Period
to 23 November 2017

The median contractor rate for a Desktop Support was £165 per day in advertised job vacancies during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 216 229 189
Rank change year-on-year +13 -40 -46
Contract jobs requiring a Desktop Support 1265 1178 1548
As % of all contract IT jobs advertised in the UK 1.23% 1.12% 1.36%
As % of the Job Titles category 1.29% 1.18% 1.43%
Number of daily rates quoted 736 631 706
UK median daily rate £165 £170 £170
Median daily rate % change year-on-year -2.79% - -2.86%
10th Percentile £106 £108 £108
90th Percentile £375 £388 £388
UK excluding London median daily rate £165 £160 £170
% change year-on-year +3.13% -5.88% -
Number of hourly rates quoted 229 231 430
UK median hourly rate £15.50 £14.50 £15.77
Median hourly rate % change year-on-year +6.90% -8.05% +1.74%
10th Percentile £11.97 £10.50 £11.00
90th Percentile £22.13 £21.00 £22.00
UK excluding London median hourly rate £15.00 £14.00 £15.50
% change year-on-year +7.14% -9.68% +3.33%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 97742 99747 107875
% of contract IT jobs with a recognized job title 94.80% 94.76% 94.91%
Number of daily rates quoted 64508 65028 68632
UK median daily rate £450 £425 £400
Median daily rate % change year-on-year +5.88% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +3.45%
Number of hourly rates quoted 2923 3319 4120
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.50 £45.00
UK excluding London median hourly rate £17.50 £17.50 £17.50

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support.

Contractor daily rate trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing Desktop Support over the 6 months to 23 November 2017.

Contractor daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support.

Contractor hourly rate trend for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing Desktop Support over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 1163 £170 -2.86% 83
UK excluding London +25 761 £165 +3.13% 54
London +8 479 £170 -2.86% 34
South East -1 196 £175 +16.67% 19
North of England +39 163 £180 - 8
South West +25 117 £158 -7.35% 7
Midlands +34 112 £175 -6.67% 8
North West +54 98 £180 - 4
East of England -8 96 £145 - 7
West Midlands +39 71 £165 -13.00% 6
Scotland -3 50 £151 -5.94% 3
Yorkshire +9 49 £145 +3.57% 2
East Midlands -1 41 £180 +20.00% 2
Wales +12 29 £160 +18.52% 2
North East +26 18 £270 +21.35% 2

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 November 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring Desktop Support in the job title.

1 932 (73.68%) Windows
2 541 (42.77%) Active Directory
3 493 (38.97%) Windows 7
4 419 (33.12%) Microsoft
5 359 (28.38%) Windows 10
6 338 (26.72%) Microsoft Office
7 246 (19.45%) SCCM
8 244 (19.29%) Office 365
9 239 (18.89%) ITIL
10 166 (13.12%) Finance
10 166 (13.12%) Citrix
11 161 (12.73%) Security Cleared
12 133 (10.51%) SC Cleared
13 127 (10.04%) Apple
14 114 (9.01%) Blackberry
15 110 (8.70%) LAN
15 110 (8.70%) Windows Server
16 109 (8.62%) VMware
17 105 (8.30%) MS Exchange
18 103 (8.14%) Migration
19 102 (8.06%) Microsoft Certification
19 102 (8.06%) Windows 8
20 96 (7.59%) SLA
21 90 (7.11%) DNS
22 89 (7.04%) TCP/IP
23 86 (6.80%) Cisco
24 80 (6.32%) Android
25 77 (6.09%) Analytical Skills
26 76 (6.01%) HP
26 76 (6.01%) VPN

