Period
to 20 July 2018

The median contractor rate for a Desktop Support was £180 per day in advertised job vacancies during the 6 months to 20 July 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 184 253 233
Rank change year-on-year +69 -20 -67
Contract jobs requiring a Desktop Support 1,555 944 1,245
As % of all contract IT jobs advertised in the UK 1.49% 0.99% 1.13%
As % of the Job Titles category 1.57% 1.04% 1.19%
Number of daily rates quoted 787 542 651
UK median daily rate £180 £163 £175
Median daily rate % change year-on-year +10.77% -7.14% -
10th Percentile £114 £110 £105
90th Percentile £410 £400 £423
UK excluding London median daily rate £170 £150 £160
% change year-on-year +13.33% -6.25% -8.57%
Number of hourly rates quoted 417 205 257
UK median hourly rate £15.86 £15.00 £15.00
Median hourly rate % change year-on-year +5.73% - -
10th Percentile £11.17 £11.00 £10.50
90th Percentile £20.11 £21.15 £21.70
UK excluding London median hourly rate £15.00 £14.50 £15.00
% change year-on-year +3.45% -3.33% +7.14%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 98,830 90,441 104,671
% of contract IT jobs with a recognized job title 94.86% 94.94% 95.07%
Number of daily rates quoted 64,752 58,615 68,085
UK median daily rate £450 £428 £425
Median daily rate % change year-on-year +5.26% +0.59% +6.25%
10th Percentile £269 £263 £256
90th Percentile £638 £619 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,197 2,912 3,137
UK median hourly rate £18.50 £18.50 £19.00
Median hourly rate % change year-on-year - -2.63% +8.57%
10th Percentile £11.00 £10.75 £10.44
90th Percentile £48.75 £50.00 £47.39
UK excluding London median hourly rate £17.50 £17.50 £19.00
% change year-on-year - -7.89% +11.76%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support.

Contractor daily rate trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support over the 6 months to 20 July 2018.

Contractor daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support.

Contractor hourly rate trend for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support over the 6 months to 20 July 2018.

Contractor hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +78 1,400 £176 +6.36% 158
UK excluding London +54 918 £170 +13.33% 103
London +84 583 £190 +8.57% 63
South East +24 274 £163 +8.33% 27
North of England +34 170 £225 +50.00% 18
South West +41 128 £160 -5.88% 18
East of England +24 124 £140 +1.45% 22
Midlands +35 123 £150 - 10
North West +28 102 £325 +116.67% 12
Scotland -18 72 £200 +32.89% 7
West Midlands +7 71 £150 - 8
Yorkshire +8 56 £225 +80.00% 5
East Midlands +23 53 £125 -10.71% 2
Wales -6 20 £281 +81.45% 1
North East -9 12 £154 -10.39% 1
Northern Ireland - 7 £120 -
Channel Islands -1 4 £155 -

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 1,114 (71.64%) Windows
2 643 (41.35%) Active Directory
3 603 (38.78%) Windows 10
4 512 (32.93%) Microsoft
5 465 (29.90%) Windows 7
6 344 (22.12%) Microsoft Office
7 331 (21.29%) Office 365
8 307 (19.74%) SCCM
9 236 (15.18%) Migration
10 230 (14.79%) Security Cleared
11 226 (14.53%) ITIL
12 203 (13.05%) SC Cleared
13 181 (11.64%) Apple
14 175 (11.25%) Windows XP
15 174 (11.19%) Finance
16 173 (11.13%) Citrix
17 159 (10.23%) Time Management
18 152 (9.77%) Windows Server
19 128 (8.23%) Break/Fix
20 120 (7.72%) SLA
21 114 (7.33%) VMware
22 94 (6.05%) Windows 8
22 94 (6.05%) LAN
23 87 (5.59%) HP
23 87 (5.59%) Windows Server 2008
24 84 (5.40%) Cisco
25 82 (5.27%) VMware Infrastructure
26 80 (5.14%) VPN
27 79 (5.08%) MS Exchange
28 78 (5.02%) DNS

