Period
to 17 January 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Central London > City of London
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 158 119 99
Rank change year-on-year -39 -20 0
Contract jobs citing Service Management 90 126 156
As % of all contract IT jobs advertised in the City of London 1.27% 2.01% 2.21%
As % of the Processes & Methodologies category 1.45% 2.29% 2.58%
Number of daily rates quoted 57 88 96
City of London median daily rate £475 £404 £434
Median daily rate % change year-on-year +17.65% -6.92% +2.06%
10th Percentile £222 £251 £225
90th Percentile £580 £603 £619
Central London median daily rate £450 £405 £430
% change year-on-year +11.11% -5.81% +1.18%
Number of hourly rates quoted 4 2 5
City of London median hourly rate £17.75 £72.50 £17.00
Median hourly rate % change year-on-year -75.52% +326.47% +88.89%
10th Percentile £14.75 £48.25 £16.50
90th Percentile £21.23 £94.75 £41.79
Central London median hourly rate £15.50 £31.50 £18.00
% change year-on-year -50.79% +75.00% +100.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6,214 5,495 6,047
As % of all contract IT jobs advertised in the City of London 87.99% 87.82% 85.49%
Number of daily rates quoted 4,955 4,373 4,811
City of London median daily rate £505 £475 £475
Median daily rate % change year-on-year +6.32% - +5.56%
10th Percentile £332 £313 £288
90th Percentile £688 £668 £650
Central London median daily rate £500 £475 £463
% change year-on-year +5.26% +2.70% +2.78%
Number of hourly rates quoted 61 50 56
City of London median hourly rate £18.70 £21.13 £21.68
Median hourly rate % change year-on-year -11.48% -2.57% +17.22%
10th Percentile £11.81 £13.73 £12.50
90th Percentile £31.50 £55.00 £52.75
Central London median hourly rate £20.25 £19.00 £21.43
% change year-on-year +6.58% -11.35% +19.97%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the City of London.

Contractor daily rate trend for Service Management in the City of London

Service Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Management in the City of London over the 6 months to 17 January 2018.

Contractor daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the City of London.

Contractor hourly rate trend for Service Management in the City of London

For the 6 months to 17 January 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Management.

1 57 (63.33%) ITIL
2 33 (36.67%) Finance
3 29 (32.22%) Windows
4 27 (30.00%) ITSM
5 19 (21.11%) Active Directory
5 19 (21.11%) Agile Software Development
6 18 (20.00%) Microsoft
6 18 (20.00%) ServiceNow
7 14 (15.56%) ITIL Certification
7 14 (15.56%) Project Management
8 13 (14.44%) Java
9 11 (12.22%) Microsoft Office
9 11 (12.22%) Python
10 10 (11.11%) Banking
10 10 (11.11%) Security Cleared
10 10 (11.11%) Financial Institution
10 10 (11.11%) Office 365
11 9 (10.00%) Windows 10
11 9 (10.00%) Web Services
11 9 (10.00%) Hedge funds
12 8 (8.89%) Problem Management
12 8 (8.89%) PRINCE2
12 8 (8.89%) Unix
12 8 (8.89%) Linux
12 8 (8.89%) Stakeholder Management
12 8 (8.89%) Service Delivery
12 8 (8.89%) Change Management
13 7 (7.78%) SQL
13 7 (7.78%) Citrix
14 6 (6.67%) Investment Banking

