Period
to 28 May 2020

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 28 May 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
Central London > City of London
6 months to
28 May 2020
Same period 2019 Same period 2018
Rank 116 148 204
Rank change year-on-year +32 +56 -24
Contract jobs citing ITSM 31 93 54
As % of all contract jobs advertised in the City of London 1.01% 1.45% 0.78%
As % of the Processes & Methodologies category 1.15% 1.62% 0.88%
Number of daily rates quoted 20 70 33
Median daily rate £443 £500 £450
Median daily rate % change year-on-year -11.50% +11.11% +12.50%
10th Percentile £256 £312 £122
90th Percentile £579 £588 £623
Central London median daily rate £443 £531 £500
% change year-on-year -16.71% +6.25% +19.40%
Number of hourly rates quoted 6 1 12
Median hourly rate £15.49 £32.50 £21.50
Median hourly rate % change year-on-year -52.34% +51.16% +52.00%
10th Percentile £14.44 £31.25 £18.70
90th Percentile £30.38 £33.75 £21.75
Central London median hourly rate £15.49 £32.50 £21.50
% change year-on-year -52.34% +51.16% +52.00%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 2,691 5,758 6,114
As % of all contract IT jobs advertised in the City of London 87.26% 89.67% 88.58%
Number of daily rates quoted 1,914 4,424 4,832
Median daily rate £515 £525 £500
Median daily rate % change year-on-year -1.90% +5.00% -
10th Percentile £331 £340 £325
90th Percentile £675 £675 £688
Central London median daily rate £500 £525 £500
% change year-on-year -4.76% +5.00% +5.26%
Number of hourly rates quoted 60 60 97
Median hourly rate £30.50 £20.57 £19.00
Median hourly rate % change year-on-year +48.26% +8.28% -1.81%
10th Percentile £12.42 £11.25 £12.22
90th Percentile £52.28 £56.50 £38.48
Median hourly rate £35.00 £20.91 £20.00
% change year-on-year +67.36% +4.56% +21.51%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing ITSM in the City of London.

Daily rate trend for ITSM in the City of London

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 28 May 2020.

Daily rate histogram for ITSM in the City of London

ITSM
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing ITSM in the City of London.

Hourly rate trend for ITSM in the City of London

ITSM
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing ITSM in the City of London over the 6 months to 28 May 2020.

Hourly rate histogram for ITSM in the City of London

For the 6 months to 28 May 2020, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for ITSM.

1 20 (64.52%) Service Management
2 17 (54.84%) ITIL
3 12 (38.71%) Microsoft
4 11 (35.48%) Windows
5 10 (32.26%) ServiceNow
6 8 (25.81%) Active Directory
7 7 (22.58%) Finance
8 6 (19.35%) Office 365
9 5 (16.13%) Enterprise Software
9 5 (16.13%) Analytical Skills
9 5 (16.13%) Cisco
9 5 (16.13%) Linux
9 5 (16.13%) Migration
9 5 (16.13%) Agile Software Development
10 4 (12.90%) Management Information System
10 4 (12.90%) Incident Management
10 4 (12.90%) Unix
10 4 (12.90%) Project Management
10 4 (12.90%) ITIL V3
10 4 (12.90%) Stakeholder Engagement
10 4 (12.90%) Problem-Solving
10 4 (12.90%) Public Sector
11 3 (9.68%) Service Design
11 3 (9.68%) Windows 7
11 3 (9.68%) Azure
11 3 (9.68%) IaaS
11 3 (9.68%) Skype
11 3 (9.68%) Coaching
11 3 (9.68%) Virtual Servers
11 3 (9.68%) PRINCE2

