2nd Line Support Technician Job Trends

Second Line Support Technician
UK

The median Second Line Support Technician salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 13 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Feb 2026
Same period 2025 Same period 2024
Rank 598 646 737
Rank change year-on-year +48 +91 +205
Permanent jobs requiring a 2nd Line Support Technician 62 49 49
As % of all permanent jobs in the UK 0.093% 0.098% 0.066%
As % of the Job Titles category 0.10% 0.11% 0.070%
Number of salaries quoted 61 28 32
10th Percentile £26,250 £29,225 £26,250
25th Percentile £28,250 £30,000 £26,301
Median annual salary (50th Percentile) £30,000 £32,000 £30,000
Median % change year-on-year -6.25% +6.67% +3.45%
75th Percentile £33,250 £34,000 £32,625
90th Percentile £35,000 £40,000 £33,000
UK excluding London median annual salary £30,000 £32,000 £30,000
% change year-on-year -6.25% +6.67% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 60,794 45,662 70,425
% of permanent jobs with a recognized job title 91.17% 91.74% 94.90%
Number of salaries quoted 38,174 23,853 55,156
10th Percentile £29,000 £33,250 £28,500
25th Percentile £37,500 £45,000 £39,280
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

2nd Line Support Technician
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Technician job vacancy trend in the UK

2nd Line Support Technician
Salary Trend

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK.

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK

2nd Line Support Technician
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Technician over the 6 months to 13 February 2026.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 13 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +61 62 £30,000 -6.25% 6
UK excluding London +17 60 £30,000 -6.25% 6
South East +34 26 £30,500 -3.17% 3
North of England - 21 £30,000 - 1
Work from Home +57 19 £30,000 -6.25%
Yorkshire - 19 £30,000 -
Midlands +18 10 £30,000 +2.56% 1
East Midlands -4 10 £30,000 -3.23%
South West -16 2 £31,000 -22.50%
North West - 2 £31,500 - 1
London - 2 £26,000 -
East of England +2 1 £34,000 +6.25% 1

2nd Line Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 February 2026, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Technician in the job title.

1 40 (64.52%) Customer Service
2 31 (50.00%) Windows
3 30 (48.39%) Microsoft
4 26 (41.94%) Active Directory
5 21 (33.87%) Microsoft 365
5 21 (33.87%) Problem-Solving
6 20 (32.26%) Firewall
6 20 (32.26%) Windows Server
7 16 (25.81%) Azure
7 16 (25.81%) VPN
8 15 (24.19%) DNS
8 15 (24.19%) Entra ID
8 15 (24.19%) LAN
8 15 (24.19%) WAN
9 14 (22.58%) DHCP
9 14 (22.58%) Microsoft Office
10 13 (20.97%) Hyper-V
11 12 (19.35%) SLA
11 12 (19.35%) TCP/IP
11 12 (19.35%) VLAN
12 11 (17.74%) SharePoint
13 10 (16.13%) Continuous Improvement
13 10 (16.13%) ITIL
13 10 (16.13%) Mentoring
13 10 (16.13%) Microsoft Exchange
14 8 (12.90%) Microsoft Intune
15 7 (11.29%) Project Delivery
15 7 (11.29%) Service Delivery
15 7 (11.29%) SQL
15 7 (11.29%) SQL Server

2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (17.74%) SharePoint
2 10 (16.13%) Microsoft Exchange
3 4 (6.45%) Confluence
4 1 (1.61%) Exchange Server 2007
4 1 (1.61%) Exchange Server 2010
4 1 (1.61%) Exchange Server 2013
Applications
1 14 (22.58%) Microsoft Office
2 4 (6.45%) CATIA
Cloud Services
1 21 (33.87%) Microsoft 365
2 16 (25.81%) Azure
3 15 (24.19%) Entra ID
4 6 (9.68%) SaaS
5 3 (4.84%) OneDrive
6 1 (1.61%) IaaS
Communications & Networking
1 20 (32.26%) Firewall
2 16 (25.81%) VPN
3 15 (24.19%) DNS
3 15 (24.19%) LAN
3 15 (24.19%) WAN
4 14 (22.58%) DHCP
5 12 (19.35%) TCP/IP
5 12 (19.35%) VLAN
6 6 (9.68%) Remote Desktop
7 4 (6.45%) Network Security
8 3 (4.84%) VoIP
9 2 (3.23%) WLAN
10 1 (1.61%) Peer-to-Peer Networking
Database & Business Intelligence
1 7 (11.29%) SQL Server
Development Applications
1 4 (6.45%) JIRA
General
1 24 (38.71%) Social Skills
2 10 (16.13%) Analytical Skills
3 6 (9.68%) Retail
4 5 (8.06%) Telecoms
5 3 (4.84%) Back Office
5 3 (4.84%) German Language
5 3 (4.84%) Manufacturing
6 2 (3.23%) Law
Miscellaneous
1 16 (25.81%) Driving Licence
2 15 (24.19%) Onboarding
3 8 (12.90%) EPoS
3 8 (12.90%) Self-Motivation
4 4 (6.45%) Data Centre
4 4 (6.45%) Management Information System
5 3 (4.84%) Client/Server
Operating Systems
1 31 (50.00%) Windows
2 20 (32.26%) Windows Server
3 7 (11.29%) Windows 10
4 4 (6.45%) Windows Server 2019
5 1 (1.61%) Linux
5 1 (1.61%) Windows 7
5 1 (1.61%) Windows 8
Processes & Methodologies
1 40 (64.52%) Customer Service
2 21 (33.87%) Problem-Solving
3 10 (16.13%) Continuous Improvement
3 10 (16.13%) ITIL
3 10 (16.13%) Mentoring
4 7 (11.29%) Project Delivery
4 7 (11.29%) Service Delivery
5 6 (9.68%) Analytical Thinking
5 6 (9.68%) CRM
5 6 (9.68%) Data Privacy
5 6 (9.68%) Disaster Recovery
5 6 (9.68%) E-Commerce
5 6 (9.68%) ERP
5 6 (9.68%) Logistics
5 6 (9.68%) Root Cause Analysis
5 6 (9.68%) Time Management
6 5 (8.06%) ITSM
7 4 (6.45%) Data Security
7 4 (6.45%) Project Management
8 3 (4.84%) Business Continuity
Programming Languages
1 7 (11.29%) SQL
2 6 (9.68%) C#
3 3 (4.84%) PowerShell
Qualifications
1 5 (8.06%) Degree
2 4 (6.45%) ITIL Certification
Quality Assurance & Compliance
1 12 (19.35%) SLA
2 6 (9.68%) QA
3 4 (6.45%) Cyber Essentials
3 4 (6.45%) Cyber Essentials PLUS
3 4 (6.45%) ISO/IEC 27001
System Software
1 26 (41.94%) Active Directory
2 13 (20.97%) Hyper-V
3 6 (9.68%) VMware Infrastructure
4 4 (6.45%) vSphere
5 2 (3.23%) Virtual Desktop
Systems Management
1 8 (12.90%) Microsoft Intune
2 1 (1.61%) Autotask
Vendors
1 30 (48.39%) Microsoft
2 6 (9.68%) VMware
3 4 (6.45%) Adobe
3 4 (6.45%) Cisco
3 4 (6.45%) SonicWALL
4 2 (3.23%) Citrix
4 2 (3.23%) Veeam
5 1 (1.61%) Apple
5 1 (1.61%) Facebook