Period
to 7 March 2021

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 7 March 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
7 Mar 2021
Same period 2020 Same period 2019
Rank 569 547 749
Rank change year-on-year -22 +202 +37
Contract jobs citing Remedy ITSM 60 170 139
As % of all contract jobs advertised in the UK 0.12% 0.26% 0.14%
As % of the Business Applications category 1.93% 3.53% 2.17%
Number of daily rates quoted 50 110 73
Median daily rate £475 £450 £400
Median daily rate % change year-on-year +5.56% +12.50% -
10th Percentile £319 £120 £214
90th Percentile £657 £625 £525
UK excluding London median daily rate £450 £450 £390
% change year-on-year - +15.38% -2.50%
Number of hourly rates quoted 4 9 5
Median hourly rate £11.61 £24.12 £11.50
Median hourly rate % change year-on-year -51.88% +109.74% +4.55%
UK excluding London median hourly rate £11.61 £29.20 £11.50
% change year-on-year -60.24% +153.87% +4.55%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 3,108 4,820 6,413
As % of all contract IT jobs advertised in the UK 6.46% 7.30% 6.60%
Number of daily rates quoted 1,807 2,990 3,851
Median daily rate £500 £500 £475
Median daily rate % change year-on-year - +5.26% -
10th Percentile £307 £313 £313
90th Percentile £688 £688 £675
UK excluding London median daily rate £475 £475 £450
% change year-on-year - +5.56% -
Number of hourly rates quoted 36 71 90
Median hourly rate £41.25 £26.00 £33.71
Median hourly rate % change year-on-year +58.65% -22.87% +16.24%
10th Percentile £13.24 £13.39 £11.50
90th Percentile £64.77 £59.00 £63.85
Median hourly rate £37.50 £26.00 £33.71
% change year-on-year +44.23% -22.87% +41.94%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Remedy ITSM.

Daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Daily Rate Histogram

Daily rate distribution for jobs citing Remedy ITSM over the 6 months to 7 March 2021.

Daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Remedy ITSM.

Hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 7 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +27 50 £450 - 13
UK excluding London +39 36 £450 - 11
Work from Home -221 21 £475 +5.56% 1
South East +24 18 £400 -11.11% 3
London +57 16 £475 +5.56% 4
East of England +63 10 £438 -2.78% 1
North of England +73 3 £430 -4.44% 3
Wales +19 3 £478 - 2
South West +53 2 £338 -41.30% 1
North West +49 2 £440 +10.00% 3
Yorkshire +43 1 £125 -72.22%

For the 6 months to 7 March 2021, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 60 (100.00%) Remedy
2 41 (68.33%) BMC
3 33 (55.00%) ITSM
4 30 (50.00%) ITIL
4 30 (50.00%) Security Cleared
5 29 (48.33%) Service Management
6 22 (36.67%) SC Cleared
7 16 (26.67%) CMDB
7 16 (26.67%) Telecoms
8 15 (25.00%) SLA
8 15 (25.00%) ServiceNow
9 14 (23.33%) Oracle
9 14 (23.33%) Configuration Management
10 13 (21.67%) Microsoft
11 10 (16.67%) Analytical Skills
11 10 (16.67%) Problem-Solving
12 9 (15.00%) Service Design
12 9 (15.00%) Incident Management
13 8 (13.33%) SolarWinds
13 8 (13.33%) ITIL V3
13 8 (13.33%) DevOps
13 8 (13.33%) Windows
14 7 (11.67%) Unix
14 7 (11.67%) MS Visio
14 7 (11.67%) Active Directory
14 7 (11.67%) Agile Software Development
14 7 (11.67%) Data Centre
15 6 (10.00%) Power Platform
15 6 (10.00%) PaaS
15 6 (10.00%) Problem Management

