Period
to 22 October 2018

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 22 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 100 81 62
Rank change year-on-year -19 -19 -4
Contract jobs citing CRM 2,585 2,925 3,663
As % of all contract IT jobs advertised in the UK 2.50% 2.94% 3.47%
As % of the Processes & Methodologies category 2.90% 3.43% 4.08%
Number of daily rates quoted 1,678 1,951 2,560
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +4.42%
10th Percentile £300 £265 £263
90th Percentile £600 £575 £575
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% -
Number of hourly rates quoted 50 38 49
UK median hourly rate £18.50 £27.00 £18.55
Median hourly rate % change year-on-year -31.48% +45.59% -11.69%
10th Percentile £10.95 £10.50 £12.00
90th Percentile £78.58 £55.63 £45.80
UK excluding London median hourly rate £20.04 £27.50 £17.50
% change year-on-year -27.14% +57.14% -20.45%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 89,046 85,202 89,754
As % of all contract IT jobs advertised in the UK 86.22% 85.74% 85.14%
Number of daily rates quoted 58,741 56,485 59,254
UK median daily rate £454 £450 £425
Median daily rate % change year-on-year +0.89% +5.88% +3.03%
10th Percentile £300 £280 £263
90th Percentile £638 £625 £600
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +6.67%
Number of hourly rates quoted 2,410 2,040 2,437
UK median hourly rate £21.00 £24.93 £22.50
Median hourly rate % change year-on-year -15.75% +10.78% +3.97%
10th Percentile £11.18 £11.25 £11.25
90th Percentile £50.00 £50.00 £48.43
UK excluding London median hourly rate £20.50 £25.00 £22.50
% change year-on-year -18.00% +11.11% +3.07%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 22 October 2018.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 22 October 2018.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 22 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 2,392 £450 +5.88% 1,125
UK excluding London -16 1,465 £425 +3.03% 812
London -32 1,071 £475 +5.56% 377
South East -7 495 £428 +6.88% 208
North of England -26 282 £413 +3.13% 204
Midlands -34 220 £450 +9.09% 150
North West -3 195 £430 +7.50% 111
West Midlands -30 180 £450 +5.88% 104
East of England +22 155 £425 +1.19% 81
South West 0 155 £425 - 109
Scotland -19 121 £450 +12.50% 32
Yorkshire -55 67 £400 -1.36% 74
East Midlands -15 35 £375 - 46
North East -11 21 £375 - 19
Wales -15 21 £425 +6.25% 28
Northern Ireland +34 12 £425 +47.06% 3
Channel Islands - 6 - - 1

For the 6 months to 22 October 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 945 (36.56%) Dynamics CRM
2 789 (30.52%) Microsoft
