Period
to 16 July 2018

The following table provides summary statistics for contract job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Remedy ITSM over the 6 months to 16 July 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

BMC Remedy IT Service Management (ITSM)
UK
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 734 695 667
Rank change year-on-year -39 -28 -43
Contract jobs citing Remedy ITSM 157 176 239
As % of all contract IT jobs advertised in the UK 0.15% 0.19% 0.22%
As % of the Business Applications category 2.32% 2.29% 2.76%
Number of daily rates quoted 62 84 129
UK median daily rate £450 £343 £400
Median daily rate % change year-on-year +31.39% -14.38% -
10th Percentile £201 £65 £181
90th Percentile £544 £525 £550
UK excluding London median daily rate £450 £390 £355
% change year-on-year +15.38% +9.86% -11.25%
Number of hourly rates quoted 24 8 12
UK median hourly rate £12.42 £16.28 £14.50
Median hourly rate % change year-on-year -23.69% +12.24% +11.54%
10th Percentile £8.39 £13.88 £12.00
90th Percentile £20.70 £25.95 £52.13
UK excluding London median hourly rate £12.42 £20.00 £14.00
% change year-on-year -37.90% +42.86% +9.83%

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for business application skills.

All Business Application Skills
UK
Contract vacancies with a requirement for business application skills 6,762 7,684 8,651
As % of all contract IT jobs advertised in the UK 6.52% 8.10% 7.86%
Number of daily rates quoted 3,928 4,413 5,122
UK median daily rate £475 £450 £425
Median daily rate % change year-on-year +5.56% +5.88% -2.86%
10th Percentile £313 £301 £285
90th Percentile £650 £638 £600
UK excluding London median daily rate £450 £440 £413
% change year-on-year +2.27% +6.67% +0.61%
Number of hourly rates quoted 104 114 97
UK median hourly rate £25.50 £32.25 £27.50
Median hourly rate % change year-on-year -20.93% +17.27% +10.00%
10th Percentile £11.00 £13.08 £10.95
90th Percentile £50.88 £59.40 £79.73
UK excluding London median hourly rate £22.50 £34.00 £27.50
% change year-on-year -33.82% +23.64% +19.57%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a percentage of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Remedy ITSM.

Contractor daily rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Remedy ITSM over the 6 months to 16 July 2018.

Contractor daily rate histogram for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Remedy ITSM.

Contractor hourly rate trend for Remedy ITSM in the UK

Remedy ITSM
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Remedy ITSM over the 6 months to 16 July 2018.

Contractor hourly rate histogram for Remedy ITSM in the UK

Remedy ITSM
Top 12 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -30 152 £450 +25.00% 25
UK excluding London -51 105 £450 +15.38% 18
South East -46 62 £400 +29.03% 9
London -47 48 £450 +462.50% 7
West Midlands +8 32 £490 +22.50% 4
Midlands +3 32 £490 +63.33% 4
East of England +1 4 £450 +50.00% 2
North of England -25 4 £400 - 3
North West -27 3 £513 - 3
South West +2 2 £510 -0.49%
Scotland -37 1 - -
North East - 1 £150 -

For the 6 months to 16 July 2018, IT contractor jobs citing Remedy ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads with a requirement for Remedy ITSM.

1 157 (100.00%) Remedy
2 111 (70.70%) BMC
3 97 (61.78%) ITSM
4 67 (42.68%) Service Management
4 67 (42.68%) ITIL
5 49 (31.21%) Windows
6 36 (22.93%) SLA
7 35 (22.29%) SQL
8 32 (20.38%) Linux
9 26 (16.56%) Change Management
10 25 (15.92%) Active Directory
10 25 (15.92%) Telecoms
10 25 (15.92%) Agile Software Development
10 25 (15.92%) Degree
10 25 (15.92%) CMDB
11 24 (15.29%) Unix
11 24 (15.29%) ServiceNow
12 22 (14.01%) SC Cleared
12 22 (14.01%) Security Cleared
13 21 (13.38%) ITIL V3
14 18 (11.46%) Microsoft Office
14 18 (11.46%) SOAP
15 17 (10.83%) Finance
16 16 (10.19%) JavaScript
16 16 (10.19%) Problem-Solving
17 15 (9.55%) Continuous Improvement
17 15 (9.55%) Web Services
17 15 (9.55%) Incident Management
18 14 (8.92%) REST
18 14 (8.92%) Analytical Skills

