ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 30 January 2026, with comparisons to the same periods in the previous two years.

6 months to
30 Jan 2026
Same period 2025 Same period 2024
Rank 93 67 98
Rank change year-on-year -26 +31 +32
Contract jobs citing ITSM 31 52 30
As % of all contract jobs in the City of London 1.65% 2.76% 1.24%
As % of the Processes & Methodologies category 1.86% 3.01% 1.38%
Number of daily rates quoted 27 33 22
10th Percentile £200 £283 £318
25th Percentile £323 £400 £417
Median daily rate (50th Percentile) £500 £488 £535
Median % change year-on-year +2.56% -8.88% +18.89%
75th Percentile £556 £598 £628
90th Percentile £766 £720 £710
Central London median daily rate £475 £483 £525
% change year-on-year -1.55% -8.10% +16.67%
Number of hourly rates quoted 1 0 0
10th Percentile - - -
25th Percentile £20.82 - -
Median hourly rate £22.27 - -
75th Percentile £23.71 - -
90th Percentile - - -
Central London median hourly rate £22.27 - -

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,671 1,728 2,174
As % of all contract IT jobs advertised in the City of London 89.12% 91.87% 89.54%
Number of daily rates quoted 1,165 1,049 1,555
10th Percentile £356 £363 £350
25th Percentile £429 £463 £463
Median daily rate (50th Percentile) £538 £575 £569
Median % change year-on-year -6.52% +1.05% -4.37%
75th Percentile £675 £688 £688
90th Percentile £775 £788 £800
Central London median daily rate £543 £575 £563
% change year-on-year -5.65% +2.22% -3.85%
Number of hourly rates quoted 16 9 13
10th Percentile £19.98 £13.45 £17.00
25th Percentile £20.66 £22.00 £18.93
Median hourly rate £31.00 £32.50 £27.50
Median % change year-on-year -4.62% +18.18% -21.43%
75th Percentile £42.65 £43.75 £46.75
90th Percentile £49.83 £112.00 £69.05
Central London median hourly rate £26.11 £35.00 £27.81
% change year-on-year -25.40% +25.85% -20.54%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 30 January 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (12.90%) SharePoint
2 3 (9.68%) Microsoft Exchange
Applications
1 1 (3.23%) Microsoft Excel
1 1 (3.23%) Microsoft PowerPoint
Business Applications
1 5 (16.13%) Remedy ITSM
Cloud Services
1 12 (38.71%) Azure
2 11 (35.48%) Microsoft 365
3 7 (22.58%) AWS
4 6 (19.35%) Entra ID
5 4 (12.90%) Azure DevOps
5 4 (12.90%) OpenShift
6 2 (6.45%) OneDrive
7 1 (3.23%) Amazon ELB
7 1 (3.23%) GCP
7 1 (3.23%) Power Automate
7 1 (3.23%) Rubrik
Communications & Networking
1 4 (12.90%) VPN
2 3 (9.68%) Firewall
3 2 (6.45%) DHCP
3 2 (6.45%) DNS
4 1 (3.23%) Cisco Firepower
4 1 (3.23%) Cisco IOS
4 1 (3.23%) Cisco ISE
4 1 (3.23%) Cisco Wireless
4 1 (3.23%) IPv4
4 1 (3.23%) IPv6
4 1 (3.23%) Junos
4 1 (3.23%) LAN
4 1 (3.23%) NetScaler
4 1 (3.23%) NX-OS
4 1 (3.23%) WAN
4 1 (3.23%) Wi-Fi
4 1 (3.23%) Wireless
Database & Business Intelligence
1 1 (3.23%) Metadata
1 1 (3.23%) Relational Database
Development Applications
1 3 (9.68%) JIRA
2 2 (6.45%) Jenkins
3 1 (3.23%) GitLab
3 1 (3.23%) REST Assured
General
1 13 (41.94%) Social Skills
2 7 (22.58%) Finance
3 4 (12.90%) Analytical Skills
4 2 (6.45%) Automotive
