Period
to 23 January 2020

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 23 January 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
23 Jan 2020
Same period 2019 Same period 2018
Rank 558 734 751
Rank change year-on-year +176 +17 -48
Contract jobs citing Remedy ITSM 192 148 136
As % of all contract IT jobs advertised in the UK 0.27% 0.15% 0.14%
As % of the Business Applications category 3.63% 2.31% 1.72%
Number of daily rates quoted 119 72 79
UK median daily rate £450 £380 £375
Median daily rate % change year-on-year +18.42% +1.33% -6.25%
10th Percentile £128 £213 £299
90th Percentile £604 £499 £538
UK excluding London median daily rate £450 £365 £400
% change year-on-year +23.29% -8.75% -5.88%
Number of hourly rates quoted 12 6 9
UK median hourly rate £23.91 £14.50 £11.00
Median hourly rate % change year-on-year +64.90% +31.82% -24.27%
10th Percentile £17.00 £11.50 £8.39
90th Percentile £34.15 £27.25 £15.00
UK excluding London median hourly rate £24.20 £11.50 £11.00
% change year-on-year +110.39% +4.55% -12.00%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 5,296 6,407 7,892
As % of all contract IT jobs advertised in the UK 7.31% 6.43% 7.85%
Number of daily rates quoted 3,164 3,745 4,748
UK median daily rate £500 £475 £475
Median daily rate % change year-on-year +5.26% - +5.56%
10th Percentile £319 £313 £309
90th Percentile £675 £663 £650
UK excluding London median daily rate £475 £450 £450
% change year-on-year +5.56% - +5.88%
Number of hourly rates quoted 90 85 70
UK median hourly rate £26.75 £35.00 £22.50
Median hourly rate % change year-on-year -23.57% +55.56% -1.10%
10th Percentile £14.45 £11.50 £10.48
90th Percentile £53.75 £69.90 £50.87
UK excluding London median hourly rate £35.00 £34.36 £22.50
% change year-on-year +1.88% +52.69% -14.29%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 23 January 2020.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Remedy ITSM over the 6 months to 23 January 2020.

Contractor hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 23 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +175 191 £450 +18.42% 26
UK excluding London +138 153 £450 +23.29% 22
South East +78 85 £450 +12.50% 10
London +124 38 £450 - 4
South West +48 35 £550 +37.50% 1
East of England +39 14 £500 +90.48% 3
North of England +30 12 £450 +23.29% 4
Midlands +44 8 £198 -12.22% 4
North West +18 8 £438 +19.86% 3
West Midlands +50 6 £275 +22.22% 4
Yorkshire +46 2 £450 -5.26% 1
East Midlands +33 2 £120 -64.18%
North East - 2 £120 -
Scotland - 1 - -
Wales - 1 - -

For the 6 months to 23 January 2020, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 192 (100.00%) Remedy
2 124 (64.58%) BMC
3 92 (47.92%) ITSM
4 62 (32.29%) Security Cleared
5 56 (29.17%) ITIL
6 55 (28.65%) SC Cleared
7 54 (28.13%) Windows
8 53 (27.60%) Service Management
9 45 (23.44%) ServiceNow
10 39 (20.31%) Problem-Solving
10 39 (20.31%) Incident Management
10 39 (20.31%) Active Directory
11 33 (17.19%) IBM
12 32 (16.67%) HP
12 32 (16.67%) CMDB
13 31 (16.15%) Netcool
14 29 (15.10%) Shell Script
14 29 (15.10%) Microsoft Office
15 28 (14.58%) Windows 7
