ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 25 March 2026, with comparisons to the same periods in the previous two years.

6 months to
25 Mar 2026
Same period 2025 Same period 2024
Rank 104 62 102
Rank change year-on-year -42 +40 +8
Contract jobs citing ITSM 31 54 30
As % of all contract jobs in the City of London 1.47% 3.09% 1.28%
As % of the Processes & Methodologies category 1.67% 3.35% 1.43%
Number of daily rates quoted 23 39 19
10th Percentile £285 £221 £313
25th Percentile £375 £344 £451
Median daily rate (50th Percentile) £500 £483 £550
Median % change year-on-year +3.63% -12.27% +22.22%
75th Percentile £556 £593 £694
90th Percentile £767 £706 £775
Central London median daily rate £475 £477 £550
% change year-on-year -0.42% -13.27% +22.22%
Number of hourly rates quoted 6 0 0
10th Percentile - - -
25th Percentile £18.75 - -
Median hourly rate £19.50 - -
75th Percentile £20.25 - -
90th Percentile £21.98 - -
Central London median hourly rate £19.50 - -

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,859 1,610 2,099
As % of all contract IT jobs advertised in the City of London 87.98% 92.26% 89.82%
Number of daily rates quoted 1,283 1,027 1,491
10th Percentile £363 £364 £350
25th Percentile £446 £463 £450
Median daily rate (50th Percentile) £550 £575 £570
Median % change year-on-year -4.35% +0.88% -5.00%
75th Percentile £674 £676 £688
90th Percentile £775 £764 £800
Central London median daily rate £550 £573 £550
% change year-on-year -3.93% +4.09% -7.17%
Number of hourly rates quoted 22 9 11
10th Percentile £18.75 £22.00 £18.93
25th Percentile £19.11 £24.66 £20.07
Median hourly rate £27.75 £31.00 £25.00
Median % change year-on-year -10.48% +24.00% -45.65%
75th Percentile £46.29 £34.68 £40.92
90th Percentile £59.13 £51.75 £50.25
Central London median hourly rate £26.11 £30.04 £27.81
% change year-on-year -13.07% +8.00% -20.54%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 25 March 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (6.45%) Microsoft Exchange
2 1 (3.23%) SharePoint
Business Applications
1 7 (22.58%) Remedy ITSM
Cloud Services
1 7 (22.58%) Azure
1 7 (22.58%) Microsoft 365
2 5 (16.13%) AWS
3 4 (12.90%) Entra ID
3 4 (12.90%) OpenShift
4 2 (6.45%) Azure DevOps
5 1 (3.23%) GCP
5 1 (3.23%) Power Automate
5 1 (3.23%) Rubrik
5 1 (3.23%) Salesforce Service Cloud
Communications & Networking
1 3 (9.68%) DHCP
1 3 (9.68%) DNS
1 3 (9.68%) Firewall
1 3 (9.68%) VPN
2 2 (6.45%) Cisco ISE
3 1 (3.23%) 802.11
3 1 (3.23%) BGP
3 1 (3.23%) Cisco Firepower
3 1 (3.23%) Cisco IOS
3 1 (3.23%) Cisco Wireless
3 1 (3.23%) EIGRP
3 1 (3.23%) HSRP
3 1 (3.23%) IPv4
3 1 (3.23%) IPv6
3 1 (3.23%) Junos
3 1 (3.23%) NX-OS
3 1 (3.23%) OSPF
3 1 (3.23%) TACACS
3 1 (3.23%) VRRP
3 1 (3.23%) Wireless
Database & Business Intelligence
1 2 (6.45%) Metadata
2 1 (3.23%) Relational Database
Development Applications
1 6 (19.35%) JIRA
2 2 (6.45%) Jenkins
3 1 (3.23%) GitLab
3 1 (3.23%) REST Assured
General
1 17 (54.84%) Social Skills