3 746 (28.86%) Agile Software Development
4 506 (19.57%) Finance
5 447 (17.29%) Salesforce.com
6 437 (16.91%) SQL
7 406 (15.71%) Dynamics 365
8 392 (15.16%) .NET
9 373 (14.43%) C#
10 360 (13.93%) JavaScript
11 350 (13.54%) Marketing
12 333 (12.88%) Project Management
12 333 (12.88%) Microsoft Azure
13 325 (12.57%) SQL Server
14 290 (11.22%) ERP
15 265 (10.25%) Migration
16 243 (9.40%) Stakeholder Management
17 234 (9.05%) Oracle
17 234 (9.05%) Analytical Skills
18 227 (8.78%) Business Intelligence
19 221 (8.55%) HTML
20 215 (8.32%) SAP
21 206 (7.97%) Workflow
22 196 (7.58%) Scrum
23 195 (7.54%) Problem-Solving
24 192 (7.43%) Analytics
25 183 (7.08%) CSS
26 178 (6.89%) Java
27 175 (6.77%) Business Analysis
28 170 (6.58%) SharePoint

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 170 (6.58%) SharePoint
2 103 (3.98%) CMS
3 57 (2.21%) Confluence
4 46 (1.78%) BizTalk Server
5 30 (1.16%) Oracle SOA Suite
6 26 (1.01%) WebSphere
7 23 (0.89%) MS Exchange
8 21 (0.81%) Skype for Business
9 20 (0.77%) Oracle Service Bus
9 20 (0.77%) SAS
10 19 (0.74%) Drupal
10 19 (0.74%) Sitecore CMS
11 18 (0.70%) Commerce Server
12 16 (0.62%) NetWeaver
13 14 (0.54%) IIS
13 14 (0.54%) Umbraco
14 12 (0.46%) SAP Portal
14 12 (0.46%) WordPress
15 10 (0.39%) Apache Solr
15 10 (0.39%) Apache Spark
Applications
1 101 (3.91%) Microsoft Office
2 95 (3.68%) Microsoft Excel
3 46 (1.78%) Microsoft PowerPoint
4 31 (1.20%) Microsoft Project
4 31 (1.20%) MS Visio
5 10 (0.39%) Photoshop
6 6 (0.23%) SPSS
7 5 (0.19%) Spreadsheet
8 4 (0.15%) Adobe Creative Suite
8 4 (0.15%) Adobe Illustrator
9 3 (0.12%) ImageReady
10 2 (0.077%) Chatbot
10 2 (0.077%) InDesign
10 2 (0.077%) InVision
11 1 (0.039%) EngageOne
11 1 (0.039%) InfoPath
11 1 (0.039%) Mingle
11 1 (0.039%) Moqups
11 1 (0.039%) Notepad++
11 1 (0.039%) Windchill
Business Applications
1 945 (36.56%) Dynamics CRM
2 103 (3.98%) Salesforce.com CRM
3 72 (2.79%) Dynamics AX
4 41 (1.59%) Dynamics NAV
5 40 (1.55%) SAP CRM
6 31 (1.20%) SAP ERP
7 30 (1.16%) SAP PSCD
8 24 (0.93%) NetSuite
9 21 (0.81%) Siebel CRM
10 20 (0.77%) Oracle EBS
11 19 (0.74%) Oracle CRM
12 15 (0.58%) Oracle Applications
12 15 (0.58%) Oracle EBS R12
13 14 (0.54%) Eloqua
14 13 (0.50%) Oracle Utilities
14 13 (0.50%) Sage 200
14 13 (0.50%) SAP IS-U
15 10 (0.39%) Adobe Campaign
15 10 (0.39%) Sage CRM
16 9 (0.35%) Unica
Cloud Services
1 406 (15.71%) Dynamics 365
2 333 (12.88%) Microsoft Azure
3 132 (5.11%) Office 365
4 93 (3.60%) SaaS
5 83 (3.21%) Amazon AWS
6 63 (2.44%) Salesforce Service Cloud
7 51 (1.97%) PaaS
8 35 (1.35%) IaaS
9 30 (1.16%) Azure Active Directory
10 24 (0.93%) Force.com
11 22 (0.85%) Google Analytics
