Period
to 30 March 2020

The median annual salary for a Support Analyst was £41,000 in advertised job vacancies in the City of London during the 6 months to 30 March 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Central London > City of London
6 months to
30 Mar 2020
Same period 2019 Same period 2018
Rank 92 81 131
Rank change year-on-year -11 +50 -22
Permanent jobs requiring a Support Analyst 287 363 267
As % of all permanent jobs advertised in the City of London 3.26% 3.50% 2.48%
As % of the Job Titles category 3.44% 3.67% 2.59%
Number of salaries quoted 246 327 254
Median annual salary £41,000 £42,500 £42,500
Median salary % change year-on-year -3.53% - +13.33%
10th Percentile £24,375 £26,400 £25,900
90th Percentile £75,000 £68,750 £73,750
Central London median annual salary £37,500 £40,000 £39,000
% change year-on-year -6.25% +2.56% +8.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 8,336 9,897 10,295
% of permanent IT jobs with a recognized job title 94.78% 95.43% 95.63%
Number of salaries quoted 7,225 8,804 9,110
Median annual salary £65,000 £65,000 £60,000
Median salary % change year-on-year - +8.33% +1.69%
10th Percentile £37,500 £35,000 £36,000
90th Percentile £97,500 £95,000 £93,750
Central London median annual salary £65,000 £64,250 £60,000
% change year-on-year +1.17% +7.08% +4.35%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Support Analyst in the City of London over the 6 months to 30 March 2020.

Salary histogram for Support Analyst in the City of London

Support Analyst
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the City of London region over the 6 months to 30 March 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Moorgate -8 1 - -
London Bridge -10 1 £29,500 -
Support Analyst
Central London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 30 March 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Support Analyst in the job title.

1 145 (50.52%) Windows
2 116 (40.42%) SQL
3 112 (39.02%) Microsoft
4 98 (34.15%) Active Directory
5 89 (31.01%) ITIL
6 84 (29.27%) Finance
7 83 (28.92%) Microsoft Office
8 80 (27.87%) Office 365
9 62 (21.60%) Degree
9 62 (21.60%) Windows Server
10 60 (20.91%) Windows 10
11 57 (19.86%) Windows 7
12 53 (18.47%) Service Management
13 52 (18.12%) Migration
14 50 (17.42%) Analytical Skills
15 49 (17.07%) Microsoft Excel
16 45 (15.68%) .NET
16 45 (15.68%) Computer Science
17 44 (15.33%) Investment Management
18 43 (14.98%) ServiceNow
19 39 (13.59%) XML
20 38 (13.24%) Linux
21 37 (12.89%) Android
22 36 (12.54%) Computer Science Degree
22 36 (12.54%) SQL Server
22 36 (12.54%) Disaster Recovery
23 33 (11.50%) User Acceptance Testing
24 32 (11.15%) SQL Server Analysis Services
24 32 (11.15%) SQL Server Integration Services
24 32 (11.15%) Data Security