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 79 (5.08%) MS Exchange
2 41 (2.64%) Skype for Business
3 31 (1.99%) SharePoint
4 25 (1.61%) Blackberry Enterprise Server
5 19 (1.22%) IBM Notes
6 18 (1.16%) Exchange Server 2010
7 8 (0.51%) Exchange Server 2013
8 6 (0.39%) Apache
9 5 (0.32%) Exchange Server 2007
9 5 (0.32%) IIS
10 2 (0.13%) Exchange Server 2003
11 1 (0.064%) Confluence
11 1 (0.064%) GroupWise
11 1 (0.064%) WordPress
Applications
1 344 (22.12%) Microsoft Office
2 48 (3.09%) Microsoft Excel
3 20 (1.29%) Microsoft PowerPoint
4 14 (0.90%) MS Visio
5 7 (0.45%) Microsoft Project
6 3 (0.19%) Acrobat
6 3 (0.19%) AutoCAD
6 3 (0.19%) Mozilla Thunderbird
7 2 (0.13%) Adobe Creative Suite
7 2 (0.13%) Spreadsheet
8 1 (0.064%) Adobe Illustrator
8 1 (0.064%) InDesign
8 1 (0.064%) Revit
8 1 (0.064%) SOLIDWORKS
Business Applications
1 7 (0.45%) Remedy ITSM
2 1 (0.064%) Carpe Diem
2 1 (0.064%) Dynamics CRM
2 1 (0.064%) Eikon
2 1 (0.064%) Primavera
2 1 (0.064%) SAP GTS
2 1 (0.064%) thinkFolio
Cloud Services
1 331 (21.29%) Office 365
2 34 (2.19%) Microsoft Azure
3 17 (1.09%) OneDrive
4 11 (0.71%) SaaS
5 10 (0.64%) G Suite
6 6 (0.39%) Mimecast
7 5 (0.32%) Amazon AWS
8 3 (0.19%) Azure Active Directory
8 3 (0.19%) PaaS
9 1 (0.064%) Adobe Creative Cloud
9 1 (0.064%) Amazon CloudWatch
9 1 (0.064%) BlazeMeter
9 1 (0.064%) Cloud Computing
9 1 (0.064%) Dynamics 365
9 1 (0.064%) GitHub
9 1 (0.064%) Google Cloud Platform
9 1 (0.064%) Google Drive
9 1 (0.064%) IaaS
9 1 (0.064%) Slack
Communications & Networking
1 94 (6.05%) LAN
2 80 (5.14%) VPN
3 78 (5.02%) DNS
4 75 (4.82%) WAN
5 59 (3.79%) DHCP
5 59 (3.79%) Skype
6 44 (2.83%) Internet
7 41 (2.64%) Remote Desktop
8 39 (2.51%) Firewall
9 34 (2.19%) VoIP
10 32 (2.06%) TCP/IP
11 24 (1.54%) Wireless
12 22 (1.41%) Wi-Fi
13 14 (0.90%) Cisco IOS
14 13 (0.84%) VLAN
15 12 (0.77%) 3G
15 12 (0.77%) IP Telephony
16 11 (0.71%) SMS
17 9 (0.58%) SAN
17 9 (0.58%) WLAN
Database & Business Intelligence
1 33 (2.12%) SQL Server
2 9 (0.58%) NoSQL
2 9 (0.58%) SQL Server 2000
3 8 (0.51%) SQL Server 2005
4 7 (0.45%) Amazon RDS
5 6 (0.39%) SQL Server 2008
6 5 (0.32%) SQL Server 2012
7 4 (0.26%) Blockchain
8 3 (0.19%) SQL Server 2014
8 3 (0.19%) SQL Server 2016
8 3 (0.19%) SQL Server Integration Services
8 3 (0.19%) SQL Server Reporting Services
9 2 (0.13%) GIS
10 1 (0.064%) Big Data
10 1 (0.064%) Oracle Database
10 1 (0.064%) Power BI
Development Applications
1 17 (1.09%) MSI
2 13 (0.84%) JIRA
3 12 (0.77%) InstallShield
4 10 (0.64%) Eclipse
5 9 (0.58%) AccuRev
5 9 (0.58%) Git (software)
6 8 (0.51%) Eclipse RCP
6 8 (0.51%) Gradle
7 7 (0.45%) Team Foundation Server
8 6 (0.39%) Maven
9 4 (0.26%) Visual Studio
9 4 (0.26%) WinDbg
10 3 (0.19%) AdminStudio
10 3 (0.19%) Subversion
11 1 (0.064%) Hudson
