Service Management Contract Job Trends in the City of London

Service Management
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 8 January 2026, with comparisons to the same periods in the previous two years.

6 months to
8 Jan 2026
Same period 2025 Same period 2024
Rank 92 60 84
Rank change year-on-year -32 +24 +33
Contract jobs citing Service Management 31 62 45
As % of all contract jobs in the City of London 1.69% 3.17% 1.85%
As % of the Processes & Methodologies category 1.88% 3.45% 2.07%
Number of daily rates quoted 24 35 33
10th Percentile £276 £218 £313
25th Percentile £353 £375 £363
Median daily rate (50th Percentile) £500 £513 £468
Median % change year-on-year -2.44% +9.63% -6.50%
75th Percentile £600 £638 £638
90th Percentile £675 £685 £728
Central London median daily rate £500 £513 £471
% change year-on-year -2.44% +8.75% -3.33%

All Process & Methodology Skills
City of London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,652 1,797 2,170
As % of all contract IT jobs advertised in the City of London 89.83% 91.97% 89.37%
Number of daily rates quoted 1,162 1,093 1,548
10th Percentile £350 £363 £363
25th Percentile £425 £463 £463
Median daily rate (50th Percentile) £536 £575 £575
Median % change year-on-year -6.74% - -2.13%
75th Percentile £675 £688 £688
90th Percentile £765 £788 £800
Central London median daily rate £540 £575 £573
% change year-on-year -6.09% +0.44% -0.43%
Number of hourly rates quoted 15 13 10
10th Percentile £19.94 £15.60 £17.00
25th Percentile £20.50 £22.00 £17.48
Median hourly rate £28.00 £42.50 £26.25
Median % change year-on-year -34.12% +61.90% -30.46%
75th Percentile £42.30 £112.00 £44.56
90th Percentile £45.56 £132.40 £74.13
Central London median hourly rate £26.11 £35.00 £27.66
% change year-on-year -25.40% +26.56% -20.99%

Service Management
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in the City of London.

Service Management job vacancy trend in the City of London

Service Management
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing Service Management.

Contractor daily rate distribution trend for jobs in the City of London citing Service Management

Service Management
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Management in the City of London over the 6 months to 8 January 2026.

Daily rate histogram for Service Management in the City of London

Service Management
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management.

