Desktop Support Contracts

Desktop Support
UK

The median Desktop Support daily rate in the UK is £205, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 309 296 299
Rank change year-on-year -13 +3 +46
Contract jobs requiring a Desktop Support 229 317 531
As % of all contract jobs advertised in the UK 0.78% 0.73% 0.89%
As % of the Job Titles category 0.85% 0.78% 0.94%
Number of daily rates quoted 133 236 380
10th Percentile £150 £126 £140
25th Percentile £183 £145 £163
Median daily rate (50th Percentile) £205 £200 £200
Median % change year-on-year +2.50% - +9.59%
75th Percentile £248 £225 £250
90th Percentile £298 £283 £300
UK excluding London median daily rate £205 £200 £200
% change year-on-year +2.50% - +14.29%
Number of hourly rates quoted 30 30 45
10th Percentile £13.75 £16.25 £15.33
25th Percentile £16.83 £18.44 £18.13
Median hourly rate £20.32 £21.00 £22.25
Median % change year-on-year -3.26% -5.62% +16.45%
75th Percentile £24.54 £28.31 £25.71
90th Percentile £30.98 £30.38 £27.53
UK excluding London median hourly rate £23.00 £23.75 £19.38
% change year-on-year -3.16% +22.58% +3.33%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,084 40,415 56,464
% of contract IT jobs with a recognized job title 92.52% 92.78% 94.61%
Number of daily rates quoted 17,692 26,309 39,470
10th Percentile £300 £275 £313
25th Percentile £406 £410 £425
Median daily rate (50th Percentile) £515 £525 £540
Median % change year-on-year -1.90% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £492 £500
% change year-on-year -3.46% -1.60% +5.26%
Number of hourly rates quoted 1,035 2,664 1,570
10th Percentile £14.07 £12.86 £14.29
25th Percentile £18.50 £16.30 £19.50
Median hourly rate £29.00 £36.42 £45.00
Median % change year-on-year -20.37% -19.07% +91.49%
75th Percentile £62.50 £60.75 £65.75
90th Percentile £75.00 £72.50 £75.75
UK excluding London median hourly rate £28.00 £39.55 £42.50
% change year-on-year -29.20% -6.94% +117.95%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Desktop Support.

Daily rate trend for Desktop Support in the UK

Desktop Support
Daily Rate Histogram

Daily rate distribution for jobs citing Desktop Support over the 6 months to 1 May 2025.

Daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Desktop Support.

Hourly rate trend for Desktop Support in the UK

Desktop Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Desktop Support over the 6 months to 1 May 2025.

Hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -15 192 £209 +3.73% 56
UK excluding London +51 169 £205 +2.50% 36
London -50 51 £223 +11.63% 34
South West +55 39 £223 +17.11% 11
North of England +29 39 £195 +21.88% 5
South East +14 30 £205 - 15
East of England +35 17 £218 +12.99% 2
Scotland +11 17 £175 +12.36%
Midlands +23 15 £210 +18.31% 2
North West +14 15 £194 +38.39% 4
Yorkshire +17 14 £230 +17.95% 1
West Midlands +16 11 £210 +10.53% 2
North East +4 10 £155 -18.42%
Work from Home +14 9 £320 +68.42% 11
Northern Ireland -3 8 £150 +7.14% 1
East Midlands +9 4 £196 +60.86%
Wales -3 4 - - 1

Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 May 2025, Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 136 (59.39%) Microsoft
2 134 (58.52%) Windows
3 119 (51.97%) Social Skills
4 94 (41.05%) Active Directory
5 86 (37.55%) Customer Service
6 85 (37.12%) Microsoft 365
7 75 (32.75%) Windows 10
8 55 (24.02%) Security Cleared
9 53 (23.14%) Finance
10 51 (22.27%) ITIL
11 50 (21.83%) SC Cleared
12 46 (20.09%) Microsoft Office
13 45 (19.65%) SCCM
13 45 (19.65%) ServiceNow
14 40 (17.47%) VPN
15 38 (16.59%) Problem-Solving
16 37 (16.16%) Dell
17 35 (15.28%) Driving Licence
18 34 (14.85%) Microsoft Intune
19 33 (14.41%) HP
20 32 (13.97%) SLA
20 32 (13.97%) Microsoft Exchange
21 27 (11.79%) SharePoint
21 27 (11.79%) Customer Experience
22 25 (10.92%) Citrix
23 24 (10.48%) ITSM
23 24 (10.48%) Dell Certification
23 24 (10.48%) Analytical Skills
24 23 (10.04%) Mathematics
24 23 (10.04%) Microsoft Certification

