Period
to 22 April 2019

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 22 April 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
22 Apr 2019
Same period 2018 Same period 2017
Rank 77 87 65
Rank change year-on-year +10 -22 -13
Contract jobs citing CRM 2,925 2,807 3,086
As % of all contract IT jobs advertised in the UK 3.06% 2.78% 3.35%
As % of the Processes & Methodologies category 3.52% 3.22% 3.94%
Number of daily rates quoted 2,035 1,868 2,068
UK median daily rate £463 £450 £428
Median daily rate % change year-on-year +2.78% +5.26% +3.64%
10th Percentile £306 £293 £275
90th Percentile £625 £600 £588
UK excluding London median daily rate £450 £425 £403
% change year-on-year +5.88% +5.59% +0.63%
Number of hourly rates quoted 41 56 49
UK median hourly rate £21.50 £17.00 £31.45
Median hourly rate % change year-on-year +26.47% -45.95% +61.32%
10th Percentile £12.00 £8.39 £12.80
90th Percentile £51.70 £41.13 £55.00
UK excluding London median hourly rate £22.92 £14.50 £31.00
% change year-on-year +58.03% -53.23% +72.22%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 82,999 87,283 78,292
As % of all contract IT jobs advertised in the UK 86.92% 86.29% 85.09%
Number of daily rates quoted 54,927 57,655 51,486
UK median daily rate £475 £450 £435
Median daily rate % change year-on-year +5.56% +3.45% +2.35%
10th Percentile £300 £293 £270
90th Percentile £650 £638 £620
UK excluding London median daily rate £435 £420 £400
% change year-on-year +3.57% +5.00% +2.56%
Number of hourly rates quoted 2,112 2,246 2,150
UK median hourly rate £25.00 £22.50 £25.00
Median hourly rate % change year-on-year +11.11% -10.00% -
10th Percentile £11.81 £11.25 £11.46
90th Percentile £51.75 £50.25 £51.28
UK excluding London median hourly rate £23.34 £21.01 £25.00
% change year-on-year +11.09% -15.96% -1.95%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 22 April 2019.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 22 April 2019.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 22 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 2,765 £469 +4.28% 575
UK excluding London +9 1,696 £450 +5.88% 399
London +9 1,179 £475 - 204
South East +13 565 £475 +11.76% 92
North of England +47 389 £438 +2.94% 137
North West +40 293 £439 +3.35% 94
Midlands +1 269 £475 +11.76% 76
West Midlands -2 227 £475 +11.76% 58
South West +17 222 £488 +20.37% 35
East of England +23 124 £420 +21.74% 31
Scotland -38 93 £438 +6.71% 18
Yorkshire +4 70 £400 -3.03% 38
East Midlands -11 42 £425 +28.79% 18
North East -8 27 £450 +12.50% 5
Wales +4 23 £400 -1.23% 6
Channel Islands -1 6 £538 - 2
Northern Ireland -5 6 £120 -65.71% 2

