Service Management Contracts in the City of London

Service Management
Central London > City of London

The table below provides summary statistics for contract job vacancies advertised in the City of London requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 17 May 2025, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 67 92 101
Rank change year-on-year +25 +9 -15
Contract jobs citing Service Management 49 32 63
As % of all contract jobs advertised in the City of London 2.80% 1.48% 1.80%
As % of the Processes & Methodologies category 3.00% 1.64% 1.97%
Number of daily rates quoted 33 22 48
10th Percentile £306 £313 £235
25th Percentile £425 £389 £437
Median daily rate (50th Percentile) £488 £463 £500
Median % change year-on-year +5.41% -7.50% -9.09%
75th Percentile £600 £609 £675
90th Percentile £720 £650 £705
Central London median daily rate £501 £463 £506
% change year-on-year +8.38% -8.64% -7.95%
Number of hourly rates quoted 0 0 2
Median hourly rate - - £21.00
Central London median hourly rate - - £21.00

All Process and Methodology Skills
City of London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,635 1,957 3,205
As % of all contract IT jobs advertised in the City of London 93.59% 90.48% 91.52%
Number of daily rates quoted 1,027 1,378 2,168
10th Percentile £353 £350 £354
25th Percentile £463 £450 £481
Median daily rate (50th Percentile) £575 £565 £600
Median % change year-on-year +1.77% -5.83% +4.35%
75th Percentile £688 £688 £730
90th Percentile £775 £813 £825
Central London median daily rate £564 £550 £600
% change year-on-year +2.50% -8.33% +4.35%
Number of hourly rates quoted 13 12 26
10th Percentile £22.00 £19.95 £14.75
25th Percentile £23.75 £20.22 £17.08
Median hourly rate £28.15 £25.63 £35.00
Median % change year-on-year +9.85% -26.79% -13.58%
75th Percentile £43.75 £40.00 £57.50
90th Percentile £60.75 £41.65 £88.30
Central London median hourly rate £29.07 £27.81 £35.00
% change year-on-year +4.53% -20.54% -14.63%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Management in the City of London.

Daily rate trend for Service Management in the City of London

Service Management
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Management in the City of London over the 6 months to 17 May 2025.

Daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Management in the City of London.

