Period
to

The median annual salary for a Support Analyst was £42,500 in advertised job vacancies in the City of London during the 6 months to 1 July 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Central London > City of London
6 months to
1 Jul 2022
Same period 2021 Same period 2020
Rank 149 159 106
Rank change year-on-year +10 -53 -11
Permanent jobs requiring a Support Analyst 157 84 166
As % of all permanent jobs advertised in the City of London 1.95% 1.55% 2.74%
As % of the Job Titles category 2.10% 1.67% 2.91%
Number of salaries quoted 136 75 145
10th Percentile £26,250 £31,250 £27,500
25th Percentile £31,813 £35,875 £32,500
Median annual salary (50th Percentile) £42,500 £45,000 £47,500
Median % change year-on-year -5.56% -5.26% +31.94%
75th Percentile £63,750 £57,500 £67,500
90th Percentile £73,750 £62,500 £75,000
Central London median annual salary £40,000 £45,000 £42,500
% change year-on-year -11.11% +5.88% +19.72%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 7,462 5,026 5,713
% of permanent IT jobs with a recognized job title 92.65% 92.70% 94.29%
Number of salaries quoted 5,667 4,475 5,007
10th Percentile £45,000 £42,500 £40,300
25th Percentile £56,250 £52,500 £51,250
Median annual salary (50th Percentile) £72,500 £70,000 £67,500
Median % change year-on-year +3.57% +3.70% +3.85%
75th Percentile £93,750 £88,750 £83,750
90th Percentile £108,750 £105,000 £97,500
Central London median annual salary £72,500 £70,000 £67,500
% change year-on-year +3.57% +3.70% +3.85%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Support Analyst in the City of London over the 6 months to 1 July 2022.

Salary histogram for Support Analyst in the City of London

Support Analyst
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the City of London region over the 6 months to 1 July 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Moorgate - 1 £42,500 -
Support Analyst
Central London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 1 July 2022, Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Support Analyst in the job title.

1 68 (43.31%) Microsoft
2 67 (42.68%) Windows
3 60 (38.22%) Active Directory
4 53 (33.76%) Finance
4 53 (33.76%) SQL
5 51 (32.48%) Microsoft 365
6 42 (26.75%) Social Skills
7 38 (24.20%) ITIL
8 33 (21.02%) Microsoft Office
9 27 (17.20%) Windows 10
9 27 (17.20%) Linux
10 25 (15.92%) SQL Server
11 22 (14.01%) Data Warehouse
11 22 (14.01%) Problem-Solving
12 21 (13.38%) Analytical Skills
12 21 (13.38%) Oracle
12 21 (13.38%) Citrix
12 21 (13.38%) SCCM
13 20 (12.74%) Azure
14 19 (12.10%) Video Conferencing
14 19 (12.10%) ITSM
15 18 (11.46%) DNS
15 18 (11.46%) SharePoint
16 17 (10.83%) Asset Management
17 15 (9.55%) TCP/IP
18 14 (8.92%) iPhone
18 14 (8.92%) Change Management
19 13 (8.28%) Legal
19 13 (8.28%) SQL Server Integration Services
19 13 (8.28%) Incident Management

