Period
to 22 September 2018

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 703 684 682
Rank change year-on-year -19 -2 -49
Contract jobs citing Remedy ITSM 188 178 230
As % of all contract IT jobs advertised in the UK 0.18% 0.18% 0.21%
As % of the Business Applications category 2.94% 2.23% 2.64%
Number of daily rates quoted 86 100 124
UK median daily rate £407 £360 £363
Median daily rate % change year-on-year +12.92% -0.69% -9.38%
10th Percentile £165 £65 £205
90th Percentile £516 £542 £538
UK excluding London median daily rate £400 £390 £350
% change year-on-year +2.56% +11.43% -12.50%
Number of hourly rates quoted 18 5 9
UK median hourly rate £12.98 £15.00 £15.00
Median hourly rate % change year-on-year -13.50% - -14.29%
10th Percentile £8.39 £11.25 £10.10
90th Percentile £21.00 £16.00 £53.75
UK excluding London median hourly rate £12.42 £12.50 £14.44
% change year-on-year -0.64% -13.42% +11.06%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 6,399 7,977 8,728
As % of all contract IT jobs advertised in the UK 6.28% 8.08% 8.12%
Number of daily rates quoted 3,732 4,693 5,206
UK median daily rate £475 £450 £440
Median daily rate % change year-on-year +5.56% +2.27% +3.53%
10th Percentile £313 £305 £295
90th Percentile £660 £650 £600
UK excluding London median daily rate £450 £435 £425
% change year-on-year +3.45% +2.35% +6.18%
Number of hourly rates quoted 94 107 99
UK median hourly rate £24.75 £27.00 £25.00
Median hourly rate % change year-on-year -8.33% +8.00% +11.11%
10th Percentile £11.67 £13.00 £10.23
90th Percentile £60.88 £57.50 £72.66
UK excluding London median hourly rate £21.00 £25.00 £32.50
% change year-on-year -16.00% -23.08% +44.44%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 22 September 2018.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Remedy ITSM over the 6 months to 22 September 2018.

Contractor hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 183 £407 +12.92% 20
UK excluding London -30 133 £400 +2.56% 17
South East -28 73 £400 +6.67% 6
London -21 51 £450 +221.43% 3
Midlands +5 32 £483 +37.86% 1
West Midlands -5 31 £490 +28.95%
North West -5 15 £365 - 4
North of England -9 15 £365 - 4
East of England -14 9 £345 +2.68% 5
South West -13 3 £510 +7.37% 1
East Midlands +7 1 £95 -68.33% 1
Scotland -19 1 - -

For the 6 months to 22 September 2018, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 188 (100.00%) Remedy
2 135 (71.81%) BMC
3 107 (56.91%) ITSM
4 71 (37.77%) Service Management
5 70 (37.23%) ITIL
6 63 (33.51%) Windows
7 48 (25.53%) Linux
8 44 (23.40%) Unix
9 39 (20.74%) SQL
10 35 (18.62%) SLA
11 31 (16.49%) ServiceNow
12 30 (15.96%) Security Cleared
13 28 (14.89%) SC Cleared
14 27 (14.36%) SOAP
14 27 (14.36%) Degree
15 26 (13.83%) Change Management
15 26 (13.83%) Agile Software Development
16 23 (12.23%) Telecoms
17 22 (11.70%) Active Directory
17 22 (11.70%) Shell Script
18 20 (10.64%) Web Services
18 20 (10.64%) Incident Management
18 20 (10.64%) Problem-Solving
19 19 (10.11%) Microsoft Office
20 18 (9.57%) CA
20 18 (9.57%) Task Automation
20 18 (9.57%) ITIL V3
21 17 (9.04%) JavaScript
21 17 (9.04%) Oracle
21 17 (9.04%) Finance

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (4.79%) Apache
