Period
to 23 September 2019

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 23 September 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 632 715 698
Rank change year-on-year +83 -17 -25
Contract jobs citing Remedy ITSM 198 185 177
As % of all contract IT jobs advertised in the UK 0.23% 0.18% 0.18%
As % of the Business Applications category 3.21% 2.87% 2.21%
Number of daily rates quoted 141 85 99
UK median daily rate £450 £413 £360
Median daily rate % change year-on-year +9.09% +14.58% -1.37%
10th Percentile £263 £188 £65
90th Percentile £600 £517 £545
UK excluding London median daily rate £450 £400 £390
% change year-on-year +12.50% +2.56% +11.43%
Number of hourly rates quoted 8 16 5
UK median hourly rate £19.85 £12.46 £15.00
Median hourly rate % change year-on-year +59.31% -16.93% -
10th Percentile £10.79 £8.39 £11.25
90th Percentile £54.78 £19.35 £16.00
UK excluding London median hourly rate £70.50 £12.42 £12.50
% change year-on-year +467.63% -0.64% -13.42%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 6,170 6,435 8,010
As % of all contract IT jobs advertised in the UK 7.02% 6.36% 8.18%
Number of daily rates quoted 3,696 3,749 4,715
UK median daily rate £499 £475 £450
Median daily rate % change year-on-year +5.05% +5.56% +2.27%
10th Percentile £325 £313 £305
90th Percentile £652 £650 £650
UK excluding London median daily rate £475 £450 £430
% change year-on-year +5.56% +4.65% +1.18%
Number of hourly rates quoted 82 94 107
UK median hourly rate £33.75 £24.75 £27.00
Median hourly rate % change year-on-year +36.36% -8.33% +5.63%
10th Percentile £11.25 £11.67 £13.00
90th Percentile £63.75 £60.88 £57.50
UK excluding London median hourly rate £35.00 £21.00 £27.50
% change year-on-year +66.67% -23.64% -15.38%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 23 September 2019.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Remedy ITSM over the 6 months to 23 September 2019.

Contractor hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 23 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +85 193 £450 +9.09% 17
UK excluding London +52 139 £450 +12.50% 12
South East +18 65 £457 +14.19% 4
London +62 51 £450 - 6
Midlands +33 27 £293 -39.38% 2
East Midlands +40 19 £293 +207.89% 1
East of England +28 19 £500 +44.93% 2
South West -1 15 £500 -1.96% 3
North of England +23 14 £425 +16.44%
North West +7 9 £425 +16.44%
West Midlands +12 8 £432 -11.84% 1
Yorkshire - 5 £350 -

For the 6 months to 23 September 2019, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 198 (100.00%) Remedy
2 137 (69.19%) BMC
3 107 (54.04%) ITSM
4 89 (44.95%) ITIL
5 56 (28.28%) Service Management
6 50 (25.25%) CMDB
7 49 (24.75%) Windows
8 44 (22.22%) ServiceNow
9 35 (17.68%) Finance
10 33 (16.67%) ITIL V3
10 33 (16.67%) Security Cleared
11 31 (15.66%) SC Cleared
12 28 (14.14%) Microsoft
13 27 (13.64%) SQL
13 27 (13.64%) Telecoms
13 27 (13.64%) Agile Software Development
14 25 (12.63%) Web Services
15 24 (12.12%) Configuration Management
16 23 (11.62%) Active Directory
16 23 (11.62%) Stakeholder Management
17 22 (11.11%) Service Delivery
17 22 (11.11%) Asset Management
17 22 (11.11%) Incident Management
17 22 (11.11%) DevOps
18 20 (10.10%) Analytical Skills
19 19 (9.60%) Workflow
19 19 (9.60%) Data Modelling
20 18 (9.09%) Change Management
21 16 (8.08%) SLA
21 16 (8.08%) Microsoft Office

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (5.56%) SharePoint
