Desktop Support Contracts

Desktop Support
UK

The median Desktop Support daily rate in the UK is £200 according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 309 293 349
Rank change year-on-year -16 +56 +93
Contract jobs requiring a Desktop Support 320 537 682
As % of all contract jobs advertised in the UK 0.74% 0.90% 0.77%
As % of the Job Titles category 0.80% 0.95% 0.80%
Number of daily rates quoted 239 386 463
10th Percentile £124 £140 £123
25th Percentile £143 £163 £145
Median daily rate (50th Percentile) £200 £200 £182
Median % change year-on-year - +9.89% +5.51%
75th Percentile £225 £250 £225
90th Percentile £280 £297 £262
UK excluding London median daily rate £200 £200 £175
% change year-on-year - +14.29% +16.67%
Number of hourly rates quoted 29 45 73
10th Percentile £16.25 £15.33 £15.55
25th Percentile £18.27 £18.13 £16.25
Median hourly rate £21.00 £22.25 £19.22
Median % change year-on-year -5.62% +15.79% +13.97%
75th Percentile £27.00 £25.71 £23.00
90th Percentile £30.50 £27.53 £25.00
UK excluding London median hourly rate £20.00 £19.38 £18.75
% change year-on-year +3.23% +3.33% +12.41%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 40,172 56,583 84,829
% of contract IT jobs with a recognized job title 92.78% 94.61% 95.49%
Number of daily rates quoted 26,161 39,538 59,512
10th Percentile £275 £313 £313
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £731
UK excluding London median daily rate £490 £500 £475
% change year-on-year -1.93% +5.26% +11.76%
Number of hourly rates quoted 2,642 1,585 2,099
10th Percentile £12.86 £14.27 £12.50
25th Percentile £16.30 £19.50 £15.50
Median hourly rate £35.83 £45.00 £23.00
Median % change year-on-year -20.38% +95.65% -
75th Percentile £60.00 £65.75 £48.75
90th Percentile £72.50 £76.00 £63.00
UK excluding London median hourly rate £37.50 £42.50 £19.50
% change year-on-year -11.76% +117.95% +2.55%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Desktop Support.

Daily rate trend for Desktop Support in the UK

Desktop Support
Daily Rate Histogram

Daily rate distribution for jobs citing Desktop Support over the 6 months to 27 April 2024.

Daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Desktop Support.

Hourly rate trend for Desktop Support in the UK

Desktop Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Desktop Support over the 6 months to 27 April 2024.

Hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +11 290 £200 -0.67% 56
UK excluding London -45 177 £200 - 28
London +56 142 £200 -6.98% 36
South East 0 64 £205 - 4
Work from Home +85 37 £190 -15.56% 7
South West -13 30 £190 -5.00% 5
North of England +15 28 £160 -22.42% 3
Scotland +12 18 £152 -31.91% 10
North West +18 17 £140 -30.00% 2
Midlands +1 14 £178 +7.58% 2
East of England -15 13 £175 -7.89% 4
West Midlands +17 9 £190 +13.43% 1
Wales +8 8 £135 -28.95%
North East +17 6 £190 -10.59% 1
East Midlands +9 5 £122 -26.06% 1
Yorkshire +3 5 £195 -7.14%
Northern Ireland +4 3 £140 -32.53%

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 236 (73.75%) Windows
2 123 (38.44%) Microsoft
3 117 (36.56%) Microsoft 365
4 115 (35.94%) Social Skills
5 113 (35.31%) Windows 10
6 103 (32.19%) Active Directory
7 85 (26.56%) Customer Service
8 79 (24.69%) Microsoft Office
9 74 (23.13%) SCCM
10 63 (19.69%) ITIL
11 58 (18.13%) Security Cleared
11 58 (18.13%) Problem-Solving
12 49 (15.31%) Windows 7
13 45 (14.06%) Finance
14 34 (10.63%) Organisational Skills
15 33 (10.31%) Azure
15 33 (10.31%) Asset Management
16 32 (10.00%) VPN
17 31 (9.69%) Microsoft Exchange
18 30 (9.38%) Public Sector
18 30 (9.38%) ServiceNow
19 28 (8.75%) Apple
20 27 (8.44%) Manufacturing
20 27 (8.44%) SC Cleared
20 27 (8.44%) Driving Licence
21 26 (8.13%) SLA
22 25 (7.81%) Telecoms
22 25 (7.81%) Presentation Skills
23 23 (7.19%) HP
23 23 (7.19%) Android

