Period
to 19 February 2018

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 76 65 58
Rank change year-on-year -11 -7 -5
Contract jobs citing CRM 2,991 3,164 3,615
As % of all contract IT jobs advertised in the UK 2.97% 3.35% 3.35%
As % of the Processes & Methodologies category 3.51% 4.00% 4.04%
Number of daily rates quoted 1,994 2,186 2,376
UK median daily rate £443 £425 £425
Median daily rate % change year-on-year +4.12% - +1.19%
10th Percentile £291 £275 £263
90th Percentile £588 £588 £583
UK excluding London median daily rate £419 £400 £413
% change year-on-year +4.79% -3.03% +3.13%
Number of hourly rates quoted 53 47 45
UK median hourly rate £18.50 £27.50 £19.50
Median hourly rate % change year-on-year -32.73% +41.06% -12.38%
10th Percentile £10.00 £11.00 £11.10
90th Percentile £41.80 £45.05 £37.10
UK excluding London median hourly rate £17.50 £27.50 £19.50
% change year-on-year -36.36% +41.06% -2.53%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 85,325 79,198 89,420
As % of all contract IT jobs advertised in the UK 84.71% 83.79% 82.82%
Number of daily rates quoted 57,012 52,465 58,154
UK median daily rate £450 £425 £425
Median daily rate % change year-on-year +5.88% - +6.25%
10th Percentile £288 £263 £263
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £390
% change year-on-year +3.13% +2.56% +4.00%
Number of hourly rates quoted 2,051 2,203 2,639
UK median hourly rate £24.00 £25.00 £24.25
Median hourly rate % change year-on-year -4.00% +3.09% +21.25%
10th Percentile £11.50 £11.26 £11.38
90th Percentile £50.60 £49.75 £50.00
UK excluding London median hourly rate £24.29 £25.00 £26.00
% change year-on-year -2.84% -3.85% +23.81%

CRM
Job Vacancy Trend

Job postings citing CRM as a percentage of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM.

Contractor daily rate trend for CRM in the UK

CRM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CRM over the 6 months to 19 February 2018.

Contractor daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM.

Contractor hourly rate trend for CRM in the UK

CRM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing CRM over the 6 months to 19 February 2018.

Contractor hourly rate histogram for CRM in the UK

CRM
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -16 2,791 £450 +4.65% 951
UK excluding London -12 1,527 £419 +4.79% 604
London -6 1,388 £463 +2.78% 388
South East -10 577 £425 - 201
Midlands -7 294 £425 +6.25% 105
North of England -33 254 £425 - 119
West Midlands -11 220 £438 +4.79% 69
East of England -41 130 £373 +2.05% 69
North West -35 128 £425 +6.25% 82
South West +13 121 £375 -14.29% 61
Scotland +18 119 £405 +24.62% 29
Yorkshire -38 88 £425 -2.86% 32
East Midlands -2 67 £325 -13.62% 36
North East +28 38 £488 +21.88% 5
Northern Ireland +11 26 £350 -22.22% 3
Wales +8 20 £384 -2.54% 17
Channel Islands +1 1 - -

For the 6 months to 19 February 2018, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 1,095 (36.61%) Dynamics CRM
2 883 (29.52%) Microsoft
3 844 (28.22%) Agile Software Development
4 609 (20.36%) Finance
5 517 (17.29%) Salesforce.com
6 487 (16.28%) SQL
7 407 (13.61%) .NET
8 376 (12.57%) Stakeholder Management
9 359 (12.00%) Project Management
10 330 (11.03%) Marketing
11 321 (10.73%) Dynamics 365
12 306 (10.23%) JavaScript
13 288 (9.63%) C#
14 280 (9.36%) Migration
15 259 (8.66%) SQL Server
16 258 (8.63%) ERP
17 253 (8.46%) Business Intelligence
18 245 (8.19%) Scrum
19 240 (8.02%) SharePoint
20 237 (7.92%) Java
21 225 (7.52%) Analytics
22 222 (7.42%) SAP
23 220 (7.36%) Oracle
24 203 (6.79%) Analytical Skills
25 202 (6.75%) Retail
26 190 (6.35%) HTML
27 188 (6.29%) Business Analysis
28 187 (6.25%) E-Commerce
28 187 (6.25%) Microsoft Azure
29 168 (5.62%) Data Migration