2 8 (4.04%) IIS
3 5 (2.53%) MS Exchange
4 3 (1.52%) CMS
4 3 (1.52%) Exchange Server 2003
4 3 (1.52%) Exchange Server 2007
4 3 (1.52%) IBM Notes
5 2 (1.01%) Skype for Business
6 1 (0.51%) Blackberry Enterprise Server
6 1 (0.51%) Confluence
6 1 (0.51%) Exchange Server 2010
6 1 (0.51%) Exchange Server 2013
Applications
1 16 (8.08%) Microsoft Office
2 14 (7.07%) Microsoft Excel
3 10 (5.05%) MS Visio
4 7 (3.54%) Microsoft PowerPoint
5 3 (1.52%) Microsoft Project
6 2 (1.01%) Acrobat
6 2 (1.01%) Adobe Creative Suite
6 2 (1.01%) Chatbot
Business Applications
1 6 (3.03%) Remedy AR System
2 2 (1.01%) Dynamics CRM
Cloud Services
1 10 (5.05%) Office 365
2 8 (4.04%) Azure
3 5 (2.53%) GitHub
3 5 (2.53%) npm
4 4 (2.02%) OneDrive
5 2 (1.01%) Adobe Creative Cloud
5 2 (1.01%) Azure Active Directory
5 2 (1.01%) Dynamics 365
5 2 (1.01%) Microsoft Flow
5 2 (1.01%) Power Platform
6 1 (0.51%) AWS
6 1 (0.51%) SaaS
Communications & Networking
1 14 (7.07%) Internet
2 10 (5.05%) VPN
3 8 (4.04%) HTTPS
4 7 (3.54%) 4G
4 7 (3.54%) Radio Access Network
5 5 (2.53%) Remote Desktop
5 5 (2.53%) SNMP
5 5 (2.53%) WebEx
6 4 (2.02%) LAN
6 4 (2.02%) Wireless
7 3 (1.52%) Firewall
7 3 (1.52%) WAN
8 2 (1.01%) BGP
8 2 (1.01%) DNS
8 2 (1.01%) OSPF
8 2 (1.01%) SAN
8 2 (1.01%) Skype
8 2 (1.01%) TCP/IP
9 1 (0.51%) Cisco ISE
9 1 (0.51%) Cisco Wireless
Database & Business Intelligence
1 12 (6.06%) SQL Server
2 7 (3.54%) Pentaho
3 2 (1.01%) Power BI
4 1 (0.51%) Oracle Database
4 1 (0.51%) SQL Server Integration Services
4 1 (0.51%) SQL Server Reporting Services
Development Applications
1 13 (6.57%) JIRA
2 7 (3.54%) Git (software)
2 7 (3.54%) Team Foundation Server
3 5 (2.53%) Maven
3 5 (2.53%) MSBuild
3 5 (2.53%) Subversion
4 2 (1.01%) Visual Studio Team System
5 1 (0.51%) Hudson
General
1 35 (17.68%) Finance
2 27 (13.64%) Telecoms
3 13 (6.57%) Public Sector
4 6 (3.03%) Military
5 3 (1.52%) Electronics
5 3 (1.52%) Manufacturing
5 3 (1.52%) Marketing
6 2 (1.01%) Advertising
6 2 (1.01%) Banking
6 2 (1.01%) Legal
7 1 (0.51%) Billing
7 1 (0.51%) Investment Banking
7 1 (0.51%) Retail
Job Titles
1 43 (21.72%) Analyst
2 24 (12.12%) Consultant
3 19 (9.60%) Business Analyst
4 15 (7.58%) Architect
5 13 (6.57%) Remedy Consultant
6 12 (6.06%) Delivery Manager
6 12 (6.06%) Service Manager
7 11 (5.56%) Developer
8 10 (5.05%) Service Analyst
9 9 (4.55%) Applications Support
9 9 (4.55%) Configuration Manager
9 9 (4.55%) Project Manager
10 7 (3.54%) Asset and Configuration Manager
10 7 (3.54%) Deployment Analyst
10 7 (3.54%) Designer
10 7 (3.54%) Desktop Support
11 6 (3.03%) DevOps Engineer
11 6 (3.03%) ITSM Consultant
11 6 (3.03%) Support Analyst
11 6 (3.03%) Support Engineer
Libraries, Frameworks & Software Standards
1 25 (12.63%) Web Services
2 14 (7.07%) REST
3 13 (6.57%) SOAP
4 10 (5.05%) XML
5 7 (3.54%) .NET
6 5 (2.53%) JSON
6 5 (2.53%) Node.js
6 5 (2.53%) RESTful
7 4 (2.02%) SailPoint
8 3 (1.52%) CSS
8 3 (1.52%) HTML
9 2 (1.01%) ADO
9 2 (1.01%) Entity Framework
9 2 (1.01%) HTML5
9 2 (1.01%) jQuery
10 1 (0.51%) 802.1X
10 1 (0.51%) Ajax
Miscellaneous
1 50 (25.25%) CMDB
2 20 (10.10%) Analytical Skills
3 10 (5.05%) Management Information System
3 10 (5.05%) User Experience
4 7 (3.54%) Data Centre
4 7 (3.54%) TM Forum
5 6 (3.03%) Self-Motivation
6 3 (1.52%) Blackberry
6 3 (1.52%) iPad
6 3 (1.52%) NHS
7 2 (1.01%) CCTV
7 2 (1.01%) Greenfield Project
