The following table provides summary statistics for contract job vacancies with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Contact Management
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 573 638 627
Rank change year-on-year +65 -11  
Contract jobs citing Contact Management 14 14 9
As % of all contract IT jobs advertised in the UK 0.030% 0.026% 0.016%
As % of the Processes & Methodologies category 0.036% 0.032% 0.020%
Number of daily rates quoted 7 6 7
Median daily rate £400 £456 £488
Median daily rate % change year-on-year -12.32% -6.41%  
90% offered a daily rate of more than £371 £378 £360
10% offered a daily rate of more than £470 £534 £530
UK excluding London median daily rate £400 £438 £444
% change year-on-year -8.57% -1.40%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process and methodology skills.

Contract Process & Methodology Skills
UK
Contract job vacancies with a requirement for process and methodology skills 39103 44215 45229
As % of all contract IT job vacancies advertised in the UK 84.49% 83.33% 80.71%
Number of daily rates quoted 25496 29340 29026
Median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.85% +6.06%  
90% offered a daily rate of more than £313 £300 £285
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £415 £400 £380
% change year-on-year +3.75% +5.26%  
Number of hourly rates quoted 1041 1070 1262
Median hourly rate £32.50 £27.50 £27.50
Median hourly rate % change year-on-year +18.18% -  
90% offered a hourly rate of more than £13.00 £12.58 £12.35
10% offered a hourly rate of more than £53.00 £48.70 £50.00
UK excluding London median hourly rate £34.00 £28.50 £30.00
% change year-on-year +19.29% -5.00%  

Contact Management
Job Vacancy Trend

The job posting trend of jobs advertised citing Contact Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Contact Management in the UK

Contact Management
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Contact Management.

Contractor daily rate trend for Contact Management in the UK

Contact Management
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Contact Management over the 3 months to 25 June 2017.

Contractor daily rate histogram for Contact Management in the UK

Contact Management
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Contact Management.

Contractor hourly rate trend for Contact Management in the UK

Contact Management
Top 9 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 13 £400 -12.32% 3
South East +41 7 £400 -11.60% 1
London +5 6 £388 -34.04% 1
Berkshire +21 5 £408 -10.43% 1
Reading +13 3 £365 -19.78% 1
East Sussex - 1 £400 -
Newport - 1 - -
South Wales - 1 - -
Wales - 1 - -

For the 6 months to 25 June 2017, IT contractor jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Contact Management.

1 16 (69.57%) CRM
2 15 (65.22%) Dynamics CRM
3 7 (30.43%) Microsoft
3 7 (30.43%) .NET
4 6 (26.09%) Project Management
4 6 (26.09%) Avaya
4 6 (26.09%) Business Analysis
4 6 (26.09%) Agile Software Development
5 5 (21.74%) .NET Framework
5 5 (21.74%) Windows
5 5 (21.74%) SQL Server
5 5 (21.74%) SharePoint
5 5 (21.74%) Skype for Business
5 5 (21.74%) Facebook
5 5 (21.74%) Twitter
5 5 (21.74%) Skype
6 4 (17.39%) System Integration Testing
6 4 (17.39%) Test Automation
6 4 (17.39%) Web Services
6 4 (17.39%) Cisco
6 4 (17.39%) Integration Testing
6 4 (17.39%) WCF
6 4 (17.39%) Management Information System
7 3 (13.04%) Stakeholder Management
7 3 (13.04%) CMS
7 3 (13.04%) Service Delivery
7 3 (13.04%) Change Management
7 3 (13.04%) ERP
7 3 (13.04%) C#
7 3 (13.04%) Team Foundation Server

