Period
to 24 September 2017

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 24 September 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
24 Sep 2017
Same period 2016 Same period 2015
Rank 81 56 54
Rank change year-on-year -25 -2 +3
Contract jobs citing CRM 2816 3914 3925
As % of all contract IT jobs advertised in the UK 2.89% 3.67% 3.44%
As % of the Processes & Methodologies category 3.43% 4.38% 4.23%
Number of daily rates quoted 1864 2760 2629
UK median daily rate £425 £415 £400
Median daily rate % change year-on-year +2.41% +3.75% -5.88%
10th Percentile £263 £263 £258
90th Percentile £575 £575 £579
UK excluding London median daily rate £413 £400 £400
% change year-on-year +3.13% - -
Number of hourly rates quoted 41 55 54
UK median hourly rate £28.50 £17.50 £20.00
Median hourly rate % change year-on-year +62.86% -12.50% -
10th Percentile £10.50 £11.63 £10.50
90th Percentile £57.50 £45.45 £56.13
UK excluding London median hourly rate £27.50 £17.25 £17.00
% change year-on-year +59.42% +1.47% -15.00%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 82164 89324 92825
As % of all contract IT jobs advertised in the UK 84.40% 83.74% 81.31%
Number of daily rates quoted 54279 59151 60050
UK median daily rate £450 £425 £408
Median daily rate % change year-on-year +5.88% +4.29% +1.88%
10th Percentile £281 £263 £263
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.67% +2.74%
Number of hourly rates quoted 1987 2263 2628
UK median hourly rate £24.50 £24.00 £22.50
Median hourly rate % change year-on-year +2.08% +6.67% +12.50%
10th Percentile £11.48 £11.42 £11.50
90th Percentile £50.06 £48.30 £47.71
UK excluding London median hourly rate £25.00 £25.00 £22.83
% change year-on-year - +9.51% +8.71%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 24 September 2017.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 24 September 2017.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 24 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -22 2641 £425 - 346
UK excluding London -30 1466 £413 +3.13% 225
London -13 1268 £450 +2.86% 134
South East -17 506 £400 -3.03% 76
North of England -29 304 £400 - 52
Midlands -16 282 £413 +10.00% 41
West Midlands -3 204 £415 +10.67% 28
North West -32 167 £400 -2.44% 27
South West -9 132 £425 - 17
East of England -64 113 £423 -0.59% 26
Yorkshire -34 107 £400 - 18
Scotland +15 102 £400 +8.47% 7
East Midlands -25 72 £425 +21.43% 11
North East +35 30 £375 -10.18% 7
Northern Ireland -40 21 £289 -32.00% 3
Wales -23 11 £406 +9.80% 3

For the 6 months to 24 September 2017, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for CRM.

1 1074 (38.14%) Dynamics CRM
