Period
to 20 August 2019

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 20 August 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
20 Aug 2019
Same period 2018 Same period 2017
Rank 83 100 85
Rank change year-on-year +17 -15 -29
Contract jobs citing CRM 2,542 2,582 2,758
As % of all contract IT jobs advertised in the UK 2.82% 2.53% 2.88%
As % of the Processes & Methodologies category 3.25% 2.91% 3.35%
Number of daily rates quoted 1,742 1,707 1,844
UK median daily rate £463 £450 £425
Median daily rate % change year-on-year +2.78% +5.88% +3.03%
10th Percentile £300 £300 £263
90th Percentile £625 £600 £588
UK excluding London median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 36 43 38
UK median hourly rate £19.75 £16.45 £27.75
Median hourly rate % change year-on-year +20.06% -40.72% +29.07%
10th Percentile £11.25 £8.77 £10.50
90th Percentile £54.38 £55.35 £57.50
UK excluding London median hourly rate £22.36 £16.00 £26.50
% change year-on-year +39.75% -39.62% +55.88%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 78,327 88,773 82,372
As % of all contract IT jobs advertised in the UK 87.00% 86.84% 86.08%
Number of daily rates quoted 51,485 58,514 53,921
UK median daily rate £475 £450 £450
Median daily rate % change year-on-year +5.56% - +5.88%
10th Percentile £300 £300 £275
90th Percentile £650 £638 £625
UK excluding London median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% -
Number of hourly rates quoted 2,285 2,385 2,079
UK median hourly rate £24.50 £21.00 £24.77
Median hourly rate % change year-on-year +16.67% -15.22% +5.40%
10th Percentile £11.82 £11.17 £11.37
90th Percentile £53.75 £50.00 £50.25
UK excluding London median hourly rate £24.00 £20.00 £25.00
% change year-on-year +20.00% -20.00% +4.17%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 20 August 2019.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 20 August 2019.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 20 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 2,372 £465 +3.33% 835
UK excluding London +6 1,307 £450 +5.88% 633
London +40 1,158 £475 - 263
South East +15 460 £455 +7.06% 145
North of England +39 247 £425 - 165
South West +19 225 £468 +10.00% 72
North West +11 168 £425 - 99
Midlands -6 157 £425 - 118
West Midlands -10 118 £450 - 79
East of England -25 90 £450 +9.76% 75
Scotland -28 88 £450 +4.65% 32
Yorkshire +24 68 £375 -7.69% 55
East Midlands +17 32 £356 -3.72% 39
Wales +2 20 £500 +19.05% 26
Channel Islands 0 13 £480 - 3
North East +20 12 £365 -8.75% 11
Northern Ireland +3 7 £175 -66.67%

For the 6 months to 20 August 2019, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 1,020 (40.13%) Dynamics CRM
