Period
to 18 February 2019

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 18 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Central London > City of London
6 months to
18 Feb 2019
Same period 2018 Same period 2017
Rank 136 156 128
Rank change year-on-year +20 -28 -25
Contract jobs citing Service Management 123 92 112
As % of all contract IT jobs advertised in the City of London 1.82% 1.31% 1.83%
As % of the Processes & Methodologies category 2.06% 1.48% 2.08%
Number of daily rates quoted 89 58 73
City of London median daily rate £375 £475 £403
Median daily rate % change year-on-year -21.05% +18.01% -5.29%
10th Percentile £143 £211 £292
90th Percentile £688 £579 £628
Central London median daily rate £469 £450 £403
% change year-on-year +4.17% +11.80% -6.40%
Number of hourly rates quoted 10 5 2
City of London median hourly rate £21.89 £21.50 £72.50
Median hourly rate % change year-on-year +1.80% -70.34% +158.93%
10th Percentile £15.52 £20.50 £48.25
90th Percentile £35.80 £21.75 £94.75
Central London median hourly rate £21.89 £21.50 £45.00
% change year-on-year +1.80% -52.22% +104.78%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 5,958 6,222 5,396
As % of all contract IT jobs advertised in the City of London 88.16% 88.77% 88.11%
Number of daily rates quoted 4,659 4,963 4,281
City of London median daily rate £515 £500 £480
Median daily rate % change year-on-year +3.00% +4.17% +1.05%
10th Percentile £325 £325 £313
90th Percentile £675 £688 £675
Central London median daily rate £513 £500 £475
% change year-on-year +2.50% +5.26% +3.26%
Number of hourly rates quoted 57 70 53
City of London median hourly rate £22.00 £18.70 £20.50
Median hourly rate % change year-on-year +17.65% -8.78% -2.68%
10th Percentile £13.00 £11.60 £13.55
90th Percentile £37.09 £37.38 £55.00
Central London median hourly rate £21.07 £20.25 £19.46
% change year-on-year +4.06% +4.06% -7.62%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the City of London.

Contractor daily rate trend for Service Management in the City of London

Service Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Management in the City of London over the 6 months to 18 February 2019.

Contractor daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the City of London.

Contractor hourly rate trend for Service Management in the City of London

Service Management
Contractor Hourly Rate Histogram in the City of London

The hourly rate distribution of IT jobs citing Service Management in the City of London over the 6 months to 18 February 2019.

Contractor hourly rate histogram for Service Management in the City of London

For the 6 months to 18 February 2019, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Management.

1 87 (70.73%) ITIL
2 47 (38.21%) Windows
3 43 (34.96%) Microsoft
4 42 (34.15%) Active Directory
4 42 (34.15%) Finance
5 38 (30.89%) ITSM
6 27 (21.95%) ITIL V3
7 26 (21.14%) Citrix
7 26 (21.14%) Microsoft Office
8 24 (19.51%) Windows 7
9 20 (16.26%) VMware
9 20 (16.26%) iPhone
9 20 (16.26%) Problem Management
10 19 (15.45%) Incident Management
11 18 (14.63%) Agile Software Development
11 18 (14.63%) Banking
11 18 (14.63%) VMware Infrastructure
11 18 (14.63%) Disaster Recovery
11 18 (14.63%) MS Exchange
12 17 (13.82%) Project Management
13 16 (13.01%) Blackberry
13 16 (13.01%) Service Delivery
13 16 (13.01%) Asset Management
13 16 (13.01%) Windows 8
14 15 (12.20%) Cisco
15 14 (11.38%) Wyse
15 14 (11.38%) CMDB
15 14 (11.38%) Office 365
15 14 (11.38%) Analytical Skills
16 13 (10.57%) ServiceNow

