Period
to 13 November 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 13 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK > England
6 months to
13 Nov 2019
Same period 2018 Same period 2017
Rank 76 95 81
Rank change year-on-year +19 -14 -18
Contract jobs citing CRM 2,273 2,522 2,856
As % of all contract IT jobs advertised in England 2.95% 2.66% 3.04%
As % of the Processes & Methodologies category 3.41% 3.06% 3.52%
Number of daily rates quoted 1,518 1,644 1,920
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% -
10th Percentile £300 £305 £275
90th Percentile £638 £613 £575
UK median daily rate £470 £450 £425
% change year-on-year +4.44% +5.88% -
Number of hourly rates quoted 43 43 31
England median hourly rate £20.00 £21.00 £22.00
Median hourly rate % change year-on-year -4.76% -4.55% -15.38%
10th Percentile £13.79 £11.83 £10.50
90th Percentile £63.75 £82.85 £45.00
UK median hourly rate £19.75 £20.08 £22.00
% change year-on-year -1.62% -8.75% -6.38%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 66,594 82,431 81,127
As % of all contract IT jobs advertised in England 86.38% 86.93% 86.36%
Number of daily rates quoted 44,152 55,209 54,422
England median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £300 £300 £281
90th Percentile £650 £644 £638
UK median daily rate £475 £460 £450
% change year-on-year +3.26% +2.22% +5.88%
Number of hourly rates quoted 2,033 2,119 1,928
England median hourly rate £24.00 £22.00 £23.00
Median hourly rate % change year-on-year +9.09% -4.35% +2.22%
10th Percentile £11.85 £11.44 £11.25
90th Percentile £53.75 £50.80 £49.75
UK median hourly rate £23.50 £22.00 £23.00
% change year-on-year +6.82% -4.35% +2.22%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in England.

Contractor daily rate trend for CRM in England

CRM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing CRM in England over the 6 months to 13 November 2019.

Contractor daily rate histogram for CRM in England

CRM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in England.

Contractor hourly rate trend for CRM in England

CRM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing CRM in England over the 6 months to 13 November 2019.

Contractor hourly rate histogram for CRM in England

CRM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the England region over the 6 months to 13 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +26 1,061 £475 - 273
South East +13 444 £463 +5.71% 181
North of England -6 241 £430 +1.18% 143
South West +25 225 £468 +10.00% 80
Midlands +16 201 £450 - 112
North West -5 180 £450 - 81
West Midlands +12 158 £450 - 76
East of England -34 72 £465 +9.41% 64
Yorkshire +1 53 £400 - 48
East Midlands +24 34 £400 -5.60% 35
North East -1 8 £363 -2.03% 14
South Coast - 1 - -
CRM
UK

For the 6 months to 13 November 2019, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for CRM.

1 978 (43.03%) Dynamics CRM
2 776 (34.14%) Microsoft
3 633 (27.85%) Agile Software Development
4 537 (23.63%) Dynamics 365
5 482 (21.21%) Salesforce.com
6 418 (18.39%) Finance
7 409 (17.99%) Azure
8 378 (16.63%) SQL
9 333 (14.65%) C#
10 312 (13.73%) .NET
11 305 (13.42%) Marketing
12 289 (12.71%) JavaScript
13 249 (10.95%) SharePoint
14 248 (10.91%) SQL Server
15 240 (10.56%) Migration
16 239 (10.51%) Power Platform
17 237 (10.43%) ERP
18 225 (9.90%) Business Intelligence
19 224 (9.85%) Scrum
20 220 (9.68%) Power BI
21 218 (9.59%) Stakeholder Management
22 205 (9.02%) HTML
23 199 (8.75%) Java
24 193 (8.49%) DevOps
25 186 (8.18%) Project Management
26 167 (7.35%) Oracle
27 162 (7.13%) SAP
28 161 (7.08%) Security Cleared
29 158 (6.95%) Problem-Solving
30 151 (6.64%) Public Sector

