Period
to 9 December 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 9 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Central London > City of London
6 months to
9 Dec 2018
Same period 2017 Same period 2016
Rank 145 164 126
Rank change year-on-year +19 -38 -27
Contract jobs citing Service Management 119 91 126
As % of all contract IT jobs advertised in the City of London 1.68% 1.27% 1.92%
As % of the Processes & Methodologies category 1.92% 1.42% 2.16%
Number of daily rates quoted 84 63 91
City of London median daily rate £381 £440 £415
Median daily rate % change year-on-year -13.35% +6.02% -2.35%
10th Percentile £137 £211 £213
90th Percentile £674 £623 £588
Central London median daily rate £425 £445 £440
% change year-on-year -4.49% +1.14% +1.44%
Number of hourly rates quoted 10 2 3
City of London median hourly rate £15.80 £15.50 £45.00
Median hourly rate % change year-on-year +1.94% -65.56% +164.71%
10th Percentile £14.80 £14.75 £17.50
90th Percentile £28.03 £16.25 £89.50
Central London median hourly rate £15.80 £15.50 £15.25
% change year-on-year +1.94% +1.64% -15.28%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6,196 6,401 5,826
As % of all contract IT jobs advertised in the City of London 87.38% 89.59% 88.64%
Number of daily rates quoted 4,905 5,104 4,617
City of London median daily rate £510 £505 £475
Median daily rate % change year-on-year +0.99% +6.32% +1.06%
10th Percentile £325 £325 £319
90th Percentile £675 £688 £675
Central London median daily rate £500 £500 £475
% change year-on-year - +5.26% +3.26%
Number of hourly rates quoted 88 59 53
City of London median hourly rate £18.70 £18.70 £20.00
Median hourly rate % change year-on-year - -6.50% -2.44%
10th Percentile £13.22 £13.00 £13.75
90th Percentile £33.60 £31.10 £55.00
Central London median hourly rate £19.00 £20.00 £19.00
% change year-on-year -5.00% +5.26% -5.00%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the City of London.

Contractor daily rate trend for Service Management in the City of London

Service Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Management in the City of London over the 6 months to 9 December 2018.

Contractor daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the City of London.

Contractor hourly rate trend for Service Management in the City of London

Service Management
Contractor Hourly Rate Histogram in the City of London

The hourly rate distribution of IT jobs citing Service Management in the City of London over the 6 months to 9 December 2018.

Contractor hourly rate histogram for Service Management in the City of London

Service Management
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the City of London region over the 6 months to 9 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 2 - -
Service Management
Central London

For the 6 months to 9 December 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Management.

1 78 (65.55%) ITIL
2 49 (41.18%) Windows
3 45 (37.82%) Finance
4 39 (32.77%) ITSM
4 39 (32.77%) Microsoft
4 39 (32.77%) Active Directory
5 29 (24.37%) Windows 7
6 26 (21.85%) ITIL V3
7 25 (21.01%) Microsoft Office
8 23 (19.33%) Citrix
8 23 (19.33%) Incident Management
9 20 (16.81%) VMware
9 20 (16.81%) Problem Management
9 20 (16.81%) VMware Infrastructure
10 19 (15.97%) iPhone
10 19 (15.97%) Analytical Skills
11 16 (13.45%) Windows 8
11 16 (13.45%) Agile Software Development
11 16 (13.45%) Blackberry
11 16 (13.45%) Cisco
11 16 (13.45%) MS Exchange
12 15 (12.61%) Project Management
12 15 (12.61%) Wyse
12 15 (12.61%) Banking
12 15 (12.61%) ServiceNow
13 14 (11.76%) Root Cause Analysis
13 14 (11.76%) Asset Management
13 14 (11.76%) Management Information System
13 14 (11.76%) Information Security
13 14 (11.76%) Disaster Recovery