12 18 (0.70%) Salesforce Sales Cloud
13 17 (0.66%) Boomi
14 16 (0.62%) Azure Data Factory
15 15 (0.58%) Serverless
15 15 (0.58%) SuccessFactors
16 14 (0.54%) Amazon Kinesis
16 14 (0.54%) Amazon S3
17 13 (0.50%) Google Tag Manager
18 12 (0.46%) OneDrive
Communications & Networking
1 28 (1.08%) Skype
2 26 (1.01%) HTTP
3 24 (0.93%) SMS
4 22 (0.85%) Internet
4 22 (0.85%) VPN
5 21 (0.81%) Firewall
5 21 (0.81%) Intranet
6 16 (0.62%) LAN
7 12 (0.46%) DNS
8 11 (0.43%) WAN
9 10 (0.39%) TCP/IP
10 9 (0.35%) Remote Desktop
11 8 (0.31%) DHCP
11 8 (0.31%) NetScaler
11 8 (0.31%) SAN
12 6 (0.23%) MVNO
13 5 (0.19%) Broadband
13 5 (0.19%) Network Security
13 5 (0.19%) VLAN
14 4 (0.15%) FTP
Database & Business Intelligence
1 325 (12.57%) SQL Server
2 103 (3.98%) SQL Server Integration Services
3 101 (3.91%) SQL Server Reporting Services
4 81 (3.13%) Power BI
5 59 (2.28%) Relational Database
6 57 (2.21%) Big Data
7 51 (1.97%) BusinessObjects
8 48 (1.86%) Data Warehouse
9 47 (1.82%) MySQL
9 47 (1.82%) Oracle Database
10 32 (1.24%) Oracle Reports
11 27 (1.04%) Azure SQL Database
12 26 (1.01%) NoSQL
13 25 (0.97%) SAP BW
14 23 (0.89%) Oracle Database 11g
15 20 (0.77%) Oracle Database 12c
15 20 (0.77%) SAP Data Services
15 20 (0.77%) SQL Server 2012
16 17 (0.66%) MongoDB
16 17 (0.66%) Oracle ODI
Development Applications
1 143 (5.53%) JIRA
2 93 (3.60%) Git (software)
3 85 (3.29%) Team Foundation Server
4 78 (3.02%) Visual Studio
5 49 (1.90%) Selenium
6 44 (1.70%) Visual Studio Team System
7 28 (1.08%) Jenkins
8 25 (0.97%) Oracle Forms
9 22 (0.85%) JMeter
10 20 (0.77%) Cucumber
10 20 (0.77%) JUnit
11 16 (0.62%) Octopus Deploy
12 14 (0.54%) Eclipse
12 14 (0.54%) Maven
13 12 (0.46%) Bitbucket
13 12 (0.46%) Subversion
13 12 (0.46%) TeamCity
14 11 (0.43%) gulp
15 10 (0.39%) JIRA Agile
16 9 (0.35%) HP UFT
General
1 506 (19.57%) Finance
2 350 (13.54%) Marketing
3 163 (6.31%) Retail
4 109 (4.22%) Banking
5 92 (3.56%) Telecoms
6 68 (2.63%) Billing
7 66 (2.55%) Advertising
8 54 (2.09%) Manufacturing
9 40 (1.55%) Back Office
10 39 (1.51%) Legal
11 31 (1.20%) Front Office
12 30 (1.16%) Electronics
12 30 (1.16%) Law
13 23 (0.89%) Pharmaceutical
14 22 (0.85%) Investment Banking
15 21 (0.81%) General Ledger
16 18 (0.70%) Automotive
17 17 (0.66%) French Language
17 17 (0.66%) Publishing
18 11 (0.43%) Local Government
Job Titles
1 607 (23.48%) Developer
2 528 (20.43%) Analyst
3 327 (12.65%) Architect
4 286 (11.06%) Business Analyst
5 261 (10.10%) Project Manager
6 247 (9.56%) CRM Developer
7 232 (8.97%) Consultant
8 181 (7.00%) Dynamics CRM Developer
9 180 (6.96%) Solutions Architect
10 143 (5.53%) CRM Analyst
