Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > Scotland
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 110 81 56
Rank change year-on-year -29 -25 +61
Contract jobs citing Service Management 81 109 186
As % of all contract IT jobs advertised in Scotland 1.64% 2.51% 3.00%
As % of the Processes & Methodologies category 1.95% 3.00% 3.65%
Number of daily rates quoted 42 46 91
Scotland median daily rate £355 £325 £300
Median daily rate % change year-on-year +9.23% +8.33% -14.29%
10th Percentile £263 £239 £124
90th Percentile £474 £500 £488
UK median daily rate £416 £425 £400
% change year-on-year -2.12% +6.25% +5.26%
Number of hourly rates quoted 5 2 0
Scotland median hourly rate £37.50 £27.50 -
Median hourly rate % change year-on-year +36.36% - -
UK median hourly rate £15.50 £15.00 £18.00
% change year-on-year +3.33% -16.67% +20.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Contract vacancies with a requirement for process or methodology skills 4160 3628 5098
As % of all contract IT jobs advertised in Scotland 84.09% 83.59% 82.19%
Number of daily rates quoted 2365 2124 2661
Scotland median daily rate £390 £360 £375
Median daily rate % change year-on-year +8.33% -4.00% -
10th Percentile £250 £250 £250
90th Percentile £538 £488 £500
UK median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 104 87 106
Scotland median hourly rate £24.50 £21.00 £25.61
Median hourly rate % change year-on-year +16.67% -18.00% +17.75%
10th Percentile £13.00 £10.67 £12.35
90th Percentile £45.00 £43.00 £47.00
UK median hourly rate £23.32 £24.00 £22.50
% change year-on-year -2.83% +6.67% +18.42%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Scotland.

Contractor daily rate trend for Service Management in Scotland

Service Management
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Service Management in Scotland over the 6 months to 19 November 2017.

Contractor daily rate histogram for Service Management in Scotland

Service Management
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Scotland.

Contractor hourly rate trend for Service Management in Scotland

Service Management
Contractor Hourly Rate Histogram in Scotland

The hourly rate distribution of IT jobs citing Service Management in Scotland over the 6 months to 19 November 2017.

Contractor hourly rate histogram for Service Management in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -21 44 £381 -15.28% 2
Glasgow -19 11 £275 -19.41% 5
Stirling +10 7 £300 - 1
Aberdeen - 7 £375 -
West Dunbartonshire +1 3 £375 -
Dundee - 2 - -
Renfrewshire +30 1 £160 -48.39%
Fife +1 1 - -
Lanarkshire 0 1 £275 -
Service Management
UK

For the 6 months to 19 November 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Service Management.

1 57 (70.37%) ITIL
2 33 (40.74%) ITSM
3 19 (23.46%) Finance
4 18 (22.22%) Stakeholder Management
4 18 (22.22%) Service Delivery
5 17 (20.99%) Microsoft
6 16 (19.75%) Windows
6 16 (19.75%) Banking
7 15 (18.52%) Active Directory
7 15 (18.52%) Project Management
8 13 (16.05%) Analytical Skills
9 11 (13.58%) VMware
9 11 (13.58%) Continuous Improvement
10 10 (12.35%) Degree
10 10 (12.35%) Process Management
10 10 (12.35%) PRINCE2
11 9 (11.11%) Quality Management
11 9 (11.11%) Programme Management
11 9 (11.11%) Release Management
11 9 (11.11%) Planning and Forecasting
12 8 (9.88%) Office 365
12 8 (9.88%) Cisco
12 8 (9.88%) Citrix
13 7 (8.64%) HP
13 7 (8.64%) Juniper
13 7 (8.64%) Cisco Certification
13 7 (8.64%) CheckPoint
13 7 (8.64%) CCIE
13 7 (8.64%) CCNP
13 7 (8.64%) CCIP

