Service Management Contract Job Trends in the City of London

Service Management
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 31 October 2025, with comparisons to the same periods in the previous two years.

6 months to
31 Oct 2025
Same period 2024 Same period 2023
Rank 78 68 88
Rank change year-on-year -10 +20 +36
Contract jobs citing Service Management 41 56 57
As % of all contract jobs in the City of London 2.41% 2.66% 2.02%
As % of the Processes & Methodologies category 2.56% 2.90% 2.25%
Number of daily rates quoted 28 32 44
10th Percentile £289 £228 £251
25th Percentile £395 £388 £391
Median daily rate (50th Percentile) £504 £513 £545
Median % change year-on-year -1.71% -5.96% -0.91%
75th Percentile £675 £638 £669
90th Percentile £724 £687 £730
Central London median daily rate £508 £499 £530
% change year-on-year +1.75% -5.90% +0.95%
Number of hourly rates quoted 0 1 0
Median hourly rate - £19.00 -
Central London median hourly rate - £19.00 -

All Process and Methodology Skills
City of London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,601 1,928 2,530
As % of all contract IT jobs advertised in the City of London 94.29% 91.63% 89.59%
Number of daily rates quoted 1,112 1,184 1,769
10th Percentile £325 £363 £363
25th Percentile £420 £463 £463
Median daily rate (50th Percentile) £550 £575 £585
Median % change year-on-year -4.35% -1.71% +1.74%
75th Percentile £675 £688 £695
90th Percentile £763 £786 £800
Central London median daily rate £550 £575 £575
% change year-on-year -4.35% - -
Number of hourly rates quoted 18 17 18
10th Percentile £16.90 £16.70 £14.25
25th Percentile £21.07 £23.13 £17.00
Median hourly rate £27.75 £42.50 £31.25
Median % change year-on-year -34.71% +36.00% -33.33%
75th Percentile £44.63 £112.00 £51.06
90th Percentile £63.75 £137.50 £70.25
Central London median hourly rate £27.75 £35.00 £27.50
% change year-on-year -20.71% +27.27% -36.22%

Service Management
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in the City of London.

Service Management job vacancy trend in the City of London

Service Management
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing Service Management.

Contractor daily rate distribution trend for jobs in the City of London citing Service Management

Service Management
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Management in the City of London over the 6 months to 31 October 2025.

Daily rate histogram for Service Management in the City of London

Service Management
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management.

