Period
to 20 February 2018

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 20 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Incident Management
England > South East
6 months to
20 Feb 2018
Same period 2017 Same period 2016
Rank 183 138 98
Rank change year-on-year -45 -40 +68
Contract jobs citing Incident Management 223 261 421
As % of all contract IT jobs advertised in the South East 1.33% 1.70% 2.31%
As % of the Processes & Methodologies category 1.59% 2.07% 2.84%
Number of daily rates quoted 131 130 197
South East median daily rate £380 £325 £340
Median daily rate % change year-on-year +16.92% -4.41% +0.74%
10th Percentile £128 £150 £120
90th Percentile £538 £475 £475
England median daily rate £388 £375 £360
% change year-on-year +3.33% +4.17% +7.46%
Number of hourly rates quoted 12 18 17
South East median hourly rate £13.10 £15.00 £37.09
Median hourly rate % change year-on-year -12.67% -59.56% +209.08%
10th Percentile £10.00 £11.78 £10.75
90th Percentile £25.00 £19.25 £59.75
England median hourly rate £15.00 £16.50 £16.50
% change year-on-year -9.09% - +2.87%

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13,987 12,610 14,820
As % of all contract IT jobs advertised in the South East 83.15% 81.93% 81.21%
Number of daily rates quoted 8,400 7,482 8,854
South East median daily rate £425 £413 £400
Median daily rate % change year-on-year +3.03% +3.13% +6.67%
10th Percentile £275 £250 £255
90th Percentile £588 £574 £538
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +4.29%
Number of hourly rates quoted 428 512 614
South East median hourly rate £25.00 £25.00 £30.13
Median hourly rate % change year-on-year - -17.01% +50.63%
10th Percentile £11.25 £11.06 £11.68
90th Percentile £50.75 £50.00 £52.93
England median hourly rate £24.09 £25.00 £23.50
% change year-on-year -3.64% +6.38% +17.50%

Incident Management
Job Vacancy Trend in the South East

Job postings citing Incident Management as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Incident Management in the South East

Incident Management
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Incident Management in the South East.

Contractor daily rate trend for Incident Management in the South East

Incident Management
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Incident Management in the South East over the 6 months to 20 February 2018.

Contractor daily rate histogram for Incident Management in the South East

Incident Management
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Incident Management in the South East.

Contractor hourly rate trend for Incident Management in the South East

Incident Management
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Incident Management in the South East over the 6 months to 20 February 2018.

Contractor hourly rate histogram for Incident Management in the South East

Incident Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the South East region over the 6 months to 20 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -25 133 £375 +36.36% 17
Berkshire -7 63 £363 +31.82% 9
Buckinghamshire -43 46 £380 +4.83% 6
Hampshire +6 42 £335 -4.29% 16
Oxfordshire -9 24 £325 +116.67% 2
Surrey -49 22 £450 +35.34% 10
West Sussex +1 13 £115 -70.79% 1
Kent -11 11 £563 +73.08% 2
East Sussex -7 1 £335 -6.62% 2
Incident Management
England

For the 6 months to 20 February 2018, IT contractor jobs citing Incident Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region with a requirement for Incident Management.

1 91 (40.81%) ITIL
2 66 (29.60%) Windows
3 48 (21.52%) SLA
3 48 (21.52%) Problem Management
4 46 (20.63%) Microsoft
4 46 (20.63%) Service Management
4 46 (20.63%) Change Management
5 43 (19.28%) Active Directory
6 36 (16.14%) VMware
7 29 (13.00%) Finance
8 27 (12.11%) Telecoms
9 26 (11.66%) Remedy
9 26 (11.66%) DNS
10 25 (11.21%) Analytical Skills
11 24 (10.76%) Office 365
12 23 (10.31%) Windows Server
13 22 (9.87%) VMware Infrastructure
13 22 (9.87%) MS Exchange
13 22 (9.87%) Service Delivery
14 21 (9.42%) Cisco
15 20 (8.97%) Microsoft Certification
15 20 (8.97%) Management Information System
15 20 (8.97%) Agile Software Development
15 20 (8.97%) Hyper-V
16 19 (8.52%) DHCP
16 19 (8.52%) Oracle
17 18 (8.07%) Linux
17 18 (8.07%) Project Management
17 18 (8.07%) Security Cleared
18 16 (7.17%) Exchange Server 2010

