Period
to 19 January 2021

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 19 January 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK > England
6 months to
19 Jan 2021
Same period 2020 Same period 2019
Rank 110 73 87
Rank change year-on-year -37 +14 -5
Contract jobs citing CRM 742 1,946 2,576
As % of all contract jobs advertised in England 2.17% 2.98% 2.85%
As % of the Processes & Methodologies category 2.51% 3.48% 3.25%
Number of daily rates quoted 627 1,355 1,785
Median daily rate £438 £475 £450
Median daily rate % change year-on-year -7.89% +5.56% +2.27%
10th Percentile £281 £306 £300
90th Percentile £638 £645 £625
UK median daily rate £450 £475 £450
% change year-on-year -5.26% +5.56% +4.65%
Number of hourly rates quoted 18 44 42
Median hourly rate £13.00 £18.50 £18.00
Median hourly rate % change year-on-year -29.73% +2.78% -12.20%
10th Percentile £10.00 £13.13 £12.75
90th Percentile £56.80 £69.25 £54.67
UK median hourly rate £13.00 £18.50 £16.60
% change year-on-year -29.73% +11.45% -20.95%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 29,566 55,985 79,255
As % of all contract IT jobs advertised in England 86.47% 85.77% 87.58%
Number of daily rates quoted 20,143 37,864 53,868
Median daily rate £475 £475 £475
10th Percentile £300 £288 £300
90th Percentile £663 £650 £650
UK median daily rate £475 £475 £475
Number of hourly rates quoted 977 1,668 1,868
Median hourly rate £26.81 £20.79 £21.76
Median hourly rate % change year-on-year +28.93% -4.46% -0.14%
10th Percentile £11.84 £11.63 £11.25
90th Percentile £58.75 £52.50 £50.00
Median hourly rate £27.00 £21.00 £21.90
% change year-on-year +28.57% -4.11% +1.86%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a proportion of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing CRM in England.

Daily rate trend for CRM in England

CRM
Daily Rate Histogram in England

Daily rate distribution for jobs citing CRM in England over the 6 months to 19 January 2021.

Daily rate histogram for CRM in England

CRM
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing CRM in England.

Hourly rate trend for CRM in England

CRM
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing CRM in England over the 6 months to 19 January 2021.

Hourly rate histogram for CRM in England

CRM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the England region over the 6 months to 19 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -39 365 £450 -7.69% 142
South East -10 136 £450 - 69
North of England -38 64 £450 - 85
Midlands -30 59 £389 -13.56% 49
West Midlands -28 43 £400 -13.51% 28
North West -30 40 £450 - 51
South West -23 30 £475 -3.80% 37
East of England +38 28 £332 -26.22% 23
Yorkshire +13 19 £463 +15.63% 26
East Midlands +28 16 £371 -12.65% 21
North East +29 5 £425 -10.53% 8
CRM
UK

For the 6 months to 19 January 2021, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for CRM.

1 264 (35.58%) Dynamics CRM
2 201 (27.09%) Agile Software Development
3 196 (26.42%) Microsoft
4 189 (25.47%) Salesforce.com
5 158 (21.29%) Dynamics 365
6 148 (19.95%) Azure
7 126 (16.98%) Finance
8 114 (15.36%) Marketing
9 110 (14.82%) SQL
10 106 (14.29%) Migration
11 98 (13.21%) SAP
12 95 (12.80%) Power Platform
13 88 (11.86%) Business Intelligence
14 85 (11.46%) Stakeholder Management
15 75 (10.11%) Analytics
16 73 (9.84%) DevOps
16 73 (9.84%) Project Management
16 73 (9.84%) JavaScript
17 72 (9.70%) .NET
17 72 (9.70%) ERP
18 69 (9.30%) C#
19 60 (8.09%) Public Sector
20 59 (7.95%) Salesforce.com CRM
21 55 (7.41%) SQL Server
22 54 (7.28%) SharePoint
23 52 (7.01%) Workflow
23 52 (7.01%) Power BI
24 51 (6.87%) Oracle
24 51 (6.87%) HTML
25 49 (6.60%) Data Modelling

