Ticket Management Contracts in the UK excluding London

Ticket Management
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Ticket Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Ticket Management over the 6 months to 24 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 362 380 465
Rank change year-on-year +18 +85 -52
Contract jobs citing Ticket Management 33 72 51
As % of all contract jobs advertised in the UK excluding London 0.16% 0.30% 0.16%
As % of the Processes & Methodologies category 0.19% 0.33% 0.18%
Number of daily rates quoted 21 52 30
10th Percentile £163 £140 £142
25th Percentile £185 £160 £179
Median daily rate (50th Percentile) £205 £188 £225
Median % change year-on-year +9.33% -16.67% -50.00%
75th Percentile £315 £278 £419
90th Percentile £500 £369 £496
UK median daily rate £215 £225 £400
% change year-on-year -4.44% -43.75% -15.79%
Number of hourly rates quoted 9 7 8
10th Percentile £12.80 £17.25 £10.68
25th Percentile £13.00 £17.72 £13.97
Median hourly rate £13.18 £20.00 £16.18
Median % change year-on-year -34.10% +23.61% -
75th Percentile £14.50 £22.56 £17.41
90th Percentile £14.70 £25.73 £19.38
UK median hourly rate £13.18 £20.64 £16.50
% change year-on-year -36.14% +25.09% -

All Process and Methodology Skills
UK excluding London

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,628 21,692 27,683
As % of all contract IT jobs advertised in the UK excluding London 84.82% 89.60% 88.91%
Number of daily rates quoted 10,612 15,031 19,309
10th Percentile £246 £252 £231
25th Percentile £380 £400 £384
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +9.83%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +8.25%
Number of hourly rates quoted 2,028 1,339 1,383
10th Percentile £12.30 £11.00 £12.00
25th Percentile £15.16 £16.25 £14.00
Median hourly rate £35.65 £37.30 £20.00
Median % change year-on-year -4.42% +86.50% -8.09%
75th Percentile £60.00 £65.00 £45.00
90th Percentile £72.50 £73.62 £60.00
UK median hourly rate £35.00 £37.50 £25.00
% change year-on-year -6.67% +50.00% -

Ticket Management
Job Vacancy Trend in the UK excluding London

Job postings citing Ticket Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Ticket Management in the UK excluding London

Ticket Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Ticket Management in the UK excluding London.

Daily rate trend for Ticket Management in the UK excluding London

Ticket Management
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Ticket Management in the UK excluding London over the 6 months to 24 April 2024.

Daily rate histogram for Ticket Management in the UK excluding London

Ticket Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Ticket Management in the UK excluding London.

Hourly rate trend for Ticket Management in the UK excluding London

Ticket Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Ticket Management within the UK excluding London region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +46 14 £210 +12.00% 5
West Midlands +38 11 £406 +65.82% 3
South East +7 9 £305 +10.91% 10
East of England 0 5 £190 +2.70% 2
East Midlands +15 3 £210 +12.00% 2
North of England +28 2 £200 -20.00% 5
Yorkshire +21 2 £200 -20.00% 1
South West +18 2 £174 +33.65% 4
Scotland +22 1 £175 +9.38% 8
Ticket Management
UK