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 105 (8.30%) MS Exchange
2 43 (3.40%) Skype for Business
3 35 (2.77%) Blackberry Enterprise Server
3 35 (2.77%) IBM Notes
4 32 (2.53%) Exchange Server 2010
5 30 (2.37%) SharePoint
6 11 (0.87%) Exchange Server 2007
6 11 (0.87%) Exchange Server 2013
6 11 (0.87%) IIS
7 6 (0.47%) Exchange Server 2003
8 4 (0.32%) Apache
9 3 (0.24%) GroupWise
9 3 (0.24%) Tomcat
10 2 (0.16%) CMS
10 2 (0.16%) SharePoint 2013
11 1 (0.079%) SharePoint Server
Applications
1 338 (26.72%) Microsoft Office
2 33 (2.61%) Microsoft Excel
3 23 (1.82%) Microsoft PowerPoint
4 15 (1.19%) MS Visio
5 7 (0.55%) Adobe Creative Suite
5 7 (0.55%) AutoCAD
6 4 (0.32%) Acrobat
6 4 (0.32%) Microsoft Project
6 4 (0.32%) Spreadsheet
7 1 (0.079%) Photoshop
7 1 (0.079%) Revit
Business Applications
1 23 (1.82%) Eikon
2 9 (0.71%) Remedy ITSM
3 3 (0.24%) RMDS
4 2 (0.16%) assyst
5 1 (0.079%) Summit
5 1 (0.079%) SystmOne
Cloud Services
1 244 (19.29%) Office 365
2 10 (0.79%) OneDrive
3 6 (0.47%) Amazon AWS
3 6 (0.47%) Microsoft Azure
4 3 (0.24%) Azure Active Directory
4 3 (0.24%) G Suite
4 3 (0.24%) SaaS
5 2 (0.16%) Cloud Computing
5 2 (0.16%) PaaS
5 2 (0.16%) Yammer
6 1 (0.079%) Mimecast
Communications & Networking
1 110 (8.70%) LAN
2 90 (7.11%) DNS
3 89 (7.04%) TCP/IP
4 76 (6.01%) VPN
5 68 (5.38%) WAN
6 65 (5.14%) DHCP
7 48 (3.79%) Internet
8 37 (2.92%) Wireless
9 33 (2.61%) Remote Desktop
10 31 (2.45%) Skype
11 20 (1.58%) Wi-Fi
12 19 (1.50%) Cisco IOS
13 17 (1.34%) SMS
14 16 (1.26%) Ethernet
14 16 (1.26%) Firewall
15 14 (1.11%) VoIP
16 10 (0.79%) 3G
16 10 (0.79%) WebEx
17 9 (0.71%) ADSL
18 8 (0.63%) Broadband
Database & Business Intelligence
1 25 (1.98%) SQL Server
2 8 (0.63%) NoSQL
2 8 (0.63%) SQL Server 2000
3 5 (0.40%) Hadoop
4 4 (0.32%) MySQL
4 4 (0.32%) Oracle Reports
5 3 (0.24%) Blockchain
5 3 (0.24%) SQL Server 2005
6 2 (0.16%) SQL Server 2008
7 1 (0.079%) BusinessObjects
7 1 (0.079%) EDRMS
7 1 (0.079%) GIS
Development Applications
1 8 (0.63%) AccuRev
1 8 (0.63%) JIRA
2 6 (0.47%) MSI
3 3 (0.24%) Visual Studio
4 2 (0.16%) Git (software)
5 1 (0.079%) InstallShield
5 1 (0.079%) Maven
5 1 (0.079%) SpecFlow
General
1 166 (13.12%) Finance
2 73 (5.77%) Banking
3 29 (2.29%) Legal
4 25 (1.98%) Telecoms
5 20 (1.58%) Financial Institution
6 19 (1.50%) Back Office
7 18 (1.42%) Law
8 15 (1.19%) Investment Banking
8 15 (1.19%) Manufacturing
9 12 (0.95%) Retail Banking
10 9 (0.71%) Electronics
