Period
to 17 January 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 17 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK > England
6 months to
17 Jan 2019
Same period 2018 Same period 2017
Rank 84 79 63
Rank change year-on-year -5 -16 -2
Contract jobs citing CRM 2,590 2,847 3,121
As % of all contract IT jobs advertised in England 2.84% 3.08% 3.45%
As % of the Processes & Methodologies category 3.27% 3.58% 4.04%
Number of daily rates quoted 1,712 1,901 2,168
England median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +1.19%
10th Percentile £305 £275 £266
90th Percentile £625 £588 £588
UK median daily rate £450 £427 £425
% change year-on-year +5.32% +0.53% +2.41%
Number of hourly rates quoted 40 42 44
England median hourly rate £22.00 £19.75 £28.50
Median hourly rate % change year-on-year +11.39% -30.70% +42.50%
10th Percentile £12.75 £10.00 £11.00
90th Percentile £86.20 £39.95 £45.53
UK median hourly rate £21.50 £20.50 £27.50
% change year-on-year +4.88% -25.45% +41.06%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79,227 79,417 77,255
As % of all contract IT jobs advertised in England 86.99% 85.96% 85.42%
Number of daily rates quoted 52,909 53,607 51,420
England median daily rate £475 £450 £430
Median daily rate % change year-on-year +5.56% +4.65% +1.18%
10th Percentile £300 £288 £263
90th Percentile £650 £638 £613
UK median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 1,956 1,841 2,168
England median hourly rate £23.50 £23.38 £23.72
Median hourly rate % change year-on-year +0.53% -1.43% +5.40%
10th Percentile £11.41 £11.25 £11.25
90th Percentile £50.50 £50.00 £47.83
UK median hourly rate £23.50 £23.00 £22.84
% change year-on-year +2.17% +0.70% -0.70%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in England.

Contractor daily rate trend for CRM in England

CRM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing CRM in England over the 6 months to 17 January 2019.

Contractor daily rate histogram for CRM in England

CRM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in England.

Contractor hourly rate trend for CRM in England

CRM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing CRM in England over the 6 months to 17 January 2019.

Contractor hourly rate histogram for CRM in England

CRM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the England region over the 6 months to 17 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -25 1,086 £475 +3.26% 345
South East -2 537 £450 +7.14% 188
North of England +19 379 £438 +5.11% 189
North West +42 284 £450 +7.14% 119
Midlands -16 260 £450 +7.14% 134
West Midlands -11 209 £450 +4.65% 88
South West +2 189 £450 +6.62% 93
East of England +12 124 £425 +13.33% 68
Yorkshire -55 63 £388 -8.82% 56
East Midlands -10 50 £425 +30.77% 45
North East -12 33 £375 -3.23% 14
CRM
UK

For the 6 months to 17 January 2019, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for CRM.

1 1,102 (42.55%) Dynamics CRM
2 856 (33.05%) Microsoft
3 705 (27.22%) Agile Software Development
4 519 (20.04%) Finance
5 503 (19.42%) Dynamics 365
6 463 (17.88%) SQL
7 423 (16.33%) .NET
8 405 (15.64%) Salesforce.com
9 398 (15.37%) C#
10 355 (13.71%) Microsoft Azure
11 331 (12.78%) JavaScript
12 317 (12.24%) Marketing
13 288 (11.12%) SQL Server
14 284 (10.97%) Business Intelligence
15 270 (10.42%) Stakeholder Management
16 257 (9.92%) SAP
17 254 (9.81%) Project Management
18 252 (9.73%) ERP
19 233 (9.00%) Analytical Skills
20 221 (8.53%) Scrum
21 209 (8.07%) HTML
22 202 (7.80%) SharePoint
23 195 (7.53%) Migration
24 194 (7.49%) Analytics
25 186 (7.18%) Problem-Solving
26 177 (6.83%) Workflow
27 174 (6.72%) Oracle
28 172 (6.64%) Java
29 157 (6.06%) Retail
30 153 (5.91%) Test Automation

