Period
to 17 August 2018

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 98 82 54
Rank change year-on-year -16 -28 0
Contract jobs citing CRM 2,610 2,759 4,126
As % of all contract IT jobs advertised in the UK 2.53% 2.88% 3.79%
As % of the Processes & Methodologies category 2.94% 3.37% 4.47%
Number of daily rates quoted 1,722 1,840 2,844
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £300 £263 £263
90th Percentile £600 £588 £575
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% -
Number of hourly rates quoted 45 39 66
UK median hourly rate £16.45 £27.50 £21.50
Median hourly rate % change year-on-year -40.18% +27.91% -3.07%
10th Percentile £9.16 £10.50 £10.13
90th Percentile £54.70 £57.50 £45.88
UK excluding London median hourly rate £16.00 £27.50 £17.00
% change year-on-year -41.82% +61.76% -29.17%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 88,862 81,893 92,305
As % of all contract IT jobs advertised in the UK 86.23% 85.55% 84.84%
Number of daily rates quoted 58,641 53,667 60,922
UK median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,390 2,076 2,301
UK median hourly rate £21.02 £24.86 £23.50
Median hourly rate % change year-on-year -15.45% +5.79% +8.60%
10th Percentile £11.18 £11.41 £11.25
90th Percentile £50.00 £50.25 £48.00
UK excluding London median hourly rate £20.00 £25.00 £24.00
% change year-on-year -20.00% +4.17% +10.34%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 17 August 2018.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 17 August 2018.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 2,351 £450 +5.88% 715
UK excluding London -8 1,514 £425 +3.03% 473
London -33 1,054 £475 +5.56% 273
South East -6 516 £425 +3.03% 130
North of England -42 251 £425 +6.25% 115
Midlands -19 222 £425 +3.03% 81
Scotland +25 203 £430 +8.86% 22
North West -13 168 £425 +6.25% 62
West Midlands -16 164 £450 +12.50% 51
South West +6 149 £425 - 63
East of England -8 146 £410 -3.53% 40
Yorkshire -32 70 £400 - 37
East Midlands -33 49 £370 -12.94% 30
Wales -1 23 £420 +1.82% 15
North East -30 13 £413 +10.00% 16
Northern Ireland +13 7 £525 +86.17% 5
Channel Islands - 4 - - 2

For the 6 months to 17 August 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 935 (35.82%) Dynamics CRM
2 780 (29.89%) Agile Software Development
3 778 (29.81%) Microsoft
4 511 (19.58%) Finance
5 459 (17.59%) Salesforce.com
6 443 (16.97%) SQL
7 394 (15.10%) C#
8 386 (14.79%) Marketing
9 378 (14.48%) JavaScript
10 372 (14.25%) .NET
11 339 (12.99%) SQL Server
12 334 (12.80%) Dynamics 365
13 329 (12.61%) Project Management
14 299 (11.46%) Microsoft Azure
15 295 (11.30%) Migration
16 270 (10.34%) Oracle
17 269 (10.31%) ERP
18 233 (8.93%) Stakeholder Management
19 215 (8.24%) SAP
20 214 (8.20%) HTML
21 210 (8.05%) SharePoint
22 208 (7.97%) Business Intelligence
23 205 (7.85%) Analytical Skills
24 199 (7.62%) Workflow
25 196 (7.51%) Scrum
26 180 (6.90%) Problem-Solving
27 176 (6.74%) Retail
27 176 (6.74%) Analytics
28 173 (6.63%) Data Migration
29 167 (6.40%) CSS

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 210 (8.05%) SharePoint
2 104 (3.98%) CMS
3 59 (2.26%) Confluence
4 37 (1.42%) Skype for Business