11 1 (0.064%) JMeter
11 1 (0.064%) LoadRunner
11 1 (0.064%) TestComplete
11 1 (0.064%) The Grinder
11 1 (0.064%) Zephyr
General
1 174 (11.19%) Finance
2 63 (4.05%) Banking
3 39 (2.51%) Law
4 35 (2.25%) Telecoms
5 28 (1.80%) Retail
6 25 (1.61%) Legal
6 25 (1.61%) Manufacturing
7 15 (0.96%) Marketing
8 13 (0.84%) Electronics
9 11 (0.71%) Games
10 10 (0.64%) French Language
10 10 (0.64%) Front Office
10 10 (0.64%) Investment Banking
11 9 (0.58%) Back Office
12 8 (0.51%) Advertising
13 6 (0.39%) Financial Institution
13 6 (0.39%) Pharmaceutical
14 5 (0.32%) Publishing
15 3 (0.19%) Corporate Banking
16 2 (0.13%) Local Government
Libraries, Frameworks & Software Standards
1 34 (2.19%) .NET
2 27 (1.74%) WPF
3 15 (0.96%) Software Packaging
3 15 (0.96%) WCF
4 14 (0.90%) WinForms
5 8 (0.51%) JavaFX
5 8 (0.51%) OSGi
5 8 (0.51%) Swing
6 6 (0.39%) XMPP
7 5 (0.32%) .NET Framework
7 5 (0.32%) LDAP
8 4 (0.26%) Qt
8 4 (0.26%) Web Services
9 3 (0.19%) COM
10 2 (0.13%) 802.1X
10 2 (0.13%) ASP.NET
10 2 (0.13%) AWT
10 2 (0.13%) Middleware
10 2 (0.13%) SWT
11 1 (0.064%) ASP.NET MVC 5
Miscellaneous
1 61 (3.92%) Blackberry
2 59 (3.79%) Analytical Skills
2 59 (3.79%) Video Conferencing
3 56 (3.60%) iPhone
4 46 (2.96%) Smartphone
5 39 (2.51%) iPad
6 30 (1.93%) Self-Motivation
7 26 (1.67%) Fat Client
7 26 (1.67%) Thin Client
8 22 (1.41%) Management Information System
9 21 (1.35%) Computer Science
9 21 (1.35%) User Experience
10 20 (1.29%) Data Centre
11 16 (1.03%) NHS
12 11 (0.71%) Driving Licence
13 9 (0.58%) Mobile App
14 7 (0.45%) AS400
14 7 (0.45%) BYOD
14 7 (0.45%) Hedge funds
15 6 (0.39%) PDA
Operating Systems
1 1,114 (71.64%) Windows
2 603 (38.78%) Windows 10
3 465 (29.90%) Windows 7
4 175 (11.25%) Windows XP
5 152 (9.77%) Windows Server
6 94 (6.05%) Windows 8
7 87 (5.59%) Windows Server 2008
8 78 (5.02%) Apple iOS
9 75 (4.82%) Android
10 54 (3.47%) Mac OS X
11 52 (3.34%) Windows Server 2012
12 41 (2.64%) Mac OS
13 29 (1.86%) Linux
13 29 (1.86%) Windows Server 2003
14 11 (0.71%) Windows Vista
15 10 (0.64%) Windows 2000
16 7 (0.45%) Unix
17 5 (0.32%) CentOS
17 5 (0.32%) Mac OS X Server
18 4 (0.26%) Ubuntu
Processes & Methodologies
1 236 (15.18%) Migration
2 226 (14.53%) ITIL
3 159 (10.23%) Time Management
4 128 (8.23%) Break/Fix
5 77 (4.95%) Problem-Solving
6 58 (3.73%) Service Management
7 55 (3.54%) Agile Software Development
8 46 (2.96%) Asset Management
9 40 (2.57%) Service Delivery
10 37 (2.38%) Change Management
10 37 (2.38%) Incident Management
11 34 (2.19%) Application Packaging
12 33 (2.12%) ITSM
13 29 (1.86%) Problem Management
13 29 (1.86%) Software Deployment
14 27 (1.74%) Mobile Device Management
14 27 (1.74%) Project Management
15 22 (1.41%) Stakeholder Management
16 21 (1.35%) ITIL V3
17 20 (1.29%) Root Cause Analysis
