Period
to 17 July 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 17 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Design
UK > England
6 months to
17 Jul 2019
Same period 2018 Same period 2017
Rank 198 255 217
Rank change year-on-year +57 -38 +50
Contract jobs citing Service Design 1,179 1,011 1,073
As % of all contract IT jobs advertised in England 1.39% 1.07% 1.23%
As % of the Processes & Methodologies category 1.60% 1.23% 1.43%
Number of daily rates quoted 779 685 710
England median daily rate £500 £500 £450
Median daily rate % change year-on-year - +11.11% -
10th Percentile £387 £358 £350
90th Percentile £650 £638 £588
UK median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% -
Number of hourly rates quoted 16 10 2
England median hourly rate £22.25 £29.96 £27.70
Median hourly rate % change year-on-year -25.73% +8.15% +42.05%
10th Percentile £14.60 £19.16 £23.69
90th Percentile £55.00 £46.58 £32.67
UK median hourly rate £24.00 £29.96 £27.70
% change year-on-year -19.89% +8.15% +42.05%

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 73,856 82,072 75,119
As % of all contract IT jobs advertised in England 87.30% 86.80% 85.86%
Number of daily rates quoted 49,194 54,567 49,463
England median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £306 £300 £279
90th Percentile £650 £638 £625
UK median daily rate £475 £450 £440
% change year-on-year +5.56% +2.27% +3.53%
Number of hourly rates quoted 2,011 2,260 1,959
England median hourly rate £25.00 £22.00 £25.00
Median hourly rate % change year-on-year +13.64% -12.00% +5.26%
10th Percentile £12.00 £11.25 £11.39
90th Percentile £53.00 £50.25 £51.50
UK median hourly rate £24.68 £21.50 £25.00
% change year-on-year +14.78% -14.00% +2.88%

Service Design
Job Vacancy Trend in England

Job postings citing Service Design as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Design in England

Service Design
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Design in England.

Contractor daily rate trend for Service Design in England

Service Design
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing Service Design in England over the 6 months to 17 July 2019.

Contractor daily rate histogram for Service Design in England

Service Design
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Design in England.

Contractor hourly rate trend for Service Design in England

Service Design
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing Service Design in England over the 6 months to 17 July 2019.

Contractor hourly rate histogram for Service Design in England

Service Design
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the England region over the 6 months to 17 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +87 591 £500 -4.76% 51
North of England +59 226 £495 +4.21% 27
South East +9 170 £484 +1.84% 13
Yorkshire +36 98 £475 +5.56% 9
North West +35 91 £500 -4.76% 15
Midlands -23 75 £500 +5.26% 16
West Midlands -12 68 £500 +5.26% 14
South West +5 62 £475 - 10
East of England +13 51 £513 +2.50% 16
North East +40 39 £463 -11.90% 3
East Midlands +16 7 £538 +32.06% 2
Service Design
UK

For the 6 months to 17 July 2019, IT contractor jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for Service Design.

1 545 (46.23%) Agile Software Development
2 270 (22.90%) ITIL
3 239 (20.27%) User Experience
4 212 (17.98%) Service Management
5 185 (15.69%) Security Cleared
6 177 (15.01%) Finance
7 153 (12.98%) Service Delivery
8 131 (11.11%) SC Cleared
9 129 (10.94%) User-Centered Design (UCD)
10 124 (10.52%) Stakeholder Management
11 120 (10.18%) HTML
12 114 (9.67%) Prototyping
13 108 (9.16%) Usability Testing
14 107 (9.08%) User Stories
15 106 (8.99%) DevOps
16 101 (8.57%) Scrum
17 100 (8.48%) Degree
18 96 (8.14%) Microsoft Azure
18 96 (8.14%) Problem-Solving
19 90 (7.63%) Decision-Making
20 82 (6.96%) Migration
21 79 (6.70%) Microsoft
21 79 (6.70%) Collaborative Working
22 77 (6.53%) CSS
23 76 (6.45%) Project Management
24 75 (6.36%) Analytical Skills
25 74 (6.28%) Amazon AWS
25 74 (6.28%) ITSM
26 70 (5.94%) JavaScript
26 70 (5.94%) JIRA

