Period
to 7 August 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 7 August 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Design
UK > England
6 months to
7 Aug 2020
Same period 2019 Same period 2018
Rank 175 214 263
Rank change year-on-year +39 +49 -38
Contract jobs citing Service Design 473 1,072 983
As % of all contract jobs advertised in England 1.51% 1.29% 1.05%
As % of the Processes & Methodologies category 1.75% 1.48% 1.21%
Number of daily rates quoted 317 755 673
Median daily rate £454 £500 £500
Median daily rate % change year-on-year -9.20% - +9.95%
10th Percentile £321 £400 £363
90th Percentile £600 £638 £638
UK median daily rate £475 £500 £485
% change year-on-year -5.00% +3.09% +7.78%
Number of hourly rates quoted 13 11 9
Median hourly rate £50.00 £40.00 £24.92
Median hourly rate % change year-on-year +25.00% +60.55% -23.34%
10th Percentile £35.00 £14.60 £19.16
90th Percentile £61.40 £60.00 £44.25
UK median hourly rate £49.08 £37.50 £24.92
% change year-on-year +30.87% +50.51% -23.34%

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 26,987 72,448 81,554
As % of all contract IT jobs advertised in England 86.38% 87.19% 86.96%
Number of daily rates quoted 17,159 48,212 54,251
Median daily rate £488 £475 £463
Median daily rate % change year-on-year +2.63% +2.70% +2.78%
10th Percentile £300 £300 £300
90th Percentile £675 £650 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% -
Number of hourly rates quoted 942 1,999 2,205
Median hourly rate £35.00 £24.92 £21.50
Median hourly rate % change year-on-year +40.48% +15.88% -6.52%
10th Percentile £12.75 £11.85 £11.18
90th Percentile £53.75 £53.75 £50.00
Median hourly rate £35.00 £24.00 £21.25
% change year-on-year +45.83% +12.94% -11.88%

Service Design
Job Vacancy Trend in England

Job postings citing Service Design as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Design in England

Service Design
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Design in England.

Daily rate trend for Service Design in England

Service Design
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Design in England over the 6 months to 7 August 2020.

Daily rate histogram for Service Design in England

Service Design
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Design in England.

Hourly rate trend for Service Design in England

Service Design
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Design in England over the 6 months to 7 August 2020.

Hourly rate histogram for Service Design in England

Service Design
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the England region over the 6 months to 7 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -33 147 £475 -5.00% 11
North of England +56 122 £450 -5.26% 3
South East +108 85 £450 -5.76% 6
Yorkshire +61 67 £450 -10.00% 1
Midlands +81 51 £446 -10.90% 2
West Midlands +55 45 £441 -11.80% 1
East of England +66 37 £500 -2.44% 3
North West +36 32 £482 +1.47%
South West +57 27 £475 -6.86% 6
North East +16 23 £433 -6.49% 2
East Midlands +58 6 £450 -10.00% 1
Service Design
UK

For the 6 months to 7 August 2020, IT contractor jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Design.

1 198 (41.86%) Agile Software Development
2 114 (24.10%) ITIL
3 112 (23.68%) Security Cleared
4 110 (23.26%) User Experience
5 90 (19.03%) Degree
6 89 (18.82%) Public Sector
7 84 (17.76%) Service Management
8 76 (16.07%) Prototyping
9 73 (15.43%) SC Cleared
10 69 (14.59%) HTML
11 65 (13.74%) User-Centered Design (UCD)
12 58 (12.26%) CSS
13 56 (11.84%) Finance
14 48 (10.15%) Service Delivery
15 44 (9.30%) Azure
16 42 (8.88%) Stakeholder Management
16 42 (8.88%) JavaScript
16 42 (8.88%) Systems Thinking
16 42 (8.88%) Decision-Making
17 39 (8.25%) Microsoft
18 38 (8.03%) Problem-Solving
19 37 (7.82%) Scrum
20 36 (7.61%) User Stories
20 36 (7.61%) DevOps
21 35 (7.40%) Software Engineering
22 34 (7.19%) Workflow
23 33 (6.98%) ITIL V3
23 33 (6.98%) Ergonomics
23 33 (6.98%) Human Factors
24 31 (6.55%) Telecoms

