The median annual salary for a Support Analyst was £40,000 in advertised job vacancies in the City of London during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
London / City of London
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 70 86 68
Rank change year-on-year +16 -18  
Permanent jobs requiring a Support Analyst 202 229 393
As % of all permanent IT jobs advertised in the City of London 3.88% 3.61% 3.78%
As % of the Job Titles category 4.07% 3.75% 3.99%
Number of salaries quoted 184 203 337
Median salary £40,000 £42,500 £42,500
Median salary % change year-on-year -5.88% -  
90% offered a salary of more than £27,500 £27,100 £25,300
10% offered a salary of more than £60,000 £70,000 £60,000
UK excluding London median salary £30,000 £27,500 £27,500
% change year-on-year +9.09% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4963 6109 9859
As % of all permanent IT job vacancies advertised in the City of London 95.35% 96.24% 94.92%
Number of salaries quoted 4438 5576 8450
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £32,500 £35,000 £32,500
10% offered a salary of more than £85,000 £75,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Support Analyst
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Support Analyst in the City of London over the 3 months to 23 June 2017.

Salary histogram for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 23 June 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Support Analyst in the job title.

1 190 (54.44%) Finance
2 163 (46.70%) SQL
3 154 (44.13%) Windows
4 117 (33.52%) Microsoft
5 85 (24.36%) Active Directory
6 83 (23.78%) SQL Server
7 73 (20.92%) ITIL
8 62 (17.77%) Linux
9 61 (17.48%) Unix
10 58 (16.62%) Windows 7
11 56 (16.05%) Banking
12 53 (15.19%) Microsoft Office
13 50 (14.33%) Windows Server
14 44 (12.61%) Analytical Skills
15 41 (11.75%) Legal
16 40 (11.46%) Front Office
16 40 (11.46%) Degree
17 38 (10.89%) Citrix
18 37 (10.60%) SharePoint
19 34 (9.74%) VMware
19 34 (9.74%) SQL Server Reporting Services
20 33 (9.46%) Oracle
21 31 (8.88%) Business Intelligence
22 30 (8.60%) Law
23 29 (8.31%) Microsoft Excel
24 28 (8.02%) Java
24 28 (8.02%) Apple
25 26 (7.45%) .NET
25 26 (7.45%) MS Exchange
26 25 (7.16%) Windows Server 2012

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (10.60%) SharePoint
2 26 (7.45%) MS Exchange
3 13 (3.72%) IIS
4 12 (3.44%) Apache
5 9 (2.58%) Documentum
6 7 (2.01%) Exchange Server 2010
6 7 (2.01%) IBM Notes
6 7 (2.01%) JBoss
7 5 (1.43%) Exchange Server 2013
7 5 (1.43%) Tomcat
7 5 (1.43%) WebSphere
8 4 (1.15%) Apache TomEE
8 4 (1.15%) Confluence
