Remedy ITSM Contract Job Trends

BMC Remedy IT Service Management (ITSM)
UK

The table below provides summary statistics and contractor rates for jobs requiring Remedy ITSM skills. It covers contract job vacancies from the 6 months leading up to 18 April 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Apr 2026
Same period 2025 Same period 2024
Rank 524 482 532
Rank change year-on-year -42 +50 +110
Contract jobs citing Remedy ITSM 95 42 59
As % of all contract jobs in the UK 0.21% 0.14% 0.13%
As % of the Business Applications category 2.79% 1.74% 1.80%
Number of daily rates quoted 60 26 45
10th Percentile £218 £323 £168
25th Percentile £363 £388 £413
Median daily rate (50th Percentile) £475 £513 £500
Median % change year-on-year -7.32% +2.50% -
75th Percentile £578 £597 £575
90th Percentile £613 £675 £613
UK excluding London median daily rate £519 £500 £500
% change year-on-year +3.75% - -
Number of hourly rates quoted 7 0 3
10th Percentile - - -
25th Percentile £18.75 - -
Median hourly rate £19.50 - £11.80
75th Percentile £22.70 - £15.90
90th Percentile £26.59 - £18.36
UK excluding London median hourly rate £27.50 - £11.80
% change year-on-year - - -75.16%

All Business Application Skills
UK

Remedy ITSM falls under the Business Applications category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring business application skills.

Contract vacancies with a requirement for business application skills 3,400 2,417 3,283
As % of all contract IT jobs advertised in the UK 7.37% 8.21% 7.51%
Number of daily rates quoted 1,946 1,362 1,935
10th Percentile £363 £400 £364
25th Percentile £450 £475 £463
Median daily rate (50th Percentile) £548 £568 £550
Median % change year-on-year -3.52% +3.18% -
75th Percentile £650 £660 £675
90th Percentile £738 £788 £765
UK excluding London median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% -
Number of hourly rates quoted 134 51 113
10th Percentile £20.00 £22.27 £14.71
25th Percentile £33.75 £40.00 £21.25
Median hourly rate £53.50 £60.00 £40.00
Median % change year-on-year -10.83% +50.00% -15.79%
75th Percentile £68.75 £79.13 £59.50
90th Percentile £87.35 £86.00 £65.00
UK excluding London median hourly rate £56.50 £60.00 £40.00
% change year-on-year -5.83% +50.00% -18.37%

Remedy ITSM
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings citing Remedy ITSM relative to all contract IT jobs advertised.

Remedy ITSM job vacancy trend in the UK

Remedy ITSM
Daily Rate Trend

Contractor daily rate distribution trend for jobs in the UK citing Remedy ITSM.

Contractor daily rate distribution trend for jobs in the UK citing Remedy ITSM

Remedy ITSM
Daily Rate Histogram

Daily rate distribution for jobs citing Remedy ITSM over the 6 months to 18 April 2026.

Daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Hourly Rate Trend

Contractor hourly rate distribution trend for jobs in the UK citing Remedy ITSM.

Contractor hourly rate distribution trend for jobs in the UK citing Remedy ITSM

Remedy ITSM
Top 12 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 18 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -54 90 £488 -7.14% 15
UK excluding London -63 64 £519 +3.75% 15
London -27 26 £410 -22.00% 2
South West -7 25 £475 +5.56% 2
Work from Home -39 19 £475 -2.56% 5
North West -39 18 £513 -5.09% 5
North of England -61 18 £513 -5.09% 5
South East -38 16 £538 +0.94% 6
East of England - 2 £550 -
Wales - 2 £313 - 2
West Midlands -67 1 - -
Midlands -69 1 - -

