Period
to 21 May 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 21 May 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > West Midlands
6 months to
21 May 2018
Same period 2017 Same period 2016
Rank 113 100 103
Rank change year-on-year -13 +3 -26
Contract jobs citing SLA 81 72 96
As % of all contract IT jobs advertised in the West Midlands 1.65% 1.67% 1.78%
As % of the Quality Assurance & Compliance category 12.60% 15.48% 16.55%
Number of daily rates quoted 34 32 58
West Midlands median daily rate £286 £331 £388
Median daily rate % change year-on-year -13.74% -14.52% +80.23%
10th Percentile £111 £156 £180
90th Percentile £475 £511 £575
England median daily rate £325 £340 £325
% change year-on-year -4.41% +4.62% -
Number of hourly rates quoted 8 12 4
West Midlands median hourly rate £14.55 £15.00 £11.25
Median hourly rate % change year-on-year -3.02% +33.33% -13.83%
10th Percentile £10.15 £11.28 £9.67
90th Percentile £90.00 £24.26 £12.78
England median hourly rate £15.00 £14.63 £15.00
% change year-on-year +2.56% -2.50% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Contract vacancies with a requirement for quality assurance or compliance skills 643 465 580
As % of all contract IT jobs advertised in the West Midlands 13.12% 10.78% 10.76%
Number of daily rates quoted 403 277 386
West Midlands median daily rate £400 £375 £375
Median daily rate % change year-on-year +6.67% - +7.14%
10th Percentile £235 £197 £213
90th Percentile £575 £525 £525
England median daily rate £450 £450 £410
% change year-on-year - +9.76% +2.50%
Number of hourly rates quoted 27 24 12
West Midlands median hourly rate £25.00 £16.75 £14.50
Median hourly rate % change year-on-year +49.25% +15.52% -18.31%
10th Percentile £12.10 £10.90 £7.91
90th Percentile £61.95 £29.40 £43.75
England median hourly rate £22.50 £21.17 £22.92
% change year-on-year +6.28% -7.63% +10.45%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the West Midlands.

Contractor daily rate trend for SLA in the West Midlands

SLA
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 21 May 2018.

Contractor daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the West Midlands.

Contractor hourly rate trend for SLA in the West Midlands

SLA
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 21 May 2018.

Contractor hourly rate histogram for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 21 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -2 32 £250 -31.03% 22
Coventry -1 15 £306 +11.09% 1
Warwickshire -9 8 £113 -75.00% 1
Shropshire -11 8 - - 2
Solihull -9 4 - -
Wolverhampton -1 2 - - 1
Staffordshire -5 2 £208 -30.25% 3
Worcestershire - 2 £170 - 3
Herefordshire - 1 £313 -
SLA
England

For the 6 months to 21 May 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for SLA.

1 30 (37.04%) ITIL
2 25 (30.86%) Windows
3 18 (22.22%) Service Delivery
4 17 (20.99%) Finance
5 16 (19.75%) Line Management
6 15 (18.52%) Security Cleared
6 15 (18.52%) Problem-Solving
7 14 (17.28%) SC Cleared
7 14 (17.28%) Microsoft
7 14 (17.28%) Active Directory
8 13 (16.05%) VPN
9 12 (14.81%) Service Management
9 12 (14.81%) Problem Management
10 11 (13.58%) DNS
10 11 (13.58%) DHCP
10 11 (13.58%) Microsoft Office
10 11 (13.58%) Cisco
11 10 (12.35%) Incident Management
11 10 (12.35%) Windows 7
11 10 (12.35%) Windows 10
12 9 (11.11%) Juniper
13 8 (9.88%) Change Management
13 8 (9.88%) 802.11
13 8 (9.88%) HP
13 8 (9.88%) MCP
13 8 (9.88%) ITIL V3
13 8 (9.88%) Process Improvement
13 8 (9.88%) ITIL Foundation Certificate
13 8 (9.88%) Windows Vista
13 8 (9.88%) SCCM

