The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Service Management
UK / Scotland
Rank 50 79 79
Rank change year-on-year +29 0  
Contract jobs citing Service Management 60 52 48
As % of all contract IT jobs advertised in Scotland 3.42% 2.01% 1.68%
As % of the Processes & Methodologies category 4.08% 2.41% 2.07%
Number of daily rates quoted 45 28 24
Median daily rate £324 £400 £218
Median daily rate % change year-on-year -19.06% +83.90%  
90% offered a daily rate of more than £158 £114 £110
10% offered a daily rate of more than £433 £500 £425
UK excluding London median daily rate £405 £400 £358
% change year-on-year +1.37% +11.74%  
Number of hourly rates quoted 1 3 6
Median hourly rate £19.00 £13.73 £12.10
Median hourly rate % change year-on-year +38.43% +13.42%  
UK excluding London median hourly rate £15.90 £14.00 £14.38
% change year-on-year +13.57% -2.60%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process and methodology skills.

Contract Process & Methodology Skills
Scotland
Contract job vacancies with a requirement for process and methodology skills 1471 2157 2318
As % of all contract IT job vacancies advertised in Scotland 83.82% 83.35% 81.22%
Number of daily rates quoted 896 1208 1275
Median daily rate £390 £395 £400
Median daily rate % change year-on-year -1.26% -1.25%  
90% offered a daily rate of more than £263 £260 £270
10% offered a daily rate of more than £500 £550 £500
UK excluding London median daily rate £410 £400 £400
% change year-on-year +2.50% +0.06%  
Number of hourly rates quoted 26 32 41
Median hourly rate £35.50 £39.00 £29.25
Median hourly rate % change year-on-year -8.97% +33.33%  
90% offered a hourly rate of more than £12.00 £13.45 £12.10
10% offered a hourly rate of more than £46.00 £50.00 £50.00
UK excluding London median hourly rate £36.00 £38.75 £30.00
% change year-on-year -7.09% +29.16%  

Service Management
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland citing Service Management as a proportion of all contract or permanent IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in Scotland

Service Management
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Scotland.

Contractor daily rate trend for Service Management in Scotland

Service Management
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Service Management in Scotland over the 3 months to 25 March 2017.

Contractor daily rate histogram for Service Management in Scotland

Service Management
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management in Scotland.

Contractor hourly rate trend for Service Management in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +17 29 £376 -17.53% 4
Glasgow +11 17 £314 +213.75% 4
Renfrewshire +21 6 £319 - 1
West Lothian - 2 £423 -
Stirling +8 1 £145 -20.00%
Service Management
UK

Service Management
Top 30 Related IT Skills in Scotland

For the 6 months to 25 March 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Scotland region with a requirement for Service Management.

1 69 (73.40%) ITIL
2 40 (42.55%) ITSM
3 25 (26.60%) Finance
4 21 (22.34%) Service Delivery
5 20 (21.28%) Microsoft
6 19 (20.21%) Continuous Improvement
7 17 (18.09%) Windows
7 17 (18.09%) Firewall
8 16 (17.02%) LAN
8 16 (17.02%) Security Cleared
9 15 (15.96%) Supplier Management
9 15 (15.96%) WAN
10 14 (14.89%) Problem Management
11 13 (13.83%) SCCM
11 13 (13.83%) Data Centre
11 13 (13.83%) Change Management
12 12 (12.77%) ITIL V3
13 11 (11.70%) SC Cleared
13 11 (11.70%) Incident Management
13 11 (11.70%) Asset Management
13 11 (11.70%) MS Excel
13 11 (11.70%) Cisco
13 11 (11.70%) Active Directory
13 11 (11.70%) Windows Server
14 10 (10.64%) Project Management
14 10 (10.64%) Windows Server 2008
14 10 (10.64%) Analytical Skills
15 9 (9.57%) VMware
15 9 (9.57%) Telecoms
15 9 (9.57%) HP

