Service Management Contract Job Trends in the City of London

Service Management
Central London > City of London

The table below provides summary statistics and contractor rates for jobs advertised in the City of London requiring Service Management skills. It covers contract job vacancies from the 6 months leading up to 9 October 2026, with comparisons to the same periods in the previous two years.

6 months to
9 Oct 2026
Same period 2025 Same period 2024
Rank 91 77 75
Rank change year-on-year -14 -2 +17
Contract jobs citing Service Management 49 45 54
As % of all contract jobs in the City of London 2.28% 2.61% 2.54%
As % of the Processes & Methodologies category 2.52% 2.76% 2.76%
Number of daily rates quoted 33 30 29
10th Percentile £263 £296 £220
25th Percentile £328 £406 £400
Median daily rate (50th Percentile) £495 £504 £510
Median % change year-on-year -1.74% -1.23% -7.27%
75th Percentile £688 £656 £638
90th Percentile £763 £721 £685
Central London median daily rate £533 £508 £475
% change year-on-year +4.93% +6.84% -13.64%
Number of hourly rates quoted 0 0 1
10th Percentile - - -
25th Percentile - - £18.50
Median hourly rate - - £19.00
75th Percentile - - £19.50
90th Percentile - - -
Central London median hourly rate £75.00 - £19.00

All Process & Methodology Skills
City of London

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,944 1,631 1,953
As % of all contract IT jobs advertised in the City of London 90.46% 94.44% 91.86%
Number of daily rates quoted 1,350 1,107 1,218
10th Percentile £365 £325 £366
25th Percentile £455 £425 £463
Median daily rate (50th Percentile) £550 £550 £575
Median % change year-on-year - -4.35% -4.17%
75th Percentile £675 £675 £688
90th Percentile £775 £768 £788
Central London median daily rate £550 £550 £575
% change year-on-year - -4.35% -3.28%
Number of hourly rates quoted 20 19 20
10th Percentile £17.39 £16.96 £15.80
25th Percentile £17.60 £21.09 £21.63
Median hourly rate £20.25 £27.50 £35.50
Median % change year-on-year -26.36% -22.54% +13.60%
75th Percentile £27.35 £39.88 £97.38
90th Percentile £44.85 £63.75 £137.50
Central London median hourly rate £25.00 £27.50 £35.00
% change year-on-year -9.09% -21.43% +27.27%

Service Management
Job Vacancy Trend in the City of London

Historical trend showing the proportion of contract IT job postings citing Service Management relative to all contract IT jobs advertised in the City of London.

Service Management job vacancy trend in the City of London

Service Management
Daily Rate Trend in the City of London

Contractor daily rate distribution trend for jobs in the City of London citing Service Management.

Contractor daily rate distribution trend for jobs in the City of London citing Service Management

Service Management
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Service Management in the City of London over the 6 months to 9 October 2026.

Daily rate histogram for Service Management in the City of London

Service Management
Hourly Rate Trend in the City of London

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management.

Contractor hourly rate distribution trend for jobs in the City of London citing Service Management