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 249 (10.95%) SharePoint
2 63 (2.77%) CMS
3 54 (2.38%) Confluence
4 52 (2.29%) IIS
5 39 (1.72%) MS Exchange
6 36 (1.58%) Adobe Experience Manager
6 36 (1.58%) BizTalk Server
7 21 (0.92%) Skype for Business
8 19 (0.84%) SAP Portal
9 18 (0.79%) SharePoint 2013
10 17 (0.75%) SAS
11 16 (0.70%) Exchange Server 2010
12 13 (0.57%) NetWeaver
13 11 (0.48%) Sitecore CMS
14 9 (0.40%) Drupal
14 9 (0.40%) WebLogic
15 8 (0.35%) Oracle Workflow
15 8 (0.35%) SharePoint 2010
15 8 (0.35%) Umbraco
16 7 (0.31%) WebSphere
Applications
1 91 (4.00%) Microsoft Excel
2 87 (3.83%) Microsoft Office
3 22 (0.97%) Microsoft Project
4 21 (0.92%) MS Visio
5 16 (0.70%) Microsoft PowerPoint
6 10 (0.44%) Photoshop
7 8 (0.35%) Sketch
8 7 (0.31%) SPSS
9 6 (0.26%) Adobe After Effects
9 6 (0.26%) InDesign
10 5 (0.22%) Spreadsheet
11 4 (0.18%) InVision
12 1 (0.044%) Adobe Creative Suite
12 1 (0.044%) Adobe Illustrator
12 1 (0.044%) Adobe XD
12 1 (0.044%) Chatbot
12 1 (0.044%) Snagit
12 1 (0.044%) Zeplin
Business Applications
1 978 (43.03%) Dynamics CRM
2 112 (4.93%) Salesforce.com CRM
3 40 (1.76%) Dynamics AX
4 35 (1.54%) SAP CRM
5 33 (1.45%) SAP ERP
6 31 (1.36%) Oracle EBS
7 26 (1.14%) NetSuite
8 24 (1.06%) Adobe Campaign
8 24 (1.06%) SAP S/4HANA
8 24 (1.06%) Siebel CRM
9 21 (0.92%) Dynamics NAV
10 19 (0.84%) SAP PSCD
11 16 (0.70%) Eloqua
12 15 (0.66%) Unit4 Business World
13 14 (0.62%) Oracle CRM
14 12 (0.53%) SAP Hybris
15 11 (0.48%) SAP FI
15 11 (0.48%) Sparx Enterprise Architect
16 10 (0.44%) SAP Oil and Gas
17 9 (0.40%) Oracle Financials
Cloud Services
1 537 (23.63%) Dynamics 365
2 409 (17.99%) Azure
3 239 (10.51%) Power Platform
4 150 (6.60%) Office 365
5 71 (3.12%) Serverless
6 68 (2.99%) AWS
7 53 (2.33%) Azure Functions
8 52 (2.29%) SaaS
9 41 (1.80%) PaaS
10 34 (1.50%) Azure Active Directory
11 33 (1.45%) PowerApps
12 30 (1.32%) Salesforce Service Cloud
13 26 (1.14%) Azure Data Factory
14 24 (1.06%) Adobe Analytics
15 22 (0.97%) Cloud Computing
16 16 (0.70%) Google Analytics
16 16 (0.70%) IaaS
16 16 (0.70%) Salesforce Sales Cloud
17 15 (0.66%) Microsoft Flow
18 13 (0.57%) Sauce Labs
Communications & Networking
1 34 (1.50%) Firewall
2 28 (1.23%) Skype
3 27 (1.19%) Internet
4 20 (0.88%) DNS
5 18 (0.79%) WAN
6 17 (0.75%) DHCP
7 16 (0.70%) LAN
8 13 (0.57%) TCP/IP
9 10 (0.44%) VPN
10 9 (0.40%) HTTP
10 9 (0.40%) Network Security
10 9 (0.40%) VLAN
10 9 (0.40%) WebEx
11 8 (0.35%) Cisco ASA
12 7 (0.31%) PABX
