Period
to 16 November 2019

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 16 November 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
16 Nov 2019
Same period 2018 Same period 2017
Rank 78 94 81
Rank change year-on-year +16 -13 -17
Contract jobs citing CRM 2,390 2,717 3,054
As % of all contract IT jobs advertised in the UK 2.87% 2.61% 2.97%
As % of the Processes & Methodologies category 3.33% 3.01% 3.44%
Number of daily rates quoted 1,582 1,767 2,054
UK median daily rate £470 £450 £425
Median daily rate % change year-on-year +4.44% +5.88% -
10th Percentile £301 £305 £275
90th Percentile £638 £603 £575
UK excluding London median daily rate £450 £430 £413
% change year-on-year +4.65% +4.24% +3.13%
Number of hourly rates quoted 47 44 34
UK median hourly rate £20.00 £20.54 £22.00
Median hourly rate % change year-on-year -2.62% -6.65% +2.33%
10th Percentile £13.86 £12.58 £10.33
90th Percentile £68.50 £82.78 £55.50
UK excluding London median hourly rate £21.13 £21.04 £22.00
% change year-on-year +0.42% -4.38% -15.38%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 71,726 90,294 88,700
As % of all contract IT jobs advertised in the UK 86.07% 86.87% 86.19%
Number of daily rates quoted 46,964 59,697 58,933
UK median daily rate £475 £460 £450
Median daily rate % change year-on-year +3.26% +2.22% +5.88%
10th Percentile £298 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £435 £425 £400
% change year-on-year +2.35% +6.25% -
Number of hourly rates quoted 2,292 2,344 2,136
UK median hourly rate £23.75 £22.00 £23.11
Median hourly rate % change year-on-year +7.95% -4.79% +2.70%
10th Percentile £12.00 £11.25 £11.25
90th Percentile £53.75 £50.50 £49.75
UK excluding London median hourly rate £22.50 £21.00 £24.00
% change year-on-year +7.14% -12.50% +6.67%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 16 November 2019.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 16 November 2019.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 16 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 2,239 £475 +5.56% 827
UK excluding London +14 1,282 £450 +4.65% 589
London +30 1,045 £475 - 277
South East +15 436 £450 +2.86% 179
North of England -4 237 £438 +2.94% 136
South West +23 223 £468 +10.00% 74
Midlands +19 198 £450 - 105
North West -2 178 £450 - 76
West Midlands +8 155 £450 - 75
Scotland +8 86 £425 -5.56% 22
East of England -31 71 £475 +11.76% 57
Yorkshire +15 52 £400 - 45
East Midlands +26 34 £400 -5.33% 29
Wales +23 13 £525 +26.51% 15
Channel Islands -2 12 £480 - 1
North East -4 7 £364 -1.69% 15
Northern Ireland 0 6 £158 -61.82% 1

For the 6 months to 16 November 2019, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 1,031 (43.14%) Dynamics CRM
