Period
to 1 June 2020

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 1 June 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK > England
6 months to
1 Jun 2020
Same period 2019 Same period 2018
Rank 82 80 96
Rank change year-on-year -2 +16 -26
Contract jobs citing CRM 1,138 2,506 2,421
As % of all contract jobs advertised in England 2.77% 3.00% 2.60%
As % of the Processes & Methodologies category 3.23% 3.43% 2.99%
Number of daily rates quoted 764 1,775 1,627
Median daily rate £475 £455 £450
Median daily rate % change year-on-year +4.40% +1.11% +2.27%
10th Percentile £300 £300 £300
90th Percentile £649 £625 £613
UK median daily rate £475 £454 £450
% change year-on-year +4.63% +0.89% +2.86%
Number of hourly rates quoted 29 42 55
Median hourly rate £31.72 £20.30 £16.00
Median hourly rate % change year-on-year +56.26% +26.88% -52.94%
10th Percentile £12.30 £11.25 £8.39
90th Percentile £47.39 £41.34 £55.10
UK median hourly rate £27.50 £19.85 £16.00
% change year-on-year +38.54% +24.06% -48.39%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Contract vacancies with a requirement for process or methodology skills 35,228 73,164 81,026
As % of all contract IT jobs advertised in England 85.78% 87.60% 87.10%
Number of daily rates quoted 22,558 48,641 53,784
Median daily rate £475 £475 £463
Median daily rate % change year-on-year - +2.70% +2.78%
10th Percentile £300 £306 £300
90th Percentile £675 £650 £638
UK median daily rate £475 £475 £450
% change year-on-year - +5.56% +2.86%
Number of hourly rates quoted 1,168 1,910 2,141
Median hourly rate £28.75 £25.00 £22.00
Median hourly rate % change year-on-year +15.00% +13.64% -12.00%
10th Percentile £12.75 £12.00 £11.18
90th Percentile £53.08 £52.50 £50.00
Median hourly rate £30.00 £24.75 £22.00
% change year-on-year +21.20% +12.51% -12.42%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a proportion of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing CRM in England.

Daily rate trend for CRM in England

CRM
Daily Rate Histogram in England

Daily rate distribution for jobs citing CRM in England over the 6 months to 1 June 2020.

Daily rate histogram for CRM in England

CRM
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing CRM in England.

Hourly rate trend for CRM in England

CRM
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing CRM in England over the 6 months to 1 June 2020.

Hourly rate histogram for CRM in England

CRM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the England region over the 6 months to 1 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -13 466 £475 - 73
South East +19 303 £450 -5.26% 66
South West -1 120 £500 - 35
North of England -35 105 £475 +11.76% 78
Midlands +4 98 £475 +2.70% 35
West Midlands -2 85 £481 +1.32% 24
North West -40 61 £464 +9.12% 39
Yorkshire +36 37 £500 +33.33% 33
East of England -11 31 £469 +11.61% 10
East Midlands +34 12 £425 +9.68% 11
North East +15 7 £475 +5.56% 6
CRM
UK

For the 6 months to 1 June 2020, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region with a requirement for CRM.

1 456 (40.07%) Dynamics CRM
2 312 (27.42%) Microsoft
3 310 (27.24%) Agile Software Development
4 274 (24.08%) Dynamics 365
5 245 (21.53%) Azure
6 221 (19.42%) Salesforce.com
7 171 (15.03%) SQL
8 164 (14.41%) .NET
9 158 (13.88%) C#
10 157 (13.80%) Finance
11 155 (13.62%) Marketing
12 153 (13.44%) Migration
13 141 (12.39%) Stakeholder Management
14 139 (12.21%) JavaScript
15 138 (12.13%) SharePoint
16 121 (10.63%) Business Intelligence
17 119 (10.46%) SAP
18 114 (10.02%) SQL Server
19 111 (9.75%) ERP
20 93 (8.17%) Analytics
21 92 (8.08%) Scrum
22 90 (7.91%) DevOps
22 90 (7.91%) Power Platform
23 85 (7.47%) Public Sector
24 82 (7.21%) Data Migration
25 79 (6.94%) Power BI
26 77 (6.77%) Java
27 76 (6.68%) HTML
27 76 (6.68%) Oracle
28 74 (6.50%) Project Management