Remedy ITSM
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 13 (13.68%) SharePoint
2 5 (5.26%) Mattermost
2 5 (5.26%) Microsoft Exchange
Applications
1 13 (13.68%) Microsoft Office
2 4 (4.21%) Microsoft Excel
3 2 (2.11%) Microsoft PowerPoint
Business Applications
1 3 (3.16%) Remedy AR System
Cloud Services
1 24 (25.26%) Microsoft 365
2 13 (13.68%) Power Platform
3 9 (9.47%) Azure
4 7 (7.37%) AWS
5 4 (4.21%) GCP
6 2 (2.11%) OCI
6 2 (2.11%) OneDrive
7 1 (1.05%) Mimecast
7 1 (1.05%) SaaS
Communications & Networking
1 11 (11.58%) VPN
2 10 (10.53%) Skype
3 7 (7.37%) Wireless
4 2 (2.11%) Cisco ISE
4 2 (2.11%) Cisco Wireless
4 2 (2.11%) Firewall
5 1 (1.05%) DHCP
5 1 (1.05%) DNS
Database & Business Intelligence
1 13 (13.68%) Power BI
2 10 (10.53%) SQL Server
3 3 (3.16%) SQL Server Analysis Services
3 3 (3.16%) SQL Server Integration Services
4 2 (2.11%) SQL Server Reporting Services
5 1 (1.05%) BusinessObjects
5 1 (1.05%) Data Warehouse
5 1 (1.05%) DTS
5 1 (1.05%) Enterprise Data Warehouse
5 1 (1.05%) Microsoft Analysis Services
5 1 (1.05%) PostgreSQL
Development Applications
1 26 (27.37%) JIRA
General
1 46 (48.42%) Social Skills
2 22 (23.16%) Finance
3 19 (20.00%) Banking
4 15 (15.79%) Analytical Skills
5 10 (10.53%) Organisational Skills
6 9 (9.47%) Telecoms
7 6 (6.32%) Documentation Skills
8 4 (4.21%) Billing
8 4 (4.21%) Legal
8 4 (4.21%) Public Sector
9 3 (3.16%) Military
10 1 (1.05%) Aerospace
10 1 (1.05%) Investment Banking
Job Titles
1 11 (11.58%) Analyst
1 11 (11.58%) Architect
2 10 (10.53%) 1st Line Support
2 10 (10.53%) IT Support
3 8 (8.42%) 2nd Line Support
3 8 (8.42%) Incident Manager
3 8 (8.42%) Senior
3 8 (8.42%) Support Engineer
4 7 (7.37%) 1st/2nd Line Support
5 6 (6.32%) ITSM Architect
5 6 (6.32%) Lead
5 6 (6.32%) Senior Architect
5 6 (6.32%) Service Analyst
6 5 (5.26%) Consultant
6 5 (5.26%) Field Engineer
6 5 (5.26%) Field Support Engineer
6 5 (5.26%) IT Engineer
6 5 (5.26%) IT Support Engineer
6 5 (5.26%) SOC Engineer
7 4 (4.21%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 7 (7.37%) REST
2 4 (4.21%) Elastic Stack
3 3 (3.16%) Web Services
4 1 (1.05%) .NET
4 1 (1.05%) .NET Framework
4 1 (1.05%) Middleware
4 1 (1.05%) SOAP
Miscellaneous
1 9 (9.47%) CMDB
2 7 (7.37%) Clustering
3 6 (6.32%) Data Centre
3 6 (6.32%) PKI
4 5 (5.26%) Driving Licence
4 5 (5.26%) Enterprise Software
4 5 (5.26%) Management Information System
5 4 (4.21%) Onboarding
6 2 (2.11%) Analytical Mindset
6 2 (2.11%) Replication
6 2 (2.11%) Virtual Team
7 1 (1.05%) Data Protection Act
7 1 (1.05%) Data Structures
7 1 (1.05%) Enterprise Storage
7 1 (1.05%) Greenfield Project
7 1 (1.05%) Hybrid Cloud
7 1 (1.05%) Legacy Systems
7 1 (1.05%) Product Ownership
7 1 (1.05%) TM Forum
Operating Systems
1 39 (41.05%) Windows
2 21 (22.11%) Windows 10
3 7 (7.37%) Mac OS
3 7 (7.37%) Windows Server
4 5 (5.26%) Android
4 5 (5.26%) Linux
5 2 (2.11%) Apple iOS
6 1 (1.05%) Windows Server 2008
6 1 (1.05%) Windows Server 2012
6 1 (1.05%) Windows Server 2016
Processes & Methodologies
1 91 (95.79%) ITSM
2 44 (46.32%) ITIL
3 41 (43.16%) Service Management
4 22 (23.16%) Service Delivery
5 21 (22.11%) Agile
6 20 (21.05%) Customer Service
7 17 (17.89%) Migration
8 16 (16.84%) Incident Management
9 15 (15.79%) Stakeholder Management
10 13 (13.68%) AI
10 13 (13.68%) Generative AI
11 12 (12.63%) Continuous Improvement
12 11 (11.58%) Problem Management
13 10 (10.53%) Business Intelligence
13 10 (10.53%) Performance Metrics
13 10 (10.53%) Problem-Solving
14 9 (9.47%) Major Incident Management
15 8 (8.42%) Root Cause Analysis
15 8 (8.42%) Stakeholder Engagement
16 7 (7.37%) Change Management
Programming Languages
1 13 (13.68%) PowerShell
2 11 (11.58%) SQL
3 6 (6.32%) JavaScript
4 4 (4.21%) C#
5 3 (3.16%) T-SQL
6 2 (2.11%) Python
7 1 (1.05%) Data Analysis Expressions
Qualifications
1 46 (48.42%) Security Cleared
2 30 (31.58%) SC Cleared
3 25 (26.32%) DV Cleared
4 17 (17.89%) Degree
5 2 (2.11%) AWS Certification
5 2 (2.11%) CCNA
5 2 (2.11%) CCNP
5 2 (2.11%) Cisco Certification
5 2 (2.11%) CISSP
6 1 (1.05%) ITIL Certification
6 1 (1.05%) ITIL Foundation Certificate
6 1 (1.05%) Master's Degree
6 1 (1.05%) MBA
Quality Assurance & Compliance
1 13 (13.68%) SLA
2 5 (5.26%) Data Quality
3 2 (2.11%) GDPR
3 2 (2.11%) Sarbanes-Oxley
4 1 (1.05%) PMO
4 1 (1.05%) QA
System Software
1 18 (18.95%) Active Directory
2 1 (1.05%) VMware Infrastructure
Systems Management
1 5 (5.26%) SCCM
2 2 (2.11%) FortiGate
2 2 (2.11%) SCOM
3 1 (1.05%) Nessus
Vendors
1 95 (100.00%) Remedy
2 47 (49.47%) ServiceNow
3 20 (21.05%) BMC
3 20 (21.05%) Microsoft
4 17 (17.89%) Cisco
5 10 (10.53%) Citrix
6 7 (7.37%) Trend Micro
7 5 (5.26%) Apple
7 5 (5.26%) Clearswift
7 5 (5.26%) Dell
7 5 (5.26%) HP
7 5 (5.26%) Tanium
8 4 (4.21%) Splunk
9 3 (3.16%) CrowdStrike
10 2 (2.11%) BeyondTrust
11 1 (1.05%) IBM
11 1 (1.05%) Netezza
11 1 (1.05%) Snow
11 1 (1.05%) Sybase
11 1 (1.05%) VMware