2 890 (31.61%) Microsoft
3 711 (25.25%) Agile Software Development
4 618 (21.95%) Finance
5 524 (18.61%) SQL
6 467 (16.58%) Salesforce.com
7 441 (15.66%) .NET
8 394 (13.99%) Marketing
9 364 (12.93%) Stakeholder Management
10 353 (12.54%) C#
11 352 (12.50%) Project Management
12 300 (10.65%) JavaScript
13 287 (10.19%) SQL Server
14 269 (9.55%) Business Intelligence
15 261 (9.27%) SAP
16 260 (9.23%) ERP
17 255 (9.06%) Migration
18 241 (8.56%) Oracle
19 215 (7.63%) SharePoint
20 213 (7.56%) HTML
20 213 (7.56%) Analytical Skills
21 211 (7.49%) Banking
22 199 (7.07%) Dynamics 365
23 193 (6.85%) Scrum
24 192 (6.82%) Business Analysis
25 185 (6.57%) Analytics
26 176 (6.25%) Retail
27 171 (6.07%) CSS
28 169 (6.00%) Workflow
29 167 (5.93%) Java

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 215 (7.63%) SharePoint
2 126 (4.47%) CMS
3 54 (1.92%) BizTalk Server
4 32 (1.14%) IIS
4 32 (1.14%) Oracle SOA Suite
5 31 (1.10%) MS Exchange
6 29 (1.03%) Drupal
7 25 (0.89%) SAS
8 24 (0.85%) Skype for Business
9 22 (0.78%) Confluence
10 20 (0.71%) Sitecore CMS
11 18 (0.64%) WebSphere
12 17 (0.60%) Apache
12 17 (0.60%) SharePoint 2010
12 17 (0.60%) Umbraco
13 16 (0.57%) Liferay
14 13 (0.46%) Alfresco
15 12 (0.43%) Oracle Service Bus
16 9 (0.32%) Mule
16 9 (0.32%) SharePoint 2013
Applications
1 133 (4.72%) Microsoft Excel
2 82 (2.91%) Microsoft Office
3 77 (2.73%) MS Visio
4 58 (2.06%) Microsoft PowerPoint
4 58 (2.06%) Microsoft Project
5 11 (0.39%) SPSS
6 7 (0.25%) Photoshop
7 5 (0.18%) Adobe Illustrator
7 5 (0.18%) Spreadsheet
8 4 (0.14%) Adobe Creative Suite
9 3 (0.11%) InVision
9 3 (0.11%) Stata
10 2 (0.071%) ImageReady
11 1 (0.036%) Adobe Captivate
11 1 (0.036%) AutoCAD
11 1 (0.036%) InDesign
11 1 (0.036%) InfoPath
11 1 (0.036%) S-PLUS
Business Applications
1 1074 (38.14%) Dynamics CRM
2 145 (5.15%) Salesforce.com CRM
3 94 (3.34%) SAP CRM
4 91 (3.23%) Dynamics AX
5 41 (1.46%) Dynamics NAV
6 29 (1.03%) Siebel CRM
7 27 (0.96%) NetSuite
8 22 (0.78%) Adobe Campaign
9 21 (0.75%) Oracle EBS
9 21 (0.75%) SAP ERP
10 20 (0.71%) SAP Hybris
11 18 (0.64%) SAP SD
12 16 (0.57%) Oracle Applications
12 16 (0.57%) SAP IS-U
13 15 (0.53%) Payment Gateway
14 14 (0.50%) Unica
15 13 (0.46%) Eloqua
15 13 (0.46%) SAP MM
16 12 (0.43%) FastStats
16 12 (0.43%) Oracle CRM
Cloud Services
1 199 (7.07%) Dynamics 365
2 161 (5.72%) Microsoft Azure
3 73 (2.59%) Office 365
4 38 (1.35%) SaaS
5 32 (1.14%) Salesforce Sales Cloud
6 31 (1.10%) Amazon AWS
7 30 (1.07%) Salesforce Service Cloud
8 27 (0.96%) Veeva
9 24 (0.85%) Google Analytics
10 21 (0.75%) Force.com
11 17 (0.60%) IaaS
11 17 (0.60%) PaaS
12 14 (0.50%) Silverpop
13 12 (0.43%) Yammer
