Period
to 17 June 2019

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 17 June 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
17 Jun 2019
Same period 2018 Same period 2017
Rank 677 780 668
Rank change year-on-year +103 -112 -4
Contract jobs citing Remedy ITSM 172 108 175
As % of all contract IT jobs advertised in the UK 0.19% 0.11% 0.19%
As % of the Business Applications category 2.88% 1.62% 2.37%
Number of daily rates quoted 114 48 85
UK median daily rate £431 £431 £375
Median daily rate % change year-on-year - +15.00% -6.25%
10th Percentile £218 £150 £65
90th Percentile £603 £504 £525
UK excluding London median daily rate £400 £445 £390
% change year-on-year -10.11% +14.10% +7.59%
Number of hourly rates quoted 5 19 9
UK median hourly rate £11.00 £12.42 £20.00
Median hourly rate % change year-on-year -11.43% -37.90% +37.93%
10th Percentile £9.97 £8.39 £15.80
90th Percentile £82.10 £20.20 £27.10
UK excluding London median hourly rate £21.00 £12.42 £20.00
% change year-on-year +69.08% -37.90% +42.86%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 5,975 6,670 7,371
As % of all contract IT jobs advertised in the UK 6.59% 6.71% 8.11%
Number of daily rates quoted 3,606 3,898 4,244
UK median daily rate £488 £468 £450
Median daily rate % change year-on-year +4.28% +3.89% +5.88%
10th Percentile £325 £313 £300
90th Percentile £669 £663 £638
UK excluding London median daily rate £475 £450 £438
% change year-on-year +5.56% +2.86% +4.17%
Number of hourly rates quoted 83 92 110
UK median hourly rate £35.00 £28.58 £33.25
Median hourly rate % change year-on-year +22.48% -14.06% +20.91%
10th Percentile £11.25 £11.00 £14.88
90th Percentile £63.75 £51.13 £58.20
UK excluding London median hourly rate £35.00 £21.96 £34.50
% change year-on-year +59.42% -36.36% +25.45%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 17 June 2019.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Remedy ITSM over the 6 months to 17 June 2019.

Contractor hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 17 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +102 166 £425 -1.45% 2
UK excluding London +80 128 £400 -10.11% 2
South East +44 64 £485 +21.25% 2
London +40 36 £469 +10.29%
Midlands +31 28 £295 -39.80%
East Midlands - 20 £293 -
South West -8 17 £444 -12.99%
North of England +39 10 £450 +16.13%
East of England +8 8 £400 -
West Midlands -9 8 £325 -33.67%
North West +16 5 £425 -32.00%
Yorkshire - 5 £500 -
Scotland +29 1 - -
Wales - 1 - -

For the 6 months to 17 June 2019, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 172 (100.00%) Remedy
