Period
to 21 February 2018

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK > England
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 78 63 58
Rank change year-on-year -15 -5 -6
Contract jobs citing CRM 2,818 3,090 3,372
As % of all contract IT jobs advertised in England 3.02% 3.47% 3.45%
As % of the Processes & Methodologies category 3.56% 4.13% 4.16%
Number of daily rates quoted 1,885 2,135 2,229
England median daily rate £450 £430 £425
Median daily rate % change year-on-year +4.65% +1.18% +0.74%
10th Percentile £295 £275 £269
90th Percentile £595 £588 £588
UK median daily rate £446 £425 £425
% change year-on-year +5.00% - +1.80%
Number of hourly rates quoted 53 49 41
England median hourly rate £18.50 £27.50 £19.50
Median hourly rate % change year-on-year -32.73% +41.06% -2.53%
10th Percentile £10.00 £11.00 £11.00
90th Percentile £44.45 £47.00 £37.50
UK median hourly rate £18.50 £27.50 £19.50
% change year-on-year -32.73% +41.06% -12.38%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 79,171 74,757 81,060
As % of all contract IT jobs advertised in England 84.88% 84.03% 82.99%
Number of daily rates quoted 53,371 49,864 53,505
England median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +4.42%
10th Percentile £295 £270 £263
90th Percentile £638 £625 £606
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 1,911 2,050 2,392
England median hourly rate £24.09 £25.00 £23.50
Median hourly rate % change year-on-year -3.64% +6.38% +16.77%
10th Percentile £11.50 £11.35 £11.34
90th Percentile £50.50 £49.50 £50.00
UK median hourly rate £24.00 £25.00 £24.85
% change year-on-year -4.00% +0.60% +24.25%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Contractor Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in England.

Contractor daily rate trend for CRM in England

CRM
Contractor Daily Rate Histogram in England

The daily rate distribution of IT jobs citing CRM in England over the 6 months to 21 February 2018.

Contractor daily rate histogram for CRM in England

CRM
Contractor Hourly Rate Trend in England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in England.

Contractor hourly rate trend for CRM in England

CRM
Contractor Hourly Rate Histogram in England

The hourly rate distribution of IT jobs citing CRM in England over the 6 months to 21 February 2018.

Contractor hourly rate histogram for CRM in England

CRM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the England region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 1,393 £465 +3.33% 370
South East -9 595 £425 - 219
Midlands -12 303 £425 +6.25% 117
North of England -38 247 £425 - 134
West Midlands -12 226 £438 +4.79% 81
East of England -38 133 £370 - 75
North West -29 128 £425 +6.25% 85
South West +9 118 £375 -11.76% 72
Yorkshire -42 81 £425 -2.86% 41
East Midlands +9 70 £320 -14.95% 36
North East +26 38 £444 +10.94% 8
CRM
UK

For the 6 months to 21 February 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for CRM.

1 1,033 (36.66%) Dynamics CRM
2 824 (29.24%) Microsoft
3 773 (27.43%) Agile Software Development
4 575 (20.40%) Finance
5 501 (17.78%) Salesforce.com
6 471 (16.71%) SQL
7 381 (13.52%) .NET
8 358 (12.70%) Stakeholder Management
9 333 (11.82%) Project Management
10 329 (11.67%) Marketing
11 310 (11.00%) Dynamics 365
12 287 (10.18%) JavaScript
13 268 (9.51%) C#
14 263 (9.33%) Migration
15 252 (8.94%) Business Intelligence
16 247 (8.77%) SQL Server
17 241 (8.55%) ERP
18 222 (7.88%) Scrum
19 221 (7.84%) SharePoint
20 220 (7.81%) SAP
21 213 (7.56%) Analytics
22 206 (7.31%) Java
23 200 (7.10%) Oracle
24 196 (6.96%) Analytical Skills
25 190 (6.74%) Retail
26 186 (6.60%) HTML
27 177 (6.28%) E-Commerce
28 168 (5.96%) Business Analysis
29 163 (5.78%) Microsoft Azure
30 156 (5.54%) Data Migration