Incident Management
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (9.87%) MS Exchange
2 16 (7.17%) Exchange Server 2010
3 10 (4.48%) SAS
4 9 (4.04%) Exchange Server 2013
4 9 (4.04%) IIS
5 6 (2.69%) Confluence
6 5 (2.24%) Apache
7 4 (1.79%) SharePoint
8 3 (1.35%) CMS
8 3 (1.35%) IBM Notes
8 3 (1.35%) Tomcat
9 1 (0.45%) Apache Solr
9 1 (0.45%) EPiServer
9 1 (0.45%) Oracle Coherence
9 1 (0.45%) SharePoint Server
9 1 (0.45%) Skype for Business
Applications
1 9 (4.04%) Microsoft Office
2 5 (2.24%) Microsoft Excel
3 2 (0.90%) Microsoft PowerPoint
4 1 (0.45%) Acrobat
4 1 (0.45%) InfoPath
4 1 (0.45%) Spreadsheet
Business Applications
1 7 (3.14%) Remedy ITSM
2 3 (1.35%) Oracle CRM
2 3 (1.35%) SAP HCM
3 1 (0.45%) SAP CRM
3 1 (0.45%) SAP Oil and Gas
3 1 (0.45%) Sonata
Cloud Services
1 24 (10.76%) Office 365
2 8 (3.59%) Amazon AWS
2 8 (3.59%) Microsoft Azure
3 5 (2.24%) PaaS
4 3 (1.35%) IaaS
5 1 (0.45%) Amazon CloudWatch
5 1 (0.45%) Amazon EC2
5 1 (0.45%) AWS CloudFormation
5 1 (0.45%) SaaS
5 1 (0.45%) Virtual Private Cloud
Communications & Networking
1 26 (11.66%) DNS
2 19 (8.52%) DHCP
3 16 (7.17%) Firewall
4 15 (6.73%) WAN
5 14 (6.28%) IP Telephony
5 14 (6.28%) LAN
6 12 (5.38%) VoIP
7 11 (4.93%) SAN
7 11 (4.93%) TCP/IP
8 10 (4.48%) VPN
9 6 (2.69%) NAS
9 6 (2.69%) Remote Desktop
10 5 (2.24%) ATM
10 5 (2.24%) MPLS
11 4 (1.79%) Internet
11 4 (1.79%) MVNO
11 4 (1.79%) Network Security
12 3 (1.35%) BGP
12 3 (1.35%) Cisco ASA
12 3 (1.35%) OSPF
Database & Business Intelligence
1 12 (5.38%) Data Warehouse
2 7 (3.14%) NoSQL
2 7 (3.14%) Oracle Database
3 6 (2.69%) Oracle Database 12c
4 5 (2.24%) Oracle Database 10g
4 5 (2.24%) PostgreSQL
4 5 (2.24%) SAS Data Integration Studio
4 5 (2.24%) SAS Enterprise Guide
4 5 (2.24%) SQL Server
5 3 (1.35%) Hadoop
5 3 (1.35%) MySQL
5 3 (1.35%) OLAP
6 2 (0.90%) Apache Hive
6 2 (0.90%) Big Data
6 2 (0.90%) Data Lake
6 2 (0.90%) Oracle Reports
6 2 (0.90%) Relational Database
6 2 (0.90%) SQL Server 2008
7 1 (0.45%) SQL Server 2014
7 1 (0.45%) SQL Server 2016
Development Applications
1 11 (4.93%) JIRA
2 5 (2.24%) Git (software)
3 2 (0.90%) Metasploit
4 1 (0.45%) Jenkins
General
1 29 (13.00%) Finance
2 27 (12.11%) Telecoms
3 12 (5.38%) Retail
4 11 (4.93%) Billing
5 2 (0.90%) Legal
5 2 (0.90%) Manufacturing
6 1 (0.45%) Advertising
6 1 (0.45%) Banking
6 1 (0.45%) Dutch Language
6 1 (0.45%) French Language
6 1 (0.45%) German Language
6 1 (0.45%) Italian Language
6 1 (0.45%) Military
6 1 (0.45%) Spanish Language
Job Titles
1 59 (26.46%) Analyst
