Period
to 22 May 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 22 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Design
UK > England
6 months to
22 May 2018
Same period 2017 Same period 2016
Rank 246 205 284
Rank change year-on-year -41 +79 +64
Contract jobs citing Service Design 1,019 1,123 874
As % of all contract IT jobs advertised in England 1.11% 1.35% 0.90%
As % of the Processes & Methodologies category 1.29% 1.59% 1.07%
Number of daily rates quoted 676 747 563
England median daily rate £485 £458 £450
Median daily rate % change year-on-year +6.01% +1.67% +5.88%
10th Percentile £357 £350 £319
90th Percentile £638 £600 £625
UK median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 10 2 3
England median hourly rate £29.96 £27.70 £32.50
Median hourly rate % change year-on-year +8.15% -14.77% -30.85%
10th Percentile £19.16 £23.69 £10.25
90th Percentile £46.58 £32.67 £52.75
UK median hourly rate £39.25 £27.70 £32.50
% change year-on-year +41.70% -14.77% -30.85%

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79,041 70,667 81,704
As % of all contract IT jobs advertised in England 85.87% 84.78% 84.11%
Number of daily rates quoted 52,457 46,633 54,405
England median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +4.42%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £613
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 2,083 1,889 2,106
England median hourly rate £22.00 £25.00 £23.00
Median hourly rate % change year-on-year -12.00% +8.70% +8.75%
10th Percentile £11.18 £11.49 £11.63
90th Percentile £50.00 £51.25 £50.13
UK median hourly rate £21.78 £25.00 £25.00
% change year-on-year -12.88% - +19.05%

Service Design
Job Vacancy Trend in England

Job postings citing Service Design as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Design in England

Service Design
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Design in England.

Contractor daily rate trend for Service Design in England

Service Design
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Design in England over the 6 months to 22 May 2018.

Contractor daily rate histogram for Service Design in England

Service Design
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Design in England.

Contractor hourly rate trend for Service Design in England

Service Design
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Design in England over the 6 months to 22 May 2018.

Contractor hourly rate histogram for Service Design in England

Service Design
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the England region over the 6 months to 22 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -68 402 £525 +10.53% 48
South East -32 242 £475 +3.26% 27
North of England -9 196 £475 +11.76% 21
Midlands -3 109 £475 +5.56% 15
West Midlands -2 94 £475 +5.56% 12
Yorkshire -33 83 £450 +3.75% 8
North West +19 79 £525 +23.53% 6
North East -10 37 £525 +31.25% 7
East of England -23 36 £489 +12.03% 9
South West +5 35 £444 -7.79% 9
East Midlands -11 15 £400 -23.08% 3
Service Design
UK

For the 6 months to 22 May 2018, IT contractor jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Design.

1 490 (48.09%) Agile Software Development
2 331 (32.48%) ITIL
3 237 (23.26%) Service Management
4 205 (20.12%) User Experience
5 188 (18.45%) Finance
6 154 (15.11%) Stakeholder Management
7 152 (14.92%) Service Delivery
8 131 (12.86%) Security Cleared
9 127 (12.46%) Problem-Solving
10 125 (12.27%) Degree
11 116 (11.38%) Scrum
12 107 (10.50%) Decision-Making
13 102 (10.01%) Project Management
14 98 (9.62%) ITSM
15 96 (9.42%) Amazon AWS
16 95 (9.32%) Analytical Skills
17 94 (9.22%) SC Cleared
18 89 (8.73%) ITIL V3
19 87 (8.54%) Continuous Improvement
20 85 (8.34%) Change Management
21 79 (7.75%) Actionable Insight
22 74 (7.26%) Analytics
23 68 (6.67%) Microsoft Azure
23 68 (6.67%) User Stories
24 65 (6.38%) Acceptance Criteria
25 64 (6.28%) Migration
26 62 (6.08%) Business Analysis
26 62 (6.08%) Usability Testing
27 61 (5.99%) HTML
27 61 (5.99%) Microsoft