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.33%) Apache Spark
1 3 (3.33%) MS Exchange
2 2 (2.22%) Confluence
2 2 (2.22%) SharePoint
2 2 (2.22%) WebLogic
3 1 (1.11%) IIS
3 1 (1.11%) Oracle Workflow
3 1 (1.11%) Skype for Business
Applications
1 11 (12.22%) Microsoft Office
2 2 (2.22%) Microsoft Excel
2 2 (2.22%) MS Visio
3 1 (1.11%) Microsoft PowerPoint
Business Applications
1 3 (3.33%) Dynamics CRM
2 2 (2.22%) SAP CRM
3 1 (1.11%) Remedy ITSM
Cloud Services
1 10 (11.11%) Office 365
2 6 (6.67%) Microsoft Azure
3 5 (5.56%) Amazon AWS
4 4 (4.44%) Cloud Computing
5 3 (3.33%) Serverless
Communications & Networking
1 5 (5.56%) Internet
2 4 (4.44%) LDAP
2 4 (4.44%) WAN
3 2 (2.22%) LAN
3 2 (2.22%) VoIP
3 2 (2.22%) VPN
3 2 (2.22%) Wireless
4 1 (1.11%) BGP
4 1 (1.11%) Broadband
4 1 (1.11%) Cisco ASA
4 1 (1.11%) Cisco IOS
4 1 (1.11%) DHCP
4 1 (1.11%) DNS
4 1 (1.11%) IPsec
4 1 (1.11%) IPv4
4 1 (1.11%) OSPF
4 1 (1.11%) SSL
4 1 (1.11%) TCP/IP
4 1 (1.11%) VRRP
4 1 (1.11%) Wi-Fi
Database & Business Intelligence
1 6 (6.67%) SQL Server
2 3 (3.33%) Big Data
2 3 (3.33%) Data Warehouse
2 3 (3.33%) Hadoop
2 3 (3.33%) HBase
2 3 (3.33%) MongoDB
2 3 (3.33%) Relational Database
2 3 (3.33%) Sqoop
Development Applications
1 3 (3.33%) Atlassian Bamboo
1 3 (3.33%) PyCharm
2 2 (2.22%) JIRA
3 1 (1.11%) Artifactory
3 1 (1.11%) JUnit
3 1 (1.11%) Maven
3 1 (1.11%) Subversion
3 1 (1.11%) TeamCity
General
1 33 (36.67%) Finance
2 10 (11.11%) Banking
2 10 (11.11%) Financial Institution
3 6 (6.67%) Investment Banking
4 4 (4.44%) Back Office
4 4 (4.44%) Front Office
5 3 (3.33%) Telecoms
6 1 (1.11%) Law
6 1 (1.11%) Marketing
6 1 (1.11%) Multimedia
6 1 (1.11%) Publishing
6 1 (1.11%) Retail
Job Titles
1 26 (28.89%) Analyst
2 13 (14.44%) Developer
3 11 (12.22%) Business Analyst
3 11 (12.22%) Desktop Support
3 11 (12.22%) Technical Analyst
4 8 (8.89%) Consultant
5 7 (7.78%) Service Manager
5 7 (7.78%) Technical Business Analyst
6 6 (6.67%) Python Developer
7 5 (5.56%) 2nd Line Support
7 5 (5.56%) Active Directory Support
7 5 (5.56%) Administrator
7 5 (5.56%) Desktop Engineer
7 5 (5.56%) IT Consultant
7 5 (5.56%) Java Developer
7 5 (5.56%) Project Manager
7 5 (5.56%) Support Analyst
8 4 (4.44%) Infrastructure Business Analyst
8 4 (4.44%) Onboarding Analyst
8 4 (4.44%) Technical Infrastructure Analyst
Libraries, Frameworks & Software Standards
1 9 (10.00%) Web Services
2 6 (6.67%) SOAP
3 5 (5.56%) SailPoint
4 4 (4.44%) CSS
4 4 (4.44%) HTML
4 4 (4.44%) REST
5 3 (3.33%) Flask
5 3 (3.33%) jQuery
5 3 (3.33%) Kafka
5 3 (3.33%) Middleware
5 3 (3.33%) Node.js
6 2 (2.22%) Ajax
6 2 (2.22%) XML
7 1 (1.11%) Hibernate
7 1 (1.11%) J2EE
7 1 (1.11%) Mason
7 1 (1.11%) RESTful
7 1 (1.11%) Velocity
Miscellaneous
1 9 (10.00%) Hedge funds
2 6 (6.67%) Analytical Skills
2 6 (6.67%) CMDB
3 5 (5.56%) Smartphone
4 4 (4.44%) Mobile App
5 3 (3.33%) Computer Science
5 3 (3.33%) Data Structures
5 3 (3.33%) Hybrid Cloud