14 11 (0.39%) FinancialForce.com
14 11 (0.39%) GitHub
15 9 (0.32%) Heroku
16 8 (0.28%) Adobe Analytics
16 8 (0.28%) OneDrive
17 5 (0.18%) CloudSense
Communications & Networking
1 37 (1.31%) Internet
2 22 (0.78%) LAN
3 19 (0.67%) Skype
3 19 (0.67%) SMS
4 18 (0.64%) TCP/IP
5 17 (0.60%) DHCP
5 17 (0.60%) DNS
5 17 (0.60%) WAN
6 16 (0.57%) Intranet
7 14 (0.50%) Firewall
8 13 (0.46%) HTTP
9 12 (0.43%) Network Security
10 11 (0.39%) MVNO
11 9 (0.32%) CTI
11 9 (0.32%) SAN
12 8 (0.28%) iSCSI
12 8 (0.28%) MPLS
12 8 (0.28%) VoIP
12 8 (0.28%) Wireless
13 7 (0.25%) NAS
Database & Business Intelligence
1 287 (10.19%) SQL Server
2 112 (3.98%) SQL Server Integration Services
3 96 (3.41%) SQL Server Reporting Services
4 78 (2.77%) Data Warehouse
5 51 (1.81%) Power BI
6 47 (1.67%) Relational Database
7 35 (1.24%) Oracle Database
8 34 (1.21%) Big Data
9 33 (1.17%) Oracle Reports
10 28 (0.99%) SQL Server 2012
11 27 (0.96%) SAP Data Services
11 27 (0.96%) SAP HANA
12 26 (0.92%) MySQL
12 26 (0.92%) SQL Server Analysis Services
13 22 (0.78%) Data Mining
14 21 (0.75%) Oracle BI EE
14 21 (0.75%) SQL Server 2008
15 20 (0.71%) Oracle Database 11g
15 20 (0.71%) RDBMS
15 20 (0.71%) SAP BW
Development Applications
1 98 (3.48%) Visual Studio
2 92 (3.27%) JIRA
3 87 (3.09%) Team Foundation Server
4 45 (1.60%) Visual Studio Team System
5 40 (1.42%) Git (software)
6 27 (0.96%) Jenkins
7 26 (0.92%) NUnit
8 23 (0.82%) LoadRunner
9 20 (0.71%) Selenium
10 19 (0.67%) MSTest
11 18 (0.64%) SpecFlow
12 17 (0.60%) Subversion
13 14 (0.50%) LSMW
14 13 (0.46%) Cucumber
14 13 (0.46%) Maven
15 12 (0.43%) Dreamweaver
15 12 (0.43%) Moq
16 11 (0.39%) gulp
16 11 (0.39%) TeamCity
17 10 (0.36%) Grunt
General
1 618 (21.95%) Finance
2 394 (13.99%) Marketing
3 211 (7.49%) Banking
4 176 (6.25%) Retail
5 110 (3.91%) Telecoms
6 90 (3.20%) Billing
7 89 (3.16%) Advertising
8 65 (2.31%) Legal
9 64 (2.27%) Manufacturing
10 60 (2.13%) Investment Banking
11 39 (1.38%) Back Office
12 38 (1.35%) Electronics
13 29 (1.03%) Local Government
14 23 (0.82%) Automotive
15 22 (0.78%) Front Office
16 20 (0.71%) Pharmaceutical
16 20 (0.71%) Publishing
17 17 (0.60%) French Language
18 14 (0.50%) Law
19 13 (0.46%) Games
Job Titles
1 660 (23.44%) Analyst
2 651 (23.12%) Developer
3 357 (12.68%) Business Analyst
4 323 (11.47%) Project Manager
5 294 (10.44%) CRM Developer
6 281 (9.98%) Consultant
7 267 (9.48%) Architect
8 210 (7.46%) CRM Analyst
9 200 (7.10%) Dynamics CRM Developer
10 162 (5.75%) CRM Manager
11 151 (5.36%) Microsoft Developer
12 144 (5.11%) CRM Consultant
13 133 (4.72%) Solutions Architect
14 130 (4.62%) CRM Business Analyst
15 107 (3.80%) CRM Project Manager
