Period
to 22 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
England > South East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 162 153 121
Rank change year-on-year -9 -32 +19
Contract jobs citing Incident Management 242 259 343
As % of all contract IT jobs advertised in the South East 1.44% 1.55% 1.79%
As % of the Processes & Methodologies category 1.74% 1.88% 2.22%
Number of daily rates quoted 135 149 130
South East median daily rate £350 £275 £358
Median daily rate % change year-on-year +27.27% -23.08% +11.72%
10th Percentile £128 £155 £120
90th Percentile £565 £486 £475
England median daily rate £380 £340 £375
% change year-on-year +11.76% -9.33% +15.38%
Number of hourly rates quoted 17 11 24
South East median hourly rate £16.50 £18.50 £37.09
Median hourly rate % change year-on-year -10.81% -50.12% +151.46%
10th Percentile £10.00 £11.85 £11.63
90th Percentile £25.00 £25.00 £40.19
England median hourly rate £15.00 £16.50 £17.00
% change year-on-year -9.09% -2.94% +3.03%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13929 13803 15455
As % of all contract IT jobs advertised in the South East 82.71% 82.56% 80.70%
Number of daily rates quoted 8358 8333 9223
South East median daily rate £425 £400 £393
Median daily rate % change year-on-year +6.25% +1.91% +4.67%
10th Percentile £263 £250 £256
90th Percentile £575 £563 £538
England median daily rate £450 £425 £423
% change year-on-year +5.88% +0.47% +5.75%
Number of hourly rates quoted 463 548 603
South East median hourly rate £23.00 £27.00 £26.60
Median hourly rate % change year-on-year -14.81% +1.50% +52.00%
10th Percentile £11.25 £11.82 £12.00
90th Percentile £50.00 £52.25 £48.75
England median hourly rate £24.00 £24.43 £22.50
% change year-on-year -1.76% +8.58% +18.42%

Incident Management
Job Vacancy Trend in the South East

Job postings citing Incident Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Incident Management in the South East

Incident Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in the South East.

Contractor daily rate trend for Incident Management in the South East

Incident Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Incident Management in the South East over the 6 months to 22 November 2017.

Contractor daily rate histogram for Incident Management in the South East

Incident Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in the South East.

Contractor hourly rate trend for Incident Management in the South East

Incident Management
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Incident Management in the South East over the 6 months to 22 November 2017.

Contractor hourly rate histogram for Incident Management in the South East

Incident Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the South East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -17 138 £350 +27.27% 15
Buckinghamshire -9 58 £388 +80.23% 6
Berkshire -20 56 £353 +28.18% 8
Hampshire +2 40 £313 -11.22% 6
Surrey -34 31 £450 +32.35% 2
Oxfordshire +16 24 £256 +2.50% 1
West Sussex +6 19 £115 -55.77% 3
Kent -15 9 £575 +105.36% 1
East Sussex +4 4 £345 -3.83%
Incident Management
England

For the 6 months to 22 November 2017, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Incident Management.

1 107 (44.21%) ITIL
2 76 (31.40%) Windows
3 59 (24.38%) Microsoft
4 54 (22.31%) Service Management
5 50 (20.66%) Problem Management
6 48 (19.83%) Change Management
7 47 (19.42%) Active Directory
8 41 (16.94%) SLA
9 39 (16.12%) Security Cleared
10 37 (15.29%) VMware
11 34 (14.05%) Remedy
12 33 (13.64%) Finance
13 29 (11.98%) Management Information System
14 28 (11.57%) Project Management
14 28 (11.57%) ITIL V3
14 28 (11.57%) Analytical Skills
15 27 (11.16%) DNS
15 27 (11.16%) Windows Server
16 26 (10.74%) SQL
16 26 (10.74%) Office 365
16 26 (10.74%) SC Cleared
17 24 (9.92%) Linux
17 24 (9.92%) MS Exchange
18 23 (9.50%) DHCP
18 23 (9.50%) ITSM
18 23 (9.50%) Exchange Server 2010
19 22 (9.09%) Hyper-V
19 22 (9.09%) Service Delivery
19 22 (9.09%) Microsoft Certification
20 21 (8.68%) Windows Server 2012