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 138 (12.13%) SharePoint
2 53 (4.66%) CMS
3 32 (2.81%) Confluence
4 17 (1.49%) BizTalk Server
4 17 (1.49%) IIS
5 16 (1.41%) Adobe Experience Manager
6 12 (1.05%) SAP Portal
6 12 (1.05%) Umbraco
7 8 (0.70%) Apache Spark
7 8 (0.70%) MS Exchange
7 8 (0.70%) NetWeaver
7 8 (0.70%) Oracle SOA Suite
7 8 (0.70%) Sitecore CMS
8 7 (0.62%) SAS
8 7 (0.62%) WordPress
9 6 (0.53%) Apache
10 5 (0.44%) Oracle Service Bus
10 5 (0.44%) SAP EP
10 5 (0.44%) Skype for Business
10 5 (0.44%) WebLogic
Applications
1 45 (3.95%) Microsoft Excel
2 33 (2.90%) Microsoft Office
3 19 (1.67%) MS Visio
4 18 (1.58%) Microsoft PowerPoint
5 7 (0.62%) Microsoft Project
6 5 (0.44%) Spreadsheet
7 3 (0.26%) Chatbot
8 2 (0.18%) Photoshop
9 1 (0.088%) Adobe After Effects
9 1 (0.088%) Adobe Illustrator
9 1 (0.088%) InDesign
9 1 (0.088%) Sketch
Business Applications
1 456 (40.07%) Dynamics CRM
2 74 (6.50%) Salesforce.com CRM
3 33 (2.90%) Dynamics AX
4 23 (2.02%) SAP ERP
5 17 (1.49%) SAP CRM
6 14 (1.23%) Payment Gateway
6 14 (1.23%) SAP PSCD
7 13 (1.14%) NetSuite
8 12 (1.05%) SAP S/4HANA
9 10 (0.88%) Oracle EBS
10 9 (0.79%) Magento
11 5 (0.44%) Dynamics NAV
11 5 (0.44%) SAP IS-U
11 5 (0.44%) SAP Oil and Gas
12 4 (0.35%) Oracle Applications
12 4 (0.35%) Oracle CRM
12 4 (0.35%) Shopify
12 4 (0.35%) Siebel CRM
12 4 (0.35%) Unit4 Business World
13 3 (0.26%) Scribe Insight
Cloud Services
1 274 (24.08%) Dynamics 365
2 245 (21.53%) Azure
3 90 (7.91%) Power Platform
4 69 (6.06%) Office 365
5 54 (4.75%) AWS
6 51 (4.48%) SaaS
7 29 (2.55%) PaaS
8 24 (2.11%) Logic Apps
8 24 (2.11%) Salesforce Service Cloud
9 21 (1.85%) PowerApps
10 19 (1.67%) Google Analytics
11 16 (1.41%) IaaS
12 14 (1.23%) Power Automate
12 14 (1.23%) Serverless
13 13 (1.14%) Azure Active Directory
14 11 (0.97%) Adobe Analytics
14 11 (0.97%) Force.com
14 11 (0.97%) Salesforce Sales Cloud
15 10 (0.88%) Oracle CX
16 9 (0.79%) Veeva
Communications & Networking
1 11 (0.97%) HTTP
1 11 (0.97%) Skype
2 9 (0.79%) 3G
2 9 (0.79%) 4G
2 9 (0.79%) Internet
3 8 (0.70%) 5G
3 8 (0.70%) SMS
4 6 (0.53%) Broadband
4 6 (0.53%) CTI
4 6 (0.53%) Network Security
5 5 (0.44%) DNS
5 5 (0.44%) SSL
5 5 (0.44%) VoIP
6 3 (0.26%) Intranet
6 3 (0.26%) Wireless
7 2 (0.18%) Firewall
7 2 (0.18%) SNMP
7 2 (0.18%) Unified Communications
7 2 (0.18%) VLAN
7 2 (0.18%) WebEx
Database & Business Intelligence
1 114 (10.02%) SQL Server
2 79 (6.94%) Power BI
3 45 (3.95%) SQL Server Reporting Services
4 36 (3.16%) Data Warehouse
5 29 (2.55%) BusinessObjects
6 28 (2.46%) SQL Server Integration Services
7 24 (2.11%) MySQL
8 23 (2.02%) Big Data
9 19 (1.67%) Oracle Database
10 15 (1.32%) Data Lake
11 13 (1.14%) Relational Database
12 12 (1.05%) SQL Server Analysis Services
13 10 (0.88%) Hadoop
14 9 (0.79%) SAP BW
14 9 (0.79%) SQL Server 2008
15 8 (0.70%) NoSQL
15 8 (0.70%) RDBMS
16 7 (0.62%) BigQuery
16 7 (0.62%) SAP Data Services
16 7 (0.62%) SAP HANA
Development Applications
1 49 (4.31%) JIRA
