Period
to

The median annual salary for a 2nd Line Support Technician was £28,500 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1159 974 757
Rank change year-on-year -185 -217 +288
Permanent jobs requiring a 2nd Line Support Technician 68 37 36
As % of all permanent jobs advertised in the UK 0.040% 0.032% 0.055%
As % of the Job Titles category 0.043% 0.036% 0.058%
Number of salaries quoted 67 36 33
10th Percentile £23,000 £22,875 £21,250
25th Percentile £24,949 £23,688 £24,500
Median annual salary (50th Percentile) £28,500 £26,500 £27,500
Median % change year-on-year +7.55% -3.64% +10.00%
75th Percentile £36,000 £28,788 £33,000
90th Percentile £37,500 £30,375 £33,500
UK excluding London median annual salary £25,000 £25,000 £27,500
% change year-on-year - -9.09% +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

2nd Line Support Technician
Job Vacancy Trend

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Technician.

Salary trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Technician over the 6 months to 8 August 2022.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -163 68 £28,500 +12.87% 13
UK excluding London -97 37 £25,000 - 13
London -165 31 £34,000 -2.86%
South West -11 13 £24,000 -2.04% 6
Midlands -48 10 £25,000 - 1
South East -51 9 £31,000 +29.17% 3
East Midlands -11 8 £25,000 +4.17%
North of England -66 5 £26,500 -3.64% 3
North West -59 3 £27,500 +5.77%
Yorkshire -23 2 £25,000 -13.79% 3
West Midlands -52 2 £30,000 +9.09% 1
Work from Home -218 2 £29,250 +0.86% 2

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 2nd Line Support Technician job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Technician in the job title.

1 49 (72.06%) Social Skills
2 40 (58.82%) Microsoft
3 38 (55.88%) Microsoft 365
4 35 (51.47%) Microsoft Office
5 34 (50.00%) ITIL
5 34 (50.00%) Windows
6 31 (45.59%) Active Directory
7 24 (35.29%) Finance
8 22 (32.35%) Windows 10
9 18 (26.47%) Firewall
10 17 (25.00%) Banking
10 17 (25.00%) Windows Server
11 16 (23.53%) Driving Licence
11 16 (23.53%) Apple
12 15 (22.06%) SLA
13 12 (17.65%) A+ Certification
13 12 (17.65%) MS Exchange
13 12 (17.65%) Progress
13 12 (17.65%) Remote Monitoring and Management
14 11 (16.18%) Problem-Solving
15 10 (14.71%) Azure
16 9 (13.24%) Windows Server 2012
17 8 (11.76%) ServiceNow
17 8 (11.76%) Windows Server 2016
17 8 (11.76%) Continuous Improvement
17 8 (11.76%) Agile
17 8 (11.76%) Stakeholder Management
17 8 (11.76%) SCCM
17 8 (11.76%) Microsoft Certification
18 7 (10.29%) DHCP

2nd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (17.65%) MS Exchange
2 4 (5.88%) SharePoint
Applications
1 35 (51.47%) Microsoft Office
2 2 (2.94%) Microsoft Excel
Business Applications
1 4 (5.88%) Dynamics CRM
1 4 (5.88%) Sage 200
Cloud Services
1 38 (55.88%) Microsoft 365
2 10 (14.71%) Azure
3 3 (4.41%) Serverless
4 1 (1.47%) AWS
4 1 (1.47%) GCP
4 1 (1.47%) Mimecast
Communications & Networking
1 18 (26.47%) Firewall
2 7 (10.29%) DHCP
3 4 (5.88%) DNS
3 4 (5.88%) Ethernet
3 4 (5.88%) Wi-Fi
4 3 (4.41%) VoIP
5 1 (1.47%) BGP
5 1 (1.47%) Internet
5 1 (1.47%) LAN
5 1 (1.47%) OSPF
5 1 (1.47%) VPN
5 1 (1.47%) WAN
General
1 49 (72.06%) Social Skills
2 24 (35.29%) Finance
3 17 (25.00%) Banking
4 5 (7.35%) Law
5 4 (5.88%) Legal
6 3 (4.41%) Analytical Skills
7 2 (2.94%) Italian Language
Miscellaneous
1 16 (23.53%) Driving Licence
2 4 (5.88%) CCTV
2 4 (5.88%) Enterprise Software
2 4 (5.88%) Self-Motivation
3 1 (1.47%) Cyber Kill Chain
3 1 (1.47%) Data Protection Act
3 1 (1.47%) Fat Client
3 1 (1.47%) Management Information System
3 1 (1.47%) Thin Client
Operating Systems
1 34 (50.00%) Windows
2 22 (32.35%) Windows 10
3 17 (25.00%) Windows Server
4 9 (13.24%) Windows Server 2012
5 8 (11.76%) Windows Server 2016
6 7 (10.29%) Windows 7
7 5 (7.35%) Windows Server 2008
7 5 (7.35%) Windows Server 2019
8 4 (5.88%) Windows 8
9 2 (2.94%) Windows XP
10 1 (1.47%) Apple iOS
10 1 (1.47%) Linux
10 1 (1.47%) Mac OS
Processes & Methodologies
1 34 (50.00%) ITIL
2 12 (17.65%) Remote Monitoring and Management
3 11 (16.18%) Problem-Solving
4 8 (11.76%) Agile
4 8 (11.76%) Continuous Improvement
4 8 (11.76%) Stakeholder Management
5 6 (8.82%) CRM
6 5 (7.35%) Software Deployment
7 4 (5.88%) ITSM
7 4 (5.88%) People Management
7 4 (5.88%) Scenario Testing
7 4 (5.88%) Service Management
7 4 (5.88%) Software Testing
7 4 (5.88%) Technical Analysis
7 4 (5.88%) Time Management
8 3 (4.41%) Incident Management
9 2 (2.94%) Coaching
9 2 (2.94%) Customer Requirements
9 2 (2.94%) Malware Detection/Protection
9 2 (2.94%) Mentoring
Programming Languages
1 3 (4.41%) PowerShell
1 3 (4.41%) SQL
2 1 (1.47%) C
Qualifications
1 12 (17.65%) A+ Certification
2 8 (11.76%) Microsoft Certification
3 4 (5.88%) MCP
4 3 (4.41%) Degree
5 1 (1.47%) ITIL Certification
Quality Assurance & Compliance
1 15 (22.06%) SLA
System Software
1 31 (45.59%) Active Directory
Systems Management
1 8 (11.76%) SCCM
2 4 (5.88%) Malwarebytes
2 4 (5.88%) McAfee ePO
3 1 (1.47%) AirWatch
3 1 (1.47%) Microsoft Intune
Vendors
1 40 (58.82%) Microsoft
2 16 (23.53%) Apple
3 12 (17.65%) Progress
4 8 (11.76%) ServiceNow
5 6 (8.82%) Cisco
6 4 (5.88%) arcserve
6 4 (5.88%) Avaya
6 4 (5.88%) McAfee
6 4 (5.88%) Mitel
6 4 (5.88%) Sage
7 3 (4.41%) Citrix
7 3 (4.41%) Veeam
8 2 (2.94%) Dell
9 1 (1.47%) Google
9 1 (1.47%) HP
9 1 (1.47%) Ivanti
9 1 (1.47%) Salesforce.com