Period
to 27 November 2021

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 27 November 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Central London > City of London
6 months to
27 Nov 2021
Same period 2020 Same period 2019
Rank 124 89 150
Rank change year-on-year -35 +61 +7
Contract jobs citing Service Management 61 35 79
As % of all contract jobs advertised in the City of London 1.53% 1.78% 1.37%
As % of the Processes & Methodologies category 1.68% 2.01% 1.51%
Number of daily rates quoted 47 23 49
10th Percentile £166 £293 £250
25th Percentile £338 £363 £388
Median daily rate (50th Percentile) £550 £475 £500
Median % change year-on-year +15.79% -5.00% +33.33%
75th Percentile £638 £609 £575
90th Percentile £690 £663 £625
Central London median daily rate £528 £488 £525
% change year-on-year +8.26% -7.14% +27.27%
Number of hourly rates quoted 1 1 5
10th Percentile " " "
25th Percentile £18.25 " £10.50
Median hourly rate £18.50 £20.00 £18.00
Median % change year-on-year -7.50% +11.11% +18.42%
75th Percentile £18.75 " "
90th Percentile " " £22.66
Central London median hourly rate £18.50 £20.00 £18.00
% change year-on-year -7.50% +11.11% +18.42%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 3,622 1,743 5,217
As % of all contract IT jobs advertised in the City of London 91.03% 88.88% 90.20%
Number of daily rates quoted 2,788 1,307 4,131
10th Percentile £371 £313 £325
25th Percentile £463 £413 £419
Median daily rate (50th Percentile) £550 £525 £525
Median % change year-on-year +4.76% - +2.59%
75th Percentile £650 £601 £613
90th Percentile £750 £688 £688
Central London median daily rate £550 £525 £513
% change year-on-year +4.76% +2.44% +1.49%
Number of hourly rates quoted 30 27 51
10th Percentile £18.93 £14.44 £12.00
25th Percentile £21.69 £21.00 £13.49
Median hourly rate £36.25 £32.00 £19.50
Median % change year-on-year +13.28% +64.10% +4.28%
75th Percentile £58.94 £39.63 £24.25
90th Percentile £67.98 £46.70 £51.25
Central London median hourly rate £35.00 £30.95 £20.92
% change year-on-year +13.10% +47.96% +11.84%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Service Management in the City of London.

Daily rate trend for Service Management in the City of London

Service Management
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Management in the City of London over the 6 months to 27 November 2021.

Daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Service Management in the City of London.

Hourly rate trend for Service Management in the City of London

For the 6 months to 27 November 2021, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region with a requirement for Service Management.

1 32 (52.46%) ITIL
2 23 (37.70%) ITSM
3 16 (26.23%) Finance
4 14 (22.95%) Microsoft
4 14 (22.95%) Microsoft 365
4 14 (22.95%) Social Skills
5 12 (19.67%) Agile Software Development
5 12 (19.67%) Service Delivery
5 12 (19.67%) Windows
6 11 (18.03%) Analytical Skills
6 11 (18.03%) Security Cleared
6 11 (18.03%) Azure
7 10 (16.39%) ServiceNow
8 9 (14.75%) Continuous Improvement
8 9 (14.75%) Project Management
8 9 (14.75%) Active Directory
9 8 (13.11%) Stakeholder Management
9 8 (13.11%) Incident Management
9 8 (13.11%) Windows Server
10 7 (11.48%) Service Design
10 7 (11.48%) Project Delivery
10 7 (11.48%) SC Cleared
11 6 (9.84%) AWS
11 6 (9.84%) SCCM
11 6 (9.84%) Migration
11 6 (9.84%) Firewall
11 6 (9.84%) Problem-Solving
11 6 (9.84%) Major Incident Management
12 5 (8.20%) Collaborative Working
12 5 (8.20%) Data Centre

