Chat Support Contracts in the UK excluding London

Chat Support
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Chat Support skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Chat Support over the 6 months leading up to 23 May 2025, comparing them to the same period in the previous two years.

6 months to
23 May 2025
Same period 2024 Same period 2023
Rank 335 - 440
Rank change year-on-year - - +60
Contract jobs citing Chat Support 7 0 4
As % of all contract jobs advertised in the UK excluding London 0.055% - 0.017%
As % of the Processes & Methodologies category 0.061% - 0.020%
Number of daily rates quoted 1 0 3
10th Percentile - - £178
25th Percentile - - £284
Median daily rate (50th Percentile) £315 - £475
Median % change year-on-year - - +150.00%
75th Percentile - - £488
90th Percentile - - -
UK median daily rate £383 £268 £388
% change year-on-year +42.99% -30.97% +140.31%
Number of hourly rates quoted 1 0 1
10th Percentile - - -
25th Percentile £14.63 - £16.19
Median hourly rate £14.75 - £16.37
75th Percentile £14.88 - £16.56
90th Percentile - - -
UK median hourly rate £14.75 - £16.37

All Process and Methodology Skills
UK excluding London

Chat Support falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,541 17,047 20,456
As % of all contract IT jobs advertised in the UK excluding London 90.66% 84.14% 89.36%
Number of daily rates quoted 7,211 10,194 14,065
10th Percentile £231 £250 £260
25th Percentile £375 £380 £400
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +3.73%
75th Percentile £575 £600 £600
90th Percentile £650 £688 £688
UK median daily rate £513 £525 £550
% change year-on-year -2.38% -4.55% +3.29%
Number of hourly rates quoted 817 2,072 1,252
10th Percentile £14.09 £12.34 £10.63
25th Percentile £17.25 £15.29 £15.25
Median hourly rate £25.15 £38.00 £35.00
Median % change year-on-year -33.82% +8.57% +75.00%
75th Percentile £62.24 £61.30 £65.00
90th Percentile £75.00 £72.50 £73.75
UK median hourly rate £27.50 £36.05 £37.00
% change year-on-year -23.71% -2.58% +44.08%

Chat Support
Job Vacancy Trend in the UK excluding London

Job postings citing Chat Support as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Chat Support in the UK excluding London

Chat Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Chat Support in the UK excluding London.

Daily rate trend for Chat Support in the UK excluding London

Chat Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Chat Support in the UK excluding London.

Hourly rate trend for Chat Support in the UK excluding London

Chat Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Chat Support within the UK excluding London region over the 6 months to 23 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England - 4 - - 23
North West - 3 - - 10
South East - 1 - - 17
West Midlands - 1 £315 - 8
Scotland - 1 - - 3
Yorkshire - 1 - - 10
Midlands - 1 £315 - 16
Chat Support
UK

Chat Support
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) SharePoint
Applications
1 3 (42.86%) Microsoft Office
2 2 (28.57%) Chatbot
Business Applications
1 3 (42.86%) Remedy ITSM
Cloud Services
1 3 (42.86%) Microsoft 365
2 1 (14.29%) Microsoft Copilot
Communications & Networking
1 3 (42.86%) Skype
1 3 (42.86%) VPN
General
1 5 (71.43%) Social Skills
2 3 (42.86%) Banking
2 3 (42.86%) Investment Banking
2 3 (42.86%) Organisational Skills
3 1 (14.29%) Analytical Skills
3 1 (14.29%) Documentation Skills
3 1 (14.29%) Public Sector
Job Titles
1 3 (42.86%) Service Desk Engineer
2 2 (28.57%) Analyst
2 2 (28.57%) Service Analyst
2 2 (28.57%) Service Desk Analyst
3 1 (14.29%) Developer
3 1 (14.29%) Implementation Specialist
3 1 (14.29%) Robotic Process Automation Developer
3 1 (14.29%) Service Desk Support
3 1 (14.29%) Service Desk Support Analyst
3 1 (14.29%) Trainee
3 1 (14.29%) Trainee Analyst
3 1 (14.29%) Trainee Service Desk Analyst
3 1 (14.29%) Trainee Support Analyst
3 1 (14.29%) Web Specialist
Miscellaneous
1 1 (14.29%) IVR
Operating Systems
1 3 (42.86%) Windows
1 3 (42.86%) Windows 10
Processes & Methodologies
1 5 (71.43%) Customer Service
2 3 (42.86%) ITSM
3 2 (28.57%) Conversational UI
3 2 (28.57%) Incident Management
4 1 (14.29%) Artificial Intelligence
4 1 (14.29%) Customer Engagement
4 1 (14.29%) Customer Journey Map
4 1 (14.29%) Generative AI
4 1 (14.29%) Journey Map
4 1 (14.29%) LLM
4 1 (14.29%) Natural Language Processing
4 1 (14.29%) OCR
4 1 (14.29%) Problem-Solving
4 1 (14.29%) Robotic Process Automation
4 1 (14.29%) SDLC
4 1 (14.29%) Sentiment Analysis
4 1 (14.29%) Ticket Management
4 1 (14.29%) User Experience
4 1 (14.29%) UX Design
4 1 (14.29%) Workflow
Qualifications
1 4 (57.14%) Degree
Quality Assurance & Compliance
1 1 (14.29%) Accessibility
1 1 (14.29%) QA
1 1 (14.29%) SLA
System Software
1 1 (14.29%) Active Directory
Vendors
1 4 (57.14%) Citrix
2 3 (42.86%) Cisco
2 3 (42.86%) Microsoft
2 3 (42.86%) Remedy
3 1 (14.29%) Automation Anywhere
3 1 (14.29%) Blue Prism
3 1 (14.29%) Genesys
3 1 (14.29%) IBM
3 1 (14.29%) UiPath