ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 5 August 2026, with comparisons to the same periods in the previous two years.

6 months to
5 Aug 2026
Same period 2025 Same period 2024
Rank 89 86 96
Rank change year-on-year -3 +10 +7
Contract jobs citing ITSM 44 44 34
As % of all contract jobs in the City of London 1.84% 2.35% 1.65%
As % of the Processes & Methodologies category 2.11% 2.50% 1.80%
Number of daily rates quoted 28 28 23
10th Percentile £263 £223 £271
25th Percentile £399 £304 £423
Median daily rate (50th Percentile) £500 £500 £500
75th Percentile £619 £597 £550
90th Percentile £680 £700 £652
Central London median daily rate £523 £500 £499
% change year-on-year +4.50% +0.25% -0.25%
Number of hourly rates quoted 9 0 2
10th Percentile - - £16.25
25th Percentile £18.75 - £16.63
Median hourly rate £19.50 - £18.00
75th Percentile £20.25 - £19.13
90th Percentile £26.60 - £19.35
Central London median hourly rate £19.50 - £18.00

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 2,088 1,763 1,888
As % of all contract IT jobs advertised in the City of London 87.33% 94.13% 91.56%
Number of daily rates quoted 1,419 1,157 1,281
10th Percentile £374 £331 £375
25th Percentile £456 £425 £463
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -4.17%
75th Percentile £675 £675 £688
90th Percentile £775 £768 £792
Central London median daily rate £550 £550 £575
% change year-on-year - -4.35% -4.17%
Number of hourly rates quoted 28 21 17
10th Percentile £17.60 £17.08 £15.20
25th Percentile £18.46 £24.66 £20.22
Median hourly rate £19.50 £28.50 £27.00
Median % change year-on-year -31.58% +5.56% -13.60%
75th Percentile £41.69 £56.75 £78.75
90th Percentile £61.31 £63.75 £137.50
Central London median hourly rate £23.08 £30.04 £27.00
% change year-on-year -23.16% +11.24% -22.86%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 5 August 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing ITSM in the City of London over the 6 months to 5 August 2026.

