Period
to 20 November 2019

The median contractor rate for a Desktop Support was £173 per day in advertised job vacancies during the 6 months to 20 November 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK
6 months to
20 Nov 2019
Same period 2018 Same period 2017
Rank 209 260 290
Rank change year-on-year +51 +30 +28
Contract jobs requiring a Desktop Support 1,089 1,069 914
As % of all contract IT jobs advertised in the UK 1.30% 1.03% 0.89%
As % of the Job Titles category 1.39% 1.08% 0.94%
Number of daily rates quoted 590 511 516
UK median daily rate £173 £168 £158
Median daily rate % change year-on-year +3.28% +6.35% +0.96%
10th Percentile £114 £114 £106
90th Percentile £288 £263 £275
UK excluding London median daily rate £150 £155 £150
% change year-on-year -3.23% +3.33% -
Number of hourly rates quoted 238 300 182
UK median hourly rate £16.00 £17.50 £15.50
Median hourly rate % change year-on-year -8.57% +12.90% +6.66%
10th Percentile £11.17 £11.17 £12.05
90th Percentile £21.06 £22.00 £23.73
UK excluding London median hourly rate £15.76 £16.55 £15.00
% change year-on-year -4.77% +10.33% +5.63%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 78,572 98,628 97,123
% of contract IT jobs with a recognized job title 94.06% 94.79% 94.94%
Number of daily rates quoted 51,436 65,102 64,011
UK median daily rate £460 £450 £450
Median daily rate % change year-on-year +2.22% - +5.88%
10th Percentile £255 £270 £260
90th Percentile £644 £638 £625
UK excluding London median daily rate £425 £425 £400
% change year-on-year - +6.25% +1.91%
Number of hourly rates quoted 2,936 3,065 2,904
UK median hourly rate £19.82 £18.00 £18.70
Median hourly rate % change year-on-year +10.10% -3.74% +3.89%
10th Percentile £11.17 £11.00 £10.93
90th Percentile £52.50 £48.75 £47.83
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - -

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support.

Contractor daily rate trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support over the 6 months to 20 November 2019.

Contractor daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support.

Contractor hourly rate trend for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support over the 6 months to 20 November 2019.

Contractor hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 20 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +48 945 £175 +2.94% 153
UK excluding London +74 705 £150 -3.23% 101
London +61 364 £200 +11.11% 66
South East +64 194 £160 -8.57% 33
North of England +50 119 £158 +10.53% 19
South West -4 104 £140 -3.45% 10
Scotland +53 90 £135 -2.17% 7
Midlands +28 86 £138 -1.79% 10
East of England +38 77 £151 -5.94% 15
North West +21 60 £125 +14.94% 11
Yorkshire +56 53 £186 +1.92% 7
West Midlands +38 47 £180 +30.91% 8
East Midlands +19 39 £120 -17.24% 2
Wales +39 26 £195 +15.57% 3
Northern Ireland +9 10 £100 -16.67% 3
North East +15 6 £160 -13.51% 1

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 November 2019, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 857 (78.70%) Windows
2 573 (52.62%) Windows 10
3 495 (45.45%) Active Directory
4 445 (40.86%) Windows 7
5 388 (35.63%) Office 365
6 377 (34.62%) Microsoft
7 292 (26.81%) Microsoft Office
8 224 (20.57%) SCCM
9 183 (16.80%) ITIL
10 182 (16.71%) Finance
11 124 (11.39%) Migration
12 104 (9.55%) Problem-Solving
13 101 (9.27%) Public Sector
14 98 (9.00%) Android
15 92 (8.45%) Citrix
16 91 (8.36%) SLA
17 90 (8.26%) Apple
18 85 (7.81%) Break/Fix
19 75 (6.89%) TCP/IP
20 74 (6.80%) Skype
21 71 (6.52%) Telecoms
22 66 (6.06%) Windows XP
23 65 (5.97%) Windows Server
24 62 (5.69%) Business Intelligence
24 62 (5.69%) VMware
24 62 (5.69%) Security Cleared
25 59 (5.42%) Cisco
26 58 (5.33%) VPN
27 56 (5.14%) DNS
28 55 (5.05%) Blackberry

