Service Management Contract Job Trends in the City of London

Service Management
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 21 November 2025, with comparisons to the same periods in the previous two years.

6 months to
21 Nov 2025
Same period 2024 Same period 2023
Rank 80 71 97
Rank change year-on-year -9 +26 +31
Contract jobs citing Service Management 41 57 52
As % of all contract jobs in the City of London 2.29% 2.71% 1.92%
As % of the Processes & Methodologies category 2.45% 2.96% 2.14%
Number of daily rates quoted 28 33 40
10th Percentile £289 £205 £223
25th Percentile £395 £350 £363
Median daily rate (50th Percentile) £500 £538 £508
Median % change year-on-year -6.98% +5.91% -3.33%
75th Percentile £675 £675 £669
90th Percentile £697 £688 £736
Central London median daily rate £500 £513 £515
% change year-on-year -2.44% -0.49% -0.72%
Number of hourly rates quoted 0 1 0
Median hourly rate - £19.00 -
Central London median hourly rate £26.11 £19.00 £60.00
% change year-on-year +37.42% -68.33% +224.32%

All Process and Methodology Skills
City of London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,674 1,928 2,429
As % of all contract IT jobs advertised in the City of London 93.31% 91.63% 89.86%
Number of daily rates quoted 1,175 1,176 1,705
10th Percentile £330 £375 £363
25th Percentile £418 £474 £463
Median daily rate (50th Percentile) £550 £576 £575
Median % change year-on-year -4.56% +0.22% -
75th Percentile £675 £688 £694
90th Percentile £759 £788 £813
Central London median daily rate £550 £575 £575
% change year-on-year -4.35% - -
Number of hourly rates quoted 20 16 14
10th Percentile £17.02 £16.25 £17.00
25th Percentile £20.18 £25.38 £17.48
Median hourly rate £28.25 £50.00 £32.75
Median % change year-on-year -43.50% +52.67% -36.41%
75th Percentile £43.33 £112.00 £52.88
90th Percentile £63.75 £137.50 £72.25
Central London median hourly rate £27.75 £35.00 £27.50
% change year-on-year -20.71% +27.27% -45.54%

Service Management
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in the City of London.

Service Management job vacancy trend in the City of London

Service Management
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing Service Management.

Contractor daily rate distribution trend for jobs in the City of London citing Service Management

Service Management
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Management in the City of London over the 6 months to 21 November 2025.

Daily rate histogram for Service Management in the City of London

Service Management
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management.

