Period
to 31 May 2020

The following table provides summary statistics for contract job vacancies with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 31 May 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
UK
6 months to
31 May 2020
Same period 2019 Same period 2018
Rank 82 81 97
Rank change year-on-year -1 +16 -25
Contract jobs citing CRM 1,254 2,675 2,674
As % of all contract jobs advertised in the UK 2.70% 2.93% 2.64%
As % of the Processes & Methodologies category 3.16% 3.35% 3.04%
Number of daily rates quoted 854 1,888 1,786
Median daily rate £475 £454 £450
Median daily rate % change year-on-year +4.63% +0.89% +3.45%
10th Percentile £300 £305 £300
90th Percentile £638 £625 £600
UK excluding London median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +3.03%
Number of hourly rates quoted 34 43 57
Median hourly rate £27.50 £19.85 £16.00
Median hourly rate % change year-on-year +38.54% +24.06% -46.67%
10th Percentile £11.80 £11.25 £8.39
90th Percentile £47.18 £41.27 £54.65
UK excluding London median hourly rate £18.50 £22.92 £14.00
% change year-on-year -19.27% +63.68% -50.44%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Contract vacancies with a requirement for process or methodology skills 39,712 79,774 88,000
As % of all contract IT jobs advertised in the UK 85.47% 87.25% 86.95%
Number of daily rates quoted 25,011 52,474 58,014
Median daily rate £475 £475 £450
Median daily rate % change year-on-year - +5.56% +2.86%
10th Percentile £300 £305 £298
90th Percentile £675 £650 £638
UK excluding London median daily rate £450 £438 £420
% change year-on-year +2.86% +4.17% +5.00%
Number of hourly rates quoted 1,399 2,156 2,318
Median hourly rate £30.00 £24.75 £22.00
Median hourly rate % change year-on-year +21.20% +12.51% -13.73%
10th Percentile £12.75 £11.85 £11.18
90th Percentile £55.00 £52.50 £50.00
Median hourly rate £23.00 £23.96 £21.00
% change year-on-year -3.99% +14.07% -19.23%

CRM
Job Vacancy Trend

Job postings citing CRM as a proportion of all IT jobs advertised.

Job vacancy trend for CRM in the UK

CRM
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing CRM.

Daily rate trend for CRM in the UK

CRM
Daily Rate Histogram

Daily rate distribution for jobs citing CRM over the 6 months to 31 May 2020.

Daily rate histogram for CRM in the UK

CRM
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing CRM.

Hourly rate trend for CRM in the UK

CRM
Hourly Rate Histogram

Hourly rate distribution of jobs citing CRM over the 6 months to 31 May 2020.

Hourly rate histogram for CRM in the UK

CRM
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the UK over the 6 months to 31 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 1,160 £475 +4.40% 288
UK excluding London +2 725 £465 +3.33% 239
London -14 481 £475 - 70
South East +21 305 £450 -5.26% 64
South West +1 123 £500 - 33
North of England -31 106 £475 +11.76% 76
Midlands +7 99 £470 +1.62% 35
West Midlands +1 85 £481 +1.32% 25
North West -40 61 £464 +9.12% 39
Work from Home +20 55 £481 -1.28% 68
Yorkshire +29 38 £500 +33.33% 31
Scotland -10 37 £450 +2.86% 7
East of England -6 31 £469 +11.61% 10
Wales +22 16 £475 +5.56% 14
East Midlands +33 13 £425 +9.68% 10
North East +16 8 £475 +5.56% 6
Channel Islands +9 6 - - 1
Northern Ireland +17 2 - - 1

For the 6 months to 31 May 2020, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for CRM.

