Period
to 12 December 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 12 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
Central London > City of London
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 179 190 194
Rank change year-on-year +11 +4 -13
Contract jobs citing Incident Management 78 66 52
As % of all contract IT jobs advertised in the City of London 1.09% 0.92% 0.79%
As % of the Processes & Methodologies category 1.25% 1.02% 0.89%
Number of daily rates quoted 52 44 36
City of London median daily rate £425 £425 £463
Median daily rate % change year-on-year - -8.11% +8.82%
10th Percentile £182 £208 £334
90th Percentile £574 £538 £588
Central London median daily rate £425 £413 £475
% change year-on-year +3.03% -13.16% +5.56%
Number of hourly rates quoted 14 2 3
City of London median hourly rate £23.50 £14.25 £12.50
Median hourly rate % change year-on-year +64.91% +14.00% -41.86%
10th Percentile £16.25 £11.68 £11.25
90th Percentile £27.25 £16.23 £82.75
Central London median hourly rate £23.50 £14.25 £12.50
% change year-on-year +64.91% +14.00% -41.86%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6,223 6,457 5,812
As % of all contract IT jobs advertised in the City of London 87.24% 89.58% 88.58%
Number of daily rates quoted 4,915 5,144 4,607
City of London median daily rate £513 £500 £475
Median daily rate % change year-on-year +2.45% +5.32% -
10th Percentile £325 £325 £319
90th Percentile £675 £688 £670
Central London median daily rate £505 £500 £475
% change year-on-year +1.00% +5.26% +2.70%
Number of hourly rates quoted 86 60 53
City of London median hourly rate £18.85 £18.70 £20.00
Median hourly rate % change year-on-year +0.80% -6.50% -
10th Percentile £13.31 £13.15 £13.75
90th Percentile £34.00 £31.05 £55.00
Central London median hourly rate £19.00 £20.25 £19.00
% change year-on-year -6.17% +6.58% -5.00%

Incident Management
Job Vacancy Trend in the City of London

Job postings citing Incident Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Incident Management in the City of London

Incident Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in the City of London.

Contractor daily rate trend for Incident Management in the City of London

Incident Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Incident Management in the City of London over the 6 months to 12 December 2018.

Contractor daily rate histogram for Incident Management in the City of London

Incident Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in the City of London.

Contractor hourly rate trend for Incident Management in the City of London

Incident Management
Contractor Hourly Rate Histogram in the City of London

The hourly rate distribution of IT jobs citing Incident Management in the City of London over the 6 months to 12 December 2018.

Contractor hourly rate histogram for Incident Management in the City of London

For the 6 months to 12 December 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Incident Management.

1 37 (47.44%) ITIL
1 37 (47.44%) Finance
2 28 (35.90%) Windows
3 25 (32.05%) Microsoft
4 24 (30.77%) Service Management
5 20 (25.64%) Active Directory
6 19 (24.36%) ITSM
7 17 (21.79%) Problem Management
8 15 (19.23%) Citrix
8 15 (19.23%) ServiceNow
9 14 (17.95%) Windows 7
10 13 (16.67%) SLA
11 12 (15.38%) Root Cause Analysis
12 11 (14.10%) Service Delivery
12 11 (14.10%) Project Management
12 11 (14.10%) Release Management
12 11 (14.10%) Asset Management
13 10 (12.82%) Ivanti
13 10 (12.82%) Change Management
13 10 (12.82%) Risk Management
14 9 (11.54%) Blackberry
14 9 (11.54%) Windows 10
15 8 (10.26%) Line Management
15 8 (10.26%) Change Control
15 8 (10.26%) PMO
15 8 (10.26%) Problem-Solving
15 8 (10.26%) Technical Leadership
16 7 (8.97%) SIEM
16 7 (8.97%) Analytical Skills
16 7 (8.97%) VoIP

