Remedy ITSM Contracts

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 3 months to 22 June 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM) UK
Location	3 months to 22 Jun 2017	Same period 2016	Same period 2015
Rank	526	528	522
Rank change year-on-year	+2	-6
Contract jobs citing Remedy ITSM	89	117	121
As % of all contract IT jobs advertised in the UK	0.19%	0.22%	0.22%
As % of the Business Applications category	2.26%	2.64%	2.50%
Number of daily rates quoted	42	59	62
Median daily rate	£360	£440	£425
Median daily rate % change year-on-year	-18.18%	+3.52%
90% offered a daily rate of more than	£70	£302	£277
10% offered a daily rate of more than	£505	£565	£536
UK excluding London median daily rate	£390	£360	£413
% change year-on-year	+8.33%	-12.72%
Number of hourly rates quoted	3	5	3
Median hourly rate	£16.00	£17.38	£12.50
Median hourly rate % change year-on-year	-7.91%	+39.05%
UK excluding London median hourly rate	-	£34.94	£12.50
% change year-on-year	-	+179.61%

Remedy ITSM is in the business application skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

Contract Business Application Skills UK
Contract job vacancies with a requirement for business application skills	3940	4426	4848
As % of all contract IT job vacancies advertised in the UK	8.41%	8.21%	8.62%
Number of daily rates quoted	2314	2709	2761
Median daily rate	£475	£429	£440
Median daily rate % change year-on-year	+10.78%	-2.55%
90% offered a daily rate of more than	£325	£300	£300
10% offered a daily rate of more than	£625	£575	£600
UK excluding London median daily rate	£450	£425	£413
% change year-on-year	+5.88%	+3.03%
Number of hourly rates quoted	63	55	51
Median hourly rate	£27.00	£30.00	£22.50
Median hourly rate % change year-on-year	-10.00%	+33.33%
90% offered a hourly rate of more than	£14.45	£11.00	£15.50
10% offered a hourly rate of more than	£80.50	£99.00	£43.00
UK excluding London median hourly rate	£33.50	£35.00	£22.50
% change year-on-year	-4.28%	+55.55%

Remedy ITSM
Job Vacancy Trend

The job posting trend of jobs advertised citing Remedy ITSM as a proportion of all contract or permanent IT jobs with a match in the Business Applications category.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 3 months to 22 June 2017.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location	Rank Change on Same Period Last Year	Matching Contract IT Job Ads	Median Daily Rate Last 3 Months	Median Daily Rate % Change on Same Period Last Year	Live Job Vacancies
England	+17	84	£335	-24.71%	13
South East	+25	41	£410	+10.81%	3
London	-11	30	£80	-82.70%	5
Hampshire	+18	18	£400	+14.28%	1
Basingstoke	+9	15	£335	+15.51%	1
Berkshire	+9	13	-	-	2
Uxbridge	-	13	£70	-
Reading	+24	8	-	-
Bedfordshire	-6	7	£370	-
East of England	-8	7	£335	-23.42%	2
Buckinghamshire	-10	6	£300	-
Bedford	-	6	£370	-
South West	+16	5	-	-	1
Milton Keynes	-9	5	£300	-
Wiltshire	-	5	-	-	1
Chippenham	-	4	-	-
Surrey	+7	3	£450	+36.36%
Northamptonshire	+6	3	£300	-
East Midlands	-7	3	£300	-
City of London	-10	3	£538	+16.21%
Belfast	-39	3	£390	-
County Antrim	-42	3	£390	-
Northern Ireland	-45	3	£390	-
Stockley Park	-	3	£70	-
West Midlands	+27	2	-	-
Cambridge	+8	2	£300	-
Cambridgeshire	-2	2	£300	-
Birmingham	-	2	-	-
Kettering	-	2	£300	-
Luton	-	2	£300	-

Remedy ITSM
Top 30 Co-occurring IT Skills

For the 6 months to 22 June 2017, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Remedy ITSM.

