Period
to 21 February 2020

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 21 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
21 Feb 2020
Same period 2019 Same period 2018
Rank 75 82 83
Rank change year-on-year +7 +1 -15
Contract jobs citing CRM 1,983 2,885 3,019
As % of all contract IT jobs advertised in the UK 2.90% 2.91% 2.97%
As % of the Processes & Methodologies category 3.41% 3.33% 3.44%
Number of daily rates quoted 1,312 1,912 2,014
UK median daily rate £475 £450 £446
Median daily rate % change year-on-year +5.56% +0.84% +5.00%
10th Percentile £300 £306 £293
90th Percentile £643 £625 £588
UK excluding London median daily rate £450 £450 £419
% change year-on-year - +7.36% +4.79%
Number of hourly rates quoted 51 50 55
UK median hourly rate £21.50 £20.04 £18.50
Median hourly rate % change year-on-year +7.30% +8.31% -32.73%
10th Percentile £13.06 £12.45 £10.00
90th Percentile £49.50 £82.33 £43.90
UK excluding London median hourly rate £18.50 £21.04 £17.50
% change year-on-year -12.06% +20.21% -36.36%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 58,217 86,577 87,736
As % of all contract IT jobs advertised in the UK 85.05% 87.35% 86.36%
Number of daily rates quoted 37,630 57,241 58,557
UK median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +5.88%
10th Percentile £285 £300 £281
90th Percentile £650 £650 £638
UK excluding London median daily rate £438 £425 £413
% change year-on-year +2.94% +3.03% +3.13%
Number of hourly rates quoted 1,922 2,248 2,146
UK median hourly rate £23.50 £24.00 £23.50
Median hourly rate % change year-on-year -2.08% +2.13% -3.73%
10th Percentile £12.44 £11.39 £11.41
90th Percentile £53.25 £50.00 £50.25
UK excluding London median hourly rate £21.00 £22.75 £24.00
% change year-on-year -7.69% -5.21% +3.30%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 21 February 2020.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 21 February 2020.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 21 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 1,855 £475 +4.63% 1,005
UK excluding London -1 1,138 £450 - 708
London +15 799 £488 +2.63% 341
South East +21 418 £450 -5.26% 179
South West +11 193 £500 +5.26% 88
Midlands +7 186 £450 - 139
North of England -36 185 £450 +4.35% 184
West Midlands +12 166 £450 - 87
North West -35 122 £450 +2.86% 103
Scotland +15 75 £400 -5.88% 18
East of England -29 57 £480 +14.29% 71
Yorkshire +50 56 £500 +33.33% 63
East Midlands +9 18 £425 - 49
Wales +22 15 £438 +7.69% 24
North East -5 8 £475 +24.18% 20
Channel Islands -3 6 - - 2
Northern Ireland +4 3 £140 -65.00% 3