2 811 (31.90%) Microsoft
3 753 (29.62%) Agile Software Development
4 533 (20.97%) Dynamics 365
5 530 (20.85%) Salesforce.com
6 454 (17.86%) Finance
7 423 (16.64%) Microsoft Azure
8 413 (16.25%) C#
9 409 (16.09%) SQL
10 396 (15.58%) .NET
11 385 (15.15%) Marketing
12 371 (14.59%) JavaScript
13 306 (12.04%) SQL Server
14 275 (10.82%) Scrum
15 261 (10.27%) HTML
16 255 (10.03%) Migration
17 238 (9.36%) Stakeholder Management
18 231 (9.09%) Project Management
19 222 (8.73%) Business Intelligence
20 214 (8.42%) SharePoint
21 213 (8.38%) ERP
22 196 (7.71%) CSS
23 190 (7.47%) Oracle
24 188 (7.40%) DevOps
25 185 (7.28%) Analytics
26 181 (7.12%) Public Sector
26 181 (7.12%) Java
26 181 (7.12%) Web Services
27 180 (7.08%) Power Platform
28 178 (7.00%) SAP

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 214 (8.42%) SharePoint
2 71 (2.79%) Confluence
3 56 (2.20%) CMS
4 41 (1.61%) Adobe Experience Manager
5 35 (1.38%) IIS
6 28 (1.10%) MS Exchange
7 26 (1.02%) BizTalk Server
8 18 (0.71%) SAS
9 15 (0.59%) SharePoint 2010
9 15 (0.59%) SharePoint 2013
10 13 (0.51%) Umbraco
11 11 (0.43%) SAP Portal
12 10 (0.39%) SharePoint Server
12 10 (0.39%) Skype for Business
12 10 (0.39%) SugarCRM
12 10 (0.39%) WebLogic
13 9 (0.35%) Apache
14 8 (0.31%) Exchange Server 2010
15 7 (0.28%) Tomcat
16 6 (0.24%) WebLogic Integration
Applications
1 109 (4.29%) Microsoft Excel
2 105 (4.13%) Microsoft Office
3 27 (1.06%) MS Visio
4 20 (0.79%) Microsoft PowerPoint
5 16 (0.63%) Microsoft Project
6 11 (0.43%) Photoshop
7 8 (0.31%) Spreadsheet
8 7 (0.28%) SPSS
9 4 (0.16%) Chatbot
10 2 (0.079%) Sketch
11 1 (0.039%) Adobe After Effects
11 1 (0.039%) Adobe Creative Suite
11 1 (0.039%) Adobe Illustrator
11 1 (0.039%) Adobe XD
11 1 (0.039%) InDesign
11 1 (0.039%) Snagit
Business Applications
1 1,020 (40.13%) Dynamics CRM
2 122 (4.80%) Salesforce.com CRM
3 55 (2.16%) Dynamics AX
4 39 (1.53%) SAP CRM
5 37 (1.46%) NetSuite
6 35 (1.38%) Oracle EBS
7 34 (1.34%) Adobe Campaign
8 25 (0.98%) Siebel CRM
9 24 (0.94%) Dynamics NAV
10 22 (0.87%) SAP S/4HANA
11 17 (0.67%) Oracle CRM
11 17 (0.67%) SAP ERP
12 15 (0.59%) Oracle Applications
13 12 (0.47%) CSG Singleview
13 12 (0.47%) SAP IS-U
14 11 (0.43%) Oracle EBS R12
14 11 (0.43%) SAP Hybris
15 10 (0.39%) Oracle Financials
15 10 (0.39%) SAP FI
15 10 (0.39%) SAP PSCD
Cloud Services
1 533 (20.97%) Dynamics 365
2 423 (16.64%) Microsoft Azure
3 180 (7.08%) Power Platform
4 154 (6.06%) Office 365
5 85 (3.34%) Amazon AWS
6 64 (2.52%) SaaS
7 60 (2.36%) Salesforce Service Cloud
8 50 (1.97%) Azure Active Directory
9 46 (1.81%) Serverless
10 42 (1.65%) PaaS