Incident Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (6.41%) Blackberry Enterprise Server
2 3 (3.85%) Exchange Server 2013
2 3 (3.85%) Skype for Business
3 1 (1.28%) Cloud Foundry
3 1 (1.28%) Oracle Workflow
3 1 (1.28%) SharePoint
Applications
1 2 (2.56%) Microsoft Office
2 1 (1.28%) Microsoft Excel
2 1 (1.28%) Microsoft PowerPoint
Business Applications
1 3 (3.85%) Dynamics AX
1 3 (3.85%) SAP GTS
2 1 (1.28%) Remedy ITSM
Cloud Services
1 4 (5.13%) Office 365
2 1 (1.28%) Amazon AWS
2 1 (1.28%) IBM Cloud
Communications & Networking
1 7 (8.97%) Firewall
1 7 (8.97%) VoIP
2 4 (5.13%) Network Security
2 4 (5.13%) Skype
2 4 (5.13%) TCP/IP
3 3 (3.85%) Wireless
4 2 (2.56%) BGP
4 2 (2.56%) EIGRP
4 2 (2.56%) IPv4
4 2 (2.56%) Multicast
4 2 (2.56%) NX-OS
4 2 (2.56%) OSPF
4 2 (2.56%) SAN
4 2 (2.56%) VLAN
5 1 (1.28%) BIG-IP
5 1 (1.28%) Cisco ASA
5 1 (1.28%) DMZ
5 1 (1.28%) F5 BIG-IP LTM
5 1 (1.28%) Intrusion Detection
5 1 (1.28%) SNMP
Database & Business Intelligence
1 2 (2.56%) RDBMS
1 2 (2.56%) Relational Database
1 2 (2.56%) SQL Server
1 2 (2.56%) VLDB
2 1 (1.28%) Data Warehouse
2 1 (1.28%) MongoDB
2 1 (1.28%) MS Access
2 1 (1.28%) MySQL
2 1 (1.28%) Oracle Database
Development Applications
1 1 (1.28%) Gatling
1 1 (1.28%) Git (software)
1 1 (1.28%) Jenkins
1 1 (1.28%) JIRA
1 1 (1.28%) JMeter
General
1 37 (47.44%) Finance
2 6 (7.69%) Banking
3 3 (3.85%) Law
4 2 (2.56%) Front Office
4 2 (2.56%) Investment Banking
5 1 (1.28%) Back Office
5 1 (1.28%) Legal
5 1 (1.28%) Local Government
5 1 (1.28%) Retail
Job Titles
1 19 (24.36%) Analyst
2 12 (15.38%) Desktop Support
2 12 (15.38%) Support Analyst
3 10 (12.82%) Service Manager
4 7 (8.97%) Service Analyst
5 5 (6.41%) Delivery Manager
5 5 (6.41%) Desktop Support Team Leader
5 5 (6.41%) Desktop Team Leader
5 5 (6.41%) Developer
5 5 (6.41%) Services Delivery Manager
5 5 (6.41%) Support Team Leader
5 5 (6.41%) Team Leader
6 4 (5.13%) 2nd Line Support
6 4 (5.13%) 2nd Line Support Analyst
6 4 (5.13%) Administrator
6 4 (5.13%) Infrastructure Engineer
6 4 (5.13%) IT Analyst
6 4 (5.13%) ServiceNow Developer
6 4 (5.13%) Support Manager
7 3 (3.85%) IT Manager
Libraries, Frameworks & Software Standards
1 5 (6.41%) SOAP
2 4 (5.13%) HTML
2 4 (5.13%) Web Services
3 2 (2.56%) LDAP
4 1 (1.28%) .NET
4 1 (1.28%) ASP.NET Web API
4 1 (1.28%) COM
4 1 (1.28%) Hystrix
4 1 (1.28%) JSON
4 1 (1.28%) ODBC
4 1 (1.28%) Regular Expression
4 1 (1.28%) Rendezvous
4 1 (1.28%) RESTful
4 1 (1.28%) RxJava
4 1 (1.28%) Spring
4 1 (1.28%) Spring Boot
Miscellaneous
1 9 (11.54%) Blackberry
2 7 (8.97%) Analytical Skills
2 7 (8.97%) Management Information System
3 6 (7.69%) CMDB
4 5 (6.41%) iPhone
5 4 (5.13%) Data Centre
5 4 (5.13%) iPad
6 2 (2.56%) Foreign Exchange (FX)
6 2 (2.56%) User Experience
6 2 (2.56%) Virtual Team
7 1 (1.28%) Analytical Mindset
7 1 (1.28%) Contactless
