The following table provides summary statistics for permanent job vacancies advertised in Scotland with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 28 April 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
UK / Scotland
3 months to
28 Apr 2017
Same period 2016 Same period 2015
Rank 124 156 154
Rank change year-on-year +32 -2  
Permanent jobs citing Customer Engagement 25 6 9
As % of all permanent IT jobs advertised in Scotland 1.05% 0.21% 0.29%
As % of the Processes & Methodologies category 1.15% 0.23% 0.32%
Number of salaries quoted 11 4 9
Median salary £27,500 £51,500 £35,000
Median salary % change year-on-year -46.60% +47.14%  
90% offered a salary of more than £25,000 £50,450 £34,500
10% offered a salary of more than £57,500 £55,700 £43,000
UK excluding London median salary £52,081 £50,000 £50,000
% change year-on-year +4.16% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Scotland with a requirement for process and methodology skills.

Process & Methodology Skills
Scotland
Permanent job vacancies with a requirement for process and methodology skills 2182 2605 2814
As % of all permanent IT job vacancies advertised in Scotland 91.68% 90.51% 89.70%
Number of salaries quoted 1370 1613 1719
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £32,000 £30,000 £32,500
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Scotland

Customer Engagement
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Scotland.

Salary trend for Customer Engagement in Scotland

Customer Engagement
Salary Histogram in Scotland

The salary distribution of IT jobs citing Customer Engagement in Scotland over the 3 months to 28 April 2017.

Salary histogram for Customer Engagement in Scotland

Customer Engagement
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Scotland region over the 3 months to 28 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow - 21 £25,000 -
Edinburgh +3 4 £29,000 -43.68%
Customer Engagement
UK

For the 6 months to 28 April 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region with a requirement for Customer Engagement.

1 17 (41.46%) Analytics
2 15 (36.59%) Big Data
2 15 (36.59%) Java
2 15 (36.59%) SQL
3 11 (26.83%) Microsoft
3 11 (26.83%) Data Quality
4 10 (24.39%) Release Management
4 10 (24.39%) Data Warehouse
4 10 (24.39%) ETL
4 10 (24.39%) Business Intelligence
4 10 (24.39%) Finance
4 10 (24.39%) Agile Software Development
4 10 (24.39%) Information Management
4 10 (24.39%) Software Engineering
5 9 (21.95%) Degree
5 9 (21.95%) IT Strategy
6 8 (19.51%) Presales
7 7 (17.07%) Windows Server 2008
7 7 (17.07%) LAN
7 7 (17.07%) Windows
8 6 (14.63%) ITIL
8 6 (14.63%) C#
8 6 (14.63%) Retail
8 6 (14.63%) VMware
8 6 (14.63%) VMware Infrastructure
9 5 (12.20%) ITIL V3
9 5 (12.20%) Verint
9 5 (12.20%) Computer Science
9 5 (12.20%) SAS Enterprise Miner
9 5 (12.20%) Telecoms

