Service Management Contracts in Scotland

Service Management
UK > Scotland

The table below provides summary statistics for contract job vacancies advertised in Scotland requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 57 55 59
Rank change year-on-year -2 +4 +23
Contract jobs citing Service Management 62 77 120
As % of all contract jobs advertised in Scotland 3.82% 3.47% 4.19%
As % of the Processes & Methodologies category 4.08% 3.92% 4.53%
Number of daily rates quoted 43 58 90
10th Percentile £200 £190 £164
25th Percentile £338 £282 £296
Median daily rate (50th Percentile) £528 £563 £450
Median % change year-on-year -6.05% +25.00% -
75th Percentile £600 £700 £493
90th Percentile £675 £750 £650
UK median daily rate £525 £525 £500
% change year-on-year - +5.00% -3.85%

All Process and Methodology Skills
Scotland

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Scotland.

Contract vacancies with a requirement for process or methodology skills 1,518 1,963 2,651
As % of all contract IT jobs advertised in Scotland 93.42% 88.54% 92.63%
Number of daily rates quoted 920 1,196 1,908
10th Percentile £263 £229 £263
25th Percentile £375 £400 £408
Median daily rate (50th Percentile) £463 £475 £475
Median % change year-on-year -2.63% - +2.15%
75th Percentile £550 £588 £556
90th Percentile £606 £675 £650
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +4.76%
Number of hourly rates quoted 47 94 54
10th Percentile £16.19 £12.36 £10.63
25th Percentile £17.30 £16.00 £11.51
Median hourly rate £21.59 £19.34 £17.72
Median % change year-on-year +11.66% +9.11% -55.69%
75th Percentile £24.66 £40.94 £53.75
90th Percentile £51.48 £60.75 £66.09
UK median hourly rate £29.00 £35.65 £37.30
% change year-on-year -18.65% -4.42% +49.20%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a proportion of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Contractor Daily Rate Trend in Scotland

3-month moving average daily rate quoted in jobs citing Service Management in Scotland.

Daily rate trend for Service Management in Scotland

Service Management
Daily Rate Histogram in Scotland

Daily rate distribution for jobs citing Service Management in Scotland over the 6 months to 1 May 2025.

Daily rate histogram for Service Management in Scotland

Service Management
Contractor Hourly Rate Trend in Scotland

3-month moving average hourly rates quoted in jobs citing Service Management in Scotland.

