The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 26 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
London / City of London
Rank 133 140 149
Rank change year-on-year +7 +9  
Contract jobs citing ITSM 21 18 46
As % of all contract IT jobs advertised in the City of London 0.70% 0.54% 0.90%
As % of the Processes & Methodologies category 0.82% 0.62% 1.09%
Number of daily rates quoted 17 17 33
Median daily rate £450 £425 £450
Median daily rate % change year-on-year +5.88% -5.55%  
90% offered a daily rate of more than £196 £223 £207
10% offered a daily rate of more than £550 £610 £500
UK excluding London median daily rate £393 £400 £350
% change year-on-year -1.87% +14.28%  
Number of hourly rates quoted 1 0 2
Median hourly rate £14.15 - £15.60
UK excluding London median hourly rate £15.50 £13.00 £15.82
% change year-on-year +19.23% -17.82%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
City of London
Contract job vacancies with a requirement for process and methodology skills 2561 2922 4205
As % of all contract IT job vacancies advertised in the City of London 85.54% 87.83% 82.45%
Number of daily rates quoted 2008 2335 3244
Median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.55%  
90% offered a daily rate of more than £345 £325 £320
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £410 £400 £398
% change year-on-year +2.50% +0.62%  
Number of hourly rates quoted 22 27 36
Median hourly rate £16.00 £20.89 £20.45
Median hourly rate % change year-on-year -23.40% +2.17%  
90% offered a hourly rate of more than £13.50 £14.20 £12.50
10% offered a hourly rate of more than £28.35 £47.50 £92.50
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

ITSM
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the City of London

ITSM
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the City of London.

Contractor daily rate trend for ITSM in the City of London

ITSM
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing ITSM in the City of London over the 3 months to 26 March 2017.

Contractor daily rate histogram for ITSM in the City of London

ITSM
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM in the City of London.

Contractor hourly rate trend for ITSM in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 26 March 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for ITSM.

1 27 (56.25%) Service Management
2 26 (54.17%) ITIL
3 15 (31.25%) Finance
4 14 (29.17%) ServiceNow
5 11 (22.92%) Project Management
5 11 (22.92%) SQL
5 11 (22.92%) Agile Software Development
6 10 (20.83%) JavaScript
7 9 (18.75%) Python
8 8 (16.67%) HTML
8 8 (16.67%) Banking
8 8 (16.67%) jQuery
9 7 (14.58%) Security Cleared
9 7 (14.58%) MS Office
9 7 (14.58%) CSS
9 7 (14.58%) Microsoft
10 6 (12.50%) MS Excel
10 6 (12.50%) Data Management
10 6 (12.50%) Investment Banking
10 6 (12.50%) Web Development
10 6 (12.50%) JIRA
10 6 (12.50%) Confluence
10 6 (12.50%) HTML5
10 6 (12.50%) Django
10 6 (12.50%) D3.js
10 6 (12.50%) Highcharts JS
10 6 (12.50%) Bitbucket
10 6 (12.50%) AngularJS
10 6 (12.50%) Fintech
11 5 (10.42%) SC Cleared

