Period
to 18 August 2017

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 18 August 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
18 Aug 2017
Same period 2016 Same period 2015
Rank 664 646 615
Rank change year-on-year -18 -31 -3
Contract jobs citing Remedy ITSM 187 248 280
As % of all contract IT jobs advertised in the UK 0.19% 0.23% 0.25%
As % of the Business Applications category 2.42% 2.87% 3.00%
Number of daily rates quoted 95 136 135
UK median daily rate £375 £360 £400
Median daily rate % change year-on-year +4.17% -10.00% -
10th Percentile £65 £206 £271
90th Percentile £575 £538 £545
UK excluding London median daily rate £390 £350 £400
% change year-on-year +11.43% -12.50% -5.88%
Number of hourly rates quoted 7 10 6
UK median hourly rate £16.00 £16.19 £15.00
Median hourly rate % change year-on-year -1.16% +7.92% -14.29%
10th Percentile £11.25 £10.30 £11.27
90th Percentile £27.60 £53.75 £23.75
UK excluding London median hourly rate £16.25 £17.38 £13.00
% change year-on-year -6.47% +33.65% -14.75%

Remedy ITSM is in the business application skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

Contract Business Application Skills
UK
Contract job vacancies with a requirement for business application skills 7729 8632 9341
As % of all contract IT job vacancies advertised in the UK 8.02% 7.95% 8.29%
Number of daily rates quoted 4466 5125 5155
UK median daily rate £450 £438 £438
Median daily rate % change year-on-year +2.86% - +2.94%
10th Percentile £305 £295 £275
90th Percentile £650 £600 £613
UK excluding London median daily rate £429 £415 £413
% change year-on-year +3.31% +0.61% +3.13%
Number of hourly rates quoted 107 95 109
UK median hourly rate £30.00 £32.50 £22.50
Median hourly rate % change year-on-year -7.69% +44.44% -30.77%
10th Percentile £13.00 £10.23 £11.25
90th Percentile £58.26 £69.07 £60.75
UK excluding London median hourly rate £33.25 £35.00 £22.50
% change year-on-year -5.00% +55.56% -31.82%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 18 August 2017.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Remedy ITSM over the 6 months to 18 August 2017.

Contractor hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 18 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -7 178 £375 +4.17% 13
UK excluding London +62 135 £390 +11.43% 8
South East +33 92 £400 +11.11% 3
London -50 53 £90 -76.77% 5
Midlands +37 12 £325 - 2
East of England -13 12 £300 -31.43% 3
South West +19 10 £513 +286.79%
West Midlands +54 9 £400 - 2
Wales +3 5 £200 -38.46%
North of England +54 4 - -
East Midlands -11 3 £300 -
Northern Ireland -45 3 £390 +30.00%
Yorkshire +28 2 - -
North West +17 2 - -
Scotland +26 1 - -

For the 6 months to 18 August 2017, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Remedy ITSM.

1 187 (100.00%) Remedy
2 134 (71.66%) BMC
3 116 (62.03%) ITSM
4 113 (60.43%) ITIL
5 69 (36.90%) Service Management
6 65 (34.76%) Windows
7 49 (26.20%) ITIL V3
8 38 (20.32%) CMDB
9 37 (19.79%) Security Cleared
10 32 (17.11%) Telecoms
11 31 (16.58%) Microsoft
12 27 (14.44%) Project Management
13 26 (13.90%) Service Delivery
14 22 (11.76%) CA
14 22 (11.76%) Netcool
15 21 (11.23%) Peregrine
15 21 (11.23%) SLA
15 21 (11.23%) Retail
15 21 (11.23%) ServiceCenter
16 20 (10.70%) ServiceNow
16 20 (10.70%) Agile Software Development
16 20 (10.70%) Knowledge Management
16 20 (10.70%) Incident Management
17 18 (9.63%) Apple
17 18 (9.63%) SC Cleared
17 18 (9.63%) Chat Support
18 17 (9.09%) Active Directory
18 17 (9.09%) Microsoft Excel
18 17 (9.09%) Microsoft Office
18 17 (9.09%) Microsoft PowerPoint