7 2 (1.01%) PDA
8 1 (0.51%) Clustering
8 1 (0.51%) Enterprise Software
8 1 (0.51%) iPhone
8 1 (0.51%) Private Cloud
8 1 (0.51%) Security Operations Centre
Operating Systems
1 49 (24.75%) Windows
2 16 (8.08%) Linux
3 12 (6.06%) Windows 10
4 10 (5.05%) Unix
4 10 (5.05%) Windows 7
5 8 (4.04%) Windows Server
5 8 (4.04%) zOS
6 7 (3.54%) Windows Server 2003
6 7 (3.54%) Windows XP
7 6 (3.03%) Windows Server 2008
8 4 (2.02%) Mac OS
8 4 (2.02%) Windows 2000
9 3 (1.52%) Android
9 3 (1.52%) Apple iOS
9 3 (1.52%) Mac OS X
9 3 (1.52%) Windows Vista
10 2 (1.01%) Windows Server 2012
11 1 (0.51%) AIX
11 1 (0.51%) VMS
11 1 (0.51%) Windows 8
Processes & Methodologies
1 107 (54.04%) ITSM
2 89 (44.95%) ITIL
3 56 (28.28%) Service Management
4 33 (16.67%) ITIL V3
5 27 (13.64%) Agile Software Development
6 24 (12.12%) Configuration Management
7 23 (11.62%) Stakeholder Management
8 22 (11.11%) Asset Management
8 22 (11.11%) DevOps
8 22 (11.11%) Incident Management
8 22 (11.11%) Service Delivery
9 19 (9.60%) Data Modelling
9 19 (9.60%) Workflow
10 18 (9.09%) Change Management
11 15 (7.58%) TDD
12 14 (7.07%) Problem Management
12 14 (7.07%) Service Design
13 13 (6.57%) Project Management
14 12 (6.06%) ERP
14 12 (6.06%) Validation
Programming Languages
1 27 (13.64%) SQL
2 14 (7.07%) JavaScript
3 11 (5.56%) PowerShell
4 10 (5.05%) Shell Script
5 9 (4.55%) Perl
6 8 (4.04%) ActionScript
6 8 (4.04%) ActionScript 2.0
6 8 (4.04%) Python
7 7 (3.54%) Java
8 6 (3.03%) JCL
9 2 (1.01%) C#
9 2 (1.01%) PHP
10 1 (0.51%) C
10 1 (0.51%) T-SQL
10 1 (0.51%) VB
10 1 (0.51%) VBScript
Qualifications
1 33 (16.67%) Security Cleared
2 31 (15.66%) SC Cleared
3 9 (4.55%) ITIL Certification
4 8 (4.04%) Degree
5 7 (3.54%) ISEB
6 6 (3.03%) Cisco Certification
6 6 (3.03%) IIBA
7 5 (2.53%) MCSE
7 5 (2.53%) Microsoft Certification
8 4 (2.02%) A+ Certification
8 4 (2.02%) CCNA
8 4 (2.02%) CISA
8 4 (2.02%) CISM
8 4 (2.02%) CISSP
8 4 (2.02%) CRISC
9 3 (1.52%) MBA
9 3 (1.52%) VMware Certified Professional (VCP)
10 2 (1.01%) ITIL Foundation Certificate
11 1 (0.51%) BPSS Clearance
11 1 (0.51%) Numerate Degree
Quality Assurance & Compliance
1 16 (8.08%) SLA
2 3 (1.52%) ISO/IEC 20000
3 2 (1.01%) Data Quality
3 2 (1.01%) GDPR
4 1 (0.51%) Disclosure Scotland
4 1 (0.51%) HIPAA
System Software
1 23 (11.62%) Active Directory
2 10 (5.05%) VMware Infrastructure
3 5 (2.53%) NDS
4 3 (1.52%) NetIQ eDirectory
5 2 (1.01%) VMware ESXi
6 1 (0.51%) BitLocker
6 1 (0.51%) Firmware
6 1 (0.51%) VMware Server
Systems Management
1 13 (6.57%) Control-M
2 11 (5.56%) Netcool
3 8 (4.04%) NetIQ Identity Manager
4 6 (3.03%) Avamar
4 6 (3.03%) OpenView
5 5 (2.53%) ITRS Geneos
5 5 (2.53%) Nagios
5 5 (2.53%) SCCM
5 5 (2.53%) ZABBIX
6 4 (2.02%) Amdocs OSS
6 4 (2.02%) Netcool/OMNIbus
6 4 (2.02%) ServiceCenter
7 3 (1.52%) Microsoft Intune
7 3 (1.52%) Systems Management Server (SMS)
7 3 (1.52%) vRealize
7 3 (1.52%) vRealize Orchestrator
8 2 (1.01%) BMC PATROL
8 2 (1.01%) Jamf Pro
8 2 (1.01%) Tivoli
9 1 (0.51%) Cisco Prime
Vendors
1 198 (100.00%) Remedy
2 137 (69.19%) BMC
3 44 (22.22%) ServiceNow
4 28 (14.14%) Microsoft
5 15 (7.58%) Oracle
5 15 (7.58%) Splunk
6 14 (7.07%) HP
6 14 (7.07%) VMware
7 13 (6.57%) IBM
8 12 (6.06%) Cisco
9 8 (4.04%) EMC
9 8 (4.04%) IBM Sterling
9 8 (4.04%) NetIQ
9 8 (4.04%) OpenText
10 6 (3.03%) Apple
10 6 (3.03%) SAP
11 5 (2.53%) Citrix
11 5 (2.53%) Perforce
11 5 (2.53%) xMatters
12 4 (2.02%) ForgeRock