1st Line Support Contracts in the North of England

First Line Support
England > North of England

The median First Line Support daily rate in the North of England is £140 according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 160 171 184
Rank change year-on-year +11 +13 -37
Contract jobs requiring a 1st Line Support 24 42 63
As % of all contract jobs advertised in the North of England 0.51% 0.74% 0.88%
As % of the Job Titles category 0.55% 0.77% 0.91%
Number of daily rates quoted 19 25 44
10th Percentile £122 £131 £117
25th Percentile £124 £150 £130
Median daily rate (50th Percentile) £140 £170 £140
Median % change year-on-year -17.65% +21.43% +5.66%
75th Percentile £151 £238 £168
90th Percentile £174 £250 £191
England median daily rate £145 £150 £143
% change year-on-year -3.33% +5.26% +9.62%
Number of hourly rates quoted 4 2 6
10th Percentile £13.69 £14.26 £14.63
25th Percentile £13.97 £14.66 £15.00
Median hourly rate £15.42 £15.31 £15.75
Median % change year-on-year +0.69% -2.79% +31.25%
75th Percentile £17.05 £15.97 £18.38
90th Percentile £17.14 £16.36 £18.88
England median hourly rate £16.50 £18.50 £16.00
% change year-on-year -10.81% +15.63% +33.33%

All Contract IT Job Vacancies
North of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North of England with a recognized job title 4,373 5,442 6,917
% of contract IT jobs with a recognized job title 93.18% 95.34% 96.94%
Number of daily rates quoted 2,731 3,843 5,087
10th Percentile £263 £285 £200
25th Percentile £382 £413 £363
Median daily rate (50th Percentile) £480 £500 £475
Median % change year-on-year -4.00% +5.26% +11.76%
75th Percentile £580 £600 £554
90th Percentile £672 £687 £638
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +7.69%
Number of hourly rates quoted 400 155 280
10th Percentile £11.07 £14.00 £11.00
25th Percentile £12.53 £18.54 £14.19
Median hourly rate £20.60 £30.76 £18.59
Median % change year-on-year -33.02% +65.42% +3.87%
75th Percentile £46.18 £51.19 £28.94
90th Percentile £62.50 £66.41 £51.48
England median hourly rate £37.18 £45.00 £22.50
% change year-on-year -17.38% +100.00% +2.27%

1st Line Support
Job Vacancy Trend in the North of England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 1st Line Support in the North of England

1st Line Support
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing 1st Line Support in the North of England.

Daily rate trend for 1st Line Support in the North of England

1st Line Support
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the North of England.

Hourly rate trend for 1st Line Support in the North of England

1st Line Support
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the North of England region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Yorkshire +21 14 £135 -10.30% 4
North West +10 8 £134 -33.25% 11
North East - 2 £173 - 3
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 8 May 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North of England region featuring 1st Line Support in the job title.

1 16 (66.67%) Windows
2 15 (62.50%) Customer Service
3 14 (58.33%) Microsoft
4 13 (54.17%) Active Directory
4 13 (54.17%) Social Skills
5 11 (45.83%) Microsoft 365
6 10 (41.67%) Windows 10
7 7 (29.17%) Microsoft Office
7 7 (29.17%) ServiceNow
8 4 (16.67%) Microsoft Exchange
8 4 (16.67%) Service Management
8 4 (16.67%) Problem-Solving
9 3 (12.50%) Customer Requirements
9 3 (12.50%) Analytical Skills
9 3 (12.50%) Service Delivery
9 3 (12.50%) ITIL
9 3 (12.50%) Microsoft Intune
10 2 (8.33%) Software Deployment
10 2 (8.33%) Mac OS
10 2 (8.33%) Windows 7
10 2 (8.33%) Azure
10 2 (8.33%) Apple iOS
10 2 (8.33%) SCCM
10 2 (8.33%) Asset Management
10 2 (8.33%) Degree
10 2 (8.33%) SLA
10 2 (8.33%) Apple
10 2 (8.33%) Systems Management Server (SMS)
10 2 (8.33%) OneDrive
10 2 (8.33%) Entra ID

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) Microsoft Exchange
2 1 (4.17%) Site Server
Applications
1 7 (29.17%) Microsoft Office
2 1 (4.17%) Microsoft Excel
Cloud Services
1 11 (45.83%) Microsoft 365
2 2 (8.33%) Azure
2 2 (8.33%) Entra ID
2 2 (8.33%) OneDrive
Communications & Networking
1 1 (4.17%) NAS
1 1 (4.17%) SAN
Development Applications
1 1 (4.17%) Hudson
General
1 13 (54.17%) Social Skills
2 3 (12.50%) Analytical Skills
3 2 (8.33%) Organisational Skills
3 2 (8.33%) Presentation Skills
3 2 (8.33%) Public Sector
4 1 (4.17%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.17%) .NET
Miscellaneous
1 1 (4.17%) Client/Server
1 1 (4.17%) NHS
1 1 (4.17%) Smartphone
Operating Systems
1 16 (66.67%) Windows
2 10 (41.67%) Windows 10
3 2 (8.33%) Apple iOS
3 2 (8.33%) Mac OS
3 2 (8.33%) Windows 7
Processes & Methodologies
1 15 (62.50%) Customer Service
2 4 (16.67%) Problem-Solving
2 4 (16.67%) Service Management
3 3 (12.50%) Customer Requirements
3 3 (12.50%) ITIL
3 3 (12.50%) Service Delivery
4 2 (8.33%) Asset Management
4 2 (8.33%) Customer Experience
4 2 (8.33%) Inventory Management
4 2 (8.33%) Software Deployment
5 1 (4.17%) Continuous Improvement
5 1 (4.17%) CRM
5 1 (4.17%) Health Informatics
5 1 (4.17%) Informatics
5 1 (4.17%) ITSM
5 1 (4.17%) Mobile Device Management
5 1 (4.17%) Proactive Maintenance
5 1 (4.17%) Server Virtualisation
Programming Languages
1 1 (4.17%) C#
1 1 (4.17%) Java
1 1 (4.17%) SQL
1 1 (4.17%) VB
Qualifications
1 2 (8.33%) Degree
2 1 (4.17%) DBS Check
2 1 (4.17%) ITIL Foundation Certificate
2 1 (4.17%) MCP
2 1 (4.17%) Microsoft Certification
Quality Assurance & Compliance
1 2 (8.33%) SLA
System Software
1 13 (54.17%) Active Directory
2 1 (4.17%) VMware Infrastructure
2 1 (4.17%) vSphere
Systems Management
1 3 (12.50%) Microsoft Intune
2 2 (8.33%) SCCM
2 2 (8.33%) Systems Management Server (SMS)
3 1 (4.17%) WSUS
Vendors
1 14 (58.33%) Microsoft
2 7 (29.17%) ServiceNow
3 2 (8.33%) Apple
3 2 (8.33%) Bomgar
3 2 (8.33%) iManage
4 1 (4.17%) Citrix
4 1 (4.17%) VMware