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.46%) SharePoint
2 8 (5.10%) Confluence
3 5 (3.18%) MS Exchange
4 2 (1.27%) Apache
4 2 (1.27%) Apache Spark
4 2 (1.27%) IIS
4 2 (1.27%) Tomcat
5 1 (0.64%) Exchange Server 2010
Applications
1 33 (21.02%) Microsoft Office
2 9 (5.73%) Microsoft Excel
3 4 (2.55%) Microsoft PowerPoint
4 1 (0.64%) Acrobat
4 1 (0.64%) InfoPath
4 1 (0.64%) MS Visio
Business Applications
1 1 (0.64%) Carpe Diem
1 1 (0.64%) CaseMap
1 1 (0.64%) Dynamics AX
1 1 (0.64%) Dynamics GP
1 1 (0.64%) Fidessa
1 1 (0.64%) NetSuite
1 1 (0.64%) Relativity
1 1 (0.64%) SAP FI
1 1 (0.64%) SAP R/3
1 1 (0.64%) Summit
Cloud Services
1 51 (32.48%) Microsoft 365
2 20 (12.74%) Azure
3 8 (5.10%) OneDrive
3 8 (5.10%) Power Platform
4 6 (3.82%) PowerApps
5 5 (3.18%) Azure Active Directory
6 4 (2.55%) Azure Data Factory
6 4 (2.55%) SaaS
7 2 (1.27%) AWS
7 2 (1.27%) Datadog
7 2 (1.27%) Dynamics 365
8 1 (0.64%) Azure Functions
8 1 (0.64%) Azure Logic Apps
8 1 (0.64%) GitHub
8 1 (0.64%) Google Workspace
8 1 (0.64%) Mimecast
8 1 (0.64%) Miro
8 1 (0.64%) Power Automate
8 1 (0.64%) Serverless
Communications & Networking
1 18 (11.46%) DNS
2 15 (9.55%) TCP/IP
3 10 (6.37%) DHCP
4 7 (4.46%) Firewall
5 6 (3.82%) VPN
6 4 (2.55%) WebEx
7 3 (1.91%) VoIP
8 2 (1.27%) ADSL
8 2 (1.27%) FTP
8 2 (1.27%) Internet
8 2 (1.27%) Intranet
8 2 (1.27%) SSH
8 2 (1.27%) Wi-Fi
9 1 (0.64%) Cisco IOS
9 1 (0.64%) OpenVPN
9 1 (0.64%) Remote Desktop
9 1 (0.64%) Telnet
Database & Business Intelligence
1 25 (15.92%) SQL Server
2 22 (14.01%) Data Warehouse
3 13 (8.28%) SQL Server Integration Services
4 12 (7.64%) SQL Server Reporting Services
5 3 (1.91%) Azure SQL Database
5 3 (1.91%) MySQL
5 3 (1.91%) RDBMS
5 3 (1.91%) Relational Database
6 2 (1.27%) Big Data
6 2 (1.27%) Sybase ASE
7 1 (0.64%) MariaDB
7 1 (0.64%) MongoDB
7 1 (0.64%) NoSQL
7 1 (0.64%) Oracle Reports
7 1 (0.64%) PostgreSQL
7 1 (0.64%) Power BI
7 1 (0.64%) Power Query
7 1 (0.64%) PowerPivot
7 1 (0.64%) SAP BW
7 1 (0.64%) Tableau
Development Applications
1 9 (5.73%) JIRA
2 1 (0.64%) GitLab
2 1 (0.64%) Visual Studio
General
1 53 (33.76%) Finance
2 42 (26.75%) Social Skills
3 21 (13.38%) Analytical Skills
4 13 (8.28%) Legal
5 12 (7.64%) Law
6 11 (7.01%) Back Office
6 11 (7.01%) Banking
7 4 (2.55%) Advertising
7 4 (2.55%) Investment Banking
7 4 (2.55%) Retail
8 3 (1.91%) Billing
8 3 (1.91%) Organisational Skills
9 2 (1.27%) Financial Institution
9 2 (1.27%) French Language
9 2 (1.27%) Front Office
9 2 (1.27%) German Language
9 2 (1.27%) Portuguese Language
9 2 (1.27%) Russian Language
9 2 (1.27%) Spanish Language
10 1 (0.64%) International Banking
Libraries, Frameworks & Software Standards
1 10 (6.37%) Kafka
2 3 (1.91%) FIX Protocol
3 2 (1.27%) Apache Camel
3 2 (1.27%) JSON
3 2 (1.27%) XML
3 2 (1.27%) X-Windows
4 1 (0.64%) .NET
4 1 (0.64%) CSS
4 1 (0.64%) HTML
4 1 (0.64%) LDAP
4 1 (0.64%) REST
4 1 (0.64%) SOAP
4 1 (0.64%) Web Services
Miscellaneous
