Period
to 19 October 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Central London > City of London
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 158 154 117
Rank change year-on-year -4 -37 -24
Contract jobs citing Service Management 98 90 128
As % of all contract IT jobs advertised in the City of London 1.40% 1.31% 1.92%
As % of the Processes & Methodologies category 1.62% 1.47% 2.19%
Number of daily rates quoted 71 62 95
City of London median daily rate £438 £475 £493
Median daily rate % change year-on-year -7.89% -3.55% +12.57%
10th Percentile £143 £281 £209
90th Percentile £588 £636 £642
Central London median daily rate £425 £450 £493
% change year-on-year -5.56% -8.63% +12.57%
Number of hourly rates quoted 7 3 7
City of London median hourly rate £14.80 £15.50 £12.50
Median hourly rate % change year-on-year -4.52% +24.00% -26.47%
Central London median hourly rate £14.80 £15.13 £12.50
% change year-on-year -2.15% +21.00% -26.47%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6,053 6,122 5,858
As % of all contract IT jobs advertised in the City of London 86.47% 89.15% 87.91%
Number of daily rates quoted 4,822 4,825 4,684
City of London median daily rate £510 £500 £475
Median daily rate % change year-on-year +2.00% +5.26% +2.70%
10th Percentile £325 £325 £313
90th Percentile £675 £675 £663
Central London median daily rate £500 £500 £475
% change year-on-year - +5.26% +5.56%
Number of hourly rates quoted 96 55 53
City of London median hourly rate £18.70 £18.70 £19.92
Median hourly rate % change year-on-year - -6.12% -0.40%
10th Percentile £13.00 £13.31 £11.25
90th Percentile £33.38 £31.20 £54.03
Central London median hourly rate £18.70 £18.70 £19.00
% change year-on-year - -1.58% -5.00%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the City of London.

Contractor daily rate trend for Service Management in the City of London

Service Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Management in the City of London over the 6 months to 19 October 2018.

Contractor daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the City of London.

Contractor hourly rate trend for Service Management in the City of London

Service Management
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the City of London region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 2 - -
Service Management
Central London

For the 6 months to 19 October 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Management.

1 59 (60.20%) ITIL
2 39 (39.80%) Windows
2 39 (39.80%) Finance
3 33 (33.67%) ITSM
4 27 (27.55%) Active Directory
5 26 (26.53%) Microsoft
6 23 (23.47%) Analytical Skills
7 22 (22.45%) Windows 7
8 18 (18.37%) Microsoft Office
8 18 (18.37%) Agile Software Development
9 15 (15.31%) ITIL V3
10 14 (14.29%) Service Delivery
10 14 (14.29%) Citrix
10 14 (14.29%) Incident Management
11 13 (13.27%) VMware Infrastructure
11 13 (13.27%) VMware
12 12 (12.24%) Risk Management
12 12 (12.24%) ServiceNow
13 11 (11.22%) Windows 10
13 11 (11.22%) Root Cause Analysis
13 11 (11.22%) Information Security
13 11 (11.22%) Problem Management
13 11 (11.22%) Blackberry
13 11 (11.22%) Cisco
14 10 (10.20%) Project Management
14 10 (10.20%) Wyse
14 10 (10.20%) Banking
14 10 (10.20%) Office 365
14 10 (10.20%) Windows 8
15 9 (9.18%) Asset Management

