Period
to 18 October 2021

The median annual salary for a Support Analyst was £45,000 in advertised job vacancies in the City of London during the 6 months to 18 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Central London > City of London
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 145 130 98
Rank change year-on-year -15 -32 +30
Permanent jobs requiring a Support Analyst 106 63 331
As % of all permanent jobs advertised in the City of London 1.78% 1.76% 3.30%
As % of the Job Titles category 1.91% 1.89% 3.45%
Number of salaries quoted 95 56 287
10th Percentile £29,550 £31,250 £23,650
25th Percentile £33,125 £32,500 £28,375
Median annual salary (50th Percentile) £45,000 £35,000 £37,500
Median % change year-on-year +28.57% -6.67% -11.76%
75th Percentile £62,500 £47,500 £52,500
90th Percentile £67,500 £66,250 £70,000
Central London median annual salary £45,000 £35,000 £35,000
% change year-on-year +28.57% - -12.50%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 5,559 3,336 9,585
% of permanent IT jobs with a recognized job title 93.54% 93.18% 95.49%
Number of salaries quoted 4,935 2,925 8,475
10th Percentile £42,500 £42,500 £36,250
25th Percentile £53,750 £52,500 £48,750
Median annual salary (50th Percentile) £70,000 £70,000 £65,000
Median % change year-on-year - +7.69% +4.00%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £105,000 £100,000 £95,000
Central London median annual salary £70,000 £67,500 £65,000
% change year-on-year +3.70% +3.85% +4.00%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Support Analyst in the City of London over the 6 months to 18 October 2021.

Salary histogram for Support Analyst in the City of London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 18 October 2021, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Support Analyst in the job title.

1 47 (44.34%) Windows
2 38 (35.85%) SQL
3 36 (33.96%) Social Skills
4 35 (33.02%) Finance
5 33 (31.13%) Microsoft
6 27 (25.47%) Active Directory
6 27 (25.47%) Microsoft 365
7 20 (18.87%) Microsoft Office
8 19 (17.92%) ITIL
9 16 (15.09%) Law
9 16 (15.09%) XML
9 16 (15.09%) Azure
9 16 (15.09%) Problem-Solving
9 16 (15.09%) Analytical Skills
10 15 (14.15%) Windows 10
10 15 (14.15%) Legal
11 14 (13.21%) SQL Server
11 14 (13.21%) Windows Server
12 13 (12.26%) Java
12 13 (12.26%) Linux
13 12 (11.32%) VPN
14 11 (10.38%) DHCP
14 11 (10.38%) OOP
14 11 (10.38%) Unix
14 11 (10.38%) Fintech
14 11 (10.38%) Kubernetes
15 10 (9.43%) Degree
15 10 (9.43%) Data Warehouse
15 10 (9.43%) T-SQL
15 10 (9.43%) DNS

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.72%) MS Exchange
2 2 (1.89%) Confluence
2 2 (1.89%) SharePoint
3 1 (0.94%) BizTalk Server
3 1 (0.94%) Exchange Server 2013
3 1 (0.94%) IIS
3 1 (0.94%) SharePoint 2013