For the 6 months to 22 April 2019, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 1,323 (45.23%) Dynamics CRM
2 1,025 (35.04%) Microsoft
3 830 (28.38%) Agile Software Development
4 635 (21.71%) Dynamics 365
5 518 (17.71%) Finance
6 517 (17.68%) .NET
7 514 (17.57%) C#
8 483 (16.51%) Salesforce.com
9 473 (16.17%) SQL
10 456 (15.59%) Microsoft Azure
11 408 (13.95%) Marketing
12 381 (13.03%) JavaScript
13 329 (11.25%) SQL Server
14 328 (11.21%) Business Intelligence
15 299 (10.22%) Stakeholder Management
16 265 (9.06%) Scrum
17 257 (8.79%) SAP
18 252 (8.62%) HTML
19 247 (8.44%) SharePoint
20 243 (8.31%) Migration
21 237 (8.10%) ERP
22 226 (7.73%) Analytics
23 219 (7.49%) Project Management
24 203 (6.94%) Oracle
25 196 (6.70%) Workflow
26 190 (6.50%) Analytical Skills
27 186 (6.36%) CSS
27 186 (6.36%) Web Services
28 163 (5.57%) Office 365
29 159 (5.44%) Problem-Solving

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 247 (8.44%) SharePoint
2 70 (2.39%) CMS
3 50 (1.71%) Confluence
4 33 (1.13%) BizTalk Server
5 27 (0.92%) NServiceBus
6 26 (0.89%) Adobe Experience Manager
6 26 (0.89%) MS Exchange
7 24 (0.82%) Umbraco
8 22 (0.75%) SAP Portal
9 20 (0.68%) IIS
9 20 (0.68%) Oracle SOA Suite
10 19 (0.65%) NetWeaver
11 18 (0.62%) Apache
11 18 (0.62%) Drupal
12 14 (0.48%) Skype for Business
13 13 (0.44%) WebSphere
14 12 (0.41%) Exchange Server 2010
15 11 (0.38%) Elasticsearch
16 10 (0.34%) Apache Spark
16 10 (0.34%) SAS
Applications
1 116 (3.97%) Microsoft Office
2 103 (3.52%) Microsoft Excel
3 33 (1.13%) MS Visio
4 29 (0.99%) Microsoft PowerPoint
5 23 (0.79%) Microsoft Project
6 11 (0.38%) Photoshop
6 11 (0.38%) Spreadsheet
7 6 (0.21%) Chatbot
8 3 (0.10%) SPSS
9 2 (0.068%) AutoCAD
9 2 (0.068%) InVision
10 1 (0.034%) Adobe After Effects
10 1 (0.034%) Adobe Creative Suite
10 1 (0.034%) Adobe Illustrator
10 1 (0.034%) Camtasia
10 1 (0.034%) InDesign
Business Applications
1 1,323 (45.23%) Dynamics CRM
2 115 (3.93%) Salesforce.com CRM
3 76 (2.60%) Dynamics AX
4 70 (2.39%) SAP CRM
5 43 (1.47%) Dynamics NAV
6 28 (0.96%) NetSuite
6 28 (0.96%) Oracle EBS
7 25 (0.85%) SAP S/4HANA
8 20 (0.68%) Oracle CRM
9 19 (0.65%) Oracle EBS R12
10 18 (0.62%) SAP Hybris
11 17 (0.58%) Oracle Applications
12 16 (0.55%) Eloqua
12 16 (0.55%) FastStats
13 14 (0.48%) Adobe Campaign
14 13 (0.44%) Payment Gateway
15 10 (0.34%) SAP IS-U
16 9 (0.31%) Magento
17 8 (0.27%) SAP BPC
17 8 (0.27%) SAP ERP
Cloud Services
1 635 (21.71%) Dynamics 365
2 456 (15.59%) Microsoft Azure
3 163 (5.57%) Office 365
4 110 (3.76%) Amazon AWS
5 78 (2.67%) SaaS
6 65 (2.22%) Azure Active Directory
7 58 (1.98%) Serverless
