Period
to 17 October 2017

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 17 October 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 676 684 595
Rank change year-on-year +8 -89 +2
Contract jobs citing Remedy ITSM 179 214 300
As % of all contract IT jobs advertised in the UK 0.18% 0.20% 0.27%
As % of the Business Applications category 2.24% 2.45% 3.24%
Number of daily rates quoted 103 122 137
UK median daily rate £370 £363 £400
Median daily rate % change year-on-year +2.07% -9.38% +6.67%
10th Percentile £65 £184 £263
90th Percentile £573 £538 £525
UK excluding London median daily rate £383 £350 £400
% change year-on-year +9.29% -12.50% +12.68%
Number of hourly rates quoted 3 11 6
UK median hourly rate £12.50 £15.00 £17.50
Median hourly rate % change year-on-year -16.67% -14.29% +12.90%
10th Percentile £11.25 £10.50 £12.50
90th Percentile £15.55 £53.75 £23.75
UK excluding London median hourly rate £12.50 £11.75 £15.25
% change year-on-year +6.38% -22.95% +17.31%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 7995 8717 9250
As % of all contract IT jobs advertised in the UK 8.05% 8.17% 8.17%
Number of daily rates quoted 4681 5201 5158
UK median daily rate £453 £440 £435
Median daily rate % change year-on-year +2.84% +1.15% +2.35%
10th Percentile £305 £300 £275
90th Percentile £650 £600 £600
UK excluding London median daily rate £438 £425 £413
% change year-on-year +2.94% +3.03% +3.13%
Number of hourly rates quoted 90 97 131
UK median hourly rate £28.00 £25.00 £25.00
Median hourly rate % change year-on-year +12.00% - -20.63%
10th Percentile £13.00 £10.23 £12.00
90th Percentile £50.75 £91.80 £50.80
UK excluding London median hourly rate £31.15 £25.06 £23.00
% change year-on-year +24.30% +8.96% -29.23%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 17 October 2017.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 172 £361 +0.28% 16
UK excluding London +60 130 £383 +9.29% 9
South East +42 93 £361 +2.85% 4
London -70 46 £190 -49.33% 9
East of England -12 17 £336 -29.26%
Midlands +37 9 £350 -22.65% 2
West Midlands +32 7 £380 -16.02% 2
South West +9 6 £475 +258.49%
North of England +68 5 £375 +22.95% 1
Yorkshire +25 3 £375 +22.95%
Northern Ireland -49 3 £390 -
North West +17 2 - - 1
East Midlands 0 2 £300 -
Scotland +14 1 - - 1

For the 6 months to 17 October 2017, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for Remedy ITSM.

1 179 (100.00%) Remedy
2 127 (70.95%) BMC
3 106 (59.22%) ITIL
4 101 (56.42%) ITSM
5 67 (37.43%) Service Management
6 63 (35.20%) Windows
7 51 (28.49%) ITIL V3
8 42 (23.46%) Telecoms
9 32 (17.88%) CMDB
10 29 (16.20%) Security Cleared
11 28 (15.64%) Microsoft
12 24 (13.41%) Project Management
12 24 (13.41%) Incident Management
13 22 (12.29%) Netcool
13 22 (12.29%) Service Delivery
13 22 (12.29%) CA
13 22 (12.29%) Peregrine
13 22 (12.29%) ServiceCenter
13 22 (12.29%) Retail
14 21 (11.73%) Microsoft PowerPoint
15 20 (11.17%) SLA
15 20 (11.17%) Apple
16 19 (10.61%) Knowledge Management
16 19 (10.61%) Chat Support
