1st Line Support Engineer Jobs in the UK excluding London

First Line Support Engineer
UK > UK excluding London

The median First Line Support Engineer salary in the UK excluding London is £25,375 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
4 May 2024		 Same period 2023 Same period 2022
Rank 672 650 778
Rank change year-on-year -22 +128 -140
Permanent jobs requiring a 1st Line Support Engineer 99 112 87
As % of all permanent jobs advertised in the UK excluding London 0.14% 0.18% 0.12%
As % of the Job Titles category 0.15% 0.20% 0.13%
Number of salaries quoted 98 108 85
10th Percentile £21,000 £22,000 £19,500
25th Percentile £21,813 £23,250 £20,000
Median annual salary (50th Percentile) £25,375 £25,000 £22,500
Median % change year-on-year +1.50% +11.11% +2.27%
75th Percentile £28,750 £28,563 £26,500
90th Percentile £36,500 £29,475 £27,500
UK median annual salary £26,500 £25,000 £23,750
% change year-on-year +6.00% +5.26% +5.56%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,715 54,769 68,069
% of permanent jobs with a recognized job title 94.79% 89.24% 95.82%
Number of salaries quoted 47,210 31,112 43,042
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in the UK excluding London.

Salary trend for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 1st Line Support Engineer in the UK excluding London over the 6 months to 4 May 2024.

Salary histogram for 1st Line Support Engineer in the UK excluding London

1st Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the UK excluding London region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
South East +16 30 £24,000 -2.04% 9
North of England +39 21 £22,826 -12.21% 3
Northern Ireland +41 16 £35,000 +34.62% 2
North West +20 15 £22,826 -10.49% 3
Scotland -57 11 £27,500 +15.18% 1
South West -23 8 £25,000 -10.71% 2
Wales - 5 £22,000 - 3
North East - 5 £22,000 -
East of England +9 4 £26,500 +6.00% 4
Midlands -11 4 £27,500 +10.00% 3
West Midlands +9 2 £31,250 +25.00%
Yorkshire +80 1 £21,500 -17.31%
East Midlands -34 1 £22,500 -10.00% 3
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 4 May 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st Line Support Engineer in the job title.

1 59 (59.60%) Windows
1 59 (59.60%) Microsoft 365
2 50 (50.51%) Microsoft
3 42 (42.42%) Active Directory
4 40 (40.40%) Customer Service
5 29 (29.29%) Social Skills
6 24 (24.24%) Windows Server
7 19 (19.19%) Microsoft Office
7 19 (19.19%) Finance
8 18 (18.18%) Manufacturing
8 18 (18.18%) Telecoms
8 18 (18.18%) SharePoint
9 16 (16.16%) Customer Experience
9 16 (16.16%) Mentoring
9 16 (16.16%) Coaching
9 16 (16.16%) Incident Management
10 15 (15.15%) Business Intelligence
10 15 (15.15%) Azure
10 15 (15.15%) Public Sector
11 14 (14.14%) Windows 10
11 14 (14.14%) Marketing
11 14 (14.14%) Digital Marketing
11 14 (14.14%) SAP
11 14 (14.14%) Electronics
11 14 (14.14%) Programme Management
12 13 (13.13%) Entra ID
13 12 (12.12%) Problem-Solving
14 11 (11.11%) Organisational Skills
14 11 (11.11%) VoIP
15 10 (10.10%) VPN

