The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
London / City of London
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 103 104 90
Rank change year-on-year +1 -14  
Contract jobs citing Service Management 61 59 116
As % of all contract IT jobs advertised in the City of London 1.85% 1.74% 2.02%
As % of the Processes & Methodologies category 2.09% 2.03% 2.49%
Number of daily rates quoted 47 47 88
Median daily rate £438 £500 £450
Median daily rate % change year-on-year -12.50% +11.11%  
90% offered a daily rate of more than £278 £236 £300
10% offered a daily rate of more than £619 £638 £625
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1 5 1
Median hourly rate £14.75 £12.50 £175.00
Median hourly rate % change year-on-year +18.00% -92.85%  
UK excluding London median hourly rate £17.50 £14.75 £13.35
% change year-on-year +18.64% +10.48%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process and methodology skills.

Contract Process & Methodology Skills
City of London
Contract job vacancies with a requirement for process and methodology skills 2912 2905 4654
As % of all contract IT job vacancies advertised in the City of London 88.14% 85.77% 81.11%
Number of daily rates quoted 2231 2377 3660
Median daily rate £500 £475 £465
Median daily rate % change year-on-year +5.26% +2.15%  
90% offered a daily rate of more than £350 £338 £325
10% offered a daily rate of more than £650 £625 £625
UK excluding London median daily rate £415 £400 £385
% change year-on-year +3.75% +3.89%  
Number of hourly rates quoted 24 23 56
Median hourly rate £20.00 £19.00 £24.50
Median hourly rate % change year-on-year +5.26% -22.44%  
90% offered a hourly rate of more than £14.75 £12.50 £15.07
10% offered a hourly rate of more than £41.00 £35.20 £55.50
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Service Management
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the City of London.

Contractor daily rate trend for Service Management in the City of London

Service Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Management in the City of London over the 3 months to 27 June 2017.

Contractor daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the City of London.

Contractor hourly rate trend for Service Management in the City of London

For the 6 months to 27 June 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Management.

1 71 (60.68%) ITIL
2 26 (22.22%) Finance
3 25 (21.37%) ITSM
3 25 (21.37%) Project Management
4 23 (19.66%) Service Delivery
5 22 (18.80%) Windows
5 22 (18.80%) Agile Software Development
6 20 (17.09%) Active Directory
6 20 (17.09%) Microsoft
6 20 (17.09%) Stakeholder Management
7 19 (16.24%) Security Cleared
8 17 (14.53%) ITIL V3
9 14 (11.97%) Windows Server
9 14 (11.97%) Release Management
10 12 (10.26%) SC Cleared
10 12 (10.26%) SLA
10 12 (10.26%) Microsoft Office
11 11 (9.40%) Change Management
11 11 (9.40%) PowerShell
11 11 (9.40%) Scrum
11 11 (9.40%) ServiceNow
11 11 (9.40%) DevOps
12 10 (8.55%) Data Centre
12 10 (8.55%) Continuous Improvement
12 10 (8.55%) VMware
12 10 (8.55%) Management Information System
13 9 (7.69%) PRINCE2
13 9 (7.69%) LAN
13 9 (7.69%) WAN
13 9 (7.69%) SCCM