1	169 (100.00%)	Remedy
2	119 (70.41%)	BMC
3	110 (65.09%)	ITIL
4	103 (60.95%)	ITSM
5	59 (34.91%)	Service Management
6	44 (26.04%)	Microsoft
7	42 (24.85%)	Windows
8	38 (22.49%)	Security Cleared
9	36 (21.30%)	ITIL V3
10	35 (20.71%)	Project Management
11	30 (17.75%)	ITIL Certification
11	30 (17.75%)	CMDB
12	28 (16.57%)	Service Delivery
13	27 (15.98%)	Microsoft Office
14	22 (13.02%)	SLA

14	22 (13.02%)	Telecoms
15	21 (12.43%)	Incident Management
16	20 (11.83%)	SC Cleared
17	19 (11.24%)	Analytical Skills
17	19 (11.24%)	Agile Software Development
17	19 (11.24%)	Finance
18	18 (10.65%)	Change Management
18	18 (10.65%)	SQL
18	18 (10.65%)	Apple
19	17 (10.06%)	Active Directory
19	17 (10.06%)	Knowledge Management
20	16 (9.47%)	Oracle
20	16 (9.47%)	Web Services
21	15 (8.88%)	Microsoft Excel
21	15 (8.88%)	SDLC

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
Applications
Business Applications
Cloud Services
Communications & Networking
Database & Business Intelligence
Development Applications
General
Job Titles
Libraries, Frameworks & Software Standards
Miscellaneous
Operating Systems
Processes & Methodologies
Programming Languages
Qualifications
Quality Assurance & Compliance
System Software
Systems Management
Vendors

Application Platforms
1	6 (3.55%)	Blackberry Enterprise Server
1	6 (3.55%)	Exchange Server 2010
1	6 (3.55%)	MS Exchange
1	6 (3.55%)	SharePoint
2	3 (1.78%)	CMS
2	3 (1.78%)	IIS
3	2 (1.18%)	Confluence
4	1 (0.59%)	SharePoint 2013
4	1 (0.59%)	Skype for Business
4	1 (0.59%)	Smallworld
4	1 (0.59%)	Tomcat

Applications
1	27 (15.98%)	Microsoft Office
2	15 (8.88%)	Microsoft Excel
3	14 (8.28%)	Microsoft PowerPoint
4	1 (0.59%)	MS Visio

Business Applications
1	11 (6.51%)	Remedy AR System
2	6 (3.55%)	Oracle Receivables
3	1 (0.59%)	assyst
3	1 (0.59%)	Oracle Procure-to-Pay

Cloud Services
1	2 (1.18%)	Oracle CX
1	2 (1.18%)	Oracle Service Cloud
2	1 (0.59%)	Amazon AWS
2	1 (0.59%)	CloudSense
2	1 (0.59%)	Microsoft Azure
2	1 (0.59%)	SaaS

Communications & Networking
1	5 (2.96%)	LDAP
1	5 (2.96%)	WAN
2	4 (2.37%)	DNS
2	4 (2.37%)	Firewall
2	4 (2.37%)	MVNO
2	4 (2.37%)	TCP/IP
2	4 (2.37%)	VoIP
2	4 (2.37%)	WLAN
3	3 (1.78%)	Cisco ASA
3	3 (1.78%)	Network Security
4	2 (1.18%)	Internet
4	2 (1.18%)	LTE
4	2 (1.18%)	NAS
4	2 (1.18%)	SAN
4	2 (1.18%)	SSL
5	1 (0.59%)	3G
5	1 (0.59%)	Extranet
5	1 (0.59%)	Intranet
5	1 (0.59%)	MPLS
5	1 (0.59%)	OSPF

Database & Business Intelligence
1	9 (5.33%)	SQL Server
2	5 (2.96%)	BusinessObjects
3	2 (1.18%)	DB2
3	2 (1.18%)	PowerCenter
3	2 (1.18%)	SQL Server Reporting Services
4	1 (0.59%)	MongoDB
4	1 (0.59%)	Oracle Database
4	1 (0.59%)	RDBMS
4	1 (0.59%)	Relational Database
4	1 (0.59%)	SQL Server 2008
4	1 (0.59%)	SQL Server 2012
4	1 (0.59%)	SQL Server 2014
4	1 (0.59%)	SQL Server 2016
4	1 (0.59%)	SQL Server Integration Services

Development Applications
1	2 (1.18%)	JIRA
1	2 (1.18%)	Team Foundation Server
2	1 (0.59%)	Ant
2	1 (0.59%)	Bitbucket
2	1 (0.59%)	Git (software)
2	1 (0.59%)	HP UFT
2	1 (0.59%)	Hudson
2	1 (0.59%)	Jenkins
2	1 (0.59%)	LoadRunner
2	1 (0.59%)	Maven
2	1 (0.59%)	NuGet
2	1 (0.59%)	Subversion
2	1 (0.59%)	Vagrant

