Period
to 16 July 2018

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 16 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Central London > City of London
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 163 143 137
Rank change year-on-year -20 -6 -35
Contract jobs citing Service Management 100 102 114
As % of all contract IT jobs advertised in the City of London 1.41% 1.58% 1.67%
As % of the Processes & Methodologies category 1.62% 1.80% 1.91%
Number of daily rates quoted 65 76 94
City of London median daily rate £475 £459 £470
Median daily rate % change year-on-year +3.54% -2.39% +1.08%
10th Percentile £274 £246 £304
90th Percentile £633 £631 £639
Central London median daily rate £475 £438 £475
% change year-on-year +8.57% -7.89% -
Number of hourly rates quoted 11 1 6
City of London median hourly rate £21.50 £14.75 £12.50
Median hourly rate % change year-on-year +45.76% +18.00% -86.98%
10th Percentile £14.80 £12.88 £11.25
90th Percentile £21.75 £16.63 £75.63
Central London median hourly rate £21.50 £14.75 £12.50
% change year-on-year +45.76% +18.00% -26.47%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6,179 5,676 5,955
As % of all contract IT jobs advertised in the City of London 87.08% 87.89% 87.36%
Number of daily rates quoted 4,891 4,390 4,793
City of London median daily rate £513 £500 £475
Median daily rate % change year-on-year +2.50% +5.26% +5.56%
10th Percentile £338 £313 £308
90th Percentile £688 £675 £650
Central London median daily rate £500 £500 £471
% change year-on-year - +6.10% +4.72%
Number of hourly rates quoted 105 53 56
City of London median hourly rate £18.70 £20.50 £19.99
Median hourly rate % change year-on-year -8.78% +2.54% -6.58%
10th Percentile £12.85 £13.31 £11.38
90th Percentile £33.00 £29.77 £42.41
Central London median hourly rate £18.70 £18.69 £20.00
% change year-on-year +0.05% -6.55% -4.76%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the City of London.

Contractor daily rate trend for Service Management in the City of London

Service Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Management in the City of London over the 6 months to 16 July 2018.

Contractor daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the City of London.

Contractor hourly rate trend for Service Management in the City of London

Service Management
Contract Job Locations in the City of London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the City of London region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 1 - -
Service Management
Central London

For the 6 months to 16 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Management.

1 54 (54.00%) ITIL
2 53 (53.00%) Finance
3 32 (32.00%) Windows
4 29 (29.00%) ITSM
5 24 (24.00%) Agile Software Development
5 24 (24.00%) ServiceNow
6 22 (22.00%) Active Directory
7 21 (21.00%) Microsoft
8 20 (20.00%) Analytical Skills
9 17 (17.00%) Problem-Solving
9 17 (17.00%) Service Delivery
10 14 (14.00%) Change Management
10 14 (14.00%) Microsoft Office
11 13 (13.00%) Incident Management
12 12 (12.00%) Stakeholder Management
13 11 (11.00%) PRINCE2
13 11 (11.00%) Banking
14 10 (10.00%) Office 365
15 9 (9.00%) ITIL V3
15 9 (9.00%) Windows 7
15 9 (9.00%) Problem Management
15 9 (9.00%) Unix
15 9 (9.00%) WAN
15 9 (9.00%) Cisco
15 9 (9.00%) Project Management
16 8 (8.00%) Financial Institution
16 8 (8.00%) MS Exchange
16 8 (8.00%) Linux
16 8 (8.00%) Web Services
16 8 (8.00%) SCCM

