1st Line Support Engineer Contracts in the UK excluding London

First Line Support Engineer
UK > UK excluding London

The median First Line Support Engineer daily rate in the UK excluding London is £130 according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 368 435 456
Rank change year-on-year +67 +21 -55
Contract jobs requiring a 1st Line Support Engineer 30 20 60
As % of all contract jobs advertised in the UK excluding London 0.14% 0.083% 0.19%
As % of the Job Titles category 0.16% 0.088% 0.20%
Number of daily rates quoted 19 15 47
10th Percentile £104 £125 £116
25th Percentile £116 £139 £125
Median daily rate (50th Percentile) £130 £175 £140
Median % change year-on-year -25.71% +25.00% -0.88%
75th Percentile £173 £184 £180
90th Percentile £183 £188 £188
UK median daily rate £130 £175 £140
% change year-on-year -25.71% +25.00% -
Number of hourly rates quoted 3 3 2
10th Percentile - £14.60 -
25th Percentile £16.25 £14.75 £15.50
Median hourly rate £17.50 £15.00 £17.00
Median % change year-on-year +16.67% -11.76% +25.93%
75th Percentile £18.88 £16.75 £18.50
90th Percentile £18.95 £17.50 -
UK median hourly rate £17.50 £15.00 £22.00
% change year-on-year +16.67% -31.82% +62.96%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 19,245 22,798 29,861
% of contract IT jobs with a recognized job title 92.68% 94.05% 95.90%
Number of daily rates quoted 11,847 15,968 20,881
10th Percentile £213 £225 £200
25th Percentile £363 £393 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £598 £594 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,208 1,203 1,503
10th Percentile £12.50 £13.43 £12.06
25th Percentile £15.63 £18.13 £14.25
Median hourly rate £37.50 £42.50 £19.50
Median % change year-on-year -11.76% +117.95% +2.63%
75th Percentile £61.30 £65.00 £42.00
90th Percentile £73.75 £75.00 £60.00
UK median hourly rate £35.50 £45.00 £23.00
% change year-on-year -21.11% +95.65% +0.94%

1st Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st Line Support Engineer in the UK excluding London.

Daily rate trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing 1st Line Support Engineer in the UK excluding London over the 6 months to 23 April 2024.

Daily rate histogram for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st Line Support Engineer in the UK excluding London.

Hourly rate trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the UK excluding London region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +34 7 £130 -25.71% 2
West Midlands +41 5 £180 - 1
Midlands +39 5 £180 +60.00% 5
South East +22 5 £190 +26.67% 8
East of England +19 5 £104 -62.12% 5
Scotland +38 4 £126 - 1
North West +18 4 £122 -30.29% 2
Yorkshire +22 2 £133 -11.67%
South West +14 2 £134 -23.57% 2
Northern Ireland - 2 £210 - 2
North East - 1 £180 -
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 23 April 2024, 1st Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st Line Support Engineer in the job title.

1 15 (50.00%) Windows
1 15 (50.00%) Social Skills
2 13 (43.33%) Microsoft 365
3 12 (40.00%) Problem-Solving
4 11 (36.67%) Microsoft
5 10 (33.33%) Active Directory
6 8 (26.67%) Degree
7 7 (23.33%) Presentation Skills
7 7 (23.33%) Customer Service
8 6 (20.00%) Apple
8 6 (20.00%) Microsoft Office
8 6 (20.00%) ITIL
9 5 (16.67%) Decision-Making
9 5 (16.67%) Cisco
10 4 (13.33%) SLA
10 4 (13.33%) Microsoft Excel
10 4 (13.33%) Time Management
10 4 (13.33%) ServiceNow
10 4 (13.33%) Analytical Skills
10 4 (13.33%) Public Sector
10 4 (13.33%) Continuous Improvement
10 4 (13.33%) Inventory Management
10 4 (13.33%) Organisational Skills
11 3 (10.00%) Customer Experience
11 3 (10.00%) Customer Requirements
11 3 (10.00%) Self-Motivation
11 3 (10.00%) Data Centre
11 3 (10.00%) Windows 10
11 3 (10.00%) Remote Desktop
11 3 (10.00%) DBS Check

