The median annual salary for a Support Analyst was £36,000 in advertised job vacancies in the City of London during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Support Analyst
London / City of London
Rank 90 80 66
Rank change year-on-year -10 -14  
Permanent jobs requiring a Support Analyst 145 231 414
As % of all permanent IT jobs advertised in the City of London 2.89% 3.29% 4.09%
As % of the Job Titles category 3.02% 3.45% 4.29%
Number of salaries quoted 139 178 378
Median salary £36,000 £39,500 £42,500
Median salary % change year-on-year -8.86% -7.05%  
90% offered a salary of more than £27,500 £27,500 £25,850
10% offered a salary of more than £58,000 £65,000 £60,750
UK excluding London median salary £27,500 £28,500 £27,500
% change year-on-year -3.50% +3.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4809 6702 9653
As % of all permanent IT job vacancies advertised in the City of London 95.93% 95.54% 95.47%
Number of salaries quoted 4416 5986 8221
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £34,075 £35,000 £33,500
10% offered a salary of more than £85,000 £77,500 £81,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Analyst
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Support Analyst in the City of London over the 3 months to 22 March 2017.

Salary histogram for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 22 March 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Support Analyst in the job title.

1 151 (53.36%) SQL
2 144 (50.88%) Finance
3 104 (36.75%) Windows
4 72 (25.44%) Microsoft
5 64 (22.61%) SQL Server
6 60 (21.20%) ITIL
6 60 (21.20%) Active Directory
7 55 (19.43%) MS Office
8 49 (17.31%) Unix
9 47 (16.61%) Linux
10 45 (15.90%) Banking
11 44 (15.55%) MS Excel
12 43 (15.19%) Windows 7
13 42 (14.84%) Citrix
14 28 (9.89%) Analytical Skills
15 27 (9.54%) Oracle
16 26 (9.19%) Law
16 26 (9.19%) VMware
17 25 (8.83%) Windows Server
18 24 (8.48%) Legal
19 22 (7.77%) Degree
20 21 (7.42%) VMware Infrastructure
21 20 (7.07%) CRM
22 19 (6.71%) SQL Server Reporting Services
22 19 (6.71%) PowerShell
23 18 (6.36%) Equities
23 18 (6.36%) Java
23 18 (6.36%) XML
24 17 (6.01%) .NET
24 17 (6.01%) Investment Banking

Support Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (5.30%) SharePoint
2 13 (4.59%) MS Exchange
3 8 (2.83%) IIS
4 6 (2.12%) Apache
5 5 (1.77%) JBoss
6 4 (1.41%) Exchange Server 2013
6 4 (1.41%) WebSphere
7 3 (1.06%) Adobe Experience Manager
7 3 (1.06%) Exchange Server 2010
7 3 (1.06%) WordPress
8 2 (0.71%) BizTalk Server
8 2 (0.71%) Exchange Server 2007
8 2 (0.71%) SugarCRM
9 1 (0.35%) Confluence
9 1 (0.35%) Oracle Workflow
Applications
1 55 (19.43%) MS Office
2 44 (15.55%) MS Excel
3 8 (2.83%) MS Visio
4 7 (2.47%) MS PowerPoint
5 2 (0.71%) Adobe Captivate
5 2 (0.71%) AutoCAD
5 2 (0.71%) Pro/ENGINEER
5 2 (0.71%) PTC Creo
5 2 (0.71%) Vectorworks
6 1 (0.35%) Acrobat
Business Applications
1 8 (2.83%) Dynamics CRM
2 5 (1.77%) Unit4 Business World
3 4 (1.41%) Dynamics AX
3 4 (1.41%) Infor CRM
3 4 (1.41%) Sage X3
4 3 (1.06%) Bloomberg TOMS