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.13%) SharePoint
2 3 (2.56%) Skype for Business
3 2 (1.71%) MS Exchange
4 1 (0.85%) Confluence
4 1 (0.85%) Exchange Server 2010
4 1 (0.85%) JBoss
4 1 (0.85%) OpenStack
4 1 (0.85%) Oracle HTTP Server
4 1 (0.85%) Oracle Workflow
Applications
1 12 (10.26%) Microsoft Office
2 7 (5.98%) Microsoft Excel
3 3 (2.56%) Microsoft PowerPoint
3 3 (2.56%) MS Visio
4 2 (1.71%) Microsoft Project
Business Applications
1 1 (0.85%) Dynamics CRM
1 1 (0.85%) Oracle EBS
1 1 (0.85%) Remedy ITSM
Cloud Services
1 8 (6.84%) Office 365
2 6 (5.13%) Microsoft Azure
3 2 (1.71%) Yammer
4 1 (0.85%) Amazon AWS
4 1 (0.85%) IBM Cloud
4 1 (0.85%) OneDrive
4 1 (0.85%) SoftLayer
Communications & Networking
1 9 (7.69%) LAN
1 9 (7.69%) WAN
2 5 (4.27%) Wireless
3 4 (3.42%) Firewall
3 4 (3.42%) Network Security
3 4 (3.42%) TCP/IP
3 4 (3.42%) VPN
4 3 (2.56%) 3G
4 3 (2.56%) 4G
4 3 (2.56%) DNS
4 3 (2.56%) Skype
5 2 (1.71%) BGP
5 2 (1.71%) HTTP
5 2 (1.71%) OSPF
5 2 (1.71%) SMS
5 2 (1.71%) WLAN
6 1 (0.85%) Internet
6 1 (0.85%) SAN
6 1 (0.85%) SSL
6 1 (0.85%) Wi-Fi
Database & Business Intelligence
1 2 (1.71%) Power BI
2 1 (0.85%) Apache Hive
2 1 (0.85%) Big Data
2 1 (0.85%) Hadoop
2 1 (0.85%) HBase
2 1 (0.85%) PostgreSQL
2 1 (0.85%) Relational Database
2 1 (0.85%) Siebel EIM
Development Applications
1 5 (4.27%) JIRA
2 2 (1.71%) Git (software)
2 2 (1.71%) TeamCity
3 1 (0.85%) Jenkins
General
1 26 (22.22%) Finance
2 8 (6.84%) Retail
3 7 (5.98%) Banking
3 7 (5.98%) Financial Institution
3 7 (5.98%) Law
4 6 (5.13%) Telecoms
5 4 (3.42%) Legal
6 3 (2.56%) Billing
6 3 (2.56%) Pharmaceutical
7 2 (1.71%) Publishing
7 2 (1.71%) Retail Banking
8 1 (0.85%) Investment Banking
Job Titles
1 23 (19.66%) Analyst
2 18 (15.38%) Service Manager
3 9 (7.69%) Architect
3 9 (7.69%) Project Manager
4 7 (5.98%) Administrator
4 7 (5.98%) Agile Coach
4 7 (5.98%) Release Manager
4 7 (5.98%) Service Analyst
5 6 (5.13%) Service Desk Analyst
6 5 (4.27%) Consultant
6 5 (4.27%) Developer
7 4 (3.42%) 2nd Line Support
7 4 (3.42%) IT Analyst
7 4 (3.42%) Support Analyst
7 4 (3.42%) Systems Administrator
8 3 (2.56%) 3G Project Manager
8 3 (2.56%) 4G Project Manager
8 3 (2.56%) Infrastructure Services Manager
8 3 (2.56%) Mobile Project Manager
8 3 (2.56%) Telecoms Manager
Libraries, Frameworks & Software Standards
1 3 (2.56%) CSS
1 3 (2.56%) HTML
1 3 (2.56%) Web Services
1 3 (2.56%) XML
2 2 (1.71%) Flask
2 2 (1.71%) jQuery
2 2 (1.71%) JSON
2 2 (1.71%) RSS
2 2 (1.71%) XSLT
3 1 (0.85%) Elastic Stack
3 1 (0.85%) Middleware
3 1 (0.85%) Node.js
3 1 (0.85%) PostGIS
3 1 (0.85%) REST
3 1 (0.85%) SOAP
3 1 (0.85%) Spring
3 1 (0.85%) Struts
Miscellaneous
1 10 (8.55%) Data Centre
1 10 (8.55%) Management Information System
2 8 (6.84%) Analytical Skills
3 7 (5.98%) Virtual Team
4 5 (4.27%) Blackberry
4 5 (4.27%) Equities
4 5 (4.27%) Fixed Income
5 3 (2.56%) NHS
6 2 (1.71%) Data Protection Act
6 2 (1.71%) Hedge funds
6 2 (1.71%) iPhone
