ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 24 June 2026, with comparisons to the same periods in the previous two years.

6 months to
24 Jun 2026
Same period 2025 Same period 2024
Rank 100 84 96
Rank change year-on-year -16 +12 +22
Contract jobs citing ITSM 30 39 26
As % of all contract jobs in the City of London 1.23% 2.25% 1.21%
As % of the Processes & Methodologies category 1.44% 2.40% 1.34%
Number of daily rates quoted 18 25 16
10th Percentile £285 £268 £284
25th Percentile £401 £338 £434
Median daily rate (50th Percentile) £519 £500 £518
Median % change year-on-year +3.75% -3.38% +6.15%
75th Percentile £644 £625 £679
90th Percentile £789 £700 £775
Central London median daily rate £569 £504 £518
% change year-on-year +12.90% -2.66% +8.95%
Number of hourly rates quoted 8 0 1
10th Percentile - - -
25th Percentile £18.75 - £16.00
Median hourly rate £19.50 - £17.00
75th Percentile £20.25 - £18.00
90th Percentile £27.08 - -
Central London median hourly rate £19.50 - £17.00

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 2,084 1,623 1,946
As % of all contract IT jobs advertised in the City of London 85.76% 93.71% 90.72%
Number of daily rates quoted 1,405 1,032 1,355
10th Percentile £363 £350 £363
25th Percentile £450 £450 £463
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -4.17%
75th Percentile £675 £688 £688
90th Percentile £775 £775 £800
Central London median daily rate £550 £550 £550
% change year-on-year - - -8.33%
Number of hourly rates quoted 30 16 14
10th Percentile £17.56 £19.25 £20.01
25th Percentile £18.75 £24.43 £20.29
Median hourly rate £24.47 £29.75 £26.63
Median % change year-on-year -17.76% +11.74% -23.93%
75th Percentile £42.91 £52.50 £40.00
90th Percentile £60.25 £76.25 £47.73
Central London median hourly rate £27.50 £30.04 £27.81
% change year-on-year -8.44% +8.00% -20.54%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 24 June 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing ITSM in the City of London over the 6 months to 24 June 2026.

Hourly rate histogram for ITSM in the City of London

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (3.33%) Microsoft Excel
Business Applications
1 10 (33.33%) Remedy ITSM
Cloud Services
1 3 (10.00%) Azure
1 3 (10.00%) Microsoft 365
2 1 (3.33%) OneDrive
2 1 (3.33%) Power Platform
2 1 (3.33%) SaaS
2 1 (3.33%) Salesforce Service Cloud
Communications & Networking
1 1 (3.33%) 802.11
1 1 (3.33%) BGP
1 1 (3.33%) Cisco ISE
1 1 (3.33%) Cisco Wireless
1 1 (3.33%) DHCP
1 1 (3.33%) DNS
1 1 (3.33%) EIGRP
1 1 (3.33%) HSRP
1 1 (3.33%) OSPF
1 1 (3.33%) SNMP
1 1 (3.33%) TACACS
1 1 (3.33%) VLAN
1 1 (3.33%) VRRP
1 1 (3.33%) Wireless
Database & Business Intelligence
1 1 (3.33%) Metadata
1 1 (3.33%) Power BI
1 1 (3.33%) Relational Database
1 1 (3.33%) SQL Server
Development Applications
1 10 (33.33%) JIRA
General
1 12 (40.00%) Finance
1 12 (40.00%) Social Skills
2 5 (16.67%) Analytical Skills
3 3 (10.00%) Banking
3 3 (10.00%) Public Sector
4 1 (3.33%) Documentation Skills
4 1 (3.33%) Financial Institution
4 1 (3.33%) Law
4 1 (3.33%) Military
Job Titles
1 7 (23.33%) IT Support
2 5 (16.67%) 1st/2nd Line Support
2 5 (16.67%) 2nd Line Support
3 4 (13.33%) Analyst
4 3 (10.00%) Developer
4 3 (10.00%) ServiceNow Developer
5 2 (6.67%) Automation Specialist
5 2 (6.67%) Business Process Analyst
5 2 (6.67%) Change and Release Manager
5 2 (6.67%) Change Manager
5 2 (6.67%) Consultant
5 2 (6.67%) Help Desk Support
5 2 (6.67%) Incident Manager
5 2 (6.67%) Process Analyst
5 2 (6.67%) Release Manager
6 1 (3.33%) Automation Consultant
6 1 (3.33%) Infrastructure Business Analyst
6 1 (3.33%) ITSM Specialist
6 1 (3.33%) Service Management Specialist
6 1 (3.33%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 4 (13.33%) REST
1 4 (13.33%) SOAP
2 2 (6.67%) XML
3 1 (3.33%) 802.1X
3 1 (3.33%) CSS
3 1 (3.33%) HTML
3 1 (3.33%) JSON
Miscellaneous
1 6 (20.00%) CMDB
2 2 (6.67%) BYOD
2 2 (6.67%) Onboarding
2 2 (6.67%) Self-Motivation
3 1 (3.33%) Data Centre
3 1 (3.33%) Enterprise Storage
3 1 (3.33%) Foreign Exchange (FX)
3 1 (3.33%) Mobile App
3 1 (3.33%) Product Ownership
3 1 (3.33%) Taxonomies
3 1 (3.33%) Virtual Team
Operating Systems
1 2 (6.67%) Windows
2 1 (3.33%) VMS
Processes & Methodologies
1 10 (33.33%) Problem Management
2 9 (30.00%) ITIL
3 8 (26.67%) Customer Service
4 7 (23.33%) Continuous Improvement
5 6 (20.00%) Service Management
6 5 (16.67%) Problem-Solving
6 5 (16.67%) Service Delivery
7 4 (13.33%) Agile
7 4 (13.33%) Data Modelling
7 4 (13.33%) Decision-Making
7 4 (13.33%) Mentoring
7 4 (13.33%) Stakeholder Engagement
8 3 (10.00%) Analytics
8 3 (10.00%) Configuration Management
8 3 (10.00%) Infrastructure as Code
8 3 (10.00%) Migration
8 3 (10.00%) Software Deployment
8 3 (10.00%) Stakeholder Management
9 2 (6.67%) Incident Response
9 2 (6.67%) Observability
Programming Languages
1 2 (6.67%) JavaScript
2 1 (3.33%) PowerShell
2 1 (3.33%) SOQL
2 1 (3.33%) SQL
Qualifications
1 4 (13.33%) Security Cleared
2 2 (6.67%) DV Cleared
2 2 (6.67%) ITIL Certification
2 2 (6.67%) SC Cleared
Quality Assurance & Compliance
1 1 (3.33%) Cyber Essentials
1 1 (3.33%) SLA
System Software
1 1 (3.33%) Virtual Machines
1 1 (3.33%) VMware Infrastructure
Systems Management
1 3 (10.00%) Single Sign-On
2 1 (3.33%) Microsoft Intune
2 1 (3.33%) PowerCLI
Vendors
1 24 (80.00%) ServiceNow
2 10 (33.33%) Remedy
3 7 (23.33%) Microsoft
4 3 (10.00%) Okta
5 2 (6.67%) BMC
5 2 (6.67%) Cisco
5 2 (6.67%) Freshdesk
6 1 (3.33%) Dell
6 1 (3.33%) EMC
6 1 (3.33%) Isilon
6 1 (3.33%) Nexthink
6 1 (3.33%) Palo Alto
6 1 (3.33%) Salesforce
6 1 (3.33%) SolarWinds
6 1 (3.33%) VMware