2nd Line Support Technician Contracts

Second Line Support Technician
UK

The median Second Line Support Technician daily rate in the UK is £188 according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 577 708 807
Rank change year-on-year +131 +99 -127
Contract jobs requiring a 2nd Line Support Technician 9 14 24
As % of all contract jobs advertised in the UK 0.021% 0.023% 0.027%
As % of the Job Titles category 0.022% 0.025% 0.028%
Number of daily rates quoted 7 7 13
10th Percentile £161 £162 £164
25th Percentile £181 £172 £214
Median daily rate (50th Percentile) £188 £183 £248
Median % change year-on-year +2.74% -26.26% -
75th Percentile £200 £204 £281
90th Percentile £238 £225 £326
UK excluding London median daily rate £194 £183 £244
% change year-on-year +6.16% -25.13% -
Number of hourly rates quoted 0 1 3
10th Percentile - - £22.25
25th Percentile - - £25.63
Median hourly rate - £26.00 £32.50
Median % change year-on-year - -20.00% +160.00%
75th Percentile - - £41.88
90th Percentile - - £46.75
UK excluding London median hourly rate - £26.00 £20.00
% change year-on-year - +30.00% +60.00%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,482 56,783 84,604
% of contract IT jobs with a recognized job title 92.77% 94.58% 95.49%
Number of daily rates quoted 26,407 39,621 59,331
10th Percentile £275 £313 £313
25th Percentile £408 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £725
UK excluding London median daily rate £490 £500 £475
% change year-on-year -2.00% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,607 2,111
10th Percentile £12.86 £14.28 £12.50
25th Percentile £16.30 £19.45 £15.50
Median hourly rate £35.68 £45.00 £23.00
Median % change year-on-year -20.71% +95.65% +1.41%
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £75.60 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.63%

2nd Line Support Technician
Job Vacancy Trend

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing 2nd Line Support Technician.

Daily rate trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Daily Rate Histogram

Daily rate distribution for jobs citing 2nd Line Support Technician over the 6 months to 25 April 2024.

Daily rate histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Technician.

Hourly rate trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 8 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +118 9 £188 +2.74% 10
UK excluding London +66 8 £194 +6.16% 10
Midlands +28 3 £200 +6.67% 1
South East +12 3 £188 +2.74% 1
South West +22 2 £221 +10.50% 1
East Midlands +19 2 - - 1
London +105 1 £188 - 2
West Midlands - 1 £200 -

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 25 April 2024, 2nd Line Support Technician contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 2nd Line Support Technician in the job title.

1 8 (88.89%) Microsoft
1 8 (88.89%) Windows
2 7 (77.78%) Active Directory
3 5 (55.56%) Microsoft 365
4 3 (33.33%) Security Cleared
4 3 (33.33%) SCCM
4 3 (33.33%) Microsoft Office
4 3 (33.33%) Social Skills
5 2 (22.22%) Network Optimisation
5 2 (22.22%) Analytical Skills
5 2 (22.22%) OneDrive
5 2 (22.22%) Linux
5 2 (22.22%) SharePoint
5 2 (22.22%) SC Cleared
5 2 (22.22%) Wireless
5 2 (22.22%) Microsoft Intune
5 2 (22.22%) MobileIron
6 1 (11.11%) Meraki
6 1 (11.11%) Mobile Device Management
6 1 (11.11%) Google Workspace
6 1 (11.11%) BT
6 1 (11.11%) DV Cleared
6 1 (11.11%) Google
6 1 (11.11%) Degree
6 1 (11.11%) Microsoft Exchange
6 1 (11.11%) LAN
6 1 (11.11%) WAN
6 1 (11.11%) TCP/IP
6 1 (11.11%) SLA
6 1 (11.11%) ITIL

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (22.22%) SharePoint
2 1 (11.11%) Microsoft Exchange
Applications
1 3 (33.33%) Microsoft Office
Cloud Services
1 5 (55.56%) Microsoft 365
2 2 (22.22%) OneDrive
3 1 (11.11%) Google Workspace
Communications & Networking
1 2 (22.22%) Wireless
2 1 (11.11%) LAN
2 1 (11.11%) TCP/IP
2 1 (11.11%) WAN
General
1 3 (33.33%) Social Skills
2 2 (22.22%) Analytical Skills
3 1 (11.11%) Documentation Skills
Miscellaneous
1 1 (11.11%) Driving Licence
1 1 (11.11%) EPoS
Operating Systems
1 8 (88.89%) Windows
2 2 (22.22%) Linux
3 1 (11.11%) Windows Server
Processes & Methodologies
1 2 (22.22%) Network Optimisation
2 1 (11.11%) Compliance Management
2 1 (11.11%) Customer Service
2 1 (11.11%) ITIL
2 1 (11.11%) Mobile Device Management
2 1 (11.11%) Problem-Solving
2 1 (11.11%) Server Management
Qualifications
1 3 (33.33%) Security Cleared
2 2 (22.22%) SC Cleared
3 1 (11.11%) DBS Check
3 1 (11.11%) Degree
3 1 (11.11%) DV Cleared
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 7 (77.78%) Active Directory
Systems Management
1 3 (33.33%) SCCM
2 2 (22.22%) Microsoft Intune
Vendors
1 8 (88.89%) Microsoft
2 2 (22.22%) MobileIron
3 1 (11.11%) Apple
3 1 (11.11%) BT
3 1 (11.11%) Dell
3 1 (11.11%) Google
3 1 (11.11%) HP
3 1 (11.11%) Meraki