6 2 (1.71%) iSeries
6 2 (1.71%) Private Cloud
6 2 (1.71%) Reinsurance
6 2 (1.71%) Smartphone
6 2 (1.71%) Web 2.0
7 1 (0.85%) Digital Media
7 1 (0.85%) Enterprise Software
7 1 (0.85%) Linux Command Line
7 1 (0.85%) User Experience
Operating Systems
1 22 (18.80%) Windows
2 14 (11.97%) Windows Server
3 7 (5.98%) Linux
4 5 (4.27%) Windows 7
5 4 (3.42%) Red Hat Enterprise Linux
5 4 (3.42%) Unix
6 3 (2.56%) Windows Server 2008
6 3 (2.56%) Windows Server 2012
7 2 (1.71%) CentOS
7 2 (1.71%) Ubuntu
8 1 (0.85%) Android
8 1 (0.85%) Apple iOS
8 1 (0.85%) Oracle Linux
8 1 (0.85%) Windows 10
8 1 (0.85%) Windows 8
Processes & Methodologies
1 71 (60.68%) ITIL
2 25 (21.37%) ITSM
2 25 (21.37%) Project Management
3 23 (19.66%) Service Delivery
4 22 (18.80%) Agile Software Development
5 20 (17.09%) Stakeholder Management
6 17 (14.53%) ITIL V3
7 14 (11.97%) Release Management
8 11 (9.40%) Change Management
8 11 (9.40%) DevOps
8 11 (9.40%) Scrum
9 10 (8.55%) Continuous Improvement
10 9 (7.69%) PRINCE2
11 8 (6.84%) Coaching
11 8 (6.84%) Mentoring
11 8 (6.84%) Service Design
12 7 (5.98%) Asset Management
12 7 (5.98%) Incident Management
12 7 (5.98%) Kanban
12 7 (5.98%) Software Delivery
Programming Languages
1 11 (9.40%) PowerShell
2 7 (5.98%) Python
3 6 (5.13%) SQL
4 4 (3.42%) Java
5 3 (2.56%) JavaScript
6 2 (1.71%) C
6 2 (1.71%) Perl
6 2 (1.71%) PHP
6 2 (1.71%) Shell Script
7 1 (0.85%) Bash Shell
7 1 (0.85%) Ruby
7 1 (0.85%) VBA
7 1 (0.85%) VBScript
Qualifications
1 19 (16.24%) Security Cleared
2 12 (10.26%) SC Cleared
3 7 (5.98%) DV Cleared
4 5 (4.27%) Degree
4 5 (4.27%) ITIL Certification
4 5 (4.27%) VMware Certified Professional (VCP)
5 2 (1.71%) MCP
5 2 (1.71%) Microsoft Certification
6 1 (0.85%) BPSS Clearance
6 1 (0.85%) ISEB
6 1 (0.85%) MCITP
6 1 (0.85%) MCSE
6 1 (0.85%) MCTS
6 1 (0.85%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (10.26%) SLA
2 2 (1.71%) GDPR
2 2 (1.71%) ISO/IEC 20000
3 1 (0.85%) COBIT
3 1 (0.85%) Data Quality
3 1 (0.85%) EFQM
3 1 (0.85%) ISO/IEC 19770
System Software
1 20 (17.09%) Active Directory
2 7 (5.98%) VMware Infrastructure
3 6 (5.13%) vSphere
4 4 (3.42%) Hyper-V
5 2 (1.71%) Virtual Desktop
6 1 (0.85%) Terminal Services
6 1 (0.85%) Virtual Machines
6 1 (0.85%) VMware ESXi
6 1 (0.85%) XenApp
6 1 (0.85%) XenDesktop
Systems Management
1 9 (7.69%) SCCM
2 8 (6.84%) SCOM
3 6 (5.13%) vCenter Server
4 1 (0.85%) Ansible
4 1 (0.85%) Hadoop YARN
4 1 (0.85%) Kubernetes
4 1 (0.85%) Nagios
4 1 (0.85%) Oracle EDQ
4 1 (0.85%) Oracle Enterprise Manager
4 1 (0.85%) Puppet
Vendors
1 20 (17.09%) Microsoft
2 11 (9.40%) ServiceNow
3 10 (8.55%) VMware
4 5 (4.27%) HP
5 4 (3.42%) Red Hat
6 3 (2.56%) Avaya
6 3 (2.56%) CheckPoint
6 3 (2.56%) Cisco
6 3 (2.56%) Citrix
6 3 (2.56%) Dell
6 3 (2.56%) Oracle
7 2 (1.71%) AppDynamics
7 2 (1.71%) New Relic
7 2 (1.71%) Nortel
7 2 (1.71%) Remedy
7 2 (1.71%) Splunk
7 2 (1.71%) Toshiba
8 1 (0.85%) F5
8 1 (0.85%) SolarWinds
8 1 (0.85%) WorldPay