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 221 (7.84%) SharePoint
2 124 (4.40%) CMS
3 52 (1.85%) WebSphere
4 45 (1.60%) BizTalk Server
5 41 (1.45%) MS Exchange
5 41 (1.45%) SAS
6 33 (1.17%) Tomcat
7 32 (1.14%) Apache
7 32 (1.14%) Oracle SOA Suite
8 26 (0.92%) Confluence
8 26 (0.92%) Sitecore CMS
9 25 (0.89%) IIS
10 21 (0.75%) Drupal
11 20 (0.71%) Apache Spark
12 18 (0.64%) Apache Solr
12 18 (0.64%) Oracle Service Bus
13 17 (0.60%) Mule
14 14 (0.50%) Skype for Business
15 13 (0.46%) Adobe Experience Manager
15 13 (0.46%) NServiceBus
Applications
1 141 (5.00%) Microsoft Excel
2 130 (4.61%) Microsoft Office
3 66 (2.34%) Microsoft PowerPoint
4 62 (2.20%) Microsoft Project
4 62 (2.20%) MS Visio
5 16 (0.57%) Spreadsheet
6 11 (0.39%) SPSS
7 6 (0.21%) Photoshop
8 1 (0.035%) Chatbot
8 1 (0.035%) InVision
8 1 (0.035%) Notepad++
8 1 (0.035%) Stata
8 1 (0.035%) UXPin
Business Applications
1 1,033 (36.66%) Dynamics CRM
2 137 (4.86%) Salesforce.com CRM
3 76 (2.70%) Dynamics AX
4 52 (1.85%) NetSuite
5 48 (1.70%) SAP CRM
6 32 (1.14%) Siebel CRM
7 21 (0.75%) Adobe Campaign
8 20 (0.71%) Oracle Utilities
8 20 (0.71%) SAP ERP
9 19 (0.67%) Payment Gateway
10 18 (0.64%) Oracle CRM
11 17 (0.60%) Oracle Applications
12 16 (0.57%) Dynamics NAV
12 16 (0.57%) SAP IS-U
13 13 (0.46%) SAP Hybris
13 13 (0.46%) Unit4 Business World
14 12 (0.43%) SAP FI
14 12 (0.43%) Unica
15 11 (0.39%) SAP CO
15 11 (0.39%) SAP FI/CO
Cloud Services
1 310 (11.00%) Dynamics 365
2 163 (5.78%) Microsoft Azure
3 110 (3.90%) Office 365
4 85 (3.02%) SaaS
5 62 (2.20%) Amazon AWS
6 34 (1.21%) Google Analytics
6 34 (1.21%) PaaS
6 34 (1.21%) Salesforce Service Cloud
7 29 (1.03%) Force.com
8 27 (0.96%) npm
9 22 (0.78%) Salesforce Sales Cloud
10 19 (0.67%) IaaS
11 14 (0.50%) Heroku
11 14 (0.50%) Silverpop
12 13 (0.46%) Amazon S3
13 12 (0.43%) GitHub
13 12 (0.43%) Google Cloud Platform
14 11 (0.39%) Adobe Analytics
15 10 (0.35%) FinancialForce
16 9 (0.32%) Boomi
Communications & Networking
1 40 (1.42%) Internet
2 36 (1.28%) HTTP
3 23 (0.82%) LAN
4 20 (0.71%) Skype
5 16 (0.57%) WAN
6 14 (0.50%) Firewall
7 13 (0.46%) DNS
8 11 (0.39%) DHCP
8 11 (0.39%) Network Security
8 11 (0.39%) SMS
9 10 (0.35%) TCP/IP
10 9 (0.32%) Intranet
10 9 (0.32%) VoIP
11 8 (0.28%) SAN
12 7 (0.25%) CTI
13 6 (0.21%) NetScaler
13 6 (0.21%) Wireless
14 5 (0.18%) MPLS
14 5 (0.18%) Unified Communications
14 5 (0.18%) Wi-Fi
Database & Business Intelligence
