Period
to 19 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 19 January 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK > Scotland
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 193 171 226
Rank change year-on-year -22 +55 -1
Permanent jobs citing Customer Engagement 36 26 16
As % of all permanent IT jobs advertised in Scotland 0.65% 0.56% 0.26%
As % of the Processes & Methodologies category 0.71% 0.61% 0.29%
Number of salaries quoted 12 17 12
Scotland median annual salary £47,500 £72,500 £49,250
Median salary % change year-on-year -34.48% +47.21% +26.28%
10th Percentile £32,875 £38,000 £33,750
90th Percentile £61,750 £82,750 £50,225
UK median annual salary £52,500 £55,000 £50,000
% change year-on-year -4.55% +10.00% -9.09%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process or methodology skills.

All Process and Methodology Skills
Scotland
Permanent vacancies with a requirement for process or methodology skills 5,064 4,279 5,592
As % of all permanent IT jobs advertised in Scotland 91.11% 91.35% 90.66%
Number of salaries quoted 3,319 2,697 3,554
Scotland median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £28,250 £29,000 £28,250
90th Percentile £66,250 £65,000 £65,000
UK median annual salary £50,000 £48,500 £47,500
% change year-on-year +3.09% +2.11% +5.56%

Customer Engagement
Job Vacancy Trend in Scotland

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for Customer Engagement in Scotland

Customer Engagement
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Scotland.

Salary trend for Customer Engagement in Scotland

Customer Engagement
Salary Histogram in Scotland

The salary distribution of IT jobs citing Customer Engagement in Scotland over the 6 months to 19 January 2018.

Salary histogram for Customer Engagement in Scotland

Customer Engagement
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh +4 25 £47,500 +13.47% 1
Glasgow -42 9 £43,750 -39.66%
Fife - 1 - -
Dundee - 1 £31,500 - 3
Customer Engagement
UK

For the 6 months to 19 January 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Customer Engagement.

1 14 (38.89%) Continuous Integration
1 14 (38.89%) Jenkins
2 13 (36.11%) Puppet
2 13 (36.11%) RedGate
2 13 (36.11%) Splunk
2 13 (36.11%) Atlassian Bamboo
2 13 (36.11%) Team Foundation Server
2 13 (36.11%) Git (software)
2 13 (36.11%) Microsoft Azure
2 13 (36.11%) Amazon AWS
2 13 (36.11%) Open Source
2 13 (36.11%) ServiceNow
2 13 (36.11%) Opscode Chef
2 13 (36.11%) Ansible
2 13 (36.11%) Octopus Deploy
2 13 (36.11%) DevOps
2 13 (36.11%) Microservices
2 13 (36.11%) Google Cloud Platform
2 13 (36.11%) Continuous Delivery
2 13 (36.11%) Rundeck
2 13 (36.11%) Elastic Stack
2 13 (36.11%) Terraform
2 13 (36.11%) GoCD
2 13 (36.11%) Consul
2 13 (36.11%) Unix
2 13 (36.11%) Windows
2 13 (36.11%) Linux
2 13 (36.11%) GCP
2 13 (36.11%) Subversion
2 13 (36.11%) JIRA

