Period
to 21 January 2022

The median annual salary for a Support Analyst was £55,000 in advertised job vacancies in the City of London during the 6 months to 21 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Central London > City of London
6 months to
21 Jan 2022
Same period 2021 Same period 2020
Rank 132 182 93
Rank change year-on-year +50 -89 +15
Permanent jobs requiring a Support Analyst 132 42 299
As % of all permanent jobs advertised in the City of London 2.12% 0.98% 3.25%
As % of the Job Titles category 2.25% 1.05% 3.41%
Number of salaries quoted 118 38 257
10th Percentile £27,925 £30,875 £23,500
25th Percentile £32,750 £32,500 £27,000
Median annual salary (50th Percentile) £55,000 £38,615 £37,500
Median % change year-on-year +42.43% +2.97% -16.67%
75th Percentile £67,250 £54,375 £57,500
90th Percentile £72,500 £59,000 £73,000
Central London median annual salary £45,000 £47,500 £35,000
% change year-on-year -5.26% +35.71% -22.22%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 5,865 3,994 8,764
% of permanent IT jobs with a recognized job title 94.07% 93.34% 95.23%
Number of salaries quoted 5,176 3,500 7,670
10th Percentile £42,375 £42,916 £36,250
25th Percentile £55,000 £53,750 £48,750
Median annual salary (50th Percentile) £72,500 £70,000 £65,000
Median % change year-on-year +3.57% +7.69% -
75th Percentile £92,500 £87,500 £82,500
90th Percentile £110,000 £103,750 £97,500
Central London median annual salary £70,000 £70,000 £65,000
% change year-on-year - +7.69% +4.00%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Support Analyst in the City of London over the 6 months to 21 January 2022.

Salary histogram for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 21 January 2022, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Support Analyst in the job title.

1 64 (48.48%) SQL
2 55 (41.67%) Windows
3 47 (35.61%) Social Skills
4 45 (34.09%) Finance
5 43 (32.58%) Microsoft
6 27 (20.45%) Active Directory
7 26 (19.70%) Problem-Solving
7 26 (19.70%) Microsoft 365
7 26 (19.70%) Analytical Skills
8 24 (18.18%) Microsoft Office
9 23 (17.42%) Linux
10 21 (15.91%) ITIL
10 21 (15.91%) Data Warehouse
10 21 (15.91%) SQL Server
11 19 (14.39%) T-SQL
12 17 (12.88%) SQL Server Reporting Services
13 16 (12.12%) Disaster Recovery
14 15 (11.36%) Windows 10
14 15 (11.36%) Kafka
14 15 (11.36%) Front Office
14 15 (11.36%) XML
14 15 (11.36%) Citrix
14 15 (11.36%) SQL Server Integration Services
15 14 (10.61%) Java
15 14 (10.61%) Service Delivery
15 14 (10.61%) Windows Server
16 13 (9.85%) Unix
16 13 (9.85%) Azure
17 12 (9.09%) Law
17 12 (9.09%) Splunk

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (6.82%) Confluence
2 4 (3.03%) MS Exchange
3 3 (2.27%) SharePoint
4 2 (1.52%) BizTalk Server
5 1 (0.76%) Blackberry Enterprise Server
5 1 (0.76%) IIS
5 1 (0.76%) Skype for Business
Applications
1 24 (18.18%) Microsoft Office