13 6 (0.26%) 3G
13 6 (0.26%) 4G
13 6 (0.26%) SMS
13 6 (0.26%) VoIP
14 5 (0.22%) SAN
Database & Business Intelligence
1 248 (10.91%) SQL Server
2 220 (9.68%) Power BI
3 150 (6.60%) SQL Server Integration Services
4 145 (6.38%) SQL Server Reporting Services
5 70 (3.08%) Data Warehouse
6 51 (2.24%) Oracle Database
7 32 (1.41%) Relational Database
7 32 (1.41%) SQL Server Analysis Services
8 31 (1.36%) MySQL
9 29 (1.28%) Big Data
9 29 (1.28%) Oracle BI EE
10 26 (1.14%) Azure SQL Database
11 25 (1.10%) BusinessObjects
12 22 (0.97%) Oracle8/8i Database
12 22 (0.97%) Oracle9i Database
13 20 (0.88%) SQL Server 2012
14 19 (0.84%) Data Lake
14 19 (0.84%) PostgreSQL
15 18 (0.79%) NoSQL
15 18 (0.79%) SQL Server 2016
Development Applications
1 109 (4.80%) JIRA
2 86 (3.78%) Visual Studio
3 56 (2.46%) Git (software)
4 47 (2.07%) Selenium
5 39 (1.72%) Team Foundation Server
6 34 (1.50%) Visual Studio Team System
7 26 (1.14%) Jenkins
7 26 (1.14%) Subversion
7 26 (1.14%) TeamCity
8 22 (0.97%) Eclipse
9 20 (0.88%) Bitbucket
10 19 (0.84%) JMeter
11 15 (0.66%) Cucumber
12 14 (0.62%) SQL Server Management Studio (SSMS)
12 14 (0.62%) VSS/SourceSafe
13 13 (0.57%) Octopus Deploy
14 10 (0.44%) gulp
15 9 (0.40%) Visual Studio Code
16 8 (0.35%) Oracle Forms
16 8 (0.35%) SpecFlow
General
1 418 (18.39%) Finance
2 305 (13.42%) Marketing
3 151 (6.64%) Public Sector
4 118 (5.19%) Retail
5 84 (3.70%) Banking
6 76 (3.34%) Telecoms
7 55 (2.42%) Billing
8 43 (1.89%) Manufacturing
9 29 (1.28%) Back Office
10 28 (1.23%) Legal
11 23 (1.01%) Advertising
12 17 (0.75%) Front Office
12 17 (0.75%) Law
13 16 (0.70%) General Ledger
14 11 (0.48%) Pharmaceutical
15 10 (0.44%) Electronics
16 9 (0.40%) Local Government
16 9 (0.40%) Publishing
17 7 (0.31%) French Language
17 7 (0.31%) Housing Association
Job Titles
1 546 (24.02%) Developer
2 409 (17.99%) Analyst
3 321 (14.12%) Architect
4 254 (11.17%) Consultant
5 201 (8.84%) Business Analyst
6 188 (8.27%) CRM Developer
7 187 (8.23%) Project Manager
8 140 (6.16%) Solutions Architect
9 138 (6.07%) CRM Analyst
9 138 (6.07%) Dynamics CRM Developer
10 117 (5.15%) CRM Manager
11 103 (4.53%) CRM Consultant
12 85 (3.74%) Microsoft Developer
13 78 (3.43%) CRM Business Analyst
14 76 (3.34%) CRM Architect
15 73 (3.21%) Administrator
16 66 (2.90%) Dynamics CRM Consultant
17 64 (2.82%) CRM Project Manager
17 64 (2.82%) Salesforce Developer
18 61 (2.68%) Functional Consultant
Libraries, Frameworks & Software Standards
1 312 (13.73%) .NET