Service Design
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (2.06%) Confluence
2 8 (0.79%) Oracle SOA Suite
2 8 (0.79%) Tomcat
3 6 (0.59%) Apache
3 6 (0.59%) MS Exchange
3 6 (0.59%) SAS
4 5 (0.49%) Apache Spark
4 5 (0.49%) OpenStack
5 4 (0.39%) Apache Solr
6 3 (0.29%) CMS
6 3 (0.29%) Elasticsearch
6 3 (0.29%) nginx
6 3 (0.29%) Oracle Service Bus
6 3 (0.29%) SharePoint
6 3 (0.29%) WebSphere
7 2 (0.20%) BizTalk Server
7 2 (0.20%) Marvel
7 2 (0.20%) SharePoint 2010
8 1 (0.098%) Exchange Server 2010
8 1 (0.098%) Skype for Business
Applications
1 24 (2.36%) Microsoft Office
2 21 (2.06%) MS Visio
3 16 (1.57%) Microsoft Excel
4 14 (1.37%) Microsoft PowerPoint
5 8 (0.79%) Adobe Creative Suite
5 8 (0.79%) InVision
6 6 (0.59%) OmniGraffle
7 5 (0.49%) Adobe Illustrator
7 5 (0.49%) Microsoft Project
7 5 (0.49%) Photoshop
8 1 (0.098%) Fireworks
8 1 (0.098%) UXPin
Business Applications
1 13 (1.28%) Remedy ITSM
2 4 (0.39%) Dynamics CRM
3 2 (0.20%) Payment Gateway
4 1 (0.098%) Dynamics NAV
4 1 (0.098%) Eloqua
4 1 (0.098%) Magento
4 1 (0.098%) Salesforce.com CRM
4 1 (0.098%) Temenos T24
4 1 (0.098%) Workday HCM
Cloud Services
1 96 (9.42%) Amazon AWS
2 68 (6.67%) Microsoft Azure
3 32 (3.14%) SaaS
4 29 (2.85%) Office 365
5 11 (1.08%) Slack
6 10 (0.98%) Cloud Computing
7 9 (0.88%) PaaS
8 8 (0.79%) Virtual Private Cloud
9 7 (0.69%) AWS Lambda
10 6 (0.59%) Bluemix
10 6 (0.59%) Dynamics 365
10 6 (0.59%) IBM Cloud
11 5 (0.49%) Amazon EC2
11 5 (0.49%) GitHub
12 4 (0.39%) Amazon ELB
12 4 (0.39%) IaaS
12 4 (0.39%) Route 53
12 4 (0.39%) Serverless
13 3 (0.29%) Amazon CloudWatch
13 3 (0.29%) Azure Active Directory
Communications & Networking
1 28 (2.75%) Firewall
2 24 (2.36%) HTTP
3 23 (2.26%) DNS
4 20 (1.96%) TCP/IP
5 15 (1.47%) Internet
6 14 (1.37%) WAN
7 10 (0.98%) SMS
7 10 (0.98%) VPN
8 9 (0.88%) Unified Communications
9 8 (0.79%) BGP
9 8 (0.79%) LAN
9 8 (0.79%) MPLS
10 7 (0.69%) DOCSIS
10 7 (0.69%) SSL
11 6 (0.59%) DHCP
11 6 (0.59%) Intrusion Detection
11 6 (0.59%) Network Security
12 5 (0.49%) HSPA
12 5 (0.49%) LTE
12 5 (0.49%) Radio Access Network
Database & Business Intelligence
1 21 (2.06%) Data Warehouse
2 19 (1.86%) SQL Server
3 18 (1.77%) Big Data
4 14 (1.37%) Relational Database
5 13 (1.28%) MongoDB
6 10 (0.98%) Data Lake
6 10 (0.98%) MySQL
7 9 (0.88%) Hadoop
7 9 (0.88%) NoSQL
7 9 (0.88%) PostgreSQL
7 9 (0.88%) Redis
8 7 (0.69%) HBase
9 6 (0.59%) Apache Hive
9 6 (0.59%) BusinessObjects
9 6 (0.59%) Enterprise Data Warehouse
9 6 (0.59%) Pentaho
9 6 (0.59%) Power BI
9 6 (0.59%) RDBMS
10 5 (0.49%) Amazon RDS
10 5 (0.49%) Oracle Database
Development Applications
1 42 (4.12%) JIRA
2 28 (2.75%) Git (software)
3 19 (1.86%) Jenkins
4 17 (1.67%) JUnit
5 11 (1.08%) Maven
6 8 (0.79%) Subversion
7 7 (0.69%) Mocha
7 7 (0.69%) Mockito
8 6 (0.59%) ERwin
9 5 (0.49%) Artifactory
10 4 (0.39%) Axure RP
10 4 (0.39%) Sonatype Nexus
10 4 (0.39%) TestNG
11 2 (0.20%) Balsamiq Mockups
11 2 (0.20%) Bitbucket
11 2 (0.20%) Chocolatey
