Period
to 17 January 2018

The median contractor rate for a Desktop Support was £165 per day in advertised job vacancies during the 6 months to 17 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 205 234 190
Rank change year-on-year +29 -44 -37
Contract jobs requiring a Desktop Support 1,322 1,091 1,424
As % of all contract IT jobs advertised in the UK 1.32% 1.12% 1.34%
As % of the Job Titles category 1.39% 1.18% 1.41%
Number of daily rates quoted 759 567 676
UK median daily rate £165 £170 £168
Median daily rate % change year-on-year -2.94% +1.49% -3.60%
10th Percentile £110 £109 £106
90th Percentile £381 £388 £375
UK excluding London median daily rate £160 £165 £165
% change year-on-year -3.03% - -
Number of hourly rates quoted 252 234 354
UK median hourly rate £16.00 £15.00 £15.86
Median hourly rate % change year-on-year +6.67% -5.39% +1.63%
10th Percentile £12.06 £10.88 £11.17
90th Percentile £23.45 £22.59 £22.00
UK excluding London median hourly rate £15.50 £14.50 £15.50
% change year-on-year +6.90% -6.45% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 95,102 92,258 100,985
% of contract IT jobs with a recognized job title 94.81% 94.78% 94.95%
Number of daily rates quoted 63,208 60,233 64,366
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £254 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.70%
Number of hourly rates quoted 2,777 3,239 3,822
UK median hourly rate £18.50 £18.00 £18.51
Median hourly rate % change year-on-year +2.78% -2.76% +12.18%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.25 £47.14
UK excluding London median hourly rate £17.50 £17.50 £18.00
% change year-on-year - -2.78% +9.09%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support.

Contractor daily rate trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support over the 6 months to 17 January 2018.

Contractor daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support.

Contractor hourly rate trend for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support over the 6 months to 17 January 2018.

Contractor hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +22 1,219 £170 -2.86% 203
UK excluding London +32 763 £160 -3.03% 117
London +41 539 £173 -3.36% 97
South East -5 215 £155 -0.80% 42
North of England +44 163 £180 +2.86% 20
Midlands +27 117 £175 +5.26% 14
South West +34 116 £150 -3.23% 14
North West +48 90 £200 +11.11% 12
West Midlands +9 73 £170 -9.33% 8
East of England -34 68 £143 -13.64% 16
Yorkshire +13 55 £150 -3.23% 5
Scotland -13 52 £150 -9.80% 8
East Midlands +17 44 £180 +16.13% 6
Wales +22 32 £160 +16.36%
North East +32 20 £275 +57.14% 3
Channel Islands - 2 £130 - 1

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support in the job title.

1 959 (72.54%) Windows
2 514 (38.88%) Active Directory
3 500 (37.82%) Windows 7
4 406 (30.71%) Microsoft
5 397 (30.03%) Windows 10
6 334 (25.26%) Microsoft Office
7 241 (18.23%) Office 365
8 237 (17.93%) SCCM
9 236 (17.85%) ITIL
10 177 (13.39%) Security Cleared
11 170 (12.86%) Finance
12 162 (12.25%) Citrix
13 150 (11.35%) SC Cleared
14 129 (9.76%) Apple
15 118 (8.93%) VMware
16 117 (8.85%) Migration
17 110 (8.32%) Windows Server
18 109 (8.25%) MS Exchange
19 104 (7.87%) LAN
20 99 (7.49%) Blackberry
21 97 (7.34%) SLA
22 92 (6.96%) DNS
22 92 (6.96%) Microsoft Certification
22 92 (6.96%) Windows 8
23 87 (6.58%) TCP/IP
24 81 (6.13%) Time Management
24 81 (6.13%) Cisco
25 80 (6.05%) HP
25 80 (6.05%) Windows XP
26 78 (5.90%) Analytical Skills