Hourly rate trend for Service Management in the City of London

Service Management
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.16%) SharePoint
2 2 (4.08%) Confluence
2 2 (4.08%) Microsoft Exchange
Applications
1 4 (8.16%) Microsoft Office
2 1 (2.04%) Microsoft Excel
2 1 (2.04%) Microsoft PowerPoint
2 1 (2.04%) Microsoft Project
Business Applications
1 3 (6.12%) Remedy ITSM
2 1 (2.04%) Aladdin
Cloud Services
1 12 (24.49%) Azure
2 7 (14.29%) Microsoft 365
3 5 (10.20%) Entra ID
3 5 (10.20%) Power Platform
4 4 (8.16%) Azure DevOps
4 4 (8.16%) Azure Monitor
5 3 (6.12%) OneDrive
5 3 (6.12%) PowerApps
6 2 (4.08%) Azure AKS
6 2 (4.08%) Azure Sentinel
6 2 (4.08%) Power Automate
7 1 (2.04%) Amazon OpenSearch
7 1 (2.04%) AWS
7 1 (2.04%) GCP
7 1 (2.04%) Microsoft Purview
7 1 (2.04%) OCI
7 1 (2.04%) WhatsApp
Communications & Networking
1 2 (4.08%) Wi-Fi
2 1 (2.04%) DHCP
2 1 (2.04%) DNS
2 1 (2.04%) Network Security
2 1 (2.04%) Remote Desktop
Database & Business Intelligence
1 3 (6.12%) Power BI
2 1 (2.04%) PostgreSQL
2 1 (2.04%) Redis
Development Applications
1 5 (10.20%) JIRA
2 1 (2.04%) JIRA Agile
2 1 (2.04%) LoadRunner
2 1 (2.04%) ScriptRunner
2 1 (2.04%) Zephyr
General
1 17 (34.69%) Finance
1 17 (34.69%) Social Skills
2 11 (22.45%) Analytical Skills
3 8 (16.33%) Banking
4 6 (12.24%) Public Sector
5 3 (6.12%) Law
5 3 (6.12%) Presentation Skills
5 3 (6.12%) Retail
6 2 (4.08%) Financial Institution
6 2 (4.08%) International Banking
6 2 (4.08%) Military
6 2 (4.08%) Organisational Skills
7 1 (2.04%) Investment Banking
Job Titles
1 6 (12.24%) Analyst
2 5 (10.20%) Architect
2 5 (10.20%) Lead
2 5 (10.20%) Service Manager
3 4 (8.16%) Developer
3 4 (8.16%) Project Manager
3 4 (8.16%) Solutions Architect
4 3 (6.12%) Delivery Manager
4 3 (6.12%) IT Analyst
4 3 (6.12%) Network Manager
4 3 (6.12%) Senior
4 3 (6.12%) ServiceNow Architect
4 3 (6.12%) Support Analyst
4 3 (6.12%) Test Manager
4 3 (6.12%) Transformation Manager
5 2 (4.08%) Change and Release Manager
5 2 (4.08%) Head of IT Operations
5 2 (4.08%) Lead Solutions Architect
5 2 (4.08%) Microsoft 365 Manager
5 2 (4.08%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 4 (8.16%) HTML
1 4 (8.16%) JSON
1 4 (8.16%) Web Services
2 3 (6.12%) .NET
2 3 (6.12%) REST
2 3 (6.12%) SOAP
3 2 (4.08%) AngularJS
3 2 (4.08%) CSS
3 2 (4.08%) OpenTelemetry
3 2 (4.08%) RESTful
4 1 (2.04%) Kafka
4 1 (2.04%) Node.js
4 1 (2.04%) Software Packaging
4 1 (2.04%) XML
Miscellaneous
1 5 (10.20%) CMDB
2 3 (6.12%) Cloud Native
2 3 (6.12%) Onboarding
3 2 (4.08%) Data Centre
3 2 (4.08%) Low-Code
3 2 (4.08%) Management Information System
4 1 (2.04%) BYOD
4 1 (2.04%) FMCG
4 1 (2.04%) Hedge funds
4 1 (2.04%) iPad
4 1 (2.04%) iPhone
4 1 (2.04%) Legacy Systems
4 1 (2.04%) PKI
4 1 (2.04%) PMI
4 1 (2.04%) Reinsurance
4 1 (2.04%) Self-Motivation
4 1 (2.04%) Smartphone
Operating Systems
1 5 (10.20%) Windows
2 3 (6.12%) Apple iOS
3 2 (4.08%) Android
4 1 (2.04%) Linux
4 1 (2.04%) Unix
4 1 (2.04%) Windows 10
4 1 (2.04%) Windows Server
4 1 (2.04%) Windows Server 2012
4 1 (2.04%) Windows Server 2019
Processes & Methodologies
1 31 (63.27%) ITIL
2 27 (55.10%) ITSM
3 11 (22.45%) Problem-Solving
4 10 (20.41%) Change Management
5 8 (16.33%) DevOps
5 8 (16.33%) Project Management
5 8 (16.33%) Service Delivery
5 8 (16.33%) Stakeholder Management
6 7 (14.29%) Agile
6 7 (14.29%) Incident Management
6 7 (14.29%) Roadmaps
7 5 (10.20%) Analytics
7 5 (10.20%) Continuous Improvement
7 5 (10.20%) Decision-Making
8 4 (8.16%) Business Continuity
8 4 (8.16%) Customer Service
8 4 (8.16%) Regulatory Compliance
8 4 (8.16%) Risk Management
9 3 (6.12%) Containerisation
9 3 (6.12%) Incident Response
Programming Languages
1 9 (18.37%) JavaScript
2 2 (4.08%) Bicep
2 2 (4.08%) Java
2 2 (4.08%) Kusto Query Language
2 2 (4.08%) Python
3 1 (2.04%) Groovy
3 1 (2.04%) PowerShell
3 1 (2.04%) SQL
Qualifications
1 13 (26.53%) SC Cleared
1 13 (26.53%) Security Cleared
2 5 (10.20%) Degree
3 4 (8.16%) PMP
4 3 (6.12%) Computer Science Degree
4 3 (6.12%) PMI Certification
5 2 (4.08%) ITIL Certification
6 1 (2.04%) (ISC)2 CCSP
6 1 (2.04%) CCSP
6 1 (2.04%) CISA
6 1 (2.04%) Cisco Certification
6 1 (2.04%) CISM
6 1 (2.04%) CISSP
6 1 (2.04%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (8.16%) SLA
2 3 (6.12%) ISO/IEC 27001
2 3 (6.12%) NIST
3 2 (4.08%) PCI DSS
4 1 (2.04%) COBIT
4 1 (2.04%) GRC
4 1 (2.04%) NIST 800
4 1 (2.04%) QA
System Software
1 4 (8.16%) Active Directory
2 2 (4.08%) Virtual Desktop
3 1 (2.04%) BitLocker
Systems Management
1 4 (8.16%) Kubernetes
2 3 (6.12%) Prometheus
3 2 (4.08%) Grafana
3 2 (4.08%) HP ALM
3 2 (4.08%) Microsoft Intune
3 2 (4.08%) SCCM
3 2 (4.08%) Terraform
4 1 (2.04%) Opsgenie
4 1 (2.04%) SCOrch
4 1 (2.04%) Sysdig
Vendors
1 16 (32.65%) ServiceNow
2 10 (20.41%) Microsoft
3 4 (8.16%) HP
3 4 (8.16%) Remedy
4 3 (6.12%) Apple
5 2 (4.08%) Dell
5 2 (4.08%) Pure Storage
6 1 (2.04%) Atlassian
6 1 (2.04%) Bloomberg
6 1 (2.04%) BMC
6 1 (2.04%) Citrix
6 1 (2.04%) FactSet
6 1 (2.04%) IBM
6 1 (2.04%) Nexthink
6 1 (2.04%) Oracle
6 1 (2.04%) Salesforce