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (5.05%) Skype for Business
2 51 (4.68%) MS Exchange
3 48 (4.41%) SharePoint
4 22 (2.02%) IBM Notes
5 14 (1.29%) Exchange Server 2010
6 13 (1.19%) Blackberry Enterprise Server
7 7 (0.64%) Exchange Server 2003
8 5 (0.46%) Exchange Server 2007
8 5 (0.46%) Exchange Server 2013
9 4 (0.37%) CMS
9 4 (0.37%) Confluence
9 4 (0.37%) IIS
10 1 (0.092%) Site Server
Applications
1 292 (26.81%) Microsoft Office
2 22 (2.02%) Microsoft Excel
3 7 (0.64%) Microsoft PowerPoint
4 4 (0.37%) Acrobat
4 4 (0.37%) Microsoft Project
4 4 (0.37%) MS Visio
5 2 (0.18%) CATIA
5 2 (0.18%) Photoshop
5 2 (0.18%) Pro/ENGINEER
5 2 (0.18%) PTC Creo
5 2 (0.18%) Spreadsheet
6 1 (0.092%) Adobe After Effects
6 1 (0.092%) CINEMA 4D
6 1 (0.092%) Mozilla Thunderbird
6 1 (0.092%) Shockwave
Business Applications
1 12 (1.10%) Remedy ITSM
2 1 (0.092%) assyst
2 1 (0.092%) Eikon
2 1 (0.092%) SystmOne
Cloud Services
1 388 (35.63%) Office 365
2 31 (2.85%) Azure
3 21 (1.93%) OneDrive
4 11 (1.01%) Azure Active Directory
4 11 (1.01%) G Suite
5 4 (0.37%) Azure ExpressRoute
5 4 (0.37%) SaaS
6 3 (0.28%) AWS
6 3 (0.28%) Slack
6 3 (0.28%) Trello
7 2 (0.18%) iTunes
8 1 (0.092%) Adobe Creative Cloud
8 1 (0.092%) Azure Stack
Communications & Networking
1 75 (6.89%) TCP/IP
2 74 (6.80%) Skype
3 58 (5.33%) VPN
4 56 (5.14%) DNS
5 49 (4.50%) DHCP
6 41 (3.76%) LAN
7 39 (3.58%) VoIP
7 39 (3.58%) Wireless
8 26 (2.39%) Firewall
8 26 (2.39%) WAN
9 22 (2.02%) Remote Desktop
10 19 (1.74%) Internet
11 17 (1.56%) Wi-Fi
12 14 (1.29%) VLAN
13 9 (0.83%) Cisco IOS
14 8 (0.73%) PBX
15 7 (0.64%) WebEx
16 6 (0.55%) IP Telephony
16 6 (0.55%) Network Security
17 4 (0.37%) NAS
Database & Business Intelligence
1 17 (1.56%) SQL Server
2 12 (1.10%) Electronic Patient Records
3 7 (0.64%) SQL Server 2008
3 7 (0.64%) SQL Server 2012
4 2 (0.18%) Amazon RDS
4 2 (0.18%) SQL Server Analysis Services
4 2 (0.18%) SQL Server Integration Services
4 2 (0.18%) SQL Server Reporting Services
Development Applications
1 6 (0.55%) JIRA
2 4 (0.37%) AdminStudio
2 4 (0.37%) Hudson
2 4 (0.37%) InstallShield
3 2 (0.18%) MSI
3 2 (0.18%) WinDbg
4 1 (0.092%) Bitbucket Server
4 1 (0.092%) Git (software)
4 1 (0.092%) TestRail
4 1 (0.092%) Visual Studio
4 1 (0.092%) Zephyr
General
1 182 (16.71%) Finance
2 101 (9.27%) Public Sector
3 71 (6.52%) Telecoms
4 55 (5.05%) Manufacturing
5 49 (4.50%) Marketing