Service Management
Top Related IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.32%) MS Exchange
2 4 (4.26%) Exchange Server 2010
3 3 (3.19%) Moodle
4 2 (2.13%) Blackboard Learn
4 2 (2.13%) IBM Notes
5 1 (1.06%) CMS
Applications
1 11 (11.70%) MS Excel
2 4 (4.26%) MS Office
3 1 (1.06%) Spreadsheet
Business Applications
1 6 (6.38%) Remedy ITSM
Cloud Services
1 1 (1.06%) Office 365
1 1 (1.06%) SaaS
Communications & Networking
1 17 (18.09%) Firewall
2 16 (17.02%) LAN
3 15 (15.96%) WAN
4 8 (8.51%) Wireless
5 5 (5.32%) BIG-IP
5 5 (5.32%) FTP
6 3 (3.19%) NAS
6 3 (3.19%) SAN
7 1 (1.06%) Cisco ISE
7 1 (1.06%) Junos
7 1 (1.06%) Remote Desktop
7 1 (1.06%) TACACS
7 1 (1.06%) Wi-Fi
Database & Business Intelligence
1 1 (1.06%) Oracle Database
General
1 25 (26.60%) Finance
2 9 (9.57%) Telecoms
3 6 (6.38%) Banking
4 5 (5.32%) Law
5 2 (2.13%) Marketing
5 2 (2.13%) Retail
5 2 (2.13%) Retail Banking
6 1 (1.06%) French Language
6 1 (1.06%) Spanish Language
Job Titles
1 28 (29.79%) Analyst
2 16 (17.02%) Network Engineer
3 10 (10.64%) Service Analyst
4 7 (7.45%) Build Engineer
5 6 (6.38%) Consultant
5 6 (6.38%) IT Manager
6 5 (5.32%) Administrator
6 5 (5.32%) Developer
6 5 (5.32%) Service Manager
7 4 (4.26%) Business Analyst
7 4 (4.26%) Data Analyst
7 4 (4.26%) Data Centre Analyst
7 4 (4.26%) ICT Analyst
7 4 (4.26%) SC Cleared Network Engineer
7 4 (4.26%) Senior Analyst
7 4 (4.26%) Technical Analyst
7 4 (4.26%) Technical Developer
7 4 (4.26%) Technical Specialist
8 3 (3.19%) Microsoft Consultant
8 3 (3.19%) Service Management Officer
Libraries, Frameworks & Software Standards
1 5 (5.32%) ISPF
2 1 (1.06%) Middleware
Miscellaneous
1 13 (13.83%) Data Centre
2 10 (10.64%) Analytical Skills
3 7 (7.45%) CMDB
3 7 (7.45%) Mainframe
4 5 (5.32%) Computer Science
5 3 (3.19%) Private Cloud
5 3 (3.19%) VLE
6 2 (2.13%) e-Learning
7 1 (1.06%) Driving Licence
7 1 (1.06%) iSeries
7 1 (1.06%) Management Information System
7 1 (1.06%) Smartphone
7 1 (1.06%) Tandem
Operating Systems
1 17 (18.09%) Windows
2 11 (11.70%) Windows Server
3 10 (10.64%) Windows Server 2008
4 7 (7.45%) Windows Server 2012
5 3 (3.19%) Linux
5 3 (3.19%) Unix
5 3 (3.19%) Windows Server 2003
6 2 (2.13%) Android
6 2 (2.13%) Apple iOS
6 2 (2.13%) Mac OS
7 1 (1.06%) Red Hat Enterprise Linux
7 1 (1.06%) Windows 10
7 1 (1.06%) zOS
Processes & Methodologies
1 69 (73.40%) ITIL
2 40 (42.55%) ITSM
3 21 (22.34%) Service Delivery
4 19 (20.21%) Continuous Improvement
5 15 (15.96%) Supplier Management
6 14 (14.89%) Problem Management
7 13 (13.83%) Change Management
8 12 (12.77%) ITIL V3
9 11 (11.70%) Asset Management
9 11 (11.70%) Incident Management
10 10 (10.64%) Project Management
11 8 (8.51%) Change Control
11 8 (8.51%) Configuration Management
11 8 (8.51%) Service Design
11 8 (8.51%) Workflow
12 7 (7.45%) Migration
13 6 (6.38%) Application Performance Management
13 6 (6.38%) Disaster Recovery
13 6 (6.38%) Line Management
13 6 (6.38%) Performance Management
Programming Languages
1 5 (5.32%) JCL
2 4 (4.26%) PowerShell
2 4 (4.26%) SQL
3 2 (2.13%) Java
Qualifications
1 16 (17.02%) Security Cleared
2 11 (11.70%) SC Cleared
3 8 (8.51%) CCIE
3 8 (8.51%) CCNP
3 8 (8.51%) Cisco Certification
3 8 (8.51%) Degree
4 7 (7.45%) CCDP
4 7 (7.45%) CCIP
4 7 (7.45%) CCSA
4 7 (7.45%) CCSE
4 7 (7.45%) JNCIA
4 7 (7.45%) JNCIE
5 5 (5.32%) DV Cleared
5 5 (5.32%) HP ASE
5 5 (5.32%) HP MASE
5 5 (5.32%) ITIL Certification
6 1 (1.06%) BPSS Clearance
6 1 (1.06%) CISM
6 1 (1.06%) CISSP
6 1 (1.06%) HND
Quality Assurance & Compliance
1 9 (9.57%) SLA
2 7 (7.45%) Disclosure Scotland
3 2 (2.13%) ISO/IEC 27001
3 2 (2.13%) QA
4 1 (1.06%) COBIT
4 1 (1.06%) ISO22301
4 1 (1.06%) PMO
System Software
1 11 (11.70%) Active Directory
2 5 (5.32%) Time Sharing Option
3 4 (4.26%) Virtual Servers
3 4 (4.26%) VMware Infrastructure
3 4 (4.26%) vSphere
3 4 (4.26%) XenApp
4 3 (3.19%) Terminal Server
5 2 (2.13%) ACF2
5 2 (2.13%) RACF
5 2 (2.13%) Virtual Desktop
6 1 (1.06%) Hyper-V
6 1 (1.06%) Microsoft App-V
6 1 (1.06%) Microsoft Virtual Server
6 1 (1.06%) VMware ESX
Systems Management
1 13 (13.83%) SCCM
2 7 (7.45%) FortiGate
3 4 (4.26%) WSUS
4 3 (3.19%) SCOM
5 2 (2.13%) BMC PATROL
5 2 (2.13%) Tivoli
5 2 (2.13%) Tivoli Monitoring
5 2 (2.13%) zSecure
6 1 (1.06%) Cisco Prime
6 1 (1.06%) Microsoft Intune
6 1 (1.06%) Oracle RMAN
Vendors
1 20 (21.28%) Microsoft
2 11 (11.70%) Cisco
3 9 (9.57%) HP
3 9 (9.57%) IBM
3 9 (9.57%) Juniper
3 9 (9.57%) VMware
4 8 (8.51%) BMC
4 8 (8.51%) Citrix
5 7 (7.45%) CheckPoint
5 7 (7.45%) F5
5 7 (7.45%) Fortinet
5 7 (7.45%) Remedy
5 7 (7.45%) Riverbed
6 5 (5.32%) Aruba
7 4 (4.26%) NetApp
8 3 (3.19%) Blackboard
9 2 (2.13%) Lotus
9 2 (2.13%) Lumension
9 2 (2.13%) ServiceNow
9 2 (2.13%) SolarWinds