Period
to 24 February 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 24 February 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > West Midlands
6 months to
24 Feb 2018
Same period 2017 Same period 2016
Rank 80 98 90
Rank change year-on-year +18 -8 -25
Contract jobs citing SLA 115 98 103
As % of all contract IT jobs advertised in the West Midlands 2.43% 1.86% 2.00%
As % of the Quality Assurance & Compliance category 17.42% 15.91% 18.76%
Number of daily rates quoted 52 47 57
West Midlands median daily rate £293 £300 £363
Median daily rate % change year-on-year -2.33% -17.24% +90.79%
10th Percentile £154 £122 £155
90th Percentile £438 £524 £530
England median daily rate £300 £345 £338
% change year-on-year -13.04% +2.22% +12.50%
Number of hourly rates quoted 13 22 13
West Midlands median hourly rate £12.50 £25.00 £12.00
Median hourly rate % change year-on-year -50.00% +108.33% -8.08%
10th Percentile £8.39 £11.04 £9.55
90th Percentile £72.00 £25.00 £17.40
England median hourly rate £15.00 £16.00 £17.33
% change year-on-year -6.25% -7.67% +15.53%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Contract vacancies with a requirement for quality assurance or compliance skills 660 616 549
As % of all contract IT jobs advertised in the West Midlands 13.95% 11.69% 10.65%
Number of daily rates quoted 413 386 328
West Midlands median daily rate £400 £389 £393
Median daily rate % change year-on-year +2.89% -0.96% +20.77%
10th Percentile £213 £203 £219
90th Percentile £525 £540 £532
England median daily rate £450 £425 £410
% change year-on-year +5.88% +3.66% +2.50%
Number of hourly rates quoted 32 40 28
West Midlands median hourly rate £20.90 £25.00 £17.52
Median hourly rate % change year-on-year -16.42% +42.71% -20.38%
10th Percentile £10.62 £10.86 £10.50
90th Percentile £66.58 £42.25 £35.49
England median hourly rate £21.01 £21.75 £25.00
% change year-on-year -3.40% -13.00% +16.28%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the West Midlands.

Contractor daily rate trend for SLA in the West Midlands

SLA
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 24 February 2018.

Contractor daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the West Midlands.

Contractor hourly rate trend for SLA in the West Midlands

SLA
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 24 February 2018.

Contractor hourly rate histogram for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 24 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +14 48 £275 -15.38% 13
Coventry +17 17 £286 +45.73% 3
Shropshire +13 17 £160 -57.25% 3
Warwickshire -3 10 £425 -5.56% 3
Staffordshire -6 4 £229 +34.56% 4
Herefordshire - 3 £150 -
Solihull -1 2 - - 1
Dudley -10 2 £248 +141.46%
Wolverhampton - 2 - - 2
Worcestershire - 1 - - 3
SLA
England

For the 6 months to 24 February 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for SLA.

1 55 (47.83%) Windows
2 43 (37.39%) ITIL
3 24 (20.87%) Active Directory
3 24 (20.87%) Incident Management
3 24 (20.87%) Line Management
4 20 (17.39%) Microsoft Office
5 19 (16.52%) Microsoft
6 18 (15.65%) Finance
6 18 (15.65%) Windows 7
7 17 (14.78%) Change Management
8 16 (13.91%) Service Delivery
9 15 (13.04%) Cisco
10 14 (12.17%) HP
10 14 (12.17%) VMware
11 13 (11.30%) Service Management
11 13 (11.30%) VPN
11 13 (11.30%) Problem Management
12 12 (10.43%) Retail
12 12 (10.43%) SC Cleared
12 12 (10.43%) Security Cleared
12 12 (10.43%) DNS
12 12 (10.43%) DHCP
12 12 (10.43%) MCP
12 12 (10.43%) Dell
12 12 (10.43%) Analytical Skills
12 12 (10.43%) Windows 10
13 11 (9.57%) SCCM
13 11 (9.57%) Degree
14 10 (8.70%) VMware Infrastructure
14 10 (8.70%) Information Security

