Period
to 21 January 2018

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 741 673 612
Rank change year-on-year -68 -61 -11
Contract jobs citing Remedy ITSM 136 176 280
As % of all contract IT jobs advertised in the UK 0.14% 0.18% 0.26%
As % of the Business Applications category 1.81% 2.19% 3.23%
Number of daily rates quoted 79 102 141
UK median daily rate £400 £400 £400
10th Percentile £300 £231 £210
90th Percentile £538 £538 £506
UK excluding London median daily rate £400 £425 £363
% change year-on-year -5.88% +17.24% -7.94%
Number of hourly rates quoted 9 9 10
UK median hourly rate £11.00 £12.50 £17.78
Median hourly rate % change year-on-year -12.00% -29.68% +31.67%
10th Percentile £8.39 £10.10 £9.00
90th Percentile £15.00 £28.35 £76.25
UK excluding London median hourly rate £11.00 £12.50 £22.50
% change year-on-year -12.00% -44.44% +164.71%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 7,530 8,034 8,665
As % of all contract IT jobs advertised in the UK 7.63% 8.36% 8.03%
Number of daily rates quoted 4,527 4,860 4,890
UK median daily rate £475 £450 £438
Median daily rate % change year-on-year +5.56% +2.86% -2.23%
10th Percentile £308 £306 £278
90th Percentile £650 £613 £600
UK excluding London median daily rate £450 £425 £425
% change year-on-year +5.88% - +3.03%
Number of hourly rates quoted 70 73 145
UK median hourly rate £22.50 £21.76 £35.00
Median hourly rate % change year-on-year +3.40% -37.83% +17.65%
10th Percentile £10.48 £5.70 £11.55
90th Percentile £50.87 £44.55 £67.85
UK excluding London median hourly rate £22.50 £21.56 £31.86
% change year-on-year +4.35% -32.31% +7.08%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 21 January 2018.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 128 £400 +3.23% 22
UK excluding London +16 101 £400 -5.88% 13
South East -11 57 £400 +6.67% 3
London -83 30 £350 -4.11% 9
East of England +2 20 £425 -2.86% 3
Midlands +2 12 £400 -15.79% 3
West Midlands +16 11 £400 -5.88% 1
South West +9 6 £310 - 1
North of England +41 3 £375 -6.25% 3
Yorkshire +9 3 £375 -6.25%
Wales - 3 £353 -
East Midlands -4 1 £425 -20.93% 2

For the 6 months to 21 January 2018, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Remedy ITSM.

1 136 (100.00%) Remedy
2 103 (75.74%) BMC
3 78 (57.35%) ITIL
4 76 (55.88%) ITSM
5 61 (44.85%) Service Management
6 49 (36.03%) Windows
7 25 (18.38%) Microsoft
7 25 (18.38%) Incident Management
7 25 (18.38%) ITIL V3
8 24 (17.65%) Telecoms
9 23 (16.91%) CMDB
10 22 (16.18%) ServiceNow
11 20 (14.71%) Security Cleared
12 19 (13.97%) Active Directory
13 17 (12.50%) SC Cleared
14 16 (11.76%) Microsoft Office
15 15 (11.03%) HP
16 14 (10.29%) IBM
16 14 (10.29%) Office 365
17 13 (9.56%) Microsoft Azure
17 13 (9.56%) Stakeholder Management
17 13 (9.56%) ITIL Certification
17 13 (9.56%) Cisco
17 13 (9.56%) SharePoint
18 12 (8.82%) Microsoft Excel
18 12 (8.82%) Analytical Skills
19 11 (8.09%) Unix
19 11 (8.09%) Finance
19 11 (8.09%) Windows 7
19 11 (8.09%) Microsoft PowerPoint

