The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
London / City of London
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 137 133 158
Rank change year-on-year -4 +25  
Contract jobs citing ITSM 27 30 43
As % of all contract IT jobs advertised in the City of London 0.82% 0.89% 0.75%
As % of the Processes & Methodologies category 0.93% 1.03% 0.92%
Number of daily rates quoted 19 26 27
Median daily rate £388 £456 £413
Median daily rate % change year-on-year -15.06% +10.60%  
90% offered a daily rate of more than £200 £306 £300
10% offered a daily rate of more than £550 £575 £500
UK excluding London median daily rate £400 £365 £387
% change year-on-year +9.73% -5.81%  
Number of hourly rates quoted 0 0 3
Median hourly rate - - £17.98
UK excluding London median hourly rate £17.50 £19.70 £12.50
% change year-on-year -11.16% +57.60%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
City of London
Contract job vacancies with a requirement for process and methodology skills 2912 2905 4654
As % of all contract IT job vacancies advertised in the City of London 88.14% 85.77% 81.11%
Number of daily rates quoted 2231 2377 3660
Median daily rate £500 £475 £465
Median daily rate % change year-on-year +5.26% +2.15%  
90% offered a daily rate of more than £350 £338 £325
10% offered a daily rate of more than £650 £625 £625
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 24 23 56
Median hourly rate £20.00 £19.00 £24.50
Median hourly rate % change year-on-year +5.26% -22.44%  
90% offered a hourly rate of more than £14.75 £12.50 £15.07
10% offered a hourly rate of more than £41.00 £35.20 £55.50
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

ITSM
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing ITSM as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the City of London

ITSM
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the City of London.

Contractor daily rate trend for ITSM in the City of London

ITSM
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing ITSM in the City of London over the 3 months to 27 June 2017.

Contractor daily rate histogram for ITSM in the City of London

ITSM
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the City of London.

Contractor hourly rate trend for ITSM in the City of London

For the 6 months to 27 June 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for ITSM.

1 29 (60.42%) ITIL
2 25 (52.08%) Service Management
3 15 (31.25%) Finance
4 14 (29.17%) JIRA
5 13 (27.08%) Service Delivery
6 12 (25.00%) SQL
6 12 (25.00%) Microsoft
7 11 (22.92%) Project Management
7 11 (22.92%) Windows
7 11 (22.92%) ServiceNow
8 10 (20.83%) Active Directory
9 9 (18.75%) Python
9 9 (18.75%) JavaScript
10 8 (16.67%) Oracle
10 8 (16.67%) Banking
10 8 (16.67%) jQuery
10 8 (16.67%) Confluence
11 7 (14.58%) Problem Management
11 7 (14.58%) Bitbucket
11 7 (14.58%) Investment Banking
11 7 (14.58%) Incident Management
11 7 (14.58%) Stakeholder Management
11 7 (14.58%) HTML
11 7 (14.58%) Microsoft Office
11 7 (14.58%) CSS
11 7 (14.58%) Microsoft Excel
12 6 (12.50%) Data Management
12 6 (12.50%) AngularJS
12 6 (12.50%) Fintech
12 6 (12.50%) Windows Server