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (8.64%) MS Exchange
2 4 (4.94%) Exchange Server 2010
3 2 (2.47%) IBM Notes
4 1 (1.23%) Blackberry Enterprise Server
4 1 (1.23%) IIS
4 1 (1.23%) SharePoint
Applications
1 4 (4.94%) Microsoft Office
Cloud Services
1 8 (9.88%) Office 365
2 1 (1.23%) Microsoft Azure
Communications & Networking
1 7 (8.64%) Firewall
1 7 (8.64%) LAN
1 7 (8.64%) WAN
1 7 (8.64%) Wireless
2 6 (7.41%) BIG-IP
3 4 (4.94%) FTP
4 3 (3.70%) NetScaler
5 1 (1.23%) DHCP
5 1 (1.23%) DNS
5 1 (1.23%) LDAP
5 1 (1.23%) Skype
5 1 (1.23%) WebEx
Database & Business Intelligence
1 5 (6.17%) SQL Server
2 2 (2.47%) Oracle Database
2 2 (2.47%) Oracle Database 10g
2 2 (2.47%) Oracle Database 11g
2 2 (2.47%) Oracle9i Database
3 1 (1.23%) MongoDB
3 1 (1.23%) Oracle Database 12c
Development Applications
1 2 (2.47%) Oracle APEX
General
1 19 (23.46%) Finance
2 16 (19.75%) Banking
3 4 (4.94%) Law
3 4 (4.94%) Telecoms
4 3 (3.70%) Retail Banking
Job Titles
1 13 (16.05%) IT Manager
2 12 (14.81%) Project Manager
3 11 (13.58%) Analyst
4 9 (11.11%) Operations Manager
5 8 (9.88%) Operations Project Manager
6 7 (8.64%) Network Engineer
6 7 (8.64%) Service Manager
7 5 (6.17%) IT Services Manager
7 5 (6.17%) Service Transition Manager
7 5 (6.17%) Transition Manager
8 4 (4.94%) Business Analyst
8 4 (4.94%) Developer
8 4 (4.94%) Infrastructure Engineer
8 4 (4.94%) Technical Developer
9 3 (3.70%) 3rd Line Support
9 3 (3.70%) Consultant
9 3 (3.70%) Desktop Support
9 3 (3.70%) IT Procurement Manager
9 3 (3.70%) Procurement Manager
9 3 (3.70%) Software Asset Manager
Libraries, Frameworks & Software Standards
1 4 (4.94%) ISPF
2 3 (3.70%) XML
3 2 (2.47%) Oracle GoldenGate
3 2 (2.47%) Oracle Streams
3 2 (2.47%) Software Packaging
4 1 (1.23%) HTML
4 1 (1.23%) Web Services
Miscellaneous
1 13 (16.05%) Analytical Skills
2 5 (6.17%) Computer Science
3 4 (4.94%) Mainframe
3 4 (4.94%) PKI
4 3 (3.70%) Clustering
4 3 (3.70%) Management Information System
5 2 (2.47%) Client/Server
6 1 (1.23%) Blackberry
6 1 (1.23%) CMDB
6 1 (1.23%) Data Centre
6 1 (1.23%) e-Learning
6 1 (1.23%) FMCG
6 1 (1.23%) Minimum Viable Product
6 1 (1.23%) NHS
6 1 (1.23%) Smartphone
6 1 (1.23%) Video Conferencing
Operating Systems
1 16 (19.75%) Windows
2 5 (6.17%) Windows Server
3 4 (4.94%) Windows Server 2008
4 3 (3.70%) Linux
4 3 (3.70%) Windows 10
4 3 (3.70%) Windows 7
5 2 (2.47%) AIX
5 2 (2.47%) Solaris
6 1 (1.23%) Mac OS
6 1 (1.23%) Red Hat Enterprise Linux
6 1 (1.23%) Ubuntu
6 1 (1.23%) Unix
