Period
to 17 November 2017

The following table provides summary statistics for contract job vacancies advertised in the South East with a requirement for Customer Insight skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Insight over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Insight
England > South East
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 343 320 368
Rank change year-on-year -23 +48 -26
Contract jobs citing Customer Insight 34 62 27
As % of all contract IT jobs advertised in the South East 0.20% 0.37% 0.14%
As % of the Processes & Methodologies category 0.24% 0.45% 0.17%
Number of daily rates quoted 21 22 10
South East median daily rate £438 £477 £365
Median daily rate % change year-on-year -8.28% +30.68% +21.67%
10th Percentile £343 £375 £295
90th Percentile £494 £571 £405
England median daily rate £430 £425 £400
% change year-on-year +1.18% +6.25% -5.88%
Number of hourly rates quoted 0 1 0
South East median hourly rate - £67.50 -
England median hourly rate £15.67 £67.50 £37.50
% change year-on-year -76.79% +80.00% +127.34%

Customer Insight is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South East with a requirement for process or methodology skills.

All Process and Methodology Skills
South East
Contract vacancies with a requirement for process or methodology skills 13966 13858 15814
As % of all contract IT jobs advertised in the South East 82.90% 82.60% 80.75%
Number of daily rates quoted 8365 8369 9417
South East median daily rate £425 £400 £390
Median daily rate % change year-on-year +6.25% +2.56% +4.56%
10th Percentile £263 £250 £255
90th Percentile £575 £563 £533
England median daily rate £450 £425 £420
% change year-on-year +5.88% +1.19% +5.00%
Number of hourly rates quoted 459 551 606
South East median hourly rate £23.00 £26.00 £26.00
Median hourly rate % change year-on-year -11.54% - +48.57%
10th Percentile £11.25 £12.00 £12.00
90th Percentile £50.00 £50.00 £48.49
England median hourly rate £24.00 £24.03 £22.50
% change year-on-year -0.12% +6.80% +18.42%

Customer Insight
Job Vacancy Trend in the South East

Job postings citing Customer Insight as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Customer Insight in the South East

Customer Insight
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Customer Insight in the South East.

Contractor daily rate trend for Customer Insight in the South East

Customer Insight
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Customer Insight in the South East over the 6 months to 17 November 2017.

Contractor daily rate histogram for Customer Insight in the South East

Customer Insight
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Customer Insight in the South East.

Contractor hourly rate trend for Customer Insight in the South East

Customer Insight
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Insight within the South East region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Sussex -22 15 £380 -20.00%
Thames Valley -25 8 £310 -35.28%
Berkshire 0 6 £460 -8.00%
Surrey - 6 £475 -
East Sussex +4 5 £400 -
Buckinghamshire -23 2 £308 +17.14%
Middlesex - 1 £500 -
Customer Insight
England

For the 6 months to 17 November 2017, IT contractor jobs citing Customer Insight also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region with a requirement for Customer Insight.

1 17 (50.00%) Analytical Skills
2 16 (47.06%) Agile Software Development
3 14 (41.18%) Actionable Insight
3 14 (41.18%) Actionable Customer Insight
4 12 (35.29%) User Experience
5 11 (32.35%) Usability Testing
6 9 (26.47%) Human Factors
6 9 (26.47%) Market Research
6 9 (26.47%) Analytics
6 9 (26.47%) User Stories
6 9 (26.47%) Ethnography
7 8 (23.53%) Service Design
7 8 (23.53%) Quantitative Research
7 8 (23.53%) Qualitative Research
8 7 (20.59%) Degree
8 7 (20.59%) Guerrilla Research
9 6 (17.65%) CRM
9 6 (17.65%) Telecoms
10 5 (14.71%) SQL
10 5 (14.71%) SAS
10 5 (14.71%) Marketing
10 5 (14.71%) Psychology
11 4 (11.76%) Open Source
11 4 (11.76%) Business Intelligence
11 4 (11.76%) B2C
11 4 (11.76%) Microsoft Excel
11 4 (11.76%) Change Management
11 4 (11.76%) Finance
11 4 (11.76%) Stakeholder Management
11 4 (11.76%) Microsoft PowerPoint

