Period
to 14 December 2018

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 90 77 64
Rank change year-on-year -13 -13 -3
Contract jobs citing CRM 2,813 3,147 3,505
As % of all contract IT jobs advertised in the UK 2.68% 3.05% 3.40%
As % of the Processes & Methodologies category 3.09% 3.55% 3.99%
Number of daily rates quoted 1,838 2,122 2,428
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +1.19%
10th Percentile £305 £275 £263
90th Percentile £625 £575 £575
UK excluding London median daily rate £438 £404 £400
% change year-on-year +8.36% +0.94% -3.32%
Number of hourly rates quoted 41 43 45
UK median hourly rate £22.00 £20.50 £25.00
Median hourly rate % change year-on-year +7.32% -18.00% +19.05%
10th Percentile £12.50 £10.00 £12.35
90th Percentile £83.00 £41.80 £45.45
UK excluding London median hourly rate £22.00 £19.00 £28.50
% change year-on-year +15.79% -33.33% +38.18%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 91,019 88,693 87,901
As % of all contract IT jobs advertised in the UK 86.75% 85.91% 85.29%
Number of daily rates quoted 60,315 59,199 57,906
UK median daily rate £465 £450 £425
Median daily rate % change year-on-year +3.33% +5.88% +2.41%
10th Percentile £300 £276 £263
90th Percentile £638 £638 £601
UK excluding London median daily rate £425 £400 £400
% change year-on-year +6.25% - +3.23%
Number of hourly rates quoted 2,324 2,065 2,485
UK median hourly rate £22.50 £24.02 £22.50
Median hourly rate % change year-on-year -6.33% +6.76% +2.27%
10th Percentile £11.25 £11.25 £11.06
90th Percentile £50.25 £49.65 £48.38
UK excluding London median hourly rate £21.00 £25.00 £22.50
% change year-on-year -16.00% +11.11% -

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 14 December 2018.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 14 December 2018.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 14 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 2,629 £450 +4.65% 998
UK excluding London -13 1,618 £438 +8.36% 698
London -27 1,143 £475 +5.56% 355
South East -6 553 £448 +11.88% 159
North of England +1 362 £430 +7.50% 199
North West +26 268 £450 +9.09% 117
Midlands -30 249 £450 +12.36% 126
West Midlands -23 197 £450 +5.88% 88
South West -5 165 £425 - 95
East of England +12 142 £425 +7.59% 69
Scotland -34 99 £450 +9.76% 30
Yorkshire -60 65 £400 -5.60% 68
East Midlands -15 47 £425 +25.93% 38
North East -6 30 £370 -2.95% 14
Wales -19 24 £413 +5.10% 23
Northern Ireland +34 16 £400 +14.29% 1
Channel Islands - 8 - - 1

For the 6 months to 14 December 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 1,131 (40.21%) Dynamics CRM