Service Design
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 52 (4.41%) Confluence
2 22 (1.87%) Apache Spark
3 16 (1.36%) SharePoint
4 7 (0.59%) Oracle SOA Suite
5 5 (0.42%) Cloud Foundry
5 5 (0.42%) Skype for Business
6 4 (0.34%) CMS
7 3 (0.25%) Apache
7 3 (0.25%) BizTalk Server
7 3 (0.25%) Blackberry Enterprise Server
8 2 (0.17%) OpenStack
8 2 (0.17%) Sitecore CMS
8 2 (0.17%) Tomcat
9 1 (0.085%) Adobe Experience Manager
9 1 (0.085%) Documentum
9 1 (0.085%) Elasticsearch
9 1 (0.085%) EPiServer
9 1 (0.085%) MS Exchange
9 1 (0.085%) Mule
9 1 (0.085%) WordPress
Applications
1 39 (3.31%) Sketch
2 32 (2.71%) InVision
3 13 (1.10%) Adobe Creative Suite
3 13 (1.10%) Microsoft PowerPoint
4 12 (1.02%) Microsoft Excel
5 10 (0.85%) Zeplin
6 8 (0.68%) Microsoft Project
6 8 (0.68%) MS Visio
6 8 (0.68%) OmniGraffle
6 8 (0.68%) Photoshop
7 7 (0.59%) Microsoft Office
8 5 (0.42%) Figma
9 4 (0.34%) Adobe Illustrator
10 3 (0.25%) Marvel
11 1 (0.085%) Adobe After Effects
11 1 (0.085%) Chatbot
11 1 (0.085%) Spreadsheet
Business Applications
1 9 (0.76%) Dynamics CRM
1 9 (0.76%) Sparx Enterprise Architect
2 5 (0.42%) Oracle EBS
3 4 (0.34%) Remedy ITSM
4 2 (0.17%) BusinessWorks
4 2 (0.17%) Dynamics AX
4 2 (0.17%) Dynamics NAV
4 2 (0.17%) Oracle Retail
5 1 (0.085%) NetSuite
5 1 (0.085%) Oracle ERP
5 1 (0.085%) SAP ERP
Cloud Services
1 96 (8.14%) Microsoft Azure
2 74 (6.28%) Amazon AWS
3 53 (4.50%) SaaS
4 34 (2.88%) PaaS
5 25 (2.12%) Office 365
6 22 (1.87%) Power Platform
7 20 (1.70%) Azure Data Factory
8 19 (1.61%) IaaS
9 17 (1.44%) Azure Active Directory
10 13 (1.10%) Slack
11 11 (0.93%) Adobe Creative Cloud
11 11 (0.93%) AWS CloudFormation
11 11 (0.93%) Google Cloud Platform
12 9 (0.76%) Amazon EC2
13 8 (0.68%) Amazon S3
13 8 (0.68%) Dynamics 365
14 7 (0.59%) Serverless
14 7 (0.59%) Virtual Private Cloud
15 6 (0.51%) Amazon CloudWatch
15 6 (0.51%) Amazon Glacier
Communications & Networking
1 24 (2.04%) Firewall
2 13 (1.10%) LAN
2 13 (1.10%) WAN
3 11 (0.93%) Internet
4 10 (0.85%) Network Security
5 9 (0.76%) Wireless
6 6 (0.51%) 3GPP
7 5 (0.42%) Cisco Nexus
7 5 (0.42%) Radio Access Network
7 5 (0.42%) Skype
8 4 (0.34%) Cisco Wireless
8 4 (0.34%) DNS
8 4 (0.34%) HTTP
8 4 (0.34%) VPN
8 4 (0.34%) Wi-Fi
9 3 (0.25%) Unified Communications
10 2 (0.17%) Cisco ASA
10 2 (0.17%) MPLS
10 2 (0.17%) Software-Defined Networking
10 2 (0.17%) WebEx
Database & Business Intelligence
1 31 (2.63%) SQL Server
2 27 (2.29%) Big Data
3 22 (1.87%) Power BI
4 19 (1.61%) Hadoop
5 14 (1.19%) Data Warehouse
6 13 (1.10%) Data Lake
6 13 (1.10%) Microsoft Analysis Services
6 13 (1.10%) SQL Server 2014
6 13 (1.10%) SQL Server 2017
6 13 (1.10%) SQL Server Analysis Services
7 12 (1.02%) NoSQL
8 9 (0.76%) Amazon RDS
8 9 (0.76%) PostgreSQL
8 9 (0.76%) Relational Database
9 8 (0.68%) Apache Hive
10 7 (0.59%) Impala
10 7 (0.59%) MySQL
11 6 (0.51%) Redis
12 5 (0.42%) DB2
12 5 (0.42%) NewSQL
Development Applications
1 70 (5.94%) JIRA
2 33 (2.80%) Git (software)
3 23 (1.95%) Jenkins
4 15 (1.27%) Axure RP
4 15 (1.27%) Visual Studio Team System
5 10 (0.85%) IBM UrbanCode