Ticket Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (9.09%) SharePoint
2 2 (6.06%) Adobe Experience Manager
2 2 (6.06%) Confluence
2 2 (6.06%) Microsoft Exchange
Applications
1 2 (6.06%) Microsoft Excel
1 2 (6.06%) Microsoft Office
2 1 (3.03%) Microsoft PowerPoint
2 1 (3.03%) MS Visio
Business Applications
1 2 (6.06%) SAP Hybris
Cloud Services
1 8 (24.24%) Microsoft 365
2 2 (6.06%) SAP Commerce Cloud
2 2 (6.06%) Slack
3 1 (3.03%) Adobe Analytics
3 1 (3.03%) Entra ID
3 1 (3.03%) GitHub
3 1 (3.03%) OneDrive
Communications & Networking
1 4 (12.12%) Ethernet
1 4 (12.12%) SAN
1 4 (12.12%) TCP/IP
2 2 (6.06%) Cisco ASA
2 2 (6.06%) Firewall
2 2 (6.06%) LAN
2 2 (6.06%) Remote Desktop
2 2 (6.06%) VPN
2 2 (6.06%) WAN
2 2 (6.06%) Wireless
3 1 (3.03%) WebEx
Development Applications
1 6 (18.18%) JIRA
General
1 18 (54.55%) Social Skills
2 2 (6.06%) Retail
3 1 (3.03%) Analytical Skills
3 1 (3.03%) Influencing Skills
3 1 (3.03%) Manufacturing
3 1 (3.03%) Public Sector
Job Titles
1 9 (27.27%) Support Engineer
2 4 (12.12%) Active Directory Engineer
2 4 (12.12%) Active Directory Support
2 4 (12.12%) Active Directory Support Engineer
2 4 (12.12%) Analyst
2 4 (12.12%) IT Engineer
2 4 (12.12%) IT Support
2 4 (12.12%) IT Support Engineer
2 4 (12.12%) Windows Engineer
2 4 (12.12%) Windows Support Engineer
3 3 (9.09%) 2nd Line Engineer
3 3 (9.09%) 2nd Line Support
3 3 (9.09%) 2nd Line Support Engineer
3 3 (9.09%) Printer Engineer
3 3 (9.09%) Printer Support
4 2 (6.06%) Business Analyst
4 2 (6.06%) Desktop Engineer
4 2 (6.06%) Desktop Support
4 2 (6.06%) Desktop Support Engineer
4 2 (6.06%) Hardware Engineer
Libraries, Frameworks & Software Standards
1 2 (6.06%) HTML
1 2 (6.06%) JSON
1 2 (6.06%) XML
Miscellaneous
1 2 (6.06%) Data Centre
1 2 (6.06%) Distributed Systems
1 2 (6.06%) Enterprise Storage
1 2 (6.06%) Management Information System
2 1 (3.03%) Product Ownership
2 1 (3.03%) Video Conferencing
Operating Systems
1 11 (33.33%) Windows
2 7 (21.21%) Windows 10
3 5 (15.15%) Windows Server
4 4 (12.12%) Windows Server 2012
5 3 (9.09%) Android
5 3 (9.09%) Apple iOS
6 2 (6.06%) Linux
6 2 (6.06%) Unix
Processes & Methodologies
1 11 (33.33%) Customer Service
2 5 (15.15%) Problem-Solving
3 4 (12.12%) Asset Management
3 4 (12.12%) Incident Management
3 4 (12.12%) ITIL
4 3 (9.09%) Agile
4 3 (9.09%) E-Commerce
4 3 (9.09%) Service Management
5 2 (6.06%) Change Management
5 2 (6.06%) Content Management
5 2 (6.06%) Information Security
5 2 (6.06%) Mobile Device Management
5 2 (6.06%) Order Management
5 2 (6.06%) Performance Monitoring
5 2 (6.06%) Roadmaps
5 2 (6.06%) SDLC
5 2 (6.06%) Stakeholder Management
5 2 (6.06%) Storage Management
5 2 (6.06%) Translating Business Requirements
5 2 (6.06%) User Stories
Programming Languages
1 2 (6.06%) JavaScript
Qualifications
1 6 (18.18%) Security Cleared
2 3 (9.09%) Degree
2 3 (9.09%) SC Cleared
3 2 (6.06%) BPSS Clearance
3 2 (6.06%) CCNA
3 2 (6.06%) CCNP
3 2 (6.06%) Cisco Certification
3 2 (6.06%) Server+ Certification
4 1 (3.03%) DV Cleared
Quality Assurance & Compliance
1 13 (39.39%) SLA
2 1 (3.03%) PMO
System Software
1 5 (15.15%) Active Directory
Systems Management
1 4 (12.12%) Autotask
Vendors
1 6 (18.18%) Cisco
2 4 (12.12%) Microsoft
2 4 (12.12%) Remedy
3 2 (6.06%) Adobe
3 2 (6.06%) NetApp
3 2 (6.06%) SAP
3 2 (6.06%) VMware
4 1 (3.03%) Dell
4 1 (3.03%) HP