Customer Engagement
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.11%) SAS
Applications
1 3 (8.33%) Adobe Creative Suite
1 3 (8.33%) InVision
Business Applications
1 1 (2.78%) Dynamics CRM
Cloud Services
1 13 (36.11%) Amazon AWS
1 13 (36.11%) Google Cloud Platform
1 13 (36.11%) Microsoft Azure
2 1 (2.78%) GitHub
2 1 (2.78%) Google Analytics
2 1 (2.78%) SaaS
Communications & Networking
1 3 (8.33%) Internet
Database & Business Intelligence
1 5 (13.89%) BusinessObjects
1 5 (13.89%) Data Warehouse
2 3 (8.33%) PowerCenter
3 1 (2.78%) Data Mining
3 1 (2.78%) Hadoop
Development Applications
1 14 (38.89%) Jenkins
2 13 (36.11%) Atlassian Bamboo
2 13 (36.11%) Git (software)
2 13 (36.11%) GoCD
2 13 (36.11%) IBM UrbanCode
2 13 (36.11%) JIRA
2 13 (36.11%) Octopus Deploy
2 13 (36.11%) Subversion
2 13 (36.11%) Team Foundation Server
3 3 (8.33%) Visual Website Optimizer
General
1 7 (19.44%) Marketing
2 1 (2.78%) Electronics
2 1 (2.78%) Finance
2 1 (2.78%) Manufacturing
2 1 (2.78%) Retail
2 1 (2.78%) Telecoms
Job Titles
1 18 (50.00%) Consultant
2 13 (36.11%) DevOps Consultant
2 13 (36.11%) Senior Consultant
2 13 (36.11%) Senior DevOps
2 13 (36.11%) Senior DevOps Consultant
3 5 (13.89%) Data Consultant
4 4 (11.11%) Developer
5 3 (8.33%) Data Warehouse Consultant
5 3 (8.33%) Data Warehouse Developer
5 3 (8.33%) Designer
5 3 (8.33%) ETL Consultant
5 3 (8.33%) ETL Developer
5 3 (8.33%) Head of Marketing
5 3 (8.33%) UX Designer
6 2 (5.56%) Analyst
6 2 (5.56%) Business Consultant
6 2 (5.56%) Data Analyst
6 2 (5.56%) SAP BusinessObjects (BO) Consultant
7 1 (2.78%) Technical Leader
7 1 (2.78%) Tester
Libraries, Frameworks & Software Standards
1 13 (36.11%) Elastic Stack
2 1 (2.78%) RESTful
Miscellaneous
1 4 (11.11%) Enterprise Software
2 3 (8.33%) User Experience
3 2 (5.56%) Analytical Skills
3 2 (5.56%) EPoS
3 2 (5.56%) Mobile App
4 1 (2.78%) Computer Science
Operating Systems
1 13 (36.11%) Linux
1 13 (36.11%) Unix
1 13 (36.11%) Windows
Processes & Methodologies
1 14 (38.89%) Continuous Integration
2 13 (36.11%) Continuous Delivery
2 13 (36.11%) DevOps
2 13 (36.11%) Microservices
2 13 (36.11%) Open Source
3 8 (22.22%) Agile Software Development
3 8 (22.22%) Analytics
4 6 (16.67%) Business Intelligence
5 5 (13.89%) Information Management
5 5 (13.89%) Lead Generation
5 5 (13.89%) Marketing Automation
6 4 (11.11%) Customer Analytics
6 4 (11.11%) Data Management
6 4 (11.11%) Global Marketing
6 4 (11.11%) Prototyping
6 4 (11.11%) SEO
7 3 (8.33%) Digital Marketing
7 3 (8.33%) ETL
7 3 (8.33%) Master Data Management
7 3 (8.33%) Problem Management
Programming Languages
1 2 (5.56%) C#
1 2 (5.56%) C++
2 1 (2.78%) JavaScript
2 1 (2.78%) Python
2 1 (2.78%) R
2 1 (2.78%) SQL
Qualifications
1 6 (16.67%) Degree
Quality Assurance & Compliance
1 13 (36.11%) GCP
2 3 (8.33%) Data Quality
System Software
1 2 (5.56%) Hyper-V
Systems Management
1 13 (36.11%) Ansible
1 13 (36.11%) Consul
1 13 (36.11%) Opscode Chef
1 13 (36.11%) Puppet
1 13 (36.11%) Rundeck
1 13 (36.11%) Terraform
Vendors
1 13 (36.11%) RedGate
1 13 (36.11%) ServiceNow
1 13 (36.11%) Splunk
2 5 (13.89%) Informatica
3 4 (11.11%) SAP
4 3 (8.33%) Adobe
4 3 (8.33%) MicroStrategy
4 3 (8.33%) Netezza
4 3 (8.33%) Oracle
4 3 (8.33%) Tableau
4 3 (8.33%) Teradata
5 2 (5.56%) Microsoft
5 2 (5.56%) VMware
6 1 (2.78%) Google
6 1 (2.78%) Xamarin