The following table provides summary statistics for contract job vacancies with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 3 months to 28 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 598 613 626
Rank change year-on-year +15 +13  
Contract jobs citing Contact Management 10 26 16
As % of all contract IT jobs advertised in the UK 0.022% 0.049% 0.030%
As % of the Processes & Methodologies category 0.027% 0.059% 0.037%
Number of daily rates quoted 8 16 5
Median daily rate £395 £450 £500
Median daily rate % change year-on-year -12.22% -10.00%  
90% offered a daily rate of more than £346 £234 £319
10% offered a daily rate of more than £446 £504 £650
UK excluding London median daily rate £406 £450 £600
% change year-on-year -9.72% -25.00%  
Number of hourly rates quoted 2 1 0
Median hourly rate £28.00 £18.50 -
Median hourly rate % change year-on-year +51.35% -  
UK excluding London median hourly rate £28.00 £18.50 -
% change year-on-year +51.35% -  

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 37483 44400 43069
As % of all contract IT job vacancies advertised in the UK 83.14% 82.87% 79.71%
Number of daily rates quoted 24787 29149 26680
Median daily rate £450 £425 £419
Median daily rate % change year-on-year +5.88% +1.55%  
90% offered a daily rate of more than £300 £300 £275
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £410 £400 £396
% change year-on-year +2.50% +1.01%  
Number of hourly rates quoted 946 1114 1248
Median hourly rate £35.75 £37.50 £28.69
Median hourly rate % change year-on-year -4.66% +30.70%  
90% offered a hourly rate of more than £13.00 £13.00 £12.10
10% offered a hourly rate of more than £53.00 £55.00 £49.50
UK excluding London median hourly rate £36.00 £38.50 £30.20
% change year-on-year -6.49% +27.48%  

Contact Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Contact Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Contact Management in the UK

Contact Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management.

Contractor daily rate trend for Contact Management in the UK

Contact Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Contact Management over the 3 months to 28 March 2017.

Contractor daily rate histogram for Contact Management in the UK

Contact Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management.

Contractor hourly rate trend for Contact Management in the UK

Contact Management
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Contact Management over the 3 months to 28 March 2017.

Contractor hourly rate histogram for Contact Management in the UK

Contact Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +14 9 £395 -12.22% 4
London +18 4 £390 -8.23% 3
South East +4 3 £400 -11.11% 1
Berkshire +18 1 £365 -19.78% 1
Reading +13 1 £365 -23.15% 1
Tyne and Wear -11 1 £525 -
Newcastle upon Tyne -14 1 £525 -
North East -14 1 £525 -
West Midlands - 1 - -
South Wales - 1 - -
Worcestershire - 1 - -
East Grinstead - 1 £413 -
Worcester - 1 - -
West Sussex - 1 £413 -
Wales - 1 - -

Contact Management
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Contact Management.

1 11 (68.75%) CRM
2 9 (56.25%) Dynamics CRM
3 7 (43.75%) Microsoft
3 7 (43.75%) MS Excel
4 6 (37.50%) Agile Software Development
5 5 (31.25%) C#
6 4 (25.00%) .NET
7 3 (18.75%) Migration
7 3 (18.75%) Scrum
7 3 (18.75%) Data Migration
7 3 (18.75%) SQL Server
7 3 (18.75%) JavaScript
7 3 (18.75%) Data Modelling
7 3 (18.75%) Team Foundation Server
8 2 (12.50%) User Stories
8 2 (12.50%) Workflow
8 2 (12.50%) Unit Testing
8 2 (12.50%) SharePoint
8 2 (12.50%) C
8 2 (12.50%) Windows
8 2 (12.50%) SQL
8 2 (12.50%) CMS
8 2 (12.50%) Service Delivery
9 1 (6.25%) Change Management
9 1 (6.25%) Regression Testing
9 1 (6.25%) GAP Analysis
9 1 (6.25%) ITSM
9 1 (6.25%) Telecoms
9 1 (6.25%) Blue Coat
9 1 (6.25%) Automated Testing