1 512 (40.83%) Dynamics CRM
2 359 (28.63%) Microsoft
3 338 (26.95%) Agile Software Development
4 294 (23.44%) Dynamics 365
5 258 (20.57%) Azure
6 247 (19.70%) Salesforce.com
7 187 (14.91%) SQL
8 180 (14.35%) .NET
9 174 (13.88%) Finance
10 172 (13.72%) C#
11 166 (13.24%) Marketing
12 161 (12.84%) Migration
13 154 (12.28%) JavaScript
14 150 (11.96%) Stakeholder Management
15 149 (11.88%) SharePoint
16 142 (11.32%) Business Intelligence
17 129 (10.29%) SAP
18 127 (10.13%) SQL Server
19 121 (9.65%) ERP
20 111 (8.85%) Power Platform
21 104 (8.29%) Scrum
22 101 (8.05%) Public Sector
23 99 (7.89%) HTML
24 98 (7.81%) Analytics
25 96 (7.66%) DevOps
26 95 (7.58%) Power BI
27 92 (7.34%) Java
28 87 (6.94%) Oracle
29 85 (6.78%) Data Migration
30 83 (6.62%) Project Management

CRM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 149 (11.88%) SharePoint
2 59 (4.70%) CMS
3 33 (2.63%) Confluence
4 22 (1.75%) IIS
5 19 (1.52%) Adobe Experience Manager
5 19 (1.52%) BizTalk Server
6 14 (1.12%) Umbraco
7 12 (0.96%) SAP Portal
8 9 (0.72%) MS Exchange
8 9 (0.72%) Sitecore CMS
9 8 (0.64%) Apache Spark
9 8 (0.64%) NetWeaver
9 8 (0.64%) Oracle SOA Suite
9 8 (0.64%) WordPress
10 7 (0.56%) SAS
11 6 (0.48%) Apache
12 5 (0.40%) Oracle Service Bus
12 5 (0.40%) SAP EP
12 5 (0.40%) Skype for Business
12 5 (0.40%) WebLogic
Applications
1 50 (3.99%) Microsoft Excel
2 38 (3.03%) Microsoft Office
3 23 (1.83%) MS Visio
4 20 (1.59%) Microsoft PowerPoint
5 8 (0.64%) Microsoft Project
6 7 (0.56%) Spreadsheet
7 3 (0.24%) Chatbot
7 3 (0.24%) Photoshop
8 2 (0.16%) Adobe After Effects
8 2 (0.16%) InDesign
8 2 (0.16%) Sketch
9 1 (0.080%) Adobe Creative Suite
9 1 (0.080%) Adobe Illustrator
Business Applications
1 512 (40.83%) Dynamics CRM
2 77 (6.14%) Salesforce.com CRM
3 35 (2.79%) Dynamics AX
4 23 (1.83%) SAP ERP
5 18 (1.44%) SAP CRM
6 16 (1.28%) NetSuite
7 14 (1.12%) Payment Gateway
7 14 (1.12%) SAP PSCD
8 12 (0.96%) SAP S/4HANA
9 10 (0.80%) Oracle EBS
10 9 (0.72%) Magento
11 5 (0.40%) Dynamics NAV
11 5 (0.40%) SAP IS-U
11 5 (0.40%) SAP Oil and Gas
12 4 (0.32%) Oracle Applications
12 4 (0.32%) Oracle CRM
12 4 (0.32%) Shopify
12 4 (0.32%) Siebel CRM
12 4 (0.32%) Unit4 Business World
13 3 (0.24%) Scribe Insight
Cloud Services
1 294 (23.44%) Dynamics 365
2 258 (20.57%) Azure
3 111 (8.85%) Power Platform
4 76 (6.06%) Office 365
5 59 (4.70%) AWS
6 56 (4.47%) SaaS
7 32 (2.55%) PaaS
8 27 (2.15%) Logic Apps
8 27 (2.15%) PowerApps
9 24 (1.91%) Salesforce Service Cloud
