Period
to 21 September 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 21 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK > England
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 100 81 58
Rank change year-on-year -19 -23 -4
Contract jobs citing CRM 2,335 2,682 3,752
As % of all contract IT jobs advertised in England 2.49% 2.95% 3.77%
As % of the Processes & Methodologies category 2.88% 3.44% 4.42%
Number of daily rates quoted 1,525 1,771 2,652
England median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +4.94%
10th Percentile £300 £263 £263
90th Percentile £613 £580 £575
UK median daily rate £450 £425 £418
% change year-on-year +5.88% +1.80% +4.38%
Number of hourly rates quoted 45 36 50
England median hourly rate £17.50 £33.00 £19.27
Median hourly rate % change year-on-year -46.97% +71.23% -3.64%
10th Percentile £10.59 £10.86 £12.09
90th Percentile £80.62 £57.50 £45.78
UK median hourly rate £17.00 £30.75 £17.50
% change year-on-year -44.72% +75.71% -12.50%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 80,968 77,917 84,941
As % of all contract IT jobs advertised in England 86.25% 85.78% 85.24%
Number of daily rates quoted 54,000 51,766 56,751
England median daily rate £465 £450 £425
Median daily rate % change year-on-year +3.33% +5.88% +3.03%
10th Percentile £300 £281 £263
90th Percentile £638 £625 £606
UK median daily rate £450 £450 £425
% change year-on-year - +5.88% +5.59%
Number of hourly rates quoted 2,215 1,893 2,149
England median hourly rate £21.00 £23.00 £23.00
Median hourly rate % change year-on-year -8.70% - +4.55%
10th Percentile £11.18 £11.25 £11.50
90th Percentile £50.55 £50.00 £47.83
UK median hourly rate £21.00 £23.75 £23.00
% change year-on-year -11.59% +3.26% +4.55%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in England.

Contractor daily rate trend for CRM in England

CRM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing CRM in England over the 6 months to 21 September 2018.

Contractor daily rate histogram for CRM in England

CRM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in England.

Contractor hourly rate trend for CRM in England

CRM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing CRM in England over the 6 months to 21 September 2018.

Contractor hourly rate histogram for CRM in England

CRM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the England region over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -34 1,077 £475 +5.56% 396
South East -11 467 £425 +3.03% 172
North of England -31 261 £425 +6.25% 188
Midlands -28 220 £425 +2.72% 134
North West -6 183 £438 +9.38% 106
West Midlands -22 173 £450 +9.09% 101
South West +5 152 £425 - 81
East of England +20 146 £425 - 69
Yorkshire -54 64 £400 - 72
East Midlands -21 40 £330 -24.14% 32
North East -24 15 £375 - 10
CRM
UK

For the 6 months to 21 September 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for CRM.

1 766 (32.81%) Dynamics CRM
2 665 (28.48%) Agile Software Development
3 627 (26.85%) Microsoft
4 468 (20.04%) Finance
5 430 (18.42%) Salesforce.com
6 379 (16.23%) SQL
7 344 (14.73%) Marketing
8 323 (13.83%) Project Management
9 306 (13.10%) .NET
10 305 (13.06%) JavaScript
10 305 (13.06%) Dynamics 365
11 300 (12.85%) C#
12 284 (12.16%) ERP
13 270 (11.56%) Microsoft Azure
14 269 (11.52%) SQL Server
15 258 (11.05%) Migration
16 217 (9.29%) Analytical Skills
17 206 (8.82%) Stakeholder Management
17 206 (8.82%) Oracle
18 196 (8.39%) HTML
18 196 (8.39%) Business Intelligence
19 191 (8.18%) SAP
20 185 (7.92%) Scrum
21 184 (7.88%) Workflow
22 179 (7.67%) Retail
23 173 (7.41%) Problem-Solving
24 167 (7.15%) Analytics
25 160 (6.85%) SharePoint
26 159 (6.81%) Business Analysis
27 157 (6.72%) Degree

