Period
to 12 June 2021

The median annual salary for a Support Analyst was £45,000 in advertised job vacancies in the City of London during the 6 months to 12 June 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Central London > City of London
6 months to
12 Jun 2021
Same period 2020 Same period 2019
Rank 159 102 89
Rank change year-on-year -57 -13 +22
Permanent jobs requiring a Support Analyst 76 185 345
As % of all permanent jobs advertised in the City of London 1.47% 2.90% 3.44%
As % of the Job Titles category 1.59% 3.07% 3.60%
Number of salaries quoted 67 160 290
10th Percentile £31,700 £25,500 £25,975
25th Percentile £36,125 £31,250 £30,000
Median annual salary (50th Percentile) £45,000 £47,500 £37,500
Median % change year-on-year -5.26% +26.67% -3.85%
75th Percentile £57,500 £67,500 £52,500
90th Percentile £62,500 £75,000 £61,625
Central London median annual salary £45,000 £41,250 £37,500
% change year-on-year +9.09% +10.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 4,789 6,022 9,575
% of permanent IT jobs with a recognized job title 92.74% 94.27% 95.36%
Number of salaries quoted 4,246 5,276 8,563
10th Percentile £42,500 £39,893 £35,750
25th Percentile £52,500 £51,250 £48,750
Median annual salary (50th Percentile) £70,000 £67,500 £65,000
Median % change year-on-year +3.70% +3.85% +4.00%
75th Percentile £88,750 £83,750 £82,500
90th Percentile £105,000 £97,500 £95,000
Central London median annual salary £70,000 £67,500 £65,000
% change year-on-year +3.70% +3.85% +8.33%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Support Analyst in the City of London over the 6 months to 12 June 2021.

Salary histogram for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 12 June 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Support Analyst in the job title.

1 45 (59.21%) Windows
2 33 (43.42%) Finance
3 31 (40.79%) Microsoft 365
4 23 (30.26%) ITIL
5 21 (27.63%) SQL
5 21 (27.63%) VPN
6 20 (26.32%) Cisco
7 18 (23.68%) Management Information System
8 17 (22.37%) Social Skills
9 14 (18.42%) Windows Server
9 14 (18.42%) Microsoft Office
10 13 (17.11%) Python
10 13 (17.11%) Microsoft
10 13 (17.11%) Law
11 12 (15.79%) Active Directory
11 12 (15.79%) Citrix
11 12 (15.79%) SQL Server
12 11 (14.47%) Legal
13 10 (13.16%) Problem-Solving
14 9 (11.84%) Windows 10
14 9 (11.84%) SQL Server Integration Services
14 9 (11.84%) SQL Server Reporting Services
14 9 (11.84%) Java
15 8 (10.53%) Oracle
15 8 (10.53%) Linux
16 7 (9.21%) Data Warehouse
16 7 (9.21%) XML
16 7 (9.21%) DHCP
16 7 (9.21%) Data Analysis
16 7 (9.21%) Back Office

