Period
to 21 July 2018

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > Scotland
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 119 83 73
Rank change year-on-year -36 -10 +7
Contract jobs citing Service Management 95 93 160
As % of all contract IT jobs advertised in Scotland 1.69% 2.20% 2.91%
As % of the Processes & Methodologies category 1.96% 2.61% 3.38%
Number of daily rates quoted 55 50 79
Scotland median daily rate £300 £325 £375
Median daily rate % change year-on-year -7.69% -13.33% +25.00%
10th Percentile £206 £157 £122
90th Percentile £470 £461 £500
UK median daily rate £440 £425 £425
% change year-on-year +3.53% - +6.25%
Number of hourly rates quoted 1 11 9
Scotland median hourly rate £35.00 £31.85 £36.00
Median hourly rate % change year-on-year +9.89% -11.53% +197.52%
UK median hourly rate £17.50 £16.00 £14.00
% change year-on-year +9.38% +14.29% -9.68%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Contract vacancies with a requirement for process or methodology skills 4,837 3,567 4,740
As % of all contract IT jobs advertised in Scotland 86.27% 84.21% 86.07%
Number of daily rates quoted 2,862 2,069 2,686
Scotland median daily rate £400 £380 £375
Median daily rate % change year-on-year +5.26% +1.33% -
10th Percentile £259 £251 £235
90th Percentile £550 £525 £510
UK median daily rate £450 £450 £425
% change year-on-year +0.11% +5.76% +6.25%
Number of hourly rates quoted 88 80 89
Scotland median hourly rate £17.50 £27.50 £36.00
Median hourly rate % change year-on-year -36.36% -23.61% +31.20%
10th Percentile £10.70 £12.95 £11.25
90th Percentile £51.13 £45.10 £43.90
UK median hourly rate £22.00 £25.00 £24.00
% change year-on-year -12.00% +4.17% +11.63%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Scotland.

Contractor daily rate trend for Service Management in Scotland

Service Management
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Service Management in Scotland over the 6 months to 21 July 2018.

Contractor daily rate histogram for Service Management in Scotland

Service Management
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Scotland.

Contractor hourly rate trend for Service Management in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -29 48 £288 -18.15% 6
Glasgow -18 22 £301 +9.27% 5
Renfrewshire - 14 £283 -
West Dunbartonshire +4 4 £400 -
Stirling -7 4 £450 +50.00%
South Lanarkshire - 2 £213 -
Inverclyde - 1 £320 -
Service Management
UK

For the 6 months to 21 July 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Scotland region with a requirement for Service Management.

1 67 (70.53%) ITIL
2 21 (22.11%) Linux
2 21 (22.11%) Windows
3 20 (21.05%) Microsoft
4 18 (18.95%) Service Delivery
4 18 (18.95%) Decision-Making
5 17 (17.89%) Escalation Management
5 17 (17.89%) Microsoft Office
5 17 (17.89%) Incident Management
6 16 (16.84%) Microsoft Excel
6 16 (16.84%) Finance
7 15 (15.79%) ITSM
7 15 (15.79%) Security Cleared
8 14 (14.74%) SC Cleared
8 14 (14.74%) Active Directory
9 12 (12.63%) Configuration Management
9 12 (12.63%) Project Management
10 11 (11.58%) HP
10 11 (11.58%) Change Management
11 10 (10.53%) Red Hat
11 10 (10.53%) Problem Management
11 10 (10.53%) Red Hat Enterprise Linux
11 10 (10.53%) ITIL V3
11 10 (10.53%) Analytical Skills
12 9 (9.47%) Problem-Solving
12 9 (9.47%) Security Management
12 9 (9.47%) Agile Software Development
13 8 (8.42%) Unix
13 8 (8.42%) Java
13 8 (8.42%) Cybersecurity

