Period
to 24 November 2017

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 78 60 58
Rank change year-on-year -18 -2 -3
Contract jobs citing CRM 3112 3674 3747
As % of all contract IT jobs advertised in the UK 3.02% 3.50% 3.27%
As % of the Processes & Methodologies category 3.57% 4.17% 4.00%
Number of daily rates quoted 2103 2552 2437
UK median daily rate £425 £425 £413
Median daily rate % change year-on-year - +3.03% -2.94%
10th Percentile £275 £263 £258
90th Percentile £575 £575 £588
UK excluding London median daily rate £413 £400 £410
% change year-on-year +3.13% -2.44% +2.50%
Number of hourly rates quoted 34 51 58
UK median hourly rate £22.00 £21.50 £23.50
Median hourly rate % change year-on-year +2.33% -8.51% +17.76%
10th Percentile £10.33 £14.00 £11.18
90th Percentile £55.50 £45.75 £52.63
UK excluding London median hourly rate £25.50 £26.25 £25.50
% change year-on-year -2.86% +2.94% +27.50%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 87050 88088 93684
As % of all contract IT jobs advertised in the UK 84.46% 83.89% 81.81%
Number of daily rates quoted 58011 58216 60663
UK median daily rate £450 £425 £415
Median daily rate % change year-on-year +5.88% +2.41% +3.75%
10th Percentile £281 £263 £263
90th Percentile £635 £600 £600
UK excluding London median daily rate £400 £400 £385
% change year-on-year - +3.90% +2.67%
Number of hourly rates quoted 2044 2370 2759
UK median hourly rate £23.75 £23.72 £22.50
Median hourly rate % change year-on-year +0.15% +5.40% +18.42%
10th Percentile £11.37 £11.25 £11.28
90th Percentile £49.93 £48.75 £47.71
UK excluding London median hourly rate £24.00 £24.00 £23.75
% change year-on-year - +1.05% +18.75%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 24 November 2017.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 24 November 2017.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 2913 £425 - 523
UK excluding London -21 1578 £413 +3.13% 296
London -5 1458 £450 - 233
South East -13 540 £400 -5.88% 89
North of England -10 329 £412 +2.94% 79
Midlands -15 308 £413 +3.13% 51
West Midlands -3 235 £425 +6.92% 34
North West -18 170 £403 +0.63% 44
Scotland +12 134 £410 +18.63% 16
South West 0 134 £425 - 28
Yorkshire -19 117 £417 -1.94% 30
East of England -54 115 £404 -1.52% 28
East Midlands -29 64 £363 -3.33% 17
North East +52 42 £485 +13.45% 5
Wales +1 16 £393 +9.03% 3
Northern Ireland -37 14 £350 -17.65% 2

For the 6 months to 24 November 2017, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for CRM.

1 1171 (37.63%) Dynamics CRM
2 964 (30.98%) Microsoft
3 861 (27.67%) Agile Software Development
4 668 (21.47%) Finance
5 556 (17.87%) SQL