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.20%) Confluence
2 2 (3.28%) SharePoint
3 1 (1.64%) SAS
Applications
1 4 (6.56%) Microsoft Office
2 2 (3.28%) Microsoft Excel
3 1 (1.64%) MS Visio
Business Applications
1 1 (1.64%) ION MarketView
1 1 (1.64%) Maximo
1 1 (1.64%) Oracle Applications
1 1 (1.64%) Oracle EBS
1 1 (1.64%) Oracle Financials
Cloud Services
1 14 (22.95%) Microsoft 365
2 11 (18.03%) Azure
3 6 (9.84%) AWS
4 5 (8.20%) Azure Active Directory
5 1 (1.64%) Amazon EC2
5 1 (1.64%) OneDrive
5 1 (1.64%) PaaS
5 1 (1.64%) Power Platform
5 1 (1.64%) SaaS
Communications & Networking
1 6 (9.84%) Firewall
2 4 (6.56%) DNS
3 3 (4.92%) DHCP
4 2 (3.28%) Internet
4 2 (3.28%) Intrusion Detection
4 2 (3.28%) LAN
4 2 (3.28%) Unified Communications
4 2 (3.28%) WAN
4 2 (3.28%) WebEx
4 2 (3.28%) Wireless
5 1 (1.64%) BGP
5 1 (1.64%) Cisco IOS
5 1 (1.64%) DMZ
5 1 (1.64%) IPv4
5 1 (1.64%) Multicast
5 1 (1.64%) Skype
5 1 (1.64%) TCP/IP
5 1 (1.64%) VPN
Database & Business Intelligence
1 1 (1.64%) Data Warehouse
1 1 (1.64%) Power BI
Development Applications
1 5 (8.20%) JIRA
2 4 (6.56%) Git (software)
3 3 (4.92%) Jenkins
3 3 (4.92%) Subversion
4 1 (1.64%) Bitbucket
General
1 16 (26.23%) Finance
2 14 (22.95%) Social Skills
3 11 (18.03%) Analytical Skills
4 4 (6.56%) Banking
5 3 (4.92%) Legal
5 3 (4.92%) Organisational Skills
6 2 (3.28%) Back Office
6 2 (3.28%) Front Office
6 2 (3.28%) Influencing Skills
6 2 (3.28%) Marketing
6 2 (3.28%) Presentation Skills
6 2 (3.28%) Public Sector
7 1 (1.64%) Financial Institution
7 1 (1.64%) Investment Banking
7 1 (1.64%) Law
7 1 (1.64%) Military
7 1 (1.64%) Multimedia
7 1 (1.64%) Telecoms
Job Titles
1 13 (21.31%) Service Manager
2 12 (19.67%) Analyst
3 8 (13.11%) Senior Manager
4 7 (11.48%) Senior Service Manager
5 6 (9.84%) Delivery Manager
5 6 (9.84%) Service Delivery Manager
6 5 (8.20%) IT Manager
6 5 (8.20%) IT Services Manager
6 5 (8.20%) IT Support
7 4 (6.56%) Architect
7 4 (6.56%) Business Analyst
7 4 (6.56%) Support Engineer
8 3 (4.92%) Desktop Support
8 3 (4.92%) IT Support Engineer
8 3 (4.92%) PC Engineer
8 3 (4.92%) PC Support
8 3 (4.92%) PC Support Engineer
8 3 (4.92%) Release Manager
8 3 (4.92%) Senior Service Delivery Manager
8 3 (4.92%) Transition Manager
Libraries, Frameworks & Software Standards
1 4 (6.56%) Web Services
2 1 (1.64%) .NET
2 1 (1.64%) REST
2 1 (1.64%) RESTful
Miscellaneous
1 5 (8.20%) Data Centre
2 4 (6.56%) Management Information System
2 4 (6.56%) Virtual Team
3 3 (4.92%) NHS
4 2 (3.28%) Blackberry
4 2 (3.28%) CMDB
4 2 (3.28%) Public Cloud
5 1 (1.64%) BYOD
