Period
to 20 October 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
Central London > City of London
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 182 196 175
Rank change year-on-year +14 -21 +7
Contract jobs citing Incident Management 70 51 64
As % of all contract IT jobs advertised in the City of London 1.01% 0.74% 0.96%
As % of the Processes & Methodologies category 1.17% 0.83% 1.09%
Number of daily rates quoted 47 33 46
City of London median daily rate £425 £425 £450
Median daily rate % change year-on-year - -5.56% +5.88%
10th Percentile £190 £170 £264
90th Percentile £585 £570 £588
Central London median daily rate £425 £425 £450
% change year-on-year - -5.56% +5.88%
Number of hourly rates quoted 10 1 8
City of London median hourly rate £21.25 £20.00 £12.50
Median hourly rate % change year-on-year +6.25% +60.00% -42.53%
10th Percentile £16.25 £19.00 £11.25
90th Percentile £23.50 £21.00 £45.84
Central London median hourly rate £21.25 £20.00 £12.50
% change year-on-year +6.25% +60.00% -42.53%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 5,996 6,119 5,848
As % of all contract IT jobs advertised in the City of London 86.51% 89.22% 87.90%
Number of daily rates quoted 4,771 4,828 4,682
City of London median daily rate £510 £500 £475
Median daily rate % change year-on-year +2.00% +5.26% +2.70%
10th Percentile £325 £325 £313
90th Percentile £675 £675 £663
Central London median daily rate £500 £500 £475
% change year-on-year - +5.26% +5.56%
Number of hourly rates quoted 95 54 53
City of London median hourly rate £18.70 £18.70 £19.92
Median hourly rate % change year-on-year - -6.12% -0.40%
10th Percentile £13.00 £13.31 £11.25
90th Percentile £30.45 £31.28 £54.03
Central London median hourly rate £18.70 £18.70 £19.00
% change year-on-year - -1.58% -5.00%

Incident Management
Job Vacancy Trend in the City of London

Job postings citing Incident Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Incident Management in the City of London

Incident Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in the City of London.

Contractor daily rate trend for Incident Management in the City of London

Incident Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Incident Management in the City of London over the 6 months to 20 October 2018.

Contractor daily rate histogram for Incident Management in the City of London

Incident Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in the City of London.

Contractor hourly rate trend for Incident Management in the City of London

For the 6 months to 20 October 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Incident Management.

1 31 (44.29%) Finance
2 28 (40.00%) Windows
3 26 (37.14%) ITIL
4 23 (32.86%) Microsoft
5 20 (28.57%) Service Delivery
6 17 (24.29%) Active Directory
7 16 (22.86%) Citrix
8 14 (20.00%) Service Management
8 14 (20.00%) Windows 7
9 12 (17.14%) Root Cause Analysis
10 11 (15.71%) Ivanti
11 10 (14.29%) Project Management
12 9 (12.86%) ITSM
12 9 (12.86%) VMware
12 9 (12.86%) Blackberry
12 9 (12.86%) Problem Management
12 9 (12.86%) Degree
12 9 (12.86%) SCCM
12 9 (12.86%) Change Control
13 8 (11.43%) Capacity Management
13 8 (11.43%) VMware ESXi
13 8 (11.43%) XenApp
13 8 (11.43%) XenDesktop
13 8 (11.43%) Problem-Solving
14 7 (10.00%) PMO
14 7 (10.00%) ServiceNow
14 7 (10.00%) SCOrch
14 7 (10.00%) XenMobile
14 7 (10.00%) Line Management
14 7 (10.00%) Compliance Audit