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (4.81%) SharePoint
2 4 (2.14%) Smallworld
3 3 (1.60%) CMS
3 3 (1.60%) IIS
4 2 (1.07%) Confluence
4 2 (1.07%) Exchange Server 2003
4 2 (1.07%) Exchange Server 2007
4 2 (1.07%) MS Exchange
5 1 (0.53%) SharePoint 2013
5 1 (0.53%) Tomcat
Applications
1 17 (9.09%) Microsoft Excel
1 17 (9.09%) Microsoft Office
1 17 (9.09%) Microsoft PowerPoint
2 3 (1.60%) MS Visio
3 2 (1.07%) Acrobat
3 2 (1.07%) Microsoft Project
3 2 (1.07%) Spreadsheet
Business Applications
1 10 (5.35%) Remedy AR System
2 1 (0.53%) assyst
2 1 (0.53%) Oracle Receivables
Cloud Services
1 4 (2.14%) Microsoft Azure
2 3 (1.60%) Office 365
3 1 (0.53%) Amazon AWS
3 1 (0.53%) CloudSense
3 1 (0.53%) SaaS
Communications & Networking
1 13 (6.95%) LDAP
2 6 (3.21%) WAN
3 5 (2.67%) DNS
3 5 (2.67%) TCP/IP
3 5 (2.67%) WLAN
4 4 (2.14%) MVNO
5 3 (1.60%) Cisco ASA
5 3 (1.60%) Internet
5 3 (1.60%) LTE
5 3 (1.60%) VPN
6 2 (1.07%) Remote Desktop
6 2 (1.07%) SSL
6 2 (1.07%) WebEx
7 1 (0.53%) 3G
7 1 (0.53%) Cisco ISE
7 1 (0.53%) Cisco Wireless
7 1 (0.53%) Diameter Protocol
7 1 (0.53%) Extranet
7 1 (0.53%) Intranet
7 1 (0.53%) Multicast
Database & Business Intelligence
1 8 (4.28%) DB2
1 8 (4.28%) SQL Server
2 6 (3.21%) BusinessObjects
3 2 (1.07%) PowerCenter
3 2 (1.07%) SQL Server Reporting Services
4 1 (0.53%) MongoDB
4 1 (0.53%) Oracle Database
4 1 (0.53%) RDBMS
4 1 (0.53%) Relational Database
4 1 (0.53%) SQL Server 2008
4 1 (0.53%) SQL Server 2012
4 1 (0.53%) SQL Server 2014
4 1 (0.53%) SQL Server 2016
4 1 (0.53%) SQL Server Integration Services
Development Applications
1 2 (1.07%) JIRA
1 2 (1.07%) Team Foundation Server
2 1 (0.53%) Ant
2 1 (0.53%) Bitbucket
2 1 (0.53%) Git (software)
2 1 (0.53%) HP UFT
2 1 (0.53%) Hudson
2 1 (0.53%) Jenkins
2 1 (0.53%) LoadRunner
2 1 (0.53%) Maven
2 1 (0.53%) NuGet
2 1 (0.53%) Subversion
2 1 (0.53%) Vagrant
General
1 32 (17.11%) Telecoms
2 21 (11.23%) Retail
3 14 (7.49%) Finance
4 6 (3.21%) Banking
5 4 (2.14%) French Language
6 3 (1.60%) Billing
6 3 (1.60%) Pharmaceutical
7 2 (1.07%) Aerospace
7 2 (1.07%) Back Office
7 2 (1.07%) International Banking
7 2 (1.07%) Law
8 1 (0.53%) Electronics
8 1 (0.53%) Front Office
8 1 (0.53%) Investment Banking
Job Titles
1 38 (20.32%) Analyst
2 22 (11.76%) Service Analyst
3 21 (11.23%) Architect
4 18 (9.63%) Service Desk Engineer
5 15 (8.02%) Consultant
6 13 (6.95%) Service Architect
6 13 (6.95%) Service Desk Analyst
7 12 (6.42%) Developer
8 11 (5.88%) Administrator
9 9 (4.81%) Desktop Support
9 9 (4.81%) OSS Architect
10 8 (4.28%) Service Manager
11 7 (3.74%) Business Analyst
11 7 (3.74%) Designer
11 7 (3.74%) IT Analyst
11 7 (3.74%) ITSM Analyst
11 7 (3.74%) Remedy Architect
11 7 (3.74%) Remedy Developer
12 6 (3.21%) ITIL Service Analyst
12 6 (3.21%) Operations Manager
Libraries, Frameworks & Software Standards
1 9 (4.81%) Web Services
2 8 (4.28%) ODBC
3 7 (3.74%) .NET
4 6 (3.21%) HTML
5 5 (2.67%) CSS
5 5 (2.67%) Twitter Bootstrap
6 3 (1.60%) .NET Framework
6 3 (1.60%) AngularJS
6 3 (1.60%) XML
7 2 (1.07%) Hibernate
7 2 (1.07%) HTML5
7 2 (1.07%) jQuery
7 2 (1.07%) JSP
7 2 (1.07%) LESS
7 2 (1.07%) Spring
8 1 (0.53%) Java RMI
8 1 (0.53%) JMS
8 1 (0.53%) JSON
8 1 (0.53%) SOAP
Miscellaneous
1 38 (20.32%) CMDB
2 12 (6.42%) Analytical Skills
2 12 (6.42%) User Experience
3 10 (5.35%) Greenfield Project
4 9 (4.81%) Replication
5 7 (3.74%) Management Information System