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (7.28%) SharePoint
2 26 (3.50%) CMS
3 19 (2.56%) BizTalk Server
4 13 (1.75%) Confluence
5 8 (1.08%) IIS
5 8 (1.08%) NetWeaver
5 8 (1.08%) WordPress
6 6 (0.81%) SharePoint 2013
7 5 (0.67%) SAP Portal
7 5 (0.67%) SAS
7 5 (0.67%) SharePoint 2010
7 5 (0.67%) Sitecore CMS
8 4 (0.54%) Adobe Experience Manager
9 3 (0.40%) ArcGIS
9 3 (0.40%) EPiServer
9 3 (0.40%) SAP EP
10 2 (0.27%) SilverStripe
10 2 (0.27%) WebSphere
11 1 (0.13%) Alfresco
11 1 (0.13%) Oracle SOA Suite
Applications
1 31 (4.18%) Microsoft Excel
2 17 (2.29%) Microsoft Office
3 15 (2.02%) Microsoft PowerPoint
4 10 (1.35%) MS Visio
5 7 (0.94%) Microsoft Project
6 4 (0.54%) Chatbot
7 2 (0.27%) Photoshop
8 1 (0.13%) SPSS
Business Applications
1 264 (35.58%) Dynamics CRM
2 59 (7.95%) Salesforce.com CRM
3 28 (3.77%) SAP CRM
4 19 (2.56%) Dynamics AX
5 12 (1.62%) SAP S/4HANA
6 7 (0.94%) Dynamics NAV
7 6 (0.81%) SAP SD
7 6 (0.81%) Siebel CRM
8 5 (0.67%) Magento
8 5 (0.67%) NetSuite
8 5 (0.67%) SAP IS-U
8 5 (0.67%) SAP PSCD
9 4 (0.54%) Eloqua
9 4 (0.54%) Oracle CRM
10 3 (0.40%) Oracle BRM
10 3 (0.40%) Oracle ERP
11 2 (0.27%) Oracle EBS
11 2 (0.27%) Payment Gateway
11 2 (0.27%) SAP ERP
11 2 (0.27%) SAP Hybris
Cloud Services
1 158 (21.29%) Dynamics 365
2 148 (19.95%) Azure
3 95 (12.80%) Power Platform
4 44 (5.93%) PowerApps
5 36 (4.85%) AWS
6 31 (4.18%) Office 365
7 25 (3.37%) SaaS
8 20 (2.70%) Logic Apps
9 17 (2.29%) Salesforce Sales Cloud
10 15 (2.02%) Salesforce Service Cloud
10 15 (2.02%) Serverless
11 14 (1.89%) Azure Functions
12 13 (1.75%) Power Automate
13 11 (1.48%) PaaS
14 10 (1.35%) GCP
14 10 (1.35%) Veeva
15 7 (0.94%) Google Analytics
15 7 (0.94%) IaaS
16 6 (0.81%) Adobe Analytics
16 6 (0.81%) Oracle CX
Communications & Networking
1 7 (0.94%) Intranet
1 7 (0.94%) Wi-Fi
2 6 (0.81%) HTTP
2 6 (0.81%) Internet
3 5 (0.67%) Remote Desktop
4 4 (0.54%) Firewall
4 4 (0.54%) SAN
4 4 (0.54%) VLAN
5 3 (0.40%) SMS
6 2 (0.27%) DNS
6 2 (0.27%) VoIP
7 1 (0.13%) DHCP
7 1 (0.13%) FTP
7 1 (0.13%) LTE
7 1 (0.13%) MPLS
7 1 (0.13%) NetScaler
7 1 (0.13%) SSL
7 1 (0.13%) VoLTE
7 1 (0.13%) VoWiFi
7 1 (0.13%) VPN
Database & Business Intelligence
1 55 (7.41%) SQL Server
2 52 (7.01%) Power BI
3 27 (3.64%) SQL Server Integration Services
4 26 (3.50%) Data Warehouse
5 21 (2.83%) BusinessObjects
5 21 (2.83%) SQL Server Reporting Services
6 19 (2.56%) Relational Database
7 16 (2.16%) Big Data
8 12 (1.62%) Data Lake
9 10 (1.35%) RDBMS
10 9 (1.21%) Tableau
11 8 (1.08%) GIS
12 7 (0.94%) SAP BW
13 5 (0.67%) EDRMS
13 5 (0.67%) SAP HANA
14 4 (0.54%) Enterprise Data Warehouse
14 4 (0.54%) MySQL
14 4 (0.54%) NoSQL
14 4 (0.54%) SQL Server Analysis Services
14 4 (0.54%) ZAP BI
Development Applications
1 35 (4.72%) JIRA
2 20 (2.70%) Visual Studio
3 13 (1.75%) Visual Studio Team System