16 27 (14.06%) Analytical Skills
17 26 (13.54%) REST
17 26 (13.54%) SOAP
17 26 (13.54%) Microsoft
18 25 (13.02%) MS Exchange
19 24 (12.50%) Cramer
19 24 (12.50%) Amdocs OSS
19 24 (12.50%) xMatters
20 23 (11.98%) Stakeholder Management
20 23 (11.98%) Microsoft Excel
20 23 (11.98%) Siebel

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (13.02%) MS Exchange
2 19 (9.90%) Exchange Server 2003
2 19 (9.90%) Exchange Server 2007
3 9 (4.69%) SharePoint
4 5 (2.60%) Exchange Server 2010
5 2 (1.04%) Skype for Business
6 1 (0.52%) Exchange Server 2013
Applications
1 29 (15.10%) Microsoft Office
2 23 (11.98%) Microsoft Excel
3 19 (9.90%) Microsoft PowerPoint
3 19 (9.90%) MS Visio
4 18 (9.38%) Microsoft Project
5 17 (8.85%) Acrobat
6 13 (6.77%) Spreadsheet
7 1 (0.52%) Adobe Creative Suite
Business Applications
1 9 (4.69%) Remedy AR System
2 1 (0.52%) assyst
Cloud Services
1 6 (3.13%) Office 365
2 3 (1.56%) AWS
2 3 (1.56%) Azure
3 2 (1.04%) GitHub
3 2 (1.04%) IaaS
3 2 (1.04%) PaaS
4 1 (0.52%) Adobe Creative Cloud
4 1 (0.52%) Azure Active Directory
4 1 (0.52%) OneDrive
4 1 (0.52%) SaaS
Communications & Networking
1 23 (11.98%) SNMP
1 23 (11.98%) VPN
2 21 (10.94%) Remote Desktop
3 20 (10.42%) WebEx
4 18 (9.38%) Internet
5 6 (3.13%) HTTPS
6 5 (2.60%) TCP/IP
7 4 (2.08%) DNS
7 4 (2.08%) LAN
7 4 (2.08%) WAN
8 3 (1.56%) BGP
8 3 (1.56%) DHCP
8 3 (1.56%) Firewall
8 3 (1.56%) OSPF
8 3 (1.56%) SAN
8 3 (1.56%) Skype
9 2 (1.04%) Ethernet
9 2 (1.04%) MPLS
9 2 (1.04%) Wireless
10 1 (0.52%) SMS
Database & Business Intelligence
1 2 (1.04%) SQL Server
2 1 (0.52%) DB2
2 1 (0.52%) Relational Database
2 1 (0.52%) SQL Server Reporting Services
Development Applications
1 10 (5.21%) JIRA
2 2 (1.04%) Artifactory
2 2 (1.04%) Jenkins
General
1 14 (7.29%) Telecoms
2 11 (5.73%) Finance
3 9 (4.69%) Public Sector
4 7 (3.65%) Military
5 3 (1.56%) Retail
6 1 (0.52%) Banking
Job Titles
1 34 (17.71%) Analyst
2 29 (15.10%) Consultant
3 23 (11.98%) Architect
3 23 (11.98%) Designer
4 22 (11.46%) Solutions Designer
5 16 (8.33%) Solutions Architect
6 13 (6.77%) Business Analyst
7 12 (6.25%) Desktop Support
7 12 (6.25%) Developer
8 10 (5.21%) Management Consultant
8 10 (5.21%) Remedy Consultant
8 10 (5.21%) Remedy Developer
9 9 (4.69%) Project Manager
9 9 (4.69%) Service Analyst
10 8 (4.17%) Help Desk Support
10 8 (4.17%) Incident Manager
10 8 (4.17%) Operations Analyst
10 8 (4.17%) Support Engineer
11 7 (3.65%) IT Support
12 6 (3.13%) Support Analyst
Libraries, Frameworks & Software Standards
1 26 (13.54%) REST
1 26 (13.54%) SOAP
2 23 (11.98%) Web Services
3 10 (5.21%) JSON
4 5 (2.60%) LDAP
5 4 (2.08%) SailPoint
6 2 (1.04%) .NET
7 1 (0.52%) CGI
7 1 (0.52%) CSS
Miscellaneous
1 32 (16.67%) CMDB
2 27 (14.06%) Analytical Skills
3 18 (9.38%) Blackberry
3 18 (9.38%) PDA
4 7 (3.65%) User Experience
5 6 (3.13%) Data Centre
6 5 (2.60%) Management Information System
7 3 (1.56%) Driving Licence
8 2 (1.04%) Private Cloud
8 2 (1.04%) Self-Motivation
9 1 (0.52%) Clustering
9 1 (0.52%) Fat Client
9 1 (0.52%) Greenfield Project
9 1 (0.52%) Handset
9 1 (0.52%) NHS
9 1 (0.52%) Public Cloud
9 1 (0.52%) Smart Meter
9 1 (0.52%) Thin Client
Operating Systems