11 2 (0.20%) Cucumber
11 2 (0.20%) Team Foundation Server
11 2 (0.20%) Visual Studio
12 1 (0.098%) NUnit
General
1 188 (18.45%) Finance
2 47 (4.61%) Telecoms
3 44 (4.32%) Banking
4 37 (3.63%) Retail
5 25 (2.45%) Law
6 23 (2.26%) Legal
6 23 (2.26%) Marketing
7 11 (1.08%) Manufacturing
8 7 (0.69%) Automotive
8 7 (0.69%) Games
9 6 (0.59%) Advertising
9 6 (0.59%) Billing
9 6 (0.59%) Publishing
10 4 (0.39%) Electronics
10 4 (0.39%) Front Office
11 3 (0.29%) Financial Institution
11 3 (0.29%) Investment Banking
11 3 (0.29%) Multimedia
11 3 (0.29%) Pharmaceutical
12 2 (0.20%) Military
Job Titles
1 183 (17.96%) Architect
2 157 (15.41%) Designer
3 111 (10.89%) User Researcher
4 105 (10.30%) Service Manager
5 83 (8.15%) Analyst
6 60 (5.89%) Transition Manager
7 59 (5.79%) Service Architect
7 59 (5.79%) UX Designer
8 57 (5.59%) Service Transition Manager
9 54 (5.30%) Developer
10 46 (4.51%) Solutions Architect
11 42 (4.12%) Business Analyst
11 42 (4.12%) Delivery Manager
12 38 (3.73%) Product Manager
13 34 (3.34%) Consultant
14 31 (3.04%) Service Analyst
15 30 (2.94%) Digital Designer
16 27 (2.65%) Project Manager
17 22 (2.16%) Senior Manager
18 21 (2.06%) IT Manager
Libraries, Frameworks & Software Standards
1 61 (5.99%) HTML
2 54 (5.30%) REST
3 48 (4.71%) CSS
4 39 (3.83%) Web Services
5 27 (2.65%) RESTful
6 26 (2.55%) Middleware
7 25 (2.45%) .NET
8 20 (1.96%) Node.js
9 18 (1.77%) SOAP
10 17 (1.67%) JSON
10 17 (1.67%) XML
11 14 (1.37%) Spring
12 13 (1.28%) AngularJS
13 11 (1.08%) Dropwizard
13 11 (1.08%) JDBC
14 10 (0.98%) CSS3
14 10 (0.98%) HTML5
14 10 (0.98%) JMS
14 10 (0.98%) Spring MVC
15 8 (0.79%) Velocity
Miscellaneous
1 205 (20.12%) User Experience
2 95 (9.32%) Analytical Skills
3 37 (3.63%) Self-Motivation
4 34 (3.34%) Data Centre
4 34 (3.34%) Management Information System
5 31 (3.04%) Public Cloud
6 27 (2.65%) Mobile App
7 20 (1.96%) Blog
8 18 (1.77%) CMDB
8 18 (1.77%) Enterprise Software
9 17 (1.67%) Computer Science
10 14 (1.37%) NHS
11 11 (1.08%) Private Cloud
12 9 (0.88%) Data Structures
12 9 (0.88%) Virtual Team
13 8 (0.79%) Fintech
13 8 (0.79%) Video Conferencing
14 7 (0.69%) Greenfield Project
15 6 (0.59%) Smart Meter
15 6 (0.59%) Social Media
Operating Systems
1 50 (4.91%) Linux
2 46 (4.51%) Windows
3 20 (1.96%) Unix
4 15 (1.47%) Windows 10
5 9 (0.88%) Windows Server
6 6 (0.59%) Windows Server 2012
7 4 (0.39%) Windows 7
8 3 (0.29%) Android
8 3 (0.29%) Red Hat Enterprise Linux
9 2 (0.20%) Mac OS
9 2 (0.20%) Mesosphere
10 1 (0.098%) Apple iOS
10 1 (0.098%) Data ONTAP
10 1 (0.098%) Windows Server 2003
10 1 (0.098%) Windows Server 2008
Processes & Methodologies
1 490 (48.09%) Agile Software Development
2 331 (32.48%) ITIL
3 237 (23.26%) Service Management
4 154 (15.11%) Stakeholder Management
5 152 (14.92%) Service Delivery
6 127 (12.46%) Problem-Solving
7 116 (11.38%) Scrum
8 107 (10.50%) Decision-Making
9 102 (10.01%) Project Management
10 98 (9.62%) ITSM
11 89 (8.73%) ITIL V3