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 109 (8.25%) MS Exchange
2 46 (3.48%) Skype for Business
3 37 (2.80%) SharePoint
4 35 (2.65%) IBM Notes
5 28 (2.12%) Exchange Server 2010
6 27 (2.04%) Blackberry Enterprise Server
7 12 (0.91%) IIS
8 11 (0.83%) Exchange Server 2013
9 8 (0.61%) Apache
10 7 (0.53%) Exchange Server 2007
11 6 (0.45%) Tomcat
12 4 (0.30%) Exchange Server 2003
13 3 (0.23%) SharePoint 2013
14 2 (0.15%) GroupWise
14 2 (0.15%) JBoss
15 1 (0.076%) CMS
Applications
1 334 (25.26%) Microsoft Office
2 41 (3.10%) Microsoft Excel
3 30 (2.27%) Microsoft PowerPoint
4 19 (1.44%) MS Visio
5 7 (0.53%) Adobe Creative Suite
6 5 (0.38%) AutoCAD
6 5 (0.38%) Microsoft Project
7 4 (0.30%) Acrobat
7 4 (0.30%) Spreadsheet
8 1 (0.076%) Photoshop
8 1 (0.076%) Revit
Business Applications
1 18 (1.36%) Eikon
2 7 (0.53%) Remedy ITSM
3 4 (0.30%) RMDS
4 2 (0.15%) assyst
5 1 (0.076%) Summit
Cloud Services
1 241 (18.23%) Office 365
2 10 (0.76%) OneDrive
3 9 (0.68%) Microsoft Azure
4 6 (0.45%) Amazon AWS
5 4 (0.30%) SaaS
6 3 (0.23%) Azure Active Directory
7 2 (0.15%) Cloud Computing
7 2 (0.15%) Yammer
8 1 (0.076%) G Suite
8 1 (0.076%) IaaS
8 1 (0.076%) PaaS
Communications & Networking
1 104 (7.87%) LAN
2 92 (6.96%) DNS
3 87 (6.58%) TCP/IP
4 75 (5.67%) VPN
5 70 (5.30%) WAN
6 68 (5.14%) DHCP
7 48 (3.63%) Internet
8 35 (2.65%) Skype
9 33 (2.50%) Wireless
10 25 (1.89%) Remote Desktop
11 21 (1.59%) Wi-Fi
12 18 (1.36%) Firewall
13 16 (1.21%) SMS
14 15 (1.13%) Cisco IOS
14 15 (1.13%) IP Telephony
15 14 (1.06%) Ethernet
15 14 (1.06%) VoIP
16 13 (0.98%) SAN
17 9 (0.68%) Intranet
17 9 (0.68%) Network Security
Database & Business Intelligence
1 38 (2.87%) SQL Server
2 13 (0.98%) NoSQL
2 13 (0.98%) SQL Server 2000
3 7 (0.53%) SQL Server 2005
4 5 (0.38%) Hadoop
5 4 (0.30%) MySQL
5 4 (0.30%) Oracle Reports
6 2 (0.15%) GIS
6 2 (0.15%) MS Access
6 2 (0.15%) SQL Server 2008
7 1 (0.076%) BusinessObjects
7 1 (0.076%) EDRMS
7 1 (0.076%) SQL Server 2014
7 1 (0.076%) SQL Server 2016
7 1 (0.076%) SQL Server Integration Services
Development Applications
1 13 (0.98%) AccuRev
1 13 (0.98%) JIRA
2 9 (0.68%) MSI
3 2 (0.15%) Git (software)
3 2 (0.15%) Visual Studio
4 1 (0.076%) InstallShield
4 1 (0.076%) Maven
General
1 170 (12.86%) Finance
2 70 (5.30%) Banking
3 34 (2.57%) Legal
4 25 (1.89%) Telecoms
5 24 (1.82%) Investment Banking
5 24 (1.82%) Law
6 21 (1.59%) Manufacturing
7 19 (1.44%) Back Office
8 16 (1.21%) Financial Institution
9 15 (1.13%) Retail
