Period
to 19 September 2017

The median contractor rate for a Desktop Support was £175 per day in advertised job vacancies during the 6 months to 19 September 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK
6 months to
19 Sep 2017
Same period 2016 Same period 2015
Rank 236 229 173
Rank change year-on-year -7 -56 -31
Contract jobs requiring a Desktop Support 1073 1200 1599
As % of all contract IT jobs advertised in the UK 1.09% 1.12% 1.41%
As % of the Job Titles category 1.15% 1.18% 1.49%
Number of daily rates quoted 618 633 704
UK median daily rate £175 £170 £175
Median daily rate % change year-on-year +2.94% -2.86% -
10th Percentile £107 £105 £105
90th Percentile £402 £399 £386
UK excluding London median daily rate £172 £160 £170
% change year-on-year +7.50% -5.88% -2.86%
Number of hourly rates quoted 215 225 474
UK median hourly rate £14.50 £15.00 £15.13
Median hourly rate % change year-on-year -3.33% -0.86% -2.39%
10th Percentile £10.85 £10.50 £11.00
90th Percentile £21.55 £21.80 £21.00
UK excluding London median hourly rate £14.20 £14.00 £15.00
% change year-on-year +1.43% -6.67% -0.83%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 93561 101498 107666
% of contract IT jobs with a recognized job title 94.80% 94.83% 94.94%
Number of daily rates quoted 61101 66325 68182
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £243
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +7.14%
Number of hourly rates quoted 2818 3137 4100
UK median hourly rate £18.81 £19.00 £18.00
Median hourly rate % change year-on-year -1.00% +5.56% +5.88%
10th Percentile £10.75 £10.31 £10.50
90th Percentile £48.75 £46.50 £43.75
UK excluding London median hourly rate £18.00 £18.80 £17.50
% change year-on-year -4.26% +7.43% +4.04%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support.

Contractor daily rate trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support over the 6 months to 19 September 2017.

Contractor daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support.

Contractor hourly rate trend for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support over the 6 months to 19 September 2017.

Contractor hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 19 September 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England 0 977 £175 - 75
UK excluding London -3 656 £172 +7.50% 55
London -23 386 £178 +1.90% 27
South East -24 157 £185 +23.33% 12
North of England +37 137 £203 -6.90% 12
South West +14 108 £163 -9.72% 7
East of England -12 99 £130 -10.34% 9
Midlands -7 84 £199 +13.57% 8
North West +33 74 £300 +22.45% 8
West Midlands -2 50 £225 +28.57% 6
Scotland +41 49 £151 -2.11% 6
Yorkshire +13 39 £125 - 3
East Midlands -6 34 £155 -31.11% 2
North East +31 25 £213 -8.60% 1
Wales -12 22 £175 +29.63% 1

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 September 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support in the job title.

1 786 (73.25%) Windows
2 456 (42.50%) Active Directory
3 411 (38.30%) Windows 7
4 393 (36.63%) Microsoft
5 276 (25.72%) Microsoft Office
6 263 (24.51%) Windows 10
7 213 (19.85%) SCCM
8 205 (19.11%) Office 365
9 175 (16.31%) ITIL
10 154 (14.35%) Citrix
11 144 (13.42%) Finance
12 123 (11.46%) Security Cleared
13 106 (9.88%) VMware
14 104 (9.69%) Migration
15 97 (9.04%) Windows Server
16 95 (8.85%) Microsoft Certification
16 95 (8.85%) SC Cleared
17 93 (8.67%) Apple
17 93 (8.67%) Blackberry
18 86 (8.01%) LAN
19 84 (7.83%) MS Exchange
19 84 (7.83%) DNS
20 83 (7.74%) TCP/IP
20 83 (7.74%) Windows 8
21 82 (7.64%) Windows XP
22 77 (7.18%) Analytical Skills
23 76 (7.08%) Time Management
24 71 (6.62%) DHCP
25 70 (6.52%) Android
26 69 (6.43%) SLA

