Period
to 17 November 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 17 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK > England
6 months to
17 Nov 2018
Same period 2017 Same period 2016
Rank 94 79 61
Rank change year-on-year -15 -18 -2
Contract jobs citing CRM 2,517 2,868 3,511
As % of all contract IT jobs advertised in England 2.67% 3.03% 3.57%
As % of the Processes & Methodologies category 3.09% 3.53% 4.17%
Number of daily rates quoted 1,639 1,936 2,451
England median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +3.03%
10th Percentile £305 £275 £260
90th Percentile £613 £575 £575
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +3.03%
Number of hourly rates quoted 42 31 47
England median hourly rate £21.50 £22.00 £27.00
Median hourly rate % change year-on-year -2.27% -18.52% +17.39%
10th Percentile £12.53 £10.50 £12.90
90th Percentile £82.93 £45.00 £45.85
UK median hourly rate £20.54 £22.00 £22.50
% change year-on-year -6.65% -2.22% -2.17%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 81,444 81,234 84,116
As % of all contract IT jobs advertised in England 86.37% 85.93% 85.47%
Number of daily rates quoted 54,532 54,542 55,944
England median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% +1.19%
10th Percentile £300 £283 £263
90th Percentile £645 £638 £610
UK median daily rate £460 £450 £425
% change year-on-year +2.22% +5.88% +3.03%
Number of hourly rates quoted 2,080 1,931 2,249
England median hourly rate £22.00 £23.50 £22.85
Median hourly rate % change year-on-year -6.38% +2.87% +3.84%
10th Percentile £11.50 £11.25 £11.25
90th Percentile £51.00 £50.00 £47.83
UK median hourly rate £22.00 £23.14 £22.50
% change year-on-year -4.93% +2.84% +2.27%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in England.

Contractor daily rate trend for CRM in England

CRM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing CRM in England over the 6 months to 17 November 2018.

Contractor daily rate histogram for CRM in England

CRM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in England.

Contractor hourly rate trend for CRM in England

CRM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing CRM in England over the 6 months to 17 November 2018.

Contractor hourly rate histogram for CRM in England

CRM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the England region over the 6 months to 17 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -24 1,117 £475 +5.56% 402
South East -7 505 £438 +9.38% 171
North of England -14 334 £425 +1.19% 193
North West +12 238 £450 +7.14% 108
Midlands -21 233 £450 +10.70% 177
West Midlands -23 191 £450 +5.88% 125
South West -4 160 £425 - 122
East of England +23 154 £425 +4.29% 74
Yorkshire -47 70 £400 -4.02% 67
East Midlands -15 37 £423 +20.71% 52
North East -19 27 £370 -16.38% 20
CRM
UK

For the 6 months to 17 November 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for CRM.

1 990 (39.33%) Dynamics CRM
2 806 (32.02%) Microsoft
3 737 (29.28%) Agile Software Development
4 472 (18.75%) Finance
5 463 (18.39%) Dynamics 365
6 431 (17.12%) Salesforce.com
7 422 (16.77%) SQL
8 401 (15.93%) .NET
9 388 (15.42%) C#
10 357 (14.18%) JavaScript
11 336 (13.35%) Marketing
12 331 (13.15%) Microsoft Azure
13 295 (11.72%) Project Management
14 275 (10.93%) SQL Server
15 263 (10.45%) ERP
16 245 (9.73%) Business Intelligence
17 238 (9.46%) Migration
17 238 (9.46%) Analytical Skills
18 232 (9.22%) Stakeholder Management
19 224 (8.90%) HTML
20 223 (8.86%) Scrum
21 210 (8.34%) SAP
22 202 (8.03%) Oracle
23 200 (7.95%) Workflow
24 186 (7.39%) Problem-Solving
25 175 (6.95%) Business Analysis
26 170 (6.75%) Java
27 167 (6.63%) CSS
28 164 (6.52%) SharePoint
28 164 (6.52%) Analytics

