Period
to 23 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 869 874 861
Rank change year-on-year +5 -13 +8
Contract jobs citing Contact Management 18 17 34
As % of all contract IT jobs advertised in the UK 0.017% 0.016% 0.030%
As % of the Processes & Methodologies category 0.021% 0.019% 0.037%
Number of daily rates quoted 13 9 12
UK median daily rate £450 £325 £341
Median daily rate % change year-on-year +38.46% -4.55% +6.41%
10th Percentile £383 £300 £166
90th Percentile £519 £530 £465
UK excluding London median daily rate £443 £300 £276
% change year-on-year +47.50% +8.89% -16.20%
Number of hourly rates quoted 0 2 1
UK median hourly rate - £40.00 £45.50
Median hourly rate % change year-on-year - -12.09% -
UK excluding London median hourly rate - £40.00 £45.50
% change year-on-year - -12.09% -

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 87085 88317 92969
As % of all contract IT jobs advertised in the UK 84.46% 83.90% 81.79%
Number of daily rates quoted 58028 58368 60222
UK median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £281 £263 £263
90th Percentile £631 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2061 2366 2748
UK median hourly rate £23.75 £23.89 £22.50
Median hourly rate % change year-on-year -0.58% +6.17% +18.42%
10th Percentile £11.50 £11.25 £11.28
90th Percentile £50.00 £48.75 £47.50
UK excluding London median hourly rate £24.00 £24.00 £23.75
% change year-on-year - +1.05% +18.75%

Contact Management
Job Vacancy Trend

Job postings citing Contact Management as a percentage of all IT jobs advertised.

Job vacancy trend for Contact Management in the UK

Contact Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management.

Contractor daily rate trend for Contact Management in the UK

Contact Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management.

Contractor hourly rate trend for Contact Management in the UK

Contact Management
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 17 £450 +5.88% 2
UK excluding London +34 11 £443 +47.50% 1
South East +8 7 £450 +28.57%
London -13 7 £513 +7.89% 1
North of England +63 3 £435 -
North East - 2 - -
Yorkshire +21 1 £435 -
Wales - 1 - -

For the 6 months to 23 November 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Contact Management.

1 8 (44.44%) CRM
2 7 (38.89%) Dynamics CRM
3 6 (33.33%) Cisco
4 5 (27.78%) Cisco ICM
4 5 (27.78%) Stakeholder Management
5 4 (22.22%) Agile Software Development
5 4 (22.22%) Oracle
6 3 (16.67%) Microsoft
6 3 (16.67%) Citrix
6 3 (16.67%) Cisco Certification
6 3 (16.67%) Project Management
6 3 (16.67%) Change Management
6 3 (16.67%) Firewall
6 3 (16.67%) Cisco UCCE
6 3 (16.67%) Cisco CUCM
6 3 (16.67%) NetScaler
6 3 (16.67%) Palo Alto
6 3 (16.67%) Finance
7 2 (11.11%) Virtual Desktop
7 2 (11.11%) CA Spectrum
7 2 (11.11%) DevOps
7 2 (11.11%) Waterfall
7 2 (11.11%) CMS
7 2 (11.11%) Banking
7 2 (11.11%) Avaya
7 2 (11.11%) CA
7 2 (11.11%) SharePoint
8 1 (5.56%) Data Modelling
8 1 (5.56%) Progress
8 1 (5.56%) Ethernet

