Period
to 17 July 2019

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 17 July 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK > England
6 months to
17 Jul 2019
Same period 2018 Same period 2017
Rank 77 97 76
Rank change year-on-year +20 -21 -27
Contract jobs citing CRM 2,553 2,393 2,678
As % of all contract IT jobs advertised in England 3.02% 2.53% 3.06%
As % of the Processes & Methodologies category 3.46% 2.92% 3.57%
Number of daily rates quoted 1,776 1,589 1,790
England median daily rate £463 £450 £438
Median daily rate % change year-on-year +2.78% +2.86% +2.94%
10th Percentile £300 £300 £269
90th Percentile £625 £613 £588
UK median daily rate £460 £450 £425
% change year-on-year +2.22% +5.88% -
Number of hourly rates quoted 41 51 42
England median hourly rate £20.75 £15.50 £33.00
Median hourly rate % change year-on-year +33.87% -53.03% +53.49%
10th Percentile £11.25 £8.39 £14.10
90th Percentile £41.40 £53.75 £57.50
UK median hourly rate £19.34 £15.50 £30.00
% change year-on-year +24.79% -48.33% +71.43%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 73,856 82,072 75,119
As % of all contract IT jobs advertised in England 87.30% 86.80% 85.86%
Number of daily rates quoted 49,194 54,567 49,463
England median daily rate £475 £463 £450
Median daily rate % change year-on-year +2.70% +2.78% +5.88%
10th Percentile £306 £300 £279
90th Percentile £650 £638 £625
UK median daily rate £475 £450 £440
% change year-on-year +5.56% +2.27% +3.53%
Number of hourly rates quoted 2,011 2,260 1,959
England median hourly rate £25.00 £22.00 £25.00
Median hourly rate % change year-on-year +13.64% -12.00% +5.26%
10th Percentile £12.00 £11.25 £11.39
90th Percentile £53.00 £50.25 £51.50
UK median hourly rate £24.68 £21.50 £25.00
% change year-on-year +14.78% -14.00% +2.88%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in England.

Contractor daily rate trend for CRM in England

CRM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing CRM in England over the 6 months to 17 July 2019.

Contractor daily rate histogram for CRM in England

CRM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in England.

Contractor hourly rate trend for CRM in England

CRM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing CRM in England over the 6 months to 17 July 2019.

Contractor hourly rate histogram for CRM in England

CRM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the England region over the 6 months to 17 July 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +32 1,210 £475 - 284
South East +15 515 £475 +11.76% 172
North of England +42 264 £400 -3.03% 184
South West +14 231 £475 +15.15% 78
Midlands +1 192 £450 +5.88% 107
North West +23 184 £414 -2.71% 99
West Midlands +7 158 £469 +5.63% 72
East of England -16 106 £425 +13.33% 69
Yorkshire +30 65 £400 - 67
East Midlands -2 30 £356 +1.79% 35
North East +23 16 £400 -3.03% 18
South Coast - 1 - -
CRM
UK

For the 6 months to 17 July 2019, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for CRM.

1 1,076 (42.15%) Dynamics CRM
2 853 (33.41%) Microsoft
3 737 (28.87%) Agile Software Development
4 558 (21.86%) Dynamics 365
5 506 (19.82%) Salesforce.com
6 437 (17.12%) .NET
7 435 (17.04%) C#
8 425 (16.65%) Finance
9 416 (16.29%) Microsoft Azure
10 394 (15.43%) Marketing
11 383 (15.00%) SQL
12 350 (13.71%) JavaScript
13 319 (12.50%) SQL Server
14 271 (10.61%) Scrum
15 255 (9.99%) HTML
15 255 (9.99%) Business Intelligence
16 238 (9.32%) Migration
17 234 (9.17%) Stakeholder Management
18 232 (9.09%) Project Management
19 217 (8.50%) SharePoint
20 212 (8.30%) Analytics
21 203 (7.95%) ERP
22 196 (7.68%) Oracle
23 193 (7.56%) Web Services
24 191 (7.48%) CSS
24 191 (7.48%) SAP
25 178 (6.97%) DevOps
26 168 (6.58%) Workflow
27 167 (6.54%) Power Platform
28 165 (6.46%) Problem-Solving

