The median annual salary for a 2nd Line Support Technician was £24,064 in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
UK
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 853 898 900
Rank change year-on-year +45 +2  
Permanent jobs requiring a 2nd Line Support Technician 37 34 82
As % of all permanent IT jobs advertised in the UK 0.042% 0.035% 0.075%
As % of the Job Titles category 0.043% 0.036% 0.078%
Number of salaries quoted 35 30 79
Median salary £24,064 £24,500 £22,500
Median salary % change year-on-year -1.77% +8.88%  
90% offered a salary of more than £19,500 £22,000 £19,000
10% offered a salary of more than £29,000 £31,150 £32,500
UK excluding London median salary £24,064 £23,250 £21,000
% change year-on-year +3.50% +10.71%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85544 95045 105654
As % of all permanent IT job vacancies advertised in the UK 95.95% 96.52% 96.56%
Number of salaries quoted 69856 80154 87088
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Technician in the job title.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician.

Salary trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Technician over the 3 months to 27 June 2017.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +46 34 £25,282 +3.19% 8
Manchester -29 8 £26,500 +17.77% 2
North West -37 8 £26,500 +17.77% 3
West Yorkshire +16 7 £19,500 -25.00% 1
Leeds +13 7 £19,500 -25.00% 1
Yorkshire +3 7 £19,500 -25.00% 1
South West +2 7 £27,500 +48.64%
Stockport -11 7 £26,500 +17.77% 1
London +28 4 £27,500 +6.79% 1
Bristol - 4 £24,064 -
East Midlands +14 3 £22,500 -
Cardiff - 3 £24,000 -
Wales - 3 £24,000 -
Wiltshire - 3 £30,000 -
South Wales - 3 £24,000 -
East of England - 3 £33,000 - 1
South East +39 2 £24,750 -1.00%
Loughborough - 2 £22,500 -
Leicestershire - 2 £22,500 -
City of London +27 1 £22,500 -
Northamptonshire - 1 - -
Kent - 1 £22,000 -
Hertfordshire - 1 £23,500 -
Hampshire - 1 £27,500 -
Essex - 1 £42,500 -
Cambridgeshire - 1 - -
Swindon - 1 £30,000 -
Sittingbourne - 1 £22,000 -
Potters Bar - 1 £23,500 -
Northampton - 1 - -

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 68 (86.08%) Windows
2 60 (75.95%) Active Directory
3 56 (70.89%) Microsoft
4 41 (51.90%) VMware
5 37 (46.84%) Windows Server
6 29 (36.71%) VMware Infrastructure
7 27 (34.18%) ITIL
8 25 (31.65%) Office 365
9 24 (30.38%) Microsoft Office
10 23 (29.11%) MS Exchange
10 23 (29.11%) Hyper-V
11 22 (27.85%) Windows 7
12 16 (20.25%) Windows Server 2008
12 16 (20.25%) SQL
13 13 (16.46%) VPN
13 13 (16.46%) Cisco
13 13 (16.46%) Citrix
13 13 (16.46%) Microsoft Certification
14 11 (13.92%) Cisco Certification
14 11 (13.92%) DNS
14 11 (13.92%) SLA
14 11 (13.92%) CCNA
15 10 (12.66%) DHCP
15 10 (12.66%) Firewall
16 9 (11.39%) Apple
17 8 (10.13%) Terminal Services
17 8 (10.13%) Finance
17 8 (10.13%) Android
17 8 (10.13%) SCCM
17 8 (10.13%) Windows Server 2012

