2nd Line Support Contract Job Trends in the North West

Second Line Support
England > North West

The median Second Line Support daily rate in the North West is £188, according to job vacancies posted in the 6 months leading up to 21 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
21 Sep 2025
Same period 2024 Same period 2023
Rank 114 112 118
Rank change year-on-year -2 +6 +6
Contract jobs requiring a 2nd Line Support 17 11 24
As % of all contract jobs advertised in the North West 0.79% 0.46% 0.84%
As % of the Job Titles category 0.86% 0.49% 0.91%
Number of daily rates quoted 8 10 14
10th Percentile £149 £107 £174
25th Percentile £160 £131 £182
Median daily rate (50th Percentile) £188 £150 £200
Median % change year-on-year +25.42% -25.25% +19.40%
75th Percentile £200 £208 £234
90th Percentile £215 £245 £273
England median daily rate £209 £210 £200
% change year-on-year -0.60% +5.00% -
Number of hourly rates quoted 1 1 7
10th Percentile - - £16.95
25th Percentile - £18.03 £17.75
Median hourly rate £33.00 £18.07 £19.50
Median % change year-on-year +82.67% -7.36% -
75th Percentile - £18.10 £20.00
90th Percentile - - £24.50
England median hourly rate £24.00 £23.99 £20.00
% change year-on-year +0.04% +19.95% -16.35%

All Contract IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North West with a recognized job title 1,988 2,241 2,651
% of contract IT jobs with a recognized job title 92.42% 93.57% 92.60%
Number of daily rates quoted 1,314 1,255 1,811
10th Percentile £268 £274 £270
25th Percentile £375 £398 £400
Median daily rate (50th Percentile) £450 £490 £500
Median % change year-on-year -8.16% -2.00% +3.09%
75th Percentile £575 £588 £594
90th Percentile £680 £675 £675
England median daily rate £510 £525 £545
% change year-on-year -2.86% -3.67% -0.91%
Number of hourly rates quoted 162 164 162
10th Percentile £13.00 £15.49 £16.02
25th Percentile £17.30 £18.00 £18.00
Median hourly rate £25.15 £37.00 £35.00
Median % change year-on-year -32.03% +5.71% +50.80%
75th Percentile £47.12 £54.31 £46.18
90th Percentile £71.32 £74.37 £65.00
England median hourly rate £25.15 £46.18 £45.00
% change year-on-year -45.54% +2.62% +73.08%

2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Daily Rate Trend in the North West

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the North West.

Contractor daily rate distribution trend for 2nd Line Support job vacancies in the North West

2nd Line Support
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing 2nd Line Support in the North West over the 6 months to 21 September 2025.

Daily rate histogram for 2nd Line Support in the North West

2nd Line Support
Hourly Rate Trend in the North West

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the North West.

Contractor hourly rate distribution trend for 2nd Line Support job vacancies in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 6 months to 21 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cheshire - 7 £200 - 2
Merseyside 0 4 £175 +0.29% 1
Lancashire +2 3 - - 3
Manchester -1 3 £178 +4.41% 6
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 21 September 2025, 2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring 2nd Line Support in the job title.

1 13 (76.47%) Microsoft
2 12 (70.59%) Active Directory
3 11 (64.71%) Windows
4 10 (58.82%) Social Skills
5 9 (52.94%) Windows 10
5 9 (52.94%) Customer Service
6 8 (47.06%) Microsoft Exchange
6 8 (47.06%) Manufacturing
7 6 (35.29%) Microsoft 365
7 6 (35.29%) Windows Server
8 5 (29.41%) Exchange Server 2010
8 5 (29.41%) Service Delivery
8 5 (29.41%) Organisational Skills
9 4 (23.53%) ITSM
9 4 (23.53%) Microsoft Certification
9 4 (23.53%) VPN
9 4 (23.53%) Microsoft Office
9 4 (23.53%) ITIL
9 4 (23.53%) Problem-Solving
10 3 (17.65%) Proactive Maintenance
10 3 (17.65%) Project Delivery
10 3 (17.65%) Windows Server 2016
10 3 (17.65%) Business Case
10 3 (17.65%) Presentation Skills
10 3 (17.65%) Documentation Skills
10 3 (17.65%) Windows Server 2008
10 3 (17.65%) Windows 8
10 3 (17.65%) Windows Server 2012
10 3 (17.65%) Technical Analysis
10 3 (17.65%) Mentoring

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (47.06%) Microsoft Exchange
2 5 (29.41%) Exchange Server 2010
Applications
1 4 (23.53%) Microsoft Office
2 3 (17.65%) Microsoft PowerPoint
2 3 (17.65%) MS Visio
Cloud Services
1 6 (35.29%) Microsoft 365
2 2 (11.76%) Azure
3 1 (5.88%) Entra ID
Communications & Networking
1 4 (23.53%) VPN
2 3 (17.65%) LAN
3 1 (5.88%) DHCP
3 1 (5.88%) DNS
3 1 (5.88%) TCP/IP
General
1 10 (58.82%) Social Skills
2 8 (47.06%) Manufacturing
3 5 (29.41%) Organisational Skills
4 3 (17.65%) Analytical Skills
4 3 (17.65%) Documentation Skills
4 3 (17.65%) Presentation Skills
5 1 (5.88%) Retail
Miscellaneous
1 3 (17.65%) Management Information System
2 1 (5.88%) Cloud Native
Operating Systems
1 11 (64.71%) Windows
2 9 (52.94%) Windows 10
3 6 (35.29%) Windows Server
4 3 (17.65%) Windows 8
4 3 (17.65%) Windows Server 2003
4 3 (17.65%) Windows Server 2008
4 3 (17.65%) Windows Server 2012
4 3 (17.65%) Windows Server 2016
4 3 (17.65%) Windows XP
5 2 (11.76%) Android
5 2 (11.76%) Apple iOS
Processes & Methodologies
1 9 (52.94%) Customer Service
2 5 (29.41%) Service Delivery
3 4 (23.53%) ITIL
3 4 (23.53%) ITSM
3 4 (23.53%) Problem-Solving
4 3 (17.65%) Asset Management
4 3 (17.65%) Business Case
4 3 (17.65%) Infrastructure Monitoring
4 3 (17.65%) Mentoring
4 3 (17.65%) Proactive Maintenance
4 3 (17.65%) Project Delivery
4 3 (17.65%) Service Management
4 3 (17.65%) Technical Analysis
4 3 (17.65%) Time Management
5 1 (5.88%) Collaborative Working
5 1 (5.88%) High Availability
5 1 (5.88%) Remote Monitoring and Management
5 1 (5.88%) Workflow
Qualifications
1 4 (23.53%) Microsoft Certification
2 1 (5.88%) Security Cleared
Quality Assurance & Compliance
1 1 (5.88%) SLA
System Software
1 12 (70.59%) Active Directory
Systems Management
1 3 (17.65%) SCCM
Vendors
1 13 (76.47%) Microsoft
2 3 (17.65%) Canon
3 2 (11.76%) Dell