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 217 (8.50%) SharePoint
2 64 (2.51%) Confluence
3 54 (2.12%) CMS
4 43 (1.68%) Adobe Experience Manager
5 30 (1.18%) BizTalk Server
6 29 (1.14%) IIS
7 28 (1.10%) MS Exchange
8 15 (0.59%) SharePoint 2010
9 14 (0.55%) SAS
9 14 (0.55%) SharePoint 2013
10 13 (0.51%) Oracle SOA Suite
11 12 (0.47%) Umbraco
12 10 (0.39%) Apache
12 10 (0.39%) Exchange Server 2010
12 10 (0.39%) NetWeaver
13 9 (0.35%) SharePoint Server
13 9 (0.35%) SugarCRM
14 8 (0.31%) Skype for Business
14 8 (0.31%) WebLogic
14 8 (0.31%) WebSphere
Applications
1 104 (4.07%) Microsoft Office
2 102 (4.00%) Microsoft Excel
3 28 (1.10%) MS Visio
4 23 (0.90%) Microsoft PowerPoint
5 13 (0.51%) Microsoft Project
6 12 (0.47%) Spreadsheet
7 11 (0.43%) Photoshop
8 7 (0.27%) Chatbot
9 4 (0.16%) SPSS
10 3 (0.12%) Sketch
11 2 (0.078%) InVision
12 1 (0.039%) Adobe After Effects
12 1 (0.039%) Adobe Creative Suite
12 1 (0.039%) InDesign
Business Applications
1 1,076 (42.15%) Dynamics CRM
2 115 (4.50%) Salesforce.com CRM
3 63 (2.47%) Dynamics AX
4 46 (1.80%) SAP CRM
5 31 (1.21%) Adobe Campaign
6 30 (1.18%) Oracle EBS
7 29 (1.14%) Dynamics NAV
8 26 (1.02%) NetSuite
9 22 (0.86%) Oracle Applications
10 19 (0.74%) SAP S/4HANA
11 18 (0.71%) Oracle EBS R12
12 14 (0.55%) SAP IS-U
13 12 (0.47%) CSG Singleview
13 12 (0.47%) Eloqua
13 12 (0.47%) SAP ERP
14 11 (0.43%) SAP Hybris
15 10 (0.39%) Oracle CRM
16 8 (0.31%) SAP FI
16 8 (0.31%) Siebel CRM
17 7 (0.27%) Oracle Financials
Cloud Services
1 558 (21.86%) Dynamics 365
2 416 (16.29%) Microsoft Azure
3 167 (6.54%) Power Platform
4 155 (6.07%) Office 365
5 89 (3.49%) Amazon AWS
6 64 (2.51%) SaaS
7 61 (2.39%) Salesforce Service Cloud
8 55 (2.15%) Azure Active Directory
9 47 (1.84%) Serverless
10 40 (1.57%) PaaS
11 30 (1.18%) Azure Functions
12 29 (1.14%) Adobe Analytics
12 29 (1.14%) PowerApps
13 26 (1.02%) IaaS
13 26 (1.02%) Salesforce Sales Cloud
14 24 (0.94%) Google Analytics
15 17 (0.67%) Microsoft Flow
16 16 (0.63%) Amazon S3
17 15 (0.59%) Amazon EC2
18 14 (0.55%) GitHub
Communications & Networking
1 38 (1.49%) Internet
2 18 (0.71%) Firewall
3 14 (0.55%) Skype
4 13 (0.51%) LAN
5 12 (0.47%) TCP/IP
5 12 (0.47%) VPN
6 11 (0.43%) WAN
7 9 (0.35%) HTTP
8 8 (0.31%) DHCP
8 8 (0.31%) DNS
9 7 (0.27%) Intranet
9 7 (0.27%) PBX
10 6 (0.24%) PABX
10 6 (0.24%) SAN
10 6 (0.24%) SMS
11 5 (0.20%) NetScaler
12 4 (0.16%) Ethernet
12 4 (0.16%) WebEx