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) Microsoft Exchange
1 2 (6.67%) SharePoint
2 1 (3.33%) Site Server
Applications
1 6 (20.00%) Microsoft Office
2 4 (13.33%) Microsoft Excel
3 3 (10.00%) Microsoft PowerPoint
4 2 (6.67%) Microsoft Project
Cloud Services
1 13 (43.33%) Microsoft 365
2 3 (10.00%) Azure
3 2 (6.67%) OneDrive
4 1 (3.33%) WhatsApp
Communications & Networking
1 3 (10.00%) Remote Desktop
2 2 (6.67%) Network Security
3 1 (3.33%) DHCP
3 1 (3.33%) Firewall
3 1 (3.33%) NAS
3 1 (3.33%) SAN
3 1 (3.33%) VPN
Development Applications
1 1 (3.33%) Hudson
General
1 15 (50.00%) Social Skills
2 7 (23.33%) Presentation Skills
3 4 (13.33%) Analytical Skills
3 4 (13.33%) Organisational Skills
3 4 (13.33%) Public Sector
4 1 (3.33%) Electronics
4 1 (3.33%) Finance
4 1 (3.33%) Legal
4 1 (3.33%) Manufacturing
4 1 (3.33%) Marketing
4 1 (3.33%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.33%) .NET
1 1 (3.33%) Middleware
Miscellaneous
1 3 (10.00%) Data Centre
1 3 (10.00%) Self-Motivation
2 2 (6.67%) iPhone
3 1 (3.33%) Client/Server
3 1 (3.33%) Driving Licence
3 1 (3.33%) Management Information System
3 1 (3.33%) Onboarding
3 1 (3.33%) PKI
3 1 (3.33%) SCADA
3 1 (3.33%) Virtual Team
Operating Systems
1 15 (50.00%) Windows
2 3 (10.00%) Windows 10
3 2 (6.67%) Android
3 2 (6.67%) Apple iOS
3 2 (6.67%) Mac OS
3 2 (6.67%) Mac OS X
4 1 (3.33%) Unix
4 1 (3.33%) Windows 7
Processes & Methodologies
1 12 (40.00%) Problem-Solving
2 7 (23.33%) Customer Service
3 6 (20.00%) ITIL
4 5 (16.67%) Decision-Making
5 4 (13.33%) Continuous Improvement
5 4 (13.33%) Inventory Management
5 4 (13.33%) Time Management
6 3 (10.00%) Asset Management
6 3 (10.00%) Customer Experience
6 3 (10.00%) Customer Requirements
6 3 (10.00%) Service Management
7 2 (6.67%) Computer Science
7 2 (6.67%) Data Protection
7 2 (6.67%) Project Delivery
7 2 (6.67%) Service Delivery
7 2 (6.67%) Software Deployment
8 1 (3.33%) Digital Marketing
8 1 (3.33%) Mentoring
8 1 (3.33%) Mobile Device Management
8 1 (3.33%) Release Management
Programming Languages
1 1 (3.33%) C#
1 1 (3.33%) Java
1 1 (3.33%) SQL
1 1 (3.33%) VB
Qualifications
1 8 (26.67%) Degree
2 3 (10.00%) A+ Certification
2 3 (10.00%) CCNA
2 3 (10.00%) Cisco Certification
2 3 (10.00%) DBS Check
2 3 (10.00%) Microsoft Certification
3 1 (3.33%) MCITP
Quality Assurance & Compliance
1 4 (13.33%) SLA
System Software
1 10 (33.33%) Active Directory
2 1 (3.33%) VMware Infrastructure
2 1 (3.33%) vSphere
Systems Management
1 3 (10.00%) SCCM
2 2 (6.67%) Microsoft Intune
2 2 (6.67%) Systems Management Server (SMS)
3 1 (3.33%) WSUS
Vendors
1 11 (36.67%) Microsoft
2 6 (20.00%) Apple
3 5 (16.67%) Cisco
4 4 (13.33%) ServiceNow
5 3 (10.00%) Juniper
6 2 (6.67%) Mitel
6 2 (6.67%) Progress
7 1 (3.33%) BMC
7 1 (3.33%) CA
7 1 (3.33%) SAP
7 1 (3.33%) Veeam
7 1 (3.33%) VMware