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (13.45%) MS Exchange
2 9 (7.56%) Blackberry Enterprise Server
2 9 (7.56%) Exchange Server 2010
3 4 (3.36%) SharePoint
4 2 (1.68%) CMS
5 1 (0.84%) Confluence
5 1 (0.84%) Skype for Business
5 1 (0.84%) WordPress
Applications
1 25 (21.01%) Microsoft Office
2 4 (3.36%) Microsoft Excel
3 3 (2.52%) Microsoft PowerPoint
Business Applications
1 4 (3.36%) SAP GTS
2 3 (2.52%) Dynamics AX
3 2 (1.68%) Remedy ITSM
4 1 (0.84%) Markit EDM
4 1 (0.84%) Teamcenter
Cloud Services
1 12 (10.08%) Office 365
2 8 (6.72%) Microsoft Azure
3 5 (4.20%) Amazon AWS
4 1 (0.84%) Cloud Computing
4 1 (0.84%) IaaS
4 1 (0.84%) iTunes
Communications & Networking
1 11 (9.24%) Internet
2 6 (5.04%) TCP/IP
3 4 (3.36%) DNS
3 4 (3.36%) WAN
3 4 (3.36%) Wireless
4 3 (2.52%) DHCP
4 3 (2.52%) LAN
5 2 (1.68%) Firewall
5 2 (1.68%) Network Security
5 2 (1.68%) SAN
5 2 (1.68%) Unified Communications
5 2 (1.68%) VoIP
6 1 (0.84%) Cisco ASA
6 1 (0.84%) FTP
6 1 (0.84%) Intrusion Detection
6 1 (0.84%) IP Telephony
6 1 (0.84%) Remote Desktop
6 1 (0.84%) Skype
6 1 (0.84%) VPN
6 1 (0.84%) WebEx
Database & Business Intelligence
1 3 (2.52%) Data Warehouse
2 2 (1.68%) SQL Server
3 1 (0.84%) Data Lake
3 1 (0.84%) Data Mart
3 1 (0.84%) Power BI
3 1 (0.84%) SQL Server 2008
3 1 (0.84%) SQL Server 2012
3 1 (0.84%) SQL Server 2016
3 1 (0.84%) SQL Server Analysis Services
3 1 (0.84%) SQL Server Integration Services
3 1 (0.84%) SQL Server Reporting Services
Development Applications
1 5 (4.20%) JIRA
2 1 (0.84%) FitNesse
2 1 (0.84%) Git (software)
2 1 (0.84%) Jenkins
General
1 45 (37.82%) Finance
2 15 (12.61%) Banking
3 5 (4.20%) Investment Banking
4 3 (2.52%) Retail
5 2 (1.68%) Advertising
5 2 (1.68%) Financial Institution
5 2 (1.68%) Front Office
5 2 (1.68%) Law
6 1 (0.84%) Billing
6 1 (0.84%) Legal
6 1 (0.84%) Local Government
6 1 (0.84%) Pharmaceutical
6 1 (0.84%) Retail Banking
6 1 (0.84%) Telecoms
Job Titles
1 33 (27.73%) Analyst
2 24 (20.17%) Service Analyst
3 21 (17.65%) Service Desk Analyst
4 20 (16.81%) Service Manager
5 16 (13.45%) Support Engineer
6 13 (10.92%) Desktop Support
7 12 (10.08%) Desktop Engineer
7 12 (10.08%) Desktop Support Engineer
7 12 (10.08%) Service Desk Support
7 12 (10.08%) Service Desk Support Analyst
8 10 (8.40%) 1st Line Support
9 9 (7.56%) 1st Line Service Desk Analyst
9 9 (7.56%) 1st Line Support Analyst
10 8 (6.72%) Architect
10 8 (6.72%) Delivery Manager
10 8 (6.72%) Services Delivery Manager
11 6 (5.04%) Developer
11 6 (5.04%) ITIL Manager
11 6 (5.04%) Support Analyst
11 6 (5.04%) Technical Architect
Libraries, Frameworks & Software Standards
1 4 (3.36%) HTML
1 4 (3.36%) Web Services
2 3 (2.52%) REST
2 3 (2.52%) SOAP
3 2 (1.68%) Middleware
4 1 (0.84%) .NET
4 1 (0.84%) Ajax
4 1 (0.84%) CSS
4 1 (0.84%) MDX
4 1 (0.84%) Node.js
4 1 (0.84%) XHTML
4 1 (0.84%) XML
Miscellaneous
1 19 (15.97%) Analytical Skills
1 19 (15.97%) iPhone
2 16 (13.45%) Blackberry
3 14 (11.76%) Management Information System
4 11 (9.24%) Video Conferencing
5 8 (6.72%) CMDB
6 6 (5.04%) Data Centre
7 4 (3.36%) User Experience
8 2 (1.68%) BYOD
8 2 (1.68%) Virtual Team
9 1 (0.84%) CESG