12 4 (0.16%) Wi-Fi
12 4 (0.16%) Wireless
Database & Business Intelligence
1 319 (12.50%) SQL Server
2 153 (5.99%) Power BI
3 126 (4.94%) SQL Server Integration Services
4 112 (4.39%) SQL Server Reporting Services
5 102 (4.00%) Data Warehouse
6 56 (2.19%) Relational Database
7 46 (1.80%) Big Data
8 45 (1.76%) Oracle Database
9 40 (1.57%) BusinessObjects
9 40 (1.57%) RDBMS
10 36 (1.41%) Data Lake
11 35 (1.37%) MySQL
12 33 (1.29%) Azure SQL Database
13 30 (1.18%) Oracle BI EE
14 28 (1.10%) SQL Server Analysis Services
15 23 (0.90%) SQL Server 2012
16 18 (0.71%) Oracle Exadata
16 18 (0.71%) SAP BW
17 17 (0.67%) Hadoop
17 17 (0.67%) Oracle Database 11g
Development Applications
1 144 (5.64%) JIRA
2 127 (4.97%) Visual Studio
3 94 (3.68%) Git (software)
4 66 (2.59%) Visual Studio Team System
5 64 (2.51%) Team Foundation Server
6 55 (2.15%) Selenium
7 40 (1.57%) Jenkins
8 31 (1.21%) Eclipse
9 29 (1.14%) Bitbucket
10 26 (1.02%) Subversion
11 21 (0.82%) TeamCity
12 14 (0.55%) SpecFlow
13 13 (0.51%) MSTest
13 13 (0.51%) VSS/SourceSafe
14 12 (0.47%) Cucumber
14 12 (0.47%) JMeter
15 11 (0.43%) SQL Server Management Studio (SSMS)
15 11 (0.43%) WebDriver
16 9 (0.35%) LoadRunner
16 9 (0.35%) Oracle APEX
General
1 425 (16.65%) Finance
2 394 (15.43%) Marketing
3 154 (6.03%) Retail
4 111 (4.35%) Banking
5 86 (3.37%) Telecoms
6 74 (2.90%) Billing
7 52 (2.04%) Manufacturing
8 47 (1.84%) Back Office
9 30 (1.18%) Front Office
10 27 (1.06%) Advertising
11 22 (0.86%) Legal
12 20 (0.78%) Pharmaceutical
13 16 (0.63%) Electronics
14 15 (0.59%) Investment Banking
15 12 (0.47%) French Language
16 9 (0.35%) General Ledger
17 8 (0.31%) Automotive
17 8 (0.31%) German Language
17 8 (0.31%) Law
17 8 (0.31%) Publishing
Job Titles
1 625 (24.48%) Developer
2 523 (20.49%) Analyst
3 299 (11.71%) Consultant
4 276 (10.81%) Architect
5 271 (10.61%) Business Analyst
6 241 (9.44%) CRM Developer
7 226 (8.85%) Project Manager
8 179 (7.01%) Dynamics CRM Developer
9 171 (6.70%) CRM Analyst
10 140 (5.48%) Solutions Architect
11 137 (5.37%) CRM Manager
12 128 (5.01%) CRM Consultant
13 113 (4.43%) Microsoft Developer
14 101 (3.96%) CRM Business Analyst
15 93 (3.64%) CRM Project Manager
16 84 (3.29%) Dynamics CRM Consultant
17 74 (2.90%) CRM Architect
18 70 (2.74%) Salesforce Developer
19 69 (2.70%) Test Analyst
20 65 (2.55%) Salesforce Analyst
Libraries, Frameworks & Software Standards
1 437 (17.12%) .NET