2 125 (72.67%) BMC
3 93 (54.07%) ITSM
4 89 (51.74%) ITIL
5 47 (27.33%) Service Management
6 45 (26.16%) CMDB
7 37 (21.51%) Telecoms
7 37 (21.51%) Windows
7 37 (21.51%) SQL
8 34 (19.77%) Security Cleared
9 32 (18.60%) ServiceNow
10 30 (17.44%) Microsoft
11 29 (16.86%) Configuration Management
12 28 (16.28%) ITIL V3
13 27 (15.70%) Finance
14 24 (13.95%) DevOps
15 23 (13.37%) Web Services
16 21 (12.21%) Asset Management
17 20 (11.63%) Agile Software Development
17 20 (11.63%) Internet
18 19 (11.05%) Change Management
19 18 (10.47%) SQL Server
19 18 (10.47%) SC Cleared
20 17 (9.88%) ITIL Certification
20 17 (9.88%) Incident Management
21 16 (9.30%) SLA
22 15 (8.72%) IIS
22 15 (8.72%) Service Delivery
22 15 (8.72%) VMware
22 15 (8.72%) Problem Management

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (8.72%) IIS
2 6 (3.49%) SharePoint
3 4 (2.33%) MS Exchange
4 3 (1.74%) CMS
4 3 (1.74%) Exchange Server 2003
4 3 (1.74%) Exchange Server 2007
4 3 (1.74%) IBM Notes
4 3 (1.74%) Smallworld
5 2 (1.16%) OpenStack
5 2 (1.16%) Skype for Business
6 1 (0.58%) Apache
6 1 (0.58%) Blackberry Enterprise Server
6 1 (0.58%) Confluence
6 1 (0.58%) JBoss
Applications
1 12 (6.98%) Microsoft Office
2 11 (6.40%) Microsoft Excel
3 10 (5.81%) MS Visio
4 6 (3.49%) Microsoft PowerPoint
5 4 (2.33%) Microsoft Project
6 3 (1.74%) Chatbot
7 2 (1.16%) Acrobat
Business Applications
1 10 (5.81%) Remedy AR System
2 3 (1.74%) Dynamics CRM
Cloud Services
1 9 (5.23%) Microsoft Azure
2 7 (4.07%) Office 365
3 4 (2.33%) GitHub
3 4 (2.33%) npm
4 3 (1.74%) Azure Active Directory
4 3 (1.74%) Dynamics 365
4 3 (1.74%) Microsoft Flow
4 3 (1.74%) OneDrive
4 3 (1.74%) Power Platform
5 1 (0.58%) Amazon AWS
5 1 (0.58%) OpenShift
5 1 (0.58%) SaaS
Communications & Networking
1 20 (11.63%) Internet
2 10 (5.81%) Firewall
3 9 (5.23%) 4G
3 9 (5.23%) Radio Access Network
4 6 (3.49%) IPv4
4 6 (3.49%) VPN
4 6 (3.49%) Wireshark
5 5 (2.91%) Remote Desktop
5 5 (2.91%) WebEx
5 5 (2.91%) Wireless
6 4 (2.33%) LAN
7 3 (1.74%) 3G
7 3 (1.74%) BGP
7 3 (1.74%) MPLS
7 3 (1.74%) SNMP
8 2 (1.16%) iSCSI
8 2 (1.16%) Value-Added Service
8 2 (1.16%) VLAN
8 2 (1.16%) VXLAN
8 2 (1.16%) WAN
Database & Business Intelligence
1 18 (10.47%) SQL Server
2 7 (4.07%) Pentaho
2 7 (4.07%) SQL Server Integration Services
2 7 (4.07%) SQL Server Reporting Services
3 6 (3.49%) SQL Server 2008
4 3 (1.74%) Power BI
5 2 (1.16%) Apache Cassandra
5 2 (1.16%) MariaDB
5 2 (1.16%) MongoDB
5 2 (1.16%) MySQL
5 2 (1.16%) NoSQL
6 1 (0.58%) Oracle Database
6 1 (0.58%) Oracle Reports
6 1 (0.58%) PostgreSQL
6 1 (0.58%) QlikView
