Period
to 24 May 2020

The median contractor rate for a Desktop Support was £150 per day in advertised job vacancies during the 6 months to 24 May 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
UK
6 months to
24 May 2020
Same period 2019 Same period 2018
Rank 213 298 270
Rank change year-on-year +85 -28 +106
Contract jobs requiring a Desktop Support 570 825 990
As % of all contract jobs advertised in the UK 1.18% 0.90% 0.98%
As % of the Job Titles category 1.26% 0.95% 1.04%
Number of daily rates quoted 297 451 520
Median daily rate £150 £175 £155
Median daily rate % change year-on-year -14.29% +12.90% +3.33%
10th Percentile £110 £114 £114
90th Percentile £250 £288 £280
UK excluding London median daily rate £140 £150 £145
% change year-on-year -6.67% +3.45% -
Number of hourly rates quoted 129 210 290
Median hourly rate £17.50 £15.63 £15.86
Median hourly rate % change year-on-year +11.96% -1.45% -
10th Percentile £12.60 £11.17 £11.17
90th Percentile £25.87 £20.78 £21.13
UK excluding London median hourly rate £17.10 £15.00 £14.05
% change year-on-year +14.00% +6.76% -7.87%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 45,109 86,667 95,593
% of contract IT jobs with a recognized job title 93.66% 94.55% 94.85%
Number of daily rates quoted 28,368 57,055 62,751
Median daily rate £465 £473 £450
Median daily rate % change year-on-year -1.59% +5.00% +5.88%
10th Percentile £243 £275 £263
90th Percentile £650 £650 £633
UK excluding London median daily rate £425 £425 £413
% change year-on-year - +3.03% +3.13%
Number of hourly rates quoted 1,908 2,780 3,006
Median hourly rate £21.00 £18.78 £18.00
Median hourly rate % change year-on-year +11.85% +4.31% -5.06%
10th Percentile £12.00 £11.17 £10.88
90th Percentile £52.33 £50.00 £47.83
Median hourly rate £19.44 £17.50 £17.50
% change year-on-year +11.09% - -2.78%

Desktop Support
Job Vacancy Trend

Job postings that featured Desktop Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Desktop Support in the UK

Desktop Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Desktop Support.

Daily rate trend for Desktop Support in the UK

Desktop Support
Daily Rate Histogram

Daily rate distribution for jobs citing Desktop Support over the 6 months to 24 May 2020.

Daily rate histogram for Desktop Support in the UK

Desktop Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Desktop Support.

Hourly rate trend for Desktop Support in the UK

Desktop Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing Desktop Support over the 6 months to 24 May 2020.

Hourly rate histogram for Desktop Support in the UK

Desktop Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the UK over the 6 months to 24 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +83 507 £150 -14.29% 3
UK excluding London +101 413 £140 -6.67% 4
London +28 152 £170 -8.11% 1
South East +137 136 £140 -18.84%
South West +35 70 £140 -11.11% 1
North of England +70 68 £150 +1.69%
East of England +39 57 £160 -9.86% 1
Scotland +15 37 £120 -11.11% 2
Midlands +44 29 £125 -9.09%
North West +42 28 £120 -25.00%
West Midlands +66 23 £150 +20.00%
Yorkshire +56 23 £228 +65.82%
Wales +28 18 £200 +29.03%
North East +31 17 £130 -25.71%
East Midlands +16 6 £114 -19.47%
Northern Ireland +20 5 £160 +77.78%
Work from Home +9 3 £130 -56.67%

Desktop Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 May 2020, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Desktop Support in the job title.

1 457 (80.18%) Windows
2 287 (50.35%) Windows 10
3 262 (45.96%) Active Directory
4 219 (38.42%) Windows 7
5 210 (36.84%) Office 365
6 199 (34.91%) Microsoft
7 166 (29.12%) Microsoft Office
8 110 (19.30%) SCCM
9 78 (13.68%) ITIL
10 58 (10.18%) Citrix
11 57 (10.00%) Finance
11 57 (10.00%) Problem-Solving
12 48 (8.42%) Apple
13 46 (8.07%) Migration
14 45 (7.89%) Public Sector
15 43 (7.54%) HP
16 42 (7.37%) VPN
16 42 (7.37%) Windows Server
17 41 (7.19%) Break/Fix
18 40 (7.02%) Analytical Skills
18 40 (7.02%) Security Cleared
19 39 (6.84%) Microsoft Excel
20 38 (6.67%) Driving Licence
21 37 (6.49%) Apple iOS
22 34 (5.96%) SLA
23 33 (5.79%) Windows XP
23 33 (5.79%) ITSM
24 30 (5.26%) Video Conferencing
24 30 (5.26%) Blackberry
25 29 (5.09%) NHS

