Period
to 15 November 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
England > South East
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 191 154 158
Rank change year-on-year -37 +4 -29
Contract jobs citing Incident Management 221 256 262
As % of all contract IT jobs advertised in the South East 1.32% 1.52% 1.55%
As % of the Processes & Methodologies category 1.53% 1.80% 1.85%
Number of daily rates quoted 113 146 150
South East median daily rate £375 £351 £275
Median daily rate % change year-on-year +6.76% +27.73% -23.08%
10th Percentile £156 £128 £155
90th Percentile £548 £578 £485
England median daily rate £375 £375 £335
% change year-on-year - +11.94% -10.67%
Number of hourly rates quoted 18 18 10
South East median hourly rate £16.00 £15.25 £18.50
Median hourly rate % change year-on-year +4.92% -17.57% -50.12%
10th Percentile £13.68 £10.00 £11.83
90th Percentile £28.00 £25.00 £25.03
England median hourly rate £16.50 £15.00 £16.50
% change year-on-year +10.00% -9.09% -1.49%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 14,428 14,200 14,178
As % of all contract IT jobs advertised in the South East 86.20% 84.17% 84.04%
Number of daily rates quoted 8,730 8,484 8,537
South East median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% +2.56%
10th Percentile £279 £263 £250
90th Percentile £588 £575 £559
England median daily rate £475 £450 £425
% change year-on-year +5.56% +5.88% +1.19%
Number of hourly rates quoted 464 476 584
South East median hourly rate £28.50 £22.50 £24.11
Median hourly rate % change year-on-year +26.67% -6.66% +0.44%
10th Percentile £12.00 £11.25 £11.50
90th Percentile £52.50 £50.00 £50.00
England median hourly rate £22.00 £23.50 £22.84
% change year-on-year -6.38% +2.91% +3.80%

Incident Management
Job Vacancy Trend in the South East

Job postings citing Incident Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Incident Management in the South East

Incident Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in the South East.

Contractor daily rate trend for Incident Management in the South East

Incident Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Incident Management in the South East over the 6 months to 15 November 2018.

Contractor daily rate histogram for Incident Management in the South East

Incident Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in the South East.

Contractor hourly rate trend for Incident Management in the South East

Incident Management
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Incident Management in the South East over the 6 months to 15 November 2018.

Contractor hourly rate histogram for Incident Management in the South East

Incident Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the South East region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +9 131 £363 +3.57% 25
Buckinghamshire +28 73 £363 -6.45% 9
Berkshire -11 51 £388 +14.81% 13
Hampshire -26 41 £435 +47.46% 10
Surrey -18 36 £415 -7.78% 10
Kent +3 10 £338 -41.30% 5
Oxfordshire +4 7 £276 +10.50% 3
East Sussex -11 2 £413 +19.57% 2
West Sussex -27 1 £125 +4.17%
Incident Management
England

For the 6 months to 15 November 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Incident Management.

1 68 (30.77%) ITIL
2 61 (27.60%) Security Cleared
3 56 (25.34%) Problem Management
4 55 (24.89%) Change Management
5 47 (21.27%) VMware
6 46 (20.81%) Windows
7 41 (18.55%) Microsoft
7 41 (18.55%) VMware Infrastructure
8 36 (16.29%) SC Cleared
8 36 (16.29%) SLA
8 36 (16.29%) Linux
9 30 (13.57%) Service Management
10 27 (12.22%) Telecoms
10 27 (12.22%) DV Cleared
11 25 (11.31%) Management Information System
12 24 (10.86%) Oracle
13 23 (10.41%) ITIL V3
14 22 (9.95%) Microsoft Office
15 21 (9.50%) TCP/IP
15 21 (9.50%) Citrix
15 21 (9.50%) Firewall
16 20 (9.05%) Cisco
16 20 (9.05%) SQL
16 20 (9.05%) Problem-Solving
17 19 (8.60%) Hyper-V
17 19 (8.60%) Analytical Skills
17 19 (8.60%) Remedy
18 18 (8.14%) Finance
18 18 (8.14%) SIEM
18 18 (8.14%) SCCM