2 931 (33.10%) Microsoft
3 789 (28.05%) Agile Software Development
4 536 (19.05%) Finance
5 505 (17.95%) Dynamics 365
6 478 (16.99%) SQL
7 465 (16.53%) Salesforce.com
8 455 (16.17%) .NET
9 444 (15.78%) C#
10 387 (13.76%) JavaScript
11 378 (13.44%) Microsoft Azure
12 368 (13.08%) Marketing
13 313 (11.13%) Project Management
14 310 (11.02%) SQL Server
15 287 (10.20%) Business Intelligence
16 284 (10.10%) ERP
17 257 (9.14%) Stakeholder Management
18 255 (9.07%) SAP
19 252 (8.96%) Analytical Skills
20 251 (8.92%) Migration
21 246 (8.75%) Scrum
22 229 (8.14%) HTML
23 221 (7.86%) Oracle
24 214 (7.61%) SharePoint
25 212 (7.54%) Workflow
26 199 (7.07%) Problem-Solving
27 191 (6.79%) Analytics
28 185 (6.58%) Java
29 177 (6.29%) Business Analysis
30 170 (6.04%) Degree

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 214 (7.61%) SharePoint
2 103 (3.66%) CMS
3 52 (1.85%) BizTalk Server
4 51 (1.81%) Confluence
5 30 (1.07%) WebSphere
6 27 (0.96%) NServiceBus
6 27 (0.96%) SAP Portal
7 26 (0.92%) NetWeaver
7 26 (0.92%) Oracle SOA Suite
8 21 (0.75%) Drupal
9 20 (0.71%) IIS
10 19 (0.68%) MS Exchange
11 18 (0.64%) Commerce Server
12 16 (0.57%) Oracle Service Bus
13 14 (0.50%) Adobe Experience Manager
13 14 (0.50%) Sitecore CMS
13 14 (0.50%) Skype for Business
13 14 (0.50%) Umbraco
14 12 (0.43%) Elasticsearch
15 11 (0.39%) Apache Spark
Applications
1 108 (3.84%) Microsoft Office
2 89 (3.16%) Microsoft Excel
3 39 (1.39%) Microsoft PowerPoint
4 31 (1.10%) Microsoft Project
5 21 (0.75%) MS Visio
6 9 (0.32%) Photoshop
7 4 (0.14%) Adobe Illustrator
7 4 (0.14%) Spreadsheet
8 3 (0.11%) AutoCAD
8 3 (0.11%) ImageReady
9 2 (0.071%) SPSS
10 1 (0.036%) Adobe After Effects
10 1 (0.036%) Adobe Creative Suite
10 1 (0.036%) Camtasia
10 1 (0.036%) EngageOne
10 1 (0.036%) InDesign
10 1 (0.036%) InfoPath
10 1 (0.036%) InVision
10 1 (0.036%) Mingle
10 1 (0.036%) Windchill
Business Applications
1 1,131 (40.21%) Dynamics CRM
2 108 (3.84%) Salesforce.com CRM
3 88 (3.13%) Dynamics AX
4 53 (1.88%) Dynamics NAV
5 48 (1.71%) SAP CRM
6 25 (0.89%) Eloqua
7 24 (0.85%) NetSuite
8 22 (0.78%) SAP ERP
9 21 (0.75%) SAP Hybris
10 19 (0.68%) Oracle EBS R12
11 18 (0.64%) Oracle EBS
11 18 (0.64%) SAP PSCD
12 17 (0.60%) SAP S/4HANA
13 16 (0.57%) Oracle CRM
14 12 (0.43%) Payment Gateway
14 12 (0.43%) Unica
15 10 (0.36%) FastStats
15 10 (0.36%) Oracle Utilities
15 10 (0.36%) Sage 200
15 10 (0.36%) Siebel CRM
Cloud Services
1 505 (17.95%) Dynamics 365
2 378 (13.44%) Microsoft Azure
3 147 (5.23%) Office 365
4 103 (3.66%) SaaS
5 93 (3.31%) Amazon AWS
6 74 (2.63%) Salesforce Service Cloud
7 54 (1.92%) PaaS
8 42 (1.49%) IaaS
