Period
to

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 25 May 2022 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Central London > City of London
6 months to
25 May 2022
Same period 2021 Same period 2020
Rank 78 118 113
Rank change year-on-year +40 -5 +14
Contract jobs citing Service Management 120 36 44
As % of all contract jobs advertised in the City of London 2.87% 1.26% 1.39%
As % of the Processes & Methodologies category 3.15% 1.38% 1.58%
Number of daily rates quoted 85 22 25
10th Percentile £400 £310 £256
25th Percentile £475 £328 £313
Median daily rate (50th Percentile) £550 £411 £475
Median % change year-on-year +33.74% -13.42% -4.14%
75th Percentile £638 £534 £575
90th Percentile £683 £688 £582
Central London median daily rate £550 £440 £500
% change year-on-year +25.00% -12.00% -4.76%
Number of hourly rates quoted 5 1 7
10th Percentile £18.30 - £12.76
25th Percentile - - £14.19
Median hourly rate £21.00 £28.00 £15.98
Median % change year-on-year -25.00% +75.22% -15.77%
75th Percentile - - £18.26
90th Percentile - - £21.52
Central London median hourly rate £21.00 £28.00 £15.98
% change year-on-year -25.00% +75.22% -15.77%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 3,813 2,608 2,790
As % of all contract IT jobs advertised in the City of London 91.29% 91.48% 88.40%
Number of daily rates quoted 2,878 1,892 2,077
10th Percentile £388 £340 £335
25th Percentile £475 £431 £413
Median daily rate (50th Percentile) £575 £525 £515
Median % change year-on-year +9.52% +1.94% -1.90%
75th Percentile £688 £638 £604
90th Percentile £775 £713 £675
Central London median daily rate £570 £525 £500
% change year-on-year +8.57% +5.00% -4.76%
Number of hourly rates quoted 45 28 50
10th Percentile £18.50 £8.00 £12.42
25th Percentile £21.00 £12.28 £14.41
Median hourly rate £40.50 £22.98 £24.06
Median % change year-on-year +76.28% -4.51% +21.82%
75th Percentile £51.75 £28.94 £39.13
90th Percentile £62.50 £38.98 £52.33
Central London median hourly rate £40.50 £20.00 £24.50
% change year-on-year +102.50% -18.37% +22.50%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Management in the City of London.

Daily rate trend for Service Management in the City of London

Service Management
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Management in the City of London over the 6 months to 25 May 2022.

Daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Management in the City of London.

Hourly rate trend for Service Management in the City of London

For the 6 months to 25 May 2022, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Management.

1 63 (52.50%) ITIL
2 44 (36.67%) ITSM
3 37 (30.83%) Security Cleared
4 33 (27.50%) Finance
5 29 (24.17%) SC Cleared
6 27 (22.50%) Social Skills
7 24 (20.00%) Microsoft
8 23 (19.17%) ServiceNow
9 22 (18.33%) Agile
10 21 (17.50%) Azure
11 18 (15.00%) Service Delivery
11 18 (15.00%) Data Centre
12 17 (14.17%) Banking
13 16 (13.33%) Service Design
13 16 (13.33%) DevOps
13 16 (13.33%) Analytical Skills
13 16 (13.33%) Project Delivery
14 15 (12.50%) Problem-Solving
14 15 (12.50%) SLA
15 13 (10.83%) Change Management
15 13 (10.83%) Splunk
16 12 (10.00%) ITIL V3
17 11 (9.17%) Transition Management
17 11 (9.17%) SIEM
17 11 (9.17%) Microsoft 365
17 11 (9.17%) Migration
17 11 (9.17%) ITIL Certification
17 11 (9.17%) AWS
18 10 (8.33%) Customer Engagement
18 10 (8.33%) Incident Management