8 56 (1.91%) PaaS
9 54 (1.85%) Salesforce Service Cloud
10 40 (1.37%) Google Analytics
11 38 (1.30%) Azure Functions
12 37 (1.26%) IaaS
13 33 (1.13%) Salesforce Sales Cloud
14 24 (0.82%) Amazon S3
15 23 (0.79%) Yammer
16 22 (0.75%) Amazon EC2
17 21 (0.72%) Boomi
18 20 (0.68%) Adobe Analytics
18 20 (0.68%) Google Cloud Platform
19 17 (0.58%) GitHub
Communications & Networking
1 52 (1.78%) Internet
2 19 (0.65%) LAN
3 18 (0.62%) Firewall
4 16 (0.55%) VPN
5 15 (0.51%) WAN
6 14 (0.48%) TCP/IP
7 12 (0.41%) Intranet
8 10 (0.34%) Skype
9 7 (0.24%) PABX
10 6 (0.21%) BGP
10 6 (0.21%) Cisco IOS
10 6 (0.21%) EIGRP
10 6 (0.21%) Ethernet
10 6 (0.21%) OSPF
11 5 (0.17%) Broadband
11 5 (0.17%) DHCP
11 5 (0.17%) DNS
11 5 (0.17%) NetScaler
11 5 (0.17%) Network Security
11 5 (0.17%) Unified Communications
Database & Business Intelligence
1 329 (11.25%) SQL Server
2 141 (4.82%) Power BI
3 110 (3.76%) SQL Server Reporting Services
4 98 (3.35%) SQL Server Integration Services
5 97 (3.32%) Data Warehouse
6 62 (2.12%) Relational Database
7 57 (1.95%) MySQL
8 51 (1.74%) Big Data
9 43 (1.47%) BusinessObjects
10 39 (1.33%) Data Lake
11 32 (1.09%) Oracle Database
12 31 (1.06%) RDBMS
13 27 (0.92%) Azure SQL Database
14 23 (0.79%) Hadoop
14 23 (0.79%) Oracle BI EE
15 22 (0.75%) SQL Server 2012
16 19 (0.65%) SAP BW
17 18 (0.62%) GIS
18 17 (0.58%) Oracle Database 11g
19 16 (0.55%) SQL Server Analysis Services
Development Applications
1 147 (5.03%) Visual Studio
2 146 (4.99%) JIRA
3 109 (3.73%) Git (software)
4 87 (2.97%) Visual Studio Team System
5 84 (2.87%) Team Foundation Server
6 45 (1.54%) Selenium
7 30 (1.03%) Jenkins
8 29 (0.99%) TeamCity
9 21 (0.72%) Eclipse
10 17 (0.58%) Bitbucket
11 15 (0.51%) MSTest
11 15 (0.51%) NUnit
12 13 (0.44%) Octopus Deploy
13 12 (0.41%) SQL Server Management Studio (SSMS)
14 11 (0.38%) WebDriver
15 10 (0.34%) JMeter
16 9 (0.31%) gulp
16 9 (0.31%) Oracle APEX
17 8 (0.27%) SpecFlow
18 7 (0.24%) Moq
General
1 518 (17.71%) Finance
2 408 (13.95%) Marketing
3 155 (5.30%) Retail
4 125 (4.27%) Banking
5 99 (3.38%) Telecoms
6 92 (3.15%) Billing
7 84 (2.87%) Back Office
8 52 (1.78%) Manufacturing
9 34 (1.16%) Legal
10 33 (1.13%) Advertising
11 27 (0.92%) Front Office
12 25 (0.85%) Electronics
13 24 (0.82%) Pharmaceutical
14 16 (0.55%) Investment Banking
15 13 (0.44%) Law
15 13 (0.44%) Private Banking
16 11 (0.38%) Automotive
16 11 (0.38%) French Language
16 11 (0.38%) Publishing
17 10 (0.34%) German Language
Job Titles
1 753 (25.74%) Developer
2 603 (20.62%) Analyst
3 325 (11.11%) Consultant
4 300 (10.26%) Architect
5 296 (10.12%) CRM Developer
6 288 (9.85%) Business Analyst
7 248 (8.48%) Dynamics CRM Developer
