Period
to 24 May 2018

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 24 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 93 71 55
Rank change year-on-year -22 -16 -1
Contract jobs citing CRM 2,687 2,854 3,887
As % of all contract IT jobs advertised in the UK 2.67% 3.16% 3.68%
As % of the Processes & Methodologies category 3.11% 3.73% 4.38%
Number of daily rates quoted 1,766 1,911 2,650
UK median daily rate £450 £438 £413
Median daily rate % change year-on-year +2.86% +6.06% +3.13%
10th Percentile £288 £275 £275
90th Percentile £606 £588 £575
UK excluding London median daily rate £425 £413 £400
% change year-on-year +3.03% +3.13% +2.56%
Number of hourly rates quoted 61 47 59
UK median hourly rate £16.00 £31.00 £19.50
Median hourly rate % change year-on-year -48.39% +59.02% -12.74%
10th Percentile £8.39 £12.05 £10.25
90th Percentile £52.75 £55.63 £37.00
UK excluding London median hourly rate £14.00 £29.00 £19.50
% change year-on-year -51.72% +48.76% -13.36%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 86,403 76,480 88,712
As % of all contract IT jobs advertised in the UK 85.74% 84.67% 84.02%
Number of daily rates quoted 57,005 50,162 58,325
UK median daily rate £450 £438 £425
Median daily rate % change year-on-year +2.86% +2.94% +6.25%
10th Percentile £300 £275 £263
90th Percentile £638 £625 £606
UK excluding London median daily rate £423 £400 £400
% change year-on-year +5.63% - +6.67%
Number of hourly rates quoted 2,286 2,054 2,318
UK median hourly rate £22.00 £25.00 £25.00
Median hourly rate % change year-on-year -12.00% - +19.05%
10th Percentile £11.17 £11.48 £11.63
90th Percentile £50.00 £52.50 £50.61
UK excluding London median hourly rate £20.04 £25.50 £26.83
% change year-on-year -21.41% -4.96% +22.96%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 24 May 2018.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 24 May 2018.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -25 2,419 £450 +0.56% 790
UK excluding London -10 1,514 £425 +3.03% 512
London -32 1,110 £475 +5.56% 322
South East -4 551 £425 - 149
Midlands -18 253 £425 - 92
North of England -52 227 £425 +4.62% 127
Scotland +59 194 £415 +13.62% 34
West Midlands -15 175 £433 +1.76% 61
North West -33 146 £425 +2.10% 88
South West +15 132 £400 -2.44% 44
East of England -36 123 £350 -12.50% 49
East Midlands -2 70 £330 -22.35% 31
Yorkshire -36 63 £400 -5.88% 26
Northern Ireland +13 23 £400 +45.45% 2
Wales +3 21 £415 +0.61% 12
North East -13 18 £400 +10.34% 13
Channel Islands -5 1 - - 3

For the 6 months to 24 May 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 1,005 (37.40%) Dynamics CRM