Desktop Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (4.91%) MS Exchange
2 19 (3.33%) Skype for Business
3 13 (2.28%) Exchange Server 2007
4 10 (1.75%) Exchange Server 2003
5 8 (1.40%) SharePoint
6 5 (0.88%) Exchange Server 2013
7 3 (0.53%) Blackberry Enterprise Server
8 1 (0.18%) Confluence
8 1 (0.18%) Exchange Server 2010
8 1 (0.18%) IBM Notes
8 1 (0.18%) Site Server
Applications
1 166 (29.12%) Microsoft Office
2 39 (6.84%) Microsoft Excel
3 23 (4.04%) Microsoft PowerPoint
4 12 (2.11%) Microsoft Project
4 12 (2.11%) MS Visio
5 11 (1.93%) Acrobat
6 5 (0.88%) Spreadsheet
7 1 (0.18%) AutoCAD
7 1 (0.18%) Photoshop
Business Applications
1 11 (1.93%) Remedy ITSM
2 2 (0.35%) Carpe Diem
2 2 (0.35%) Elite 3E
2 2 (0.35%) ION MarketView
Cloud Services
1 210 (36.84%) Office 365
2 13 (2.28%) Azure
3 7 (1.23%) G Suite
3 7 (1.23%) OneDrive
4 4 (0.70%) Azure Active Directory
5 2 (0.35%) AWS
6 1 (0.18%) Google Docs
Communications & Networking
1 42 (7.37%) VPN
2 28 (4.91%) DNS
3 26 (4.56%) LAN
3 26 (4.56%) Skype
4 24 (4.21%) Remote Desktop
5 23 (4.04%) VoIP
6 20 (3.51%) DHCP
6 20 (3.51%) Internet
6 20 (3.51%) TCP/IP
7 17 (2.98%) WAN
8 14 (2.46%) WebEx
9 12 (2.11%) Firewall
10 10 (1.75%) Network Security
11 8 (1.40%) Wi-Fi
12 7 (1.23%) Wireless
13 3 (0.53%) Broadband
13 3 (0.53%) SAN
14 2 (0.35%) Cisco IOS
14 2 (0.35%) Intranet
14 2 (0.35%) PBX
Database & Business Intelligence
1 5 (0.88%) SQL Server
2 4 (0.70%) MS Access
3 1 (0.18%) Data Warehouse
Development Applications
1 7 (1.23%) JIRA
2 3 (0.53%) Hudson
3 1 (0.18%) Bitbucket Server
3 1 (0.18%) Git (software)
3 1 (0.18%) Jenkins
3 1 (0.18%) MSI
General
1 57 (10.00%) Finance
2 45 (7.89%) Public Sector
3 17 (2.98%) Banking
4 14 (2.46%) Telecoms
5 13 (2.28%) Manufacturing
6 12 (2.11%) Marketing
7 10 (1.75%) Electronics
8 7 (1.23%) Front Office
9 6 (1.05%) Italian Language
9 6 (1.05%) Local Government
10 5 (0.88%) German Language
10 5 (0.88%) Legal
11 3 (0.53%) Investment Banking
12 2 (0.35%) Back Office
12 2 (0.35%) Law
12 2 (0.35%) Retail
13 1 (0.18%) Aerospace
13 1 (0.18%) Automotive
13 1 (0.18%) Financial Institution
13 1 (0.18%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 4 (0.70%) LDAP
2 1 (0.18%) CGI
2 1 (0.18%) FIX Protocol
Miscellaneous
1 40 (7.02%) Analytical Skills
2 38 (6.67%) Driving Licence
3 30 (5.26%) Blackberry
3 30 (5.26%) Video Conferencing
4 29 (5.09%) NHS
5 24 (4.21%) Self-Motivation
6 20 (3.51%) Management Information System
7 18 (3.16%) iPhone
8 15 (2.63%) Smartphone
9 13 (2.28%) Data Centre
10 10 (1.75%) PDA
11 9 (1.58%) Fat Client
11 9 (1.58%) Thin Client
12 8 (1.40%) iPad
12 8 (1.40%) Mobile App
12 8 (1.40%) User Experience
13 3 (0.53%) AS400
13 3 (0.53%) BYOD
13 3 (0.53%) CMDB
13 3 (0.53%) Mobile Computing
Operating Systems
1 457 (80.18%) Windows
2 287 (50.35%) Windows 10
3 219 (38.42%) Windows 7
4 42 (7.37%) Windows Server
5 37 (6.49%) Apple iOS
6 33 (5.79%) Windows XP
7 29 (5.09%) Android
7 29 (5.09%) Mac OS
8 22 (3.86%) Windows 8
9 21 (3.68%) Mac OS X
10 20 (3.51%) Windows Server 2008
11 18 (3.16%) Linux