5 2 (0.71%) CSG Singleview
5 2 (0.71%) Maximo
5 2 (0.71%) NetSuite
5 2 (0.71%) PeopleSoft CRM
5 2 (0.71%) Retail-J
5 2 (0.71%) SAP BPC
5 2 (0.71%) SAP FI
5 2 (0.71%) SAP FI-GL
5 2 (0.71%) SAP FS
6 1 (0.35%) Cognos Business Intelligence
6 1 (0.35%) Dynamics GP
6 1 (0.35%) Dynamics NAV
6 1 (0.35%) Hyperion Planning
6 1 (0.35%) Primavera
Cloud Services
1 17 (6.01%) Office 365
2 4 (1.41%) SaaS
3 3 (1.06%) Microsoft Azure
4 2 (0.71%) Adobe Creative Cloud
4 2 (0.71%) G Suite
4 2 (0.71%) OpenShift
5 1 (0.35%) Amazon AWS
Communications & Networking
1 12 (4.24%) TCP/IP
2 8 (2.83%) Firewall
2 8 (2.83%) Internet
3 7 (2.47%) FTP
4 6 (2.12%) LAN
5 5 (1.77%) VoIP
5 5 (1.77%) VPN
5 5 (1.77%) Wireless
6 4 (1.41%) WAN
7 3 (1.06%) DHCP
7 3 (1.06%) DNS
7 3 (1.06%) Intranet
8 2 (0.71%) 3G
8 2 (0.71%) 4G
8 2 (0.71%) Cisco IOS
8 2 (0.71%) SAN
9 1 (0.35%) IP Telephony
9 1 (0.35%) PBX
9 1 (0.35%) Remote Desktop
9 1 (0.35%) Wi-Fi
Database & Business Intelligence
1 64 (22.61%) SQL Server
2 19 (6.71%) SQL Server Reporting Services
3 15 (5.30%) Relational Database
4 14 (4.95%) SQL Server Integration Services
5 13 (4.59%) SQL Server Analysis Services
6 10 (3.53%) Crystal Reports
6 10 (3.53%) Data Warehouse
7 9 (3.18%) MySQL
8 7 (2.47%) BusinessObjects
8 7 (2.47%) Oracle Database
9 6 (2.12%) RDBMS
10 5 (1.77%) Oracle Reports
10 5 (1.77%) SQL Server 2005
10 5 (1.77%) SQL Server 2008
11 4 (1.41%) DTS
11 4 (1.41%) Oracle Database 10g
11 4 (1.41%) Oracle Database 11g
12 3 (1.06%) Oracle BI EE
12 3 (1.06%) PostgreSQL
13 2 (0.71%) QlikView
Development Applications
1 9 (3.18%) JIRA
2 5 (1.77%) SQL Server Management Studio (SSMS)
3 3 (1.06%) Git (software)
4 2 (0.71%) FrontPage
4 2 (0.71%) Visual Studio
5 1 (0.35%) Oracle Forms
General
1 144 (50.88%) Finance
2 45 (15.90%) Banking
3 26 (9.19%) Law
4 24 (8.48%) Legal
5 17 (6.01%) Investment Banking
6 15 (5.30%) Front Office
7 8 (2.83%) Financial Institution
7 8 (2.83%) Retail
8 7 (2.47%) French Language
9 5 (1.77%) Telecoms
10 4 (1.41%) Publishing
11 3 (1.06%) Mandarin Language
11 3 (1.06%) Marketing
12 2 (0.71%) Advertising
12 2 (0.71%) Back Office
12 2 (0.71%) Billing
12 2 (0.71%) Electronics
12 2 (0.71%) German Language
12 2 (0.71%) International Banking
12 2 (0.71%) Multimedia
Libraries, Frameworks & Software Standards
1 18 (6.36%) XML
2 17 (6.01%) .NET
3 13 (4.59%) FIX Protocol
4 11 (3.89%) Web Services
5 8 (2.83%) HTML
6 7 (2.47%) ASP.NET
6 7 (2.47%) Middleware
7 5 (1.77%) LAMP
8 4 (1.41%) EDI
8 4 (1.41%) TIBCO EMS
9 2 (0.71%) BAPI
9 2 (0.71%) JMS
9 2 (0.71%) MDX
9 2 (0.71%) SAP Basis
9 2 (0.71%) Web Dynpro
9 2 (0.71%) XSL
10 1 (0.35%) DHTML
Miscellaneous
1 28 (9.89%) Analytical Skills
2 18 (6.36%) Equities
3 15 (5.30%) Blackberry
3 15 (5.30%) Computer Science
3 15 (5.30%) Fixed Income
4 14 (4.95%) Foreign Exchange (FX)
5 13 (4.59%) Management Information System
5 13 (4.59%) Video Conferencing
6 11 (3.89%) Fintech
6 11 (3.89%) Hedge funds
7 7 (2.47%) Derivative
8 6 (2.12%) Data Centre
8 6 (2.12%) iPhone
9 4 (1.41%) Equity Derivative
9 4 (1.41%) Linux Command Line
9 4 (1.41%) Smartphone