5 36 (1.38%) Oracle SOA Suite
6 35 (1.34%) BizTalk Server
7 28 (1.07%) Sitecore CMS
8 26 (1.00%) SAS
9 24 (0.92%) Oracle Service Bus
10 20 (0.77%) WebSphere
11 18 (0.69%) WordPress
12 15 (0.57%) Drupal
13 14 (0.54%) Apache Solr
14 13 (0.50%) Mule
14 13 (0.50%) SharePoint 2013
15 12 (0.46%) Apache Spark
15 12 (0.46%) Commerce Server
15 12 (0.46%) MS Exchange
15 12 (0.46%) NetWeaver
15 12 (0.46%) Umbraco
Applications
1 95 (3.64%) Microsoft Office
2 92 (3.52%) Microsoft Excel
3 50 (1.92%) Microsoft PowerPoint
4 35 (1.34%) MS Visio
5 32 (1.23%) Microsoft Project
6 18 (0.69%) Photoshop
7 7 (0.27%) SPSS
8 6 (0.23%) Spreadsheet
9 4 (0.15%) Adobe Illustrator
10 3 (0.11%) Adobe Creative Suite
10 3 (0.11%) InDesign
11 2 (0.077%) Chatbot
11 2 (0.077%) ImageReady
11 2 (0.077%) InVision
12 1 (0.038%) Adobe After Effects
12 1 (0.038%) Adobe Premiere
12 1 (0.038%) EngageOne
12 1 (0.038%) Lectora
12 1 (0.038%) Stata
12 1 (0.038%) Windchill
Business Applications
1 935 (35.82%) Dynamics CRM
2 106 (4.06%) Salesforce.com CRM
3 48 (1.84%) SAP CRM
4 41 (1.57%) Dynamics AX
5 33 (1.26%) Oracle CRM
6 32 (1.23%) SAP ERP
6 32 (1.23%) SAP PSCD
6 32 (1.23%) Siebel CRM
7 25 (0.96%) Oracle EBS
8 24 (0.92%) NetSuite
9 23 (0.88%) Oracle Applications
10 22 (0.84%) Dynamics NAV
11 20 (0.77%) Oracle Utilities
12 18 (0.69%) Adobe Campaign
13 16 (0.61%) Eloqua
14 11 (0.42%) Oracle EBS R12
14 11 (0.42%) Sage 200
14 11 (0.42%) SAP IS-U
15 9 (0.34%) Oracle ERP
15 9 (0.34%) Oracle Payables
Cloud Services
1 334 (12.80%) Dynamics 365
2 299 (11.46%) Microsoft Azure
3 128 (4.90%) Office 365
4 86 (3.30%) SaaS
5 82 (3.14%) Amazon AWS
6 51 (1.95%) Salesforce Service Cloud
7 49 (1.88%) PaaS
8 29 (1.11%) IaaS
9 26 (1.00%) Force.com
10 23 (0.88%) Salesforce Sales Cloud
11 20 (0.77%) Azure Active Directory
12 19 (0.73%) Google Analytics
13 14 (0.54%) Azure Data Factory
14 11 (0.42%) Boomi
14 11 (0.42%) OneDrive
15 10 (0.38%) Amazon EMR
15 10 (0.38%) GitHub
15 10 (0.38%) Google Tag Manager
15 10 (0.38%) Heroku
15 10 (0.38%) Yammer
Communications & Networking
1 39 (1.49%) Skype
2 26 (1.00%) Internet
3 25 (0.96%) SMS
4 19 (0.73%) VPN
5 16 (0.61%) Intranet
6 14 (0.54%) HTTP
7 13 (0.50%) Firewall
8 7 (0.27%) Broadband
8 7 (0.27%) SAN
8 7 (0.27%) Unified Communications
9 6 (0.23%) LAN
9 6 (0.23%) NetScaler
10 5 (0.19%) DNS
10 5 (0.19%) Network Security
10 5 (0.19%) VLAN
10 5 (0.19%) WAN
11 4 (0.15%) DSL
11 4 (0.15%) FTP
11 4 (0.15%) TCP/IP
12 3 (0.11%) CTI
Database & Business Intelligence
1 339 (12.99%) SQL Server
2 117 (4.48%) SQL Server Reporting Services
3 93 (3.56%) SQL Server Integration Services
4 66 (2.53%) Oracle Database
5 65 (2.49%) Power BI
6 60 (2.30%) Data Warehouse
7 55 (2.11%) Relational Database
8 48 (1.84%) Big Data
9 47 (1.80%) BusinessObjects
10 44 (1.69%) Oracle Reports
11 41 (1.57%) MySQL
12 35 (1.34%) Azure SQL Database
13 33 (1.26%) Oracle Database 11g
14 30 (1.15%) Oracle Database 12c
15 28 (1.07%) NoSQL
16 26 (1.00%) Oracle BI EE
17 25 (0.96%) Oracle ODI
18 24 (0.92%) MongoDB
19 22 (0.84%) Hadoop
19 22 (0.84%) SAP Data Services
Development Applications
1 131 (5.02%) JIRA
2 88 (3.37%) Team Foundation Server
3 66 (2.53%) Visual Studio
4 53 (2.03%) Git (software)
5 35 (1.34%) Oracle Forms
