ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 14 October 2026, with comparisons to the same periods in the previous two years.

6 months to
14 Oct 2026
Same period 2025 Same period 2024
Rank 82 85 92
Rank change year-on-year +3 +7 +7
Contract jobs citing ITSM 58 40 39
As % of all contract jobs in the City of London 2.68% 2.31% 1.84%
As % of the Processes & Methodologies category 2.95% 2.46% 2.00%
Number of daily rates quoted 38 27 25
10th Percentile £263 £200 £238
25th Percentile £419 £288 £331
Median daily rate (50th Percentile) £538 £500 £493
Median % change year-on-year +7.50% +1.52% -10.45%
75th Percentile £653 £631 £569
90th Percentile £749 £715 £668
Central London median daily rate £539 £500 £478
% change year-on-year +7.75% +4.60% -10.65%
Number of hourly rates quoted 4 0 1
10th Percentile - - -
25th Percentile £18.75 - £18.50
Median hourly rate £20.25 - £19.00
75th Percentile £27.63 - £19.50
90th Percentile £36.85 - -
Central London median hourly rate £20.25 - £19.00

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,967 1,629 1,950
As % of all contract IT jobs advertised in the City of London 90.81% 94.27% 92.07%
Number of daily rates quoted 1,367 1,111 1,208
10th Percentile £367 £325 £366
25th Percentile £456 £424 £463
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -4.17%
75th Percentile £685 £675 £688
90th Percentile £775 £775 £788
Central London median daily rate £550 £550 £575
% change year-on-year - -4.35% -2.13%
Number of hourly rates quoted 20 18 18
10th Percentile £17.39 £16.90 £17.15
25th Percentile £17.60 £20.63 £24.09
Median hourly rate £20.25 £27.04 £40.50
Median % change year-on-year -25.10% -33.25% +29.60%
75th Percentile £27.35 £35.88 £107.13
90th Percentile £44.85 £63.75 £137.50
Central London median hourly rate £25.00 £27.04 £35.00
% change year-on-year -7.53% -22.76% +27.27%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 14 October 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing ITSM in the City of London over the 6 months to 14 October 2026.