17 18 (10.06%) Microsoft Excel
17 18 (10.06%) Microsoft Office
18 17 (9.50%) Finance
18 17 (9.50%) ServiceNow
19 16 (8.94%) PRINCE2
19 16 (8.94%) Unix

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.03%) SharePoint
2 4 (2.23%) Smallworld
3 3 (1.68%) CMS
3 3 (1.68%) Exchange Server 2013
3 3 (1.68%) IIS
4 2 (1.12%) Exchange Server 2003
4 2 (1.12%) Exchange Server 2007
4 2 (1.12%) MS Exchange
5 1 (0.56%) Confluence
Applications
1 21 (11.73%) Microsoft PowerPoint
2 18 (10.06%) Microsoft Excel
2 18 (10.06%) Microsoft Office
3 3 (1.68%) MS Visio
4 2 (1.12%) Acrobat
4 2 (1.12%) Microsoft Project
4 2 (1.12%) Spreadsheet
Business Applications
1 5 (2.79%) Remedy AR System
Cloud Services
1 9 (5.03%) Office 365
2 8 (4.47%) Microsoft Azure
3 3 (1.68%) Azure Active Directory
4 1 (0.56%) Mimecast
4 1 (0.56%) OneDrive
Communications & Networking
1 13 (7.26%) LDAP
2 4 (2.23%) MVNO
2 4 (2.23%) TCP/IP
3 3 (1.68%) Cisco ASA
3 3 (1.68%) DNS
3 3 (1.68%) LTE
3 3 (1.68%) SMS
3 3 (1.68%) WAN
4 2 (1.12%) Internet
4 2 (1.12%) LAN
4 2 (1.12%) Remote Desktop
4 2 (1.12%) VPN
4 2 (1.12%) WebEx
4 2 (1.12%) Wireless
5 1 (0.56%) Cisco ISE
5 1 (0.56%) Cisco Wireless
5 1 (0.56%) Diameter Protocol
5 1 (0.56%) Intelligent Network
5 1 (0.56%) Multicast
5 1 (0.56%) SIGTRAN
Database & Business Intelligence
1 11 (6.15%) DB2
2 5 (2.79%) BusinessObjects
2 5 (2.79%) Oracle BI EE
2 5 (2.79%) SQL Server
3 1 (0.56%) Data Warehouse
3 1 (0.56%) Enterprise Data Warehouse
3 1 (0.56%) MongoDB
3 1 (0.56%) SQL Server Analysis Services
3 1 (0.56%) SQL Server Integration Services
Development Applications
1 1 (0.56%) Bitbucket
1 1 (0.56%) JIRA
General
1 42 (23.46%) Telecoms
2 22 (12.29%) Retail
3 17 (9.50%) Finance
4 5 (2.79%) French Language
5 4 (2.23%) Banking
6 3 (1.68%) Billing
6 3 (1.68%) Law
6 3 (1.68%) Pharmaceutical
7 2 (1.12%) Aerospace
7 2 (1.12%) Back Office
7 2 (1.12%) Finnish Language
7 2 (1.12%) International Banking
7 2 (1.12%) Norwegian Language
7 2 (1.12%) Swedish Language
8 1 (0.56%) Electronics
Job Titles
1 44 (24.58%) Analyst
2 23 (12.85%) Architect
3 20 (11.17%) Service Analyst
4 19 (10.61%) Service Desk Engineer
5 14 (7.82%) Administrator
5 14 (7.82%) Business Analyst
6 13 (7.26%) Service Architect
7 12 (6.70%) Service Desk Analyst
8 9 (5.03%) Consultant
8 9 (5.03%) OSS Architect
8 9 (5.03%) Remedy Analyst
9 8 (4.47%) Desktop Support
9 8 (4.47%) ITSM Analyst
10 7 (3.91%) IT Analyst
10 7 (3.91%) ITIL Service Analyst
10 7 (3.91%) Process Analyst
10 7 (3.91%) Remedy Architect
10 7 (3.91%) Service Manager
10 7 (3.91%) Support Engineer
11 6 (3.35%) Designer
Libraries, Frameworks & Software Standards
1 11 (6.15%) ODBC
2 5 (2.79%) .NET
3 3 (1.68%) .NET Framework
3 3 (1.68%) WAP
4 2 (1.12%) Web Services
5 1 (0.56%) JSON
5 1 (0.56%) REST
5 1 (0.56%) SOAP
5 1 (0.56%) XML
Miscellaneous
1 32 (17.88%) CMDB
2 14 (7.82%) Analytical Skills
3 12 (6.70%) User Experience
4 10 (5.59%) Replication
5 9 (5.03%) Greenfield Project
6 5 (2.79%) Management Information System
7 4 (2.23%) Frameworx
8 3 (1.68%) Data Centre