Incident Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.57%) Blackberry Enterprise Server
2 3 (4.29%) Skype for Business
3 1 (1.43%) Apache Spark
3 1 (1.43%) Confluence
3 1 (1.43%) Exchange Server 2013
3 1 (1.43%) Oracle Workflow
Applications
1 1 (1.43%) Microsoft Office
Business Applications
1 3 (4.29%) Dynamics AX
2 2 (2.86%) SAP GTS
3 1 (1.43%) Salesforce.com CRM
Cloud Services
1 3 (4.29%) Office 365
Communications & Networking
1 6 (8.57%) Firewall
2 3 (4.29%) BGP
2 3 (4.29%) Multicast
2 3 (4.29%) Network Security
2 3 (4.29%) NX-OS
2 3 (4.29%) OSPF
2 3 (4.29%) Skype
2 3 (4.29%) TCP/IP
2 3 (4.29%) VoIP
2 3 (4.29%) Wireless
3 2 (2.86%) EIGRP
3 2 (2.86%) IPv4
3 2 (2.86%) VLAN
4 1 (1.43%) DMZ
4 1 (1.43%) H.323
4 1 (1.43%) MGCP
4 1 (1.43%) MPLS
4 1 (1.43%) SAN
4 1 (1.43%) SNMP
4 1 (1.43%) WAN
Database & Business Intelligence
1 2 (2.86%) RDBMS
1 2 (2.86%) Relational Database
1 2 (2.86%) SQL Server
1 2 (2.86%) VLDB
2 1 (1.43%) Big Data
2 1 (1.43%) Data Warehouse
2 1 (1.43%) Hadoop
2 1 (1.43%) MongoDB
2 1 (1.43%) MS Access
2 1 (1.43%) MySQL
2 1 (1.43%) Oracle Database
Development Applications
1 1 (1.43%) JIRA
General
1 31 (44.29%) Finance
2 7 (10.00%) Banking
3 4 (5.71%) Investment Banking
4 3 (4.29%) Law
5 2 (2.86%) Front Office
6 1 (1.43%) Back Office
6 1 (1.43%) Corporate Banking
6 1 (1.43%) Legal
6 1 (1.43%) Retail
6 1 (1.43%) Retail Banking
Job Titles
1 15 (21.43%) Desktop Support
2 12 (17.14%) Service Manager
3 11 (15.71%) Analyst
4 8 (11.43%) Delivery Manager
4 8 (11.43%) Services Delivery Manager
4 8 (11.43%) Support Analyst
4 8 (11.43%) Support Team Leader
4 8 (11.43%) Team Leader
5 5 (7.14%) Desktop Support Team Leader
5 5 (7.14%) Desktop Team Leader
5 5 (7.14%) IT Manager
6 4 (5.71%) Applications Specialist
6 4 (5.71%) Citrix Specialist
6 4 (5.71%) Desktop Specialist
6 4 (5.71%) Infrastructure Engineer
6 4 (5.71%) IT Analyst
6 4 (5.71%) IT Services Manager
6 4 (5.71%) Support Manager
7 3 (4.29%) Incident Manager
7 3 (4.29%) Technical Support Team Leader
Libraries, Frameworks & Software Standards
1 2 (2.86%) LDAP
2 1 (1.43%) .NET
2 1 (1.43%) ASP.NET Web API
2 1 (1.43%) COM
2 1 (1.43%) Kafka
2 1 (1.43%) ODBC
2 1 (1.43%) Regular Expression
2 1 (1.43%) Rendezvous
2 1 (1.43%) SOAP
Miscellaneous
1 9 (12.86%) Blackberry
2 6 (8.57%) Analytical Skills
2 6 (8.57%) iPhone
3 4 (5.71%) Data Centre
3 4 (5.71%) Management Information System
3 4 (5.71%) Virtual Team
4 3 (4.29%) Self-Motivation
5 2 (2.86%) Foreign Exchange (FX)
5 2 (2.86%) iPad
5 2 (2.86%) User Experience
6 1 (1.43%) CMDB
6 1 (1.43%) Computer Science
6 1 (1.43%) Derivative
6 1 (1.43%) Enterprise Storage
