Period
to 24 November 2017

The median annual salary for a 2nd Line Support Technician was £25,000 in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Technician
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1119 1115 1170
Rank change year-on-year -4 +55 +14
Permanent jobs requiring a 2nd Line Support Technician 92 107 153
As % of all permanent IT jobs advertised in the UK 0.051% 0.057% 0.070%
As % of the Job Titles category 0.053% 0.059% 0.072%
Number of salaries quoted 85 101 148
UK median annual salary £25,000 £25,000 £24,000
Median salary % change year-on-year - +4.17% -4.00%
10th Percentile £18,750 £21,000 £19,000
90th Percentile £30,000 £30,000 £32,150
UK excluding London median annual salary £25,000 £25,000 £23,500
% change year-on-year - +6.38% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172577 182568 211044
% of permanent IT jobs with a recognized job title 95.80% 96.48% 96.46%
Number of salaries quoted 138473 152713 175380
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

2nd Line Support Technician
Job Vacancy Trend

Job postings that featured 2nd Line Support Technician in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Technician.

Salary trend for 2nd Line Support Technician in the UK

2nd Line Support Technician
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Technician over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +26 86 £25,000 - 9
UK excluding London +48 76 £25,000 - 8
South East +69 25 £24,250 -3.00% 3
South West +30 17 £27,500 +19.57%
North of England -4 15 £24,500 -2.00% 3
London -11 13 £27,500 -4.35% 1
East of England +16 11 £25,988 -4.63% 1
Yorkshire +22 7 £19,500 -22.00% 1
North West -36 7 £26,500 +17.78% 2
Midlands +22 5 £22,500 -6.25% 1
East Midlands +27 3 £22,500 -3.23%
Wales +22 3 £24,000 -
West Midlands +10 2 - - 1
North East +5 1 £27,500 +10.00%

2nd Line Support Technician Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, 2nd Line Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Technician in the job title.

1 76 (82.61%) Windows
2 67 (72.83%) Active Directory
3 66 (71.74%) Microsoft
4 38 (41.30%) Windows Server
5 35 (38.04%) ITIL
6 33 (35.87%) VMware
7 32 (34.78%) Windows 7
8 31 (33.70%) MS Exchange
9 30 (32.61%) Office 365
10 27 (29.35%) Microsoft Office
11 25 (27.17%) Windows Server 2008
11 25 (27.17%) Windows Server 2012
12 19 (20.65%) VMware Infrastructure
13 17 (18.48%) TCP/IP
14 14 (15.22%) Microsoft Certification
15 13 (14.13%) SQL
15 13 (14.13%) Windows 8
16 12 (13.04%) Windows 10
16 12 (13.04%) DNS
16 12 (13.04%) SLA
17 11 (11.96%) CCNA
17 11 (11.96%) Cisco Certification
18 10 (10.87%) Citrix
18 10 (10.87%) Firewall
19 9 (9.78%) DHCP
19 9 (9.78%) Exchange Server 2010
20 8 (8.70%) LAN
20 8 (8.70%) Cisco
20 8 (8.70%) SharePoint
20 8 (8.70%) Degree

