Period
to 28 March 2020

The median contractor rate for a Support Analyst was £250 per day in advertised job vacancies in the City of London during the 6 months to 28 March 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
Central London > City of London
6 months to
28 Mar 2020
Same period 2019 Same period 2018
Rank 119 163 145
Rank change year-on-year +44 -18 -6
Contract jobs requiring a Support Analyst 62 87 114
As % of all contract jobs advertised in the City of London 1.44% 1.29% 1.61%
As % of the Job Titles category 1.55% 1.36% 1.70%
Number of daily rates quoted 47 63 90
Median daily rate £250 £240 £323
Median daily rate % change year-on-year +4.17% -25.58% -10.42%
10th Percentile £136 £158 £134
90th Percentile £500 £491 £500
Central London median daily rate £225 £225 £313
% change year-on-year - -28.00% -10.71%
Number of hourly rates quoted 5 5 5
Median hourly rate £19.50 £17.50 £19.00
Median hourly rate % change year-on-year +11.43% -7.89% -14.93%
10th Percentile £14.98 £14.30 £10.35
90th Percentile £20.75 £28.25 £57.20
Central London median hourly rate £19.50 £18.88 £19.50
% change year-on-year +3.28% -3.18% -12.69%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 4,008 6,389 6,706
% of contract IT jobs with a recognized job title 93.19% 94.37% 94.50%
Number of daily rates quoted 3,001 4,945 5,309
Median daily rate £500 £513 £500
Median daily rate % change year-on-year -2.44% +2.50% +5.26%
10th Percentile £288 £306 £313
90th Percentile £675 £675 £688
Central London median daily rate £500 £509 £500
% change year-on-year -1.72% +1.75% +5.26%
Number of hourly rates quoted 76 62 105
Median hourly rate £24.75 £18.70 £18.60
Median hourly rate % change year-on-year +32.35% +0.54% +4.00%
10th Percentile £12.50 £12.76 £11.25
90th Percentile £47.48 £41.55 £38.00
Median hourly rate £26.44 £19.00 £18.70
% change year-on-year +39.16% +1.60% +12.23%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Support Analyst in the City of London.

Daily rate trend for Support Analyst in the City of London

Support Analyst
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Support Analyst in the City of London over the 6 months to 28 March 2020.

Daily rate histogram for Support Analyst in the City of London

Support Analyst
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Support Analyst in the City of London.

Hourly rate trend for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 28 March 2020, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring Support Analyst in the job title.

1 26 (41.94%) Windows
2 19 (30.65%) ITIL
2 19 (30.65%) Microsoft
3 18 (29.03%) Finance
4 17 (27.42%) Active Directory
4 17 (27.42%) Office 365
5 14 (22.58%) Windows 10
6 13 (20.97%) Microsoft Office
7 10 (16.13%) Problem-Solving
8 9 (14.52%) Windows 7
8 9 (14.52%) SQL
9 8 (12.90%) Citrix
10 7 (11.29%) Apple
11 6 (9.68%) CRM
11 6 (9.68%) Apple iOS
11 6 (9.68%) Self-Motivation
11 6 (9.68%) ServiceNow
12 5 (8.06%) Aderant
12 5 (8.06%) RightFax
12 5 (8.06%) Time Management
12 5 (8.06%) iPhone
12 5 (8.06%) Azure
12 5 (8.06%) SLA
12 5 (8.06%) Legal
12 5 (8.06%) Management Information System
12 5 (8.06%) OpenText
12 5 (8.06%) Banking
13 4 (6.45%) Degree
13 4 (6.45%) Linux
13 4 (6.45%) SCCM