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (9.18%) MS Exchange
2 5 (5.10%) Blackberry Enterprise Server
2 5 (5.10%) Exchange Server 2010
3 3 (3.06%) Confluence
4 2 (2.04%) CMS
4 2 (2.04%) SharePoint
5 1 (1.02%) Liferay
5 1 (1.02%) NetWeaver
5 1 (1.02%) Oracle SOA Suite
5 1 (1.02%) Skype for Business
5 1 (1.02%) WebLogic
5 1 (1.02%) WebLogic Portal
5 1 (1.02%) WordPress
Applications
1 18 (18.37%) Microsoft Office
2 3 (3.06%) Microsoft Excel
3 2 (2.04%) Microsoft PowerPoint
3 2 (2.04%) MS Visio
Business Applications
1 3 (3.06%) Dynamics AX
1 3 (3.06%) SAP GTS
2 2 (2.04%) Remedy ITSM
3 1 (1.02%) Markit EDM
3 1 (1.02%) SAP ERP
Cloud Services
1 10 (10.20%) Office 365
2 7 (7.14%) Amazon AWS
2 7 (7.14%) Microsoft Azure
3 3 (3.06%) SaaS
4 2 (2.04%) GitHub
4 2 (2.04%) IaaS
4 2 (2.04%) PaaS
5 1 (1.02%) iTunes
Communications & Networking
1 7 (7.14%) TCP/IP
2 6 (6.12%) Firewall
2 6 (6.12%) WAN
3 5 (5.10%) DNS
3 5 (5.10%) Internet
3 5 (5.10%) Wireless
4 4 (4.08%) LAN
4 4 (4.08%) Network Security
5 3 (3.06%) Cisco ASA
5 3 (3.06%) DHCP
5 3 (3.06%) Unified Communications
6 2 (2.04%) BGP
6 2 (2.04%) Cisco Nexus
6 2 (2.04%) Intrusion Detection
6 2 (2.04%) OSPF
6 2 (2.04%) Software-Defined Networking
6 2 (2.04%) Wireshark
7 1 (1.02%) Cisco IOS
7 1 (1.02%) Cisco IPT
7 1 (1.02%) VPLS
Database & Business Intelligence
1 1 (1.02%) Qlik Sense
1 1 (1.02%) QlikView
1 1 (1.02%) SQL Server
1 1 (1.02%) SQL Server 2008
Development Applications
1 5 (5.10%) JIRA
2 4 (4.08%) Jenkins
3 3 (3.06%) Git (software)
4 1 (1.02%) FitNesse
4 1 (1.02%) SonarQube
General
1 39 (39.80%) Finance
2 10 (10.20%) Banking
3 4 (4.08%) Investment Banking
4 2 (2.04%) Law
4 2 (2.04%) Legal
4 2 (2.04%) Retail
5 1 (1.02%) Advertising
5 1 (1.02%) Billing
5 1 (1.02%) Corporate Banking
5 1 (1.02%) Financial Institution
5 1 (1.02%) Front Office
5 1 (1.02%) Pharmaceutical
5 1 (1.02%) Retail Banking
5 1 (1.02%) Telecoms
Job Titles
1 26 (26.53%) Analyst
2 17 (17.35%) Service Manager
3 15 (15.31%) Service Analyst
4 13 (13.27%) Desktop Support
4 13 (13.27%) Support Engineer
5 12 (12.24%) Service Desk Analyst
6 10 (10.20%) Desktop Engineer
7 9 (9.18%) Desktop Support Engineer
8 8 (8.16%) Service Desk Support
8 8 (8.16%) Service Desk Support Analyst
9 7 (7.14%) Delivery Manager
9 7 (7.14%) IT Analyst
9 7 (7.14%) Services Delivery Manager
10 6 (6.12%) 1st Line Support
10 6 (6.12%) Architect
10 6 (6.12%) Technical Architect
11 5 (5.10%) 1st Line Service Desk Analyst
11 5 (5.10%) 1st Line Support Analyst
11 5 (5.10%) Business Analyst
11 5 (5.10%) Support Analyst
Libraries, Frameworks & Software Standards
1 3 (3.06%) REST
2 1 (1.02%) .NET
2 1 (1.02%) COM
2 1 (1.02%) Java EE
2 1 (1.02%) JAX-RS
2 1 (1.02%) JMS
2 1 (1.02%) JTA
2 1 (1.02%) Node.js
2 1 (1.02%) Web Services
Miscellaneous
1 23 (23.47%) Analytical Skills
2 11 (11.22%) Blackberry
3 9 (9.18%) iPhone
3 9 (9.18%) Management Information System
4 6 (6.12%) Video Conferencing
5 3 (3.06%) CMDB
5 3 (3.06%) User Experience
6 2 (2.04%) BYOD
6 2 (2.04%) Data Centre