2 810 (30.15%) Microsoft
3 723 (26.91%) Agile Software Development
4 515 (19.17%) Finance
5 466 (17.34%) SQL
6 450 (16.75%) Salesforce.com
7 392 (14.59%) .NET
8 346 (12.88%) C#
9 343 (12.77%) JavaScript
10 329 (12.24%) Dynamics 365
11 321 (11.95%) Marketing
12 313 (11.65%) SQL Server
13 301 (11.20%) Project Management
14 286 (10.64%) Stakeholder Management
15 275 (10.23%) Migration
16 244 (9.08%) ERP
17 225 (8.37%) Oracle
18 224 (8.34%) SharePoint
19 216 (8.04%) Business Intelligence
20 212 (7.89%) Retail
21 211 (7.85%) Microsoft Azure
22 204 (7.59%) SAP
22 204 (7.59%) Java
23 202 (7.52%) HTML
24 184 (6.85%) Scrum
25 181 (6.74%) Analytics
26 179 (6.66%) Analytical Skills
27 167 (6.22%) Business Analysis
28 164 (6.10%) Workflow
28 164 (6.10%) E-Commerce

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 224 (8.34%) SharePoint
2 100 (3.72%) CMS
3 45 (1.67%) Confluence
4 43 (1.60%) WebSphere
5 42 (1.56%) BizTalk Server
6 37 (1.38%) Oracle SOA Suite
7 34 (1.27%) SAS
8 31 (1.15%) Sitecore CMS
9 27 (1.00%) Skype for Business
10 25 (0.93%) Oracle Service Bus
11 21 (0.78%) Apache Solr
12 19 (0.71%) Mule
13 18 (0.67%) Mule ESB
14 17 (0.63%) Commerce Server
14 17 (0.63%) MS Exchange
14 17 (0.63%) Tomcat
14 17 (0.63%) WebLogic Portal
15 15 (0.56%) Apache
16 13 (0.48%) SharePoint 2013
16 13 (0.48%) WordPress
Applications
1 124 (4.61%) Microsoft Office
2 121 (4.50%) Microsoft Excel
3 64 (2.38%) Microsoft PowerPoint
4 46 (1.71%) Microsoft Project
4 46 (1.71%) MS Visio
5 15 (0.56%) Photoshop
6 13 (0.48%) Spreadsheet
7 7 (0.26%) SPSS
8 3 (0.11%) Adobe Creative Suite
8 3 (0.11%) InDesign
9 2 (0.074%) Adobe Illustrator
9 2 (0.074%) InVision
9 2 (0.074%) Notepad++
10 1 (0.037%) Adobe After Effects
10 1 (0.037%) Adobe Premiere
10 1 (0.037%) EngageOne
10 1 (0.037%) Lectora
10 1 (0.037%) Moqups
10 1 (0.037%) Stata
Business Applications
1 1,005 (37.40%) Dynamics CRM
2 115 (4.28%) Salesforce.com CRM
3 57 (2.12%) SAP CRM
4 45 (1.67%) Dynamics AX
5 39 (1.45%) NetSuite
6 37 (1.38%) SAP ERP
7 34 (1.27%) Siebel CRM
8 27 (1.00%) Oracle Utilities
9 26 (0.97%) Oracle CRM
10 25 (0.93%) SAP PSCD
11 24 (0.89%) Oracle Applications
12 19 (0.71%) Oracle EBS
13 18 (0.67%) Unit4 Business World
14 16 (0.60%) Dynamics NAV
15 15 (0.56%) Payment Gateway
16 14 (0.52%) assyst
16 14 (0.52%) Remedy ITSM
17 12 (0.45%) Adobe Campaign
18 11 (0.41%) SAP FI
18 11 (0.41%) SAP IS-U
Cloud Services
1 329 (12.24%) Dynamics 365
2 211 (7.85%) Microsoft Azure
3 124 (4.61%) Office 365
4 82 (3.05%) SaaS
5 69 (2.57%) Amazon AWS
6 35 (1.30%) Salesforce Service Cloud
7 30 (1.12%) PaaS
8 28 (1.04%) Force.com