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.00%) SharePoint
2 2 (3.33%) MS Exchange
2 2 (3.33%) Tomcat
3 1 (1.67%) Apache
3 1 (1.67%) Confluence
3 1 (1.67%) Exchange Server 2003
3 1 (1.67%) Exchange Server 2007
3 1 (1.67%) IIS
Applications
1 7 (11.67%) MS Visio
2 5 (8.33%) Microsoft Office
3 2 (3.33%) Microsoft Excel
3 2 (3.33%) Spreadsheet
4 1 (1.67%) Acrobat
4 1 (1.67%) Microsoft PowerPoint
4 1 (1.67%) Microsoft Project
Business Applications
1 4 (6.67%) Remedy AR System
Cloud Services
1 6 (10.00%) PaaS
1 6 (10.00%) Power Platform
2 2 (3.33%) Azure
2 2 (3.33%) IaaS
3 1 (1.67%) AWS
3 1 (1.67%) Microsoft 365
3 1 (1.67%) Slack
Communications & Networking
1 6 (10.00%) WAN
2 2 (3.33%) DHCP
2 2 (3.33%) Internet
2 2 (3.33%) NAS
2 2 (3.33%) SAN
2 2 (3.33%) TCP/IP
3 1 (1.67%) 3G
3 1 (1.67%) ADSL
3 1 (1.67%) DMVPN
3 1 (1.67%) DNS
3 1 (1.67%) Ethernet
3 1 (1.67%) Firewall
3 1 (1.67%) LAN
3 1 (1.67%) MPLS
3 1 (1.67%) OSPF
3 1 (1.67%) Remote Desktop
3 1 (1.67%) SNMP
3 1 (1.67%) VPN
3 1 (1.67%) WebEx
3 1 (1.67%) Wireshark
Database & Business Intelligence
1 3 (5.00%) Oracle Database
1 3 (5.00%) Oracle Database 10g
1 3 (5.00%) Oracle Database 11g
1 3 (5.00%) Oracle Database 12c
1 3 (5.00%) Oracle Reports
1 3 (5.00%) SQL Server
2 2 (3.33%) Oracle9i Database
2 2 (3.33%) SQLPlus
3 1 (1.67%) GIS
3 1 (1.67%) Ingres
3 1 (1.67%) MongoDB
3 1 (1.67%) MySQL
3 1 (1.67%) PostgreSQL
3 1 (1.67%) VoltDB
Development Applications
1 4 (6.67%) JIRA
General
1 16 (26.67%) Telecoms
2 4 (6.67%) Public Sector
3 3 (5.00%) Finance
4 1 (1.67%) Banking
4 1 (1.67%) Electronics
4 1 (1.67%) Financial Institution
4 1 (1.67%) Legal
4 1 (1.67%) Manufacturing
4 1 (1.67%) Retail
Job Titles
1 13 (21.67%) Architect
2 12 (20.00%) Analyst
3 7 (11.67%) Consultant
4 6 (10.00%) Developer
4 6 (10.00%) ITIL Manager
4 6 (10.00%) Technical Architect
5 4 (6.67%) Incident Manager
5 4 (6.67%) ITIL Incident Manager
5 4 (6.67%) Major Incident Manager
5 4 (6.67%) Remedy Analyst
5 4 (6.67%) Service Analyst
5 4 (6.67%) Service Architect
5 4 (6.67%) Service Desk Analyst
5 4 (6.67%) Service Manager
5 4 (6.67%) Service Transition Manager
5 4 (6.67%) Transition Manager
6 3 (5.00%) Administrator
6 3 (5.00%) Business Analyst
6 3 (5.00%) Change Manager
6 3 (5.00%) Oracle DBA
Libraries, Frameworks & Software Standards
1 2 (3.33%) Web Services
2 1 (1.67%) Java RMI
2 1 (1.67%) Middleware
Miscellaneous
1 16 (26.67%) CMDB
2 10 (16.67%) Analytical Skills
3 7 (11.67%) Data Centre
4 5 (8.33%) Management Information System
5 2 (3.33%) Private Cloud
6 1 (1.67%) Blackberry
6 1 (1.67%) BYOD
6 1 (1.67%) Clustering
6 1 (1.67%) iPad
6 1 (1.67%) iPhone
6 1 (1.67%) PDA
6 1 (1.67%) Self-Motivation
Operating Systems
1 8 (13.33%) Windows
2 7 (11.67%) Unix
3 4 (6.67%) Linux
4 2 (3.33%) Red Hat Enterprise Linux
5 1 (1.67%) AIX
5 1 (1.67%) Solaris
5 1 (1.67%) Windows 10
5 1 (1.67%) Windows 2000
5 1 (1.67%) Windows 7
5 1 (1.67%) Windows Server
5 1 (1.67%) Windows Server 2003
5 1 (1.67%) Windows Server 2008
5 1 (1.67%) Windows Vista
5 1 (1.67%) Windows XP
Processes & Methodologies
1 33 (55.00%) ITSM
2 30 (50.00%) ITIL
3 29 (48.33%) Service Management
4 14 (23.33%) Configuration Management
5 10 (16.67%) Problem-Solving
6 9 (15.00%) Incident Management
6 9 (15.00%) Service Design
7 8 (13.33%) DevOps
7 8 (13.33%) ITIL V3
8 7 (11.67%) Agile Software Development
9 6 (10.00%) Problem Management
10 5 (8.33%) Change Management
10 5 (8.33%) Migration
10 5 (8.33%) Proactive Monitoring
11 4 (6.67%) Continuous Improvement
11 4 (6.67%) Data Modelling
11 4 (6.67%) Due Diligence
11 4 (6.67%) Mentoring
12 3 (5.00%) Change Control
12 3 (5.00%) People Management
Programming Languages
1 5 (8.33%) PL/SQL
1 5 (8.33%) Shell Script
1 5 (8.33%) SQL
2 1 (1.67%) Perl
2 1 (1.67%) PowerShell
2 1 (1.67%) Python
Qualifications
1 30 (50.00%) Security Cleared
2 22 (36.67%) SC Cleared
3 5 (8.33%) DV Cleared
4 1 (1.67%) BPSS Clearance
4 1 (1.67%) CCNP
4 1 (1.67%) Cisco Certification
Quality Assurance & Compliance
1 15 (25.00%) SLA
2 1 (1.67%) QA
System Software
1 7 (11.67%) Active Directory
2 1 (1.67%) Hyper-V
2 1 (1.67%) Oracle RAC
2 1 (1.67%) Veritas File System
2 1 (1.67%) VMware Infrastructure
Systems Management
1 3 (5.00%) Oracle RMAN
2 2 (3.33%) SCCM
3 1 (1.67%) Ansible
3 1 (1.67%) BladeLogic
3 1 (1.67%) BMC PATROL
3 1 (1.67%) McAfee ePO
3 1 (1.67%) ServiceCenter
3 1 (1.67%) Systems Management Server (SMS)
3 1 (1.67%) WMI
Vendors
1 60 (100.00%) Remedy
2 41 (68.33%) BMC
3 15 (25.00%) ServiceNow
4 14 (23.33%) Oracle
5 13 (21.67%) Microsoft
6 8 (13.33%) SolarWinds
7 4 (6.67%) HP
8 3 (5.00%) Snow
9 2 (3.33%) Red Hat
10 1 (1.67%) Adobe
10 1 (1.67%) Apple
10 1 (1.67%) BT
10 1 (1.67%) Cisco
10 1 (1.67%) Citrix
10 1 (1.67%) Dell
10 1 (1.67%) IBM
10 1 (1.67%) McAfee
10 1 (1.67%) Nokia
10 1 (1.67%) Peregrine
10 1 (1.67%) Veritas