Period
to 18 November 2017

The median contractor rate for a 2nd Line Support Engineer was £140 per day in advertised job vacancies in the South East during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Engineer
England > South East
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 302 334 297
Rank change year-on-year +32 -37 -20
Contract jobs requiring a 2nd Line Support Engineer 69 51 101
As % of all contract IT jobs advertised in the South East 0.41% 0.30% 0.52%
As % of the Job Titles category 0.44% 0.32% 0.54%
Number of daily rates quoted 51 34 44
South East median daily rate £140 £153 £173
Median daily rate % change year-on-year -8.20% -11.59% +1.47%
10th Percentile £110 £115 £98
90th Percentile £210 £232 £238
England median daily rate £144 £150 £160
% change year-on-year -4.17% -6.25% -3.03%
Number of hourly rates quoted 12 6 38
South East median hourly rate £16.63 £18.50 £16.32
Median hourly rate % change year-on-year -10.14% +13.36% +0.77%
10th Percentile £12.71 £15.13 £12.85
90th Percentile £146.38 £22.05 £21.55
England median hourly rate £16.00 £15.88 £15.50
% change year-on-year +0.79% +2.42% +6.90%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15783 15735 18560
% of contract IT jobs with a recognized job title 94.53% 94.00% 94.93%
Number of daily rates quoted 9360 9373 10883
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +7.64%
10th Percentile £238 £225 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 642 780 923
South East median hourly rate £18.00 £19.50 £18.00
Median hourly rate % change year-on-year -7.69% +8.33% +12.50%
10th Percentile £10.75 £10.25 £10.25
90th Percentile £48.75 £48.75 £47.45
England median hourly rate £18.66 £18.50 £17.89
% change year-on-year +0.84% +3.41% +8.42%

2nd Line Support Engineer
Job Vacancy Trend in the South East

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Engineer in the South East.

Contractor daily rate trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing 2nd Line Support Engineer in the South East over the 6 months to 18 November 2017.

Contractor daily rate histogram for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Engineer in the South East.

Contractor hourly rate trend for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing 2nd Line Support Engineer in the South East over the 6 months to 18 November 2017.

Contractor hourly rate histogram for 2nd Line Support Engineer in the South East

2nd Line Support Engineer
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the South East region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -6 20 £148 -21.33% 1
Thames Valley -19 19 £140 +3.70% 5
Hampshire +29 18 £120 -25.00%
Oxfordshire +1 8 £140 +3.70% 3
Buckinghamshire -24 6 £160 - 1
West Sussex +2 5 £150 -38.14%
Berkshire -6 5 £117 -20.68% 1
Kent -8 4 £165 -15.38%
East Sussex +1 3 £125 -30.56%
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 November 2017, 2nd Line Support Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring 2nd Line Support Engineer in the job title.

1 62 (89.86%) Windows
2 45 (65.22%) Active Directory
3 34 (49.28%) Microsoft
4 28 (40.58%) Microsoft Office
4 28 (40.58%) Windows 7
5 23 (33.33%) Windows 10
6 20 (28.99%) Windows Server
7 19 (27.54%) ITIL
8 18 (26.09%) Office 365
9 16 (23.19%) LAN
9 16 (23.19%) Cisco
9 16 (23.19%) WAN
9 16 (23.19%) Windows Server 2008
10 15 (21.74%) TCP/IP
11 14 (20.29%) Windows Server 2012
12 12 (17.39%) DNS
13 11 (15.94%) VMware
14 10 (14.49%) DHCP
14 10 (14.49%) MS Exchange
15 9 (13.04%) Windows XP
15 9 (13.04%) VPN
15 9 (13.04%) Firewall
15 9 (13.04%) Microsoft Certification
15 9 (13.04%) Apple
16 8 (11.59%) VMware Infrastructure
16 8 (11.59%) Windows 8
17 7 (10.14%) Exchange Server 2010
17 7 (10.14%) SCCM
17 7 (10.14%) SLA
18 6 (8.70%) Citrix