10 9 (0.71%) Retail
11 8 (0.63%) French Language
11 8 (0.63%) Front Office
11 8 (0.63%) Marketing
12 7 (0.55%) Advertising
13 5 (0.40%) Pharmaceutical
14 4 (0.32%) Publishing
15 3 (0.24%) Private Banking
16 2 (0.16%) Multimedia
Libraries, Frameworks & Software Standards
1 15 (1.19%) WPF
2 14 (1.11%) .NET
3 11 (0.87%) .NET Framework
4 10 (0.79%) WCF
5 9 (0.71%) WinForms
6 3 (0.24%) Middleware
6 3 (0.24%) Software Packaging
7 2 (0.16%) HTML
7 2 (0.16%) Web Services
7 2 (0.16%) XMPP
8 1 (0.079%) COM
8 1 (0.079%) Flash
8 1 (0.079%) HTML5
8 1 (0.079%) JSON
8 1 (0.079%) Polymer
8 1 (0.079%) RESTful
8 1 (0.079%) SOAP
8 1 (0.079%) Spring
8 1 (0.079%) TIBCO EMS
Miscellaneous
1 114 (9.01%) Blackberry
2 77 (6.09%) Analytical Skills
3 63 (4.98%) iPhone
4 51 (4.03%) Video Conferencing
5 48 (3.79%) Smartphone
6 35 (2.77%) Driving Licence
7 32 (2.53%) iPad
8 26 (2.06%) Data Centre
9 23 (1.82%) Computer Science
10 21 (1.66%) Fat Client
10 21 (1.66%) Thin Client
11 18 (1.42%) BYOD
12 17 (1.34%) Management Information System
13 15 (1.19%) Client/Server
13 15 (1.19%) PDA
14 14 (1.11%) NHS
15 9 (0.71%) CMDB
15 9 (0.71%) Hedge funds
15 9 (0.71%) Virtual Team
16 8 (0.63%) User Experience
Operating Systems
1 932 (73.68%) Windows
2 493 (38.97%) Windows 7
3 359 (28.38%) Windows 10
4 110 (8.70%) Windows Server
5 102 (8.06%) Windows 8
6 80 (6.32%) Android
7 71 (5.61%) Apple iOS
8 67 (5.30%) Windows XP
9 65 (5.14%) Windows Server 2008
10 53 (4.19%) Windows Server 2012
11 47 (3.72%) Mac OS
12 31 (2.45%) Mac OS X
13 24 (1.90%) Windows Server 2003
14 19 (1.50%) Linux
15 18 (1.42%) Windows Vista
16 9 (0.71%) Unix
17 5 (0.40%) Windows 2000
18 4 (0.32%) NetWare
19 3 (0.24%) Ubuntu
19 3 (0.24%) Windows Mobile
Processes & Methodologies
1 239 (18.89%) ITIL
2 103 (8.14%) Migration
3 67 (5.30%) Time Management
4 59 (4.66%) Service Management
5 49 (3.87%) Break/Fix
6 44 (3.48%) Service Delivery
7 43 (3.40%) Incident Management
8 37 (2.92%) Project Management
9 32 (2.53%) Asset Management
10 29 (2.29%) Mobile Device Management
11 28 (2.21%) ITSM
12 27 (2.13%) Problem Management
13 24 (1.90%) Change Management
14 20 (1.58%) Agile Software Development
14 20 (1.58%) Software Deployment
15 19 (1.50%) Continuous Improvement
15 19 (1.50%) Root Cause Analysis
16 17 (1.34%) Application Packaging
16 17 (1.34%) Line Management
16 17 (1.34%) Stakeholder Management
Programming Languages
1 33 (2.61%) SQL
2 18 (1.42%) PowerShell
3 17 (1.34%) Java
4 8 (0.63%) C