1 247 (8.77%) SQL Server
2 110 (3.90%) Data Warehouse
3 108 (3.83%) SQL Server Integration Services
4 91 (3.23%) SQL Server Reporting Services
5 73 (2.59%) Relational Database
6 55 (1.95%) Power BI
7 45 (1.60%) Oracle Database
8 37 (1.31%) Big Data
8 37 (1.31%) MySQL
9 36 (1.28%) Oracle Reports
10 31 (1.10%) NoSQL
11 29 (1.03%) BusinessObjects
12 28 (0.99%) Oracle Database 11g
13 27 (0.96%) SQL Server 2012
14 25 (0.89%) SQL Server 2008
15 23 (0.82%) Data Mining
15 23 (0.82%) Hadoop
16 22 (0.78%) Oracle Database 12c
16 22 (0.78%) SQL Server 2016
17 21 (0.75%) Oracle BI EE
Development Applications
1 111 (3.94%) JIRA
2 73 (2.59%) Visual Studio
3 58 (2.06%) Git (software)
4 49 (1.74%) Team Foundation Server
5 37 (1.31%) Visual Studio Team System
6 34 (1.21%) gulp
7 31 (1.10%) Jasmine
7 31 (1.10%) webpack
8 30 (1.06%) Karma Test Runner
8 30 (1.06%) Protractor
9 29 (1.03%) Jenkins
10 23 (0.82%) Oracle Forms
11 18 (0.64%) Selenium
12 14 (0.50%) Cucumber
12 14 (0.50%) SpecFlow
13 13 (0.46%) SQL Server Management Studio (SSMS)
14 12 (0.43%) TeamCity
15 11 (0.39%) Eclipse
16 10 (0.35%) Maven
16 10 (0.35%) WebDriver
General
1 575 (20.40%) Finance
2 329 (11.67%) Marketing
3 190 (6.74%) Retail
4 138 (4.90%) Banking
5 110 (3.90%) Advertising
6 86 (3.05%) Billing
7 65 (2.31%) Telecoms
8 56 (1.99%) Legal
9 39 (1.38%) Manufacturing
10 33 (1.17%) Back Office
11 22 (0.78%) General Ledger
11 22 (0.78%) Investment Banking
12 21 (0.75%) Financial Institution
13 20 (0.71%) Pharmaceutical
14 19 (0.67%) Publishing
15 16 (0.57%) Games
15 16 (0.57%) Local Government
16 15 (0.53%) Front Office
17 14 (0.50%) Automotive
18 12 (0.43%) Law
Job Titles
1 600 (21.29%) Analyst
2 589 (20.90%) Developer
3 331 (11.75%) Consultant
4 325 (11.53%) Business Analyst
5 317 (11.25%) Architect
6 315 (11.18%) Project Manager
7 231 (8.20%) CRM Developer
8 184 (6.53%) CRM Analyst
9 178 (6.32%) CRM Manager
10 171 (6.07%) CRM Consultant
11 170 (6.03%) Dynamics CRM Developer
12 151 (5.36%) Solutions Architect
13 129 (4.58%) CRM Business Analyst
14 123 (4.36%) CRM Project Manager
15 107 (3.80%) Dynamics CRM Consultant
16 99 (3.51%) Microsoft Developer
17 93 (3.30%) CRM Architect
18 70 (2.48%) Microsoft Consultant
19 68 (2.41%) Administrator
19 68 (2.41%) Data Analyst
Libraries, Frameworks & Software Standards
1 381 (13.52%) .NET
2 186 (6.60%) HTML
3 145 (5.15%) CSS
4 119 (4.22%) Web Services
5 103 (3.66%) AngularJS
