ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 2 September 2026, with comparisons to the same periods in the previous two years.

6 months to
2 Sep 2026
Same period 2025 Same period 2024
Rank 92 83 93
Rank change year-on-year -9 +10 +27
Contract jobs citing ITSM 48 38 35
As % of all contract jobs in the City of London 2.11% 2.13% 1.68%
As % of the Processes & Methodologies category 2.39% 2.26% 1.83%
Number of daily rates quoted 33 23 22
10th Percentile £269 £209 £262
25th Percentile £440 £288 £410
Median daily rate (50th Percentile) £538 £500 £495
Median % change year-on-year +7.50% +1.01% -8.33%
75th Percentile £644 £588 £564
90th Percentile £742 £695 £636
Central London median daily rate £545 £500 £493
% change year-on-year +9.00% +1.52% -5.74%
Number of hourly rates quoted 5 0 2
10th Percentile - - £16.25
25th Percentile £18.75 - £16.63
Median hourly rate £19.50 - £18.00
75th Percentile £22.50 - £19.13
90th Percentile £34.80 - £19.35
Central London median hourly rate £19.50 - £18.00

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 2,010 1,681 1,910
As % of all contract IT jobs advertised in the City of London 88.20% 94.23% 91.74%
Number of daily rates quoted 1,381 1,112 1,243
10th Percentile £380 £325 £377
25th Percentile £460 £419 £475
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -4.17%
75th Percentile £675 £675 £688
90th Percentile £775 £775 £788
Central London median daily rate £550 £550 £575
% change year-on-year - -4.35% -4.17%
Number of hourly rates quoted 23 22 16
10th Percentile - £17.35 £15.00
25th Percentile £17.60 £23.98 £19.79
Median hourly rate £21.00 £28.33 £26.63
Median % change year-on-year -25.86% +6.38% -3.18%
75th Percentile £32.05 £53.50 £82.19
90th Percentile £50.59 £63.75 £137.50
Central London median hourly rate £24.00 £29.07 £27.00
% change year-on-year -17.44% +7.67% -1.82%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 2 September 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing ITSM in the City of London over the 6 months to 2 September 2026.