11 133 (5.15%) Microsoft Developer
12 118 (4.56%) CRM Manager
13 96 (3.71%) CRM Business Analyst
14 86 (3.33%) .NET Developer
15 83 (3.21%) CRM Consultant
16 82 (3.17%) CRM Project Manager
17 78 (3.02%) CRM Architect
18 65 (2.51%) Dynamics CRM Consultant
19 64 (2.48%) Data Analyst
20 63 (2.44%) Test Analyst
Libraries, Frameworks & Software Standards
1 392 (15.16%) .NET
2 221 (8.55%) HTML
3 183 (7.08%) CSS
4 154 (5.96%) ASP.NET
5 137 (5.30%) Web Services
6 100 (3.87%) XML
7 99 (3.83%) REST
8 97 (3.75%) SOAP
9 76 (2.94%) Middleware
10 72 (2.79%) HTML5
11 62 (2.40%) ASP.NET Web API
11 62 (2.40%) jQuery
12 61 (2.36%) JSON
13 60 (2.32%) WCF
14 58 (2.24%) AngularJS
15 47 (1.82%) J2EE
16 45 (1.74%) Visualforce
17 43 (1.66%) ASP.NET MVC
18 41 (1.59%) CSS3
19 39 (1.51%) .NET Framework
Miscellaneous
1 234 (9.05%) Analytical Skills
2 85 (3.29%) User Experience
3 64 (2.48%) Greenfield Project
4 61 (2.36%) Management Information System
5 53 (2.05%) Enterprise Software
5 53 (2.05%) Self-Motivation
6 49 (1.90%) Mobile App
7 44 (1.70%) Social Media
8 27 (1.04%) Computer Science
9 22 (0.85%) Fintech
10 20 (0.77%) Virtual Team
11 19 (0.74%) Clustering
12 18 (0.70%) PMI
13 13 (0.50%) Data Structures
13 13 (0.50%) IVR
13 13 (0.50%) Public Cloud
14 11 (0.43%) FMCG
15 9 (0.35%) PKI
15 9 (0.35%) Reference Data
16 8 (0.31%) Private Cloud
Operating Systems
1 154 (5.96%) Windows
2 79 (3.06%) Unix
3 73 (2.82%) Linux
4 68 (2.63%) Windows Server
5 38 (1.47%) Windows 10
6 21 (0.81%) AIX
7 19 (0.74%) Windows Server 2008
8 16 (0.62%) Windows 7
9 13 (0.50%) Apple iOS
9 13 (0.50%) Windows Server 2012
10 10 (0.39%) Windows XP
11 8 (0.31%) Android
11 8 (0.31%) Windows Server 2003
12 6 (0.23%) Mac OS X
12 6 (0.23%) Windows Vista
13 5 (0.19%) Oracle Linux
14 4 (0.15%) SUSE
14 4 (0.15%) Windows Phone
15 3 (0.12%) Windows 8
16 2 (0.077%) Red Hat Enterprise Linux
Processes & Methodologies
1 746 (28.86%) Agile Software Development
2 333 (12.88%) Project Management
3 290 (11.22%) ERP
4 265 (10.25%) Migration
5 243 (9.40%) Stakeholder Management
6 227 (8.78%) Business Intelligence
7 206 (7.97%) Workflow
8 196 (7.58%) Scrum
9 195 (7.54%) Problem-Solving
10 192 (7.43%) Analytics
11 175 (6.77%) Business Analysis
12 151 (5.84%) Data Migration
13 145 (5.61%) E-Commerce
14 134 (5.18%) ITIL
15 129 (4.99%) Data Modelling
16 126 (4.87%) Test Automation
17 114 (4.41%) MVC
18 110 (4.26%) PRINCE2
18 110 (4.26%) Waterfall
19 101 (3.91%) User Acceptance Testing
Programming Languages
1 437 (16.91%) SQL
2 373 (14.43%) C#
3 360 (13.93%) JavaScript
4 178 (6.89%) Java
5 56 (2.17%) T-SQL
6 51 (1.97%) Apex Code
7 49 (1.90%) Python