2 29 (13.00%) Service Analyst
3 28 (12.56%) Service Desk Analyst
4 15 (6.73%) Service Manager
5 13 (5.83%) Support Engineer
6 12 (5.38%) 2nd Line Support
7 11 (4.93%) Incident Manager
7 11 (4.93%) Infrastructure Engineer
8 10 (4.48%) Administrator
9 9 (4.04%) 2nd Line Support Analyst
9 9 (4.04%) Support Analyst
10 8 (3.59%) Desktop Support
10 8 (3.59%) Security Analyst
11 7 (3.14%) Consultant
11 7 (3.14%) Delivery Manager
11 7 (3.14%) IT Support
11 7 (3.14%) Major Incident Manager
11 7 (3.14%) Oracle Specialist
11 7 (3.14%) Services Delivery Manager
12 6 (2.69%) IT Analyst
Libraries, Frameworks & Software Standards
1 6 (2.69%) HTML
1 6 (2.69%) REST
2 5 (2.24%) Middleware
2 5 (2.24%) Web Services
3 3 (1.35%) WebCenter
4 2 (0.90%) CSS
5 1 (0.45%) .NET
5 1 (0.45%) Flash
5 1 (0.45%) LDAP
5 1 (0.45%) SailPoint
5 1 (0.45%) SOAP
5 1 (0.45%) Spring
5 1 (0.45%) Spring Boot
5 1 (0.45%) XML
Miscellaneous
1 25 (11.21%) Analytical Skills
2 20 (8.97%) Management Information System
3 10 (4.48%) Blackberry
4 7 (3.14%) Data Centre
5 5 (2.24%) Virtual Team
6 4 (1.79%) Hybrid Cloud
6 4 (1.79%) User Experience
7 3 (1.35%) Clustering
7 3 (1.35%) Computer Science
8 2 (0.90%) Enterprise Software
8 2 (0.90%) Greenfield Project
8 2 (0.90%) iPhone
8 2 (0.90%) Replication
8 2 (0.90%) Smartphone
8 2 (0.90%) Video Conferencing
9 1 (0.45%) Cyberthreat
9 1 (0.45%) Driving Licence
9 1 (0.45%) Mobile App
9 1 (0.45%) Private Cloud
9 1 (0.45%) Security Operations Centre
Operating Systems
1 66 (29.60%) Windows
2 23 (10.31%) Windows Server
3 18 (8.07%) Linux
4 15 (6.73%) Unix
4 15 (6.73%) Windows Server 2012
5 14 (6.28%) Windows 7
6 11 (4.93%) Windows Server 2003
6 11 (4.93%) Windows Server 2008
7 6 (2.69%) Solaris
8 4 (1.79%) Red Hat Enterprise Linux
8 4 (1.79%) Windows 10
9 2 (0.90%) Mac OS
9 2 (0.90%) Windows XP
10 1 (0.45%) AIX
10 1 (0.45%) Windows Vista
Processes & Methodologies
1 91 (40.81%) ITIL
2 48 (21.52%) Problem Management
3 46 (20.63%) Change Management
3 46 (20.63%) Service Management
4 22 (9.87%) Service Delivery
5 20 (8.97%) Agile Software Development
6 18 (8.07%) Project Management
7 15 (6.73%) Continuous Improvement
7 15 (6.73%) ITSM
7 15 (6.73%) Release Management
8 14 (6.28%) Risk Management
8 14 (6.28%) Stakeholder Management
9 13 (5.83%) Root Cause Analysis
10 12 (5.38%) Capacity Management
11 11 (4.93%) CRM
11 11 (4.93%) Process Improvement
12 10 (4.48%) DevOps
12 10 (4.48%) Disaster Recovery
13 9 (4.04%) ITIL V3
13 9 (4.04%) Supplier Management
Programming Languages
