Period
to 19 October 2018

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > Scotland
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 110 99 82
Rank change year-on-year -11 -17 -19
Contract jobs citing Service Management 101 88 128
As % of all contract IT jobs advertised in Scotland 1.89% 1.83% 2.65%
As % of the Processes & Methodologies category 2.15% 2.14% 3.11%
Number of daily rates quoted 50 41 58
Scotland median daily rate £328 £350 £350
Median daily rate % change year-on-year -6.43% - +16.67%
10th Percentile £121 £210 £224
90th Percentile £500 £445 £500
UK median daily rate £425 £425 £425
Number of hourly rates quoted 4 10 5
Scotland median hourly rate £27.50 £31.93 £36.00
Median hourly rate % change year-on-year -13.86% -11.32% +197.52%
10th Percentile £23.25 £25.15 £35.35
90th Percentile £34.73 £42.13 £39.50
UK median hourly rate £17.50 £16.00 £14.50
% change year-on-year +9.38% +10.34% -14.71%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Contract vacancies with a requirement for process or methodology skills 4,703 4,103 4,115
As % of all contract IT jobs advertised in Scotland 87.81% 85.23% 85.28%
Number of daily rates quoted 2,530 2,311 2,434
Scotland median daily rate £400 £390 £355
Median daily rate % change year-on-year +2.56% +9.86% -5.33%
10th Percentile £250 £255 £231
90th Percentile £550 £530 £488
UK median daily rate £454 £450 £425
% change year-on-year +0.89% +5.88% +3.66%
Number of hourly rates quoted 104 111 107
Scotland median hourly rate £25.00 £26.25 £25.00
Median hourly rate % change year-on-year -4.76% +5.00% +25.00%
10th Percentile £11.17 £13.00 £10.00
90th Percentile £48.00 £43.75 £43.00
UK median hourly rate £21.00 £24.87 £22.50
% change year-on-year -15.56% +10.53% +3.45%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Scotland.

Contractor daily rate trend for Service Management in Scotland

Service Management
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Service Management in Scotland over the 6 months to 19 October 2018.

Contractor daily rate histogram for Service Management in Scotland

Service Management
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Scotland.

Contractor hourly rate trend for Service Management in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -10 49 £388 +9.15% 9
Glasgow +6 26 £310 +12.73% 4
Renfrewshire - 8 £290 -
Stirling -1 6 £375 +25.00%
South Lanarkshire - 5 £260 -
West Dunbartonshire +4 4 £400 +6.67%
West Lothian - 1 £350 -
Service Management
UK

For the 6 months to 19 October 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Scotland region with a requirement for Service Management.

1 60 (59.41%) ITIL
2 24 (23.76%) Finance
3 23 (22.77%) ITSM
4 17 (16.83%) Service Delivery
4 17 (16.83%) Microsoft Office
4 17 (16.83%) Configuration Management
5 16 (15.84%) Security Cleared
6 14 (13.86%) Incident Management
6 14 (13.86%) Microsoft
6 14 (13.86%) Linux
6 14 (13.86%) Windows
7 13 (12.87%) Active Directory
7 13 (12.87%) Asset Management
8 12 (11.88%) Microsoft Excel
9 11 (10.89%) Decision-Making
10 10 (9.90%) Problem-Solving
10 10 (9.90%) Agile Software Development
10 10 (9.90%) SC Cleared
10 10 (9.90%) Continuous Improvement
11 9 (8.91%) Cybersecurity
11 9 (8.91%) SaaS
11 9 (8.91%) Change Management
11 9 (8.91%) Firewall
11 9 (8.91%) Oracle
11 9 (8.91%) SQL Server
11 9 (8.91%) Cisco
11 9 (8.91%) Escalation Management
12 8 (7.92%) Java
12 8 (7.92%) QA
12 8 (7.92%) Problem Management