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.00%) SharePoint
2 4 (3.33%) CMS
2 4 (3.33%) Confluence
3 1 (0.83%) nginx
3 1 (0.83%) Tomcat
Applications
1 5 (4.17%) Microsoft Office
2 3 (2.50%) Microsoft Excel
2 3 (2.50%) Microsoft PowerPoint
3 1 (0.83%) MS Visio
Business Applications
1 4 (3.33%) Remedy ITSM
2 2 (1.67%) Elite 3E
3 1 (0.83%) Dynamics AX
3 1 (0.83%) Dynamics CRM
3 1 (0.83%) Maximo
3 1 (0.83%) Oracle Cash Management
3 1 (0.83%) SAP S/4HANA
Cloud Services
1 21 (17.50%) Azure
2 11 (9.17%) AWS
2 11 (9.17%) Microsoft 365
3 7 (5.83%) SaaS
4 4 (3.33%) OpenShift
5 3 (2.50%) AWS Direct Connect
5 3 (2.50%) Azure Active Directory
5 3 (2.50%) Azure ExpressRoute
5 3 (2.50%) Dynamics 365
5 3 (2.50%) GitHub
5 3 (2.50%) OneDrive
5 3 (2.50%) PaaS
6 2 (1.67%) Apigee
6 2 (1.67%) IaaS
7 1 (0.83%) AWS CloudFormation
7 1 (0.83%) AWS Lambda
7 1 (0.83%) GCP
7 1 (0.83%) Mimecast
7 1 (0.83%) Serverless
7 1 (0.83%) SuccessFactors
Communications & Networking
1 6 (5.00%) WAN
2 5 (4.17%) DHCP
2 5 (4.17%) DNS
2 5 (4.17%) Firewall
3 4 (3.33%) Internet
3 4 (3.33%) LAN
3 4 (3.33%) Skype
4 3 (2.50%) IPv4
4 3 (2.50%) Wi-Fi
5 2 (1.67%) Remote Desktop
5 2 (1.67%) SD-WAN
5 2 (1.67%) VPN
5 2 (1.67%) Wireless
6 1 (0.83%) ATM
6 1 (0.83%) BGP
6 1 (0.83%) GSM
6 1 (0.83%) Multicast
6 1 (0.83%) Softphone
6 1 (0.83%) TCP/IP
6 1 (0.83%) Unified Communications
Database & Business Intelligence
1 3 (2.50%) Oracle Database
2 2 (1.67%) Relational Database
3 1 (0.83%) Big Data
3 1 (0.83%) Power BI
3 1 (0.83%) RDBMS
3 1 (0.83%) SQL Server
Development Applications
1 7 (5.83%) JIRA
2 4 (3.33%) Git (software)
3 3 (2.50%) Jenkins
4 2 (1.67%) Subversion
5 1 (0.83%) IBM UrbanCode
5 1 (0.83%) Team Foundation Server
5 1 (0.83%) TeamCity
General
1 33 (27.50%) Finance
2 27 (22.50%) Social Skills
3 17 (14.17%) Banking
4 16 (13.33%) Analytical Skills
5 5 (4.17%) Legal
5 5 (4.17%) Marketing
5 5 (4.17%) Public Sector
6 4 (3.33%) Retail
7 3 (2.50%) Financial Institution
7 3 (2.50%) Law
7 3 (2.50%) Organisational Skills
8 2 (1.67%) Front Office
9 1 (0.83%) Billing
9 1 (0.83%) Inclusion and Diversity
9 1 (0.83%) Influencing Skills
9 1 (0.83%) Local Government
9 1 (0.83%) Manufacturing
9 1 (0.83%) Presentation Skills
Job Titles
1 26 (21.67%) Architect
2 18 (15.00%) Analyst
2 18 (15.00%) Service Manager
3 12 (10.00%) Service Architect
4 9 (7.50%) Developer
5 8 (6.67%) Business Analyst
6 6 (5.00%) Coordinator
6 6 (5.00%) IT Manager
6 6 (5.00%) Senior Manager
6 6 (5.00%) Senior Service Manager
7 5 (4.17%) Delivery Manager
7 5 (4.17%) Infrastructure Architect
7 5 (4.17%) IT Analyst
7 5 (4.17%) Operations Manager
8 4 (3.33%) 2nd Line Support
8 4 (3.33%) Senior Developer
8 4 (3.33%) Service Analyst
8 4 (3.33%) Service Transition Manager
8 4 (3.33%) ServiceNow Developer
8 4 (3.33%) Systems Engineer
Libraries, Frameworks & Software Standards
1 5 (4.17%) Web Services
2 4 (3.33%) HTML
2 4 (3.33%) XML
3 3 (2.50%) Node.js
3 3 (2.50%) React
3 3 (2.50%) Spring
3 3 (2.50%) Spring Boot
4 2 (1.67%) Ajax
4 2 (1.67%) JSON
4 2 (1.67%) RESTful
5 1 (0.83%) AngularJS
5 1 (0.83%) CSS
5 1 (0.83%) Middleware