11 40 (1.57%) Azure Functions
12 32 (1.26%) Adobe Analytics
13 31 (1.22%) PowerApps
14 22 (0.87%) Salesforce Sales Cloud
15 20 (0.79%) Google Analytics
15 20 (0.79%) IaaS
16 18 (0.71%) Microsoft Flow
17 14 (0.55%) GitHub
18 13 (0.51%) Boomi
18 13 (0.51%) Sauce Labs
Communications & Networking
1 33 (1.30%) Internet
2 25 (0.98%) Firewall
2 25 (0.98%) Skype
3 15 (0.59%) HTTP
4 13 (0.51%) DHCP
5 11 (0.43%) DNS
5 11 (0.43%) VPN
5 11 (0.43%) WAN
6 10 (0.39%) SMS
7 9 (0.35%) LAN
8 8 (0.31%) TCP/IP
8 8 (0.31%) WebEx
9 7 (0.28%) SSL
10 6 (0.24%) Cisco ASA
10 6 (0.24%) Intranet
10 6 (0.24%) SAN
11 5 (0.20%) FTP
11 5 (0.20%) NetScaler
11 5 (0.20%) PBX
11 5 (0.20%) VoIP
Database & Business Intelligence
1 306 (12.04%) SQL Server
2 163 (6.41%) Power BI
3 151 (5.94%) SQL Server Reporting Services
4 135 (5.31%) SQL Server Integration Services
5 95 (3.74%) Data Warehouse
6 55 (2.16%) Oracle Database
7 54 (2.12%) Relational Database
8 41 (1.61%) Azure SQL Database
8 41 (1.61%) Big Data
9 36 (1.42%) Data Lake
9 36 (1.42%) Oracle BI EE
9 36 (1.42%) RDBMS
10 32 (1.26%) BusinessObjects
11 31 (1.22%) MySQL
12 30 (1.18%) SQL Server Analysis Services
13 21 (0.83%) Oracle8/8i Database
13 21 (0.83%) Oracle9i Database
14 19 (0.75%) SQL Server 2012
15 16 (0.63%) Microsoft Analysis Services
15 16 (0.63%) NoSQL
Development Applications
1 148 (5.82%) JIRA
2 114 (4.48%) Visual Studio
3 89 (3.50%) Git (software)
4 57 (2.24%) Visual Studio Team System
5 55 (2.16%) Team Foundation Server
6 53 (2.08%) Selenium
7 43 (1.69%) Jenkins
8 38 (1.49%) TeamCity
9 32 (1.26%) Eclipse
10 31 (1.22%) Subversion
11 29 (1.14%) Bitbucket
12 19 (0.75%) MSTest
13 17 (0.67%) JMeter
14 14 (0.55%) Cucumber
15 13 (0.51%) NUnit
15 13 (0.51%) VSS/SourceSafe
16 12 (0.47%) SpecFlow
17 10 (0.39%) Octopus Deploy
17 10 (0.39%) SQL Server Management Studio (SSMS)
18 8 (0.31%) gulp
General
1 454 (17.86%) Finance
2 385 (15.15%) Marketing
3 181 (7.12%) Public Sector
4 141 (5.55%) Retail
5 108 (4.25%) Banking
6 83 (3.27%) Telecoms
7 63 (2.48%) Billing
8 53 (2.08%) Manufacturing
9 48 (1.89%) Back Office
10 36 (1.42%) Front Office
11 27 (1.06%) Advertising
12 23 (0.90%) Legal
13 14 (0.55%) Electronics
13 14 (0.55%) General Ledger
13 14 (0.55%) Pharmaceutical
14 12 (0.47%) Games
14 12 (0.47%) Law
15 11 (0.43%) Investment Banking
15 11 (0.43%) Local Government
15 11 (0.43%) Publishing
Job Titles
1 646 (25.41%) Developer
2 481 (18.92%) Analyst
3 288 (11.33%) Consultant
4 271 (10.66%) Architect
5 260 (10.23%) Business Analyst
6 221 (8.69%) CRM Developer
7 215 (8.46%) Project Manager
8 156 (6.14%) CRM Analyst
9 153 (6.02%) Dynamics CRM Developer
