ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 19 August 2026, with comparisons to the same periods in the previous two years.

6 months to
19 Aug 2026
Same period 2025 Same period 2024
Rank 91 80 85
Rank change year-on-year -11 +5 +23
Contract jobs citing ITSM 48 44 36
As % of all contract jobs in the City of London 2.05% 2.38% 1.74%
As % of the Processes & Methodologies category 2.34% 2.52% 1.89%
Number of daily rates quoted 32 28 24
10th Percentile £266 £223 £279
25th Percentile £413 £304 £424
Median daily rate (50th Percentile) £531 £500 £500
Median % change year-on-year +6.25% - -
75th Percentile £644 £597 £555
90th Percentile £743 £700 £648
Central London median daily rate £538 £500 £500
% change year-on-year +7.50% - -
Number of hourly rates quoted 7 0 2
10th Percentile - - £16.25
25th Percentile £18.75 - £16.63
Median hourly rate £19.50 - £18.00
75th Percentile £21.38 - £19.13
90th Percentile £30.70 - £19.35
Central London median hourly rate £19.50 - £18.00

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 2,050 1,746 1,902
As % of all contract IT jobs advertised in the City of London 87.61% 94.28% 91.88%
Number of daily rates quoted 1,406 1,142 1,266
10th Percentile £376 £325 £379
25th Percentile £456 £425 £475
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -4.17%
75th Percentile £675 £675 £688
90th Percentile £775 £765 £789
Central London median daily rate £550 £550 £575
% change year-on-year - -4.35% -4.17%
Number of hourly rates quoted 25 23 16
10th Percentile - £17.62 £15.00
25th Percentile £17.60 £24.21 £19.79
Median hourly rate £19.50 £28.15 £26.63
Median % change year-on-year -30.73% +5.73% -3.18%
75th Percentile £33.10 £50.25 £82.19
90th Percentile £60.00 £63.75 £137.50
Central London median hourly rate £24.65 £29.07 £26.78
% change year-on-year -15.22% +8.55% -23.49%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 19 August 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing ITSM in the City of London over the 6 months to 19 August 2026.

