Period
to 14 August 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 14 August 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > West Midlands
6 months to
14 Aug 2018
Same period 2017 Same period 2016
Rank 135 109 113
Rank change year-on-year -26 +4 -26
Contract jobs citing SLA 65 68 98
As % of all contract IT jobs advertised in the West Midlands 1.28% 1.58% 1.62%
As % of the Quality Assurance & Compliance category 11.11% 17.13% 15.34%
Number of daily rates quoted 33 32 44
West Midlands median daily rate £250 £269 £350
Median daily rate % change year-on-year -7.06% -23.14% +12.90%
10th Percentile £105 £108 £135
90th Percentile £475 £499 £575
England median daily rate £325 £330 £313
% change year-on-year -1.52% +5.60% -2.34%
Number of hourly rates quoted 13 6 6
West Midlands median hourly rate £13.60 £12.25 £14.50
Median hourly rate % change year-on-year +10.98% -15.52% +11.07%
10th Percentile £11.25 £11.38 £11.63
90th Percentile £16.75 £15.50 £20.25
England median hourly rate £15.00 £14.75 £15.00
% change year-on-year +1.69% -1.67% -6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Contract vacancies with a requirement for quality assurance or compliance skills 585 397 639
As % of all contract IT jobs advertised in the West Midlands 11.54% 9.22% 10.53%
Number of daily rates quoted 349 236 428
West Midlands median daily rate £400 £359 £363
Median daily rate % change year-on-year +11.50% -1.03% -3.33%
10th Percentile £238 £188 £207
90th Percentile £600 £525 £500
England median daily rate £450 £450 £418
% change year-on-year - +7.78% +4.38%
Number of hourly rates quoted 24 16 15
West Midlands median hourly rate £14.97 £13.75 £15.00
Median hourly rate % change year-on-year +8.87% -8.33% -34.78%
10th Percentile £11.08 £10.00 £8.75
90th Percentile £47.10 £35.50 £43.75
England median hourly rate £24.00 £20.00 £22.50
% change year-on-year +20.00% -11.11% +6.77%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the West Midlands.

Contractor daily rate trend for SLA in the West Midlands

SLA
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 14 August 2018.

Contractor daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the West Midlands.

Contractor hourly rate trend for SLA in the West Midlands

SLA
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 14 August 2018.

Contractor hourly rate histogram for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 14 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -5 24 £265 -21.48% 12
Coventry -17 13 £250 -4.94% 3
Warwickshire -1 9 £113 -25.00% 1
Solihull -5 6 £265 - 1
Shropshire -22 5 - - 1
Staffordshire -6 3 £390 +108.00% 6
Worcestershire - 3 £170 - 1
Dudley +1 2 £98 -4.88% 1
Herefordshire -3 1 £313 -3.10% 1
SLA
England

For the 6 months to 14 August 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for SLA.

1 23 (35.38%) Service Delivery
2 21 (32.31%) Windows
3 18 (27.69%) ITIL
4 17 (26.15%) Microsoft
5 14 (21.54%) Service Management
6 12 (18.46%) Active Directory
7 8 (12.31%) Finance
7 8 (12.31%) Microsoft Office
7 8 (12.31%) Coaching
8 7 (10.77%) ITIL V3
8 7 (10.77%) Office 365
8 7 (10.77%) Security Cleared
8 7 (10.77%) Risk Management
8 7 (10.77%) Windows 10
8 7 (10.77%) Resource Allocation
9 6 (9.23%) Problem-Solving
9 6 (9.23%) Management Information System
9 6 (9.23%) Cisco
9 6 (9.23%) SC Cleared
10 5 (7.69%) Google
10 5 (7.69%) Smartphone
10 5 (7.69%) ServiceNow
10 5 (7.69%) People Management
10 5 (7.69%) Juniper
10 5 (7.69%) Migration
10 5 (7.69%) Change Management
10 5 (7.69%) Firewall
10 5 (7.69%) Mentoring
11 4 (6.15%) Ticket Management
11 4 (6.15%) VPN

