Period
to 21 April 2018

The following table provides summary statistics for contract job vacancies advertised in Scotland with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 21 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Management
UK > Scotland
6 months to
21 Apr 2018
Same period 2017 Same period 2016
Rank 135 75 82
Rank change year-on-year -60 +7 +1
Contract jobs citing Service Management 63 89 136
As % of all contract IT jobs advertised in Scotland 1.26% 2.48% 2.48%
As % of the Processes & Methodologies category 1.48% 2.90% 2.97%
Number of daily rates quoted 42 66 63
Scotland median daily rate £281 £331 £350
Median daily rate % change year-on-year -15.25% -5.36% -
10th Percentile £156 £149 £102
90th Percentile £400 £450 £498
UK median daily rate £438 £427 £425
% change year-on-year +2.58% +0.35% +6.25%
Number of hourly rates quoted 1 2 5
Scotland median hourly rate £35.00 £19.25 £20.50
Median hourly rate % change year-on-year +81.82% -6.10% +69.42%
UK median hourly rate £17.38 £14.25 £14.50
% change year-on-year +21.93% -1.72% -3.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Contract vacancies with a requirement for process or methodology skills 4,253 3,067 4,585
As % of all contract IT jobs advertised in Scotland 85.28% 85.34% 83.73%
Number of daily rates quoted 2,596 1,799 2,517
Scotland median daily rate £400 £375 £380
Median daily rate % change year-on-year +6.67% -1.32% +1.33%
10th Percentile £258 £237 £250
90th Percentile £550 £525 £530
UK median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +6.25%
Number of hourly rates quoted 68 62 73
Scotland median hourly rate £21.00 £17.45 £34.00
Median hourly rate % change year-on-year +20.38% -48.69% +24.77%
10th Percentile £10.55 £11.02 £13.00
90th Percentile £48.60 £51.68 £47.20
UK median hourly rate £22.50 £25.00 £25.00
% change year-on-year -10.00% - +21.95%

Service Management
Job Vacancy Trend in Scotland

Job postings citing Service Management as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Service Management in Scotland

Service Management
Contractor Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Management in Scotland.

Contractor daily rate trend for Service Management in Scotland

Service Management
Contractor Daily Rate Histogram in Scotland

The daily rate distribution of IT jobs citing Service Management in Scotland over the 6 months to 21 April 2018.

Contractor daily rate histogram for Service Management in Scotland

Service Management
Contractor Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Management in Scotland.

Contractor hourly rate trend for Service Management in Scotland

Service Management
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Scotland region over the 6 months to 21 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -32 28 £275 -34.91% 7
Glasgow -24 18 £369 +10.07% 6
Renfrewshire -12 11 £265 -15.87% 1
Stirling -6 2 £200 +40.35%
Inverclyde - 2 £323 -
Lanarkshire -1 1 £275 -
Fife - 1 - -
Service Management
UK

For the 6 months to 21 April 2018, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Scotland region with a requirement for Service Management.

1 50 (79.37%) ITIL
2 18 (28.57%) Windows
2 18 (28.57%) Microsoft
3 14 (22.22%) Linux
3 14 (22.22%) Incident Management
4 13 (20.63%) Active Directory
4 13 (20.63%) Project Management
4 13 (20.63%) Service Delivery
5 12 (19.05%) ITSM
5 12 (19.05%) Finance
5 12 (19.05%) Red Hat Enterprise Linux
6 11 (17.46%) Decision-Making
7 10 (15.87%) Red Hat
8 9 (14.29%) Security Management
8 9 (14.29%) Change Management
8 9 (14.29%) Escalation Management
9 8 (12.70%) Relational Database
9 8 (12.70%) Analytical Skills
9 8 (12.70%) Problem Management
9 8 (12.70%) SAN
9 8 (12.70%) Microsoft Excel
9 8 (12.70%) Microsoft Office
10 7 (11.11%) Agile Software Development
10 7 (11.11%) Supplier Management
10 7 (11.11%) Security Cleared
10 7 (11.11%) SC Cleared
10 7 (11.11%) Office 365
10 7 (11.11%) Problem-Solving
11 6 (9.52%) ITIL V3
11 6 (9.52%) Degree