2 255 (9.99%) HTML
3 193 (7.56%) Web Services
4 191 (7.48%) CSS
5 143 (5.60%) ASP.NET
6 120 (4.70%) XML
7 112 (4.39%) REST
8 100 (3.92%) SOAP
9 90 (3.53%) RESTful
10 87 (3.41%) .NET Framework
10 87 (3.41%) jQuery
11 67 (2.62%) ASP.NET Web API
12 65 (2.55%) JSON
13 57 (2.23%) HTML5
14 55 (2.15%) WCF
15 50 (1.96%) Visualforce
16 46 (1.80%) Middleware
17 45 (1.76%) AngularJS
18 44 (1.72%) Node.js
19 42 (1.65%) .NET Core
Miscellaneous
1 149 (5.84%) Analytical Skills
2 113 (4.43%) User Experience
3 74 (2.90%) Greenfield Project
4 72 (2.82%) Management Information System
5 59 (2.31%) Self-Motivation
6 47 (1.84%) Mobile App
7 27 (1.06%) Enterprise Software
8 19 (0.74%) Social Media
9 16 (0.63%) Marketing Technology
10 15 (0.59%) Wiki
11 13 (0.51%) Virtual Team
12 12 (0.47%) Data Protection Act
13 11 (0.43%) Data Centre
14 10 (0.39%) Data Structures
14 10 (0.39%) FMCG
15 9 (0.35%) Driving Licence
15 9 (0.35%) NHS
16 8 (0.31%) Clustering
16 8 (0.31%) Learning Management System
16 8 (0.31%) Life Science
Operating Systems
1 124 (4.86%) Windows
2 59 (2.31%) Linux
3 49 (1.92%) Windows Server
4 39 (1.53%) Unix
5 29 (1.14%) Windows 10
6 26 (1.02%) AIX
7 23 (0.90%) Windows Server 2008
8 21 (0.82%) Oracle Linux
8 21 (0.82%) Windows Server 2012
9 19 (0.74%) Windows 7
10 15 (0.59%) Android
11 10 (0.39%) Apple iOS
12 5 (0.20%) MVS
12 5 (0.20%) Windows Mobile
13 4 (0.16%) SUSE
14 2 (0.078%) VMS
15 1 (0.039%) Mac OS X
15 1 (0.039%) Red Hat Enterprise Linux
15 1 (0.039%) Solaris
15 1 (0.039%) Ubuntu
Processes & Methodologies
1 737 (28.87%) Agile Software Development
2 271 (10.61%) Scrum
3 255 (9.99%) Business Intelligence
4 238 (9.32%) Migration
5 234 (9.17%) Stakeholder Management
6 232 (9.09%) Project Management
7 212 (8.30%) Analytics
8 203 (7.95%) ERP
9 178 (6.97%) DevOps
10 168 (6.58%) Workflow
11 165 (6.46%) Problem-Solving
12 146 (5.72%) User Stories
13 145 (5.68%) Data Migration
14 134 (5.25%) E-Commerce
15 132 (5.17%) Test Automation
16 112 (4.39%) User Acceptance Testing
17 111 (4.35%) Business Analysis
18 110 (4.31%) Data Modelling
19 93 (3.64%) ITIL
20 90 (3.53%) Change Management
Programming Languages
1 435 (17.04%) C#
2 383 (15.00%) SQL
3 350 (13.71%) JavaScript
4 151 (5.91%) Java
5 86 (3.37%) T-SQL
6 78 (3.06%) Apex Code
7 53 (2.08%) Python
8 50 (1.96%) PL/SQL
9 29 (1.14%) C
10 27 (1.06%) PowerShell
11 25 (0.98%) SOQL
12 23 (0.90%) VB.NET
13 21 (0.82%) PHP