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 202 (7.80%) SharePoint
2 85 (3.28%) CMS
3 40 (1.54%) BizTalk Server
3 40 (1.54%) Confluence
4 30 (1.16%) WebSphere
5 28 (1.08%) Drupal
5 28 (1.08%) SAP Portal
6 27 (1.04%) MS Exchange
6 27 (1.04%) NServiceBus
7 22 (0.85%) IIS
8 21 (0.81%) NetWeaver
9 20 (0.77%) Oracle SOA Suite
10 18 (0.69%) Commerce Server
11 15 (0.58%) Skype for Business
11 15 (0.58%) Umbraco
12 14 (0.54%) Sitecore CMS
13 13 (0.50%) Adobe Experience Manager
14 12 (0.46%) Apache
15 11 (0.42%) Oracle Service Bus
15 11 (0.42%) SAS
Applications
1 90 (3.47%) Microsoft Office
2 85 (3.28%) Microsoft Excel
3 32 (1.24%) Microsoft PowerPoint
4 27 (1.04%) Microsoft Project
5 19 (0.73%) MS Visio
6 5 (0.19%) Photoshop
6 5 (0.19%) Spreadsheet
7 4 (0.15%) SPSS
8 3 (0.12%) AutoCAD
9 2 (0.077%) Adobe Illustrator
10 1 (0.039%) Adobe After Effects
10 1 (0.039%) Adobe Creative Suite
10 1 (0.039%) Camtasia
10 1 (0.039%) EngageOne
10 1 (0.039%) ImageReady
10 1 (0.039%) InDesign
10 1 (0.039%) InfoPath
10 1 (0.039%) InVision
10 1 (0.039%) Windchill
Business Applications
1 1,102 (42.55%) Dynamics CRM
2 93 (3.59%) Salesforce.com CRM
3 86 (3.32%) Dynamics AX
4 62 (2.39%) Dynamics NAV
5 59 (2.28%) SAP CRM
6 22 (0.85%) NetSuite
7 21 (0.81%) SAP S/4HANA
8 20 (0.77%) Eloqua
8 20 (0.77%) SAP ERP
9 19 (0.73%) SAP Hybris
10 17 (0.66%) Oracle CRM
10 17 (0.66%) SAP PSCD
11 12 (0.46%) FastStats
11 12 (0.46%) Payment Gateway
12 11 (0.42%) Unica
13 10 (0.39%) Oracle EBS
13 10 (0.39%) Oracle EBS R12
14 9 (0.35%) Siebel CRM
15 8 (0.31%) Oracle CRM On Demand
15 8 (0.31%) Oracle Utilities
Cloud Services
1 503 (19.42%) Dynamics 365
2 355 (13.71%) Microsoft Azure
3 137 (5.29%) Office 365
4 90 (3.47%) SaaS
5 77 (2.97%) Amazon AWS
6 46 (1.78%) PaaS
6 46 (1.78%) Salesforce Service Cloud
7 43 (1.66%) IaaS
8 37 (1.43%) Azure Active Directory
9 31 (1.20%) Google Analytics
10 30 (1.16%) Serverless
11 26 (1.00%) Boomi
12 22 (0.85%) SuccessFactors
13 20 (0.77%) Amazon S3
14 19 (0.73%) Yammer
15 18 (0.69%) Azure Functions
16 17 (0.66%) Salesforce Sales Cloud
17 16 (0.62%) Force.com
18 15 (0.58%) Azure Data Factory
18 15 (0.58%) GitHub
Communications & Networking
1 41 (1.58%) Internet
2 27 (1.04%) Firewall
3 22 (0.85%) HTTP
4 21 (0.81%) LAN
5 15 (0.58%) VPN
6 13 (0.50%) Intranet
6 13 (0.50%) Skype
6 13 (0.50%) TCP/IP
6 13 (0.50%) WAN
7 11 (0.42%) DNS
8 10 (0.39%) NetScaler
8 10 (0.39%) SMS
9 9 (0.35%) MVNO