10 21 (1.67%) Google Analytics
11 16 (1.28%) IaaS
11 16 (1.28%) Serverless
12 15 (1.20%) Power Automate
13 13 (1.04%) Azure Active Directory
14 12 (0.96%) Force.com
14 12 (0.96%) Oracle CX
15 11 (0.88%) Adobe Analytics
15 11 (0.88%) Salesforce Sales Cloud
16 9 (0.72%) Azure Functions
Communications & Networking
1 16 (1.28%) Internet
2 13 (1.04%) Skype
3 12 (0.96%) HTTP
4 9 (0.72%) 3G
4 9 (0.72%) 4G
5 8 (0.64%) 5G
5 8 (0.64%) SMS
6 6 (0.48%) Broadband
6 6 (0.48%) CTI
6 6 (0.48%) DNS
6 6 (0.48%) Network Security
6 6 (0.48%) SSL
7 5 (0.40%) VoIP
8 4 (0.32%) WAN
9 3 (0.24%) Firewall
9 3 (0.24%) Intranet
9 3 (0.24%) LAN
9 3 (0.24%) TCP/IP
9 3 (0.24%) Unified Communications
9 3 (0.24%) Wireless
Database & Business Intelligence
1 127 (10.13%) SQL Server
2 95 (7.58%) Power BI
3 55 (4.39%) SQL Server Reporting Services
4 37 (2.95%) SQL Server Integration Services
5 36 (2.87%) Data Warehouse
6 31 (2.47%) BusinessObjects
7 25 (1.99%) MySQL
8 24 (1.91%) Big Data
9 19 (1.52%) Oracle Database
10 16 (1.28%) Data Lake
10 16 (1.28%) SQL Server Analysis Services
11 14 (1.12%) Relational Database
12 12 (0.96%) SQL Server 2008
13 11 (0.88%) Hadoop
14 9 (0.72%) SAP BW
15 8 (0.64%) NoSQL
15 8 (0.64%) RDBMS
16 7 (0.56%) Microsoft Analysis Services
16 7 (0.56%) SAP Data Services
16 7 (0.56%) SAP HANA
Development Applications
1 51 (4.07%) JIRA
2 47 (3.75%) Visual Studio
3 37 (2.95%) Team Foundation Server
4 21 (1.67%) Git (software)
5 16 (1.28%) Visual Studio Team System
6 14 (1.12%) Selenium
7 7 (0.56%) Jenkins
8 6 (0.48%) Cucumber
8 6 (0.48%) HP UFT
8 6 (0.48%) Postman
9 5 (0.40%) Mocha
10 4 (0.32%) Octopus Deploy
10 4 (0.32%) SoapUI
10 4 (0.32%) SpecFlow
10 4 (0.32%) TeamCity
11 3 (0.24%) Ant
11 3 (0.24%) JMeter
12 2 (0.16%) Dreamweaver
12 2 (0.16%) JUnit
12 2 (0.16%) Karma Test Runner
General
1 174 (13.88%) Finance
2 166 (13.24%) Marketing
3 101 (8.05%) Public Sector
4 54 (4.31%) Retail
5 49 (3.91%) Telecoms
6 40 (3.19%) Billing
7 28 (2.23%) Banking
7 28 (2.23%) Local Government
8 22 (1.75%) Manufacturing
8 22 (1.75%) Pharmaceutical
9 18 (1.44%) Back Office
10 16 (1.28%) Legal
11 14 (1.12%) Advertising
12 11 (0.88%) Electronics
13 8 (0.64%) General Ledger
14 7 (0.56%) French Language
15 6 (0.48%) Automotive
15 6 (0.48%) Front Office
16 4 (0.32%) Law
17 3 (0.24%) Housing Association
Job Titles
1 285 (22.73%) Developer
2 228 (18.18%) Architect
3 196 (15.63%) Analyst
4 134 (10.69%) Consultant
5 107 (8.53%) CRM Developer
6 102 (8.13%) Business Analyst
