Period
to 19 January 2018

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > Scotland
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 130 92 58
Rank change year-on-year -38 -34 +37
Contract jobs citing Service Management 53 79 171
As % of all contract IT jobs advertised in Scotland 1.11% 2.09% 3.01%
As % of the Processes & Methodologies category 1.30% 2.52% 3.67%
Number of daily rates quoted 32 47 73
Scotland median daily rate £375 £333 £300
Median daily rate % change year-on-year +12.78% +10.83% -20.00%
10th Percentile £197 £163 £110
90th Percentile £485 £443 £450
UK median daily rate £425 £425 £413
% change year-on-year - +3.03% +3.13%
Number of hourly rates quoted 0 1 0
Scotland median hourly rate - £19.50 -
UK median hourly rate £16.83 £14.25 £17.00
% change year-on-year +18.11% -16.18% +13.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Contract vacancies with a requirement for process or methodology skills 4,070 3,139 4,658
As % of all contract IT jobs advertised in Scotland 85.18% 83.24% 81.91%
Number of daily rates quoted 2,364 1,828 2,489
Scotland median daily rate £400 £375 £375
Median daily rate % change year-on-year +6.67% - -
10th Percentile £255 £250 £243
90th Percentile £547 £500 £516
UK median daily rate £450 £425 £425
% change year-on-year +5.88% - +6.25%
Number of hourly rates quoted 88 91 79
Scotland median hourly rate £21.75 £21.50 £23.35
Median hourly rate % change year-on-year +1.16% -7.92% +3.78%
10th Percentile £11.25 £10.63 £12.35
90th Percentile £38.96 £46.00 £47.75
UK median hourly rate £23.44 £24.50 £23.50
% change year-on-year -4.34% +4.26% +17.50%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Scotland.

Contractor daily rate trend for Service Management in Scotland

Service Management
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Service Management in Scotland over the 6 months to 19 January 2018.

Contractor daily rate histogram for Service Management in Scotland

Service Management
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Scotland.

Contractor hourly rate trend for Service Management in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -49 24 £426 +0.29% 11
Glasgow -13 12 £375 +9.09% 4
Stirling +8 6 £210 -
Renfrewshire +25 2 £158 -49.60% 1
West Dunbartonshire +2 2 £375 -5.06%
Dundee - 2 - - 2
Fife +1 1 - -
Lanarkshire -1 1 £275 -
Inverclyde - 1 £325 - 1
Service Management
UK

For the 6 months to 19 January 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Service Management.

1 40 (75.47%) ITIL
2 17 (32.08%) ITSM
3 16 (30.19%) Finance
4 14 (26.42%) Microsoft
5 12 (22.64%) Service Delivery
6 11 (20.75%) Banking
7 10 (18.87%) Stakeholder Management
7 10 (18.87%) Windows
8 9 (16.98%) Project Management
8 9 (16.98%) Active Directory
8 9 (16.98%) VMware
8 9 (16.98%) Continuous Improvement
9 8 (15.09%) Supplier Management
9 8 (15.09%) VMware Infrastructure
10 7 (13.21%) Analytical Skills
11 6 (11.32%) Office 365
11 6 (11.32%) PRINCE2
12 5 (9.43%) Linux
12 5 (9.43%) SQL Server
12 5 (9.43%) Microsoft Office
12 5 (9.43%) PowerShell
12 5 (9.43%) Problem Management
12 5 (9.43%) COBIT
13 4 (7.55%) WSUS
13 4 (7.55%) Retail Banking
13 4 (7.55%) ISO/IEC 27001
13 4 (7.55%) Degree
13 4 (7.55%) QA
13 4 (7.55%) Incident Management
13 4 (7.55%) Windows Server 2008