8 3 (1.68%) Virtual Team
8 3 (1.68%) Wiki
9 2 (1.12%) Blackberry
9 2 (1.12%) Life Science
9 2 (1.12%) PDA
10 1 (0.56%) BYOD
10 1 (0.56%) Computer Science
10 1 (0.56%) Data Protection Act
10 1 (0.56%) FMCG
10 1 (0.56%) Private Cloud
10 1 (0.56%) RIA
10 1 (0.56%) Smart Meter
Operating Systems
1 63 (35.20%) Windows
2 16 (8.94%) Unix
3 13 (7.26%) Linux
4 11 (6.15%) Windows 7
5 10 (5.59%) Windows Server
6 5 (2.79%) Windows Server 2008
6 5 (2.79%) Windows XP
7 3 (1.68%) Windows Server 2003
7 3 (1.68%) Windows Server 2012
8 2 (1.12%) Android
8 2 (1.12%) Apple iOS
8 2 (1.12%) Mac OS
8 2 (1.12%) Windows 10
8 2 (1.12%) Windows 2000
8 2 (1.12%) Windows Vista
Processes & Methodologies
1 106 (59.22%) ITIL
2 101 (56.42%) ITSM
3 67 (37.43%) Service Management
4 51 (28.49%) ITIL V3
5 24 (13.41%) Incident Management
5 24 (13.41%) Project Management
6 22 (12.29%) Service Delivery
7 19 (10.61%) Chat Support
7 19 (10.61%) Knowledge Management
8 16 (8.94%) PRINCE2
9 15 (8.38%) Agile Software Development
9 15 (8.38%) Continuous Improvement
9 15 (8.38%) Stakeholder Management
10 14 (7.82%) SDLC
11 13 (7.26%) Change Management
11 13 (7.26%) Performance Monitoring
11 13 (7.26%) Presales
12 12 (6.70%) DSDM
13 10 (5.59%) Business Analysis
13 10 (5.59%) Performance Tuning
Programming Languages
1 14 (7.82%) Shell Script
2 6 (3.35%) SQL
3 5 (2.79%) JavaScript
4 4 (2.23%) Java
5 1 (0.56%) PL/SQL
Qualifications
1 29 (16.20%) Security Cleared
2 14 (7.82%) SC Cleared
3 12 (6.70%) ITIL Certification
4 8 (4.47%) BPSS Clearance
4 8 (4.47%) Degree
4 8 (4.47%) Microsoft Certification
5 7 (3.91%) MCSE
6 4 (2.23%) DV Cleared
7 3 (1.68%) Cisco Certification
8 2 (1.12%) A+ Certification
8 2 (1.12%) CCNA
8 2 (1.12%) ITIL Foundation Certificate
8 2 (1.12%) MCP
8 2 (1.12%) MCSA
9 1 (0.56%) CCDP
9 1 (0.56%) CCSA
9 1 (0.56%) CCSE
9 1 (0.56%) ISTQB
9 1 (0.56%) MBA
9 1 (0.56%) MCITP
Quality Assurance & Compliance
1 20 (11.17%) SLA
2 8 (4.47%) ISO/IEC 20000
3 5 (2.79%) QA
4 2 (1.12%) GAMP
5 1 (0.56%) PMO
5 1 (0.56%) Sarbanes-Oxley
System Software
1 13 (7.26%) Active Directory
2 4 (2.23%) Hyper-V
3 3 (1.68%) VMware Infrastructure
4 1 (0.56%) Firmware
Systems Management
1 22 (12.29%) Netcool
1 22 (12.29%) ServiceCenter
2 13 (7.26%) Ansible
3 6 (3.35%) MOM
4 4 (2.23%) BladeLogic
4 4 (2.23%) Nessus
4 4 (2.23%) SCOM
5 3 (1.68%) AirWatch
5 3 (1.68%) Microsoft Intune
5 3 (1.68%) SCCM
6 2 (1.12%) BMC PATROL
6 2 (1.12%) DameWare
6 2 (1.12%) HP Quality Center
6 2 (1.12%) SCOrch
6 2 (1.12%) Systems Management Server (SMS)
7 1 (0.56%) Cisco Prime
7 1 (0.56%) SolarWinds Orion
7 1 (0.56%) Tivoli Storage Manager
Vendors
1 179 (100.00%) Remedy
2 127 (70.95%) BMC
3 28 (15.64%) Microsoft
4 22 (12.29%) CA
4 22 (12.29%) Peregrine
5 20 (11.17%) Apple
6 17 (9.50%) ServiceNow
7 15 (8.38%) Oracle
8 9 (5.03%) Cisco
9 8 (4.47%) IBM
10 6 (3.35%) HP
11 4 (2.23%) Intergraph
11 4 (2.23%) SolarWinds
11 4 (2.23%) VMware
12 3 (1.68%) NetApp
13 2 (1.12%) Adobe
13 2 (1.12%) Bomgar
13 2 (1.12%) Capita
13 2 (1.12%) Motorola
13 2 (1.12%) SAP