2 41 (3.60%) Visual Studio
3 36 (3.16%) Team Foundation Server
4 19 (1.67%) Git (software)
5 16 (1.41%) Visual Studio Team System
6 13 (1.14%) Selenium
7 6 (0.53%) HP UFT
7 6 (0.53%) Jenkins
7 6 (0.53%) Postman
8 5 (0.44%) Cucumber
8 5 (0.44%) Mocha
9 4 (0.35%) Octopus Deploy
9 4 (0.35%) SoapUI
9 4 (0.35%) SpecFlow
9 4 (0.35%) TeamCity
10 3 (0.26%) Ant
10 3 (0.26%) JMeter
11 2 (0.18%) Dreamweaver
11 2 (0.18%) Jasmine
11 2 (0.18%) Karma Test Runner
General
1 157 (13.80%) Finance
2 155 (13.62%) Marketing
3 85 (7.47%) Public Sector
4 51 (4.48%) Retail
5 46 (4.04%) Telecoms
6 38 (3.34%) Billing
7 28 (2.46%) Local Government
8 21 (1.85%) Pharmaceutical
9 20 (1.76%) Banking
10 18 (1.58%) Manufacturing
11 16 (1.41%) Back Office
12 13 (1.14%) Legal
13 12 (1.05%) Advertising
14 9 (0.79%) Electronics
15 8 (0.70%) General Ledger
16 6 (0.53%) Automotive
16 6 (0.53%) French Language
17 4 (0.35%) Front Office
17 4 (0.35%) Law
18 3 (0.26%) Brand Awareness
Job Titles
1 246 (21.62%) Developer
2 220 (19.33%) Architect
3 172 (15.11%) Analyst
4 124 (10.90%) Consultant
5 93 (8.17%) CRM Developer
6 92 (8.08%) Business Analyst
7 80 (7.03%) Project Manager
8 79 (6.94%) Solutions Architect
9 70 (6.15%) Dynamics CRM Developer
10 61 (5.36%) CRM Architect
11 58 (5.10%) CRM Manager
12 53 (4.66%) CRM Consultant
13 42 (3.69%) Technical Architect
14 41 (3.60%) CRM Analyst
14 41 (3.60%) Dynamics CRM Consultant
14 41 (3.60%) Salesforce Developer
15 37 (3.25%) Dynamics CRM Architect
16 34 (2.99%) Microsoft Developer
17 30 (2.64%) Data Analyst
17 30 (2.64%) Functional Consultant
Libraries, Frameworks & Software Standards
1 164 (14.41%) .NET
2 76 (6.68%) HTML
3 64 (5.62%) Web Services
4 62 (5.45%) CSS
5 44 (3.87%) XML
6 30 (2.64%) jQuery
6 30 (2.64%) REST
7 29 (2.55%) SOAP
8 28 (2.46%) ASP.NET
9 26 (2.28%) React
10 24 (2.11%) Node.js
11 23 (2.02%) Middleware
12 22 (1.93%) Visualforce
13 19 (1.67%) OAuth
14 18 (1.58%) .NET Framework
14 18 (1.58%) HTML5
14 18 (1.58%) JSON
14 18 (1.58%) OpenID
14 18 (1.58%) SAML
15 16 (1.41%) AngularJS
Miscellaneous
1 68 (5.98%) Analytical Skills
2 46 (4.04%) User Experience
3 26 (2.28%) Management Information System
4 19 (1.67%) Mobile App
5 18 (1.58%) Greenfield Project
6 16 (1.41%) Algorithms
7 14 (1.23%) Enterprise Software
8 11 (0.97%) Self-Motivation
9 10 (0.88%) Data Structures
10 8 (0.70%) Life Science
11 7 (0.62%) FMCG
11 7 (0.62%) Social Media
12 6 (0.53%) Clustering
12 6 (0.53%) IVR
13 4 (0.35%) Analytical Mindset
14 3 (0.26%) Blog
14 3 (0.26%) Equities
14 3 (0.26%) Fixed Income
14 3 (0.26%) Foreign Exchange (FX)
14 3 (0.26%) Marketing Technology
Operating Systems
1 23 (2.02%) Windows
2 15 (1.32%) Linux
3 7 (0.62%) AIX
3 7 (0.62%) Oracle Linux
3 7 (0.62%) SUSE
4 6 (0.53%) VMS
5 4 (0.35%) Android
6 3 (0.26%) Apple iOS
7 2 (0.18%) CentOS
7 2 (0.18%) Windows 10
7 2 (0.18%) Windows 7
7 2 (0.18%) Windows 8
7 2 (0.18%) Windows Server
8 1 (0.088%) Red Hat Enterprise Linux
8 1 (0.088%) Unix
8 1 (0.088%) Windows Server 2008
