2nd Line Support Technician Jobs

The median annual salary for a 2nd Line Support Technician was £24,064 in advertised job vacancies during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician UK
Location	3 months to 27 Jun 2017	Same period 2016	Same period 2015
Rank	853	898	900
Rank change year-on-year	+45	+2
Permanent jobs requiring a 2nd Line Support Technician	37	34	82
As % of all permanent IT jobs advertised in the UK	0.042%	0.035%	0.075%
As % of the Job Titles category	0.043%	0.036%	0.078%
Number of salaries quoted	35	30	79
Median salary	£24,064	£24,500	£22,500
Median salary % change year-on-year	-1.77%	+8.88%
90% offered a salary of more than	£19,500	£22,000	£19,000
10% offered a salary of more than	£29,000	£31,150	£32,500
UK excluding London median salary	£24,064	£23,250	£21,000
% change year-on-year	+3.50%	+10.71%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles UK
Permanent job vacancies with a job title containing a recognized job role	85544	95045	105654
As % of all permanent IT job vacancies advertised in the UK	95.95%	96.52%	96.56%
Number of salaries quoted	69856	80154	87088
Median salary	£46,500	£47,500	£45,000
Median salary % change year-on-year	-2.10%	+5.55%
90% offered a salary of more than	£27,500	£27,500	£26,500
10% offered a salary of more than	£74,000	£70,000	£72,500
UK excluding London median salary	£42,500	£41,500	£40,000
% change year-on-year	+2.40%	+3.75%

2nd Line Support Technician
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Technician in the job title.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician.

Salary trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Technician over the 3 months to 27 June 2017.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Permanent IT Job Ads	Median Salary Last 3 Months	Median Salary % Change on Same Period Last Year	Live Job Vacancies
England	+46	34	£25,282	+3.19%	8
Manchester	-29	8	£26,500	+17.77%	2
North West	-37	8	£26,500	+17.77%	3
West Yorkshire	+16	7	£19,500	-25.00%	1
Leeds	+13	7	£19,500	-25.00%	1
Yorkshire	+3	7	£19,500	-25.00%	1
South West	+2	7	£27,500	+48.64%
Stockport	-11	7	£26,500	+17.77%	1
London	+28	4	£27,500	+6.79%	1
Bristol	-	4	£24,064	-
East Midlands	+14	3	£22,500	-
Cardiff	-	3	£24,000	-
Wales	-	3	£24,000	-
Wiltshire	-	3	£30,000	-
South Wales	-	3	£24,000	-
East of England	-	3	£33,000	-	1
South East	+39	2	£24,750	-1.00%
Loughborough	-	2	£22,500	-
Leicestershire	-	2	£22,500	-
City of London	+27	1	£22,500	-
Northamptonshire	-	1	-	-
Kent	-	1	£22,000	-
Hertfordshire	-	1	£23,500	-
Hampshire	-	1	£27,500	-
Essex	-	1	£42,500	-
Cambridgeshire	-	1	-	-
Swindon	-	1	£30,000	-
Sittingbourne	-	1	£22,000	-
Potters Bar	-	1	£23,500	-
Northampton	-	1	-	-

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 June 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1	68 (86.08%)	Windows
2	60 (75.95%)	Active Directory
3	56 (70.89%)	Microsoft
4	41 (51.90%)	VMware
5	37 (46.84%)	Windows Server
6	29 (36.71%)	VMware Infrastructure
7	27 (34.18%)	ITIL
8	25 (31.65%)	Office 365
9	24 (30.38%)	Microsoft Office
10	23 (29.11%)	MS Exchange
10	23 (29.11%)	Hyper-V
11	22 (27.85%)	Windows 7
12	16 (20.25%)	Windows Server 2008
12	16 (20.25%)	SQL
13	13 (16.46%)	VPN

13	13 (16.46%)	Cisco
13	13 (16.46%)	Citrix
13	13 (16.46%)	Microsoft Certification
14	11 (13.92%)	Cisco Certification
14	11 (13.92%)	DNS
14	11 (13.92%)	SLA
14	11 (13.92%)	CCNA
15	10 (12.66%)	DHCP
15	10 (12.66%)	Firewall
16	9 (11.39%)	Apple
17	8 (10.13%)	Terminal Services
17	8 (10.13%)	Finance
17	8 (10.13%)	Android
17	8 (10.13%)	SCCM
17	8 (10.13%)	Windows Server 2012

2nd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
General
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	23 (29.11%)	MS Exchange
2	6 (7.59%)	SharePoint
3	5 (6.33%)	SAS
3	5 (6.33%)	Skype for Business
4	3 (3.80%)	Exchange Server 2010
5	2 (2.53%)	Exchange Server 2007
5	2 (2.53%)	Exchange Server 2013
6	1 (1.27%)	Exchange Server 2003
6	1 (1.27%)	IBM Notes

Applications
1	24 (30.38%)	Microsoft Office
2	2 (2.53%)	AutoCAD
2	2 (2.53%)	Revit
3	1 (1.27%)	Adobe Creative Suite

