Period
to 26 April 2018

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 26 April 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
26 Apr 2018
Same period 2017 Same period 2016
Rank 757 708 643
Rank change year-on-year -49 -65 -48
Contract jobs citing Remedy ITSM 118 141 253
As % of all contract IT jobs advertised in the UK 0.12% 0.15% 0.24%
As % of the Business Applications category 1.68% 1.87% 3.01%
Number of daily rates quoted 62 71 140
UK median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - -
10th Percentile £164 £150 £173
90th Percentile £511 £563 £539
UK excluding London median daily rate £425 £400 £363
% change year-on-year +6.25% +10.34% -9.38%
Number of hourly rates quoted 23 11 13
UK median hourly rate £12.42 £16.55 £14.00
Median hourly rate % change year-on-year -24.95% +18.21% +3.70%
10th Percentile £8.39 £12.50 £9.60
90th Percentile £20.00 £24.50 £68.50
UK excluding London median hourly rate £12.42 £20.00 £12.00
% change year-on-year -37.90% +66.67% -11.11%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 7,020 7,554 8,396
As % of all contract IT jobs advertised in the UK 6.95% 8.29% 7.86%
Number of daily rates quoted 4,128 4,437 4,901
UK median daily rate £475 £450 £438
Median daily rate % change year-on-year +5.56% +2.86% -
10th Percentile £313 £305 £290
90th Percentile £650 £625 £613
UK excluding London median daily rate £440 £440 £425
% change year-on-year - +3.53% +6.25%
Number of hourly rates quoted 96 99 108
UK median hourly rate £26.50 £31.45 £29.50
Median hourly rate % change year-on-year -15.74% +6.61% +9.95%
10th Percentile £10.19 £11.12 £14.26
90th Percentile £57.25 £58.40 £69.07
UK excluding London median hourly rate £21.96 £31.48 £35.00
% change year-on-year -30.25% -10.07% +94.44%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 26 April 2018.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Remedy ITSM over the 6 months to 26 April 2018.

Contractor hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 26 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -66 114 £425 +6.25% 15
UK excluding London -43 80 £425 +6.25% 11
South East -27 41 £430 +17.81% 4
London -62 36 £415 +7.10% 4
Midlands -9 17 £463 -7.50% 4
West Midlands -5 16 £475 +11.76% 2
East of England +5 13 £425 -5.56% 3
South West +1 6 £320 -39.05%
Wales -11 1 £405 +102.50%
East Midlands -14 1 £425 -20.93% 2
North of England -15 1 £150 -62.50%
Scotland -32 1 - -
North East - 1 £150 -

For the 6 months to 26 April 2018, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 118 (100.00%) Remedy
2 78 (66.10%) BMC
3 76 (64.41%) ITIL
4 73 (61.86%) ITSM
5 47 (39.83%) Service Management
6 36 (30.51%) Windows
7 25 (21.19%) ITIL V3
8 23 (19.49%) Active Directory
9 21 (17.80%) CMDB
10 19 (16.10%) Microsoft
11 18 (15.25%) SLA
11 18 (15.25%) Security Cleared
11 18 (15.25%) ServiceNow
12 17 (14.41%) SC Cleared
13 16 (13.56%) Microsoft Office
14 15 (12.71%) Linux