6 529 (17.00%) Salesforce.com
7 461 (14.81%) .NET
8 405 (13.01%) Stakeholder Management
9 398 (12.79%) Marketing
10 397 (12.76%) Project Management
11 348 (11.18%) C#
12 321 (10.31%) JavaScript
13 305 (9.80%) Business Intelligence
14 303 (9.74%) SQL Server
15 290 (9.32%) Migration
16 288 (9.25%) ERP
17 275 (8.84%) Oracle
18 253 (8.13%) SAP
19 246 (7.90%) Dynamics 365
20 236 (7.58%) Analytical Skills
21 232 (7.46%) HTML
21 232 (7.46%) Scrum
22 226 (7.26%) SharePoint
23 225 (7.23%) Analytics
24 221 (7.10%) Banking
25 196 (6.30%) Microsoft Azure
26 195 (6.27%) Business Analysis
26 195 (6.27%) Java
27 182 (5.85%) Retail
28 180 (5.78%) Data Migration

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 226 (7.26%) SharePoint
2 143 (4.60%) CMS
3 59 (1.90%) BizTalk Server
4 38 (1.22%) Drupal
4 38 (1.22%) MS Exchange
5 37 (1.19%) SAS
6 34 (1.09%) WebSphere
7 32 (1.03%) Oracle SOA Suite
8 31 (1.00%) IIS
9 29 (0.93%) Apache
10 28 (0.90%) Confluence
11 26 (0.84%) Skype for Business
12 24 (0.77%) Tomcat
13 21 (0.67%) Apache Spark
13 21 (0.67%) Sitecore CMS
14 15 (0.48%) NServiceBus
15 14 (0.45%) Liferay
16 13 (0.42%) Alfresco
16 13 (0.42%) SharePoint 2010
16 13 (0.42%) Umbraco
Applications
1 164 (5.27%) Microsoft Excel
2 109 (3.50%) Microsoft Office
3 89 (2.86%) MS Visio
4 76 (2.44%) Microsoft PowerPoint
5 62 (1.99%) Microsoft Project
6 10 (0.32%) SPSS
7 8 (0.26%) Photoshop
7 8 (0.26%) Spreadsheet
8 4 (0.13%) Adobe Creative Suite
8 4 (0.13%) Adobe Illustrator
8 4 (0.13%) InVision
9 2 (0.064%) Stata
10 1 (0.032%) Adobe Captivate
10 1 (0.032%) AutoCAD
10 1 (0.032%) Chatbot
10 1 (0.032%) ImageReady
10 1 (0.032%) InDesign
10 1 (0.032%) InfoPath
10 1 (0.032%) S-PLUS
10 1 (0.032%) UXPin
Business Applications
1 1171 (37.63%) Dynamics CRM
2 155 (4.98%) Salesforce.com CRM
3 111 (3.57%) Dynamics AX
4 69 (2.22%) SAP CRM
5 37 (1.19%) Dynamics NAV
6 33 (1.06%) NetSuite
7 27 (0.87%) Adobe Campaign
8 26 (0.84%) Siebel CRM
9 19 (0.61%) Oracle CRM
9 19 (0.61%) Oracle EBS
9 19 (0.61%) SAP Hybris
10 18 (0.58%) SAP IS-U
11 16 (0.51%) SAP ERP
11 16 (0.51%) Unica
12 15 (0.48%) FastStats
13 12 (0.39%) Oracle Applications
13 12 (0.39%) Oracle EBS R12
14 11 (0.35%) Eloqua
14 11 (0.35%) Payment Gateway
15 10 (0.32%) Oracle Payables
Cloud Services
1 246 (7.90%) Dynamics 365
2 196 (6.30%) Microsoft Azure
3 98 (3.15%) Office 365
4 59 (1.90%) SaaS
5 51 (1.64%) Amazon AWS
6 29 (0.93%) Google Analytics
7 27 (0.87%) PaaS
8 26 (0.84%) Salesforce Service Cloud
9 25 (0.80%) Salesforce Sales Cloud
10 24 (0.77%) Veeva
11 22 (0.71%) IaaS
12 20 (0.64%) Force.com
13 19 (0.61%) npm
14 16 (0.51%) FinancialForce
15 15 (0.48%) Silverpop
16 13 (0.42%) GitHub