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management

Service Management
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (25.81%) SharePoint
2 2 (6.45%) Microsoft Exchange
3 1 (3.23%) Confluence
Applications
1 2 (6.45%) Microsoft Office
2 1 (3.23%) Microsoft Excel
2 1 (3.23%) Microsoft PowerPoint
2 1 (3.23%) MS Visio
Business Applications
1 3 (9.68%) Remedy ITSM
2 1 (3.23%) Integrated Workplace Management System
Cloud Services
1 6 (19.35%) Microsoft 365
2 5 (16.13%) Azure
3 2 (6.45%) AWS
3 2 (6.45%) Entra ID
3 2 (6.45%) OneDrive
4 1 (3.23%) GCP
4 1 (3.23%) Rubrik
4 1 (3.23%) Salesforce Sales Cloud
4 1 (3.23%) Salesforce Service Cloud
Communications & Networking
1 2 (6.45%) Softphone
1 2 (6.45%) VPN
1 2 (6.45%) Wireless
2 1 (3.23%) IP Telephony
2 1 (3.23%) LAN
2 1 (3.23%) SSH
2 1 (3.23%) WAN
2 1 (3.23%) Wi-Fi
Database & Business Intelligence
1 1 (3.23%) Tableau
Development Applications
1 3 (9.68%) JIRA
2 1 (3.23%) Bitbucket
2 1 (3.23%) Git
General
1 12 (38.71%) Social Skills
2 11 (35.48%) Finance
3 6 (19.35%) Public Sector
4 5 (16.13%) Influencing Skills
5 3 (9.68%) Analytical Skills
6 2 (6.45%) Banking
6 2 (6.45%) Telecoms
7 1 (3.23%) Back Office
7 1 (3.23%) Documentation Skills
7 1 (3.23%) Financial Institution
7 1 (3.23%) International Banking
7 1 (3.23%) Presentation Skills
Job Titles
1 6 (19.35%) Architect
2 5 (16.13%) Analyst
2 5 (16.13%) Solutions Architect
3 4 (12.90%) Head of Support
4 3 (9.68%) IT Manager
4 3 (9.68%) Lead
5 2 (6.45%) 2nd Line Support
5 2 (6.45%) Change Manager
5 2 (6.45%) Consultant
5 2 (6.45%) Management Consultant
5 2 (6.45%) Support Analyst
6 1 (3.23%) Business Change Manager
6 1 (3.23%) Business Consultant
6 1 (3.23%) Desktop Support
6 1 (3.23%) Desktop Support Analyst
6 1 (3.23%) IT Support Analyst
6 1 (3.23%) Service Analyst
6 1 (3.23%) Service Desk Analyst
6 1 (3.23%) Support Engineer
6 1 (3.23%) Team Leader
Libraries, Frameworks & Software Standards
1 1 (3.23%) ADO
1 1 (3.23%) Lightning Web Components
Miscellaneous
1 4 (12.90%) Video Conferencing
2 2 (6.45%) iPad
2 2 (6.45%) Onboarding
3 1 (3.23%) BYOD
3 1 (3.23%) CMDB
3 1 (3.23%) Management Information System
3 1 (3.23%) Product Ownership
3 1 (3.23%) Smartphone
3 1 (3.23%) Tandem
3 1 (3.23%) Virtual Team
Operating Systems
1 6 (19.35%) Windows
2 2 (6.45%) Windows 10
2 2 (6.45%) Windows Server
3 1 (3.23%) Android
3 1 (3.23%) Apple iOS
3 1 (3.23%) Mac OS X
3 1 (3.23%) Unix
Processes & Methodologies
1 15 (48.39%) ITIL
2 11 (35.48%) ITSM
3 7 (22.58%) Problem-Solving
4 6 (19.35%) Enterprise Architecture
5 5 (16.13%) SDLC
6 4 (12.90%) Project Management
6 4 (12.90%) Stakeholder Management
6 4 (12.90%) Supply Chain Management
7 3 (9.68%) Business Continuity
7 3 (9.68%) Change Management
7 3 (9.68%) Continuous Improvement
7 3 (9.68%) Cybersecurity
7 3 (9.68%) Incident Management
7 3 (9.68%) Migration
7 3 (9.68%) Release Management
7 3 (9.68%) Service Delivery
7 3 (9.68%) Stakeholder Engagement
8 2 (6.45%) Business Continuity Planning
8 2 (6.45%) Identity Access Management
8 2 (6.45%) User Experience
Qualifications
1 10 (32.26%) Security Cleared
2 9 (29.03%) SC Cleared
3 2 (6.45%) Degree
4 1 (3.23%) Computer Science Degree
Quality Assurance & Compliance
1 3 (9.68%) ISO/IEC 27001
2 2 (6.45%) NIST
3 1 (3.23%) COBIT
3 1 (3.23%) Data Quality
3 1 (3.23%) ISO 9001
3 1 (3.23%) ISO/IEC 20000
3 1 (3.23%) SLA
System Software
1 6 (19.35%) Active Directory
Systems Management
1 2 (6.45%) Microsoft Intune
2 1 (3.23%) SCCM
2 1 (3.23%) Single Sign-On
Vendors
1 8 (25.81%) Microsoft
2 7 (22.58%) ServiceNow
3 4 (12.90%) IFS
4 3 (9.68%) Remedy
5 2 (6.45%) Polycom
6 1 (3.23%) BMC
6 1 (3.23%) Citrix
6 1 (3.23%) Google
6 1 (3.23%) IBM
6 1 (3.23%) Logitech
6 1 (3.23%) Okta
6 1 (3.23%) Planon
6 1 (3.23%) Salesforce
6 1 (3.23%) Sophos
6 1 (3.23%) VMware
6 1 (3.23%) Zerto