Hourly rate trend for Service Management in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Glasgow +3 34 £534 +7.71% 17
Edinburgh +4 25 £595 -4.88% 9
West Lothian +13 1 £188 - 1
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.23%) Microsoft Exchange
2 1 (1.61%) Confluence
Applications
1 8 (12.90%) Microsoft Office
2 3 (4.84%) Microsoft Excel
2 3 (4.84%) Microsoft PowerPoint
Business Applications
1 2 (3.23%) Dynamics GP
Cloud Services
1 10 (16.13%) Microsoft 365
2 6 (9.68%) Azure
3 5 (8.06%) AWS
4 3 (4.84%) IaaS
4 3 (4.84%) OCI
4 3 (4.84%) PaaS
5 2 (3.23%) Power Platform
5 2 (3.23%) SaaS
6 1 (1.61%) Amazon SQS
6 1 (1.61%) Azure Sentinel
Communications & Networking
1 4 (6.45%) Firewall
2 2 (3.23%) Internet
2 2 (3.23%) LAN
2 2 (3.23%) Unified Communications
2 2 (3.23%) WLAN
3 1 (1.61%) Intranet
Database & Business Intelligence
1 5 (8.06%) SQL Server
2 4 (6.45%) MariaDB
2 4 (6.45%) MySQL
3 3 (4.84%) Oracle Exadata
4 2 (3.23%) Amazon Aurora
4 2 (3.23%) Amazon RDS
4 2 (3.23%) Oracle Reports
5 1 (1.61%) SQLite
Development Applications
1 4 (6.45%) Jenkins
2 3 (4.84%) webpack
3 2 (3.23%) Git
3 2 (3.23%) JIRA
4 1 (1.61%) Gatling
4 1 (1.61%) JMeter
4 1 (1.61%) SonarQube
General
1 23 (37.10%) Social Skills
2 22 (35.48%) Finance
3 19 (30.65%) Public Sector
4 15 (24.19%) Analytical Skills
5 9 (14.52%) Banking
6 2 (3.23%) Inclusion and Diversity
6 2 (3.23%) Investment Banking
6 2 (3.23%) Publishing
6 2 (3.23%) Retail Banking
7 1 (1.61%) Influencing Skills
Job Titles
1 14 (22.58%) Service Manager
2 9 (14.52%) Senior
3 8 (12.90%) Architect
4 7 (11.29%) Developer
5 6 (9.68%) IT Engineer
6 5 (8.06%) Lead
7 4 (6.45%) Analyst
7 4 (6.45%) Data Architect
7 4 (6.45%) Database Engineer
7 4 (6.45%) Deployment Engineer
7 4 (6.45%) IT Manager
7 4 (6.45%) IT Services Manager
7 4 (6.45%) Senior Database Engineer
8 3 (4.84%) Front-End Developer (Client-Side Developer)
8 3 (4.84%) Infrastructure Architect
8 3 (4.84%) ServiceNow Architect
8 3 (4.84%) ServiceNow Developer
9 2 (3.23%) Infrastructure Solutions Architect
9 2 (3.23%) Performance Test Engineer
9 2 (3.23%) Senior ServiceNow Developer
Libraries, Frameworks & Software Standards
1 4 (6.45%) RESTful
2 3 (4.84%) CSS
2 3 (4.84%) CSS3
2 3 (4.84%) HTML
2 3 (4.84%) HTML5
2 3 (4.84%) JSON
2 3 (4.84%) Node.js
2 3 (4.84%) React
2 3 (4.84%) Redux
2 3 (4.84%) REST
2 3 (4.84%) SOAP
2 3 (4.84%) Web Services
2 3 (4.84%) XML
3 1 (1.61%) AngularJS
3 1 (1.61%) FastAPI
3 1 (1.61%) Kafka
3 1 (1.61%) pytest
3 1 (1.61%) Vue
Miscellaneous
1 7 (11.29%) CMDB
2 6 (9.68%) Replication
3 5 (8.06%) Data Centre
3 5 (8.06%) Self-Motivation
4 4 (6.45%) Distributed Systems
4 4 (6.45%) Product Ownership
5 3 (4.84%) Clustering
5 3 (4.84%) Legacy Systems
5 3 (4.84%) Mainframe
5 3 (4.84%) Management Information System
6 2 (3.23%) Cyber Threat
6 2 (3.23%) Data Protection Act
6 2 (3.23%) PKI
6 2 (3.23%) Security Posture
7 1 (1.61%) Virtual Team
Operating Systems
1 17 (27.42%) Windows
2 13 (20.97%) Linux
3 7 (11.29%) Red Hat Enterprise Linux
3 7 (11.29%) Solaris
4 4 (6.45%) Windows Server
5 3 (4.84%) AIX
5 3 (4.84%) HPUX
6 2 (3.23%) Ubuntu
6 2 (3.23%) Unix
6 2 (3.23%) Windows 10
7 1 (1.61%) CentOS
7 1 (1.61%) Mac OS
Processes & Methodologies
1 36 (58.06%) ITIL
2 28 (45.16%) ITSM
3 20 (32.26%) Agile
4 11 (17.74%) Problem-Solving
5 10 (16.13%) Asset Management
5 10 (16.13%) Incident Management
6 9 (14.52%) Configuration Management
7 8 (12.90%) Programme Management
7 8 (12.90%) Project Delivery
7 8 (12.90%) Service Delivery
8 7 (11.29%) CI/CD
8 7 (11.29%) Data Modelling
8 7 (11.29%) High Availability
8 7 (11.29%) IT Asset Management
8 7 (11.29%) Problem Management
8 7 (11.29%) Risk Management
8 7 (11.29%) Time Management
9 6 (9.68%) Continuous Improvement
9 6 (9.68%) SDLC
9 6 (9.68%) Waterfall
Programming Languages
1 6 (9.68%) JavaScript
2 3 (4.84%) SQL
2 3 (4.84%) TypeScript
3 2 (3.23%) Bash
3 2 (3.23%) Java
3 2 (3.23%) Python
4 1 (1.61%) Shell Script
Qualifications
1 5 (8.06%) ITIL Certification
2 4 (6.45%) Degree
3 2 (3.23%) ISEB
4 1 (1.61%) CRISC
4 1 (1.61%) ITIL Foundation Certificate
4 1 (1.61%) SC Cleared
4 1 (1.61%) Security Cleared
Quality Assurance & Compliance
1 6 (9.68%) Disclosure Scotland
2 4 (6.45%) Data Quality
3 3 (4.84%) Accessibility
4 2 (3.23%) ISO/IEC 20000
5 1 (1.61%) NCSC
5 1 (1.61%) NIST
5 1 (1.61%) PMO
5 1 (1.61%) QA
5 1 (1.61%) WCAG
System Software
1 4 (6.45%) Active Directory
1 4 (6.45%) Oracle RAC
2 2 (3.23%) Docker
2 2 (3.23%) Hyper-V
Systems Management
1 6 (9.68%) Microsoft Intune
1 6 (9.68%) SCCM
2 4 (6.45%) Data Guard
3 3 (4.84%) Failover Clustering
3 3 (4.84%) Microsoft Clustering
3 3 (4.84%) Oracle Enterprise Manager
3 3 (4.84%) Oracle Flashback
3 3 (4.84%) Terraform
4 2 (3.23%) Kubernetes
5 1 (1.61%) Ansible
5 1 (1.61%) Grafana
5 1 (1.61%) Packer
5 1 (1.61%) Podman
5 1 (1.61%) Prometheus
5 1 (1.61%) Puppet
5 1 (1.61%) RSA Archer
Vendors
1 17 (27.42%) ServiceNow
2 13 (20.97%) Microsoft
3 9 (14.52%) Oracle
4 5 (8.06%) HP
5 3 (4.84%) Dell
5 3 (4.84%) Dynatrace
5 3 (4.84%) IBM
5 3 (4.84%) Red Hat
5 3 (4.84%) Sun
5 3 (4.84%) Unisys
6 2 (3.23%) Avaya
6 2 (3.23%) Extreme Networks
6 2 (3.23%) Fortinet
6 2 (3.23%) Symantec
7 1 (1.61%) Adobe
7 1 (1.61%) Atlassian
7 1 (1.61%) Autodesk
7 1 (1.61%) Cisco
7 1 (1.61%) Proofpoint
7 1 (1.61%) Splunk