Contact Management
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (21.74%) SharePoint
1 5 (21.74%) Skype for Business
2 3 (13.04%) CMS
3 1 (4.35%) IIS
Business Applications
1 15 (65.22%) Dynamics CRM
2 1 (4.35%) Remedy ITSM
Cloud Services
1 3 (13.04%) Microsoft Azure
2 2 (8.70%) IaaS
2 2 (8.70%) PaaS
Communications & Networking
1 5 (21.74%) Skype
2 2 (8.70%) Cisco ICM
3 1 (4.35%) HTTP
3 1 (4.35%) Internet
3 1 (4.35%) VoIP
Database & Business Intelligence
1 5 (21.74%) SQL Server
Development Applications
1 3 (13.04%) Team Foundation Server
2 1 (4.35%) Fiddler
2 1 (4.35%) Selenium
2 1 (4.35%) SpecFlow
2 1 (4.35%) Visual Studio
General
1 2 (8.70%) Advertising
1 2 (8.70%) Banking
2 1 (4.35%) Telecoms
Job Titles
1 8 (34.78%) Developer
2 7 (30.43%) Project Manager
3 4 (17.39%) .NET Developer
3 4 (17.39%) CRM Developer
3 4 (17.39%) Integration Developer
4 3 (13.04%) Telephony Manager
4 3 (13.04%) Telephony Project Manager
5 2 (8.70%) Dynamics CRM Developer
5 2 (8.70%) Network Engineer
6 1 (4.35%) Administrator
6 1 (4.35%) Avaya Engineer
6 1 (4.35%) Cisco Engineer
6 1 (4.35%) Cisco Network Engineer
6 1 (4.35%) CRM Consultant
6 1 (4.35%) Implementation Consultant
6 1 (4.35%) Microsoft Developer
6 1 (4.35%) Network Support
6 1 (4.35%) Network Support Engineer
6 1 (4.35%) Support Engineer
6 1 (4.35%) Tester
Libraries, Frameworks & Software Standards
1 7 (30.43%) .NET
2 5 (21.74%) .NET Framework
3 4 (17.39%) WCF
3 4 (17.39%) Web Services
4 1 (4.35%) Gherkin
4 1 (4.35%) JSON
4 1 (4.35%) REST
4 1 (4.35%) RESTful
4 1 (4.35%) XML
Miscellaneous
1 4 (17.39%) Management Information System
2 1 (4.35%) Analytical Skills
Operating Systems
1 5 (21.74%) Windows
2 1 (4.35%) Windows 7
2 1 (4.35%) Windows Server
2 1 (4.35%) Windows Server 2012
Processes & Methodologies
1 16 (69.57%) CRM
2 6 (26.09%) Agile Software Development
2 6 (26.09%) Business Analysis
2 6 (26.09%) Project Management
3 4 (17.39%) Integration Testing
3 4 (17.39%) System Integration Testing
3 4 (17.39%) Test Automation
4 3 (13.04%) Change Management
4 3 (13.04%) ERP
4 3 (13.04%) MSF
4 3 (13.04%) Service Delivery
4 3 (13.04%) Stakeholder Management
5 2 (8.70%) Data Migration
5 2 (8.70%) Data Modelling
5 2 (8.70%) ITIL
5 2 (8.70%) Migration
5 2 (8.70%) Unit Testing
5 2 (8.70%) User Stories
6 1 (4.35%) Agile Project Management
6 1 (4.35%) Cybersecurity
Programming Languages
1 3 (13.04%) C#
2 2 (8.70%) C
2 2 (8.70%) JavaScript
3 1 (4.35%) C++
3 1 (4.35%) SQL
Qualifications
1 2 (8.70%) CCNA
1 2 (8.70%) Cisco Certification
1 2 (8.70%) Security Cleared
2 1 (4.35%) DV Cleared
2 1 (4.35%) SC Cleared
Quality Assurance & Compliance
1 2 (8.70%) ISO/IEC 20000
1 2 (8.70%) ISO/IEC 27001
1 2 (8.70%) SLA
Vendors
1 7 (30.43%) Microsoft
2 6 (26.09%) Avaya
3 5 (21.74%) Facebook
3 5 (21.74%) Twitter
4 4 (17.39%) Cisco
5 3 (13.04%) Red Box
6 2 (8.70%) Oracle
7 1 (4.35%) Blue Coat
7 1 (4.35%) CheckPoint
7 1 (4.35%) Remedy
7 1 (4.35%) Salesforce.com