Period
to 20 November 2017

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

IT Service Management (ITSM)
Central London > City of London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 201 175 201
Rank change year-on-year -26 +26 +26
Contract jobs citing ITSM 45 73 71
As % of all contract IT jobs advertised in the City of London 0.63% 1.11% 0.78%
As % of the Processes & Methodologies category 0.72% 1.27% 0.92%
Number of daily rates quoted 30 58 42
City of London median daily rate £458 £370 £383
Median daily rate % change year-on-year +23.65% -3.27% -4.38%
10th Percentile £225 £206 £225
90th Percentile £575 £588 £597
Central London median daily rate £440 £400 £438
% change year-on-year +10.00% -8.57% +14.38%
Number of hourly rates quoted 0 1 4
City of London median hourly rate - £17.00 £22.99
Median hourly rate % change year-on-year - -26.05% +48.32%
Central London median hourly rate - £17.00 £21.98
% change year-on-year - -22.64% +41.77%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6257 5765 7677
As % of all contract IT jobs advertised in the City of London 88.28% 87.41% 83.98%
Number of daily rates quoted 4969 4616 6106
City of London median daily rate £513 £475 £465
Median daily rate % change year-on-year +7.89% +2.15% +3.33%
10th Percentile £325 £313 £288
90th Percentile £688 £664 £650
Central London median daily rate £500 £475 £455
% change year-on-year +5.26% +4.40% +1.11%
Number of hourly rates quoted 59 53 74
City of London median hourly rate £20.00 £20.00 £21.13
Median hourly rate % change year-on-year - -5.33% +11.18%
10th Percentile £13.34 £13.75 £10.91
90th Percentile £30.90 £54.03 £45.15
Central London median hourly rate £20.25 £19.46 £21.00
% change year-on-year +4.06% -7.33% +16.73%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing ITSM in the City of London.

Contractor daily rate trend for ITSM in the City of London

ITSM
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing ITSM in the City of London over the 6 months to 20 November 2017.

Contractor daily rate histogram for ITSM in the City of London

ITSM
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing ITSM in the City of London.

Contractor hourly rate trend for ITSM in the City of London

For the 6 months to 20 November 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for ITSM.

1 35 (77.78%) ITIL
2 25 (55.56%) Service Management
3 18 (40.00%) ServiceNow
4 15 (33.33%) Finance
5 12 (26.67%) Windows
6 11 (24.44%) Microsoft
7 10 (22.22%) Active Directory
7 10 (22.22%) JavaScript
8 9 (20.00%) Web Services
9 8 (17.78%) Agile Software Development
9 8 (17.78%) Security Cleared
10 7 (15.56%) Microsoft Azure
10 7 (15.56%) Windows Server
10 7 (15.56%) Change Management
10 7 (15.56%) Microsoft Office
10 7 (15.56%) MS Exchange
11 6 (13.33%) SOAP
11 6 (13.33%) Service Delivery
11 6 (13.33%) Scrum
11 6 (13.33%) VMware
11 6 (13.33%) SaaS
11 6 (13.33%) REST
12 5 (11.11%) ITIL V3
12 5 (11.11%) Windows 7
12 5 (11.11%) Windows 10
12 5 (11.11%) Remedy ITSM
12 5 (11.11%) SQL
12 5 (11.11%) Python
12 5 (11.11%) Remedy
12 5 (11.11%) Project Management

