Period
to 22 November 2017

The median annual salary for a Support Analyst was £45,000 in advertised job vacancies in the City of London during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Central London > City of London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 94 95 72
Rank change year-on-year +1 -23 +2
Permanent jobs requiring a Support Analyst 323 364 666
As % of all permanent IT jobs advertised in the City of London 3.15% 3.11% 3.95%
As % of the Job Titles category 3.33% 3.23% 4.12%
Number of salaries quoted 299 319 579
City of London median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £26,250 £27,500 £24,700
90th Percentile £67,500 £61,250 £67,500
Central London median annual salary £42,500 £40,000 £42,500
% change year-on-year +6.25% -5.88% +8.97%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9701 11267 16153
% of permanent IT jobs with a recognized job title 94.75% 96.40% 95.79%
Number of salaries quoted 8787 10272 14032
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £34,750 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +1.85%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing Support Analyst in the City of London over the 6 months to 22 November 2017.

Salary histogram for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 22 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Support Analyst in the job title.

1 166 (51.39%) Finance
2 131 (40.56%) SQL
3 128 (39.63%) Windows
4 125 (38.70%) Microsoft
5 83 (25.70%) Active Directory
6 73 (22.60%) Unix
7 67 (20.74%) Windows 7
8 63 (19.50%) SQL Server
9 58 (17.96%) Microsoft Office
10 56 (17.34%) Linux
10 56 (17.34%) Banking
11 52 (16.10%) Front Office
12 45 (13.93%) ITIL
13 43 (13.31%) Java
13 43 (13.31%) Citrix
14 41 (12.69%) Windows Server
15 40 (12.38%) Oracle
16 39 (12.07%) Degree
16 39 (12.07%) Windows 10
17 36 (11.15%) Asset Management
18 30 (9.29%) MS Exchange
19 29 (8.98%) Law
19 29 (8.98%) Legal
20 28 (8.67%) SQL Server Reporting Services
20 28 (8.67%) Microsoft Excel
20 28 (8.67%) SCCM
20 28 (8.67%) Office 365
20 28 (8.67%) Analytical Skills
21 25 (7.74%) VMware
21 25 (7.74%) Python

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (9.29%) MS Exchange
2 22 (6.81%) SharePoint
3 13 (4.02%) IBM Notes
4 10 (3.10%) Documentum
5 9 (2.79%) IIS
5 9 (2.79%) JBoss
6 8 (2.48%) Tomcat
7 6 (1.86%) Exchange Server 2010
7 6 (1.86%) MQSeries
8 5 (1.55%) GlassFish
9 4 (1.24%) Apache
9 4 (1.24%) Confluence
9 4 (1.24%) Exchange Server 2013
10 3 (0.93%) Alfresco
10 3 (0.93%) Apache TomEE
10 3 (0.93%) SharePoint 2013
10 3 (0.93%) WebLogic
11 2 (0.62%) Blackberry Enterprise Server
12 1 (0.31%) WebSphere
Applications
1 58 (17.96%) Microsoft Office
2 28 (8.67%) Microsoft Excel
3 13 (4.02%) MS Visio
4 3 (0.93%) HipChat
5 2 (0.62%) Acrobat
6 1 (0.31%) CINEMA 4D
6 1 (0.31%) Microsoft PowerPoint
6 1 (0.31%) Vectorworks
Business Applications
1 14 (4.33%) Dynamics CRM
2 12 (3.72%) Actimize
3 7 (2.17%) Oracle Cash Management
4 4 (1.24%) Endur
5 3 (0.93%) Dynamics AX
6 2 (0.62%) Cognos Business Intelligence
6 2 (0.62%) Oracle EBS
6 2 (0.62%) Oracle EBS R12
6 2 (0.62%) SAP CO
6 2 (0.62%) SAP FI
6 2 (0.62%) thinkFolio
7 1 (0.31%) Eze OMS
7 1 (0.31%) LatentZero
7 1 (0.31%) MetaTrader
7 1 (0.31%) SAP CRM
7 1 (0.31%) SAP FI/CO
7 1 (0.31%) SAP MM