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 160 (6.85%) SharePoint
2 96 (4.11%) CMS
3 51 (2.18%) Confluence
4 37 (1.58%) BizTalk Server
5 31 (1.33%) Skype for Business
6 30 (1.28%) WebSphere
7 27 (1.16%) Oracle SOA Suite
8 24 (1.03%) Sitecore CMS
9 23 (0.99%) SAS
10 22 (0.94%) Commerce Server
11 19 (0.81%) Oracle Service Bus
12 18 (0.77%) MS Exchange
12 18 (0.77%) WordPress
13 16 (0.69%) Drupal
14 13 (0.56%) Apache Solr
15 12 (0.51%) IIS
15 12 (0.51%) Mule
15 12 (0.51%) NetWeaver
16 11 (0.47%) Apache Spark
16 11 (0.47%) Umbraco
Applications
1 86 (3.68%) Microsoft Excel
2 83 (3.55%) Microsoft Office
3 43 (1.84%) Microsoft PowerPoint
4 33 (1.41%) MS Visio
5 32 (1.37%) Microsoft Project
6 8 (0.34%) Photoshop
7 7 (0.30%) SPSS
8 5 (0.21%) Spreadsheet
9 4 (0.17%) Adobe Creative Suite
9 4 (0.17%) Adobe Illustrator
10 3 (0.13%) InDesign
11 2 (0.086%) Chatbot
11 2 (0.086%) ImageReady
11 2 (0.086%) InVision
12 1 (0.043%) AutoCAD
12 1 (0.043%) Lectora
12 1 (0.043%) Mingle
12 1 (0.043%) Moqups
12 1 (0.043%) Notepad++
12 1 (0.043%) Stata
Business Applications
1 766 (32.81%) Dynamics CRM
2 105 (4.50%) Salesforce.com CRM
3 51 (2.18%) Dynamics AX
4 39 (1.67%) SAP CRM
5 32 (1.37%) Dynamics NAV
6 31 (1.33%) SAP PSCD
7 28 (1.20%) SAP ERP
8 25 (1.07%) Siebel CRM
9 23 (0.99%) Oracle CRM
10 22 (0.94%) NetSuite
11 20 (0.86%) Oracle Applications
12 17 (0.73%) Oracle EBS
13 14 (0.60%) Oracle Utilities
14 13 (0.56%) Eloqua
14 13 (0.56%) Oracle EBS R12
14 13 (0.56%) Sage 200
15 11 (0.47%) SAP IS-U
16 9 (0.39%) Adobe Campaign
16 9 (0.39%) Sage CRM
17 8 (0.34%) Unit4 Business World
Cloud Services
1 305 (13.06%) Dynamics 365
2 270 (11.56%) Microsoft Azure
3 126 (5.40%) Office 365
4 79 (3.38%) SaaS
5 71 (3.04%) Amazon AWS
6 48 (2.06%) Salesforce Service Cloud
7 40 (1.71%) PaaS
8 27 (1.16%) IaaS
9 25 (1.07%) Azure Active Directory
10 23 (0.99%) Force.com
11 21 (0.90%) Google Analytics
12 17 (0.73%) Salesforce Sales Cloud
13 14 (0.60%) Boomi
14 13 (0.56%) Azure Data Factory
14 13 (0.56%) Google Tag Manager
15 11 (0.47%) OneDrive
16 10 (0.43%) Amazon EMR
16 10 (0.43%) Heroku
16 10 (0.43%) Yammer
17 9 (0.39%) SuccessFactors
Communications & Networking
1 35 (1.50%) Skype
2 29 (1.24%) HTTP
3 22 (0.94%) SMS
4 19 (0.81%) Firewall
5 18 (0.77%) Internet
5 18 (0.77%) Intranet
6 16 (0.69%) VPN
7 12 (0.51%) LAN
8 9 (0.39%) WAN
9 8 (0.34%) NetScaler
10 7 (0.30%) DNS
10 7 (0.30%) SAN
10 7 (0.30%) TCP/IP