Service Design
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (3.17%) Confluence
2 6 (1.27%) ArcGIS
2 6 (1.27%) CMS
3 5 (1.06%) SharePoint
4 4 (0.85%) Skype for Business
4 4 (0.85%) WordPress
5 2 (0.42%) Elasticsearch
5 2 (0.42%) Exchange Server 2013
6 1 (0.21%) Apache Spark
6 1 (0.21%) Drupal
6 1 (0.21%) OpenStack
Applications
1 13 (2.75%) Sketch
2 11 (2.33%) InVision
3 9 (1.90%) Microsoft Office
4 7 (1.48%) Adobe Creative Suite
5 5 (1.06%) Microsoft Excel
5 5 (1.06%) MS Visio
5 5 (1.06%) Photoshop
6 2 (0.42%) Adobe Illustrator
7 1 (0.21%) Adobe After Effects
7 1 (0.21%) Adobe XD
7 1 (0.21%) Microsoft Project
7 1 (0.21%) OmniGraffle
7 1 (0.21%) Zeplin
Business Applications
1 5 (1.06%) Sparx Enterprise Architect
2 4 (0.85%) Dynamics CRM
3 2 (0.42%) Remedy ITSM
4 1 (0.21%) SAP S/4HANA
Cloud Services
1 44 (9.30%) Azure
2 28 (5.92%) AWS
3 15 (3.17%) Office 365
3 15 (3.17%) PaaS
4 13 (2.75%) IaaS
5 10 (2.11%) Power Platform
6 9 (1.90%) Logic Apps
7 8 (1.69%) Azure Active Directory
8 7 (1.48%) GCP
9 6 (1.27%) Serverless
10 5 (1.06%) AWS CloudFormation
10 5 (1.06%) Azure Data Factory
10 5 (1.06%) Cloud Computing
10 5 (1.06%) GitHub
11 4 (0.85%) Dynamics 365
11 4 (0.85%) PowerApps
11 4 (0.85%) SaaS
12 3 (0.63%) Adobe Creative Cloud
13 2 (0.42%) Azure Functions
13 2 (0.42%) OpenShift
Communications & Networking
1 17 (3.59%) Firewall
2 14 (2.96%) WAN
3 11 (2.33%) DNS
4 10 (2.11%) VLAN
4 10 (2.11%) VPN
5 8 (1.69%) DHCP
5 8 (1.69%) Internet
5 8 (1.69%) Skype
6 7 (1.48%) LAN
7 6 (1.27%) BGP
7 6 (1.27%) Cisco Nexus
7 6 (1.27%) OSPF
7 6 (1.27%) VoIP
8 4 (0.85%) 5G
8 4 (0.85%) Cisco ISE
8 4 (0.85%) DWDM
8 4 (0.85%) Ethernet
8 4 (0.85%) MPLS
8 4 (0.85%) Radio Access Network
8 4 (0.85%) Wi-Fi
Database & Business Intelligence
1 15 (3.17%) SQL Server
2 8 (1.69%) GIS
3 7 (1.48%) Big Data
3 7 (1.48%) Power BI
4 3 (0.63%) Amazon RDS
4 3 (0.63%) MongoDB
4 3 (0.63%) MySQL
4 3 (0.63%) Oracle Database
4 3 (0.63%) PostgreSQL
5 2 (0.42%) Cosmos DB
5 2 (0.42%) Data Lake
5 2 (0.42%) Data Warehouse
5 2 (0.42%) Microsoft Analysis Services
5 2 (0.42%) SQL Server 2014
5 2 (0.42%) SQL Server 2017
5 2 (0.42%) SQL Server Analysis Services
6 1 (0.21%) Amazon DynamoDB
6 1 (0.21%) Cloud Spanner
6 1 (0.21%) DataStage
6 1 (0.21%) Geospatial Data
Development Applications
1 20 (4.23%) JIRA
2 9 (1.90%) Jenkins
3 6 (1.27%) Selenium
4 5 (1.06%) Artifactory
4 5 (1.06%) GitLab
4 5 (1.06%) SonarQube
5 4 (0.85%) Git (software)
6 3 (0.63%) Checkstyle
7 2 (0.42%) Axure RP
7 2 (0.42%) Balsamiq
7 2 (0.42%) Visual Studio Team System
8 1 (0.21%) Gradle
8 1 (0.21%) IntelliJ
8 1 (0.21%) Maven
General
1 89 (18.82%) Public Sector
2 56 (11.84%) Finance
3 31 (6.55%) Telecoms