8 228 (7.79%) Project Manager
9 207 (7.08%) Microsoft Developer
10 181 (6.19%) CRM Analyst
11 152 (5.20%) CRM Manager
12 145 (4.96%) CRM Consultant
13 138 (4.72%) Solutions Architect
14 108 (3.69%) Dynamics CRM Consultant
15 94 (3.21%) .NET Developer
16 93 (3.18%) CRM Business Analyst
17 92 (3.15%) Test Analyst
18 86 (2.94%) CRM Project Manager
19 82 (2.80%) C# Developer
20 78 (2.67%) CRM Architect
Libraries, Frameworks & Software Standards
1 517 (17.68%) .NET
2 252 (8.62%) HTML
3 186 (6.36%) CSS
3 186 (6.36%) Web Services
4 120 (4.10%) ASP.NET
5 101 (3.45%) RESTful
6 98 (3.35%) SOAP
7 97 (3.32%) XML
8 87 (2.97%) .NET Framework
9 86 (2.94%) REST
10 81 (2.77%) jQuery
11 80 (2.74%) ASP.NET Web API
12 66 (2.26%) JSON
13 65 (2.22%) AngularJS
14 60 (2.05%) Node.js
15 55 (1.88%) .NET Core
15 55 (1.88%) WCF
16 54 (1.85%) HTML5
17 53 (1.81%) Middleware
18 45 (1.54%) Twitter Bootstrap
Miscellaneous
1 190 (6.50%) Analytical Skills
2 110 (3.76%) User Experience
3 100 (3.42%) Greenfield Project
4 91 (3.11%) Management Information System
5 52 (1.78%) Self-Motivation
6 42 (1.44%) Mobile App
7 31 (1.06%) Enterprise Software
8 30 (1.03%) Fintech
9 27 (0.92%) Social Media
10 11 (0.38%) Clustering
11 10 (0.34%) Data Structures
11 10 (0.34%) Learning Management System
11 10 (0.34%) Over-the-Top Content
12 9 (0.31%) Data Centre
12 9 (0.31%) NHS
13 8 (0.27%) Cloud Native
13 8 (0.27%) Market Risk
14 7 (0.24%) Blackberry
14 7 (0.24%) Data Protection Act
14 7 (0.24%) Handset
Operating Systems
1 149 (5.09%) Windows
2 64 (2.19%) Linux
3 48 (1.64%) Windows Server
4 44 (1.50%) Unix
5 29 (0.99%) Windows 10
6 27 (0.92%) Windows Server 2008
7 25 (0.85%) Apple iOS
8 24 (0.82%) Windows 7
9 23 (0.79%) Android
9 23 (0.79%) Windows Server 2012
10 21 (0.72%) AIX
11 15 (0.51%) Oracle Linux
12 8 (0.27%) Solaris
12 8 (0.27%) Windows XP
13 7 (0.24%) Red Hat Enterprise Linux
13 7 (0.24%) Windows Server 2003
14 5 (0.17%) MVS
15 2 (0.068%) SUSE
16 1 (0.034%) VMS
16 1 (0.034%) Windows Vista
Processes & Methodologies
1 830 (28.38%) Agile Software Development
2 328 (11.21%) Business Intelligence
3 299 (10.22%) Stakeholder Management
4 265 (9.06%) Scrum
5 243 (8.31%) Migration
6 237 (8.10%) ERP
7 226 (7.73%) Analytics
8 219 (7.49%) Project Management
9 196 (6.70%) Workflow
10 159 (5.44%) Problem-Solving
11 153 (5.23%) ITIL
12 151 (5.16%) Data Migration
12 151 (5.16%) DevOps
13 144 (4.92%) Test Automation
14 142 (4.85%) Data Modelling
15 126 (4.31%) Continuous Improvement
16 124 (4.24%) User Stories
17 119 (4.07%) E-Commerce
18 116 (3.97%) Service Management
19 112 (3.83%) Case Management
Programming Languages