11 6 (0.26%) MVNO
11 6 (0.26%) Unified Communications
12 5 (0.21%) DHCP
12 5 (0.21%) VLAN
13 4 (0.17%) Network Security
14 3 (0.13%) FTP
14 3 (0.13%) VoIP
Database & Business Intelligence
1 269 (11.52%) SQL Server
2 82 (3.51%) SQL Server Integration Services
3 68 (2.91%) SQL Server Reporting Services
4 60 (2.57%) Relational Database
5 55 (2.36%) Power BI
6 49 (2.10%) Data Warehouse
7 47 (2.01%) Big Data
8 44 (1.88%) BusinessObjects
9 36 (1.54%) MySQL
9 36 (1.54%) Oracle Database
9 36 (1.54%) Oracle Reports
10 24 (1.03%) NoSQL
10 24 (1.03%) Oracle Database 11g
11 22 (0.94%) SAP BW
11 22 (0.94%) SAP Data Services
12 20 (0.86%) Oracle ODI
13 19 (0.81%) Oracle BI EE
14 17 (0.73%) Oracle Database 12c
14 17 (0.73%) SQL Server 2012
15 16 (0.69%) Hadoop
Development Applications
1 123 (5.27%) JIRA
2 80 (3.43%) Git (software)
3 77 (3.30%) Team Foundation Server
4 61 (2.61%) Visual Studio
5 35 (1.50%) Visual Studio Team System
6 33 (1.41%) Selenium
7 24 (1.03%) Oracle Forms
8 20 (0.86%) Jenkins
9 14 (0.60%) Eclipse
9 14 (0.60%) Subversion
10 13 (0.56%) Octopus Deploy
11 10 (0.43%) Bitbucket
11 10 (0.43%) Cucumber
11 10 (0.43%) JIRA Agile
11 10 (0.43%) JMeter
12 9 (0.39%) JUnit
13 8 (0.34%) gulp
13 8 (0.34%) HP UFT
13 8 (0.34%) Oracle APEX
13 8 (0.34%) TeamCity
General
1 468 (20.04%) Finance
2 344 (14.73%) Marketing
3 179 (7.67%) Retail
4 117 (5.01%) Banking
5 90 (3.85%) Telecoms
6 60 (2.57%) Advertising
7 51 (2.18%) Billing
8 43 (1.84%) Manufacturing
9 40 (1.71%) Legal
10 36 (1.54%) Back Office
11 33 (1.41%) Front Office
12 29 (1.24%) Law
13 28 (1.20%) Electronics
14 26 (1.11%) Investment Banking
15 25 (1.07%) Automotive
16 23 (0.99%) Pharmaceutical
17 21 (0.90%) Publishing
18 20 (0.86%) General Ledger
19 15 (0.64%) French Language
20 10 (0.43%) Retail Banking
Job Titles
1 500 (21.41%) Analyst
2 484 (20.73%) Developer
3 294 (12.59%) Architect
4 267 (11.43%) Project Manager
5 262 (11.22%) Business Analyst
6 211 (9.04%) Consultant
7 170 (7.28%) CRM Developer
8 164 (7.02%) Solutions Architect
9 143 (6.12%) CRM Analyst
10 128 (5.48%) Dynamics CRM Developer
11 120 (5.14%) CRM Manager
12 102 (4.37%) Microsoft Developer
13 81 (3.47%) CRM Business Analyst
14 80 (3.43%) CRM Architect
14 80 (3.43%) CRM Project Manager
15 76 (3.25%) .NET Developer
15 76 (3.25%) CRM Consultant
16 67 (2.87%) Data Analyst
17 63 (2.70%) Test Analyst
18 56 (2.40%) Dynamics CRM Consultant
Libraries, Frameworks & Software Standards