Remedy ITSM
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.46%) SharePoint
2 6 (3.82%) Apache
3 5 (3.18%) JBoss
4 4 (2.55%) Apache ServiceMix
5 3 (1.91%) Skype for Business
5 3 (1.91%) WebSphere
6 1 (0.64%) Apache Spark
6 1 (0.64%) Blackberry Enterprise Server
6 1 (0.64%) Elasticsearch
6 1 (0.64%) Exchange Server 2013
6 1 (0.64%) Jupyter
6 1 (0.64%) OpenStack
Applications
1 18 (11.46%) Microsoft Office
2 9 (5.73%) Microsoft Excel
3 5 (3.18%) Microsoft PowerPoint
4 4 (2.55%) MS Visio
Business Applications
1 10 (6.37%) assyst
2 7 (4.46%) Remedy AR System
3 2 (1.27%) ENOVIA
4 1 (0.64%) Unit4 Business World
Cloud Services
1 6 (3.82%) Office 365
2 4 (2.55%) Amazon AWS
3 3 (1.91%) Microsoft Azure
4 2 (1.27%) AWS Lambda
4 2 (1.27%) Cloud Computing
4 2 (1.27%) SaaS
4 2 (1.27%) Serverless
5 1 (0.64%) Azure Active Directory
5 1 (0.64%) IaaS
5 1 (0.64%) PaaS
Communications & Networking
1 9 (5.73%) SAN
2 7 (4.46%) Skype
3 5 (3.18%) LAN
3 5 (3.18%) VPN
3 5 (3.18%) WAN
4 4 (2.55%) MVNO
4 4 (2.55%) SSH
4 4 (2.55%) Wi-Fi
5 2 (1.27%) DNS
5 2 (1.27%) Internet
5 2 (1.27%) Radio Access Network
5 2 (1.27%) Unified Communications
6 1 (0.64%) 3G
6 1 (0.64%) DOCSIS
6 1 (0.64%) Ethernet
6 1 (0.64%) PBX
6 1 (0.64%) SDH
6 1 (0.64%) SMS
6 1 (0.64%) SNMP
6 1 (0.64%) Wireless
Database & Business Intelligence
1 7 (4.46%) SQL Server
2 6 (3.82%) PostgreSQL
3 5 (3.18%) DB2
4 2 (1.27%) BusinessObjects
4 2 (1.27%) Pentaho
5 1 (0.64%) Big Data
5 1 (0.64%) Hadoop
Development Applications
1 7 (4.46%) Jenkins
2 1 (0.64%) JIRA
General
1 25 (15.92%) Telecoms
2 17 (10.83%) Finance
3 10 (6.37%) Front Office
4 9 (5.73%) Back Office
5 7 (4.46%) Banking
6 6 (3.82%) Retail
7 2 (1.27%) Aerospace
7 2 (1.27%) Automotive
7 2 (1.27%) Publishing
8 1 (0.64%) Billing
8 1 (0.64%) Electronics
8 1 (0.64%) Investment Banking
8 1 (0.64%) Law
8 1 (0.64%) Manufacturing
8 1 (0.64%) Retail Banking
Job Titles
1 27 (17.20%) Developer
2 18 (11.46%) Analyst
3 15 (9.55%) Remedy Developer
4 14 (8.92%) Architect
5 10 (6.37%) Administrator
6 9 (5.73%) Automation Engineer
7 7 (4.46%) Desktop Support
7 7 (4.46%) IT Support
8 6 (3.82%) Applications Developer
8 6 (3.82%) IT Administrator
8 6 (3.82%) Project Manager
9 5 (3.18%) Business Analyst
9 5 (3.18%) Consultant
9 5 (3.18%) DBA
9 5 (3.18%) Incident Analyst
9 5 (3.18%) Support Engineer
10 4 (2.55%) DB2 DBA
10 4 (2.55%) Incident Manager
10 4 (2.55%) Remedy Consultant
10 4 (2.55%) Web Developer
Libraries, Frameworks & Software Standards
1 18 (11.46%) SOAP
2 15 (9.55%) Web Services
3 14 (8.92%) REST
4 11 (7.01%) CSS
4 11 (7.01%) HTML
5 5 (3.18%) RESTful
6 4 (2.55%) Apache Camel
7 3 (1.91%) Middleware
7 3 (1.91%) Spring
7 3 (1.91%) XML
8 2 (1.27%) .NET
8 2 (1.27%) JSON
9 1 (0.64%) ActiveMQ
9 1 (0.64%) ASP.NET
9 1 (0.64%) Elastic Stack
9 1 (0.64%) J2EE
9 1 (0.64%) LDAP
9 1 (0.64%) Natural Language Processing
9 1 (0.64%) TensorFlow
9 1 (0.64%) WAP
Miscellaneous
1 25 (15.92%) CMDB
2 14 (8.92%) Analytical Skills
3 12 (7.64%) Computer Science
3 12 (7.64%) Data Centre
4 11 (7.01%) Mobile App
5 9 (5.73%) Management Information System
5 9 (5.73%) Robotics
6 8 (5.10%) Self-Motivation
7 7 (4.46%) Replication
8 5 (3.18%) Greenfield Project
9 4 (2.55%) iPhone
10 3 (1.91%) iPad
