Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
Central London > City of London
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 150 129 93
Rank change year-on-year -21 -36 +25
Contract jobs citing Service Management 91 128 214
As % of all contract IT jobs advertised in the City of London 1.30% 1.92% 2.33%
As % of the Processes & Methodologies category 1.47% 2.20% 2.78%
Number of daily rates quoted 65 95 146
City of London median daily rate £475 £450 £438
Median daily rate % change year-on-year +5.56% +2.86% +3.24%
10th Percentile £271 £212 £245
90th Percentile £625 £588 £638
Central London median daily rate £448 £450 £438
% change year-on-year -0.56% +2.86% +2.94%
Number of hourly rates quoted 2 4 4
City of London median hourly rate £15.50 £28.75 £17.00
Median hourly rate % change year-on-year -46.09% +69.12% +88.89%
10th Percentile £14.75 £11.25 £16.50
90th Percentile £16.25 £84.25 £24.85
Central London median hourly rate £15.50 £12.50 £17.00
% change year-on-year +24.00% -26.47% +88.89%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Contract vacancies with a requirement for process or methodology skills 6210 5816 7704
As % of all contract IT jobs advertised in the City of London 88.39% 87.43% 83.88%
Number of daily rates quoted 4932 4656 6127
City of London median daily rate £513 £475 £463
Median daily rate % change year-on-year +7.89% +2.70% +2.78%
10th Percentile £325 £313 £288
90th Percentile £688 £664 £650
Central London median daily rate £500 £475 £451
% change year-on-year +5.26% +5.44% +0.67%
Number of hourly rates quoted 59 53 73
City of London median hourly rate £20.00 £20.00 £21.00
Median hourly rate % change year-on-year - -4.76% +10.53%
10th Percentile £13.34 £13.75 £10.87
90th Percentile £30.90 £54.03 £40.00
Central London median hourly rate £20.25 £19.46 £20.50
% change year-on-year +4.06% -5.07% +13.92%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in the City of London.

Contractor daily rate trend for Service Management in the City of London

Service Management
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Service Management in the City of London over the 6 months to 19 November 2017.

Contractor daily rate histogram for Service Management in the City of London

Service Management
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in the City of London.

Contractor hourly rate trend for Service Management in the City of London

For the 6 months to 19 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Management.

1 57 (62.64%) ITIL
2 32 (35.16%) Finance
3 25 (27.47%) ITSM
4 19 (20.88%) Windows
4 19 (20.88%) Agile Software Development
4 19 (20.88%) ServiceNow
5 17 (18.68%) Project Management
6 16 (17.58%) Active Directory
7 13 (14.29%) Microsoft Office
7 13 (14.29%) Stakeholder Management
7 13 (14.29%) Banking
7 13 (14.29%) Security Cleared
8 12 (13.19%) PRINCE2
9 11 (12.09%) Python
9 11 (12.09%) Microsoft
10 10 (10.99%) ITIL Certification
10 10 (10.99%) Java
11 9 (9.89%) Service Delivery
11 9 (9.89%) Change Management
11 9 (9.89%) SC Cleared
11 9 (9.89%) Problem Management
12 8 (8.79%) Unix
12 8 (8.79%) Linux
12 8 (8.79%) ITIL V3
13 7 (7.69%) Citrix
13 7 (7.69%) CMDB
13 7 (7.69%) DV Cleared
13 7 (7.69%) Windows 7
13 7 (7.69%) Microsoft Azure
14 6 (6.59%) Investment Banking