2 6 (4.55%) Microsoft Excel
3 3 (2.27%) Microsoft PowerPoint
4 1 (0.76%) Adobe Creative Suite
Business Applications
1 3 (2.27%) Alphatax
1 3 (2.27%) Dynamics GP
2 2 (1.52%) Elite 3E
2 2 (1.52%) SAP FI
3 1 (0.76%) Bloomberg TOMS
3 1 (0.76%) Oracle Financials
3 1 (0.76%) Relativity
3 1 (0.76%) Remedy ITSM
3 1 (0.76%) SAP BPC
3 1 (0.76%) SAP CO
3 1 (0.76%) SAP FI/CO
3 1 (0.76%) SAP R/3
3 1 (0.76%) SAP S/4HANA
3 1 (0.76%) SimCorp Dimension
3 1 (0.76%) Summit
Cloud Services
1 26 (19.70%) Microsoft 365
2 13 (9.85%) Azure
3 6 (4.55%) SaaS
4 4 (3.03%) Azure Active Directory
5 3 (2.27%) AWS
6 2 (1.52%) Amazon EC2
6 2 (1.52%) Amazon S3
6 2 (1.52%) AWS Lambda
6 2 (1.52%) AWS Step Functions
6 2 (1.52%) IaaS
6 2 (1.52%) PaaS
6 2 (1.52%) Route 53
6 2 (1.52%) Serverless
7 1 (0.76%) OneDrive
7 1 (0.76%) Power Platform
Communications & Networking
1 9 (6.82%) DHCP
1 9 (6.82%) DNS
2 6 (4.55%) VPN
3 5 (3.79%) TCP/IP
4 3 (2.27%) Firewall
4 3 (2.27%) WebEx
4 3 (2.27%) Wireless
5 2 (1.52%) ADSL
5 2 (1.52%) LAN
5 2 (1.52%) WAN
5 2 (1.52%) Wi-Fi
6 1 (0.76%) Extranet
6 1 (0.76%) FTP
6 1 (0.76%) Intranet
6 1 (0.76%) Remote Desktop
6 1 (0.76%) Skype
6 1 (0.76%) SMTP
6 1 (0.76%) VLAN
6 1 (0.76%) VoIP
Database & Business Intelligence
1 21 (15.91%) Data Warehouse
1 21 (15.91%) SQL Server
2 17 (12.88%) SQL Server Reporting Services
3 15 (11.36%) SQL Server Integration Services
4 4 (3.03%) Crystal Reports
4 4 (3.03%) MS Access
4 4 (3.03%) SQL Server Analysis Services
5 3 (2.27%) SQL Server 2017
5 3 (2.27%) SSDT
6 2 (1.52%) NoSQL
6 2 (1.52%) Relational Database
6 2 (1.52%) SAP BW
7 1 (0.76%) Metadata
7 1 (0.76%) Oracle Database
7 1 (0.76%) PostgreSQL
7 1 (0.76%) Power BI
7 1 (0.76%) RDBMS
7 1 (0.76%) SQL Server 2012
7 1 (0.76%) Tableau
Development Applications
1 11 (8.33%) JIRA
2 4 (3.03%) SQL Server Management Studio (SSMS)
2 4 (3.03%) Visual Studio
3 3 (2.27%) Team Foundation Server
3 3 (2.27%) Visual Studio Team System
General
1 47 (35.61%) Social Skills
2 45 (34.09%) Finance
3 26 (19.70%) Analytical Skills
4 15 (11.36%) Front Office
5 12 (9.09%) Law
6 10 (7.58%) Legal
7 9 (6.82%) Back Office
7 9 (6.82%) Banking
8 4 (3.03%) Financial Institution
8 4 (3.03%) Inclusion and Diversity
9 3 (2.27%) Advertising
9 3 (2.27%) Marketing
10 2 (1.52%) Public Sector
11 1 (0.76%) Investment Banking
11 1 (0.76%) Organisational Skills
11 1 (0.76%) Retail
11 1 (0.76%) Retail Finance
Libraries, Frameworks & Software Standards
1 15 (11.36%) Kafka
1 15 (11.36%) XML
2 7 (5.30%) FIX Protocol
3 5 (3.79%) JSON
4 4 (3.03%) .NET
5 3 (2.27%) XSLT
6 2 (1.52%) .NET Framework
6 2 (1.52%) X-Windows
7 1 (0.76%) ASP.NET
Miscellaneous
1 7 (5.30%) Foreign Exchange (FX)
1 7 (5.30%) Hedge funds
2 5 (3.79%) Derivative
2 5 (3.79%) Equities
2 5 (3.79%) SWIFT
3 4 (3.03%) Fixed Income
3 4 (3.03%) Video Conferencing
4 3 (2.27%) Blackberry
4 3 (2.27%) Management Information System
5 2 (1.52%) Fat Client