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 240 (8.02%) SharePoint
2 129 (4.31%) CMS
3 52 (1.74%) WebSphere
4 48 (1.60%) BizTalk Server
5 42 (1.40%) SAS
6 41 (1.37%) Confluence
6 41 (1.37%) MS Exchange
7 33 (1.10%) Apache
7 33 (1.10%) Tomcat
8 32 (1.07%) Oracle SOA Suite
9 26 (0.87%) IIS
10 25 (0.84%) Sitecore CMS
11 22 (0.74%) Apache Spark
11 22 (0.74%) Drupal
12 18 (0.60%) Apache Solr
13 17 (0.57%) Oracle Service Bus
13 17 (0.57%) Skype for Business
14 16 (0.53%) Mule
15 14 (0.47%) NServiceBus
16 12 (0.40%) Adobe Experience Manager
Applications
1 150 (5.02%) Microsoft Excel
2 139 (4.65%) Microsoft Office
3 74 (2.47%) Microsoft PowerPoint
4 68 (2.27%) MS Visio
5 63 (2.11%) Microsoft Project
6 16 (0.53%) Spreadsheet
7 11 (0.37%) SPSS
8 6 (0.20%) Photoshop
9 1 (0.033%) Chatbot
9 1 (0.033%) InVision
9 1 (0.033%) Notepad++
9 1 (0.033%) Stata
9 1 (0.033%) UXPin
Business Applications
1 1,095 (36.61%) Dynamics CRM
2 145 (4.85%) Salesforce.com CRM
3 83 (2.77%) Dynamics AX
4 50 (1.67%) NetSuite
5 48 (1.60%) SAP CRM
6 31 (1.04%) Siebel CRM
7 21 (0.70%) Payment Gateway
8 20 (0.67%) Adobe Campaign
9 19 (0.64%) Oracle Utilities
9 19 (0.64%) SAP ERP
10 18 (0.60%) SAP IS-U
11 17 (0.57%) Dynamics NAV
12 16 (0.53%) Oracle Applications
12 16 (0.53%) Oracle CRM
13 15 (0.50%) SAP Hybris
14 13 (0.43%) Unit4 Business World
15 12 (0.40%) Unica
16 11 (0.37%) SAP FI
17 10 (0.33%) Lawson
17 10 (0.33%) Oracle EBS
Cloud Services
1 321 (10.73%) Dynamics 365
2 187 (6.25%) Microsoft Azure
3 118 (3.95%) Office 365
4 97 (3.24%) SaaS
5 70 (2.34%) Amazon AWS
6 36 (1.20%) PaaS
7 34 (1.14%) Google Analytics
7 34 (1.14%) Salesforce Service Cloud
8 27 (0.90%) Force.com
8 27 (0.90%) npm
9 22 (0.74%) Salesforce Sales Cloud
10 21 (0.70%) IaaS
11 14 (0.47%) Heroku
12 13 (0.43%) Amazon S3
12 13 (0.43%) Cloud Computing
12 13 (0.43%) Silverpop
13 12 (0.40%) FinancialForce
13 12 (0.40%) GitHub
13 12 (0.40%) Google Cloud Platform
13 12 (0.40%) OneDrive
Communications & Networking
1 45 (1.50%) Internet
2 37 (1.24%) HTTP
3 24 (0.80%) LAN
4 23 (0.77%) Skype
5 17 (0.57%) WAN
6 15 (0.50%) Firewall
7 14 (0.47%) DNS
8 12 (0.40%) DHCP
9 11 (0.37%) DSL
9 11 (0.37%) Network Security
10 10 (0.33%) Intranet
10 10 (0.33%) SMS
10 10 (0.33%) TCP/IP
11 9 (0.30%) CTI
11 9 (0.30%) SAN
11 9 (0.30%) VoIP
12 6 (0.20%) NetScaler
12 6 (0.20%) Wi-Fi
12 6 (0.20%) Wireless
13 5 (0.17%) Unified Communications
Database & Business Intelligence
