ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 23 January 2026, with comparisons to the same periods in the previous two years.

6 months to
23 Jan 2026
Same period 2025 Same period 2024
Rank 86 66 104
Rank change year-on-year -20 +38 +18
Contract jobs citing ITSM 34 52 32
As % of all contract jobs in the City of London 1.81% 2.76% 1.32%
As % of the Processes & Methodologies category 2.03% 3.00% 1.47%
Number of daily rates quoted 30 33 23
10th Percentile £200 £283 £323
25th Percentile £321 £400 £401
Median daily rate (50th Percentile) £500 £488 £530
Median % change year-on-year +2.56% -8.02% +17.78%
75th Percentile £547 £588 £610
90th Percentile £765 £718 £706
Central London median daily rate £475 £477 £515
% change year-on-year -0.42% -7.38% +14.44%
Number of hourly rates quoted 1 0 0
10th Percentile - - -
25th Percentile £20.82 - -
Median hourly rate £22.27 - -
75th Percentile £23.71 - -
90th Percentile - - -
Central London median hourly rate £22.27 - -

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,673 1,734 2,179
As % of all contract IT jobs advertised in the City of London 89.27% 91.99% 89.63%
Number of daily rates quoted 1,181 1,060 1,559
10th Percentile £350 £375 £363
25th Percentile £425 £463 £463
Median daily rate (50th Percentile) £525 £575 £575
Median % change year-on-year -8.70% - -3.36%
75th Percentile £675 £688 £688
90th Percentile £775 £790 £800
Central London median daily rate £540 £575 £569
% change year-on-year -6.09% +1.05% -3.15%
Number of hourly rates quoted 17 9 12
10th Percentile £20.02 £13.45 £17.00
25th Percentile £20.82 £22.00 £18.45
Median hourly rate £28.00 £32.50 £26.25
Median % change year-on-year -13.85% +23.81% -25.00%
75th Percentile £42.65 £43.75 £47.63
90th Percentile £49.36 £112.00 £71.40
Central London median hourly rate £26.11 £35.00 £27.81
% change year-on-year -25.40% +25.85% -17.60%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 23 January 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (11.76%) Microsoft Exchange
1 4 (11.76%) SharePoint
2 1 (2.94%) Confluence
Applications
1 1 (2.94%) Microsoft Excel
1 1 (2.94%) Microsoft PowerPoint
Business Applications
1 6 (17.65%) Remedy ITSM
Cloud Services
1 13 (38.24%) Azure
2 12 (35.29%) Microsoft 365
3 7 (20.59%) AWS
4 6 (17.65%) Entra ID
5 4 (11.76%) Azure DevOps
5 4 (11.76%) OpenShift
6 2 (5.88%) OneDrive
7 1 (2.94%) Amazon ELB
7 1 (2.94%) GCP
7 1 (2.94%) Power Automate
7 1 (2.94%) Rubrik
Communications & Networking
1 5 (14.71%) VPN
2 3 (8.82%) Firewall
3 2 (5.88%) DHCP
3 2 (5.88%) DNS
4 1 (2.94%) Cisco Firepower
4 1 (2.94%) Cisco IOS
4 1 (2.94%) Cisco ISE
4 1 (2.94%) Cisco Wireless
4 1 (2.94%) IP Telephony
4 1 (2.94%) IPv4
4 1 (2.94%) IPv6
4 1 (2.94%) Junos
4 1 (2.94%) LAN
4 1 (2.94%) NetScaler
4 1 (2.94%) NX-OS
4 1 (2.94%) SSL
4 1 (2.94%) WAN
4 1 (2.94%) Wi-Fi
4 1 (2.94%) Wireless
Database & Business Intelligence
1 1 (2.94%) Metadata
1 1 (2.94%) Relational Database
Development Applications
1 5 (14.71%) JIRA
2 2 (5.88%) Jenkins
3 1 (2.94%) GitLab
3 1 (2.94%) REST Assured
General
1 15 (44.12%) Social Skills
2 7 (20.59%) Finance
3 4 (11.76%) Analytical Skills
4 2 (5.88%) Automotive
4 2 (5.88%) Banking
4 2 (5.88%) Public Sector
5 1 (2.94%) Back Office
5 1 (2.94%) Documentation Skills
