Period
to 21 November 2017

The median contractor rate for a 2nd Line Support Technician was £140 per day in advertised job vacancies during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Technician
UK
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 851 862 867
Rank change year-on-year +11 +5 -50
Contract jobs requiring a 2nd Line Support Technician 26 19 21
As % of all contract IT jobs advertised in the UK 0.025% 0.018% 0.018%
As % of the Job Titles category 0.027% 0.019% 0.019%
Number of daily rates quoted 10 12 7
UK median daily rate £140 £143 £115
Median daily rate % change year-on-year -1.75% +23.91% -26.98%
10th Percentile £125 £106 £93
90th Percentile £276 £174 £174
UK excluding London median daily rate £170 £143 £100
% change year-on-year +19.30% +42.50% -33.33%
Number of hourly rates quoted 10 1 8
UK median hourly rate £14.25 £11.25 £12.00
Median hourly rate % change year-on-year +26.67% -6.25% -20.00%
10th Percentile £12.00 £10.13 £11.00
90th Percentile £17.33 £12.38 £16.60
UK excluding London median hourly rate £14.25 £11.25 £12.00
% change year-on-year +26.67% -6.25% -20.00%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97749 99240 107788
% of contract IT jobs with a recognized job title 94.79% 94.76% 94.90%
Number of daily rates quoted 64477 64699 68564
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £393 £375
% change year-on-year +1.91% +4.67% +3.45%
Number of hourly rates quoted 2920 3284 4118
UK median hourly rate £18.69 £18.03 £18.00
Median hourly rate % change year-on-year +3.66% +0.17% +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

2nd Line Support Technician
Job Vacancy Trend

Job postings that featured 2nd Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Technician.

Contractor daily rate trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 2nd Line Support Technician over the 6 months to 21 November 2017.

Contractor daily rate histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Technician.

Contractor hourly rate trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 10 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 26 £140 -1.75% 7
UK excluding London +22 19 £170 +19.30% 7
South East +10 12 £150 - 3
London -16 7 £140 +6.67% 1
Midlands +22 3 £275 -
West Midlands - 3 £275 -
North of England - 2 - - 2
North West - 2 - - 1
East of England -5 1 - - 1
South West -11 1 - -

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 November 2017, 2nd Line Support Technician contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 2nd Line Support Technician in the job title.

1 23 (88.46%) Windows
2 18 (69.23%) Active Directory
3 11 (42.31%) Windows 7
4 10 (38.46%) Microsoft
5 9 (34.62%) ITIL
6 8 (30.77%) Office 365
7 7 (26.92%) Windows Server 2012
7 7 (26.92%) DBS Check
7 7 (26.92%) Microsoft Office
8 6 (23.08%) Citrix
8 6 (23.08%) Windows Server
9 5 (19.23%) Microsoft Certification
9 5 (19.23%) Blackberry
9 5 (19.23%) SharePoint
9 5 (19.23%) VMware
10 4 (15.38%) Mitel
10 4 (15.38%) SharePoint Server
10 4 (15.38%) SCCM
10 4 (15.38%) SC Cleared
10 4 (15.38%) DV Cleared
10 4 (15.38%) Security Cleared
10 4 (15.38%) Eclipse
10 4 (15.38%) MCSE
10 4 (15.38%) MCP
10 4 (15.38%) IIS
10 4 (15.38%) Windows Server 2003
10 4 (15.38%) Internet
10 4 (15.38%) McAfee
10 4 (15.38%) Dell
10 4 (15.38%) McAfee ePO

2nd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (19.23%) SharePoint
2 4 (15.38%) IIS
2 4 (15.38%) SharePoint Server
Applications
1 7 (26.92%) Microsoft Office
2 2 (7.69%) Microsoft Excel
Cloud Services
1 8 (30.77%) Office 365
Communications & Networking
1 4 (15.38%) Internet
1 4 (15.38%) Skype
2 3 (11.54%) Firewall
2 3 (11.54%) SAN
2 3 (11.54%) SMS
2 3 (11.54%) VLAN
2 3 (11.54%) VPLS
2 3 (11.54%) WAN
3 1 (3.85%) ADSL
3 1 (3.85%) DHCP
3 1 (3.85%) DNS
3 1 (3.85%) VoIP
Development Applications
1 4 (15.38%) Eclipse
Miscellaneous
1 5 (19.23%) Blackberry
2 3 (11.54%) Driving Licence
2 3 (11.54%) User Experience
3 2 (7.69%) NHS
Operating Systems
1 23 (88.46%) Windows
2 11 (42.31%) Windows 7
3 7 (26.92%) Windows Server 2012
4 6 (23.08%) Windows Server
5 4 (15.38%) Windows 10
5 4 (15.38%) Windows Server 2003
6 2 (7.69%) Mac OS X
6 2 (7.69%) Windows 8
6 2 (7.69%) Windows Server 2008
7 1 (3.85%) Android
7 1 (3.85%) Apple iOS
7 1 (3.85%) Mac OS
7 1 (3.85%) Windows XP
Processes & Methodologies
1 9 (34.62%) ITIL
2 4 (15.38%) ITIL V3
2 4 (15.38%) Security Monitoring
2 4 (15.38%) Security Operations
2 4 (15.38%) Server Patching
2 4 (15.38%) Software Distribution
3 3 (11.54%) IT Strategy
3 3 (11.54%) Network Virtualisation
4 2 (7.69%) Asset Management
5 1 (3.85%) Incident Management
5 1 (3.85%) Migration
5 1 (3.85%) Problem Management
5 1 (3.85%) Service Delivery
5 1 (3.85%) Software Licensing
Programming Languages
1 1 (3.85%) SQL
Qualifications
1 7 (26.92%) DBS Check
2 5 (19.23%) Microsoft Certification
3 4 (15.38%) DV Cleared
3 4 (15.38%) MCP
3 4 (15.38%) MCSE
3 4 (15.38%) SC Cleared
3 4 (15.38%) Security Cleared
4 1 (3.85%) MCSA
System Software
1 18 (69.23%) Active Directory
2 3 (11.54%) VMware Infrastructure
3 2 (7.69%) XenApp
3 2 (7.69%) XenDesktop
4 1 (3.85%) Hyper-V
Systems Management
1 4 (15.38%) McAfee ePO
1 4 (15.38%) SCCM
Vendors
1 10 (38.46%) Microsoft
2 6 (23.08%) Citrix
3 5 (19.23%) VMware
4 4 (15.38%) Dell
4 4 (15.38%) McAfee
4 4 (15.38%) Mitel
5 1 (3.85%) Apple
5 1 (3.85%) HP
5 1 (3.85%) NetApp
5 1 (3.85%) ServiceNow