Hourly rate histogram for ITSM in the City of London

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 3 (6.82%) Microsoft Exchange
2 2 (4.55%) SharePoint
Applications
1 1 (2.27%) Microsoft Excel
Business Applications
1 12 (27.27%) Remedy ITSM
Cloud Services
1 9 (20.45%) Azure
2 7 (15.91%) Microsoft 365
3 4 (9.09%) AWS
3 4 (9.09%) GCP
4 3 (6.82%) OneDrive
5 2 (4.55%) Azure DevOps
5 2 (4.55%) OpenShift
6 1 (2.27%) Entra ID
6 1 (2.27%) Power Platform
6 1 (2.27%) SaaS
Communications & Networking
1 7 (15.91%) DNS
2 4 (9.09%) Firewall
2 4 (9.09%) TCP/IP
2 4 (9.09%) VPN
3 3 (6.82%) DHCP
4 2 (4.55%) VLAN
5 1 (2.27%) 802.11
5 1 (2.27%) BGP
5 1 (2.27%) Cisco ISE
5 1 (2.27%) Cisco Wireless
5 1 (2.27%) EIGRP
5 1 (2.27%) HSRP
5 1 (2.27%) HTTP
5 1 (2.27%) OSPF
5 1 (2.27%) SNMP
5 1 (2.27%) TACACS
5 1 (2.27%) VRRP
5 1 (2.27%) WebEx
5 1 (2.27%) Wi-Fi
5 1 (2.27%) Wireless
Database & Business Intelligence
1 3 (6.82%) SQL Server
2 1 (2.27%) Power BI
2 1 (2.27%) SQL Server Analysis Services
2 1 (2.27%) SQL Server Reporting Services
Development Applications
1 13 (29.55%) JIRA
2 3 (6.82%) Jenkins
3 2 (4.55%) GitLab
4 1 (2.27%) Artifactory
4 1 (2.27%) Bitbucket
4 1 (2.27%) Git
General
1 20 (45.45%) Social Skills
2 16 (36.36%) Finance
3 6 (13.64%) Analytical Skills
4 5 (11.36%) Banking
5 4 (9.09%) Law
5 4 (9.09%) Public Sector
6 3 (6.82%) Telecoms
7 2 (4.55%) Documentation Skills
7 2 (4.55%) Military
8 1 (2.27%) Financial Institution
8 1 (2.27%) Organisational Skills
Job Titles
1 9 (20.45%) IT Support
2 6 (13.64%) Analyst
3 5 (11.36%) 1st/2nd Line Support
3 5 (11.36%) 2nd Line Support
3 5 (11.36%) Support Engineer
4 4 (9.09%) Developer
4 4 (9.09%) ServiceNow Developer
5 2 (4.55%) Applications Support
5 2 (4.55%) Applications Support Engineer
5 2 (4.55%) Business Analyst
5 2 (4.55%) Business Process Analyst
5 2 (4.55%) Change Manager
5 2 (4.55%) Consultant
5 2 (4.55%) Help Desk Support
5 2 (4.55%) Incident Manager
5 2 (4.55%) IT Support Engineer
5 2 (4.55%) Process Analyst
5 2 (4.55%) Release Manager
5 2 (4.55%) Service Analyst
5 2 (4.55%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 4 (9.09%) REST
1 4 (9.09%) SOAP
2 2 (4.55%) OpenTelemetry
2 2 (4.55%) XML
3 1 (2.27%) .NET
3 1 (2.27%) 802.1X
3 1 (2.27%) Ajax
3 1 (2.27%) CSS
3 1 (2.27%) HTML
3 1 (2.27%) JSON
3 1 (2.27%) Web Services
Miscellaneous
1 8 (18.18%) CMDB
2 6 (13.64%) Onboarding
3 2 (4.55%) AI Agents
3 2 (4.55%) BYOD
4 1 (2.27%) Data Centre
4 1 (2.27%) Enterprise Storage
4 1 (2.27%) Foreign Exchange (FX)
4 1 (2.27%) Mobile App
4 1 (2.27%) Product Ownership
4 1 (2.27%) Self-Motivation
4 1 (2.27%) Taxonomies
4 1 (2.27%) Video Conferencing
4 1 (2.27%) Virtual Team
4 1 (2.27%) Web Conferencing
Operating Systems
1 10 (22.73%) Windows
2 3 (6.82%) Linux
2 3 (6.82%) Windows 10
2 3 (6.82%) Windows Server
3 1 (2.27%) Apple iOS
3 1 (2.27%) Mac OS
3 1 (2.27%) VMS
Processes & Methodologies
1 16 (36.36%) Problem Management
2 13 (29.55%) ITIL
3 11 (25.00%) Customer Service
3 11 (25.00%) Problem-Solving
3 11 (25.00%) Service Management
4 7 (15.91%) Continuous Improvement
5 6 (13.64%) Observability
6 5 (11.36%) Agile
6 5 (11.36%) Incident Management
6 5 (11.36%) Stakeholder Engagement
6 5 (11.36%) Stakeholder Management
7 4 (9.09%) Asset Management
7 4 (9.09%) Change Control
7 4 (9.09%) Configuration Management
7 4 (9.09%) Mentoring
7 4 (9.09%) Migration
7 4 (9.09%) Service Delivery
8 3 (6.82%) DevOps
8 3 (6.82%) IT Asset Management
8 3 (6.82%) Root Cause Analysis
Programming Languages
1 6 (13.64%) PowerShell
2 5 (11.36%) Python
3 3 (6.82%) Bash
4 1 (2.27%) Java
4 1 (2.27%) JavaScript
4 1 (2.27%) SQL
Qualifications
1 14 (31.82%) Security Cleared
2 9 (20.45%) SC Cleared
3 3 (6.82%) DV Cleared
4 2 (4.55%) ITIL Certification
5 1 (2.27%) A+ Certification
5 1 (2.27%) BPSS Clearance
5 1 (2.27%) CISM
5 1 (2.27%) CISSP
Quality Assurance & Compliance
1 2 (4.55%) SLA
2 1 (2.27%) Cyber Essentials
2 1 (2.27%) GRC
2 1 (2.27%) ISO/IEC 27001
2 1 (2.27%) NIST
System Software
1 3 (6.82%) Active Directory
2 2 (4.55%) Docker
3 1 (2.27%) Virtual Machines
3 1 (2.27%) VMware Infrastructure
Systems Management
1 3 (6.82%) Microsoft Intune
1 3 (6.82%) Single Sign-On
2 2 (4.55%) Ansible
2 2 (4.55%) ITRS Geneos
2 2 (4.55%) Kubernetes
2 2 (4.55%) SCCM
2 2 (4.55%) Terraform
3 1 (2.27%) Grafana
3 1 (2.27%) PowerCLI
3 1 (2.27%) WSUS
Vendors
1 32 (72.73%) ServiceNow
2 15 (34.09%) Microsoft
3 12 (27.27%) Remedy
4 4 (9.09%) Dynatrace
5 3 (6.82%) Okta
6 2 (4.55%) BMC
6 2 (4.55%) Cisco
6 2 (4.55%) Freshdesk
6 2 (4.55%) Google
6 2 (4.55%) Nexthink
7 1 (2.27%) Apple
7 1 (2.27%) Dell
7 1 (2.27%) EMC
7 1 (2.27%) ION Trading
7 1 (2.27%) Isilon
7 1 (2.27%) Oracle
7 1 (2.27%) Palo Alto
7 1 (2.27%) Qualys
7 1 (2.27%) SolarWinds
7 1 (2.27%) VMware