1 54 (28.13%) Windows
2 28 (14.58%) Windows 7
3 21 (10.94%) Windows Server
4 20 (10.42%) Windows Server 2008
5 19 (9.90%) Linux
5 19 (9.90%) Windows 2000
5 19 (9.90%) Windows Server 2003
5 19 (9.90%) Windows Vista
5 19 (9.90%) Windows XP
6 14 (7.29%) Windows 10
7 7 (3.65%) Unix
8 6 (3.13%) zOS
9 4 (2.08%) Mac OS X
10 2 (1.04%) Mac OS
10 2 (1.04%) Windows Server 2012
11 1 (0.52%) Android
11 1 (0.52%) Apple iOS
11 1 (0.52%) VMS
Processes & Methodologies
1 92 (47.92%) ITSM
2 56 (29.17%) ITIL
3 53 (27.60%) Service Management
4 39 (20.31%) Incident Management
4 39 (20.31%) Problem-Solving
5 23 (11.98%) Stakeholder Management
6 17 (8.85%) Network Management
7 16 (8.33%) Integration Testing
7 16 (8.33%) Smoke Testing
7 16 (8.33%) Unit Testing
7 16 (8.33%) Web Development
8 15 (7.81%) Agile Software Development
9 13 (6.77%) API Integration
10 12 (6.25%) Change Management
10 12 (6.25%) Problem Management
11 11 (5.73%) Validation
11 11 (5.73%) Workflow
12 10 (5.21%) Data Modelling
12 10 (5.21%) Project Management
12 10 (5.21%) Service Delivery
Programming Languages
1 29 (15.10%) Shell Script
2 23 (11.98%) Perl
3 17 (8.85%) Java
3 17 (8.85%) JavaScript
3 17 (8.85%) Python
4 16 (8.33%) PHP
5 7 (3.65%) SQL
6 6 (3.13%) ActionScript
6 6 (3.13%) ActionScript 2.0
6 6 (3.13%) JCL
7 3 (1.56%) PowerShell
8 1 (0.52%) C#
Qualifications
1 62 (32.29%) Security Cleared
2 55 (28.65%) SC Cleared
3 7 (3.65%) Cisco Certification
3 7 (3.65%) ITIL Foundation Certificate
4 6 (3.13%) A+ Certification
5 5 (2.60%) CCNA
5 5 (2.60%) IIBA
5 5 (2.60%) ISEB
6 4 (2.08%) CISA
6 4 (2.08%) CISM
6 4 (2.08%) CISSP
6 4 (2.08%) CRISC
6 4 (2.08%) Dell Certification
6 4 (2.08%) ITIL Certification
6 4 (2.08%) Microsoft Certification
7 3 (1.56%) DV Cleared
7 3 (1.56%) MCP
8 2 (1.04%) Degree
8 2 (1.04%) MCDST
8 2 (1.04%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (6.77%) SLA
2 1 (0.52%) Data Quality
2 1 (0.52%) QA
System Software
1 39 (20.31%) Active Directory
2 10 (5.21%) VMware Infrastructure
3 4 (2.08%) XenApp
4 2 (1.04%) Firmware
4 2 (1.04%) Hyper-V
4 2 (1.04%) NDS
4 2 (1.04%) VMware ESXi
5 1 (0.52%) Virtual Machines
5 1 (0.52%) Virtual Servers
5 1 (0.52%) VMware Server
Systems Management
1 31 (16.15%) Netcool
2 24 (12.50%) Amdocs OSS
3 23 (11.98%) Netcool/OMNIbus
4 19 (9.90%) ServiceCenter
5 18 (9.38%) Systems Management Server (SMS)
6 7 (3.65%) NetIQ Identity Manager
7 6 (3.13%) Avamar
7 6 (3.13%) OpenView
7 6 (3.13%) SCCM
8 4 (2.08%) SCOM
9 3 (1.56%) Ansible
9 3 (1.56%) Opscode Chef
9 3 (1.56%) Puppet
9 3 (1.56%) Tivoli
10 2 (1.04%) HP Operations Orchestration
10 2 (1.04%) HP SiteScope
10 2 (1.04%) HP UCMDB
10 2 (1.04%) Jamf Pro
10 2 (1.04%) Microsoft Intune
10 2 (1.04%) SCOrch
Vendors
1 192 (100.00%) Remedy
2 124 (64.58%) BMC
3 45 (23.44%) ServiceNow
4 33 (17.19%) IBM
5 32 (16.67%) HP
6 26 (13.54%) Microsoft
7 24 (12.50%) Cramer
7 24 (12.50%) xMatters
8 23 (11.98%) Siebel
9 21 (10.94%) Cisco
10 19 (9.90%) Bomgar
10 19 (9.90%) Peregrine
11 18 (9.38%) Adobe
11 18 (9.38%) Oracle
12 10 (5.21%) Huawei
12 10 (5.21%) Nokia
12 10 (5.21%) Splunk
12 10 (5.21%) VMware
13 8 (4.17%) Apple
13 8 (4.17%) Citrix