Period
to 24 September 2021

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 24 September 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
24 Sep 2021
Same period 2020 Same period 2019
Rank 687 464 650
Rank change year-on-year -223 +186 +78
Contract jobs citing Remedy ITSM 110 57 199
As % of all contract jobs advertised in the UK 0.14% 0.19% 0.22%
As % of the Business Applications category 2.18% 2.50% 3.20%
Number of daily rates quoted 78 38 143
10th Percentile £185 £163 £263
25th Percentile £316 £280 £363
Median daily rate (50th Percentile) £475 £401 £450
Median % change year-on-year +18.38% -10.83% +7.46%
75th Percentile £547 £488 £531
90th Percentile £613 £625 £603
UK excluding London median daily rate £470 £401 £450
% change year-on-year +17.13% -10.83% +12.50%
Number of hourly rates quoted 3 0 7
10th Percentile £26.80 " £10.72
25th Percentile £27.25 " £14.00
Median hourly rate £28.00 - £18.70
75th Percentile £28.40 " £23.38
90th Percentile £28.64 " £25.45
UK excluding London median hourly rate - - £21.00

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 5,039 2,282 6,227
As % of all contract IT jobs advertised in the UK 6.27% 7.68% 7.03%
Number of daily rates quoted 3,021 1,384 3,781
10th Percentile £325 £313 £325
25th Percentile £413 £407 £406
Median daily rate (50th Percentile) £525 £500 £500
Median % change year-on-year +5.00% - +5.26%
75th Percentile £625 £606 £575
90th Percentile £713 £713 £653
UK excluding London median daily rate £475 £475 £475
Number of hourly rates quoted 61 21 74
10th Percentile £16.23 £15.48 £11.25
25th Percentile £25.25 £21.50 £14.25
Median hourly rate £45.00 £42.50 £24.41
Median % change year-on-year +5.88% +74.13% +4.13%
75th Percentile £62.50 £50.00 £53.75
90th Percentile £68.00 £57.17 £63.75
UK excluding London median hourly rate £45.75 £41.25 £34.50
% change year-on-year +10.91% +19.57% +72.50%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Remedy ITSM.

Daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Daily Rate Histogram

Daily rate distribution for jobs citing Remedy ITSM over the 6 months to 24 September 2021.

Daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Remedy ITSM.

Hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 24 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -184 100 £475 +18.38% 18
UK excluding London -148 66 £470 +17.13% 12
South East -74 40 £475 +63.79% 4
Work from Home -226 35 £525 +10.53% 2
London -174 31 £525 +191.67% 6
East of England -41 8 £130 -69.41% 4
South West -46 8 £450 -5.26% 2
West Midlands -60 8 £350 +66.67% 1
Midlands -66 8 £350 +66.67% 1
Wales - 2 £230 -
Yorkshire -54 1 - - 1
North of England -84 1 - - 1

For the 6 months to 24 September 2021, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 110 (100.00%) Remedy
2 81 (73.64%) BMC
3 54 (49.09%) ITSM
4 47 (42.73%) Service Management
5 40 (36.36%) CMDB
5 40 (36.36%) Security Cleared
6 33 (30.00%) SC Cleared
7 31 (28.18%) ITIL
8 24 (21.82%) Configuration Management
9 23 (20.91%) Microsoft
10 22 (20.00%) Telecoms
10 22 (20.00%) Remedy AR System
11 21 (19.09%) ServiceNow
12 19 (17.27%) Change Management
13 17 (15.45%) Finance
13 17 (15.45%) Windows
14 16 (14.55%) Agile Software Development
14 16 (14.55%) Asset Management
15 13 (11.82%) Workflow
15 13 (11.82%) SCCM
16 12 (10.91%) Incident Management
16 12 (10.91%) Active Directory
16 12 (10.91%) Social Skills
17 10 (9.09%) Windows 10
18 9 (8.18%) JIRA
18 9 (8.18%) Problem-Solving
19 8 (7.27%) Project Delivery
19 8 (7.27%) User Acceptance Testing
19 8 (7.27%) Microsoft 365
20 7 (6.36%) SolarWinds

