ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers vacancies from the 6 months leading up to 18 September 2025, with comparisons to the same periods in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 82 95 112
Rank change year-on-year +13 +17 +24
Contract jobs citing ITSM 37 35 46
As % of all contract jobs advertised in the City of London 2.10% 1.67% 1.54%
As % of the Processes & Methodologies category 2.23% 1.81% 1.71%
Number of daily rates quoted 23 20 34
10th Percentile £204 £253 £325
25th Percentile £288 £388 £400
Median daily rate (50th Percentile) £500 £487 £540
Median % change year-on-year +2.72% -9.86% -
75th Percentile £588 £541 £586
90th Percentile £695 £619 £774
Central London median daily rate £500 £481 £520
% change year-on-year +3.95% -7.50% -3.70%
Number of hourly rates quoted 0 2 0
Median hourly rate - £18.00 -
Central London median hourly rate - £18.00 -

All Process and Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,661 1,932 2,687
As % of all contract IT jobs advertised in the City of London 94.21% 92.09% 90.20%
Number of daily rates quoted 1,107 1,224 1,857
10th Percentile £325 £375 £363
25th Percentile £419 £475 £475
Median daily rate (50th Percentile) £550 £575 £600
Median % change year-on-year -4.35% -4.17% +4.35%
75th Percentile £675 £688 £705
90th Percentile £763 £788 £813
Central London median daily rate £550 £575 £600
% change year-on-year -4.35% -4.17% +4.35%
Number of hourly rates quoted 22 17 16
10th Percentile £17.35 £15.20 £14.25
25th Percentile £23.98 £20.22 £16.02
Median hourly rate £28.33 £27.00 £25.00
Median % change year-on-year +4.91% +8.00% -41.86%
75th Percentile £53.50 £78.75 £44.87
90th Percentile £63.75 £137.50 £60.88
Central London median hourly rate £31.25 £35.00 £26.00
% change year-on-year -10.71% +34.62% -38.82%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 18 September 2025.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.22%) SharePoint
2 5 (13.51%) Confluence
2 5 (13.51%) Microsoft Exchange
Applications
1 4 (10.81%) Microsoft Office
2 3 (8.11%) Microsoft Excel
3 2 (5.41%) Microsoft PowerPoint
4 1 (2.70%) MS Visio
Business Applications
1 6 (16.22%) Remedy ITSM
2 3 (8.11%) Salesforce CRM
2 3 (8.11%) Workday HCM
Cloud Services
1 12 (32.43%) Microsoft 365
2 9 (24.32%) Azure
3 5 (13.51%) Entra ID
4 3 (8.11%) PaaS
5 2 (5.41%) AWS
5 2 (5.41%) Azure DevOps
5 2 (5.41%) OneDrive
5 2 (5.41%) Power Platform
6 1 (2.70%) Amazon ELB
6 1 (2.70%) Power Automate
6 1 (2.70%) PowerApps
6 1 (2.70%) SaaS
6 1 (2.70%) Salesforce Sales Cloud
6 1 (2.70%) Salesforce Service Cloud
Communications & Networking
1 2 (5.41%) SSL
1 2 (5.41%) TCP/IP
1 2 (5.41%) VPN
1 2 (5.41%) Wi-Fi
2 1 (2.70%) Cisco Wireless
2 1 (2.70%) DHCP
2 1 (2.70%) DNS
2 1 (2.70%) IP Telephony
2 1 (2.70%) LAN
2 1 (2.70%) NetScaler
2 1 (2.70%) WAN
2 1 (2.70%) Wireless
Database & Business Intelligence
1 1 (2.70%) Power BI
1 1 (2.70%) Tableau
Development Applications
1 9 (24.32%) JIRA
2 1 (2.70%) Bitbucket
2 1 (2.70%) Git
2 1 (2.70%) ScriptRunner
2 1 (2.70%) Zephyr
General
1 16 (43.24%) Social Skills
2 10 (27.03%) Finance
3 5 (13.51%) Analytical Skills
4 4 (10.81%) Presentation Skills
5 3 (8.11%) Banking
6 2 (5.41%) Public Sector
7 1 (2.70%) Automotive
7 1 (2.70%) Back Office
7 1 (2.70%) Inclusion and Diversity