7 1 (0.31%) SAP S/4HANA
7 1 (0.31%) SAP SD
7 1 (0.31%) Sentinel
Cloud Services
1 28 (8.67%) Office 365
2 11 (3.41%) Microsoft Azure
3 7 (2.17%) Amazon AWS
4 4 (1.24%) SaaS
5 3 (0.93%) Mimecast
5 3 (0.93%) Salesforce Sales Cloud
6 2 (0.62%) OneDrive
7 1 (0.31%) Amazon EC2
7 1 (0.31%) Amazon S3
7 1 (0.31%) Amazon SQS
7 1 (0.31%) Azure Active Directory
7 1 (0.31%) CloudFront
Communications & Networking
1 15 (4.64%) DNS
2 14 (4.33%) Firewall
3 10 (3.10%) DHCP
3 10 (3.10%) LAN
3 10 (3.10%) TCP/IP
3 10 (3.10%) VoIP
4 9 (2.79%) Internet
5 8 (2.48%) Wireless
6 7 (2.17%) WAN
7 6 (1.86%) VPN
8 5 (1.55%) FTP
9 4 (1.24%) HTTP
9 4 (1.24%) Intranet
9 4 (1.24%) IP Telephony
9 4 (1.24%) Remote Desktop
9 4 (1.24%) SAN
9 4 (1.24%) VLAN
9 4 (1.24%) Wi-Fi
10 3 (0.93%) BIG-IP
10 3 (0.93%) LDAP
Database & Business Intelligence
1 63 (19.50%) SQL Server
2 28 (8.67%) SQL Server Reporting Services
3 10 (3.10%) SQL Server Integration Services
4 9 (2.79%) Relational Database
5 8 (2.48%) BusinessObjects
6 7 (2.17%) Oracle Database
6 7 (2.17%) SQL Server 2008
7 6 (1.86%) Data Warehouse
7 6 (1.86%) Power BI
7 6 (1.86%) QlikView
7 6 (1.86%) SQL Server Analysis Services
8 5 (1.55%) Crystal Reports
8 5 (1.55%) SQL Server 2005
9 4 (1.24%) Oracle Database 12c
9 4 (1.24%) PowerCenter
9 4 (1.24%) Qlik Sense
10 3 (0.93%) MongoDB
10 3 (0.93%) MySQL
11 2 (0.62%) Pentaho
11 2 (0.62%) SQL Server 2012
Development Applications
1 10 (3.10%) JIRA
2 5 (1.55%) Jenkins
3 4 (1.24%) Talend Open Studio
4 3 (0.93%) SQL Server Management Studio (SSMS)
4 3 (0.93%) Team Foundation Server
5 2 (0.62%) Eclipse
6 1 (0.31%) Atlassian Bamboo
6 1 (0.31%) Hudson
6 1 (0.31%) InstallShield
6 1 (0.31%) Jasmine
6 1 (0.31%) MSBuild
6 1 (0.31%) Octopus Deploy
6 1 (0.31%) TeamCity
General
1 166 (51.39%) Finance
2 56 (17.34%) Banking
3 52 (16.10%) Front Office
4 29 (8.98%) Law
4 29 (8.98%) Legal
5 22 (6.81%) Investment Banking
6 10 (3.10%) Financial Institution
7 9 (2.79%) Back Office
8 7 (2.17%) Mandarin Language
9 4 (1.24%) Retail
9 4 (1.24%) Telecoms
10 3 (0.93%) Advertising
11 2 (0.62%) French Language
11 2 (0.62%) German Language
11 2 (0.62%) Publishing
12 1 (0.31%) International Banking
12 1 (0.31%) Marketing
12 1 (0.31%) Private Banking
Libraries, Frameworks & Software Standards
1 18 (5.57%) FIX Protocol
2 15 (4.64%) .NET
3 13 (4.02%) J2EE
4 9 (2.79%) HTML
4 9 (2.79%) JSP
5 8 (2.48%) MDX
6 6 (1.86%) ASP.NET
7 5 (1.55%) Elastic Stack
8 4 (1.24%) .NET Framework
8 4 (1.24%) CSS
8 4 (1.24%) XML
9 3 (0.93%) CGI
9 3 (0.93%) COM
9 3 (0.93%) Java EE
9 3 (0.93%) jQuery
9 3 (0.93%) Murex MxML
10 2 (0.62%) Web Services
11 1 (0.31%) MSMQ
11 1 (0.31%) WebSphere MQ
11 1 (0.31%) XML Messaging
Miscellaneous
1 28 (8.67%) Analytical Skills
2 20 (6.19%) Computer Science
3 19 (5.88%) Blackberry
4 18 (5.57%) Equities
5 15 (4.64%) Client/Server
6 14 (4.33%) SWIFT
7 12 (3.72%) AS400
7 12 (3.72%) IBM Mainframe
7 12 (3.72%) Mainframe
8 11 (3.41%) Enterprise Software
9 10 (3.10%) Linux Command Line
9 10 (3.10%) Smartphone
10 9 (2.79%) Foreign Exchange (FX)
10 9 (2.79%) Hedge funds
11 8 (2.48%) Data Structures
11 8 (2.48%) Fixed Income
11 8 (2.48%) iPhone
11 8 (2.48%) Management Information System
12 6 (1.86%) Derivative
12 6 (1.86%) Video Conferencing
Operating Systems
1 128 (39.63%) Windows
2 73 (22.60%) Unix