2 817 (34.18%) Microsoft
3 671 (28.08%) Agile Software Development
4 575 (24.06%) Dynamics 365
5 494 (20.67%) Salesforce.com
6 429 (17.95%) Azure
7 427 (17.87%) Finance
8 392 (16.40%) SQL
9 351 (14.69%) C#
10 328 (13.72%) .NET
11 311 (13.01%) JavaScript
12 308 (12.89%) Marketing
13 268 (11.21%) SharePoint
14 263 (11.00%) Migration
15 255 (10.67%) Power Platform
16 252 (10.54%) ERP
17 251 (10.50%) SQL Server
18 242 (10.13%) Business Intelligence
19 236 (9.87%) Scrum
20 233 (9.75%) Stakeholder Management
21 228 (9.54%) Power BI
22 209 (8.74%) HTML
23 205 (8.58%) Java
24 203 (8.49%) Project Management
25 197 (8.24%) DevOps
26 184 (7.70%) Oracle
27 170 (7.11%) SAP
27 170 (7.11%) Public Sector
28 165 (6.90%) Security Cleared
29 164 (6.86%) Problem-Solving

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 268 (11.21%) SharePoint
2 69 (2.89%) CMS
3 52 (2.18%) IIS
4 48 (2.01%) Confluence
5 38 (1.59%) BizTalk Server
5 38 (1.59%) MS Exchange
6 35 (1.46%) Adobe Experience Manager
7 20 (0.84%) Skype for Business
8 19 (0.79%) SAP Portal
9 18 (0.75%) SharePoint 2013
10 17 (0.71%) SAS
11 16 (0.67%) Exchange Server 2010
12 13 (0.54%) NetWeaver
13 11 (0.46%) Sitecore CMS
14 10 (0.42%) Drupal
15 9 (0.38%) WebLogic
16 8 (0.33%) Oracle Workflow
16 8 (0.33%) SharePoint 2010
16 8 (0.33%) Umbraco
17 7 (0.29%) WebSphere
Applications
1 95 (3.97%) Microsoft Excel
2 90 (3.77%) Microsoft Office
3 23 (0.96%) MS Visio
4 22 (0.92%) Microsoft Project
5 18 (0.75%) Microsoft PowerPoint
6 10 (0.42%) Photoshop
7 8 (0.33%) Sketch
8 7 (0.29%) SPSS
9 6 (0.25%) Adobe After Effects
9 6 (0.25%) InDesign
9 6 (0.25%) Spreadsheet
10 4 (0.17%) InVision
11 1 (0.042%) Adobe Creative Suite
11 1 (0.042%) Adobe Illustrator
11 1 (0.042%) Adobe XD
11 1 (0.042%) Chatbot
11 1 (0.042%) Snagit
11 1 (0.042%) Zeplin
Business Applications
1 1,031 (43.14%) Dynamics CRM
2 111 (4.64%) Salesforce.com CRM
3 42 (1.76%) Dynamics AX
4 37 (1.55%) SAP CRM
5 32 (1.34%) SAP ERP
6 30 (1.26%) NetSuite
6 30 (1.26%) Oracle EBS
7 25 (1.05%) Siebel CRM
8 24 (1.00%) Adobe Campaign
8 24 (1.00%) SAP S/4HANA
9 23 (0.96%) Dynamics NAV
10 21 (0.88%) Oracle CRM
11 18 (0.75%) SAP PSCD
12 17 (0.71%) Sparx Enterprise Architect
13 16 (0.67%) Eloqua
14 15 (0.63%) Unit4 Business World
15 13 (0.54%) SAP Hybris
16 10 (0.42%) SAP Oil and Gas
17 9 (0.38%) Oracle Financials
17 9 (0.38%) SAP FI
Cloud Services
1 575 (24.06%) Dynamics 365
2 429 (17.95%) Azure
3 255 (10.67%) Power Platform
4 154 (6.44%) Office 365
5 75 (3.14%) AWS
6 71 (2.97%) Serverless
7 56 (2.34%) SaaS
8 53 (2.22%) Azure Functions
9 42 (1.76%) PaaS
10 34 (1.42%) PowerApps
11 33 (1.38%) Azure Active Directory