12 11 (1.93%) Windows Server 2003
12 11 (1.93%) Windows Vista
13 10 (1.75%) Windows 2000
14 9 (1.58%) Windows Server 2012
15 4 (0.70%) CentOS
15 4 (0.70%) Ubuntu
16 3 (0.53%) Red Hat Enterprise Linux
16 3 (0.53%) Windows Server 2016
Processes & Methodologies
1 78 (13.68%) ITIL
2 57 (10.00%) Problem-Solving
3 46 (8.07%) Migration
4 41 (7.19%) Break/Fix
5 33 (5.79%) ITSM
6 28 (4.91%) Incident Management
7 26 (4.56%) Asset Management
8 24 (4.21%) Service Management
9 18 (3.16%) Application Packaging
10 14 (2.46%) Time Management
11 13 (2.28%) Software Deployment
12 12 (2.11%) Infrastructure Engineering
12 12 (2.11%) Mobile Device Management
13 11 (1.93%) Business Intelligence
14 10 (1.75%) Configuration Management
14 10 (1.75%) Data Management
14 10 (1.75%) Digital Marketing
14 10 (1.75%) Problem Management
14 10 (1.75%) Service Delivery
14 10 (1.75%) Statistics
Programming Languages
1 17 (2.98%) PowerShell
2 5 (0.88%) VB
2 5 (0.88%) VBScript
3 4 (0.70%) VBA
4 3 (0.53%) Bash Shell
5 1 (0.18%) C
5 1 (0.18%) SQL
Qualifications
1 40 (7.02%) Security Cleared
2 26 (4.56%) SC Cleared
3 21 (3.68%) Microsoft Certification
4 18 (3.16%) A+ Certification
5 13 (2.28%) Degree
6 8 (1.40%) ITIL Certification
6 8 (1.40%) MCSE
7 6 (1.05%) Network+ Certification
8 5 (0.88%) ACSP
8 5 (0.88%) DBS Check
8 5 (0.88%) MCITP
8 5 (0.88%) MCP
8 5 (0.88%) MCTS
9 4 (0.70%) CCNA
9 4 (0.70%) Cisco Certification
9 4 (0.70%) ECDL
9 4 (0.70%) ITIL Foundation Certificate
9 4 (0.70%) MCSA
10 3 (0.53%) BPSS Clearance
10 3 (0.53%) CompTIA Security+
Quality Assurance & Compliance
1 34 (5.96%) SLA
2 3 (0.53%) Disclosure Scotland
3 2 (0.35%) ISO 22301
3 2 (0.35%) ISO/IEC 20000
3 2 (0.35%) ISO/IEC 27001
4 1 (0.18%) PMO
4 1 (0.18%) Sarbanes-Oxley
4 1 (0.18%) SSAE 16
System Software
1 262 (45.96%) Active Directory
2 16 (2.81%) VMware Infrastructure
3 14 (2.46%) XenApp
4 12 (2.11%) XenDesktop
5 11 (1.93%) Citrix Hypervisor
6 8 (1.40%) Virtual Desktop
7 6 (1.05%) Virtual Machines
8 5 (0.88%) vSphere
9 4 (0.70%) BitLocker
9 4 (0.70%) KVM
9 4 (0.70%) VMware ESXi
10 3 (0.53%) iptables
11 2 (0.35%) Firmware
11 2 (0.35%) Microsoft App-V
12 1 (0.18%) Hyper-V
12 1 (0.18%) NFS
12 1 (0.18%) Terminal Server
Systems Management
1 110 (19.30%) SCCM
2 13 (2.28%) Systems Management Server (SMS)
3 12 (2.11%) Jamf Pro
4 11 (1.93%) AirWatch
5 10 (1.75%) Microsoft Intune
5 10 (1.75%) ServiceCenter
6 5 (0.88%) Single Sign-On
7 4 (0.70%) Puppet
8 3 (0.53%) WSUS
8 3 (0.53%) yum
9 1 (0.18%) Backup Exec
9 1 (0.18%) Grafana
9 1 (0.18%) McAfee ePO
9 1 (0.18%) Norton AntiVirus
9 1 (0.18%) Prometheus
9 1 (0.18%) Rsyslog
9 1 (0.18%) Symantec Endpoint Protection
Vendors
1 199 (34.91%) Microsoft
2 58 (10.18%) Citrix
3 48 (8.42%) Apple
4 43 (7.54%) HP
5 24 (4.21%) ServiceNow
6 23 (4.04%) VMware
7 22 (3.86%) Adobe
8 20 (3.51%) Remedy
9 16 (2.81%) Ivanti
10 15 (2.63%) Bloomberg
10 15 (2.63%) Bomgar
10 15 (2.63%) Fujitsu
11 13 (2.28%) Cisco
11 13 (2.28%) Dell
12 12 (2.11%) Reuters
13 10 (1.75%) Peregrine
13 10 (1.75%) SAP
14 9 (1.58%) Google
15 6 (1.05%) Snow
16 5 (0.88%) MobileIron