1 259 (8.66%) SQL Server
2 121 (4.05%) SQL Server Integration Services
3 112 (3.74%) Data Warehouse
4 109 (3.64%) SQL Server Reporting Services
5 70 (2.34%) Relational Database
6 55 (1.84%) Power BI
7 46 (1.54%) Oracle Database
8 41 (1.37%) Big Data
9 38 (1.27%) Oracle Reports
10 36 (1.20%) MySQL
11 32 (1.07%) NoSQL
12 29 (0.97%) SQL Server 2012
13 27 (0.90%) BusinessObjects
13 27 (0.90%) Oracle Database 11g
14 26 (0.87%) SQL Server 2008
15 24 (0.80%) Hadoop
16 23 (0.77%) Data Mining
16 23 (0.77%) SQL Server 2016
16 23 (0.77%) SQL Server Analysis Services
17 21 (0.70%) RDBMS
Development Applications
1 128 (4.28%) JIRA
2 71 (2.37%) Visual Studio
3 57 (1.91%) Git (software)
4 49 (1.64%) Team Foundation Server
5 43 (1.44%) Jenkins
6 37 (1.24%) Visual Studio Team System
7 34 (1.14%) gulp
8 31 (1.04%) Jasmine
8 31 (1.04%) webpack
9 30 (1.00%) Karma Test Runner
9 30 (1.00%) Protractor
10 29 (0.97%) Selenium
11 26 (0.87%) Cucumber
12 22 (0.74%) Oracle Forms
13 21 (0.70%) Eclipse
14 19 (0.64%) LoadRunner
15 13 (0.43%) Zephyr
16 12 (0.40%) SpecFlow
16 12 (0.40%) TeamCity
17 11 (0.37%) SQL Server Management Studio (SSMS)
General
1 609 (20.36%) Finance
2 330 (11.03%) Marketing
3 202 (6.75%) Retail
4 143 (4.78%) Banking
5 111 (3.71%) Advertising
6 88 (2.94%) Billing
7 64 (2.14%) Telecoms
8 58 (1.94%) Legal
9 42 (1.40%) Manufacturing
10 39 (1.30%) Back Office
11 23 (0.77%) Financial Institution
11 23 (0.77%) Investment Banking
12 21 (0.70%) General Ledger
13 19 (0.64%) Pharmaceutical
13 19 (0.64%) Publishing
14 17 (0.57%) Games
14 17 (0.57%) Local Government
15 15 (0.50%) Automotive
15 15 (0.50%) Front Office
16 14 (0.47%) Law
Job Titles
1 643 (21.50%) Analyst
2 614 (20.53%) Developer
3 359 (12.00%) Business Analyst
4 345 (11.53%) Consultant
5 334 (11.17%) Architect
6 330 (11.03%) Project Manager
7 244 (8.16%) CRM Developer
8 203 (6.79%) CRM Analyst
9 180 (6.02%) CRM Consultant
9 180 (6.02%) CRM Manager
10 177 (5.92%) Dynamics CRM Developer
11 160 (5.35%) Solutions Architect
12 145 (4.85%) CRM Business Analyst
13 124 (4.15%) CRM Project Manager
14 114 (3.81%) Dynamics CRM Consultant
15 101 (3.38%) Microsoft Developer
16 95 (3.18%) CRM Architect
17 78 (2.61%) Administrator
18 77 (2.57%) Microsoft Consultant
19 74 (2.47%) Microsoft CRM Consultant
Libraries, Frameworks & Software Standards
1 407 (13.61%) .NET
2 190 (6.35%) HTML
3 149 (4.98%) CSS
4 120 (4.01%) Web Services
