Service Management Contract Job Trends in the City of London

Service Management
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring Service Management skills. It covers vacancies from the 6 months leading up to 18 September 2025, with comparisons to the same periods in the previous two years.

6 months to
18 Sep 2025
Same period 2024 Same period 2023
Rank 72 83 97
Rank change year-on-year +11 +14 +26
Contract jobs citing Service Management 47 47 61
As % of all contract jobs advertised in the City of London 2.67% 2.24% 2.05%
As % of the Processes & Methodologies category 2.83% 2.43% 2.27%
Number of daily rates quoted 30 25 46
10th Percentile £263 £210 £256
25th Percentile £406 £400 £403
Median daily rate (50th Percentile) £500 £475 £550
Median % change year-on-year +5.26% -13.64% +1.85%
75th Percentile £598 £630 £675
90th Percentile £726 £675 £705
Central London median daily rate £500 £475 £550
% change year-on-year +5.26% -13.64% +4.76%
Number of hourly rates quoted 0 1 0
Median hourly rate - £19.00 -
Central London median hourly rate - £19.00 -

All Process and Methodology Skills
City of London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,661 1,932 2,687
As % of all contract IT jobs advertised in the City of London 94.21% 92.09% 90.20%
Number of daily rates quoted 1,107 1,224 1,857
10th Percentile £325 £375 £363
25th Percentile £419 £475 £475
Median daily rate (50th Percentile) £550 £575 £600
Median % change year-on-year -4.35% -4.17% +4.35%
75th Percentile £675 £688 £705
90th Percentile £763 £788 £813
Central London median daily rate £550 £575 £600
% change year-on-year -4.35% -4.17% +4.35%
Number of hourly rates quoted 22 17 16
10th Percentile £17.35 £15.20 £14.25
25th Percentile £23.98 £20.22 £16.02
Median hourly rate £28.33 £27.00 £25.00
Median % change year-on-year +4.91% +8.00% -41.86%
75th Percentile £53.50 £78.75 £44.87
90th Percentile £63.75 £137.50 £60.88
Central London median hourly rate £31.25 £35.00 £26.00
% change year-on-year -10.71% +34.62% -38.82%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing Service Management.

Contractor daily rate distribution trend for jobs in the City of London citing Service Management

Service Management
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Management in the City of London over the 6 months to 18 September 2025.

Daily rate histogram for Service Management in the City of London

Service Management
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management.

