SLA Contracts in the West Midlands

Service Level Agreement (SLA)
England > West Midlands

The table below provides summary statistics for contract job vacancies advertised in the West Midlands requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 51 64 80
Rank change year-on-year +13 +16 +33
Contract jobs citing SLA 47 47 59
As % of all contract jobs advertised in the West Midlands 3.49% 2.41% 2.47%
As % of the Quality Assurance & Compliance category 19.92% 15.61% 14.71%
Number of daily rates quoted 39 19 31
10th Percentile £190 £148 £145
25th Percentile £227 £194 £155
Median daily rate (50th Percentile) £235 £240 £325
Median % change year-on-year -2.08% -26.15% -13.10%
75th Percentile £456 £488 £575
90th Percentile £506 £670 £588
England median daily rate £250 £330 £298
% change year-on-year -24.24% +10.92% -15.00%
Number of hourly rates quoted 6 14 4
10th Percentile - £12.30 -
25th Percentile - £13.05 £12.50
Median hourly rate £14.70 £13.34 £15.75
Median % change year-on-year +10.19% -15.30% +6.78%
75th Percentile - £14.00 £19.87
90th Percentile £21.85 £14.64 £21.88
England median hourly rate £22.27 £14.60 £18.50
% change year-on-year +52.53% -21.08% +12.12%

All Quality Assurance and Compliance Skills
West Midlands

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the West Midlands.

Contract vacancies with a requirement for quality assurance or compliance skills 236 301 401
As % of all contract IT jobs advertised in the West Midlands 17.55% 15.46% 16.82%
Number of daily rates quoted 172 209 259
10th Percentile £209 £260 £263
25th Percentile £350 £375 £350
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +8.93%
75th Percentile £550 £625 £595
90th Percentile £638 £793 £675
England median daily rate £513 £525 £525
% change year-on-year -2.38% - -
Number of hourly rates quoted 11 30 10
10th Percentile - £11.91 £10.99
25th Percentile £14.70 £13.18 £12.50
Median hourly rate £28.18 £14.00 £16.10
Median % change year-on-year +101.29% -13.04% -5.29%
75th Percentile £30.38 £45.78 £23.02
90th Percentile £52.50 £58.75 £27.92
England median hourly rate £34.75 £22.34 £41.50
% change year-on-year +55.55% -46.17% +50.91%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing SLA in the West Midlands.

Daily rate trend for SLA in the West Midlands

SLA
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing SLA in the West Midlands over the 6 months to 1 May 2025.

Daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing SLA in the West Midlands.

Hourly rate trend for SLA in the West Midlands

SLA
Hourly Rate Histogram in the West Midlands

Hourly rate distribution of jobs citing SLA in the West Midlands over the 6 months to 1 May 2025.

Hourly rate histogram for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +20 30 £235 -55.24% 10
Birmingham +9 7 £200 -13.51% 4
Shropshire -3 2 £173 +47.44% 1
Wolverhampton - 2 £291 -
Coventry +8 1 £140 - 2
SLA
England