6 1 (1.43%) Fixed Income
6 1 (1.43%) OTC Derivatives
Operating Systems
1 28 (40.00%) Windows
2 14 (20.00%) Windows 7
3 6 (8.57%) Unix
3 6 (8.57%) Windows 10
4 5 (7.14%) Windows Server
5 3 (4.29%) Linux
5 3 (4.29%) Windows Server 2012
6 2 (2.86%) Android
6 2 (2.86%) Mac OS X
6 2 (2.86%) Mac OS X Server
7 1 (1.43%) Red Hat Enterprise Linux
Processes & Methodologies
1 26 (37.14%) ITIL
2 20 (28.57%) Service Delivery
3 14 (20.00%) Service Management
4 12 (17.14%) Root Cause Analysis
5 10 (14.29%) Project Management
6 9 (12.86%) Change Control
6 9 (12.86%) ITSM
6 9 (12.86%) Problem Management
7 8 (11.43%) Capacity Management
7 8 (11.43%) Problem-Solving
8 7 (10.00%) Agile Software Development
8 7 (10.00%) Compliance Audit
8 7 (10.00%) Line Management
8 7 (10.00%) Proactive Monitoring
8 7 (10.00%) Risk Management
8 7 (10.00%) Service Delivery Management
9 6 (8.57%) People Management
9 6 (8.57%) Stakeholder Management
10 5 (7.14%) Decision-Making
10 5 (7.14%) Mentoring
Programming Languages
1 5 (7.14%) Perl
1 5 (7.14%) Python
2 4 (5.71%) SQL
3 3 (4.29%) PowerShell
3 3 (4.29%) VBA
4 2 (2.86%) Bash Shell
4 2 (2.86%) Korn
Qualifications
1 9 (12.86%) Degree
2 4 (5.71%) ITIL Certification
3 3 (4.29%) Microsoft Certification
4 2 (2.86%) ACSP
4 2 (2.86%) ACTC
4 2 (2.86%) Cisco Certification
4 2 (2.86%) CISSP
4 2 (2.86%) MCITP
4 2 (2.86%) MCP
4 2 (2.86%) MCTS
5 1 (1.43%) BPSS Clearance
5 1 (1.43%) CCNP
5 1 (1.43%) CISM
5 1 (1.43%) MCSA
5 1 (1.43%) MCSE
5 1 (1.43%) OCP
5 1 (1.43%) Oracle Certification
5 1 (1.43%) PRINCE2 Certification
5 1 (1.43%) Security Cleared
Quality Assurance & Compliance
1 7 (10.00%) PMO
2 6 (8.57%) SLA
3 1 (1.43%) Disclosure Scotland
3 1 (1.43%) PSD2
3 1 (1.43%) QA
System Software
1 17 (24.29%) Active Directory
2 8 (11.43%) VMware ESXi
2 8 (11.43%) XenApp
2 8 (11.43%) XenDesktop
3 7 (10.00%) Microsoft App-V
4 4 (5.71%) VMware Infrastructure
5 3 (4.29%) DFS Replication
6 2 (2.86%) Oracle RAC
7 1 (1.43%) ProxySG
Systems Management
1 9 (12.86%) SCCM
2 7 (10.00%) SCOM
2 7 (10.00%) SCOrch
2 7 (10.00%) XenMobile
3 3 (4.29%) McAfee ePO
3 3 (4.29%) SafeCom
4 2 (2.86%) Data Guard
4 2 (2.86%) Oracle RMAN
5 1 (1.43%) CA Spectrum
5 1 (1.43%) Control-M
5 1 (1.43%) Single Sign-On
Vendors
1 23 (32.86%) Microsoft
2 16 (22.86%) Citrix
3 11 (15.71%) Ivanti
4 9 (12.86%) VMware
5 7 (10.00%) ServiceNow
6 4 (5.71%) Apple
7 3 (4.29%) Cisco
7 3 (4.29%) McAfee
7 3 (4.29%) Oracle
7 3 (4.29%) Sun
8 2 (2.86%) Bloomberg
8 2 (2.86%) Mitel
8 2 (2.86%) SAP
9 1 (1.43%) Blue Coat
9 1 (1.43%) Cloudera
9 1 (1.43%) F5
9 1 (1.43%) Hortonworks
9 1 (1.43%) NetScout
9 1 (1.43%) TIBCO
9 1 (1.43%) Tradeweb