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 164 (6.52%) SharePoint
2 98 (3.89%) CMS
3 58 (2.30%) Confluence
4 48 (1.91%) BizTalk Server
5 26 (1.03%) NServiceBus
6 24 (0.95%) Oracle SOA Suite
7 23 (0.91%) WebSphere
8 22 (0.87%) MS Exchange
9 20 (0.79%) Skype for Business
10 19 (0.75%) Drupal
10 19 (0.75%) NetWeaver
11 18 (0.72%) Commerce Server
11 18 (0.72%) Oracle Service Bus
11 18 (0.72%) SAP Portal
12 17 (0.68%) IIS
13 15 (0.60%) Sitecore CMS
14 13 (0.52%) Umbraco
15 11 (0.44%) WordPress
16 10 (0.40%) Adobe Experience Manager
16 10 (0.40%) SAS
Applications
1 93 (3.69%) Microsoft Office
2 82 (3.26%) Microsoft Excel
3 35 (1.39%) Microsoft PowerPoint
4 32 (1.27%) Microsoft Project
5 23 (0.91%) MS Visio
6 7 (0.28%) Photoshop
7 6 (0.24%) Spreadsheet
8 3 (0.12%) Adobe Illustrator
8 3 (0.12%) ImageReady
9 2 (0.079%) Adobe Creative Suite
9 2 (0.079%) AutoCAD
9 2 (0.079%) Chatbot
9 2 (0.079%) SPSS
10 1 (0.040%) Camtasia
10 1 (0.040%) EngageOne
10 1 (0.040%) InfoPath
10 1 (0.040%) InVision
10 1 (0.040%) Mingle
10 1 (0.040%) Windchill
Business Applications
1 990 (39.33%) Dynamics CRM
2 103 (4.09%) Salesforce.com CRM
3 68 (2.70%) Dynamics AX
4 45 (1.79%) Dynamics NAV
5 35 (1.39%) SAP CRM
6 24 (0.95%) SAP PSCD
7 22 (0.87%) NetSuite
8 21 (0.83%) SAP ERP
9 17 (0.68%) Oracle EBS R12
10 16 (0.64%) Oracle CRM
10 16 (0.64%) Oracle EBS
11 14 (0.56%) Eloqua
11 14 (0.56%) SAP S/4HANA
11 14 (0.56%) Siebel CRM
12 13 (0.52%) Adobe Campaign
12 13 (0.52%) Oracle Applications
12 13 (0.52%) SAP Hybris
13 11 (0.44%) Oracle Utilities
14 10 (0.40%) FastStats
14 10 (0.40%) Payment Gateway
Cloud Services
1 463 (18.39%) Dynamics 365
2 331 (13.15%) Microsoft Azure
3 133 (5.28%) Office 365
4 104 (4.13%) SaaS
5 82 (3.26%) Amazon AWS
6 57 (2.26%) Salesforce Service Cloud
7 51 (2.03%) PaaS
8 42 (1.67%) IaaS
9 33 (1.31%) Azure Active Directory
10 29 (1.15%) Google Analytics
11 23 (0.91%) Force.com
12 22 (0.87%) SuccessFactors
13 20 (0.79%) Salesforce Sales Cloud
14 19 (0.75%) Boomi
15 18 (0.72%) Serverless
16 17 (0.68%) Amazon S3
17 15 (0.60%) Amazon Kinesis
17 15 (0.60%) OneDrive
18 13 (0.52%) Google Tag Manager
18 13 (0.52%) Yammer
Communications & Networking
1 40 (1.59%) Internet
2 25 (0.99%) Skype
3 23 (0.91%) Firewall
3 23 (0.91%) HTTP
4 19 (0.75%) SMS
5 18 (0.72%) VPN
6 17 (0.68%) Intranet
7 16 (0.64%) LAN
8 11 (0.44%) WAN
9 10 (0.40%) DNS
10 9 (0.36%) MVNO
10 9 (0.36%) NetScaler
10 9 (0.36%) TCP/IP