1 14 (6.28%) Perl
2 13 (5.83%) Python
2 13 (5.83%) Ruby
3 12 (5.38%) SQL
4 6 (2.69%) JavaScript
4 6 (2.69%) PowerShell
5 5 (2.24%) Bash Shell
5 5 (2.24%) Java
5 5 (2.24%) PHP
6 4 (1.79%) Go
7 3 (1.35%) Shell Script
8 1 (0.45%) C
8 1 (0.45%) T-SQL
Qualifications
1 20 (8.97%) Microsoft Certification
2 18 (8.07%) Security Cleared
3 14 (6.28%) Degree
4 12 (5.38%) SC Cleared
5 11 (4.93%) Cisco Certification
6 10 (4.48%) ITIL Certification
7 9 (4.04%) CCNP
8 8 (3.59%) MCSE
9 7 (3.14%) CCNA
10 6 (2.69%) DV Cleared
10 6 (2.69%) VMware Certified Professional (VCP)
11 5 (2.24%) MCSA
12 4 (1.79%) CISSP
13 3 (1.35%) BPSS Clearance
13 3 (1.35%) ISTQB
13 3 (1.35%) ISTQB Foundation Certification
14 2 (0.90%) DBS Check
14 2 (0.90%) ITIL Foundation Certificate
14 2 (0.90%) MCTS
14 2 (0.90%) RHCE
Quality Assurance & Compliance
1 48 (21.52%) SLA
2 4 (1.79%) Data Quality
2 4 (1.79%) ISO/IEC 27001
2 4 (1.79%) PCI DSS
3 3 (1.35%) GDPR
4 2 (0.90%) Disclosure Scotland
4 2 (0.90%) ISO 22301
4 2 (0.90%) ISO 31000
4 2 (0.90%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 2 (0.90%) QA
5 1 (0.45%) COBIT
5 1 (0.45%) ISO 9001
System Software
1 43 (19.28%) Active Directory
2 22 (9.87%) VMware Infrastructure
3 20 (8.97%) Hyper-V
4 11 (4.93%) vSphere
5 8 (3.59%) VMware ESXi
6 3 (1.35%) Forefront TMG
6 3 (1.35%) ISA Server
6 3 (1.35%) UAG
6 3 (1.35%) Virtual Desktop
7 2 (0.90%) iptables
7 2 (0.90%) Veritas Cluster Server
8 1 (0.45%) Microsoft Virtual Server
8 1 (0.45%) Oracle RAC
8 1 (0.45%) ProxySG
8 1 (0.45%) Virtual Servers
8 1 (0.45%) VMware Server
8 1 (0.45%) XenApp
Systems Management
1 6 (2.69%) Ansible
1 6 (2.69%) SCCM
2 5 (2.24%) HP Quality Center
2 5 (2.24%) NetBackup
3 4 (1.79%) Cisco Prime
3 4 (1.79%) Single Sign-On
4 3 (1.35%) OpenView
5 1 (0.45%) CA Spectrum
5 1 (0.45%) Cobbler
5 1 (0.45%) EMC NetWorker
5 1 (0.45%) Failover Clustering
5 1 (0.45%) FortiGate
5 1 (0.45%) McAfee ePO
5 1 (0.45%) Microsoft Clustering
5 1 (0.45%) Nagios
5 1 (0.45%) SCOM
5 1 (0.45%) SolarWinds Orion
5 1 (0.45%) Tivoli Storage Manager
5 1 (0.45%) Veritas Storage Foundation
5 1 (0.45%) WSUS
Vendors
1 46 (20.63%) Microsoft
2 36 (16.14%) VMware
3 26 (11.66%) Remedy
4 21 (9.42%) Cisco
5 19 (8.52%) Oracle
6 14 (6.28%) Citrix
7 12 (5.38%) HP
8 8 (3.59%) Avaya
8 8 (3.59%) NetApp
9 7 (3.14%) ServiceNow
10 6 (2.69%) Apple
10 6 (2.69%) Atlassian
10 6 (2.69%) CA
10 6 (2.69%) Nimsoft
10 6 (2.69%) SAP
10 6 (2.69%) TIBCO
11 5 (2.24%) Forcepoint
12 4 (1.79%) BMC
13 3 (1.35%) Lotus
13 3 (1.35%) Red Hat