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.73%) CMS
1 3 (2.73%) MS Exchange
1 3 (2.73%) SharePoint
2 1 (0.91%) Confluence
2 1 (0.91%) Exchange Server 2007
2 1 (0.91%) Exchange Server 2013
Applications
1 7 (6.36%) Microsoft Office
2 1 (0.91%) Microsoft Excel
2 1 (0.91%) Spreadsheet
Business Applications
1 22 (20.00%) Remedy AR System
Cloud Services
1 8 (7.27%) Microsoft 365
2 3 (2.73%) AWS
2 3 (2.73%) Azure
3 2 (1.82%) Azure Active Directory
3 2 (1.82%) SaaS
4 1 (0.91%) IaaS
4 1 (0.91%) OneDrive
4 1 (0.91%) PaaS
Communications & Networking
1 7 (6.36%) WAN
2 5 (4.55%) SD-WAN
3 3 (2.73%) 3G
4 2 (1.82%) DHCP
4 2 (1.82%) DNS
4 2 (1.82%) Network Security
4 2 (1.82%) Radio Access Network
4 2 (1.82%) SMS
4 2 (1.82%) VPN
4 2 (1.82%) Wi-Fi
5 1 (0.91%) BGP
5 1 (0.91%) Cisco IOS
5 1 (0.91%) LAN
5 1 (0.91%) NAS
5 1 (0.91%) OSPF
5 1 (0.91%) Remote Desktop
5 1 (0.91%) SAN
5 1 (0.91%) TCP/IP
5 1 (0.91%) Wireshark
Database & Business Intelligence
1 3 (2.73%) Metadata
2 2 (1.82%) SQL Server
3 1 (0.91%) Amazon Aurora
3 1 (0.91%) MySQL
3 1 (0.91%) Oracle Reports
3 1 (0.91%) PostgreSQL
3 1 (0.91%) Tableau
Development Applications
1 9 (8.18%) JIRA
2 3 (2.73%) MSI
2 3 (2.73%) Robot Framework
General
1 22 (20.00%) Telecoms
2 17 (15.45%) Finance
3 12 (10.91%) Social Skills
4 7 (6.36%) Presentation Skills
5 6 (5.45%) Public Sector
6 4 (3.64%) Analytical Skills
6 4 (3.64%) Influencing Skills
7 3 (2.73%) Back Office
7 3 (2.73%) Retail
8 2 (1.82%) Banking
9 1 (0.91%) Electronics
9 1 (0.91%) Financial Institution
9 1 (0.91%) Front Office
9 1 (0.91%) Manufacturing
9 1 (0.91%) Marketing
9 1 (0.91%) Organisational Skills
9 1 (0.91%) Publishing
9 1 (0.91%) Retail Banking
Job Titles
1 24 (21.82%) Consultant
2 22 (20.00%) Architect
3 19 (17.27%) Remedy Consultant
4 17 (15.45%) Analyst
5 15 (13.64%) Developer
5 15 (13.64%) Remedy Developer
6 13 (11.82%) Solutions Architect
7 8 (7.27%) Designer
8 7 (6.36%) Configuration Manager
9 6 (5.45%) Desktop Support
9 6 (5.45%) Remedy Architect
9 6 (5.45%) Support Engineer
10 5 (4.55%) Desktop Engineer
10 5 (4.55%) Desktop Support Engineer
10 5 (4.55%) Service Analyst
11 4 (3.64%) Configuration Analyst
11 4 (3.64%) OSS Architect
11 4 (3.64%) OSS Solutions Architect
11 4 (3.64%) Service Desk Analyst
11 4 (3.64%) Solutions Designer
Libraries, Frameworks & Software Standards
1 4 (3.64%) Middleware
2 2 (1.82%) REST
2 2 (1.82%) Web Services
3 1 (0.91%) JSON
Miscellaneous
1 40 (36.36%) CMDB
2 5 (4.55%) Data Centre
2 5 (4.55%) Self-Motivation
3 4 (3.64%) Management Information System
4 2 (1.82%) Clustering
4 2 (1.82%) Greenfield Project
5 1 (0.91%) Blackberry
5 1 (0.91%) Contactless
5 1 (0.91%) Enterprise Software
5 1 (0.91%) Handset
5 1 (0.91%) iPad