12 87 (8.54%) Continuous Improvement
13 85 (8.34%) Change Management
14 79 (7.75%) Actionable Insight
15 74 (7.26%) Analytics
16 68 (6.67%) User Stories
17 65 (6.38%) Acceptance Criteria
18 64 (6.28%) Migration
19 62 (6.08%) Business Analysis
19 62 (6.08%) Usability Testing
Programming Languages
1 51 (5.00%) Java
2 37 (3.63%) SQL
3 31 (3.04%) JavaScript
4 22 (2.16%) Python
5 14 (1.37%) C#
5 14 (1.37%) Ruby
6 12 (1.18%) PowerShell
7 11 (1.08%) C
8 9 (0.88%) PHP
8 9 (0.88%) Scala
9 8 (0.79%) Perl
10 7 (0.69%) Java 8
10 7 (0.69%) Shell Script
11 5 (0.49%) Go
11 5 (0.49%) TypeScript
12 4 (0.39%) XPath
13 2 (0.20%) Bash Shell
13 2 (0.20%) Kotlin
13 2 (0.20%) PL/SQL
13 2 (0.20%) R
Qualifications
1 131 (12.86%) Security Cleared
2 125 (12.27%) Degree
3 94 (9.22%) SC Cleared
4 43 (4.22%) ITIL Certification
5 24 (2.36%) DV Cleared
6 18 (1.77%) BPSS Clearance
7 15 (1.47%) ITIL Foundation Certificate
8 8 (0.79%) Cisco Certification
8 8 (0.79%) Computer Science Degree
9 7 (0.69%) AWS Certification
10 6 (0.59%) MCSE
10 6 (0.59%) Microsoft Certification
11 5 (0.49%) APMG
11 5 (0.49%) CCNA
11 5 (0.49%) Numerate Degree
12 4 (0.39%) CISSP
12 4 (0.39%) DBS Check
12 4 (0.39%) PMI Certification
12 4 (0.39%) PMP
13 3 (0.29%) CCNP
Quality Assurance & Compliance
1 39 (3.83%) QA
2 21 (2.06%) SLA
3 11 (1.08%) ISO/IEC 20000
4 10 (0.98%) PMO
5 9 (0.88%) COBIT
6 8 (0.79%) Data Quality
6 8 (0.79%) ISO/IEC 27001
7 7 (0.69%) Disclosure Scotland
8 6 (0.59%) ISO 9001
9 4 (0.39%) GDPR
10 3 (0.29%) PCI DSS
10 3 (0.29%) PMBOK
11 2 (0.20%) GMP
11 2 (0.20%) ISO 22301
12 1 (0.098%) COSO
12 1 (0.098%) Def Stans
12 1 (0.098%) GxP
12 1 (0.098%) PSD2
12 1 (0.098%) Sarbanes-Oxley
System Software
1 27 (2.65%) Active Directory
2 15 (1.47%) Docker
3 7 (0.69%) Virtual Machines
4 4 (0.39%) Apache ZooKeeper
5 3 (0.29%) Hyper-V
5 3 (0.29%) Terminal Services
5 3 (0.29%) VMware Infrastructure
6 2 (0.20%) DFS Replication
6 2 (0.20%) XenApp
7 1 (0.098%) Firmware
7 1 (0.098%) KVM
7 1 (0.098%) Varnish
7 1 (0.098%) Virtual Desktop
7 1 (0.098%) Xen
Systems Management
1 24 (2.36%) Puppet
2 19 (1.86%) Terraform
3 17 (1.67%) Ansible
4 9 (0.88%) Opscode Chef
5 8 (0.79%) SCOM
6 5 (0.49%) Host Intrusion Detection System
7 4 (0.39%) Nagios
7 4 (0.39%) Netcool
7 4 (0.39%) SCCM
7 4 (0.39%) Tivoli Storage Manager
8 3 (0.29%) Kubernetes
8 3 (0.29%) Single Sign-On
9 2 (0.20%) Cisco CUCM
9 2 (0.20%) Docker Swarm
9 2 (0.20%) Mesos
9 2 (0.20%) SolarWinds Orion
9 2 (0.20%) Systems Management Server (SMS)
9 2 (0.20%) WSUS
10 1 (0.098%) Cisco IPCC
10 1 (0.098%) EMC NetWorker
Vendors
1 61 (5.99%) Microsoft
2 38 (3.73%) ServiceNow
3 28 (2.75%) Oracle
4 22 (2.16%) Cisco
5 21 (2.06%) Google
6 17 (1.67%) CA
7 16 (1.57%) Remedy
8 15 (1.47%) Citrix
9 14 (1.37%) Adobe
10 10 (0.98%) New Relic
10 10 (0.98%) PagerDuty
11 9 (0.88%) CheckPoint
11 9 (0.88%) HP
12 8 (0.79%) Cadence
12 8 (0.79%) SAP
12 8 (0.79%) Tableau
13 7 (0.69%) IBM
14 6 (0.59%) Informatica
14 6 (0.59%) SolarWinds
15 5 (0.49%) VMware