8 1 (0.088%) Windows Server 2019
Processes & Methodologies
1 310 (27.24%) Agile Software Development
2 153 (13.44%) Migration
3 141 (12.39%) Stakeholder Management
4 121 (10.63%) Business Intelligence
5 111 (9.75%) ERP
6 93 (8.17%) Analytics
7 92 (8.08%) Scrum
8 90 (7.91%) DevOps
9 82 (7.21%) Data Migration
10 74 (6.50%) Project Management
11 71 (6.24%) Project Delivery
12 58 (5.10%) Workflow
13 57 (5.01%) Problem-Solving
14 56 (4.92%) Requirements Gathering
15 54 (4.75%) ITIL
16 53 (4.66%) Change Management
17 51 (4.48%) Data Modelling
18 49 (4.31%) Business Analysis
19 48 (4.22%) Test Automation
20 42 (3.69%) PRINCE2
Programming Languages
1 171 (15.03%) SQL
2 158 (13.88%) C#
3 139 (12.21%) JavaScript
4 77 (6.77%) Java
5 36 (3.16%) Apex Code
6 32 (2.81%) Python
7 24 (2.11%) C
8 20 (1.76%) PHP
9 19 (1.67%) ABAP
9 19 (1.67%) T-SQL
10 10 (0.88%) VB.NET
11 7 (0.62%) PowerShell
12 6 (0.53%) VBA
12 6 (0.53%) VBScript
13 5 (0.44%) Google Apps Script
13 5 (0.44%) Scala
13 5 (0.44%) XAML
13 5 (0.44%) XQuery
14 4 (0.35%) SOQL
14 4 (0.35%) TypeScript
Qualifications
1 60 (5.27%) Security Cleared
2 52 (4.57%) Degree
3 47 (4.13%) SC Cleared
4 19 (1.67%) Microsoft Certification
5 13 (1.14%) ISEB
6 11 (0.97%) ISTQB
7 10 (0.88%) DV Cleared
7 10 (0.88%) TOGAF Certification
8 8 (0.70%) CCA
8 8 (0.70%) ITIL Certification
8 8 (0.70%) PMP
9 7 (0.62%) Computer Science Degree
9 7 (0.62%) ISTQB Foundation Certification
10 5 (0.44%) APMG
10 5 (0.44%) BPSS Clearance
10 5 (0.44%) HP AIS
10 5 (0.44%) MCITP
10 5 (0.44%) PRINCE2 Practitioner
11 4 (0.35%) APMP
11 4 (0.35%) MCAD
Quality Assurance & Compliance
1 26 (2.28%) QA
2 25 (2.20%) GDPR
3 22 (1.93%) SLA
4 16 (1.41%) PMO
5 8 (0.70%) Data Quality
6 6 (0.53%) P3O
7 3 (0.26%) ISO/IEC 27001
8 2 (0.18%) HL7
9 1 (0.088%) COBIT
9 1 (0.088%) Disclosure Scotland
9 1 (0.088%) GMP
9 1 (0.088%) ISO 9001
9 1 (0.088%) MiFID
9 1 (0.088%) PCI DSS
9 1 (0.088%) WCAG
System Software
1 28 (2.46%) Active Directory
2 5 (0.44%) Docker
3 2 (0.18%) NFS
4 1 (0.088%) Virtual Machines
4 1 (0.088%) Virtual Servers
4 1 (0.088%) VMware Infrastructure
Systems Management
1 12 (1.05%) Kubernetes
2 8 (0.70%) Data Guard
2 8 (0.70%) HP ALM
3 6 (0.53%) Oracle Enterprise Manager
3 6 (0.53%) Oracle RMAN
3 6 (0.53%) SCDPM
4 4 (0.35%) Ansible
5 3 (0.26%) SCCM
5 3 (0.26%) Single Sign-On
5 3 (0.26%) Terraform
6 2 (0.18%) Cisco CUCM
6 2 (0.18%) Docker Swarm
6 2 (0.18%) HP Quality Center
6 2 (0.18%) Microsoft Intune
6 2 (0.18%) Oracle ZFS
7 1 (0.088%) CASB
7 1 (0.088%) TeamSite
Vendors
1 312 (27.42%) Microsoft
2 221 (19.42%) Salesforce.com
3 119 (10.46%) SAP
4 76 (6.68%) Oracle
5 42 (3.69%) Adobe
6 26 (2.28%) Google
7 20 (1.76%) Sitecore
7 20 (1.76%) Tableau
8 15 (1.32%) webMethods
9 12 (1.05%) hybris
9 12 (1.05%) Informatica
9 12 (1.05%) Siebel
10 11 (0.97%) Salesforce Marketing Cloud
10 11 (0.97%) Sparx
11 10 (0.88%) Atlassian
11 10 (0.88%) Pardot
12 9 (0.79%) IBM
12 9 (0.79%) JD Edwards
13 8 (0.70%) Cisco
13 8 (0.70%) HP