8 28 (1.04%) Salesforce Sales Cloud
9 19 (0.71%) Google Analytics
9 19 (0.71%) Heroku
10 15 (0.56%) IaaS
11 14 (0.52%) Adobe Analytics
11 14 (0.52%) npm
12 13 (0.48%) Veeva
13 11 (0.41%) Cloud Computing
14 10 (0.37%) Amazon S3
14 10 (0.37%) OneDrive
15 8 (0.30%) Silverpop
15 8 (0.30%) Slack
Communications & Networking
1 40 (1.49%) Internet
2 31 (1.15%) HTTP
3 27 (1.00%) Skype
4 17 (0.63%) SMS
5 15 (0.56%) DSL
6 13 (0.48%) DNS
6 13 (0.48%) VPN
7 12 (0.45%) DHCP
8 11 (0.41%) Intranet
9 10 (0.37%) Firewall
9 10 (0.37%) LAN
9 10 (0.37%) WAN
10 9 (0.33%) Unified Communications
11 8 (0.30%) TCP/IP
12 7 (0.26%) VoIP
13 5 (0.19%) Broadband
13 5 (0.19%) FTP
13 5 (0.19%) VLAN
13 5 (0.19%) Wi-Fi
14 4 (0.15%) Network Security
Database & Business Intelligence
1 313 (11.65%) SQL Server
2 121 (4.50%) SQL Server Reporting Services
3 109 (4.06%) SQL Server Integration Services
4 76 (2.83%) Data Warehouse
5 71 (2.64%) Oracle Database
6 70 (2.61%) Relational Database
7 63 (2.34%) Power BI
8 45 (1.67%) BusinessObjects
9 39 (1.45%) Oracle Database 11g
9 39 (1.45%) Oracle Reports
10 38 (1.41%) Oracle Database 12c
11 34 (1.27%) NoSQL
12 33 (1.23%) Big Data
12 33 (1.23%) Oracle BI EE
13 32 (1.19%) Azure SQL Database
14 29 (1.08%) MongoDB
15 27 (1.00%) MySQL
15 27 (1.00%) Oracle ODI
15 27 (1.00%) SAP Data Services
16 24 (0.89%) SQL Server 2012
Development Applications
1 110 (4.09%) JIRA
2 65 (2.42%) Team Foundation Server
3 55 (2.05%) Git (software)
4 54 (2.01%) Visual Studio
5 35 (1.30%) Oracle Forms
6 33 (1.23%) Selenium
7 30 (1.12%) Jenkins
8 23 (0.86%) Cucumber
8 23 (0.86%) Eclipse
9 22 (0.82%) Visual Studio Team System
10 20 (0.74%) NUnit
11 18 (0.67%) MSTest
12 17 (0.63%) SQL Server Management Studio (SSMS)
13 16 (0.60%) Zephyr
14 15 (0.56%) Appium
15 14 (0.52%) gulp
15 14 (0.52%) webpack
16 12 (0.45%) Jasmine
16 12 (0.45%) Moq
16 12 (0.45%) SpecFlow
General
1 515 (19.17%) Finance
2 321 (11.95%) Marketing
3 212 (7.89%) Retail
4 117 (4.35%) Banking
5 107 (3.98%) Advertising
6 96 (3.57%) Telecoms
7 78 (2.90%) Billing
8 55 (2.05%) Legal
9 50 (1.86%) Manufacturing
10 31 (1.15%) Back Office
11 23 (0.86%) General Ledger
11 23 (0.86%) Law
11 23 (0.86%) Publishing
12 22 (0.82%) Automotive
12 22 (0.82%) Investment Banking
13 19 (0.71%) Pharmaceutical
14 18 (0.67%) Games
15 14 (0.52%) Electronics
16 13 (0.48%) Front Office
17 12 (0.45%) German Language
Job Titles
1 615 (22.89%) Developer
2 525 (19.54%) Analyst
3 346 (12.88%) Architect
4 318 (11.83%) Consultant
5 284 (10.57%) Project Manager
6 265 (9.86%) Business Analyst
7 256 (9.53%) CRM Developer
8 195 (7.26%) Dynamics CRM Developer