9 36 (1.28%) Azure Active Directory
10 29 (1.03%) Google Analytics
11 28 (1.00%) Boomi
12 25 (0.89%) Serverless
13 24 (0.85%) Yammer
14 21 (0.75%) Force.com
14 21 (0.75%) Salesforce Sales Cloud
15 20 (0.71%) Amazon S3
15 20 (0.71%) Azure Data Factory
15 20 (0.71%) SuccessFactors
16 18 (0.64%) OneDrive
17 17 (0.60%) GitHub
Communications & Networking
1 45 (1.60%) Internet
2 26 (0.92%) Firewall
3 22 (0.78%) HTTP
3 22 (0.78%) Skype
4 20 (0.71%) LAN
5 19 (0.68%) Intranet
6 16 (0.57%) VPN
7 15 (0.53%) SMS
8 14 (0.50%) WAN
9 11 (0.39%) DNS
9 11 (0.39%) NetScaler
10 9 (0.32%) MVNO
10 9 (0.32%) TCP/IP
11 8 (0.28%) DHCP
11 8 (0.28%) Remote Desktop
12 7 (0.25%) SAN
13 5 (0.18%) BGP
13 5 (0.18%) EIGRP
13 5 (0.18%) Ethernet
13 5 (0.18%) OSPF
Database & Business Intelligence
1 310 (11.02%) SQL Server
2 100 (3.55%) SQL Server Reporting Services
3 99 (3.52%) Power BI
4 96 (3.41%) SQL Server Integration Services
5 66 (2.35%) Big Data
6 62 (2.20%) MySQL
7 61 (2.17%) Relational Database
8 49 (1.74%) Data Warehouse
9 43 (1.53%) BusinessObjects
10 31 (1.10%) Oracle Database
11 28 (1.00%) Oracle Reports
12 25 (0.89%) Azure SQL Database
12 25 (0.89%) SAP BW
13 22 (0.78%) Hadoop
14 21 (0.75%) NoSQL
15 19 (0.68%) Data Lake
15 19 (0.68%) SQL Server 2012
16 17 (0.60%) SQL Server 2008
17 16 (0.57%) Oracle Database 11g
17 16 (0.57%) SAP Data Services
Development Applications
1 141 (5.01%) JIRA
2 112 (3.98%) Git (software)
3 108 (3.84%) Visual Studio
4 83 (2.95%) Team Foundation Server
5 71 (2.52%) Selenium
6 64 (2.28%) Visual Studio Team System
7 35 (1.24%) Jenkins
8 31 (1.10%) JMeter
9 26 (0.92%) Cucumber
10 25 (0.89%) JUnit
10 25 (0.89%) Octopus Deploy
11 23 (0.82%) TeamCity
12 19 (0.68%) Maven
13 18 (0.64%) Eclipse
14 16 (0.57%) Bitbucket
15 15 (0.53%) gulp
16 13 (0.46%) Oracle Forms
17 9 (0.32%) Gatling
17 9 (0.32%) Geb
17 9 (0.32%) JIRA Agile
General
1 536 (19.05%) Finance
2 368 (13.08%) Marketing
3 162 (5.76%) Retail
4 116 (4.12%) Banking
5 99 (3.52%) Telecoms
6 79 (2.81%) Billing
7 69 (2.45%) Back Office
8 55 (1.96%) Advertising
9 53 (1.88%) Manufacturing
10 42 (1.49%) Legal
11 32 (1.14%) Electronics
12 29 (1.03%) Front Office
13 25 (0.89%) Law
14 21 (0.75%) Pharmaceutical
15 18 (0.64%) Investment Banking
16 15 (0.53%) General Ledger
16 15 (0.53%) Publishing
17 13 (0.46%) Automotive
18 12 (0.43%) Private Banking
19 11 (0.39%) Retail Banking
Job Titles
1 714 (25.38%) Developer
2 556 (19.77%) Analyst
3 323 (11.48%) Architect
4 295 (10.49%) Business Analyst
5 284 (10.10%) CRM Developer
6 273 (9.70%) Consultant
7 253 (8.99%) Project Manager
8 226 (8.03%) Dynamics CRM Developer
9 174 (6.19%) Microsoft Developer