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (9.56%) SharePoint
2 8 (5.88%) Exchange Server 2013
3 2 (1.47%) Confluence
3 2 (1.47%) Exchange Server 2003
3 2 (1.47%) Exchange Server 2007
3 2 (1.47%) MS Exchange
4 1 (0.74%) BizTalk Server
4 1 (0.74%) IIS
Applications
1 16 (11.76%) Microsoft Office
2 12 (8.82%) Microsoft Excel
3 11 (8.09%) Microsoft PowerPoint
4 3 (2.21%) Acrobat
4 3 (2.21%) Spreadsheet
5 2 (1.47%) Microsoft Project
5 2 (1.47%) MS Visio
Business Applications
1 5 (3.68%) assyst
2 4 (2.94%) Remedy AR System
Cloud Services
1 14 (10.29%) Office 365
2 13 (9.56%) Microsoft Azure
3 8 (5.88%) Azure Active Directory
4 1 (0.74%) Amazon AWS
4 1 (0.74%) Mimecast
4 1 (0.74%) OneDrive
Communications & Networking
1 3 (2.21%) Firewall
1 3 (2.21%) Internet
1 3 (2.21%) SMS
1 3 (2.21%) VPN
2 2 (1.47%) LAN
2 2 (1.47%) Remote Desktop
2 2 (1.47%) WAN
2 2 (1.47%) WebEx
2 2 (1.47%) Wi-Fi
3 1 (0.74%) Broadband
3 1 (0.74%) Intelligent Network
3 1 (0.74%) LTE
3 1 (0.74%) MVNO
3 1 (0.74%) PBX
3 1 (0.74%) SNMP
3 1 (0.74%) Unified Communications
3 1 (0.74%) Wireless
Database & Business Intelligence
1 5 (3.68%) DB2
1 5 (3.68%) Oracle BI EE
2 4 (2.94%) SQL Server
3 1 (0.74%) BusinessObjects
3 1 (0.74%) Crystal Reports
3 1 (0.74%) Data Warehouse
3 1 (0.74%) Enterprise Data Warehouse
3 1 (0.74%) Ingres
3 1 (0.74%) MongoDB
3 1 (0.74%) MySQL
3 1 (0.74%) Oracle Database
3 1 (0.74%) Oracle Database 10g
3 1 (0.74%) Oracle Database 11g
3 1 (0.74%) Oracle Database 12c
3 1 (0.74%) Oracle9i Database
3 1 (0.74%) SQL Server 2014
3 1 (0.74%) SQL Server Analysis Services
3 1 (0.74%) SQL Server Integration Services
Development Applications
1 2 (1.47%) HP UFT
1 2 (1.47%) JIRA
1 2 (1.47%) LoadRunner
1 2 (1.47%) Zephyr
2 1 (0.74%) Team Foundation Server
General
1 24 (17.65%) Telecoms
2 11 (8.09%) Finance
3 3 (2.21%) Law
3 3 (2.21%) Retail
4 2 (1.47%) Aerospace
4 2 (1.47%) Banking
4 2 (1.47%) Billing
4 2 (1.47%) Finnish Language
4 2 (1.47%) International Banking
4 2 (1.47%) Norwegian Language
4 2 (1.47%) Swedish Language
5 1 (0.74%) French Language
5 1 (0.74%) Pharmaceutical
Job Titles
1 35 (25.74%) Analyst
2 14 (10.29%) Service Analyst
3 13 (9.56%) Architect
4 11 (8.09%) Administrator
4 11 (8.09%) Business Analyst
4 11 (8.09%) Infrastructure Engineer
5 9 (6.62%) Service Desk Analyst
6 8 (5.88%) Developer
6 8 (5.88%) Remedy Analyst
7 7 (5.15%) LDAP Administrator
8 6 (4.41%) Desktop Support
8 6 (4.41%) ITSM Analyst
8 6 (4.41%) Process Analyst
9 5 (3.68%) 3rd Line Support
9 5 (3.68%) Business Intelligence Analyst
9 5 (3.68%) Business Intelligence Business Analyst
9 5 (3.68%) ITIL Service Analyst
9 5 (3.68%) Remedy Developer
9 5 (3.68%) Service Operations Specialist
9 5 (3.68%) Support Engineer
Libraries, Frameworks & Software Standards
1 8 (5.88%) WAP
2 7 (5.15%) LDAP
3 5 (3.68%) ODBC
4 3 (2.21%) Web Services
5 2 (1.47%) .NET
5 2 (1.47%) JSON
6 1 (0.74%) Ajax
6 1 (0.74%) ASP.NET Web API
6 1 (0.74%) CSS
6 1 (0.74%) Entity Framework
6 1 (0.74%) HTML
6 1 (0.74%) jQuery
6 1 (0.74%) REST
6 1 (0.74%) SOAP
6 1 (0.74%) WCF
6 1 (0.74%) XML