5 10 (0.85%) RStudio
6 7 (0.59%) JUnit
6 7 (0.59%) Subversion
7 5 (0.42%) Sonatype Nexus
7 5 (0.42%) Visual Studio
8 4 (0.34%) Maven
9 3 (0.25%) Cucumber
10 2 (0.17%) Bitbucket
10 2 (0.17%) FitNesse
10 2 (0.17%) Jasmine
10 2 (0.17%) Karma Test Runner
10 2 (0.17%) Mockito
10 2 (0.17%) Selenium
10 2 (0.17%) Team Foundation Server
General
1 177 (15.01%) Finance
2 52 (4.41%) Retail
3 44 (3.73%) Banking
4 39 (3.31%) Telecoms
5 31 (2.63%) Legal
6 23 (1.95%) Marketing
7 13 (1.10%) Law
8 10 (0.85%) Pharmaceutical
9 9 (0.76%) Advertising
9 9 (0.76%) Military
10 7 (0.59%) Billing
11 5 (0.42%) Manufacturing
12 4 (0.34%) Investment Banking
12 4 (0.34%) Local Government
13 3 (0.25%) Electronics
13 3 (0.25%) Publishing
14 2 (0.17%) Financial Institution
15 1 (0.085%) Digital Economy
15 1 (0.085%) Front Office
15 1 (0.085%) Retail Banking
Job Titles
1 253 (21.46%) Designer
2 203 (17.22%) Architect
3 137 (11.62%) Service Manager
3 137 (11.62%) User Researcher
4 97 (8.23%) Analyst
5 84 (7.12%) Transition Manager
6 81 (6.87%) Service Transition Manager
7 78 (6.62%) Developer
8 68 (5.77%) Service Design Manager
8 68 (5.77%) UX Designer
9 54 (4.58%) Business Analyst
10 46 (3.90%) Solutions Architect
11 44 (3.73%) Service Architect
12 43 (3.65%) Digital Designer
13 37 (3.14%) Senior Designer
14 34 (2.88%) Delivery Manager
15 33 (2.80%) Technical Architect
16 32 (2.71%) Consultant
17 30 (2.54%) Digital User Researcher
18 29 (2.46%) Product Manager
Libraries, Frameworks & Software Standards
1 120 (10.18%) HTML
2 77 (6.53%) CSS
3 64 (5.43%) XML
4 59 (5.00%) Web Services
5 51 (4.33%) JSON
6 34 (2.88%) REST
7 27 (2.29%) SOAP
8 25 (2.12%) RESTful
9 24 (2.04%) .NET
10 16 (1.36%) Middleware
10 16 (1.36%) Node.js
11 15 (1.27%) Kafka
12 11 (0.93%) React
12 11 (0.93%) Spring
12 11 (0.93%) XML Messaging
13 10 (0.85%) HTML5
14 8 (0.68%) Django
15 7 (0.59%) Ajax
15 7 (0.59%) Oracle Fusion
16 6 (0.51%) CSS3
Miscellaneous
1 239 (20.27%) User Experience
2 75 (6.36%) Analytical Skills
3 44 (3.73%) Data Centre
4 34 (2.88%) Self-Motivation
5 30 (2.54%) Mobile App
6 29 (2.46%) Public Cloud
7 18 (1.53%) Management Information System
8 16 (1.36%) Private Cloud
9 13 (1.10%) Blog
10 12 (1.02%) Enterprise Software
10 12 (1.02%) Mainframe
11 10 (0.85%) Data Structures
11 10 (0.85%) N-Tier
12 8 (0.68%) PMI
13 7 (0.59%) Algorithms
13 7 (0.59%) Cloud Native
13 7 (0.59%) Data Protection Act
13 7 (0.59%) Fat Client
13 7 (0.59%) Hybrid Cloud
13 7 (0.59%) Thin Client
Operating Systems
1 45 (3.82%) Linux
2 42 (3.56%) Windows
3 34 (2.88%) Unix
4 10 (0.85%) Android
5 8 (0.68%) Windows 10
6 7 (0.59%) Apple iOS
7 4 (0.34%) Red Hat Enterprise Linux
7 4 (0.34%) Windows Server
8 3 (0.25%) Mac OS X
8 3 (0.25%) Windows Server 2008
9 1 (0.085%) Mac OS
9 1 (0.085%) Solaris
9 1 (0.085%) Windows 7
9 1 (0.085%) Windows Server 2012
Processes & Methodologies
1 545 (46.23%) Agile Software Development
2 270 (22.90%) ITIL
3 212 (17.98%) Service Management
4 153 (12.98%) Service Delivery
5 129 (10.94%) User-Centered Design (UCD)
6 124 (10.52%) Stakeholder Management
7 114 (9.67%) Prototyping