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (16.67%) Confluence
2 3 (6.25%) MS Exchange
3 2 (4.17%) Exchange Server 2013
3 2 (4.17%) SharePoint
4 1 (2.08%) CMS
4 1 (2.08%) Exchange Server 2010
Applications
1 7 (14.58%) Microsoft Excel
1 7 (14.58%) Microsoft Office
2 3 (6.25%) Microsoft PowerPoint
3 2 (4.17%) MS Visio
Business Applications
1 3 (6.25%) Remedy ITSM
2 1 (2.08%) Oracle EBS
Cloud Services
1 3 (6.25%) Microsoft Azure
2 2 (4.17%) Azure Active Directory
2 2 (4.17%) G Suite
3 1 (2.08%) Office 365
Communications & Networking
1 3 (6.25%) BGP
1 3 (6.25%) EIGRP
1 3 (6.25%) Firewall
2 2 (4.17%) DMZ
2 2 (4.17%) NAS
2 2 (4.17%) SAN
2 2 (4.17%) Wireless
3 1 (2.08%) DNS
3 1 (2.08%) LDAP
3 1 (2.08%) Multicast
3 1 (2.08%) Remote Desktop
3 1 (2.08%) SSL
3 1 (2.08%) TCP/IP
Database & Business Intelligence
1 3 (6.25%) Oracle Reports
1 3 (6.25%) SQL Server
2 2 (4.17%) Power BI
Development Applications
1 14 (29.17%) JIRA
2 7 (14.58%) Bitbucket
3 2 (4.17%) TeamCity
General
1 15 (31.25%) Finance
2 8 (16.67%) Banking
3 7 (14.58%) Investment Banking
4 3 (6.25%) Financial Institution
4 3 (6.25%) Law
5 2 (4.17%) Legal
Job Titles
1 12 (25.00%) Analyst
2 7 (14.58%) Developer
3 5 (10.42%) Service Analyst
3 5 (10.42%) Service Manager
3 5 (10.42%) Services Delivery Manager
3 5 (10.42%) Web Developer
4 4 (8.33%) Python Developer
4 4 (8.33%) Python Web Developer
4 4 (8.33%) Service Desk Analyst
5 3 (6.25%) Consultant
5 3 (6.25%) Django Developer
5 3 (6.25%) Infrastructure Engineer
5 3 (6.25%) IT Analyst
5 3 (6.25%) Junior
5 3 (6.25%) Junior Consultant
5 3 (6.25%) Junior Services Delivery Manager
5 3 (6.25%) Problem Manager
5 3 (6.25%) Python/Django Developer
5 3 (6.25%) Services Delivery Consultant
5 3 (6.25%) Support Analyst
Libraries, Frameworks & Software Standards
1 8 (16.67%) jQuery
2 7 (14.58%) CSS
2 7 (14.58%) HTML
3 6 (12.50%) AngularJS
3 6 (12.50%) D3.js
3 6 (12.50%) Django
3 6 (12.50%) Highcharts JS
3 6 (12.50%) HTML5
4 4 (8.33%) Web Services
5 2 (4.17%) Flask
6 1 (2.08%) JDBC
6 1 (2.08%) ODBC
6 1 (2.08%) REST
6 1 (2.08%) SAML
Miscellaneous
1 6 (12.50%) Fintech
2 4 (8.33%) Smartphone
3 3 (6.25%) Hedge funds
3 3 (6.25%) NHS
3 3 (6.25%) Replication
4 2 (4.17%) Analytical Skills
4 2 (4.17%) Blackberry
4 2 (4.17%) Reinsurance
5 1 (2.08%) CMDB
5 1 (2.08%) Enterprise Software
5 1 (2.08%) iPad
5 1 (2.08%) Management Information System
5 1 (2.08%) RIA
Operating Systems
1 11 (22.92%) Windows
2 6 (12.50%) Windows Server
3 4 (8.33%) Unix
3 4 (8.33%) Windows Server 2008
4 3 (6.25%) Windows 10
5 2 (4.17%) Android
5 2 (4.17%) Apple iOS
5 2 (4.17%) Windows 7
5 2 (4.17%) Windows Server 2012
6 1 (2.08%) Linux
6 1 (2.08%) Windows 2000
6 1 (2.08%) Windows 8
6 1 (2.08%) Windows XP
Processes & Methodologies
1 29 (60.42%) ITIL
2 25 (52.08%) Service Management
3 13 (27.08%) Service Delivery
4 11 (22.92%) Project Management
5 7 (14.58%) Incident Management
5 7 (14.58%) Problem Management
5 7 (14.58%) Stakeholder Management
6 6 (12.50%) Data Management
7 5 (10.42%) Web Development
8 4 (8.33%) Agile Software Development
8 4 (8.33%) Change Management
8 4 (8.33%) ITIL V3
9 3 (6.25%) Time Management
9 3 (6.25%) User Stories
10 2 (4.17%) Customer Requirements
10 2 (4.17%) Hardware Maintenance
10 2 (4.17%) Kalman Filter
10 2 (4.17%) Low Latency
10 2 (4.17%) Performance Management
10 2 (4.17%) SDLC
Programming Languages
1 12 (25.00%) SQL
2 9 (18.75%) JavaScript
2 9 (18.75%) Python
3 6 (12.50%) PowerShell
4 3 (6.25%) C
4 3 (6.25%) VBScript
5 1 (2.08%) Java
5 1 (2.08%) Perl
5 1 (2.08%) PL/SQL
5 1 (2.08%) Shell Script
5 1 (2.08%) VBA
Qualifications
1 6 (12.50%) Security Cleared
2 4 (8.33%) ITIL Certification
2 4 (8.33%) SC Cleared
3 2 (4.17%) Degree
3 2 (4.17%) DV Cleared
4 1 (2.08%) CCNA
4 1 (2.08%) CCNP
4 1 (2.08%) Cisco Certification
4 1 (2.08%) ISEB
4 1 (2.08%) MCP
4 1 (2.08%) Microsoft Certification
4 1 (2.08%) PRINCE2 Certification
Quality Assurance & Compliance
1 4 (8.33%) SLA
2 2 (4.17%) GDPR
System Software
1 10 (20.83%) Active Directory
2 2 (4.17%) VMware Infrastructure
3 1 (2.08%) Hyper-V
3 1 (2.08%) Terminal Services
3 1 (2.08%) Virtual Machines
3 1 (2.08%) vSphere
Systems Management
1 5 (10.42%) SCCM
2 2 (4.17%) SCOM
Vendors
1 12 (25.00%) Microsoft
2 11 (22.92%) ServiceNow
3 8 (16.67%) Oracle
4 4 (8.33%) HP
5 3 (6.25%) Cisco
5 3 (6.25%) Dell
5 3 (6.25%) Remedy
5 3 (6.25%) Snow
6 2 (4.17%) Apple
6 2 (4.17%) Google
6 2 (4.17%) SolarWinds
6 2 (4.17%) Splunk
6 2 (4.17%) Toshiba
6 2 (4.17%) VMware
7 1 (2.08%) Avaya
7 1 (2.08%) BMC
7 1 (2.08%) Citrix
7 1 (2.08%) JDA
7 1 (2.08%) Juniper
7 1 (2.08%) Kofax
City of London
Interquest - IQ Tech
Rate: £425 - £450 per day
Posted: 6 days ago