ITSM Contracts in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics for contract job vacancies advertised in the City of London requiring ITSM skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITSM over the 6 months leading up to 16 July 2025, comparing them to the same period in the previous two years.

6 months to
16 Jul 2025
Same period 2024 Same period 2023
Rank 84 98 114
Rank change year-on-year +14 +16 +12
Contract jobs citing ITSM 44 33 55
As % of all contract jobs advertised in the City of London 2.36% 1.54% 1.57%
As % of the Processes & Methodologies category 2.52% 1.68% 1.73%
Number of daily rates quoted 28 21 44
10th Percentile £251 £256 £270
25th Percentile £329 £450 £336
Median daily rate (50th Percentile) £504 £500 £463
Median % change year-on-year +0.75% +8.11% -15.91%
75th Percentile £634 £550 £575
90th Percentile £700 £738 £755
Central London median daily rate £504 £500 £450
% change year-on-year +0.75% +11.11% -18.18%
Number of hourly rates quoted 0 2 0
Median hourly rate - £18.00 -
Central London median hourly rate - £18.00 -

All Process and Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,747 1,961 3,177
As % of all contract IT jobs advertised in the City of London 93.87% 91.38% 90.80%
Number of daily rates quoted 1,125 1,344 2,147
10th Percentile £338 £363 £340
25th Percentile £438 £463 £475
Median daily rate (50th Percentile) £550 £575 £600
Median % change year-on-year -4.35% -4.17% +4.35%
75th Percentile £681 £688 £725
90th Percentile £775 £800 £825
Central London median daily rate £550 £565 £600
% change year-on-year -2.65% -5.83% +5.26%
Number of hourly rates quoted 21 19 24
10th Percentile £17.08 £19.63 £14.25
25th Percentile £24.66 £20.36 £16.33
Median hourly rate £31.00 £27.00 £35.00
Median % change year-on-year +14.81% -22.86% -18.36%
75th Percentile £56.75 £55.75 £57.50
90th Percentile £63.75 £101.50 £88.30
Central London median hourly rate £32.50 £27.81 £35.00
% change year-on-year +16.86% -20.54% -16.67%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing ITSM in the City of London.

Daily rate trend for ITSM in the City of London

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 16 July 2025.

Daily rate histogram for ITSM in the City of London

ITSM
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing ITSM in the City of London.

