The median annual salary for a 2nd Line Support Technician was £22,750 in advertised job vacancies during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
UK
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 815 904 895
Rank change year-on-year +89 -9  
Permanent jobs requiring a 2nd Line Support Technician 43 50 83
As % of all permanent IT jobs advertised in the UK 0.050% 0.048% 0.077%
As % of the Job Titles category 0.052% 0.050% 0.079%
Number of salaries quoted 40 49 80
Median salary £22,750 £23,500 £25,000
Median salary % change year-on-year -3.19% -6.00%  
90% offered a salary of more than £18,000 £21,400 £19,000
10% offered a salary of more than £30,000 £28,000 £31,050
UK excluding London median salary £22,000 £23,000 £23,500
% change year-on-year -4.34% -2.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 82030 100201 104416
As % of all permanent IT job vacancies advertised in the UK 96.27% 96.37% 96.63%
Number of salaries quoted 68128 83906 85283
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Technician in the job title.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician.

Salary trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Technician over the 3 months to 28 March 2017.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 28 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +92 36 £23,000 -2.12% 8
South East +54 13 £20,250 -13.85% 1
London +75 9 £30,000 +20.00% 2
Yorkshire +36 8 £18,000 -20.00% 1
West Yorkshire +31 7 £18,000 -20.00%
Leeds +27 7 £18,000 -20.00%
Hampshire - 6 £20,250 -
Fareham - 5 £20,250 -
South West +32 4 £24,064 -14.05%
Kent +27 4 £19,000 -22.44%
West Malling - 4 £19,000 -
Northern Ireland - 4 £22,000 -
County Antrim - 4 £22,000 -
Oxford - 3 £23,000 -
Bristol - 3 £24,064 -
Oxfordshire - 3 £23,000 -
East of England +18 2 £21,500 -37.68% 1
Potters Bar - 2 £21,500 -
Hertfordshire - 2 £21,500 -
Wales - 1 £26,000 - 1
City of London - 1 £35,000 -
Exeter - 1 - -
Southampton - 1 £22,500 -
Doncaster - 1 £23,000 - 1
South Yorkshire - 1 £23,000 - 1
South Wales - 1 £26,000 - 1
Cardiff - 1 £26,000 - 1
Devon - 1 - -

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 28 March 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 78 (84.78%) Windows
2 65 (70.65%) Microsoft
3 64 (69.57%) Active Directory
4 45 (48.91%) VMware
5 42 (45.65%) Windows Server
6 38 (41.30%) MS Exchange
7 35 (38.04%) MS Excel
8 34 (36.96%) VMware Infrastructure
9 30 (32.61%) Windows 7
10 28 (30.43%) Hyper-V
11 27 (29.35%) Cisco
11 27 (29.35%) Firewall
12 24 (26.09%) Microsoft Certification
12 24 (26.09%) Office 365
13 23 (25.00%) MS Office
14 22 (23.91%) Windows Server 2008
15 21 (22.83%) ITIL
15 21 (22.83%) DNS
16 20 (21.74%) DHCP
16 20 (21.74%) VPN
17 16 (17.39%) Citrix
17 16 (17.39%) WAN
18 15 (16.30%) LAN
18 15 (16.30%) TCP/IP
19 14 (15.22%) Apple
19 14 (15.22%) Telecoms
20 13 (14.13%) Terminal Services
21 11 (11.96%) Android
21 11 (11.96%) CMDB
21 11 (11.96%) Windows Server 2012