2 11 (35.48%) Finance
3 5 (16.13%) Analytical Skills
4 3 (9.68%) Public Sector
5 2 (6.45%) Banking
6 1 (3.23%) Automotive
6 1 (3.23%) Documentation Skills
6 1 (3.23%) Financial Institution
6 1 (3.23%) Military
Job Titles
1 6 (19.35%) IT Support
2 5 (16.13%) 1st/2nd Line Support
2 5 (16.13%) 2nd Line Support
3 4 (12.90%) Architect
4 3 (9.68%) 3rd Line Engineer
4 3 (9.68%) Developer
4 3 (9.68%) ServiceNow Developer
5 2 (6.45%) Analyst
5 2 (6.45%) Consultant
5 2 (6.45%) Incident Manager
5 2 (6.45%) IT Engineer
5 2 (6.45%) Lead
5 2 (6.45%) Network Architect
5 2 (6.45%) Senior
5 2 (6.45%) Service Desk Engineer
5 2 (6.45%) ServiceNow Architect
5 2 (6.45%) SIAM Manager
6 1 (3.23%) Business Manager
6 1 (3.23%) Business Process Consultant
6 1 (3.23%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 3 (9.68%) REST
1 3 (9.68%) SOAP
2 1 (3.23%) 802.1X
2 1 (3.23%) CSS
2 1 (3.23%) HTML
2 1 (3.23%) XML
Miscellaneous
1 5 (16.13%) CMDB
1 5 (16.13%) Onboarding
2 1 (3.23%) BYOD
2 1 (3.23%) Enterprise Software
2 1 (3.23%) Greenfield Project
2 1 (3.23%) Product Ownership
2 1 (3.23%) Self-Motivation
Operating Systems
1 4 (12.90%) Windows
2 1 (3.23%) Mac OS
2 1 (3.23%) Mac OS X
2 1 (3.23%) Windows 10
Processes & Methodologies
1 15 (48.39%) ITIL
2 9 (29.03%) Continuous Improvement
2 9 (29.03%) Customer Service
3 8 (25.81%) Stakeholder Management
4 7 (22.58%) Problem Management
5 6 (19.35%) Change Management
5 6 (19.35%) Stakeholder Engagement
6 5 (16.13%) Agile
6 5 (16.13%) Mentoring
6 5 (16.13%) Problem-Solving
6 5 (16.13%) Runbook
7 4 (12.90%) Compliance Audit
7 4 (12.90%) Customer Experience
7 4 (12.90%) SIAM
7 4 (12.90%) Supplier Management
7 4 (12.90%) Trend Analysis
8 3 (9.68%) Business Continuity
8 3 (9.68%) Change Control
8 3 (9.68%) Process Improvement
8 3 (9.68%) Service Delivery
Programming Languages
1 4 (12.90%) PowerShell
2 3 (9.68%) JavaScript
3 1 (3.23%) SOQL
3 1 (3.23%) SQL
Qualifications
1 7 (22.58%) Security Cleared
2 3 (9.68%) DV Cleared
2 3 (9.68%) SC Cleared
3 2 (6.45%) ITIL Foundation Certificate
4 1 (3.23%) A+ Certification
4 1 (3.23%) BPSS Clearance
Quality Assurance & Compliance
1 4 (12.90%) GDPR
1 4 (12.90%) SLA
2 2 (6.45%) Cyber Essentials
2 2 (6.45%) ISO/IEC 27001
2 2 (6.45%) PCI DSS
2 2 (6.45%) QA
2 2 (6.45%) Sarbanes-Oxley
3 1 (3.23%) Data Quality
3 1 (3.23%) NIST
System Software
1 5 (16.13%) Active Directory
2 2 (6.45%) Virtual Machines
3 1 (3.23%) VMware NSX
Systems Management
1 3 (9.68%) Microsoft Intune
2 2 (6.45%) SCCM
3 1 (3.23%) Ansible
3 1 (3.23%) Terraform
3 1 (3.23%) vCenter Server
Vendors
1 24 (77.42%) ServiceNow
2 7 (22.58%) Microsoft
2 7 (22.58%) Remedy
3 2 (6.45%) Cisco
3 2 (6.45%) IBM
4 1 (3.23%) Altiris
4 1 (3.23%) Apple
4 1 (3.23%) BMC
4 1 (3.23%) Bomgar
4 1 (3.23%) Broadcom
4 1 (3.23%) Citrix
4 1 (3.23%) Dynatrace
4 1 (3.23%) Juniper
4 1 (3.23%) LogicMonitor
4 1 (3.23%) Palo Alto
4 1 (3.23%) Salesforce
4 1 (3.23%) SolarWinds
4 1 (3.23%) Splunk
4 1 (3.23%) VMware
4 1 (3.23%) Zerto