Incident Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (4.07%) IIS
2 4 (1.81%) MS Exchange
2 4 (1.81%) SharePoint
3 3 (1.36%) Apache
3 3 (1.36%) SAS
3 3 (1.36%) SharePoint Server
4 2 (0.90%) Moodle
5 1 (0.45%) Confluence
5 1 (0.45%) IBM Notes
5 1 (0.45%) JBoss
5 1 (0.45%) nginx
5 1 (0.45%) Oracle Workflow
5 1 (0.45%) Skype for Business
5 1 (0.45%) Tomcat
Applications
1 22 (9.95%) Microsoft Office
2 8 (3.62%) Microsoft Excel
3 2 (0.90%) InfoPath
4 1 (0.45%) Microsoft PowerPoint
Business Applications
1 11 (4.98%) Remedy ITSM
2 1 (0.45%) Oracle BPM
2 1 (0.45%) Oracle EBS R12
2 1 (0.45%) SAP Business ByDesign
2 1 (0.45%) SAP ERP
2 1 (0.45%) Sonata
Cloud Services
1 7 (3.17%) Office 365
2 5 (2.26%) Microsoft Azure
3 4 (1.81%) Akamai
4 3 (1.36%) IaaS
5 2 (0.90%) Amazon AWS
5 2 (0.90%) Amazon EC2
5 2 (0.90%) PaaS
5 2 (0.90%) Virtual Private Cloud
6 1 (0.45%) Cloud Computing
Communications & Networking
1 21 (9.50%) Firewall
1 21 (9.50%) TCP/IP
2 15 (6.79%) VPN
3 8 (3.62%) BGP
3 8 (3.62%) MPLS
3 8 (3.62%) OSPF
3 8 (3.62%) WAN
4 7 (3.17%) DNS
4 7 (3.17%) Unified Communications
5 6 (2.71%) DHCP
5 6 (2.71%) LAN
6 5 (2.26%) Network Security
6 5 (2.26%) VoIP
7 4 (1.81%) Broadband
7 4 (1.81%) SAN
8 3 (1.36%) Internet
8 3 (1.36%) Radio Access Network
9 2 (0.90%) Cisco ASA
9 2 (0.90%) Cisco ISE
9 2 (0.90%) Junos
Database & Business Intelligence
1 5 (2.26%) SQL Server
2 4 (1.81%) Data Warehouse
2 4 (1.81%) OLAP
3 3 (1.36%) Big Data
3 3 (1.36%) Data Lake
3 3 (1.36%) Hadoop
3 3 (1.36%) Relational Database
4 2 (0.90%) Apache Hive
4 2 (0.90%) Azure SQL Database
4 2 (0.90%) Data Mining
4 2 (0.90%) NoSQL
4 2 (0.90%) Oracle OLAP
4 2 (0.90%) SQL Server 2008
4 2 (0.90%) SQL Server 2012
5 1 (0.45%) OLAP Cube
5 1 (0.45%) Oracle Database
5 1 (0.45%) Power BI
5 1 (0.45%) SQL Server 2005
5 1 (0.45%) SQL Server 2014
5 1 (0.45%) SQL Server Integration Services
Development Applications
1 4 (1.81%) JIRA
2 2 (0.90%) Metasploit
3 1 (0.45%) Bitbucket
3 1 (0.45%) Jenkins
3 1 (0.45%) Visual Studio
3 1 (0.45%) Visual Studio Team System
General
1 27 (12.22%) Telecoms
2 18 (8.14%) Finance
3 5 (2.26%) Billing
3 5 (2.26%) Retail
4 4 (1.81%) Advertising
4 4 (1.81%) Military
5 3 (1.36%) Legal
6 1 (0.45%) Automotive
6 1 (0.45%) Electronics
6 1 (0.45%) Front Office
6 1 (0.45%) Pharmaceutical
6 1 (0.45%) Publishing
6 1 (0.45%) Spanish Language
Job Titles
1 52 (23.53%) Analyst
2 25 (11.31%) Incident Manager