Service Management
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.17%) CMS
2 1 (1.59%) IBM Domino
2 1 (1.59%) MS Exchange
Applications
1 8 (12.70%) Microsoft Excel
1 8 (12.70%) Microsoft Office
2 3 (4.76%) MS Visio
3 2 (3.17%) Microsoft PowerPoint
3 2 (3.17%) Microsoft Project
Business Applications
1 3 (4.76%) assyst
Cloud Services
1 7 (11.11%) Office 365
2 3 (4.76%) Microsoft Azure
3 2 (3.17%) Amazon AWS
4 1 (1.59%) Azure Active Directory
4 1 (1.59%) IaaS
4 1 (1.59%) PaaS
4 1 (1.59%) SaaS
Communications & Networking
1 8 (12.70%) SAN
2 5 (7.94%) VPN
3 2 (3.17%) LAN
3 2 (3.17%) WAN
4 1 (1.59%) Cisco IOS
4 1 (1.59%) Software-Defined Networking
Database & Business Intelligence
1 8 (12.70%) Relational Database
2 1 (1.59%) Data Warehouse
2 1 (1.59%) MySQL
2 1 (1.59%) Oracle Database
2 1 (1.59%) Oracle Database 11g
2 1 (1.59%) Oracle Database 12c
2 1 (1.59%) QlikView
2 1 (1.59%) RDBMS
2 1 (1.59%) SQL Server
2 1 (1.59%) SQL Server 2008
2 1 (1.59%) SQL Server 2012
2 1 (1.59%) SQL Server 2014
2 1 (1.59%) SQL Server 2016
2 1 (1.59%) SQL Server Integration Services
2 1 (1.59%) SQL Server Reporting Services
General
1 12 (19.05%) Finance
2 4 (6.35%) Banking
3 1 (1.59%) Back Office
3 1 (1.59%) Law
3 1 (1.59%) Retail Banking
Job Titles
1 15 (23.81%) Administrator
2 10 (15.87%) Analyst
3 9 (14.29%) Systems Administrator
4 6 (9.52%) Deployment Manager
4 6 (9.52%) Release Manager
4 6 (9.52%) Service Manager
5 5 (7.94%) Developer
6 4 (6.35%) Business Analyst
6 4 (6.35%) Change and Release Manager
6 4 (6.35%) Change Manager
7 3 (4.76%) .NET Applications Developer
7 3 (4.76%) .NET Developer
7 3 (4.76%) Applications Developer
7 3 (4.76%) Applications Support
7 3 (4.76%) Java Applications Developer
7 3 (4.76%) Java Developer
7 3 (4.76%) JavaScript Developer
7 3 (4.76%) Product Owner
7 3 (4.76%) Python Developer
7 3 (4.76%) Unix Administrator
Libraries, Frameworks & Software Standards
1 3 (4.76%) .NET
1 3 (4.76%) CSS
1 3 (4.76%) HTML
1 3 (4.76%) jQuery
1 3 (4.76%) LDAP
1 3 (4.76%) RESTful
1 3 (4.76%) Twitter Bootstrap
2 1 (1.59%) Oracle GoldenGate
2 1 (1.59%) Web Services
2 1 (1.59%) XML
Miscellaneous
1 8 (12.70%) Analytical Skills
2 5 (7.94%) Management Information System
3 4 (6.35%) CMDB
4 3 (4.76%) Enterprise Software
4 3 (4.76%) Minimum Viable Product
5 2 (3.17%) Data Centre
5 2 (3.17%) IBM XIV
5 2 (3.17%) Replication
5 2 (3.17%) Self-Motivation
6 1 (1.59%) Computer Science
6 1 (1.59%) Enterprise Storage
6 1 (1.59%) Hybrid Cloud
6 1 (1.59%) NHS