Contact Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (12.50%) CMS
1 2 (12.50%) SharePoint
2 1 (6.25%) IIS
Applications
1 7 (43.75%) MS Excel
Business Applications
1 9 (56.25%) Dynamics CRM
2 1 (6.25%) Remedy ITSM
Cloud Services
1 1 (6.25%) IaaS
1 1 (6.25%) Microsoft Azure
Communications & Networking
1 1 (6.25%) HTTP
1 1 (6.25%) Internet
Database & Business Intelligence
1 3 (18.75%) SQL Server
2 1 (6.25%) Data Warehouse
2 1 (6.25%) SQL Server 2012
2 1 (6.25%) SQL Server Integration Services
Development Applications
1 3 (18.75%) Team Foundation Server
2 1 (6.25%) Fiddler
2 1 (6.25%) Selenium
2 1 (6.25%) SpecFlow
2 1 (6.25%) Visual Studio
General
1 1 (6.25%) Telecoms
Job Titles
1 4 (25.00%) Developer
2 3 (18.75%) Consultant
2 3 (18.75%) CRM Developer
3 2 (12.50%) Analyst
3 2 (12.50%) CRM Analyst
3 2 (12.50%) CRM Consultant
3 2 (12.50%) Project Manager
4 1 (6.25%) Data Consultant
4 1 (6.25%) Dynamics CRM Consultant
4 1 (6.25%) Dynamics CRM Developer
4 1 (6.25%) Management Consultant
4 1 (6.25%) Microsoft Developer
4 1 (6.25%) Migration Consultant
4 1 (6.25%) Network Engineer
4 1 (6.25%) Network Support
4 1 (6.25%) Network Support Engineer
4 1 (6.25%) Software Developer
4 1 (6.25%) Support Analyst
4 1 (6.25%) Support Engineer
4 1 (6.25%) Tester
Libraries, Frameworks & Software Standards
1 4 (25.00%) .NET
2 1 (6.25%) .NET Framework
2 1 (6.25%) Gherkin
2 1 (6.25%) JSON
2 1 (6.25%) REST
2 1 (6.25%) RESTful
2 1 (6.25%) XML
Miscellaneous
1 1 (6.25%) Analytical Skills
1 1 (6.25%) Social Media
Operating Systems
1 2 (12.50%) Windows
2 1 (6.25%) Windows 7
2 1 (6.25%) Windows Server
2 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 11 (68.75%) CRM
2 6 (37.50%) Agile Software Development
3 3 (18.75%) Data Migration
3 3 (18.75%) Data Modelling
3 3 (18.75%) Migration
3 3 (18.75%) Scrum
4 2 (12.50%) Service Delivery
4 2 (12.50%) Unit Testing
4 2 (12.50%) User Stories
4 2 (12.50%) Workflow
5 1 (6.25%) Agile Project Management
5 1 (6.25%) Business Transformation
5 1 (6.25%) Cybersecurity
5 1 (6.25%) ITIL V3
5 1 (6.25%) Kalman Filter
5 1 (6.25%) Re-Platforming
5 1 (6.25%) SDLC
5 1 (6.25%) Service Design
5 1 (6.25%) Test Strategy
5 1 (6.25%) V-Model
Programming Languages
1 5 (31.25%) C#
2 3 (18.75%) JavaScript
3 2 (12.50%) C
3 2 (12.50%) SQL
4 1 (6.25%) C++
4 1 (6.25%) PowerShell
Qualifications
1 1 (6.25%) CCNA
1 1 (6.25%) Cisco Certification
1 1 (6.25%) Microsoft Certification
1 1 (6.25%) SC Cleared
1 1 (6.25%) Security Cleared
Quality Assurance & Compliance
1 1 (6.25%) ISO/IEC 27001
1 1 (6.25%) SLA
Vendors
1 7 (43.75%) Microsoft
2 1 (6.25%) Blue Coat
2 1 (6.25%) CheckPoint
2 1 (6.25%) Cisco
2 1 (6.25%) Remedy
2 1 (6.25%) Salesforce.com
Reading, Berkshire
TEKsystems
Rate: £300 - £430 per day
Posted: 6 days ago