Hourly rate trend for ITSM in the City of London

ITSM
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (13.64%) Confluence
2 4 (9.09%) SharePoint
3 3 (6.82%) Microsoft Exchange
Applications
1 4 (9.09%) Microsoft Office
2 1 (2.27%) Microsoft Excel
2 1 (2.27%) MS Visio
Business Applications
1 3 (6.82%) Remedy ITSM
1 3 (6.82%) Salesforce CRM
1 3 (6.82%) Workday HCM
Cloud Services
1 12 (27.27%) Azure
2 10 (22.73%) Microsoft 365
3 5 (11.36%) Entra ID
3 5 (11.36%) Power Platform
4 4 (9.09%) Azure DevOps
5 3 (6.82%) PaaS
6 2 (4.55%) AWS
6 2 (4.55%) Azure AKS
6 2 (4.55%) Azure Monitor
6 2 (4.55%) Azure Sentinel
6 2 (4.55%) Power Automate
6 2 (4.55%) PowerApps
7 1 (2.27%) GCP
7 1 (2.27%) GitHub
7 1 (2.27%) OneDrive
7 1 (2.27%) SaaS
7 1 (2.27%) Salesforce Sales Cloud
7 1 (2.27%) Salesforce Service Cloud
Communications & Networking
1 2 (4.55%) TCP/IP
2 1 (2.27%) DHCP
2 1 (2.27%) DNS
2 1 (2.27%) SMTP
2 1 (2.27%) SSL
2 1 (2.27%) Wi-Fi
Database & Business Intelligence
1 3 (6.82%) Power BI
2 1 (2.27%) Tableau
Development Applications
1 9 (20.45%) JIRA
2 3 (6.82%) ScriptRunner
3 2 (4.55%) Zephyr
4 1 (2.27%) Bitbucket
4 1 (2.27%) Git
4 1 (2.27%) JIRA Agile
4 1 (2.27%) LoadRunner
General
1 18 (40.91%) Social Skills
2 11 (25.00%) Finance
3 6 (13.64%) Banking
3 6 (13.64%) Presentation Skills
4 5 (11.36%) Public Sector
5 4 (9.09%) Analytical Skills
6 2 (4.55%) Investment Banking
7 1 (2.27%) Inclusion and Diversity
7 1 (2.27%) Law
Job Titles
1 12 (27.27%) Developer
2 9 (20.45%) ServiceNow Developer
3 8 (18.18%) Architect
4 6 (13.64%) Solutions Architect
5 4 (9.09%) Analyst
5 4 (9.09%) Consultant
5 4 (9.09%) IT Manager
5 4 (9.09%) ServiceNow Architect
6 3 (6.82%) IT Support
6 3 (6.82%) JIRA Developer
6 3 (6.82%) Support Analyst
6 3 (6.82%) Test Manager
7 2 (4.55%) Business Analyst
7 2 (4.55%) Desktop Manager
7 2 (4.55%) IT Analyst
7 2 (4.55%) Microsoft 365 Manager
7 2 (4.55%) Senior Architect
7 2 (4.55%) Site Engineer
7 2 (4.55%) Site Reliability Engineer
7 2 (4.55%) Transformation Manager
Libraries, Frameworks & Software Standards
1 7 (15.91%) RESTful
2 6 (13.64%) .NET
2 6 (13.64%) HTML
2 6 (13.64%) REST
2 6 (13.64%) Web Services
3 5 (11.36%) CSS
3 5 (11.36%) JSON
4 4 (9.09%) Lightning Web Components
4 4 (9.09%) SOAP
5 3 (6.82%) AngularJS
5 3 (6.82%) jQuery
6 2 (4.55%) OpenTelemetry
7 1 (2.27%) ADO
7 1 (2.27%) Apache Camel
7 1 (2.27%) HTML5
7 1 (2.27%) JDBC
7 1 (2.27%) ODBC
7 1 (2.27%) RabbitMQ
7 1 (2.27%) Software Packaging
7 1 (2.27%) XML
Miscellaneous
1 7 (15.91%) CMDB
2 3 (6.82%) Cloud Native
2 3 (6.82%) Product Ownership
3 2 (4.55%) iPad
3 2 (4.55%) iPhone
3 2 (4.55%) Low-Code
4 1 (2.27%) Hedge funds
4 1 (2.27%) Legacy Systems
4 1 (2.27%) Management Information System
4 1 (2.27%) Smartphone
Operating Systems
1 8 (18.18%) Windows
2 2 (4.55%) Apple iOS
2 2 (4.55%) Mac OS
2 2 (4.55%) Windows Server
3 1 (2.27%) Windows 10
Processes & Methodologies
1 27 (61.36%) Service Management
2 22 (50.00%) ITIL
3 12 (27.27%) Problem-Solving
4 11 (25.00%) Agile
5 9 (20.45%) DevOps
6 8 (18.18%) Roadmaps
7 7 (15.91%) Asset Management
7 7 (15.91%) SDLC
8 6 (13.64%) Business Intelligence
8 6 (13.64%) Change Management
8 6 (13.64%) Computer Science
9 5 (11.36%) CAD
9 5 (11.36%) IT Asset Management
9 5 (11.36%) Service Delivery
10 4 (9.09%) Data Modelling
10 4 (9.09%) Microservices
11 3 (6.82%) Business Continuity
11 3 (6.82%) CRM
11 3 (6.82%) IT Governance
11 3 (6.82%) Technical Architecture
Programming Languages
1 12 (27.27%) JavaScript
2 4 (9.09%) PowerShell
3 3 (6.82%) Groovy
3 3 (6.82%) Java
3 3 (6.82%) Python
4 2 (4.55%) Bicep
4 2 (4.55%) Kusto Query Language
5 1 (2.27%) SQL
Qualifications
1 8 (18.18%) Degree
1 8 (18.18%) SC Cleared
1 8 (18.18%) Security Cleared
2 3 (6.82%) Computer Science Degree
2 3 (6.82%) ITIL Certification
3 1 (2.27%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (9.09%) COBIT
2 3 (6.82%) GDPR
2 3 (6.82%) SLA
3 1 (2.27%) Accessibility
3 1 (2.27%) GRC
3 1 (2.27%) QA
System Software
1 5 (11.36%) Active Directory
2 1 (2.27%) Hyper-V
2 1 (2.27%) VMware Infrastructure
Systems Management
1 3 (6.82%) Kubernetes
1 3 (6.82%) Prometheus
1 3 (6.82%) SCCM
2 2 (4.55%) Grafana
2 2 (4.55%) HP ALM
2 2 (4.55%) Opsgenie
3 1 (2.27%) Ansible
3 1 (2.27%) Single Sign-On
Vendors
1 22 (50.00%) ServiceNow
2 13 (29.55%) Microsoft
3 5 (11.36%) Salesforce
4 3 (6.82%) Atlassian
4 3 (6.82%) Databricks
4 3 (6.82%) HP
4 3 (6.82%) Remedy
4 3 (6.82%) Workday
5 2 (4.55%) Apple
6 1 (2.27%) BMC
6 1 (2.27%) Ivanti
6 1 (2.27%) Okta
6 1 (2.27%) VMware