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.22%) MS Exchange
2 5 (4.35%) IBM Notes
2 5 (4.35%) SharePoint
3 2 (1.74%) Exchange Server 2013
4 1 (0.87%) Skype for Business
Applications
1 20 (17.39%) Microsoft Office
2 6 (5.22%) Microsoft Excel
Cloud Services
1 6 (5.22%) Office 365
2 3 (2.61%) G Suite
2 3 (2.61%) Microsoft Azure
3 1 (0.87%) Dynamics 365
3 1 (0.87%) IBM PureFlex
3 1 (0.87%) SaaS
Communications & Networking
1 13 (11.30%) VPN
2 12 (10.43%) DHCP
2 12 (10.43%) DNS
3 8 (6.96%) 802.11
3 8 (6.96%) Internet
4 6 (5.22%) TCP/IP
5 5 (4.35%) Network Security
5 5 (4.35%) Telnet
5 5 (4.35%) Wireless
6 4 (3.48%) Firewall
6 4 (3.48%) LAN
6 4 (3.48%) SAN
7 2 (1.74%) Ethernet
7 2 (1.74%) SSH
7 2 (1.74%) WAN
8 1 (0.87%) DSL
8 1 (0.87%) MPLS
8 1 (0.87%) SMS
8 1 (0.87%) Wi-Fi
8 1 (0.87%) X.21
Database & Business Intelligence
1 2 (1.74%) SQL Server
Development Applications
1 2 (1.74%) MSI
General
1 18 (15.65%) Finance
2 12 (10.43%) Retail
3 5 (4.35%) Manufacturing
4 4 (3.48%) Telecoms
5 1 (0.87%) Advertising
5 1 (0.87%) Automotive
5 1 (0.87%) Hindi Language
5 1 (0.87%) Italian Language
5 1 (0.87%) Japanese Language
5 1 (0.87%) Legal
Job Titles
1 30 (26.09%) Analyst
2 24 (20.87%) Support Engineer
3 18 (15.65%) Desktop Support
4 17 (14.78%) IT Support
5 15 (13.04%) Desktop Engineer
6 14 (12.17%) Desktop Support Engineer
7 12 (10.43%) Service Analyst
7 12 (10.43%) Service Desk Analyst
7 12 (10.43%) Support Analyst
8 11 (9.57%) Service Manager
9 10 (8.70%) IT Analyst
10 8 (6.96%) 3rd Line Support
10 8 (6.96%) IT Engineer
10 8 (6.96%) IT Support Engineer
11 7 (6.09%) 2nd Line Support
11 7 (6.09%) Business Analyst
12 6 (5.22%) IT Support Analyst
12 6 (5.22%) Security Engineer
12 6 (5.22%) Service Desk Manager
12 6 (5.22%) Service Desk Support Analyst
Libraries, Frameworks & Software Standards
1 8 (6.96%) 802.1X
2 2 (1.74%) CSS
2 2 (1.74%) HTML
3 1 (0.87%) .NET
Miscellaneous
1 12 (10.43%) Analytical Skills
2 8 (6.96%) Data Centre
3 7 (6.09%) Driving Licence
4 5 (4.35%) Management Information System
5 3 (2.61%) Fat Client
5 3 (2.61%) Thin Client
6 2 (1.74%) Computer Science
7 1 (0.87%) BYOD
7 1 (0.87%) Cyber Defence
7 1 (0.87%) Cyberattack
7 1 (0.87%) Hybrid Cloud
7 1 (0.87%) IVR
7 1 (0.87%) Security Operations Centre
7 1 (0.87%) Wiki
Operating Systems
1 55 (47.83%) Windows
2 18 (15.65%) Windows 7
3 12 (10.43%) Windows 10
4 9 (7.83%) Linux
4 9 (7.83%) Windows 8
5 8 (6.96%) Windows Vista
6 6 (5.22%) Windows XP