Desktop Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (13.97%) Microsoft Exchange
2 27 (11.79%) SharePoint
3 1 (0.44%) Blackberry Enterprise Server
3 1 (0.44%) IBM Notes
Applications
1 46 (20.09%) Microsoft Office
2 7 (3.06%) Microsoft PowerPoint
2 7 (3.06%) MS Visio
3 6 (2.62%) Microsoft Excel
4 2 (0.87%) Microsoft Project
5 1 (0.44%) Acrobat
5 1 (0.44%) Final Cut Pro
5 1 (0.44%) QuarkXPress
Business Applications
1 2 (0.87%) Remedy ITSM
Cloud Services
1 85 (37.12%) Microsoft 365
2 22 (9.61%) Azure
3 15 (6.55%) OneDrive
4 10 (4.37%) Entra ID
5 1 (0.44%) AWS
5 1 (0.44%) GCP
5 1 (0.44%) SaaS
Communications & Networking
1 40 (17.47%) VPN
2 21 (9.17%) Remote Desktop
3 16 (6.99%) LAN
4 14 (6.11%) DHCP
5 13 (5.68%) DNS
5 13 (5.68%) Wi-Fi
6 11 (4.80%) VoIP
6 11 (4.80%) WAN
7 10 (4.37%) VLAN
8 8 (3.49%) Structured Cabling
9 6 (2.62%) Firewall
10 4 (1.75%) Wireless
11 3 (1.31%) TCP/IP
11 3 (1.31%) WebEx
12 2 (0.87%) Internet
13 1 (0.44%) Intranet
13 1 (0.44%) Network Security
13 1 (0.44%) SAN
Database & Business Intelligence
1 1 (0.44%) SQL Server
Development Applications
1 3 (1.31%) JIRA
General
1 119 (51.97%) Social Skills
2 53 (23.14%) Finance
3 24 (10.48%) Analytical Skills
4 20 (8.73%) Public Sector
5 16 (6.99%) Manufacturing
6 12 (5.24%) Electronics
6 12 (5.24%) Telecoms
7 11 (4.80%) Marketing
8 8 (3.49%) Documentation Skills
9 6 (2.62%) Banking
9 6 (2.62%) Legal
10 5 (2.18%) Presentation Skills
11 4 (1.75%) Organisational Skills
12 3 (1.31%) Inclusion and Diversity
12 3 (1.31%) Investment Banking
13 2 (0.87%) Pharmaceutical
14 1 (0.44%) Back Office
14 1 (0.44%) Influencing Skills
14 1 (0.44%) Military
Libraries, Frameworks & Software Standards
1 1 (0.44%) CSS
1 1 (0.44%) LDAP
Miscellaneous
1 35 (15.28%) Driving Licence
2 15 (6.55%) iPhone
3 12 (5.24%) Smartphone
4 9 (3.93%) NHS
5 8 (3.49%) iPad
6 7 (3.06%) Management Information System
6 7 (3.06%) Self-Motivation
6 7 (3.06%) Video Conferencing
7 6 (2.62%) Data Centre
8 5 (2.18%) Life Science
9 4 (1.75%) CMDB
10 3 (1.31%) BYOD
11 2 (0.87%) Blackberry
11 2 (0.87%) Data Protection Act
11 2 (0.87%) Device Driver
11 2 (0.87%) Fat Client
11 2 (0.87%) Handset
11 2 (0.87%) Mobile App
11 2 (0.87%) Thin Client
11 2 (0.87%) Virtual Team
Operating Systems
1 134 (58.52%) Windows
2 75 (32.75%) Windows 10
3 13 (5.68%) Apple iOS
3 13 (5.68%) Mac OS
4 7 (3.06%) Windows 7
4 7 (3.06%) Windows Server
4 7 (3.06%) Windows Server 2016
5 6 (2.62%) Android