6 48 (4.41%) Electronics
7 41 (3.76%) Banking
8 20 (1.84%) Retail
9 14 (1.29%) Law
10 10 (0.92%) Investment Banking
11 9 (0.83%) Front Office
12 8 (0.73%) Automotive
12 8 (0.73%) Financial Institution
13 6 (0.55%) Legal
13 6 (0.55%) Local Government
14 5 (0.46%) Advertising
14 5 (0.46%) Back Office
15 4 (0.37%) German Language
16 1 (0.092%) Italian Language
16 1 (0.092%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 6 (0.55%) XMPP
2 3 (0.28%) LDAP
2 3 (0.28%) Software Packaging
2 3 (0.28%) XML
3 2 (0.18%) COM
3 2 (0.18%) Middleware
4 1 (0.092%) Flash
Miscellaneous
1 55 (5.05%) Blackberry
2 54 (4.96%) iPhone
3 52 (4.78%) Analytical Skills
4 47 (4.32%) Driving Licence
5 39 (3.58%) Video Conferencing
6 37 (3.40%) Smartphone
7 36 (3.31%) NHS
8 33 (3.03%) Self-Motivation
9 21 (1.93%) Management Information System
10 20 (1.84%) Data Centre
10 20 (1.84%) User Experience
11 17 (1.56%) iPad
12 15 (1.38%) BYOD
13 12 (1.10%) e-Health
13 12 (1.10%) Handset
13 12 (1.10%) LIMS
13 12 (1.10%) PACS
14 11 (1.01%) Fat Client
14 11 (1.01%) Thin Client
15 10 (0.92%) Hedge funds
Operating Systems
1 857 (78.70%) Windows
2 573 (52.62%) Windows 10
3 445 (40.86%) Windows 7
4 98 (9.00%) Android
5 66 (6.06%) Windows XP
6 65 (5.97%) Windows Server
7 53 (4.87%) Windows 8
8 51 (4.68%) Apple iOS
8 51 (4.68%) Windows Server 2008
9 45 (4.13%) Mac OS X
10 42 (3.86%) Mac OS
11 37 (3.40%) Windows Server 2012
12 30 (2.75%) Linux
13 11 (1.01%) Windows Server 2003
14 9 (0.83%) Unix
15 4 (0.37%) Windows Vista
16 3 (0.28%) Windows 2000
17 2 (0.18%) CentOS
17 2 (0.18%) Red Hat Enterprise Linux
17 2 (0.18%) Ubuntu
Processes & Methodologies
1 183 (16.80%) ITIL
2 124 (11.39%) Migration
3 104 (9.55%) Problem-Solving
4 85 (7.81%) Break/Fix
5 62 (5.69%) Business Intelligence
6 55 (5.05%) Service Management
7 48 (4.41%) Digital Marketing
7 48 (4.41%) Programme Management
8 45 (4.13%) Asset Management
8 45 (4.13%) ITSM
9 44 (4.04%) Mobile Device Management
10 43 (3.95%) Time Management
11 36 (3.31%) Incident Management
12 33 (3.03%) Preventative Maintenance
13 32 (2.94%) Problem Management
14 30 (2.75%) Service Delivery
15 25 (2.30%) Patch Management
16 22 (2.02%) Change Control
17 19 (1.74%) Analytics
18 18 (1.65%) Proactive Monitoring
Programming Languages
1 28 (2.57%) PowerShell
2 26 (2.39%) SQL
3 9 (0.83%) VBScript
4 8 (0.73%) Java
5 6 (0.55%) VB
6 5 (0.46%) VBA
7 4 (0.37%) C
8 3 (0.28%) Python
