ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 4 November 2025, with comparisons to the same periods in the previous two years.

6 months to
4 Nov 2025
Same period 2024 Same period 2023
Rank 84 81 102
Rank change year-on-year -3 +21 +31
Contract jobs citing ITSM 36 47 45
As % of all contract jobs in the City of London 2.11% 2.24% 1.62%
As % of the Processes & Methodologies category 2.24% 2.45% 1.80%
Number of daily rates quoted 24 29 33
10th Percentile £200 £250 £333
25th Percentile £263 £338 £400
Median daily rate (50th Percentile) £500 £477 £540
Median % change year-on-year +4.82% -11.67% +2.86%
75th Percentile £588 £569 £590
90th Percentile £719 £648 £675
Central London median daily rate £500 £475 £525
% change year-on-year +5.26% -9.52% -
Number of hourly rates quoted 0 1 0
Median hourly rate - £19.00 -
Central London median hourly rate - £19.00 -

All Process and Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,606 1,918 2,495
As % of all contract IT jobs advertised in the City of London 94.08% 91.60% 89.65%
Number of daily rates quoted 1,112 1,173 1,745
10th Percentile £325 £372 £363
25th Percentile £418 £469 £463
Median daily rate (50th Percentile) £550 £575 £580
Median % change year-on-year -4.35% -0.86% +0.87%
75th Percentile £675 £688 £695
90th Percentile £750 £783 £800
Central London median daily rate £550 £575 £575
% change year-on-year -4.35% - -
Number of hourly rates quoted 18 17 17
10th Percentile £16.90 £16.70 £14.25
25th Percentile £21.07 £23.13 £17.00
Median hourly rate £27.75 £42.50 £27.50
Median % change year-on-year -34.71% +54.55% -36.40%
75th Percentile £44.63 £112.00 £52.50
90th Percentile £63.75 £137.50 £70.75
Central London median hourly rate £27.75 £35.00 £27.50
% change year-on-year -20.71% +27.27% -36.05%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 4 November 2025.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (16.67%) SharePoint
2 5 (13.89%) Microsoft Exchange
3 4 (11.11%) Confluence
Applications
1 3 (8.33%) Microsoft Excel
2 2 (5.56%) Microsoft Office
2 2 (5.56%) Microsoft PowerPoint
3 1 (2.78%) MS Visio
Business Applications
1 8 (22.22%) Remedy ITSM
2 3 (8.33%) Salesforce CRM
2 3 (8.33%) Workday HCM
Cloud Services
1 13 (36.11%) Microsoft 365
2 11 (30.56%) Azure
3 6 (16.67%) Entra ID
4 3 (8.33%) AWS
4 3 (8.33%) PaaS
5 2 (5.56%) Azure DevOps
5 2 (5.56%) OneDrive
6 1 (2.78%) Amazon ELB
6 1 (2.78%) Power Platform
6 1 (2.78%) SaaS
6 1 (2.78%) Salesforce Sales Cloud
6 1 (2.78%) Salesforce Service Cloud
Communications & Networking
1 2 (5.56%) SSL
1 2 (5.56%) VPN
1 2 (5.56%) Wi-Fi
2 1 (2.78%) Cisco Wireless
2 1 (2.78%) DHCP
2 1 (2.78%) DNS
2 1 (2.78%) IP Telephony
2 1 (2.78%) LAN
2 1 (2.78%) NetScaler
2 1 (2.78%) TCP/IP
2 1 (2.78%) WAN
2 1 (2.78%) Wireless
Database & Business Intelligence
1 1 (2.78%) Power BI
1 1 (2.78%) Tableau
Development Applications
1 7 (19.44%) JIRA
2 1 (2.78%) Bitbucket
2 1 (2.78%) Git
2 1 (2.78%) ScriptRunner
2 1 (2.78%) Zephyr
General
1 12 (33.33%) Social Skills
2 10 (27.78%) Finance
3 4 (11.11%) Presentation Skills
4 3 (8.33%) Analytical Skills
5 2 (5.56%) Automotive
6 1 (2.78%) Back Office
6 1 (2.78%) Banking
6 1 (2.78%) Influencing Skills
Job Titles
1 7 (19.44%) Architect