General
1	22 (13.02%)	Telecoms
2	19 (11.24%)	Finance
3	14 (8.28%)	Retail
4	6 (3.55%)	Banking
5	3 (1.78%)	Pharmaceutical
6	2 (1.18%)	Billing
6	2 (1.18%)	Investment Banking
7	1 (0.59%)	Electronics
7	1 (0.59%)	French Language
7	1 (0.59%)	Front Office
7	1 (0.59%)	Manufacturing

Job Titles
1	45 (26.63%)	Analyst
2	21 (12.43%)	Service Analyst
3	18 (10.65%)	Consultant
4	16 (9.47%)	Desktop Support
5	14 (8.28%)	Service Desk Analyst
6	11 (6.51%)	Architect
6	11 (6.51%)	Developer
7	10 (5.92%)	Service Architect
7	10 (5.92%)	Service Desk Engineer
8	8 (4.73%)	Desktop Engineer
8	8 (4.73%)	Senior Analyst
8	8 (4.73%)	Service Manager
8	8 (4.73%)	Support Analyst
9	7 (4.14%)	Business Analyst
9	7 (4.14%)	Change Analyst
9	7 (4.14%)	Desktop Analyst
9	7 (4.14%)	Desktop Support Analyst
9	7 (4.14%)	ITSM Analyst
9	7 (4.14%)	Remedy Developer
10	6 (3.55%)	2nd Line Engineer

Libraries, Frameworks & Software Standards
1	16 (9.47%)	Web Services
2	9 (5.33%)	.NET
3	8 (4.73%)	HTML
4	7 (4.14%)	CSS
5	5 (2.96%)	Twitter Bootstrap
6	3 (1.78%)	.NET Framework
6	3 (1.78%)	AngularJS
6	3 (1.78%)	XML
7	2 (1.18%)	Hibernate
7	2 (1.18%)	HTML5
7	2 (1.18%)	jQuery
7	2 (1.18%)	JSP
7	2 (1.18%)	LESS
7	2 (1.18%)	ODBC
7	2 (1.18%)	Spring
8	1 (0.59%)	Java RMI
8	1 (0.59%)	JMS
8	1 (0.59%)	JSON
8	1 (0.59%)	SAP PI
8	1 (0.59%)	SOAP

Miscellaneous
1	30 (17.75%)	CMDB
2	19 (11.24%)	Analytical Skills
3	9 (5.33%)	User Experience
4	7 (4.14%)	Management Information System
5	6 (3.55%)	Blackberry
5	6 (3.55%)	Data Centre
5	6 (3.55%)	Replication
6	5 (2.96%)	Greenfield Project
7	4 (2.37%)	CESG
7	4 (2.37%)	Fat Client
7	4 (2.37%)	Life Science
7	4 (2.37%)	Smartphone
7	4 (2.37%)	Thin Client
8	3 (1.78%)	Computer Science
9	2 (1.18%)	Virtual Team
10	1 (0.59%)	Frameworx
10	1 (0.59%)	Private Cloud
10	1 (0.59%)	RIA
10	1 (0.59%)	Video Conferencing

Operating Systems
1	42 (24.85%)	Windows
2	12 (7.10%)	Windows 7
3	11 (6.51%)	Unix
3	11 (6.51%)	Windows Server
4	8 (4.73%)	Apple iOS
5	5 (2.96%)	Linux
5	5 (2.96%)	Windows Server 2008
5	5 (2.96%)	Windows Server 2012
6	4 (2.37%)	Android
7	3 (1.78%)	Windows Server 2003
7	3 (1.78%)	Windows XP
8	1 (0.59%)	Mac OS
8	1 (0.59%)	Red Hat Enterprise Linux
8	1 (0.59%)	Windows 8