4 8 (0.63%) C#
5 5 (0.40%) C++
6 4 (0.32%) JavaScript
6 4 (0.32%) Python
6 4 (0.32%) VBScript
7 3 (0.24%) T-SQL
8 2 (0.16%) VB
9 1 (0.079%) Korn
9 1 (0.079%) Pascal
9 1 (0.079%) Perl
9 1 (0.079%) Shell Script
9 1 (0.079%) VB.NET
9 1 (0.079%) VBA
Qualifications
1 161 (12.73%) Security Cleared
2 133 (10.51%) SC Cleared
3 102 (8.06%) Microsoft Certification
4 67 (5.30%) MCSE
5 50 (3.95%) Degree
6 44 (3.48%) MCP
7 30 (2.37%) MCDST
7 30 (2.37%) MCSA
8 27 (2.13%) A+ Certification
9 13 (1.03%) Computer Science Degree
10 12 (0.95%) DBS Check
11 11 (0.87%) BPSS Clearance
11 11 (0.87%) MCSM
11 11 (0.87%) Network+ Certification
12 10 (0.79%) ACHDS
12 10 (0.79%) DV Cleared
12 10 (0.79%) MCITP
13 9 (0.71%) ACDT
13 9 (0.71%) ACTC
14 8 (0.63%) DCSE
Quality Assurance & Compliance
1 96 (7.59%) SLA
2 9 (0.71%) ISO/IEC 27001
3 8 (0.63%) Disclosure Scotland
4 7 (0.55%) ISO 9001
5 6 (0.47%) QA
6 5 (0.40%) PMO
7 1 (0.079%) GDPR
System Software
1 541 (42.77%) Active Directory
2 60 (4.74%) VMware Infrastructure
3 55 (4.35%) Microsoft App-V
4 35 (2.77%) Hyper-V
5 29 (2.29%) XenApp
6 24 (1.90%) XenDesktop
7 21 (1.66%) Virtual Desktop
8 13 (1.03%) XenServer
9 11 (0.87%) Virtual Servers
10 10 (0.79%) Virtual Machines
11 9 (0.71%) BitLocker
12 6 (0.47%) VMware ESXi
12 6 (0.47%) vSphere
13 3 (0.24%) iptables
13 3 (0.24%) Xen
14 2 (0.16%) Terminal Server
14 2 (0.16%) Terminal Services
15 1 (0.079%) Firmware
15 1 (0.079%) Samba
15 1 (0.079%) VMware Workstation
Systems Management
1 246 (19.45%) SCCM
2 21 (1.66%) Systems Management Server (SMS)
3 15 (1.19%) AirWatch
3 15 (1.19%) Norton AntiVirus
4 8 (0.63%) SCOM
4 8 (0.63%) Symantec Endpoint Protection
4 8 (0.63%) WSUS
5 6 (0.47%) Backup Exec
5 6 (0.47%) DameWare
5 6 (0.47%) Microsoft Data Protection Manager
5 6 (0.47%) Microsoft Intune
6 5 (0.40%) NetBackup
7 3 (0.24%) McAfee ePO
7 3 (0.24%) SafeCom
7 3 (0.24%) Symantec Enterprise Vault
7 3 (0.24%) XenMobile
8 2 (0.16%) HP Data Protector
8 2 (0.16%) Packer
8 2 (0.16%) Puppet
8 2 (0.16%) ZENworks
Vendors
1 419 (33.12%) Microsoft
2 166 (13.12%) Citrix
3 127 (10.04%) Apple
4 109 (8.62%) VMware
5 86 (6.80%) Cisco
6 76 (6.01%) HP
7 56 (4.43%) Dell
8 41 (3.24%) Bloomberg
9 35 (2.77%) Lotus
10 32 (2.53%) ServiceNow
10 32 (2.53%) Symantec
11 25 (1.98%) Remedy
12 24 (1.90%) AppSense
13 23 (1.82%) Reuters
14 22 (1.74%) Oracle
15 16 (1.26%) LANDesk
15 16 (1.26%) SolarWinds
16 15 (1.19%) FactSet
17 13 (1.03%) Avaya
18 11 (0.87%) Adobe