Escalation Management Contracts in the UK excluding London

Escalation Management
UK > UK excluding London

The table below provides summary statistics for contract job vacancies advertised in the UK excluding London requiring Escalation Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Escalation Management over the 6 months leading up to 7 May 2025, comparing them to the same period in the previous two years.

6 months to
7 May 2025
Same period 2024 Same period 2023
Rank 331 382 430
Rank change year-on-year +51 +48 +61
Contract jobs citing Escalation Management 7 8 16
As % of all contract jobs advertised in the UK excluding London 0.055% 0.039% 0.067%
As % of the Processes & Methodologies category 0.060% 0.046% 0.075%
Number of daily rates quoted 2 4 6
10th Percentile £528 £227 £198
25th Percentile £533 £386 £240
Median daily rate (50th Percentile) £556 £500 £375
Median % change year-on-year +11.25% +33.33% -25.00%
75th Percentile £573 £538 £425
90th Percentile £574 - £444
UK median daily rate £550 £251 £375
% change year-on-year +119.56% -33.20% -25.00%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £28.70
UK median hourly rate - £31.50 £28.70
% change year-on-year - +9.76% +43.50%

All Process and Methodology Skills
UK excluding London

Escalation Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the UK excluding London.

Contract vacancies with a requirement for process or methodology skills 11,581 17,478 21,391
As % of all contract IT jobs advertised in the UK excluding London 90.43% 84.68% 89.58%
Number of daily rates quoted 7,255 10,443 14,838
10th Percentile £235 £250 £256
25th Percentile £375 £375 £400
Median daily rate (50th Percentile) £480 £500 £500
Median % change year-on-year -4.00% - +5.26%
75th Percentile £588 £600 £600
90th Percentile £663 £688 £688
UK median daily rate £520 £525 £550
% change year-on-year -0.95% -4.55% +3.77%
Number of hourly rates quoted 839 2,054 1,309
10th Percentile £14.20 £12.31 £11.00
25th Percentile £17.34 £15.24 £15.63
Median hourly rate £27.50 £37.50 £35.00
Median % change year-on-year -26.67% +7.14% +75.00%
75th Percentile £64.50 £60.75 £65.00
90th Percentile £75.00 £72.50 £73.75
UK median hourly rate £29.00 £35.96 £36.00
% change year-on-year -19.35% -0.11% +44.00%

Escalation Management
Job Vacancy Trend in the UK excluding London

Job postings citing Escalation Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Escalation Management in the UK excluding London

Escalation Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Escalation Management in the UK excluding London.

Daily rate trend for Escalation Management in the UK excluding London

Escalation Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Escalation Management in the UK excluding London.

Hourly rate trend for Escalation Management in the UK excluding London

Escalation Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Escalation Management within the UK excluding London region over the 6 months to 7 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +36 6 £550 +358.33% 5
North of England +17 1 £563 +18.42% 1
Yorkshire - 1 £563 -
Escalation Management
UK

Escalation Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 3 (42.86%) Remedy ITSM
General
1 3 (42.86%) Organisational Skills
1 3 (42.86%) Social Skills
1 3 (42.86%) Telecoms
2 2 (28.57%) Finance
2 2 (28.57%) Influencing Skills
3 1 (14.29%) Inclusion and Diversity
3 1 (14.29%) Retail
Job Titles
1 4 (57.14%) Analyst
2 3 (42.86%) Incident Analyst
3 1 (14.29%) Commercial Analyst
3 1 (14.29%) Incident Engineer
3 1 (14.29%) Incident Manager
3 1 (14.29%) IT Manager
3 1 (14.29%) IT Project Manager
3 1 (14.29%) Lead
3 1 (14.29%) Major Incident Manager
3 1 (14.29%) Project Analyst
3 1 (14.29%) Project Engineer
3 1 (14.29%) Project Manager
Processes & Methodologies
1 3 (42.86%) Backlog Management
1 3 (42.86%) Collaborative Working
1 3 (42.86%) Customer Experience
1 3 (42.86%) Incident Management
1 3 (42.86%) Project Management
1 3 (42.86%) Stakeholder Management
2 2 (28.57%) Continuous Improvement
2 2 (28.57%) ITIL
2 2 (28.57%) ITSM
3 1 (14.29%) Change Management
3 1 (14.29%) Contract Management
3 1 (14.29%) Mentoring
3 1 (14.29%) Problem Management
3 1 (14.29%) Process Improvement
3 1 (14.29%) Process Management
3 1 (14.29%) Procure-to-Pay
3 1 (14.29%) Project Governance
3 1 (14.29%) Service Delivery
3 1 (14.29%) Service Management
3 1 (14.29%) Stakeholder and Relationship Management
Vendors
1 3 (42.86%) BMC
1 3 (42.86%) BT
1 3 (42.86%) Remedy
2 1 (14.29%) ServiceNow