3 67 (20.74%) Windows 7
4 56 (17.34%) Linux
5 41 (12.69%) Windows Server
6 39 (12.07%) Windows 10
7 21 (6.50%) Windows 8
8 18 (5.57%) Windows Server 2008
8 18 (5.57%) Windows Server 2012
9 13 (4.02%) Solaris
10 12 (3.72%) OS/390
11 7 (2.17%) Android
12 6 (1.86%) AIX
13 5 (1.55%) Mac OS X
14 2 (0.62%) Windows XP
15 1 (0.31%) CentOS
15 1 (0.31%) Kali Linux
15 1 (0.31%) Mac OS
15 1 (0.31%) Red Hat Enterprise Linux
15 1 (0.31%) Windows Server 2003
Processes & Methodologies
1 45 (13.93%) ITIL
2 36 (11.15%) Asset Management
3 23 (7.12%) Investment Management
4 22 (6.81%) CRM
5 19 (5.88%) Agile Software Development
5 19 (5.88%) Business Intelligence
6 16 (4.95%) Problem Management
7 14 (4.33%) User Acceptance Testing
8 13 (4.02%) Anti-Money Laundering
8 13 (4.02%) Electronic Trading
8 13 (4.02%) ETL
9 12 (3.72%) Business Analysis
9 12 (3.72%) Change Management
10 11 (3.41%) DevOps
10 11 (3.41%) Incident Management
11 10 (3.10%) Fund Management
11 10 (3.10%) Process Improvement
11 10 (3.10%) Wealth Management
12 9 (2.79%) Document Management
12 9 (2.79%) Mathematics
Programming Languages
1 131 (40.56%) SQL
2 43 (13.31%) Java
3 25 (7.74%) Python
4 24 (7.43%) PowerShell
5 18 (5.57%) C#
6 15 (4.64%) T-SQL
7 14 (4.33%) Perl
8 13 (4.02%) Shell Script
8 13 (4.02%) VBA
9 12 (3.72%) JavaScript
10 7 (2.17%) VB
11 5 (1.55%) PL/SQL
12 4 (1.24%) Bash Shell
12 4 (1.24%) C
12 4 (1.24%) C++
12 4 (1.24%) MATLAB
12 4 (1.24%) PHP
12 4 (1.24%) R
13 3 (0.93%) Apex Code
14 2 (0.62%) Korn
Qualifications
1 39 (12.07%) Degree
2 13 (4.02%) Microsoft Certification
3 9 (2.79%) MCSE
4 7 (2.17%) MCP
5 6 (1.86%) ITIL Foundation Certificate
6 5 (1.55%) CCNA
6 5 (1.55%) Cisco Certification
6 5 (1.55%) Computer Science Degree
7 4 (1.24%) ITIL Certification
8 3 (0.93%) MCDST
9 2 (0.62%) ACCA
9 2 (0.62%) CIMA
9 2 (0.62%) Oracle Certification
10 1 (0.31%) CEH
10 1 (0.31%) GIAC
10 1 (0.31%) Linux+ Certification
10 1 (0.31%) LPIC
10 1 (0.31%) MOS
10 1 (0.31%) RHCA
10 1 (0.31%) RHCE
Quality Assurance & Compliance
1 16 (4.95%) QA
2 14 (4.33%) SLA
3 13 (4.02%) SEPA
4 3 (0.93%) Solvency II
5 1 (0.31%) Data Quality
5 1 (0.31%) EMIR
5 1 (0.31%) ISO/IEC 27001
5 1 (0.31%) MiFID
5 1 (0.31%) PCI DSS
System Software
1 83 (25.70%) Active Directory
2 15 (4.64%) Virtual Desktop
3 12 (3.72%) XenApp
4 8 (2.48%) VMware Infrastructure
4 8 (2.48%) XenDesktop
5 6 (1.86%) Hyper-V
6 3 (0.93%) Virtual Machines
7 2 (0.62%) BitLocker
7 2 (0.62%) Virtual Servers
7 2 (0.62%) vSphere
7 2 (0.62%) XenServer
8 1 (0.31%) pfSense
Systems Management
1 28 (8.67%) SCCM
2 17 (5.26%) BMC PATROL
3 12 (3.72%) Tivoli
3 12 (3.72%) Tivoli NetView
4 11 (3.41%) Ansible
5 9 (2.79%) Puppet
6 6 (1.86%) Nagios
6 6 (1.86%) Opscode Chef
7 5 (1.55%) Salt
8 3 (0.93%) SCOM
9 2 (0.62%) Control-M
9 2 (0.62%) ITRS Geneos
10 1 (0.31%) FortiGate
10 1 (0.31%) Jamf Pro
10 1 (0.31%) Systems Management Server (SMS)
10 1 (0.31%) vCenter Server
Vendors
1 125 (38.70%) Microsoft
2 43 (13.31%) Citrix
3 40 (12.38%) Oracle
4 25 (7.74%) VMware
5 21 (6.50%) Apple
6 13 (4.02%) Lotus
6 13 (4.02%) Sybase
7 12 (3.72%) Cisco
7 12 (3.72%) Cognos
7 12 (3.72%) IBM
8 10 (3.10%) CODA
8 10 (3.10%) SunGard
9 9 (2.79%) Adobe
10 8 (2.48%) Bloomberg
10 8 (2.48%) FactSet
10 8 (2.48%) Mitel
10 8 (2.48%) Splunk
11 7 (2.17%) BMC
11 7 (2.17%) SAP
12 6 (1.86%) Sun