3 1 (0.94%) Skype for Business
Applications
1 20 (18.87%) Microsoft Office
2 2 (1.89%) Microsoft Excel
3 1 (0.94%) Adobe Creative Suite
3 1 (0.94%) Microsoft PowerPoint
Business Applications
1 3 (2.83%) Relativity
2 2 (1.89%) Dynamics CRM
2 2 (1.89%) SAP BPC
2 2 (1.89%) SAP CO
2 2 (1.89%) SAP FI
2 2 (1.89%) SAP FI/CO
2 2 (1.89%) SAP S/4HANA
3 1 (0.94%) Bloomberg TOMS
3 1 (0.94%) Remedy ITSM
3 1 (0.94%) Salerio
3 1 (0.94%) SimCorp Dimension
Cloud Services
1 27 (25.47%) Microsoft 365
2 16 (15.09%) Azure
3 5 (4.72%) Azure Active Directory
4 4 (3.77%) AWS
4 4 (3.77%) SaaS
5 2 (1.89%) Amazon EC2
5 2 (1.89%) Amazon S3
5 2 (1.89%) AWS Lambda
5 2 (1.89%) AWS Step Functions
5 2 (1.89%) Route 53
5 2 (1.89%) Serverless
6 1 (0.94%) Power Platform
Communications & Networking
1 12 (11.32%) VPN
2 11 (10.38%) DHCP
3 10 (9.43%) DNS
4 5 (4.72%) TCP/IP
5 4 (3.77%) Firewall
6 3 (2.83%) Extranet
6 3 (2.83%) SMTP
6 3 (2.83%) WebEx
6 3 (2.83%) Wireless
7 2 (1.89%) Intranet
7 2 (1.89%) Remote Desktop
7 2 (1.89%) WAN
8 1 (0.94%) 4G
8 1 (0.94%) LAN
8 1 (0.94%) Skype
8 1 (0.94%) VoIP
Database & Business Intelligence
1 14 (13.21%) SQL Server
2 10 (9.43%) Data Warehouse
3 9 (8.49%) SQL Server Reporting Services
4 7 (6.60%) SQL Server Integration Services
5 3 (2.83%) SQL Server 2017
5 3 (2.83%) SSDT
6 2 (1.89%) NoSQL
6 2 (1.89%) Oracle Database
6 2 (1.89%) PostgreSQL
6 2 (1.89%) SAP BW
7 1 (0.94%) Crystal Reports
7 1 (0.94%) MS Access
7 1 (0.94%) Power BI
7 1 (0.94%) RDBMS
7 1 (0.94%) Relational Database
7 1 (0.94%) SQL Server 2019
7 1 (0.94%) SQL Server Analysis Services
7 1 (0.94%) Tableau
Development Applications
1 6 (5.66%) JIRA
2 4 (3.77%) Visual Studio
3 3 (2.83%) Team Foundation Server
3 3 (2.83%) Visual Studio Team System
4 1 (0.94%) SQL Server Management Studio (SSMS)
General
1 36 (33.96%) Social Skills
2 35 (33.02%) Finance
3 16 (15.09%) Analytical Skills
3 16 (15.09%) Law
4 15 (14.15%) Legal
5 10 (9.43%) Front Office
6 7 (6.60%) Back Office
7 6 (5.66%) Banking
8 3 (2.83%) Advertising
8 3 (2.83%) Financial Institution
9 2 (1.89%) Investment Banking
9 2 (1.89%) Public Sector
10 1 (0.94%) Games
10 1 (0.94%) Inclusion and Diversity
10 1 (0.94%) Organisational Skills
10 1 (0.94%) Telecoms
Libraries, Frameworks & Software Standards
1 16 (15.09%) XML
2 7 (6.60%) FIX Protocol
3 3 (2.83%) .NET
3 3 (2.83%) Kafka
3 3 (2.83%) XSLT
4 2 (1.89%) Web Services
5 1 (0.94%) ASP.NET
5 1 (0.94%) Elastic Stack
5 1 (0.94%) Regular Expression
Miscellaneous
1 8 (7.55%) Management Information System
2 7 (6.60%) Hedge funds
3 6 (5.66%) Foreign Exchange (FX)
3 6 (5.66%) SWIFT
4 5 (4.72%) Equities
5 4 (3.77%) Blackberry
5 4 (3.77%) Derivative
5 4 (3.77%) Video Conferencing
6 3 (2.83%) Fixed Income
6 3 (2.83%) User Experience
7 2 (1.89%) Data Centre
7 2 (1.89%) Fat Client