6 2 (2.04%) Hybrid Cloud
6 2 (2.04%) NHS
6 2 (2.04%) Security Operations Centre
6 2 (2.04%) Virtual Team
7 1 (1.02%) CESG
7 1 (1.02%) Computer Science
7 1 (1.02%) Equities
7 1 (1.02%) Fat Client
7 1 (1.02%) PKI
7 1 (1.02%) PMI
7 1 (1.02%) Thin Client
Operating Systems
1 39 (39.80%) Windows
2 22 (22.45%) Windows 7
3 11 (11.22%) Windows 10
4 10 (10.20%) Windows 8
5 7 (7.14%) Android
6 5 (5.10%) Linux
6 5 (5.10%) Windows Mobile
6 5 (5.10%) Windows XP
7 4 (4.08%) Mac OS X
7 4 (4.08%) Unix
8 3 (3.06%) Apple iOS
8 3 (3.06%) Mac OS X Server
9 1 (1.02%) AIX
9 1 (1.02%) Solaris
9 1 (1.02%) Windows Server 2008
Processes & Methodologies
1 59 (60.20%) ITIL
2 33 (33.67%) ITSM
3 18 (18.37%) Agile Software Development
4 15 (15.31%) ITIL V3
5 14 (14.29%) Incident Management
5 14 (14.29%) Service Delivery
6 12 (12.24%) Risk Management
7 11 (11.22%) Information Security
7 11 (11.22%) Problem Management
7 11 (11.22%) Root Cause Analysis
8 10 (10.20%) Project Management
9 9 (9.18%) Asset Management
10 8 (8.16%) BCP
10 8 (8.16%) Change Management
10 8 (8.16%) Problem-Solving
11 7 (7.14%) Configuration Management
11 7 (7.14%) Disaster Recovery
11 7 (7.14%) Release Management
12 6 (6.12%) Decision-Making
12 6 (6.12%) Desktop Virtualisation
Programming Languages
1 4 (4.08%) Python
2 2 (2.04%) Java
2 2 (2.04%) PowerShell
2 2 (2.04%) Ruby
3 1 (1.02%) JavaScript
3 1 (1.02%) Perl
Qualifications
1 8 (8.16%) Microsoft Certification
2 7 (7.14%) MCP
3 5 (5.10%) Cisco Certification
3 5 (5.10%) ITIL Certification
3 5 (5.10%) Security Cleared
4 4 (4.08%) CCNA
4 4 (4.08%) MCSE
5 3 (3.06%) ACSP
5 3 (3.06%) ACTC
5 3 (3.06%) CEH
5 3 (3.06%) CISSP
5 3 (3.06%) MCSA
5 3 (3.06%) SANS
6 2 (2.04%) A+ Certification
6 2 (2.04%) CISM
6 2 (2.04%) DV Cleared
6 2 (2.04%) MCITP
6 2 (2.04%) MCTS
6 2 (2.04%) PMI Certification
6 2 (2.04%) SC Cleared
Quality Assurance & Compliance
1 6 (6.12%) SLA
2 3 (3.06%) Cyber Essentials
2 3 (3.06%) PMO
3 2 (2.04%) PCI DSS
4 1 (1.02%) Government Security Classifications
4 1 (1.02%) HMG Security Policy Framework
4 1 (1.02%) PSD2
4 1 (1.02%) QA
4 1 (1.02%) Sarbanes-Oxley
System Software
1 27 (27.55%) Active Directory
2 13 (13.27%) VMware Infrastructure
3 6 (6.12%) Microsoft App-V
4 2 (2.04%) BitLocker
4 2 (2.04%) Terminal Services
4 2 (2.04%) Virtual Desktop
5 1 (1.02%) Hyper-V
5 1 (1.02%) ProxySG
5 1 (1.02%) XenDesktop
Systems Management
1 8 (8.16%) SCCM
2 6 (6.12%) Systems Management Server (SMS)
3 4 (4.08%) vCenter Server
4 2 (2.04%) Terraform
5 1 (1.02%) Control-M
5 1 (1.02%) CSIRT
5 1 (1.02%) SCOM
5 1 (1.02%) SCSM
5 1 (1.02%) Tivoli
Vendors
1 26 (26.53%) Microsoft
2 14 (14.29%) Citrix
3 13 (13.27%) VMware
4 12 (12.24%) ServiceNow
5 11 (11.22%) Cisco
6 10 (10.20%) Wyse
7 6 (6.12%) Altiris
7 6 (6.12%) Ivanti
8 5 (5.10%) Apple
9 4 (4.08%) SAP
10 3 (3.06%) Okta
11 2 (2.04%) Atlassian
11 2 (2.04%) CheckPoint
11 2 (2.04%) Dell
11 2 (2.04%) Nintex
11 2 (2.04%) Palo Alto
11 2 (2.04%) Remedy
12 1 (1.02%) Blue Coat
12 1 (1.02%) Mitel
12 1 (1.02%) NetScout