ITSM
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (15.56%) MS Exchange
2 3 (6.67%) SharePoint
3 2 (4.44%) Exchange Server 2013
3 2 (4.44%) Skype for Business
3 2 (4.44%) WebLogic
4 1 (2.22%) CMS
4 1 (2.22%) Confluence
4 1 (2.22%) IIS
Applications
1 7 (15.56%) Microsoft Office
Business Applications
1 5 (11.11%) Remedy ITSM
Cloud Services
1 7 (15.56%) Microsoft Azure
2 6 (13.33%) SaaS
3 2 (4.44%) Amazon AWS
3 2 (4.44%) Azure Active Directory
3 2 (4.44%) Office 365
Communications & Networking
1 4 (8.89%) VPN
2 3 (6.67%) SAN
3 2 (4.44%) 4G
3 2 (4.44%) Broadband
3 2 (4.44%) DMZ
3 2 (4.44%) Firewall
3 2 (4.44%) NAS
3 2 (4.44%) Skype
3 2 (4.44%) Wi-Fi
3 2 (4.44%) Wireless
4 1 (2.22%) DHCP
4 1 (2.22%) DNS
4 1 (2.22%) IPv4
4 1 (2.22%) NetScaler
4 1 (2.22%) TCP/IP
Database & Business Intelligence
1 4 (8.89%) SQL Server
2 3 (6.67%) Relational Database
3 1 (2.22%) SQL Server 2005
Development Applications
1 3 (6.67%) Atlassian Bamboo
1 3 (6.67%) PyCharm
2 2 (4.44%) JIRA
3 1 (2.22%) Bitbucket
General
1 15 (33.33%) Finance
2 3 (6.67%) Banking
3 2 (4.44%) Back Office
3 2 (4.44%) Front Office
4 1 (2.22%) Law
4 1 (2.22%) Legal
Job Titles
1 13 (28.89%) Analyst
2 8 (17.78%) Developer
3 5 (11.11%) ServiceNow Developer
4 4 (8.89%) Infrastructure Engineer
4 4 (8.89%) Service Analyst
4 4 (8.89%) Service Desk Analyst
4 4 (8.89%) Support Engineer
4 4 (8.89%) Technical Analyst
5 3 (6.67%) 2nd Line Desktop Support
5 3 (6.67%) 2nd Line Engineer
5 3 (6.67%) 2nd Line Support
5 3 (6.67%) 2nd Line Support Engineer
5 3 (6.67%) Administrator
5 3 (6.67%) Consultant
5 3 (6.67%) Desktop Engineer
5 3 (6.67%) Desktop Support
5 3 (6.67%) Desktop Support Engineer
5 3 (6.67%) Python Developer
5 3 (6.67%) Service Manager
5 3 (6.67%) Support Analyst
Libraries, Frameworks & Software Standards
1 9 (20.00%) Web Services
2 6 (13.33%) REST
2 6 (13.33%) SOAP
3 3 (6.67%) Ajax
3 3 (6.67%) AngularJS
3 3 (6.67%) CSS
3 3 (6.67%) Flask
3 3 (6.67%) HTML
3 3 (6.67%) jQuery
3 3 (6.67%) JSON
3 3 (6.67%) XHTML
3 3 (6.67%) XML
3 3 (6.67%) XML Schema
3 3 (6.67%) XSL
4 2 (4.44%) Middleware
5 1 (2.22%) .NET
Miscellaneous
1 4 (8.89%) CMDB
2 3 (6.67%) Analytical Skills
2 3 (6.67%) Computer Science
2 3 (6.67%) Data Centre
2 3 (6.67%) Management Information System
2 3 (6.67%) User Experience
3 2 (4.44%) Reinsurance
4 1 (2.22%) Data Structures
4 1 (2.22%) iPad
4 1 (2.22%) Private Cloud
4 1 (2.22%) RIA
Operating Systems
1 12 (26.67%) Windows
2 7 (15.56%) Windows Server
3 5 (11.11%) Windows 10
3 5 (11.11%) Windows 7
4 3 (6.67%) Unix
4 3 (6.67%) Windows 8
4 3 (6.67%) Windows Mobile
5 2 (4.44%) AIX
5 2 (4.44%) Linux
5 2 (4.44%) Windows Server 2008
6 1 (2.22%) Windows Server 2012
Processes & Methodologies
1 35 (77.78%) ITIL
2 25 (55.56%) Service Management
3 8 (17.78%) Agile Software Development
4 7 (15.56%) Change Management
5 6 (13.33%) Scrum
5 6 (13.33%) Service Delivery
6 5 (11.11%) ITIL V3
6 5 (11.11%) Project Management
7 4 (8.89%) Incident Management
7 4 (8.89%) Performance Management
7 4 (8.89%) SDLC
8 3 (6.67%) Capital Modelling
8 3 (6.67%) Configuration Management
8 3 (6.67%) Continuous Integration
8 3 (6.67%) Kanban
8 3 (6.67%) Mathematics
8 3 (6.67%) Problem Management
8 3 (6.67%) Statistics
8 3 (6.67%) Web Development
8 3 (6.67%) Workflow
Programming Languages
1 10 (22.22%) JavaScript
2 5 (11.11%) Python
2 5 (11.11%) SQL
3 4 (8.89%) PowerShell
4 2 (4.44%) Korn
4 2 (4.44%) Perl
4 2 (4.44%) VBScript
5 1 (2.22%) PL/SQL
5 1 (2.22%) Shell Script
5 1 (2.22%) VB
Qualifications
1 8 (17.78%) Security Cleared
2 4 (8.89%) Degree
2 4 (8.89%) ITIL Certification
2 4 (8.89%) SC Cleared
3 3 (6.67%) DV Cleared
4 1 (2.22%) Citrix Certification
4 1 (2.22%) ISEB
4 1 (2.22%) MCSA
4 1 (2.22%) MCSE
4 1 (2.22%) Microsoft Certification
Quality Assurance & Compliance
1 2 (4.44%) COBIT
1 2 (4.44%) GDPR
1 2 (4.44%) Solvency II
System Software
1 10 (22.22%) Active Directory
2 4 (8.89%) VMware Infrastructure
3 2 (4.44%) KVM
3 2 (4.44%) RHEV
4 1 (2.22%) Hyper-V
4 1 (2.22%) Microsoft App-V
4 1 (2.22%) Virtual Desktop
4 1 (2.22%) XenDesktop
Systems Management
1 3 (6.67%) BMC PATROL
1 3 (6.67%) SCOM
2 2 (4.44%) SCCM
2 2 (4.44%) SCOrch
2 2 (4.44%) Tivoli Storage Manager
3 1 (2.22%) vRealize
Vendors
1 18 (40.00%) ServiceNow
2 11 (24.44%) Microsoft
3 6 (13.33%) VMware
4 5 (11.11%) BMC
4 5 (11.11%) Citrix
4 5 (11.11%) Remedy
5 4 (8.89%) F5
6 3 (6.67%) Bloomberg
6 3 (6.67%) Cisco
6 3 (6.67%) HP
6 3 (6.67%) Reuters
7 2 (4.44%) Sage
8 1 (2.22%) Blue Coat
8 1 (2.22%) Brocade
8 1 (2.22%) BT
8 1 (2.22%) EMC
8 1 (2.22%) IBM
8 1 (2.22%) JDA
8 1 (2.22%) NetApp
8 1 (2.22%) Oracle