6 33 (1.26%) Visual Studio Team System
7 30 (1.15%) Selenium
8 20 (0.77%) NUnit
9 19 (0.73%) Eclipse
10 18 (0.69%) MSTest
11 17 (0.65%) Jenkins
11 17 (0.65%) Subversion
12 12 (0.46%) Oracle APEX
13 11 (0.42%) SQL Server Management Studio (SSMS)
14 10 (0.38%) Moq
14 10 (0.38%) SpecFlow
15 9 (0.34%) gulp
15 9 (0.34%) JIRA Agile
15 9 (0.34%) JMeter
16 8 (0.31%) Octopus Deploy
General
1 511 (19.58%) Finance
2 386 (14.79%) Marketing
3 176 (6.74%) Retail
4 122 (4.67%) Banking
5 95 (3.64%) Telecoms
6 83 (3.18%) Advertising
7 70 (2.68%) Billing
8 50 (1.92%) Manufacturing
9 41 (1.57%) Legal
10 33 (1.26%) Back Office
11 31 (1.19%) Front Office
12 30 (1.15%) Investment Banking
13 29 (1.11%) Electronics
13 29 (1.11%) Law
14 26 (1.00%) Automotive
15 25 (0.96%) Publishing
16 23 (0.88%) General Ledger
16 23 (0.88%) Pharmaceutical
17 14 (0.54%) French Language
18 11 (0.42%) German Language
Job Titles
1 595 (22.80%) Developer
2 524 (20.08%) Analyst
3 347 (13.30%) Architect
4 290 (11.11%) Project Manager
5 270 (10.34%) Business Analyst
6 248 (9.50%) Consultant
7 241 (9.23%) CRM Developer
8 192 (7.36%) Solutions Architect
9 177 (6.78%) Dynamics CRM Developer
10 163 (6.25%) CRM Analyst
11 145 (5.56%) Microsoft Developer
12 126 (4.83%) CRM Manager
13 101 (3.87%) CRM Business Analyst
13 101 (3.87%) CRM Consultant
14 98 (3.75%) CRM Architect
15 97 (3.72%) .NET Developer
16 81 (3.10%) CRM Project Manager
17 69 (2.64%) Test Analyst
18 65 (2.49%) Dynamics CRM Consultant
19 63 (2.41%) Data Analyst
Libraries, Frameworks & Software Standards
1 372 (14.25%) .NET
2 214 (8.20%) HTML
3 167 (6.40%) CSS
4 162 (6.21%) ASP.NET
5 135 (5.17%) Web Services
6 112 (4.29%) REST
7 94 (3.60%) SOAP
8 80 (3.07%) ASP.NET Web API
9 77 (2.95%) Middleware
10 73 (2.80%) AngularJS
10 73 (2.80%) WCF
11 69 (2.64%) .NET Framework
12 62 (2.38%) HTML5
12 62 (2.38%) XML
13 50 (1.92%) ASP.NET MVC
14 49 (1.88%) RESTful
15 45 (1.72%) jQuery
16 42 (1.61%) JSON
17 38 (1.46%) Oracle Fusion
17 38 (1.46%) Visualforce
Miscellaneous
1 205 (7.85%) Analytical Skills
2 104 (3.98%) User Experience
3 68 (2.61%) Management Information System
4 59 (2.26%) Greenfield Project
5 56 (2.15%) Mobile App
5 56 (2.15%) Self-Motivation
6 54 (2.07%) Enterprise Software
7 40 (1.53%) Social Media
8 32 (1.23%) Fintech
9 26 (1.00%) Computer Science
10 25 (0.96%) Clustering
11 19 (0.73%) PMI
11 19 (0.73%) Virtual Team
12 16 (0.61%) Linux Command Line
13 13 (0.50%) FMCG
14 12 (0.46%) PKI
14 12 (0.46%) Public Cloud
15 11 (0.42%) IVR
16 10 (0.38%) Data Centre
17 9 (0.34%) Fixed Income
Operating Systems
1 140 (5.36%) Windows
2 103 (3.95%) Unix
3 87 (3.33%) Linux
4 66 (2.53%) Windows Server
5 32 (1.23%) Windows 10
6 25 (0.96%) AIX
7 12 (0.46%) Windows Server 2008
8 11 (0.42%) Windows 7
8 11 (0.42%) Windows Server 2012
9 9 (0.34%) Windows XP
10 8 (0.31%) Apple iOS
11 6 (0.23%) Windows Vista
12 5 (0.19%) Oracle Linux
13 4 (0.15%) Android
14 3 (0.11%) Mac OS X
14 3 (0.11%) Red Hat Enterprise Linux
15 2 (0.077%) HPUX
15 2 (0.077%) SUSE
15 2 (0.077%) Windows NT
15 2 (0.077%) Windows Server 2003
Processes & Methodologies
1 780 (29.89%) Agile Software Development
2 329 (12.61%) Project Management
3 295 (11.30%) Migration
