Period
to 9 December 2019

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 9 December 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
Central London > City of London
6 months to
9 Dec 2019
Same period 2018 Same period 2017
Rank 150 184 210
Rank change year-on-year +34 +26 -33
Contract jobs citing ITSM 68 78 46
As % of all contract IT jobs advertised in the City of London 1.20% 1.10% 0.64%
As % of the Processes & Methodologies category 1.34% 1.25% 0.72%
Number of daily rates quoted 42 59 31
City of London median daily rate £450 £410 £475
Median daily rate % change year-on-year +9.76% -13.68% +31.03%
10th Percentile £210 £123 £228
90th Percentile £575 £589 £563
Central London median daily rate £488 £550 £475
% change year-on-year -11.36% +15.79% +31.03%
Number of hourly rates quoted 9 2 0
City of London median hourly rate £16.50 £22.60 -
Median hourly rate % change year-on-year -26.99% - -
Central London median hourly rate £16.50 £22.60 -
% change year-on-year -26.99% - -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 5,069 6,220 6,428
As % of all contract IT jobs advertised in the City of London 89.31% 87.72% 89.97%
Number of daily rates quoted 3,940 4,924 5,126
City of London median daily rate £525 £510 £505
Median daily rate % change year-on-year +2.94% +0.99% +6.32%
10th Percentile £325 £325 £325
90th Percentile £688 £675 £688
Central London median daily rate £513 £500 £500
% change year-on-year +2.50% - +5.26%
Number of hourly rates quoted 54 89 59
City of London median hourly rate £20.42 £18.70 £18.70
Median hourly rate % change year-on-year +9.17% - -6.50%
10th Percentile £12.04 £13.25 £13.00
90th Percentile £51.95 £33.40 £31.10
Central London median hourly rate £21.00 £19.00 £20.00
% change year-on-year +10.53% -5.00% +5.26%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the City of London.

Contractor daily rate trend for ITSM in the City of London

ITSM
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing ITSM in the City of London over the 6 months to 9 December 2019.

Contractor daily rate histogram for ITSM in the City of London

ITSM
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the City of London.

Contractor hourly rate trend for ITSM in the City of London

ITSM
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the City of London region over the 6 months to 9 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 3 £263 -
Moorgate - 1 - -
ITSM
Central London

For the 6 months to 9 December 2019, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for ITSM.

1 41 (60.29%) ITIL
2 32 (47.06%) Windows
3 30 (44.12%) Service Management
4 22 (32.35%) Microsoft
5 20 (29.41%) Windows 10
6 19 (27.94%) Service Delivery
7 18 (26.47%) Finance
8 17 (25.00%) PowerShell
9 16 (23.53%) Active Directory
10 15 (22.06%) ServiceNow
11 13 (19.12%) SLA
12 12 (17.65%) Windows 7
13 11 (16.18%) ITIL V3
13 11 (16.18%) Incident Management
14 10 (14.71%) SCCM
14 10 (14.71%) Banking
15 9 (13.24%) VMware
15 9 (13.24%) HP
15 9 (13.24%) Cisco
15 9 (13.24%) Microsoft Office
15 9 (13.24%) Problem Management
15 9 (13.24%) Agile Software Development
15 9 (13.24%) Root Cause Analysis
16 8 (11.76%) Analytical Skills
16 8 (11.76%) Workflow
17 7 (10.29%) Linux
17 7 (10.29%) Citrix
17 7 (10.29%) VMware Infrastructure
18 6 (8.82%) Knowledge Management
18 6 (8.82%) Service Design