7 2 (1.89%) Handset
7 2 (1.89%) iPhone
7 2 (1.89%) Thin Client
8 1 (0.94%) CMDB
8 1 (0.94%) Eurex
8 1 (0.94%) Replication
8 1 (0.94%) Smartphone
8 1 (0.94%) Social Network
Operating Systems
1 47 (44.34%) Windows
2 15 (14.15%) Windows 10
3 14 (13.21%) Windows Server
4 13 (12.26%) Linux
5 11 (10.38%) Unix
6 5 (4.72%) Windows 7
7 4 (3.77%) Windows Server 2012
8 3 (2.83%) Android
8 3 (2.83%) Mac OS X
9 2 (1.89%) Apple iOS
9 2 (1.89%) Red Hat Enterprise Linux
9 2 (1.89%) Windows Server 2016
10 1 (0.94%) CentOS
10 1 (0.94%) Windows 8
10 1 (0.94%) Windows Server 2008
10 1 (0.94%) Windows XP
Processes & Methodologies
1 19 (17.92%) ITIL
2 16 (15.09%) Problem-Solving
3 11 (10.38%) Fintech
3 11 (10.38%) OOP
4 9 (8.49%) Service Delivery
5 8 (7.55%) Change Management
6 7 (6.60%) Computer Science
6 7 (6.60%) Investment Management
7 6 (5.66%) Asset Management
7 6 (5.66%) ITSM
7 6 (5.66%) Migration
8 5 (4.72%) Break/Fix
8 5 (4.72%) Data Analysis
9 4 (3.77%) Disaster Recovery
9 4 (3.77%) IT Asset Management
9 4 (3.77%) Mobile Device Management
9 4 (3.77%) Order Management
9 4 (3.77%) Requirements Gathering
9 4 (3.77%) Service Management
10 3 (2.83%) Stakeholder Management
Programming Languages
1 38 (35.85%) SQL
2 13 (12.26%) Java
3 10 (9.43%) T-SQL
4 5 (4.72%) PowerShell
5 4 (3.77%) Python
6 3 (2.83%) C#
6 3 (2.83%) XPath
7 1 (0.94%) Bash Shell
7 1 (0.94%) VB.NET
7 1 (0.94%) VBA
7 1 (0.94%) VBScript
Qualifications
1 10 (9.43%) Degree
2 6 (5.66%) Computer Science Degree
3 4 (3.77%) Microsoft Certification
4 2 (1.89%) CHECK Team Member
4 2 (1.89%) ITIL Certification
4 2 (1.89%) MCDST
5 1 (0.94%) MCSA
5 1 (0.94%) SC Cleared
5 1 (0.94%) Security Cleared
Quality Assurance & Compliance
1 8 (7.55%) SLA
2 3 (2.83%) QA
3 2 (1.89%) GDPR
3 2 (1.89%) ISO/IEC 27001
4 1 (0.94%) GRC
System Software
1 27 (25.47%) Active Directory
2 8 (7.55%) VMware Infrastructure
3 4 (3.77%) VMware ESXi
3 4 (3.77%) vSphere
3 4 (3.77%) XenApp
4 1 (0.94%) Hyper-V
4 1 (0.94%) Virtual Desktop
4 1 (0.94%) XenDesktop
Systems Management
1 11 (10.38%) Kubernetes
2 6 (5.66%) SCCM
3 2 (1.89%) Ansible
3 2 (1.89%) McAfee ePO
3 2 (1.89%) NetBackup
3 2 (1.89%) Norton AntiVirus
3 2 (1.89%) Symantec Enterprise Vault
3 2 (1.89%) vCenter Server
3 2 (1.89%) WSUS
4 1 (0.94%) Control-M
4 1 (0.94%) Microsoft Clustering
4 1 (0.94%) MOM
4 1 (0.94%) Nagios
4 1 (0.94%) SCOM
4 1 (0.94%) vMotion
Vendors
1 33 (31.13%) Microsoft
2 10 (9.43%) Citrix
3 8 (7.55%) Bloomberg
3 8 (7.55%) ServiceNow
3 8 (7.55%) VMware
4 6 (5.66%) Oracle
4 6 (5.66%) Polycom
5 5 (4.72%) Cisco
5 5 (4.72%) HP
6 4 (3.77%) IBM
6 4 (3.77%) iManage
6 4 (3.77%) Intapp
6 4 (3.77%) Tradeweb
7 3 (2.83%) Adobe
7 3 (2.83%) Apple
7 3 (2.83%) EMC
7 3 (2.83%) MarketAxess
7 3 (2.83%) Mitel
7 3 (2.83%) Reuters
8 2 (1.89%) Sophos