2 6 (16.67%) Developer
3 5 (13.89%) Analyst
3 5 (13.89%) IT Manager
3 5 (13.89%) ServiceNow Developer
4 4 (11.11%) IT Support
4 4 (11.11%) ServiceNow Architect
4 4 (11.11%) Solutions Architect
5 3 (8.33%) IT Analyst
5 3 (8.33%) IT Engineer
5 3 (8.33%) Support Analyst
6 2 (5.56%) 2nd Line Support
6 2 (5.56%) Consultant
6 2 (5.56%) IT Operations Manager
6 2 (5.56%) IT Support Analyst
6 2 (5.56%) Operations Manager
6 2 (5.56%) Senior
6 2 (5.56%) Support Engineer
7 1 (2.78%) IT Project Manager
7 1 (2.78%) ServiceNow Business Analyst
Libraries, Frameworks & Software Standards
1 5 (13.89%) REST
1 5 (13.89%) Web Services
2 4 (11.11%) Lightning Web Components
2 4 (11.11%) RESTful
2 4 (11.11%) SOAP
3 3 (8.33%) .NET
3 3 (8.33%) AngularJS
3 3 (8.33%) HTML
3 3 (8.33%) jQuery
4 2 (5.56%) Apache Camel
4 2 (5.56%) HTML5
4 2 (5.56%) JDBC
4 2 (5.56%) JSON
4 2 (5.56%) LDAP
4 2 (5.56%) ODBC
4 2 (5.56%) RabbitMQ
4 2 (5.56%) SAML
5 1 (2.78%) ADO
5 1 (2.78%) CSS
Miscellaneous
1 7 (19.44%) CMDB
2 2 (5.56%) Product Ownership
2 2 (5.56%) Video Conferencing
3 1 (2.78%) Analytical Mindset
3 1 (2.78%) BYOD
3 1 (2.78%) Enterprise Software
3 1 (2.78%) Greenfield Project
3 1 (2.78%) Management Information System
3 1 (2.78%) Onboarding
3 1 (2.78%) Smartphone
3 1 (2.78%) Virtual Team
Operating Systems
1 8 (22.22%) Windows
2 4 (11.11%) Windows 10
3 2 (5.56%) Apple iOS
3 2 (5.56%) Mac OS X
4 1 (2.78%) Android
4 1 (2.78%) Mac OS
4 1 (2.78%) Windows Server
Processes & Methodologies
1 18 (50.00%) Service Management
2 17 (47.22%) ITIL
3 9 (25.00%) Agile
3 9 (25.00%) Problem-Solving
4 7 (19.44%) Roadmaps
5 5 (13.89%) Business Intelligence
5 5 (13.89%) DevOps
5 5 (13.89%) Project Delivery
5 5 (13.89%) Scrum
5 5 (13.89%) SDLC
5 5 (13.89%) Service Delivery
6 4 (11.11%) Architecture Roadmap
6 4 (11.11%) Customer Service
6 4 (11.11%) Migration
6 4 (11.11%) Project Management
6 4 (11.11%) Stakeholder Engagement
6 4 (11.11%) Technical Leadership
7 3 (8.33%) API Integration
7 3 (8.33%) Continuous Improvement
7 3 (8.33%) Security Architecture
Programming Languages
1 7 (19.44%) JavaScript
2 3 (8.33%) PowerShell
3 2 (5.56%) Python
4 1 (2.78%) Groovy
4 1 (2.78%) Java
4 1 (2.78%) Perl
4 1 (2.78%) SQL
Qualifications
1 5 (13.89%) Degree
1 5 (13.89%) SC Cleared
1 5 (13.89%) Security Cleared
2 1 (2.78%) A+ Certification
2 1 (2.78%) ITIL Certification
Quality Assurance & Compliance
1 4 (11.11%) COBIT
2 3 (8.33%) GDPR
3 2 (5.56%) SLA
4 1 (2.78%) Accessibility
4 1 (2.78%) Data Quality
4 1 (2.78%) GRC
4 1 (2.78%) ISO 9001
4 1 (2.78%) ISO/IEC 20000
4 1 (2.78%) ISO/IEC 27001
4 1 (2.78%) QA
System Software
1 7 (19.44%) Active Directory
2 1 (2.78%) Hyper-V
2 1 (2.78%) VMware Infrastructure
Systems Management
1 4 (11.11%) Microsoft Intune
2 2 (5.56%) SCCM
2 2 (5.56%) Single Sign-On
3 1 (2.78%) Opsgenie
Vendors
1 21 (58.33%) ServiceNow
2 15 (41.67%) Microsoft
3 8 (22.22%) Remedy
4 4 (11.11%) Salesforce
5 3 (8.33%) Databricks
5 3 (8.33%) Workday
6 2 (5.56%) BMC
6 2 (5.56%) HP
6 2 (5.56%) Ivanti
7 1 (2.78%) Altiris
7 1 (2.78%) Apple
7 1 (2.78%) Atlassian
7 1 (2.78%) Bomgar
7 1 (2.78%) Cisco
7 1 (2.78%) Citrix
7 1 (2.78%) Google
7 1 (2.78%) Logitech
7 1 (2.78%) Okta
7 1 (2.78%) Sophos
7 1 (2.78%) VMware