Cloud Services
1	25 (31.65%)	Office 365
2	1 (1.27%)	Amazon AWS
2	1 (1.27%)	Cloud Computing
2	1 (1.27%)	G Suite
2	1 (1.27%)	Mimecast

Communications & Networking
1	13 (16.46%)	VPN
2	11 (13.92%)	DNS
3	10 (12.66%)	DHCP
3	10 (12.66%)	Firewall
4	6 (7.59%)	SAN
5	5 (6.33%)	Cisco IOS
5	5 (6.33%)	iSCSI
5	5 (6.33%)	TCP/IP
6	4 (5.06%)	Remote Desktop
7	3 (3.80%)	LAN
8	2 (2.53%)	VoIP
8	2 (2.53%)	WAN
9	1 (1.27%)	Internet
9	1 (1.27%)	IP Telephony
9	1 (1.27%)	Wireless

Database & Business Intelligence
1	3 (3.80%)	SQL Server

General
1	8 (10.13%)	Finance
2	6 (7.59%)	Law
3	5 (6.33%)	Telecoms
4	3 (3.80%)	Legal
5	1 (1.27%)	Front Office
5	1 (1.27%)	Marketing
5	1 (1.27%)	Retail

Libraries, Frameworks & Software Standards
1	1 (1.27%)	FIX Protocol

Miscellaneous
1	7 (8.86%)	CMDB
2	6 (7.59%)	iPad
3	4 (5.06%)	Analytical Skills
4	2 (2.53%)	Client/Server
4	2 (2.53%)	Smartphone
5	1 (1.27%)	Computer Science
5	1 (1.27%)	Derivative
5	1 (1.27%)	EPoS
5	1 (1.27%)	Fixed Income
5	1 (1.27%)	Foreign Exchange (FX)

Operating Systems
1	68 (86.08%)	Windows
2	37 (46.84%)	Windows Server
3	22 (27.85%)	Windows 7
4	16 (20.25%)	Windows Server 2008
5	8 (10.13%)	Android
5	8 (10.13%)	Windows Server 2012
6	7 (8.86%)	Windows 8
7	6 (7.59%)	Mac OS
8	5 (6.33%)	Windows 10
9	4 (5.06%)	Windows Server 2003
10	2 (2.53%)	Windows XP
11	1 (1.27%)	Apple iOS
11	1 (1.27%)	Linux

Processes & Methodologies
1	27 (34.18%)	ITIL
2	5 (6.33%)	Data Protection
2	5 (6.33%)	Mentoring
2	5 (6.33%)	Network Planning
2	5 (6.33%)	Service Delivery
3	4 (5.06%)	Business Development
3	4 (5.06%)	Change Management
3	4 (5.06%)	Mobile Device Management
4	3 (3.80%)	Case Management
4	3 (3.80%)	Change Control
4	3 (3.80%)	Email Filtering
4	3 (3.80%)	Kalman Filter
4	3 (3.80%)	Service Management
4	3 (3.80%)	Web Filtering
5	2 (2.53%)	Stakeholder Management
5	2 (2.53%)	Virtual Environments
6	1 (1.27%)	Business Continuity
6	1 (1.27%)	CRM
6	1 (1.27%)	Document Management
6	1 (1.27%)	Electronic Trading

Programming Languages
1	16 (20.25%)	SQL

Qualifications
1	13 (16.46%)	Microsoft Certification
2	11 (13.92%)	CCNA
2	11 (13.92%)	Cisco Certification
3	6 (7.59%)	Degree
4	5 (6.33%)	MCP
5	2 (2.53%)	A+ Certification
5	2 (2.53%)	ITIL Foundation Certificate
5	2 (2.53%)	Network+ Certification
6	1 (1.27%)	MCTS

Quality Assurance & Compliance
1	11 (13.92%)	SLA

System Software
1	60 (75.95%)	Active Directory
2	29 (36.71%)	VMware Infrastructure
3	23 (29.11%)	Hyper-V
4	8 (10.13%)	Terminal Services
5	2 (2.53%)	XenApp
5	2 (2.53%)	XenDesktop
6	1 (1.27%)	VirtualBox

Systems Management
1	8 (10.13%)	SCCM
2	5 (6.33%)	Failover Clustering
2	5 (6.33%)	Microsoft Data Protection Manager
3	2 (2.53%)	Systems Management Server (SMS)

Vendors
1	56 (70.89%)	Microsoft
2	41 (51.90%)	VMware
3	13 (16.46%)	Cisco
3	13 (16.46%)	Citrix
4	9 (11.39%)	Apple
5	5 (6.33%)	HP
5	5 (6.33%)	Meraki
5	5 (6.33%)	NetApp
5	5 (6.33%)	ZyXEL
6	2 (2.53%)	AppSense
6	2 (2.53%)	LANDesk
7	1 (1.27%)	Adobe
7	1 (1.27%)	Avaya
7	1 (1.27%)	Draytek
7	1 (1.27%)	Google
7	1 (1.27%)	IBM
7	1 (1.27%)	ION Trading
7	1 (1.27%)	Lotus
7	1 (1.27%)	SonicWALL
7	1 (1.27%)	WatchGuard