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.23%) CMS
1 1 (1.23%) Exchange Server 2013
1 1 (1.23%) MS Exchange
1 1 (1.23%) Oracle SOA Suite
1 1 (1.23%) Skype for Business
Applications
1 11 (13.58%) Microsoft Office
2 3 (3.70%) Microsoft Excel
3 1 (1.23%) Microsoft Project
Business Applications
1 1 (1.23%) Oracle EBS
Cloud Services
1 4 (4.94%) Office 365
2 3 (3.70%) Amazon AWS
2 3 (3.70%) G Suite
2 3 (3.70%) Microsoft Azure
3 1 (1.23%) Dynamics 365
3 1 (1.23%) IBM PureFlex
3 1 (1.23%) SaaS
Communications & Networking
1 13 (16.05%) VPN
2 11 (13.58%) DHCP
2 11 (13.58%) DNS
3 8 (9.88%) 802.11
4 4 (4.94%) Firewall
4 4 (4.94%) Telnet
5 3 (3.70%) SAN
6 2 (2.47%) DSL
6 2 (2.47%) Ethernet
6 2 (2.47%) Internet
6 2 (2.47%) SSH
6 2 (2.47%) X.21
7 1 (1.23%) ISDN
7 1 (1.23%) Network Security
7 1 (1.23%) PBX
7 1 (1.23%) PSTN
7 1 (1.23%) RSVP
7 1 (1.23%) TCP/IP
7 1 (1.23%) VLAN
7 1 (1.23%) Wi-Fi
Database & Business Intelligence
1 2 (2.47%) Relational Database
2 1 (1.23%) Big Data
2 1 (1.23%) Hadoop
2 1 (1.23%) PowerPivot
2 1 (1.23%) SQL Server
Development Applications
1 1 (1.23%) MSI
General
1 17 (20.99%) Finance
2 5 (6.17%) Manufacturing
2 5 (6.17%) Retail
3 3 (3.70%) Billing
4 1 (1.23%) Automotive
4 1 (1.23%) Banking
4 1 (1.23%) Hindi Language
4 1 (1.23%) Investment Banking
4 1 (1.23%) Italian Language
4 1 (1.23%) Japanese Language
4 1 (1.23%) Legal
Job Titles
1 18 (22.22%) Analyst
2 13 (16.05%) Support Engineer
3 11 (13.58%) Service Manager
4 9 (11.11%) Desktop Engineer
4 9 (11.11%) Desktop Support
4 9 (11.11%) IT Support
5 8 (9.88%) Desktop Support Engineer
6 7 (8.64%) Service Analyst
6 7 (8.64%) Service Desk Analyst
7 6 (7.41%) IT Analyst
7 6 (7.41%) Service Desk Manager
8 5 (6.17%) Administrator
8 5 (6.17%) Business Analyst
8 5 (6.17%) IT Engineer
8 5 (6.17%) IT Support Engineer
8 5 (6.17%) Support Analyst
9 4 (4.94%) Consultant
9 4 (4.94%) IT Support Analyst
9 4 (4.94%) Network Engineer
9 4 (4.94%) Security Engineer
Libraries, Frameworks & Software Standards
1 8 (9.88%) 802.1X
2 2 (2.47%) LDAP
3 1 (1.23%) .NET
3 1 (1.23%) CSS
3 1 (1.23%) HTML
3 1 (1.23%) SAP Basis
Miscellaneous
1 6 (7.41%) Driving Licence
2 5 (6.17%) Analytical Skills
3 4 (4.94%) Management Information System
4 3 (3.70%) Self-Motivation
5 2 (2.47%) Data Centre
5 2 (2.47%) Fat Client
5 2 (2.47%) Thin Client
6 1 (1.23%) BYOD
6 1 (1.23%) Cyberattack
6 1 (1.23%) Hybrid Cloud
6 1 (1.23%) Learning Management System
6 1 (1.23%) Security Operations Centre
Operating Systems
1 25 (30.86%) Windows
2 10 (12.35%) Windows 10
