ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 25 May 2026, with comparisons to the same periods in the previous two years.

6 months to
25 May 2026
Same period 2025 Same period 2024
Rank 107 70 100
Rank change year-on-year -37 +30 +9
Contract jobs citing ITSM 27 43 28
As % of all contract jobs in the City of London 1.16% 2.56% 1.29%
As % of the Processes & Methodologies category 1.37% 2.74% 1.43%
Number of daily rates quoted 19 31 18
10th Percentile £323 £263 £313
25th Percentile £405 £381 £497
Median daily rate (50th Percentile) £525 £489 £538
Median % change year-on-year +7.47% -9.12% +10.26%
75th Percentile £664 £588 £700
90th Percentile £784 £700 £775
Central London median daily rate £525 £492 £538
% change year-on-year +6.76% -8.51% +16.22%
Number of hourly rates quoted 6 0 1
10th Percentile - - -
25th Percentile £18.75 - £16.00
Median hourly rate £19.50 - £17.00
75th Percentile £20.25 - £18.00
90th Percentile £21.98 - -
Central London median hourly rate £19.50 - £17.00
% change year-on-year - - -19.05%

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,971 1,569 1,961
As % of all contract IT jobs advertised in the City of London 84.81% 93.50% 90.49%
Number of daily rates quoted 1,346 986 1,377
10th Percentile £361 £350 £354
25th Percentile £450 £456 £450
Median daily rate (50th Percentile) £550 £551 £563
Median % change year-on-year -0.18% -2.04% -6.25%
75th Percentile £675 £688 £688
90th Percentile £775 £775 £800
Central London median daily rate £550 £550 £550
% change year-on-year - - -8.33%
Number of hourly rates quoted 24 12 12
10th Percentile £17.69 £22.18 £19.95
25th Percentile £18.75 £24.43 £20.22
Median hourly rate £26.64 £29.58 £25.63
Median % change year-on-year -9.94% +15.41% -26.79%
75th Percentile £52.24 £45.00 £40.00
90th Percentile £59.72 £62.25 £41.65
Central London median hourly rate £26.11 £28.61 £27.81
% change year-on-year -8.74% +2.88% -20.54%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 25 May 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (3.70%) Microsoft Excel
Business Applications
1 7 (25.93%) Remedy ITSM
Cloud Services
1 5 (18.52%) AWS
2 4 (14.81%) Azure
2 4 (14.81%) OpenShift
3 3 (11.11%) Microsoft 365
4 2 (7.41%) Azure DevOps
5 1 (3.70%) Entra ID
5 1 (3.70%) GCP
5 1 (3.70%) OneDrive
5 1 (3.70%) Power Platform
5 1 (3.70%) Rubrik
5 1 (3.70%) SaaS
5 1 (3.70%) Salesforce Service Cloud
Communications & Networking
1 1 (3.70%) 802.11
1 1 (3.70%) BGP
1 1 (3.70%) Cisco ISE
1 1 (3.70%) Cisco Wireless
1 1 (3.70%) DHCP
1 1 (3.70%) DNS
1 1 (3.70%) EIGRP
1 1 (3.70%) HSRP
1 1 (3.70%) IPv4
1 1 (3.70%) IPv6
1 1 (3.70%) OSPF
1 1 (3.70%) TACACS
1 1 (3.70%) VLAN
1 1 (3.70%) VPN
1 1 (3.70%) VRRP
1 1 (3.70%) Wireless
Database & Business Intelligence
1 1 (3.70%) Metadata
1 1 (3.70%) Power BI
1 1 (3.70%) Relational Database