1 9 (4.79%) JBoss
2 7 (3.72%) Apache ServiceMix
3 6 (3.19%) SharePoint
4 3 (1.60%) Blackberry Enterprise Server
5 2 (1.06%) CMS
5 2 (1.06%) WebSphere
6 1 (0.53%) Apache Spark
6 1 (0.53%) Confluence
6 1 (0.53%) Elasticsearch
6 1 (0.53%) Jupyter
6 1 (0.53%) MS Exchange
6 1 (0.53%) OpenStack
6 1 (0.53%) Skype for Business
Applications
1 19 (10.11%) Microsoft Office
2 7 (3.72%) Microsoft Excel
3 3 (1.60%) Microsoft PowerPoint
3 3 (1.60%) MS Visio
Business Applications
1 8 (4.26%) assyst
1 8 (4.26%) Remedy AR System
2 2 (1.06%) ENOVIA
2 2 (1.06%) Unit4 Business World
Cloud Services
1 7 (3.72%) Office 365
1 7 (3.72%) PaaS
2 6 (3.19%) IaaS
3 3 (1.60%) Amazon AWS
4 2 (1.06%) AWS Lambda
4 2 (1.06%) Cloud Computing
4 2 (1.06%) Microsoft Azure
4 2 (1.06%) SaaS
4 2 (1.06%) Serverless
Communications & Networking
1 9 (4.79%) HTTPS
1 9 (4.79%) SAN
2 7 (3.72%) LAN
3 5 (2.66%) Skype
3 5 (2.66%) VPN
4 4 (2.13%) SSH
4 4 (2.13%) WAN
4 4 (2.13%) Wi-Fi
5 3 (1.60%) Internet
6 2 (1.06%) DNS
6 2 (1.06%) Radio Access Network
6 2 (1.06%) Unified Communications
7 1 (0.53%) Broadband
7 1 (0.53%) Ethernet
7 1 (0.53%) Intranet
7 1 (0.53%) SDH
7 1 (0.53%) SMS
7 1 (0.53%) Structured Cabling
7 1 (0.53%) VoIP
7 1 (0.53%) VoLTE
Database & Business Intelligence
1 8 (4.26%) DB2
2 7 (3.72%) PostgreSQL
2 7 (3.72%) SQL Server
3 3 (1.60%) MySQL
4 2 (1.06%) Hadoop
4 2 (1.06%) Pentaho
5 1 (0.53%) Big Data
Development Applications
1 11 (5.85%) Jenkins
2 3 (1.60%) JIRA
General
1 23 (12.23%) Telecoms
2 17 (9.04%) Finance
3 10 (5.32%) Front Office
4 9 (4.79%) Back Office
4 9 (4.79%) Banking
5 4 (2.13%) Retail
6 2 (1.06%) Aerospace
6 2 (1.06%) Automotive
6 2 (1.06%) Billing
6 2 (1.06%) French Language
6 2 (1.06%) Publishing
7 1 (0.53%) Electronics
7 1 (0.53%) Investment Banking
7 1 (0.53%) Law
7 1 (0.53%) Manufacturing
Job Titles
1 38 (20.21%) Analyst
2 30 (15.96%) Developer
3 14 (7.45%) Administrator
3 14 (7.45%) Automation Engineer
3 14 (7.45%) Remedy Developer
4 12 (6.38%) Architect
5 8 (4.26%) Applications Support
5 8 (4.26%) Business Analyst
5 8 (4.26%) Incident Analyst
6 7 (3.72%) ITSM Developer
6 7 (3.72%) Support Analyst
7 6 (3.19%) Applications Developer
7 6 (3.19%) IT Administrator
7 6 (3.19%) IT Support
7 6 (3.19%) Software Engineer
8 5 (2.66%) Consultant
8 5 (2.66%) DBA
8 5 (2.66%) Incident Manager
8 5 (2.66%) Server Administrator
8 5 (2.66%) Windows Engineer
Libraries, Frameworks & Software Standards
1 27 (14.36%) SOAP
2 20 (10.64%) Web Services
3 15 (7.98%) REST
4 13 (6.91%) RESTful
5 12 (6.38%) CSS
5 12 (6.38%) HTML
6 7 (3.72%) Apache Camel
7 6 (3.19%) ODBC
7 6 (3.19%) Spring
8 4 (2.13%) JSON
8 4 (2.13%) LDAP
9 3 (1.60%) JDBC
9 3 (1.60%) Middleware
9 3 (1.60%) OpenID
9 3 (1.60%) SAML
9 3 (1.60%) XML
10 2 (1.06%) .NET
10 2 (1.06%) ActiveMQ
10 2 (1.06%) ASP.NET
10 2 (1.06%) J2EE
Miscellaneous
1 14 (7.45%) CMDB
1 14 (7.45%) Management Information System
2 13 (6.91%) Computer Science
3 12 (6.38%) Analytical Skills
4 11 (5.85%) Mobile App
5 10 (5.32%) Data Centre
6 9 (4.79%) Robotics
6 9 (4.79%) Self-Motivation
7 7 (3.72%) Replication
8 4 (2.13%) iPhone
8 4 (2.13%) Smart Meter
9 3 (1.60%) Private Cloud
10 2 (1.06%) Clustering
10 2 (1.06%) Data Structures