2 205 (9.02%) HTML
3 146 (6.42%) ASP.NET
3 146 (6.42%) Web Services
4 99 (4.36%) CSS
5 94 (4.14%) XML
6 74 (3.26%) REST
7 53 (2.33%) SOAP
8 48 (2.11%) .NET Framework
9 44 (1.94%) Visualforce
10 40 (1.76%) Node.js
11 39 (1.72%) JSON
12 37 (1.63%) RESTful
13 34 (1.50%) jQuery
14 27 (1.19%) ASP.NET MVC
14 27 (1.19%) HTML5
15 26 (1.14%) ASP.NET Web API
15 26 (1.14%) Middleware
16 24 (1.06%) AngularJS
17 21 (0.92%) WCF
Miscellaneous
1 118 (5.19%) Analytical Skills
2 72 (3.17%) User Experience
3 70 (3.08%) Greenfield Project
4 63 (2.77%) Management Information System
5 36 (1.58%) Enterprise Software
6 33 (1.45%) Self-Motivation
7 29 (1.28%) Mobile App
8 23 (1.01%) Marketing Technology
9 19 (0.84%) Virtual Team
10 15 (0.66%) Social Media
11 14 (0.62%) Wiki
12 10 (0.44%) Driving Licence
12 10 (0.44%) PMI
13 9 (0.40%) Data Centre
13 9 (0.40%) FMCG
13 9 (0.40%) Tandem
14 8 (0.35%) Clustering
14 8 (0.35%) Data Structures
14 8 (0.35%) Life Science
15 7 (0.31%) Algorithms
Operating Systems
1 103 (4.53%) Windows
2 40 (1.76%) Windows Server
3 37 (1.63%) Linux
4 30 (1.32%) Windows 10
5 27 (1.19%) Android
5 27 (1.19%) Windows Server 2012
6 25 (1.10%) Unix
7 23 (1.01%) Windows Server 2008
8 17 (0.75%) Apple iOS
9 13 (0.57%) Windows 7
10 11 (0.48%) AIX
11 8 (0.35%) SUSE
12 6 (0.26%) Mac OS
13 5 (0.22%) Oracle Linux
13 5 (0.22%) Windows Mobile
14 4 (0.18%) Mac OS X
14 4 (0.18%) Ubuntu
14 4 (0.18%) Windows Server 2003
15 3 (0.13%) Debian
16 2 (0.088%) VMS
Processes & Methodologies
1 633 (27.85%) Agile Software Development
2 240 (10.56%) Migration
3 237 (10.43%) ERP
4 225 (9.90%) Business Intelligence
5 224 (9.85%) Scrum
6 218 (9.59%) Stakeholder Management
7 193 (8.49%) DevOps
8 186 (8.18%) Project Management
9 158 (6.95%) Problem-Solving
10 142 (6.25%) Analytics
11 138 (6.07%) Workflow
12 131 (5.76%) Data Migration
13 128 (5.63%) Project Delivery
14 127 (5.59%) E-Commerce
15 112 (4.93%) ITIL
16 111 (4.88%) Business Analysis
17 109 (4.80%) Test Automation
18 103 (4.53%) Waterfall
19 100 (4.40%) User Stories
20 96 (4.22%) Microservices
Programming Languages
1 378 (16.63%) SQL
2 333 (14.65%) C#
3 289 (12.71%) JavaScript
4 199 (8.75%) Java
5 76 (3.34%) Apex Code
6 45 (1.98%) PowerShell
7 40 (1.76%) Python
8 38 (1.67%) T-SQL
9 28 (1.23%) PL/SQL
10 24 (1.06%) ABAP
10 24 (1.06%) C
11 17 (0.75%) R
11 17 (0.75%) SOQL
11 17 (0.75%) TypeScript
12 15 (0.66%) VB
13 11 (0.48%) PHP
13 11 (0.48%) VB.NET
14 10 (0.44%) VBA
15 7 (0.31%) VBScript