4 12 (1.62%) Selenium
5 11 (1.48%) Git (software)
6 10 (1.35%) Jenkins
6 10 (1.35%) Team Foundation Server
7 7 (0.94%) SQL Server Management Studio (SSMS)
8 6 (0.81%) Cucumber
8 6 (0.81%) Maven
9 5 (0.67%) JMeter
9 5 (0.67%) JUnit
10 4 (0.54%) Eclipse
11 3 (0.40%) Jasmine
11 3 (0.40%) Mocha
11 3 (0.40%) NWDI
11 3 (0.40%) NWDS
12 2 (0.27%) Bitbucket
12 2 (0.27%) QUnit
12 2 (0.27%) SoapUI
General
1 126 (16.98%) Finance
2 114 (15.36%) Marketing
3 60 (8.09%) Public Sector
4 33 (4.45%) Retail
5 24 (3.23%) Pharmaceutical
6 21 (2.83%) Manufacturing
7 18 (2.43%) Telecoms
8 17 (2.29%) Advertising
8 17 (2.29%) Back Office
8 17 (2.29%) Banking
8 17 (2.29%) Billing
9 14 (1.89%) Local Government
10 6 (0.81%) Electronics
10 6 (0.81%) Front Office
10 6 (0.81%) Games
10 6 (0.81%) Legal
10 6 (0.81%) Publishing
11 5 (0.67%) Danish Language
11 5 (0.67%) Investment Banking
12 4 (0.54%) Law
Job Titles
1 156 (21.02%) Developer
2 115 (15.50%) Analyst
3 109 (14.69%) Architect
4 94 (12.67%) Consultant
5 62 (8.36%) Project Manager
6 51 (6.87%) CRM Developer
7 43 (5.80%) CRM Consultant
8 41 (5.53%) Business Analyst
9 36 (4.85%) Solutions Architect
10 34 (4.58%) Dynamics CRM Developer
11 32 (4.31%) Data Analyst
12 29 (3.91%) CRM Manager
13 24 (3.23%) Microsoft Developer
14 23 (3.10%) CRM Architect
15 21 (2.83%) CRM Project Manager
16 20 (2.70%) Salesforce Developer
17 19 (2.56%) CRM Analyst
17 19 (2.56%) Data Architect
18 17 (2.29%) SAP Consultant
19 16 (2.16%) Technical Architect
Libraries, Frameworks & Software Standards
1 72 (9.70%) .NET
2 51 (6.87%) HTML
3 42 (5.66%) Web Services
4 41 (5.53%) CSS
5 26 (3.50%) XML
6 23 (3.10%) REST
7 22 (2.96%) JSON
8 21 (2.83%) Middleware
9 20 (2.70%) ASP.NET
10 15 (2.02%) J2EE
10 15 (2.02%) Visualforce
11 14 (1.89%) SOAP
12 11 (1.48%) ASP.NET Web API
13 9 (1.21%) .NET Framework
13 9 (1.21%) jQuery
13 9 (1.21%) RESTful
14 8 (1.08%) .NET Core
14 8 (1.08%) Node.js
14 8 (1.08%) WCF
15 7 (0.94%) HTML5
Miscellaneous
1 48 (6.47%) Analytical Skills
2 24 (3.23%) Management Information System
3 16 (2.16%) Greenfield Project
3 16 (2.16%) User Experience
4 14 (1.89%) Social Media
5 12 (1.62%) Virtual Team
6 10 (1.35%) Data Structures
7 9 (1.21%) Mobile App
8 7 (0.94%) Digital Signage
8 7 (0.94%) Self-Motivation
9 5 (0.67%) CMDB
9 5 (0.67%) Fixed Income
9 5 (0.67%) Life Science
9 5 (0.67%) PMI
9 5 (0.67%) Private Cloud
9 5 (0.67%) Public Cloud
10 4 (0.54%) Analytical Mindset
10 4 (0.54%) Data Centre
10 4 (0.54%) Hybrid Cloud
11 3 (0.40%) Marketing Technology
Operating Systems
1 22 (2.96%) Windows
2 12 (1.62%) Windows Server
3 10 (1.35%) Linux
4 8 (1.08%) Apple iOS
4 8 (1.08%) Solaris
4 8 (1.08%) Unix
5 7 (0.94%) Windows Server 2012
6 3 (0.40%) Windows Server 2016
7 2 (0.27%) Android
7 2 (0.27%) Windows Server 2019
8 1 (0.13%) HPUX
8 1 (0.13%) Red Hat Enterprise Linux