For the 6 months to 21 February 2020, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 889 (44.83%) Dynamics CRM
2 658 (33.18%) Microsoft
3 524 (26.42%) Agile Software Development
3 524 (26.42%) Dynamics 365
4 423 (21.33%) Salesforce.com
5 407 (20.52%) Azure
6 319 (16.09%) Finance
7 301 (15.18%) SQL
8 284 (14.32%) C#
9 263 (13.26%) Marketing
10 258 (13.01%) .NET
11 248 (12.51%) Migration
12 247 (12.46%) SharePoint
13 242 (12.20%) Power Platform
14 230 (11.60%) Business Intelligence
15 222 (11.20%) Power BI
16 218 (10.99%) ERP
17 214 (10.79%) Stakeholder Management
18 210 (10.59%) JavaScript
19 196 (9.88%) SQL Server
20 166 (8.37%) HTML
21 161 (8.12%) DevOps
22 160 (8.07%) Scrum
23 152 (7.67%) SAP
24 149 (7.51%) Public Sector
25 147 (7.41%) Java
26 136 (6.86%) Office 365
27 125 (6.30%) Security Cleared
28 123 (6.20%) Oracle
29 121 (6.10%) Data Migration

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 247 (12.46%) SharePoint
2 83 (4.19%) CMS
3 35 (1.77%) Confluence
4 31 (1.56%) BizTalk Server
4 31 (1.56%) IIS
5 27 (1.36%) MS Exchange
6 24 (1.21%) Adobe Experience Manager
7 18 (0.91%) Skype for Business
7 18 (0.91%) Umbraco
8 17 (0.86%) SAP Portal
9 16 (0.81%) Sitecore CMS
10 14 (0.71%) NetWeaver
11 13 (0.66%) SharePoint 2013
12 12 (0.61%) Exchange Server 2010
13 11 (0.55%) Drupal
14 8 (0.40%) Anypoint
14 8 (0.40%) SAS
15 7 (0.35%) Apache
15 7 (0.35%) WebSphere
16 6 (0.30%) SAP EP
Applications
1 87 (4.39%) Microsoft Excel
2 58 (2.92%) Microsoft Office
3 48 (2.42%) MS Visio
4 40 (2.02%) Microsoft PowerPoint
5 17 (0.86%) Microsoft Project
6 10 (0.50%) Photoshop
7 9 (0.45%) Spreadsheet
8 8 (0.40%) Sketch
9 7 (0.35%) Adobe After Effects
9 7 (0.35%) InDesign
10 4 (0.20%) InVision
11 3 (0.15%) Chatbot
12 2 (0.10%) Adobe Creative Suite
13 1 (0.050%) Adobe Illustrator
13 1 (0.050%) SPSS
13 1 (0.050%) Zeplin
Business Applications
1 889 (44.83%) Dynamics CRM
2 109 (5.50%) Salesforce.com CRM
3 46 (2.32%) Dynamics AX
4 36 (1.82%) SAP ERP
5 31 (1.56%) SAP CRM
6 22 (1.11%) NetSuite
7 20 (1.01%) Oracle EBS
8 19 (0.96%) Dynamics NAV
8 19 (0.96%) SAP S/4HANA
9 18 (0.91%) Payment Gateway
10 17 (0.86%) SAP PSCD
11 14 (0.71%) Sparx Enterprise Architect
12 9 (0.45%) Eloqua
12 9 (0.45%) Magento
12 9 (0.45%) Oracle CRM
12 9 (0.45%) SAP Oil and Gas
12 9 (0.45%) Unit4 Business World
13 8 (0.40%) Oracle EBS R12
14 7 (0.35%) Dynamics GP
15 6 (0.30%) SAP IS-U
Cloud Services
1 524 (26.42%) Dynamics 365
2 407 (20.52%) Azure
3 242 (12.20%) Power Platform
4 136 (6.86%) Office 365
5 85 (4.29%) SaaS
6 73 (3.68%) AWS
7 68 (3.43%) Serverless
8 51 (2.57%) Azure Functions
8 51 (2.57%) PowerApps
9 44 (2.22%) PaaS
