Period
to 18 November 2018

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 18 November 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 698 713 700
Rank change year-on-year +15 -13 -70
Contract jobs citing Remedy ITSM 192 182 198
As % of all contract IT jobs advertised in the UK 0.19% 0.18% 0.19%
As % of the Business Applications category 3.02% 2.20% 2.24%
Number of daily rates quoted 92 108 112
UK median daily rate £395 £383 £360
Median daily rate % change year-on-year +3.27% +6.25% -10.00%
10th Percentile £200 £65 £184
90th Percentile £495 £566 £538
UK excluding London median daily rate £365 £400 £360
% change year-on-year -8.75% +11.11% -10.00%
Number of hourly rates quoted 10 3 8
UK median hourly rate £15.50 £12.50 £11.63
Median hourly rate % change year-on-year +24.00% +7.53% -33.57%
10th Percentile £11.62 £10.65 £9.90
90th Percentile £27.55 £13.75 £46.75
UK excluding London median hourly rate £15.48 £12.50 £11.50
% change year-on-year +23.80% +8.70% -24.59%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 6,348 8,255 8,833
As % of all contract IT jobs advertised in the UK 6.20% 8.08% 8.36%
Number of daily rates quoted 3,701 4,893 5,258
UK median daily rate £475 £475 £440
Median daily rate % change year-on-year - +7.95% +0.57%
10th Percentile £313 £306 £300
90th Percentile £650 £650 £600
UK excluding London median daily rate £450 £450 £425
% change year-on-year - +5.88% +1.19%
Number of hourly rates quoted 90 88 96
UK median hourly rate £30.00 £29.50 £31.00
Median hourly rate % change year-on-year +1.69% -4.84% +6.90%
10th Percentile £11.74 £12.43 £10.23
90th Percentile £65.25 £64.67 £99.00
UK excluding London median hourly rate £27.25 £30.58 £31.00
% change year-on-year -10.87% -1.37% +12.85%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 18 November 2018.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Remedy ITSM over the 6 months to 18 November 2018.

Contractor hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +23 188 £395 +5.33% 18
UK excluding London -13 142 £365 -8.75% 12
South East -23 79 £400 - 6
London +10 46 £425 +123.68% 6
Midlands +10 30 £344 -14.06% 1
West Midlands -1 26 £344 -14.06% 1
North of England -12 15 £365 -2.67% 4
North West -3 14 £365 - 2
East of England +6 13 £300 -25.93%
South West -34 6 £325 -23.53% 1
East Midlands +14 4 £335 -21.18%
Yorkshire -7 1 - - 2

For the 6 months to 18 November 2018, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 192 (100.00%) Remedy
2 138 (71.88%) BMC
3 99 (51.56%) ITSM
4 74 (38.54%) Service Management
5 69 (35.94%) ITIL
6 66 (34.38%) Windows
7 43 (22.40%) Unix
8 39 (20.31%) Linux
9 34 (17.71%) SQL
10 32 (16.67%) Agile Software Development
10 32 (16.67%) ServiceNow
11 31 (16.15%) Degree
12 29 (15.10%) SLA
13 26 (13.54%) Security Cleared
14 24 (12.50%) SC Cleared
14 24 (12.50%) Problem-Solving
14 24 (12.50%) Telecoms
15 23 (11.98%) SOAP
16 22 (11.46%) Active Directory
17 21 (10.94%) Workflow
18 20 (10.42%) Change Management
18 20 (10.42%) VMware
19 19 (9.90%) CA
19 19 (9.90%) Task Automation
20 17 (8.85%) Shell Script
20 17 (8.85%) Incident Management
21 16 (8.33%) Computer Science
21 16 (8.33%) ITIL Certification
21 16 (8.33%) Web Services
21 16 (8.33%) Oracle

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (4.69%) Apache