Miscellaneous
1 18 (15.00%) Data Centre
2 8 (6.67%) CMDB
3 7 (5.83%) Management Information System
4 6 (5.00%) Virtual Team
5 3 (2.50%) Blackberry
5 3 (2.50%) Video Conferencing
6 2 (1.67%) Hedge funds
7 1 (0.83%) Distributed Denial-of-Service
7 1 (0.83%) Enterprise Software
7 1 (0.83%) Foreign Exchange (FX)
7 1 (0.83%) iPad
7 1 (0.83%) iPhone
7 1 (0.83%) Legacy Systems
7 1 (0.83%) Online Banking
7 1 (0.83%) Public Cloud
7 1 (0.83%) Replication
7 1 (0.83%) Self-Motivation
7 1 (0.83%) Smartphone
7 1 (0.83%) User Experience
Operating Systems
1 10 (8.33%) Windows
2 8 (6.67%) Windows Server
3 5 (4.17%) Linux
3 5 (4.17%) Windows 10
4 2 (1.67%) Android
4 2 (1.67%) Apple iOS
4 2 (1.67%) Unix
5 1 (0.83%) Mac OS
5 1 (0.83%) Red Hat Enterprise Linux
5 1 (0.83%) Windows 7
5 1 (0.83%) Windows Server 2012
Processes & Methodologies
1 63 (52.50%) ITIL
2 44 (36.67%) ITSM
3 22 (18.33%) Agile
4 18 (15.00%) Service Delivery
5 16 (13.33%) DevOps
5 16 (13.33%) Project Delivery
5 16 (13.33%) Service Design
6 15 (12.50%) Problem-Solving
7 13 (10.83%) Change Management
8 12 (10.00%) ITIL V3
9 11 (9.17%) Migration
9 11 (9.17%) SIEM
9 11 (9.17%) Transition Management
10 10 (8.33%) Customer Engagement
10 10 (8.33%) Incident Management
10 10 (8.33%) Project Management
11 9 (7.50%) CI/CD
11 9 (7.50%) Scrum
12 7 (5.83%) Problem Management
12 7 (5.83%) Stakeholder Management
Programming Languages
1 6 (5.00%) Java
1 6 (5.00%) JavaScript
2 5 (4.17%) SQL
3 4 (3.33%) PowerShell
4 3 (2.50%) Python
4 3 (2.50%) R
5 2 (1.67%) C
5 2 (1.67%) Perl
Qualifications
1 37 (30.83%) Security Cleared
2 29 (24.17%) SC Cleared
3 11 (9.17%) ITIL Certification
4 5 (4.17%) Degree
5 3 (2.50%) BPSS Clearance
5 3 (2.50%) DV Cleared
6 2 (1.67%) CCNA
6 2 (1.67%) CCNP
6 2 (1.67%) Cisco Certification
6 2 (1.67%) TOGAF Certification
7 1 (0.83%) CTC Cleared
7 1 (0.83%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (12.50%) SLA
2 3 (2.50%) ISO/IEC 27001
2 3 (2.50%) QA
3 2 (1.67%) Data Quality
3 2 (1.67%) GDPR
3 2 (1.67%) PCI DSS
4 1 (0.83%) ISO/IEC 20000
System Software
1 9 (7.50%) Active Directory
2 7 (5.83%) VMware Infrastructure
3 5 (4.17%) Docker
4 4 (3.33%) Virtual Machines
4 4 (3.33%) vSphere
5 1 (0.83%) Microsoft Virtual Server
5 1 (0.83%) Virtual Servers
5 1 (0.83%) VMware ESXi
Systems Management
1 8 (6.67%) Terraform
2 6 (5.00%) SCCM
3 5 (4.17%) Kubernetes
3 5 (4.17%) Microsoft Intune
4 4 (3.33%) SCOM
5 3 (2.50%) Ansible
5 3 (2.50%) vCenter Server
6 1 (0.83%) Consul
6 1 (0.83%) ITRS Geneos
6 1 (0.83%) McAfee ePO
6 1 (0.83%) NetBackup
6 1 (0.83%) Norton AntiVirus
6 1 (0.83%) Opscode Chef
6 1 (0.83%) Packer
6 1 (0.83%) Puppet
6 1 (0.83%) Symantec Enterprise Vault
6 1 (0.83%) WSUS
Vendors
1 24 (20.00%) Microsoft
2 23 (19.17%) ServiceNow
3 13 (10.83%) Splunk
4 7 (5.83%) VMware
5 6 (5.00%) Citrix
6 5 (4.17%) Cisco
6 5 (4.17%) Oracle
7 4 (3.33%) BMC
7 4 (3.33%) Juniper
7 4 (3.33%) Remedy
7 4 (3.33%) Salesforce.com
8 2 (1.67%) Adobe
8 2 (1.67%) Altiris
8 2 (1.67%) Bloomberg
8 2 (1.67%) Google
8 2 (1.67%) IBM
8 2 (1.67%) iManage
8 2 (1.67%) New Relic
8 2 (1.67%) Reuters
8 2 (1.67%) Sun