9 1 (0.84%) Clustering
9 1 (0.84%) Contactless
9 1 (0.84%) Driving Licence
9 1 (0.84%) Equities
9 1 (0.84%) Fat Client
9 1 (0.84%) Fixed Income
9 1 (0.84%) Greenfield Project
9 1 (0.84%) iPad
9 1 (0.84%) Self-Motivation
Operating Systems
1 49 (41.18%) Windows
2 29 (24.37%) Windows 7
3 16 (13.45%) Windows 8
4 12 (10.08%) Windows 10
5 11 (9.24%) Android
6 9 (7.56%) Windows Mobile
6 9 (7.56%) Windows XP
7 6 (5.04%) Mac OS X
8 4 (3.36%) Mac OS X Server
9 3 (2.52%) Windows Server 2008
10 2 (1.68%) Apple iOS
10 2 (1.68%) Linux
10 2 (1.68%) Windows Server
11 1 (0.84%) Unix
11 1 (0.84%) Windows Server 2003
11 1 (0.84%) Windows Server 2012
Processes & Methodologies
1 78 (65.55%) ITIL
2 39 (32.77%) ITSM
3 26 (21.85%) ITIL V3
4 23 (19.33%) Incident Management
5 20 (16.81%) Problem Management
6 16 (13.45%) Agile Software Development
7 15 (12.61%) Project Management
8 14 (11.76%) Asset Management
8 14 (11.76%) Disaster Recovery
8 14 (11.76%) Information Security
8 14 (11.76%) Root Cause Analysis
9 13 (10.92%) BCP
9 13 (10.92%) Service Delivery
10 12 (10.08%) Change Management
11 11 (9.24%) Release Management
11 11 (9.24%) Risk Management
12 8 (6.72%) Problem-Solving
13 7 (5.88%) Mentoring
13 7 (5.88%) PRINCE2
14 6 (5.04%) Configuration Management
Programming Languages
1 2 (1.68%) Java
1 2 (1.68%) PowerShell
1 2 (1.68%) Ruby
2 1 (0.84%) JavaScript
2 1 (0.84%) Python
2 1 (0.84%) SQL
2 1 (0.84%) T-SQL
Qualifications
1 11 (9.24%) Microsoft Certification
2 9 (7.56%) MCP
3 5 (4.20%) ACSP
3 5 (4.20%) ACTC
3 5 (4.20%) ITIL Certification
3 5 (4.20%) MCSE
3 5 (4.20%) Security Cleared
4 4 (3.36%) CCNA
4 4 (3.36%) Cisco Certification
4 4 (3.36%) MCTS
5 3 (2.52%) ITIL Foundation Certificate
5 3 (2.52%) MCITP
5 3 (2.52%) MCSA
5 3 (2.52%) SC Cleared
6 2 (1.68%) A+ Certification
6 2 (1.68%) Degree
6 2 (1.68%) DV Cleared
6 2 (1.68%) PMI Certification
7 1 (0.84%) HNC
7 1 (0.84%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 12 (10.08%) SLA
2 5 (4.20%) PMO
3 2 (1.68%) Cyber Essentials
3 2 (1.68%) PCI DSS
4 1 (0.84%) Data Quality
4 1 (0.84%) Government Security Classifications
4 1 (0.84%) HMG Security Policy Framework
4 1 (0.84%) ISO/IEC 20000
4 1 (0.84%) QA
4 1 (0.84%) Sarbanes-Oxley
System Software
1 39 (32.77%) Active Directory
2 20 (16.81%) VMware Infrastructure
3 6 (5.04%) Microsoft App-V
4 2 (1.68%) Terminal Services
4 2 (1.68%) Virtual Desktop
4 2 (1.68%) VMware ESXi
5 1 (0.84%) BitLocker
5 1 (0.84%) Hyper-V
5 1 (0.84%) vSphere
5 1 (0.84%) XenDesktop
Systems Management
1 9 (7.56%) vCenter Server
2 6 (5.04%) SCCM
2 6 (5.04%) Systems Management Server (SMS)
3 1 (0.84%) Control-M
3 1 (0.84%) Forefront Identity Manager
3 1 (0.84%) SCOM
3 1 (0.84%) SCSM
3 1 (0.84%) Tivoli
3 1 (0.84%) WSUS
Vendors
1 39 (32.77%) Microsoft
2 23 (19.33%) Citrix
3 20 (16.81%) VMware
4 16 (13.45%) Cisco
5 15 (12.61%) ServiceNow
5 15 (12.61%) Wyse
6 7 (5.88%) Apple
7 6 (5.04%) Altiris
7 6 (5.04%) Ivanti
8 4 (3.36%) SAP
9 3 (2.52%) Atlassian
9 3 (2.52%) xMatters
10 2 (1.68%) Remedy
11 1 (0.84%) Avaya
11 1 (0.84%) CheckPoint
11 1 (0.84%) CommVault
11 1 (0.84%) Dell
11 1 (0.84%) HP
11 1 (0.84%) IBM
11 1 (0.84%) Mitel