Period
to 14 August 2020

The median annual salary for a Support Analyst was £42,500 in advertised job vacancies in the City of London during the 6 months to 14 August 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Central London > City of London
6 months to
14 Aug 2020
Same period 2019 Same period 2018
Rank 114 93 112
Rank change year-on-year -21 +19 -31
Permanent jobs requiring a Support Analyst 120 341 314
As % of all permanent jobs advertised in the City of London 2.48% 3.36% 2.87%
As % of the Job Titles category 2.64% 3.52% 2.99%
Number of salaries quoted 106 289 291
Median annual salary £42,500 £36,000 £40,000
Median salary % change year-on-year +18.06% -10.00% -
10th Percentile £29,596 £23,700 £25,750
90th Percentile £75,000 £70,000 £63,750
Central London median annual salary £40,000 £35,000 £37,500
% change year-on-year +14.29% -6.67% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 4,540 9,684 10,500
% of permanent IT jobs with a recognized job title 94.00% 95.54% 96.00%
Number of salaries quoted 3,942 8,615 9,344
Median annual salary £67,500 £65,000 £62,500
Median salary % change year-on-year +3.85% +4.00% +4.17%
10th Percentile £41,250 £36,250 £35,000
90th Percentile £97,500 £95,000 £92,500
Central London median annual salary £67,500 £65,000 £60,000
% change year-on-year +3.85% +8.33% +4.35%

Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Support Analyst in the City of London

Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Support Analyst in the City of London.

Salary trend for Support Analyst in the City of London

Support Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing Support Analyst in the City of London over the 6 months to 14 August 2020.

Salary histogram for Support Analyst in the City of London

Support Analyst
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the City of London region over the 6 months to 14 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Moorgate -6 1 - -
Support Analyst
Central London

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 14 August 2020, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Support Analyst in the job title.

1 71 (59.17%) Windows
2 61 (50.83%) Finance
3 53 (44.17%) Microsoft
4 44 (36.67%) Active Directory
4 44 (36.67%) Windows 10
5 38 (31.67%) SQL
5 38 (31.67%) Microsoft Office
6 32 (26.67%) Office 365
7 31 (25.83%) Degree
8 28 (23.33%) Migration
9 27 (22.50%) Management Information System
10 25 (20.83%) Service Management
10 25 (20.83%) ITIL
10 25 (20.83%) Windows Server
11 23 (19.17%) Linux
11 23 (19.17%) Microsoft Certification
12 21 (17.50%) .NET
13 20 (16.67%) Analytical Skills
14 19 (15.83%) ServiceNow
15 17 (14.17%) Unix
16 16 (13.33%) SQL Server Integration Services
16 16 (13.33%) Computer Science
17 15 (12.50%) SCCM
17 15 (12.50%) Windows 7
18 14 (11.67%) Disaster Recovery
19 13 (10.83%) Data Security
19 13 (10.83%) AS400
19 13 (10.83%) XML
19 13 (10.83%) DB2
19 13 (10.83%) RPG

Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.67%) MS Exchange
2 4 (3.33%) SharePoint
3 3 (2.50%) Exchange Server 2010
4 2 (1.67%) Skype for Business
5 1 (0.83%) IIS
5 1 (0.83%) MQSeries
Applications
1 38 (31.67%) Microsoft Office
2 4 (3.33%) Microsoft Excel
3 2 (1.67%) Microsoft PowerPoint
4 1 (0.83%) MS Visio
Business Applications
1 5 (4.17%) Salerio
2 4 (3.33%) SAP BPC
3 2 (1.67%) SAP CO
3 2 (1.67%) SAP FI
3 2 (1.67%) SAP FI/CO
3 2 (1.67%) SAP MM
3 2 (1.67%) SAP SD
4 1 (0.83%) Elite 3E
Cloud Services
1 32 (26.67%) Office 365
2 9 (7.50%) AWS
3 5 (4.17%) Azure
4 4 (3.33%) Azure Active Directory
4 4 (3.33%) Mimecast
5 2 (1.67%) Power Platform
5 2 (1.67%) SaaS
5 2 (1.67%) Salesforce Sales Cloud
5 2 (1.67%) WhatsApp
6 1 (0.83%) IaaS
6 1 (0.83%) PaaS
Communications & Networking
1 11 (9.17%) TCP/IP
2 7 (5.83%) VoIP
3 4 (3.33%) SWIFTNet
4 3 (2.50%) LAN
4 3 (2.50%) SAN
4 3 (2.50%) WAN
5 2 (1.67%) Firewall
5 2 (1.67%) Internet
5 2 (1.67%) Skype
5 2 (1.67%) SSH
5 2 (1.67%) WebEx
6 1 (0.83%) 3G
6 1 (0.83%) 4G
6 1 (0.83%) HTTP
6 1 (0.83%) Intrusion Detection
6 1 (0.83%) Multicast
6 1 (0.83%) Remote Desktop
6 1 (0.83%) VPN
6 1 (0.83%) Wi-Fi
Database & Business Intelligence
1 16 (13.33%) SQL Server Integration Services
2 13 (10.83%) DB2
2 13 (10.83%) SQL Server Analysis Services
3 9 (7.50%) SQL Server
4 4 (3.33%) Data Warehouse
5 3 (2.50%) SQL Server Reporting Services
6 2 (1.67%) BusinessObjects
6 2 (1.67%) Power BI
6 2 (1.67%) QlikView
6 2 (1.67%) RDBMS
6 2 (1.67%) Relational Database
6 2 (1.67%) SAP BW
7 1 (0.83%) Oracle Database
Development Applications
1 5 (4.17%) JIRA
2 1 (0.83%) SQL Server Management Studio (SSMS)
General
1 61 (50.83%) Finance
2 11 (9.17%) Banking
3 7 (5.83%) Law
4 6 (5.00%) Back Office
5 5 (4.17%) Front Office
6 4 (3.33%) Financial Institution
6 4 (3.33%) Investment Banking
6 4 (3.33%) Legal
7 2 (1.67%) Mandarin Language
7 2 (1.67%) Telecoms
8 1 (0.83%) Billing
8 1 (0.83%) International Banking
Libraries, Frameworks & Software Standards
1 21 (17.50%) .NET
2 13 (10.83%) XML
3 9 (7.50%) Web Services
4 5 (4.17%) Elastic Stack
4 5 (4.17%) Regular Expression
5 2 (1.67%) D3.js
5 2 (1.67%) FIX Protocol
6 1 (0.83%) ASP.NET
6 1 (0.83%) CSS
6 1 (0.83%) HTML
6 1 (0.83%) J2EE
6 1 (0.83%) jQuery
Miscellaneous
1 27 (22.50%) Management Information System
2 20 (16.67%) Analytical Skills
3 13 (10.83%) AS400
3 13 (10.83%) iSeries
3 13 (10.83%) Reinsurance
4 10 (8.33%) SWIFT
5 6 (5.00%) Self-Motivation
6 5 (4.17%) Derivative
6 5 (4.17%) Equities
6 5 (4.17%) User Experience
7 3 (2.50%) Fixed Income
7 3 (2.50%) Foreign Exchange (FX)
7 3 (2.50%) iPhone
8 2 (1.67%) iPad
8 2 (1.67%) Smartphone
8 2 (1.67%) Wiki
9 1 (0.83%) Client/Server
9 1 (0.83%) Enterprise Software
9 1 (0.83%) Public Cloud
9 1 (0.83%) Video Conferencing
Operating Systems
1 71 (59.17%) Windows
2 44 (36.67%) Windows 10
3 25 (20.83%) Windows Server
4 23 (19.17%) Linux
5 17 (14.17%) Unix
6 15 (12.50%) Windows 7
7 11 (9.17%) Windows Server 2008
8 7 (5.83%) Windows Server 2016
9 6 (5.00%) Windows Server 2012
10 4 (3.33%) Android
11 2 (1.67%) Mac OS X
12 1 (0.83%) Apple iOS
12 1 (0.83%) Red Hat Enterprise Linux
12 1 (0.83%) Windows Server 2003
12 1 (0.83%) Windows Server 2019
Processes & Methodologies
1 28 (23.33%) Migration
2 25 (20.83%) ITIL
2 25 (20.83%) Service Management
3 16 (13.33%) Computer Science
4 14 (11.67%) Disaster Recovery
5 13 (10.83%) Business Analysis
5 13 (10.83%) Data Security
5 13 (10.83%) Tech Ops
5 13 (10.83%) User Acceptance Testing
6 11 (9.17%) Agile Software Development
7 10 (8.33%) DevOps
7 10 (8.33%) Project Management
8 9 (7.50%) Agile Project Management
8 9 (7.50%) Project Delivery
9 8 (6.67%) Investment Management
9 8 (6.67%) Time Management
10 7 (5.83%) Information Security
10 7 (5.83%) Problem-Solving
11 6 (5.00%) Continuous Improvement Process
11 6 (5.00%) Mobile Device Management
Programming Languages
1 38 (31.67%) SQL
2 13 (10.83%) PowerShell
2 13 (10.83%) RPG
3 7 (5.83%) Java
4 5 (4.17%) Python
5 4 (3.33%) Bash Shell
5 4 (3.33%) Korn
6 3 (2.50%) C#
6 3 (2.50%) Shell Script
7 2 (1.67%) Perl
8 1 (0.83%) JavaScript
8 1 (0.83%) T-SQL
8 1 (0.83%) VBA
Qualifications
1 31 (25.83%) Degree
2 23 (19.17%) Microsoft Certification
3 13 (10.83%) Computer Science Degree
4 6 (5.00%) MCP
4 6 (5.00%) MCSA
5 4 (3.33%) ITIL Foundation Certificate
6 2 (1.67%) ACCA
6 2 (1.67%) CIMA
7 1 (0.83%) Cisco Certification
7 1 (0.83%) Master's Degree
7 1 (0.83%) MCITP
7 1 (0.83%) MCSE
Quality Assurance & Compliance
1 2 (1.67%) QA
1 2 (1.67%) SLA
System Software
1 44 (36.67%) Active Directory
2 4 (3.33%) VMware Infrastructure
3 3 (2.50%) VMware ESXi
4 1 (0.83%) VMware Workstation
Systems Management
1 15 (12.50%) SCCM
2 5 (4.17%) Nagios
3 3 (2.50%) WSUS
4 2 (1.67%) Microsoft Intune
5 1 (0.83%) Norton AntiVirus
5 1 (0.83%) Single Sign-On
Vendors
1 53 (44.17%) Microsoft
2 19 (15.83%) ServiceNow
3 10 (8.33%) Citrix
4 8 (6.67%) Oracle
5 6 (5.00%) Bloomberg
5 6 (5.00%) Reuters
6 5 (4.17%) VMware
7 4 (3.33%) IBM
7 4 (3.33%) iManage
7 4 (3.33%) SAP
8 3 (2.50%) Apple
9 2 (1.67%) Cisco
9 2 (1.67%) Cognos
9 2 (1.67%) Intapp
9 2 (1.67%) Salesforce.com
9 2 (1.67%) Sybase
9 2 (1.67%) Tableau
10 1 (0.83%) Aderant
10 1 (0.83%) Meraki
10 1 (0.83%) SolarWinds