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (9.69%) Microsoft Exchange
2 12 (3.75%) SharePoint
3 9 (2.81%) Blackberry Enterprise Server
4 4 (1.25%) CMS
4 4 (1.25%) Skype for Business
5 1 (0.31%) Exchange Server 2007
5 1 (0.31%) Exchange Server 2013
5 1 (0.31%) IIS
Applications
1 79 (24.69%) Microsoft Office
2 8 (2.50%) Microsoft Excel
3 5 (1.56%) Microsoft PowerPoint
Business Applications
1 2 (0.63%) Shopify
2 1 (0.31%) Remedy ITSM
Cloud Services
1 117 (36.56%) Microsoft 365
2 33 (10.31%) Azure
3 10 (3.13%) Entra ID
4 6 (1.88%) OneDrive
5 2 (0.63%) BigCommerce
6 1 (0.31%) Amazon EC2
6 1 (0.31%) AWS
6 1 (0.31%) Azure Stack
6 1 (0.31%) Google Sheets
6 1 (0.31%) SaaS
6 1 (0.31%) Slack
6 1 (0.31%) WhatsApp
Communications & Networking
1 32 (10.00%) VPN
2 14 (4.38%) LAN
2 14 (4.38%) Wireless
3 13 (4.06%) Internet
4 12 (3.75%) Firewall
4 12 (3.75%) Wi-Fi
5 10 (3.13%) WAN
6 8 (2.50%) DNS
7 5 (1.56%) DHCP
7 5 (1.56%) Remote Desktop
8 4 (1.25%) Skype
8 4 (1.25%) WebEx
9 3 (0.94%) Cisco IOS
9 3 (0.94%) Telepresence
9 3 (0.94%) Unified Communications
9 3 (0.94%) VLAN
10 2 (0.63%) FTP
11 1 (0.31%) HTTP
11 1 (0.31%) TCP/IP
11 1 (0.31%) VoIP
Database & Business Intelligence
1 5 (1.56%) SQL Server
Development Applications
1 4 (1.25%) JIRA
2 1 (0.31%) Hudson
General
1 115 (35.94%) Social Skills
2 45 (14.06%) Finance
3 34 (10.63%) Organisational Skills
4 30 (9.38%) Public Sector
5 27 (8.44%) Manufacturing
6 25 (7.81%) Presentation Skills
6 25 (7.81%) Telecoms
7 22 (6.88%) Marketing
8 20 (6.25%) Electronics
9 18 (5.63%) Banking
10 10 (3.13%) Analytical Skills
11 8 (2.50%) Legal
12 6 (1.88%) Retail
13 5 (1.56%) Investment Banking
14 4 (1.25%) Inclusion and Diversity
14 4 (1.25%) Mandarin Language
14 4 (1.25%) Pharmaceutical
15 3 (0.94%) Aviation
16 2 (0.63%) Digital Economy
16 2 (0.63%) Front Office
Libraries, Frameworks & Software Standards
1 5 (1.56%) XMPP
2 2 (0.63%) VML
3 1 (0.31%) CSS
3 1 (0.31%) XML
3 1 (0.31%) X-Windows
Miscellaneous
1 27 (8.44%) Driving Licence
2 20 (6.25%) NHS
3 15 (4.69%) Management Information System
3 15 (4.69%) Video Conferencing
4 14 (4.38%) Blackberry
5 13 (4.06%) iPhone
6 11 (3.44%) CMDB
7 10 (3.13%) Onboarding
8 9 (2.81%) Data Centre
8 9 (2.81%) iPad
9 8 (2.50%) Smartphone
10 6 (1.88%) Self-Motivation
11 5 (1.56%) Data Protection Act
12 4 (1.25%) EPoS
12 4 (1.25%) Wiki
13 3 (0.94%) Operational Technology
14 2 (0.63%) BYOD
15 1 (0.31%) Analytical Mindset