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.26%) MS Exchange
2 2 (2.63%) SharePoint
2 2 (2.63%) Skype for Business
3 1 (1.32%) Exchange Server 2013
3 1 (1.32%) SharePoint 2013
3 1 (1.32%) Tomcat
3 1 (1.32%) WebLogic
Applications
1 14 (18.42%) Microsoft Office
2 5 (6.58%) Microsoft Excel
3 1 (1.32%) AutoCAD
3 1 (1.32%) MS Visio
3 1 (1.32%) Revit
Business Applications
1 2 (2.63%) Carpe Diem
1 2 (2.63%) Relativity
2 1 (1.32%) Dynamics CRM
2 1 (1.32%) Elite 3E
2 1 (1.32%) IntelliMatch
Cloud Services
1 31 (40.79%) Microsoft 365
2 6 (7.89%) Azure
3 2 (2.63%) Azure Active Directory
4 1 (1.32%) Adobe Creative Cloud
4 1 (1.32%) AWS
4 1 (1.32%) OpenShift
4 1 (1.32%) SaaS
Communications & Networking
1 21 (27.63%) VPN
2 7 (9.21%) DHCP
3 6 (7.89%) DNS
4 4 (5.26%) TCP/IP
5 3 (3.95%) WebEx
6 2 (2.63%) Extranet
6 2 (2.63%) Firewall
6 2 (2.63%) Skype
6 2 (2.63%) SMTP
6 2 (2.63%) VoIP
7 1 (1.32%) 4G
7 1 (1.32%) FIX Connectivity
7 1 (1.32%) Intranet
7 1 (1.32%) Remote Desktop
7 1 (1.32%) SSL
7 1 (1.32%) VLAN
7 1 (1.32%) WAN
Database & Business Intelligence
1 12 (15.79%) SQL Server
2 9 (11.84%) SQL Server Integration Services
2 9 (11.84%) SQL Server Reporting Services
3 7 (9.21%) Data Warehouse
4 1 (1.32%) MongoDB
4 1 (1.32%) Oracle Database
4 1 (1.32%) PostgreSQL
4 1 (1.32%) SQL Server 2019
Development Applications
1 1 (1.32%) JIRA
1 1 (1.32%) Oracle APEX
1 1 (1.32%) Toad
General
1 33 (43.42%) Finance
2 17 (22.37%) Social Skills
3 13 (17.11%) Law
4 11 (14.47%) Legal
5 7 (9.21%) Back Office
6 6 (7.89%) Analytical Skills
7 2 (2.63%) Banking
8 1 (1.32%) Front Office
8 1 (1.32%) Games
8 1 (1.32%) Investment Banking
8 1 (1.32%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (9.21%) XML
2 5 (6.58%) FIX Protocol
3 2 (2.63%) Web Services
4 1 (1.32%) .NET
4 1 (1.32%) JMS
4 1 (1.32%) JSON
4 1 (1.32%) LDAP
4 1 (1.32%) NHibernate
4 1 (1.32%) SOAP
4 1 (1.32%) XSD
Miscellaneous
1 18 (23.68%) Management Information System
2 4 (5.26%) Video Conferencing
3 3 (3.95%) iPhone
4 2 (2.63%) SWIFT
4 2 (2.63%) User Experience
5 1 (1.32%) Blackberry
5 1 (1.32%) CMDB
5 1 (1.32%) Data Centre
5 1 (1.32%) Equities
5 1 (1.32%) Handset
5 1 (1.32%) Self-Motivation
5 1 (1.32%) Social Media
5 1 (1.32%) Social Network
Operating Systems
1 45 (59.21%) Windows
2 14 (18.42%) Windows Server
3 9 (11.84%) Windows 10
4 8 (10.53%) Linux
5 6 (7.89%) Unix
6 3 (3.95%) Windows 7
6 3 (3.95%) Windows Server 2012
6 3 (3.95%) Windows Server 2016
7 2 (2.63%) Red Hat Enterprise Linux
8 1 (1.32%) Android
8 1 (1.32%) Windows Server 2019
8 1 (1.32%) Windows XP
Processes & Methodologies
1 23 (30.26%) ITIL
2 10 (13.16%) Problem-Solving
3 7 (9.21%) Data Analysis
4 6 (7.89%) Fintech
4 6 (7.89%) OOP
5 3 (3.95%) Innovative Thinking
5 3 (3.95%) Migration
6 2 (2.63%) Asset Management
6 2 (2.63%) Conflict Resolution
6 2 (2.63%) DevOps
6 2 (2.63%) Disaster Recovery
6 2 (2.63%) Document Management
6 2 (2.63%) e-Disclosure
6 2 (2.63%) Problem Management
7 1 (1.32%) Computer Science
7 1 (1.32%) Data Protection
7 1 (1.32%) Fund Management
7 1 (1.32%) Investment Management
7 1 (1.32%) Performance Management
7 1 (1.32%) System Testing
Programming Languages
1 21 (27.63%) SQL
2 13 (17.11%) Python
3 9 (11.84%) Java
4 7 (9.21%) PowerShell
5 5 (6.58%) Bash Shell
6 4 (5.26%) VBA
7 3 (3.95%) T-SQL
8 1 (1.32%) C#
8 1 (1.32%) Perl
8 1 (1.32%) PHP
8 1 (1.32%) PL/SQL
8 1 (1.32%) XPath
Qualifications
1 2 (2.63%) Degree
2 1 (1.32%) Computer Science Degree
2 1 (1.32%) ITIL Foundation Certificate
2 1 (1.32%) MCSA
2 1 (1.32%) Microsoft Certification
2 1 (1.32%) MOS
Quality Assurance & Compliance
1 3 (3.95%) QA
2 1 (1.32%) SLA
System Software
1 12 (15.79%) Active Directory
2 2 (2.63%) VMware Infrastructure
3 1 (1.32%) XenApp
3 1 (1.32%) XenDesktop
Systems Management
1 6 (7.89%) Kubernetes
2 3 (3.95%) SCCM
3 1 (1.32%) Grafana
3 1 (1.32%) Nagios
3 1 (1.32%) SCOM
Vendors
1 20 (26.32%) Cisco
2 13 (17.11%) Microsoft
3 12 (15.79%) Citrix
4 8 (10.53%) Oracle
5 5 (6.58%) iManage
6 4 (5.26%) Polycom
7 3 (3.95%) Intapp
8 2 (2.63%) Adobe
8 2 (2.63%) HP
8 2 (2.63%) Mitel
8 2 (2.63%) MobileIron
8 2 (2.63%) Red Hat
8 2 (2.63%) VMware
9 1 (1.32%) Autodesk
9 1 (1.32%) Bloomberg
9 1 (1.32%) EMC
9 1 (1.32%) Fidessa
9 1 (1.32%) IBM
9 1 (1.32%) ServiceNow