SLA Contract Job Trends in the West Midlands

Service Level Agreement (SLA)
England > West Midlands

The table below provides summary statistics and contractor rates for jobs advertised in the West Midlands requiring SLA skills. It covers vacancies from the 6 months leading up to 20 September 2025, with comparisons to the same periods in the previous two years.

6 months to
20 Sep 2025
Same period 2024 Same period 2023
Rank 66 83 90
Rank change year-on-year +17 +7 +26
Contract jobs citing SLA 55 32 30
As % of all contract jobs advertised in the West Midlands 3.02% 1.68% 1.45%
As % of the Quality Assurance & Compliance category 17.13% 10.74% 9.84%
Number of daily rates quoted 42 18 14
10th Percentile £163 £145 £210
25th Percentile £235 £208 £286
Median daily rate (50th Percentile) £383 £350 £418
Median % change year-on-year +9.29% -16.17% +39.17%
75th Percentile £447 £438 £518
90th Percentile £503 £461 £534
England median daily rate £375 £300 £400
% change year-on-year +25.00% -25.00% +23.08%
Number of hourly rates quoted 4 4 3
10th Percentile £15.09 £14.56 £13.65
25th Percentile £15.68 £14.65 £15.38
Median hourly rate £16.07 £14.70 £18.50
Median % change year-on-year +9.29% -20.54% -7.50%
75th Percentile £16.13 £15.32 £20.99
90th Percentile - £16.42 £22.33
England median hourly rate £22.14 £18.00 £17.50
% change year-on-year +23.00% +2.86% +3.86%

All Quality Assurance and Compliance Skills
West Midlands

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the West Midlands.

Contract vacancies with a requirement for quality assurance or compliance skills 321 298 305
As % of all contract IT jobs advertised in the West Midlands 17.61% 15.62% 14.71%
Number of daily rates quoted 218 183 199
10th Percentile £277 £235 £300
25th Percentile £400 £374 £420
Median daily rate (50th Percentile) £500 £500 £525
Median % change year-on-year - -4.76% +7.42%
75th Percentile £588 £594 £588
90th Percentile £700 £725 £703
England median daily rate £500 £525 £538
% change year-on-year -4.76% -2.33% +2.38%
Number of hourly rates quoted 14 18 18
10th Percentile £15.09 £12.00 £14.29
25th Percentile £16.13 £14.70 £17.69
Median hourly rate £29.09 £18.60 £27.50
Median % change year-on-year +56.44% -32.38% +37.50%
75th Percentile £34.71 £49.69 £29.69
90th Percentile £40.46 £56.13 £47.40
England median hourly rate £32.50 £31.62 £37.50
% change year-on-year +2.78% -15.68% +66.67%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Daily Rate Trend in the West Midlands

Contractor daily rate distribution trend for jobs in the West Midlands citing SLA.

Contractor daily rate distribution trend for jobs in the West Midlands citing SLA

SLA
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing SLA in the West Midlands over the 6 months to 20 September 2025.

Daily rate histogram for SLA in the West Midlands

SLA
Hourly Rate Trend in the West Midlands

Contractor hourly rate distribution trend for jobs in the West Midlands citing SLA.

Contractor hourly rate distribution trend for jobs in the West Midlands citing SLA

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 20 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +12 32 £313 -26.47% 6
Birmingham +4 9 £525 +133.33% 4
Coventry 0 6 £318 +49.65% 2
Shropshire -16 4 £219 +86.97%
Solihull - 3 £220 - 1
Herefordshire - 2 £485 - 2
Wolverhampton - 1 £425 - 1
SLA
England