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.11%) CMS
1 2 (2.11%) Elasticsearch
1 2 (2.11%) WordPress
2 1 (1.05%) Apache Solr
2 1 (1.05%) Blackboard Learn
2 1 (1.05%) IBM Domino
2 1 (1.05%) Moodle
Applications
1 17 (17.89%) Microsoft Office
2 16 (16.84%) Microsoft Excel
3 5 (5.26%) MS Visio
4 2 (2.11%) Microsoft PowerPoint
Business Applications
1 3 (3.16%) assyst
Cloud Services
1 6 (6.32%) Amazon AWS
2 5 (5.26%) SaaS
3 4 (4.21%) IaaS
3 4 (4.21%) Office 365
3 4 (4.21%) PaaS
4 3 (3.16%) Microsoft Azure
5 2 (2.11%) Amazon CloudWatch
5 2 (2.11%) Amazon EC2
5 2 (2.11%) AWS CloudTrail
6 1 (1.05%) Datadog
6 1 (1.05%) Dynamics 365
6 1 (1.05%) Heroku
Communications & Networking
1 7 (7.37%) VPN
2 5 (5.26%) SAN
3 3 (3.16%) Cisco IOS
3 3 (3.16%) Firewall
3 3 (3.16%) Network Security
3 3 (3.16%) Software-Defined Networking
4 2 (2.11%) ADSL
4 2 (2.11%) Broadband
4 2 (2.11%) Extranet
4 2 (2.11%) F5 BIG-IP GTM
4 2 (2.11%) F5 BIG-IP LTM
4 2 (2.11%) Intranet
4 2 (2.11%) LAN
4 2 (2.11%) WAN
5 1 (1.05%) VoIP
Database & Business Intelligence
1 6 (6.32%) Relational Database
2 5 (5.26%) Oracle Database
2 5 (5.26%) Oracle Database 11g
2 5 (5.26%) SQL Server
3 4 (4.21%) Oracle Database 10g
4 3 (3.16%) Oracle Database 12c
5 2 (2.11%) Oracle9i Database
6 1 (1.05%) Data Warehouse
6 1 (1.05%) MongoDB
6 1 (1.05%) MySQL
6 1 (1.05%) QlikView
6 1 (1.05%) RDBMS
6 1 (1.05%) SQL Server 2008
6 1 (1.05%) SQL Server 2012
6 1 (1.05%) SQL Server 2014
6 1 (1.05%) SQL Server 2016
6 1 (1.05%) SQL Server Integration Services
6 1 (1.05%) SQL Server Reporting Services
Development Applications
1 2 (2.11%) Oracle APEX
2 1 (1.05%) Atlassian Bamboo
2 1 (1.05%) Bitbucket
General
1 16 (16.84%) Finance
2 6 (6.32%) Banking
3 5 (5.26%) Law
4 2 (2.11%) French Language
4 2 (2.11%) German Language
4 2 (2.11%) Italian Language
4 2 (2.11%) Mandarin Language
4 2 (2.11%) Spanish Language
5 1 (1.05%) Back Office
5 1 (1.05%) Telecoms
Job Titles
1 18 (18.95%) Administrator
2 16 (16.84%) Service Manager
3 14 (14.74%) Analyst
4 9 (9.47%) Systems Administrator
5 8 (8.42%) Deployment Manager
5 8 (8.42%) Release Manager
6 6 (6.32%) Change and Release Manager
6 6 (6.32%) Change Manager
7 5 (5.26%) Consultant
7 5 (5.26%) Developer
7 5 (5.26%) Project Manager
8 4 (4.21%) Support Analyst
9 3 (3.16%) Applications Developer
9 3 (3.16%) Applications Support
9 3 (3.16%) Architect
9 3 (3.16%) Business Analyst
9 3 (3.16%) DBA
9 3 (3.16%) Java Developer
9 3 (3.16%) Network Engineer
9 3 (3.16%) Service Analyst
Libraries, Frameworks & Software Standards
1 6 (6.32%) RESTful
2 5 (5.26%) LDAP
3 3 (3.16%) .NET
3 3 (3.16%) CSS
3 3 (3.16%) HTML
3 3 (3.16%) jQuery
3 3 (3.16%) Oracle GoldenGate
3 3 (3.16%) Twitter Bootstrap
4 2 (2.11%) Elastic Stack
4 2 (2.11%) Oracle Streams
4 2 (2.11%) Web Services
5 1 (1.05%) SailPoint
5 1 (1.05%) XML
Miscellaneous
1 10 (10.53%) Analytical Skills
2 8 (8.42%) Data Centre
3 5 (5.26%) Security Operations Centre
4 4 (4.21%) CMDB
5 3 (3.16%) Blog
