2nd Line Support Technician Job Trends

Second Line Support Technician
UK

The median Second Line Support Technician salary in the UK is £30,000 per year, according to job vacancies posted during the 6 months leading to 4 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 May 2026
Same period 2025 Same period 2024
Rank 652 621 828
Rank change year-on-year -31 +207 +81
Permanent jobs requiring a 2nd Line Support Technician 65 33 56
As % of all permanent jobs in the UK 0.072% 0.077% 0.058%
As % of the Job Titles category 0.077% 0.086% 0.062%
Number of salaries quoted 62 32 39
10th Percentile £26,325 £28,650 £26,250
25th Percentile £28,250 £30,000 £26,750
Median annual salary (50th Percentile) £30,000 £31,750 £30,000
Median % change year-on-year -5.51% +5.83% -
75th Percentile £33,250 £40,000 £32,750
90th Percentile £35,000 £42,500 £33,850
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 83,957 38,400 90,620
% of permanent jobs with a recognized job title 92.97% 89.39% 94.55%
Number of salaries quoted 54,111 23,425 66,674
10th Percentile £30,000 £30,425 £28,500
25th Percentile £40,000 £41,375 £38,500
Median annual salary (50th Percentile) £55,000 £59,000 £52,900
Median % change year-on-year -6.78% +11.53% -11.83%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.66%

2nd Line Support Technician
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Technician' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Technician job vacancy trend in the UK

2nd Line Support Technician
Salary Trend

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK.

Salary distribution trend for 2nd Line Support Technician job vacancies in the UK

2nd Line Support Technician
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Technician over the 6 months to 4 May 2026.

Salary histogram for 2nd Line Support Technician in the UK

2nd Line Support Technician
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Technician within the UK over the 6 months to 4 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -23 63 £30,000 -4.76% 5
England -22 62 £30,000 -5.51% 5
South East -3 39 £30,000 -18.37% 2
North of England - 14 £29,000 - 1
Work from Home -8 11 £30,000 - 2
North West - 11 £30,000 -
East Midlands - 4 £26,000 -
Midlands - 4 £26,000 -
East of England -19 3 £28,500 -10.94% 1
Yorkshire - 3 £29,000 - 1
Scotland - 3 £35,000 -
London +4 2 £26,000 -48.00%

2nd Line Support Technician Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 May 2026, 2nd Line Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Technician in the job title.

1 35 (53.85%) Windows
2 32 (49.23%) Microsoft
3 30 (46.15%) Customer Service
4 25 (38.46%) Windows Server
5 23 (35.38%) Microsoft 365
6 18 (27.69%) Active Directory
7 17 (26.15%) SLA
8 16 (24.62%) Firewall
8 16 (24.62%) Problem-Solving
9 12 (18.46%) Hyper-V
9 12 (18.46%) VPN
10 11 (16.92%) LAN
10 11 (16.92%) TCP/IP
10 11 (16.92%) WAN
11 9 (13.85%) Entra ID
12 8 (12.31%) Azure
12 8 (12.31%) Customer Experience
12 8 (12.31%) DHCP
12 8 (12.31%) DNS
12 8 (12.31%) PowerShell
12 8 (12.31%) SQL Server
12 8 (12.31%) VoIP
13 6 (9.23%) SharePoint
14 5 (7.69%) Microsoft Intune
14 5 (7.69%) Project Delivery
15 4 (6.15%) Microsoft Exchange
15 4 (6.15%) Time Management
15 4 (6.15%) Veeam
16 3 (4.62%) Acronis
16 3 (4.62%) Apple iOS

2nd Line Support Technician Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (9.23%) SharePoint
2 4 (6.15%) Microsoft Exchange
Applications
1 3 (4.62%) Microsoft Office
2 2 (3.08%) Microsoft Excel
2 2 (3.08%) Microsoft PowerPoint
Cloud Services
1 23 (35.38%) Microsoft 365
2 9 (13.85%) Entra ID
3 8 (12.31%) Azure
4 3 (4.62%) IaaS
4 3 (4.62%) OneDrive
Communications & Networking
1 16 (24.62%) Firewall
2 12 (18.46%) VPN
3 11 (16.92%) LAN
3 11 (16.92%) TCP/IP
3 11 (16.92%) WAN
4 8 (12.31%) DHCP
4 8 (12.31%) DNS
4 8 (12.31%) VoIP
5 3 (4.62%) Broadband
5 3 (4.62%) IP Telephony
5 3 (4.62%) VLAN
5 3 (4.62%) Wireless
6 2 (3.08%) Wi-Fi
6 2 (3.08%) WLAN
Database & Business Intelligence
1 8 (12.31%) SQL Server
General
1 10 (15.38%) Social Skills
2 5 (7.69%) Telecoms
3 4 (6.15%) Back Office
3 4 (6.15%) Electronics
4 3 (4.62%) Analytical Skills
4 3 (4.62%) Manufacturing
5 1 (1.54%) Law
Miscellaneous
1 10 (15.38%) EPoS
2 9 (13.85%) Driving Licence
3 3 (4.62%) Self-Motivation
4 1 (1.54%) Onboarding
Operating Systems
1 35 (53.85%) Windows
2 25 (38.46%) Windows Server
3 3 (4.62%) Apple iOS
3 3 (4.62%) Linux
3 3 (4.62%) Mac OS
3 3 (4.62%) Windows Server 2012
4 2 (3.08%) Windows 10
Processes & Methodologies
1 30 (46.15%) Customer Service
2 16 (24.62%) Problem-Solving
3 8 (12.31%) Customer Experience
4 5 (7.69%) Project Delivery
5 4 (6.15%) Time Management
6 3 (4.62%) Business Continuity
6 3 (4.62%) Digital Innovation
6 3 (4.62%) ERP
6 3 (4.62%) Information Security
6 3 (4.62%) ITIL
6 3 (4.62%) Logistics
6 3 (4.62%) Project Management
6 3 (4.62%) Remote Monitoring and Management
7 1 (1.54%) Client Onboarding
7 1 (1.54%) Cloud Security
7 1 (1.54%) Continuous Improvement
7 1 (1.54%) Disaster Recovery
7 1 (1.54%) ITSM
Programming Languages
1 8 (12.31%) PowerShell
Qualifications
1 3 (4.62%) DBS Check
1 3 (4.62%) Degree
Quality Assurance & Compliance
1 17 (26.15%) SLA
System Software
1 18 (27.69%) Active Directory
2 12 (18.46%) Hyper-V
3 1 (1.54%) Virtual Desktop
3 1 (1.54%) VMware Infrastructure
Systems Management
1 5 (7.69%) Microsoft Intune
2 3 (4.62%) Autotask
2 3 (4.62%) SCCM
Vendors
1 32 (49.23%) Microsoft
2 4 (6.15%) Veeam
3 3 (4.62%) Acronis
3 3 (4.62%) Fortinet
3 3 (4.62%) SonicWALL
4 1 (1.54%) Apple
4 1 (1.54%) Citrix
4 1 (1.54%) Facebook
4 1 (1.54%) VMware