11 7 (0.28%) Remote Desktop
11 7 (0.28%) SAN
12 6 (0.24%) DHCP
13 5 (0.20%) Network Security
14 4 (0.16%) Ethernet
14 4 (0.16%) SNMP
15 3 (0.12%) VoIP
Database & Business Intelligence
1 275 (10.93%) SQL Server
2 90 (3.58%) SQL Server Integration Services
3 80 (3.18%) Power BI
4 78 (3.10%) SQL Server Reporting Services
5 60 (2.38%) Big Data
6 53 (2.11%) Relational Database
7 45 (1.79%) MySQL
8 39 (1.55%) Data Warehouse
9 38 (1.51%) BusinessObjects
10 33 (1.31%) Oracle Database
11 30 (1.19%) Oracle Reports
12 24 (0.95%) SAP BW
13 20 (0.79%) Azure SQL Database
14 18 (0.72%) NoSQL
14 18 (0.72%) Oracle Database 11g
14 18 (0.72%) SQL Server 2012
15 15 (0.60%) Oracle ODI
16 14 (0.56%) Hadoop
16 14 (0.56%) Oracle BI EE
16 14 (0.56%) SQL Server 2008
Development Applications
1 148 (5.88%) JIRA
2 106 (4.21%) Git (software)
3 102 (4.05%) Visual Studio
4 84 (3.34%) Team Foundation Server
5 70 (2.78%) Selenium
6 55 (2.19%) Visual Studio Team System
7 28 (1.11%) Jenkins
8 26 (1.03%) Cucumber
9 25 (0.99%) JUnit
10 23 (0.91%) Octopus Deploy
11 21 (0.83%) TeamCity
12 20 (0.79%) JMeter
13 17 (0.68%) Oracle Forms
14 16 (0.64%) Bitbucket
14 16 (0.64%) Eclipse
15 15 (0.60%) gulp
16 14 (0.56%) Maven
17 11 (0.44%) Oracle APEX
18 9 (0.36%) HP UFT
18 9 (0.36%) JIRA Agile
General
1 472 (18.75%) Finance
2 336 (13.35%) Marketing
3 158 (6.28%) Retail
4 101 (4.01%) Banking
5 81 (3.22%) Telecoms
6 57 (2.26%) Billing
7 48 (1.91%) Back Office
8 44 (1.75%) Advertising
9 40 (1.59%) Legal
9 40 (1.59%) Manufacturing
10 30 (1.19%) Front Office
11 29 (1.15%) Electronics
11 29 (1.15%) Law
12 22 (0.87%) Pharmaceutical
13 21 (0.83%) Investment Banking
14 15 (0.60%) General Ledger
15 14 (0.56%) Automotive
16 12 (0.48%) Financial Institution
16 12 (0.48%) French Language
17 11 (0.44%) Retail Banking
Job Titles
1 607 (24.12%) Developer
2 508 (20.18%) Analyst
3 278 (11.04%) Architect
4 277 (11.01%) Business Analyst
5 246 (9.77%) Consultant
6 244 (9.69%) Project Manager
7 232 (9.22%) CRM Developer
8 194 (7.71%) Dynamics CRM Developer
9 160 (6.36%) Microsoft Developer
10 144 (5.72%) Solutions Architect
11 137 (5.44%) CRM Analyst
12 118 (4.69%) CRM Manager
13 89 (3.54%) CRM Consultant
14 86 (3.42%) CRM Business Analyst
15 85 (3.38%) .NET Developer
16 79 (3.14%) CRM Project Manager
17 72 (2.86%) Dynamics CRM Consultant
18 71 (2.82%) Administrator
19 68 (2.70%) Test Analyst
20 64 (2.54%) Salesforce Developer
Libraries, Frameworks & Software Standards