3 20 (9.05%) Incident Analyst
4 18 (8.14%) Service Manager
5 15 (6.79%) Major Incident Manager
6 11 (4.98%) Service Analyst
6 11 (4.98%) Support Engineer
7 10 (4.52%) Service Desk Analyst
8 9 (4.07%) Developer
8 9 (4.07%) Security Manager
8 9 (4.07%) Support Analyst
9 8 (3.62%) Administrator
10 7 (3.17%) 3rd Line Support
10 7 (3.17%) Information Manager
10 7 (3.17%) Information Security Manager
10 7 (3.17%) IT Support
10 7 (3.17%) Security Analyst
10 7 (3.17%) Security Incident Analyst
11 6 (2.71%) 2nd Line Support
11 6 (2.71%) IT Analyst
Libraries, Frameworks & Software Standards
1 7 (3.17%) REST
1 7 (3.17%) Web Services
2 6 (2.71%) SOAP
3 5 (2.26%) CSS
3 5 (2.26%) HTML
3 5 (2.26%) XML
4 3 (1.36%) LDAP
5 2 (0.90%) JSON
5 2 (0.90%) SailPoint
6 1 (0.45%) 802.1X
6 1 (0.45%) Web Services Management
6 1 (0.45%) WebCenter
Miscellaneous
1 25 (11.31%) Management Information System
2 19 (8.60%) Analytical Skills
3 14 (6.33%) Self-Motivation
4 11 (4.98%) Clustering
5 10 (4.52%) Data Centre
6 8 (3.62%) Driving Licence
7 6 (2.71%) CMDB
7 6 (2.71%) Computer Science
7 6 (2.71%) PKI
7 6 (2.71%) VxBlock/Vblock
8 3 (1.36%) Virtual Team
9 2 (0.90%) Cyber Defence
9 2 (0.90%) Cyberthreat
9 2 (0.90%) Distributed Denial-of-Service
9 2 (0.90%) User Experience
10 1 (0.45%) Enterprise Software
10 1 (0.45%) Fat Client
10 1 (0.45%) RIA
10 1 (0.45%) Taxonomies
10 1 (0.45%) Video Conferencing
Operating Systems
1 46 (20.81%) Windows
2 36 (16.29%) Linux
3 18 (8.14%) Windows Server
4 13 (5.88%) Unix
5 12 (5.43%) Windows Server 2008
5 12 (5.43%) Windows Server 2012
6 11 (4.98%) Solaris
7 9 (4.07%) Red Hat Enterprise Linux
7 9 (4.07%) Windows 7
8 5 (2.26%) Windows 10
9 3 (1.36%) AIX
9 3 (1.36%) Windows Server 2003
10 1 (0.45%) Debian
Processes & Methodologies
1 68 (30.77%) ITIL
2 56 (25.34%) Problem Management
3 55 (24.89%) Change Management
4 30 (13.57%) Service Management
5 23 (10.41%) ITIL V3
6 20 (9.05%) Problem-Solving
7 18 (8.14%) SIEM
8 17 (7.69%) Service Delivery
9 16 (7.24%) Root Cause Analysis
10 15 (6.79%) ERP
10 15 (6.79%) Information Security
11 13 (5.88%) Release Management
12 12 (5.43%) Disaster Recovery
12 12 (5.43%) High Availability
12 12 (5.43%) Matrix Management
12 12 (5.43%) Project Management
13 10 (4.52%) Capacity Management
13 10 (4.52%) Configuration Management
13 10 (4.52%) Customer-Centricity
13 10 (4.52%) ISMS
Programming Languages
1 20 (9.05%) SQL
