Period
to 16 November 2019

The median contractor rate for a Support Analyst was £280 per day in advertised job vacancies in the City of London during the 6 months to 16 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
Central London > City of London
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 139 147 121
Rank change year-on-year +8 -26 +11
Contract jobs requiring a Support Analyst 82 109 153
As % of all contract IT jobs advertised in the City of London 1.41% 1.55% 2.15%
As % of the Job Titles category 1.51% 1.62% 2.26%
Number of daily rates quoted 56 80 122
City of London median daily rate £280 £275 £325
Median daily rate % change year-on-year +1.82% -15.38% -21.21%
10th Percentile £130 £128 £143
90th Percentile £459 £591 £513
Central London median daily rate £275 £275 £300
% change year-on-year - -8.33% -25.93%
Number of hourly rates quoted 6 15 9
City of London median hourly rate £20.50 £17.50 £15.50
Median hourly rate % change year-on-year +17.14% +12.90% -46.09%
10th Percentile £19.38 £13.00 £10.20
90th Percentile £22.88 £25.50 £18.70
Central London median hourly rate £20.50 £20.00 £15.50
% change year-on-year +2.50% +29.03% -52.31%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 5,444 6,711 6,755
% of contract IT jobs with a recognized job title 93.28% 95.38% 94.77%
Number of daily rates quoted 4,273 5,325 5,338
City of London median daily rate £513 £500 £500
Median daily rate % change year-on-year +2.50% - +5.26%
10th Percentile £313 £306 £313
90th Percentile £675 £675 £675
Central London median daily rate £500 £500 £500
Number of hourly rates quoted 66 116 93
City of London median hourly rate £19.75 £18.70 £17.00
Median hourly rate % change year-on-year +5.61% +10.00% -1.45%
10th Percentile £12.04 £13.00 £11.30
90th Percentile £51.75 £26.50 £29.40
Central London median hourly rate £20.50 £18.70 £18.10
% change year-on-year +9.63% +3.31% +5.96%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the City of London.

Contractor daily rate trend for Support Analyst in the City of London

Support Analyst
Contractor Daily Rate Histogram in the City of London

The daily rate distribution of IT jobs citing Support Analyst in the City of London over the 6 months to 16 November 2019.

Contractor daily rate histogram for Support Analyst in the City of London

Support Analyst
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the City of London.

Contractor hourly rate trend for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 16 November 2019, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the City of London region featuring Support Analyst in the job title.

1 36 (43.90%) Finance
2 34 (41.46%) Microsoft
3 33 (40.24%) Windows
4 23 (28.05%) Microsoft Office
4 23 (28.05%) Active Directory
5 19 (23.17%) Office 365
6 18 (21.95%) ITIL
7 15 (18.29%) Linux
8 13 (15.85%) Citrix
8 13 (15.85%) Unix
8 13 (15.85%) SQL
8 13 (15.85%) Windows 10
9 11 (13.41%) Service Delivery
10 10 (12.20%) Windows 7
11 9 (10.98%) SCCM
11 9 (10.98%) Root Cause Analysis
11 9 (10.98%) SLA
12 6 (7.32%) Problem Management
12 6 (7.32%) SIEM
12 6 (7.32%) Cybersecurity
12 6 (7.32%) Security Operations
12 6 (7.32%) Security Operations Centre
12 6 (7.32%) Intrusion Detection
12 6 (7.32%) Problem-Solving
13 5 (6.10%) Banking
13 5 (6.10%) ITSM
13 5 (6.10%) Java
13 5 (6.10%) Oracle
13 5 (6.10%) Python
13 5 (6.10%) Windows Server