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (14.63%) MS Exchange
2 9 (7.32%) Blackberry Enterprise Server
2 9 (7.32%) Exchange Server 2010
3 7 (5.69%) SharePoint
4 2 (1.63%) Skype for Business
5 1 (0.81%) CMS
5 1 (0.81%) Confluence
5 1 (0.81%) SAS
5 1 (0.81%) WordPress
Applications
1 26 (21.14%) Microsoft Office
2 3 (2.44%) Microsoft Excel
3 2 (1.63%) Microsoft PowerPoint
3 2 (1.63%) MS Visio
4 1 (0.81%) Acrobat
4 1 (0.81%) Microsoft Project
Business Applications
1 2 (1.63%) SAP GTS
2 1 (0.81%) assyst
2 1 (0.81%) Dynamics AX
2 1 (0.81%) Remedy ITSM
2 1 (0.81%) Teamcenter
Cloud Services
1 14 (11.38%) Office 365
2 11 (8.94%) Microsoft Azure
3 6 (4.88%) Amazon AWS
4 2 (1.63%) Mimecast
5 1 (0.81%) Azure Active Directory
5 1 (0.81%) Cloud Computing
5 1 (0.81%) Dynamics 365
5 1 (0.81%) IaaS
5 1 (0.81%) iTunes
Communications & Networking
1 12 (9.76%) Internet
2 6 (4.88%) DHCP
3 5 (4.07%) DNS
4 4 (3.25%) LAN
4 4 (3.25%) TCP/IP
4 4 (3.25%) WAN
5 3 (2.44%) Wi-Fi
6 2 (1.63%) Skype
6 2 (1.63%) SNMP
6 2 (1.63%) Unified Communications
6 2 (1.63%) VoIP
6 2 (1.63%) WebEx
6 2 (1.63%) Wireless
7 1 (0.81%) FTP
7 1 (0.81%) IP Telephony
7 1 (0.81%) Remote Desktop
7 1 (0.81%) SAN
7 1 (0.81%) TETRA
7 1 (0.81%) VPN
Database & Business Intelligence
1 5 (4.07%) Data Warehouse
2 3 (2.44%) Data Lake
2 3 (2.44%) Data Mart
2 3 (2.44%) Power BI
2 3 (2.44%) SQL Server
2 3 (2.44%) SQL Server 2012
2 3 (2.44%) SQL Server 2016
2 3 (2.44%) SQL Server Analysis Services
2 3 (2.44%) SQL Server Integration Services
2 3 (2.44%) SQL Server Reporting Services
Development Applications
1 5 (4.07%) JIRA
2 1 (0.81%) Git (software)
2 1 (0.81%) Jenkins
General
1 42 (34.15%) Finance
2 18 (14.63%) Banking
3 7 (5.69%) Investment Banking
4 4 (3.25%) Retail
5 3 (2.44%) Financial Institution
6 2 (1.63%) Advertising
6 2 (1.63%) Front Office
6 2 (1.63%) Law
7 1 (0.81%) Local Government
7 1 (0.81%) Retail Banking
Job Titles
1 40 (32.52%) Analyst
2 26 (21.14%) Service Analyst
3 23 (18.70%) Service Desk Analyst
4 16 (13.01%) Service Manager
5 12 (9.76%) Developer
5 12 (9.76%) Support Engineer
6 11 (8.94%) Service Desk Support
6 11 (8.94%) Service Desk Support Analyst
7 10 (8.13%) 1st Line Support
7 10 (8.13%) Desktop Engineer
7 10 (8.13%) Desktop Support
8 9 (7.32%) 1st Line Service Desk Analyst
8 9 (7.32%) 1st Line Support Analyst
8 9 (7.32%) Desktop Support Engineer
8 9 (7.32%) ServiceNow Developer
9 8 (6.50%) 1st/2nd Line Service Desk Analyst
9 8 (6.50%) 2nd Line Service Desk Analyst
9 8 (6.50%) IT Analyst
9 8 (6.50%) IT Manager
10 7 (5.69%) IT Support
Libraries, Frameworks & Software Standards
1 7 (5.69%) HTML
2 6 (4.88%) Web Services
3 5 (4.07%) SOAP
4 3 (2.44%) MDX
4 3 (2.44%) REST
5 2 (1.63%) Ajax
5 2 (1.63%) CSS
5 2 (1.63%) Middleware
5 2 (1.63%) XHTML
5 2 (1.63%) XML
6 1 (0.81%) Node.js
6 1 (0.81%) Software Packaging
Miscellaneous
1 20 (16.26%) iPhone
2 16 (13.01%) Blackberry
3 14 (11.38%) Analytical Skills
3 14 (11.38%) CMDB
4 13 (10.57%) Management Information System
5 10 (8.13%) Video Conferencing
6 6 (4.88%) Data Centre