7 1 (2.70%) Influencing Skills
7 1 (2.70%) Investment Banking
7 1 (2.70%) Law
Job Titles
1 8 (21.62%) Developer
2 7 (18.92%) ServiceNow Developer
3 6 (16.22%) Analyst
3 6 (16.22%) Architect
4 5 (13.51%) IT Manager
5 4 (10.81%) Solutions Architect
5 4 (10.81%) Support Analyst
6 3 (8.11%) 2nd Line Support
6 3 (8.11%) Consultant
6 3 (8.11%) IT Support
6 3 (8.11%) ServiceNow Architect
7 2 (5.41%) 2nd Line Support Analyst
7 2 (5.41%) Business Analyst
7 2 (5.41%) IT Analyst
7 2 (5.41%) IT Operations Manager
7 2 (5.41%) IT Support Analyst
7 2 (5.41%) Operations Manager
7 2 (5.41%) Senior
7 2 (5.41%) Test Manager
8 1 (2.70%) IT Project Manager
Libraries, Frameworks & Software Standards
1 6 (16.22%) RESTful
2 5 (13.51%) HTML
2 5 (13.51%) REST
2 5 (13.51%) Web Services
3 4 (10.81%) Lightning Web Components
3 4 (10.81%) SOAP
4 3 (8.11%) .NET
4 3 (8.11%) AngularJS
4 3 (8.11%) CSS
4 3 (8.11%) jQuery
4 3 (8.11%) JSON
5 2 (5.41%) Apache Camel
5 2 (5.41%) HTML5
5 2 (5.41%) JDBC
5 2 (5.41%) LDAP
5 2 (5.41%) ODBC
5 2 (5.41%) RabbitMQ
5 2 (5.41%) SAML
6 1 (2.70%) ADO
Miscellaneous
1 6 (16.22%) CMDB
2 3 (8.11%) Product Ownership
3 2 (5.41%) iPad
3 2 (5.41%) iPhone
3 2 (5.41%) Video Conferencing
4 1 (2.70%) Analytical Mindset
4 1 (2.70%) Hedge funds
4 1 (2.70%) Low-Code
4 1 (2.70%) Management Information System
4 1 (2.70%) Onboarding
4 1 (2.70%) Smartphone
4 1 (2.70%) Virtual Team
Operating Systems
1 9 (24.32%) Windows
2 3 (8.11%) Windows 10
3 2 (5.41%) Apple iOS
3 2 (5.41%) Mac OS
4 1 (2.70%) Mac OS X
4 1 (2.70%) Windows Server
Processes & Methodologies
1 21 (56.76%) Service Management
2 19 (51.35%) ITIL
3 11 (29.73%) Problem-Solving
4 7 (18.92%) Agile
5 6 (16.22%) Roadmaps
5 6 (16.22%) Service Delivery
6 5 (13.51%) DevOps
6 5 (13.51%) SDLC
7 4 (10.81%) Architecture Roadmap
7 4 (10.81%) Asset Management
7 4 (10.81%) Business Intelligence
7 4 (10.81%) Change Management
7 4 (10.81%) Computer Science
7 4 (10.81%) Migration
7 4 (10.81%) Scrum
8 3 (8.11%) Incident Management
8 3 (8.11%) Information Security
8 3 (8.11%) IT Governance
8 3 (8.11%) Systems Analysis
8 3 (8.11%) Technical Architecture
Programming Languages
1 7 (18.92%) JavaScript
2 3 (8.11%) PowerShell
3 2 (5.41%) Python
4 1 (2.70%) Groovy
4 1 (2.70%) Java
4 1 (2.70%) Perl
4 1 (2.70%) SQL
Qualifications
1 6 (16.22%) Degree
1 6 (16.22%) SC Cleared
1 6 (16.22%) Security Cleared
2 1 (2.70%) Computer Science Degree
2 1 (2.70%) ITIL Certification
2 1 (2.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (10.81%) COBIT
2 3 (8.11%) GDPR
2 3 (8.11%) SLA
3 1 (2.70%) Accessibility
3 1 (2.70%) Data Quality
3 1 (2.70%) GRC
3 1 (2.70%) ISO 9001
3 1 (2.70%) ISO/IEC 20000
3 1 (2.70%) ISO/IEC 27001
3 1 (2.70%) QA
System Software
1 5 (13.51%) Active Directory
2 1 (2.70%) Hyper-V
2 1 (2.70%) VMware Infrastructure
Systems Management
1 2 (5.41%) Microsoft Intune
1 2 (5.41%) SCCM
1 2 (5.41%) Single Sign-On
2 1 (2.70%) HP ALM
2 1 (2.70%) Opsgenie
Vendors
1 19 (51.35%) ServiceNow
2 14 (37.84%) Microsoft
3 6 (16.22%) Remedy
4 5 (13.51%) Salesforce
5 3 (8.11%) Databricks
5 3 (8.11%) HP
5 3 (8.11%) Workday
6 2 (5.41%) BMC
6 2 (5.41%) Ivanti
7 1 (2.70%) Apple
7 1 (2.70%) Atlassian
7 1 (2.70%) Cisco
7 1 (2.70%) Citrix
7 1 (2.70%) F5
7 1 (2.70%) Google
7 1 (2.70%) Logitech
7 1 (2.70%) Okta
7 1 (2.70%) Sophos
7 1 (2.70%) Splunk
7 1 (2.70%) VMware