6 1 (1.59%) Security Operations Centre
6 1 (1.59%) User Experience
6 1 (1.59%) Wiki
Operating Systems
1 18 (28.57%) Windows
2 14 (22.22%) Linux
3 12 (19.05%) Red Hat Enterprise Linux
4 6 (9.52%) Unix
4 6 (9.52%) Windows 10
4 6 (9.52%) Windows Server
5 4 (6.35%) Windows Server 2012
6 3 (4.76%) HPUX
7 2 (3.17%) AIX
7 2 (3.17%) Solaris
7 2 (3.17%) SUSE
8 1 (1.59%) Windows Server 2003
8 1 (1.59%) Windows Server 2008
Processes & Methodologies
1 50 (79.37%) ITIL
2 14 (22.22%) Incident Management
3 13 (20.63%) Project Management
3 13 (20.63%) Service Delivery
4 12 (19.05%) ITSM
5 11 (17.46%) Decision-Making
6 9 (14.29%) Change Management
6 9 (14.29%) Escalation Management
6 9 (14.29%) Security Management
7 8 (12.70%) Problem Management
8 7 (11.11%) Agile Software Development
8 7 (11.11%) Problem-Solving
8 7 (11.11%) Supplier Management
9 6 (9.52%) ITIL V3
10 5 (7.94%) Business Analysis
10 5 (7.94%) Configuration Management
10 5 (7.94%) Continuous Improvement
10 5 (7.94%) PRINCE2
10 5 (7.94%) Proactive Monitoring
11 4 (6.35%) CRM
Programming Languages
1 6 (9.52%) Java
2 4 (6.35%) Python
3 3 (4.76%) JavaScript
3 3 (4.76%) PHP
4 1 (1.59%) PowerShell
4 1 (1.59%) SQL
4 1 (1.59%) T-SQL
Qualifications
1 7 (11.11%) SC Cleared
1 7 (11.11%) Security Cleared
2 6 (9.52%) Degree
3 5 (7.94%) ITIL Certification
4 3 (4.76%) Computer Science Degree
5 2 (3.17%) BPSS Clearance
5 2 (3.17%) CISM
5 2 (3.17%) CISSP
5 2 (3.17%) HND
5 2 (3.17%) ISTQB
5 2 (3.17%) Microsoft Certification
6 1 (1.59%) CEH
6 1 (1.59%) DV Cleared
6 1 (1.59%) MCSA
6 1 (1.59%) MCSE
6 1 (1.59%) MCTS
6 1 (1.59%) OCP
6 1 (1.59%) Oracle Certification
6 1 (1.59%) PRINCE2 Practitioner
6 1 (1.59%) SANS
Quality Assurance & Compliance
1 5 (7.94%) PMO
1 5 (7.94%) SLA
2 4 (6.35%) Disclosure Scotland
3 2 (3.17%) Cyber Essentials
4 1 (1.59%) COBIT
4 1 (1.59%) ISO/IEC 27001
4 1 (1.59%) QA
System Software
1 13 (20.63%) Active Directory
2 3 (4.76%) VMware Infrastructure
3 2 (3.17%) Firmware
4 1 (1.59%) Hyper-V
4 1 (1.59%) Microsoft App-V
Systems Management
1 2 (3.17%) SCCM
2 1 (1.59%) MaaS360
2 1 (1.59%) Nessus
2 1 (1.59%) Oracle RMAN
2 1 (1.59%) SCOrch
2 1 (1.59%) Symantec Endpoint Protection
2 1 (1.59%) WSUS
Vendors
1 18 (28.57%) Microsoft
2 10 (15.87%) Red Hat
3 6 (9.52%) HP
4 4 (6.35%) VMware
5 3 (4.76%) IBM
6 2 (3.17%) Brocade
6 2 (3.17%) Cisco
7 1 (1.59%) McAfee
7 1 (1.59%) New Relic
7 1 (1.59%) Oracle
7 1 (1.59%) ServiceNow
7 1 (1.59%) SolarWinds
7 1 (1.59%) Splunk
7 1 (1.59%) Symantec