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.08%) MS Exchange
1 2 (3.08%) Skype for Business
2 1 (1.54%) CMS
2 1 (1.54%) Exchange Server 2010
2 1 (1.54%) Exchange Server 2013
2 1 (1.54%) IBM Notes
2 1 (1.54%) Oracle SOA Suite
Applications
1 8 (12.31%) Microsoft Office
2 4 (6.15%) Microsoft Excel
3 1 (1.54%) Microsoft Project
Business Applications
1 1 (1.54%) Oracle EBS
Cloud Services
1 7 (10.77%) Office 365
2 3 (4.62%) Amazon AWS
2 3 (4.62%) Microsoft Azure
3 1 (1.54%) Dynamics 365
3 1 (1.54%) OneDrive
Communications & Networking
1 5 (7.69%) Firewall
2 4 (6.15%) VPN
3 3 (4.62%) LAN
3 3 (4.62%) SAN
3 3 (4.62%) Wi-Fi
4 2 (3.08%) Skype
4 2 (3.08%) WLAN
5 1 (1.54%) BGP
5 1 (1.54%) Cisco Nexus
5 1 (1.54%) DSL
5 1 (1.54%) ISDN
5 1 (1.54%) MPLS
5 1 (1.54%) PBX
5 1 (1.54%) PSTN
5 1 (1.54%) RSVP
5 1 (1.54%) TCP/IP
5 1 (1.54%) VLAN
5 1 (1.54%) VoIP
5 1 (1.54%) WAN
5 1 (1.54%) X.21
Database & Business Intelligence
1 2 (3.08%) Relational Database
1 2 (3.08%) SQL Server
2 1 (1.54%) Big Data
2 1 (1.54%) Hadoop
2 1 (1.54%) Oracle Reports
2 1 (1.54%) PowerPivot
2 1 (1.54%) SQL Server 2005
2 1 (1.54%) SQL Server 2008
Development Applications
1 1 (1.54%) JIRA
1 1 (1.54%) MSI
General
1 8 (12.31%) Finance
2 3 (4.62%) Billing
3 2 (3.08%) Manufacturing
3 2 (3.08%) Marketing
3 2 (3.08%) Retail
3 2 (3.08%) Telecoms
4 1 (1.54%) Banking
4 1 (1.54%) Investment Banking
Job Titles
1 15 (23.08%) Analyst
2 11 (16.92%) Service Analyst
2 11 (16.92%) Service Desk Analyst
3 7 (10.77%) 1st Line Support
4 6 (9.23%) Service Manager
5 5 (7.69%) Administrator
5 5 (7.69%) IT Support
5 5 (7.69%) Support Analyst
5 5 (7.69%) Support Engineer
6 4 (6.15%) Network Engineer
6 4 (6.15%) Service Desk Support
6 4 (6.15%) Technical Manager
6 4 (6.15%) Technical Services Manager
7 3 (4.62%) 1st Line Support Analyst
7 3 (4.62%) Architect
7 3 (4.62%) Desktop Engineer
7 3 (4.62%) Help Desk Support
7 3 (4.62%) Project Administrator
7 3 (4.62%) SC Cleared Network Engineer
7 3 (4.62%) Security Engineer
Libraries, Frameworks & Software Standards
1 2 (3.08%) LDAP
1 2 (3.08%) Middleware
2 1 (1.54%) CSS
2 1 (1.54%) HTML
2 1 (1.54%) SAP Basis
2 1 (1.54%) WSH
Miscellaneous
1 6 (9.23%) Management Information System
2 5 (7.69%) Smartphone
3 3 (4.62%) Virtual Team
4 2 (3.08%) Analytical Skills
4 2 (3.08%) CMDB
4 2 (3.08%) FMCG
4 2 (3.08%) Private Cloud
4 2 (3.08%) Self-Motivation
5 1 (1.54%) Data Centre
5 1 (1.54%) Driving Licence
5 1 (1.54%) Hybrid Cloud
5 1 (1.54%) Learning Management System
5 1 (1.54%) User Experience
Operating Systems