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (9.68%) Apache
2 1 (3.23%) MS Exchange
2 1 (3.23%) SharePoint
Applications
1 3 (9.68%) Microsoft Office
2 1 (3.23%) Microsoft Excel
2 1 (3.23%) Microsoft PowerPoint
2 1 (3.23%) MS Visio
Business Applications
1 2 (6.45%) Unit4 Business World
2 1 (3.23%) Remedy ITSM
Cloud Services
1 6 (19.35%) Office 365
2 3 (9.68%) Azure
2 3 (9.68%) IaaS
Communications & Networking
1 3 (9.68%) Skype
2 2 (6.45%) Cisco IOS
3 1 (3.23%) Cisco ISE
3 1 (3.23%) Cisco Wireless
3 1 (3.23%) DHCP
3 1 (3.23%) DNS
3 1 (3.23%) Firewall
3 1 (3.23%) IP Telephony
3 1 (3.23%) LAN
3 1 (3.23%) TCP/IP
3 1 (3.23%) WAN
3 1 (3.23%) WebEx
3 1 (3.23%) Wireless
Database & Business Intelligence
1 3 (9.68%) MySQL
2 1 (3.23%) BusinessObjects
2 1 (3.23%) SQL Server
Development Applications
1 1 (3.23%) JIRA
General
1 7 (22.58%) Finance
2 4 (12.90%) Public Sector
3 2 (6.45%) Banking
4 1 (3.23%) Italian Language
4 1 (3.23%) Law
4 1 (3.23%) Publishing
4 1 (3.23%) Telecoms
Job Titles
1 6 (19.35%) Analyst
2 5 (16.13%) Desktop Support
3 3 (9.68%) Linux Engineer
3 3 (9.68%) Migration Engineer
3 3 (9.68%) Support Analyst
3 3 (9.68%) Support Engineer
3 3 (9.68%) Windows Engineer
4 2 (6.45%) Coordinator
4 2 (6.45%) IT Manager
4 2 (6.45%) IT Programme Manager
4 2 (6.45%) Portfolio Manager
4 2 (6.45%) Programme Manager
4 2 (6.45%) Service Analyst
4 2 (6.45%) Service Management Analyst
5 1 (3.23%) 3rd Line Support
5 1 (3.23%) Consultant
5 1 (3.23%) Network Engineer
5 1 (3.23%) Project Manager
5 1 (3.23%) Support Technician
5 1 (3.23%) Trainer
Libraries, Frameworks & Software Standards
1 3 (9.68%) LAMP
2 2 (6.45%) REST
2 2 (6.45%) SOAP
3 1 (3.23%) Ajax
3 1 (3.23%) AngularJS
3 1 (3.23%) CSS
3 1 (3.23%) HTML
3 1 (3.23%) LDAP
3 1 (3.23%) Spring
3 1 (3.23%) Twitter Bootstrap
3 1 (3.23%) Web Services
3 1 (3.23%) XML
Miscellaneous
1 5 (16.13%) Analytical Skills
1 5 (16.13%) Enterprise Software
2 4 (12.90%) Management Information System
3 2 (6.45%) Blackberry
3 2 (6.45%) BYOD
3 2 (6.45%) Data Centre
3 2 (6.45%) Taxonomies
4 1 (3.23%) Fat Client
4 1 (3.23%) FMCG
4 1 (3.23%) Handset
4 1 (3.23%) Learning Management System
4 1 (3.23%) Self-Motivation
4 1 (3.23%) Thin Client
4 1 (3.23%) User Experience
Operating Systems
1 11 (35.48%) Windows
2 5 (16.13%) Linux
3 4 (12.90%) Unix
4 3 (9.68%) Windows 7
5 2 (6.45%) Android
5 2 (6.45%) Windows 10
5 2 (6.45%) Windows Server
6 1 (3.23%) Mac OS X
Processes & Methodologies
1 20 (64.52%) Service Management
2 17 (54.84%) ITIL
3 5 (16.13%) Agile Software Development
3 5 (16.13%) Migration
4 4 (12.90%) Incident Management
4 4 (12.90%) ITIL V3
4 4 (12.90%) Problem-Solving
4 4 (12.90%) Project Management
4 4 (12.90%) Stakeholder Engagement
5 3 (9.68%) Change Management
5 3 (9.68%) Coaching
5 3 (9.68%) PRINCE2
5 3 (9.68%) Service Design
6 2 (6.45%) Asset Management
6 2 (6.45%) CRM
6 2 (6.45%) Data Analysis
6 2 (6.45%) Disaster Recovery
6 2 (6.45%) Programme Management
6 2 (6.45%) Service Delivery
6 2 (6.45%) Workflow
Programming Languages
1 3 (9.68%) PHP
2 2 (6.45%) SQL
3 1 (3.23%) JavaScript
3 1 (3.23%) Perl
3 1 (3.23%) PowerShell
Qualifications
1 3 (9.68%) Degree
2 2 (6.45%) ITIL Certification
2 2 (6.45%) Security Cleared
3 1 (3.23%) CCNA
3 1 (3.23%) Cisco Certification
3 1 (3.23%) ITIL Foundation Certificate
3 1 (3.23%) MCP
3 1 (3.23%) MCSE
3 1 (3.23%) Microsoft Certification
3 1 (3.23%) PMP
3 1 (3.23%) SC Cleared
Quality Assurance & Compliance
1 2 (6.45%) PMO
2 1 (3.23%) COBIT
2 1 (3.23%) Data Quality
2 1 (3.23%) QA
2 1 (3.23%) SLA
System Software
1 8 (25.81%) Active Directory
2 3 (9.68%) Virtual Servers
3 2 (6.45%) Virtual Desktop
4 1 (3.23%) Virtual Machines
4 1 (3.23%) VMware Infrastructure
Systems Management
1 1 (3.23%) Netcool
1 1 (3.23%) Netcool/OMNIbus
1 1 (3.23%) Tivoli
1 1 (3.23%) Tivoli Monitoring
1 1 (3.23%) ZABBIX
Vendors
1 12 (38.71%) Microsoft
2 10 (32.26%) ServiceNow
3 5 (16.13%) Cisco
4 3 (9.68%) HP
5 2 (6.45%) Apple
5 2 (6.45%) Citrix
5 2 (6.45%) Dell
5 2 (6.45%) MobileIron
6 1 (3.23%) Alteryx
6 1 (3.23%) Google
6 1 (3.23%) IBM
6 1 (3.23%) Oracle
6 1 (3.23%) Remedy
6 1 (3.23%) SAP
6 1 (3.23%) Tableau
6 1 (3.23%) VMware