4 15 (3.17%) Retail
5 14 (2.96%) Local Government
6 13 (2.75%) Marketing
7 9 (1.90%) Publishing
8 8 (1.69%) Manufacturing
9 5 (1.06%) Banking
9 5 (1.06%) Digital Economy
9 5 (1.06%) Electronics
9 5 (1.06%) Police
10 4 (0.85%) Law
11 3 (0.63%) Military
12 2 (0.42%) Front Office
12 2 (0.42%) Legal
13 1 (0.21%) Automotive
13 1 (0.21%) Back Office
13 1 (0.21%) Corporate Banking
13 1 (0.21%) Retail Banking
Job Titles
1 159 (33.62%) Designer
2 70 (14.80%) Architect
3 59 (12.47%) User Researcher
4 31 (6.55%) Analyst
5 30 (6.34%) Business Analyst
6 28 (5.92%) Service Manager
7 27 (5.71%) Senior Designer
7 27 (5.71%) Service Architect
7 27 (5.71%) UX Designer
8 17 (3.59%) Interaction Designer
9 16 (3.38%) Solutions Architect
10 14 (2.96%) Consultant
10 14 (2.96%) Digital Designer
10 14 (2.96%) Transition Manager
11 13 (2.75%) Service Design Architect
11 13 (2.75%) Service Transition Manager
12 12 (2.54%) Content Designer
13 9 (1.90%) DevOps Engineer
13 9 (1.90%) Digital User Researcher
13 9 (1.90%) ITIL Service Architect
Libraries, Frameworks & Software Standards
1 69 (14.59%) HTML
2 58 (12.26%) CSS
3 11 (2.33%) Web Services
4 5 (1.06%) Django
4 5 (1.06%) JSON
4 5 (1.06%) XML
5 4 (0.85%) .NET
5 4 (0.85%) RESTful
5 4 (0.85%) Spring
5 4 (0.85%) Spring Boot
6 3 (0.63%) AngularJS
6 3 (0.63%) J2SE
6 3 (0.63%) Java EE
6 3 (0.63%) LDAP
6 3 (0.63%) Node.js
6 3 (0.63%) React
7 2 (0.42%) Kafka
7 2 (0.42%) Pandas
7 2 (0.42%) REST
7 2 (0.42%) Sass
Miscellaneous
1 110 (23.26%) User Experience
2 25 (5.29%) Analytical Skills
2 25 (5.29%) Self-Motivation
3 14 (2.96%) Management Information System
4 10 (2.11%) Hybrid Cloud
5 8 (1.69%) Augmented Reality
5 8 (1.69%) Blog
5 8 (1.69%) Data Centre
6 7 (1.48%) Mobile App
7 5 (1.06%) Graphic Design
7 5 (1.06%) Replication
8 4 (0.85%) Analytical Mindset
8 4 (0.85%) CCTV
8 4 (0.85%) NHS
9 3 (0.63%) Social Media
10 2 (0.42%) Fixed Income
10 2 (0.42%) Greenfield Project
10 2 (0.42%) PKI
10 2 (0.42%) Private Cloud
10 2 (0.42%) Public Cloud
Operating Systems
1 28 (5.92%) Windows
2 16 (3.38%) Linux
3 15 (3.17%) Windows Server
4 12 (2.54%) Windows Server 2012
4 12 (2.54%) Windows Server 2016
5 9 (1.90%) Windows 10
5 9 (1.90%) Windows Server 2008
5 9 (1.90%) Windows Server 2019
6 8 (1.69%) Unix
7 5 (1.06%) Windows 7
8 3 (0.63%) Red Hat Enterprise Linux
9 2 (0.42%) Windows XP
10 1 (0.21%) Amazon Linux
10 1 (0.21%) Android
10 1 (0.21%) CentOS
10 1 (0.21%) Mac OS
10 1 (0.21%) MVS
Processes & Methodologies
1 198 (41.86%) Agile Software Development
2 114 (24.10%) ITIL
3 84 (17.76%) Service Management
4 76 (16.07%) Prototyping
5 65 (13.74%) User-Centered Design (UCD)
6 48 (10.15%) Service Delivery
7 42 (8.88%) Decision-Making