5 108 (3.61%) AngularJS
6 81 (2.71%) XML
7 80 (2.67%) REST
8 78 (2.61%) ASP.NET
8 78 (2.61%) HTML5
9 73 (2.44%) Middleware
10 59 (1.97%) J2EE
10 59 (1.97%) SOAP
11 58 (1.94%) Twitter Bootstrap
12 52 (1.74%) jQuery
13 51 (1.71%) RESTful
13 51 (1.71%) WCF
14 50 (1.67%) .NET Framework
15 47 (1.57%) Sass
16 43 (1.44%) Spring
17 42 (1.40%) ASP.NET Web API
Miscellaneous
1 203 (6.79%) Analytical Skills
2 119 (3.98%) User Experience
3 75 (2.51%) Management Information System
4 58 (1.94%) Greenfield Project
5 55 (1.84%) Computer Science
5 55 (1.84%) Mobile App
6 51 (1.71%) Social Media
7 40 (1.34%) Enterprise Software
8 23 (0.77%) Virtual Team
9 22 (0.74%) Fintech
9 22 (0.74%) IVR
10 18 (0.60%) Data Centre
10 18 (0.60%) Data Structures
10 18 (0.60%) e-Learning
10 18 (0.60%) FMCG
11 14 (0.47%) Clustering
12 13 (0.43%) NHS
13 12 (0.40%) Client/Server
13 12 (0.40%) Marketing Technology
13 12 (0.40%) PMI
Operating Systems
1 119 (3.98%) Windows
2 69 (2.31%) Windows Server
3 50 (1.67%) Linux
4 43 (1.44%) Unix
5 28 (0.94%) Windows Server 2008
6 24 (0.80%) Windows Server 2012
7 23 (0.77%) Windows 7
8 22 (0.74%) Windows 10
9 19 (0.64%) Apple iOS
10 14 (0.47%) AIX
10 14 (0.47%) Windows Server 2003
11 6 (0.20%) Android
12 5 (0.17%) CentOS
12 5 (0.17%) Windows 2000
13 3 (0.10%) Mac OS X
14 2 (0.067%) Red Hat Enterprise Linux
14 2 (0.067%) Windows XP
15 1 (0.033%) Oracle Linux
15 1 (0.033%) VMS
Processes & Methodologies
1 844 (28.22%) Agile Software Development
2 376 (12.57%) Stakeholder Management
3 359 (12.00%) Project Management
4 280 (9.36%) Migration
5 258 (8.63%) ERP
6 253 (8.46%) Business Intelligence
7 245 (8.19%) Scrum
8 225 (7.52%) Analytics
9 188 (6.29%) Business Analysis
10 187 (6.25%) E-Commerce
11 168 (5.62%) Data Migration
12 165 (5.52%) Waterfall
13 152 (5.08%) ITIL
13 152 (5.08%) Workflow
14 146 (4.88%) User Acceptance Testing
14 146 (4.88%) User Stories
15 143 (4.78%) Test Automation
16 136 (4.55%) SDLC
17 130 (4.35%) Data Management
18 124 (4.15%) SOA
Programming Languages
1 487 (16.28%) SQL
2 306 (10.23%) JavaScript
3 288 (9.63%) C#
4 237 (7.92%) Java
5 49 (1.64%) PHP
6 47 (1.57%) Apex Code
7 46 (1.54%) T-SQL
8 43 (1.44%) Python
9 40 (1.34%) PL/SQL
10 36 (1.20%) PowerShell
11 31 (1.04%) R
12 27 (0.90%) ES6
12 27 (0.90%) ES7
13 21 (0.70%) C
14 15 (0.50%) SOQL
14 15 (0.50%) TypeScript
15 13 (0.43%) WebLogic Scripting Tool
16 12 (0.40%) VB
17 11 (0.37%) VB.NET
17 11 (0.37%) VBA