8 4 (1.15%) SharePoint 2013
8 4 (1.15%) WebLogic
9 2 (0.57%) Exchange Server 2007
10 1 (0.29%) CMS
10 1 (0.29%) MQSeries
10 1 (0.29%) SugarCRM
10 1 (0.29%) Umbraco
Applications
1 53 (15.19%) Microsoft Office
2 29 (8.31%) Microsoft Excel
3 7 (2.01%) MS Visio
4 6 (1.72%) Microsoft PowerPoint
5 5 (1.43%) Adobe Illustrator
5 5 (1.43%) InDesign
5 5 (1.43%) Photoshop
6 2 (0.57%) Adobe Captivate
6 2 (0.57%) AutoCAD
6 2 (0.57%) Pro/ENGINEER
6 2 (0.57%) PTC Creo
6 2 (0.57%) Vectorworks
7 1 (0.29%) Acrobat
Business Applications
1 5 (1.43%) Cognos Business Intelligence
1 5 (1.43%) Dynamics AX
1 5 (1.43%) SAP CO
1 5 (1.43%) SAP FI
1 5 (1.43%) SAP MM
1 5 (1.43%) SAP SD
1 5 (1.43%) Unit4 Business World
2 4 (1.15%) Dynamics CRM
2 4 (1.15%) SAP BPC
2 4 (1.15%) SAP FI/CO
3 2 (0.57%) Endur
3 2 (0.57%) Infor CRM
3 2 (0.57%) Maximo
3 2 (0.57%) Sage X3
3 2 (0.57%) thinkFolio
4 1 (0.29%) DocuMatrix
4 1 (0.29%) Eze OMS
4 1 (0.29%) Infor SunSystems
4 1 (0.29%) Primavera
4 1 (0.29%) SAP S/4HANA
Cloud Services
1 22 (6.30%) Office 365
2 7 (2.01%) Adobe Creative Cloud
3 5 (1.43%) Microsoft Azure
4 4 (1.15%) G Suite
4 4 (1.15%) SaaS
5 3 (0.86%) Amazon AWS
6 2 (0.57%) Salesforce Sales Cloud
7 1 (0.29%) Amazon EC2
7 1 (0.29%) Amazon S3
7 1 (0.29%) Amazon SQS
7 1 (0.29%) Azure Active Directory
7 1 (0.29%) CloudFront
7 1 (0.29%) Dynamics 365
Communications & Networking
1 22 (6.30%) TCP/IP
2 15 (4.30%) DNS
2 15 (4.30%) Firewall
3 13 (3.72%) FTP
3 13 (3.72%) Internet
3 13 (3.72%) VoIP
3 13 (3.72%) VPN
4 11 (3.15%) VLAN
5 10 (2.87%) DHCP
5 10 (2.87%) LAN
6 8 (2.29%) Network Security
7 6 (1.72%) SAN
8 5 (1.43%) HTTP
9 4 (1.15%) LDAP
9 4 (1.15%) WAN
9 4 (1.15%) Wireless
10 2 (0.57%) IP Telephony
10 2 (0.57%) Wi-Fi
11 1 (0.29%) Cisco ASA
11 1 (0.29%) Cisco IPT
Database & Business Intelligence
1 83 (23.78%) SQL Server
2 34 (9.74%) SQL Server Reporting Services
3 19 (5.44%) Data Warehouse
3 19 (5.44%) SQL Server Analysis Services
4 16 (4.58%) Power BI
5 14 (4.01%) BusinessObjects
5 14 (4.01%) Crystal Reports
6 12 (3.44%) Oracle Database
7 11 (3.15%) QlikView
7 11 (3.15%) Relational Database
8 10 (2.87%) SQL Server 2008
8 10 (2.87%) SQL Server Integration Services
9 9 (2.58%) MySQL
10 8 (2.29%) BusinessObjects Web Intelligence
10 8 (2.29%) RDBMS
10 8 (2.29%) SQL Server 2005
11 6 (1.72%) Oracle BI EE
11 6 (1.72%) Oracle Database 10g
11 6 (1.72%) Oracle Database 11g
11 6 (1.72%) PowerCenter
Development Applications
1 15 (4.30%) JIRA
2 6 (1.72%) SQL Server Management Studio (SSMS)
3 4 (1.15%) Jenkins
3 4 (1.15%) Talend Open Studio
4 2 (0.57%) Eclipse
4 2 (0.57%) Team Foundation Server