8 108 (9.16%) Usability Testing
9 107 (9.08%) User Stories
10 106 (8.99%) DevOps
11 101 (8.57%) Scrum
12 96 (8.14%) Problem-Solving
13 90 (7.63%) Decision-Making
14 82 (6.96%) Migration
15 79 (6.70%) Collaborative Working
16 76 (6.45%) Project Management
17 74 (6.28%) ITSM
18 70 (5.94%) Microservices
19 67 (5.68%) Acceptance Criteria
20 65 (5.51%) ITIL V3
Programming Languages
1 70 (5.94%) JavaScript
2 65 (5.51%) Java
3 40 (3.39%) Python
4 37 (3.14%) SQL
5 27 (2.29%) C#
6 25 (2.12%) PowerShell
7 18 (1.53%) Ruby
8 14 (1.19%) C
9 13 (1.10%) R
9 13 (1.10%) VB
10 9 (0.76%) Bash Shell
11 8 (0.68%) PHP
11 8 (0.68%) Scala
11 8 (0.68%) Shell Script
12 7 (0.59%) Go
12 7 (0.59%) Java 8
13 4 (0.34%) Korn
14 3 (0.25%) ES6
15 2 (0.17%) TypeScript
15 2 (0.17%) XPath
Qualifications
1 185 (15.69%) Security Cleared
2 131 (11.11%) SC Cleared
3 100 (8.48%) Degree
4 41 (3.48%) BPSS Clearance
5 36 (3.05%) DV Cleared
6 29 (2.46%) ITIL Certification
7 13 (1.10%) Microsoft Certification
8 11 (0.93%) PMI Certification
9 10 (0.85%) Cisco Certification
9 10 (0.85%) CISSP
9 10 (0.85%) MCSE
10 9 (0.76%) CCNP
11 7 (0.59%) ISEB
12 5 (0.42%) BC Cleared
12 5 (0.42%) CISA
12 5 (0.42%) CISM
12 5 (0.42%) DBS Check
12 5 (0.42%) MCSA
12 5 (0.42%) TOGAF Certification
13 4 (0.34%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 38 (3.22%) SLA
2 32 (2.71%) QA
3 17 (1.44%) Disclosure Scotland
4 12 (1.02%) Actionable Recommendations
5 10 (0.85%) PMO
6 8 (0.68%) GDPR
7 7 (0.59%) ISO/IEC 27001
8 5 (0.42%) Data Quality
8 5 (0.42%) HMG Security Policy Framework
8 5 (0.42%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 5 (0.42%) JSP 440
9 4 (0.34%) Government Security Classifications
9 4 (0.34%) ISO/IEC 27005
10 3 (0.25%) GxP
11 2 (0.17%) WCAG
12 1 (0.085%) Cyber Essentials
12 1 (0.085%) HL7
12 1 (0.085%) ISO 22301
12 1 (0.085%) ITGC
12 1 (0.085%) OASIS TOSCA
System Software
1 22 (1.87%) Active Directory
2 12 (1.02%) Docker
3 7 (0.59%) Virtual Desktop
3 7 (0.59%) VMware Infrastructure
4 5 (0.42%) Hyper-V
4 5 (0.42%) Postfix
5 2 (0.17%) VMware ESXi
5 2 (0.17%) vSphere
5 2 (0.17%) XenApp
6 1 (0.085%) HDFS
6 1 (0.085%) Virtual Machines
6 1 (0.085%) VMware NSX
6 1 (0.085%) XenDesktop
Systems Management
1 13 (1.10%) Kubernetes
2 12 (1.02%) Microsoft Intune
3 11 (0.93%) Opscode Chef
3 11 (0.93%) SCCM
4 10 (0.85%) Ansible
5 8 (0.68%) Single Sign-On
6 5 (0.42%) yum
7 4 (0.34%) Netcool
7 4 (0.34%) Terraform
8 3 (0.25%) Grafana
8 3 (0.25%) Kibana
8 3 (0.25%) Puppet
9 2 (0.17%) BMC Performance Manager
9 2 (0.17%) CSIRT
9 2 (0.17%) HP ALM
9 2 (0.17%) IBM Guardium
9 2 (0.17%) QRadar
9 2 (0.17%) vCenter Server
10 1 (0.085%) Stealthwatch
10 1 (0.085%) WSUS
Vendors
1 79 (6.70%) Microsoft
2 47 (3.99%) ServiceNow
3 42 (3.56%) Oracle
4 25 (2.12%) Adobe
5 22 (1.87%) Cisco
6 14 (1.19%) Tableau
6 14 (1.19%) VMware
7 11 (0.93%) Databricks
7 11 (0.93%) Sparx
8 9 (0.76%) CA
8 9 (0.76%) IBM
9 8 (0.68%) Google
9 8 (0.68%) SAP
10 7 (0.59%) BMC
10 7 (0.59%) Micro Focus
10 7 (0.59%) Red Hat
10 7 (0.59%) Remedy
10 7 (0.59%) Unilink
11 5 (0.42%) CheckPoint
11 5 (0.42%) Juniper