Period
to 30 May 2020

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 30 May 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
30 May 2020
Same period 2019 Same period 2018
Rank 488 684 784
Rank change year-on-year +196 +100 -90
Contract jobs citing Remedy ITSM 125 165 113
As % of all contract jobs advertised in the UK 0.27% 0.18% 0.11%
As % of the Business Applications category 3.60% 2.70% 1.60%
Number of daily rates quoted 68 108 52
Median daily rate £414 £400 £425
Median daily rate % change year-on-year +3.44% -5.88% +6.25%
10th Percentile £120 £235 £155
90th Percentile £543 £588 £535
UK excluding London median daily rate £403 £400 £415
% change year-on-year +0.75% -3.61% +3.75%
Number of hourly rates quoted 5 6 25
Median hourly rate £35.00 £11.25 £12.42
Median hourly rate % change year-on-year +211.11% -9.42% -37.90%
10th Percentile £17.03 £10.02 £8.39
90th Percentile £42.50 £72.00 £20.00
UK excluding London median hourly rate £35.00 £16.25 £12.42
% change year-on-year +115.38% +30.84% -37.90%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 3,471 6,106 7,055
As % of all contract IT jobs advertised in the UK 7.47% 6.72% 6.98%
Number of daily rates quoted 2,053 3,688 4,154
Median daily rate £500 £488 £470
Median daily rate % change year-on-year +2.56% +3.72% +4.44%
10th Percentile £315 £325 £313
90th Percentile £712 £675 £650
UK excluding London median daily rate £475 £470 £450
% change year-on-year +1.06% +4.44% +2.56%
Number of hourly rates quoted 77 87 99
Median hourly rate £35.00 £35.00 £25.00
Median hourly rate % change year-on-year - +40.00% -22.48%
10th Percentile £14.64 £11.25 £10.30
90th Percentile £48.28 £63.75 £50.25
Median hourly rate £35.00 £35.00 £20.50
% change year-on-year - +70.73% -38.35%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Remedy ITSM.

Daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Daily Rate Histogram

Daily rate distribution for jobs citing Remedy ITSM over the 6 months to 30 May 2020.

Daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Remedy ITSM.

Hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Hourly Rate Histogram

Hourly rate distribution of jobs citing Remedy ITSM over the 6 months to 30 May 2020.

Hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 30 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +186 122 £414 +3.44% 4
UK excluding London +164 111 £403 +0.75% 3
South East +141 72 £393 -14.07% 2
London +166 14 £454 -3.25% 1
South West +52 13 £500 +25.00%
North of England +93 9 £400 -11.11%
Midlands +80 9 £210 -30.58%
West Midlands +73 9 £210 -35.38%
East of England +60 7 £350 +7.69% 1
Yorkshire +58 4 £500 -
Wales +32 3 - -
North East - 3 £120 -
North West +53 2 £375 -11.76%
Work from Home +10 2 - -
Scotland +47 1 - -

For the 6 months to 30 May 2020, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 125 (100.00%) Remedy
2 75 (60.00%) BMC
3 65 (52.00%) ITSM
4 52 (41.60%) Security Cleared
5 50 (40.00%) Problem-Solving
6 47 (37.60%) SC Cleared
7 40 (32.00%) ServiceNow
8 31 (24.80%) IBM
9 29 (23.20%) Active Directory
9 29 (23.20%) ITIL
9 29 (23.20%) Netcool
10 28 (22.40%) Service Management
10 28 (22.40%) Windows
11 27 (21.60%) Siebel
11 27 (21.60%) Perl
11 27 (21.60%) Netcool/OMNIbus
11 27 (21.60%) Shell Script
11 27 (21.60%) xMatters
12 26 (20.80%) Amdocs OSS
12 26 (20.80%) Cramer
12 26 (20.80%) Microsoft Office
13 25 (20.00%) SOAP
13 25 (20.00%) Web Services
13 25 (20.00%) SNMP
13 25 (20.00%) REST
14 24 (19.20%) Windows 7
14 24 (19.20%) HP
14 24 (19.20%) Windows Server
14 24 (19.20%) Analytical Skills
15 23 (18.40%) MS Exchange