Incident Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (9.92%) MS Exchange
2 23 (9.50%) Exchange Server 2010
3 9 (3.72%) Exchange Server 2013
4 7 (2.89%) SAS
5 5 (2.07%) Apache
5 5 (2.07%) CMS
5 5 (2.07%) Confluence
6 3 (1.24%) IBM Notes
6 3 (1.24%) IIS
6 3 (1.24%) SharePoint
6 3 (1.24%) Tomcat
7 2 (0.83%) Drupal
7 2 (0.83%) Skype for Business
8 1 (0.41%) Blackberry Enterprise Server
8 1 (0.41%) EPiServer
8 1 (0.41%) Exchange Server 2003
8 1 (0.41%) IBM Domino
8 1 (0.41%) IBM HTTP Server
8 1 (0.41%) Liferay
8 1 (0.41%) WebSphere
Applications
1 11 (4.55%) Microsoft Excel
2 7 (2.89%) Microsoft Office
3 6 (2.48%) Microsoft PowerPoint
4 1 (0.41%) Acrobat
4 1 (0.41%) Spreadsheet
Business Applications
1 19 (7.85%) Remedy ITSM
2 3 (1.24%) SAP HCM
3 1 (0.41%) SAP Oil and Gas
Cloud Services
1 26 (10.74%) Office 365
2 8 (3.31%) Amazon AWS
3 7 (2.89%) Microsoft Azure
4 2 (0.83%) Amazon EC2
4 2 (0.83%) Cloud Computing
4 2 (0.83%) Virtual Private Cloud
5 1 (0.41%) Azure Active Directory
5 1 (0.41%) IaaS
5 1 (0.41%) PaaS
5 1 (0.41%) SaaS
Communications & Networking
1 27 (11.16%) DNS
2 23 (9.50%) DHCP
3 18 (7.44%) IP Telephony
4 14 (5.79%) Firewall
4 14 (5.79%) LAN
4 14 (5.79%) WAN
5 11 (4.55%) Remote Desktop
6 9 (3.72%) TCP/IP
6 9 (3.72%) VoIP
6 9 (3.72%) VPN
7 7 (2.89%) Internet
7 7 (2.89%) Network Security
7 7 (2.89%) SAN
8 4 (1.65%) 4G
8 4 (1.65%) MPLS
9 3 (1.24%) Cisco ASA
9 3 (1.24%) HTTP
9 3 (1.24%) NAS
9 3 (1.24%) WLAN
10 2 (0.83%) PBX
Database & Business Intelligence
1 11 (4.55%) Data Warehouse
2 10 (4.13%) SQL Server
3 6 (2.48%) MySQL
3 6 (2.48%) SQL Server 2008
4 5 (2.07%) NoSQL
4 5 (2.07%) PostgreSQL
4 5 (2.07%) SQL Server 2014
5 3 (1.24%) OLAP
5 3 (1.24%) OLAP Cube
5 3 (1.24%) Oracle Database
5 3 (1.24%) SQL Server 2005
5 3 (1.24%) SQL Server 2012
5 3 (1.24%) SQL Server 2016
5 3 (1.24%) SQL Server Analysis Services
5 3 (1.24%) SQL Server Integration Services
6 2 (0.83%) DB2
6 2 (0.83%) Oracle Reports
6 2 (0.83%) SAS Data Integration Studio
6 2 (0.83%) SAS Enterprise Guide
7 1 (0.41%) Hadoop
Development Applications
1 5 (2.07%) Git (software)
1 5 (2.07%) JIRA
2 1 (0.41%) Introscope
2 1 (0.41%) Metasploit
General
1 33 (13.64%) Finance
2 19 (7.85%) Telecoms
3 11 (4.55%) Retail
4 8 (3.31%) Publishing
5 6 (2.48%) Banking
6 4 (1.65%) Manufacturing
7 3 (1.24%) Billing
7 3 (1.24%) Legal
8 2 (0.83%) Advertising
8 2 (0.83%) Aerospace
8 2 (0.83%) Marketing
9 1 (0.41%) Automotive
9 1 (0.41%) Electronics
9 1 (0.41%) Financial Institution