5 1 (2.94%) Financial Institution
5 1 (2.94%) Influencing Skills
5 1 (2.94%) Presentation Skills
Job Titles
1 6 (17.65%) Developer
1 6 (17.65%) ServiceNow Developer
2 4 (11.76%) Architect
3 3 (8.82%) 3rd Line Engineer
3 3 (8.82%) Analyst
3 3 (8.82%) IT Engineer
3 3 (8.82%) Senior
4 2 (5.88%) 2nd Line Support
4 2 (5.88%) IT Analyst
4 2 (5.88%) IT Support
4 2 (5.88%) Lead
4 2 (5.88%) Network Architect
4 2 (5.88%) Service Desk Engineer
4 2 (5.88%) ServiceNow Architect
4 2 (5.88%) SIAM Manager
4 2 (5.88%) Support Analyst
4 2 (5.88%) Support Engineer
5 1 (2.94%) Business Manager
5 1 (2.94%) IT Director
5 1 (2.94%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 6 (17.65%) REST
1 6 (17.65%) SOAP
2 2 (5.88%) HTML
3 1 (2.94%) AngularJS
3 1 (2.94%) Apache Camel
3 1 (2.94%) CSS
3 1 (2.94%) HTML5
3 1 (2.94%) JDBC
3 1 (2.94%) jQuery
3 1 (2.94%) JSON
3 1 (2.94%) LDAP
3 1 (2.94%) ODBC
3 1 (2.94%) RabbitMQ
3 1 (2.94%) SAML
3 1 (2.94%) Web Services
3 1 (2.94%) XML
Miscellaneous
1 6 (17.65%) CMDB
2 5 (14.71%) Onboarding
3 2 (5.88%) Video Conferencing
4 1 (2.94%) BYOD
4 1 (2.94%) Enterprise Software
4 1 (2.94%) Greenfield Project
4 1 (2.94%) Management Information System
4 1 (2.94%) Self-Motivation
4 1 (2.94%) Smartphone
4 1 (2.94%) Virtual Team
Operating Systems
1 8 (23.53%) Windows
2 4 (11.76%) Windows 10
3 2 (5.88%) Mac OS X
4 1 (2.94%) Android
4 1 (2.94%) Apple iOS
4 1 (2.94%) Mac OS
Processes & Methodologies
1 17 (50.00%) ITIL
2 10 (29.41%) Continuous Improvement
3 9 (26.47%) Agile
3 9 (26.47%) Service Management
4 8 (23.53%) Stakeholder Management
5 7 (20.59%) Problem-Solving
5 7 (20.59%) Service Delivery
5 7 (20.59%) Stakeholder Engagement
6 5 (14.71%) Customer Experience
6 5 (14.71%) Customer Service
6 5 (14.71%) DevOps
6 5 (14.71%) Runbook
7 4 (11.76%) Change Management
7 4 (11.76%) Compliance Audit
7 4 (11.76%) Root Cause Analysis
7 4 (11.76%) Scrum
7 4 (11.76%) SIAM
7 4 (11.76%) Supplier Management
7 4 (11.76%) Trend Analysis
8 3 (8.82%) Strategic Planning
Programming Languages
1 6 (17.65%) JavaScript
2 5 (14.71%) PowerShell
3 1 (2.94%) Perl
3 1 (2.94%) Python
3 1 (2.94%) SQL
Qualifications
1 5 (14.71%) Security Cleared
2 3 (8.82%) SC Cleared
3 2 (5.88%) ITIL Foundation Certificate
4 1 (2.94%) A+ Certification
4 1 (2.94%) BPSS Clearance
4 1 (2.94%) DV Cleared
Quality Assurance & Compliance
1 4 (11.76%) GDPR
1 4 (11.76%) SLA
2 3 (8.82%) ISO/IEC 27001
3 2 (5.88%) Cyber Essentials
3 2 (5.88%) PCI DSS
3 2 (5.88%) QA
3 2 (5.88%) Sarbanes-Oxley
4 1 (2.94%) Data Quality
4 1 (2.94%) ISO 9001
4 1 (2.94%) ISO/IEC 20000
4 1 (2.94%) NIST
System Software
1 9 (26.47%) Active Directory
2 2 (5.88%) Virtual Machines
3 1 (2.94%) VMware NSX
Systems Management
1 6 (17.65%) Microsoft Intune
2 3 (8.82%) SCCM
3 1 (2.94%) Ansible
3 1 (2.94%) Single Sign-On
3 1 (2.94%) Terraform
3 1 (2.94%) vCenter Server
Vendors
1 24 (70.59%) ServiceNow
2 12 (35.29%) Microsoft
3 6 (17.65%) Remedy
4 2 (5.88%) BMC
4 2 (5.88%) Cisco
4 2 (5.88%) Citrix
4 2 (5.88%) IBM
4 2 (5.88%) Splunk
5 1 (2.94%) Apple
5 1 (2.94%) Bomgar
5 1 (2.94%) Broadcom
5 1 (2.94%) Dynatrace
5 1 (2.94%) F5
5 1 (2.94%) Google
5 1 (2.94%) HP
5 1 (2.94%) Juniper
5 1 (2.94%) LogicMonitor
5 1 (2.94%) SolarWinds
5 1 (2.94%) Sophos
5 1 (2.94%) Zerto