Customer Insight
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (14.71%) SAS
2 2 (5.88%) Apache Spark
2 2 (5.88%) CMS
Applications
1 4 (11.76%) Microsoft Excel
1 4 (11.76%) Microsoft PowerPoint
2 1 (2.94%) OmniGraffle
2 1 (2.94%) SPSS
Business Applications
1 2 (5.88%) Dynamics CRM
1 2 (5.88%) SAP CRM
Cloud Services
1 1 (2.94%) AdWords
1 1 (2.94%) G Suite
1 1 (2.94%) Office 365
Database & Business Intelligence
1 3 (8.82%) Big Data
2 2 (5.88%) Apache Cassandra
2 2 (5.88%) Apache Hive
2 2 (5.88%) Hadoop
2 2 (5.88%) MongoDB
2 2 (5.88%) MySQL
2 2 (5.88%) NoSQL
2 2 (5.88%) PostgreSQL
2 2 (5.88%) Relational Database
2 2 (5.88%) Sqoop
3 1 (2.94%) Base SAS
3 1 (2.94%) Data Mining
3 1 (2.94%) Data Warehouse
3 1 (2.94%) SAS Enterprise Guide
Development Applications
1 2 (5.88%) Git (software)
General
1 6 (17.65%) Telecoms
2 5 (14.71%) Marketing
3 4 (11.76%) Finance
4 3 (8.82%) Legal
4 3 (8.82%) Retail
5 2 (5.88%) Advertising
Job Titles
1 14 (41.18%) User Researcher
2 7 (20.59%) Analyst
3 4 (11.76%) Data Analyst
4 3 (8.82%) Customer Analyst
5 2 (5.88%) Architect
5 2 (5.88%) Customer Insight Analyst
5 2 (5.88%) Data Quality Analyst
5 2 (5.88%) Designer
5 2 (5.88%) Digital Architect
5 2 (5.88%) Insight Analyst
5 2 (5.88%) Quality Analyst
5 2 (5.88%) UX Designer
6 1 (2.94%) Data Manager
6 1 (2.94%) Digital Executive
6 1 (2.94%) SAS Analyst
6 1 (2.94%) SAS Customer Insight Analyst
6 1 (2.94%) SAS Insight Analyst
6 1 (2.94%) User Experience Consultant
6 1 (2.94%) User Experience Researcher
6 1 (2.94%) Web Manager
Libraries, Frameworks & Software Standards
1 3 (8.82%) CSS
1 3 (8.82%) HTML
2 2 (5.88%) Ajax
2 2 (5.88%) CSS3
2 2 (5.88%) Django
2 2 (5.88%) HTML5
2 2 (5.88%) JSON
2 2 (5.88%) Play Framework
2 2 (5.88%) REST
2 2 (5.88%) Ruby on Rails
Miscellaneous
1 17 (50.00%) Analytical Skills
2 12 (35.29%) User Experience
3 2 (5.88%) Management Information System
4 1 (2.94%) Data Protection Act
4 1 (2.94%) Digital Media
4 1 (2.94%) Mobile App
4 1 (2.94%) Smart Home
4 1 (2.94%) Social Media
Processes & Methodologies
1 16 (47.06%) Agile Software Development
2 14 (41.18%) Actionable Customer Insight
2 14 (41.18%) Actionable Insight
3 11 (32.35%) Usability Testing
4 9 (26.47%) Analytics
4 9 (26.47%) Ethnography
4 9 (26.47%) Human Factors
4 9 (26.47%) Market Research
4 9 (26.47%) User Stories
5 8 (23.53%) Qualitative Research
5 8 (23.53%) Quantitative Research
5 8 (23.53%) Service Design
6 7 (20.59%) Guerrilla Research
7 6 (17.65%) CRM
8 5 (14.71%) Psychology
9 4 (11.76%) B2C
9 4 (11.76%) Business Intelligence
9 4 (11.76%) Change Management
9 4 (11.76%) Cognitive Psychology
9 4 (11.76%) Prototyping
Programming Languages
1 5 (14.71%) SQL
2 2 (5.88%) Python
2 2 (5.88%) Ruby
2 2 (5.88%) Scala
Qualifications
1 7 (20.59%) Degree
2 2 (5.88%) SC Cleared
2 2 (5.88%) Security Cleared
Quality Assurance & Compliance
1 2 (5.88%) Data Quality
1 2 (5.88%) QA
2 1 (2.94%) ISO/IEC 20000
2 1 (2.94%) SLA
System Software
1 2 (5.88%) HDFS
Systems Management
1 1 (2.94%) AirWatch
1 1 (2.94%) Microsoft Intune
Vendors
1 2 (5.88%) Google
1 2 (5.88%) Microsoft
1 2 (5.88%) SAP
2 1 (2.94%) Adobe
2 1 (2.94%) DataFlux
2 1 (2.94%) Intel
2 1 (2.94%) Kenshoo