Development Applications
1 8 (4.65%) Team Foundation Server
2 7 (4.07%) Git (software)
3 5 (2.91%) JIRA
3 5 (2.91%) Maven
3 5 (2.91%) Subversion
4 4 (2.33%) MSBuild
5 3 (1.74%) Visual Studio Team System
6 1 (0.58%) Atlassian Bamboo
6 1 (0.58%) Hudson
General
1 37 (21.51%) Telecoms
2 27 (15.70%) Finance
3 4 (2.33%) Advertising
4 3 (1.74%) Billing
5 2 (1.16%) Banking
5 2 (1.16%) Electronics
5 2 (1.16%) Legal
6 1 (0.58%) Front Office
6 1 (0.58%) Investment Banking
6 1 (0.58%) Manufacturing
6 1 (0.58%) Marketing
6 1 (0.58%) Military
Job Titles
1 32 (18.60%) Analyst
2 21 (12.21%) Consultant
3 14 (8.14%) Business Analyst
4 13 (7.56%) Architect
4 13 (7.56%) Delivery Manager
5 12 (6.98%) Developer
6 9 (5.23%) Remedy Consultant
6 9 (5.23%) Service Manager
7 8 (4.65%) Configuration Manager
8 7 (4.07%) Administrator
8 7 (4.07%) Deployment Analyst
8 7 (4.07%) Desktop Support
8 7 (4.07%) ITSM Analyst
8 7 (4.07%) Remedy Analyst
8 7 (4.07%) Remedy Developer
9 6 (3.49%) Asset and Configuration Manager
9 6 (3.49%) Automation Engineer
9 6 (3.49%) Designer
9 6 (3.49%) ITSM Consultant
9 6 (3.49%) Project Manager
Libraries, Frameworks & Software Standards
1 23 (13.37%) Web Services
2 11 (6.40%) REST
2 11 (6.40%) XML
3 9 (5.23%) SOAP
4 7 (4.07%) .NET
5 6 (3.49%) Node.js
6 4 (2.33%) CSS
6 4 (2.33%) HTML
6 4 (2.33%) RESTful
7 3 (1.74%) ADO
7 3 (1.74%) Entity Framework
7 3 (1.74%) HTML5
7 3 (1.74%) jQuery
7 3 (1.74%) JSON
8 1 (0.58%) 802.1X
8 1 (0.58%) ActiveMQ
8 1 (0.58%) Ajax
8 1 (0.58%) J2EE
8 1 (0.58%) Spring
8 1 (0.58%) Spring Batch
Miscellaneous
1 45 (26.16%) CMDB
2 14 (8.14%) Analytical Skills
3 10 (5.81%) TM Forum
4 8 (4.65%) Self-Motivation
5 6 (3.49%) Management Information System
6 5 (2.91%) Data Centre
7 3 (1.74%) Blackberry
7 3 (1.74%) Frameworx
7 3 (1.74%) iPad
8 2 (1.16%) PDA
8 2 (1.16%) Private Cloud
8 2 (1.16%) User Experience
9 1 (0.58%) CCTV
9 1 (0.58%) Clustering
9 1 (0.58%) Enterprise Software
9 1 (0.58%) Greenfield Project
9 1 (0.58%) iPhone
9 1 (0.58%) Tandem
Operating Systems
1 37 (21.51%) Windows
2 15 (8.72%) Windows Server
3 11 (6.40%) Linux
3 11 (6.40%) Windows Server 2008
4 9 (5.23%) Windows 7
5 8 (4.65%) Unix
6 7 (4.07%) Windows Server 2003
6 7 (4.07%) Windows XP
7 6 (3.49%) Windows 10
8 5 (2.91%) Windows 2000
9 3 (1.74%) Mac OS X
9 3 (1.74%) Windows Vista
10 2 (1.16%) Ubuntu
11 1 (0.58%) AIX
11 1 (0.58%) Android
11 1 (0.58%) Apple iOS
11 1 (0.58%) Mac OS
11 1 (0.58%) VMS
11 1 (0.58%) Windows 8
11 1 (0.58%) Windows Server 2012
Processes & Methodologies
1 93 (54.07%) ITSM
2 89 (51.74%) ITIL
3 47 (27.33%) Service Management
4 29 (16.86%) Configuration Management
