1st/2nd Line Support Analyst
UK
The median 1st/2nd Line Support Analyst daily rate in the UK is £143, according to job vacancies posted in the 6 months leading up to 19 September 2025.
The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 19 Sep 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 550 | 550 | 615 |
| Rank change year-on-year | 0 | +65 | +184 |
| Contract jobs requiring a 1st/2nd Line Support Analyst | 7 | 12 | 17 |
| As % of all contract jobs advertised in the UK | 0.021% | 0.031% | 0.034% |
| As % of the Job Titles category | 0.023% | 0.034% | 0.036% |
| Number of daily rates quoted | 4 | 9 | 14 |
| 10th Percentile | £117 | £131 | £180 |
| 25th Percentile | £119 | £140 | £188 |
| Median daily rate (50th Percentile) | £143 | £190 | £200 |
| Median % change year-on-year | -25.00% | -5.00% | -1.23% |
| 75th Percentile | £163 | £195 | £228 |
| 90th Percentile | - | £244 | £354 |
| UK excluding London median daily rate | £143 | £190 | £190 |
| % change year-on-year | -25.00% | - | +5.56% |
| Number of hourly rates quoted | 3 | 2 | 1 |
| Median hourly rate | £24.00 | £21.39 | £26.00 |
| Median % change year-on-year | +12.23% | -17.75% | - |
| UK excluding London median hourly rate | - | £21.39 | - |
All Contract IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.
| Contract vacancies in the UK with a recognized job title | 30,009 | 35,817 | 46,695 |
| % of contract IT jobs with a recognized job title | 91.07% | 92.96% | 94.21% |
| Number of daily rates quoted | 18,949 | 22,029 | 31,957 |
| 10th Percentile | £278 | £300 | £300 |
| 25th Percentile | £400 | £413 | £420 |
| Median daily rate (50th Percentile) | £500 | £525 | £530 |
| Median % change year-on-year | -4.76% | -0.94% | -3.64% |
| 75th Percentile | £623 | £638 | £650 |
| 90th Percentile | £725 | £750 | £750 |
| UK excluding London median daily rate | £475 | £500 | £500 |
| % change year-on-year | -5.00% | - | - |
| Number of hourly rates quoted | 1,585 | 1,680 | 1,499 |
| 10th Percentile | £13.75 | £14.73 | £14.99 |
| 25th Percentile | £17.30 | £20.50 | £19.06 |
| Median hourly rate | £25.15 | £43.00 | £44.50 |
| Median % change year-on-year | -41.51% | -3.37% | +71.15% |
| 75th Percentile | £52.50 | £65.00 | £65.00 |
| 90th Percentile | £70.00 | £75.00 | £77.50 |
| UK excluding London median hourly rate | £25.15 | £45.00 | £43.75 |
| % change year-on-year | -44.11% | +2.86% | +98.86% |
1st/2nd Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Support Analyst
Daily Rate Trend
Contractor daily rate distribution trend for 1st/2nd Line Support Analyst job vacancies in the UK.
1st/2nd Line Support Analyst
Hourly Rate Trend
Contractor hourly rate distribution trend for 1st/2nd Line Support Analyst job vacancies in the UK.
1st/2nd Line Support Analyst
Top 5 Contract Job Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support Analyst within the UK over the 6 months to 19 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +3 | 7 | £143 | -25.00% | 4 |
| UK excluding London | +4 | 4 | £143 | -25.00% | 4 |
| West Midlands | -7 | 4 | £143 | -25.00% | 2 |
| Midlands | -16 | 4 | £143 | -25.00% | 2 |
| London | +5 | 3 | - | - |
1st/2nd Line Support Analyst Skill Set
Top 29 Co-occurring Skills and Capabilities
For the 6 months to 19 September 2025, 1st/2nd Line Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st/2nd Line Support Analyst in the job title.
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1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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