1st Line Support Engineer Jobs in the UK excluding London

First Line Support Engineer
UK > UK excluding London

The median First Line Support Engineer salary in the UK excluding London is £27,250 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 545 659 654
Rank change year-on-year +114 -5 +114
Permanent jobs requiring a 1st Line Support Engineer 30 99 108
As % of all permanent jobs advertised in the UK excluding London 0.078% 0.14% 0.18%
As % of the Job Titles category 0.086% 0.15% 0.20%
Number of salaries quoted 28 98 104
10th Percentile £21,250 £21,000 £21,475
25th Percentile £24,438 £21,813 £23,250
Median annual salary (50th Percentile) £27,250 £25,375 £25,000
Median % change year-on-year +7.39% +1.50% +11.11%
75th Percentile £34,688 £28,750 £28,563
90th Percentile £37,500 £36,500 £28,750
UK median annual salary £27,500 £26,500 £25,000
% change year-on-year +3.77% +6.00% +5.26%

All Permanent IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 35,016 67,223 53,634
% of permanent jobs with a recognized job title 90.55% 94.80% 89.17%
Number of salaries quoted 18,742 47,591 30,483
10th Percentile £27,500 £26,750 £29,750
25th Percentile £37,906 £35,000 £38,750
Median annual salary (50th Percentile) £52,000 £50,000 £53,000
Median % change year-on-year +4.00% -5.66% +6.00%
75th Percentile £65,000 £63,750 £68,750
90th Percentile £78,225 £76,250 £81,250
UK median annual salary £57,500 £52,500 £60,000
% change year-on-year +9.52% -12.50% -

1st Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in the UK excluding London.

Salary trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 1st Line Support Engineer in the UK excluding London over the 6 months to 9 May 2025.

Salary histogram for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK excluding London region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +82 18 £28,000 +16.67% 11
Midlands +68 9 £27,250 -0.91% 2
East Midlands +49 5 £26,500 +17.78% 2
Wales +41 5 £22,500 +2.27%
West Midlands +61 4 £28,000 -10.40%
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 May 2025, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st Line Support Engineer in the job title.

1 21 (70.00%) Windows
2 19 (63.33%) Social Skills
3 15 (50.00%) Problem-Solving
4 13 (43.33%) Microsoft 365
5 12 (40.00%) Microsoft
6 11 (36.67%) Active Directory
7 9 (30.00%) Continuous Improvement
7 9 (30.00%) Customer Service
8 8 (26.67%) Cisco
8 8 (26.67%) Microsoft Certification
9 6 (20.00%) Cisco Certification
9 6 (20.00%) CCNA
10 5 (16.67%) WAN
10 5 (16.67%) LAN
10 5 (16.67%) MS Visio
10 5 (16.67%) Microsoft Office
10 5 (16.67%) ITIL
10 5 (16.67%) A+ Certification
10 5 (16.67%) Juniper
10 5 (16.67%) OSPF
10 5 (16.67%) BGP
10 5 (16.67%) Fortinet
10 5 (16.67%) Mac OS
10 5 (16.67%) Telecoms
10 5 (16.67%) Remote Desktop
10 5 (16.67%) Collaborative Working
10 5 (16.67%) Driving Licence
11 4 (13.33%) Entra ID
11 4 (13.33%) Windows 10
11 4 (13.33%) Azure

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.67%) SharePoint
2 1 (3.33%) Microsoft Exchange
Applications
1 5 (16.67%) Microsoft Office
1 5 (16.67%) MS Visio
Cloud Services
1 13 (43.33%) Microsoft 365
2 4 (13.33%) Azure
2 4 (13.33%) Entra ID
3 2 (6.67%) OneDrive
4 1 (3.33%) Nutanix
Communications & Networking
1 5 (16.67%) BGP
1 5 (16.67%) LAN
1 5 (16.67%) OSPF
1 5 (16.67%) Remote Desktop
1 5 (16.67%) WAN
2 3 (10.00%) Broadband
2 3 (10.00%) VLAN
2 3 (10.00%) VoIP
3 2 (6.67%) Firewall
4 1 (3.33%) VPN
4 1 (3.33%) Wi-Fi
4 1 (3.33%) Wireless
Database & Business Intelligence
1 2 (6.67%) SQL Server
General
1 19 (63.33%) Social Skills
2 5 (16.67%) Telecoms
3 2 (6.67%) Documentation Skills
4 1 (3.33%) Electronics
4 1 (3.33%) Finance
4 1 (3.33%) Inclusion and Diversity
4 1 (3.33%) Manufacturing
4 1 (3.33%) Marketing
4 1 (3.33%) Public Sector
Miscellaneous
1 5 (16.67%) Driving Licence
2 2 (6.67%) Onboarding
3 1 (3.33%) PlayStation
Operating Systems
1 21 (70.00%) Windows
2 5 (16.67%) Mac OS
3 4 (13.33%) Windows 10
4 3 (10.00%) Windows 7
5 2 (6.67%) Windows Server
Processes & Methodologies
1 15 (50.00%) Problem-Solving
2 9 (30.00%) Continuous Improvement
2 9 (30.00%) Customer Service
3 5 (16.67%) Collaborative Working
3 5 (16.67%) ITIL
4 2 (6.67%) Incident Management
4 2 (6.67%) Inventory Control
4 2 (6.67%) Inventory Management
4 2 (6.67%) Service Delivery
4 2 (6.67%) System Testing
4 2 (6.67%) Workflow
5 1 (3.33%) Asset Management
5 1 (3.33%) Business Intelligence
5 1 (3.33%) Digital Marketing
5 1 (3.33%) Multi-Factor Authentication
5 1 (3.33%) Proactive Maintenance
5 1 (3.33%) Programme Management
5 1 (3.33%) Remote Monitoring and Management
Qualifications
1 8 (26.67%) Microsoft Certification
2 6 (20.00%) CCNA
2 6 (20.00%) Cisco Certification
3 5 (16.67%) A+ Certification
4 2 (6.67%) DBS Check
4 2 (6.67%) Degree
Quality Assurance & Compliance
1 2 (6.67%) GDPR
System Software
1 11 (36.67%) Active Directory
2 1 (3.33%) Hyper-V
2 1 (3.33%) VMware Infrastructure
Systems Management
1 3 (10.00%) SCCM
Vendors
1 12 (40.00%) Microsoft
2 8 (26.67%) Cisco
3 5 (16.67%) Fortinet
3 5 (16.67%) Juniper
4 3 (10.00%) ServiceNow
5 2 (6.67%) Meraki
6 1 (3.33%) Citrix
6 1 (3.33%) Nexthink
6 1 (3.33%) SAP
6 1 (3.33%) Snow
6 1 (3.33%) VMware