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.23%) SharePoint
2 1 (1.61%) DataSynapse
2 1 (1.61%) IIS
2 1 (1.61%) WebSphere
Applications
1 13 (20.97%) Microsoft Office
2 3 (4.84%) Microsoft Excel
Business Applications
1 3 (4.84%) Dynamics AX
2 2 (3.23%) SAP HR
2 2 (3.23%) Workday HCM
3 1 (1.61%) BusinessWorks
3 1 (1.61%) SAP BPC
Cloud Services
1 17 (27.42%) Office 365
2 5 (8.06%) Azure
3 2 (3.23%) AWS
4 1 (1.61%) Dynamics 365
4 1 (1.61%) GitHub
4 1 (1.61%) OneDrive
4 1 (1.61%) Power Platform
Communications & Networking
1 2 (3.23%) DNS
2 1 (1.61%) DHCP
2 1 (1.61%) Firewall
2 1 (1.61%) Intrusion Detection
2 1 (1.61%) IP Telephony
2 1 (1.61%) TCP/IP
2 1 (1.61%) Unified Communications
2 1 (1.61%) Wi-Fi
2 1 (1.61%) Wireless
Database & Business Intelligence
1 2 (3.23%) Big Data
2 1 (1.61%) BusinessObjects
2 1 (1.61%) Data Warehouse
2 1 (1.61%) Hadoop
2 1 (1.61%) HBase
2 1 (1.61%) MongoDB
2 1 (1.61%) NoSQL
2 1 (1.61%) Oracle Database
2 1 (1.61%) Oracle Database 11g
2 1 (1.61%) Oracle Reports
2 1 (1.61%) Power BI
2 1 (1.61%) QlikView
2 1 (1.61%) Relational Database
2 1 (1.61%) SQL Server
2 1 (1.61%) SQL Server Analysis Services
2 1 (1.61%) SQL Server Integration Services
2 1 (1.61%) SQL Server Reporting Services
Development Applications
1 1 (1.61%) Eclipse
1 1 (1.61%) Git (software)
1 1 (1.61%) MSBuild
1 1 (1.61%) Subversion
1 1 (1.61%) TeamCity
General
1 18 (29.03%) Finance
2 5 (8.06%) Banking
2 5 (8.06%) Legal
3 2 (3.23%) Financial Institution
3 2 (3.23%) Front Office
3 2 (3.23%) General Ledger
4 1 (1.61%) Back Office
4 1 (1.61%) French Language
4 1 (1.61%) Italian Language
4 1 (1.61%) Mandarin Language
4 1 (1.61%) Prime Brokerage
4 1 (1.61%) Public Sector
Libraries, Frameworks & Software Standards
1 2 (3.23%) .NET
2 1 (1.61%) COM
2 1 (1.61%) D3.js
2 1 (1.61%) FIX Protocol
2 1 (1.61%) LDAP
2 1 (1.61%) Middleware
2 1 (1.61%) TIBCO EMS
2 1 (1.61%) WebSphere MQ
Miscellaneous
1 6 (9.68%) Self-Motivation
2 5 (8.06%) iPhone
2 5 (8.06%) Management Information System
3 4 (6.45%) Analytical Skills
4 3 (4.84%) Video Conferencing
5 2 (3.23%) Digital Media
5 2 (3.23%) Equities
5 2 (3.23%) Foreign Exchange (FX)
5 2 (3.23%) Video on Demand
5 2 (3.23%) Video\Live Streaming
6 1 (1.61%) Blackberry
6 1 (1.61%) Derivative
6 1 (1.61%) e-Learning
6 1 (1.61%) Fixed Income
6 1 (1.61%) Grid Computing
6 1 (1.61%) iPad
6 1 (1.61%) Replication
6 1 (1.61%) Security Operations Centre
6 1 (1.61%) SWIFT
Operating Systems
1 26 (41.94%) Windows
2 14 (22.58%) Windows 10
3 9 (14.52%) Windows 7
4 6 (9.68%) Apple iOS
5 4 (6.45%) Linux
5 4 (6.45%) Windows Server
6 3 (4.84%) Unix
7 1 (1.61%) Android
7 1 (1.61%) Mac OS
7 1 (1.61%) Red Hat Enterprise Linux
7 1 (1.61%) Windows 8
7 1 (1.61%) Windows XP
Processes & Methodologies
1 19 (30.65%) ITIL
2 10 (16.13%) Problem-Solving
3 6 (9.68%) CRM
4 5 (8.06%) Time Management
5 4 (6.45%) Line Management
6 3 (4.84%) Incident Management
6 3 (4.84%) ITSM
6 3 (4.84%) Migration
6 3 (4.84%) Security Operations
6 3 (4.84%) Ticket Management
7 2 (3.23%) Accounts Payable
7 2 (3.23%) Accounts Receivable
7 2 (3.23%) Agile Software Development
7 2 (3.23%) Business Intelligence
7 2 (3.23%) Change Management
7 2 (3.23%) Data Analysis
7 2 (3.23%) Problem Management
7 2 (3.23%) Regression Testing
7 2 (3.23%) SDLC
7 2 (3.23%) Server Patching
Programming Languages
1 9 (14.52%) SQL
2 3 (4.84%) Java
3 2 (3.23%) Python
4 1 (1.61%) Bash Shell
4 1 (1.61%) C++
4 1 (1.61%) Perl
4 1 (1.61%) PL/SQL
4 1 (1.61%) PowerShell
4 1 (1.61%) Shell Script
Qualifications
1 4 (6.45%) Degree
2 2 (3.23%) Microsoft Certification
3 1 (1.61%) ACCA
3 1 (1.61%) CIMA
3 1 (1.61%) MCSA
Quality Assurance & Compliance
1 5 (8.06%) SLA
2 2 (3.23%) QA
System Software
1 17 (27.42%) Active Directory
2 2 (3.23%) XenApp
3 1 (1.61%) Citrix Hypervisor
3 1 (1.61%) Virtual Machines
3 1 (1.61%) XenDesktop
Systems Management
1 4 (6.45%) SCCM
2 1 (1.61%) Puppet
2 1 (1.61%) ZABBIX
Vendors
1 19 (30.65%) Microsoft
2 8 (12.90%) Citrix
3 7 (11.29%) Apple
4 6 (9.68%) ServiceNow
5 5 (8.06%) Aderant
5 5 (8.06%) OpenText
5 5 (8.06%) RightFax
6 3 (4.84%) SAP
7 2 (3.23%) Cisco
7 2 (3.23%) Oracle
7 2 (3.23%) TIBCO
7 2 (3.23%) Workday
8 1 (1.61%) AppDynamics
8 1 (1.61%) Cognos
8 1 (1.61%) Fidessa
8 1 (1.61%) IBM
8 1 (1.61%) Meraki
8 1 (1.61%) Red Hat
8 1 (1.61%) Splunk
8 1 (1.61%) Tableau