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management

Service Management
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (26.83%) SharePoint
2 5 (12.20%) Microsoft Exchange
3 3 (7.32%) Confluence
Applications
1 2 (4.88%) Microsoft Office
2 1 (2.44%) Microsoft Excel
2 1 (2.44%) Microsoft PowerPoint
2 1 (2.44%) MS Visio
Business Applications
1 3 (7.32%) Remedy ITSM
1 3 (7.32%) Salesforce CRM
1 3 (7.32%) Workday HCM
2 1 (2.44%) Integrated Workplace Management System
2 1 (2.44%) ResourceLink
Cloud Services
1 10 (24.39%) Microsoft 365
2 7 (17.07%) Azure
3 5 (12.20%) Entra ID
4 3 (7.32%) PaaS
5 2 (4.88%) OneDrive
6 1 (2.44%) AWS
6 1 (2.44%) Power Platform
6 1 (2.44%) SaaS
6 1 (2.44%) Salesforce Sales Cloud
6 1 (2.44%) Salesforce Service Cloud
Communications & Networking
1 2 (4.88%) Softphone
1 2 (4.88%) VPN
1 2 (4.88%) Wi-Fi
1 2 (4.88%) Wireless
2 1 (2.44%) DHCP
2 1 (2.44%) DNS
2 1 (2.44%) IP Telephony
2 1 (2.44%) LAN
2 1 (2.44%) SSH
2 1 (2.44%) TCP/IP
2 1 (2.44%) WAN
Database & Business Intelligence
1 1 (2.44%) Power BI
1 1 (2.44%) Tableau
Development Applications
1 5 (12.20%) JIRA
2 1 (2.44%) Bitbucket
2 1 (2.44%) Git
2 1 (2.44%) ScriptRunner
2 1 (2.44%) Zephyr
General
1 15 (36.59%) Social Skills
2 14 (34.15%) Finance
3 6 (14.63%) Influencing Skills
4 5 (12.20%) Presentation Skills
4 5 (12.20%) Public Sector
5 3 (7.32%) Analytical Skills
6 2 (4.88%) Banking
6 2 (4.88%) Telecoms
7 1 (2.44%) Back Office
7 1 (2.44%) Documentation Skills
7 1 (2.44%) Financial Institution
Job Titles
1 10 (24.39%) Architect
2 9 (21.95%) Solutions Architect
3 6 (14.63%) Analyst
4 5 (12.20%) IT Manager
5 4 (9.76%) Head of Support
5 4 (9.76%) Support Analyst
6 3 (7.32%) IT Analyst
6 3 (7.32%) IT Support
6 3 (7.32%) IT Support Analyst
6 3 (7.32%) Lead
7 2 (4.88%) 2nd Line Support
7 2 (4.88%) Consultant
7 2 (4.88%) IT Operations Manager
7 2 (4.88%) Operations Manager
7 2 (4.88%) Service Manager
8 1 (2.44%) Administrator
8 1 (2.44%) Infrastructure Project Manager
8 1 (2.44%) Management Consultant
8 1 (2.44%) Project Manager
8 1 (2.44%) Support Engineer
Libraries, Frameworks & Software Standards
1 4 (9.76%) Lightning Web Components
2 3 (7.32%) .NET
2 3 (7.32%) RESTful
2 3 (7.32%) Web Services
3 1 (2.44%) ADO
Miscellaneous
1 4 (9.76%) Video Conferencing
2 2 (4.88%) iPad
2 2 (4.88%) Onboarding
3 1 (2.44%) BYOD
3 1 (2.44%) CMDB
3 1 (2.44%) Management Information System
3 1 (2.44%) Product Ownership
3 1 (2.44%) Smartphone
3 1 (2.44%) Tandem
3 1 (2.44%) Virtual Team
Operating Systems
1 8 (19.51%) Windows
2 3 (7.32%) Windows Server
3 2 (4.88%) Apple iOS
3 2 (4.88%) Windows 10
4 1 (2.44%) Android
4 1 (2.44%) Mac OS
4 1 (2.44%) Mac OS X
4 1 (2.44%) Unix
Processes & Methodologies
1 21 (51.22%) ITIL
2 18 (43.90%) ITSM
3 10 (24.39%) SDLC
4 9 (21.95%) Problem-Solving
5 8 (19.51%) Enterprise Architecture
6 7 (17.07%) Roadmaps
7 5 (12.20%) Business Intelligence
7 5 (12.20%) Service Delivery
7 5 (12.20%) Stakeholder Engagement
7 5 (12.20%) Supply Chain Management
8 4 (9.76%) Architecture Roadmap
8 4 (9.76%) Computer Science
8 4 (9.76%) CRM
8 4 (9.76%) Customer Service
8 4 (9.76%) Migration
8 4 (9.76%) Project Delivery
8 4 (9.76%) Project Management
8 4 (9.76%) Stakeholder Management
9 3 (7.32%) Decision-Making
9 3 (7.32%) Technical Leadership
Programming Languages
1 1 (2.44%) Groovy
1 1 (2.44%) Java
1 1 (2.44%) Python
Qualifications
1 10 (24.39%) SC Cleared
1 10 (24.39%) Security Cleared
2 6 (14.63%) Degree
3 1 (2.44%) ACCA
3 1 (2.44%) Computer Science Degree
3 1 (2.44%) ITIL Certification
3 1 (2.44%) ITIL Foundation Certificate
3 1 (2.44%) PMI Certification
3 1 (2.44%) PMP
Quality Assurance & Compliance
1 4 (9.76%) COBIT
2 3 (7.32%) GDPR
3 2 (4.88%) ISO/IEC 27001
4 1 (2.44%) Accessibility
4 1 (2.44%) ISO 9001
4 1 (2.44%) ISO/IEC 20000
4 1 (2.44%) NIST
4 1 (2.44%) SLA
System Software
1 7 (17.07%) Active Directory
2 1 (2.44%) Hyper-V
2 1 (2.44%) VMware Infrastructure
Systems Management
1 2 (4.88%) Microsoft Intune
2 1 (2.44%) Opsgenie
2 1 (2.44%) SCCM
2 1 (2.44%) Single Sign-On
Vendors
1 13 (31.71%) Microsoft
2 9 (21.95%) ServiceNow
3 5 (12.20%) IFS
4 4 (9.76%) Salesforce
5 3 (7.32%) Databricks
5 3 (7.32%) Remedy
5 3 (7.32%) Workday
6 2 (4.88%) Polycom
7 1 (2.44%) Atlassian
7 1 (2.44%) Citrix
7 1 (2.44%) Google
7 1 (2.44%) IBM
7 1 (2.44%) Logitech
7 1 (2.44%) Okta
7 1 (2.44%) Planon
7 1 (2.44%) Sophos
7 1 (2.44%) VMware