Service Management
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (10.20%) Confluence
2 3 (6.12%) SharePoint
3 2 (4.08%) Microsoft Exchange
Applications
1 3 (6.12%) MS Visio
2 1 (2.04%) Microsoft Excel
Business Applications
1 3 (6.12%) Remedy ITSM
2 2 (4.08%) Exchequer
3 1 (2.04%) Oracle ERP
Cloud Services
1 9 (18.37%) Azure
1 9 (18.37%) Microsoft 365
2 4 (8.16%) Entra ID
2 4 (8.16%) OneDrive
3 3 (6.12%) AWS
4 2 (4.08%) GCP
5 1 (2.04%) Google Docs
5 1 (2.04%) Google Drive
5 1 (2.04%) Google Sheets
5 1 (2.04%) Google Workspace
5 1 (2.04%) OCI
5 1 (2.04%) Power Platform
Communications & Networking
1 2 (4.08%) Network Security
1 2 (4.08%) Value-Added Service
1 2 (4.08%) VPN
1 2 (4.08%) Wi-Fi
2 1 (2.04%) DHCP
2 1 (2.04%) DNS
2 1 (2.04%) Firewall
2 1 (2.04%) HTTP
2 1 (2.04%) TCP/IP
2 1 (2.04%) Unified Communications
2 1 (2.04%) VoIP
Database & Business Intelligence
1 1 (2.04%) Power BI
1 1 (2.04%) SQL Server
1 1 (2.04%) SQL Server Analysis Services
1 1 (2.04%) SQL Server Reporting Services
Development Applications
1 10 (20.41%) JIRA
General
1 16 (32.65%) Social Skills
2 15 (30.61%) Finance
3 14 (28.57%) Public Sector
4 9 (18.37%) Banking
5 6 (12.24%) Analytical Skills
6 5 (10.20%) Military
7 4 (8.16%) Influencing Skills
7 4 (8.16%) Telecoms
8 3 (6.12%) Police
9 2 (4.08%) Financial Institution
9 2 (4.08%) Organisational Skills
10 1 (2.04%) Billing
10 1 (2.04%) Retail
Job Titles
1 8 (16.33%) Architect
2 4 (8.16%) Support Engineer
3 3 (6.12%) Junior
3 3 (6.12%) Lead
3 3 (6.12%) Project Manager
3 3 (6.12%) Solutions Architect
3 3 (6.12%) Technical Manager
4 2 (4.08%) Analyst
4 2 (4.08%) Applications Support
4 2 (4.08%) Consultant
4 2 (4.08%) Delivery Manager
4 2 (4.08%) Designer
4 2 (4.08%) Desktop Engineer
4 2 (4.08%) Desktop Support
4 2 (4.08%) Desktop Support Engineer
4 2 (4.08%) Integration Architect
4 2 (4.08%) IT Support
4 2 (4.08%) Service Manager
4 2 (4.08%) Support Analyst
4 2 (4.08%) Technical Operations Manager
Libraries, Frameworks & Software Standards
1 2 (4.08%) REST
2 1 (2.04%) Ajax
2 1 (2.04%) CSS
2 1 (2.04%) HTML
2 1 (2.04%) SOAP
2 1 (2.04%) Web Services
2 1 (2.04%) XML
Miscellaneous
1 6 (12.24%) Onboarding
2 3 (6.12%) CMDB
3 2 (4.08%) Management Information System
3 2 (4.08%) Video Conferencing
4 1 (2.04%) AS400
4 1 (2.04%) Enterprise Cloud
4 1 (2.04%) Enterprise Software
4 1 (2.04%) Foreign Exchange (FX)
4 1 (2.04%) Hybrid Cloud
4 1 (2.04%) PMI
4 1 (2.04%) Virtual Team
Operating Systems
1 9 (18.37%) Windows
2 4 (8.16%) Mac OS
3 2 (4.08%) Windows 10
4 1 (2.04%) Android
4 1 (2.04%) Apple iOS
Processes & Methodologies
1 23 (46.94%) ITIL
1 23 (46.94%) ITSM
2 16 (32.65%) Stakeholder Management
3 15 (30.61%) Problem-Solving
4 12 (24.49%) Continuous Improvement
4 12 (24.49%) Decision-Making
5 10 (20.41%) Agile
5 10 (20.41%) Service Delivery
5 10 (20.41%) Stakeholder Engagement
6 7 (14.29%) Incident Management
6 7 (14.29%) Project Management
7 6 (12.24%) Customer Service
7 6 (12.24%) Problem Management
7 6 (12.24%) Roadmaps
7 6 (12.24%) Service Design
8 5 (10.20%) Configuration Management
8 5 (10.20%) Digital Transformation Programme
8 5 (10.20%) Enterprise Architecture
8 5 (10.20%) User Experience
9 4 (8.16%) Change Management
Programming Languages
1 2 (4.08%) PowerShell
1 2 (4.08%) Python
2 1 (2.04%) COBOL
2 1 (2.04%) RPG
2 1 (2.04%) SQL
Qualifications
1 13 (26.53%) Security Cleared
2 7 (14.29%) SC Cleared
3 4 (8.16%) Degree
3 4 (8.16%) PMI Certification
4 3 (6.12%) PMP
5 2 (4.08%) BPSS Clearance
5 2 (4.08%) ITIL Certification
5 2 (4.08%) ITIL Foundation Certificate
6 1 (2.04%) Computer Science Degree
6 1 (2.04%) DV Cleared
6 1 (2.04%) PRINCE2 Practitioner
6 1 (2.04%) TOGAF Certification
Quality Assurance & Compliance
1 5 (10.20%) SLA
2 2 (4.08%) Data Quality
3 1 (2.04%) ISO/IEC 19770
3 1 (2.04%) NCSC
3 1 (2.04%) QA
System Software
1 4 (8.16%) Active Directory
2 1 (2.04%) VMware Infrastructure
Systems Management
1 3 (6.12%) Single Sign-On
2 2 (4.08%) Jamf Pro
2 2 (4.08%) Microsoft Intune
3 1 (2.04%) ITRS Geneos
3 1 (2.04%) SCCM
3 1 (2.04%) WSUS
Vendors
1 17 (34.69%) Microsoft
2 16 (32.65%) ServiceNow
3 3 (6.12%) Adobe
3 3 (6.12%) Google
3 3 (6.12%) Okta
3 3 (6.12%) Remedy
4 2 (4.08%) Apple
4 2 (4.08%) Atlassian
4 2 (4.08%) Autodesk
4 2 (4.08%) BMC
4 2 (4.08%) Cisco
4 2 (4.08%) Dynatrace
4 2 (4.08%) IBM
4 2 (4.08%) Oracle
4 2 (4.08%) Samsung
4 2 (4.08%) Symantec
5 1 (2.04%) Nexthink
5 1 (2.04%) SAP
5 1 (2.04%) VMware