4 269 (10.31%) ERP
5 233 (8.93%) Stakeholder Management
6 208 (7.97%) Business Intelligence
7 199 (7.62%) Workflow
8 196 (7.51%) Scrum
9 180 (6.90%) Problem-Solving
10 176 (6.74%) Analytics
11 173 (6.63%) Data Migration
12 165 (6.32%) Business Analysis
13 156 (5.98%) E-Commerce
14 129 (4.94%) MVC
15 122 (4.67%) ITIL
16 119 (4.56%) Waterfall
17 117 (4.48%) PRINCE2
18 116 (4.44%) Data Modelling
19 111 (4.25%) SDLC
20 105 (4.02%) Digital Transformation Programme
Programming Languages
1 443 (16.97%) SQL
2 394 (15.10%) C#
3 378 (14.48%) JavaScript
4 160 (6.13%) Java
5 62 (2.38%) T-SQL
6 53 (2.03%) Python
7 44 (1.69%) Apex Code
8 41 (1.57%) PowerShell
9 39 (1.49%) PL/SQL
10 22 (0.84%) ABAP
11 21 (0.80%) WebLogic Scripting Tool
12 20 (0.77%) C
12 20 (0.77%) R
12 20 (0.77%) Shell Script
13 18 (0.69%) PHP
14 17 (0.65%) VBA
15 16 (0.61%) Java 8
15 16 (0.61%) SOQL
16 13 (0.50%) VB.NET
17 12 (0.46%) Bash Shell
Qualifications
1 158 (6.05%) Degree
2 105 (4.02%) Security Cleared
3 81 (3.10%) SC Cleared
4 42 (1.61%) Microsoft Certification
4 42 (1.61%) PMI Certification
5 41 (1.57%) PMP
6 24 (0.92%) ISEB
6 24 (0.92%) PRINCE2 Certification
7 19 (0.73%) CCA
8 18 (0.69%) BPSS Clearance
8 18 (0.69%) ISTQB
9 16 (0.61%) DV Cleared
9 16 (0.61%) TOGAF Certification
10 12 (0.46%) Master's Degree
11 11 (0.42%) Computer Science Degree
12 10 (0.38%) MBA
13 8 (0.31%) MCSE
13 8 (0.31%) Numerate Degree
14 7 (0.27%) DBS Check
14 7 (0.27%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 106 (4.06%) QA
2 65 (2.49%) Data Quality
2 65 (2.49%) GDPR
3 28 (1.07%) SLA
4 27 (1.03%) PMO
5 4 (0.15%) Disclosure Scotland
5 4 (0.15%) ISO/IEC 27001
5 4 (0.15%) PCI DSS
6 3 (0.11%) Actionable Recommendations
6 3 (0.11%) GxP
7 2 (0.077%) COBIT
7 2 (0.077%) GCP
7 2 (0.077%) ISO 9001
7 2 (0.077%) ISO/IEC 20000
7 2 (0.077%) WCAG
8 1 (0.038%) EMIR
8 1 (0.038%) ISO 22301
8 1 (0.038%) JSP 440
8 1 (0.038%) MiFID
8 1 (0.038%) Sarbanes-Oxley
System Software
1 69 (2.64%) Active Directory
2 32 (1.23%) Docker
3 19 (0.73%) Hyper-V
4 7 (0.27%) HDFS
4 7 (0.27%) VMware Infrastructure
5 5 (0.19%) Apache Flume
6 3 (0.11%) Virtual Machines
6 3 (0.11%) VMware ESXi
7 2 (0.077%) Terminal Services
7 2 (0.077%) XenDesktop
8 1 (0.038%) Virtual Desktop
8 1 (0.038%) vSphere
Systems Management
1 31 (1.19%) Single Sign-On
2 22 (0.84%) HP ALM
3 21 (0.80%) SCCM
4 18 (0.69%) Systems Management Server (SMS)
5 16 (0.61%) SCOM
6 14 (0.54%) HP Quality Center
7 9 (0.34%) Ansible
8 8 (0.31%) OpenSSO
9 7 (0.27%) CA Single Sign-On
9 7 (0.27%) Kubernetes
10 6 (0.23%) Microsoft Intune
10 6 (0.23%) Puppet
11 5 (0.19%) Oozie
12 4 (0.15%) OVSD
13 3 (0.11%) Kibana
13 3 (0.11%) logstash
13 3 (0.11%) Opscode Chef
13 3 (0.11%) Salt
13 3 (0.11%) Terraform
14 2 (0.077%) Data Guard
Vendors
1 778 (29.81%) Microsoft
2 459 (17.59%) Salesforce.com
3 270 (10.34%) Oracle
4 215 (8.24%) SAP
5 59 (2.26%) Adobe
6 58 (2.22%) Sitecore
7 46 (1.76%) Siebel
8 42 (1.61%) IBM
9 35 (1.34%) HP
10 33 (1.26%) Sage
11 29 (1.11%) Google
11 29 (1.11%) Tableau
12 28 (1.07%) Salesforce Marketing Cloud
13 24 (0.92%) Pega
13 24 (0.92%) webMethods
14 20 (0.77%) Marketo
15 18 (0.69%) Remedy
16 16 (0.61%) MuleSoft
17 15 (0.57%) Citrix
18 14 (0.54%) Informatica