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (14.49%) MS Exchange
2 7 (10.14%) Exchange Server 2010
3 6 (8.70%) Skype for Business
4 5 (7.25%) SharePoint
5 3 (4.35%) Exchange Server 2007
5 3 (4.35%) Exchange Server 2013
6 2 (2.90%) Blackberry Enterprise Server
6 2 (2.90%) IIS
7 1 (1.45%) Exchange Server 2003
Applications
1 28 (40.58%) Microsoft Office
2 4 (5.80%) Microsoft Excel
2 4 (5.80%) Microsoft PowerPoint
2 4 (5.80%) MS Visio
Cloud Services
1 18 (26.09%) Office 365
2 3 (4.35%) Microsoft Azure
3 2 (2.90%) Azure Active Directory
4 1 (1.45%) Mimecast
Communications & Networking
1 16 (23.19%) LAN
1 16 (23.19%) WAN
2 15 (21.74%) TCP/IP
3 12 (17.39%) DNS
4 10 (14.49%) DHCP
5 9 (13.04%) Firewall
5 9 (13.04%) VPN
6 5 (7.25%) Remote Desktop
6 5 (7.25%) VoIP
7 4 (5.80%) Skype
8 3 (4.35%) Internet
8 3 (4.35%) VLAN
8 3 (4.35%) Wi-Fi
9 2 (2.90%) ADSL
9 2 (2.90%) PBX
10 1 (1.45%) Intranet
10 1 (1.45%) Network Security
10 1 (1.45%) SAN
10 1 (1.45%) SMS
Development Applications
1 1 (1.45%) MSI
General
1 5 (7.25%) Finance
1 5 (7.25%) Manufacturing
2 2 (2.90%) Back Office
2 2 (2.90%) Military
3 1 (1.45%) Advertising
3 1 (1.45%) Banking
3 1 (1.45%) Retail Banking
Miscellaneous
1 6 (8.70%) Analytical Skills
2 5 (7.25%) Driving Licence
3 4 (5.80%) Blackberry
3 4 (5.80%) iPad
4 1 (1.45%) Clustering
4 1 (1.45%) Data Centre
4 1 (1.45%) Enterprise Software
4 1 (1.45%) Life Science
4 1 (1.45%) Replication
4 1 (1.45%) Smartphone
4 1 (1.45%) Video Conferencing
Operating Systems
1 62 (89.86%) Windows
2 28 (40.58%) Windows 7
3 23 (33.33%) Windows 10
4 20 (28.99%) Windows Server
5 16 (23.19%) Windows Server 2008
6 14 (20.29%) Windows Server 2012
7 9 (13.04%) Windows XP
8 8 (11.59%) Windows 8
9 5 (7.25%) Windows Server 2003
10 4 (5.80%) Android
11 3 (4.35%) Windows Vista
12 2 (2.90%) Linux
13 1 (1.45%) Apple iOS
13 1 (1.45%) Mac OS
13 1 (1.45%) Mac OS X
13 1 (1.45%) Windows Phone
Processes & Methodologies
1 19 (27.54%) ITIL
2 5 (7.25%) ITIL V3
3 4 (5.80%) Service Delivery
4 3 (4.35%) Asset Management
4 3 (4.35%) Migration
4 3 (4.35%) PRINCE2
5 2 (2.90%) Kalman Filter
5 2 (2.90%) Mentoring
5 2 (2.90%) Mobile Device Management
5 2 (2.90%) PRINCE
5 2 (2.90%) Proactive Monitoring
5 2 (2.90%) Project Management
5 2 (2.90%) Resource Allocation
5 2 (2.90%) Time Management
5 2 (2.90%) Virtual Infrastructure
6 1 (1.45%) Break/Fix
6 1 (1.45%) Continuous Improvement
6 1 (1.45%) Desktop Virtualisation
6 1 (1.45%) Functional Testing
6 1 (1.45%) High Availability
Programming Languages
1 2 (2.90%) SQL
Qualifications
1 9 (13.04%) Microsoft Certification
2 5 (7.25%) MCP
3 4 (5.80%) CCNA
3 4 (5.80%) Cisco Certification
3 4 (5.80%) MCSA
3 4 (5.80%) SC Cleared
3 4 (5.80%) Security Cleared
4 2 (2.90%) A+ Certification
4 2 (2.90%) ACSA
4 2 (2.90%) MCSE
5 1 (1.45%) CCA
5 1 (1.45%) Citrix Certification
5 1 (1.45%) DV Cleared
Quality Assurance & Compliance
1 7 (10.14%) SLA
System Software
1 45 (65.22%) Active Directory
2 8 (11.59%) VMware Infrastructure
3 3 (4.35%) Hyper-V
4 2 (2.90%) Virtual Desktop
4 2 (2.90%) Virtual Machines
4 2 (2.90%) Virtual Servers
5 1 (1.45%) Microsoft App-V
5 1 (1.45%) Terminal Services
5 1 (1.45%) vSphere
5 1 (1.45%) XenServer
Systems Management
1 7 (10.14%) SCCM
2 4 (5.80%) NetBackup
3 2 (2.90%) AirWatch
4 1 (1.45%) DameWare
4 1 (1.45%) Failover Clustering
Vendors
1 34 (49.28%) Microsoft
2 16 (23.19%) Cisco
3 11 (15.94%) VMware
4 9 (13.04%) Apple
5 6 (8.70%) Citrix
6 4 (5.80%) Dell
6 4 (5.80%) HP
7 2 (2.90%) MobileIron
7 2 (2.90%) ServiceNow
7 2 (2.90%) Sophos
8 1 (1.45%) AppSense
8 1 (1.45%) Avaya
8 1 (1.45%) Draytek
8 1 (1.45%) NetApp
8 1 (1.45%) Remedy
8 1 (1.45%) SolarWinds
8 1 (1.45%) SonicWALL
8 1 (1.45%) Veeam