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (5.57%) SharePoint
2 15 (5.23%) MS Exchange
3 7 (2.44%) Skype for Business
4 5 (1.74%) Oracle Workflow
5 3 (1.05%) JBoss
5 3 (1.05%) WebLogic
6 2 (0.70%) Confluence
6 2 (0.70%) Exchange Server 2010
6 2 (0.70%) IIS
7 1 (0.35%) Apache
7 1 (0.35%) MQSeries
7 1 (0.35%) MTS
7 1 (0.35%) nginx
Applications
1 83 (28.92%) Microsoft Office
2 49 (17.07%) Microsoft Excel
3 12 (4.18%) Microsoft PowerPoint
4 6 (2.09%) Acrobat
5 5 (1.74%) MS Visio
Business Applications
1 9 (3.14%) Salerio
2 4 (1.39%) Elite 3E
3 3 (1.05%) Dynamics CRM
3 3 (1.05%) thinkFolio
4 2 (0.70%) Payment Gateway
4 2 (0.70%) SAP BPC
5 1 (0.35%) Markit EDM
Cloud Services
1 80 (27.87%) Office 365
2 15 (5.23%) Azure
3 13 (4.53%) AWS
4 6 (2.09%) Mimecast
4 6 (2.09%) Power Platform
5 5 (1.74%) WhatsApp
6 3 (1.05%) Azure Active Directory
7 2 (0.70%) CloudBees
7 2 (0.70%) GitHub
7 2 (0.70%) Microsoft Flow
8 1 (0.35%) OneDrive
8 1 (0.35%) Slack
8 1 (0.35%) Yammer
Communications & Networking
1 22 (7.67%) TCP/IP
2 19 (6.62%) LAN
3 18 (6.27%) VoIP
4 16 (5.57%) WAN
5 15 (5.23%) Wireless
6 14 (4.88%) VPN
7 11 (3.83%) DHCP
7 11 (3.83%) DNS
7 11 (3.83%) Remote Desktop
8 8 (2.79%) Skype
9 6 (2.09%) Firewall
9 6 (2.09%) WebEx
10 4 (1.39%) Internet
10 4 (1.39%) SWIFTNet
11 3 (1.05%) Intranet
12 2 (0.70%) FTP
12 2 (0.70%) IPv4
12 2 (0.70%) SAN
12 2 (0.70%) Unified Communications
12 2 (0.70%) Wi-Fi
Database & Business Intelligence
1 36 (12.54%) SQL Server
2 32 (11.15%) DB2
2 32 (11.15%) SQL Server Analysis Services
2 32 (11.15%) SQL Server Integration Services
3 8 (2.79%) Relational Database
4 5 (1.74%) MySQL
5 4 (1.39%) Data Warehouse
5 4 (1.39%) Power BI
6 2 (0.70%) BusinessObjects
6 2 (0.70%) Oracle Database
6 2 (0.70%) QlikView
6 2 (0.70%) RDBMS
7 1 (0.35%) Azure SQL Data Warehouse
7 1 (0.35%) Azure SQL Database
7 1 (0.35%) Crystal Reports
7 1 (0.35%) Enterprise Data Warehouse
7 1 (0.35%) MongoDB
7 1 (0.35%) NoSQL
7 1 (0.35%) Pentaho
7 1 (0.35%) PowerCenter
Development Applications
1 21 (7.32%) JIRA
2 4 (1.39%) Git (software)
2 4 (1.39%) WinDbg
3 3 (1.05%) Eclipse
3 3 (1.05%) IntelliJ
4 2 (0.70%) Jenkins
4 2 (0.70%) Sonatype Nexus
4 2 (0.70%) SQL Server Management Studio (SSMS)
4 2 (0.70%) TeamCity
General
1 84 (29.27%) Finance
2 22 (7.67%) Banking
3 20 (6.97%) Front Office
4 18 (6.27%) Law
5 9 (3.14%) Financial Institution
6 8 (2.79%) Legal
7 6 (2.09%) French Language
7 6 (2.09%) Investment Banking
8 5 (1.74%) Marketing
9 4 (1.39%) Advertising
9 4 (1.39%) Public Sector
10 3 (1.05%) Telecoms
11 2 (0.70%) Back Office
11 2 (0.70%) Retail
12 1 (0.35%) Billing
12 1 (0.35%) Housing Association
Libraries, Frameworks & Software Standards
1 45 (15.68%) .NET
2 39 (13.59%) XML
3 12 (4.18%) Web Services
4 9 (3.14%) Elastic Stack
4 9 (3.14%) Regular Expression
5 5 (1.74%) FIX Protocol
6 4 (1.39%) jQuery
7 3 (1.05%) HTML
7 3 (1.05%) Java EE
7 3 (1.05%) Swing
8 2 (0.70%) Ajax
8 2 (0.70%) COM
8 2 (0.70%) cXML
8 2 (0.70%) D3.js
8 2 (0.70%) HTML5
8 2 (0.70%) Node.js
8 2 (0.70%) XBRL
9 1 (0.35%) CSS
9 1 (0.35%) J2EE
Miscellaneous
1 50 (17.42%) Analytical Skills
2 32 (11.15%) AS400
2 32 (11.15%) iSeries
2 32 (11.15%) Reinsurance
3 26 (9.06%) Management Information System
4 19 (6.62%) Equities