2nd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (29.11%) MS Exchange
2 6 (7.59%) SharePoint
3 5 (6.33%) SAS
3 5 (6.33%) Skype for Business
4 3 (3.80%) Exchange Server 2010
5 2 (2.53%) Exchange Server 2007
5 2 (2.53%) Exchange Server 2013
6 1 (1.27%) Exchange Server 2003
6 1 (1.27%) IBM Notes
Applications
1 24 (30.38%) Microsoft Office
2 2 (2.53%) AutoCAD
2 2 (2.53%) Revit
3 1 (1.27%) Adobe Creative Suite
Cloud Services
1 25 (31.65%) Office 365
2 1 (1.27%) Amazon AWS
2 1 (1.27%) Cloud Computing
2 1 (1.27%) G Suite
2 1 (1.27%) Mimecast
Communications & Networking
1 13 (16.46%) VPN
2 11 (13.92%) DNS
3 10 (12.66%) DHCP
3 10 (12.66%) Firewall
4 6 (7.59%) SAN
5 5 (6.33%) Cisco IOS
5 5 (6.33%) iSCSI
5 5 (6.33%) TCP/IP
6 4 (5.06%) Remote Desktop
7 3 (3.80%) LAN
8 2 (2.53%) VoIP
8 2 (2.53%) WAN
9 1 (1.27%) Internet
9 1 (1.27%) IP Telephony
9 1 (1.27%) Wireless
Database & Business Intelligence
1 3 (3.80%) SQL Server
General
1 8 (10.13%) Finance
2 6 (7.59%) Law
3 5 (6.33%) Telecoms
4 3 (3.80%) Legal
5 1 (1.27%) Front Office
5 1 (1.27%) Marketing
5 1 (1.27%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.27%) FIX Protocol
Miscellaneous
1 7 (8.86%) CMDB
2 6 (7.59%) iPad
3 4 (5.06%) Analytical Skills
4 2 (2.53%) Client/Server
4 2 (2.53%) Smartphone
5 1 (1.27%) Computer Science
5 1 (1.27%) Derivative
5 1 (1.27%) EPoS
5 1 (1.27%) Fixed Income
5 1 (1.27%) Foreign Exchange (FX)
Operating Systems
1 68 (86.08%) Windows
2 37 (46.84%) Windows Server
3 22 (27.85%) Windows 7
4 16 (20.25%) Windows Server 2008
5 8 (10.13%) Android
5 8 (10.13%) Windows Server 2012
6 7 (8.86%) Windows 8
7 6 (7.59%) Mac OS
8 5 (6.33%) Windows 10
9 4 (5.06%) Windows Server 2003
10 2 (2.53%) Windows XP
11 1 (1.27%) Apple iOS
11 1 (1.27%) Linux
Processes & Methodologies
1 27 (34.18%) ITIL
2 5 (6.33%) Data Protection
2 5 (6.33%) Mentoring
2 5 (6.33%) Network Planning
2 5 (6.33%) Service Delivery
3 4 (5.06%) Business Development
3 4 (5.06%) Change Management
3 4 (5.06%) Mobile Device Management
4 3 (3.80%) Case Management
4 3 (3.80%) Change Control
4 3 (3.80%) Email Filtering
4 3 (3.80%) Kalman Filter
4 3 (3.80%) Service Management
4 3 (3.80%) Web Filtering
5 2 (2.53%) Stakeholder Management
5 2 (2.53%) Virtual Environments
6 1 (1.27%) Business Continuity
6 1 (1.27%) CRM
6 1 (1.27%) Document Management
6 1 (1.27%) Electronic Trading
Programming Languages
1 16 (20.25%) SQL
Qualifications
1 13 (16.46%) Microsoft Certification
2 11 (13.92%) CCNA
2 11 (13.92%) Cisco Certification
3 6 (7.59%) Degree
4 5 (6.33%) MCP
5 2 (2.53%) A+ Certification
5 2 (2.53%) ITIL Foundation Certificate
5 2 (2.53%) Network+ Certification
6 1 (1.27%) MCTS
Quality Assurance & Compliance
1 11 (13.92%) SLA
System Software
1 60 (75.95%) Active Directory
2 29 (36.71%) VMware Infrastructure
3 23 (29.11%) Hyper-V
4 8 (10.13%) Terminal Services
5 2 (2.53%) XenApp
5 2 (2.53%) XenDesktop
6 1 (1.27%) VirtualBox
Systems Management
1 8 (10.13%) SCCM
2 5 (6.33%) Failover Clustering
2 5 (6.33%) Microsoft Data Protection Manager
3 2 (2.53%) Systems Management Server (SMS)
Vendors
1 56 (70.89%) Microsoft
2 41 (51.90%) VMware
3 13 (16.46%) Cisco
3 13 (16.46%) Citrix
4 9 (11.39%) Apple
5 5 (6.33%) HP
5 5 (6.33%) Meraki
5 5 (6.33%) NetApp
5 5 (6.33%) ZyXEL
6 2 (2.53%) AppSense
6 2 (2.53%) LANDesk
7 1 (1.27%) Adobe
7 1 (1.27%) Avaya
7 1 (1.27%) Draytek
7 1 (1.27%) Google
7 1 (1.27%) IBM
7 1 (1.27%) ION Trading
7 1 (1.27%) Lotus
7 1 (1.27%) SonicWALL
7 1 (1.27%) WatchGuard
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: From £18,000 to £21,000 per annum plus additional benefits
Posted: 5 days ago
London
Bluetownonline
Salary: £34000 per annum
Posted: 4 days ago
Warrington, Cheshire
Greywood Associates Limited
Salary: £23000 - £26000 per annum + bens
Posted: 5 days ago
Stoke-On-Trent, Staffordshire
Argo IT Solutions
Salary: From £20,000 to £28,000 per annum + Car, training + usual benefits
Posted: 5 days ago
Stockport
Adria Solutions Ltd
Salary: £25000 - £28000 per annum + Benefits
Posted: 14 days ago
Stoke-On-Trent, Staffordshire
bet365
Salary: Competitive base salary + bonus
Posted: 13 days ago
Manchester
Michael Page Technology
Salary: £23000 - £25000 per annum
Posted: 12 days ago
Bury St. Edmunds, Suffolk
Green Duck Ltd
Posted: 26 days ago