17 12 (0.39%) Yammer
18 11 (0.35%) Google Cloud Platform
19 10 (0.32%) Adobe Analytics
20 9 (0.29%) Amazon S3
Communications & Networking
1 47 (1.51%) Internet
2 26 (0.84%) LAN
3 25 (0.80%) HTTP
4 23 (0.74%) Skype
5 20 (0.64%) SMS
5 20 (0.64%) WAN
6 16 (0.51%) Firewall
6 16 (0.51%) TCP/IP
7 12 (0.39%) CTI
7 12 (0.39%) DNS
7 12 (0.39%) SAN
8 11 (0.35%) DHCP
9 10 (0.32%) MPLS
10 9 (0.29%) Intranet
10 9 (0.29%) Network Security
10 9 (0.29%) Wireless
11 7 (0.22%) iSCSI
11 7 (0.22%) NAS
12 6 (0.19%) MVNO
12 6 (0.19%) NetScaler
Database & Business Intelligence
1 303 (9.74%) SQL Server
2 118 (3.79%) SQL Server Integration Services
3 115 (3.70%) Data Warehouse
4 114 (3.66%) SQL Server Reporting Services
5 57 (1.83%) Relational Database
6 55 (1.77%) Power BI
7 41 (1.32%) Big Data
8 37 (1.19%) Oracle Reports
9 36 (1.16%) MySQL
10 34 (1.09%) SQL Server Analysis Services
11 32 (1.03%) Oracle Database
12 28 (0.90%) SQL Server 2008
13 27 (0.87%) SQL Server 2012
14 22 (0.71%) NoSQL
14 22 (0.71%) RDBMS
15 21 (0.67%) Azure SQL Database
15 21 (0.67%) Data Mining
15 21 (0.67%) Hadoop
16 19 (0.61%) Oracle BI EE
16 19 (0.61%) SAP HANA
Development Applications
1 97 (3.12%) JIRA
2 93 (2.99%) Visual Studio
3 72 (2.31%) Team Foundation Server
4 56 (1.80%) Visual Studio Team System
5 48 (1.54%) Git (software)
6 36 (1.16%) Jenkins
7 33 (1.06%) gulp
7 33 (1.06%) LoadRunner
8 26 (0.84%) NUnit
9 25 (0.80%) Jasmine
9 25 (0.80%) Selenium
10 23 (0.74%) webpack
11 22 (0.71%) Karma Test Runner
11 22 (0.71%) Protractor
12 19 (0.61%) MSTest
12 19 (0.61%) SpecFlow
13 17 (0.55%) Cucumber
14 14 (0.45%) Moq
14 14 (0.45%) TeamCity
15 13 (0.42%) Subversion
General
1 668 (21.47%) Finance
2 398 (12.79%) Marketing
3 221 (7.10%) Banking
4 182 (5.85%) Retail
5 101 (3.25%) Advertising
6 85 (2.73%) Billing
7 81 (2.60%) Telecoms
8 65 (2.09%) Legal
9 61 (1.96%) Manufacturing
10 52 (1.67%) Investment Banking
11 40 (1.29%) Back Office
12 32 (1.03%) Electronics
13 28 (0.90%) Financial Institution
14 25 (0.80%) Front Office
15 23 (0.74%) Local Government
16 21 (0.67%) Automotive
17 20 (0.64%) Publishing
18 18 (0.58%) Pharmaceutical
19 17 (0.55%) Retail Banking
20 15 (0.48%) General Ledger
Job Titles
1 746 (23.97%) Analyst
2 675 (21.69%) Developer
3 404 (12.98%) Business Analyst
4 362 (11.63%) Project Manager
5 303 (9.74%) Architect
6 298 (9.58%) Consultant
7 287 (9.22%) CRM Developer
8 233 (7.49%) CRM Analyst
9 197 (6.33%) Dynamics CRM Developer
10 170 (5.46%) CRM Manager
11 164 (5.27%) CRM Consultant
12 157 (5.04%) CRM Business Analyst
13 153 (4.92%) Solutions Architect
14 136 (4.37%) Microsoft Developer
15 119 (3.82%) CRM Project Manager
16 114 (3.66%) Dynamics CRM Consultant