9 1 (0.41%) Pharmaceutical
Job Titles
1 70 (28.93%) Analyst
2 30 (12.40%) Service Analyst
3 28 (11.57%) Service Desk Analyst
4 21 (8.68%) Incident Manager
5 17 (7.02%) Administrator
6 15 (6.20%) Infrastructure Engineer
7 13 (5.37%) Major Incident Manager
8 12 (4.96%) Support Analyst
8 12 (4.96%) Support Engineer
9 11 (4.55%) 2nd Line Support
9 11 (4.55%) Service Manager
9 11 (4.55%) Windows Engineer
10 9 (3.72%) Data Administrator
10 9 (3.72%) Developer
11 8 (3.31%) 1st Line Support
11 8 (3.31%) Security Analyst
11 8 (3.31%) Security Engineer
12 7 (2.89%) Applications Support
12 7 (2.89%) Problem Manager
12 7 (2.89%) Technical Analyst
Libraries, Frameworks & Software Standards
1 10 (4.13%) HTML
2 7 (2.89%) Web Services
3 4 (1.65%) CSS
3 4 (1.65%) REST
4 3 (1.24%) MDX
4 3 (1.24%) SOAP
4 3 (1.24%) XML
5 2 (0.83%) Ajax
6 1 (0.41%) .NET
6 1 (0.41%) Flash
6 1 (0.41%) SailPoint
6 1 (0.41%) WebCenter
Miscellaneous
1 29 (11.98%) Management Information System
2 28 (11.57%) Analytical Skills
3 11 (4.55%) Data Centre
4 8 (3.31%) Computer Science
5 7 (2.89%) Blackberry
5 7 (2.89%) CMDB
6 6 (2.48%) Replication
7 5 (2.07%) Virtual Team
8 4 (1.65%) Enterprise Software
8 4 (1.65%) Greenfield Project
8 4 (1.65%) Hybrid Cloud
9 3 (1.24%) Clustering
9 3 (1.24%) Security Operations Centre
10 1 (0.41%) CCTV
10 1 (0.41%) Driving Licence
10 1 (0.41%) e-Health
10 1 (0.41%) Life Science
10 1 (0.41%) Mobile App
10 1 (0.41%) PDA
10 1 (0.41%) PKI
Operating Systems
1 76 (31.40%) Windows
2 27 (11.16%) Windows Server
3 24 (9.92%) Linux
4 21 (8.68%) Windows Server 2012
5 18 (7.44%) Unix
6 16 (6.61%) Windows 7
6 16 (6.61%) Windows Server 2003
7 10 (4.13%) Windows Server 2008
8 4 (1.65%) Solaris
8 4 (1.65%) Windows 10
9 3 (1.24%) Red Hat Enterprise Linux
9 3 (1.24%) Windows XP
10 2 (0.83%) Windows Vista
11 1 (0.41%) AIX
11 1 (0.41%) Windows NT
Processes & Methodologies
1 107 (44.21%) ITIL
2 54 (22.31%) Service Management
3 50 (20.66%) Problem Management
4 48 (19.83%) Change Management
5 28 (11.57%) ITIL V3
5 28 (11.57%) Project Management
6 23 (9.50%) ITSM
7 22 (9.09%) Service Delivery
8 18 (7.44%) Agile Software Development
9 16 (6.61%) Continuous Improvement
9 16 (6.61%) Risk Management
10 14 (5.79%) DevOps
10 14 (5.79%) Information Security
11 12 (4.96%) Root Cause Analysis
12 11 (4.55%) Proactive Management
13 10 (4.13%) Capacity Management
13 10 (4.13%) Collaborative Working
13 10 (4.13%) Disaster Recovery
13 10 (4.13%) Release Management