10 41 (2.07%) Azure Active Directory
11 37 (1.87%) Microsoft Flow
12 24 (1.21%) Azure Data Factory
13 22 (1.11%) Cloud Computing
13 22 (1.11%) Google Analytics
13 22 (1.11%) Salesforce Service Cloud
14 18 (0.91%) Force.com
15 17 (0.86%) SuccessFactors
16 15 (0.76%) IaaS
17 14 (0.71%) GCP
Communications & Networking
1 19 (0.96%) Firewall
2 18 (0.91%) Skype
2 18 (0.91%) WAN
3 16 (0.81%) DNS
3 16 (0.81%) LAN
4 13 (0.66%) Internet
5 12 (0.61%) HTTP
6 11 (0.55%) Network Security
6 11 (0.55%) TCP/IP
7 8 (0.40%) 3G
7 8 (0.40%) 4G
7 8 (0.40%) DHCP
7 8 (0.40%) SMS
8 6 (0.30%) 5G
8 6 (0.30%) CTI
8 6 (0.30%) VLAN
9 5 (0.25%) PABX
9 5 (0.25%) SSL
9 5 (0.25%) VPN
10 4 (0.20%) WebEx
Database & Business Intelligence
1 222 (11.20%) Power BI
2 196 (9.88%) SQL Server
3 116 (5.85%) SQL Server Reporting Services
4 97 (4.89%) SQL Server Integration Services
5 53 (2.67%) Data Warehouse
6 33 (1.66%) Big Data
7 28 (1.41%) BusinessObjects
8 26 (1.31%) MySQL
9 21 (1.06%) SQL Server Analysis Services
10 20 (1.01%) Data Lake
10 20 (1.01%) Oracle Database
11 17 (0.86%) Relational Database
12 15 (0.76%) NoSQL
12 15 (0.76%) SQL Server 2016
13 13 (0.66%) Azure SQL Database
13 13 (0.66%) PostgreSQL
13 13 (0.66%) SQL Server 2012
14 11 (0.55%) SAP BW
14 11 (0.55%) SAP Data Services
14 11 (0.55%) SQL Server 2008
Development Applications
1 75 (3.78%) Visual Studio
2 70 (3.53%) JIRA
3 42 (2.12%) Team Foundation Server
4 19 (0.96%) Git (software)
5 17 (0.86%) Selenium
6 16 (0.81%) Visual Studio Team System
7 10 (0.50%) SQL Server Management Studio (SSMS)
7 10 (0.50%) TeamCity
8 9 (0.45%) HP UFT
9 8 (0.40%) Postman
10 7 (0.35%) Octopus Deploy
11 6 (0.30%) Cucumber
11 6 (0.30%) JMeter
11 6 (0.30%) SoapUI
12 5 (0.25%) Grunt
12 5 (0.25%) gulp
12 5 (0.25%) Jenkins
12 5 (0.25%) Oracle Forms
13 4 (0.20%) Ant
13 4 (0.20%) SpecFlow
General
1 319 (16.09%) Finance
2 263 (13.26%) Marketing
3 149 (7.51%) Public Sector
4 100 (5.04%) Retail
5 72 (3.63%) Telecoms
6 54 (2.72%) Banking
7 52 (2.62%) Billing
8 31 (1.56%) Legal
8 31 (1.56%) Manufacturing
9 25 (1.26%) Back Office
10 23 (1.16%) Advertising
11 19 (0.96%) Local Government
12 16 (0.81%) Pharmaceutical
13 14 (0.71%) Electronics
14 11 (0.55%) French Language
14 11 (0.55%) Law
15 9 (0.45%) Automotive
16 8 (0.40%) General Ledger
17 7 (0.35%) Housing Association
18 5 (0.25%) Front Office
Job Titles
1 451 (22.74%) Developer
2 331 (16.69%) Architect
3 322 (16.24%) Analyst
4 220 (11.09%) Consultant
5 172 (8.67%) CRM Developer
6 150 (7.56%) Project Manager
7 149 (7.51%) Business Analyst
8 127 (6.40%) Solutions Architect
9 126 (6.35%) Dynamics CRM Developer
10 95 (4.79%) CRM Manager