9 179 (6.66%) Solutions Architect
10 167 (6.22%) CRM Analyst
11 146 (5.43%) CRM Consultant
12 140 (5.21%) CRM Manager
13 139 (5.17%) Microsoft Developer
14 126 (4.69%) CRM Architect
15 107 (3.98%) CRM Business Analyst
16 95 (3.54%) CRM Project Manager
17 85 (3.16%) Dynamics CRM Consultant
18 78 (2.90%) .NET Developer
19 73 (2.72%) CRM Solutions Architect
20 64 (2.38%) Administrator
Libraries, Frameworks & Software Standards
1 392 (14.59%) .NET
2 202 (7.52%) HTML
3 157 (5.84%) CSS
4 127 (4.73%) Web Services
5 120 (4.47%) ASP.NET
6 115 (4.28%) REST
7 92 (3.42%) SOAP
8 90 (3.35%) AngularJS
9 74 (2.75%) Middleware
10 68 (2.53%) XML
11 64 (2.38%) .NET Framework
12 62 (2.31%) RESTful
12 62 (2.31%) WCF
13 58 (2.16%) HTML5
14 57 (2.12%) ASP.NET Web API
15 49 (1.82%) J2EE
16 41 (1.53%) ASP.NET MVC
17 39 (1.45%) jQuery
18 36 (1.34%) JSON
19 35 (1.30%) Entity Framework
Miscellaneous
1 179 (6.66%) Analytical Skills
2 116 (4.32%) User Experience
3 64 (2.38%) Management Information System
4 54 (2.01%) Greenfield Project
5 53 (1.97%) Enterprise Software
6 50 (1.86%) Mobile App
7 42 (1.56%) Self-Motivation
8 39 (1.45%) Social Media
9 31 (1.15%) Computer Science
10 27 (1.00%) Clustering
11 22 (0.82%) Fintech
12 20 (0.74%) PKI
13 17 (0.63%) IVR
13 17 (0.63%) Linux Command Line
14 16 (0.60%) Data Centre
15 15 (0.56%) e-Learning
16 14 (0.52%) Data Structures
17 11 (0.41%) FMCG
18 10 (0.37%) Marketing Technology
19 8 (0.30%) PMI
Operating Systems
1 125 (4.65%) Windows
2 92 (3.42%) Unix
3 67 (2.49%) Linux
4 61 (2.27%) Windows Server
5 24 (0.89%) Windows 7
6 23 (0.86%) Windows 10
7 22 (0.82%) AIX
8 20 (0.74%) Apple iOS
8 20 (0.74%) Windows Server 2008
9 19 (0.71%) Windows Server 2012
10 9 (0.33%) Windows XP
11 7 (0.26%) Windows Server 2003
12 6 (0.22%) Windows Vista
13 5 (0.19%) Android
14 4 (0.15%) Red Hat Enterprise Linux
14 4 (0.15%) Windows 2000
15 2 (0.074%) HPUX
15 2 (0.074%) Mac OS
15 2 (0.074%) Mac OS X
16 1 (0.037%) CentOS
Processes & Methodologies
1 723 (26.91%) Agile Software Development
2 301 (11.20%) Project Management
3 286 (10.64%) Stakeholder Management
4 275 (10.23%) Migration
5 244 (9.08%) ERP
6 216 (8.04%) Business Intelligence
7 184 (6.85%) Scrum
8 181 (6.74%) Analytics
9 167 (6.22%) Business Analysis
10 164 (6.10%) E-Commerce
10 164 (6.10%) Workflow
11 153 (5.69%) Data Migration
12 152 (5.66%) ITIL
12 152 (5.66%) Waterfall
13 144 (5.36%) Problem-Solving
14 136 (5.06%) SDLC
15 128 (4.76%) MVC
16 122 (4.54%) SOA
17 113 (4.21%) User Stories
18 111 (4.13%) User Acceptance Testing
Programming Languages
1 466 (17.34%) SQL
2 346 (12.88%) C#
3 343 (12.77%) JavaScript
4 204 (7.59%) Java