4 2 (0.57%) Visual Studio
5 1 (0.29%) Atlassian Bamboo
5 1 (0.29%) Git (software)
5 1 (0.29%) Hudson
5 1 (0.29%) MSBuild
5 1 (0.29%) Octopus Deploy
5 1 (0.29%) Oracle APEX
5 1 (0.29%) Oracle Forms
5 1 (0.29%) TeamCity
General
1 190 (54.44%) Finance
2 56 (16.05%) Banking
3 41 (11.75%) Legal
4 40 (11.46%) Front Office
5 30 (8.60%) Law
6 16 (4.58%) Investment Banking
7 9 (2.58%) Financial Institution
8 8 (2.29%) Retail
8 8 (2.29%) Telecoms
9 6 (1.72%) Back Office
9 6 (1.72%) French Language
9 6 (1.72%) Publishing
10 3 (0.86%) Mandarin Language
10 3 (0.86%) Marketing
11 2 (0.57%) Electronics
11 2 (0.57%) German Language
12 1 (0.29%) Advertising
12 1 (0.29%) Games
12 1 (0.29%) International Banking
12 1 (0.29%) Prime Brokerage
Libraries, Frameworks & Software Standards
1 26 (7.45%) .NET
2 20 (5.73%) MDX
3 16 (4.58%) FIX Protocol
4 10 (2.87%) HTML
5 7 (2.01%) ASP.NET
5 7 (2.01%) XML
6 6 (1.72%) LAMP
7 5 (1.43%) 802.1X
7 5 (1.43%) JSP
8 4 (1.15%) .NET Framework
8 4 (1.15%) CGI
8 4 (1.15%) Elastic Stack
8 4 (1.15%) Java EE
8 4 (1.15%) TIBCO EMS
8 4 (1.15%) Web Services
9 3 (0.86%) CSS
9 3 (0.86%) Middleware
10 2 (0.57%) EDI
11 1 (0.29%) MSMQ
11 1 (0.29%) SOAP
Miscellaneous
1 44 (12.61%) Analytical Skills
2 24 (6.88%) Equities
3 21 (6.02%) Blackberry
4 19 (5.44%) Hedge funds
5 18 (5.16%) Fixed Income
6 13 (3.72%) User Experience
7 11 (3.15%) Computer Science
8 10 (2.87%) Fintech
8 10 (2.87%) Foreign Exchange (FX)
9 9 (2.58%) Derivative
10 7 (2.01%) Data Centre
10 7 (2.01%) Linux Command Line
11 6 (1.72%) iPhone
11 6 (1.72%) Smartphone
11 6 (1.72%) SWIFT
12 5 (1.43%) Management Information System
13 4 (1.15%) AS400
13 4 (1.15%) Client/Server
13 4 (1.15%) Clustering
13 4 (1.15%) Mainframe
Operating Systems
1 154 (44.13%) Windows
2 62 (17.77%) Linux
3 61 (17.48%) Unix
4 58 (16.62%) Windows 7
5 50 (14.33%) Windows Server
6 25 (7.16%) Windows Server 2012
7 24 (6.88%) Windows Server 2008
8 21 (6.02%) Windows 10
9 17 (4.87%) Android
10 15 (4.30%) Apple iOS
11 8 (2.29%) Red Hat Enterprise Linux
11 8 (2.29%) Solaris
11 8 (2.29%) Windows 8
12 6 (1.72%) Mac OS X
13 4 (1.15%) OS/390
14 3 (0.86%) Ubuntu
15 2 (0.57%) CentOS
15 2 (0.57%) Mac OS X Server
16 1 (0.29%) AIX
16 1 (0.29%) Windows XP
Processes & Methodologies
1 73 (20.92%) ITIL
2 31 (8.88%) Business Intelligence
3 24 (6.88%) Agile Software Development
3 24 (6.88%) Problem Management
4 23 (6.59%) ETL
5 22 (6.30%) Asset Management
6 18 (5.16%) Incident Management
7 17 (4.87%) Practice Management
8 15 (4.30%) Change Management
8 15 (4.30%) Service Delivery
8 15 (4.30%) Service Management
8 15 (4.30%) Workflow