Hourly rate histogram for ITSM in the City of London

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (8.33%) Microsoft Exchange
2 2 (4.17%) SharePoint
3 1 (2.08%) Confluence
Applications
1 1 (2.08%) Microsoft Excel
1 1 (2.08%) MS Visio
Business Applications
1 9 (18.75%) Remedy ITSM
2 1 (2.08%) Exchequer
Cloud Services
1 13 (27.08%) Azure
2 9 (18.75%) Microsoft 365
3 7 (14.58%) AWS
4 5 (10.42%) GCP
4 5 (10.42%) OneDrive
5 2 (4.17%) Azure DevOps
5 2 (4.17%) Entra ID
5 2 (4.17%) OpenShift
6 1 (2.08%) Power Platform
6 1 (2.08%) SaaS
Communications & Networking
1 7 (14.58%) DNS
2 5 (10.42%) TCP/IP
2 5 (10.42%) VPN
3 4 (8.33%) Firewall
4 2 (4.17%) DHCP
4 2 (4.17%) Value-Added Service
4 2 (4.17%) VLAN
5 1 (2.08%) HTTP
5 1 (2.08%) SNMP
5 1 (2.08%) WebEx
5 1 (2.08%) Wi-Fi
Database & Business Intelligence
1 5 (10.42%) SQL Server
2 1 (2.08%) Power BI
2 1 (2.08%) SQL Server Analysis Services
2 1 (2.08%) SQL Server Integration Services
2 1 (2.08%) SQL Server Reporting Services
Development Applications
1 11 (22.92%) JIRA
2 4 (8.33%) Jenkins
3 2 (4.17%) Artifactory
3 2 (4.17%) Bitbucket
3 2 (4.17%) Git
3 2 (4.17%) GitLab
General
1 18 (37.50%) Social Skills
2 15 (31.25%) Finance
3 6 (12.50%) Banking
3 6 (12.50%) Public Sector
4 5 (10.42%) Analytical Skills
4 5 (10.42%) Law
4 5 (10.42%) Telecoms
5 2 (4.17%) Documentation Skills
5 2 (4.17%) Influencing Skills
5 2 (4.17%) Military
6 1 (2.08%) Financial Institution
6 1 (2.08%) Organisational Skills
6 1 (2.08%) Retail
Job Titles
1 8 (16.67%) Support Engineer
2 5 (10.42%) Analyst
2 5 (10.42%) Developer
2 5 (10.42%) IT Support
2 5 (10.42%) ServiceNow Developer
3 3 (6.25%) Applications Engineer
3 3 (6.25%) Applications Support
3 3 (6.25%) Applications Support Engineer
3 3 (6.25%) Architect
4 2 (4.17%) Business Analyst
4 2 (4.17%) Change and Release Manager
4 2 (4.17%) Change Manager
4 2 (4.17%) Desktop Engineer
4 2 (4.17%) Desktop Support
4 2 (4.17%) Desktop Support Engineer
4 2 (4.17%) Help Desk Support
4 2 (4.17%) IT Support Engineer
4 2 (4.17%) Release Manager
4 2 (4.17%) Service Analyst
4 2 (4.17%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 7 (14.58%) REST
2 5 (10.42%) SOAP
3 2 (4.17%) .NET
3 2 (4.17%) OpenTelemetry
3 2 (4.17%) Terraform
3 2 (4.17%) XML
4 1 (2.08%) Ajax
4 1 (2.08%) CSS
4 1 (2.08%) HTML
4 1 (2.08%) JSON
4 1 (2.08%) OAuth
4 1 (2.08%) Web Services
Miscellaneous
1 10 (20.83%) CMDB
2 5 (10.42%) Onboarding
3 3 (6.25%) Video Conferencing
4 2 (4.17%) AI Agents
4 2 (4.17%) Data Centre
4 2 (4.17%) Management Information System
4 2 (4.17%) Self-Motivation
5 1 (2.08%) BYOD
5 1 (2.08%) Enterprise Storage
5 1 (2.08%) Foreign Exchange (FX)
5 1 (2.08%) Hybrid Cloud
5 1 (2.08%) Mobile App
5 1 (2.08%) Taxonomies
5 1 (2.08%) Virtual Team
5 1 (2.08%) Web Conferencing
Operating Systems
1 14 (29.17%) Windows
2 4 (8.33%) Linux
2 4 (8.33%) Windows Server
3 3 (6.25%) Mac OS
3 3 (6.25%) Windows 10
4 1 (2.08%) Apple iOS
4 1 (2.08%) VMS
Processes & Methodologies
1 19 (39.58%) Service Management
2 18 (37.50%) ITIL
3 14 (29.17%) Problem-Solving
4 10 (20.83%) Problem Management
5 9 (18.75%) Stakeholder Management
6 8 (16.67%) Customer Service
6 8 (16.67%) Service Delivery
7 7 (14.58%) Agile
7 7 (14.58%) Asset Management
7 7 (14.58%) Continuous Improvement
7 7 (14.58%) Incident Management
7 7 (14.58%) Stakeholder Engagement
8 6 (12.50%) Configuration Management
8 6 (12.50%) Root Cause Analysis
9 5 (10.42%) Change Control
9 5 (10.42%) DevOps
9 5 (10.42%) Migration
9 5 (10.42%) Observability
10 4 (8.33%) IT Asset Management
10 4 (8.33%) Mentoring
Programming Languages
1 9 (18.75%) PowerShell
2 7 (14.58%) Python
3 4 (8.33%) Bash
4 2 (4.17%) Java
4 2 (4.17%) SQL
5 1 (2.08%) JavaScript
Qualifications
1 14 (29.17%) Security Cleared
2 10 (20.83%) SC Cleared
3 3 (6.25%) ITIL Certification
4 2 (4.17%) BPSS Clearance
4 2 (4.17%) Degree
5 1 (2.08%) A+ Certification
5 1 (2.08%) CISM
5 1 (2.08%) CISSP
5 1 (2.08%) DV Cleared
5 1 (2.08%) PRINCE2 Practitioner
5 1 (2.08%) TOGAF Certification
Quality Assurance & Compliance
1 3 (6.25%) SLA
2 1 (2.08%) Cyber Essentials
2 1 (2.08%) Data Quality
2 1 (2.08%) GRC
2 1 (2.08%) ISO/IEC 19770
2 1 (2.08%) ISO/IEC 27001
2 1 (2.08%) NIST
System Software
1 4 (8.33%) Active Directory
2 3 (6.25%) VMware Infrastructure
3 2 (4.17%) Docker
4 1 (2.08%) Hyper-V
4 1 (2.08%) Virtual Machines
Systems Management
1 3 (6.25%) ITRS Geneos
1 3 (6.25%) Microsoft Intune
1 3 (6.25%) Single Sign-On
2 2 (4.17%) Ansible
2 2 (4.17%) Grafana
2 2 (4.17%) Kubernetes
2 2 (4.17%) PowerCLI
2 2 (4.17%) SCCM
3 1 (2.08%) SCOM
3 1 (2.08%) SCOrch
3 1 (2.08%) WSUS
Vendors
1 33 (68.75%) ServiceNow
2 18 (37.50%) Microsoft
3 9 (18.75%) Remedy
4 5 (10.42%) Dynatrace
5 3 (6.25%) Adobe
5 3 (6.25%) BMC
5 3 (6.25%) Cisco
5 3 (6.25%) Google
5 3 (6.25%) Okta
5 3 (6.25%) Oracle
5 3 (6.25%) VMware
6 2 (4.17%) Autodesk
6 2 (4.17%) Freshdesk
6 2 (4.17%) ION Trading
6 2 (4.17%) Nexthink
6 2 (4.17%) Samsung
6 2 (4.17%) Splunk
6 2 (4.17%) Symantec
7 1 (2.08%) Qualys
7 1 (2.08%) SolarWinds