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (7.83%) MS Exchange
2 33 (3.08%) Skype for Business
3 29 (2.70%) Blackberry Enterprise Server
3 29 (2.70%) Exchange Server 2010
4 26 (2.42%) SharePoint
5 23 (2.14%) IBM Notes
6 13 (1.21%) Exchange Server 2007
7 11 (1.03%) IIS
8 9 (0.84%) Exchange Server 2013
9 6 (0.56%) Exchange Server 2003
10 3 (0.28%) Apache
10 3 (0.28%) CMS
10 3 (0.28%) GroupWise
11 1 (0.093%) SharePoint 2010
11 1 (0.093%) SharePoint Server
Applications
1 276 (25.72%) Microsoft Office
2 22 (2.05%) Microsoft Excel
3 18 (1.68%) Microsoft PowerPoint
4 10 (0.93%) MS Visio
5 7 (0.65%) Adobe Creative Suite
6 5 (0.47%) AutoCAD
7 2 (0.19%) Acrobat
7 2 (0.19%) Microsoft Project
7 2 (0.19%) Spreadsheet
8 1 (0.093%) Shockwave
Business Applications
1 21 (1.96%) Eikon
2 10 (0.93%) Remedy ITSM
3 2 (0.19%) assyst
3 2 (0.19%) Dynamics CRM
3 2 (0.19%) RMDS
4 1 (0.093%) Dynamics GP
4 1 (0.093%) Summit
4 1 (0.093%) SystmOne
4 1 (0.093%) thinkFolio
Cloud Services
1 205 (19.11%) Office 365
2 15 (1.40%) OneDrive
3 3 (0.28%) Azure Active Directory
3 3 (0.28%) G Suite
3 3 (0.28%) Microsoft Azure
4 2 (0.19%) Amazon AWS
4 2 (0.19%) Cloud Computing
4 2 (0.19%) Mimecast
4 2 (0.19%) PaaS
4 2 (0.19%) SaaS
5 1 (0.093%) Dynamics 365
5 1 (0.093%) Yammer
Communications & Networking
1 86 (8.01%) LAN
2 84 (7.83%) DNS
3 83 (7.74%) TCP/IP
4 71 (6.62%) DHCP
5 55 (5.13%) VPN
6 45 (4.19%) WAN
7 38 (3.54%) Internet
8 37 (3.45%) Wireless
9 28 (2.61%) Remote Desktop
10 24 (2.24%) Skype
11 18 (1.68%) Wi-Fi
12 17 (1.58%) VoIP
13 16 (1.49%) Firewall
14 15 (1.40%) Cisco IOS
14 15 (1.40%) Ethernet
15 11 (1.03%) SMS
16 9 (0.84%) 3G
16 9 (0.84%) WebEx
17 7 (0.65%) Network Security
18 6 (0.56%) WLAN
Database & Business Intelligence
1 25 (2.33%) SQL Server
2 7 (0.65%) NoSQL
2 7 (0.65%) SQL Server 2000
3 5 (0.47%) Hadoop
3 5 (0.47%) SQL Server 2005
4 3 (0.28%) Blockchain
5 2 (0.19%) MySQL
5 2 (0.19%) SQL Server 2008
6 1 (0.093%) EDRMS
Development Applications
1 14 (1.30%) MSI
2 7 (0.65%) AccuRev
2 7 (0.65%) JIRA
3 5 (0.47%) InstallShield
4 3 (0.28%) Visual Studio
5 2 (0.19%) AdminStudio
5 2 (0.19%) Git (software)
6 1 (0.093%) Eclipse
6 1 (0.093%) Maven
6 1 (0.093%) Robot Framework
6 1 (0.093%) SpecFlow
6 1 (0.093%) Subversion
6 1 (0.093%) Team Foundation Server
General
1 144 (13.42%) Finance
2 67 (6.24%) Banking
3 26 (2.42%) Telecoms
4 22 (2.05%) Legal
5 14 (1.30%) Retail
6 11 (1.03%) Electronics
6 11 (1.03%) Retail Banking
7 10 (0.93%) Back Office
7 10 (0.93%) Front Office
8 9 (0.84%) Investment Banking