14 15 (12.71%) Service Design
15 14 (11.86%) Finance
16 13 (11.02%) Incident Management
17 12 (10.17%) assyst
17 12 (10.17%) Telecoms
17 12 (10.17%) CRM
17 12 (10.17%) Cisco
18 11 (9.32%) Analytical Skills
19 10 (8.47%) Service Delivery
19 10 (8.47%) Change Management
19 10 (8.47%) VMware
19 10 (8.47%) HP
19 10 (8.47%) Microsoft Excel
19 10 (8.47%) SQL

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (7.63%) SharePoint
2 6 (5.08%) Exchange Server 2013
3 3 (2.54%) Skype for Business
4 2 (1.69%) Confluence
5 1 (0.85%) BizTalk Server
5 1 (0.85%) IIS
5 1 (0.85%) WebSphere
Applications
1 16 (13.56%) Microsoft Office
2 10 (8.47%) Microsoft Excel
3 5 (4.24%) Microsoft PowerPoint
4 2 (1.69%) MS Visio
5 1 (0.85%) Acrobat
5 1 (0.85%) Spreadsheet
Business Applications
1 12 (10.17%) assyst
2 6 (5.08%) Remedy AR System
Cloud Services
1 7 (5.93%) Microsoft Azure
2 6 (5.08%) Azure Active Directory
2 6 (5.08%) Office 365
3 4 (3.39%) Amazon AWS
4 2 (1.69%) AWS Lambda
4 2 (1.69%) Serverless
Communications & Networking
1 7 (5.93%) SAN
2 5 (4.24%) MVNO
3 3 (2.54%) Firewall
3 3 (2.54%) Skype
3 3 (2.54%) Unified Communications
4 2 (1.69%) DNS
4 2 (1.69%) Wi-Fi
5 1 (0.85%) Broadband
5 1 (0.85%) DOCSIS
5 1 (0.85%) Ethernet
5 1 (0.85%) Internet
5 1 (0.85%) LAN
5 1 (0.85%) LTE
5 1 (0.85%) PBX
5 1 (0.85%) SDH
5 1 (0.85%) SMS
5 1 (0.85%) SNMP
5 1 (0.85%) VPN
5 1 (0.85%) WAN
Database & Business Intelligence
1 8 (6.78%) SQL Server
2 5 (4.24%) DB2
2 5 (4.24%) PostgreSQL
3 2 (1.69%) BusinessObjects
4 1 (0.85%) Crystal Reports
4 1 (0.85%) Ingres
4 1 (0.85%) MongoDB
4 1 (0.85%) MySQL
4 1 (0.85%) Oracle Database
4 1 (0.85%) Oracle Database 10g
4 1 (0.85%) Oracle Database 11g
4 1 (0.85%) Oracle Database 12c
4 1 (0.85%) Oracle9i Database
4 1 (0.85%) SQL Server 2014
Development Applications
1 2 (1.69%) JIRA
1 2 (1.69%) Zephyr
2 1 (0.85%) Jenkins
2 1 (0.85%) Team Foundation Server
General
1 14 (11.86%) Finance
2 12 (10.17%) Telecoms
3 7 (5.93%) Retail
4 5 (4.24%) Banking
5 1 (0.85%) Billing
5 1 (0.85%) Pharmaceutical
5 1 (0.85%) Retail Banking
Job Titles
1 14 (11.86%) Analyst
2 11 (9.32%) Architect
3 10 (8.47%) Administrator
4 9 (7.63%) Developer
5 7 (5.93%) Remedy Developer
6 6 (5.08%) DBA
6 6 (5.08%) Desktop Support
6 6 (5.08%) Infrastructure Engineer
6 6 (5.08%) Service Transition Leader
7 5 (4.24%) Consultant
7 5 (4.24%) IT Administrator
7 5 (4.24%) Remedy Architect
8 4 (3.39%) DB2 DBA
8 4 (3.39%) Service Desk Engineer
8 4 (3.39%) Service Manager
9 3 (2.54%) Deskside Technician
9 3 (2.54%) EPoS Engineer
9 3 (2.54%) Infrastructure Technician
9 3 (2.54%) IT Support
9 3 (2.54%) Service Architect
Libraries, Frameworks & Software Standards
1 6 (5.08%) WAP
2 5 (4.24%) Web Services
3 2 (1.69%) .NET
3 2 (1.69%) JSON
3 2 (1.69%) REST
3 2 (1.69%) SOAP
4 1 (0.85%) Ajax
4 1 (0.85%) ASP.NET Web API
4 1 (0.85%) CSS
4 1 (0.85%) Entity Framework
4 1 (0.85%) HTML
4 1 (0.85%) jQuery
4 1 (0.85%) WCF
4 1 (0.85%) XML
Miscellaneous