10 157 (5.58%) Solutions Architect
11 153 (5.44%) CRM Analyst
12 137 (4.87%) CRM Manager
13 103 (3.66%) CRM Consultant
14 90 (3.20%) CRM Business Analyst
15 89 (3.16%) .NET Developer
16 83 (2.95%) CRM Project Manager
17 81 (2.88%) Test Analyst
18 79 (2.81%) Dynamics CRM Consultant
19 78 (2.77%) Salesforce Developer
20 77 (2.74%) Administrator
Libraries, Frameworks & Software Standards
1 455 (16.17%) .NET
2 229 (8.14%) HTML
3 167 (5.94%) CSS
4 155 (5.51%) Web Services
5 141 (5.01%) ASP.NET
6 115 (4.09%) SOAP
7 109 (3.87%) XML
8 90 (3.20%) REST
9 77 (2.74%) JSON
10 66 (2.35%) ASP.NET Web API
11 64 (2.28%) jQuery
12 60 (2.13%) Middleware
13 56 (1.99%) Visualforce
14 55 (1.96%) AngularJS
15 54 (1.92%) HTML5
16 50 (1.78%) WCF
17 46 (1.64%) .NET Framework
17 46 (1.64%) J2EE
18 44 (1.56%) RESTful
19 36 (1.28%) Node.js
Miscellaneous
1 252 (8.96%) Analytical Skills
2 106 (3.77%) User Experience
3 93 (3.31%) Greenfield Project
4 78 (2.77%) Management Information System
5 57 (2.03%) Self-Motivation
6 39 (1.39%) Enterprise Software
7 33 (1.17%) Social Media
8 32 (1.14%) Mobile App
9 21 (0.75%) Clustering
9 21 (0.75%) Fintech
10 19 (0.68%) Virtual Team
11 18 (0.64%) PMI
12 12 (0.43%) Data Structures
12 12 (0.43%) Public Cloud
13 8 (0.28%) Client/Server
13 8 (0.28%) Cloud Native
13 8 (0.28%) FMCG
13 8 (0.28%) IVR
13 8 (0.28%) Reference Data
14 7 (0.25%) Blog
Operating Systems
1 144 (5.12%) Windows
2 69 (2.45%) Unix
3 64 (2.28%) Windows Server
4 60 (2.13%) Linux
5 35 (1.24%) Windows 10
6 24 (0.85%) Windows Server 2008
7 22 (0.78%) Apple iOS
8 18 (0.64%) AIX
9 17 (0.60%) Android
9 17 (0.60%) Windows 7
10 12 (0.43%) Windows Server 2012
11 9 (0.32%) Windows Server 2003
12 8 (0.28%) Red Hat Enterprise Linux
12 8 (0.28%) Windows XP
13 6 (0.21%) Solaris
13 6 (0.21%) SUSE
14 5 (0.18%) Mac OS X
14 5 (0.18%) Oracle Linux
15 4 (0.14%) Windows Phone
16 3 (0.11%) Windows 8
Processes & Methodologies
1 789 (28.05%) Agile Software Development
2 313 (11.13%) Project Management
3 287 (10.20%) Business Intelligence
4 284 (10.10%) ERP
5 257 (9.14%) Stakeholder Management
6 251 (8.92%) Migration
7 246 (8.75%) Scrum
8 212 (7.54%) Workflow
9 199 (7.07%) Problem-Solving
10 191 (6.79%) Analytics
11 177 (6.29%) Business Analysis
12 164 (5.83%) ITIL
12 164 (5.83%) Test Automation
13 150 (5.33%) Data Modelling
14 136 (4.83%) E-Commerce
15 128 (4.55%) Data Migration
16 110 (3.91%) Waterfall
17 109 (3.87%) User Acceptance Testing
18 108 (3.84%) MVC
19 102 (3.63%) PRINCE2
Programming Languages
1 478 (16.99%) SQL
2 444 (15.78%) C#
3 387 (13.76%) JavaScript
4 185 (6.58%) Java
5 64 (2.28%) Apex Code