13 21 (0.82%) VB
14 19 (0.74%) TypeScript
15 18 (0.71%) ABAP
16 17 (0.67%) R
16 17 (0.67%) Ruby
17 16 (0.63%) Shell Script
18 15 (0.59%) VBA
Qualifications
1 131 (5.13%) Security Cleared
2 118 (4.62%) Degree
3 105 (4.11%) SC Cleared
4 37 (1.45%) ISEB
5 21 (0.82%) Computer Science Degree
5 21 (0.82%) DV Cleared
6 19 (0.74%) ISTQB
7 17 (0.67%) Microsoft Certification
8 14 (0.55%) PMP
9 10 (0.39%) PMI Certification
10 9 (0.35%) APMP
10 9 (0.35%) BPSS Clearance
10 9 (0.35%) TOGAF Certification
11 8 (0.31%) MBA
12 7 (0.27%) PRINCE2 Practitioner
13 6 (0.24%) CCA
13 6 (0.24%) ISTQB Foundation Certification
13 6 (0.24%) ITIL Certification
13 6 (0.24%) MCSA
14 5 (0.20%) DBS Check
Quality Assurance & Compliance
1 91 (3.56%) QA
2 61 (2.39%) Data Quality
3 54 (2.12%) GDPR
4 23 (0.90%) SLA
5 17 (0.67%) PMO
6 5 (0.20%) PSD2
7 4 (0.16%) Actionable Recommendations
8 3 (0.12%) COBIT
8 3 (0.12%) Dublin Core
8 3 (0.12%) GxP
8 3 (0.12%) PCI DSS
9 2 (0.078%) Disclosure Scotland
9 2 (0.078%) ISO/IEC 27001
9 2 (0.078%) Sarbanes-Oxley
10 1 (0.039%) ISO 9001
10 1 (0.039%) ISO/IEC 20000
10 1 (0.039%) PMBOK
System Software
1 85 (3.33%) Active Directory
2 40 (1.57%) Docker
3 21 (0.82%) Oracle RAC
4 8 (0.31%) VMware Infrastructure
4 8 (0.31%) XenApp
5 6 (0.24%) Virtual Machines
6 4 (0.16%) XenDesktop
7 3 (0.12%) Apache Flume
7 3 (0.12%) HDFS
7 3 (0.12%) Hyper-V
7 3 (0.12%) VMware ESXi
7 3 (0.12%) vSphere
8 1 (0.039%) Microsoft App-V
Systems Management
1 22 (0.86%) Oracle RMAN
2 20 (0.78%) Oracle Enterprise Manager
3 19 (0.74%) Kubernetes
4 8 (0.31%) Single Sign-On
5 6 (0.24%) Microsoft Intune
5 6 (0.24%) Systems Management Server (SMS)
6 4 (0.16%) Cisco CUCM
6 4 (0.16%) Data Guard
6 4 (0.16%) HP ALM
6 4 (0.16%) Kibana
7 3 (0.12%) AirWatch
7 3 (0.12%) Cisco UCCX
7 3 (0.12%) Grafana
7 3 (0.12%) Oozie
7 3 (0.12%) Opscode Chef
7 3 (0.12%) SCCM
8 2 (0.078%) Failover Clustering
8 2 (0.078%) Mesos
8 2 (0.078%) Microsoft Clustering
8 2 (0.078%) Terraform
Vendors
1 853 (33.41%) Microsoft
2 506 (19.82%) Salesforce.com
3 196 (7.68%) Oracle
4 191 (7.48%) SAP
5 86 (3.37%) Adobe
6 55 (2.15%) IBM
7 51 (2.00%) Tableau
8 48 (1.88%) Salesforce Marketing Cloud
9 42 (1.65%) Google
10 34 (1.33%) MuleSoft
11 33 (1.29%) Informatica
12 32 (1.25%) Pardot
13 30 (1.18%) Workday
14 26 (1.02%) Marketo
15 24 (0.94%) Citrix
15 24 (0.94%) hybris
16 21 (0.82%) Pega
17 18 (0.71%) Sitecore
18 17 (0.67%) Dell
19 15 (0.59%) HP