2nd Line Support Technician Contracts

Second Line Support Technician
UK

As of 2 May 2025, there is not enough information available from job vacancies posted within the last 6 months to determine the median Second Line Support Technician daily rate in the UK.

6 months to
2 May 2025
Same period 2024 Same period 2023
Rank 517 589 697
Rank change year-on-year +72 +108 +131
Contract jobs requiring a 2nd Line Support Technician 3 9 15
As % of all contract jobs advertised in the UK 0.010% 0.021% 0.025%
As % of the Job Titles category 0.011% 0.022% 0.027%
Number of daily rates quoted 0 7 8
10th Percentile - £161 £162
25th Percentile - £181 £177
Median daily rate (50th Percentile) - £188 £185
Median % change year-on-year - +1.35% -25.25%
75th Percentile - £200 £219
90th Percentile - £238 £233
UK excluding London median daily rate - £194 £185
% change year-on-year - +4.73% -24.10%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £26.00
UK excluding London median hourly rate - - £26.00
% change year-on-year - - +30.00%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,138 40,367 56,304
% of contract IT jobs with a recognized job title 92.49% 92.78% 94.61%
Number of daily rates quoted 17,714 26,265 39,350
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £493 £500
% change year-on-year -3.55% -1.50% +5.26%
Number of hourly rates quoted 1,034 2,668 1,565
10th Percentile £14.06 £12.86 £14.25
25th Percentile £18.50 £16.30 £19.40
Median hourly rate £29.00 £36.02 £45.00
Median % change year-on-year -19.49% -19.95% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.50 £42.43
% change year-on-year -29.11% -6.91% +117.60%

2nd Line Support Technician
Job Vacancy Trend

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Support Technician.

Daily rate trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Technician.

Hourly rate trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 5 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 2 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +49 3 - - 7
UK excluding London +54 2 - - 7
South East +45 2 - - 2
London +42 1 - -
Work from Home - 1 - - 2

2nd Line Support Technician Skill Set
Top 18 Co-occurring Skills and Capabilities

For the 6 months to 2 May 2025, 2nd Line Support Technician contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Technician in the job title.

1 2 (66.67%) Problem-Solving
1 2 (66.67%) Microsoft 365
1 2 (66.67%) Windows 10
1 2 (66.67%) Mac OS
1 2 (66.67%) Wi-Fi
1 2 (66.67%) ITIL
1 2 (66.67%) Windows
1 2 (66.67%) LAN
1 2 (66.67%) WAN
1 2 (66.67%) VPN
1 2 (66.67%) Microsoft
1 2 (66.67%) Active Directory
1 2 (66.67%) A+ Certification
2 1 (33.33%) Law
2 1 (33.33%) Problem Management
2 1 (33.33%) Service Management
2 1 (33.33%) Customer Experience
2 1 (33.33%) Customer Service

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 2 (66.67%) Microsoft 365
Communications & Networking
1 2 (66.67%) LAN
1 2 (66.67%) VPN
1 2 (66.67%) WAN
1 2 (66.67%) Wi-Fi
General
1 1 (33.33%) Law
Operating Systems
1 2 (66.67%) Mac OS
1 2 (66.67%) Windows
1 2 (66.67%) Windows 10
Processes & Methodologies
1 2 (66.67%) ITIL
1 2 (66.67%) Problem-Solving
2 1 (33.33%) Customer Experience
2 1 (33.33%) Customer Service
2 1 (33.33%) Problem Management
2 1 (33.33%) Service Management
Qualifications
1 2 (66.67%) A+ Certification
System Software
1 2 (66.67%) Active Directory
Vendors
1 2 (66.67%) Microsoft