4 2 (6.45%) Banking
4 2 (6.45%) Public Sector
5 1 (3.23%) Back Office
5 1 (3.23%) Documentation Skills
5 1 (3.23%) Financial Institution
5 1 (3.23%) Influencing Skills
5 1 (3.23%) Presentation Skills
Job Titles
1 5 (16.13%) Developer
1 5 (16.13%) ServiceNow Developer
2 4 (12.90%) Architect
3 3 (9.68%) 3rd Line Engineer
3 3 (9.68%) Analyst
3 3 (9.68%) IT Engineer
4 2 (6.45%) 2nd Line Support
4 2 (6.45%) IT Analyst
4 2 (6.45%) IT Support
4 2 (6.45%) Lead
4 2 (6.45%) Network Architect
4 2 (6.45%) Senior
4 2 (6.45%) Service Desk Engineer
4 2 (6.45%) ServiceNow Architect
4 2 (6.45%) SIAM Manager
4 2 (6.45%) Support Analyst
4 2 (6.45%) Support Engineer
5 1 (3.23%) Business Manager
5 1 (3.23%) IT Director
5 1 (3.23%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 5 (16.13%) REST
1 5 (16.13%) SOAP
2 1 (3.23%) CSS
2 1 (3.23%) HTML
2 1 (3.23%) XML
Miscellaneous
1 6 (19.35%) CMDB
2 5 (16.13%) Onboarding
3 1 (3.23%) BYOD
3 1 (3.23%) Enterprise Software
3 1 (3.23%) Greenfield Project
3 1 (3.23%) Management Information System
3 1 (3.23%) Self-Motivation
3 1 (3.23%) Smartphone
3 1 (3.23%) Video Conferencing
Operating Systems
1 7 (22.58%) Windows
2 3 (9.68%) Windows 10
3 1 (3.23%) Android
3 1 (3.23%) Apple iOS
3 1 (3.23%) Mac OS
3 1 (3.23%) Mac OS X
Processes & Methodologies
1 17 (54.84%) ITIL
2 10 (32.26%) Continuous Improvement
3 8 (25.81%) Agile
3 8 (25.81%) Stakeholder Management
4 7 (22.58%) Service Management
4 7 (22.58%) Stakeholder Engagement
5 6 (19.35%) Problem-Solving
5 6 (19.35%) Service Delivery
6 5 (16.13%) Customer Experience
6 5 (16.13%) Customer Service
6 5 (16.13%) Runbook
7 4 (12.90%) Change Management
7 4 (12.90%) Compliance Audit
7 4 (12.90%) DevOps
7 4 (12.90%) Root Cause Analysis
7 4 (12.90%) SIAM
7 4 (12.90%) Supplier Management
7 4 (12.90%) Trend Analysis
8 3 (9.68%) Scrum
8 3 (9.68%) Strategic Planning
Programming Languages
1 5 (16.13%) JavaScript
1 5 (16.13%) PowerShell
2 1 (3.23%) Perl
2 1 (3.23%) Python
2 1 (3.23%) SQL
Qualifications
1 4 (12.90%) Security Cleared
2 2 (6.45%) ITIL Foundation Certificate
2 2 (6.45%) SC Cleared
3 1 (3.23%) A+ Certification
3 1 (3.23%) BPSS Clearance
3 1 (3.23%) DV Cleared
Quality Assurance & Compliance
1 4 (12.90%) GDPR
1 4 (12.90%) SLA
2 3 (9.68%) ISO/IEC 27001
3 2 (6.45%) Cyber Essentials
3 2 (6.45%) PCI DSS
3 2 (6.45%) QA
3 2 (6.45%) Sarbanes-Oxley
4 1 (3.23%) Data Quality
4 1 (3.23%) ISO 9001
4 1 (3.23%) ISO/IEC 20000
4 1 (3.23%) NIST
System Software
1 8 (25.81%) Active Directory
2 2 (6.45%) Virtual Machines
3 1 (3.23%) VMware NSX
Systems Management
1 6 (19.35%) Microsoft Intune
2 3 (9.68%) SCCM
3 1 (3.23%) Ansible
3 1 (3.23%) Terraform
3 1 (3.23%) vCenter Server
Vendors
1 23 (74.19%) ServiceNow
2 11 (35.48%) Microsoft
3 5 (16.13%) Remedy
4 2 (6.45%) Cisco
4 2 (6.45%) Citrix
4 2 (6.45%) IBM
4 2 (6.45%) Splunk
5 1 (3.23%) Altiris
5 1 (3.23%) Apple
5 1 (3.23%) BMC
5 1 (3.23%) Bomgar
5 1 (3.23%) Broadcom
5 1 (3.23%) Dynatrace
5 1 (3.23%) Google
5 1 (3.23%) Juniper
5 1 (3.23%) LogicMonitor
5 1 (3.23%) Logitech
5 1 (3.23%) SolarWinds
5 1 (3.23%) VMware
5 1 (3.23%) Zerto