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (18.40%) MS Exchange
2 20 (16.00%) Exchange Server 2003
2 20 (16.00%) Exchange Server 2007
3 3 (2.40%) SharePoint
4 2 (1.60%) CMS
4 2 (1.60%) Exchange Server 2010
4 2 (1.60%) Oracle SOA Suite
5 1 (0.80%) Skype for Business
Applications
1 26 (20.80%) Microsoft Office
2 23 (18.40%) Microsoft PowerPoint
3 21 (16.80%) Microsoft Excel
3 21 (16.80%) MS Visio
4 20 (16.00%) Microsoft Project
5 18 (14.40%) Acrobat
6 11 (8.80%) Spreadsheet
Business Applications
1 9 (7.20%) Remedy AR System
2 1 (0.80%) assyst
2 1 (0.80%) Maximo
2 1 (0.80%) SAP SD
Cloud Services
1 3 (2.40%) AWS
1 3 (2.40%) Azure
1 3 (2.40%) Power Platform
2 2 (1.60%) IaaS
2 2 (1.60%) PaaS
3 1 (0.80%) Azure Active Directory
3 1 (0.80%) Office 365
3 1 (0.80%) SaaS
Communications & Networking
1 25 (20.00%) SNMP
2 21 (16.80%) VPN
2 21 (16.80%) WebEx
3 20 (16.00%) Internet
3 20 (16.00%) Remote Desktop
4 5 (4.00%) DHCP
4 5 (4.00%) DNS
5 4 (3.20%) TCP/IP
6 3 (2.40%) Firewall
6 3 (2.40%) Radio Access Network
6 3 (2.40%) WAN
7 2 (1.60%) LAN
7 2 (1.60%) NetScaler
7 2 (1.60%) Network Security
7 2 (1.60%) SAN
7 2 (1.60%) Skype
8 1 (0.80%) Cisco ASA
8 1 (0.80%) FCoE
8 1 (0.80%) Fibre Channel
8 1 (0.80%) Wireshark
Database & Business Intelligence
1 5 (4.00%) SQL Server
2 3 (2.40%) BusinessObjects
2 3 (2.40%) Power BI
2 3 (2.40%) SQL Server 2016
3 1 (0.80%) DB2
3 1 (0.80%) Oracle Database
3 1 (0.80%) Oracle Reports
3 1 (0.80%) Relational Database
3 1 (0.80%) SQL Server Reporting Services
Development Applications
1 3 (2.40%) JIRA
2 1 (0.80%) AppScan
General
1 12 (9.60%) Telecoms
2 2 (1.60%) Aerospace
2 2 (1.60%) Finance
2 2 (1.60%) Military
3 1 (0.80%) Back Office
Job Titles
1 25 (20.00%) Designer
2 24 (19.20%) Architect
3 20 (16.00%) Solutions Designer
4 19 (15.20%) Developer
4 19 (15.20%) Solutions Architect
5 14 (11.20%) Help Desk Support
5 14 (11.20%) Remedy Developer
6 13 (10.40%) Analyst
7 11 (8.80%) Desktop Support
8 10 (8.00%) Consultant
9 7 (5.60%) Remedy Consultant
10 6 (4.80%) Data Centre Engineer
10 6 (4.80%) Data Centre Operations Engineer
10 6 (4.80%) IT Support
10 6 (4.80%) Operations Engineer
11 4 (3.20%) Infrastructure Engineer
11 4 (3.20%) ITIL Process Analyst
11 4 (3.20%) Process Analyst
11 4 (3.20%) Project Manager
11 4 (3.20%) Service Desk Support
Libraries, Frameworks & Software Standards
1 25 (20.00%) REST
1 25 (20.00%) SOAP
1 25 (20.00%) Web Services
2 4 (3.20%) JSON
2 4 (3.20%) XML
3 1 (0.80%) .NET
Miscellaneous
1 24 (19.20%) Analytical Skills
2 21 (16.80%) CMDB
3 19 (15.20%) Blackberry
3 19 (15.20%) PDA
4 9 (7.20%) Data Centre
5 6 (4.80%) Driving Licence
5 6 (4.80%) Self-Motivation
6 4 (3.20%) Management Information System
7 3 (2.40%) Replication
8 2 (1.60%) AS400
8 2 (1.60%) iSeries
8 2 (1.60%) Taxonomies
9 1 (0.80%) Clustering
9 1 (0.80%) Enterprise Storage
9 1 (0.80%) Fat Client
9 1 (0.80%) Handset
9 1 (0.80%) Private Cloud
9 1 (0.80%) Public Cloud
9 1 (0.80%) Smart Meter
