2nd Line Support Technician Job Trends

Second Line Support Technician
UK

The median Second Line Support Technician salary in the UK is £31,000 per year, according to job vacancies posted during the 6 months leading to 13 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Mar 2026
Same period 2025 Same period 2024
Rank 629 632 780
Rank change year-on-year +3 +148 +163
Permanent jobs requiring a 2nd Line Support Technician 56 28 51
As % of all permanent jobs in the UK 0.076% 0.064% 0.061%
As % of the Job Titles category 0.083% 0.071% 0.064%
Number of salaries quoted 53 21 36
10th Percentile £26,250 £29,750 £26,250
25th Percentile £27,500 £30,000 £26,301
Median annual salary (50th Percentile) £31,000 £32,000 £30,000
Median % change year-on-year -3.13% +6.67% -1.37%
75th Percentile £33,250 £38,750 £33,000
90th Percentile £35,000 £40,000 £34,000
UK excluding London median annual salary £31,000 £32,000 £30,000
% change year-on-year -3.13% +6.67% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 67,702 39,587 79,421
% of permanent jobs with a recognized job title 91.82% 90.67% 94.61%
Number of salaries quoted 43,107 22,950 61,067
10th Percentile £30,000 £32,000 £28,500
25th Percentile £38,750 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,000
UK excluding London median annual salary £50,000 £54,793 £50,000
% change year-on-year -8.75% +9.59% -4.76%

2nd Line Support Technician
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Technician job vacancy trend in the UK

2nd Line Support Technician
Salary Trend

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK.

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK

2nd Line Support Technician
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Technician over the 6 months to 13 March 2026.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 13 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +21 56 £31,000 -3.13% 15
UK excluding London -2 54 £31,000 -3.13% 14
South East +5 32 £31,500 -8.70% 9
North of England - 17 £28,250 - 1
Yorkshire - 13 £27,500 -
Work from Home +18 7 £31,500 -1.56% 1
North West - 4 £31,500 - 1
Midlands -19 3 £37,500 +36.36% 1
East Midlands - 3 £37,500 - 1
South West -29 2 £31,000 -1.59%
London - 2 £26,000 - 2

2nd Line Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 March 2026, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Technician in the job title.

1 38 (67.86%) Windows
2 36 (64.29%) Microsoft
3 33 (58.93%) Customer Service
4 31 (55.36%) Active Directory
5 28 (50.00%) Microsoft 365
6 26 (46.43%) Windows Server
7 25 (44.64%) Firewall
8 20 (35.71%) VPN
9 19 (33.93%) Entra ID
10 18 (32.14%) DHCP
10 18 (32.14%) DNS
11 17 (30.36%) Azure
12 16 (28.57%) Hyper-V
12 16 (28.57%) Microsoft Office
13 15 (26.79%) LAN
13 15 (26.79%) WAN
14 14 (25.00%) Problem-Solving
14 14 (25.00%) TCP/IP
15 12 (21.43%) SLA
16 11 (19.64%) SharePoint
16 11 (19.64%) VLAN
17 10 (17.86%) Microsoft Intune
18 9 (16.07%) Microsoft Exchange
18 9 (16.07%) Windows 10
19 7 (12.50%) Customer Experience
19 7 (12.50%) Degree
19 7 (12.50%) PowerShell
19 7 (12.50%) Project Delivery
19 7 (12.50%) SQL Server
19 7 (12.50%) VoIP

2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (19.64%) SharePoint
2 9 (16.07%) Microsoft Exchange
3 3 (5.36%) Confluence
Applications
1 16 (28.57%) Microsoft Office
2 3 (5.36%) CATIA
3 2 (3.57%) Microsoft Excel
3 2 (3.57%) Microsoft PowerPoint
Cloud Services
1 28 (50.00%) Microsoft 365
2 19 (33.93%) Entra ID
3 17 (30.36%) Azure
4 3 (5.36%) IaaS
4 3 (5.36%) OneDrive
Communications & Networking
1 25 (44.64%) Firewall
2 20 (35.71%) VPN
3 18 (32.14%) DHCP
3 18 (32.14%) DNS
4 15 (26.79%) LAN
4 15 (26.79%) WAN
5 14 (25.00%) TCP/IP
6 11 (19.64%) VLAN
7 7 (12.50%) VoIP
8 4 (7.14%) Network Security
9 2 (3.57%) Wi-Fi
9 2 (3.57%) WLAN
10 1 (1.79%) Peer-to-Peer Networking
Database & Business Intelligence
1 7 (12.50%) SQL Server
Development Applications
1 3 (5.36%) JIRA
General
1 18 (32.14%) Social Skills
2 5 (8.93%) Telecoms
3 3 (5.36%) Analytical Skills
3 3 (5.36%) Back Office
3 3 (5.36%) German Language
3 3 (5.36%) Manufacturing
4 2 (3.57%) Law
Miscellaneous
1 19 (33.93%) Driving Licence
2 8 (14.29%) EPoS
2 8 (14.29%) Onboarding
2 8 (14.29%) Self-Motivation
3 4 (7.14%) Data Centre
3 4 (7.14%) Management Information System
4 3 (5.36%) Client/Server
Operating Systems
1 38 (67.86%) Windows
2 26 (46.43%) Windows Server
3 9 (16.07%) Windows 10
4 4 (7.14%) Windows Server 2019
Processes & Methodologies
1 33 (58.93%) Customer Service
2 14 (25.00%) Problem-Solving
3 7 (12.50%) Customer Experience
3 7 (12.50%) Project Delivery
4 6 (10.71%) Disaster Recovery
4 6 (10.71%) Service Delivery
4 6 (10.71%) Time Management
5 5 (8.93%) ITSM
6 4 (7.14%) Continuous Improvement
6 4 (7.14%) Data Security
6 4 (7.14%) ITIL
6 4 (7.14%) Mentoring
7 3 (5.36%) Business Continuity
7 3 (5.36%) Collaborative Culture
7 3 (5.36%) Collaborative Working
7 3 (5.36%) Digital Innovation
7 3 (5.36%) Information Security
7 3 (5.36%) Project Management
7 3 (5.36%) Remote Monitoring and Management
8 2 (3.57%) Client Onboarding
Programming Languages
1 7 (12.50%) PowerShell
2 1 (1.79%) SQL
Qualifications
1 7 (12.50%) Degree
2 4 (7.14%) ITIL Certification
Quality Assurance & Compliance
1 12 (21.43%) SLA
2 4 (7.14%) Cyber Essentials
2 4 (7.14%) Cyber Essentials PLUS
2 4 (7.14%) ISO/IEC 27001
System Software
1 31 (55.36%) Active Directory
2 16 (28.57%) Hyper-V
3 6 (10.71%) VMware Infrastructure
4 3 (5.36%) vSphere
5 2 (3.57%) Virtual Desktop
Systems Management
1 10 (17.86%) Microsoft Intune
2 3 (5.36%) Autotask
Vendors
1 36 (64.29%) Microsoft
2 6 (10.71%) VMware
3 4 (7.14%) Adobe
4 3 (5.36%) Cisco
4 3 (5.36%) SonicWALL
5 2 (3.57%) Citrix
5 2 (3.57%) Veeam
6 1 (1.79%) Apple
6 1 (1.79%) Facebook