1 401 (15.93%) .NET
2 224 (8.90%) HTML
3 167 (6.63%) CSS
4 134 (5.32%) Web Services
5 124 (4.93%) ASP.NET
6 101 (4.01%) XML
7 90 (3.58%) SOAP
8 88 (3.50%) REST
9 73 (2.90%) JSON
10 67 (2.66%) ASP.NET Web API
11 66 (2.62%) Middleware
12 65 (2.58%) jQuery
13 64 (2.54%) HTML5
14 53 (2.11%) AngularJS
14 53 (2.11%) WCF
15 50 (1.99%) Visualforce
16 47 (1.87%) .NET Framework
17 40 (1.59%) J2EE
18 38 (1.51%) CSS3
19 34 (1.35%) RESTful
Miscellaneous
1 238 (9.46%) Analytical Skills
2 100 (3.97%) User Experience
3 73 (2.90%) Greenfield Project
3 73 (2.90%) Management Information System
4 57 (2.26%) Self-Motivation
5 38 (1.51%) Social Media
6 36 (1.43%) Enterprise Software
7 35 (1.39%) Mobile App
8 30 (1.19%) Computer Science
9 21 (0.83%) Clustering
10 20 (0.79%) Fintech
11 18 (0.72%) PMI
11 18 (0.72%) Virtual Team
12 13 (0.52%) Public Cloud
13 10 (0.40%) Data Structures
13 10 (0.40%) FMCG
14 9 (0.36%) Reference Data
15 8 (0.32%) IVR
15 8 (0.32%) Private Cloud
16 7 (0.28%) Robotics
Operating Systems
1 142 (5.64%) Windows
2 72 (2.86%) Unix
3 64 (2.54%) Windows Server
4 62 (2.46%) Linux
5 37 (1.47%) Windows 10
6 20 (0.79%) AIX
6 20 (0.79%) Windows Server 2008
7 18 (0.72%) Apple iOS
8 13 (0.52%) Android
8 13 (0.52%) Windows Server 2012
9 12 (0.48%) Windows 7
10 6 (0.24%) Mac OS X
10 6 (0.24%) SUSE
11 5 (0.20%) Oracle Linux
11 5 (0.20%) Windows Server 2003
12 4 (0.16%) Windows Phone
13 3 (0.12%) Windows 8
14 2 (0.079%) VMS
14 2 (0.079%) Windows NT
14 2 (0.079%) Windows XP
Processes & Methodologies
1 737 (29.28%) Agile Software Development
2 295 (11.72%) Project Management
3 263 (10.45%) ERP
4 245 (9.73%) Business Intelligence
5 238 (9.46%) Migration
6 232 (9.22%) Stakeholder Management
7 223 (8.86%) Scrum
8 200 (7.95%) Workflow
9 186 (7.39%) Problem-Solving
10 175 (6.95%) Business Analysis
11 164 (6.52%) Analytics
12 154 (6.12%) ITIL
13 152 (6.04%) Test Automation
14 137 (5.44%) Data Modelling
15 131 (5.20%) E-Commerce
16 124 (4.93%) Data Migration
17 114 (4.53%) User Acceptance Testing
18 111 (4.41%) PRINCE2
19 106 (4.21%) MVC
20 100 (3.97%) Waterfall
Programming Languages
1 422 (16.77%) SQL
2 388 (15.42%) C#
3 357 (14.18%) JavaScript
4 170 (6.75%) Java
5 56 (2.22%) Apex Code
6 51 (2.03%) Python
7 49 (1.95%) T-SQL
8 45 (1.79%) ABAP
9 41 (1.63%) PowerShell
10 25 (0.99%) PHP
11 23 (0.91%) TypeScript
12 20 (0.79%) SOQL
13 18 (0.72%) Scala
14 17 (0.68%) C
14 17 (0.68%) VB
15 15 (0.60%) PL/SQL