2 10 (12.35%) Windows 7
3 8 (9.88%) Windows Vista
4 7 (8.64%) Windows 8
5 3 (3.70%) Unix
6 2 (2.47%) Linux
6 2 (2.47%) Windows XP
7 1 (1.23%) AIX
7 1 (1.23%) Apple iOS
7 1 (1.23%) Red Hat Enterprise Linux
7 1 (1.23%) Solaris
7 1 (1.23%) Windows Server
7 1 (1.23%) Windows Server 2003
7 1 (1.23%) Windows Server 2008
7 1 (1.23%) Windows Server 2012
Processes & Methodologies
1 30 (37.04%) ITIL
2 18 (22.22%) Service Delivery
3 16 (19.75%) Line Management
4 15 (18.52%) Problem-Solving
5 12 (14.81%) Problem Management
5 12 (14.81%) Service Management
6 10 (12.35%) Incident Management
7 8 (9.88%) Change Management
7 8 (9.88%) Data Analysis
7 8 (9.88%) ITIL V3
7 8 (9.88%) Process Improvement
8 7 (8.64%) Project Management
9 6 (7.41%) Ticket Management
10 5 (6.17%) Coaching
10 5 (6.17%) Information Security
10 5 (6.17%) Knowledge Management
10 5 (6.17%) Root Cause Analysis
10 5 (6.17%) Supplier Management
10 5 (6.17%) Target Operating Model
10 5 (6.17%) User Acceptance Testing
Programming Languages
1 3 (3.70%) PowerShell
1 3 (3.70%) VB
2 2 (2.47%) Shell Script
3 1 (1.23%) C
3 1 (1.23%) JavaScript
3 1 (1.23%) SQL
3 1 (1.23%) VBA
Qualifications
1 15 (18.52%) Security Cleared
2 14 (17.28%) SC Cleared
3 8 (9.88%) ITIL Foundation Certificate
3 8 (9.88%) MCP
4 6 (7.41%) MCSE
4 6 (7.41%) Microsoft Certification
5 4 (4.94%) CCNA
5 4 (4.94%) Cisco Certification
5 4 (4.94%) Degree
6 3 (3.70%) ITIL Certification
7 1 (1.23%) CCNP
7 1 (1.23%) CCSP
7 1 (1.23%) CISSP
7 1 (1.23%) GIAC
7 1 (1.23%) ISTQB
7 1 (1.23%) JNCIA
7 1 (1.23%) JNCIS
7 1 (1.23%) MCDST
7 1 (1.23%) PMI Certification
7 1 (1.23%) PMP
Quality Assurance & Compliance
1 4 (4.94%) ISO 9001
1 4 (4.94%) ISO/IEC 20000
2 1 (1.23%) QA
System Software
1 14 (17.28%) Active Directory
2 7 (8.64%) VMware Infrastructure
3 2 (2.47%) Microsoft Virtual Server
3 2 (2.47%) Virtual Servers
4 1 (1.23%) Virtual Desktop
4 1 (1.23%) vSphere
Systems Management
1 8 (9.88%) SCCM
2 3 (3.70%) AirWatch
3 2 (2.47%) FortiGate
3 2 (2.47%) Single Sign-On
3 2 (2.47%) Stealthwatch
3 2 (2.47%) Trend Micro Deep Security
4 1 (1.23%) HP ALM
4 1 (1.23%) HP Quality Center
4 1 (1.23%) SCOM
Vendors
1 14 (17.28%) Microsoft
2 11 (13.58%) Cisco
3 9 (11.11%) Juniper
4 8 (9.88%) HP
5 7 (8.64%) VMware
6 5 (6.17%) Dell
6 5 (6.17%) Google
7 4 (4.94%) CheckPoint
7 4 (4.94%) Fortinet
8 3 (3.70%) Citrix
8 3 (3.70%) Fujitsu
8 3 (3.70%) ServiceNow
9 2 (2.47%) ArcSight
9 2 (2.47%) IBM
9 2 (2.47%) Oracle
9 2 (2.47%) Symantec
9 2 (2.47%) TippingPoint
10 1 (1.23%) McAfee
10 1 (1.23%) Progress
10 1 (1.23%) SAP