Service Desk Support Contracts in the UK excluding London

Service Desk Support
UK > UK excluding London

The median Service Desk Support daily rate in the UK excluding London is £200, according to job vacancies posted in the 6 months leading up to 24 June 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
24 Jun 2025
Same period 2024 Same period 2023
Rank 333 384 399
Rank change year-on-year +51 +15 -2
Contract jobs requiring a Service Desk Support 24 21 44
As % of all contract jobs advertised in the UK excluding London 0.18% 0.099% 0.19%
As % of the Job Titles category 0.19% 0.11% 0.20%
Number of daily rates quoted 12 15 31
10th Percentile £116 £150 £135
25th Percentile £150 £161 £165
Median daily rate (50th Percentile) £200 £200 £198
Median % change year-on-year - +1.27% +23.44%
75th Percentile £359 - £220
90th Percentile £500 £228 £450
UK median daily rate £200 £190 £190
% change year-on-year +5.26% - +8.57%
Number of hourly rates quoted 10 2 3
10th Percentile £15.41 £14.23 -
25th Percentile £15.50 £14.39 £14.42
Median hourly rate £16.94 £15.42 £14.83
Median % change year-on-year +9.86% +3.94% -25.85%
75th Percentile £21.72 £16.69 £15.57
90th Percentile £23.00 £16.99 £15.77
UK median hourly rate £17.87 £20.00 £15.95
% change year-on-year -10.65% +25.39% -20.25%

All Contract IT Job Vacancies
UK excluding London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 12,381 19,636 21,542
% of contract IT jobs with a recognized job title 91.37% 92.47% 94.29%
Number of daily rates quoted 7,743 11,699 14,909
10th Percentile £220 £213 £231
25th Percentile £363 £363 £400
Median daily rate (50th Percentile) £475 £493 £500
Median % change year-on-year -3.65% -1.40% +5.26%
75th Percentile £575 £594 £600
90th Percentile £650 £675 £688
UK median daily rate £500 £525 £538
% change year-on-year -4.76% -2.33% +1.80%
Number of hourly rates quoted 969 2,517 1,118
10th Percentile £13.49 £12.56 £13.41
25th Percentile £16.84 £15.96 £17.72
Median hourly rate £25.15 £40.00 £40.00
Median % change year-on-year -37.13% - +100.00%
75th Percentile £58.58 £63.75 £65.00
90th Percentile £75.00 £74.44 £75.50
UK median hourly rate £27.36 £37.50 £43.00
% change year-on-year -27.03% -12.79% +72.00%

Service Desk Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Support in the UK excluding London

Service Desk Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Desk Support in the UK excluding London.

Daily rate trend for Service Desk Support in the UK excluding London

Service Desk Support
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Service Desk Support in the UK excluding London over the 6 months to 24 June 2025.

Daily rate histogram for Service Desk Support in the UK excluding London

Service Desk Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Desk Support in the UK excluding London.

Hourly rate trend for Service Desk Support in the UK excluding London

Service Desk Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support within the UK excluding London region over the 6 months to 24 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +56 10 £500 +122.22% 5
Scotland +6 5 £150 -14.29%
South West +41 4 £200 -1.23% 1
North of England +24 2 £125 - 8
North West +7 2 £125 -
Midlands +2 2 - - 3
East Midlands +5 1 - -
West Midlands -2 1 - - 3
East of England - 1 £308 - 7
Service Desk Support
UK

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 24 June 2025, Service Desk Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Service Desk Support in the job title.

1 18 (75.00%) Customer Service
2 16 (66.67%) Problem-Solving
3 13 (54.17%) Social Skills
3 13 (54.17%) Windows
4 10 (41.67%) Microsoft
5 8 (33.33%) Microsoft Certification
5 8 (33.33%) ITIL
6 6 (25.00%) ServiceNow
6 6 (25.00%) Remote Desktop
6 6 (25.00%) ITSM
6 6 (25.00%) Customer Experience
7 5 (20.83%) Task Automation
7 5 (20.83%) Device Driver
7 5 (20.83%) SC Cleared
7 5 (20.83%) A+ Certification
7 5 (20.83%) Microsoft 365
7 5 (20.83%) Security Cleared
7 5 (20.83%) PowerShell
8 4 (16.67%) iPhone
8 4 (16.67%) iPad
8 4 (16.67%) Apple iOS
8 4 (16.67%) Windows 10
8 4 (16.67%) MobileIron
8 4 (16.67%) Google Workspace
8 4 (16.67%) Active Directory
8 4 (16.67%) Google
8 4 (16.67%) Nexthink
9 3 (12.50%) Customer-Centricity
9 3 (12.50%) Collaborative Working
9 3 (12.50%) Service Management

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (12.50%) SharePoint
2 1 (4.17%) IBM Notes
2 1 (4.17%) Microsoft Exchange
Applications
1 1 (4.17%) Microsoft Office
Business Applications
1 1 (4.17%) Oracle EBS
Cloud Services
1 5 (20.83%) Microsoft 365
2 4 (16.67%) Google Workspace
3 3 (12.50%) Azure
3 3 (12.50%) OneDrive
Communications & Networking
1 6 (25.00%) Remote Desktop
General
1 13 (54.17%) Social Skills
2 3 (12.50%) Analytical Skills
3 1 (4.17%) Aviation
3 1 (4.17%) Finance
3 1 (4.17%) Inclusion and Diversity
3 1 (4.17%) Organisational Skills
Miscellaneous
1 5 (20.83%) Device Driver
2 4 (16.67%) iPad
2 4 (16.67%) iPhone
3 2 (8.33%) Onboarding
4 1 (4.17%) Self-Motivation
Operating Systems
1 13 (54.17%) Windows
2 4 (16.67%) Apple iOS
2 4 (16.67%) Windows 10
Processes & Methodologies
1 18 (75.00%) Customer Service
2 16 (66.67%) Problem-Solving
3 8 (33.33%) ITIL
4 6 (25.00%) Customer Experience
4 6 (25.00%) ITSM
5 5 (20.83%) Task Automation
6 3 (12.50%) Collaborative Working
6 3 (12.50%) Customer-Centricity
6 3 (12.50%) Service Delivery
6 3 (12.50%) Service Management
7 2 (8.33%) Coaching
7 2 (8.33%) Incident Management
7 2 (8.33%) Time Management
7 2 (8.33%) User Experience
8 1 (4.17%) Analytics
8 1 (4.17%) Chat Support
8 1 (4.17%) Continuous Improvement
8 1 (4.17%) Performance Metrics
8 1 (4.17%) Software Deployment
8 1 (4.17%) Software Licensing
Programming Languages
1 5 (20.83%) PowerShell
Qualifications
1 8 (33.33%) Microsoft Certification
2 5 (20.83%) A+ Certification
2 5 (20.83%) SC Cleared
2 5 (20.83%) Security Cleared
3 1 (4.17%) DV Cleared
Quality Assurance & Compliance
1 2 (8.33%) QA
1 2 (8.33%) SLA
System Software
1 4 (16.67%) Active Directory
Systems Management
1 1 (4.17%) Microsoft Intune
Vendors
1 10 (41.67%) Microsoft
2 6 (25.00%) ServiceNow
3 4 (16.67%) Google
3 4 (16.67%) MobileIron
3 4 (16.67%) Nexthink
4 1 (4.17%) Lotus
4 1 (4.17%) Oracle
4 1 (4.17%) SAP