Period
to 31 October 2020

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 31 October 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
31 Oct 2020
Same period 2019 Same period 2018
Rank 483 627 716
Rank change year-on-year +144 +89 -1
Contract jobs citing Remedy ITSM 50 187 188
As % of all contract jobs advertised in the UK 0.15% 0.22% 0.18%
As % of the Business Applications category 2.17% 3.07% 2.93%
Number of daily rates quoted 28 142 92
Median daily rate £465 £450 £400
Median daily rate % change year-on-year +3.33% +12.50% +6.67%
10th Percentile £300 £272 £200
90th Percentile £625 £618 £500
UK excluding London median daily rate £465 £457 £383
% change year-on-year +1.81% +19.41% -1.92%
Number of hourly rates quoted 2 8 10
Median hourly rate £12.98 £23.81 £13.48
Median hourly rate % change year-on-year -45.51% +76.70% +7.80%
10th Percentile £12.37 £18.19 £10.96
90th Percentile £14.12 £55.30 £19.86
UK excluding London median hourly rate £12.98 £70.50 £12.94
% change year-on-year -81.60% +445.03% +3.48%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 2,299 6,096 6,407
As % of all contract IT jobs advertised in the UK 7.04% 7.20% 6.19%
Number of daily rates quoted 1,330 3,650 3,732
Median daily rate £500 £500 £475
Median daily rate % change year-on-year - +5.26% +2.70%
10th Percentile £313 £325 £313
90th Percentile £700 £650 £650
UK excluding London median daily rate £463 £475 £450
% change year-on-year -2.63% +5.56% +2.86%
Number of hourly rates quoted 37 89 85
Median hourly rate £35.00 £31.00 £26.00
Median hourly rate % change year-on-year +12.90% +19.23% +4.00%
10th Percentile £21.10 £13.22 £11.42
90th Percentile £62.03 £63.75 £63.50
Median hourly rate £35.00 £35.00 £22.75
% change year-on-year - +53.85% -1.09%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Remedy ITSM.

Daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Daily Rate Histogram

Daily rate distribution for jobs citing Remedy ITSM over the 6 months to 31 October 2020.

Daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Remedy ITSM.

Hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Top 11 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 31 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +140 47 £465 +3.33% 4
UK excluding London +155 41 £465 +1.81% 2
South East +126 20 £350 -24.49% 1
South West +85 9 £475 -15.56%
East of England +76 8 £350 -22.22%
London +159 5 £438 -2.78% 2
Work from Home -119 4 £475 +5.56%
North of England +102 3 £478 +6.11% 1
Yorkshire +70 3 £478 +6.11%
Midlands +72 1 - -
West Midlands +61 1 - -

For the 6 months to 31 October 2020, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 50 (100.00%) Remedy
2 32 (64.00%) BMC
2 32 (64.00%) ITSM
3 24 (48.00%) Security Cleared
4 19 (38.00%) SC Cleared
4 19 (38.00%) Service Management
5 16 (32.00%) ITIL
6 15 (30.00%) Telecoms
6 15 (30.00%) CMDB
7 12 (24.00%) Migration
8 10 (20.00%) Change Control
8 10 (20.00%) DevOps
8 10 (20.00%) Analytical Skills
9 9 (18.00%) ServiceNow
9 9 (18.00%) Asset Management
9 9 (18.00%) Project Management
9 9 (18.00%) Microsoft
10 8 (16.00%) SLA
10 8 (16.00%) PRINCE2
10 8 (16.00%) Remedy AR System
11 7 (14.00%) Incident Management
11 7 (14.00%) Validation
11 7 (14.00%) Workflow
11 7 (14.00%) Problem-Solving
12 6 (12.00%) Office 365
12 6 (12.00%) Security Architecture
12 6 (12.00%) Configuration Management
12 6 (12.00%) Oracle
12 6 (12.00%) Finance
13 5 (10.00%) Problem Management