7 42 (8.88%) Stakeholder Management
7 42 (8.88%) Systems Thinking
8 38 (8.03%) Problem-Solving
9 37 (7.82%) Scrum
10 36 (7.61%) DevOps
10 36 (7.61%) User Stories
11 35 (7.40%) Software Engineering
12 34 (7.19%) Workflow
13 33 (6.98%) Ergonomics
13 33 (6.98%) Human Factors
13 33 (6.98%) ITIL V3
14 31 (6.55%) Mentoring
14 31 (6.55%) Requirements Gathering
Programming Languages
1 42 (8.88%) JavaScript
2 15 (3.17%) PowerShell
3 11 (2.33%) C
4 9 (1.90%) Java
4 9 (1.90%) SQL
5 8 (1.69%) Python
6 5 (1.06%) C#
6 5 (1.06%) Java 8
6 5 (1.06%) VB
7 2 (0.42%) Bash Shell
7 2 (0.42%) TypeScript
8 1 (0.21%) Perl
8 1 (0.21%) PHP
8 1 (0.21%) PL/SQL
Qualifications
1 112 (23.68%) Security Cleared
2 90 (19.03%) Degree
3 73 (15.43%) SC Cleared
4 29 (6.13%) DV Cleared
5 16 (3.38%) Cisco Certification
6 14 (2.96%) ITIL Certification
7 11 (2.33%) BPSS Clearance
8 9 (1.90%) Microsoft Certification
9 8 (1.69%) DBS Check
10 6 (1.27%) Master's Degree
10 6 (1.27%) NVQ Level 4
10 6 (1.27%) Postgraduate
11 4 (0.85%) AWS Certification
12 3 (0.63%) CCIE
12 3 (0.63%) CCNA
12 3 (0.63%) CCNP
12 3 (0.63%) OCP
12 3 (0.63%) Oracle Certification
13 2 (0.42%) CCDP
13 2 (0.42%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (2.33%) SLA
2 7 (1.48%) QA
3 5 (1.06%) COBIT
3 5 (1.06%) ISO/IEC 20000
3 5 (1.06%) ISO/IEC 27001
4 4 (0.85%) GDPR
5 3 (0.63%) Actionable Recommendations
5 3 (0.63%) PMO
6 2 (0.42%) NIST
7 1 (0.21%) Data Quality
7 1 (0.21%) Disclosure Scotland
7 1 (0.21%) Government Security Classifications
7 1 (0.21%) GxP
7 1 (0.21%) NIST 800
7 1 (0.21%) Sarbanes-Oxley
System Software
1 20 (4.23%) Active Directory
2 14 (2.96%) VMware Infrastructure
3 10 (2.11%) Hyper-V
4 4 (0.85%) Docker
4 4 (0.85%) VMware NSX
4 4 (0.85%) vSphere
5 3 (0.63%) Microsoft App-V
6 1 (0.21%) NDS
6 1 (0.21%) NetIQ eDirectory
6 1 (0.21%) Virtual Desktop
6 1 (0.21%) Virtual Machines
6 1 (0.21%) Virtual Servers
Systems Management
1 13 (2.75%) Ansible
2 11 (2.33%) Terraform
3 5 (1.06%) Consul
3 5 (1.06%) Kubernetes
3 5 (1.06%) Opscode Chef
3 5 (1.06%) SCCM
4 3 (0.63%) HP SIM
4 3 (0.63%) Microsoft Intune
4 3 (0.63%) SCOM
5 1 (0.21%) Istio
5 1 (0.21%) Kibana
5 1 (0.21%) Knative
5 1 (0.21%) logstash
5 1 (0.21%) Nessus
5 1 (0.21%) Puppet
5 1 (0.21%) Tivoli
5 1 (0.21%) Tivoli Storage Manager
Vendors
1 39 (8.25%) Microsoft
2 30 (6.34%) Cisco
3 17 (3.59%) ServiceNow
4 16 (3.38%) Splunk
4 16 (3.38%) VMware
5 15 (3.17%) Adobe
6 11 (2.33%) SAP
7 10 (2.11%) Oracle
7 10 (2.11%) Palo Alto
8 9 (1.90%) Google
9 8 (1.69%) Citrix
9 8 (1.69%) ForeScout
9 8 (1.69%) HP
10 6 (1.27%) Juniper
10 6 (1.27%) Sparx
11 5 (1.06%) CheckPoint
11 5 (1.06%) ESRI
11 5 (1.06%) Lumension
11 5 (1.06%) Sophos
12 4 (0.85%) IBM