16 101 (3.59%) Dynamics CRM Consultant
17 80 (2.84%) Microsoft Consultant
18 77 (2.73%) Microsoft CRM Consultant
18 77 (2.73%) Salesforce Analyst
19 74 (2.63%) Salesforce Developer
Libraries, Frameworks & Software Standards
1 441 (15.66%) .NET
2 213 (7.56%) HTML
3 171 (6.07%) CSS
4 153 (5.43%) Web Services
5 149 (5.29%) ASP.NET
6 109 (3.87%) XML
7 107 (3.80%) WCF
8 103 (3.66%) ASP.NET Web API
9 97 (3.44%) jQuery
10 93 (3.30%) AngularJS
11 82 (2.91%) REST
12 70 (2.49%) HTML5
12 70 (2.49%) SOAP
13 69 (2.45%) .NET Framework
14 56 (1.99%) JSON
15 49 (1.74%) Visualforce
16 47 (1.67%) Spring
17 37 (1.31%) Middleware
18 35 (1.24%) ASP.NET MVC
19 33 (1.17%) J2EE
Miscellaneous
1 213 (7.56%) Analytical Skills
2 109 (3.87%) User Experience
3 77 (2.73%) Greenfield Project
4 76 (2.70%) Management Information System
5 56 (1.99%) Enterprise Software
6 50 (1.78%) Mobile App
7 49 (1.74%) Virtual Team
8 47 (1.67%) Social Media
9 30 (1.07%) IVR
10 23 (0.82%) Computer Science
11 19 (0.67%) Data Centre
12 18 (0.64%) FMCG
13 16 (0.57%) Fintech
14 14 (0.50%) Data Structures
14 14 (0.50%) Reference Data
15 12 (0.43%) e-Learning
16 11 (0.39%) Fixed Income
17 10 (0.36%) Digital Media
17 10 (0.36%) Marketing Technology
18 9 (0.32%) iPad
Operating Systems
1 115 (4.08%) Windows
2 49 (1.74%) Windows Server
3 33 (1.17%) Linux
4 31 (1.10%) Unix
5 19 (0.67%) Windows Server 2008
6 17 (0.60%) Windows 10
7 15 (0.53%) Windows Server 2003
7 15 (0.53%) Windows Server 2012
8 13 (0.46%) Windows 7
9 12 (0.43%) AIX
10 11 (0.39%) Apple iOS
11 9 (0.32%) Android
12 3 (0.11%) CentOS
13 2 (0.071%) Windows 2000 Server
13 2 (0.071%) Windows 8
14 1 (0.036%) Mac OS
14 1 (0.036%) Red Hat Enterprise Linux
14 1 (0.036%) Solaris
14 1 (0.036%) Windows Vista
14 1 (0.036%) Windows XP
Processes & Methodologies
1 711 (25.25%) Agile Software Development
2 364 (12.93%) Stakeholder Management
3 352 (12.50%) Project Management
4 269 (9.55%) Business Intelligence
5 260 (9.23%) ERP
6 255 (9.06%) Migration
7 193 (6.85%) Scrum
8 192 (6.82%) Business Analysis
9 185 (6.57%) Analytics
10 169 (6.00%) Workflow
11 153 (5.43%) Waterfall
12 152 (5.40%) Data Migration
13 147 (5.22%) SDLC
14 146 (5.18%) E-Commerce
14 146 (5.18%) MVC
15 142 (5.04%) User Acceptance Testing
16 135 (4.79%) Data Modelling
17 132 (4.69%) PRINCE2
18 131 (4.65%) Data Management
19 123 (4.37%) Change Management
Programming Languages
1 524 (18.61%) SQL
2 353 (12.54%) C#
3 300 (10.65%) JavaScript
4 167 (5.93%) Java
5 79 (2.81%) T-SQL
6 50 (1.78%) Apex Code
7 44 (1.56%) PL/SQL
8 35 (1.24%) PHP
8 35 (1.24%) Python
9 31 (1.10%) PowerShell
10 24 (0.85%) R
11 23 (0.82%) C
12 18 (0.64%) VB.NET
13 17 (0.60%) C++