9 9 (0.35%) Remote Desktop
10 8 (0.31%) DHCP
11 6 (0.23%) BGP
11 6 (0.23%) Cisco IOS
11 6 (0.23%) EIGRP
11 6 (0.23%) OSPF
11 6 (0.23%) SNMP
Database & Business Intelligence
1 288 (11.12%) SQL Server
2 95 (3.67%) Power BI
3 82 (3.17%) SQL Server Integration Services
4 79 (3.05%) SQL Server Reporting Services
5 64 (2.47%) Relational Database
6 58 (2.24%) Data Warehouse
7 54 (2.08%) MySQL
8 52 (2.01%) Big Data
9 35 (1.35%) BusinessObjects
10 23 (0.89%) Oracle Database
11 21 (0.81%) Azure SQL Database
12 20 (0.77%) Data Lake
12 20 (0.77%) SAP BW
13 19 (0.73%) SQL Server 2012
14 17 (0.66%) NoSQL
14 17 (0.66%) SQL Server 2008
15 16 (0.62%) Oracle Reports
15 16 (0.62%) SQL Server Analysis Services
16 15 (0.58%) QlikView
16 15 (0.58%) SAP Data Services
Development Applications
1 124 (4.79%) Git (software)
1 124 (4.79%) JIRA
2 115 (4.44%) Visual Studio
3 82 (3.17%) Team Foundation Server
4 70 (2.70%) Visual Studio Team System
5 69 (2.66%) Selenium
6 37 (1.43%) Jenkins
7 26 (1.00%) Cucumber
8 25 (0.97%) JMeter
8 25 (0.97%) JUnit
9 22 (0.85%) TeamCity
10 21 (0.81%) Octopus Deploy
11 18 (0.69%) Maven
12 15 (0.58%) Bitbucket
12 15 (0.58%) Eclipse
13 14 (0.54%) gulp
14 9 (0.35%) Gatling
14 9 (0.35%) Geb
15 8 (0.31%) Oracle Forms
16 6 (0.23%) JIRA Agile
General
1 519 (20.04%) Finance
2 317 (12.24%) Marketing
3 157 (6.06%) Retail
4 95 (3.67%) Banking
5 91 (3.51%) Telecoms
6 73 (2.82%) Billing
7 57 (2.20%) Back Office
8 52 (2.01%) Manufacturing
9 42 (1.62%) Legal
10 40 (1.54%) Advertising
11 33 (1.27%) Electronics
12 28 (1.08%) Pharmaceutical
13 24 (0.93%) Law
14 18 (0.69%) Front Office
15 17 (0.66%) Publishing
16 14 (0.54%) Automotive
17 13 (0.50%) Retail Banking
18 12 (0.46%) General Ledger
19 11 (0.42%) Investment Banking
19 11 (0.42%) Private Banking
Job Titles
1 669 (25.83%) Developer
2 536 (20.69%) Analyst
3 278 (10.73%) Architect
4 274 (10.58%) Business Analyst
5 258 (9.96%) CRM Developer
6 257 (9.92%) Consultant
7 222 (8.57%) Dynamics CRM Developer
8 217 (8.38%) Project Manager
9 169 (6.53%) Microsoft Developer
10 149 (5.75%) CRM Analyst
11 134 (5.17%) Solutions Architect
12 126 (4.86%) CRM Manager
13 101 (3.90%) CRM Consultant
14 82 (3.17%) Dynamics CRM Consultant
15 80 (3.09%) .NET Developer
15 80 (3.09%) CRM Business Analyst
16 74 (2.86%) Test Analyst
17 71 (2.74%) CRM Project Manager
18 66 (2.55%) Administrator
18 66 (2.55%) CRM Architect
Libraries, Frameworks & Software Standards