8 1 (0.13%) SUSE
8 1 (0.13%) Windows 10
8 1 (0.13%) Windows 7
8 1 (0.13%) Windows 8
8 1 (0.13%) Windows Server 2008
Processes & Methodologies
1 201 (27.09%) Agile Software Development
2 106 (14.29%) Migration
3 88 (11.86%) Business Intelligence
4 85 (11.46%) Stakeholder Management
5 75 (10.11%) Analytics
6 73 (9.84%) DevOps
6 73 (9.84%) Project Management
7 72 (9.70%) ERP
8 52 (7.01%) Workflow
9 49 (6.60%) Data Management
9 49 (6.60%) Data Modelling
9 49 (6.60%) Scrum
10 48 (6.47%) Data Migration
11 44 (5.93%) Problem-Solving
12 39 (5.26%) Change Management
12 39 (5.26%) Project Delivery
13 33 (4.45%) E-Commerce
13 33 (4.45%) ETL
14 32 (4.31%) SDLC
15 31 (4.18%) Data Governance
Programming Languages
1 110 (14.82%) SQL
2 73 (9.84%) JavaScript
3 69 (9.30%) C#
4 41 (5.53%) Java
5 22 (2.96%) ABAP
6 20 (2.70%) Apex Code
7 15 (2.02%) Python
8 13 (1.75%) C
9 9 (1.21%) VB.NET
10 5 (0.67%) Shell Script
10 5 (0.67%) SOQL
11 4 (0.54%) PowerShell
11 4 (0.54%) R
12 3 (0.40%) Ruby
13 2 (0.27%) ES6
13 2 (0.27%) PHP
13 2 (0.27%) T-SQL
13 2 (0.27%) TypeScript
13 2 (0.27%) VB
13 2 (0.27%) VBA
Qualifications
1 30 (4.04%) Degree
1 30 (4.04%) Security Cleared
2 25 (3.37%) SC Cleared
3 13 (1.75%) PMP
4 9 (1.21%) PMI Certification
5 7 (0.94%) BPSS Clearance
5 7 (0.94%) ISTQB Foundation Certification
6 6 (0.81%) ISTQB
7 5 (0.67%) Computer Science Degree
7 5 (0.67%) PRINCE2 Practitioner
8 4 (0.54%) CAPM
8 4 (0.54%) CompTIA Security+
8 4 (0.54%) Linux+ Certification
8 4 (0.54%) Microsoft Certification
8 4 (0.54%) RHCE
8 4 (0.54%) RHCSA
8 4 (0.54%) TOGAF Certification
9 3 (0.40%) CFA
9 3 (0.40%) CIMA
9 3 (0.40%) PRINCE2 Certification
Quality Assurance & Compliance
1 26 (3.50%) Data Quality
2 24 (3.23%) SLA
3 20 (2.70%) QA
4 7 (0.94%) PMO
5 5 (0.67%) GxP
6 4 (0.54%) GDPR
7 2 (0.27%) JSP 440
7 2 (0.27%) NIST
7 2 (0.27%) Sarbanes-Oxley
7 2 (0.27%) WCAG
8 1 (0.13%) NCSC
8 1 (0.13%) RMADS
System Software
1 10 (1.35%) Active Directory
2 5 (0.67%) VMware Infrastructure
3 4 (0.54%) Docker
4 2 (0.27%) XenApp
5 1 (0.13%) Hyper-V
5 1 (0.13%) ISA Server
5 1 (0.13%) Terminal Server
5 1 (0.13%) XenDesktop
Systems Management
1 7 (0.94%) Kubernetes
2 5 (0.67%) SCCM
3 4 (0.54%) SELinux
3 4 (0.54%) Single Sign-On
4 1 (0.13%) Backup Exec
4 1 (0.13%) HP Quality Center
4 1 (0.13%) Norton AntiVirus
4 1 (0.13%) Symantec Enterprise Vault
4 1 (0.13%) Terraform
Vendors
1 196 (26.42%) Microsoft
2 189 (25.47%) Salesforce.com
3 98 (13.21%) SAP
4 51 (6.87%) Oracle
5 24 (3.23%) Salesforce Marketing Cloud
6 19 (2.56%) Adobe
7 17 (2.29%) MuleSoft
8 16 (2.16%) IBM
9 14 (1.89%) Google
10 10 (1.35%) Pega
11 8 (1.08%) Informatica
11 8 (1.08%) Siebel
12 7 (0.94%) Dell
13 5 (0.67%) Red Hat
13 5 (0.67%) Sitecore
13 5 (0.67%) VMware
13 5 (0.67%) webMethods
14 4 (0.54%) Facebook
14 4 (0.54%) hybris
14 4 (0.54%) Vertica