6 79 (2.80%) ASP.NET
6 79 (2.80%) HTML5
7 75 (2.66%) Middleware
8 74 (2.63%) REST
8 74 (2.63%) XML
9 60 (2.13%) SOAP
10 58 (2.06%) Twitter Bootstrap
11 49 (1.74%) WCF
12 48 (1.70%) RESTful
13 45 (1.60%) .NET Framework
13 45 (1.60%) Sass
14 43 (1.53%) J2EE
15 42 (1.49%) jQuery
16 38 (1.35%) ASP.NET Web API
16 38 (1.35%) Spring
Miscellaneous
1 196 (6.96%) Analytical Skills
2 99 (3.51%) User Experience
3 76 (2.70%) Management Information System
4 56 (1.99%) Greenfield Project
5 55 (1.95%) Computer Science
5 55 (1.95%) Mobile App
6 49 (1.74%) Social Media
7 36 (1.28%) Enterprise Software
8 23 (0.82%) IVR
9 22 (0.78%) Fintech
9 22 (0.78%) Virtual Team
10 20 (0.71%) Data Centre
11 19 (0.67%) FMCG
12 18 (0.64%) Data Structures
13 17 (0.60%) e-Learning
14 15 (0.53%) Clustering
15 13 (0.46%) NHS
16 12 (0.43%) Client/Server
16 12 (0.43%) Marketing Technology
16 12 (0.43%) PMI
Operating Systems
1 99 (3.51%) Windows
2 56 (1.99%) Windows Server
3 50 (1.77%) Linux
4 46 (1.63%) Unix
5 25 (0.89%) Windows Server 2008
6 23 (0.82%) Windows Server 2012
7 19 (0.67%) Windows 7
8 15 (0.53%) AIX
8 15 (0.53%) Windows 10
9 13 (0.46%) Windows Server 2003
10 7 (0.25%) Apple iOS
11 5 (0.18%) CentOS
11 5 (0.18%) Windows 2000
12 4 (0.14%) Android
13 3 (0.11%) Mac OS X
14 2 (0.071%) Windows XP
15 1 (0.035%) Oracle Linux
15 1 (0.035%) Red Hat Enterprise Linux
15 1 (0.035%) VMS
Processes & Methodologies
1 773 (27.43%) Agile Software Development
2 358 (12.70%) Stakeholder Management
3 333 (11.82%) Project Management
4 263 (9.33%) Migration
5 252 (8.94%) Business Intelligence
6 241 (8.55%) ERP
7 222 (7.88%) Scrum
8 213 (7.56%) Analytics
9 177 (6.28%) E-Commerce
10 168 (5.96%) Business Analysis
11 156 (5.54%) Data Migration
12 145 (5.15%) ITIL
13 143 (5.07%) Workflow
14 134 (4.76%) User Stories
14 134 (4.76%) Waterfall
15 132 (4.68%) Data Management
16 126 (4.47%) Test Automation
17 118 (4.19%) User Acceptance Testing
18 112 (3.97%) SDLC
19 109 (3.87%) PRINCE2
Programming Languages
1 471 (16.71%) SQL
2 287 (10.18%) JavaScript
3 268 (9.51%) C#
4 206 (7.31%) Java
5 49 (1.74%) PHP
6 44 (1.56%) T-SQL
7 43 (1.53%) Apex Code
8 42 (1.49%) Python
9 36 (1.28%) PL/SQL
10 31 (1.10%) PowerShell
10 31 (1.10%) R
11 27 (0.96%) ES6
11 27 (0.96%) ES7
12 21 (0.75%) C
13 15 (0.53%) TypeScript
14 14 (0.50%) SOQL
14 14 (0.50%) WebLogic Scripting Tool
15 12 (0.43%) VB
15 12 (0.43%) VB.NET
16 11 (0.39%) VBA
Qualifications