12 30 (1.26%) Salesforce Service Cloud
13 26 (1.09%) Azure Data Factory
14 23 (0.96%) Adobe Analytics
15 22 (0.92%) Microsoft Flow
16 21 (0.88%) Cloud Computing
17 17 (0.71%) Salesforce Sales Cloud
18 16 (0.67%) Google Analytics
18 16 (0.67%) IaaS
19 13 (0.54%) GitHub
Communications & Networking
1 34 (1.42%) Firewall
2 29 (1.21%) Internet
3 26 (1.09%) Skype
4 20 (0.84%) DNS
5 19 (0.79%) WAN
6 17 (0.71%) LAN
7 16 (0.67%) DHCP
8 13 (0.54%) HTTP
8 13 (0.54%) TCP/IP
9 9 (0.38%) Network Security
9 9 (0.38%) VLAN
9 9 (0.38%) VPN
9 9 (0.38%) WebEx
10 8 (0.33%) Cisco ASA
11 7 (0.29%) PABX
12 6 (0.25%) 3G
12 6 (0.25%) 4G
12 6 (0.25%) SMS
12 6 (0.25%) VoIP
13 5 (0.21%) SSL
Database & Business Intelligence
1 251 (10.50%) SQL Server
2 228 (9.54%) Power BI
3 161 (6.74%) SQL Server Reporting Services
4 149 (6.23%) SQL Server Integration Services
5 70 (2.93%) Data Warehouse
6 51 (2.13%) Oracle Database
7 34 (1.42%) SQL Server Analysis Services
8 32 (1.34%) MySQL
8 32 (1.34%) Relational Database
9 30 (1.26%) Big Data
10 28 (1.17%) Oracle BI EE
11 27 (1.13%) Azure SQL Database
11 27 (1.13%) BusinessObjects
12 23 (0.96%) Oracle8/8i Database
12 23 (0.96%) Oracle9i Database
13 20 (0.84%) SQL Server 2012
14 19 (0.79%) Data Lake
14 19 (0.79%) NoSQL
14 19 (0.79%) PostgreSQL
15 18 (0.75%) SQL Server 2016
Development Applications
1 104 (4.35%) JIRA
2 91 (3.81%) Visual Studio
3 54 (2.26%) Git (software)
4 46 (1.92%) Selenium
5 38 (1.59%) Team Foundation Server
6 31 (1.30%) TeamCity
6 31 (1.30%) Visual Studio Team System
7 26 (1.09%) Jenkins
8 25 (1.05%) Subversion
9 22 (0.92%) Eclipse
10 18 (0.75%) Bitbucket
11 15 (0.63%) Cucumber
11 15 (0.63%) JMeter
12 14 (0.59%) SQL Server Management Studio (SSMS)
12 14 (0.59%) VSS/SourceSafe
13 12 (0.50%) Octopus Deploy
14 9 (0.38%) gulp
14 9 (0.38%) Oracle Forms
14 9 (0.38%) Visual Studio Code
15 8 (0.33%) SpecFlow
General
1 427 (17.87%) Finance
2 308 (12.89%) Marketing
3 170 (7.11%) Public Sector
4 120 (5.02%) Retail
5 89 (3.72%) Banking
6 73 (3.05%) Telecoms
7 51 (2.13%) Billing
8 49 (2.05%) Manufacturing
9 32 (1.34%) Back Office
10 27 (1.13%) Legal
11 24 (1.00%) Advertising
12 18 (0.75%) Law
13 14 (0.59%) General Ledger
14 12 (0.50%) Front Office
15 11 (0.46%) Pharmaceutical
16 10 (0.42%) Electronics
16 10 (0.42%) Local Government
17 8 (0.33%) Games
17 8 (0.33%) Publishing
18 7 (0.29%) Investment Banking
Job Titles
1 582 (24.35%) Developer
2 429 (17.95%) Analyst
3 327 (13.68%) Architect
4 264 (11.05%) Consultant
5 216 (9.04%) Business Analyst
6 202 (8.45%) CRM Developer
6 202 (8.45%) Project Manager
7 147 (6.15%) Dynamics CRM Developer
8 143 (5.98%) CRM Analyst
9 139 (5.82%) Solutions Architect