6 1 (1.23%) Windows Server 2003
6 1 (1.23%) Windows Server 2012
Processes & Methodologies
1 57 (70.37%) ITIL
2 33 (40.74%) ITSM
3 18 (22.22%) Service Delivery
3 18 (22.22%) Stakeholder Management
4 15 (18.52%) Project Management
5 11 (13.58%) Continuous Improvement
6 10 (12.35%) PRINCE2
6 10 (12.35%) Process Management
7 9 (11.11%) Planning and Forecasting
7 9 (11.11%) Programme Management
7 9 (11.11%) Quality Management
7 9 (11.11%) Release Management
8 7 (8.64%) Incident Management
9 6 (7.41%) PRINCE
9 6 (7.41%) Supplier Management
10 5 (6.17%) Asset Management
10 5 (6.17%) ITIL V3
11 4 (4.94%) People Management
11 4 (4.94%) Security Patching
11 4 (4.94%) Software Asset Management
Programming Languages
1 6 (7.41%) PowerShell
2 4 (4.94%) JCL
3 3 (3.70%) SQL
3 3 (3.70%) VBScript
4 1 (1.23%) JavaScript
Qualifications
1 10 (12.35%) Degree
2 7 (8.64%) CCDP
2 7 (8.64%) CCIE
2 7 (8.64%) CCIP
2 7 (8.64%) CCNP
2 7 (8.64%) CCSA
2 7 (8.64%) CCSE
2 7 (8.64%) Cisco Certification
2 7 (8.64%) HP ASE
2 7 (8.64%) HP MASE
2 7 (8.64%) JNCIA
2 7 (8.64%) JNCIE
3 4 (4.94%) Computer Science Degree
3 4 (4.94%) ITIL Certification
4 3 (3.70%) CISM
4 3 (3.70%) CISSP
4 3 (3.70%) Microsoft Certification
5 2 (2.47%) MCITP
5 2 (2.47%) MCTS
5 2 (2.47%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (7.41%) QA
2 4 (4.94%) COBIT
3 3 (3.70%) Disclosure Scotland
3 3 (3.70%) ISO/IEC 27001
4 1 (1.23%) Cyber Essentials
System Software
1 15 (18.52%) Active Directory
2 7 (8.64%) XenApp
3 6 (7.41%) VMware Infrastructure
4 4 (4.94%) Time Sharing Option
4 4 (4.94%) VMware ESXi
4 4 (4.94%) vSphere
5 3 (3.70%) XenDesktop
6 2 (2.47%) BitLocker
6 2 (2.47%) Hyper-V
6 2 (2.47%) Microsoft App-V
7 1 (1.23%) Microsoft Virtual Server
7 1 (1.23%) Virtual Servers
Systems Management
1 7 (8.64%) FortiGate
2 5 (6.17%) SCOM
3 4 (4.94%) WSUS
4 3 (3.70%) Microsoft Clustering
5 2 (2.47%) Data Guard
5 2 (2.47%) Enterprise Manager Cloud Control
5 2 (2.47%) Microsoft Intune
5 2 (2.47%) Oracle Flashback
5 2 (2.47%) Oracle RMAN
5 2 (2.47%) SCCM
6 1 (1.23%) EMC NetWorker
6 1 (1.23%) McAfee ePO
6 1 (1.23%) SCOrch
Vendors
1 17 (20.99%) Microsoft
2 11 (13.58%) VMware
3 8 (9.88%) Cisco
3 8 (9.88%) Citrix
4 7 (8.64%) CheckPoint
4 7 (8.64%) F5
4 7 (8.64%) Fortinet
4 7 (8.64%) HP
4 7 (8.64%) Juniper
4 7 (8.64%) Riverbed
5 6 (7.41%) Aruba
6 5 (6.17%) CommVault
6 5 (6.17%) EMC
6 5 (6.17%) NetApp
7 4 (4.94%) AppSense
7 4 (4.94%) IBM
8 3 (3.70%) Oracle
9 2 (2.47%) Apple
9 2 (2.47%) Lotus
9 2 (2.47%) McAfee