1 151 (5.36%) Degree
2 85 (3.02%) Security Cleared
3 66 (2.34%) SC Cleared
4 40 (1.42%) Computer Science Degree
5 33 (1.17%) PMI Certification
6 31 (1.10%) PMP
7 25 (0.89%) PRINCE2 Certification
8 24 (0.85%) Microsoft Certification
9 22 (0.78%) ISEB
10 13 (0.46%) Cisco Certification
11 12 (0.43%) DV Cleared
11 12 (0.43%) ITIL Certification
11 12 (0.43%) MCSE
12 9 (0.32%) CCA
12 9 (0.32%) ISTQB
13 8 (0.28%) APMP
13 8 (0.28%) CCNP
13 8 (0.28%) CTC Cleared
14 7 (0.25%) CCNA
14 7 (0.25%) MCTS
Quality Assurance & Compliance
1 126 (4.47%) QA
2 68 (2.41%) GDPR
3 49 (1.74%) Data Quality
4 30 (1.06%) PMO
5 28 (0.99%) SLA
6 6 (0.21%) MiFID
7 5 (0.18%) Sarbanes-Oxley
8 4 (0.14%) GxP
9 3 (0.11%) COBIT
9 3 (0.11%) WCAG
10 2 (0.071%) ISO/IEC 27001
10 2 (0.071%) PCI DSS
11 1 (0.035%) Cyber Essentials
11 1 (0.035%) Disclosure Scotland
11 1 (0.035%) HL7
11 1 (0.035%) ISO 9001
11 1 (0.035%) ISO/IEC 20000
11 1 (0.035%) P3O
11 1 (0.035%) PMBOK
11 1 (0.035%) Solvency II
System Software
1 73 (2.59%) Active Directory
2 20 (0.71%) VMware Infrastructure
3 12 (0.43%) XenApp
4 11 (0.39%) Hyper-V
5 8 (0.28%) VMware Workstation
6 7 (0.25%) Virtual Machines
7 4 (0.14%) Oracle RAC
7 4 (0.14%) Virtual Servers
8 3 (0.11%) Terminal Services
9 2 (0.071%) HDFS
9 2 (0.071%) VMware ESXi
9 2 (0.071%) vSphere
10 1 (0.035%) Docker
10 1 (0.035%) OpenAM
10 1 (0.035%) OpenDJ
10 1 (0.035%) Terminal Server
10 1 (0.035%) Virtual Desktop
Systems Management
1 23 (0.82%) Single Sign-On
2 18 (0.64%) Systems Management Server (SMS)
3 11 (0.39%) CA Single Sign-On
3 11 (0.39%) OpenSSO
4 9 (0.32%) HP Quality Center
5 7 (0.25%) SCCM
6 5 (0.18%) MOM
6 5 (0.18%) WSUS
7 4 (0.14%) Cisco IPCC
7 4 (0.14%) Microsoft Data Protection Manager
7 4 (0.14%) Oozie
7 4 (0.14%) Oracle Identity Management
7 4 (0.14%) SCOM
8 3 (0.11%) Rundeck
9 2 (0.071%) Cisco Prime
9 2 (0.071%) TrustSec
9 2 (0.071%) WebSphere Cast Iron
10 1 (0.035%) TeamSite
10 1 (0.035%) Tivoli
10 1 (0.035%) Tivoli Identity Manager
Vendors
1 824 (29.24%) Microsoft
2 501 (17.78%) Salesforce.com
3 220 (7.81%) SAP
4 200 (7.10%) Oracle
5 68 (2.41%) Adobe
6 67 (2.38%) IBM
7 54 (1.92%) Siebel
8 47 (1.67%) Google
9 45 (1.60%) Salesforce Marketing Cloud
10 42 (1.49%) Sitecore
11 31 (1.10%) HP
11 31 (1.10%) Informatica
12 30 (1.06%) VMware
13 29 (1.03%) Tableau
14 28 (0.99%) Twitter
15 26 (0.92%) Citrix
15 26 (0.92%) Workday
16 24 (0.85%) JD Edwards
17 18 (0.64%) Cisco
17 18 (0.64%) hybris