1 21 (17.80%) CMDB
2 11 (9.32%) Analytical Skills
3 8 (6.78%) Data Centre
4 7 (5.93%) Replication
5 6 (5.08%) Greenfield Project
5 6 (5.08%) Management Information System
5 6 (5.08%) Virtual Team
6 3 (2.54%) EPoS
6 3 (2.54%) iPad
6 3 (2.54%) iPhone
6 3 (2.54%) Mobile App
6 3 (2.54%) Smartphone
7 2 (1.69%) Clustering
7 2 (1.69%) Computer Science
7 2 (1.69%) FMCG
7 2 (1.69%) Smart Meter
8 1 (0.85%) Blackberry
8 1 (0.85%) PDA
Operating Systems
1 36 (30.51%) Windows
2 15 (12.71%) Linux
3 7 (5.93%) AIX
4 6 (5.08%) Red Hat Enterprise Linux
4 6 (5.08%) Unix
5 4 (3.39%) Windows 7
5 4 (3.39%) Windows Vista
6 3 (2.54%) Apple iOS
6 3 (2.54%) Windows 8
6 3 (2.54%) Windows Server
7 2 (1.69%) Windows XP
8 1 (0.85%) Windows Server 2008
8 1 (0.85%) Windows Server 2012
Processes & Methodologies
1 76 (64.41%) ITIL
2 73 (61.86%) ITSM
3 47 (39.83%) Service Management
4 25 (21.19%) ITIL V3
5 15 (12.71%) Service Design
6 13 (11.02%) Incident Management
7 12 (10.17%) CRM
8 10 (8.47%) Change Management
8 10 (8.47%) Knowledge Management
8 10 (8.47%) Service Delivery
9 9 (7.63%) Agile Software Development
9 9 (7.63%) Problem Management
10 8 (6.78%) Acceptance Criteria
10 8 (6.78%) Data Modelling
11 7 (5.93%) Configuration Management
11 7 (5.93%) Disaster Recovery
11 7 (5.93%) High Availability
11 7 (5.93%) PRINCE2
12 6 (5.08%) Continuous Improvement
12 6 (5.08%) Performance Tuning
Programming Languages
1 10 (8.47%) SQL
2 8 (6.78%) Shell Script
3 7 (5.93%) Java
4 5 (4.24%) AWK
4 5 (4.24%) Korn
5 2 (1.69%) VBA
6 1 (0.85%) C#
6 1 (0.85%) JavaScript
6 1 (0.85%) PL/SQL
6 1 (0.85%) PowerShell
Qualifications
1 18 (15.25%) Security Cleared
2 17 (14.41%) SC Cleared
3 6 (5.08%) ITIL Certification
4 3 (2.54%) ITIL Foundation Certificate
5 2 (1.69%) CCNA
5 2 (1.69%) Cisco Certification
5 2 (1.69%) Degree
5 2 (1.69%) MCP
5 2 (1.69%) MCSA
5 2 (1.69%) MCSE
5 2 (1.69%) Microsoft Certification
6 1 (0.85%) DV Cleared
6 1 (0.85%) PRINCE2 Certification
Quality Assurance & Compliance
1 18 (15.25%) SLA
2 3 (2.54%) QA
3 2 (1.69%) ISO/IEC 20000
4 1 (0.85%) Data Quality
System Software
1 23 (19.49%) Active Directory
2 10 (8.47%) VMware Infrastructure
3 7 (5.93%) Hyper-V
4 1 (0.85%) vSphere
Systems Management
1 6 (5.08%) Microsoft Intune
1 6 (5.08%) Netcool
2 4 (3.39%) ServiceCenter
3 3 (2.54%) Norton AntiVirus
3 3 (2.54%) Puppet
4 2 (1.69%) Ansible
4 2 (1.69%) Control-M
4 2 (1.69%) Opscode Chef
5 1 (0.85%) HP ALM
5 1 (0.85%) HP Quality Center
5 1 (0.85%) Oracle RMAN
5 1 (0.85%) Single Sign-On
5 1 (0.85%) SolarWinds Orion
Vendors
1 118 (100.00%) Remedy
2 78 (66.10%) BMC
3 19 (16.10%) Microsoft
4 18 (15.25%) ServiceNow
5 12 (10.17%) Cisco
6 10 (8.47%) HP
6 10 (8.47%) VMware
7 8 (6.78%) IBM
8 7 (5.93%) Apple
9 6 (5.08%) NetApp
9 6 (5.08%) Red Hat
10 5 (4.24%) CA
10 5 (4.24%) Symantec
11 4 (3.39%) Peregrine
12 3 (2.54%) Oracle
12 3 (2.54%) Xerox
13 2 (1.69%) Ab Initio
13 2 (1.69%) EMC
13 2 (1.69%) FairCom
13 2 (1.69%) SaltStack