1 514 (17.57%) C#
2 473 (16.17%) SQL
3 381 (13.03%) JavaScript
4 152 (5.20%) Java
5 95 (3.25%) T-SQL
6 67 (2.29%) Python
7 57 (1.95%) Apex Code
8 50 (1.71%) PowerShell
9 44 (1.50%) ABAP
10 41 (1.40%) PHP
11 40 (1.37%) PL/SQL
12 26 (0.89%) Ruby
13 21 (0.72%) C
14 20 (0.68%) Scala
14 20 (0.68%) VB.NET
15 19 (0.65%) R
15 19 (0.65%) TypeScript
16 15 (0.51%) Shell Script
17 14 (0.48%) ES6
18 12 (0.41%) VBA
Qualifications
1 140 (4.79%) Degree
2 125 (4.27%) Security Cleared
3 87 (2.97%) SC Cleared
4 62 (2.12%) ISEB
5 32 (1.09%) ISTQB
6 30 (1.03%) Microsoft Certification
7 28 (0.96%) BPSS Clearance
8 24 (0.82%) DV Cleared
9 22 (0.75%) PMI Certification
9 22 (0.75%) PMP
10 18 (0.62%) Computer Science Degree
11 14 (0.48%) APMP
12 11 (0.38%) PRINCE2 Practitioner
13 10 (0.34%) MBA
14 7 (0.24%) ISEB Practitioner
15 6 (0.21%) DBS Check
15 6 (0.21%) MCP
15 6 (0.21%) MCSA
15 6 (0.21%) PRINCE2 Certification
16 5 (0.17%) ITIL Certification
Quality Assurance & Compliance
1 107 (3.66%) QA
2 59 (2.02%) GDPR
3 55 (1.88%) Data Quality
4 27 (0.92%) SLA
5 24 (0.82%) PMO
6 13 (0.44%) Disclosure Scotland
7 7 (0.24%) Actionable Recommendations
8 6 (0.21%) ISO/IEC 27001
9 5 (0.17%) PSD2
10 3 (0.10%) COBIT
10 3 (0.10%) GxP
10 3 (0.10%) PCI DSS
11 2 (0.068%) Dublin Core
12 1 (0.034%) Sarbanes-Oxley
System Software
1 123 (4.21%) Active Directory
2 55 (1.88%) Docker
3 18 (0.62%) Oracle RAC
4 14 (0.48%) VMware Infrastructure
5 13 (0.44%) Virtual Machines
5 13 (0.44%) vSphere
6 6 (0.21%) Hyper-V
7 3 (0.10%) Apache Flume
7 3 (0.10%) HDFS
7 3 (0.10%) XenApp
7 3 (0.10%) XenDesktop
8 2 (0.068%) Terminal Services
9 1 (0.034%) Virtual Desktop
9 1 (0.034%) VMware ESXi
Systems Management
1 20 (0.68%) Kubernetes
2 18 (0.62%) Oracle Enterprise Manager
3 17 (0.58%) Oracle RMAN
4 13 (0.44%) HP ALM
5 10 (0.34%) HP Quality Center
6 6 (0.21%) Terraform
7 5 (0.17%) Failover Clustering
7 5 (0.17%) SCCM
8 4 (0.14%) Ansible
8 4 (0.14%) Backup Exec
8 4 (0.14%) Kibana
8 4 (0.14%) Single Sign-On
9 3 (0.10%) Grafana
9 3 (0.10%) Microsoft Clustering
9 3 (0.10%) Oozie
9 3 (0.10%) Opscode Chef
9 3 (0.10%) OVSD
9 3 (0.10%) Systems Management Server (SMS)
10 2 (0.068%) Data Guard
10 2 (0.068%) vCenter Server
Vendors
1 1,025 (35.04%) Microsoft
2 483 (16.51%) Salesforce.com
3 257 (8.79%) SAP
4 203 (6.94%) Oracle
5 77 (2.63%) Adobe
6 64 (2.19%) Google
7 59 (2.02%) IBM
8 58 (1.98%) Tableau
9 36 (1.23%) Salesforce Marketing Cloud
10 34 (1.16%) Informatica
11 32 (1.09%) Pega
11 32 (1.09%) Sitecore
12 31 (1.06%) hybris
13 27 (0.92%) Dell
13 27 (0.92%) HP
14 24 (0.82%) Citrix
15 23 (0.79%) VMware
15 23 (0.79%) Workday
16 20 (0.68%) Cisco
17 19 (0.65%) Pardot