5 1 (0.91%) iPhone
5 1 (0.91%) Mainframe
5 1 (0.91%) NHS
5 1 (0.91%) PKI
5 1 (0.91%) Public Cloud
5 1 (0.91%) Replication
5 1 (0.91%) Smart Meter
Operating Systems
1 17 (15.45%) Windows
2 10 (9.09%) Windows 10
3 3 (2.73%) Windows 8
3 3 (2.73%) Windows Server
4 2 (1.82%) Apple iOS
4 2 (1.82%) Linux
4 2 (1.82%) Mac OS X
5 1 (0.91%) AIX
5 1 (0.91%) Red Hat Enterprise Linux
5 1 (0.91%) Solaris
5 1 (0.91%) Unix
5 1 (0.91%) Windows 7
5 1 (0.91%) Windows Server 2003
5 1 (0.91%) Windows Server 2012
5 1 (0.91%) Windows Server 2016
5 1 (0.91%) Windows Server 2019
Processes & Methodologies
1 54 (49.09%) ITSM
2 47 (42.73%) Service Management
3 31 (28.18%) ITIL
4 24 (21.82%) Configuration Management
5 19 (17.27%) Change Management
6 16 (14.55%) Agile Software Development
6 16 (14.55%) Asset Management
7 13 (11.82%) Workflow
8 12 (10.91%) Incident Management
9 9 (8.18%) Problem-Solving
10 8 (7.27%) Project Delivery
10 8 (7.27%) User Acceptance Testing
11 7 (6.36%) Migration
11 7 (6.36%) Project Management
11 7 (6.36%) Use Case
12 6 (5.45%) Acceptance Criteria
12 6 (5.45%) B2B
12 6 (5.45%) Fault Management
12 6 (5.45%) SDLC
13 5 (4.55%) Coaching
Programming Languages
1 5 (4.55%) PowerShell
2 4 (3.64%) Python
3 2 (1.82%) Perl
3 2 (1.82%) Shell Script
4 1 (0.91%) Bash Shell
4 1 (0.91%) VB
Qualifications
1 40 (36.36%) Security Cleared
2 33 (30.00%) SC Cleared
3 4 (3.64%) ITIL Foundation Certificate
4 2 (1.82%) CCNA
4 2 (1.82%) Cisco Certification
4 2 (1.82%) Degree
4 2 (1.82%) ITIL Certification
5 1 (0.91%) CompTIA Security+
Quality Assurance & Compliance
1 5 (4.55%) PMO
2 4 (3.64%) QA
3 2 (1.82%) ISO/IEC 20000
3 2 (1.82%) Sarbanes-Oxley
3 2 (1.82%) SLA
4 1 (0.91%) Cyber Essentials
4 1 (0.91%) Data Quality
4 1 (0.91%) GDPR
System Software
1 12 (10.91%) Active Directory
2 3 (2.73%) VMware Infrastructure
3 2 (1.82%) XenApp
4 1 (0.91%) BitLocker
4 1 (0.91%) Firmware
4 1 (0.91%) Oracle RAC
4 1 (0.91%) Veritas File System
4 1 (0.91%) Virtual Desktop
4 1 (0.91%) VMware ESXi
4 1 (0.91%) XenDesktop
Systems Management
1 13 (11.82%) SCCM
2 5 (4.55%) Ansible
3 3 (2.73%) Terraform
4 2 (1.82%) Cisco CUCM
4 2 (1.82%) Microsoft Intune
4 2 (1.82%) WMI
5 1 (0.91%) BladeLogic
5 1 (0.91%) Failover Clustering
5 1 (0.91%) Galera Cluster
5 1 (0.91%) Netcool
5 1 (0.91%) Netcool/OMNIbus
5 1 (0.91%) Single Sign-On
Vendors
1 110 (100.00%) Remedy
2 81 (73.64%) BMC
3 23 (20.91%) Microsoft
4 21 (19.09%) ServiceNow
5 7 (6.36%) SolarWinds
6 6 (5.45%) Cisco
7 4 (3.64%) Atlassian
7 4 (3.64%) Citrix
7 4 (3.64%) MuleSoft
7 4 (3.64%) VMware
8 3 (2.73%) Avaya
8 3 (2.73%) HP
8 3 (2.73%) IBM
8 3 (2.73%) Oracle
8 3 (2.73%) SAP
9 2 (1.82%) MobileIron
9 2 (1.82%) Red Hat
10 1 (0.91%) Becrypt
10 1 (0.91%) Infoblox
10 1 (0.91%) Mitel