2 13 (5.88%) PowerShell
3 12 (5.43%) Bash Shell
4 8 (3.62%) Java
4 8 (3.62%) Perl
4 8 (3.62%) Python
5 7 (3.17%) Ruby
6 6 (2.71%) C#
6 6 (2.71%) C++
7 5 (2.26%) JavaScript
8 2 (0.90%) C
9 1 (0.45%) T-SQL
Qualifications
1 61 (27.60%) Security Cleared
2 36 (16.29%) SC Cleared
3 27 (12.22%) DV Cleared
4 14 (6.33%) ITIL Certification
5 13 (5.88%) Microsoft Certification
6 10 (4.52%) Cisco Certification
7 9 (4.07%) DBS Check
7 9 (4.07%) Degree
7 9 (4.07%) VMware Certified Professional (VCP)
8 8 (3.62%) CCNP
9 6 (2.71%) CCA
9 6 (2.71%) Citrix Certification
9 6 (2.71%) HND
9 6 (2.71%) MCTS
9 6 (2.71%) VCAP
9 6 (2.71%) VCP4
9 6 (2.71%) VCP5
10 4 (1.81%) CCNA
10 4 (1.81%) RHCE
11 3 (1.36%) Sun Certification
Quality Assurance & Compliance
1 36 (16.29%) SLA
2 6 (2.71%) ISO/IEC 27001
3 5 (2.26%) GDPR
3 5 (2.26%) PCI DSS
4 3 (1.36%) Data Quality
4 3 (1.36%) QA
5 2 (0.90%) COBIT
5 2 (0.90%) GPG13
6 1 (0.45%) COSO
6 1 (0.45%) Cyber Essentials
6 1 (0.45%) ISO/IEC 20000
6 1 (0.45%) PMO
System Software
1 41 (18.55%) VMware Infrastructure
2 19 (8.60%) Hyper-V
3 17 (7.69%) Active Directory
4 15 (6.79%) vSphere
5 13 (5.88%) NFS
6 12 (5.43%) Virtual Desktop
7 8 (3.62%) Virtual Machines
8 6 (2.71%) vCloud
8 6 (2.71%) XenServer
9 4 (1.81%) Firmware
9 4 (1.81%) Veritas Cluster Server
10 3 (1.36%) Forefront TMG
10 3 (1.36%) UAG
11 2 (0.90%) ISA Server
12 1 (0.45%) iptables
12 1 (0.45%) Oracle RAC
12 1 (0.45%) Postfix
12 1 (0.45%) Squid
12 1 (0.45%) VMware ESXi
Systems Management
1 18 (8.14%) SCCM
2 12 (5.43%) SCVMM
3 7 (3.17%) Computer Emergency Response Teams
3 7 (3.17%) vCenter Server
4 6 (2.71%) Cisco CUCM
4 6 (2.71%) CSIRT
4 6 (2.71%) SCOM
5 5 (2.26%) Ansible
5 5 (2.26%) Red Hat Satellite
6 4 (1.81%) McAfee ePO
6 4 (1.81%) WSUS
7 2 (0.90%) QRadar
8 1 (0.45%) Cobbler
8 1 (0.45%) HP ALM
8 1 (0.45%) HP Quality Center
8 1 (0.45%) Microsoft Data Protection Manager
8 1 (0.45%) Opscode Chef
8 1 (0.45%) Puppet
8 1 (0.45%) Single Sign-On
8 1 (0.45%) SolarWinds Orion
Vendors
1 47 (21.27%) VMware
2 41 (18.55%) Microsoft
3 24 (10.86%) Oracle
4 21 (9.50%) Citrix
5 20 (9.05%) Cisco
6 19 (8.60%) Remedy
7 16 (7.24%) SAP
8 13 (5.88%) HP
9 12 (5.43%) BMC
9 12 (5.43%) ServiceNow
10 9 (4.07%) Red Hat
11 8 (3.62%) Splunk
12 6 (2.71%) Becrypt
12 6 (2.71%) LogRhythm
12 6 (2.71%) Symantec
13 5 (2.26%) Fujitsu
13 5 (2.26%) McAfee
14 4 (1.81%) Veritas
15 3 (1.36%) Avaya
15 3 (1.36%) Juniper