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (4.41%) Confluence
1 3 (4.41%) MS Exchange
2 2 (2.94%) Exchange Server 2007
2 2 (2.94%) SharePoint
3 1 (1.47%) CMS
3 1 (1.47%) IIS
3 1 (1.47%) SAS
Applications
1 9 (13.24%) Microsoft Office
2 2 (2.94%) Microsoft Excel
Business Applications
1 3 (4.41%) Remedy ITSM
Cloud Services
1 4 (5.88%) Office 365
2 3 (4.41%) Azure
2 3 (4.41%) PaaS
3 2 (2.94%) AWS
3 2 (2.94%) Azure Active Directory
3 2 (2.94%) IaaS
4 1 (1.47%) SaaS
Communications & Networking
1 6 (8.82%) DNS
2 4 (5.88%) DHCP
2 4 (5.88%) Firewall
3 3 (4.41%) Remote Desktop
4 2 (2.94%) Cisco ASA
4 2 (2.94%) Internet
4 2 (2.94%) LAN
4 2 (2.94%) Network Security
4 2 (2.94%) TCP/IP
4 2 (2.94%) VPN
4 2 (2.94%) WAN
5 1 (1.47%) Cisco Nexus
5 1 (1.47%) HTTP
5 1 (1.47%) NAS
5 1 (1.47%) SAN
5 1 (1.47%) Skype
5 1 (1.47%) WebEx
Development Applications
1 4 (5.88%) InstallShield
1 4 (5.88%) MSI
1 4 (5.88%) WinDbg
2 3 (4.41%) JIRA
General
1 18 (26.47%) Finance
2 10 (14.71%) Banking
3 4 (5.88%) Financial Institution
4 3 (4.41%) Law
5 2 (2.94%) Billing
5 2 (2.94%) Housing Association
5 2 (2.94%) Public Sector
6 1 (1.47%) Back Office
6 1 (1.47%) Investment Banking
6 1 (1.47%) Legal
Job Titles
1 12 (17.65%) Analyst
2 8 (11.76%) Desktop Support
3 7 (10.29%) Desktop Engineer
3 7 (10.29%) Service Analyst
3 7 (10.29%) Service Manager
4 6 (8.82%) Architect
4 6 (8.82%) Support Engineer
5 5 (7.35%) Desktop Support Engineer
5 5 (7.35%) Support Analyst
6 4 (5.88%) Developer
6 4 (5.88%) DevOps Manager
6 4 (5.88%) IT Analyst
6 4 (5.88%) IT Support
6 4 (5.88%) IT Support Analyst
6 4 (5.88%) ServiceNow Developer
7 3 (4.41%) Consultant
7 3 (4.41%) IT Manager
8 2 (2.94%) Coordinator
8 2 (2.94%) Infrastructure Engineer
8 2 (2.94%) Programme Manager
Libraries, Frameworks & Software Standards
1 4 (5.88%) Ajax
1 4 (5.88%) CSS
1 4 (5.88%) HTML
1 4 (5.88%) REST
1 4 (5.88%) SOAP
1 4 (5.88%) Web Services
1 4 (5.88%) XML
2 3 (4.41%) AngularJS
3 2 (2.94%) Twitter Bootstrap
4 1 (1.47%) RESTful
Miscellaneous
1 8 (11.76%) Analytical Skills
2 6 (8.82%) Blackberry
3 5 (7.35%) Data Centre
4 4 (5.88%) Handset
5 3 (4.41%) CMDB
5 3 (4.41%) Public Cloud
6 2 (2.94%) Hybrid Cloud
6 2 (2.94%) Management Information System
6 2 (2.94%) Self-Motivation
6 2 (2.94%) Taxonomies
7 1 (1.47%) Analytical Mindset
7 1 (1.47%) Fat Client
7 1 (1.47%) Fixed Income
7 1 (1.47%) Smartphone
7 1 (1.47%) Thin Client
7 1 (1.47%) Virtual Team
Operating Systems
1 32 (47.06%) Windows
2 20 (29.41%) Windows 10
3 12 (17.65%) Windows 7
4 7 (10.29%) Linux
5 6 (8.82%) Unix
6 4 (5.88%) Mac OS
7 2 (2.94%) Check Point GAiA
8 1 (1.47%) CentOS
8 1 (1.47%) Mac OS X
8 1 (1.47%) Windows Server
8 1 (1.47%) Windows Server 2012
Processes & Methodologies
1 41 (60.29%) ITIL
2 30 (44.12%) Service Management
3 19 (27.94%) Service Delivery
4 11 (16.18%) Incident Management
4 11 (16.18%) ITIL V3
5 9 (13.24%) Agile Software Development
5 9 (13.24%) Problem Management
5 9 (13.24%) Root Cause Analysis
6 8 (11.76%) Workflow
7 6 (8.82%) Configuration Management
7 6 (8.82%) Infrastructure Engineering
7 6 (8.82%) Knowledge Management
7 6 (8.82%) Migration
7 6 (8.82%) Service Design
8 5 (7.35%) Stakeholder Management
9 4 (5.88%) Application Packaging
9 4 (5.88%) Change Management
9 4 (5.88%) Data Security
9 4 (5.88%) E-Discovery
9 4 (5.88%) Performance Management
Programming Languages
1 17 (25.00%) PowerShell
2 6 (8.82%) SQL
3 5 (7.35%) JavaScript
3 5 (7.35%) Python
4 4 (5.88%) Perl
4 4 (5.88%) VBScript
5 1 (1.47%) Bash Shell
5 1 (1.47%) Java
5 1 (1.47%) Ruby
5 1 (1.47%) VB
Qualifications
1 4 (5.88%) ITIL Foundation Certificate
1 4 (5.88%) PRINCE2 Certification
1 4 (5.88%) Security Cleared
2 3 (4.41%) Microsoft Certification
3 2 (2.94%) CCNA
3 2 (2.94%) Check Point Certification
3 2 (2.94%) Cisco Certification
3 2 (2.94%) MCSE
3 2 (2.94%) SC Cleared
4 1 (1.47%) Degree
4 1 (1.47%) MCP
Quality Assurance & Compliance
1 13 (19.12%) SLA
2 1 (1.47%) Data Quality
2 1 (1.47%) NIST
2 1 (1.47%) PMO
2 1 (1.47%) QA
System Software
1 16 (23.53%) Active Directory
2 7 (10.29%) VMware Infrastructure
3 4 (5.88%) DFS Replication
3 4 (5.88%) Microsoft App-V
3 4 (5.88%) Xen
3 4 (5.88%) XenApp
3 4 (5.88%) XenDesktop
4 2 (2.94%) VMware Workstation
Systems Management
1 10 (14.71%) SCCM
2 4 (5.88%) Jamf Pro
2 4 (5.88%) Perfmon
2 4 (5.88%) SCOM
2 4 (5.88%) WSUS
2 4 (5.88%) XenMobile
3 3 (4.41%) Microsoft Intune
4 2 (2.94%) Check_MK
4 2 (2.94%) Cisco CUCM
4 2 (2.94%) Nagios
5 1 (1.47%) Control-M
5 1 (1.47%) FortiGate
5 1 (1.47%) PowerCLI
Vendors
1 22 (32.35%) Microsoft
2 15 (22.06%) ServiceNow
3 9 (13.24%) Cisco
3 9 (13.24%) HP
3 9 (13.24%) VMware
4 7 (10.29%) Citrix
5 4 (5.88%) Ivanti
5 4 (5.88%) Lumension
5 4 (5.88%) McAfee
6 3 (4.41%) AppDynamics
6 3 (4.41%) New Relic
6 3 (4.41%) Polycom
6 3 (4.41%) Remedy
6 3 (4.41%) Splunk
7 2 (2.94%) Apple
7 2 (2.94%) CheckPoint
7 2 (2.94%) CommVault
7 2 (2.94%) Dell
7 2 (2.94%) Oracle
7 2 (2.94%) Reuters