8 39 (1.51%) PowerShell
9 34 (1.32%) ABAP
10 25 (0.97%) C
11 24 (0.93%) PL/SQL
12 21 (0.81%) PHP
12 21 (0.81%) TypeScript
13 20 (0.77%) SOQL
14 17 (0.66%) VB
15 16 (0.62%) R
16 14 (0.54%) Java 8
16 14 (0.54%) WebLogic Scripting Tool
17 13 (0.50%) C++
17 13 (0.50%) VBA
Qualifications
1 166 (6.42%) Degree
2 103 (3.98%) Security Cleared
3 73 (2.82%) SC Cleared
4 48 (1.86%) Microsoft Certification
5 35 (1.35%) PMP
6 33 (1.28%) ISEB
6 33 (1.28%) PMI Certification
7 24 (0.93%) ISTQB
8 22 (0.85%) BPSS Clearance
9 17 (0.66%) CCA
9 17 (0.66%) DV Cleared
9 17 (0.66%) PRINCE2 Certification
10 16 (0.62%) TOGAF Certification
11 12 (0.46%) Master's Degree
11 12 (0.46%) MBA
11 12 (0.46%) MCSE
12 11 (0.43%) Computer Science Degree
12 11 (0.43%) DBS Check
13 7 (0.27%) ISTQB Advanced Certification
13 7 (0.27%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 121 (4.68%) QA
2 64 (2.48%) GDPR
3 61 (2.36%) Data Quality
4 31 (1.20%) SLA
5 26 (1.01%) PMO
6 7 (0.27%) Actionable Recommendations
7 5 (0.19%) GxP
8 4 (0.15%) PCI DSS
9 3 (0.12%) Disclosure Scotland
9 3 (0.12%) ISO/IEC 27001
9 3 (0.12%) WCAG
10 2 (0.077%) COBIT
11 1 (0.039%) EMIR
11 1 (0.039%) ISO 22301
11 1 (0.039%) ISO 9001
11 1 (0.039%) ISO/IEC 20000
11 1 (0.039%) JSP 440
11 1 (0.039%) MiFID
11 1 (0.039%) Sarbanes-Oxley
System Software
1 87 (3.37%) Active Directory
2 26 (1.01%) Docker
3 19 (0.74%) Hyper-V
4 14 (0.54%) VMware Infrastructure
5 7 (0.27%) HDFS
6 6 (0.23%) Apache Flume
7 5 (0.19%) Virtual Machines
8 4 (0.15%) VMware ESXi
9 3 (0.12%) Terminal Services
9 3 (0.12%) XenDesktop
10 1 (0.039%) BitLocker
10 1 (0.039%) Microsoft App-V
10 1 (0.039%) Virtual Desktop
10 1 (0.039%) vSphere
Systems Management
1 25 (0.97%) SCCM
2 19 (0.74%) Single Sign-On
3 17 (0.66%) SCOM
4 14 (0.54%) HP ALM
4 14 (0.54%) HP Quality Center
5 11 (0.43%) Kubernetes
6 9 (0.35%) OVSD
7 8 (0.31%) Systems Management Server (SMS)
8 7 (0.27%) Ansible
9 6 (0.23%) Oozie
10 5 (0.19%) Microsoft Intune
10 5 (0.19%) OpenSSO
11 4 (0.15%) CA Single Sign-On
11 4 (0.15%) Data Guard
11 4 (0.15%) Oracle Enterprise Manager
11 4 (0.15%) Oracle RMAN
11 4 (0.15%) Puppet
12 3 (0.12%) Kibana
12 3 (0.12%) logstash
12 3 (0.12%) Terraform
Vendors
1 789 (30.52%) Microsoft
2 447 (17.29%) Salesforce.com
3 234 (9.05%) Oracle
4 215 (8.32%) SAP
5 51 (1.97%) Adobe
6 45 (1.74%) Sitecore
7 36 (1.39%) IBM
8 32 (1.24%) HP
9 31 (1.20%) webMethods
10 29 (1.12%) Google
10 29 (1.12%) Siebel
11 28 (1.08%) MuleSoft
12 25 (0.97%) Sage
13 22 (0.85%) Tableau
14 21 (0.81%) Pega
15 20 (0.77%) VMware
16 18 (0.70%) Cisco
16 18 (0.70%) Salesforce Marketing Cloud
17 16 (0.62%) Informatica
18 14 (0.54%) Dell