5 1 (1.64%) Distributed Denial-of-Service
5 1 (1.64%) Fixed Income
5 1 (1.64%) Greenfield Project
5 1 (1.64%) Hedge funds
5 1 (1.64%) HoloLens
5 1 (1.64%) Housing Association
5 1 (1.64%) Legacy Systems
5 1 (1.64%) Private Cloud
5 1 (1.64%) Self-Motivation
5 1 (1.64%) Video Conferencing
Operating Systems
1 12 (19.67%) Windows
2 8 (13.11%) Windows Server
3 3 (4.92%) Windows 7
4 2 (3.28%) Android
4 2 (3.28%) Windows 10
5 1 (1.64%) Apple iOS
5 1 (1.64%) HPUX
5 1 (1.64%) Linux
5 1 (1.64%) Red Hat Enterprise Linux
5 1 (1.64%) Unix
5 1 (1.64%) Windows Server 2012
Processes & Methodologies
1 32 (52.46%) ITIL
2 23 (37.70%) ITSM
3 12 (19.67%) Agile Software Development
3 12 (19.67%) Service Delivery
4 9 (14.75%) Continuous Improvement
4 9 (14.75%) Project Management
5 8 (13.11%) Incident Management
5 8 (13.11%) Stakeholder Management
6 7 (11.48%) Project Delivery
6 7 (11.48%) Service Design
7 6 (9.84%) Major Incident Management
7 6 (9.84%) Migration
7 6 (9.84%) Problem-Solving
8 5 (8.20%) Change Management
8 5 (8.20%) Collaborative Working
8 5 (8.20%) Supplier Management
8 5 (8.20%) Workflow
9 4 (6.56%) DevOps
9 4 (6.56%) Release Management
9 4 (6.56%) Service Desk Management
Programming Languages
1 4 (6.56%) PowerShell
1 4 (6.56%) SQL
2 1 (1.64%) Java
Qualifications
1 11 (18.03%) Security Cleared
2 7 (11.48%) SC Cleared
3 5 (8.20%) Degree
4 4 (6.56%) ITIL Certification
5 1 (1.64%) CISSP
5 1 (1.64%) DV Cleared
5 1 (1.64%) ISO 27001 Lead Auditor
5 1 (1.64%) ITIL Foundation Certificate
5 1 (1.64%) TOGAF Certification
Quality Assurance & Compliance
1 5 (8.20%) SLA
2 3 (4.92%) GDPR
3 2 (3.28%) ISO/IEC 27001
4 1 (1.64%) COBIT
4 1 (1.64%) NIST
4 1 (1.64%) QA
System Software
1 9 (14.75%) Active Directory
2 4 (6.56%) VMware Infrastructure
3 2 (3.28%) vSphere
4 1 (1.64%) Virtual Desktop
4 1 (1.64%) VMware ESXi
4 1 (1.64%) VMware Workstation
Systems Management
1 6 (9.84%) SCCM
2 3 (4.92%) Jamf Pro
3 2 (3.28%) Microsoft Intune
4 1 (1.64%) FortiGate
4 1 (1.64%) McAfee ePO
4 1 (1.64%) NetBackup
4 1 (1.64%) Norton AntiVirus
4 1 (1.64%) SCOM
4 1 (1.64%) Symantec Enterprise Vault
4 1 (1.64%) vCenter Server
4 1 (1.64%) WebSphere Cast Iron
4 1 (1.64%) WSUS
Vendors
1 14 (22.95%) Microsoft
2 10 (16.39%) ServiceNow
3 4 (6.56%) Cisco
3 4 (6.56%) VMware
4 3 (4.92%) Oracle
5 2 (3.28%) Atlassian
5 2 (3.28%) CyberArk
5 2 (3.28%) Dell
5 2 (3.28%) HP
5 2 (3.28%) Juniper
5 2 (3.28%) NetApp
5 2 (3.28%) Salesforce.com
6 1 (1.64%) Altiris
6 1 (1.64%) Apple
6 1 (1.64%) Bloomberg
6 1 (1.64%) MobileIron
6 1 (1.64%) Red Hat
6 1 (1.64%) Reuters
6 1 (1.64%) RightFax
6 1 (1.64%) SolarWinds