10 120 (5.02%) CRM Manager
11 103 (4.31%) CRM Consultant
12 96 (4.02%) Microsoft Developer
13 85 (3.56%) CRM Business Analyst
14 74 (3.10%) CRM Architect
15 72 (3.01%) Administrator
16 69 (2.89%) Salesforce Developer
17 68 (2.85%) CRM Project Manager
18 63 (2.64%) Dynamics CRM Consultant
19 60 (2.51%) Functional Consultant
Libraries, Frameworks & Software Standards
1 328 (13.72%) .NET
2 209 (8.74%) HTML
3 155 (6.49%) Web Services
4 152 (6.36%) ASP.NET
5 102 (4.27%) CSS
6 97 (4.06%) REST
7 95 (3.97%) XML
8 55 (2.30%) SOAP
9 49 (2.05%) .NET Framework
10 48 (2.01%) Visualforce
11 42 (1.76%) JSON
12 39 (1.63%) Node.js
13 36 (1.51%) RESTful
14 35 (1.46%) jQuery
15 29 (1.21%) AngularJS
16 28 (1.17%) HTML5
17 27 (1.13%) ASP.NET MVC
17 27 (1.13%) Middleware
18 25 (1.05%) ASP.NET Web API
19 20 (0.84%) WCF
Miscellaneous
1 122 (5.10%) Analytical Skills
2 73 (3.05%) User Experience
3 70 (2.93%) Greenfield Project
4 66 (2.76%) Management Information System
5 43 (1.80%) Enterprise Software
6 37 (1.55%) Self-Motivation
7 28 (1.17%) Mobile App
8 22 (0.92%) Marketing Technology
9 19 (0.79%) Virtual Team
10 14 (0.59%) Social Media
10 14 (0.59%) Wiki
11 10 (0.42%) Data Centre
11 10 (0.42%) Driving Licence
11 10 (0.42%) FMCG
12 9 (0.38%) Data Structures
12 9 (0.38%) PMI
12 9 (0.38%) Tandem
13 8 (0.33%) Clustering
13 8 (0.33%) Life Science
14 7 (0.29%) Algorithms
Operating Systems
1 98 (4.10%) Windows
2 35 (1.46%) Windows Server
3 33 (1.38%) Linux
4 29 (1.21%) Windows 10
5 27 (1.13%) Android
5 27 (1.13%) Windows Server 2012
6 23 (0.96%) Windows Server 2008
7 20 (0.84%) Unix
8 17 (0.71%) Apple iOS
9 12 (0.50%) Windows 7
10 9 (0.38%) AIX
11 8 (0.33%) SUSE
12 6 (0.25%) Mac OS
13 5 (0.21%) Windows Mobile
14 4 (0.17%) Mac OS X
14 4 (0.17%) Oracle Linux
14 4 (0.17%) Ubuntu
14 4 (0.17%) Windows Server 2003
15 3 (0.13%) Debian
16 2 (0.084%) HPUX
Processes & Methodologies
1 671 (28.08%) Agile Software Development
2 263 (11.00%) Migration
3 252 (10.54%) ERP
4 242 (10.13%) Business Intelligence
5 236 (9.87%) Scrum
6 233 (9.75%) Stakeholder Management
7 203 (8.49%) Project Management
8 197 (8.24%) DevOps
9 164 (6.86%) Problem-Solving
10 148 (6.19%) Workflow
11 143 (5.98%) Data Migration
12 141 (5.90%) Analytics
13 134 (5.61%) Project Delivery
14 129 (5.40%) Business Analysis
14 129 (5.40%) E-Commerce
15 120 (5.02%) Waterfall
16 119 (4.98%) ITIL
17 116 (4.85%) Test Automation
18 106 (4.44%) User Stories
19 98 (4.10%) Microservices
Programming Languages
1 392 (16.40%) SQL
2 351 (14.69%) C#
3 311 (13.01%) JavaScript
4 205 (8.58%) Java
5 79 (3.31%) Apex Code
6 46 (1.92%) Python
7 45 (1.88%) PowerShell
8 38 (1.59%) T-SQL
9 34 (1.42%) PL/SQL
10 25 (1.05%) ABAP
11 24 (1.00%) C