2nd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (41.30%) MS Exchange
2 4 (4.35%) SharePoint
3 3 (3.26%) SAS
3 3 (3.26%) Skype for Business
4 2 (2.17%) Exchange Server 2003
4 2 (2.17%) Exchange Server 2007
4 2 (2.17%) Exchange Server 2010
4 2 (2.17%) IBM Notes
5 1 (1.09%) Exchange Server 2013
Applications
1 35 (38.04%) MS Excel
2 23 (25.00%) MS Office
Business Applications
1 1 (1.09%) Dynamics CRM
1 1 (1.09%) Visualfiles
Cloud Services
1 24 (26.09%) Office 365
Communications & Networking
1 27 (29.35%) Firewall
2 21 (22.83%) DNS
3 20 (21.74%) DHCP
3 20 (21.74%) VPN
4 16 (17.39%) WAN
5 15 (16.30%) LAN
5 15 (16.30%) TCP/IP
6 9 (9.78%) Cisco IOS
6 9 (9.78%) VoIP
7 5 (5.43%) Remote Desktop
7 5 (5.43%) Wireless
8 4 (4.35%) SAN
9 3 (3.26%) iSCSI
10 1 (1.09%) Internet
10 1 (1.09%) Wi-Fi
Database & Business Intelligence
1 9 (9.78%) SQL Server
General
1 14 (15.22%) Telecoms
2 7 (7.61%) Law
3 5 (5.43%) Legal
4 4 (4.35%) Finance
5 1 (1.09%) Electronics
5 1 (1.09%) Front Office
5 1 (1.09%) Marketing
Libraries, Frameworks & Software Standards
1 2 (2.17%) COM
2 1 (1.09%) .NET
2 1 (1.09%) FIX Protocol
Miscellaneous
1 11 (11.96%) CMDB
2 8 (8.70%) Management Information System
3 6 (6.52%) iPad
4 5 (5.43%) Analytical Skills
5 3 (3.26%) Client/Server
6 1 (1.09%) Derivative
6 1 (1.09%) Driving Licence
6 1 (1.09%) Fixed Income
6 1 (1.09%) Foreign Exchange (FX)
6 1 (1.09%) Smartphone
Operating Systems
1 78 (84.78%) Windows
2 42 (45.65%) Windows Server
3 30 (32.61%) Windows 7
4 22 (23.91%) Windows Server 2008
5 11 (11.96%) Android
5 11 (11.96%) Windows Server 2012
6 10 (10.87%) Mac OS
7 6 (6.52%) Linux
7 6 (6.52%) Windows Server 2003
8 4 (4.35%) Unix
8 4 (4.35%) Windows 10
8 4 (4.35%) Windows XP
9 3 (3.26%) Apple iOS
9 3 (3.26%) Windows 8
10 1 (1.09%) Windows Vista
Processes & Methodologies
1 21 (22.83%) ITIL
2 9 (9.78%) Network Planning
3 8 (8.70%) Change Management
4 5 (5.43%) Case Management
4 5 (5.43%) Email Filtering
4 5 (5.43%) Kalman Filter
4 5 (5.43%) Service Management
4 5 (5.43%) Web Filtering
5 4 (4.35%) Business Development
5 4 (4.35%) Change Control
5 4 (4.35%) Continuous Improvement
5 4 (4.35%) Full Text Search
5 4 (4.35%) Project Management
5 4 (4.35%) Stakeholder Management
6 3 (3.26%) Data Protection
6 3 (3.26%) Mentoring
6 3 (3.26%) Virtual Environments
7 2 (2.17%) Document Management
7 2 (2.17%) Issue Tracking
7 2 (2.17%) Service Delivery
Programming Languages
1 7 (7.61%) SQL
2 1 (1.09%) C
2 1 (1.09%) PHP
Qualifications
1 24 (26.09%) Microsoft Certification
2 7 (7.61%) MCP
3 6 (6.52%) CCNA
3 6 (6.52%) Cisco Certification
4 5 (5.43%) Degree
5 4 (4.35%) A+ Certification
5 4 (4.35%) MCSA
6 3 (3.26%) Network+ Certification
7 1 (1.09%) DBS Check
7 1 (1.09%) MCITP
7 1 (1.09%) MCSE
7 1 (1.09%) MCTS
7 1 (1.09%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 10 (10.87%) SLA
System Software
1 64 (69.57%) Active Directory
2 34 (36.96%) VMware Infrastructure
3 28 (30.43%) Hyper-V
4 13 (14.13%) Terminal Services
5 3 (3.26%) XenApp
6 1 (1.09%) VMware Server
6 1 (1.09%) vSphere
Systems Management
1 6 (6.52%) SCCM
2 3 (3.26%) Failover Clustering
2 3 (3.26%) Microsoft Data Protection Manager
2 3 (3.26%) Systems Management Server (SMS)
3 1 (1.09%) Backup Exec
3 1 (1.09%) Opscode Chef
Vendors
1 65 (70.65%) Microsoft
2 45 (48.91%) VMware
3 27 (29.35%) Cisco
4 16 (17.39%) Citrix
5 14 (15.22%) Apple
6 9 (9.78%) ZyXEL
7 5 (5.43%) HP
7 5 (5.43%) Meraki
8 3 (3.26%) NetApp
9 2 (2.17%) LANDesk
9 2 (2.17%) Lotus
10 1 (1.09%) Draytek
10 1 (1.09%) ION Trading
10 1 (1.09%) Mitel
10 1 (1.09%) Polycom
10 1 (1.09%) Sage
10 1 (1.09%) SonicWALL
10 1 (1.09%) Symantec
10 1 (1.09%) Veeam
10 1 (1.09%) WatchGuard
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