10 137 (5.39%) CRM Manager
11 130 (5.11%) Solutions Architect
12 116 (4.56%) CRM Consultant
13 96 (3.78%) CRM Business Analyst
14 93 (3.66%) Microsoft Developer
15 87 (3.42%) CRM Project Manager
16 85 (3.34%) Salesforce Developer
17 72 (2.83%) Dynamics CRM Consultant
18 71 (2.79%) CRM Architect
19 64 (2.52%) Administrator
20 63 (2.48%) Salesforce Analyst
Libraries, Frameworks & Software Standards
1 396 (15.58%) .NET
2 261 (10.27%) HTML
3 196 (7.71%) CSS
4 181 (7.12%) Web Services
5 144 (5.66%) XML
6 138 (5.43%) ASP.NET
7 132 (5.19%) REST
8 93 (3.66%) SOAP
9 83 (3.27%) jQuery
10 76 (2.99%) .NET Framework
11 75 (2.95%) RESTful
12 63 (2.48%) JSON
13 55 (2.16%) Visualforce
14 51 (2.01%) HTML5
15 50 (1.97%) AngularJS
16 49 (1.93%) ASP.NET Web API
17 42 (1.65%) .NET Core
17 42 (1.65%) WCF
18 39 (1.53%) Middleware
19 36 (1.42%) ASP.NET MVC
Miscellaneous
1 134 (5.27%) Analytical Skills
2 89 (3.50%) User Experience
3 84 (3.30%) Greenfield Project
4 68 (2.68%) Management Information System
5 58 (2.28%) Self-Motivation
6 36 (1.42%) Mobile App
7 34 (1.34%) Enterprise Software
8 18 (0.71%) Marketing Technology
9 16 (0.63%) Social Media
9 16 (0.63%) Virtual Team
10 15 (0.59%) Data Protection Act
11 14 (0.55%) Wiki
12 11 (0.43%) Data Centre
13 10 (0.39%) Driving Licence
13 10 (0.39%) FMCG
14 9 (0.35%) Reinsurance
15 8 (0.31%) Algorithms
15 8 (0.31%) Data Structures
16 7 (0.28%) Life Science
17 6 (0.24%) CMDB
Operating Systems
1 116 (4.56%) Windows
2 51 (2.01%) Linux
3 43 (1.69%) Windows Server
4 33 (1.30%) Unix
5 24 (0.94%) Windows 10
6 22 (0.87%) Windows Server 2008
7 20 (0.79%) Windows Server 2012
8 17 (0.67%) AIX
9 13 (0.51%) Oracle Linux
10 12 (0.47%) Android
10 12 (0.47%) Windows 7
11 6 (0.24%) Apple iOS
11 6 (0.24%) Mac OS
12 5 (0.20%) Windows Mobile
13 4 (0.16%) SUSE
13 4 (0.16%) Ubuntu
14 3 (0.12%) Debian
15 2 (0.079%) HPUX
15 2 (0.079%) Mac OS X
15 2 (0.079%) VMS
Processes & Methodologies
1 753 (29.62%) Agile Software Development
2 275 (10.82%) Scrum
3 255 (10.03%) Migration
4 238 (9.36%) Stakeholder Management
5 231 (9.09%) Project Management
6 222 (8.73%) Business Intelligence
7 213 (8.38%) ERP
8 188 (7.40%) DevOps
9 185 (7.28%) Analytics
10 175 (6.88%) Problem-Solving
11 174 (6.85%) Workflow
12 150 (5.90%) Data Migration
13 137 (5.39%) E-Commerce
14 129 (5.07%) User Stories
15 124 (4.88%) Test Automation
16 118 (4.64%) User Acceptance Testing
17 117 (4.60%) Business Analysis
18 110 (4.33%) Waterfall
19 101 (3.97%) Project Delivery
20 98 (3.86%) Data Management
Programming Languages
1 413 (16.25%) C#
2 409 (16.09%) SQL
3 371 (14.59%) JavaScript
4 181 (7.12%) Java
5 85 (3.34%) Apex Code
6 66 (2.60%) T-SQL