11 91 (4.59%) CRM Analyst
12 89 (4.49%) CRM Consultant
13 83 (4.19%) CRM Architect
13 83 (4.19%) Microsoft Developer
14 71 (3.58%) Technical Architect
15 61 (3.08%) Dynamics CRM Consultant
16 51 (2.57%) Data Analyst
16 51 (2.57%) Functional Consultant
17 49 (2.47%) CRM Business Analyst
17 49 (2.47%) Dynamics CRM Architect
Libraries, Frameworks & Software Standards
1 258 (13.01%) .NET
2 166 (8.37%) HTML
3 106 (5.35%) Web Services
4 102 (5.14%) ASP.NET
5 79 (3.98%) CSS
6 67 (3.38%) XML
7 60 (3.03%) REST
8 41 (2.07%) SOAP
9 40 (2.02%) Node.js
10 37 (1.87%) JSON
11 34 (1.71%) jQuery
12 30 (1.51%) AngularJS
12 30 (1.51%) Middleware
13 26 (1.31%) Visualforce
14 25 (1.26%) .NET Framework
14 25 (1.26%) HTML5
15 23 (1.16%) Twitter Bootstrap
16 22 (1.11%) OAuth
17 19 (0.96%) OpenID
17 19 (0.96%) RESTful
Miscellaneous
1 105 (5.30%) Analytical Skills
2 80 (4.03%) User Experience
3 55 (2.77%) Management Information System
4 42 (2.12%) Greenfield Project
5 35 (1.77%) Enterprise Software
6 28 (1.41%) Mobile App
7 15 (0.76%) Algorithms
8 14 (0.71%) Self-Motivation
8 14 (0.71%) Social Media
9 13 (0.66%) Data Structures
9 13 (0.66%) Marketing Technology
10 12 (0.61%) Life Science
11 11 (0.55%) IVR
12 10 (0.50%) FMCG
13 8 (0.40%) Clustering
14 7 (0.35%) Public Cloud
14 7 (0.35%) Virtual Team
15 6 (0.30%) Analytical Mindset
15 6 (0.30%) PMI
16 5 (0.25%) Acoustics
Operating Systems
1 55 (2.77%) Windows
2 24 (1.21%) Linux
3 23 (1.16%) Android
4 21 (1.06%) Windows Server 2012
5 20 (1.01%) Windows 10
6 19 (0.96%) Windows Server 2008
7 18 (0.91%) Windows Server
8 17 (0.86%) Apple iOS
9 15 (0.76%) Unix
10 10 (0.50%) Windows 7
11 8 (0.40%) AIX
11 8 (0.40%) SUSE
12 4 (0.20%) Oracle Linux
12 4 (0.20%) VMS
12 4 (0.20%) Windows Server 2003
13 2 (0.10%) Mac OS X
13 2 (0.10%) Windows 8
14 1 (0.050%) CentOS
14 1 (0.050%) Red Hat Enterprise Linux
14 1 (0.050%) Solaris
Processes & Methodologies
1 524 (26.42%) Agile Software Development
2 248 (12.51%) Migration
3 230 (11.60%) Business Intelligence
4 218 (10.99%) ERP
5 214 (10.79%) Stakeholder Management
6 161 (8.12%) DevOps
7 160 (8.07%) Scrum
8 121 (6.10%) Data Migration
9 118 (5.95%) Project Management
10 116 (5.85%) Analytics
11 106 (5.35%) ITIL
12 104 (5.24%) Problem-Solving
13 103 (5.19%) Project Delivery
14 101 (5.09%) Workflow
15 98 (4.94%) Change Management
16 90 (4.54%) Business Analysis
17 89 (4.49%) E-Commerce
18 86 (4.34%) Waterfall
19 82 (4.14%) Data Modelling
20 75 (3.78%) Test Automation
Programming Languages
1 301 (15.18%) SQL
2 284 (14.32%) C#
3 210 (10.59%) JavaScript
4 147 (7.41%) Java
5 52 (2.62%) Python
6 47 (2.37%) Apex Code
7 33 (1.66%) PHP