14 12 (0.43%) Ruby
14 12 (0.43%) SOQL
15 11 (0.39%) ABAP
15 11 (0.39%) VBA
16 10 (0.36%) VB
17 9 (0.32%) MATLAB
Qualifications
1 137 (4.87%) Degree
2 80 (2.84%) Security Cleared
3 55 (1.95%) SC Cleared
4 42 (1.49%) PMP
5 40 (1.42%) PMI Certification
6 28 (0.99%) ISEB
7 21 (0.75%) BPSS Clearance
8 18 (0.64%) PRINCE2 Certification
9 17 (0.60%) ISTQB
10 16 (0.57%) Microsoft Certification
11 13 (0.46%) Computer Science Degree
12 8 (0.28%) Cisco Certification
12 8 (0.28%) PRINCE2 Practitioner
13 7 (0.25%) DV Cleared
13 7 (0.25%) ISTQB Foundation Certification
14 6 (0.21%) MCP
15 5 (0.18%) APMP
16 4 (0.14%) CISSP
16 4 (0.14%) HND
16 4 (0.14%) ITIL Certification
Quality Assurance & Compliance
1 138 (4.90%) QA
2 54 (1.92%) Data Quality
3 53 (1.88%) GDPR
4 32 (1.14%) PMO
5 25 (0.89%) SLA
6 10 (0.36%) ISO 9001
7 8 (0.28%) Disclosure Scotland
8 5 (0.18%) PMBOK
9 4 (0.14%) ISO/IEC 27001
10 3 (0.11%) COBIT
10 3 (0.11%) PCI DSS
10 3 (0.11%) Sarbanes-Oxley
11 2 (0.071%) Cyber Essentials
11 2 (0.071%) ISO/IEC 20000
11 2 (0.071%) MiFID
11 2 (0.071%) WCAG
12 1 (0.036%) Actionable Recommendations
12 1 (0.036%) FATCA
12 1 (0.036%) P3O
12 1 (0.036%) Solvency II
System Software
1 71 (2.52%) Active Directory
2 27 (0.96%) VMware Infrastructure
3 15 (0.53%) vSphere
4 12 (0.43%) Virtual Machines
5 11 (0.39%) Hyper-V
5 11 (0.39%) Oracle RAC
6 7 (0.25%) DFS Replication
7 6 (0.21%) XenDesktop
8 5 (0.18%) VMware ESXi
9 4 (0.14%) Docker
10 3 (0.11%) Terminal Services
10 3 (0.11%) XenApp
11 2 (0.071%) Microsoft App-V
11 2 (0.071%) XenServer
12 1 (0.036%) BitLocker
12 1 (0.036%) HDFS
12 1 (0.036%) NFS
12 1 (0.036%) Virtual Desktop
12 1 (0.036%) VirtualBox
Systems Management
1 25 (0.89%) HP SiteScope
2 22 (0.78%) OpenView
2 22 (0.78%) SCCM
3 14 (0.50%) HP Quality Center
4 11 (0.39%) Oracle Identity Management
5 8 (0.28%) SCOM
5 8 (0.28%) Systems Management Server (SMS)
6 6 (0.21%) Opscode Chef
7 5 (0.18%) Puppet
8 4 (0.14%) MOM
9 3 (0.11%) EMC NetWorker
9 3 (0.11%) SCOrch
9 3 (0.11%) Symantec Endpoint Protection
9 3 (0.11%) vMotion
9 3 (0.11%) WSUS
10 2 (0.071%) Ansible
10 2 (0.071%) CFEngine
10 2 (0.071%) Microsoft Data Protection Manager
10 2 (0.071%) Nagios
11 1 (0.036%) logstash
Vendors
1 890 (31.61%) Microsoft
2 467 (16.58%) Salesforce.com
3 261 (9.27%) SAP
4 241 (8.56%) Oracle
5 94 (3.34%) Siebel
6 72 (2.56%) IBM
7 64 (2.27%) HP
8 59 (2.10%) Adobe
9 41 (1.46%) Salesforce Marketing Cloud
10 40 (1.42%) VMware
11 37 (1.31%) Sitecore
11 37 (1.31%) Tableau
12 30 (1.07%) hybris
13 28 (0.99%) Citrix
13 28 (0.99%) Google
14 26 (0.92%) Cisco
15 20 (0.71%) Avaya
15 20 (0.71%) Informatica
16 18 (0.64%) Workday
17 17 (0.60%) JD Edwards