ITSM Contract Job Trends in the City of London

IT Service Management (ITSM)
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring ITSM skills. It covers contract job vacancies from the 6 months leading up to 16 September 2026, with comparisons to the same periods in the previous two years.

6 months to
16 Sep 2026
Same period 2025 Same period 2024
Rank 87 84 94
Rank change year-on-year -3 +10 +19
Contract jobs citing ITSM 54 37 35
As % of all contract jobs in the City of London 2.40% 2.10% 1.68%
As % of the Processes & Methodologies category 2.70% 2.23% 1.83%
Number of daily rates quoted 36 23 20
10th Percentile £278 £204 £253
25th Percentile £433 £288 £388
Median daily rate (50th Percentile) £538 £500 £487
Median % change year-on-year +7.50% +2.72% -9.86%
75th Percentile £647 £588 £541
90th Percentile £739 £695 £619
Central London median daily rate £540 £500 £481
% change year-on-year +8.00% +3.95% -7.50%
Number of hourly rates quoted 4 0 2
10th Percentile - - £16.25
25th Percentile £18.75 - £16.63
Median hourly rate £20.25 - £18.00
75th Percentile £27.63 - £19.13
90th Percentile £36.85 - £19.35
Central London median hourly rate £20.25 - £18.00

All Process & Methodology Skills
City of London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 2,002 1,661 1,914
As % of all contract IT jobs advertised in the City of London 88.90% 94.27% 92.06%
Number of daily rates quoted 1,381 1,107 1,213
10th Percentile £368 £325 £375
25th Percentile £456 £419 £475
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -4.17%
75th Percentile £675 £675 £688
90th Percentile £775 £763 £788
Central London median daily rate £550 £550 £575
% change year-on-year - -4.35% -4.17%
Number of hourly rates quoted 22 22 17
10th Percentile - £17.35 £15.20
25th Percentile £17.60 £23.98 £20.22
Median hourly rate £21.75 £28.33 £27.00
Median % change year-on-year -23.21% +4.91% +8.00%
75th Percentile £32.57 £53.50 £78.75
90th Percentile £51.54 £63.75 £137.50
Central London median hourly rate £25.57 £31.25 £35.00
% change year-on-year -18.19% -10.71% +34.62%

ITSM
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing ITSM relative to all contract IT jobs advertised in the City of London.

ITSM job vacancy trend in the City of London

ITSM
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing ITSM.

Contractor daily rate distribution trend for jobs in the City of London citing ITSM

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 16 September 2026.

Daily rate histogram for ITSM in the City of London

ITSM
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM.

Contractor hourly rate distribution trend for jobs in the City of London citing ITSM

ITSM
Hourly Rate Histogram in the City of London

Hourly rate distribution of jobs citing ITSM in the City of London over the 6 months to 16 September 2026.