7 87 (6.94%) Project Manager
8 83 (6.62%) Solutions Architect
9 76 (6.06%) Dynamics CRM Developer
10 63 (5.02%) CRM Architect
11 61 (4.86%) CRM Manager
12 54 (4.31%) CRM Consultant
13 46 (3.67%) CRM Analyst
14 43 (3.43%) Salesforce Developer
14 43 (3.43%) Technical Architect
15 42 (3.35%) Dynamics CRM Consultant
16 39 (3.11%) Microsoft Developer
17 38 (3.03%) Dynamics CRM Architect
18 34 (2.71%) Data Analyst
19 32 (2.55%) Functional Consultant
Libraries, Frameworks & Software Standards
1 180 (14.35%) .NET
2 99 (7.89%) HTML
3 71 (5.66%) CSS
4 67 (5.34%) Web Services
5 50 (3.99%) XML
6 36 (2.87%) REST
7 35 (2.79%) ASP.NET
8 34 (2.71%) jQuery
9 32 (2.55%) SOAP
10 28 (2.23%) Node.js
11 27 (2.15%) React
12 26 (2.07%) Middleware
13 22 (1.75%) .NET Framework
13 22 (1.75%) AngularJS
13 22 (1.75%) Visualforce
14 20 (1.59%) HTML5
14 20 (1.59%) JSON
15 19 (1.52%) OAuth
16 18 (1.44%) OpenID
16 18 (1.44%) Twitter Bootstrap
Miscellaneous
1 74 (5.90%) Analytical Skills
2 59 (4.70%) User Experience
3 30 (2.39%) Management Information System
4 19 (1.52%) Greenfield Project
4 19 (1.52%) Mobile App
5 16 (1.28%) Algorithms
6 15 (1.20%) Enterprise Software
7 13 (1.04%) Self-Motivation
8 10 (0.80%) Data Structures
9 9 (0.72%) Social Media
10 8 (0.64%) Life Science
11 7 (0.56%) Analytical Mindset
11 7 (0.56%) FMCG
12 6 (0.48%) Clustering
12 6 (0.48%) IVR
13 4 (0.32%) NHS
14 3 (0.24%) Equities
14 3 (0.24%) Foreign Exchange (FX)
14 3 (0.24%) LIMS
14 3 (0.24%) N-Tier
Operating Systems
1 30 (2.39%) Windows
2 15 (1.20%) Linux
3 7 (0.56%) AIX
3 7 (0.56%) Oracle Linux
3 7 (0.56%) SUSE
4 6 (0.48%) VMS
5 5 (0.40%) Windows 7
6 4 (0.32%) Android
6 4 (0.32%) Windows 10
6 4 (0.32%) Windows Server
6 4 (0.32%) Windows Server 2008
7 3 (0.24%) Apple iOS
8 2 (0.16%) CentOS
8 2 (0.16%) Unix
8 2 (0.16%) Windows 8
8 2 (0.16%) Windows Server 2012
9 1 (0.080%) Red Hat Enterprise Linux
9 1 (0.080%) Windows Server 2019
Processes & Methodologies
1 338 (26.95%) Agile Software Development
2 161 (12.84%) Migration
3 150 (11.96%) Stakeholder Management
4 142 (11.32%) Business Intelligence
5 121 (9.65%) ERP
6 104 (8.29%) Scrum
7 98 (7.81%) Analytics
8 96 (7.66%) DevOps
9 85 (6.78%) Data Migration
10 83 (6.62%) Project Management
11 72 (5.74%) Project Delivery
12 65 (5.18%) Problem-Solving
13 63 (5.02%) ITIL
13 63 (5.02%) Workflow
14 62 (4.94%) Requirements Gathering
15 59 (4.70%) Change Management
16 56 (4.47%) Business Analysis
17 53 (4.23%) Data Modelling
18 49 (3.91%) Test Automation