8 24 (1.21%) T-SQL
9 22 (1.11%) C
9 22 (1.11%) PowerShell
10 21 (1.06%) ABAP
11 17 (0.86%) PL/SQL
12 16 (0.81%) C++
13 14 (0.71%) VB.NET
14 12 (0.61%) TypeScript
15 7 (0.35%) VB
16 6 (0.30%) SOQL
16 6 (0.30%) VBA
16 6 (0.30%) VBScript
17 5 (0.25%) XQuery
Qualifications
1 125 (6.30%) Security Cleared
2 103 (5.19%) SC Cleared
3 70 (3.53%) Degree
4 32 (1.61%) BPSS Clearance
5 23 (1.16%) ISEB
6 21 (1.06%) Microsoft Certification
7 19 (0.96%) ISTQB
8 17 (0.86%) TOGAF Certification
9 15 (0.76%) Computer Science Degree
9 15 (0.76%) PMP
10 14 (0.71%) DV Cleared
11 13 (0.66%) DBS Check
12 12 (0.61%) ISTQB Foundation Certification
12 12 (0.61%) PMI Certification
13 11 (0.55%) ITIL Certification
14 9 (0.45%) CCA
14 9 (0.45%) PRINCE2 Certification
15 8 (0.40%) PRINCE2 Practitioner
16 7 (0.35%) Master's Degree
17 6 (0.30%) HND
Quality Assurance & Compliance
1 63 (3.18%) QA
2 48 (2.42%) GDPR
3 42 (2.12%) SLA
4 29 (1.46%) Data Quality
5 25 (1.26%) PMO
6 5 (0.25%) HMG Security Policy Framework
7 3 (0.15%) ISO/IEC 27001
7 3 (0.15%) P3O
8 2 (0.10%) GxP
8 2 (0.10%) ISO/IEC 20000
8 2 (0.10%) NIST
9 1 (0.050%) Actionable Recommendations
9 1 (0.050%) COBIT
9 1 (0.050%) Disclosure Scotland
9 1 (0.050%) MiFID
9 1 (0.050%) PCI DSS
9 1 (0.050%) Solvency II
9 1 (0.050%) WCAG
System Software
1 90 (4.54%) Active Directory
2 21 (1.06%) VMware Infrastructure
3 15 (0.76%) Hyper-V
4 10 (0.50%) Docker
5 9 (0.45%) Virtual Machines
6 6 (0.30%) vSphere
7 5 (0.25%) NFS
8 4 (0.20%) VMware ESXi
9 3 (0.15%) Terminal Services
9 3 (0.15%) VMware Workstation
10 2 (0.10%) NDS
10 2 (0.10%) NetIQ eDirectory
10 2 (0.10%) XenApp
11 1 (0.050%) HDFS
11 1 (0.050%) Virtual Desktop
11 1 (0.050%) Virtual Servers
Systems Management
1 19 (0.96%) Kubernetes
2 8 (0.40%) Data Guard
2 8 (0.40%) HP ALM
2 8 (0.40%) Oracle Enterprise Manager
2 8 (0.40%) Oracle RMAN
2 8 (0.40%) SCCM
3 6 (0.30%) Backup Exec
4 5 (0.25%) FortiGate
4 5 (0.25%) Grafana
4 5 (0.25%) Terraform
5 4 (0.20%) HP Quality Center
5 4 (0.20%) Microsoft Intune
5 4 (0.20%) Single Sign-On
6 2 (0.10%) Ansible
6 2 (0.10%) Nessus
6 2 (0.10%) SCDPM
7 1 (0.050%) Docker Swarm
7 1 (0.050%) MIIS
7 1 (0.050%) TeamSite
Vendors
1 658 (33.18%) Microsoft
2 423 (21.33%) Salesforce.com
3 152 (7.67%) SAP
4 123 (6.20%) Oracle
5 73 (3.68%) Adobe
6 42 (2.12%) Tableau
7 41 (2.07%) Sparx
8 40 (2.02%) Google
9 28 (1.41%) Sitecore
9 28 (1.41%) VMware
10 26 (1.31%) Salesforce Marketing Cloud
11 22 (1.11%) Citrix
12 19 (0.96%) webMethods
13 18 (0.91%) Siebel
14 16 (0.81%) HP
14 16 (0.81%) JD Edwards
15 15 (0.76%) MuleSoft
16 14 (0.71%) IBM
16 14 (0.71%) Informatica
17 13 (0.66%) Cisco