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management

Service Management
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (19.15%) SharePoint
2 5 (10.64%) Microsoft Exchange
3 3 (6.38%) Confluence
Applications
1 5 (10.64%) Microsoft Office
2 1 (2.13%) Microsoft Excel
2 1 (2.13%) Microsoft PowerPoint
Business Applications
1 3 (6.38%) Salesforce CRM
1 3 (6.38%) Workday HCM
2 1 (2.13%) Integrated Workplace Management System
2 1 (2.13%) Remedy ITSM
2 1 (2.13%) ResourceLink
Cloud Services
1 11 (23.40%) Microsoft 365
2 7 (14.89%) Azure
3 4 (8.51%) Entra ID
4 3 (6.38%) PaaS
5 2 (4.26%) Power Platform
6 1 (2.13%) AWS
6 1 (2.13%) Azure DevOps
6 1 (2.13%) OneDrive
6 1 (2.13%) Power Automate
6 1 (2.13%) PowerApps
6 1 (2.13%) SaaS
6 1 (2.13%) Salesforce Sales Cloud
6 1 (2.13%) Salesforce Service Cloud
Communications & Networking
1 2 (4.26%) Softphone
1 2 (4.26%) VPN
1 2 (4.26%) Wi-Fi
1 2 (4.26%) Wireless
2 1 (2.13%) DHCP
2 1 (2.13%) DNS
2 1 (2.13%) IP Telephony
2 1 (2.13%) LAN
2 1 (2.13%) SSH
2 1 (2.13%) TCP/IP
2 1 (2.13%) WAN
Database & Business Intelligence
1 1 (2.13%) Power BI
1 1 (2.13%) Tableau
Development Applications
1 6 (12.77%) JIRA
2 1 (2.13%) Bitbucket
2 1 (2.13%) Git
2 1 (2.13%) ScriptRunner
2 1 (2.13%) Zephyr
General
1 20 (42.55%) Social Skills
2 17 (36.17%) Finance
3 6 (12.77%) Public Sector
4 5 (10.64%) Analytical Skills
4 5 (10.64%) Banking
4 5 (10.64%) Presentation Skills
5 4 (8.51%) Influencing Skills
6 3 (6.38%) Law
7 2 (4.26%) Financial Institution
7 2 (4.26%) Organisational Skills
7 2 (4.26%) Retail
7 2 (4.26%) Telecoms
8 1 (2.13%) Back Office
8 1 (2.13%) International Banking
Job Titles
1 8 (17.02%) Architect
2 7 (14.89%) Analyst
3 6 (12.77%) Solutions Architect
4 5 (10.64%) IT Manager
5 4 (8.51%) Head of Support
5 4 (8.51%) Service Manager
5 4 (8.51%) Support Analyst
6 3 (6.38%) 2nd Line Support
6 3 (6.38%) Delivery Manager
6 3 (6.38%) IT Analyst
6 3 (6.38%) IT Support
6 3 (6.38%) IT Support Analyst
6 3 (6.38%) Lead
6 3 (6.38%) Project Manager
6 3 (6.38%) Senior
6 3 (6.38%) Service Delivery Manager
7 2 (4.26%) Developer
7 2 (4.26%) Infrastructure Project Manager
7 2 (4.26%) Operations Manager
7 2 (4.26%) Test Manager
Libraries, Frameworks & Software Standards
1 4 (8.51%) Lightning Web Components
2 3 (6.38%) .NET
2 3 (6.38%) RESTful
2 3 (6.38%) Web Services
3 1 (2.13%) ADO
3 1 (2.13%) JSON
3 1 (2.13%) REST
3 1 (2.13%) SOAP
Miscellaneous
1 4 (8.51%) Video Conferencing
2 3 (6.38%) iPad
2 3 (6.38%) Onboarding
3 2 (4.26%) Data Centre
4 1 (2.13%) CMDB
4 1 (2.13%) Hedge funds
4 1 (2.13%) iPhone
4 1 (2.13%) Low-Code
4 1 (2.13%) Management Information System
4 1 (2.13%) Self-Motivation
4 1 (2.13%) Tandem
4 1 (2.13%) Virtual Team
Operating Systems
1 10 (21.28%) Windows
2 3 (6.38%) Windows Server
3 2 (4.26%) Apple iOS
3 2 (4.26%) Windows 10
4 1 (2.13%) Mac OS
4 1 (2.13%) Mac OS X
4 1 (2.13%) Unix
Processes & Methodologies
1 29 (61.70%) ITIL
2 21 (44.68%) ITSM
3 13 (27.66%) Problem-Solving
4 9 (19.15%) Roadmaps
4 9 (19.15%) Service Delivery
5 7 (14.89%) Project Management
5 7 (14.89%) SDLC
5 7 (14.89%) Stakeholder Management
6 6 (12.77%) Enterprise Architecture
7 5 (10.64%) Computer Science
7 5 (10.64%) Continuous Improvement
8 4 (8.51%) Agile
8 4 (8.51%) Change Management
8 4 (8.51%) Cybersecurity
8 4 (8.51%) Data Protection
8 4 (8.51%) DevOps
8 4 (8.51%) Information Security
8 4 (8.51%) Migration
8 4 (8.51%) Process Improvement
8 4 (8.51%) Stakeholder Engagement
Programming Languages
1 1 (2.13%) Groovy
1 1 (2.13%) Java
1 1 (2.13%) Python
Qualifications
1 10 (21.28%) SC Cleared
1 10 (21.28%) Security Cleared
2 7 (14.89%) Degree
3 4 (8.51%) PMP
4 3 (6.38%) PMI Certification
5 2 (4.26%) Computer Science Degree
5 2 (4.26%) ITIL Foundation Certificate
6 1 (2.13%) ACCA
6 1 (2.13%) ITIL Certification
Quality Assurance & Compliance
1 5 (10.64%) COBIT
2 3 (6.38%) GDPR
3 2 (4.26%) ISO/IEC 27001
3 2 (4.26%) PCI DSS
3 2 (4.26%) SLA
4 1 (2.13%) Accessibility
4 1 (2.13%) GRC
4 1 (2.13%) ISO 9001
4 1 (2.13%) ISO/IEC 20000
4 1 (2.13%) NIST
4 1 (2.13%) QA
System Software
1 6 (12.77%) Active Directory
2 1 (2.13%) Hyper-V
2 1 (2.13%) VMware Infrastructure
Systems Management
1 1 (2.13%) HP ALM
1 1 (2.13%) Microsoft Intune
1 1 (2.13%) Opsgenie
1 1 (2.13%) SCCM
1 1 (2.13%) Single Sign-On
Vendors
1 13 (27.66%) Microsoft
2 8 (17.02%) ServiceNow
3 5 (10.64%) Salesforce
4 3 (6.38%) Databricks
4 3 (6.38%) HP
4 3 (6.38%) IFS
4 3 (6.38%) Workday
5 2 (4.26%) Dell
5 2 (4.26%) Polycom
5 2 (4.26%) Pure Storage
6 1 (2.13%) Apple
6 1 (2.13%) Citrix
6 1 (2.13%) Google
6 1 (2.13%) IBM
6 1 (2.13%) Logitech
6 1 (2.13%) Okta
6 1 (2.13%) Planon
6 1 (2.13%) Remedy
6 1 (2.13%) Sophos
6 1 (2.13%) VMware