2nd Line Support Technician Jobs

Second Line Support Technician
UK

The median Second Line Support Technician salary in the UK is £27,750 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 708 1015 1038
Rank change year-on-year +307 +23 -302
Permanent jobs requiring a 2nd Line Support Technician 21 63 32
As % of all permanent jobs advertised in the UK 0.040% 0.051% 0.025%
As % of the Job Titles category 0.042% 0.054% 0.026%
Number of salaries quoted 16 61 32
10th Percentile £25,250 £22,750 £21,425
25th Percentile £26,250 £24,000 £23,500
Median annual salary (50th Percentile) £27,750 £31,500 £25,000
Median % change year-on-year -11.90% +26.00% -
75th Percentile £30,438 £32,250 £29,250
90th Percentile £32,250 £36,000 £33,675
UK excluding London median annual salary £27,500 £31,250 £24,594
% change year-on-year -12.00% +27.06% -1.62%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Support Technician
Job Vacancy Trend

Job postings that featured 2nd Line Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Technician.

Salary trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Technician over the 6 months to 9 December 2023.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +309 19 £27,500 -12.70% 17
UK excluding London +204 17 £27,500 -12.00% 17
Midlands +131 10 £26,500 +1.92% 3
West Midlands +133 7 £26,000 -10.34% 1
Work from Home +262 6 £30,000 -7.69% 3
London +261 4 £30,250 -13.57% 2
East Midlands +51 3 £30,000 +17.65% 2
North of England +138 2 £26,861 -8.95% 6
South East +135 2 £28,750 -8.73% 2
Wales +16 2 £30,000 -14.29%
Yorkshire - 2 £26,861 -
South West +71 1 - - 1

2nd Line Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Technician in the job title.

1 15 (71.43%) Social Skills
2 12 (57.14%) Windows
3 11 (52.38%) Microsoft
4 7 (33.33%) Microsoft 365
4 7 (33.33%) Active Directory
5 6 (28.57%) Problem-Solving
5 6 (28.57%) LAN
5 6 (28.57%) WAN
5 6 (28.57%) Windows 10
6 5 (23.81%) Azure
7 4 (19.05%) Microsoft Office
7 4 (19.05%) Customer Service
8 3 (14.29%) Windows Server
8 3 (14.29%) ITIL
8 3 (14.29%) Microsoft Excel
8 3 (14.29%) DHCP
8 3 (14.29%) TCP/IP
8 3 (14.29%) DNS
8 3 (14.29%) SLA
8 3 (14.29%) Entra ID
8 3 (14.29%) Apple iOS
8 3 (14.29%) Microsoft PowerPoint
8 3 (14.29%) Degree
9 2 (9.52%) Law
9 2 (9.52%) Analytical Skills
9 2 (9.52%) Microsoft Certification
9 2 (9.52%) Apple
9 2 (9.52%) Internet
9 2 (9.52%) Firewall
9 2 (9.52%) VPN

2nd Line Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) SharePoint
Applications
1 4 (19.05%) Microsoft Office
2 3 (14.29%) Microsoft Excel
2 3 (14.29%) Microsoft PowerPoint
Cloud Services
1 7 (33.33%) Microsoft 365
2 5 (23.81%) Azure
3 3 (14.29%) Entra ID
4 1 (4.76%) AWS
4 1 (4.76%) GCP
4 1 (4.76%) Mimecast
4 1 (4.76%) OneDrive
Communications & Networking
1 6 (28.57%) LAN
1 6 (28.57%) WAN
2 3 (14.29%) DHCP
2 3 (14.29%) DNS
2 3 (14.29%) TCP/IP
3 2 (9.52%) Firewall
3 2 (9.52%) Internet
3 2 (9.52%) VPN
4 1 (4.76%) Network Security
Database & Business Intelligence
1 2 (9.52%) SQL Server
General
1 15 (71.43%) Social Skills
2 2 (9.52%) Analytical Skills
2 2 (9.52%) Law
3 1 (4.76%) Advertising
3 1 (4.76%) Back Office
3 1 (4.76%) Finance
3 1 (4.76%) Influencing Skills
3 1 (4.76%) Legal
3 1 (4.76%) Publishing
3 1 (4.76%) Social Housing
Miscellaneous
1 1 (4.76%) CMDB
1 1 (4.76%) EPoS
1 1 (4.76%) Management Information System
Operating Systems
1 12 (57.14%) Windows
2 6 (28.57%) Windows 10
3 3 (14.29%) Apple iOS
3 3 (14.29%) Windows Server
Processes & Methodologies
1 6 (28.57%) Problem-Solving
2 4 (19.05%) Customer Service
3 3 (14.29%) ITIL
4 2 (9.52%) Digital Transformation Strategy
5 1 (4.76%) Asset Management
5 1 (4.76%) Break/Fix
5 1 (4.76%) Change Management
5 1 (4.76%) Collaborative Culture
5 1 (4.76%) Configuration Management
5 1 (4.76%) Continuous Improvement
5 1 (4.76%) Customer Experience
5 1 (4.76%) Customer-Centricity
5 1 (4.76%) ERP
5 1 (4.76%) High Availability
5 1 (4.76%) Mathematics
5 1 (4.76%) Mobile Device Management
5 1 (4.76%) Proactive Monitoring
5 1 (4.76%) Service Delivery
5 1 (4.76%) Service Desk Management
5 1 (4.76%) Time Management
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 3 (14.29%) Degree
2 2 (9.52%) Microsoft Certification
3 1 (4.76%) A+ Certification
Quality Assurance & Compliance
1 3 (14.29%) SLA
2 1 (4.76%) GDPR
System Software
1 7 (33.33%) Active Directory
Systems Management
1 1 (4.76%) Microsoft Intune
1 1 (4.76%) SCCM
Vendors
1 11 (52.38%) Microsoft
2 2 (9.52%) Apple
3 1 (4.76%) Citrix
3 1 (4.76%) DocuSign
3 1 (4.76%) HP
3 1 (4.76%) Ivanti