1st Line Support Contracts in the North of England

First Line Support
England > North of England

The median First Line Support daily rate in the North of England is £140, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 134 160 177
Rank change year-on-year +26 +17 -9
Contract jobs requiring a 1st Line Support 32 25 43
As % of all contract jobs advertised in the North of England 0.97% 0.52% 0.74%
As % of the Job Titles category 1.04% 0.56% 0.77%
Number of daily rates quoted 14 20 25
10th Percentile £119 £122 £134
25th Percentile £133 £123 £150
Median daily rate (50th Percentile) £140 £138 £175
Median % change year-on-year +1.82% -21.43% +25.00%
75th Percentile £169 £149 £238
90th Percentile £192 £173 £250
England median daily rate £180 £144 £150
% change year-on-year +25.00% -4.00% +3.45%
Number of hourly rates quoted 6 4 1
10th Percentile - £13.69 -
25th Percentile £12.50 £13.97 -
Median hourly rate £13.00 £15.42 £14.00
Median % change year-on-year -15.67% +10.11% -11.11%
75th Percentile £13.50 £17.05 -
90th Percentile £19.50 £17.14 -
England median hourly rate £18.82 £16.50 £18.50
% change year-on-year +14.06% -10.81% +19.35%

All Contract IT Job Vacancies
North of England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the North of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North of England with a recognized job title 3,078 4,441 5,553
% of contract IT jobs with a recognized job title 93.41% 93.14% 95.27%
Number of daily rates quoted 2,038 2,789 3,920
10th Percentile £230 £263 £285
25th Percentile £364 £385 £413
Median daily rate (50th Percentile) £469 £480 £500
Median % change year-on-year -2.29% -4.00% +5.26%
75th Percentile £550 £580 £600
90th Percentile £646 £673 £680
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +4.76%
Number of hourly rates quoted 163 394 162
10th Percentile £12.86 £11.02 £13.96
25th Percentile £16.16 £12.53 £18.82
Median hourly rate £24.50 £19.34 £30.54
Median % change year-on-year +26.68% -36.67% +65.08%
75th Percentile £49.38 £45.97 £49.40
90th Percentile £80.22 £60.00 £65.68
England median hourly rate £30.62 £36.31 £45.00
% change year-on-year -15.67% -19.32% +100.00%

1st Line Support
Job Vacancy Trend in the North of England

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for 1st Line Support in the North of England

1st Line Support
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing 1st Line Support in the North of England.

Daily rate trend for 1st Line Support in the North of England

1st Line Support
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing 1st Line Support in the North of England over the 6 months to 1 May 2025.

Daily rate histogram for 1st Line Support in the North of England

1st Line Support
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the North of England.

Hourly rate trend for 1st Line Support in the North of England

1st Line Support
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the North of England region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West +23 14 £135 +1.12% 9
Yorkshire +6 13 £269 +102.83% 3
North East +3 5 - - 3
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North of England

For the 6 months to 1 May 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North of England region featuring 1st Line Support in the job title.

1 23 (71.88%) Microsoft 365
2 20 (62.50%) Customer Service
2 20 (62.50%) Microsoft
2 20 (62.50%) Active Directory
3 17 (53.13%) Social Skills
4 14 (43.75%) ServiceNow
4 14 (43.75%) ITIL
4 14 (43.75%) Service Management
5 12 (37.50%) ITSM
5 12 (37.50%) Windows
6 9 (28.13%) Microsoft Office
6 9 (28.13%) Microsoft Exchange
6 9 (28.13%) Incident Management
7 8 (25.00%) Mac OS
7 8 (25.00%) iPhone
7 8 (25.00%) Smartphone
7 8 (25.00%) Retail
7 8 (25.00%) Apple
7 8 (25.00%) Jamf Pro
7 8 (25.00%) Entra ID
7 8 (25.00%) Inclusion and Diversity
7 8 (25.00%) Mobile Device Management
8 6 (18.75%) Problem-Solving
8 6 (18.75%) Windows 10
9 4 (12.50%) Telecoms
9 4 (12.50%) iManage
9 4 (12.50%) Bomgar
10 3 (9.38%) Proactive Maintenance
10 3 (9.38%) Windows 7
10 3 (9.38%) Hudson

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (28.13%) Microsoft Exchange
2 1 (3.13%) SharePoint
Applications
1 9 (28.13%) Microsoft Office
2 3 (9.38%) Microsoft Excel
Business Applications
1 1 (3.13%) assyst
1 1 (3.13%) Oracle EBS
Cloud Services
1 23 (71.88%) Microsoft 365
2 8 (25.00%) Entra ID
Communications & Networking
1 1 (3.13%) Remote Desktop
Development Applications
1 3 (9.38%) Hudson
General
1 17 (53.13%) Social Skills
2 8 (25.00%) Inclusion and Diversity
2 8 (25.00%) Retail
3 4 (12.50%) Telecoms
Miscellaneous
1 8 (25.00%) iPhone
1 8 (25.00%) Smartphone
2 2 (6.25%) Onboarding
3 1 (3.13%) Self-Motivation
Operating Systems
1 12 (37.50%) Windows
2 8 (25.00%) Mac OS
3 6 (18.75%) Windows 10
4 3 (9.38%) Windows 7
Processes & Methodologies
1 20 (62.50%) Customer Service
2 14 (43.75%) ITIL
2 14 (43.75%) Service Management
3 12 (37.50%) ITSM
4 9 (28.13%) Incident Management
5 8 (25.00%) Mobile Device Management
6 6 (18.75%) Problem-Solving
7 3 (9.38%) Proactive Maintenance
8 1 (3.13%) Software Deployment
8 1 (3.13%) User Experience
System Software
1 20 (62.50%) Active Directory
Systems Management
1 8 (25.00%) Jamf Pro
2 1 (3.13%) Microsoft Intune
Vendors
1 20 (62.50%) Microsoft
2 14 (43.75%) ServiceNow
3 8 (25.00%) Apple
4 4 (12.50%) Bomgar
4 4 (12.50%) iManage
5 1 (3.13%) Oracle