5 6 (2.62%) Windows Server 2008
5 6 (2.62%) Windows Server 2012
5 6 (2.62%) Windows XP
6 5 (2.18%) Windows 8
6 5 (2.18%) Windows Server 2003
7 4 (1.75%) Linux
8 2 (0.87%) Mac OS X
9 1 (0.44%) Unix
Processes & Methodologies
1 86 (37.55%) Customer Service
2 51 (22.27%) ITIL
3 38 (16.59%) Problem-Solving
4 27 (11.79%) Customer Experience
5 24 (10.48%) ITSM
6 23 (10.04%) Mathematics
7 22 (9.61%) Time Management
8 20 (8.73%) Asset Management
9 16 (6.99%) Break/Fix
10 15 (6.55%) Root Cause Analysis
10 15 (6.55%) Service Management
11 13 (5.68%) Service Delivery
12 12 (5.24%) Collaborative Working
12 12 (5.24%) Incident Management
12 12 (5.24%) Inventory Management
13 11 (4.80%) Business Intelligence
13 11 (4.80%) Digital Marketing
13 11 (4.80%) Programme Management
14 9 (3.93%) Case Management
15 8 (3.49%) Patch Management
Programming Languages
1 15 (6.55%) PowerShell
2 2 (0.87%) Bash
2 2 (0.87%) Python
Qualifications
1 55 (24.02%) Security Cleared
2 50 (21.83%) SC Cleared
3 24 (10.48%) Dell Certification
4 23 (10.04%) Microsoft Certification
5 22 (9.61%) Degree
6 15 (6.55%) A+ Certification
7 11 (4.80%) ITIL Foundation Certificate
8 7 (3.06%) ITIL Certification
9 6 (2.62%) DBS Check
10 5 (2.18%) MCP
11 1 (0.44%) ACSP
11 1 (0.44%) BPSS Clearance
11 1 (0.44%) Cisco Certification
11 1 (0.44%) CISSP
11 1 (0.44%) CompTIA Security+
11 1 (0.44%) Computer Science Degree
11 1 (0.44%) GIAC
11 1 (0.44%) MCSE
11 1 (0.44%) Network+ Certification
Quality Assurance & Compliance
1 32 (13.97%) SLA
2 9 (3.93%) ISO/IEC 27001
3 6 (2.62%) QA
4 1 (0.44%) Accessibility
4 1 (0.44%) GxP
System Software
1 94 (41.05%) Active Directory
2 12 (5.24%) VMware Infrastructure
3 7 (3.06%) BitLocker
4 1 (0.44%) Firmware
4 1 (0.44%) Hyper-V
4 1 (0.44%) Virtual Desktop
4 1 (0.44%) Virtual Machines
Systems Management
1 45 (19.65%) SCCM
2 34 (14.85%) Microsoft Intune
3 10 (4.37%) AppManager
4 2 (0.87%) Jamf Pro
4 2 (0.87%) Systems Management Server (SMS)
5 1 (0.44%) Active Directory Federation Services
5 1 (0.44%) ServiceCenter
5 1 (0.44%) WSUS
Vendors
1 136 (59.39%) Microsoft
2 45 (19.65%) ServiceNow
3 37 (16.16%) Dell
4 33 (14.41%) HP
5 25 (10.92%) Citrix
6 13 (5.68%) Apple
7 12 (5.24%) VMware
8 11 (4.80%) SAP
9 10 (4.37%) Ivanti
10 7 (3.06%) McAfee
11 5 (2.18%) Canon
11 5 (2.18%) Cisco
12 2 (0.87%) Adobe
12 2 (0.87%) Bomgar
12 2 (0.87%) Google
12 2 (0.87%) Remedy
13 1 (0.44%) BMC
13 1 (0.44%) Peregrine
13 1 (0.44%) Quark
13 1 (0.44%) Sage