Processes & Methodologies
1	110 (65.09%)	ITIL
2	103 (60.95%)	ITSM
3	59 (34.91%)	Service Management
4	36 (21.30%)	ITIL V3
5	35 (20.71%)	Project Management
6	28 (16.57%)	Service Delivery
7	21 (12.43%)	Incident Management
8	19 (11.24%)	Agile Software Development
9	18 (10.65%)	Change Management
10	17 (10.06%)	Knowledge Management
11	15 (8.88%)	SDLC
12	14 (8.28%)	Continuous Improvement
13	12 (7.10%)	PRINCE2
13	12 (7.10%)	Problem Management
14	11 (6.51%)	Customer Requirements
14	11 (6.51%)	Presales
14	11 (6.51%)	Release Management
14	11 (6.51%)	Workflow
15	10 (5.92%)	Chat Support
15	10 (5.92%)	Kalman Filter

Programming Languages
1	18 (10.65%)	SQL
2	5 (2.96%)	Java
2	5 (2.96%)	JavaScript
3	3 (1.78%)	JCL
3	3 (1.78%)	Shell Script
4	2 (1.18%)	PHP
4	2 (1.18%)	PowerShell
4	2 (1.18%)	VB.NET
5	1 (0.59%)	C
5	1 (0.59%)	C#
5	1 (0.59%)	Perl
5	1 (0.59%)	PL/SQL
5	1 (0.59%)	VB
5	1 (0.59%)	VBScript

Qualifications
1	38 (22.49%)	Security Cleared
2	30 (17.75%)	ITIL Certification
3	20 (11.83%)	SC Cleared
4	14 (8.28%)	Degree
5	13 (7.69%)	BPSS Clearance
6	12 (7.10%)	Microsoft Certification
7	11 (6.51%)	MCP
8	6 (3.55%)	MCDST
9	5 (2.96%)	DV Cleared
10	2 (1.18%)	Cisco Certification
10	2 (1.18%)	MCSE
11	1 (0.59%)	CCDP
11	1 (0.59%)	CCNA
11	1 (0.59%)	CCNP
11	1 (0.59%)	CCSE
11	1 (0.59%)	HNC
11	1 (0.59%)	ISTQB
11	1 (0.59%)	MBA
11	1 (0.59%)	MCSA
11	1 (0.59%)	MOS

Quality Assurance & Compliance
1	22 (13.02%)	SLA
2	6 (3.55%)	ISO/IEC 20000
2	6 (3.55%)	QA
3	3 (1.78%)	Disclosure Scotland
4	2 (1.18%)	GAMP
4	2 (1.18%)	ISO/IEC 27001
5	1 (0.59%)	PMO

System Software
1	17 (10.06%)	Active Directory
2	6 (3.55%)	XenApp
3	3 (1.78%)	VMware Infrastructure
4	1 (0.59%)	Docker
4	1 (0.59%)	Firmware
4	1 (0.59%)	iptables
4	1 (0.59%)	NFS
4	1 (0.59%)	VMware Workstation

Systems Management
1	13 (7.69%)	ServiceCenter
2	12 (7.10%)	Netcool
3	8 (4.73%)	SCCM
4	4 (2.37%)	AirWatch
5	3 (1.78%)	Control-M
5	3 (1.78%)	SCOM
6	2 (1.18%)	Ansible
6	2 (1.18%)	HP Quality Center
6	2 (1.18%)	Tivoli
7	1 (0.59%)	Amdocs OSS
7	1 (0.59%)	BladeLogic
7	1 (0.59%)	BMC Marimba
7	1 (0.59%)	BMC PATROL
7	1 (0.59%)	Cisco Prime
7	1 (0.59%)	Nessus
7	1 (0.59%)	Puppet
7	1 (0.59%)	SCVMM
7	1 (0.59%)	Symantec Endpoint Protection
7	1 (0.59%)	WSUS

Vendors
1	169 (100.00%)	Remedy
2	119 (70.41%)	BMC
3	44 (26.04%)	Microsoft
4	18 (10.65%)	Apple
5	16 (9.47%)	Oracle
6	14 (8.28%)	CA
6	14 (8.28%)	HP
7	13 (7.69%)	Peregrine
8	12 (7.10%)	ServiceNow
9	6 (3.55%)	Citrix
10	5 (2.96%)	Cisco
10	5 (2.96%)	VMware
11	4 (2.37%)	SAP
12	3 (1.78%)	Micro Focus
12	3 (1.78%)	Thunderhead
13	2 (1.18%)	CheckPoint
13	2 (1.18%)	Informatica
13	2 (1.18%)	SolarWinds
14	1 (0.59%)	FactSet
14	1 (0.59%)	MobileIron