2 8 (4.17%) JBoss
3 7 (3.65%) SharePoint
4 6 (3.13%) Apache ServiceMix
5 3 (1.56%) Blackberry Enterprise Server
6 2 (1.04%) CMS
6 2 (1.04%) WebSphere
7 1 (0.52%) Apache Spark
7 1 (0.52%) Confluence
7 1 (0.52%) Elasticsearch
7 1 (0.52%) Jupyter
7 1 (0.52%) MS Exchange
7 1 (0.52%) OpenStack
Applications
1 13 (6.77%) Microsoft Office
2 6 (3.13%) Microsoft Excel
3 3 (1.56%) MS Visio
4 2 (1.04%) Microsoft PowerPoint
Business Applications
1 7 (3.65%) Remedy AR System
2 5 (2.60%) Teamcenter
3 2 (1.04%) assyst
3 2 (1.04%) ENOVIA
3 2 (1.04%) Unit4 Business World
Cloud Services
1 13 (6.77%) PaaS
2 8 (4.17%) IaaS
3 7 (3.65%) Office 365
4 5 (2.60%) Microsoft Azure
5 4 (2.08%) SaaS
6 2 (1.04%) Amazon AWS
6 2 (1.04%) Cloud Computing
Communications & Networking
1 9 (4.69%) HTTPS
2 8 (4.17%) LAN
2 8 (4.17%) VPN
3 6 (3.13%) Intranet
4 4 (2.08%) Skype
4 4 (2.08%) SSH
4 4 (2.08%) VoIP
4 4 (2.08%) WAN
4 4 (2.08%) Wi-Fi
4 4 (2.08%) Wireless
5 3 (1.56%) DNS
5 3 (1.56%) Firewall
5 3 (1.56%) Internet
5 3 (1.56%) LTE
5 3 (1.56%) Network Security
5 3 (1.56%) Radio Access Network
5 3 (1.56%) Remote Desktop
5 3 (1.56%) TCP/IP
6 2 (1.04%) SAN
7 1 (0.52%) Structured Cabling
Database & Business Intelligence
1 4 (2.08%) MySQL
1 4 (2.08%) SQL Server
2 3 (1.56%) DB2
2 3 (1.56%) Oracle Exadata
3 2 (1.04%) Big Data
3 2 (1.04%) Hadoop
3 2 (1.04%) Pentaho
3 2 (1.04%) PostgreSQL
Development Applications
1 10 (5.21%) Jenkins
2 5 (2.60%) JIRA
General
1 24 (12.50%) Telecoms
2 14 (7.29%) Finance
3 10 (5.21%) Front Office
4 9 (4.69%) Back Office
5 6 (3.13%) Banking
6 5 (2.60%) Manufacturing
7 4 (2.08%) Aerospace
7 4 (2.08%) Billing
7 4 (2.08%) Retail
8 2 (1.04%) Automotive
8 2 (1.04%) French Language
9 1 (0.52%) Electronics
9 1 (0.52%) Investment Banking
9 1 (0.52%) Law
Job Titles
1 40 (20.83%) Analyst
2 28 (14.58%) Developer
3 15 (7.81%) Automation Engineer
4 13 (6.77%) Remedy Developer
5 11 (5.73%) Applications Support
6 10 (5.21%) Administrator
6 10 (5.21%) Architect
6 10 (5.21%) Support Analyst
7 8 (4.17%) Incident Analyst
8 7 (3.65%) Consultant
8 7 (3.65%) ITSM Developer
8 7 (3.65%) Support Engineer
9 6 (3.13%) Applications Developer
9 6 (3.13%) Infrastructure Engineer
9 6 (3.13%) IT Support
9 6 (3.13%) Software Engineer
10 5 (2.60%) Business Analyst
10 5 (2.60%) Desktop Support
10 5 (2.60%) Server Administrator
10 5 (2.60%) Windows Engineer
Libraries, Frameworks & Software Standards
1 23 (11.98%) SOAP
2 16 (8.33%) Web Services
3 13 (6.77%) RESTful
4 12 (6.25%) CSS
4 12 (6.25%) HTML
5 11 (5.73%) REST
6 7 (3.65%) ODBC
7 6 (3.13%) Apache Camel
7 6 (3.13%) Spring
8 5 (2.60%) JSON
8 5 (2.60%) LDAP
9 4 (2.08%) JDBC
9 4 (2.08%) OpenID
9 4 (2.08%) SAML
10 3 (1.56%) Middleware
10 3 (1.56%) XML
11 2 (1.04%) .NET
11 2 (1.04%) ActiveMQ
11 2 (1.04%) AngularJS
11 2 (1.04%) J2EE
Miscellaneous
1 16 (8.33%) Computer Science
2 14 (7.29%) Analytical Skills
3 13 (6.77%) CMDB
4 12 (6.25%) Management Information System
5 11 (5.73%) Mobile App
6 10 (5.21%) Robotics
6 10 (5.21%) Self-Motivation
7 8 (4.17%) Data Centre
8 5 (2.60%) Private Cloud
9 3 (1.56%) iPhone
9 3 (1.56%) User Experience
10 2 (1.04%) Contactless
10 2 (1.04%) Data Structures
10 2 (1.04%) EPoS
10 2 (1.04%) Smart Meter
10 2 (1.04%) TM Forum
11 1 (0.52%) Analytical Mindset
11 1 (0.52%) Clustering