Hourly rate histogram for ITSM in the City of London

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (6.90%) Microsoft Exchange
2 2 (3.45%) Confluence
2 2 (3.45%) SharePoint
Applications
1 1 (1.72%) Microsoft Excel
1 1 (1.72%) MS Visio
Business Applications
1 9 (15.52%) Remedy ITSM
2 1 (1.72%) Exchequer
Cloud Services
1 18 (31.03%) Azure
2 10 (17.24%) Microsoft 365
3 8 (13.79%) AWS
4 6 (10.34%) GCP
5 5 (8.62%) OneDrive
6 4 (6.90%) Azure Monitor
6 4 (6.90%) Azure Sentinel
6 4 (6.90%) Datadog
7 3 (5.17%) Entra ID
8 2 (3.45%) Azure DevOps
8 2 (3.45%) OpenShift
9 1 (1.72%) Power Platform
9 1 (1.72%) SaaS
Communications & Networking
1 8 (13.79%) DNS
2 6 (10.34%) TCP/IP
2 6 (10.34%) VPN
3 4 (6.90%) Firewall
4 3 (5.17%) VLAN
5 2 (3.45%) DHCP
5 2 (3.45%) Value-Added Service
5 2 (3.45%) Wi-Fi
6 1 (1.72%) HTTP
6 1 (1.72%) SNMP
6 1 (1.72%) WebEx
Database & Business Intelligence
1 6 (10.34%) SQL Server
2 1 (1.72%) Power BI
2 1 (1.72%) SQL Server Analysis Services
2 1 (1.72%) SQL Server Integration Services
2 1 (1.72%) SQL Server Reporting Services
Development Applications
1 12 (20.69%) JIRA
2 5 (8.62%) Jenkins
3 3 (5.17%) Artifactory
3 3 (5.17%) Bitbucket
3 3 (5.17%) Git
4 2 (3.45%) GitLab
General
1 19 (32.76%) Finance
1 19 (32.76%) Social Skills
2 8 (13.79%) Banking
3 7 (12.07%) Analytical Skills
4 6 (10.34%) Public Sector
5 5 (8.62%) Law
5 5 (8.62%) Telecoms
6 3 (5.17%) Influencing Skills
7 2 (3.45%) Documentation Skills
7 2 (3.45%) Financial Institution
7 2 (3.45%) Marketing
7 2 (3.45%) Military
7 2 (3.45%) Organisational Skills
8 1 (1.72%) Retail
Job Titles
1 9 (15.52%) Support Engineer
2 7 (12.07%) Architect
3 5 (8.62%) Developer
3 5 (8.62%) ServiceNow Developer
4 4 (6.90%) Analyst
4 4 (6.90%) Applications Engineer
4 4 (6.90%) Applications Support
4 4 (6.90%) Applications Support Engineer
4 4 (6.90%) IT Support
4 4 (6.90%) Lead
4 4 (6.90%) Solutions Architect
5 3 (5.17%) Change Manager
6 2 (3.45%) Business Analyst
6 2 (3.45%) Desktop Engineer
6 2 (3.45%) Desktop Support Engineer
6 2 (3.45%) Help Desk Support
6 2 (3.45%) IT Support Engineer
6 2 (3.45%) Service Analyst
6 2 (3.45%) Service Desk Analyst
6 2 (3.45%) Technical Manager
Libraries, Frameworks & Software Standards
1 8 (13.79%) REST
2 6 (10.34%) Terraform
3 5 (8.62%) SOAP
4 3 (5.17%) .NET
4 3 (5.17%) OpenTelemetry
4 3 (5.17%) XML
5 2 (3.45%) JSON
6 1 (1.72%) Ajax
6 1 (1.72%) CSS
6 1 (1.72%) HTML
6 1 (1.72%) JDBC
6 1 (1.72%) Middleware
6 1 (1.72%) OAuth
6 1 (1.72%) Web Services
Miscellaneous
1 15 (25.86%) CMDB
2 10 (17.24%) Onboarding
3 3 (5.17%) Video Conferencing
4 2 (3.45%) AI Agents
4 2 (3.45%) Data Centre
4 2 (3.45%) Management Information System
4 2 (3.45%) Self-Motivation
5 1 (1.72%) BYOD
5 1 (1.72%) Enterprise Software
5 1 (1.72%) Enterprise Storage
5 1 (1.72%) Foreign Exchange (FX)
5 1 (1.72%) Hybrid Cloud
5 1 (1.72%) Mobile App
5 1 (1.72%) Taxonomies
5 1 (1.72%) Virtual Team
5 1 (1.72%) Web Conferencing
Operating Systems
1 16 (27.59%) Windows
2 6 (10.34%) Linux
3 5 (8.62%) Windows Server
4 3 (5.17%) macOS
4 3 (5.17%) Windows 10
5 1 (1.72%) Apple iOS
5 1 (1.72%) Unix
5 1 (1.72%) VMS
Processes & Methodologies
1 23 (39.66%) Service Management
2 21 (36.21%) ITIL
3 17 (29.31%) Problem-Solving
4 13 (22.41%) Observability
4 13 (22.41%) Stakeholder Management
5 9 (15.52%) Incident Management
5 9 (15.52%) Problem Management
5 9 (15.52%) Service Delivery
6 8 (13.79%) Agile
6 8 (13.79%) AIOps
6 8 (13.79%) Continuous Improvement
6 8 (13.79%) Customer Service
6 8 (13.79%) Root Cause Analysis
7 7 (12.07%) CI/CD
7 7 (12.07%) Infrastructure as Code
7 7 (12.07%) Stakeholder Engagement
8 6 (10.34%) Anomaly Detection
8 6 (10.34%) Asset Management
8 6 (10.34%) DevOps
8 6 (10.34%) Event Correlation
Programming Languages
1 11 (18.97%) PowerShell
2 8 (13.79%) Python
3 6 (10.34%) Bash
4 3 (5.17%) Java
4 3 (5.17%) SQL
5 2 (3.45%) JavaScript
6 1 (1.72%) Korn
6 1 (1.72%) Shell Script
Qualifications
1 14 (24.14%) Security Cleared
2 10 (17.24%) SC Cleared
3 4 (6.90%) ITIL Certification
4 3 (5.17%) Degree
5 2 (3.45%) BPSS Clearance
5 2 (3.45%) PMI Certification
5 2 (3.45%) PMP
6 1 (1.72%) A+ Certification
6 1 (1.72%) CISM
6 1 (1.72%) CISSP
6 1 (1.72%) DV Cleared
6 1 (1.72%) ITIL Foundation Certificate
6 1 (1.72%) PRINCE2 Practitioner
6 1 (1.72%) TOGAF Certification
Quality Assurance & Compliance
1 4 (6.90%) SLA
2 2 (3.45%) Data Quality
3 1 (1.72%) Cyber Essentials
3 1 (1.72%) GRC
3 1 (1.72%) ISO/IEC 19770
3 1 (1.72%) ISO/IEC 27001
3 1 (1.72%) NIST
System Software
1 5 (8.62%) Active Directory
2 3 (5.17%) VMware Infrastructure
3 2 (3.45%) Docker
4 1 (1.72%) Hyper-V
4 1 (1.72%) Virtual Machines
Systems Management
1 7 (12.07%) Grafana
2 4 (6.90%) ITRS Geneos
3 3 (5.17%) Kubernetes
3 3 (5.17%) Microsoft Intune
3 3 (5.17%) Single Sign-On
4 2 (3.45%) Ansible
4 2 (3.45%) PowerCLI
4 2 (3.45%) SCCM
5 1 (1.72%) Netcool
5 1 (1.72%) Netcool/OMNIbus
5 1 (1.72%) SCOM
5 1 (1.72%) SCOrch
5 1 (1.72%) Tivoli
5 1 (1.72%) Tivoli Monitoring
5 1 (1.72%) WSUS
Vendors
1 40 (68.97%) ServiceNow
2 23 (39.66%) Microsoft
3 11 (18.97%) Dynatrace
4 9 (15.52%) Remedy
5 7 (12.07%) Splunk
6 4 (6.90%) BMC
6 4 (6.90%) Oracle
7 3 (5.17%) Adobe
7 3 (5.17%) Cisco
7 3 (5.17%) Google
7 3 (5.17%) ION Trading
7 3 (5.17%) Okta
7 3 (5.17%) VMware
8 2 (3.45%) Autodesk
8 2 (3.45%) Freshdesk
8 2 (3.45%) IBM
8 2 (3.45%) Nexthink
8 2 (3.45%) Samsung
8 2 (3.45%) Symantec
9 1 (1.72%) Apple