ITSM
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (12.50%) Confluence
Applications
1 7 (14.58%) MS Office
2 6 (12.50%) MS Excel
3 3 (6.25%) MS PowerPoint
4 2 (4.17%) MS Visio
Business Applications
1 3 (6.25%) Remedy ITSM
2 1 (2.08%) SAP Oil and Gas
Cloud Services
1 2 (4.17%) IaaS
1 2 (4.17%) PaaS
1 2 (4.17%) SaaS
2 1 (2.08%) Amazon AWS
2 1 (2.08%) Microsoft Azure
Communications & Networking
1 4 (8.33%) Firewall
1 4 (8.33%) LAN
2 3 (6.25%) BGP
2 3 (6.25%) EIGRP
3 2 (4.17%) WAN
3 2 (4.17%) Wireless
4 1 (2.08%) DNS
4 1 (2.08%) Multicast
4 1 (2.08%) TCP/IP
4 1 (2.08%) VoIP
Database & Business Intelligence
1 3 (6.25%) SQL Server
2 2 (4.17%) Power BI
3 1 (2.08%) Big Data
3 1 (2.08%) Data Warehouse
3 1 (2.08%) Hadoop
Development Applications
1 6 (12.50%) Bitbucket
1 6 (12.50%) JIRA
2 2 (4.17%) TeamCity
3 1 (2.08%) MSI
General
1 15 (31.25%) Finance
2 8 (16.67%) Banking
3 6 (12.50%) Investment Banking
4 2 (4.17%) Law
4 2 (4.17%) Telecoms
5 1 (2.08%) Electronics
5 1 (2.08%) Legal
5 1 (2.08%) Manufacturing
5 1 (2.08%) Marketing
5 1 (2.08%) Retail
Job Titles
1 12 (25.00%) Developer
2 11 (22.92%) Analyst
3 6 (12.50%) Web Developer
4 5 (10.42%) Service Analyst
4 5 (10.42%) Service Manager
5 4 (8.33%) Business Analyst
5 4 (8.33%) Network Engineer
5 4 (8.33%) Python Developer
5 4 (8.33%) Python Web Developer
6 3 (6.25%) Django Developer
6 3 (6.25%) Python/Django Developer
7 2 (4.17%) Deployment Engineer
7 2 (4.17%) Desktop Engineer
7 2 (4.17%) ITIL Manager
7 2 (4.17%) ITIL Service Manager
7 2 (4.17%) ITSM Analyst
7 2 (4.17%) Network Deployment Engineer
7 2 (4.17%) Operations Engineer
7 2 (4.17%) Senior Technician
7 2 (4.17%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 8 (16.67%) HTML
1 8 (16.67%) jQuery
2 7 (14.58%) CSS
3 6 (12.50%) AngularJS
3 6 (12.50%) D3.js
3 6 (12.50%) Django
3 6 (12.50%) Highcharts JS
3 6 (12.50%) HTML5
4 4 (8.33%) Web Services
5 2 (4.17%) Flask
6 1 (2.08%) REST
6 1 (2.08%) SOAP
6 1 (2.08%) XML
Miscellaneous
1 6 (12.50%) Fintech
2 4 (8.33%) User Experience
3 3 (6.25%) NHS
4 2 (4.17%) Blackberry
4 2 (4.17%) CMDB
4 2 (4.17%) Reinsurance
4 2 (4.17%) Virtual Team
5 1 (2.08%) Analytical Skills
5 1 (2.08%) Computer Science
5 1 (2.08%) Data Centre
5 1 (2.08%) e-Learning
5 1 (2.08%) Management Information System
Operating Systems
1 5 (10.42%) Windows
2 3 (6.25%) Linux
2 3 (6.25%) Unix
3 2 (4.17%) Windows Server
4 1 (2.08%) Windows 2000
4 1 (2.08%) Windows 7
4 1 (2.08%) Windows XP
Processes & Methodologies
1 27 (56.25%) Service Management
2 26 (54.17%) ITIL
3 11 (22.92%) Agile Software Development
3 11 (22.92%) Project Management
4 6 (12.50%) Data Management
4 6 (12.50%) Web Development
5 5 (10.42%) Service Delivery
6 4 (8.33%) Asset Management
6 4 (8.33%) Continuous Improvement
6 4 (8.33%) Incident Management
6 4 (8.33%) Matrix Management
6 4 (8.33%) Matrix Organization
6 4 (8.33%) Service Design
6 4 (8.33%) User Stories
7 3 (6.25%) Business Analysis
7 3 (6.25%) Configuration Management
7 3 (6.25%) Problem Management
7 3 (6.25%) Root Cause Analysis
7 3 (6.25%) Stakeholder Management
8 2 (4.17%) Business Intelligence
Programming Languages
1 11 (22.92%) SQL
2 10 (20.83%) JavaScript
3 9 (18.75%) Python
4 2 (4.17%) PowerShell
5 1 (2.08%) Java
5 1 (2.08%) Perl
5 1 (2.08%) VBA
Qualifications
1 7 (14.58%) Security Cleared
2 5 (10.42%) ITIL Certification
2 5 (10.42%) SC Cleared
3 4 (8.33%) Degree
4 2 (4.17%) DV Cleared
5 1 (2.08%) CCNA
5 1 (2.08%) CCNP
5 1 (2.08%) Cisco Certification
5 1 (2.08%) MCP
5 1 (2.08%) MCSA
5 1 (2.08%) Microsoft Certification
Quality Assurance & Compliance
1 4 (8.33%) SLA
2 1 (2.08%) QA
2 1 (2.08%) Sarbanes-Oxley
2 1 (2.08%) Solvency II
System Software
1 3 (6.25%) Active Directory
2 1 (2.08%) Microsoft App-V
Systems Management
1 1 (2.08%) Norton AntiVirus
1 1 (2.08%) SCCM
Vendors
1 14 (29.17%) ServiceNow
2 7 (14.58%) Microsoft
3 3 (6.25%) Oracle
3 3 (6.25%) Remedy
4 2 (4.17%) Cisco
4 2 (4.17%) Dell
4 2 (4.17%) HP
4 2 (4.17%) Toshiba
5 1 (2.08%) Apple
5 1 (2.08%) Cloudera
5 1 (2.08%) Cognos
5 1 (2.08%) Informatica
5 1 (2.08%) Juniper
5 1 (2.08%) Kofax
5 1 (2.08%) LANDesk
5 1 (2.08%) SAP
5 1 (2.08%) SolarWinds
5 1 (2.08%) Splunk
5 1 (2.08%) Symantec
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