SLA
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (8.51%) Oracle Self-Service HR
1 4 (8.51%) Oracle Workflow
Applications
1 19 (40.43%) Microsoft Excel
2 2 (4.26%) Microsoft Office
2 2 (4.26%) Microsoft PowerPoint
Business Applications
1 4 (8.51%) Oracle HRMS
2 1 (2.13%) SAP Oil and Gas
2 1 (2.13%) SAP S/4HANA
Cloud Services
1 5 (10.64%) Microsoft 365
2 2 (4.26%) OneDrive
2 2 (4.26%) Power Platform
3 1 (2.13%) SaaS
Communications & Networking
1 4 (8.51%) SAN
2 3 (6.38%) Wi-Fi
3 2 (4.26%) VPN
4 1 (2.13%) 4G
4 1 (2.13%) Radio Access Network
Database & Business Intelligence
1 4 (8.51%) Oracle Database
Development Applications
1 1 (2.13%) JIRA
General
1 23 (48.94%) Social Skills
2 8 (17.02%) Organisational Skills
3 7 (14.89%) Analytical Skills
3 7 (14.89%) Public Sector
4 6 (12.77%) Finance
5 3 (6.38%) Inclusion and Diversity
6 1 (2.13%) Law
6 1 (2.13%) Retail
Job Titles
1 16 (34.04%) Support Assistant
2 4 (8.51%) Desktop Engineer
2 4 (8.51%) Oracle Specialist
3 3 (6.38%) Analyst
3 3 (6.38%) Data Analyst
3 3 (6.38%) Data Entry Analyst
3 3 (6.38%) Field Engineer
3 3 (6.38%) Supplier Manager
3 3 (6.38%) Support Engineer
3 3 (6.38%) Vendor Manager
4 2 (4.26%) Administrator
4 2 (4.26%) Field Service Engineer
4 2 (4.26%) Linux Engineer
4 2 (4.26%) Linux Support Engineer
4 2 (4.26%) Systems Administrator
4 2 (4.26%) Unix Administrator
4 2 (4.26%) Unix Engineer
4 2 (4.26%) Unix Support
4 2 (4.26%) Unix Support Engineer
4 2 (4.26%) Unix Systems Administrator
Miscellaneous
1 3 (6.38%) Driving Licence
2 2 (4.26%) Self-Motivation
3 1 (2.13%) Data Centre
Operating Systems
1 5 (10.64%) Linux
2 4 (8.51%) AIX
2 4 (8.51%) Unix
3 3 (6.38%) Mac OS
3 3 (6.38%) Windows
4 2 (4.26%) Windows 10
Processes & Methodologies
1 25 (53.19%) Customer Service
2 16 (34.04%) Test Scripting
3 12 (25.53%) ITIL
4 11 (23.40%) Problem-Solving
5 5 (10.64%) Service Delivery
5 5 (10.64%) Ticket Management
6 4 (8.51%) Business Intelligence
6 4 (8.51%) Service Management
6 4 (8.51%) Storage Management
6 4 (8.51%) Workflow
7 3 (6.38%) CRM
7 3 (6.38%) Data Entry
7 3 (6.38%) ITSM
7 3 (6.38%) OpenUP
8 2 (4.26%) Continuous Improvement
8 2 (4.26%) Service Delivery Management
8 2 (4.26%) Stakeholder Management
8 2 (4.26%) Time Management
9 1 (2.13%) Contract Management
9 1 (2.13%) Patch Management
Programming Languages
1 20 (42.55%) SQL
Qualifications
1 5 (10.64%) Security Cleared
2 4 (8.51%) Microsoft Certification
3 2 (4.26%) Degree
3 2 (4.26%) MCSE
4 1 (2.13%) A+ Certification
4 1 (2.13%) BPSS Clearance
4 1 (2.13%) Dell Certification
4 1 (2.13%) SC Cleared
Quality Assurance & Compliance
1 1 (2.13%) PMO
System Software
1 3 (6.38%) Active Directory
1 3 (6.38%) VMware Infrastructure
Systems Management
1 4 (8.51%) Tivoli
1 4 (8.51%) Tivoli Storage Manager
2 2 (4.26%) Microsoft Intune
2 2 (4.26%) SCCM
Vendors
1 23 (48.94%) Microsoft
2 8 (17.02%) Oracle
3 5 (10.64%) VMware
4 4 (8.51%) IBM
4 4 (8.51%) ServiceNow
5 3 (6.38%) Cisco
6 2 (4.26%) Apple
7 1 (2.13%) Ariba
7 1 (2.13%) Concur
7 1 (2.13%) Dell
7 1 (2.13%) Ericsson
7 1 (2.13%) HP
7 1 (2.13%) Huawei
7 1 (2.13%) Nokia
7 1 (2.13%) SAP