17 89 (2.86%) Data Analyst
18 84 (2.70%) Salesforce Analyst
19 78 (2.51%) Microsoft CRM Consultant
20 75 (2.41%) Microsoft Consultant
Libraries, Frameworks & Software Standards
1 461 (14.81%) .NET
2 232 (7.46%) HTML
3 179 (5.75%) CSS
4 147 (4.72%) Web Services
5 121 (3.89%) AngularJS
6 117 (3.76%) ASP.NET
7 94 (3.02%) XML
8 87 (2.80%) jQuery
9 85 (2.73%) ASP.NET Web API
10 80 (2.57%) HTML5
11 76 (2.44%) WCF
12 72 (2.31%) REST
13 71 (2.28%) .NET Framework
14 59 (1.90%) SOAP
15 55 (1.77%) J2EE
16 53 (1.70%) Twitter Bootstrap
17 51 (1.64%) Spring
18 45 (1.45%) JSON
18 45 (1.45%) RESTful
19 44 (1.41%) Middleware
Miscellaneous
1 236 (7.58%) Analytical Skills
2 107 (3.44%) User Experience
3 87 (2.80%) Management Information System
4 78 (2.51%) Greenfield Project
5 60 (1.93%) Mobile App
6 54 (1.74%) Enterprise Software
6 54 (1.74%) Social Media
7 46 (1.48%) Virtual Team
8 43 (1.38%) Computer Science
9 29 (0.93%) IVR
10 27 (0.87%) Fintech
11 20 (0.64%) Data Centre
12 19 (0.61%) FMCG
13 14 (0.45%) Marketing Technology
13 14 (0.45%) PMI
13 14 (0.45%) Reference Data
14 13 (0.42%) Data Structures
15 12 (0.39%) NHS
16 11 (0.35%) Fixed Income
17 10 (0.32%) e-Learning
Operating Systems
1 113 (3.63%) Windows
2 60 (1.93%) Windows Server
3 46 (1.48%) Linux
4 35 (1.12%) Unix
5 23 (0.74%) Windows Server 2008
6 19 (0.61%) Windows Server 2012
7 18 (0.58%) Windows 10
8 16 (0.51%) Windows Server 2003
9 14 (0.45%) Windows 7
10 13 (0.42%) Apple iOS
11 10 (0.32%) Android
12 9 (0.29%) AIX
13 4 (0.13%) CentOS
14 2 (0.064%) Windows XP
15 1 (0.032%) Mac OS X
15 1 (0.032%) OpenVMS
15 1 (0.032%) Red Hat Enterprise Linux
15 1 (0.032%) Solaris
15 1 (0.032%) VMS
15 1 (0.032%) Windows 2000
Processes & Methodologies
1 861 (27.67%) Agile Software Development
2 405 (13.01%) Stakeholder Management
3 397 (12.76%) Project Management
4 305 (9.80%) Business Intelligence
5 290 (9.32%) Migration
6 288 (9.25%) ERP
7 232 (7.46%) Scrum
8 225 (7.23%) Analytics
9 195 (6.27%) Business Analysis
10 180 (5.78%) Data Migration
11 177 (5.69%) E-Commerce
12 175 (5.62%) Workflow
13 164 (5.27%) Waterfall
14 150 (4.82%) User Acceptance Testing
15 146 (4.69%) SDLC
16 138 (4.43%) PRINCE2
17 135 (4.34%) Data Management
18 132 (4.24%) ITIL
19 131 (4.21%) Data Modelling
20 130 (4.18%) User Stories
Programming Languages
1 556 (17.87%) SQL
2 348 (11.18%) C#
3 321 (10.31%) JavaScript
4 195 (6.27%) Java
5 72 (2.31%) T-SQL
6 49 (1.57%) PHP
7 45 (1.45%) Python
8 41 (1.32%) PowerShell
9 38 (1.22%) Apex Code
10 35 (1.12%) PL/SQL
11 28 (0.90%) R
12 24 (0.77%) ES6
13 22 (0.71%) C
14 21 (0.67%) VB.NET
15 19 (0.61%) ECMAScript
16 17 (0.55%) TypeScript
17 13 (0.42%) VB