12 18 (0.75%) TypeScript
13 17 (0.71%) R
14 16 (0.67%) SOQL
15 15 (0.63%) VB
16 12 (0.50%) PHP
17 11 (0.46%) VB.NET
18 8 (0.33%) VBA
19 7 (0.29%) VBScript
20 6 (0.25%) C++
Qualifications
1 165 (6.90%) Security Cleared
2 144 (6.03%) SC Cleared
3 101 (4.23%) Degree
4 33 (1.38%) BPSS Clearance
5 31 (1.30%) TOGAF Certification
6 25 (1.05%) ISEB
7 21 (0.88%) Microsoft Certification
8 20 (0.84%) PMP
9 19 (0.79%) Computer Science Degree
9 19 (0.79%) PMI Certification
10 17 (0.71%) DBS Check
11 14 (0.59%) CCA
11 14 (0.59%) ISTQB
12 13 (0.54%) DV Cleared
13 10 (0.42%) Cisco Certification
13 10 (0.42%) HND
14 9 (0.38%) PRINCE2 Practitioner
15 8 (0.33%) Master's Degree
15 8 (0.33%) MCSE
16 7 (0.29%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 93 (3.89%) QA
2 56 (2.34%) Data Quality
3 40 (1.67%) SLA
4 39 (1.63%) GDPR
5 14 (0.59%) PMO
6 5 (0.21%) HMG Security Policy Framework
6 5 (0.21%) ISO/IEC 27001
7 3 (0.13%) COBIT
7 3 (0.13%) GxP
7 3 (0.13%) ISO/IEC 20000
7 3 (0.13%) PCI DSS
7 3 (0.13%) Solvency II
8 2 (0.084%) ISO 9001
9 1 (0.042%) Actionable Recommendations
9 1 (0.042%) Cyber Essentials
9 1 (0.042%) NIST
9 1 (0.042%) PMBOK
9 1 (0.042%) PSD2
9 1 (0.042%) Sarbanes-Oxley
System Software
1 86 (3.60%) Active Directory
2 30 (1.26%) VMware Infrastructure
3 17 (0.71%) Docker
3 17 (0.71%) Hyper-V
4 11 (0.46%) Virtual Machines
5 8 (0.33%) VMware ESXi
6 6 (0.25%) XenApp
7 5 (0.21%) NFS
8 4 (0.17%) vSphere
9 3 (0.13%) ISA Server
9 3 (0.13%) VMware Workstation
10 2 (0.084%) NDS
10 2 (0.084%) NetIQ eDirectory
10 2 (0.084%) Terminal Services
11 1 (0.042%) ACF2
11 1 (0.042%) HDFS
11 1 (0.042%) Microsoft App-V
11 1 (0.042%) RACF
11 1 (0.042%) XenDesktop
Systems Management
1 16 (0.67%) Kubernetes
2 11 (0.46%) SCCM
3 10 (0.42%) Microsoft Intune
4 8 (0.33%) Data Guard
4 8 (0.33%) Oracle Enterprise Manager
4 8 (0.33%) Oracle RMAN
4 8 (0.33%) Single Sign-On
5 7 (0.29%) Backup Exec
5 7 (0.29%) FortiGate
6 6 (0.25%) Grafana
6 6 (0.25%) Terraform
7 5 (0.21%) Systems Management Server (SMS)
8 4 (0.17%) AirWatch
8 4 (0.17%) HP Quality Center
8 4 (0.17%) MIIS
9 3 (0.13%) Cisco CUCM
9 3 (0.13%) Cisco UCCX
9 3 (0.13%) HP ALM
10 2 (0.084%) Nessus
11 1 (0.042%) Microsoft Data Protection Manager
Vendors
1 817 (34.18%) Microsoft
2 494 (20.67%) Salesforce.com
3 184 (7.70%) Oracle
4 170 (7.11%) SAP
5 88 (3.68%) Adobe
6 52 (2.18%) Citrix
7 46 (1.92%) Tableau
8 42 (1.76%) IBM
9 37 (1.55%) Siebel
9 37 (1.55%) VMware
10 36 (1.51%) Google
11 34 (1.42%) Informatica
12 33 (1.38%) MuleSoft
13 32 (1.34%) Salesforce Marketing Cloud
14 31 (1.30%) Cisco
15 28 (1.17%) OpenText
16 25 (1.05%) Pardot
17 21 (0.88%) Workday
18 19 (0.79%) hybris
18 19 (0.79%) webMethods