9 4 (1.41%) Wiki
10 3 (1.06%) BYOD
10 3 (1.06%) Eurex
10 3 (1.06%) User Experience
Operating Systems
1 104 (36.75%) Windows
2 49 (17.31%) Unix
3 47 (16.61%) Linux
4 43 (15.19%) Windows 7
5 25 (8.83%) Windows Server
6 12 (4.24%) Windows 10
7 10 (3.53%) Windows Server 2008
8 8 (2.83%) Windows 8
9 7 (2.47%) Android
9 7 (2.47%) Red Hat Enterprise Linux
9 7 (2.47%) Windows Server 2012
10 6 (2.12%) Apple iOS
10 6 (2.12%) Mac OS X
11 3 (1.06%) CentOS
11 3 (1.06%) Solaris
11 3 (1.06%) Windows XP
12 2 (0.71%) Mac OS X Server
12 2 (0.71%) Ubuntu
13 1 (0.35%) Windows Server 2003
Processes & Methodologies
1 60 (21.20%) ITIL
2 20 (7.07%) CRM
3 16 (5.65%) Project Management
4 15 (5.30%) Agile Software Development
4 15 (5.30%) Business Intelligence
5 14 (4.95%) Analytics
6 12 (4.24%) Business Analysis
7 11 (3.89%) Change Management
7 11 (3.89%) Incident Management
7 11 (3.89%) Service Delivery
8 10 (3.53%) Functional Programming
8 10 (3.53%) Mentoring
8 10 (3.53%) PRINCE2
8 10 (3.53%) Problem Management
8 10 (3.53%) SDLC
8 10 (3.53%) Workflow
9 9 (3.18%) Product Management
9 9 (3.18%) Wealth Management
10 8 (2.83%) Service Management
11 7 (2.47%) ETL
Programming Languages
1 151 (53.36%) SQL
2 19 (6.71%) PowerShell
3 18 (6.36%) Java
4 14 (4.95%) Perl
5 13 (4.59%) Python
6 11 (3.89%) VB
7 9 (3.18%) C#
7 9 (3.18%) Shell Script
8 7 (2.47%) PL/SQL
8 7 (2.47%) T-SQL
9 5 (1.77%) PHP
10 4 (1.41%) JavaScript
11 3 (1.06%) Ruby
12 2 (0.71%) ABAP
12 2 (0.71%) Tcl
13 1 (0.35%) Bash Shell
13 1 (0.35%) C
13 1 (0.35%) Data Analysis Expressions (DAX)
13 1 (0.35%) Scala
13 1 (0.35%) VBA
Qualifications
1 22 (7.77%) Degree
2 16 (5.65%) ITIL Certification
3 9 (3.18%) MOS
4 5 (1.77%) Microsoft Certification
5 4 (1.41%) ITIL Foundation Certificate
6 3 (1.06%) MCP
7 2 (0.71%) CCNA
7 2 (0.71%) Cisco Certification
7 2 (0.71%) MCSE
7 2 (0.71%) PhD
7 2 (0.71%) PRINCE2 Certification
7 2 (0.71%) SAP Certification
8 1 (0.35%) A+ Certification
8 1 (0.35%) MCDST
8 1 (0.35%) MCITP
8 1 (0.35%) PMI Certification
8 1 (0.35%) PMP
8 1 (0.35%) Security Cleared
Quality Assurance & Compliance
1 10 (3.53%) SLA
2 4 (1.41%) PMO
2 4 (1.41%) QA
3 2 (0.71%) Data Quality
4 1 (0.35%) EMIR
4 1 (0.35%) MiFID
System Software
1 60 (21.20%) Active Directory
2 21 (7.42%) VMware Infrastructure
3 14 (4.95%) XenApp
4 13 (4.59%) XenDesktop
5 4 (1.41%) Hyper-V
6 2 (0.71%) Virtual Servers
7 1 (0.35%) Virtual Machines
7 1 (0.35%) vSphere
Systems Management
1 7 (2.47%) SCOM
2 5 (1.77%) Control-M
3 4 (1.41%) ITRS Geneos
4 3 (1.06%) logstash
5 2 (0.71%) AirWatch
5 2 (0.71%) Opscode Chef
5 2 (0.71%) Puppet
6 1 (0.35%) SCCM
Vendors
1 72 (25.44%) Microsoft
2 42 (14.84%) Citrix
3 27 (9.54%) Oracle
4 26 (9.19%) VMware
5 15 (5.30%) Apple
6 12 (4.24%) AppSense
7 11 (3.89%) Adobe
7 11 (3.89%) Cognos
8 9 (3.18%) Bloomberg
9 8 (2.83%) Salesforce.com
9 8 (2.83%) TIBCO
10 7 (2.47%) IBM
10 7 (2.47%) SAP
11 6 (2.12%) Concur
11 6 (2.12%) Solace
12 5 (1.77%) Cisco
12 5 (1.77%) iManage
12 5 (1.77%) Murex
12 5 (1.77%) Red Hat
12 5 (1.77%) Samsung
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