15 15 (0.60%) Ruby
16 14 (0.56%) C++
17 12 (0.48%) WebLogic Scripting Tool
18 10 (0.40%) Groovy
Qualifications
1 155 (6.16%) Degree
2 111 (4.41%) Security Cleared
3 72 (2.86%) SC Cleared
4 48 (1.91%) Microsoft Certification
5 45 (1.79%) ISEB
6 32 (1.27%) PMI Certification
7 27 (1.07%) PMP
8 26 (1.03%) ISTQB
9 17 (0.68%) BPSS Clearance
9 17 (0.68%) PRINCE2 Certification
10 15 (0.60%) DV Cleared
11 14 (0.56%) TOGAF Certification
12 12 (0.48%) MBA
13 11 (0.44%) CCA
13 11 (0.44%) Computer Science Degree
13 11 (0.44%) DBS Check
14 10 (0.40%) APMP
15 9 (0.36%) ISTQB Foundation Certification
15 9 (0.36%) MCSE
15 9 (0.36%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 122 (4.85%) QA
2 66 (2.62%) GDPR
3 50 (1.99%) Data Quality
4 28 (1.11%) PMO
5 26 (1.03%) SLA
6 11 (0.44%) Disclosure Scotland
7 7 (0.28%) Actionable Recommendations
8 5 (0.20%) GxP
9 4 (0.16%) ISO/IEC 27001
9 4 (0.16%) PCI DSS
10 3 (0.12%) WCAG
11 1 (0.040%) COBIT
11 1 (0.040%) EMIR
11 1 (0.040%) ISO 22301
11 1 (0.040%) ISO 9001
11 1 (0.040%) ISO/IEC 20000
11 1 (0.040%) JSP 440
11 1 (0.040%) MiFID
11 1 (0.040%) PSD2
11 1 (0.040%) Sarbanes-Oxley
System Software
1 80 (3.18%) Active Directory
2 27 (1.07%) Docker
3 18 (0.72%) Hyper-V
4 13 (0.52%) VMware Infrastructure
5 6 (0.24%) HDFS
6 5 (0.20%) Apache Flume
7 4 (0.16%) VMware ESXi
8 3 (0.12%) Virtual Machines
8 3 (0.12%) XenDesktop
9 2 (0.079%) Terminal Services
10 1 (0.040%) BitLocker
10 1 (0.040%) Microsoft App-V
10 1 (0.040%) vSphere
Systems Management
1 23 (0.91%) SCCM
2 16 (0.64%) HP Quality Center
2 16 (0.64%) SCOM
3 15 (0.60%) HP ALM
4 13 (0.52%) Kubernetes
5 10 (0.40%) Single Sign-On
6 9 (0.36%) OVSD
7 8 (0.32%) Oracle Enterprise Manager
8 6 (0.24%) Data Guard
8 6 (0.24%) Oracle RMAN
8 6 (0.24%) Systems Management Server (SMS)
9 5 (0.20%) Microsoft Intune
9 5 (0.20%) Oozie
10 4 (0.16%) Ansible
11 3 (0.12%) Kibana
11 3 (0.12%) logstash
11 3 (0.12%) Terraform
12 2 (0.079%) AirWatch
13 1 (0.040%) Microsoft Clustering
13 1 (0.040%) Perfmon
Vendors
1 806 (32.02%) Microsoft
2 431 (17.12%) Salesforce.com
3 210 (8.34%) SAP
4 202 (8.03%) Oracle
5 49 (1.95%) Adobe
6 45 (1.79%) Sitecore
7 34 (1.35%) Google
8 32 (1.27%) HP
9 29 (1.15%) MuleSoft
10 28 (1.11%) IBM
11 25 (0.99%) webMethods
12 24 (0.95%) Pega
13 20 (0.79%) Ariba
13 20 (0.79%) Siebel
13 20 (0.79%) Tableau
14 19 (0.75%) VMware
15 18 (0.72%) Citrix
16 17 (0.68%) Dell
16 17 (0.68%) Informatica
17 16 (0.64%) hybris