6 2 (2.22%) Fat Client
6 2 (2.22%) Management Information System
6 2 (2.22%) Reinsurance
6 2 (2.22%) Thin Client
7 1 (1.11%) Cyberattack
7 1 (1.11%) Cyberthreat
7 1 (1.11%) Data Centre
7 1 (1.11%) Equities
7 1 (1.11%) Fixed Income
7 1 (1.11%) Taxonomies
Operating Systems
1 29 (32.22%) Windows
2 9 (10.00%) Windows 10
3 8 (8.89%) Linux
3 8 (8.89%) Unix
4 6 (6.67%) Windows 7
5 4 (4.44%) Windows Server
6 3 (3.33%) Android
7 2 (2.22%) AIX
8 1 (1.11%) Apple iOS
8 1 (1.11%) Windows Server 2012
Processes & Methodologies
1 57 (63.33%) ITIL
2 27 (30.00%) ITSM
3 19 (21.11%) Agile Software Development
4 14 (15.56%) Project Management
5 8 (8.89%) Change Management
5 8 (8.89%) PRINCE2
5 8 (8.89%) Problem Management
5 8 (8.89%) Service Delivery
5 8 (8.89%) Stakeholder Management
6 6 (6.67%) Configuration Management
6 6 (6.67%) Root Cause Analysis
7 5 (5.56%) Business Analysis
7 5 (5.56%) CRM
7 5 (5.56%) Cybersecurity
7 5 (5.56%) Data Management
7 5 (5.56%) Identity Access Management
7 5 (5.56%) TOGAF
8 4 (4.44%) AOP
8 4 (4.44%) Asset Management
8 4 (4.44%) Incident Management
Programming Languages
1 13 (14.44%) Java
2 11 (12.22%) Python
3 7 (7.78%) SQL
4 6 (6.67%) JavaScript
5 5 (5.56%) C#
6 4 (4.44%) BeanShell
6 4 (4.44%) Perl
6 4 (4.44%) PHP
7 2 (2.22%) Korn
8 1 (1.11%) Bash Shell
8 1 (1.11%) C
8 1 (1.11%) C++
8 1 (1.11%) PowerShell
8 1 (1.11%) Shell Script
Qualifications
1 14 (15.56%) ITIL Certification
2 10 (11.11%) Security Cleared
3 5 (5.56%) APMP
3 5 (5.56%) DV Cleared
4 4 (4.44%) Microsoft Certification
5 3 (3.33%) SC Cleared
6 2 (2.22%) Cisco Certification
6 2 (2.22%) Degree
6 2 (2.22%) MCITP
6 2 (2.22%) MCSA
6 2 (2.22%) MCSE
7 1 (1.11%) CBAP
7 1 (1.11%) CCNA
7 1 (1.11%) CCNP
7 1 (1.11%) Citrix Certification
7 1 (1.11%) CREST Certified
7 1 (1.11%) IIBA
7 1 (1.11%) ISEB
7 1 (1.11%) SANS
Quality Assurance & Compliance
1 4 (4.44%) SLA
2 3 (3.33%) COBIT
2 3 (3.33%) ISO/IEC 20000
3 2 (2.22%) Solvency II
4 1 (1.11%) GAAP
4 1 (1.11%) GDPR
4 1 (1.11%) PMO
4 1 (1.11%) QA
4 1 (1.11%) Sarbanes-Oxley
System Software
1 19 (21.11%) Active Directory
2 3 (3.33%) Apache Flume
2 3 (3.33%) HDFS
3 2 (2.22%) KVM
3 2 (2.22%) RHEV
3 2 (2.22%) Virtual Desktop
3 2 (2.22%) VMware Infrastructure
4 1 (1.11%) Docker
4 1 (1.11%) Virtual Machines
4 1 (1.11%) XenDesktop
Systems Management
1 2 (2.22%) BMC PATROL
1 2 (2.22%) SCCM
1 2 (2.22%) Tivoli Storage Manager
2 1 (1.11%) Ansible
2 1 (1.11%) DatAdvantage
2 1 (1.11%) HP UCMDB
2 1 (1.11%) OPNET
2 1 (1.11%) Opscode Chef
2 1 (1.11%) Puppet
Vendors
1 18 (20.00%) Microsoft
1 18 (20.00%) ServiceNow
2 7 (7.78%) Citrix
3 5 (5.56%) HP
3 5 (5.56%) Oracle
4 4 (4.44%) Cisco
4 4 (4.44%) Dell
4 4 (4.44%) SAP
4 4 (4.44%) VMware
5 2 (2.22%) Apple
5 2 (2.22%) BMC
5 2 (2.22%) Remedy
5 2 (2.22%) Sage
5 2 (2.22%) Salesforce.com
5 2 (2.22%) SolarWinds
6 1 (1.11%) Blue Coat
6 1 (1.11%) Charles River
6 1 (1.11%) Murex
6 1 (1.11%) Progress
6 1 (1.11%) Riverbed