2nd Line Support Technician Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (33.70%) MS Exchange
2 9 (9.78%) Exchange Server 2010
3 8 (8.70%) SharePoint
4 4 (4.35%) Exchange Server 2007
4 4 (4.35%) Skype for Business
5 1 (1.09%) Exchange Server 2013
Applications
1 27 (29.35%) Microsoft Office
2 4 (4.35%) Microsoft Excel
3 3 (3.26%) Microsoft PowerPoint
4 2 (2.17%) AutoCAD
4 2 (2.17%) MS Visio
4 2 (2.17%) Revit
Business Applications
1 2 (2.17%) Dynamics CRM
2 1 (1.09%) Orchard Housing
Cloud Services
1 30 (32.61%) Office 365
2 3 (3.26%) Microsoft Azure
3 1 (1.09%) Amazon AWS
3 1 (1.09%) Azure Active Directory
3 1 (1.09%) Cloud Computing
3 1 (1.09%) G Suite
Communications & Networking
1 17 (18.48%) TCP/IP
2 12 (13.04%) DNS
3 10 (10.87%) Firewall
4 9 (9.78%) DHCP
5 8 (8.70%) LAN
6 6 (6.52%) WAN
7 5 (5.43%) VPN
8 4 (4.35%) IP Telephony
8 4 (4.35%) Skype
8 4 (4.35%) VLAN
9 2 (2.17%) Remote Desktop
9 2 (2.17%) Structured Cabling
9 2 (2.17%) Wireless
10 1 (1.09%) Internet
10 1 (1.09%) Network Security
10 1 (1.09%) SMS
10 1 (1.09%) Unified Communications
Database & Business Intelligence
1 7 (7.61%) SQL Server
2 1 (1.09%) QlikView
2 1 (1.09%) SQL Server 2008
2 1 (1.09%) SQL Server 2012
Development Applications
1 2 (2.17%) Visual Studio
General
1 6 (6.52%) Finance
1 6 (6.52%) Manufacturing
2 5 (5.43%) Legal
3 3 (3.26%) Telecoms
4 2 (2.17%) Automotive
4 2 (2.17%) Electronics
4 2 (2.17%) Law
4 2 (2.17%) Marketing
5 1 (1.09%) Banking
5 1 (1.09%) German Language
5 1 (1.09%) Retail
Libraries, Frameworks & Software Standards
1 2 (2.17%) XML
Miscellaneous
1 7 (7.61%) Analytical Skills
2 6 (6.52%) AS400
3 5 (5.43%) CMDB
4 4 (4.35%) iPad
4 4 (4.35%) Replication
5 3 (3.26%) Computer Science
5 3 (3.26%) iPhone
5 3 (3.26%) iSeries
6 2 (2.17%) Blackberry
7 1 (1.09%) Driving Licence
7 1 (1.09%) Enterprise Software
7 1 (1.09%) EPoS
7 1 (1.09%) Management Information System
7 1 (1.09%) User Experience
Operating Systems
1 76 (82.61%) Windows
2 38 (41.30%) Windows Server
3 32 (34.78%) Windows 7
4 25 (27.17%) Windows Server 2008
4 25 (27.17%) Windows Server 2012
5 13 (14.13%) Windows 8
6 12 (13.04%) Windows 10
7 5 (5.43%) Windows Server 2003
8 2 (2.17%) Android
8 2 (2.17%) Apple iOS
8 2 (2.17%) Windows Mobile
9 1 (1.09%) Windows Vista
9 1 (1.09%) Windows XP
Processes & Methodologies
1 35 (38.04%) ITIL
2 4 (4.35%) Business Intelligence
2 4 (4.35%) Information Security
2 4 (4.35%) Network Monitoring
3 3 (3.26%) Coaching
3 3 (3.26%) Disaster Recovery
3 3 (3.26%) Incident Management
3 3 (3.26%) ITIL V3
3 3 (3.26%) Mobile Device Management
3 3 (3.26%) Stakeholder Management
4 2 (2.17%) Configuration Management
4 2 (2.17%) CRM
4 2 (2.17%) Digital Marketing
4 2 (2.17%) ERP
4 2 (2.17%) ITSM
4 2 (2.17%) Network Management
4 2 (2.17%) Programme Management
4 2 (2.17%) Risk Management
4 2 (2.17%) Service Delivery
4 2 (2.17%) Service Management
Programming Languages
1 13 (14.13%) SQL
Qualifications
1 14 (15.22%) Microsoft Certification
2 11 (11.96%) CCNA
2 11 (11.96%) Cisco Certification
3 8 (8.70%) Degree
4 6 (6.52%) MCP
4 6 (6.52%) MCSA
4 6 (6.52%) MCSE
5 4 (4.35%) A+ Certification
5 4 (4.35%) DBS Check
6 3 (3.26%) Security Cleared
6 3 (3.26%) VMware Certified Professional (VCP)
7 2 (2.17%) Computer Science Degree
7 2 (2.17%) ITIL Foundation Certificate
8 1 (1.09%) MCDST
8 1 (1.09%) MCTS
Quality Assurance & Compliance
1 12 (13.04%) SLA
2 1 (1.09%) Sarbanes-Oxley
System Software
1 67 (72.83%) Active Directory
2 19 (20.65%) VMware Infrastructure
3 7 (7.61%) Hyper-V
4 5 (5.43%) vSphere
5 4 (4.35%) Terminal Services
5 4 (4.35%) VMware ESXi
6 2 (2.17%) XenApp
7 1 (1.09%) VirtualBox
7 1 (1.09%) XenDesktop
Systems Management
1 4 (4.35%) vCenter Server
2 3 (3.26%) SCCM
3 1 (1.09%) Backup Exec
3 1 (1.09%) Systems Management Server (SMS)
Vendors
1 66 (71.74%) Microsoft
2 33 (35.87%) VMware
3 10 (10.87%) Citrix
4 8 (8.70%) Cisco
5 4 (4.35%) Veeam
6 3 (3.26%) Sophos
7 2 (2.17%) Apple
7 2 (2.17%) HP
7 2 (2.17%) IBM
7 2 (2.17%) LANDesk
7 2 (2.17%) Mitel
7 2 (2.17%) SAP
7 2 (2.17%) WatchGuard
8 1 (1.09%) Google
8 1 (1.09%) Oracle
8 1 (1.09%) Orchard
8 1 (1.09%) Polycom
8 1 (1.09%) ProCurve
8 1 (1.09%) Siebel
8 1 (1.09%) SonicWALL