Customer Engagement
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (12.20%) SAS
2 2 (4.88%) ArcGIS
2 2 (4.88%) CMS
2 2 (4.88%) MS Exchange
3 1 (2.44%) Umbraco
Applications
1 1 (2.44%) InVision
1 1 (2.44%) Microsoft Excel
1 1 (2.44%) UXPin
Communications & Networking
1 7 (17.07%) LAN
2 5 (12.20%) WAN
3 4 (9.76%) VPN
4 2 (4.88%) Cisco ASA
4 2 (4.88%) Cisco PIX
4 2 (4.88%) IPsec
4 2 (4.88%) MPLS
4 2 (4.88%) Network Security
4 2 (4.88%) Spanning Tree
4 2 (4.88%) TCP/IP
4 2 (4.88%) VLAN
4 2 (4.88%) VoIP
4 2 (4.88%) Wi-Fi
4 2 (4.88%) Wireless
Database & Business Intelligence
1 15 (36.59%) Big Data
2 10 (24.39%) Data Warehouse
3 5 (12.20%) SAS Enterprise Miner
3 5 (12.20%) SQL Server
4 4 (9.76%) Base SAS
4 4 (9.76%) DataStage
4 4 (9.76%) SAS EBI
4 4 (9.76%) SAS Enterprise Guide
5 2 (4.88%) Geospatial Data
5 2 (4.88%) GIS
5 2 (4.88%) PowerCenter
6 1 (2.44%) SAS Visual Analytics
Development Applications
1 3 (7.32%) Team Foundation Server
General
1 10 (24.39%) Finance
2 6 (14.63%) Retail
3 5 (12.20%) Banking
3 5 (12.20%) Marketing
3 5 (12.20%) Telecoms
4 1 (2.44%) Legal
4 1 (2.44%) Publishing
Job Titles
1 15 (36.59%) Consultant
2 10 (24.39%) Big Data Consultant
2 10 (24.39%) Business Intelligence Consultant
2 10 (24.39%) Data Consultant
2 10 (24.39%) Data Warehouse Consultant
3 7 (17.07%) Developer
3 7 (17.07%) Graduate
4 6 (14.63%) Big Data Developer
4 6 (14.63%) Business Intelligence Developer
4 6 (14.63%) Data Warehouse Developer
4 6 (14.63%) ETL Consultant
4 6 (14.63%) ETL Developer
5 5 (12.20%) Architect
5 5 (12.20%) Graduate Systems Engineer
5 5 (12.20%) Lead Architect
5 5 (12.20%) Lead Solutions Architect
5 5 (12.20%) Solutions Architect
5 5 (12.20%) Systems Engineer
6 4 (9.76%) Development Manager
6 4 (9.76%) Support Engineer
Libraries, Frameworks & Software Standards
1 5 (12.20%) ODBC
2 2 (4.88%) .NET
2 2 (4.88%) ASP.NET
2 2 (4.88%) CSS
2 2 (4.88%) HTML
Miscellaneous
1 5 (12.20%) Computer Science
2 3 (7.32%) Analytical Skills
3 2 (4.88%) Mobile App
3 2 (4.88%) User Experience
4 1 (2.44%) Cybercrime
4 1 (2.44%) Data Protection Act
4 1 (2.44%) Management Information System
4 1 (2.44%) Social Media
4 1 (2.44%) Virtual Team
Operating Systems
1 7 (17.07%) Windows
1 7 (17.07%) Windows Server 2008
2 5 (12.20%) Windows 2000
2 5 (12.20%) Windows Server 2003
3 2 (4.88%) Windows Server
3 2 (4.88%) Windows Server 2012
4 1 (2.44%) Unix
Processes & Methodologies
1 17 (41.46%) Analytics
2 10 (24.39%) Agile Software Development
2 10 (24.39%) Business Intelligence
2 10 (24.39%) ETL
2 10 (24.39%) Information Management
2 10 (24.39%) Release Management
2 10 (24.39%) Software Engineering
3 9 (21.95%) IT Strategy
4 8 (19.51%) Presales
5 6 (14.63%) ITIL
6 5 (12.20%) ITIL V3
6 5 (12.20%) WFM
7 4 (9.76%) Software Delivery
7 4 (9.76%) Time Management
8 3 (7.32%) Business Development
8 3 (7.32%) Digital Marketing
8 3 (7.32%) Service Delivery
9 2 (4.88%) Content Management
9 2 (4.88%) E-Commerce
9 2 (4.88%) Web Development
Programming Languages
1 15 (36.59%) Java
1 15 (36.59%) SQL
2 6 (14.63%) C#
3 5 (12.20%) C++
3 5 (12.20%) VB
4 2 (4.88%) JavaScript
4 2 (4.88%) PowerShell
5 1 (2.44%) C
5 1 (2.44%) Shell Script
Qualifications
1 9 (21.95%) Degree
2 2 (4.88%) CCNP
2 2 (4.88%) Cisco Certification
3 1 (2.44%) CISA
3 1 (2.44%) CISM
3 1 (2.44%) CISSP
3 1 (2.44%) ITIL Certification
3 1 (2.44%) SC Cleared
3 1 (2.44%) Security Cleared
Quality Assurance & Compliance
1 11 (26.83%) Data Quality
2 2 (4.88%) SLA
3 1 (2.44%) GDPR
3 1 (2.44%) ISO/IEC 27001
3 1 (2.44%) PCI DSS
System Software
1 6 (14.63%) VMware Infrastructure
2 2 (4.88%) Hyper-V
2 2 (4.88%) vSphere
3 1 (2.44%) XenApp
Systems Management
1 2 (4.88%) FortiGate
1 2 (4.88%) Symantec Enterprise Vault
Vendors
1 11 (26.83%) Microsoft
2 6 (14.63%) VMware
3 5 (12.20%) IBM
3 5 (12.20%) Verint
4 4 (9.76%) Cognos
4 4 (9.76%) DataFlux
4 4 (9.76%) Netezza
4 4 (9.76%) Oracle
5 2 (4.88%) Aruba
5 2 (4.88%) CheckPoint
5 2 (4.88%) Cisco
5 2 (4.88%) Citrix
5 2 (4.88%) ESRI
5 2 (4.88%) Informatica
5 2 (4.88%) Symantec
6 1 (2.44%) Adobe
6 1 (2.44%) Red Hat
6 1 (2.44%) Salesforce Marketing Cloud
6 1 (2.44%) Salesforce.com