10 13 (0.98%) French Language
11 10 (0.76%) Electronics
11 10 (0.76%) Marketing
12 9 (0.68%) Retail Banking
13 8 (0.61%) Front Office
14 7 (0.53%) Advertising
14 7 (0.53%) Pharmaceutical
15 2 (0.15%) Multimedia
15 2 (0.15%) Private Banking
15 2 (0.15%) Publishing
Libraries, Frameworks & Software Standards
1 19 (1.44%) WPF
2 18 (1.36%) .NET
3 16 (1.21%) .NET Framework
4 15 (1.13%) WCF
5 14 (1.06%) WinForms
6 3 (0.23%) Middleware
7 2 (0.15%) COM
7 2 (0.15%) HTML
7 2 (0.15%) Oracle Fusion
7 2 (0.15%) Software Packaging
7 2 (0.15%) Web Services
7 2 (0.15%) XMPP
8 1 (0.076%) 802.1X
8 1 (0.076%) HTML5
8 1 (0.076%) Polymer
8 1 (0.076%) SOAP
8 1 (0.076%) Spring
8 1 (0.076%) TIBCO EMS
8 1 (0.076%) X-Windows
Miscellaneous
1 99 (7.49%) Blackberry
2 78 (5.90%) Analytical Skills
3 66 (4.99%) iPhone
4 46 (3.48%) Video Conferencing
5 43 (3.25%) iPad
6 39 (2.95%) Smartphone
7 33 (2.50%) Driving Licence
8 30 (2.27%) Computer Science
9 29 (2.19%) Data Centre
10 27 (2.04%) Fat Client
10 27 (2.04%) Thin Client
11 19 (1.44%) BYOD
12 18 (1.36%) Management Information System
12 18 (1.36%) NHS
13 16 (1.21%) PDA
14 12 (0.91%) Client/Server
15 11 (0.83%) Enterprise Software
16 9 (0.68%) CMDB
16 9 (0.68%) Hedge funds
16 9 (0.68%) User Experience
Operating Systems
1 959 (72.54%) Windows
2 500 (37.82%) Windows 7
3 397 (30.03%) Windows 10
4 110 (8.32%) Windows Server
5 92 (6.96%) Windows 8
6 80 (6.05%) Windows XP
7 71 (5.37%) Android
8 65 (4.92%) Apple iOS
9 63 (4.77%) Windows Server 2008
10 47 (3.56%) Windows Server 2012
11 42 (3.18%) Mac OS
12 27 (2.04%) Mac OS X
13 21 (1.59%) Windows Vista
14 20 (1.51%) Windows Server 2003
15 16 (1.21%) Linux
16 13 (0.98%) Unix
17 5 (0.38%) NetWare
17 5 (0.38%) Windows 2000
18 3 (0.23%) Ubuntu
19 2 (0.15%) Windows Mobile
Processes & Methodologies
1 236 (17.85%) ITIL
2 117 (8.85%) Migration
3 81 (6.13%) Time Management
4 60 (4.54%) Break/Fix
5 52 (3.93%) Service Management
6 44 (3.33%) Service Delivery
7 40 (3.03%) Incident Management
8 38 (2.87%) Problem Management
9 35 (2.65%) Project Management
10 32 (2.42%) Asset Management
11 31 (2.34%) Mobile Device Management
12 28 (2.12%) ITSM
13 27 (2.04%) Agile Software Development
13 27 (2.04%) Change Management
14 23 (1.74%) Software Deployment
15 19 (1.44%) Continuous Improvement
15 19 (1.44%) Root Cause Analysis
16 18 (1.36%) Stakeholder Management
17 17 (1.29%) Line Management
18 16 (1.21%) Application Packaging
Programming Languages
1 40 (3.03%) SQL
2 25 (1.89%) PowerShell