5 3 (3.16%) Enterprise Software
5 3 (3.16%) Hybrid Cloud
5 3 (3.16%) Management Information System
5 3 (3.16%) PKI
5 3 (3.16%) Self-Motivation
6 2 (2.11%) Blackberry
7 1 (1.05%) Computer Science
7 1 (1.05%) e-Learning
7 1 (1.05%) Minimum Viable Product
7 1 (1.05%) Public Cloud
7 1 (1.05%) User Experience
7 1 (1.05%) VLE
7 1 (1.05%) Wiki
Operating Systems
1 21 (22.11%) Linux
1 21 (22.11%) Windows
2 10 (10.53%) Red Hat Enterprise Linux
3 8 (8.42%) Unix
4 5 (5.26%) Windows 10
4 5 (5.26%) Windows Server
5 4 (4.21%) AIX
5 4 (4.21%) Solaris
5 4 (4.21%) Windows Server 2012
6 3 (3.16%) HPUX
6 3 (3.16%) Windows 7
7 2 (2.11%) Windows Server 2003
7 2 (2.11%) Windows XP
8 1 (1.05%) Windows Server 2008
Processes & Methodologies
1 67 (70.53%) ITIL
2 18 (18.95%) Decision-Making
2 18 (18.95%) Service Delivery
3 17 (17.89%) Escalation Management
3 17 (17.89%) Incident Management
4 15 (15.79%) ITSM
5 12 (12.63%) Configuration Management
5 12 (12.63%) Project Management
6 11 (11.58%) Change Management
7 10 (10.53%) ITIL V3
7 10 (10.53%) Problem Management
8 9 (9.47%) Agile Software Development
8 9 (9.47%) Problem-Solving
8 9 (9.47%) Security Management
9 8 (8.42%) Cybersecurity
9 8 (8.42%) Supplier Management
10 7 (7.37%) Continuous Improvement
11 6 (6.32%) CRM
11 6 (6.32%) Programme Delivery
12 5 (5.26%) PRINCE2
Programming Languages
1 8 (8.42%) Java
2 7 (7.37%) Python
3 3 (3.16%) JavaScript
3 3 (3.16%) PHP
4 2 (2.11%) SQL
5 1 (1.05%) Ruby
5 1 (1.05%) T-SQL
Qualifications
1 15 (15.79%) Security Cleared
2 14 (14.74%) SC Cleared
3 4 (4.21%) Degree
4 3 (3.16%) CEH
4 3 (3.16%) CISM
4 3 (3.16%) CISSP
4 3 (3.16%) ITIL Certification
4 3 (3.16%) SANS
5 2 (2.11%) Microsoft Certification
6 1 (1.05%) CompTIA Security+
6 1 (1.05%) Computer Science Degree
6 1 (1.05%) DV Cleared
6 1 (1.05%) ISTQB
6 1 (1.05%) MCSA
6 1 (1.05%) MCSE
6 1 (1.05%) MCTS
6 1 (1.05%) OCP
6 1 (1.05%) Oracle Certification
Quality Assurance & Compliance
1 6 (6.32%) Disclosure Scotland
1 6 (6.32%) QA
1 6 (6.32%) SLA
2 3 (3.16%) PMO
3 1 (1.05%) Data Quality
3 1 (1.05%) ISO/IEC 20000
3 1 (1.05%) ISO/IEC 27001
3 1 (1.05%) JSP 440
3 1 (1.05%) Sarbanes-Oxley
System Software
1 14 (14.74%) Active Directory
Systems Management
1 5 (5.26%) Oracle RMAN
2 4 (4.21%) Enterprise Manager Cloud Control
2 4 (4.21%) Oracle Flashback
3 2 (2.11%) Data Guard
3 2 (2.11%) Kibana
3 2 (2.11%) logstash
4 1 (1.05%) MaaS360
4 1 (1.05%) Nessus
4 1 (1.05%) Opscode Chef
4 1 (1.05%) Puppet
4 1 (1.05%) SCCM
4 1 (1.05%) Symantec Endpoint Protection
4 1 (1.05%) Terraform
4 1 (1.05%) WSUS
Vendors
1 20 (21.05%) Microsoft
2 11 (11.58%) HP
3 10 (10.53%) Red Hat
4 5 (5.26%) Oracle
5 4 (4.21%) Cisco
6 3 (3.16%) CheckPoint
6 3 (3.16%) F5
6 3 (3.16%) Juniper
6 3 (3.16%) McAfee
6 3 (3.16%) ServiceNow
7 2 (2.11%) iManage
7 2 (2.11%) Thales
8 1 (1.05%) Blackboard
8 1 (1.05%) IBM
8 1 (1.05%) New Relic
8 1 (1.05%) Remedy
8 1 (1.05%) SolarWinds
8 1 (1.05%) Splunk
8 1 (1.05%) Symantec
8 1 (1.05%) Twitter