6 54 (1.92%) T-SQL
7 52 (1.85%) Python
8 49 (1.74%) ABAP
9 45 (1.60%) PowerShell
10 32 (1.14%) PHP
11 24 (0.85%) TypeScript
12 23 (0.82%) C
12 23 (0.82%) SOQL
13 18 (0.64%) Ruby
13 18 (0.64%) Scala
14 17 (0.60%) VB
15 15 (0.53%) C++
16 14 (0.50%) Java 8
17 13 (0.46%) Groovy
17 13 (0.46%) PL/SQL
Qualifications
1 170 (6.04%) Degree
2 131 (4.66%) Security Cleared
3 88 (3.13%) SC Cleared
4 54 (1.92%) ISEB
5 42 (1.49%) Microsoft Certification
6 36 (1.28%) ISTQB
7 34 (1.21%) PMI Certification
8 30 (1.07%) PMP
9 28 (1.00%) BPSS Clearance
10 15 (0.53%) DV Cleared
11 14 (0.50%) PRINCE2 Certification
11 14 (0.50%) TOGAF Certification
12 13 (0.46%) MBA
13 11 (0.39%) APMP
13 11 (0.39%) CCA
14 10 (0.36%) DBS Check
14 10 (0.36%) ISTQB Foundation Certification
14 10 (0.36%) PRINCE2 Practitioner
15 9 (0.32%) ISEB Practitioner
16 8 (0.28%) MCSE
Quality Assurance & Compliance
1 117 (4.16%) QA
2 62 (2.20%) GDPR
3 52 (1.85%) Data Quality
4 31 (1.10%) SLA
5 26 (0.92%) PMO
6 12 (0.43%) Disclosure Scotland
7 7 (0.25%) Actionable Recommendations
8 5 (0.18%) GxP
9 4 (0.14%) ISO/IEC 27001
9 4 (0.14%) PCI DSS
10 3 (0.11%) WCAG
11 1 (0.036%) COBIT
11 1 (0.036%) EMIR
11 1 (0.036%) ISO 22301
11 1 (0.036%) ISO 9001
11 1 (0.036%) ISO/IEC 20000
11 1 (0.036%) JSP 440
11 1 (0.036%) MiFID
11 1 (0.036%) PSD2
11 1 (0.036%) Sarbanes-Oxley
System Software
1 94 (3.34%) Active Directory
2 32 (1.14%) Docker
3 18 (0.64%) VMware Infrastructure
4 13 (0.46%) Hyper-V
5 10 (0.36%) Virtual Machines
6 6 (0.21%) vSphere
7 5 (0.18%) HDFS
8 4 (0.14%) Apache Flume
9 3 (0.11%) VMware ESXi
9 3 (0.11%) XenDesktop
10 1 (0.036%) BitLocker
10 1 (0.036%) Microsoft App-V
10 1 (0.036%) Terminal Services
Systems Management
1 19 (0.68%) SCCM
2 17 (0.60%) HP ALM
2 17 (0.60%) HP Quality Center
3 13 (0.46%) Kubernetes
3 13 (0.46%) SCOM
4 10 (0.36%) Single Sign-On
5 8 (0.28%) Oracle Enterprise Manager
6 7 (0.25%) OVSD
7 6 (0.21%) Data Guard
7 6 (0.21%) Oracle RMAN
7 6 (0.21%) Systems Management Server (SMS)
8 4 (0.14%) Microsoft Intune
8 4 (0.14%) Oozie
9 3 (0.11%) Failover Clustering
10 2 (0.071%) AirWatch
10 2 (0.071%) Ansible
10 2 (0.071%) Terraform
11 1 (0.036%) OpenSSO
11 1 (0.036%) Opsview
11 1 (0.036%) Puppet
Vendors
1 931 (33.10%) Microsoft
2 465 (16.53%) Salesforce.com
3 255 (9.07%) SAP
4 221 (7.86%) Oracle
5 48 (1.71%) Adobe
5 48 (1.71%) Sitecore
6 38 (1.35%) Google
7 37 (1.32%) IBM
8 31 (1.10%) Tableau
9 29 (1.03%) HP
9 29 (1.03%) Pega
10 28 (1.00%) MuleSoft
11 26 (0.92%) Dell
11 26 (0.92%) VMware
12 25 (0.89%) hybris
13 23 (0.82%) webMethods
14 21 (0.75%) Ariba
14 21 (0.75%) Informatica
15 19 (0.68%) Cisco
16 17 (0.60%) Siebel