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.97%) Elasticsearch
1 3 (2.97%) Mule
1 3 (2.97%) Mule ESB
2 2 (1.98%) CMS
2 2 (1.98%) WordPress
3 1 (0.99%) Apache
3 1 (0.99%) Apache Solr
3 1 (0.99%) Blackboard Learn
3 1 (0.99%) Moodle
Applications
1 17 (16.83%) Microsoft Office
2 12 (11.88%) Microsoft Excel
3 5 (4.95%) MS Visio
4 3 (2.97%) Microsoft PowerPoint
Business Applications
1 1 (0.99%) assyst
Cloud Services
1 9 (8.91%) SaaS
2 5 (4.95%) Amazon AWS
3 4 (3.96%) IaaS
4 3 (2.97%) PaaS
5 2 (1.98%) Amazon CloudWatch
5 2 (1.98%) Amazon EC2
5 2 (1.98%) AWS CloudTrail
5 2 (1.98%) Microsoft Azure
5 2 (1.98%) Office 365
6 1 (0.99%) Datadog
6 1 (0.99%) Dynamics 365
6 1 (0.99%) Heroku
Communications & Networking
1 9 (8.91%) Firewall
2 6 (5.94%) LAN
2 6 (5.94%) WAN
3 5 (4.95%) AMQP
4 4 (3.96%) Network Security
5 3 (2.97%) Cisco IOS
5 3 (2.97%) F5 BIG-IP GTM
5 3 (2.97%) F5 BIG-IP LTM
5 3 (2.97%) Junos
5 3 (2.97%) VoIP
6 2 (1.98%) ADSL
6 2 (1.98%) Broadband
6 2 (1.98%) Extranet
6 2 (1.98%) Intranet
6 2 (1.98%) Software-Defined Networking
6 2 (1.98%) VPN
7 1 (0.99%) DNS
7 1 (0.99%) NetScaler
Database & Business Intelligence
1 9 (8.91%) SQL Server
2 5 (4.95%) RDBMS
2 5 (4.95%) Relational Database
3 4 (3.96%) Oracle Database
3 4 (3.96%) Oracle Database 10g
3 4 (3.96%) Oracle Database 11g
4 2 (1.98%) MySQL
4 2 (1.98%) Oracle Database 12c
4 2 (1.98%) Oracle9i Database
5 1 (0.99%) Hadoop
5 1 (0.99%) MongoDB
Development Applications
1 2 (1.98%) Oracle APEX
2 1 (0.99%) Atlassian Bamboo
2 1 (0.99%) Bitbucket
General
1 24 (23.76%) Finance
2 6 (5.94%) Banking
3 4 (3.96%) Law
4 3 (2.97%) German Language
4 3 (2.97%) Legal
5 2 (1.98%) French Language
5 2 (1.98%) Italian Language
5 2 (1.98%) Mandarin Language
5 2 (1.98%) Spanish Language
6 1 (0.99%) Advertising
6 1 (0.99%) Retail
6 1 (0.99%) Telecoms
Job Titles
1 25 (24.75%) Analyst
2 17 (16.83%) Service Manager
3 11 (10.89%) Consultant
4 8 (7.92%) Service Analyst
5 7 (6.93%) Administrator
5 7 (6.93%) Network Engineer
5 7 (6.93%) Service Desk Analyst
6 6 (5.94%) Build Engineer
6 6 (5.94%) Configuration Analyst
7 4 (3.96%) Architect
7 4 (3.96%) Help Desk Analyst
7 4 (3.96%) IT Analyst
8 3 (2.97%) Change Analyst
8 3 (2.97%) DBA
8 3 (2.97%) DV Cleared Network Engineer
8 3 (2.97%) Java Integration Consultant
8 3 (2.97%) Network Support
8 3 (2.97%) Project Manager
8 3 (2.97%) Senior Consultant
8 3 (2.97%) Support Engineer
Libraries, Frameworks & Software Standards
1 7 (6.93%) Spring
2 6 (5.94%) REST
3 5 (4.95%) JMS
3 5 (4.95%) OAuth
3 5 (4.95%) OAuth2
3 5 (4.95%) OpenID
3 5 (4.95%) RabbitMQ
3 5 (4.95%) Spring Integration
4 4 (3.96%) RESTful
5 3 (2.97%) Apache Camel
5 3 (2.97%) Elastic Stack
5 3 (2.97%) LDAP
5 3 (2.97%) Web Services
6 2 (1.98%) AngularJS
6 2 (1.98%) Oracle GoldenGate
6 2 (1.98%) Oracle Streams
7 1 (0.99%) Ajax
7 1 (0.99%) JSON
7 1 (0.99%) SailPoint
7 1 (0.99%) XML
Miscellaneous
1 7 (6.93%) Data Centre
