2nd Line Support Technician Job Trends

Second Line Support Technician
UK

The median Second Line Support Technician salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 30 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Jun 2026
Same period 2025 Same period 2024
Rank 683 651 845
Rank change year-on-year -32 +194 -5
Permanent jobs requiring a 2nd Line Support Technician 71 25 55
As % of all permanent jobs in the UK 0.074% 0.054% 0.052%
As % of the Job Titles category 0.078% 0.060% 0.055%
Number of salaries quoted 68 25 35
10th Percentile £27,000 £29,100 £26,100
25th Percentile £28,250 - £26,708
Median annual salary (50th Percentile) £30,000 £30,000 £30,000
Median % change year-on-year - - +1.69%
75th Percentile £32,500 £34,000 £33,000
90th Percentile £34,650 £42,500 £34,250
UK excluding London median annual salary £30,000 £30,000 £29,500
% change year-on-year - +1.69% -6.35%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 90,569 41,555 99,935
% of permanent jobs with a recognized job title 94.11% 89.51% 94.72%
Number of salaries quoted 62,167 23,987 72,008
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £56,673 £52,500
Median % change year-on-year -2.95% +7.95% -12.50%
75th Percentile £75,000 £76,250 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £51,000 £50,000 £50,000
% change year-on-year +2.00% - -6.54%

2nd Line Support Technician
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Technician job vacancy trend in the UK

2nd Line Support Technician
Salary Trend

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK.

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK

2nd Line Support Technician
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Technician over the 6 months to 30 June 2026.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 30 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -18 70 £30,000 - 9
England -28 67 £30,000 - 9
South East +13 45 £30,000 -21.05% 4
Work from Home -3 20 £30,000 - 3
North of England - 12 £30,000 - 2
North West - 10 £30,000 -
East of England -15 5 £28,500 -10.94% 1
Midlands - 5 £26,000 - 1
East Midlands - 4 £26,000 - 1
Scotland - 3 £35,000 - 1
Yorkshire - 2 £31,000 - 2
West Midlands - 1 £29,000 -

2nd Line Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 30 June 2026, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Technician in the job title.

1 38 (53.52%) Windows
2 37 (52.11%) Customer Service
3 36 (50.70%) Microsoft
4 24 (33.80%) Microsoft 365
5 21 (29.58%) Problem-Solving
5 21 (29.58%) Windows Server
6 19 (26.76%) Firewall
7 17 (23.94%) Active Directory
8 16 (22.54%) SLA
9 12 (16.90%) VPN
10 11 (15.49%) DNS
10 11 (15.49%) Hyper-V
11 9 (12.68%) DHCP
11 9 (12.68%) LAN
11 9 (12.68%) TCP/IP
11 9 (12.68%) WAN
12 8 (11.27%) Azure
12 8 (11.27%) Customer Experience
12 8 (11.27%) DBS Check
12 8 (11.27%) Entra ID
12 8 (11.27%) Fortinet
12 8 (11.27%) ITIL
12 8 (11.27%) Logistics
12 8 (11.27%) PowerShell
12 8 (11.27%) Project Delivery
12 8 (11.27%) Project Management
12 8 (11.27%) SCCM
12 8 (11.27%) SonicWALL
12 8 (11.27%) Time Management
12 8 (11.27%) VoIP

2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (8.45%) SharePoint
2 5 (7.04%) Microsoft Exchange
3 2 (2.82%) Exchange Server 2007
3 2 (2.82%) Exchange Server 2010
3 2 (2.82%) Exchange Server 2013
Applications
1 2 (2.82%) Microsoft Excel
1 2 (2.82%) Microsoft Office
1 2 (2.82%) Microsoft PowerPoint
Cloud Services
1 24 (33.80%) Microsoft 365
2 8 (11.27%) Azure
2 8 (11.27%) Entra ID
3 3 (4.23%) IaaS
3 3 (4.23%) OneDrive
Communications & Networking
1 19 (26.76%) Firewall
2 12 (16.90%) VPN
3 11 (15.49%) DNS
4 9 (12.68%) DHCP
4 9 (12.68%) LAN
4 9 (12.68%) TCP/IP
4 9 (12.68%) WAN
5 8 (11.27%) VoIP
6 3 (4.23%) Broadband
6 3 (4.23%) IP Telephony
6 3 (4.23%) Wireless
7 2 (2.82%) VLAN
7 2 (2.82%) Wi-Fi
7 2 (2.82%) WLAN
Database & Business Intelligence
1 6 (8.45%) SQL Server
Development Applications
1 1 (1.41%) Carbide.c++
General
1 7 (9.86%) Social Skills
2 4 (5.63%) Electronics
3 3 (4.23%) Analytical Skills
3 3 (4.23%) Back Office
4 1 (1.41%) Aerospace
4 1 (1.41%) Manufacturing
4 1 (1.41%) Telecoms
Miscellaneous
1 8 (11.27%) Driving Licence
1 8 (11.27%) EPoS
2 2 (2.82%) Self-Motivation
3 1 (1.41%) Onboarding
Operating Systems
1 38 (53.52%) Windows
2 21 (29.58%) Windows Server
3 5 (7.04%) Linux
4 3 (4.23%) Apple iOS
4 3 (4.23%) Mac OS
4 3 (4.23%) Windows 10
4 3 (4.23%) Windows Server 2012
5 2 (2.82%) Windows 7
5 2 (2.82%) Windows 8
Processes & Methodologies
1 37 (52.11%) Customer Service
2 21 (29.58%) Problem-Solving
3 8 (11.27%) Customer Experience
3 8 (11.27%) ITIL
3 8 (11.27%) Logistics
3 8 (11.27%) Project Delivery
3 8 (11.27%) Project Management
3 8 (11.27%) Time Management
4 3 (4.23%) Business Continuity
4 3 (4.23%) Digital Innovation
4 3 (4.23%) ERP
4 3 (4.23%) Information Security
4 3 (4.23%) Remote Monitoring and Management
5 2 (2.82%) Migration
6 1 (1.41%) Continuous Improvement
Programming Languages
1 8 (11.27%) PowerShell
Qualifications
1 8 (11.27%) DBS Check
2 3 (4.23%) Degree
Quality Assurance & Compliance
1 16 (22.54%) SLA
System Software
1 17 (23.94%) Active Directory
2 11 (15.49%) Hyper-V
Systems Management
1 8 (11.27%) SCCM
2 4 (5.63%) Microsoft Intune
3 3 (4.23%) Autotask
Vendors
1 36 (50.70%) Microsoft
2 8 (11.27%) Fortinet
2 8 (11.27%) SonicWALL
3 3 (4.23%) Acronis
3 3 (4.23%) Veeam