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.30%) Apache Spark
1 3 (3.30%) MS Exchange
1 3 (3.30%) SharePoint
2 2 (2.20%) Skype for Business
2 2 (2.20%) WebLogic
3 1 (1.10%) Confluence
Applications
1 13 (14.29%) Microsoft Office
2 3 (3.30%) Microsoft Excel
3 1 (1.10%) Microsoft PowerPoint
3 1 (1.10%) Microsoft Project
3 1 (1.10%) MS Visio
Business Applications
1 4 (4.40%) Dynamics CRM
2 1 (1.10%) Remedy ITSM
2 1 (1.10%) SAP PM
2 1 (1.10%) SAP S/4HANA
2 1 (1.10%) SAP SM
Cloud Services
1 7 (7.69%) Microsoft Azure
2 6 (6.59%) Office 365
3 5 (5.49%) Amazon AWS
4 4 (4.40%) Cloud Computing
5 3 (3.30%) Serverless
Communications & Networking
1 5 (5.49%) Internet
2 4 (4.40%) 4G
2 4 (4.40%) VPN
3 3 (3.30%) Wireless
4 2 (2.20%) 3G
4 2 (2.20%) Broadband
4 2 (2.20%) LAN
4 2 (2.20%) Skype
4 2 (2.20%) WAN
4 2 (2.20%) Wi-Fi
5 1 (1.10%) Cisco Wireless
5 1 (1.10%) DHCP
5 1 (1.10%) DNS
5 1 (1.10%) HSRP
5 1 (1.10%) IPv4
5 1 (1.10%) NetScaler
5 1 (1.10%) NX-OS
5 1 (1.10%) SSL
5 1 (1.10%) TCP/IP
5 1 (1.10%) Unified Communications
Database & Business Intelligence
1 6 (6.59%) SQL Server
2 3 (3.30%) Big Data
2 3 (3.30%) Data Warehouse
2 3 (3.30%) Hadoop
2 3 (3.30%) HBase
2 3 (3.30%) MongoDB
2 3 (3.30%) Relational Database
2 3 (3.30%) Sqoop
Development Applications
1 3 (3.30%) Atlassian Bamboo
1 3 (3.30%) PyCharm
2 2 (2.20%) JIRA
3 1 (1.10%) Artifactory
3 1 (1.10%) JUnit
3 1 (1.10%) Maven
3 1 (1.10%) Subversion
3 1 (1.10%) TeamCity
General
1 32 (35.16%) Finance
2 13 (14.29%) Banking
3 6 (6.59%) Investment Banking
4 5 (5.49%) Financial Institution
5 2 (2.20%) Back Office
5 2 (2.20%) Billing
5 2 (2.20%) Front Office
5 2 (2.20%) Law
5 2 (2.20%) Publishing
5 2 (2.20%) Telecoms
6 1 (1.10%) Legal
6 1 (1.10%) Multimedia
6 1 (1.10%) Retail Banking
Job Titles
1 20 (21.98%) Analyst
2 11 (12.09%) Desktop Support
3 10 (10.99%) Project Manager
4 9 (9.89%) Developer
5 7 (7.69%) Service Manager
6 6 (6.59%) Active Directory Support
6 6 (6.59%) Administrator
6 6 (6.59%) Applications Manager
6 6 (6.59%) Applications Project Manager
6 6 (6.59%) Python Developer
7 5 (5.49%) 2nd Line Support
7 5 (5.49%) Consultant
7 5 (5.49%) Support Analyst
7 5 (5.49%) Technical Analyst
8 4 (4.40%) Architect
8 4 (4.40%) Desktop Engineer
8 4 (4.40%) Digital Project Manager
8 4 (4.40%) IT Analyst
8 4 (4.40%) IT Consultant
8 4 (4.40%) Java Developer
Libraries, Frameworks & Software Standards
1 5 (5.49%) CSS
1 5 (5.49%) HTML
2 3 (3.30%) Flask
2 3 (3.30%) jQuery
2 3 (3.30%) Kafka
2 3 (3.30%) Node.js
2 3 (3.30%) Web Services
2 3 (3.30%) XML
3 2 (2.20%) Ajax
3 2 (2.20%) Middleware
3 2 (2.20%) SOAP
4 1 (1.10%) Hibernate
4 1 (1.10%) J2EE
4 1 (1.10%) Mason
4 1 (1.10%) RESTful
4 1 (1.10%) SailPoint
4 1 (1.10%) Velocity
Miscellaneous
1 7 (7.69%) CMDB
2 6 (6.59%) Analytical Skills
3 5 (5.49%) Hedge funds
3 5 (5.49%) Mobile App
3 5 (5.49%) Smartphone
4 3 (3.30%) Computer Science
4 3 (3.30%) Data Centre
4 3 (3.30%) Data Structures