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management

Service Management
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 10 (24.39%) SharePoint
2 5 (12.20%) Microsoft Exchange
3 3 (7.32%) Confluence
Applications
1 2 (4.88%) Microsoft Office
2 1 (2.44%) Microsoft Excel
2 1 (2.44%) Microsoft PowerPoint
Business Applications
1 3 (7.32%) Salesforce CRM
1 3 (7.32%) Workday HCM
2 2 (4.88%) Remedy ITSM
3 1 (2.44%) Integrated Workplace Management System
3 1 (2.44%) ResourceLink
Cloud Services
1 10 (24.39%) Microsoft 365
2 7 (17.07%) Azure
3 5 (12.20%) Entra ID
4 3 (7.32%) PaaS
5 2 (4.88%) OneDrive
6 1 (2.44%) AWS
6 1 (2.44%) Power Platform
6 1 (2.44%) SaaS
6 1 (2.44%) Salesforce Sales Cloud
6 1 (2.44%) Salesforce Service Cloud
Communications & Networking
1 2 (4.88%) Softphone
1 2 (4.88%) VPN
1 2 (4.88%) Wi-Fi
1 2 (4.88%) Wireless
2 1 (2.44%) DHCP
2 1 (2.44%) DNS
2 1 (2.44%) IP Telephony
2 1 (2.44%) LAN
2 1 (2.44%) SSH
2 1 (2.44%) TCP/IP
2 1 (2.44%) WAN
Database & Business Intelligence
1 1 (2.44%) Power BI
1 1 (2.44%) Tableau
Development Applications
1 4 (9.76%) JIRA
2 1 (2.44%) Bitbucket
2 1 (2.44%) Git
2 1 (2.44%) ScriptRunner
2 1 (2.44%) Zephyr
General
1 13 (31.71%) Finance
1 13 (31.71%) Social Skills
2 6 (14.63%) Influencing Skills
3 5 (12.20%) Presentation Skills
3 5 (12.20%) Public Sector
4 3 (7.32%) Analytical Skills
5 2 (4.88%) Banking
5 2 (4.88%) Telecoms
6 1 (2.44%) Back Office
Job Titles
1 10 (24.39%) Architect
2 8 (19.51%) Solutions Architect
3 6 (14.63%) Analyst
4 5 (12.20%) IT Manager
5 4 (9.76%) Head of Support
5 4 (9.76%) Support Analyst
6 3 (7.32%) IT Analyst
6 3 (7.32%) IT Support
6 3 (7.32%) IT Support Analyst
6 3 (7.32%) Lead
6 3 (7.32%) Service Manager
7 2 (4.88%) 2nd Line Support
7 2 (4.88%) Delivery Manager
7 2 (4.88%) IT Operations Manager
7 2 (4.88%) Operations Manager
7 2 (4.88%) Service Delivery Manager
8 1 (2.44%) Administrator
8 1 (2.44%) Senior Analyst
8 1 (2.44%) Support Engineer
8 1 (2.44%) Technical Architect
Libraries, Frameworks & Software Standards
1 4 (9.76%) Lightning Web Components
2 3 (7.32%) .NET
2 3 (7.32%) RESTful
2 3 (7.32%) Web Services
3 1 (2.44%) ADO
Miscellaneous
1 4 (9.76%) Video Conferencing
2 2 (4.88%) iPad
2 2 (4.88%) Onboarding
3 1 (2.44%) BYOD
3 1 (2.44%) CMDB
3 1 (2.44%) Management Information System
3 1 (2.44%) Product Ownership
3 1 (2.44%) Smartphone
3 1 (2.44%) Tandem
3 1 (2.44%) Virtual Team
Operating Systems
1 8 (19.51%) Windows
2 3 (7.32%) Windows Server
3 2 (4.88%) Apple iOS
3 2 (4.88%) Windows 10
4 1 (2.44%) Android
4 1 (2.44%) Mac OS
4 1 (2.44%) Mac OS X
4 1 (2.44%) Unix
Processes & Methodologies
1 21 (51.22%) ITIL
2 18 (43.90%) ITSM
3 10 (24.39%) SDLC
4 9 (21.95%) Problem-Solving
5 8 (19.51%) Enterprise Architecture
6 7 (17.07%) Roadmaps
7 6 (14.63%) Service Delivery
8 5 (12.20%) Business Intelligence
8 5 (12.20%) Supply Chain Management
9 4 (9.76%) Architecture Roadmap
9 4 (9.76%) Computer Science
9 4 (9.76%) CRM
9 4 (9.76%) Customer Experience
9 4 (9.76%) Customer Service
9 4 (9.76%) Decision-Making
9 4 (9.76%) Migration
9 4 (9.76%) Project Delivery
9 4 (9.76%) Stakeholder Engagement
9 4 (9.76%) Stakeholder Management
10 3 (7.32%) Process Improvement
Programming Languages
1 1 (2.44%) Groovy
1 1 (2.44%) Java
1 1 (2.44%) Python
Qualifications
1 9 (21.95%) SC Cleared
1 9 (21.95%) Security Cleared
2 6 (14.63%) Degree
3 1 (2.44%) ACCA
3 1 (2.44%) Computer Science Degree
3 1 (2.44%) ITIL Certification
3 1 (2.44%) ITIL Foundation Certificate
3 1 (2.44%) PMI Certification
3 1 (2.44%) PMP
Quality Assurance & Compliance
1 4 (9.76%) COBIT
2 3 (7.32%) GDPR
3 2 (4.88%) ISO/IEC 27001
3 2 (4.88%) SLA
4 1 (2.44%) Accessibility
4 1 (2.44%) ISO 9001
4 1 (2.44%) ISO/IEC 20000
4 1 (2.44%) NIST
System Software
1 7 (17.07%) Active Directory
2 1 (2.44%) Hyper-V
2 1 (2.44%) VMware Infrastructure
Systems Management
1 2 (4.88%) Microsoft Intune
2 1 (2.44%) Opsgenie
2 1 (2.44%) SCCM
2 1 (2.44%) Single Sign-On
Vendors
1 13 (31.71%) Microsoft
2 7 (17.07%) ServiceNow
3 5 (12.20%) IFS
4 4 (9.76%) Salesforce
5 3 (7.32%) Databricks
5 3 (7.32%) Workday
6 2 (4.88%) Polycom
6 2 (4.88%) Remedy
7 1 (2.44%) Atlassian
7 1 (2.44%) Citrix
7 1 (2.44%) Google
7 1 (2.44%) IBM
7 1 (2.44%) Logitech
7 1 (2.44%) Okta
7 1 (2.44%) Planon
7 1 (2.44%) Sophos
7 1 (2.44%) VMware