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.77%) IBM Notes
2 1 (1.89%) Blackberry Enterprise Server
2 1 (1.89%) IIS
2 1 (1.89%) MS Exchange
2 1 (1.89%) SharePoint
Applications
1 5 (9.43%) Microsoft Office
2 2 (3.77%) Microsoft Excel
2 2 (3.77%) Microsoft PowerPoint
2 2 (3.77%) Microsoft Project
Cloud Services
1 6 (11.32%) Office 365
2 2 (3.77%) Microsoft Azure
3 1 (1.89%) Amazon AWS
3 1 (1.89%) Azure Active Directory
Communications & Networking
1 3 (5.66%) NetScaler
1 3 (5.66%) SAN
2 2 (3.77%) FTP
2 2 (3.77%) LAN
2 2 (3.77%) WAN
3 1 (1.89%) DHCP
3 1 (1.89%) DNS
Database & Business Intelligence
1 5 (9.43%) SQL Server
2 2 (3.77%) Oracle Database
2 2 (3.77%) Oracle Database 10g
2 2 (3.77%) Oracle Database 11g
2 2 (3.77%) Oracle9i Database
2 2 (3.77%) Relational Database
3 1 (1.89%) MongoDB
3 1 (1.89%) Oracle Database 12c
Development Applications
1 2 (3.77%) Oracle APEX
General
1 16 (30.19%) Finance
2 11 (20.75%) Banking
3 4 (7.55%) Retail Banking
4 2 (3.77%) Law
Job Titles
1 10 (18.87%) Analyst
1 10 (18.87%) IT Manager
2 5 (9.43%) Service Manager
3 4 (7.55%) IT Security Manager
3 4 (7.55%) Project Manager
3 4 (7.55%) Security Manager
4 3 (5.66%) 3rd Line Support
4 3 (5.66%) Business Analyst
4 3 (5.66%) IT Services Manager
4 3 (5.66%) Operations Manager
4 3 (5.66%) Operations Project Manager
4 3 (5.66%) Service Transition Manager
4 3 (5.66%) Technical Analyst
4 3 (5.66%) Transition Manager
5 2 (3.77%) 3rd Line Engineer
5 2 (3.77%) Citrix Support Engineer
5 2 (3.77%) IT Procurement Manager
5 2 (3.77%) Oracle DBA
5 2 (3.77%) Product Owner
5 2 (3.77%) SAN Storage Engineer
Libraries, Frameworks & Software Standards
1 2 (3.77%) ISPF
1 2 (3.77%) Oracle GoldenGate
1 2 (3.77%) Oracle Streams
2 1 (1.89%) HTML
2 1 (1.89%) LDAP
2 1 (1.89%) Software Packaging
2 1 (1.89%) Web Services
2 1 (1.89%) XML
Miscellaneous
1 7 (13.21%) Analytical Skills
2 3 (5.66%) Clustering
2 3 (5.66%) Management Information System
3 2 (3.77%) Client/Server
3 2 (3.77%) IBM XIV
3 2 (3.77%) Mainframe
3 2 (3.77%) Minimum Viable Product
3 2 (3.77%) Replication
4 1 (1.89%) Blackberry
4 1 (1.89%) CMDB
4 1 (1.89%) Computer Science
4 1 (1.89%) Data Centre
4 1 (1.89%) e-Learning
4 1 (1.89%) Enterprise Storage
4 1 (1.89%) NHS
4 1 (1.89%) PKI
Operating Systems
1 10 (18.87%) Windows
2 5 (9.43%) Linux
3 4 (7.55%) AIX
3 4 (7.55%) Solaris
3 4 (7.55%) Windows Server 2008
4 3 (5.66%) Red Hat Enterprise Linux
5 2 (3.77%) SUSE
5 2 (3.77%) Windows 10
5 2 (3.77%) Windows Server
5 2 (3.77%) Windows Server 2003
6 1 (1.89%) Mac OS
6 1 (1.89%) Ubuntu
6 1 (1.89%) Unix
6 1 (1.89%) Windows 7
6 1 (1.89%) Windows Server 2012
Processes & Methodologies
1 40 (75.47%) ITIL
2 17 (32.08%) ITSM
3 12 (22.64%) Service Delivery
4 10 (18.87%) Stakeholder Management
5 9 (16.98%) Continuous Improvement
5 9 (16.98%) Project Management
6 8 (15.09%) Supplier Management
7 6 (11.32%) PRINCE2
8 5 (9.43%) Problem Management
9 4 (7.55%) Agile Software Development
9 4 (7.55%) Change Control
9 4 (7.55%) Incident Management
9 4 (7.55%) Migration
9 4 (7.55%) Programme Management
9 4 (7.55%) Quality Management
10 3 (5.66%) Asset Management
10 3 (5.66%) Change Management
10 3 (5.66%) Planning and Forecasting
10 3 (5.66%) PRINCE
10 3 (5.66%) Process Management
Programming Languages
1 5 (9.43%) PowerShell
2 3 (5.66%) VBScript
3 2 (3.77%) JCL
4 1 (1.89%) JavaScript
4 1 (1.89%) SQL
Qualifications
1 4 (7.55%) CISM
1 4 (7.55%) CISSP
1 4 (7.55%) Degree
2 3 (5.66%) BPSS Clearance
2 3 (5.66%) ITIL Certification
3 2 (3.77%) Computer Science Degree
3 2 (3.77%) HND
4 1 (1.89%) ISTQB
4 1 (1.89%) ITIL Foundation Certificate
4 1 (1.89%) Microsoft Certification
4 1 (1.89%) PRINCE2 Certification
4 1 (1.89%) PRINCE2 Practitioner
4 1 (1.89%) SC Cleared
4 1 (1.89%) Security Cleared
Quality Assurance & Compliance
1 5 (9.43%) COBIT
2 4 (7.55%) ISO/IEC 27001
2 4 (7.55%) QA
3 3 (5.66%) Disclosure Scotland
4 2 (3.77%) Cyber Essentials
4 2 (3.77%) PMO
4 2 (3.77%) SLA
System Software
1 9 (16.98%) Active Directory
2 8 (15.09%) VMware Infrastructure
3 4 (7.55%) VMware ESXi
4 3 (5.66%) XenApp
4 3 (5.66%) XenDesktop
5 2 (3.77%) Firmware
5 2 (3.77%) Hyper-V
5 2 (3.77%) Microsoft App-V
5 2 (3.77%) Time Sharing Option
6 1 (1.89%) Microsoft Virtual Server
6 1 (1.89%) Virtual Servers
Systems Management
1 4 (7.55%) WSUS
2 3 (5.66%) Microsoft Clustering
2 3 (5.66%) SCOM
3 2 (3.77%) Data Guard
3 2 (3.77%) Enterprise Manager Cloud Control
3 2 (3.77%) Oracle Flashback
3 2 (3.77%) Oracle RMAN
3 2 (3.77%) SCCM
4 1 (1.89%) EMC NetWorker
4 1 (1.89%) McAfee ePO
4 1 (1.89%) SCOrch
Vendors
1 14 (26.42%) Microsoft
2 9 (16.98%) VMware
3 4 (7.55%) Citrix
3 4 (7.55%) IBM
3 4 (7.55%) Ivanti
4 3 (5.66%) Oracle
5 2 (3.77%) Brocade
5 2 (3.77%) Lotus
5 2 (3.77%) McAfee
5 2 (3.77%) Sophos
6 1 (1.89%) Cisco
6 1 (1.89%) CommVault
6 1 (1.89%) EMC
6 1 (1.89%) NetApp
6 1 (1.89%) Red Hat
6 1 (1.89%) Remedy
6 1 (1.89%) ServiceNow
6 1 (1.89%) SolarWinds
6 1 (1.89%) Sun