5 16 (5.57%) Fixed Income
5 16 (5.57%) SWIFT
6 14 (4.88%) Self-Motivation
7 13 (4.53%) Blackberry
8 11 (3.83%) Derivative
9 10 (3.48%) iPhone
10 8 (2.79%) Fat Client
10 8 (2.79%) Thin Client
11 6 (2.09%) Handset
12 5 (1.74%) Smartphone
12 5 (1.74%) Video Conferencing
13 4 (1.39%) Data Structures
13 4 (1.39%) iPad
13 4 (1.39%) User Experience
Operating Systems
1 145 (50.52%) Windows
2 62 (21.60%) Windows Server
3 60 (20.91%) Windows 10
4 57 (19.86%) Windows 7
5 38 (13.24%) Linux
6 37 (12.89%) Android
7 29 (10.10%) Unix
8 20 (6.97%) Apple iOS
8 20 (6.97%) Windows Server 2008
9 13 (4.53%) Windows Server 2012
10 12 (4.18%) Windows Server 2016
11 10 (3.48%) Mac OS X
12 5 (1.74%) Windows Vista
13 4 (1.39%) CentOS
14 3 (1.05%) Mac OS
15 2 (0.70%) Windows 8
15 2 (0.70%) Windows Server 2003
16 1 (0.35%) Red Hat Enterprise Linux
Processes & Methodologies
1 89 (31.01%) ITIL
2 53 (18.47%) Service Management
3 52 (18.12%) Migration
4 45 (15.68%) Computer Science
5 44 (15.33%) Investment Management
6 36 (12.54%) Disaster Recovery
7 33 (11.50%) User Acceptance Testing
8 32 (11.15%) Data Security
8 32 (11.15%) Tech Ops
9 20 (6.97%) Problem-Solving
10 19 (6.62%) Asset Management
11 18 (6.27%) Business Analysis
12 17 (5.92%) Agile Software Development
12 17 (5.92%) Fintech
13 16 (5.57%) ITIL V3
13 16 (5.57%) Mobile Device Management
14 15 (5.23%) CRM
15 14 (4.88%) ITSM
15 14 (4.88%) Ticket Management
16 13 (4.53%) Root Cause Analysis
Programming Languages
1 116 (40.42%) SQL
2 32 (11.15%) RPG
3 26 (9.06%) PowerShell
4 21 (7.32%) Java
5 10 (3.48%) Python
6 9 (3.14%) C#
7 7 (2.44%) Bash Shell
7 7 (2.44%) VBA
8 4 (1.39%) JavaScript
8 4 (1.39%) PHP
8 4 (1.39%) VBScript
9 2 (0.70%) Korn
9 2 (0.70%) Perl
9 2 (0.70%) PL/SQL
9 2 (0.70%) T-SQL
10 1 (0.35%) Shell Script
Qualifications
1 62 (21.60%) Degree
2 36 (12.54%) Computer Science Degree
3 27 (9.41%) Microsoft Certification
4 22 (7.67%) MCSA
5 6 (2.09%) MCP
6 3 (1.05%) MCITP
6 3 (1.05%) MCSE
7 2 (0.70%) ACCA
7 2 (0.70%) CIMA
7 2 (0.70%) Cisco Certification
7 2 (0.70%) SC Cleared
7 2 (0.70%) Security Cleared
8 1 (0.35%) A+ Certification
8 1 (0.35%) CCNA
8 1 (0.35%) ITIL Foundation Certificate
8 1 (0.35%) Master's Degree
8 1 (0.35%) Network+ Certification
Quality Assurance & Compliance
1 25 (8.71%) SLA
2 1 (0.35%) PCI DSS
2 1 (0.35%) QA
2 1 (0.35%) Solvency II
System Software
1 98 (34.15%) Active Directory
2 16 (5.57%) VMware Infrastructure
3 10 (3.48%) Hyper-V
4 2 (0.70%) VMware ESXi
5 1 (0.35%) Terminal Services
5 1 (0.35%) Virtual Machines
Systems Management
1 27 (9.41%) SCCM
2 9 (3.14%) Nagios
3 4 (1.39%) Jamf Pro
3 4 (1.39%) Perfmon
4 2 (0.70%) Control-M
4 2 (0.70%) WSUS
5 1 (0.35%) AirWatch
5 1 (0.35%) Cisco CUCM
5 1 (0.35%) Nexpose
5 1 (0.35%) Norton AntiVirus
5 1 (0.35%) Single Sign-On
5 1 (0.35%) Symantec Endpoint Protection
Vendors
1 112 (39.02%) Microsoft
2 43 (14.98%) ServiceNow
3 30 (10.45%) Oracle
4 23 (8.01%) Citrix
5 21 (7.32%) VMware
6 14 (4.88%) ShoreTel
7 13 (4.53%) Bloomberg
8 12 (4.18%) Reuters
9 11 (3.83%) Apple
10 9 (3.14%) Sybase
11 6 (2.09%) Charles River
12 5 (1.74%) Red Hat
13 4 (1.39%) Cisco
13 4 (1.39%) Fidessa
13 4 (1.39%) IBM
13 4 (1.39%) iManage
13 4 (1.39%) Pega
13 4 (1.39%) SimCorp
13 4 (1.39%) Symantec
14 3 (1.05%) Tableau