2 6 (5.94%) Analytical Skills
3 5 (4.95%) CMDB
3 5 (4.95%) Security Operations Centre
4 4 (3.96%) CESG
4 4 (3.96%) PKI
5 3 (2.97%) Blog
5 3 (2.97%) Self-Motivation
6 2 (1.98%) Blackberry
6 2 (1.98%) Computer Science
6 2 (1.98%) Hybrid Cloud
6 2 (1.98%) User Experience
7 1 (0.99%) Clustering
7 1 (0.99%) e-Learning
7 1 (0.99%) Public Cloud
7 1 (0.99%) Video Conferencing
7 1 (0.99%) VLE
Operating Systems
1 14 (13.86%) Linux
1 14 (13.86%) Windows
2 4 (3.96%) AIX
2 4 (3.96%) Solaris
2 4 (3.96%) Windows 10
2 4 (3.96%) Windows 7
3 3 (2.97%) Unix
4 2 (1.98%) Red Hat Enterprise Linux
4 2 (1.98%) Windows Server 2003
4 2 (1.98%) Windows XP
5 1 (0.99%) SUSE
Processes & Methodologies
1 60 (59.41%) ITIL
2 23 (22.77%) ITSM
3 17 (16.83%) Configuration Management
3 17 (16.83%) Service Delivery
4 14 (13.86%) Incident Management
5 13 (12.87%) Asset Management
6 11 (10.89%) Decision-Making
7 10 (9.90%) Agile Software Development
7 10 (9.90%) Continuous Improvement
7 10 (9.90%) Problem-Solving
8 9 (8.91%) Change Management
8 9 (8.91%) Cybersecurity
8 9 (8.91%) Escalation Management
9 8 (7.92%) Problem Management
10 7 (6.93%) Continuous Integration
11 6 (5.94%) Collaborative Working
11 6 (5.94%) Programme Delivery
11 6 (5.94%) Root Cause Analysis
11 6 (5.94%) Test Automation
12 5 (4.95%) Continuous Delivery
Programming Languages
1 8 (7.92%) Java
2 6 (5.94%) SQL
3 3 (2.97%) Python
4 2 (1.98%) Shell Script
5 1 (0.99%) JavaScript
5 1 (0.99%) PowerShell
5 1 (0.99%) Ruby
5 1 (0.99%) VBScript
Qualifications
1 16 (15.84%) Security Cleared
2 10 (9.90%) SC Cleared
3 4 (3.96%) DV Cleared
4 3 (2.97%) Degree
4 3 (2.97%) ITIL Certification
5 2 (1.98%) CEH
5 2 (1.98%) CISM
5 2 (1.98%) CISSP
5 2 (1.98%) Computer Science Degree
5 2 (1.98%) SANS
6 1 (0.99%) Citrix Certification
6 1 (0.99%) MCP
6 1 (0.99%) MCSE
6 1 (0.99%) Microsoft Certification
Quality Assurance & Compliance
1 8 (7.92%) QA
2 5 (4.95%) SLA
3 4 (3.96%) Cyber Essentials
4 3 (2.97%) Sarbanes-Oxley
5 2 (1.98%) COBIT
5 2 (1.98%) Data Quality
5 2 (1.98%) Disclosure Scotland
5 2 (1.98%) JSP 440
6 1 (0.99%) ISO/IEC 20000
6 1 (0.99%) ISO/IEC 27001
System Software
1 13 (12.87%) Active Directory
2 3 (2.97%) vSphere
3 2 (1.98%) VMware NSX
4 1 (0.99%) Citrix Presentation Server
4 1 (0.99%) XenApp
Systems Management
1 4 (3.96%) Enterprise Manager Cloud Control
1 4 (3.96%) Oracle Flashback
1 4 (3.96%) Oracle RMAN
2 3 (2.97%) Kibana
2 3 (2.97%) logstash
3 2 (1.98%) Data Guard
3 2 (1.98%) Puppet
3 2 (1.98%) Red Hat Satellite
4 1 (0.99%) Opscode Chef
4 1 (0.99%) Terraform
Vendors
1 14 (13.86%) Microsoft
2 9 (8.91%) Cisco
2 9 (8.91%) Oracle
3 7 (6.93%) F5
3 7 (6.93%) HP
3 7 (6.93%) Juniper
4 5 (4.95%) IBM
4 5 (4.95%) Red Hat
5 4 (3.96%) CheckPoint
5 4 (3.96%) McAfee
5 4 (3.96%) ServiceNow
6 3 (2.97%) Palo Alto
7 2 (1.98%) iManage
7 2 (1.98%) Remedy
7 2 (1.98%) Thales
7 2 (1.98%) VMware
8 1 (0.99%) Citrix
8 1 (0.99%) Dell
8 1 (0.99%) Splunk
8 1 (0.99%) Twitter