Miscellaneous
1 23 (16.91%) CMDB
2 12 (8.82%) Analytical Skills
3 8 (5.88%) Virtual Team
4 7 (5.15%) Data Centre
5 6 (4.41%) Greenfield Project
5 6 (4.41%) Management Information System
6 5 (3.68%) Replication
7 3 (2.21%) Blackberry
7 3 (2.21%) FMCG
7 3 (2.21%) Mobile App
7 3 (2.21%) PDA
7 3 (2.21%) Wiki
8 2 (1.47%) EPoS
8 2 (1.47%) User Experience
9 1 (0.74%) BYOD
9 1 (0.74%) Data Protection Act
9 1 (0.74%) Private Cloud
9 1 (0.74%) Smart Meter
Operating Systems
1 49 (36.03%) Windows
2 11 (8.09%) Unix
2 11 (8.09%) Windows 7
3 8 (5.88%) Linux
4 7 (5.15%) Windows Server
4 7 (5.15%) Windows Vista
5 3 (2.21%) Windows Server 2008
5 3 (2.21%) Windows XP
6 2 (1.47%) Windows 10
6 2 (1.47%) Windows 2000
6 2 (1.47%) Windows Server 2003
7 1 (0.74%) Android
7 1 (0.74%) Apple iOS
7 1 (0.74%) Windows Server 2012
Processes & Methodologies
1 78 (57.35%) ITIL
2 76 (55.88%) ITSM
3 61 (44.85%) Service Management
4 25 (18.38%) Incident Management
4 25 (18.38%) ITIL V3
5 13 (9.56%) Stakeholder Management
6 10 (7.35%) Change Management
6 10 (7.35%) Data Modelling
6 10 (7.35%) Service Design
7 9 (6.62%) PRINCE2
8 8 (5.88%) Collaborative Working
9 7 (5.15%) Asset Management
9 7 (5.15%) Business Intelligence
9 7 (5.15%) Knowledge Management
9 7 (5.15%) Performance Monitoring
9 7 (5.15%) Performance Tuning
9 7 (5.15%) Problem Management
9 7 (5.15%) Workflow
10 6 (4.41%) Business Analysis
10 6 (4.41%) Document Management
Programming Languages
1 10 (7.35%) Shell Script
2 7 (5.15%) Java
3 6 (4.41%) SQL
4 1 (0.74%) C#
4 1 (0.74%) JavaScript
4 1 (0.74%) PL/SQL
4 1 (0.74%) PowerShell
Qualifications
1 20 (14.71%) Security Cleared
2 17 (12.50%) SC Cleared
3 13 (9.56%) ITIL Certification
4 6 (4.41%) Microsoft Certification
5 5 (3.68%) MCSE
6 2 (1.47%) ITIL Foundation Certificate
6 2 (1.47%) MCP
7 1 (0.74%) ACMT
7 1 (0.74%) BPSS Clearance
7 1 (0.74%) DV Cleared
7 1 (0.74%) MCITP
7 1 (0.74%) PRINCE2 Certification
Quality Assurance & Compliance
1 8 (5.88%) SLA
2 6 (4.41%) QA
3 1 (0.74%) ISO/IEC 20000
3 1 (0.74%) Sarbanes-Oxley
System Software
1 19 (13.97%) Active Directory
2 9 (6.62%) Hyper-V
2 9 (6.62%) VMware Infrastructure
Systems Management
1 10 (7.35%) Netcool
2 8 (5.88%) Microsoft Intune
3 7 (5.15%) Ansible
4 6 (4.41%) MOM
5 4 (2.94%) ServiceCenter
6 3 (2.21%) HP Quality Center
6 3 (2.21%) SCCM
7 2 (1.47%) AirWatch
7 2 (1.47%) BMC Marimba
7 2 (1.47%) Control-M
7 2 (1.47%) DameWare
7 2 (1.47%) SCOM
7 2 (1.47%) SCOrch
7 2 (1.47%) Systems Management Server (SMS)
7 2 (1.47%) WSUS
8 1 (0.74%) BMC PATROL
8 1 (0.74%) Oracle RMAN
8 1 (0.74%) SolarWinds Orion
8 1 (0.74%) Tivoli Storage Manager
Vendors
1 136 (100.00%) Remedy
2 103 (75.74%) BMC
3 25 (18.38%) Microsoft
4 22 (16.18%) ServiceNow
5 15 (11.03%) HP
6 14 (10.29%) IBM
7 13 (9.56%) Cisco
8 10 (7.35%) VMware
9 9 (6.62%) Oracle
10 8 (5.88%) NetApp
11 5 (3.68%) Apple
12 4 (2.94%) CA
12 4 (2.94%) Peregrine
13 3 (2.21%) SAP
14 2 (1.47%) Ab Initio
14 2 (1.47%) Adobe
14 2 (1.47%) Bomgar
14 2 (1.47%) Capita
14 2 (1.47%) FairCom
14 2 (1.47%) SolarWinds