4 3 (3.30%) Hybrid Cloud
4 3 (3.30%) Management Information System
5 2 (2.20%) Blackberry
5 2 (2.20%) iPhone
5 2 (2.20%) Reinsurance
6 1 (1.10%) Cyber Attack
6 1 (1.10%) Cyberthreat
6 1 (1.10%) Private Cloud
6 1 (1.10%) Taxonomies
Operating Systems
1 19 (20.88%) Windows
2 8 (8.79%) Linux
2 8 (8.79%) Unix
3 7 (7.69%) Windows 7
4 6 (6.59%) Windows 10
5 4 (4.40%) Windows Server
6 2 (2.20%) AIX
7 1 (1.10%) Android
7 1 (1.10%) Apple iOS
7 1 (1.10%) Windows Server 2012
Processes & Methodologies
1 57 (62.64%) ITIL
2 25 (27.47%) ITSM
3 19 (20.88%) Agile Software Development
4 17 (18.68%) Project Management
5 13 (14.29%) Stakeholder Management
6 12 (13.19%) PRINCE2
7 9 (9.89%) Change Management
7 9 (9.89%) Problem Management
7 9 (9.89%) Service Delivery
8 8 (8.79%) ITIL V3
9 6 (6.59%) Continuous Improvement
10 5 (5.49%) Capacity Planning
10 5 (5.49%) Configuration Management
10 5 (5.49%) Data Management
10 5 (5.49%) Mobile Application Development
10 5 (5.49%) Performance Management
10 5 (5.49%) Process Improvement
10 5 (5.49%) Root Cause Analysis
10 5 (5.49%) Scrum
10 5 (5.49%) SDLC
Programming Languages
1 11 (12.09%) Python
2 10 (10.99%) Java
3 6 (6.59%) JavaScript
3 6 (6.59%) SQL
4 5 (5.49%) C#
5 4 (4.40%) Perl
5 4 (4.40%) PHP
6 3 (3.30%) PowerShell
7 2 (2.20%) Korn
8 1 (1.10%) Bash Shell
8 1 (1.10%) C
8 1 (1.10%) C++
8 1 (1.10%) Shell Script
Qualifications
1 13 (14.29%) Security Cleared
2 10 (10.99%) ITIL Certification
3 9 (9.89%) SC Cleared
4 7 (7.69%) DV Cleared
5 6 (6.59%) APMP
6 5 (5.49%) Degree
7 1 (1.10%) BPSS Clearance
7 1 (1.10%) CCNP
7 1 (1.10%) Cisco Certification
7 1 (1.10%) Citrix Certification
7 1 (1.10%) CREST Certified
7 1 (1.10%) ISEB
7 1 (1.10%) MCSA
7 1 (1.10%) MCSE
7 1 (1.10%) Microsoft Certification
7 1 (1.10%) SANS
7 1 (1.10%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 6 (6.59%) SLA
2 3 (3.30%) COBIT
2 3 (3.30%) ISO/IEC 20000
3 2 (2.20%) GDPR
3 2 (2.20%) Solvency II
4 1 (1.10%) GAAP
4 1 (1.10%) PMO
4 1 (1.10%) QA
4 1 (1.10%) Sarbanes-Oxley
System Software
1 16 (17.58%) Active Directory
2 3 (3.30%) Apache Flume
2 3 (3.30%) HDFS
2 3 (3.30%) Virtual Desktop
2 3 (3.30%) VMware Infrastructure
3 2 (2.20%) KVM
3 2 (2.20%) RHEV
4 1 (1.10%) Docker
4 1 (1.10%) vSphere
4 1 (1.10%) XenDesktop
Systems Management
1 3 (3.30%) SCCM
2 2 (2.20%) BMC PATROL
2 2 (2.20%) SCOM
2 2 (2.20%) Tivoli Storage Manager
3 1 (1.10%) Ansible
3 1 (1.10%) DatAdvantage
3 1 (1.10%) OPNET
3 1 (1.10%) Opscode Chef
3 1 (1.10%) Puppet
3 1 (1.10%) vCenter Server
Vendors
1 19 (20.88%) ServiceNow
2 11 (12.09%) Microsoft
3 7 (7.69%) Citrix
4 5 (5.49%) VMware
5 4 (4.40%) Cisco
5 4 (4.40%) Oracle
5 4 (4.40%) Salesforce.com
5 4 (4.40%) SAP
6 3 (3.30%) Charles River
6 3 (3.30%) Dell
6 3 (3.30%) SolarWinds
7 2 (2.20%) BMC
7 2 (2.20%) HP
7 2 (2.20%) Sage
7 2 (2.20%) Splunk
8 1 (1.10%) AppDynamics
8 1 (1.10%) F5
8 1 (1.10%) New Relic
8 1 (1.10%) Riverbed
8 1 (1.10%) Varonis