10 3 (1.91%) Smart Meter
10 3 (1.91%) Smartphone
11 2 (1.27%) Clustering
11 2 (1.27%) Private Cloud
11 2 (1.27%) Public Cloud
11 2 (1.27%) TM Forum
12 1 (0.64%) EPoS
12 1 (0.64%) PMI
Operating Systems
1 49 (31.21%) Windows
2 32 (20.38%) Linux
3 24 (15.29%) Unix
4 7 (4.46%) AIX
4 7 (4.46%) Red Hat Enterprise Linux
5 6 (3.82%) Windows 7
6 5 (3.18%) Windows Server
7 4 (2.55%) Apple iOS
7 4 (2.55%) Windows 8
8 3 (1.91%) Windows Server 2008
8 3 (1.91%) Windows Server 2012
9 2 (1.27%) SUSE Linux Enterprise Server
9 2 (1.27%) Windows 10
10 1 (0.64%) Android
10 1 (0.64%) Windows XP
Processes & Methodologies
1 97 (61.78%) ITSM
2 67 (42.68%) ITIL
2 67 (42.68%) Service Management
3 26 (16.56%) Change Management
4 25 (15.92%) Agile Software Development
5 21 (13.38%) ITIL V3
6 16 (10.19%) Problem-Solving
7 15 (9.55%) Continuous Improvement
7 15 (9.55%) Incident Management
8 14 (8.92%) Task Automation
9 12 (7.64%) Service Delivery
10 11 (7.01%) Project Management
10 11 (7.01%) Test Automation
10 11 (7.01%) User Acceptance Testing
11 10 (6.37%) Configuration Management
11 10 (6.37%) CRM
11 10 (6.37%) Problem Management
12 9 (5.73%) Asset Management
12 9 (5.73%) Disaster Recovery
12 9 (5.73%) Workflow
Programming Languages
1 35 (22.29%) SQL
2 16 (10.19%) JavaScript
3 9 (5.73%) Java
4 7 (4.46%) Shell Script
5 5 (3.18%) AWK
5 5 (3.18%) Korn
5 5 (3.18%) PL/SQL
6 4 (2.55%) Ruby
7 3 (1.91%) PowerShell
8 2 (1.27%) Python
8 2 (1.27%) VBA
9 1 (0.64%) C
9 1 (0.64%) C#
9 1 (0.64%) C++
Qualifications
1 25 (15.92%) Degree
2 22 (14.01%) SC Cleared
2 22 (14.01%) Security Cleared
3 11 (7.01%) Computer Science Degree
4 8 (5.10%) ITIL Certification
5 3 (1.91%) MCP
5 3 (1.91%) MCSA
5 3 (1.91%) MCSE
5 3 (1.91%) Microsoft Certification
5 3 (1.91%) PMI Certification
6 2 (1.27%) CCNA
6 2 (1.27%) Cisco Certification
6 2 (1.27%) ITIL Foundation Certificate
6 2 (1.27%) PMP
6 2 (1.27%) VCP6
6 2 (1.27%) VMware Certified Professional (VCP)
7 1 (0.64%) MOS
7 1 (0.64%) PhD
7 1 (0.64%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 36 (22.93%) SLA
2 2 (1.27%) ISO/IEC 20000
2 2 (1.27%) QA
3 1 (0.64%) Data Quality
System Software
1 25 (15.92%) Active Directory
2 10 (6.37%) VMware Infrastructure
3 2 (1.27%) Firmware
3 2 (1.27%) Hyper-V
3 2 (1.27%) NFS
3 2 (1.27%) VMware NSX
4 1 (0.64%) BitLocker
4 1 (0.64%) Docker
4 1 (0.64%) vSphere
Systems Management
1 9 (5.73%) Puppet
2 8 (5.10%) Ansible
3 7 (4.46%) SCCM
4 5 (3.18%) Netcool
5 4 (2.55%) Opscode Chef
6 3 (1.91%) Norton AntiVirus
6 3 (1.91%) SCOrch
7 2 (1.27%) Single Sign-On
7 2 (1.27%) vRealize
7 2 (1.27%) vRealize Orchestrator
8 1 (0.64%) Kibana
8 1 (0.64%) logstash
8 1 (0.64%) MAILsweeper
8 1 (0.64%) Microsoft Intune
8 1 (0.64%) NSN NetAct
8 1 (0.64%) OpenView
8 1 (0.64%) SCOM
8 1 (0.64%) SCVMM
8 1 (0.64%) ServiceCenter
8 1 (0.64%) SolarWinds Orion
Vendors
1 157 (100.00%) Remedy
2 111 (70.70%) BMC
3 24 (15.29%) ServiceNow
4 12 (7.64%) Microsoft
5 10 (6.37%) Red Hat
5 10 (6.37%) VMware
6 9 (5.73%) CA
6 9 (5.73%) ComArch
6 9 (5.73%) Oracle
6 9 (5.73%) TIBCO
6 9 (5.73%) UiPath
7 8 (5.10%) HP
8 6 (3.82%) Capita
9 5 (3.18%) Apple
9 5 (3.18%) IBM
9 5 (3.18%) Symantec
10 4 (2.55%) Cisco
11 3 (1.91%) Sage
11 3 (1.91%) Xerox
12 2 (1.27%) SaltStack