1 306 (13.10%) .NET
2 196 (8.39%) HTML
3 156 (6.68%) CSS
4 126 (5.40%) ASP.NET
5 119 (5.10%) Web Services
6 84 (3.60%) SOAP
7 79 (3.38%) REST
8 72 (3.08%) Middleware
9 70 (3.00%) HTML5
10 65 (2.78%) XML
11 61 (2.61%) ASP.NET Web API
12 52 (2.23%) WCF
13 49 (2.10%) J2EE
14 47 (2.01%) AngularJS
14 47 (2.01%) jQuery
15 44 (1.88%) CSS3
16 43 (1.84%) Visualforce
17 42 (1.80%) JSON
18 40 (1.71%) RESTful
19 38 (1.63%) .NET Framework
Miscellaneous
1 217 (9.29%) Analytical Skills
2 91 (3.90%) User Experience
3 61 (2.61%) Management Information System
4 55 (2.36%) Mobile App
5 53 (2.27%) Greenfield Project
6 48 (2.06%) Self-Motivation
7 40 (1.71%) Social Media
8 38 (1.63%) Enterprise Software
9 31 (1.33%) Fintech
10 26 (1.11%) Computer Science
11 21 (0.90%) PMI
12 20 (0.86%) Clustering
13 19 (0.81%) Virtual Team
14 13 (0.56%) Data Structures
14 13 (0.56%) PKI
15 12 (0.51%) Public Cloud
16 11 (0.47%) FMCG
17 8 (0.34%) Fixed Income
17 8 (0.34%) IVR
17 8 (0.34%) Private Cloud
Operating Systems
1 133 (5.70%) Windows
2 87 (3.73%) Unix
3 75 (3.21%) Linux
4 55 (2.36%) Windows Server
5 38 (1.63%) Windows 10
6 21 (0.90%) AIX
7 16 (0.69%) Windows Server 2008
8 15 (0.64%) Windows 7
8 15 (0.64%) Windows Server 2012
9 8 (0.34%) Android
9 8 (0.34%) Apple iOS
10 7 (0.30%) Windows XP
11 6 (0.26%) Windows Vista
12 5 (0.21%) Mac OS X
12 5 (0.21%) Oracle Linux
12 5 (0.21%) Windows Server 2003
13 4 (0.17%) Windows Phone
14 3 (0.13%) Windows 8
15 2 (0.086%) Mac OS
15 2 (0.086%) SUSE
Processes & Methodologies
1 665 (28.48%) Agile Software Development
2 323 (13.83%) Project Management
3 284 (12.16%) ERP
4 258 (11.05%) Migration
5 206 (8.82%) Stakeholder Management
6 196 (8.39%) Business Intelligence
7 185 (7.92%) Scrum
8 184 (7.88%) Workflow
9 173 (7.41%) Problem-Solving
10 167 (7.15%) Analytics
11 159 (6.81%) Business Analysis
12 155 (6.64%) E-Commerce
13 145 (6.21%) Data Migration
14 119 (5.10%) PRINCE2
15 115 (4.93%) ITIL
16 114 (4.88%) Data Modelling
17 111 (4.75%) MVC
18 100 (4.28%) User Acceptance Testing
19 94 (4.03%) Waterfall
20 87 (3.73%) Test Automation
Programming Languages
1 379 (16.23%) SQL
2 305 (13.06%) JavaScript
3 300 (12.85%) C#
4 157 (6.72%) Java
5 51 (2.18%) T-SQL
6 49 (2.10%) Apex Code
6 49 (2.10%) Python
7 45 (1.93%) PowerShell
8 24 (1.03%) PL/SQL
9 23 (0.99%) ABAP
10 19 (0.81%) C
11 18 (0.77%) Java 8
11 18 (0.77%) PHP
12 17 (0.73%) R
12 17 (0.73%) SOQL
13 16 (0.69%) VBA