1 21 (32.31%) Windows
2 7 (10.77%) Windows 10
3 4 (6.15%) Linux
3 4 (6.15%) Unix
4 3 (4.62%) Windows 7
5 2 (3.08%) Apple iOS
5 2 (3.08%) Mac OS X
5 2 (3.08%) MVS
5 2 (3.08%) Windows Server
5 2 (3.08%) Windows Server 2003
5 2 (3.08%) Windows Server 2008
5 2 (3.08%) Windows Server 2012
5 2 (3.08%) Windows XP
6 1 (1.54%) AIX
6 1 (1.54%) Android
6 1 (1.54%) Red Hat Enterprise Linux
6 1 (1.54%) Solaris
6 1 (1.54%) Windows 8
6 1 (1.54%) Windows Vista
Processes & Methodologies
1 23 (35.38%) Service Delivery
2 18 (27.69%) ITIL
3 14 (21.54%) Service Management
4 8 (12.31%) Coaching
5 7 (10.77%) ITIL V3
5 7 (10.77%) Resource Allocation
5 7 (10.77%) Risk Management
6 6 (9.23%) Problem-Solving
7 5 (7.69%) Change Management
7 5 (7.69%) Mentoring
7 5 (7.69%) Migration
7 5 (7.69%) People Management
8 4 (6.15%) Continuous Improvement
8 4 (6.15%) DevOps
8 4 (6.15%) Performance Management
8 4 (6.15%) Performance Monitoring
8 4 (6.15%) Release Management
8 4 (6.15%) Ticket Management
9 3 (4.62%) Problem Management
9 3 (4.62%) Process Improvement
Programming Languages
1 2 (3.08%) Shell Script
2 1 (1.54%) C
2 1 (1.54%) JavaScript
2 1 (1.54%) PowerShell
2 1 (1.54%) SQL
2 1 (1.54%) VBScript
Qualifications
1 7 (10.77%) Security Cleared
2 6 (9.23%) SC Cleared
3 2 (3.08%) A+ Certification
3 2 (3.08%) BPSS Clearance
3 2 (3.08%) MCP
4 1 (1.54%) CCNP
4 1 (1.54%) Cisco Certification
4 1 (1.54%) Degree
4 1 (1.54%) DV Cleared
4 1 (1.54%) ISTQB
4 1 (1.54%) ITIL Certification
4 1 (1.54%) JNCIA
4 1 (1.54%) JNCIP
4 1 (1.54%) JNCIS
4 1 (1.54%) MCITP
4 1 (1.54%) MCSE
4 1 (1.54%) Microsoft Certification
4 1 (1.54%) PMI Certification
4 1 (1.54%) PMP
4 1 (1.54%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (3.08%) Disclosure Scotland
2 1 (1.54%) PCI DSS
2 1 (1.54%) QA
System Software
1 12 (18.46%) Active Directory
2 3 (4.62%) VMware Infrastructure
3 2 (3.08%) vSphere
4 1 (1.54%) BitLocker
4 1 (1.54%) Virtual Desktop
4 1 (1.54%) XenApp
Systems Management
1 2 (3.08%) FortiGate
1 2 (3.08%) SCCM
1 2 (3.08%) Single Sign-On
1 2 (3.08%) Trend Micro Deep Security
2 1 (1.54%) HP ALM
2 1 (1.54%) HP Quality Center
2 1 (1.54%) SCOM
Vendors
1 17 (26.15%) Microsoft
2 6 (9.23%) Cisco
3 5 (7.69%) Google
3 5 (7.69%) Juniper
3 5 (7.69%) ServiceNow
4 4 (6.15%) HP
4 4 (6.15%) Oracle
5 3 (4.62%) CheckPoint
5 3 (4.62%) Fortinet
5 3 (4.62%) VMware
6 2 (3.08%) Fujitsu
6 2 (3.08%) TippingPoint
7 1 (1.54%) Kaspersky
7 1 (1.54%) Mitel
7 1 (1.54%) PeopleSoft
7 1 (1.54%) Remedy
7 1 (1.54%) SAP
7 1 (1.54%) SolarWinds
7 1 (1.54%) Trend Micro
7 1 (1.54%) Tripwire