7 5 (4.07%) User Experience
8 2 (1.63%) Enterprise Storage
8 2 (1.63%) Equities
8 2 (1.63%) Fixed Income
8 2 (1.63%) NHS
8 2 (1.63%) PKI
8 2 (1.63%) PMI
8 2 (1.63%) Self-Motivation
8 2 (1.63%) Virtual Team
9 1 (0.81%) BYOD
9 1 (0.81%) Contactless
9 1 (0.81%) PDA
9 1 (0.81%) Smartphone
Operating Systems
1 47 (38.21%) Windows
2 24 (19.51%) Windows 7
3 16 (13.01%) Windows 8
4 11 (8.94%) Android
4 11 (8.94%) Windows 10
5 9 (7.32%) Windows Mobile
5 9 (7.32%) Windows XP
6 5 (4.07%) Mac OS X
6 5 (4.07%) Windows Server
7 2 (1.63%) Apple iOS
7 2 (1.63%) Linux
7 2 (1.63%) Mac OS X Server
7 2 (1.63%) Windows Server 2008
8 1 (0.81%) Red Hat Enterprise Linux
8 1 (0.81%) Unix
8 1 (0.81%) Windows Server 2003
8 1 (0.81%) Windows Server 2012
Processes & Methodologies
1 87 (70.73%) ITIL
2 38 (30.89%) ITSM
3 27 (21.95%) ITIL V3
4 20 (16.26%) Problem Management
5 19 (15.45%) Incident Management
6 18 (14.63%) Agile Software Development
6 18 (14.63%) Disaster Recovery
7 17 (13.82%) Project Management
8 16 (13.01%) Asset Management
8 16 (13.01%) Service Delivery
9 13 (10.57%) Root Cause Analysis
10 12 (9.76%) Change Management
11 11 (8.94%) BCP
12 10 (8.13%) Information Security
12 10 (8.13%) Risk Management
13 9 (7.32%) Mentoring
13 9 (7.32%) PRINCE2
14 8 (6.50%) Configuration Management
14 8 (6.50%) SDLC
14 8 (6.50%) Workflow
Programming Languages
1 6 (4.88%) PowerShell
2 4 (3.25%) SQL
3 3 (2.44%) T-SQL
4 2 (1.63%) Java
4 2 (1.63%) JavaScript
4 2 (1.63%) Ruby
5 1 (0.81%) Python
Qualifications
1 9 (7.32%) Microsoft Certification
2 8 (6.50%) ITIL Certification
3 7 (5.69%) Security Cleared
4 5 (4.07%) MCP
5 4 (3.25%) ACSP
5 4 (3.25%) ACTC
5 4 (3.25%) Degree
5 4 (3.25%) MCSE
5 4 (3.25%) SC Cleared
6 3 (2.44%) CCNA
6 3 (2.44%) Cisco Certification
6 3 (2.44%) ITIL Foundation Certificate
6 3 (2.44%) MCTS
6 3 (2.44%) Postgraduate
7 2 (1.63%) Citrix Certification
7 2 (1.63%) HNC
7 2 (1.63%) MCITP
7 2 (1.63%) PMI Certification
8 1 (0.81%) DV Cleared
8 1 (0.81%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 10 (8.13%) SLA
2 5 (4.07%) PMO
3 2 (1.63%) QA
4 1 (0.81%) Cyber Essentials
4 1 (0.81%) Data Quality
4 1 (0.81%) GDPR
4 1 (0.81%) ISO/IEC 20000
4 1 (0.81%) PCI DSS
System Software
1 42 (34.15%) Active Directory
2 18 (14.63%) VMware Infrastructure
3 4 (3.25%) Microsoft App-V
3 4 (3.25%) Virtual Desktop
3 4 (3.25%) VMware ESXi
4 2 (1.63%) Terminal Services
4 2 (1.63%) XenDesktop
5 1 (0.81%) vSphere
Systems Management
1 10 (8.13%) vCenter Server
2 5 (4.07%) SCCM
3 4 (3.25%) Systems Management Server (SMS)
4 3 (2.44%) SCOM
5 2 (1.63%) EdgeSight
5 2 (1.63%) Forefront Identity Manager
6 1 (0.81%) SCSM
6 1 (0.81%) WSUS
Vendors
1 43 (34.96%) Microsoft
2 26 (21.14%) Citrix
3 20 (16.26%) VMware
4 15 (12.20%) Cisco
5 14 (11.38%) Wyse
6 13 (10.57%) ServiceNow
7 5 (4.07%) xMatters
8 4 (3.25%) Altiris
8 4 (3.25%) Apple
9 3 (2.44%) Atlassian
9 3 (2.44%) Ivanti
10 2 (1.63%) SAP
11 1 (0.81%) Adobe
11 1 (0.81%) Bloomberg
11 1 (0.81%) CommVault
11 1 (0.81%) Dell
11 1 (0.81%) HP
11 1 (0.81%) Red Hat
11 1 (0.81%) Remedy
11 1 (0.81%) Reuters