2nd Line Support Technician Job Trends

Second Line Support Technician
UK

The median Second Line Support Technician salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 11 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Sep 2026
Same period 2025 Same period 2024
Rank 722 636 734
Rank change year-on-year -86 +98 +23
Permanent jobs requiring a 2nd Line Support Technician 87 40 59
As % of all permanent jobs in the UK 0.077% 0.081% 0.075%
As % of the Job Titles category 0.082% 0.090% 0.079%
Number of salaries quoted 86 40 34
10th Percentile £27,000 £28,950 £25,650
25th Percentile £27,188 £29,000 £27,000
Median annual salary (50th Percentile) £30,000 £30,000 £30,000
75th Percentile £34,500 £31,000 £31,500
90th Percentile £35,000 £39,125 £34,000
UK excluding London median annual salary £30,000 £30,000 £30,000
% change year-on-year - - +0.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 106,082 44,571 74,889
% of permanent jobs with a recognized job title 93.45% 89.73% 95.26%
Number of salaries quoted 73,120 26,247 45,923
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £77,500 £75,000 £73,750
90th Percentile £97,500 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

2nd Line Support Technician
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Technician job vacancy trend in the UK

2nd Line Support Technician
Salary Trend

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK.

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK

2nd Line Support Technician
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Technician over the 6 months to 11 September 2026.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 11 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -68 86 £30,000 - 6
England -73 83 £30,000 - 6
South East -9 41 £28,896 -19.73% 1
Work from Home -30 32 £28,000 -6.67% 1
North of England -27 19 £30,000 - 3
Midlands -48 13 £32,000 +6.67% 2
Yorkshire -40 12 £33,000 +10.00% 1
East Midlands -35 11 £32,000 +6.67%
East of England -21 9 £33,000 -2.94%
North West - 7 £30,000 -
Scotland - 3 £35,000 -
West Midlands -30 2 £29,500 +7.27% 2
South West -86 1 - -

2nd Line Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 September 2026, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Technician in the job title.

1 48 (55.17%) Customer Service
2 47 (54.02%) Microsoft
3 45 (51.72%) Windows
4 36 (41.38%) Problem-Solving
5 28 (32.18%) Microsoft 365
6 23 (26.44%) Firewall
7 19 (21.84%) Logistics
8 18 (20.69%) Active Directory
8 18 (20.69%) DBS Check
8 18 (20.69%) Fortinet
8 18 (20.69%) ITIL
8 18 (20.69%) Project Delivery
8 18 (20.69%) Project Management
8 18 (20.69%) SCCM
8 18 (20.69%) SonicWALL
8 18 (20.69%) Time Management
9 16 (18.39%) Microsoft Exchange
10 15 (17.24%) Azure
10 15 (17.24%) Windows Server
11 12 (13.79%) Entra ID
11 12 (13.79%) VPN
12 11 (12.64%) DNS
13 10 (11.49%) Microsoft Intune
13 10 (11.49%) SharePoint
14 9 (10.34%) Linux
15 6 (6.90%) Exchange Server 2007
15 6 (6.90%) Exchange Server 2010
15 6 (6.90%) Exchange Server 2013
15 6 (6.90%) Migration
15 6 (6.90%) VLAN

2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 16 (18.39%) Microsoft Exchange
2 10 (11.49%) SharePoint
3 6 (6.90%) Exchange Server 2007
3 6 (6.90%) Exchange Server 2010
3 6 (6.90%) Exchange Server 2013
Cloud Services
1 28 (32.18%) Microsoft 365
2 15 (17.24%) Azure
3 12 (13.79%) Entra ID
4 3 (3.45%) OneDrive
Communications & Networking
1 23 (26.44%) Firewall
2 12 (13.79%) VPN
3 11 (12.64%) DNS
4 6 (6.90%) VLAN
5 5 (5.75%) DHCP
6 4 (4.60%) LAN
6 4 (4.60%) TCP/IP
6 4 (4.60%) WAN
7 3 (3.45%) Broadband
7 3 (3.45%) IP Telephony
7 3 (3.45%) Wi-Fi
7 3 (3.45%) Wireless
8 2 (2.30%) WLAN
9 1 (1.15%) VoIP
Database & Business Intelligence
1 1 (1.15%) SQL Server
Development Applications
1 1 (1.15%) Carbide.c++
General
1 10 (11.49%) Social Skills
2 4 (4.60%) Electronics
3 3 (3.45%) Analytical Skills
4 1 (1.15%) Aerospace
4 1 (1.15%) Back Office
4 1 (1.15%) Manufacturing
Miscellaneous
1 2 (2.30%) EPoS
1 2 (2.30%) Self-Motivation
2 1 (1.15%) Driving Licence
2 1 (1.15%) Onboarding
Operating Systems
1 45 (51.72%) Windows
2 15 (17.24%) Windows Server
3 9 (10.34%) Linux
4 6 (6.90%) Windows 7
4 6 (6.90%) Windows 8
5 4 (4.60%) Windows 10
6 3 (3.45%) Apple iOS
6 3 (3.45%) Mac OS
6 3 (3.45%) Windows Server 2012
Processes & Methodologies
1 48 (55.17%) Customer Service
2 36 (41.38%) Problem-Solving
3 19 (21.84%) Logistics
4 18 (20.69%) ITIL
4 18 (20.69%) Project Delivery
4 18 (20.69%) Project Management
4 18 (20.69%) Time Management
5 6 (6.90%) Migration
6 4 (4.60%) Collaborative Culture
6 4 (4.60%) Disaster Recovery
7 3 (3.45%) Business Continuity
7 3 (3.45%) Continuous Improvement
7 3 (3.45%) Digital Innovation
7 3 (3.45%) ERP
7 3 (3.45%) ITSM
7 3 (3.45%) Patch Management
8 2 (2.30%) Problem Management
9 1 (1.15%) Customer Experience
Programming Languages
1 1 (1.15%) PowerShell
1 1 (1.15%) Ruby
Qualifications
1 18 (20.69%) DBS Check
Quality Assurance & Compliance
1 5 (5.75%) SLA
2 2 (2.30%) Cyber Essentials
2 2 (2.30%) Cyber Essentials PLUS
System Software
1 18 (20.69%) Active Directory
2 4 (4.60%) Hyper-V
Systems Management
1 18 (20.69%) SCCM
2 10 (11.49%) Microsoft Intune
3 3 (3.45%) Jamf Pro
Vendors
1 47 (54.02%) Microsoft
2 18 (20.69%) Fortinet
2 18 (20.69%) SonicWALL
3 3 (3.45%) Acronis
3 3 (3.45%) Veeam
4 2 (2.30%) VMware