Period
to 19 November 2017

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 19 November 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > West Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 85 113 87
Rank change year-on-year +28 -26 -20
Contract jobs citing SLA 103 99 96
As % of all contract IT jobs advertised in the West Midlands 2.16% 1.60% 1.94%
As % of the Quality Assurance & Compliance category 19.14% 14.56% 18.29%
Number of daily rates quoted 52 41 42
West Midlands median daily rate £257 £300 £285
Median daily rate % change year-on-year -14.50% +5.26% +15.15%
10th Percentile £138 £112 £116
90th Percentile £438 £500 £400
England median daily rate £300 £325 £325
% change year-on-year -7.69% - +8.33%
Number of hourly rates quoted 7 23 16
West Midlands median hourly rate £12.50 £25.00 £13.03
Median hourly rate % change year-on-year -50.00% +91.90% -25.56%
10th Percentile £8.39 £11.00 £10.56
90th Percentile £25.20 £25.00 £22.50
England median hourly rate £15.00 £15.00 £17.17
% change year-on-year - -12.61% +7.28%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Contract vacancies with a requirement for quality assurance or compliance skills 538 680 525
As % of all contract IT jobs advertised in the West Midlands 11.30% 11.02% 10.60%
Number of daily rates quoted 326 445 293
West Midlands median daily rate £388 £375 £388
Median daily rate % change year-on-year +3.33% -3.23% +14.81%
10th Percentile £188 £206 £227
90th Percentile £525 £523 £550
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 19 39 42
West Midlands median hourly rate £17.50 £25.00 £27.60
Median hourly rate % change year-on-year -30.00% -9.40% +53.31%
10th Percentile £9.68 £10.65 £11.00
90th Percentile £53.75 £42.25 £43.43
England median hourly rate £20.00 £22.67 £21.64
% change year-on-year -11.77% +4.75% +10.97%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the West Midlands.

Contractor daily rate trend for SLA in the West Midlands

SLA
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 19 November 2017.

Contractor daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the West Midlands.

Contractor hourly rate trend for SLA in the West Midlands

SLA
Contractor Hourly Rate Histogram in the West Midlands

The hourly rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 19 November 2017.

Contractor hourly rate histogram for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +6 27 £250 -20.00% 3
Coventry +25 18 £257 -35.88% 1
Warwickshire +15 16 £369 +8.46% 5
Shropshire +23 14 £160 -57.25% 1
Staffordshire -2 5 £190 -5.00% 2
Herefordshire +4 4 £150 +50.00% 1
Sutton Coldfield - 4 £817 -
Smethwick 0 3 - -
Dudley -4 2 £248 +147.50%
Solihull +4 1 £265 -1.85%
SLA
England

For the 6 months to 19 November 2017, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region with a requirement for SLA.

1 40 (38.83%) Windows
2 36 (34.95%) ITIL
3 23 (22.33%) Active Directory
4 21 (20.39%) Microsoft
5 17 (16.50%) Analytical Skills
6 16 (15.53%) Incident Management
7 13 (12.62%) Service Management
7 13 (12.62%) Finance
7 13 (12.62%) Microsoft Office
8 12 (11.65%) Linux
8 12 (11.65%) Service Delivery
8 12 (11.65%) Change Management
8 12 (11.65%) Line Management
9 11 (10.68%) VMware
10 10 (9.71%) Windows 7
10 10 (9.71%) Windows Server 2008
11 9 (8.74%) Windows Server 2012
11 9 (8.74%) Java
12 8 (7.77%) Citrix
12 8 (7.77%) Root Cause Analysis
12 8 (7.77%) Target Operating Model
12 8 (7.77%) Retail
12 8 (7.77%) Windows Server
13 7 (6.80%) Security Cleared
13 7 (6.80%) Data Centre
13 7 (6.80%) HP
13 7 (6.80%) Dell
13 7 (6.80%) Microsoft Excel
13 7 (6.80%) SharePoint
13 7 (6.80%) LAN