19 46 (3.67%) User Stories
Programming Languages
1 187 (14.91%) SQL
2 172 (13.72%) C#
3 154 (12.28%) JavaScript
4 92 (7.34%) Java
5 43 (3.43%) Python
6 38 (3.03%) Apex Code
7 31 (2.47%) PHP
8 28 (2.23%) C
9 24 (1.91%) T-SQL
10 19 (1.52%) ABAP
11 12 (0.96%) C++
12 10 (0.80%) VB.NET
13 9 (0.72%) PowerShell
14 6 (0.48%) Scala
14 6 (0.48%) VBA
14 6 (0.48%) VBScript
15 5 (0.40%) Google Apps Script
15 5 (0.40%) XAML
15 5 (0.40%) XQuery
16 4 (0.32%) TypeScript
Qualifications
1 68 (5.42%) Security Cleared
2 55 (4.39%) Degree
3 54 (4.31%) SC Cleared
4 19 (1.52%) Microsoft Certification
5 13 (1.04%) ISEB
6 11 (0.88%) ISTQB
6 11 (0.88%) TOGAF Certification
7 10 (0.80%) DV Cleared
8 8 (0.64%) CCA
8 8 (0.64%) ITIL Certification
8 8 (0.64%) PMP
9 7 (0.56%) BPSS Clearance
9 7 (0.56%) Computer Science Degree
9 7 (0.56%) ISTQB Foundation Certification
10 5 (0.40%) APMG
10 5 (0.40%) HP AIS
10 5 (0.40%) MCITP
10 5 (0.40%) PRINCE2 Practitioner
11 4 (0.32%) APMP
11 4 (0.32%) MCPD
Quality Assurance & Compliance
1 28 (2.23%) GDPR
2 26 (2.07%) QA
3 22 (1.75%) SLA
4 16 (1.28%) PMO
5 9 (0.72%) Data Quality
6 6 (0.48%) P3O
7 3 (0.24%) HL7
7 3 (0.24%) ISO/IEC 27001
8 2 (0.16%) WCAG
9 1 (0.080%) COBIT
9 1 (0.080%) Disclosure Scotland
9 1 (0.080%) GMP
9 1 (0.080%) ISO 9001
9 1 (0.080%) MiFID
9 1 (0.080%) PCI DSS
System Software
1 31 (2.47%) Active Directory
2 5 (0.40%) Docker
3 2 (0.16%) NFS
3 2 (0.16%) Virtual Machines
3 2 (0.16%) VMware Infrastructure
4 1 (0.080%) Terminal Services
4 1 (0.080%) Virtual Desktop
4 1 (0.080%) Virtual Servers
4 1 (0.080%) vSphere
Systems Management
1 12 (0.96%) Kubernetes
2 8 (0.64%) Data Guard
2 8 (0.64%) HP ALM
3 7 (0.56%) SCDPM
4 6 (0.48%) Oracle Enterprise Manager
4 6 (0.48%) Oracle RMAN
5 4 (0.32%) Ansible
5 4 (0.32%) SCCM
6 3 (0.24%) Single Sign-On
6 3 (0.24%) Terraform
7 2 (0.16%) Cisco CUCM
7 2 (0.16%) Docker Swarm
7 2 (0.16%) HP Quality Center
7 2 (0.16%) Microsoft Intune
7 2 (0.16%) Oracle ZFS
8 1 (0.080%) Backup Exec
8 1 (0.080%) CASB
8 1 (0.080%) TeamSite
Vendors
1 359 (28.63%) Microsoft
2 247 (19.70%) Salesforce.com
3 129 (10.29%) SAP
4 87 (6.94%) Oracle
5 46 (3.67%) Adobe
6 30 (2.39%) Google
7 21 (1.67%) Sitecore
7 21 (1.67%) Tableau
8 15 (1.20%) Informatica
8 15 (1.20%) webMethods
9 13 (1.04%) Salesforce Marketing Cloud
9 13 (1.04%) Siebel
10 12 (0.96%) hybris
10 12 (0.96%) JD Edwards
10 12 (0.96%) Sparx
11 11 (0.88%) Atlassian
12 10 (0.80%) Pardot
13 9 (0.72%) IBM
14 8 (0.64%) Cisco
14 8 (0.64%) HP