8 9 (0.84%) Law
8 9 (0.84%) Manufacturing
9 8 (0.75%) Financial Institution
9 8 (0.75%) Pharmaceutical
10 7 (0.65%) Marketing
11 6 (0.56%) Local Government
12 5 (0.47%) French Language
12 5 (0.47%) Publishing
13 3 (0.28%) Advertising
14 2 (0.19%) Corporate Banking
Libraries, Frameworks & Software Standards
1 28 (2.61%) .NET
2 21 (1.96%) WPF
3 16 (1.49%) WCF
4 10 (0.93%) .NET Framework
5 8 (0.75%) WinForms
6 4 (0.37%) Middleware
7 3 (0.28%) Software Packaging
8 2 (0.19%) Flash
8 2 (0.19%) Web Services
8 2 (0.19%) XMPP
9 1 (0.093%) AngularJS
9 1 (0.093%) HTML
9 1 (0.093%) HTML5
9 1 (0.093%) JSON
9 1 (0.093%) LINQ
9 1 (0.093%) Polymer
9 1 (0.093%) RESTful
9 1 (0.093%) SOAP
9 1 (0.093%) Spring
9 1 (0.093%) WAP
Miscellaneous
1 93 (8.67%) Blackberry
2 77 (7.18%) Analytical Skills
3 44 (4.10%) iPhone
4 42 (3.91%) Video Conferencing
5 35 (3.26%) Smartphone
6 28 (2.61%) Fat Client
6 28 (2.61%) Thin Client
7 27 (2.52%) iPad
8 26 (2.42%) Driving Licence
9 22 (2.05%) Data Centre
10 21 (1.96%) Management Information System
11 20 (1.86%) Client/Server
12 18 (1.68%) Computer Science
13 13 (1.21%) BYOD
14 11 (1.03%) CMDB
15 9 (0.84%) PDA
15 9 (0.84%) Virtual Team
16 6 (0.56%) CESG
16 6 (0.56%) Cyber Defence
16 6 (0.56%) User Experience
Operating Systems
1 786 (73.25%) Windows
2 411 (38.30%) Windows 7
3 263 (24.51%) Windows 10
4 97 (9.04%) Windows Server
5 83 (7.74%) Windows 8
6 82 (7.64%) Windows XP
7 70 (6.52%) Android
8 61 (5.68%) Apple iOS
9 60 (5.59%) Windows Server 2008
10 53 (4.94%) Windows Server 2012
11 46 (4.29%) Mac OS
12 32 (2.98%) Windows Server 2003
13 26 (2.42%) Mac OS X
14 21 (1.96%) Linux
15 18 (1.68%) Windows Vista
16 10 (0.93%) Windows Mobile
17 7 (0.65%) Unix
18 6 (0.56%) Ubuntu
19 4 (0.37%) Windows Phone
20 3 (0.28%) NetWare
Processes & Methodologies
1 175 (16.31%) ITIL
2 104 (9.69%) Migration
3 76 (7.08%) Time Management
4 42 (3.91%) Service Management
5 41 (3.82%) Project Management
6 37 (3.45%) Break/Fix
7 33 (3.08%) Asset Management
8 32 (2.98%) Service Delivery
9 27 (2.52%) Incident Management
9 27 (2.52%) Mobile Device Management
10 24 (2.24%) Agile Software Development
11 23 (2.14%) Application Packaging
11 23 (2.14%) Data Migration
12 22 (2.05%) ITSM
12 22 (2.05%) Stakeholder Management
13 21 (1.96%) Change Management
14 16 (1.49%) Configuration Management
15 15 (1.40%) Information Security
16 14 (1.30%) PRINCE2
16 14 (1.30%) Root Cause Analysis
Programming Languages
1 40 (3.73%) SQL
2 25 (2.33%) PowerShell
3 17 (1.58%) C#
4 13 (1.21%) Java