1 423 (16.33%) .NET
2 209 (8.07%) HTML
3 152 (5.87%) CSS
4 128 (4.94%) Web Services
5 99 (3.82%) SOAP
6 96 (3.71%) XML
7 95 (3.67%) ASP.NET
8 74 (2.86%) REST
9 69 (2.66%) JSON
10 60 (2.32%) jQuery
11 59 (2.28%) AngularJS
12 50 (1.93%) ASP.NET Web API
13 49 (1.89%) HTML5
13 49 (1.89%) Visualforce
14 43 (1.66%) Middleware
15 41 (1.58%) RESTful
16 40 (1.54%) .NET Framework
17 38 (1.47%) J2EE
18 36 (1.39%) WCF
19 35 (1.35%) Node.js
Miscellaneous
1 233 (9.00%) Analytical Skills
2 101 (3.90%) User Experience
3 93 (3.59%) Greenfield Project
4 75 (2.90%) Management Information System
5 55 (2.12%) Self-Motivation
6 38 (1.47%) Social Media
7 27 (1.04%) Enterprise Software
8 21 (0.81%) Mobile App
9 17 (0.66%) Clustering
9 17 (0.66%) Fintech
10 13 (0.50%) PMI
11 11 (0.42%) Data Structures
11 11 (0.42%) Virtual Team
12 10 (0.39%) Smartphone
13 9 (0.35%) Client/Server
14 8 (0.31%) Cloud Native
14 8 (0.31%) FMCG
14 8 (0.31%) Reference Data
15 7 (0.27%) IVR
16 6 (0.23%) Market Risk
Operating Systems
1 133 (5.14%) Windows
2 57 (2.20%) Unix
3 55 (2.12%) Windows Server
4 49 (1.89%) Linux
5 34 (1.31%) Windows 10
6 31 (1.20%) Windows Server 2008
7 26 (1.00%) Apple iOS
8 19 (0.73%) Android
9 18 (0.69%) Windows Server 2012
10 15 (0.58%) Windows 7
11 11 (0.42%) AIX
12 8 (0.31%) Red Hat Enterprise Linux
13 7 (0.27%) Solaris
14 5 (0.19%) Mac OS X
14 5 (0.19%) Windows Server 2003
15 4 (0.15%) SUSE
16 3 (0.12%) Windows 8
16 3 (0.12%) Windows Phone
16 3 (0.12%) Windows XP
17 2 (0.077%) Windows Vista
Processes & Methodologies
1 705 (27.22%) Agile Software Development
2 284 (10.97%) Business Intelligence
3 270 (10.42%) Stakeholder Management
4 254 (9.81%) Project Management
5 252 (9.73%) ERP
6 221 (8.53%) Scrum
7 195 (7.53%) Migration
8 194 (7.49%) Analytics
9 186 (7.18%) Problem-Solving
10 177 (6.83%) Workflow
11 153 (5.91%) ITIL
11 153 (5.91%) Test Automation
12 143 (5.52%) Business Analysis
13 128 (4.94%) E-Commerce
14 121 (4.67%) Data Modelling
15 107 (4.13%) MVC
16 105 (4.05%) DevOps
17 104 (4.02%) Waterfall
18 102 (3.94%) User Acceptance Testing
19 98 (3.78%) Data Migration
Programming Languages
1 463 (17.88%) SQL
2 398 (15.37%) C#
3 331 (12.78%) JavaScript
4 172 (6.64%) Java
5 59 (2.28%) Apex Code
5 59 (2.28%) Python
5 59 (2.28%) T-SQL
6 52 (2.01%) ABAP
6 52 (2.01%) PowerShell
7 37 (1.43%) PHP
8 23 (0.89%) TypeScript
9 18 (0.69%) Ruby
9 18 (0.69%) Scala
9 18 (0.69%) SOQL
10 17 (0.66%) C