5 28 (16.28%) ITIL V3
6 24 (13.95%) DevOps
7 21 (12.21%) Asset Management
8 20 (11.63%) Agile Software Development
9 19 (11.05%) Change Management
10 17 (9.88%) Incident Management
11 15 (8.72%) Problem Management
11 15 (8.72%) Service Delivery
12 14 (8.14%) Data Modelling
12 14 (8.14%) Problem-Solving
12 14 (8.14%) Project Management
12 14 (8.14%) Workflow
13 13 (7.56%) Stakeholder Management
14 12 (6.98%) Migration
15 10 (5.81%) Deployment Automation
15 10 (5.81%) Validation
Programming Languages
1 37 (21.51%) SQL
2 14 (8.14%) JavaScript
3 9 (5.23%) PowerShell
4 7 (4.07%) Python
4 7 (4.07%) T-SQL
5 5 (2.91%) Java
6 4 (2.33%) Perl
7 3 (1.74%) C
7 3 (1.74%) C#
8 2 (1.16%) Bash Shell
9 1 (0.58%) VB
9 1 (0.58%) VBScript
Qualifications
1 34 (19.77%) Security Cleared
2 18 (10.47%) SC Cleared
3 17 (9.88%) ITIL Certification
4 11 (6.40%) Degree
5 9 (5.23%) DV Cleared
6 4 (2.33%) BPSS Clearance
6 4 (2.33%) HNC
7 3 (1.74%) A+ Certification
7 3 (1.74%) Master's Degree
7 3 (1.74%) MBA
8 2 (1.16%) Cisco Certification
8 2 (1.16%) MCSE
8 2 (1.16%) Microsoft Certification
9 1 (0.58%) CCNP
9 1 (0.58%) Dell Certification
9 1 (0.58%) ISEB
9 1 (0.58%) ISTQB
9 1 (0.58%) MCP
9 1 (0.58%) MCSA
9 1 (0.58%) Numerate Degree
Quality Assurance & Compliance
1 16 (9.30%) SLA
2 7 (4.07%) Data Quality
3 3 (1.74%) GDPR
3 3 (1.74%) ISO/IEC 20000
4 1 (0.58%) HIPAA
4 1 (0.58%) ISO/IEC 27001
4 1 (0.58%) Sarbanes-Oxley
System Software
1 12 (6.98%) Active Directory
2 11 (6.40%) VMware Infrastructure
3 5 (2.91%) VMware ESXi
4 3 (1.74%) NDS
4 3 (1.74%) NetIQ eDirectory
5 2 (1.16%) BIND 9
5 2 (1.16%) KVM
5 2 (1.16%) NFS
5 2 (1.16%) Postfix
6 1 (0.58%) BitLocker
Systems Management
1 13 (7.56%) Control-M
2 9 (5.23%) Netcool
3 6 (3.49%) vRealize
3 6 (3.49%) vRealize Orchestrator
3 6 (3.49%) WhatsUp Gold
4 4 (2.33%) ITRS Geneos
4 4 (2.33%) Nagios
4 4 (2.33%) OpenView
4 4 (2.33%) ServiceCenter
4 4 (2.33%) Systems Management Server (SMS)
4 4 (2.33%) ZABBIX
5 3 (1.74%) MOM
5 3 (1.74%) SCCM
6 2 (1.16%) Ansible
6 2 (1.16%) BMC PATROL
6 2 (1.16%) Tivoli
7 1 (0.58%) BladeLogic
7 1 (0.58%) NetBackup
7 1 (0.58%) NetIQ Identity Manager
7 1 (0.58%) Symantec Endpoint Protection
Vendors
1 172 (100.00%) Remedy
2 125 (72.67%) BMC
3 32 (18.60%) ServiceNow
4 30 (17.44%) Microsoft
5 15 (8.72%) VMware
6 11 (6.40%) Splunk
7 10 (5.81%) HP
8 7 (4.07%) Oracle
8 7 (4.07%) SAP
9 6 (3.49%) Apple
9 6 (3.49%) Cisco
9 6 (3.49%) Citrix
10 5 (2.91%) EMC
11 4 (2.33%) Bomgar
11 4 (2.33%) Dell
11 4 (2.33%) Motorola
11 4 (2.33%) Peregrine
11 4 (2.33%) Perforce
12 3 (1.74%) Intergraph
12 3 (1.74%) Lotus