9 2 (0.18%) MATLAB
10 1 (0.092%) Bash Shell
10 1 (0.092%) JavaScript
10 1 (0.092%) PHP
Qualifications
1 62 (5.69%) Security Cleared
2 53 (4.87%) Microsoft Certification
3 44 (4.04%) SC Cleared
4 35 (3.21%) ITIL Certification
5 29 (2.66%) MCP
6 26 (2.39%) Degree
7 22 (2.02%) A+ Certification
8 20 (1.84%) MCSE
9 17 (1.56%) Cisco Certification
10 16 (1.47%) DBS Check
10 16 (1.47%) MCSA
11 14 (1.29%) CCNA
12 10 (0.92%) ITIL Foundation Certificate
12 10 (0.92%) MCITP
13 9 (0.83%) Dell Certification
14 8 (0.73%) MCDST
15 4 (0.37%) BPSS Clearance
15 4 (0.37%) Computer Science Degree
15 4 (0.37%) RHCSA
16 3 (0.28%) Network+ Certification
Quality Assurance & Compliance
1 91 (8.36%) SLA
2 12 (1.10%) HL7
3 4 (0.37%) PCI DSS
4 3 (0.28%) ISO/IEC 27001
4 3 (0.28%) QA
4 3 (0.28%) Sarbanes-Oxley
5 1 (0.092%) Disclosure Scotland
5 1 (0.092%) ISO/IEC 20000
5 1 (0.092%) NIST
5 1 (0.092%) NIST 800
System Software
1 495 (45.45%) Active Directory
2 47 (4.32%) VMware Infrastructure
3 21 (1.93%) Hyper-V
3 21 (1.93%) XenApp
4 19 (1.74%) XenDesktop
5 14 (1.29%) Citrix Hypervisor
6 12 (1.10%) BitLocker
6 12 (1.10%) Virtual Desktop
7 10 (0.92%) Microsoft App-V
8 9 (0.83%) vSphere
9 5 (0.46%) Terminal Services
10 3 (0.28%) VMware Workstation
11 2 (0.18%) Firmware
11 2 (0.18%) NDS
11 2 (0.18%) NetIQ eDirectory
11 2 (0.18%) Virtual Machines
11 2 (0.18%) VirtualBox
11 2 (0.18%) VMware ESXi
11 2 (0.18%) VMware Server
11 2 (0.18%) Xen
Systems Management
1 224 (20.57%) SCCM
2 17 (1.56%) Microsoft Intune
3 11 (1.01%) Systems Management Server (SMS)
4 10 (0.92%) AirWatch
4 10 (0.92%) Norton AntiVirus
4 10 (0.92%) WSUS
5 7 (0.64%) Jamf Pro
6 6 (0.55%) SCOM
7 5 (0.46%) Symantec Endpoint Protection
8 4 (0.37%) Perfmon
8 4 (0.37%) SafeCom
8 4 (0.37%) ServiceCenter
8 4 (0.37%) ThinApp
9 3 (0.28%) Cisco CUCM
9 3 (0.28%) McAfee ePO
10 2 (0.18%) Puppet
10 2 (0.18%) Single Sign-On
10 2 (0.18%) WMI
11 1 (0.092%) Microsoft Data Protection Manager
11 1 (0.092%) NetVault Backup
Vendors
1 377 (34.62%) Microsoft
2 92 (8.45%) Citrix
3 90 (8.26%) Apple
4 62 (5.69%) VMware
5 59 (5.42%) Cisco
6 52 (4.78%) SAP
7 48 (4.41%) ServiceNow
8 47 (4.32%) HP
9 34 (3.12%) Remedy
10 27 (2.48%) Dell
11 24 (2.20%) Bloomberg
12 22 (2.02%) Adobe
13 19 (1.74%) Ivanti
13 19 (1.74%) Lotus
14 18 (1.65%) Symantec
15 17 (1.56%) Reuters
16 14 (1.29%) McAfee
17 11 (1.01%) Fujitsu
17 11 (1.01%) Google
18 10 (0.92%) IBM