7 53 (2.08%) Python
8 42 (1.65%) PowerShell
9 37 (1.46%) PL/SQL
10 32 (1.26%) C
11 25 (0.98%) SOQL
12 23 (0.90%) PHP
13 19 (0.75%) VB
14 18 (0.71%) R
15 16 (0.63%) ABAP
15 16 (0.63%) TypeScript
16 15 (0.59%) VBA
17 13 (0.51%) VB.NET
18 10 (0.39%) C++
18 10 (0.39%) Ruby
Qualifications
1 151 (5.94%) Security Cleared
2 126 (4.96%) SC Cleared
3 124 (4.88%) Degree
4 27 (1.06%) ISEB
5 21 (0.83%) BPSS Clearance
5 21 (0.83%) Microsoft Certification
6 20 (0.79%) Computer Science Degree
7 19 (0.75%) TOGAF Certification
8 17 (0.67%) DV Cleared
9 14 (0.55%) ISTQB
9 14 (0.55%) PMP
10 13 (0.51%) PMI Certification
11 11 (0.43%) CCA
12 9 (0.35%) MBA
13 7 (0.28%) Cisco Certification
13 7 (0.28%) PRINCE2 Practitioner
14 6 (0.24%) HND
14 6 (0.24%) MCSA
15 5 (0.20%) ITIL Certification
15 5 (0.20%) MCP
Quality Assurance & Compliance
1 93 (3.66%) QA
2 72 (2.83%) Data Quality
3 39 (1.53%) GDPR
4 29 (1.14%) SLA
5 16 (0.63%) PMO
6 4 (0.16%) PSD2
7 3 (0.12%) Disclosure Scotland
7 3 (0.12%) Dublin Core
7 3 (0.12%) ISO/IEC 27001
8 2 (0.079%) Actionable Recommendations
8 2 (0.079%) COBIT
8 2 (0.079%) PCI DSS
8 2 (0.079%) Sarbanes-Oxley
8 2 (0.079%) Solvency II
9 1 (0.039%) Cyber Essentials
9 1 (0.039%) GxP
9 1 (0.039%) ISO 9001
9 1 (0.039%) ISO/IEC 20000
9 1 (0.039%) PMBOK
System Software
1 79 (3.11%) Active Directory
2 29 (1.14%) Docker
3 15 (0.59%) VMware Infrastructure
4 11 (0.43%) Oracle RAC
5 8 (0.31%) XenApp
6 6 (0.24%) VMware ESXi
7 5 (0.20%) Virtual Machines
8 3 (0.12%) Apache Flume
8 3 (0.12%) HDFS
8 3 (0.12%) Hyper-V
8 3 (0.12%) ISA Server
9 2 (0.079%) XenDesktop
10 1 (0.039%) ACF2
10 1 (0.039%) Microsoft App-V
10 1 (0.039%) RACF
10 1 (0.039%) vSphere
Systems Management
1 17 (0.67%) Kubernetes
2 15 (0.59%) Oracle RMAN
3 13 (0.51%) Oracle Enterprise Manager
4 10 (0.39%) Single Sign-On
5 8 (0.31%) Microsoft Intune
6 7 (0.28%) Systems Management Server (SMS)
7 6 (0.24%) SCCM
8 4 (0.16%) AirWatch
8 4 (0.16%) Cisco CUCM
8 4 (0.16%) Data Guard
8 4 (0.16%) Grafana
9 3 (0.12%) Backup Exec
9 3 (0.12%) Cisco UCCX
9 3 (0.12%) HP ALM
9 3 (0.12%) Kibana
9 3 (0.12%) MIIS
9 3 (0.12%) Oozie
9 3 (0.12%) Opscode Chef
10 2 (0.079%) FortiGate
10 2 (0.079%) Terraform
Vendors
1 811 (31.90%) Microsoft
2 530 (20.85%) Salesforce.com
3 190 (7.47%) Oracle
4 178 (7.00%) SAP
5 88 (3.46%) Adobe
6 60 (2.36%) IBM
7 53 (2.08%) Salesforce Marketing Cloud
8 45 (1.77%) Tableau
9 43 (1.69%) Citrix
9 43 (1.69%) Informatica
10 39 (1.53%) MuleSoft
11 37 (1.46%) Google
12 32 (1.26%) Siebel
13 30 (1.18%) Cisco
14 28 (1.10%) Workday
15 27 (1.06%) Pardot
16 25 (0.98%) OpenText
17 19 (0.75%) Dell
17 19 (0.75%) VMware
18 18 (0.71%) JD Edwards