11 16 (0.62%) R
12 13 (0.50%) PL/SQL
12 13 (0.50%) VBA
13 12 (0.46%) C++
13 12 (0.46%) VB
Qualifications
1 140 (5.41%) Degree
2 109 (4.21%) Security Cleared
3 71 (2.74%) SC Cleared
4 54 (2.08%) ISEB
5 38 (1.47%) Microsoft Certification
6 30 (1.16%) PMI Certification
7 27 (1.04%) ISTQB
7 27 (1.04%) PMP
8 25 (0.97%) BPSS Clearance
9 19 (0.73%) DV Cleared
10 13 (0.50%) MBA
11 12 (0.46%) APMP
12 11 (0.42%) Computer Science Degree
13 10 (0.39%) PRINCE2 Certification
13 10 (0.39%) PRINCE2 Practitioner
14 9 (0.35%) DBS Check
14 9 (0.35%) ISEB Practitioner
15 8 (0.31%) CCA
15 8 (0.31%) ITIL Foundation Certificate
15 8 (0.31%) TOGAF Certification
Quality Assurance & Compliance
1 107 (4.13%) QA
2 55 (2.12%) GDPR
3 44 (1.70%) Data Quality
4 36 (1.39%) SLA
5 20 (0.77%) PMO
6 11 (0.42%) Disclosure Scotland
7 10 (0.39%) Actionable Recommendations
8 8 (0.31%) ISO/IEC 27001
9 6 (0.23%) GxP
10 5 (0.19%) PCI DSS
11 2 (0.077%) COBIT
12 1 (0.039%) EMIR
12 1 (0.039%) ISO 9001
12 1 (0.039%) JSP 440
12 1 (0.039%) MiFID
12 1 (0.039%) PSD2
12 1 (0.039%) Sarbanes-Oxley
12 1 (0.039%) WCAG
System Software
1 90 (3.47%) Active Directory
2 35 (1.35%) Docker
3 20 (0.77%) VMware Infrastructure
4 13 (0.50%) Hyper-V
4 13 (0.50%) Virtual Machines
5 10 (0.39%) vSphere
6 3 (0.12%) VMware ESXi
7 2 (0.077%) Apache Flume
7 2 (0.077%) HDFS
7 2 (0.077%) Terminal Services
7 2 (0.077%) XenDesktop
8 1 (0.039%) BitLocker
8 1 (0.039%) Microsoft App-V
8 1 (0.039%) Virtual Desktop
Systems Management
1 18 (0.69%) SCCM
2 16 (0.62%) HP Quality Center
3 12 (0.46%) HP ALM
3 12 (0.46%) Kubernetes
4 9 (0.35%) SCOM
5 8 (0.31%) OVSD
6 6 (0.23%) Oracle Enterprise Manager
7 4 (0.15%) Backup Exec
7 4 (0.15%) Data Guard
7 4 (0.15%) Microsoft Intune
7 4 (0.15%) Oracle RMAN
7 4 (0.15%) Terraform
8 3 (0.12%) Ansible
8 3 (0.12%) Failover Clustering
8 3 (0.12%) Single Sign-On
8 3 (0.12%) Systems Management Server (SMS)
9 2 (0.077%) AirWatch
9 2 (0.077%) Oozie
10 1 (0.039%) Control-M
10 1 (0.039%) OpenSSO
Vendors
1 856 (33.05%) Microsoft
2 405 (15.64%) Salesforce.com
3 257 (9.92%) SAP
4 174 (6.72%) Oracle
5 52 (2.01%) Adobe
6 43 (1.66%) Sitecore
7 42 (1.62%) Google
8 33 (1.27%) Tableau
9 32 (1.24%) IBM
10 29 (1.12%) Dell
10 29 (1.12%) HP
11 28 (1.08%) VMware
12 23 (0.89%) Ariba
12 23 (0.89%) hybris
12 23 (0.89%) Pega
13 22 (0.85%) webMethods
14 20 (0.77%) MuleSoft
15 19 (0.73%) Informatica
16 17 (0.66%) Citrix
16 17 (0.66%) Demandware