16 6 (0.26%) Ruby
Qualifications
1 161 (7.08%) Security Cleared
2 141 (6.20%) SC Cleared
3 103 (4.53%) Degree
4 31 (1.36%) TOGAF Certification
5 25 (1.10%) BPSS Clearance
6 24 (1.06%) ISEB
7 21 (0.92%) Computer Science Degree
7 21 (0.92%) Microsoft Certification
7 21 (0.92%) PMP
8 20 (0.88%) PMI Certification
9 17 (0.75%) DBS Check
10 15 (0.66%) CCA
11 14 (0.62%) DV Cleared
12 13 (0.57%) ISTQB
13 10 (0.44%) Cisco Certification
13 10 (0.44%) HND
14 9 (0.40%) PRINCE2 Practitioner
15 8 (0.35%) Master's Degree
15 8 (0.35%) MCSE
16 7 (0.31%) CCNA
Quality Assurance & Compliance
1 88 (3.87%) QA
2 48 (2.11%) Data Quality
3 38 (1.67%) GDPR
3 38 (1.67%) SLA
4 14 (0.62%) PMO
5 5 (0.22%) HMG Security Policy Framework
6 4 (0.18%) ISO/IEC 27001
7 3 (0.13%) COBIT
7 3 (0.13%) GxP
7 3 (0.13%) ISO/IEC 20000
7 3 (0.13%) Solvency II
8 2 (0.088%) ISO 9001
8 2 (0.088%) PCI DSS
9 1 (0.044%) Actionable Recommendations
9 1 (0.044%) Cyber Essentials
9 1 (0.044%) NIST
9 1 (0.044%) PMBOK
9 1 (0.044%) PSD2
9 1 (0.044%) Sarbanes-Oxley
System Software
1 87 (3.83%) Active Directory
2 30 (1.32%) VMware Infrastructure
3 17 (0.75%) Docker
4 16 (0.70%) Hyper-V
5 11 (0.48%) Virtual Machines
6 9 (0.40%) VMware ESXi
7 7 (0.31%) XenApp
8 5 (0.22%) NFS
9 4 (0.18%) vSphere
10 3 (0.13%) ISA Server
10 3 (0.13%) VMware Workstation
11 2 (0.088%) NDS
11 2 (0.088%) NetIQ eDirectory
11 2 (0.088%) Oracle RAC
11 2 (0.088%) Terminal Services
12 1 (0.044%) HDFS
12 1 (0.044%) Microsoft App-V
12 1 (0.044%) XenDesktop
Systems Management
1 16 (0.70%) Kubernetes
2 11 (0.48%) SCCM
3 10 (0.44%) Microsoft Intune
3 10 (0.44%) Oracle RMAN
4 9 (0.40%) Oracle Enterprise Manager
5 8 (0.35%) Data Guard
5 8 (0.35%) Single Sign-On
6 7 (0.31%) Backup Exec
6 7 (0.31%) FortiGate
7 6 (0.26%) Grafana
8 5 (0.22%) Systems Management Server (SMS)
8 5 (0.22%) Terraform
9 4 (0.18%) AirWatch
9 4 (0.18%) HP Quality Center
9 4 (0.18%) MIIS
10 3 (0.13%) Cisco CUCM
10 3 (0.13%) Cisco UCCX
10 3 (0.13%) HP ALM
11 2 (0.088%) Nessus
12 1 (0.044%) SCOM
Vendors
1 776 (34.14%) Microsoft
2 482 (21.21%) Salesforce.com
3 167 (7.35%) Oracle
4 162 (7.13%) SAP
5 88 (3.87%) Adobe
6 51 (2.24%) Citrix
7 44 (1.94%) Tableau
8 42 (1.85%) IBM
9 37 (1.63%) VMware
10 36 (1.58%) Siebel
11 33 (1.45%) Google
11 33 (1.45%) Informatica
11 33 (1.45%) Salesforce Marketing Cloud
12 32 (1.41%) MuleSoft
13 27 (1.19%) Cisco
13 27 (1.19%) OpenText
14 25 (1.10%) Pardot
15 21 (0.92%) Workday
16 20 (0.88%) webMethods
17 18 (0.79%) hybris