9 11 (3.15%) Performance Tuning
10 10 (2.87%) Analytics
10 10 (2.87%) CRM
10 10 (2.87%) Mathematics
10 10 (2.87%) Project Management
11 9 (2.58%) Configuration Management
11 9 (2.58%) Product Management
12 8 (2.29%) Stakeholder Management
Programming Languages
1 163 (46.70%) SQL
2 28 (8.02%) Java
3 20 (5.73%) T-SQL
4 17 (4.87%) Python
5 16 (4.58%) Perl
5 16 (4.58%) PowerShell
6 12 (3.44%) C#
6 12 (3.44%) PHP
7 11 (3.15%) Shell Script
7 11 (3.15%) VBA
8 9 (2.58%) JavaScript
8 9 (2.58%) PL/SQL
9 7 (2.01%) VB
10 4 (1.15%) MATLAB
10 4 (1.15%) R
11 3 (0.86%) Bash Shell
11 3 (0.86%) C
12 2 (0.57%) Apex Code
13 1 (0.29%) C-shell
13 1 (0.29%) Scala
Qualifications
1 40 (11.46%) Degree
2 21 (6.02%) Microsoft Certification
3 14 (4.01%) ITIL Certification
4 9 (2.58%) Computer Science Degree
4 9 (2.58%) MCP
5 7 (2.01%) MCSE
6 6 (1.72%) ITIL Foundation Certificate
7 5 (1.43%) EnCE
8 4 (1.15%) CCNA
8 4 (1.15%) Cisco Certification
8 4 (1.15%) SAP Certification
8 4 (1.15%) Security Cleared
9 3 (0.86%) MCSA
9 3 (0.86%) MOS
9 3 (0.86%) SC Cleared
10 2 (0.57%) BPSS Clearance
10 2 (0.57%) CTC Cleared
10 2 (0.57%) Numerate Degree
10 2 (0.57%) Oracle Certification
10 2 (0.57%) PhD
Quality Assurance & Compliance
1 11 (3.15%) SLA
2 7 (2.01%) QA
3 3 (0.86%) Data Quality
4 2 (0.57%) PMO
4 2 (0.57%) Solvency II
5 1 (0.29%) EMIR
5 1 (0.29%) ISO/IEC 27001
5 1 (0.29%) MiFID
5 1 (0.29%) PCI DSS
5 1 (0.29%) SEPA
System Software
1 85 (24.36%) Active Directory
2 15 (4.30%) Hyper-V
3 14 (4.01%) VMware Infrastructure
4 9 (2.58%) XenApp
5 7 (2.01%) Virtual Desktop
6 6 (1.72%) XenDesktop
7 3 (0.86%) XenServer
8 2 (0.57%) Virtual Servers
9 1 (0.29%) pfSense
9 1 (0.29%) Virtual Machines
9 1 (0.29%) VMware Workstation
Systems Management
1 14 (4.01%) SCCM
2 8 (2.29%) Control-M
3 7 (2.01%) Puppet
4 6 (1.72%) SCOM
5 5 (1.43%) AirWatch
5 5 (1.43%) Ansible
5 5 (1.43%) FortiGate
6 4 (1.15%) BMC PATROL
6 4 (1.15%) Tivoli
6 4 (1.15%) Tivoli NetView
7 3 (0.86%) ITRS Geneos
7 3 (0.86%) Opscode Chef
8 1 (0.29%) logstash
8 1 (0.29%) Microsoft Intune
8 1 (0.29%) Nagios
8 1 (0.29%) Systems Management Server (SMS)
8 1 (0.29%) WSUS
Vendors
1 117 (33.52%) Microsoft
2 38 (10.89%) Citrix
3 34 (9.74%) VMware
4 33 (9.46%) Oracle
5 28 (8.02%) Apple
6 19 (5.44%) Cognos
7 18 (5.16%) SAP
8 15 (4.30%) Cisco
8 15 (4.30%) Samsung
9 13 (3.72%) TIBCO
10 11 (3.15%) Adobe
10 11 (3.15%) Bloomberg
10 11 (3.15%) Informatica
10 11 (3.15%) SunGard
11 10 (2.87%) Remedy
12 9 (2.58%) CODA
12 9 (2.58%) IBM
13 7 (2.01%) Lotus
13 7 (2.01%) MicroStrategy
13 7 (2.01%) Sun
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