13 16 (0.69%) WebLogic Scripting Tool
14 13 (0.56%) TypeScript
15 12 (0.51%) VB
16 11 (0.47%) Shell Script
Qualifications
1 157 (6.72%) Degree
2 89 (3.81%) Security Cleared
3 62 (2.66%) SC Cleared
4 47 (2.01%) Microsoft Certification
5 40 (1.71%) PMI Certification
6 36 (1.54%) PMP
7 32 (1.37%) ISEB
8 23 (0.99%) PRINCE2 Certification
9 18 (0.77%) CCA
10 15 (0.64%) ISTQB
10 15 (0.64%) MBA
11 14 (0.60%) TOGAF Certification
12 12 (0.51%) BPSS Clearance
12 12 (0.51%) DV Cleared
12 12 (0.51%) Master's Degree
13 11 (0.47%) Computer Science Degree
14 10 (0.43%) MCSE
15 8 (0.34%) Numerate Degree
15 8 (0.34%) PRINCE2 Practitioner
16 7 (0.30%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 110 (4.71%) QA
2 72 (3.08%) GDPR
3 59 (2.53%) Data Quality
4 27 (1.16%) SLA
5 26 (1.11%) PMO
6 7 (0.30%) Actionable Recommendations
7 4 (0.17%) GxP
7 4 (0.17%) ISO/IEC 27001
8 3 (0.13%) PCI DSS
8 3 (0.13%) WCAG
9 2 (0.086%) COBIT
9 2 (0.086%) GCP
10 1 (0.043%) EMIR
10 1 (0.043%) ISO 22301
10 1 (0.043%) ISO 9001
10 1 (0.043%) ISO/IEC 20000
10 1 (0.043%) JSP 440
10 1 (0.043%) MiFID
10 1 (0.043%) Sarbanes-Oxley
System Software
1 69 (2.96%) Active Directory
2 23 (0.99%) Docker
3 18 (0.77%) Hyper-V
4 12 (0.51%) VMware Infrastructure
5 6 (0.26%) HDFS
6 5 (0.21%) Apache Flume
6 5 (0.21%) Virtual Machines
7 4 (0.17%) VMware ESXi
8 3 (0.13%) Terminal Services
8 3 (0.13%) XenDesktop
9 1 (0.043%) BitLocker
9 1 (0.043%) Microsoft App-V
9 1 (0.043%) Virtual Desktop
9 1 (0.043%) vSphere
Systems Management
1 27 (1.16%) Single Sign-On
2 23 (0.99%) SCCM
3 16 (0.69%) SCOM
4 12 (0.51%) Systems Management Server (SMS)
5 11 (0.47%) Kubernetes
6 9 (0.39%) Ansible
7 8 (0.34%) OpenSSO
8 7 (0.30%) CA Single Sign-On
8 7 (0.30%) HP ALM
9 6 (0.26%) Microsoft Intune
9 6 (0.26%) Puppet
10 5 (0.21%) Oozie
11 4 (0.17%) OVSD
12 3 (0.13%) HP Quality Center
12 3 (0.13%) Kibana
12 3 (0.13%) logstash
12 3 (0.13%) Opscode Chef
12 3 (0.13%) Salt
12 3 (0.13%) Terraform
13 2 (0.086%) AirWatch
Vendors
1 627 (26.85%) Microsoft
2 430 (18.42%) Salesforce.com
3 206 (8.82%) Oracle
4 191 (8.18%) SAP
5 53 (2.27%) Sitecore
6 48 (2.06%) Adobe
7 37 (1.58%) IBM
8 32 (1.37%) Google
9 31 (1.33%) Sage
10 30 (1.28%) Siebel
11 24 (1.03%) Salesforce Marketing Cloud
12 23 (0.99%) Tableau
12 23 (0.99%) webMethods
13 22 (0.94%) MuleSoft
14 21 (0.90%) Pega
15 19 (0.81%) HP
16 17 (0.73%) Marketo
16 17 (0.73%) VMware
17 15 (0.64%) Capita
17 15 (0.64%) Citrix