Contact Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (11.11%) CMS
1 2 (11.11%) SharePoint
2 1 (5.56%) Adobe Experience Manager
2 1 (5.56%) Oracle Workflow
Applications
1 1 (5.56%) Microsoft Project
Business Applications
1 7 (38.89%) Dynamics CRM
Cloud Services
1 1 (5.56%) IaaS
1 1 (5.56%) IBM Blueworks
1 1 (5.56%) Microsoft Azure
1 1 (5.56%) Office 365
1 1 (5.56%) PaaS
Communications & Networking
1 5 (27.78%) Cisco ICM
2 3 (16.67%) Firewall
2 3 (16.67%) NetScaler
3 1 (5.56%) Cisco Nexus
3 1 (5.56%) Ethernet
3 1 (5.56%) IPsec
3 1 (5.56%) Skype
3 1 (5.56%) VPN
Database & Business Intelligence
1 1 (5.56%) MongoDB
1 1 (5.56%) MySQL
1 1 (5.56%) SQL Server
1 1 (5.56%) SQL Server 2014
Development Applications
1 1 (5.56%) Jenkins
1 1 (5.56%) Karma Test Runner
1 1 (5.56%) MSBuild
1 1 (5.56%) Selenium
1 1 (5.56%) Team Foundation Server
1 1 (5.56%) Visual Studio
1 1 (5.56%) Visual Studio Team System
1 1 (5.56%) WebDriver
General
1 3 (16.67%) Finance
2 2 (11.11%) Banking
3 1 (5.56%) Billing
3 1 (5.56%) Telecoms
Job Titles
1 4 (22.22%) Consultant
2 3 (16.67%) 3rd Line Engineer
2 3 (16.67%) Microsoft Consultant
2 3 (16.67%) Project Manager
2 3 (16.67%) Voice Engineer
3 2 (11.11%) 3rd Line Network Engineer
3 2 (11.11%) Network Engineer
3 2 (11.11%) Operations Engineer
4 1 (5.56%) 3rd Line Support
4 1 (5.56%) Analyst
4 1 (5.56%) Architect
4 1 (5.56%) Business Analyst
4 1 (5.56%) Business Change Manager
4 1 (5.56%) Business Change Project Manager
4 1 (5.56%) Cisco Engineer
4 1 (5.56%) Implementation Manager
4 1 (5.56%) Implementation Project Manager
4 1 (5.56%) Project Implementation Manager
4 1 (5.56%) Solutions Architect
4 1 (5.56%) Support Engineer
Libraries, Frameworks & Software Standards
1 1 (5.56%) .NET
1 1 (5.56%) .NET Framework
1 1 (5.56%) Angular 2
1 1 (5.56%) AngularJS
1 1 (5.56%) CSS
1 1 (5.56%) CSS3
1 1 (5.56%) HTML
1 1 (5.56%) HTML5
1 1 (5.56%) J2EE
1 1 (5.56%) jQuery
1 1 (5.56%) JSP
1 1 (5.56%) KnockoutJS
1 1 (5.56%) React
1 1 (5.56%) RESTful
1 1 (5.56%) Twitter Bootstrap
1 1 (5.56%) Web Services
1 1 (5.56%) XML
Miscellaneous
1 1 (5.56%) Analytical Skills
1 1 (5.56%) Enterprise Software
1 1 (5.56%) Management Information System
Processes & Methodologies
1 8 (44.44%) CRM
2 5 (27.78%) Stakeholder Management
3 4 (22.22%) Agile Software Development
4 3 (16.67%) Change Management
4 3 (16.67%) Project Management
5 2 (11.11%) DevOps
5 2 (11.11%) Waterfall
6 1 (5.56%) Business Transformation
6 1 (5.56%) Continuous Delivery
6 1 (5.56%) Creative Thinking
6 1 (5.56%) Customer Requirements
6 1 (5.56%) Line Management
6 1 (5.56%) Load Balancing
6 1 (5.56%) Microservices
6 1 (5.56%) Network Management
6 1 (5.56%) Scenario Testing
6 1 (5.56%) Software Architecture
6 1 (5.56%) SOLID
6 1 (5.56%) Stakeholder Engagement
6 1 (5.56%) Workflow Analysis
Programming Languages
1 1 (5.56%) C#
1 1 (5.56%) Java
1 1 (5.56%) JavaScript
1 1 (5.56%) SQL
Qualifications
1 3 (16.67%) Cisco Certification
2 1 (5.56%) CCNA
2 1 (5.56%) DV Cleared
2 1 (5.56%) Security Cleared
Quality Assurance & Compliance
1 1 (5.56%) ISO/IEC 20000
1 1 (5.56%) ISO/IEC 27001
1 1 (5.56%) SLA
System Software
1 2 (11.11%) Virtual Desktop
2 1 (5.56%) XenServer
Systems Management
1 3 (16.67%) Cisco CUCM
1 3 (16.67%) Cisco UCCE
2 2 (11.11%) CA Spectrum
3 1 (5.56%) Stealthwatch
Vendors
1 6 (33.33%) Cisco
2 4 (22.22%) Oracle
3 3 (16.67%) Citrix
3 3 (16.67%) Microsoft
3 3 (16.67%) Palo Alto
4 2 (11.11%) Avaya
4 2 (11.11%) CA
5 1 (5.56%) Adobe
5 1 (5.56%) CheckPoint
5 1 (5.56%) IBM
5 1 (5.56%) Lancope
5 1 (5.56%) Progress
5 1 (5.56%) SAP