Programming Languages
1 55 (3.54%) PowerShell
2 50 (3.22%) SQL
3 31 (1.99%) C#
4 11 (0.71%) Java
5 10 (0.64%) C
5 10 (0.64%) C++
6 8 (0.51%) VB.NET
6 8 (0.51%) VBScript
7 7 (0.45%) XAML
8 4 (0.26%) Bash Shell
8 4 (0.26%) VB
9 3 (0.19%) Python
9 3 (0.19%) T-SQL
10 2 (0.13%) JavaScript
11 1 (0.064%) Korn
11 1 (0.064%) Perl
11 1 (0.064%) Shell Script
11 1 (0.064%) VB6
11 1 (0.064%) VBA
Qualifications
1 230 (14.79%) Security Cleared
2 203 (13.05%) SC Cleared
3 75 (4.82%) Microsoft Certification
4 33 (2.12%) MCP
4 33 (2.12%) MCSE
5 32 (2.06%) Degree
6 23 (1.48%) MCSA
7 17 (1.09%) A+ Certification
8 16 (1.03%) DBS Check
9 14 (0.90%) Cisco Certification
10 12 (0.77%) DV Cleared
11 11 (0.71%) CCNA
12 8 (0.51%) ITIL Certification
13 7 (0.45%) MCDST
13 7 (0.45%) MCITP
14 6 (0.39%) BPSS Clearance
14 6 (0.39%) ITIL Foundation Certificate
15 4 (0.26%) Computer Science Degree
15 4 (0.26%) MCTS
15 4 (0.26%) PMI Certification
Quality Assurance & Compliance
1 120 (7.72%) SLA
2 10 (0.64%) QA
3 6 (0.39%) Disclosure Scotland
3 6 (0.39%) GDPR
4 4 (0.26%) ISO/IEC 27001
5 3 (0.19%) GxP
5 3 (0.19%) PMO
6 2 (0.13%) Cyber Essentials
6 2 (0.13%) PCI DSS
6 2 (0.13%) Sarbanes-Oxley
7 1 (0.064%) COBIT
7 1 (0.064%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 643 (41.35%) Active Directory
2 82 (5.27%) VMware Infrastructure
3 70 (4.50%) Microsoft App-V
4 48 (3.09%) XenApp
5 46 (2.96%) XenDesktop
6 44 (2.83%) Virtual Desktop
7 38 (2.44%) BitLocker
8 32 (2.06%) Hyper-V
9 12 (0.77%) Terminal Services
10 10 (0.64%) VMware ESXi
11 9 (0.58%) Virtual Machines
12 7 (0.45%) vSphere
13 4 (0.26%) XenServer
14 3 (0.19%) Samba
14 3 (0.19%) VMware Workstation
15 2 (0.13%) Firmware
15 2 (0.13%) VMware NSX
16 1 (0.064%) Microsoft Virtual Server
16 1 (0.064%) Terminal Server
16 1 (0.064%) Virtual Servers
Systems Management
1 307 (19.74%) SCCM
2 26 (1.67%) Systems Management Server (SMS)
3 18 (1.16%) Norton AntiVirus
4 17 (1.09%) WSUS
5 16 (1.03%) Microsoft Intune
6 11 (0.71%) AirWatch
6 11 (0.71%) Symantec Endpoint Protection
7 9 (0.58%) SCOM
8 8 (0.51%) NetBackup
9 7 (0.45%) Backup Exec
10 6 (0.39%) McAfee ePO
10 6 (0.39%) SCOrch
11 4 (0.26%) Cisco CUCM
11 4 (0.26%) Perfmon
11 4 (0.26%) XenMobile
12 3 (0.19%) OpenView Configuration Management
13 2 (0.13%) SCSM
13 2 (0.13%) Tivoli
13 2 (0.13%) Tivoli Endpoint Manager
13 2 (0.13%) vRealize
Vendors
1 512 (32.93%) Microsoft
2 181 (11.64%) Apple
3 173 (11.13%) Citrix
4 114 (7.33%) VMware
5 87 (5.59%) HP
6 84 (5.40%) Cisco
7 63 (4.05%) Ivanti
8 33 (2.12%) Remedy
9 30 (1.93%) ServiceNow
10 28 (1.80%) Dell
10 28 (1.80%) Symantec
11 26 (1.67%) Adobe
12 21 (1.35%) Bloomberg
12 21 (1.35%) Sophos
13 18 (1.16%) SAP
14 17 (1.09%) Altiris
15 16 (1.03%) Lotus
15 16 (1.03%) McAfee
16 15 (0.96%) Google
16 15 (0.96%) Reuters