SLA
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (12.73%) Oracle Self-Service HR
1 7 (12.73%) Oracle Workflow
2 6 (10.91%) Microsoft Exchange
3 5 (9.09%) SharePoint
4 1 (1.82%) Confluence
Applications
1 7 (12.73%) Microsoft Excel
2 5 (9.09%) Microsoft Office
Business Applications
1 7 (12.73%) Oracle HRMS
2 2 (3.64%) Oracle Assets
2 2 (3.64%) Oracle EBS
2 2 (3.64%) Oracle EBS R12
2 2 (3.64%) Oracle ERP
2 2 (3.64%) Oracle General Ledger
2 2 (3.64%) Oracle iProcurement
2 2 (3.64%) Oracle Payables
2 2 (3.64%) Oracle Receivables
3 1 (1.82%) SAP Oil and Gas
3 1 (1.82%) SAP S/4HANA
Cloud Services
1 6 (10.91%) Microsoft 365
2 3 (5.45%) Azure
3 2 (3.64%) AWS
3 2 (3.64%) SuccessFactors
4 1 (1.82%) Entra ID
4 1 (1.82%) Power Platform
4 1 (1.82%) SaaS
Communications & Networking
1 5 (9.09%) Structured Cabling
2 4 (7.27%) DHCP
2 4 (7.27%) DNS
2 4 (7.27%) Firewall
3 3 (5.45%) SD-WAN
3 3 (5.45%) Wireless
3 3 (5.45%) Wireshark
4 2 (3.64%) Ethereal
4 2 (3.64%) Network Security
4 2 (3.64%) VPN
5 1 (1.82%) DKIM
5 1 (1.82%) DMARC
5 1 (1.82%) Radio Access Network
5 1 (1.82%) Unified Communications
5 1 (1.82%) VLAN
5 1 (1.82%) VoIP
5 1 (1.82%) WAN
Database & Business Intelligence
1 4 (7.27%) Oracle Reports
2 3 (5.45%) OLTP
2 3 (5.45%) SQL Server Reporting Services
3 1 (1.82%) Power BI
3 1 (1.82%) SQL Server
Development Applications
1 1 (1.82%) GitLab
1 1 (1.82%) JIRA
1 1 (1.82%) TestDirector
General
1 27 (49.09%) Social Skills
2 19 (34.55%) Analytical Skills
3 8 (14.55%) Finance
4 5 (9.09%) Public Sector
5 2 (3.64%) Automotive
5 2 (3.64%) Documentation Skills
5 2 (3.64%) Legal
6 1 (1.82%) Military
6 1 (1.82%) Organisational Skills
6 1 (1.82%) Presentation Skills
6 1 (1.82%) Telecoms
Job Titles
1 8 (14.55%) Support Engineer
2 7 (12.73%) Oracle Specialist
3 6 (10.91%) Desktop Engineer
3 6 (10.91%) Lead
3 6 (10.91%) Support Assistant
4 5 (9.09%) Desktop Support
4 5 (9.09%) Desktop Support Engineer
5 4 (7.27%) Analyst
5 4 (7.27%) IT Manager
6 3 (5.45%) SCCM Engineer
6 3 (5.45%) Team Leader
7 2 (3.64%) IT Procurement Manager
7 2 (3.64%) Monitoring Team Leader
7 2 (3.64%) Oracle Team Leader
7 2 (3.64%) Procurement Manager
7 2 (3.64%) Product Analyst
7 2 (3.64%) SAP Manager
7 2 (3.64%) Senior
7 2 (3.64%) SIEM Engineer
7 2 (3.64%) Workday Manager
Libraries, Frameworks & Software Standards
1 2 (3.64%) Elastic Stack
1 2 (3.64%) Software Packaging
Miscellaneous
1 3 (5.45%) Onboarding
1 3 (5.45%) Product Ownership
2 2 (3.64%) Management Information System
2 2 (3.64%) Replication
2 2 (3.64%) Security Posture
3 1 (1.82%) Industrial Internet of Things
3 1 (1.82%) IoT
3 1 (1.82%) Self-Motivation
Operating Systems
1 10 (18.18%) Windows
2 5 (9.09%) Android
2 5 (9.09%) Apple iOS
2 5 (9.09%) Windows 10
3 1 (1.82%) Linux
3 1 (1.82%) Unix
3 1 (1.82%) Windows Server
Processes & Methodologies
1 24 (43.64%) ITIL
2 15 (27.27%) Problem-Solving
3 12 (21.82%) Service Management
4 10 (18.18%) Customer Service
5 8 (14.55%) Workflow
6 7 (12.73%) Business Intelligence
6 7 (12.73%) Incident Management
6 7 (12.73%) Process Improvement
7 6 (10.91%) Capacity Planning
7 6 (10.91%) Continuous Improvement
7 6 (10.91%) High Availability
7 6 (10.91%) Mentoring
7 6 (10.91%) Test Scripting
8 5 (9.09%) Patch Management
9 4 (7.27%) Performance Analysis
9 4 (7.27%) Performance Metrics
9 4 (7.27%) Problem Management
9 4 (7.27%) Root Cause Analysis
9 4 (7.27%) Ticket Management
10 3 (5.45%) Stakeholder Management
Programming Languages
1 19 (34.55%) SQL
2 5 (9.09%) PowerShell
3 2 (3.64%) PL/SQL
3 2 (3.64%) VBScript
4 1 (1.82%) JavaScript
4 1 (1.82%) Shell Script
Qualifications
1 10 (18.18%) Security Cleared
2 5 (9.09%) ITIL Foundation Certificate
3 4 (7.27%) Degree
3 4 (7.27%) SC Cleared
4 3 (5.45%) CCIE
4 3 (5.45%) CCNP
4 3 (5.45%) Cisco Certification
5 2 (3.64%) DV Cleared
5 2 (3.64%) ITIL Certification
6 1 (1.82%) AWS Certification
6 1 (1.82%) BPSS Clearance
6 1 (1.82%) CCIE Routing and Switching
6 1 (1.82%) CEH
6 1 (1.82%) CISM
6 1 (1.82%) CISSP
6 1 (1.82%) Computer Science Degree
6 1 (1.82%) CPIM
6 1 (1.82%) CSSLP
6 1 (1.82%) DBS Check
Quality Assurance & Compliance
1 4 (7.27%) GDPR
2 2 (3.64%) Sarbanes-Oxley
3 1 (1.82%) ISO/IEC 27001
3 1 (1.82%) NIST
3 1 (1.82%) PMO
3 1 (1.82%) QA
System Software
1 6 (10.91%) Active Directory
2 1 (1.82%) VMware Infrastructure
Systems Management
1 3 (5.45%) SCCM
2 2 (3.64%) OpenView
3 1 (1.82%) Microsoft Intune
3 1 (1.82%) Single Sign-On
3 1 (1.82%) SysTrack
Vendors
1 13 (23.64%) Oracle
2 10 (18.18%) Microsoft
3 4 (7.27%) Cisco
4 3 (5.45%) F5
4 3 (5.45%) Fortinet
4 3 (5.45%) SAP
4 3 (5.45%) Splunk
5 2 (3.64%) Citrix
5 2 (3.64%) Workday
6 1 (1.82%) Ariba
6 1 (1.82%) Atlassian
6 1 (1.82%) Concur
6 1 (1.82%) Dynatrace
6 1 (1.82%) Ericsson
6 1 (1.82%) Huawei
6 1 (1.82%) KANA
6 1 (1.82%) New Relic
6 1 (1.82%) Nokia
6 1 (1.82%) ServiceNow
6 1 (1.82%) VMware