Escalation Management Contracts in the South East

Escalation Management
England > South East

The table below provides summary statistics for contract job vacancies advertised in the South East requiring Escalation Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Escalation Management over the 6 months leading up to 4 May 2025, comparing them to the same period in the previous two years.

6 months to
4 May 2025
Same period 2024 Same period 2023
Rank 148 191 208
Rank change year-on-year +43 +17 +46
Contract jobs citing Escalation Management 6 3 6
As % of all contract jobs advertised in the South East 0.20% 0.054% 0.10%
As % of the Processes & Methodologies category 0.22% 0.064% 0.12%
Number of daily rates quoted 1 1 2
10th Percentile - - £197
25th Percentile £525 - £197
Median daily rate (50th Percentile) £550 £120 £199
Median % change year-on-year +358.33% -39.55% -60.79%
75th Percentile £575 - £200
90th Percentile - - £200
England median daily rate £550 £251 £375
% change year-on-year +119.56% -33.20% -25.00%

All Process and Methodology Skills
South East

Escalation Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the South East.

Contract vacancies with a requirement for process or methodology skills 2,747 4,698 5,137
As % of all contract IT jobs advertised in the South East 91.51% 84.71% 89.26%
Number of daily rates quoted 1,755 2,749 3,576
10th Percentile £254 £250 £250
25th Percentile £400 £400 £403
Median daily rate (50th Percentile) £500 £501 £510
Median % change year-on-year -0.10% -1.86% +2.00%
75th Percentile £600 £623 £619
90th Percentile £675 £700 £700
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 173 435 220
10th Percentile £13.85 £13.00 £18.20
25th Percentile £15.25 £18.20 £22.21
Median hourly rate £28.00 £47.50 £50.00
Median % change year-on-year -41.05% -5.00% +127.27%
75th Percentile £62.50 £62.50 £64.72
90th Percentile £75.00 £76.86 £75.00
England median hourly rate £29.07 £36.33 £36.77
% change year-on-year -19.99% -1.19% +51.01%

Escalation Management
Job Vacancy Trend in the South East

Job postings citing Escalation Management as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Escalation Management in the South East

Escalation Management
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing Escalation Management in the South East.

Daily rate trend for Escalation Management in the South East

Escalation Management
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing Escalation Management in the South East.

Hourly rate trend for Escalation Management in the South East

Escalation Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Escalation Management within the South East region over the 6 months to 4 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +32 5 - -
Berkshire +28 5 - -
Hampshire - 1 £550 -
Escalation Management
England

Escalation Management
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 3 (50.00%) Remedy ITSM
General
1 3 (50.00%) Organisational Skills
1 3 (50.00%) Telecoms
2 2 (33.33%) Influencing Skills
2 2 (33.33%) Social Skills
3 1 (16.67%) Finance
3 1 (16.67%) Inclusion and Diversity
Job Titles
1 4 (66.67%) Analyst
2 3 (50.00%) Incident Analyst
3 1 (16.67%) Commercial Analyst
3 1 (16.67%) Incident Engineer
3 1 (16.67%) Incident Manager
3 1 (16.67%) Lead
3 1 (16.67%) Major Incident Manager
3 1 (16.67%) Project Analyst
3 1 (16.67%) Project Engineer
Processes & Methodologies
1 3 (50.00%) Backlog Management
1 3 (50.00%) Collaborative Working
1 3 (50.00%) Customer Experience
1 3 (50.00%) Incident Management
2 2 (33.33%) Continuous Improvement
2 2 (33.33%) ITIL
2 2 (33.33%) ITSM
2 2 (33.33%) Project Management
2 2 (33.33%) Stakeholder Management
3 1 (16.67%) Business Continuity
3 1 (16.67%) Contract Management
3 1 (16.67%) Contract Negotiation
3 1 (16.67%) Customer Service
3 1 (16.67%) Order Management
3 1 (16.67%) Problem Management
3 1 (16.67%) Process Improvement
3 1 (16.67%) Procure-to-Pay
3 1 (16.67%) Service Delivery
3 1 (16.67%) Service Management
Vendors
1 3 (50.00%) BMC
1 3 (50.00%) BT
1 3 (50.00%) Remedy
2 1 (16.67%) ServiceNow