3 17 (1.29%) Java
4 8 (0.61%) C
5 7 (0.53%) VBScript
6 6 (0.45%) C#
7 5 (0.38%) C++
7 5 (0.38%) T-SQL
7 5 (0.38%) VBA
8 4 (0.30%) JavaScript
8 4 (0.30%) Python
9 3 (0.23%) VB
10 2 (0.15%) Shell Script
10 2 (0.15%) VB.NET
11 1 (0.076%) Bash Shell
11 1 (0.076%) Pascal
11 1 (0.076%) PHP
Qualifications
1 177 (13.39%) Security Cleared
2 150 (11.35%) SC Cleared
3 92 (6.96%) Microsoft Certification
4 59 (4.46%) MCSE
5 53 (4.01%) Degree
6 40 (3.03%) MCP
7 31 (2.34%) MCDST
8 29 (2.19%) MCSA
9 14 (1.06%) A+ Certification
10 13 (0.98%) Computer Science Degree
11 10 (0.76%) BPSS Clearance
11 10 (0.76%) MCITP
11 10 (0.76%) MCSM
11 10 (0.76%) Network+ Certification
12 9 (0.68%) ACHDS
12 9 (0.68%) DV Cleared
12 9 (0.68%) ITIL Foundation Certificate
13 8 (0.61%) ACDT
13 8 (0.61%) ACTC
13 8 (0.61%) ITIL Certification
Quality Assurance & Compliance
1 97 (7.34%) SLA
2 9 (0.68%) ISO/IEC 27001
3 8 (0.61%) Disclosure Scotland
4 7 (0.53%) ISO 9001
5 5 (0.38%) PMO
5 5 (0.38%) QA
6 1 (0.076%) GDPR
System Software
1 514 (38.88%) Active Directory
2 67 (5.07%) VMware Infrastructure
3 55 (4.16%) Microsoft App-V
4 39 (2.95%) XenApp
5 38 (2.87%) Hyper-V
6 27 (2.04%) XenDesktop
7 18 (1.36%) Virtual Desktop
8 13 (0.98%) BitLocker
8 13 (0.98%) XenServer
9 11 (0.83%) Virtual Servers
10 10 (0.76%) Virtual Machines
10 10 (0.76%) vSphere
11 9 (0.68%) VMware Workstation
12 7 (0.53%) VMware ESXi
13 3 (0.23%) iptables
13 3 (0.23%) Terminal Services
14 2 (0.15%) Microsoft Virtual Server
15 1 (0.076%) Firmware
15 1 (0.076%) Samba
Systems Management
1 237 (17.93%) SCCM
2 23 (1.74%) Systems Management Server (SMS)
3 16 (1.21%) AirWatch
4 15 (1.13%) Norton AntiVirus
5 9 (0.68%) SCOM
6 8 (0.61%) WSUS
7 6 (0.45%) Backup Exec
7 6 (0.45%) DameWare
7 6 (0.45%) Microsoft Data Protection Manager
7 6 (0.45%) Symantec Endpoint Protection
8 5 (0.38%) NetBackup
9 4 (0.30%) Microsoft Intune
10 3 (0.23%) HP SIM
10 3 (0.23%) Jamf Pro
10 3 (0.23%) McAfee ePO
10 3 (0.23%) Symantec Enterprise Vault
11 2 (0.15%) Packer
11 2 (0.15%) Puppet
11 2 (0.15%) SafeCom
11 2 (0.15%) ZENworks
Vendors
1 406 (30.71%) Microsoft
2 162 (12.25%) Citrix
3 129 (9.76%) Apple
4 118 (8.93%) VMware
5 81 (6.13%) Cisco
6 80 (6.05%) HP
7 46 (3.48%) Dell
7 46 (3.48%) Ivanti
8 37 (2.80%) Bloomberg
9 35 (2.65%) Lotus
10 33 (2.50%) Symantec
11 26 (1.97%) ServiceNow
12 25 (1.89%) Oracle
13 24 (1.82%) Remedy
13 24 (1.82%) Reuters
14 18 (1.36%) Avaya
15 12 (0.91%) FactSet
16 11 (0.83%) Wyse
17 10 (0.76%) Adobe
17 10 (0.76%) SAP