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (18.18%) SharePoint
2 7 (7.07%) Microsoft Exchange
Applications
1 19 (19.19%) Microsoft Office
2 9 (9.09%) Microsoft Excel
Cloud Services
1 59 (59.60%) Microsoft 365
2 15 (15.15%) Azure
3 13 (13.13%) Entra ID
4 2 (2.02%) Google Workspace
4 2 (2.02%) OneDrive
4 2 (2.02%) WhatsApp
5 1 (1.01%) Cloud Computing
5 1 (1.01%) Mimecast
5 1 (1.01%) Nutanix
Communications & Networking
1 11 (11.11%) VoIP
2 10 (10.10%) VPN
3 8 (8.08%) WAN
4 7 (7.07%) Firewall
5 6 (6.06%) Wireless
6 5 (5.05%) Broadband
6 5 (5.05%) LAN
6 5 (5.05%) VLAN
7 4 (4.04%) DHCP
7 4 (4.04%) TCP/IP
7 4 (4.04%) Wi-Fi
8 3 (3.03%) DNS
9 2 (2.02%) ADSL
9 2 (2.02%) IPsec
9 2 (2.02%) Remote Desktop
10 1 (1.01%) Internet
10 1 (1.01%) Intranet
10 1 (1.01%) Network Security
10 1 (1.01%) Skype
Development Applications
1 1 (1.01%) JIRA
General
1 29 (29.29%) Social Skills
2 19 (19.19%) Finance
3 18 (18.18%) Manufacturing
3 18 (18.18%) Telecoms
4 15 (15.15%) Public Sector
5 14 (14.14%) Electronics
5 14 (14.14%) Marketing
6 11 (11.11%) Organisational Skills
7 6 (6.06%) Analytical Skills
8 4 (4.04%) Retail
9 3 (3.03%) Games
Miscellaneous
1 9 (9.09%) Driving Licence
2 1 (1.01%) Data Protection Act
2 1 (1.01%) Linux Command Line
Operating Systems
1 59 (59.60%) Windows
2 24 (24.24%) Windows Server
3 14 (14.14%) Windows 10
4 5 (5.05%) Linux
5 4 (4.04%) Debian
6 2 (2.02%) Windows 7
6 2 (2.02%) Windows 8
7 1 (1.01%) Mac OS
7 1 (1.01%) Windows Server 2012
7 1 (1.01%) Windows Server 2016
7 1 (1.01%) Windows Server 2019
Processes & Methodologies
1 40 (40.40%) Customer Service
2 16 (16.16%) Coaching
2 16 (16.16%) Customer Experience
2 16 (16.16%) Incident Management
2 16 (16.16%) Mentoring
3 15 (15.15%) Business Intelligence
4 14 (14.14%) Digital Marketing
4 14 (14.14%) Programme Management
5 12 (12.12%) Problem-Solving
6 8 (8.08%) Infrastructure Engineering
6 8 (8.08%) ITIL
7 6 (6.06%) Continuous Improvement
8 5 (5.05%) Customer-Centric Approach
8 5 (5.05%) Customer-Centricity
8 5 (5.05%) Proactive Monitoring
8 5 (5.05%) Web Design
9 4 (4.04%) Cybersecurity
9 4 (4.04%) Service Delivery
9 4 (4.04%) Software Testing
10 3 (3.03%) Service Management
Programming Languages
1 5 (5.05%) SQL
2 1 (1.01%) PowerShell
Qualifications
1 7 (7.07%) Microsoft Certification
2 5 (5.05%) DBS Check
3 4 (4.04%) CCNA
3 4 (4.04%) Cisco Certification
3 4 (4.04%) Degree
3 4 (4.04%) Network+ Certification
4 3 (3.03%) MCITP
5 2 (2.02%) A+ Certification
6 1 (1.01%) BPSS Clearance
6 1 (1.01%) Security Cleared
Quality Assurance & Compliance
1 5 (5.05%) SLA
2 4 (4.04%) GDPR
System Software
1 42 (42.42%) Active Directory
2 4 (4.04%) Hyper-V
3 3 (3.03%) VMware Infrastructure
4 1 (1.01%) VirtualBox
4 1 (1.01%) XenApp
4 1 (1.01%) XenDesktop
Systems Management
1 2 (2.02%) Microsoft Intune
Vendors
1 50 (50.51%) Microsoft
2 14 (14.14%) SAP
3 8 (8.08%) Apple
4 4 (4.04%) Cisco
4 4 (4.04%) VMware
5 2 (2.02%) Google
6 1 (1.01%) Avaya
6 1 (1.01%) Citrix
6 1 (1.01%) ConnectWise
6 1 (1.01%) Fortinet
6 1 (1.01%) HP
6 1 (1.01%) N-able
6 1 (1.01%) Progress
6 1 (1.01%) SolarWinds
6 1 (1.01%) Sophos
6 1 (1.01%) Ubiquiti
6 1 (1.01%) Veeam
28 1st Line Support Engineer jobs Nationwide