5 2 (1.52%) iPhone
5 2 (1.52%) Public Cloud
5 2 (1.52%) Thin Client
6 1 (0.76%) Credit Derivative
6 1 (0.76%) Enterprise Storage
6 1 (0.76%) Eurex
6 1 (0.76%) Handset
6 1 (0.76%) iPad
6 1 (0.76%) Smartphone
6 1 (0.76%) User Experience
Operating Systems
1 55 (41.67%) Windows
2 23 (17.42%) Linux
3 15 (11.36%) Windows 10
4 14 (10.61%) Windows Server
5 13 (9.85%) Unix
6 9 (6.82%) Red Hat Enterprise Linux
7 5 (3.79%) Android
7 5 (3.79%) Windows 7
8 4 (3.03%) Apple iOS
8 4 (3.03%) Windows Server 2012
9 3 (2.27%) Mac OS X
9 3 (2.27%) Windows Server 2016
10 1 (0.76%) CentOS
10 1 (0.76%) Windows 8
10 1 (0.76%) Windows Server 2003
10 1 (0.76%) Windows Server 2019
Processes & Methodologies
1 26 (19.70%) Problem-Solving
2 21 (15.91%) ITIL
3 16 (12.12%) Disaster Recovery
4 14 (10.61%) Service Delivery
5 11 (8.33%) Change Management
5 11 (8.33%) Fintech
5 11 (8.33%) ITSM
6 10 (7.58%) OOP
7 8 (6.06%) Break/Fix
7 8 (6.06%) Innovative Thinking
7 8 (6.06%) Performance Tuning
7 8 (6.06%) Service Management
8 7 (5.30%) Investment Management
8 7 (5.30%) Migration
8 7 (5.30%) Performance Monitoring
9 6 (4.55%) Computer Science
9 6 (4.55%) Project Management
10 5 (3.79%) Asset Management
10 5 (3.79%) Data Management
10 5 (3.79%) Market Research
Programming Languages
1 64 (48.48%) SQL
2 19 (14.39%) T-SQL
3 14 (10.61%) Java
4 10 (7.58%) C#
5 4 (3.03%) Python
5 4 (3.03%) VBA
6 3 (2.27%) PowerShell
6 3 (2.27%) VB.NET
6 3 (2.27%) XPath
7 2 (1.52%) Bash
7 2 (1.52%) C
7 2 (1.52%) MATLAB
7 2 (1.52%) R
7 2 (1.52%) Ruby
8 1 (0.76%) VBScript
Qualifications
1 11 (8.33%) Degree
2 4 (3.03%) Computer Science Degree
2 4 (3.03%) ITIL Certification
3 3 (2.27%) CHECK Team Member
3 3 (2.27%) Microsoft Certification
4 2 (1.52%) MCDST
5 1 (0.76%) SC Cleared
5 1 (0.76%) Security Cleared
Quality Assurance & Compliance
1 11 (8.33%) SLA
2 3 (2.27%) QA
3 2 (1.52%) GDPR
3 2 (1.52%) ISO/IEC 27001
System Software
1 27 (20.45%) Active Directory
2 8 (6.06%) VMware Infrastructure
3 6 (4.55%) XenApp
4 3 (2.27%) VMware ESXi
4 3 (2.27%) vSphere
5 2 (1.52%) Virtual Desktop
5 2 (1.52%) XenDesktop
6 1 (0.76%) Hyper-V
Systems Management
1 10 (7.58%) Kubernetes
1 10 (7.58%) SCCM
2 7 (5.30%) Ansible
3 4 (3.03%) Microsoft Intune
4 2 (1.52%) McAfee ePO
4 2 (1.52%) NetBackup
4 2 (1.52%) Norton AntiVirus
4 2 (1.52%) Symantec Enterprise Vault
4 2 (1.52%) vCenter Server
4 2 (1.52%) WSUS
5 1 (0.76%) Control-M
5 1 (0.76%) Microsoft Clustering
5 1 (0.76%) MOM
5 1 (0.76%) SCOM
5 1 (0.76%) vMotion
Vendors
1 43 (32.58%) Microsoft
2 15 (11.36%) Citrix
3 12 (9.09%) Splunk
4 10 (7.58%) ServiceNow
5 9 (6.82%) Red Hat
6 8 (6.06%) Bloomberg
6 8 (6.06%) VMware
7 5 (3.79%) Oracle
8 4 (3.03%) HP
8 4 (3.03%) IBM
8 4 (3.03%) Polycom
8 4 (3.03%) Tradeweb
9 3 (2.27%) Adobe
9 3 (2.27%) Apple
9 3 (2.27%) EMC
9 3 (2.27%) iManage
9 3 (2.27%) MarketAxess
9 3 (2.27%) Reuters
9 3 (2.27%) Trayport
10 2 (1.52%) Intapp