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.00%) MS Exchange
2 3 (3.00%) Apache
2 3 (3.00%) IIS
2 3 (3.00%) WebLogic
3 2 (2.00%) CMS
3 2 (2.00%) Confluence
3 2 (2.00%) JBoss
3 2 (2.00%) Skype for Business
3 2 (2.00%) Tomcat
4 1 (1.00%) Liferay
4 1 (1.00%) NetWeaver
4 1 (1.00%) Oracle SOA Suite
4 1 (1.00%) Oracle Workflow
4 1 (1.00%) SAS
4 1 (1.00%) SharePoint
4 1 (1.00%) WebLogic Portal
Applications
1 14 (14.00%) Microsoft Office
2 6 (6.00%) MS Visio
3 2 (2.00%) Microsoft Excel
3 2 (2.00%) Microsoft PowerPoint
Business Applications
1 4 (4.00%) Oracle EBS
1 4 (4.00%) Oracle EBS R12
2 2 (2.00%) Remedy ITSM
3 1 (1.00%) RMDS
3 1 (1.00%) SAP CRM
3 1 (1.00%) SAP ERP
3 1 (1.00%) SAP GTS
Cloud Services
1 10 (10.00%) Office 365
2 6 (6.00%) Microsoft Azure
3 5 (5.00%) Amazon AWS
3 5 (5.00%) SaaS
4 3 (3.00%) IaaS
4 3 (3.00%) PaaS
5 2 (2.00%) GitHub
6 1 (1.00%) Azure Active Directory
6 1 (1.00%) OneDrive
Communications & Networking
1 9 (9.00%) WAN
2 7 (7.00%) Firewall
3 6 (6.00%) Network Security
4 5 (5.00%) TCP/IP
4 5 (5.00%) Wireless
5 4 (4.00%) BGP
5 4 (4.00%) Cisco Nexus
5 4 (4.00%) DNS
5 4 (4.00%) OSPF
5 4 (4.00%) WebEx
5 4 (4.00%) Wireshark
6 3 (3.00%) Cisco IPT
6 3 (3.00%) F5 BIG-IP GTM
6 3 (3.00%) F5 BIG-IP LTM
6 3 (3.00%) Junos
6 3 (3.00%) Multicast
6 3 (3.00%) NX-OS
6 3 (3.00%) Software-Defined Networking
6 3 (3.00%) Unified Communications
6 3 (3.00%) VPLS
Database & Business Intelligence
1 1 (1.00%) Oracle BI EE
1 1 (1.00%) Oracle BI Publisher
1 1 (1.00%) Oracle Database
1 1 (1.00%) Oracle Database 12c
1 1 (1.00%) Oracle ODI
1 1 (1.00%) Oracle Reports
1 1 (1.00%) Qlik Sense
1 1 (1.00%) QlikView
Development Applications
1 3 (3.00%) Jenkins
2 2 (2.00%) Git (software)
2 2 (2.00%) JIRA
3 1 (1.00%) SonarQube
General
1 53 (53.00%) Finance
2 11 (11.00%) Banking
3 8 (8.00%) Financial Institution
4 5 (5.00%) Legal
5 4 (4.00%) Investment Banking
6 3 (3.00%) Billing
6 3 (3.00%) Corporate Banking
7 2 (2.00%) Marketing
7 2 (2.00%) Retail Banking
8 1 (1.00%) Law
8 1 (1.00%) Retail
Job Titles
1 23 (23.00%) Analyst
2 12 (12.00%) Architect
2 12 (12.00%) Business Analyst
3 9 (9.00%) Service Analyst
4 8 (8.00%) Developer
4 8 (8.00%) Service Manager
5 7 (7.00%) Desktop Support
5 7 (7.00%) Technical Architect
6 6 (6.00%) Java Developer
6 6 (6.00%) Project Manager
7 5 (5.00%) Consultant
7 5 (5.00%) Desktop Engineer
7 5 (5.00%) IT Manager
7 5 (5.00%) ITIL Business Analyst
7 5 (5.00%) Support Engineer
8 4 (4.00%) Desktop Support Engineer
8 4 (4.00%) Finance Business Analyst
8 4 (4.00%) Incident Manager
8 4 (4.00%) Security Specialist
8 4 (4.00%) UAT Analyst
Libraries, Frameworks & Software Standards
1 8 (8.00%) Web Services
2 7 (7.00%) LDAP
2 7 (7.00%) REST
3 6 (6.00%) SailPoint
3 6 (6.00%) SOAP
4 2 (2.00%) .NET
4 2 (2.00%) Middleware
5 1 (1.00%) COM
5 1 (1.00%) Java EE
5 1 (1.00%) JAX-RS
5 1 (1.00%) JMS
5 1 (1.00%) JTA
Miscellaneous
1 20 (20.00%) Analytical Skills
2 6 (6.00%) Hedge funds
3 5 (5.00%) Management Information System
4 4 (4.00%) Mobile App