1 19 (12.10%) Video Conferencing
2 14 (8.92%) iPhone
3 7 (4.46%) iPad
3 7 (4.46%) Smartphone
4 5 (3.18%) Equities
4 5 (3.18%) Foreign Exchange (FX)
4 5 (3.18%) Management Information System
5 4 (2.55%) Fixed Income
6 3 (1.91%) Blackberry
7 2 (1.27%) Data Centre
7 2 (1.27%) Derivative
7 2 (1.27%) Hedge funds
7 2 (1.27%) Legacy Systems
7 2 (1.27%) Linux Command Line
7 2 (1.27%) Mobile App
7 2 (1.27%) Self-Motivation
7 2 (1.27%) SWIFT
8 1 (0.64%) Credit Risk
8 1 (0.64%) Data Structures
8 1 (0.64%) EFT
Operating Systems
1 67 (42.68%) Windows
2 27 (17.20%) Linux
2 27 (17.20%) Windows 10
3 12 (7.64%) Unix
4 11 (7.01%) Red Hat Enterprise Linux
5 10 (6.37%) Apple iOS
6 9 (5.73%) Mac OS
6 9 (5.73%) Windows Server
7 3 (1.91%) Android
8 2 (1.27%) CentOS
8 2 (1.27%) Windows 7
9 1 (0.64%) Mac OS X
9 1 (0.64%) Windows Server 2012
9 1 (0.64%) Windows Server 2016
9 1 (0.64%) Windows Server 2019
Processes & Methodologies
1 38 (24.20%) ITIL
2 22 (14.01%) Problem-Solving
3 19 (12.10%) ITSM
4 17 (10.83%) Asset Management
5 14 (8.92%) Change Management
6 13 (8.28%) Incident Management
7 12 (7.64%) Service Delivery
8 7 (4.46%) Service Management
8 7 (4.46%) Time Management
9 6 (3.82%) Computer Science
9 6 (3.82%) Disaster Recovery
9 6 (3.82%) Technology Transformation
10 5 (3.18%) Configuration Management
10 5 (3.18%) Investment Management
10 5 (3.18%) Project Management
10 5 (3.18%) Release Management
10 5 (3.18%) Root Cause Analysis
11 4 (2.55%) Analytical Thinking
11 4 (2.55%) Problem Management
12 3 (1.91%) Innovative Thinking
Programming Languages
1 53 (33.76%) SQL
2 10 (6.37%) Python
3 6 (3.82%) Java
4 4 (2.55%) PowerShell
5 3 (1.91%) C++
6 2 (1.27%) Bash
6 2 (1.27%) C
6 2 (1.27%) C#
6 2 (1.27%) Shell Script
7 1 (0.64%) Data Analysis Expressions (DAX)
7 1 (0.64%) T-SQL
Qualifications
1 12 (7.64%) Degree
2 8 (5.10%) A+ Certification
3 6 (3.82%) ITIL Certification
4 4 (2.55%) Computer Science Degree
4 4 (2.55%) Microsoft Certification
4 4 (2.55%) Network+ Certification
5 1 (0.64%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (5.10%) QA
1 8 (5.10%) SLA
2 2 (1.27%) ISO 15022
2 2 (1.27%) ISO 20022
System Software
1 60 (38.22%) Active Directory
2 3 (1.91%) VMware Infrastructure
3 1 (0.64%) BitLocker
3 1 (0.64%) Hyper-V
3 1 (0.64%) Terminal Services
3 1 (0.64%) Virtual Desktop
3 1 (0.64%) VMware Workstation
3 1 (0.64%) XenApp
Systems Management
1 21 (13.38%) SCCM
2 5 (3.18%) Microsoft Intune
3 2 (1.27%) Autotask
4 1 (0.64%) Ansible
4 1 (0.64%) Jamf Pro
Vendors
1 68 (43.31%) Microsoft
2 21 (13.38%) Citrix
2 21 (13.38%) Oracle
3 13 (8.28%) ServiceNow
4 11 (7.01%) Red Hat
5 10 (6.37%) Splunk
6 9 (5.73%) Cisco
6 9 (5.73%) Sybase
7 6 (3.82%) Polycom
7 6 (3.82%) VMware
8 5 (3.18%) Wyse
9 4 (2.55%) Salesforce.com
10 3 (1.91%) Atlassian
10 3 (1.91%) Bloomberg
10 3 (1.91%) Ivanti
11 2 (1.27%) AppDynamics
11 2 (1.27%) Apple
11 2 (1.27%) Interwoven
11 2 (1.27%) Sophos
11 2 (1.27%) Sun