11 1 (0.52%) Driving Licence
11 1 (0.52%) Smartcard
Operating Systems
1 66 (34.38%) Windows
2 43 (22.40%) Unix
3 39 (20.31%) Linux
4 9 (4.69%) zOS
5 5 (2.60%) Windows 10
6 4 (2.08%) Android
6 4 (2.08%) Apple iOS
6 4 (2.08%) Solaris
6 4 (2.08%) Windows Server
7 3 (1.56%) AIX
7 3 (1.56%) HPUX
7 3 (1.56%) Red Hat Enterprise Linux
7 3 (1.56%) Windows 7
7 3 (1.56%) Windows Server 2008
7 3 (1.56%) Windows Server 2012
8 2 (1.04%) Oracle Linux
8 2 (1.04%) SUSE Linux Enterprise Server
9 1 (0.52%) Windows 8
9 1 (0.52%) Windows Vista
Processes & Methodologies
1 99 (51.56%) ITSM
2 74 (38.54%) Service Management
3 69 (35.94%) ITIL
4 32 (16.67%) Agile Software Development
5 24 (12.50%) Problem-Solving
6 21 (10.94%) Workflow
7 20 (10.42%) Change Management
8 19 (9.90%) Task Automation
9 17 (8.85%) Incident Management
10 14 (7.29%) ITIL V3
10 14 (7.29%) User Acceptance Testing
11 13 (6.77%) Continuous Improvement
12 12 (6.25%) Project Management
13 11 (5.73%) Test Automation
14 10 (5.21%) Runbook
14 10 (5.21%) Validation
15 9 (4.69%) Asset Management
15 9 (4.69%) Change Control
15 9 (4.69%) Collaborative Working
15 9 (4.69%) Customer-Centricity
Programming Languages
1 34 (17.71%) SQL
2 17 (8.85%) Shell Script
3 15 (7.81%) JavaScript
4 9 (4.69%) ActionScript
4 9 (4.69%) ActionScript 2.0
4 9 (4.69%) Java
4 9 (4.69%) JCL
4 9 (4.69%) PowerShell
5 7 (3.65%) PL/SQL
6 4 (2.08%) Ruby
7 3 (1.56%) C
8 2 (1.04%) C#
8 2 (1.04%) Perl
8 2 (1.04%) Python
9 1 (0.52%) C++
9 1 (0.52%) VB
Qualifications
1 31 (16.15%) Degree
2 26 (13.54%) Security Cleared
3 24 (12.50%) SC Cleared
4 16 (8.33%) ITIL Certification
5 12 (6.25%) Computer Science Degree
6 5 (2.60%) CCNA
6 5 (2.60%) Cisco Certification
7 3 (1.56%) ITIL Foundation Certificate
8 2 (1.04%) PMI Certification
8 2 (1.04%) PMP
9 1 (0.52%) HNC
9 1 (0.52%) MCP
9 1 (0.52%) MCSA
9 1 (0.52%) MCSE
9 1 (0.52%) Microsoft Certification
9 1 (0.52%) MOS
9 1 (0.52%) PhD
9 1 (0.52%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 29 (15.10%) SLA
2 8 (4.17%) QA
3 5 (2.60%) Data Quality
4 2 (1.04%) ISO/IEC 20000
4 2 (1.04%) PMO
4 2 (1.04%) Sarbanes-Oxley
System Software
1 22 (11.46%) Active Directory
2 8 (4.17%) VMware Infrastructure
3 3 (1.56%) BitLocker
3 3 (1.56%) Firmware
3 3 (1.56%) Oracle RAC
3 3 (1.56%) VMware ESXi
4 2 (1.04%) NFS
4 2 (1.04%) Virtual Machines
4 2 (1.04%) VMware NSX
4 2 (1.04%) vSphere
5 1 (0.52%) Docker
Systems Management
1 11 (5.73%) Puppet
2 10 (5.21%) SCCM
3 9 (4.69%) Ansible
4 8 (4.17%) Opscode Chef
5 7 (3.65%) Terraform
6 6 (3.13%) BladeLogic
7 5 (2.60%) PTC Integrity
7 5 (2.60%) SCOM
7 5 (2.60%) ServiceCenter
8 4 (2.08%) Nessus
9 3 (1.56%) CA Spectrum
9 3 (1.56%) Data Guard
9 3 (1.56%) MAILsweeper
9 3 (1.56%) Netcool
9 3 (1.56%) Oracle RMAN
10 2 (1.04%) Automic
10 2 (1.04%) Enterprise Manager Cloud Control
10 2 (1.04%) HP ALM
10 2 (1.04%) HP Quality Center
10 2 (1.04%) Single Sign-On
Vendors
1 192 (100.00%) Remedy
2 138 (71.88%) BMC
3 32 (16.67%) ServiceNow
4 20 (10.42%) VMware
5 19 (9.90%) CA
6 16 (8.33%) Oracle
7 13 (6.77%) Cisco
7 13 (6.77%) Microsoft
8 12 (6.25%) Red Hat
9 11 (5.73%) IBM
10 10 (5.21%) ComArch
10 10 (5.21%) HP
11 9 (4.69%) IBM Sterling
11 9 (4.69%) OpenText
11 9 (4.69%) TIBCO
11 9 (4.69%) UiPath
12 6 (3.13%) Apple
13 5 (2.60%) Peregrine
13 5 (2.60%) Siemens
13 5 (2.60%) Sun