cause Analysis	13.6%	8
14	CI/CD	11.9%	7
14	Customer Service	11.9%	7
14	Infrastructure as Code	11.9%	7
17	Anomaly Detection	10.2%	6
17	Asset Management	10.2%	6
17	Configuration Management	10.2%	6
17	Event Correlation	10.2%	6