Development Applications
1 5 (18.52%) JIRA
2 2 (7.41%) Jenkins
3 1 (3.70%) GitLab
3 1 (3.70%) REST Assured
General
1 12 (44.44%) Social Skills
2 10 (37.04%) Finance
3 6 (22.22%) Analytical Skills
4 3 (11.11%) Public Sector
5 2 (7.41%) Banking
5 2 (7.41%) Financial Institution
6 1 (3.70%) Documentation Skills
6 1 (3.70%) Military
Job Titles
1 5 (18.52%) 1st/2nd Line Support
1 5 (18.52%) 2nd Line Support
1 5 (18.52%) IT Support
2 3 (11.11%) Analyst
2 3 (11.11%) Architect
3 2 (7.41%) Business Process Analyst
3 2 (7.41%) Change Manager
3 2 (7.41%) Developer
3 2 (7.41%) Incident Manager
3 2 (7.41%) Lead
3 2 (7.41%) Network Architect
3 2 (7.41%) Process Analyst
3 2 (7.41%) ServiceNow Developer
3 2 (7.41%) SIAM Manager
4 1 (3.70%) Business Manager
4 1 (3.70%) Business Process Consultant
4 1 (3.70%) Head of Technology
4 1 (3.70%) Release Manager
4 1 (3.70%) Service Manager
4 1 (3.70%) ServiceNow Architect
Libraries, Frameworks & Software Standards
1 3 (11.11%) REST
1 3 (11.11%) SOAP
2 1 (3.70%) 802.1X
2 1 (3.70%) CSS
2 1 (3.70%) HTML
2 1 (3.70%) XML
Miscellaneous
1 6 (22.22%) CMDB
1 6 (22.22%) Onboarding
2 2 (7.41%) BYOD
2 2 (7.41%) Self-Motivation
3 1 (3.70%) Foreign Exchange (FX)
3 1 (3.70%) Product Ownership
3 1 (3.70%) Virtual Team
Operating Systems
1 3 (11.11%) Windows
2 1 (3.70%) Mac OS
Processes & Methodologies
1 14 (51.85%) ITIL
2 10 (37.04%) Continuous Improvement
3 9 (33.33%) Stakeholder Management
4 7 (25.93%) Problem Management
5 6 (22.22%) Customer Service
6 5 (18.52%) Agile
6 5 (18.52%) Problem-Solving
6 5 (18.52%) Runbook
7 4 (14.81%) Change Management
7 4 (14.81%) Compliance Audit
7 4 (14.81%) Customer Experience
7 4 (14.81%) SIAM
7 4 (14.81%) Stakeholder Engagement
7 4 (14.81%) Supplier Management
7 4 (14.81%) Trend Analysis
8 3 (11.11%) Business Continuity
8 3 (11.11%) Decision-Making
8 3 (11.11%) Mentoring
8 3 (11.11%) Release Management
8 3 (11.11%) Service Delivery
Programming Languages
1 2 (7.41%) JavaScript
2 1 (3.70%) SOQL
2 1 (3.70%) SQL
Qualifications
1 5 (18.52%) Security Cleared
2 2 (7.41%) DV Cleared
2 2 (7.41%) SC Cleared
3 1 (3.70%) BPSS Clearance
3 1 (3.70%) ITIL Certification
Quality Assurance & Compliance
1 5 (18.52%) SLA
2 2 (7.41%) GDPR
2 2 (7.41%) PCI DSS
2 2 (7.41%) Sarbanes-Oxley
3 1 (3.70%) Cyber Essentials
3 1 (3.70%) Data Quality
3 1 (3.70%) NIST
3 1 (3.70%) QA
System Software
1 1 (3.70%) Active Directory
Systems Management
1 1 (3.70%) Ansible
1 1 (3.70%) Microsoft Intune
1 1 (3.70%) SCCM
1 1 (3.70%) Terraform
Vendors
1 23 (85.19%) ServiceNow
2 7 (25.93%) Remedy
3 4 (14.81%) Microsoft
4 2 (7.41%) BMC
4 2 (7.41%) Freshdesk
4 2 (7.41%) IBM
5 1 (3.70%) Cisco
5 1 (3.70%) Citrix
5 1 (3.70%) Dynatrace
5 1 (3.70%) LogicMonitor
5 1 (3.70%) Palo Alto
5 1 (3.70%) Salesforce
5 1 (3.70%) Splunk
5 1 (3.70%) VMware
5 1 (3.70%) Zerto