15 1 (0.31%) Product Ownership
15 1 (0.31%) Renewable Energy
Operating Systems
1 236 (73.75%) Windows
2 113 (35.31%) Windows 10
3 49 (15.31%) Windows 7
4 23 (7.19%) Android
5 22 (6.88%) Mac OS
6 19 (5.94%) Windows Server
7 16 (5.00%) Apple iOS
8 13 (4.06%) Mac OS X
9 9 (2.81%) Windows 8
10 4 (1.25%) Windows Server 2012
10 4 (1.25%) Windows Vista
Processes & Methodologies
1 85 (26.56%) Customer Service
2 63 (19.69%) ITIL
3 58 (18.13%) Problem-Solving
4 33 (10.31%) Asset Management
5 20 (6.25%) Business Intelligence
5 20 (6.25%) Digital Marketing
5 20 (6.25%) Hardware Maintenance
5 20 (6.25%) Programme Management
6 19 (5.94%) Break/Fix
6 19 (5.94%) Service Delivery
7 17 (5.31%) Customer Requirements
8 14 (4.38%) Customer Experience
8 14 (4.38%) ITSM
8 14 (4.38%) Time Management
9 13 (4.06%) Decision-Making
9 13 (4.06%) Mobile Device Management
10 12 (3.75%) Inventory Management
11 11 (3.44%) Service Management
12 10 (3.13%) Information Security
12 10 (3.13%) Software Deployment
Programming Languages
1 12 (3.75%) PowerShell
2 3 (0.94%) Python
3 1 (0.31%) JavaScript
Qualifications
1 58 (18.13%) Security Cleared
2 27 (8.44%) SC Cleared
3 22 (6.88%) Degree
3 22 (6.88%) DV Cleared
4 16 (5.00%) Microsoft Certification
5 6 (1.88%) A+ Certification
5 6 (1.88%) BPSS Clearance
5 6 (1.88%) ITIL Certification
5 6 (1.88%) MCP
6 2 (0.63%) DBS Check
6 2 (0.63%) MCSA
6 2 (0.63%) MCSE
7 1 (0.31%) CISM
7 1 (0.31%) CISSP
7 1 (0.31%) Computer Science Degree
7 1 (0.31%) ITIL Foundation Certificate
7 1 (0.31%) MCDST
Quality Assurance & Compliance
1 26 (8.13%) SLA
2 5 (1.56%) ISO/IEC 27001
3 1 (0.31%) QA
System Software
1 103 (32.19%) Active Directory
2 7 (2.19%) Firmware
3 6 (1.88%) Hyper-V
4 4 (1.25%) Virtual Servers
4 4 (1.25%) VMware Infrastructure
5 3 (0.94%) Virtual Machines
Systems Management
1 74 (23.13%) SCCM
2 23 (7.19%) Microsoft Intune
3 9 (2.81%) Jamf Pro
4 5 (1.56%) WSUS
5 3 (0.94%) AirWatch
5 3 (0.94%) AppManager
6 2 (0.63%) Systems Management Server (SMS)
7 1 (0.31%) SCOM
Vendors
1 123 (38.44%) Microsoft
2 30 (9.38%) ServiceNow
3 28 (8.75%) Apple
4 23 (7.19%) HP
5 22 (6.88%) SAP
6 17 (5.31%) Citrix
7 13 (4.06%) Cisco
8 10 (3.13%) Bloomberg
9 9 (2.81%) Adobe
9 9 (2.81%) Dell
9 9 (2.81%) Ivanti
10 6 (1.88%) Reuters
11 4 (1.25%) Becrypt
11 4 (1.25%) TOWER Software
11 4 (1.25%) Veeam
11 4 (1.25%) VMware
12 3 (0.94%) McAfee
12 3 (0.94%) Remedy
13 2 (0.63%) CheckPoint
13 2 (0.63%) Sophos