18 12 (0.39%) VBA
19 11 (0.35%) C++
19 11 (0.35%) SOQL
Qualifications
1 172 (5.53%) Degree
2 97 (3.12%) Security Cleared
3 72 (2.31%) SC Cleared
4 45 (1.45%) PMI Certification
5 40 (1.29%) PMP
6 33 (1.06%) ISEB
7 31 (1.00%) Computer Science Degree
8 28 (0.90%) Microsoft Certification
9 25 (0.80%) PRINCE2 Certification
10 21 (0.67%) BPSS Clearance
11 12 (0.39%) Cisco Certification
11 12 (0.39%) ISTQB
12 11 (0.35%) CTC Cleared
12 11 (0.35%) PRINCE2 Practitioner
13 9 (0.29%) APMP
13 9 (0.29%) DV Cleared
14 7 (0.22%) CISA
14 7 (0.22%) ISTQB Foundation Certification
15 6 (0.19%) CISSP
15 6 (0.19%) ITIL Certification
Quality Assurance & Compliance
1 143 (4.60%) QA
2 82 (2.63%) GDPR
3 55 (1.77%) Data Quality
4 44 (1.41%) PMO
5 20 (0.64%) SLA
6 9 (0.29%) Disclosure Scotland
6 9 (0.29%) ISO 9001
7 6 (0.19%) MiFID
8 4 (0.13%) ISO/IEC 27001
8 4 (0.13%) Sarbanes-Oxley
9 3 (0.096%) COBIT
9 3 (0.096%) PMBOK
9 3 (0.096%) WCAG
10 2 (0.064%) ISO/IEC 20000
10 2 (0.064%) Solvency II
11 1 (0.032%) Actionable Recommendations
11 1 (0.032%) Cyber Essentials
11 1 (0.032%) HL7
11 1 (0.032%) PCI DSS
11 1 (0.032%) PSD2
System Software
1 67 (2.15%) Active Directory
2 31 (1.00%) VMware Infrastructure
3 14 (0.45%) Hyper-V
4 13 (0.42%) vSphere
5 12 (0.39%) Virtual Machines
6 9 (0.29%) Oracle RAC
7 7 (0.22%) XenApp
8 6 (0.19%) VMware ESXi
8 6 (0.19%) XenDesktop
9 5 (0.16%) DFS Replication
10 4 (0.13%) Docker
11 3 (0.096%) Terminal Services
11 3 (0.096%) VMware Workstation
12 2 (0.064%) HDFS
12 2 (0.064%) Microsoft App-V
12 2 (0.064%) XenServer
13 1 (0.032%) NFS
13 1 (0.032%) OpenAM
13 1 (0.032%) Terminal Server
13 1 (0.032%) Virtual Servers
Systems Management
1 35 (1.12%) HP SiteScope
2 32 (1.03%) OpenView
3 19 (0.61%) SCCM
4 16 (0.51%) Systems Management Server (SMS)
5 12 (0.39%) HP Quality Center
6 9 (0.29%) Oracle Identity Management
7 7 (0.22%) SCOM
8 5 (0.16%) Cisco IPCC
9 4 (0.13%) Microsoft Data Protection Manager
9 4 (0.13%) MOM
9 4 (0.13%) Oozie
10 3 (0.096%) Rundeck
11 2 (0.064%) CFEngine
11 2 (0.064%) Nagios
11 2 (0.064%) Opscode Chef
11 2 (0.064%) Puppet
11 2 (0.064%) vMotion
11 2 (0.064%) WebSphere Cast Iron
12 1 (0.032%) TeamSite
12 1 (0.032%) Tivoli Identity Manager
Vendors
1 964 (30.98%) Microsoft
2 529 (17.00%) Salesforce.com
3 275 (8.84%) Oracle
4 253 (8.13%) SAP
5 85 (2.73%) IBM
6 74 (2.38%) Adobe
7 73 (2.35%) Siebel
8 71 (2.28%) HP
9 56 (1.80%) Salesforce Marketing Cloud
10 42 (1.35%) Sitecore
11 40 (1.29%) VMware
12 39 (1.25%) Google
13 32 (1.03%) Citrix
13 32 (1.03%) Tableau
14 30 (0.96%) Informatica
15 27 (0.87%) Cisco
16 26 (0.84%) Workday
17 25 (0.80%) JD Edwards
18 24 (0.77%) hybris
19 19 (0.61%) Twitter