9 1 (0.80%) Thin Client
Operating Systems
1 28 (22.40%) Windows
2 24 (19.20%) Windows 7
2 24 (19.20%) Windows Server
3 20 (16.00%) Windows 2000
3 20 (16.00%) Windows Server 2003
3 20 (16.00%) Windows Server 2008
3 20 (16.00%) Windows Vista
3 20 (16.00%) Windows XP
4 4 (3.20%) Linux
5 2 (1.60%) Windows 10
6 1 (0.80%) Mac OS X
6 1 (0.80%) Red Hat Enterprise Linux
6 1 (0.80%) VMS
6 1 (0.80%) Windows Server 2012
Processes & Methodologies
1 65 (52.00%) ITSM
2 50 (40.00%) Problem-Solving
3 29 (23.20%) ITIL
4 28 (22.40%) Service Management
5 20 (16.00%) Network Management
6 19 (15.20%) Integration Testing
7 18 (14.40%) Incident Management
8 17 (13.60%) Smoke Testing
8 17 (13.60%) Unit Testing
8 17 (13.60%) Web Development
9 11 (8.80%) Change Management
10 8 (6.40%) ITIL V3
10 8 (6.40%) Workflow
11 7 (5.60%) Asset Management
11 7 (5.60%) Configuration Management
11 7 (5.60%) Project Management
12 6 (4.80%) Agile Software Development
12 6 (4.80%) Data Centre Operations
12 6 (4.80%) Problem Management
13 5 (4.00%) API Integration
Programming Languages
1 27 (21.60%) Perl
1 27 (21.60%) Shell Script
2 18 (14.40%) Java
2 18 (14.40%) Python
3 17 (13.60%) JavaScript
3 17 (13.60%) PHP
4 5 (4.00%) SQL
5 3 (2.40%) C
6 1 (0.80%) PowerShell
Qualifications
1 52 (41.60%) Security Cleared
2 47 (37.60%) SC Cleared
3 3 (2.40%) Degree
3 3 (2.40%) ITIL Certification
4 2 (1.60%) Cisco Certification
4 2 (1.60%) DV Cleared
4 2 (1.60%) HNC
5 1 (0.80%) A+ Certification
5 1 (0.80%) CCIE
5 1 (0.80%) CCNA
5 1 (0.80%) Dell Certification
5 1 (0.80%) ITIL Foundation Certificate
5 1 (0.80%) Microsoft Certification
5 1 (0.80%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (2.40%) SLA
2 1 (0.80%) QA
System Software
1 29 (23.20%) Active Directory
2 4 (3.20%) VMware Infrastructure
3 2 (1.60%) Citrix Hypervisor
3 2 (1.60%) Hyper-V
3 2 (1.60%) XenApp
3 2 (1.60%) XenDesktop
4 1 (0.80%) Docker
4 1 (0.80%) Oracle RAC
4 1 (0.80%) Virtual Machines
4 1 (0.80%) Virtual Servers
4 1 (0.80%) VMware ESXi
4 1 (0.80%) VMware NSX
Systems Management
1 29 (23.20%) Netcool
2 27 (21.60%) Netcool/OMNIbus
3 26 (20.80%) Amdocs OSS
4 20 (16.00%) ServiceCenter
4 20 (16.00%) Systems Management Server (SMS)
5 9 (7.20%) SCCM
6 3 (2.40%) Tivoli
7 2 (1.60%) Ansible
7 2 (1.60%) QRadar
7 2 (1.60%) SCOM
7 2 (1.60%) WhatsUp Gold
8 1 (0.80%) HP SiteScope
8 1 (0.80%) HP UCMDB
8 1 (0.80%) Icinga
8 1 (0.80%) Jamf Pro
8 1 (0.80%) Kubernetes
8 1 (0.80%) Microsoft Intune
8 1 (0.80%) Packer
8 1 (0.80%) SCSM
8 1 (0.80%) Terraform
Vendors
1 125 (100.00%) Remedy
2 75 (60.00%) BMC
3 40 (32.00%) ServiceNow
4 31 (24.80%) IBM
5 27 (21.60%) Siebel
5 27 (21.60%) xMatters
6 26 (20.80%) Cramer
7 24 (19.20%) HP
8 21 (16.80%) Microsoft
9 20 (16.00%) Bomgar
9 20 (16.00%) Peregrine
10 18 (14.40%) Adobe
11 15 (12.00%) Cisco
12 11 (8.80%) Huawei
12 11 (8.80%) Nokia
13 7 (5.60%) Oracle
14 6 (4.80%) VMware
15 5 (4.00%) SolarWinds
15 5 (4.00%) Splunk
16 4 (3.20%) Citrix