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (6.80%) SharePoint
2 6 (5.83%) WebSphere
3 5 (4.85%) IBM Notes
3 5 (4.85%) MS Exchange
4 4 (3.88%) Tomcat
5 1 (0.97%) Exchange Server 2013
Applications
1 13 (12.62%) Microsoft Office
2 7 (6.80%) Microsoft Excel
Business Applications
1 3 (2.91%) Dynamics CRM
2 2 (1.94%) Maximo
Cloud Services
1 6 (5.83%) Office 365
2 3 (2.91%) G Suite
2 3 (2.91%) iTunes
3 2 (1.94%) IBM SmartCloud
3 2 (1.94%) Microsoft Azure
Communications & Networking
1 7 (6.80%) LAN
1 7 (6.80%) TCP/IP
2 6 (5.83%) Internet
3 5 (4.85%) Wireless
4 4 (3.88%) Network Security
4 4 (3.88%) VPN
4 4 (3.88%) WAN
5 2 (1.94%) Wi-Fi
6 1 (0.97%) DHCP
6 1 (0.97%) DNS
6 1 (0.97%) MPLS
6 1 (0.97%) Remote Desktop
6 1 (0.97%) SAN
6 1 (0.97%) SMS
6 1 (0.97%) Structured Cabling
6 1 (0.97%) Telnet
6 1 (0.97%) Unified Communications
Database & Business Intelligence
1 5 (4.85%) SQL Server
2 2 (1.94%) Oracle Database
Development Applications
1 1 (0.97%) MSI
General
1 13 (12.62%) Finance
2 8 (7.77%) Retail
3 6 (5.83%) Telecoms
4 2 (1.94%) Banking
4 2 (1.94%) Manufacturing
5 1 (0.97%) Advertising
Job Titles
1 29 (28.16%) Analyst
2 20 (19.42%) Service Analyst
2 20 (19.42%) Service Desk Analyst
3 15 (14.56%) Support Engineer
4 10 (9.71%) Desktop Support
4 10 (9.71%) IT Support
5 9 (8.74%) Support Analyst
6 8 (7.77%) Administrator
6 8 (7.77%) Service Desk Support
6 8 (7.77%) Service Desk Support Analyst
7 7 (6.80%) 1st Line Support
7 7 (6.80%) 3rd Line Support
7 7 (6.80%) Desktop Engineer
7 7 (6.80%) Desktop Support Engineer
7 7 (6.80%) Service Manager
8 6 (5.83%) 1st Line Service Desk Analyst
8 6 (5.83%) 1st Line Support Analyst
8 6 (5.83%) 2nd/3rd Line Support
8 6 (5.83%) Applications Support
9 5 (4.85%) IT Engineer
Libraries, Frameworks & Software Standards
1 1 (0.97%) CSS
1 1 (0.97%) HTML
Miscellaneous
1 17 (16.50%) Analytical Skills
2 7 (6.80%) Data Centre
2 7 (6.80%) Management Information System
3 5 (4.85%) Wiki
4 2 (1.94%) Computer Science
4 2 (1.94%) Digital Media
5 1 (0.97%) Driving Licence
5 1 (0.97%) Fat Client
5 1 (0.97%) IVR
5 1 (0.97%) Thin Client
Operating Systems
1 40 (38.83%) Windows
2 12 (11.65%) Linux
3 10 (9.71%) Windows 7
3 10 (9.71%) Windows Server 2008
4 9 (8.74%) Windows Server 2012
5 8 (7.77%) Windows Server
6 5 (4.85%) Windows XP
7 4 (3.88%) Apple iOS
7 4 (3.88%) Windows 10
7 4 (3.88%) Windows 2000 Server
7 4 (3.88%) Windows Server 2003
8 3 (2.91%) Red Hat Enterprise Linux
9 2 (1.94%) Unix
9 2 (1.94%) Windows 8
10 1 (0.97%) AIX
10 1 (0.97%) HPUX
Processes & Methodologies
1 36 (34.95%) ITIL
2 16 (15.53%) Incident Management
3 13 (12.62%) Service Management
4 12 (11.65%) Change Management
4 12 (11.65%) Line Management
4 12 (11.65%) Service Delivery
5 8 (7.77%) Root Cause Analysis
5 8 (7.77%) Target Operating Model
6 6 (5.83%) Network Management
6 6 (5.83%) Proactive Management
6 6 (5.83%) Process Improvement
6 6 (5.83%) Ticket Management
7 5 (4.85%) Capacity Management
7 5 (4.85%) Information Security
7 5 (4.85%) Release Management
7 5 (4.85%) Time Management
8 4 (3.88%) Enterprise Architecture
8 4 (3.88%) Knowledge Management
8 4 (3.88%) Migration
8 4 (3.88%) Supplier Management
Programming Languages
1 9 (8.74%) Java
2 5 (4.85%) PowerShell
3 4 (3.88%) C#
4 2 (1.94%) SQL
5 1 (0.97%) JavaScript
5 1 (0.97%) Tcl
Qualifications
1 7 (6.80%) Security Cleared
2 6 (5.83%) Degree
2 6 (5.83%) MCP
3 5 (4.85%) SC Cleared
4 4 (3.88%) Microsoft Certification
5 3 (2.91%) MCSE
6 2 (1.94%) Computer Science Degree
6 2 (1.94%) DBS Check
6 2 (1.94%) MCSA
6 2 (1.94%) RHCE
6 2 (1.94%) VMware Certified Professional (VCP)
7 1 (0.97%) BPSS Clearance
7 1 (0.97%) CCA
7 1 (0.97%) CCNA
7 1 (0.97%) Cisco Certification
7 1 (0.97%) Citrix Certification
7 1 (0.97%) DV Cleared
7 1 (0.97%) MCTS
7 1 (0.97%) PRINCE2 Certification
Quality Assurance & Compliance
1 3 (2.91%) COBIT
1 3 (2.91%) ISO/IEC 27001
System Software
1 23 (22.33%) Active Directory
2 4 (3.88%) VMware Infrastructure
3 2 (1.94%) Virtual Machines
3 2 (1.94%) vSphere
3 2 (1.94%) XenApp
4 1 (0.97%) Hyper-V
4 1 (0.97%) Microsoft Virtual Server
4 1 (0.97%) Virtual Servers
4 1 (0.97%) XenDesktop
Systems Management
1 4 (3.88%) Stealthwatch
2 3 (2.91%) SCCM
3 2 (1.94%) Enterprise Manager Cloud Control
3 2 (1.94%) Netcool
4 1 (0.97%) SCOM
Vendors
1 21 (20.39%) Microsoft
2 11 (10.68%) VMware
3 8 (7.77%) Citrix
4 7 (6.80%) Cisco
4 7 (6.80%) Dell
4 7 (6.80%) HP
5 6 (5.83%) Oracle
6 5 (4.85%) Lotus
7 4 (3.88%) Apple
7 4 (3.88%) ArcSight
7 4 (3.88%) LANDesk
8 3 (2.91%) Google
8 3 (2.91%) IBM
8 3 (2.91%) Remedy
8 3 (2.91%) ServiceNow
9 2 (1.94%) NetApp
10 1 (0.97%) AppSense
10 1 (0.97%) Ericsson
10 1 (0.97%) Red Hat
10 1 (0.97%) Symantec