5 65 (2.42%) T-SQL
6 52 (1.94%) Python
7 47 (1.75%) PL/SQL
8 40 (1.49%) Apex Code
9 31 (1.15%) PowerShell
10 26 (0.97%) R
11 25 (0.93%) WebLogic Scripting Tool
12 22 (0.82%) PHP
13 19 (0.71%) Shell Script
14 17 (0.63%) C
15 14 (0.52%) ES6
15 14 (0.52%) SOQL
15 14 (0.52%) VBA
16 12 (0.45%) Java 8
17 11 (0.41%) VB.NET
18 10 (0.37%) Bash Shell
Qualifications
1 127 (4.73%) Degree
2 79 (2.94%) Security Cleared
3 58 (2.16%) SC Cleared
4 35 (1.30%) PMP
5 34 (1.27%) Microsoft Certification
6 32 (1.19%) PMI Certification
7 24 (0.89%) PRINCE2 Certification
8 23 (0.86%) Computer Science Degree
9 22 (0.82%) CCA
10 19 (0.71%) ISEB
11 14 (0.52%) TOGAF Certification
12 13 (0.48%) BPSS Clearance
12 13 (0.48%) MCSE
13 12 (0.45%) DV Cleared
14 10 (0.37%) ITIL Certification
15 9 (0.33%) PRINCE2 Practitioner
16 8 (0.30%) Cisco Certification
17 7 (0.26%) Master's Degree
17 7 (0.26%) Numerate Degree
18 6 (0.22%) CCNA
Quality Assurance & Compliance
1 104 (3.87%) QA
2 56 (2.08%) GDPR
3 47 (1.75%) Data Quality
4 37 (1.38%) SLA
5 22 (0.82%) PMO
6 4 (0.15%) COBIT
6 4 (0.15%) GxP
7 3 (0.11%) Disclosure Scotland
8 2 (0.074%) ISO/IEC 20000
8 2 (0.074%) PCI DSS
8 2 (0.074%) Sarbanes-Oxley
9 1 (0.037%) Actionable Recommendations
9 1 (0.037%) ISO 9001
9 1 (0.037%) ISO/IEC 27001
9 1 (0.037%) P3O
System Software
1 78 (2.90%) Active Directory
2 22 (0.82%) Docker
3 8 (0.30%) XenApp
4 7 (0.26%) VMware Infrastructure
5 6 (0.22%) Hyper-V
6 5 (0.19%) Virtual Machines
6 5 (0.19%) VMware Workstation
7 4 (0.15%) Terminal Services
8 3 (0.11%) HDFS
8 3 (0.11%) Virtual Servers
9 2 (0.074%) Apache Flume
9 2 (0.074%) VMware ESXi
9 2 (0.074%) vSphere
10 1 (0.037%) Virtual Desktop
Systems Management
1 36 (1.34%) Single Sign-On
2 22 (0.82%) HP ALM
3 18 (0.67%) CA Single Sign-On
3 18 (0.67%) OpenSSO
3 18 (0.67%) Systems Management Server (SMS)
4 15 (0.56%) HP Quality Center
5 8 (0.30%) SCCM
6 5 (0.19%) Ansible
6 5 (0.19%) Puppet
6 5 (0.19%) WSUS
7 3 (0.11%) Opscode Chef
7 3 (0.11%) Salt
7 3 (0.11%) SCOM
8 2 (0.074%) Cisco Prime
8 2 (0.074%) EMC NetWorker
8 2 (0.074%) Kubernetes
8 2 (0.074%) Oozie
8 2 (0.074%) TrustSec
8 2 (0.074%) WhatsUp Gold
9 1 (0.037%) Cisco UCCE
Vendors
1 810 (30.15%) Microsoft
2 450 (16.75%) Salesforce.com
3 225 (8.37%) Oracle
4 204 (7.59%) SAP
5 58 (2.16%) Adobe
6 51 (1.90%) IBM
7 47 (1.75%) Sitecore
8 42 (1.56%) Siebel
9 32 (1.19%) Google
10 31 (1.15%) HP
11 29 (1.08%) Salesforce Marketing Cloud
11 29 (1.08%) Tableau
12 25 (0.93%) Sage
13 24 (0.89%) Remedy
13 24 (0.89%) webMethods
14 22 (0.82%) Informatica
15 19 (0.71%) Cisco
15 19 (0.71%) Marketo
16 18 (0.67%) ATG
16 18 (0.67%) VMware