4 4 (4.00%) Self-Motivation
5 3 (3.00%) Hybrid Cloud
5 3 (3.00%) Security Operations Centre
5 3 (3.00%) Video Conferencing
6 2 (2.00%) Blackberry
6 2 (2.00%) NHS
7 1 (1.00%) CESG
7 1 (1.00%) Clustering
7 1 (1.00%) Computer Science
7 1 (1.00%) Fat Client
7 1 (1.00%) Fixed Income
7 1 (1.00%) PKI
7 1 (1.00%) PMI
7 1 (1.00%) Taxonomies
7 1 (1.00%) Thin Client
7 1 (1.00%) Wiki
Operating Systems
1 32 (32.00%) Windows
2 9 (9.00%) Unix
2 9 (9.00%) Windows 7
3 8 (8.00%) Linux
4 6 (6.00%) Windows 10
5 3 (3.00%) Windows 8
6 2 (2.00%) Mac OS X
7 1 (1.00%) AIX
7 1 (1.00%) Apple iOS
7 1 (1.00%) Mac OS X Server
7 1 (1.00%) Solaris
7 1 (1.00%) Windows Server
7 1 (1.00%) Windows Server 2008
Processes & Methodologies
1 54 (54.00%) ITIL
2 29 (29.00%) ITSM
3 24 (24.00%) Agile Software Development
4 17 (17.00%) Problem-Solving
4 17 (17.00%) Service Delivery
5 14 (14.00%) Change Management
6 13 (13.00%) Incident Management
7 12 (12.00%) Stakeholder Management
8 11 (11.00%) PRINCE2
9 9 (9.00%) ITIL V3
9 9 (9.00%) Problem Management
9 9 (9.00%) Project Management
10 8 (8.00%) Continuous Improvement
10 8 (8.00%) Identity Access Management
11 7 (7.00%) Business Analysis
11 7 (7.00%) Configuration Management
11 7 (7.00%) Risk Management
11 7 (7.00%) Root Cause Analysis
11 7 (7.00%) Scrum
12 6 (6.00%) Migration
Programming Languages
1 7 (7.00%) Java
1 7 (7.00%) Python
2 6 (6.00%) BeanShell
3 3 (3.00%) Perl
4 1 (1.00%) C#
4 1 (1.00%) C++
4 1 (1.00%) JavaScript
4 1 (1.00%) PL/SQL
4 1 (1.00%) Ruby
4 1 (1.00%) SQL
Qualifications
1 7 (7.00%) ITIL Certification
2 6 (6.00%) Cisco Certification
3 5 (5.00%) CISSP
3 5 (5.00%) Microsoft Certification
3 5 (5.00%) Security Cleared
4 4 (4.00%) APMP
4 4 (4.00%) CEH
4 4 (4.00%) CISM
4 4 (4.00%) SANS
5 3 (3.00%) CCNA
5 3 (3.00%) MCP
5 3 (3.00%) PRINCE2 Certification
5 3 (3.00%) SC Cleared
6 2 (2.00%) A+ Certification
6 2 (2.00%) Degree
6 2 (2.00%) MCITP
6 2 (2.00%) MCSA
7 1 (1.00%) ACTC
7 1 (1.00%) GCIH
7 1 (1.00%) MCTS
Quality Assurance & Compliance
1 4 (4.00%) COBIT
2 3 (3.00%) SLA
3 2 (2.00%) GDPR
3 2 (2.00%) PSD2
4 1 (1.00%) Cyber Essentials
4 1 (1.00%) Government Security Classifications
4 1 (1.00%) HMG Security Policy Framework
4 1 (1.00%) PCI DSS
4 1 (1.00%) PMO
4 1 (1.00%) Sarbanes-Oxley
System Software
1 22 (22.00%) Active Directory
2 5 (5.00%) VMware Infrastructure
3 3 (3.00%) Microsoft App-V
3 3 (3.00%) ProxySG
4 2 (2.00%) BitLocker
5 1 (1.00%) Hyper-V
Systems Management
1 8 (8.00%) SCCM
2 2 (2.00%) Systems Management Server (SMS)
2 2 (2.00%) Terraform
3 1 (1.00%) CSIRT
3 1 (1.00%) SCOM
3 1 (1.00%) Single Sign-On
3 1 (1.00%) vCenter Server
3 1 (1.00%) WSUS
Vendors
1 24 (24.00%) ServiceNow
2 21 (21.00%) Microsoft
3 9 (9.00%) Cisco
4 7 (7.00%) VMware
5 6 (6.00%) Oracle
6 5 (5.00%) Remedy
7 4 (4.00%) Bloomberg
7 4 (4.00%) Reuters
8 3 (3.00%) Apple
8 3 (3.00%) Blue Coat
8 3 (3.00%) Citrix
8 3 (3.00%) Dell
8 3 (3.00%) F5
8 3 (3.00%) Ivanti
8 3 (3.00%) Juniper
8 3 (3.00%) NetScout
8 3 (3.00%) SAP
8 3 (3.00%) SevOne
8 3 (3.00%) Sun
8 3 (3.00%) Wyse