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.00%) SharePoint
1 2 (4.00%) Tomcat
2 1 (2.00%) Exchange Server 2003
2 1 (2.00%) Exchange Server 2007
2 1 (2.00%) MS Exchange
2 1 (2.00%) Oracle SOA Suite
Applications
1 4 (8.00%) Microsoft Office
2 2 (4.00%) Microsoft PowerPoint
2 2 (4.00%) Microsoft Project
2 2 (4.00%) Spreadsheet
3 1 (2.00%) Acrobat
3 1 (2.00%) Microsoft Excel
3 1 (2.00%) MS Visio
Business Applications
1 8 (16.00%) Remedy AR System
Cloud Services
1 6 (12.00%) Office 365
2 3 (6.00%) Azure
3 2 (4.00%) IaaS
4 1 (2.00%) AWS
Communications & Networking
1 2 (4.00%) 3G
1 2 (4.00%) Internet
1 2 (4.00%) Network Security
2 1 (2.00%) 4G
2 1 (2.00%) ADSL
2 1 (2.00%) BGP
2 1 (2.00%) Cisco ASA
2 1 (2.00%) DHCP
2 1 (2.00%) DMVPN
2 1 (2.00%) EIGRP
2 1 (2.00%) Ethernet
2 1 (2.00%) LAN
2 1 (2.00%) MPLS
2 1 (2.00%) OSPF
2 1 (2.00%) Radio Access Network
2 1 (2.00%) Remote Desktop
2 1 (2.00%) VPN
2 1 (2.00%) WebEx
2 1 (2.00%) Wireless
2 1 (2.00%) Wireshark
Database & Business Intelligence
1 3 (6.00%) SQL Server
2 2 (4.00%) SQLPlus
3 1 (2.00%) PostgreSQL
Development Applications
1 2 (4.00%) JIRA
2 1 (2.00%) AppScan
General
1 15 (30.00%) Telecoms
2 6 (12.00%) Finance
3 5 (10.00%) Electronics
3 5 (10.00%) Public Sector
4 4 (8.00%) Manufacturing
4 4 (8.00%) Marketing
Job Titles
1 14 (28.00%) Developer
2 8 (16.00%) Remedy Developer
3 7 (14.00%) Analyst
3 7 (14.00%) Consultant
4 6 (12.00%) Remedy Consultant
5 5 (10.00%) Delivery Manager
5 5 (10.00%) Incident Manager
6 4 (8.00%) Architect
6 4 (8.00%) Major Incident Manager
7 3 (6.00%) ITIL Incident Manager
7 3 (6.00%) ITIL Manager
7 3 (6.00%) Project Manager
7 3 (6.00%) Remedy Analyst
8 2 (4.00%) Change Manager
8 2 (4.00%) Data Analyst
8 2 (4.00%) Data Centre Engineer
8 2 (4.00%) Implementation Manager
8 2 (4.00%) Service Analyst
8 2 (4.00%) Service Desk Analyst
8 2 (4.00%) Solutions Architect
Libraries, Frameworks & Software Standards
1 3 (6.00%) Web Services
2 1 (2.00%) Ajax
2 1 (2.00%) HTML
2 1 (2.00%) LDAP
2 1 (2.00%) Middleware
2 1 (2.00%) SOAP
2 1 (2.00%) XML
Miscellaneous
1 15 (30.00%) CMDB
2 10 (20.00%) Analytical Skills
3 4 (8.00%) Management Information System
4 3 (6.00%) Data Centre
5 2 (4.00%) Private Cloud
5 2 (4.00%) Replication
6 1 (2.00%) Blackberry
6 1 (2.00%) PDA
6 1 (2.00%) Self-Motivation
Operating Systems
1 4 (8.00%) Windows
2 3 (6.00%) Linux
2 3 (6.00%) Unix
3 1 (2.00%) CentOS
3 1 (2.00%) Windows 2000
3 1 (2.00%) Windows 7
3 1 (2.00%) Windows Server
3 1 (2.00%) Windows Server 2003
3 1 (2.00%) Windows Server 2008
3 1 (2.00%) Windows Vista
3 1 (2.00%) Windows XP
Processes & Methodologies
1 32 (64.00%) ITSM
2 19 (38.00%) Service Management
3 16 (32.00%) ITIL
4 12 (24.00%) Migration
5 10 (20.00%) Change Control
5 10 (20.00%) DevOps
6 9 (18.00%) Asset Management
6 9 (18.00%) Project Management
7 8 (16.00%) PRINCE2
8 7 (14.00%) Incident Management
8 7 (14.00%) Problem-Solving
8 7 (14.00%) Validation
8 7 (14.00%) Workflow
9 6 (12.00%) Configuration Management
9 6 (12.00%) Security Architecture
10 5 (10.00%) Change Management
10 5 (10.00%) Problem Management
11 4 (8.00%) Digital Marketing
11 4 (8.00%) Proactive Monitoring
11 4 (8.00%) Programme Management
Programming Languages
1 4 (8.00%) SQL
2 2 (4.00%) PL/SQL
2 2 (4.00%) Shell Script
3 1 (2.00%) C
3 1 (2.00%) Java
3 1 (2.00%) JavaScript
Qualifications
1 24 (48.00%) Security Cleared
2 19 (38.00%) SC Cleared
3 3 (6.00%) DV Cleared
4 2 (4.00%) ITIL Certification
5 1 (2.00%) CCNP
5 1 (2.00%) Cisco Certification
5 1 (2.00%) Degree
5 1 (2.00%) PMI Certification
5 1 (2.00%) PMP
5 1 (2.00%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (16.00%) SLA
2 4 (8.00%) JSP 440
3 1 (2.00%) QA
System Software
1 3 (6.00%) Active Directory
2 1 (2.00%) Oracle RAC
Systems Management
1 3 (6.00%) SCCM
2 1 (2.00%) BMC PATROL
2 1 (2.00%) Nessus
2 1 (2.00%) QRadar
2 1 (2.00%) ServiceCenter
2 1 (2.00%) Single Sign-On
2 1 (2.00%) Systems Management Server (SMS)
2 1 (2.00%) WhatsUp Gold
Vendors
1 50 (100.00%) Remedy
2 32 (64.00%) BMC
3 9 (18.00%) Microsoft
3 9 (18.00%) ServiceNow
4 6 (12.00%) Oracle
5 4 (8.00%) SAP
6 2 (4.00%) 3PAR
6 2 (4.00%) Cisco
6 2 (4.00%) Juniper
6 2 (4.00%) Palo Alto
6 2 (4.00%) Splunk
6 2 (4.00%) VMware
7 1 (2.00%) ArcSight
7 1 (2.00%) Barracuda Networks
7 1 (2.00%) Bomgar
7 1 (2.00%) CrowdStrike
7 1 (2.00%) Dynatrace
7 1 (2.00%) FireEye
7 1 (2.00%) Snow
7 1 (2.00%) Zscaler