13 10 (4.13%) Time Management
Programming Languages
1 26 (10.74%) SQL
2 13 (5.37%) Perl
3 12 (4.96%) Python
4 11 (4.55%) Ruby
5 7 (2.89%) VBScript
6 6 (2.48%) JavaScript
6 6 (2.48%) PHP
7 5 (2.07%) VB
8 4 (1.65%) Go
8 4 (1.65%) PowerShell
9 3 (1.24%) Java
9 3 (1.24%) T-SQL
10 2 (0.83%) Bash Shell
10 2 (0.83%) Shell Script
11 1 (0.41%) C
11 1 (0.41%) VBA
Qualifications
1 39 (16.12%) Security Cleared
2 26 (10.74%) SC Cleared
3 22 (9.09%) Microsoft Certification
4 13 (5.37%) Degree
5 12 (4.96%) ITIL Certification
6 11 (4.55%) CISSP
7 9 (3.72%) MCSE
8 7 (2.89%) BPSS Clearance
9 6 (2.48%) Cisco Certification
10 5 (2.07%) CCNA
10 5 (2.07%) CISM
10 5 (2.07%) DV Cleared
10 5 (2.07%) ISTQB
10 5 (2.07%) ISTQB Foundation Certification
11 3 (1.24%) DBS Check
12 2 (0.83%) CCNP
12 2 (0.83%) CISA
12 2 (0.83%) CRISC
12 2 (0.83%) MCP
12 2 (0.83%) MCSA
Quality Assurance & Compliance
1 41 (16.94%) SLA
2 12 (4.96%) ISO/IEC 27001
3 11 (4.55%) PCI DSS
4 5 (2.07%) COBIT
4 5 (2.07%) PMO
5 4 (1.65%) ISO 31000
5 4 (1.65%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 3 (1.24%) GDPR
6 3 (1.24%) ISO/IEC 20000
7 2 (0.83%) Disclosure Scotland
7 2 (0.83%) ISO 22301
7 2 (0.83%) QA
8 1 (0.41%) HMG Security Policy Framework
System Software
1 47 (19.42%) Active Directory
2 22 (9.09%) Hyper-V
3 21 (8.68%) VMware Infrastructure
4 16 (6.61%) VMware ESXi
5 12 (4.96%) vSphere
6 4 (1.65%) Virtual Desktop
7 2 (0.83%) iptables
7 2 (0.83%) VMware Workstation
8 1 (0.41%) Firmware
8 1 (0.41%) Oracle RAC
8 1 (0.41%) ProxySG
8 1 (0.41%) Veritas Cluster Server
8 1 (0.41%) VMware Server
8 1 (0.41%) XenApp
Systems Management
1 11 (4.55%) NetBackup
1 11 (4.55%) SCCM
2 8 (3.31%) Ansible
3 7 (2.89%) Netcool
4 5 (2.07%) HP Quality Center
4 5 (2.07%) MOM
5 4 (1.65%) OpenView
6 2 (0.83%) OVSD
6 2 (0.83%) Tivoli
7 1 (0.41%) CA Wily
7 1 (0.41%) EMC NetWorker
7 1 (0.41%) Failover Clustering
7 1 (0.41%) FortiGate
7 1 (0.41%) HP SIM
7 1 (0.41%) Nagios
7 1 (0.41%) PowerCLI
7 1 (0.41%) Puppet
7 1 (0.41%) Red Hat Satellite
7 1 (0.41%) Veritas Storage Foundation
7 1 (0.41%) WSUS
Vendors
1 59 (24.38%) Microsoft
2 37 (15.29%) VMware
3 34 (14.05%) Remedy
4 20 (8.26%) Citrix
5 19 (7.85%) HP
6 14 (5.79%) Cisco
6 14 (5.79%) NetApp
7 13 (5.37%) Oracle
8 12 (4.96%) BMC
8 12 (4.96%) IBM
8 12 (4.96%) ServiceNow
9 9 (3.72%) CA
9 9 (3.72%) Nimsoft
9 9 (3.72%) SAP
10 7 (2.89%) Avaya
11 5 (2.07%) Atlassian
12 4 (1.65%) Motorola
13 3 (1.24%) Huawei
13 3 (1.24%) Juniper
13 3 (1.24%) Lotus