5 10 (0.93%) C
5 10 (0.93%) VBScript
6 5 (0.47%) C++
6 5 (0.47%) Python
7 4 (0.37%) JavaScript
7 4 (0.37%) VB
8 3 (0.28%) T-SQL
9 2 (0.19%) Bash Shell
9 2 (0.19%) Perl
10 1 (0.093%) Korn
10 1 (0.093%) Pascal
10 1 (0.093%) Shell Script
10 1 (0.093%) VB.NET
10 1 (0.093%) XAML
Qualifications
1 123 (11.46%) Security Cleared
2 95 (8.85%) Microsoft Certification
2 95 (8.85%) SC Cleared
3 57 (5.31%) MCSE
4 46 (4.29%) Degree
5 35 (3.26%) MCP
6 33 (3.08%) MCSA
7 27 (2.52%) A+ Certification
8 23 (2.14%) MCDST
9 18 (1.68%) DBS Check
10 15 (1.40%) DV Cleared
11 12 (1.12%) Network+ Certification
12 11 (1.03%) MCSM
13 10 (0.93%) ACHDS
13 10 (0.93%) MCITP
14 9 (0.84%) ACDT
14 9 (0.84%) ACTC
14 9 (0.84%) Computer Science Degree
15 8 (0.75%) BPSS Clearance
15 8 (0.75%) DCSE
Quality Assurance & Compliance
1 69 (6.43%) SLA
2 9 (0.84%) QA
3 8 (0.75%) Disclosure Scotland
4 7 (0.65%) ISO 9001
4 7 (0.65%) ISO/IEC 27001
5 5 (0.47%) PMO
6 1 (0.093%) ISO/IEC 20000
6 1 (0.093%) Sarbanes-Oxley
System Software
1 456 (42.50%) Active Directory
2 61 (5.68%) Microsoft App-V
3 60 (5.59%) VMware Infrastructure
4 32 (2.98%) XenApp
5 26 (2.42%) Hyper-V
6 22 (2.05%) XenDesktop
7 19 (1.77%) Virtual Desktop
8 13 (1.21%) Virtual Machines
9 12 (1.12%) BitLocker
9 12 (1.12%) Virtual Servers
10 10 (0.93%) XenServer
11 9 (0.84%) vSphere
12 3 (0.28%) Terminal Services
12 3 (0.28%) Xen
13 2 (0.19%) Firmware
13 2 (0.19%) Microsoft Virtual Server
13 2 (0.19%) Terminal Server
13 2 (0.19%) VMware ESXi
14 1 (0.093%) Citrix Presentation Server
14 1 (0.093%) Samba
Systems Management
1 213 (19.85%) SCCM
2 20 (1.86%) Systems Management Server (SMS)
3 13 (1.21%) Norton AntiVirus
4 10 (0.93%) WSUS
5 9 (0.84%) Microsoft Intune
5 9 (0.84%) SCOM
6 8 (0.75%) AirWatch
7 7 (0.65%) Symantec Endpoint Protection
8 3 (0.28%) Backup Exec
8 3 (0.28%) DameWare
8 3 (0.28%) SafeCom
8 3 (0.28%) XenMobile
9 2 (0.19%) McAfee ePO
9 2 (0.19%) Microsoft Data Protection Manager
9 2 (0.19%) Packer
9 2 (0.19%) Puppet
9 2 (0.19%) SCOrch
9 2 (0.19%) SolarWinds Orion
9 2 (0.19%) Tivoli
9 2 (0.19%) Tivoli Storage Manager
Vendors
1 393 (36.63%) Microsoft
2 154 (14.35%) Citrix
3 106 (9.88%) VMware
4 93 (8.67%) Apple
5 64 (5.96%) Cisco
6 63 (5.87%) HP
7 38 (3.54%) Dell
8 36 (3.36%) Bloomberg
9 30 (2.80%) ServiceNow
10 23 (2.14%) Lotus
10 23 (2.14%) Symantec
11 22 (2.05%) Remedy
12 20 (1.86%) AppSense
13 19 (1.77%) Reuters
14 17 (1.58%) LANDesk
15 15 (1.40%) SolarWinds
16 14 (1.30%) Oracle
17 13 (1.21%) Adobe
17 13 (1.21%) FactSet
18 12 (1.12%) Altiris