6 5 (2.67%) Data Centre
7 4 (2.14%) CESG
7 4 (2.14%) Frameworx
8 3 (1.60%) Computer Science
8 3 (1.60%) Fat Client
8 3 (1.60%) Thin Client
9 2 (1.07%) Blackberry
9 2 (1.07%) Life Science
9 2 (1.07%) PDA
9 2 (1.07%) Private Cloud
10 1 (0.53%) BYOD
10 1 (0.53%) FMCG
10 1 (0.53%) RIA
10 1 (0.53%) Smartphone
Operating Systems
1 65 (34.76%) Windows
2 16 (8.56%) Windows Server
3 15 (8.02%) Unix
4 13 (6.95%) Linux
5 11 (5.88%) Windows 7
6 7 (3.74%) Apple iOS
6 7 (3.74%) Windows Server 2008
6 7 (3.74%) Windows XP
7 6 (3.21%) Android
8 5 (2.67%) Windows Server 2003
8 5 (2.67%) Windows Server 2012
9 3 (1.60%) Mac OS
10 2 (1.07%) Windows 2000
10 2 (1.07%) Windows Vista
11 1 (0.53%) Red Hat Enterprise Linux
Processes & Methodologies
1 116 (62.03%) ITSM
2 113 (60.43%) ITIL
3 69 (36.90%) Service Management
4 49 (26.20%) ITIL V3
5 27 (14.44%) Project Management
6 26 (13.90%) Service Delivery
7 20 (10.70%) Agile Software Development
7 20 (10.70%) Incident Management
7 20 (10.70%) Knowledge Management
8 18 (9.63%) Chat Support
9 16 (8.56%) SDLC
10 15 (8.02%) Continuous Improvement
10 15 (8.02%) PRINCE2
11 13 (6.95%) Presales
12 12 (6.42%) Customer Requirements
12 12 (6.42%) DSDM
13 11 (5.88%) Configuration Management
13 11 (5.88%) Problem Management
13 11 (5.88%) Supplier Management
14 10 (5.35%) Stakeholder Management
Programming Languages
1 11 (5.88%) Shell Script
2 10 (5.35%) SQL
3 9 (4.81%) JavaScript
4 8 (4.28%) Java
5 3 (1.60%) JCL
6 2 (1.07%) PowerShell
7 1 (0.53%) C
7 1 (0.53%) C#
7 1 (0.53%) Perl
7 1 (0.53%) PL/SQL
7 1 (0.53%) VB
7 1 (0.53%) VBScript
Qualifications
1 37 (19.79%) Security Cleared
2 18 (9.63%) SC Cleared
3 14 (7.49%) ITIL Certification
4 13 (6.95%) BPSS Clearance
5 11 (5.88%) Degree
6 6 (3.21%) MCSE
6 6 (3.21%) Microsoft Certification
7 5 (2.67%) DV Cleared
8 4 (2.14%) Cisco Certification
9 3 (1.60%) CCNA
9 3 (1.60%) MCSA
10 2 (1.07%) A+ Certification
10 2 (1.07%) ITIL Foundation Certificate
10 2 (1.07%) MCP
11 1 (0.53%) CCSA
11 1 (0.53%) CCSE
11 1 (0.53%) Computer Science Degree
11 1 (0.53%) ISTQB Foundation Certification
11 1 (0.53%) MBA
11 1 (0.53%) MOS
Quality Assurance & Compliance
1 21 (11.23%) SLA
2 9 (4.81%) ISO/IEC 20000
3 5 (2.67%) QA
4 2 (1.07%) GAMP
4 2 (1.07%) ISO/IEC 27001
5 1 (0.53%) Disclosure Scotland
5 1 (0.53%) PMO
System Software
1 17 (9.09%) Active Directory
2 3 (1.60%) VMware Infrastructure
3 1 (0.53%) Docker
3 1 (0.53%) Firmware
3 1 (0.53%) iptables
3 1 (0.53%) NFS
3 1 (0.53%) VMware Workstation
Systems Management
1 22 (11.76%) Netcool
2 21 (11.23%) ServiceCenter
3 10 (5.35%) Ansible
4 7 (3.74%) SCCM
5 6 (3.21%) AirWatch
5 6 (3.21%) MOM
6 5 (2.67%) BladeLogic
6 5 (2.67%) Nessus
6 5 (2.67%) SCOM
7 3 (1.60%) Control-M
7 3 (1.60%) HP Quality Center
8 2 (1.07%) BMC PATROL
8 2 (1.07%) DameWare
8 2 (1.07%) SCOrch
8 2 (1.07%) Systems Management Server (SMS)
8 2 (1.07%) Tivoli
9 1 (0.53%) Amdocs OSS
9 1 (0.53%) Puppet
9 1 (0.53%) SCVMM
9 1 (0.53%) Tivoli Storage Manager
Vendors
1 187 (100.00%) Remedy
2 134 (71.66%) BMC
3 31 (16.58%) Microsoft
4 22 (11.76%) CA
5 21 (11.23%) Peregrine
6 20 (10.70%) ServiceNow
7 18 (9.63%) Apple
8 14 (7.49%) Oracle
9 8 (4.28%) IBM
10 7 (3.74%) Cisco
11 6 (3.21%) HP
11 6 (3.21%) VMware
12 4 (2.14%) Intergraph
13 3 (1.60%) Micro Focus
13 3 (1.60%) Motorola
13 3 (1.60%) Thunderhead
14 2 (1.07%) Adobe
14 2 (1.07%) CheckPoint
14 2 (1.07%) Informatica
14 2 (1.07%) Red Hat