Hourly rate histogram for ITSM in the City of London

ITSM
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (7.41%) Microsoft Exchange
2 2 (3.70%) Confluence
2 2 (3.70%) SharePoint
Applications
1 2 (3.70%) Microsoft Excel
2 1 (1.85%) MS Visio
Business Applications
1 9 (16.67%) Remedy ITSM
2 1 (1.85%) Exchequer
Cloud Services
1 15 (27.78%) Azure
2 9 (16.67%) Microsoft 365
3 7 (12.96%) AWS
4 5 (9.26%) GCP
4 5 (9.26%) OneDrive
5 2 (3.70%) Azure DevOps
5 2 (3.70%) Azure Monitor
5 2 (3.70%) Azure Sentinel
5 2 (3.70%) Datadog
5 2 (3.70%) Entra ID
5 2 (3.70%) OpenShift
5 2 (3.70%) Power Platform
6 1 (1.85%) SaaS
Communications & Networking
1 7 (12.96%) DNS
2 5 (9.26%) TCP/IP
2 5 (9.26%) VPN
3 4 (7.41%) Firewall
4 2 (3.70%) DHCP
4 2 (3.70%) Value-Added Service
4 2 (3.70%) VLAN
5 1 (1.85%) HTTP
5 1 (1.85%) SNMP
5 1 (1.85%) WebEx
5 1 (1.85%) Wi-Fi
Database & Business Intelligence
1 5 (9.26%) SQL Server
2 2 (3.70%) Power BI
3 1 (1.85%) SQL Server Analysis Services
3 1 (1.85%) SQL Server Integration Services
3 1 (1.85%) SQL Server Reporting Services
Development Applications
1 11 (20.37%) JIRA
2 4 (7.41%) Jenkins
3 2 (3.70%) Artifactory
3 2 (3.70%) Bitbucket
3 2 (3.70%) Git
3 2 (3.70%) GitLab
General
1 18 (33.33%) Social Skills
2 17 (31.48%) Finance
3 7 (12.96%) Analytical Skills
3 7 (12.96%) Banking
4 6 (11.11%) Public Sector
5 5 (9.26%) Law
5 5 (9.26%) Telecoms
6 3 (5.56%) Influencing Skills
7 2 (3.70%) Documentation Skills
7 2 (3.70%) Marketing
7 2 (3.70%) Military
7 2 (3.70%) Organisational Skills
8 1 (1.85%) Financial Institution
8 1 (1.85%) Retail
Job Titles
1 8 (14.81%) Support Engineer
2 5 (9.26%) Analyst
2 5 (9.26%) Architect
2 5 (9.26%) Developer
2 5 (9.26%) ServiceNow Developer
3 4 (7.41%) IT Support
4 3 (5.56%) Applications Engineer
4 3 (5.56%) Applications Support
4 3 (5.56%) Applications Support Engineer
4 3 (5.56%) Change Manager
4 3 (5.56%) Lead
5 2 (3.70%) Desktop Engineer
5 2 (3.70%) Desktop Support Engineer
5 2 (3.70%) Help Desk Support
5 2 (3.70%) IT Support Engineer
5 2 (3.70%) Release Manager
5 2 (3.70%) Senior
5 2 (3.70%) Service Desk Analyst
5 2 (3.70%) Service Manager
5 2 (3.70%) Technical Manager
Libraries, Frameworks & Software Standards
1 7 (12.96%) REST
2 5 (9.26%) SOAP
3 4 (7.41%) Terraform
4 2 (3.70%) .NET
4 2 (3.70%) OpenTelemetry
4 2 (3.70%) XML
5 1 (1.85%) Ajax
5 1 (1.85%) CSS
5 1 (1.85%) HTML
5 1 (1.85%) JSON
5 1 (1.85%) OAuth
5 1 (1.85%) Web Services
Miscellaneous
1 14 (25.93%) CMDB
2 7 (12.96%) Onboarding
3 3 (5.56%) Video Conferencing
4 2 (3.70%) AI Agents
4 2 (3.70%) Data Centre
4 2 (3.70%) Management Information System
4 2 (3.70%) Self-Motivation
5 1 (1.85%) BYOD
5 1 (1.85%) Enterprise Software
5 1 (1.85%) Enterprise Storage
5 1 (1.85%) Foreign Exchange (FX)
5 1 (1.85%) Hybrid Cloud
5 1 (1.85%) Mobile App
5 1 (1.85%) Taxonomies
5 1 (1.85%) Virtual Team
5 1 (1.85%) Web Conferencing
Operating Systems
1 14 (25.93%) Windows
2 4 (7.41%) Linux
2 4 (7.41%) Windows Server
3 3 (5.56%) Mac OS
3 3 (5.56%) Windows 10
4 1 (1.85%) Apple iOS
4 1 (1.85%) VMS
Processes & Methodologies
1 22 (40.74%) Service Management
2 21 (38.89%) ITIL
3 15 (27.78%) Problem-Solving
4 12 (22.22%) Stakeholder Management
5 10 (18.52%) Observability
5 10 (18.52%) Service Delivery
6 9 (16.67%) Problem Management
7 8 (14.81%) Agile
7 8 (14.81%) Continuous Improvement
7 8 (14.81%) Incident Management
8 7 (12.96%) Asset Management
8 7 (12.96%) Customer Service
8 7 (12.96%) Stakeholder Engagement
9 6 (11.11%) AIOps
9 6 (11.11%) Configuration Management
9 6 (11.11%) Root Cause Analysis
10 5 (9.26%) Change Control
10 5 (9.26%) DevOps
10 5 (9.26%) Migration
10 5 (9.26%) Release Management
Programming Languages
1 9 (16.67%) PowerShell
2 7 (12.96%) Python
3 4 (7.41%) Bash
4 2 (3.70%) Java
4 2 (3.70%) SQL
5 1 (1.85%) JavaScript
Qualifications
1 14 (25.93%) Security Cleared
2 10 (18.52%) SC Cleared
3 4 (7.41%) ITIL Certification
4 3 (5.56%) Degree
5 2 (3.70%) BPSS Clearance
5 2 (3.70%) PMI Certification
5 2 (3.70%) PMP
6 1 (1.85%) A+ Certification
6 1 (1.85%) CISM
6 1 (1.85%) CISSP
6 1 (1.85%) DV Cleared
6 1 (1.85%) ITIL Foundation Certificate
6 1 (1.85%) PRINCE2 Practitioner
6 1 (1.85%) TOGAF Certification
Quality Assurance & Compliance
1 4 (7.41%) SLA
2 2 (3.70%) Data Quality
3 1 (1.85%) Cyber Essentials
3 1 (1.85%) GRC
3 1 (1.85%) ISO/IEC 19770
3 1 (1.85%) ISO/IEC 27001
3 1 (1.85%) NIST
System Software
1 4 (7.41%) Active Directory
2 3 (5.56%) VMware Infrastructure
3 2 (3.70%) Docker
4 1 (1.85%) Hyper-V
4 1 (1.85%) Virtual Machines
Systems Management
1 4 (7.41%) Grafana
2 3 (5.56%) ITRS Geneos
2 3 (5.56%) Microsoft Intune
2 3 (5.56%) Single Sign-On
3 2 (3.70%) Ansible
3 2 (3.70%) Kubernetes
3 2 (3.70%) PowerCLI
3 2 (3.70%) SCCM
4 1 (1.85%) SCOM
4 1 (1.85%) SCOrch
4 1 (1.85%) WSUS
Vendors
1 36 (66.67%) ServiceNow
2 20 (37.04%) Microsoft
3 9 (16.67%) Remedy
4 7 (12.96%) Dynatrace
5 4 (7.41%) BMC
5 4 (7.41%) Splunk
6 3 (5.56%) Adobe
6 3 (5.56%) Cisco
6 3 (5.56%) Google
6 3 (5.56%) Okta
6 3 (5.56%) Oracle
6 3 (5.56%) VMware
7 2 (3.70%) Autodesk
7 2 (3.70%) Freshdesk
7 2 (3.70%) ION Trading
7 2 (3.70%) Nexthink
7 2 (3.70%) Samsung
7 2 (3.70%) Symantec
8 1 (1.85%) Isilon
8 1 (1.85%) Qualys