7 1 (1.28%) Derivative
7 1 (1.28%) Enterprise Storage
7 1 (1.28%) Fixed Income
7 1 (1.28%) Mobile App
7 1 (1.28%) OTC Derivatives
7 1 (1.28%) PDA
7 1 (1.28%) Smartphone
Operating Systems
1 28 (35.90%) Windows
2 14 (17.95%) Windows 7
3 9 (11.54%) Windows 10
4 5 (6.41%) Unix
5 4 (5.13%) Windows Server 2012
6 3 (3.85%) Android
6 3 (3.85%) Mac OS X
6 3 (3.85%) Mac OS X Server
7 1 (1.28%) Linux
7 1 (1.28%) Windows Server
7 1 (1.28%) Windows Server 2003
7 1 (1.28%) Windows Server 2008
Processes & Methodologies
1 37 (47.44%) ITIL
2 24 (30.77%) Service Management
3 19 (24.36%) ITSM
4 17 (21.79%) Problem Management
5 12 (15.38%) Root Cause Analysis
6 11 (14.10%) Asset Management
6 11 (14.10%) Project Management
6 11 (14.10%) Release Management
6 11 (14.10%) Service Delivery
7 10 (12.82%) Change Management
7 10 (12.82%) Risk Management
8 8 (10.26%) Change Control
8 8 (10.26%) Line Management
8 8 (10.26%) Problem-Solving
8 8 (10.26%) Technical Leadership
9 7 (8.97%) Information Security
9 7 (8.97%) SIEM
10 6 (7.69%) Cybersecurity
10 6 (7.69%) SDLC
11 5 (6.41%) Security Operations
Programming Languages
1 4 (5.13%) Python
2 3 (3.85%) Perl
2 3 (3.85%) PowerShell
2 3 (3.85%) SQL
2 3 (3.85%) VBA
3 2 (2.56%) Bash Shell
3 2 (2.56%) Korn
4 1 (1.28%) Java
4 1 (1.28%) Java 8
4 1 (1.28%) Kotlin
Qualifications
1 4 (5.13%) CISSP
1 4 (5.13%) Microsoft Certification
2 3 (3.85%) ACSP
2 3 (3.85%) ACTC
2 3 (3.85%) Cisco Certification
2 3 (3.85%) CISM
2 3 (3.85%) Degree
2 3 (3.85%) ITIL Foundation Certificate
2 3 (3.85%) MCITP
2 3 (3.85%) MCP
2 3 (3.85%) MCTS
3 2 (2.56%) CCNP
3 2 (2.56%) CISA
3 2 (2.56%) CRISC
3 2 (2.56%) ITIL Certification
3 2 (2.56%) Security Cleared
4 1 (1.28%) BPSS Clearance
4 1 (1.28%) CCNA
4 1 (1.28%) OCP
4 1 (1.28%) Oracle Certification
Quality Assurance & Compliance
1 13 (16.67%) SLA
2 8 (10.26%) PMO
3 2 (2.56%) COBIT
3 2 (2.56%) ISO/IEC 27001
4 1 (1.28%) Disclosure Scotland
4 1 (1.28%) QA
System Software
1 20 (25.64%) Active Directory
2 6 (7.69%) XenApp
2 6 (7.69%) XenDesktop
3 5 (6.41%) VMware ESXi
3 5 (6.41%) VMware Infrastructure
4 3 (3.85%) DFS Replication
4 3 (3.85%) Microsoft App-V
5 2 (2.56%) Oracle RAC
Systems Management
1 6 (7.69%) SCCM
2 3 (3.85%) McAfee ePO
2 3 (3.85%) SafeCom
2 3 (3.85%) SCOM
2 3 (3.85%) SCOrch
2 3 (3.85%) XenMobile
3 2 (2.56%) Data Guard
3 2 (2.56%) Oracle RMAN
4 1 (1.28%) CA Spectrum
4 1 (1.28%) Control-M
4 1 (1.28%) Prometheus
4 1 (1.28%) Single Sign-On
Vendors
1 25 (32.05%) Microsoft
2 15 (19.23%) Citrix
2 15 (19.23%) ServiceNow
3 10 (12.82%) Ivanti
4 6 (7.69%) Apple
4 6 (7.69%) Cisco
4 6 (7.69%) VMware
5 4 (5.13%) Remedy
5 4 (5.13%) xMatters
6 3 (3.85%) McAfee
6 3 (3.85%) Mitel
6 3 (3.85%) MobileIron
6 3 (3.85%) Oracle
6 3 (3.85%) SAP
7 2 (2.56%) Bloomberg
7 2 (2.56%) Sun
8 1 (1.28%) CheckPoint
8 1 (1.28%) IBM
8 1 (1.28%) Nortel
8 1 (1.28%) Okta