Hourly rate histogram for ITSM in the City of London

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (6.25%) Microsoft Exchange
2 2 (4.17%) SharePoint
3 1 (2.08%) Confluence
Applications
1 1 (2.08%) Microsoft Excel
1 1 (2.08%) MS Visio
Business Applications
1 11 (22.92%) Remedy ITSM
Cloud Services
1 11 (22.92%) Azure
2 9 (18.75%) Microsoft 365
3 6 (12.50%) AWS
4 5 (10.42%) GCP
4 5 (10.42%) OneDrive
5 2 (4.17%) Azure DevOps
5 2 (4.17%) OpenShift
6 1 (2.08%) Entra ID
6 1 (2.08%) Power Platform
6 1 (2.08%) SaaS
Communications & Networking
1 8 (16.67%) DNS
2 5 (10.42%) TCP/IP
2 5 (10.42%) VPN
3 4 (8.33%) Firewall
4 3 (6.25%) DHCP
4 3 (6.25%) VLAN
5 2 (4.17%) Value-Added Service
6 1 (2.08%) 802.11
6 1 (2.08%) BGP
6 1 (2.08%) Cisco ISE
6 1 (2.08%) Cisco Wireless
6 1 (2.08%) EIGRP
6 1 (2.08%) HSRP
6 1 (2.08%) HTTP
6 1 (2.08%) OSPF
6 1 (2.08%) SNMP
6 1 (2.08%) TACACS
6 1 (2.08%) VRRP
6 1 (2.08%) WebEx
6 1 (2.08%) Wi-Fi
Database & Business Intelligence
1 4 (8.33%) SQL Server
2 1 (2.08%) Power BI
2 1 (2.08%) SQL Server Analysis Services
2 1 (2.08%) SQL Server Reporting Services
Development Applications
1 13 (27.08%) JIRA
2 4 (8.33%) Jenkins
3 2 (4.17%) Artifactory
3 2 (4.17%) Bitbucket
3 2 (4.17%) Git
3 2 (4.17%) GitLab
General
1 19 (39.58%) Social Skills
2 16 (33.33%) Finance
3 5 (10.42%) Analytical Skills
3 5 (10.42%) Banking
3 5 (10.42%) Law
3 5 (10.42%) Public Sector
3 5 (10.42%) Telecoms
4 2 (4.17%) Documentation Skills
4 2 (4.17%) Influencing Skills
5 1 (2.08%) Financial Institution
5 1 (2.08%) Military
5 1 (2.08%) Organisational Skills
Job Titles
1 8 (16.67%) Support Engineer
2 7 (14.58%) IT Support
3 5 (10.42%) Analyst
3 5 (10.42%) Developer
3 5 (10.42%) ServiceNow Developer
4 3 (6.25%) 1st/2nd Line Support
4 3 (6.25%) 2nd Line Support
4 3 (6.25%) Applications Engineer
4 3 (6.25%) Applications Support
4 3 (6.25%) Applications Support Engineer
4 3 (6.25%) Architect
5 2 (4.17%) Automation Specialist
5 2 (4.17%) Business Analyst
5 2 (4.17%) Change and Release Manager
5 2 (4.17%) Change Manager
5 2 (4.17%) Desktop Support
5 2 (4.17%) Desktop Support Engineer
5 2 (4.17%) Help Desk Support
5 2 (4.17%) IT Engineer
5 2 (4.17%) Release Manager
Libraries, Frameworks & Software Standards
1 6 (12.50%) REST
2 5 (10.42%) SOAP
3 2 (4.17%) .NET
3 2 (4.17%) OpenTelemetry
3 2 (4.17%) XML
4 1 (2.08%) 802.1X
4 1 (2.08%) Ajax
4 1 (2.08%) CSS
4 1 (2.08%) HTML
4 1 (2.08%) JSON
4 1 (2.08%) Web Services
Miscellaneous
1 9 (18.75%) CMDB
2 6 (12.50%) Onboarding
3 3 (6.25%) Video Conferencing
4 2 (4.17%) AI Agents
4 2 (4.17%) BYOD
5 1 (2.08%) Data Centre
5 1 (2.08%) Enterprise Storage
5 1 (2.08%) Foreign Exchange (FX)
5 1 (2.08%) Hybrid Cloud
5 1 (2.08%) Management Information System
5 1 (2.08%) Mobile App
5 1 (2.08%) Self-Motivation
5 1 (2.08%) Taxonomies
5 1 (2.08%) Virtual Team
5 1 (2.08%) Web Conferencing
Operating Systems
1 13 (27.08%) Windows
2 4 (8.33%) Linux
2 4 (8.33%) Windows Server
3 3 (6.25%) Mac OS
3 3 (6.25%) Windows 10
4 1 (2.08%) Apple iOS
4 1 (2.08%) VMS
Processes & Methodologies
1 18 (37.50%) Service Management
2 16 (33.33%) ITIL
3 13 (27.08%) Problem-Solving
4 12 (25.00%) Problem Management
5 10 (20.83%) Customer Service
6 7 (14.58%) Agile
6 7 (14.58%) Asset Management
6 7 (14.58%) Continuous Improvement
6 7 (14.58%) Service Delivery
6 7 (14.58%) Stakeholder Management
7 6 (12.50%) Incident Management
7 6 (12.50%) Observability
7 6 (12.50%) Stakeholder Engagement
8 5 (10.42%) Change Control
8 5 (10.42%) Configuration Management
8 5 (10.42%) DevOps
8 5 (10.42%) Root Cause Analysis
9 4 (8.33%) IT Asset Management
9 4 (8.33%) Knowledge Management
9 4 (8.33%) Mentoring
Programming Languages
1 8 (16.67%) PowerShell
2 7 (14.58%) Python
3 4 (8.33%) Bash
4 2 (4.17%) Java
5 1 (2.08%) JavaScript
5 1 (2.08%) SQL
Qualifications
1 12 (25.00%) Security Cleared
2 9 (18.75%) SC Cleared
3 3 (6.25%) ITIL Certification
4 2 (4.17%) Degree
5 1 (2.08%) A+ Certification
5 1 (2.08%) BPSS Clearance
5 1 (2.08%) CISM
5 1 (2.08%) CISSP
5 1 (2.08%) DV Cleared
5 1 (2.08%) PRINCE2 Practitioner
5 1 (2.08%) TOGAF Certification
Quality Assurance & Compliance
1 2 (4.17%) SLA
2 1 (2.08%) Cyber Essentials
2 1 (2.08%) Data Quality
2 1 (2.08%) GRC
2 1 (2.08%) ISO/IEC 19770
2 1 (2.08%) ISO/IEC 27001
2 1 (2.08%) NIST
System Software
1 3 (6.25%) Active Directory
2 2 (4.17%) Docker
2 2 (4.17%) VMware Infrastructure
3 1 (2.08%) Virtual Machines
Systems Management
1 3 (6.25%) ITRS Geneos
1 3 (6.25%) Microsoft Intune
1 3 (6.25%) Single Sign-On
2 2 (4.17%) Ansible
2 2 (4.17%) Grafana
2 2 (4.17%) Kubernetes
2 2 (4.17%) SCCM
2 2 (4.17%) Terraform
3 1 (2.08%) PowerCLI
3 1 (2.08%) WSUS
Vendors
1 33 (68.75%) ServiceNow
2 17 (35.42%) Microsoft
3 11 (22.92%) Remedy
4 5 (10.42%) Dynatrace
5 4 (8.33%) Cisco
6 3 (6.25%) Adobe
6 3 (6.25%) BMC
6 3 (6.25%) Google
6 3 (6.25%) Okta
6 3 (6.25%) Oracle
7 2 (4.17%) Autodesk
7 2 (4.17%) Freshdesk
7 2 (4.17%) ION Trading
7 2 (4.17%) Nexthink
7 2 (4.17%) Samsung
7 2 (4.17%) Splunk
7 2 (4.17%) Symantec
7 2 (4.17%) VMware
8 1 (2.08%) Apple
8 1 (2.08%) Dell