10 2 (1.06%) Public Cloud
10 2 (1.06%) TM Forum
11 1 (0.53%) EPoS
11 1 (0.53%) iPad
11 1 (0.53%) PMI
11 1 (0.53%) Smartphone
Operating Systems
1 63 (33.51%) Windows
2 48 (25.53%) Linux
3 44 (23.40%) Unix
4 9 (4.79%) zOS
5 7 (3.72%) AIX
6 5 (2.66%) Red Hat Enterprise Linux
7 4 (2.13%) Windows 7
8 3 (1.60%) Windows Server
8 3 (1.60%) Windows Server 2008
8 3 (1.60%) Windows Server 2012
9 2 (1.06%) Apple iOS
9 2 (1.06%) SUSE Linux Enterprise Server
9 2 (1.06%) Windows 10
9 2 (1.06%) Windows 8
10 1 (0.53%) Android
10 1 (0.53%) Windows Vista
Processes & Methodologies
1 107 (56.91%) ITSM
2 71 (37.77%) Service Management
3 70 (37.23%) ITIL
4 26 (13.83%) Agile Software Development
4 26 (13.83%) Change Management
5 20 (10.64%) Incident Management
5 20 (10.64%) Problem-Solving
6 18 (9.57%) ITIL V3
6 18 (9.57%) Task Automation
7 16 (8.51%) Workflow
8 13 (6.91%) User Acceptance Testing
9 12 (6.38%) Continuous Improvement
10 11 (5.85%) Configuration Management
10 11 (5.85%) Problem Management
10 11 (5.85%) Service Delivery
11 10 (5.32%) Performance Tuning
11 10 (5.32%) Test Automation
12 9 (4.79%) Asset Management
12 9 (4.79%) Change Control
12 9 (4.79%) Project Management
Programming Languages
1 39 (20.74%) SQL
2 22 (11.70%) Shell Script
3 17 (9.04%) JavaScript
4 13 (6.91%) Java
5 9 (4.79%) ActionScript
5 9 (4.79%) ActionScript 2.0
5 9 (4.79%) JCL
6 8 (4.26%) PL/SQL
7 5 (2.66%) AWK
7 5 (2.66%) Korn
8 4 (2.13%) PowerShell
8 4 (2.13%) Ruby
9 2 (1.06%) C
9 2 (1.06%) C#
9 2 (1.06%) Python
9 2 (1.06%) VBA
10 1 (0.53%) C++
Qualifications
1 30 (15.96%) Security Cleared
2 28 (14.89%) SC Cleared
3 27 (14.36%) Degree
4 12 (6.38%) ITIL Certification
5 11 (5.85%) Computer Science Degree
6 3 (1.60%) PMI Certification
7 2 (1.06%) ITIL Foundation Certificate
7 2 (1.06%) PMP
7 2 (1.06%) VCP6
7 2 (1.06%) VMware Certified Professional (VCP)
8 1 (0.53%) HNC
8 1 (0.53%) MCP
8 1 (0.53%) MCSA
8 1 (0.53%) MCSE
8 1 (0.53%) Microsoft Certification
8 1 (0.53%) MOS
8 1 (0.53%) PhD
8 1 (0.53%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 35 (18.62%) SLA
2 4 (2.13%) ISO/IEC 20000
3 2 (1.06%) Data Quality
3 2 (1.06%) PMO
3 2 (1.06%) QA
3 2 (1.06%) Sarbanes-Oxley
System Software
1 22 (11.70%) Active Directory
2 9 (4.79%) VMware Infrastructure
3 3 (1.60%) BitLocker
4 2 (1.06%) Firmware
4 2 (1.06%) NFS
4 2 (1.06%) VMware NSX
5 1 (0.53%) Docker
Systems Management
1 13 (6.91%) Puppet
2 11 (5.85%) SCCM
3 10 (5.32%) Ansible
4 9 (4.79%) Opscode Chef
5 5 (2.66%) Terraform
6 4 (2.13%) SCOM
7 3 (1.60%) BladeLogic
7 3 (1.60%) CA Spectrum
7 3 (1.60%) MAILsweeper
7 3 (1.60%) SCOrch
7 3 (1.60%) ServiceCenter
8 2 (1.06%) Nessus
8 2 (1.06%) Single Sign-On
8 2 (1.06%) vRealize
8 2 (1.06%) vRealize Orchestrator
9 1 (0.53%) Kibana
9 1 (0.53%) logstash
9 1 (0.53%) NSN NetAct
9 1 (0.53%) SCVMM
9 1 (0.53%) TeMIP
Vendors
1 188 (100.00%) Remedy
2 135 (71.81%) BMC
3 31 (16.49%) ServiceNow
4 18 (9.57%) CA
5 17 (9.04%) Oracle
6 14 (7.45%) IBM
6 14 (7.45%) Red Hat
6 14 (7.45%) VMware
7 11 (5.85%) Microsoft
8 9 (4.79%) ComArch
8 9 (4.79%) HP
8 9 (4.79%) IBM Sterling
8 9 (4.79%) OpenText
8 9 (4.79%) TIBCO
8 9 (4.79%) UiPath
9 7 (3.72%) Cisco
10 5 (2.66%) Apple
11 3 (1.60%) Sage
11 3 (1.60%) Sun
11 3 (1.60%) Symantec