Qualifications
1 160 (5.35%) Degree
2 87 (2.91%) Security Cleared
3 66 (2.21%) SC Cleared
4 41 (1.37%) Computer Science Degree
5 36 (1.20%) Microsoft Certification
6 35 (1.17%) PMI Certification
7 33 (1.10%) PMP
8 27 (0.90%) PRINCE2 Certification
9 26 (0.87%) ISEB
10 16 (0.53%) Cisco Certification
11 13 (0.43%) ITIL Certification
11 13 (0.43%) MCSE
12 11 (0.37%) CTC Cleared
13 10 (0.33%) CCNA
14 9 (0.30%) DV Cleared
14 9 (0.30%) ISTQB
15 8 (0.27%) APMP
15 8 (0.27%) CCA
15 8 (0.27%) CCNP
16 7 (0.23%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 127 (4.25%) QA
2 69 (2.31%) GDPR
3 49 (1.64%) Data Quality
4 30 (1.00%) PMO
5 28 (0.94%) SLA
6 6 (0.20%) MiFID
7 5 (0.17%) Sarbanes-Oxley
8 4 (0.13%) Disclosure Scotland
8 4 (0.13%) GxP
9 3 (0.10%) COBIT
9 3 (0.10%) WCAG
10 2 (0.067%) ISO/IEC 27001
11 1 (0.033%) Cyber Essentials
11 1 (0.033%) HL7
11 1 (0.033%) ISO/IEC 20000
11 1 (0.033%) P3O
11 1 (0.033%) PCI DSS
11 1 (0.033%) PMBOK
11 1 (0.033%) Solvency II
System Software
1 83 (2.77%) Active Directory
2 22 (0.74%) VMware Infrastructure
3 12 (0.40%) Hyper-V
3 12 (0.40%) XenApp
4 8 (0.27%) VMware Workstation
5 7 (0.23%) Virtual Machines
6 4 (0.13%) Oracle RAC
6 4 (0.13%) Terminal Services
6 4 (0.13%) Virtual Servers
7 2 (0.067%) HDFS
7 2 (0.067%) VMware ESXi
7 2 (0.067%) vSphere
8 1 (0.033%) Docker
8 1 (0.033%) OpenAM
8 1 (0.033%) OpenDJ
8 1 (0.033%) Terminal Server
8 1 (0.033%) Virtual Desktop
Systems Management
1 22 (0.74%) Single Sign-On
2 18 (0.60%) HP SiteScope
2 18 (0.60%) OpenView
2 18 (0.60%) Systems Management Server (SMS)
3 12 (0.40%) HP Quality Center
4 11 (0.37%) CA Single Sign-On
4 11 (0.37%) OpenSSO
5 8 (0.27%) SCCM
6 5 (0.17%) MOM
6 5 (0.17%) WSUS
7 4 (0.13%) Cisco IPCC
7 4 (0.13%) Microsoft Data Protection Manager
7 4 (0.13%) Oozie
7 4 (0.13%) Oracle Identity Management
7 4 (0.13%) SCOM
8 3 (0.10%) Rundeck
9 2 (0.067%) Cisco Prime
9 2 (0.067%) TrustSec
9 2 (0.067%) WebSphere Cast Iron
10 1 (0.033%) TeamSite
Vendors
1 883 (29.52%) Microsoft
2 517 (17.29%) Salesforce.com
3 222 (7.42%) SAP
4 220 (7.36%) Oracle
5 68 (2.27%) IBM
6 66 (2.21%) Adobe
7 53 (1.77%) Siebel
8 50 (1.67%) HP
9 48 (1.60%) Google
10 47 (1.57%) Salesforce Marketing Cloud
11 42 (1.40%) Sitecore
12 32 (1.07%) VMware
13 31 (1.04%) Informatica
14 30 (1.00%) Tableau
15 28 (0.94%) Twitter
16 27 (0.90%) Citrix
17 26 (0.87%) Workday
18 24 (0.80%) Cisco
19 23 (0.77%) JD Edwards
20 19 (0.64%) hybris