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.66%) SharePoint
2 2 (2.44%) Skype for Business
3 1 (1.22%) CMS
3 1 (1.22%) IIS
3 1 (1.22%) MS Exchange
3 1 (1.22%) Oracle Workflow
3 1 (1.22%) WebSphere
Applications
1 23 (28.05%) Microsoft Office
2 2 (2.44%) Microsoft Excel
Business Applications
1 2 (2.44%) Dynamics AX
2 1 (1.22%) BusinessWorks
2 1 (1.22%) CODA-Financials
2 1 (1.22%) Dynamics NAV
2 1 (1.22%) Eagle PACE
2 1 (1.22%) Markit EDM
2 1 (1.22%) NetSuite
Cloud Services
1 19 (23.17%) Office 365
2 3 (3.66%) Azure
3 2 (2.44%) SaaS
4 1 (1.22%) AWS
4 1 (1.22%) Dynamics 365
Communications & Networking
1 6 (7.32%) Intrusion Detection
2 3 (3.66%) LAN
2 3 (3.66%) WAN
3 2 (2.44%) DNS
3 2 (2.44%) IP Telephony
3 2 (2.44%) Skype
3 2 (2.44%) Structured Cabling
3 2 (2.44%) Unified Communications
4 1 (1.22%) Firewall
4 1 (1.22%) FTP
4 1 (1.22%) Network Security
4 1 (1.22%) Remote Desktop
4 1 (1.22%) TCP/IP
4 1 (1.22%) Wireless
Database & Business Intelligence
1 4 (4.88%) SQL Server
2 2 (2.44%) Big Data
3 1 (1.22%) BusinessObjects
3 1 (1.22%) Crystal Reports
3 1 (1.22%) Data Warehouse
3 1 (1.22%) Hadoop
3 1 (1.22%) HBase
3 1 (1.22%) NoSQL
3 1 (1.22%) Oracle Database
3 1 (1.22%) Relational Database
3 1 (1.22%) SQL Server Integration Services
3 1 (1.22%) SQL Server Reporting Services
Development Applications
1 1 (1.22%) JIRA
1 1 (1.22%) Oracle Forms
1 1 (1.22%) PowerBuilder
1 1 (1.22%) WinDbg
General
1 36 (43.90%) Finance
2 5 (6.10%) Banking
3 4 (4.88%) Financial Institution
4 3 (3.66%) Front Office
5 2 (2.44%) Back Office
5 2 (2.44%) Law
6 1 (1.22%) General Ledger
6 1 (1.22%) Mandarin Language
Libraries, Frameworks & Software Standards
1 2 (2.44%) .NET
2 1 (1.22%) .NET Framework
2 1 (1.22%) COM
2 1 (1.22%) FIX Protocol
2 1 (1.22%) Middleware
2 1 (1.22%) Spring
2 1 (1.22%) TIBCO EMS
2 1 (1.22%) Web Services
2 1 (1.22%) WebSphere MQ
Miscellaneous
1 6 (7.32%) Security Operations Centre
2 5 (6.10%) iPhone
3 4 (4.88%) Fixed Income
3 4 (4.88%) Foreign Exchange (FX)
4 3 (3.66%) Blackberry
4 3 (3.66%) Equities
4 3 (3.66%) Linux Command Line
4 3 (3.66%) Management Information System
5 2 (2.44%) iPad
5 2 (2.44%) Video Conferencing
6 1 (1.22%) Analytical Skills
6 1 (1.22%) Derivative
6 1 (1.22%) Fat Client
6 1 (1.22%) Handset
6 1 (1.22%) Self-Motivation
6 1 (1.22%) Smartphone
6 1 (1.22%) Thin Client
6 1 (1.22%) Video\Live Streaming
Operating Systems
1 33 (40.24%) Windows
2 15 (18.29%) Linux
3 13 (15.85%) Unix
3 13 (15.85%) Windows 10
4 10 (12.20%) Windows 7
5 5 (6.10%) Windows Server
6 3 (3.66%) Android
7 2 (2.44%) Apple iOS
8 1 (1.22%) Mac OS
8 1 (1.22%) Red Hat Enterprise Linux
8 1 (1.22%) Windows Mobile
Processes & Methodologies
1 18 (21.95%) ITIL
2 11 (13.41%) Service Delivery
3 9 (10.98%) Root Cause Analysis
4 6 (7.32%) Cybersecurity
4 6 (7.32%) Problem Management
4 6 (7.32%) Problem-Solving
4 6 (7.32%) Security Operations
4 6 (7.32%) SIEM
5 5 (6.10%) Incident Management
5 5 (6.10%) ITIL V3
5 5 (6.10%) ITSM
6 4 (4.88%) CRM
6 4 (4.88%) Data Cleansing
6 4 (4.88%) Service Management
7 3 (3.66%) Asset Management
7 3 (3.66%) Continuous Improvement
7 3 (3.66%) ERP
7 3 (3.66%) SDLC
7 3 (3.66%) Security Management
8 2 (2.44%) User Acceptance Testing
Programming Languages
1 13 (15.85%) SQL
2 5 (6.10%) Java
2 5 (6.10%) Python
3 4 (4.88%) PowerShell
4 3 (3.66%) C++
4 3 (3.66%) Korn
4 3 (3.66%) Perl
4 3 (3.66%) VB
5 2 (2.44%) Bash Shell
5 2 (2.44%) VBScript
6 1 (1.22%) C
6 1 (1.22%) Shell Script
6 1 (1.22%) T-SQL
Qualifications
1 5 (6.10%) Degree
2 3 (3.66%) Microsoft Certification
3 2 (2.44%) Computer Science Degree
3 2 (2.44%) ITIL Certification
3 2 (2.44%) MCP
4 1 (1.22%) ITIL Foundation Certificate
4 1 (1.22%) MCDST
4 1 (1.22%) MCSE
Quality Assurance & Compliance
1 9 (10.98%) SLA
2 1 (1.22%) GDPR
2 1 (1.22%) ISAE 3402
2 1 (1.22%) ISO/IEC 27001
2 1 (1.22%) QA
2 1 (1.22%) Sarbanes-Oxley
2 1 (1.22%) SSAE 16
System Software
1 23 (28.05%) Active Directory
2 3 (3.66%) XenApp
3 1 (1.22%) Virtual Desktop
3 1 (1.22%) Virtual Machines
3 1 (1.22%) Xen
3 1 (1.22%) XenDesktop
Systems Management
1 9 (10.98%) SCCM
2 1 (1.22%) Microsoft Intune
2 1 (1.22%) Perfmon
2 1 (1.22%) Puppet
2 1 (1.22%) XenMobile
Vendors
1 34 (41.46%) Microsoft
2 13 (15.85%) Citrix
3 5 (6.10%) Oracle
4 4 (4.88%) Cisco
5 3 (3.66%) Apple
5 3 (3.66%) Meraki
5 3 (3.66%) Red Hat
6 2 (2.44%) IBM
6 2 (2.44%) ServiceNow
6 2 (2.44%) Sony
7 1 (1.22%) CODA
7 1 (1.22%) Cognizant
7 1 (1.22%) GoldenSource
7 1 (1.22%) HP
7 1 (1.22%) Informatica
7 1 (1.22%) Ivanti
7 1 (1.22%) Murex
7 1 (1.22%) Splunk
7 1 (1.22%) TIBCO