7 5 (4.35%) Windows Server 2008
7 5 (4.35%) Windows Server 2012
8 4 (3.48%) Unix
8 4 (3.48%) Windows Server
9 3 (2.61%) Red Hat Enterprise Linux
10 2 (1.74%) Apple iOS
11 1 (0.87%) AIX
11 1 (0.87%) HPUX
11 1 (0.87%) Windows Server 2003
Processes & Methodologies
1 43 (37.39%) ITIL
2 24 (20.87%) Incident Management
2 24 (20.87%) Line Management
3 17 (14.78%) Change Management
4 16 (13.91%) Service Delivery
5 13 (11.30%) Problem Management
5 13 (11.30%) Service Management
6 10 (8.70%) Information Security
6 10 (8.70%) Ticket Management
7 9 (7.83%) Root Cause Analysis
8 8 (6.96%) ITIL V3
8 8 (6.96%) Knowledge Management
8 8 (6.96%) Process Improvement
8 8 (6.96%) Project Management
9 7 (6.09%) E-Commerce
9 7 (6.09%) Network Management
9 7 (6.09%) Release Management
9 7 (6.09%) Target Operating Model
9 7 (6.09%) User Acceptance Testing
10 6 (5.22%) Cybersecurity
Programming Languages
1 5 (4.35%) Java
2 3 (2.61%) PowerShell
2 3 (2.61%) VB
3 2 (1.74%) JavaScript
3 2 (1.74%) SQL
4 1 (0.87%) C
4 1 (0.87%) Tcl
4 1 (0.87%) VBA
Qualifications
1 12 (10.43%) MCP
1 12 (10.43%) SC Cleared
1 12 (10.43%) Security Cleared
2 11 (9.57%) Degree
3 9 (7.83%) Microsoft Certification
4 8 (6.96%) ITIL Foundation Certificate
4 8 (6.96%) MCSE
5 4 (3.48%) CCNA
5 4 (3.48%) Cisco Certification
6 3 (2.61%) ITIL Certification
7 2 (1.74%) Computer Science Degree
7 2 (1.74%) DBS Check
7 2 (1.74%) RHCE
7 2 (1.74%) VMware Certified Professional (VCP)
8 1 (0.87%) CCSP
8 1 (0.87%) CISSP
8 1 (0.87%) ISSEP
8 1 (0.87%) ISTQB
8 1 (0.87%) MCDST
8 1 (0.87%) MCSA
Quality Assurance & Compliance
1 4 (3.48%) ISO 9001
1 4 (3.48%) ISO/IEC 20000
2 2 (1.74%) COBIT
2 2 (1.74%) ISO/IEC 27001
System Software
1 24 (20.87%) Active Directory
2 10 (8.70%) VMware Infrastructure
3 3 (2.61%) Microsoft Virtual Server
3 3 (2.61%) Virtual Servers
4 2 (1.74%) vSphere
5 1 (0.87%) Virtual Desktop
5 1 (0.87%) XenApp
Systems Management
1 11 (9.57%) SCCM
2 7 (6.09%) Stealthwatch
3 3 (2.61%) AirWatch
4 2 (1.74%) FortiGate
5 1 (0.87%) HP ALM
5 1 (0.87%) HP Quality Center
Vendors
1 19 (16.52%) Microsoft
2 15 (13.04%) Cisco
3 14 (12.17%) HP
3 14 (12.17%) VMware
4 12 (10.43%) Dell
5 10 (8.70%) Citrix
6 7 (6.09%) ArcSight
6 7 (6.09%) Juniper
7 5 (4.35%) Lotus
8 4 (3.48%) CheckPoint
8 4 (3.48%) Fortinet
9 3 (2.61%) Fujitsu
9 3 (2.61%) Google
9 3 (2.61%) NetApp
9 3 (2.61%) Remedy
9 3 (2.61%) Symantec
10 2 (1.74%) Apple
10 2 (1.74%) IBM
10 2 (1.74%) TippingPoint
11 1 (0.87%) SolarWinds