Period
to 20 October 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > West Midlands
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 148 99 117
Rank change year-on-year -49 +18 -15
Contract jobs citing SLA 54 90 96
As % of all contract IT jobs advertised in the West Midlands 1.07% 1.94% 1.55%
As % of the Quality Assurance & Compliance category 10.29% 18.48% 14.48%
Number of daily rates quoted 30 45 42
West Midlands median daily rate £213 £250 £300
Median daily rate % change year-on-year -15.00% -16.67% +5.26%
10th Percentile £104 £139 £114
90th Percentile £476 £468 £500
England median daily rate £320 £320 £318
% change year-on-year - +0.79% -2.31%
Number of hourly rates quoted 13 6 13
West Midlands median hourly rate £13.60 £12.50 £14.00
Median hourly rate % change year-on-year +8.76% -10.71% +12.00%
10th Percentile £11.25 £8.39 £10.38
90th Percentile £17.40 £18.13 £25.00
England median hourly rate £15.38 £14.50 £14.50
% change year-on-year +6.03% - -9.38%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Contract vacancies with a requirement for quality assurance or compliance skills 525 487 663
As % of all contract IT jobs advertised in the West Midlands 10.40% 10.52% 10.69%
Number of daily rates quoted 319 298 426
West Midlands median daily rate £390 £375 £375
Median daily rate % change year-on-year +4.00% - -
10th Percentile £248 £179 £205
90th Percentile £551 £532 £525
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 20 17 32
West Midlands median hourly rate £14.22 £17.50 £25.00
Median hourly rate % change year-on-year -18.74% -30.00% -20.48%
10th Percentile £10.98 £9.36 £9.51
90th Percentile £21.95 £53.75 £42.25
England median hourly rate £22.00 £20.00 £22.50
% change year-on-year +10.00% -11.11% +4.41%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the West Midlands.

Contractor daily rate trend for SLA in the West Midlands

SLA
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 20 October 2018.

Contractor daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the West Midlands.

Contractor hourly rate trend for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +3 24 £200 -28.89% 7
Coventry -19 11 £250 -2.53% 5
Warwickshire +6 10 £113 -25.00% 3
Solihull 0 3 £265 - 2
Staffordshire -7 3 £390 +106.62% 6
Dudley +4 2 £98 -60.61%
Shropshire -52 2 - -
Worcestershire - 2 - - 3
SLA
England

For the 6 months to 20 October 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for SLA.

1 20 (37.04%) Service Delivery
2 18 (33.33%) Windows
3 17 (31.48%) ITIL
4 16 (29.63%) Microsoft
5 11 (20.37%) Service Management
6 10 (18.52%) Active Directory
7 9 (16.67%) Microsoft Office
8 8 (14.81%) Finance
8 8 (14.81%) Office 365
9 7 (12.96%) Windows 10
9 7 (12.96%) Resource Allocation
9 7 (12.96%) Risk Management
10 6 (11.11%) Change Management
10 6 (11.11%) Coaching
11 5 (9.26%) People Management
11 5 (9.26%) ITIL V3
11 5 (9.26%) Problem-Solving
11 5 (9.26%) Management Information System
11 5 (9.26%) Smartphone
12 4 (7.41%) Incident Management
12 4 (7.41%) Performance Management
12 4 (7.41%) Wi-Fi
12 4 (7.41%) Retail
12 4 (7.41%) Citrix
12 4 (7.41%) SAN
12 4 (7.41%) Unix
12 4 (7.41%) Linux
12 4 (7.41%) WAN
12 4 (7.41%) LAN
12 4 (7.41%) Mentoring

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.70%) MS Exchange
2 1 (1.85%) Apache
2 1 (1.85%) Exchange Server 2010
2 1 (1.85%) Exchange Server 2013
2 1 (1.85%) IBM Notes
2 1 (1.85%) Oracle SOA Suite
2 1 (1.85%) Skype for Business
2 1 (1.85%) Tomcat
2 1 (1.85%) WebLogic
2 1 (1.85%) WordPress
Applications
1 9 (16.67%) Microsoft Office
2 2 (3.70%) Microsoft Excel
Cloud Services
1 8 (14.81%) Office 365
2 4 (7.41%) Microsoft Azure
3 2 (3.70%) Amazon AWS
4 1 (1.85%) OneDrive
4 1 (1.85%) SaaS
Communications & Networking
1 4 (7.41%) LAN
1 4 (7.41%) SAN
1 4 (7.41%) WAN
1 4 (7.41%) Wi-Fi
2 2 (3.70%) 4G
2 2 (3.70%) DSL
2 2 (3.70%) Firewall
2 2 (3.70%) TCP/IP
2 2 (3.70%) WLAN
3 1 (1.85%) Cisco Nexus
3 1 (1.85%) Skype
3 1 (1.85%) VoIP
Database & Business Intelligence
1 2 (3.70%) SQL Server
2 1 (1.85%) Crystal Reports
2 1 (1.85%) Oracle Reports
2 1 (1.85%) SQL Server 2005
2 1 (1.85%) SQL Server 2008
Development Applications
1 1 (1.85%) JIRA
1 1 (1.85%) MSI
General
1 8 (14.81%) Finance
2 4 (7.41%) Retail
3 3 (5.56%) Billing
4 2 (3.70%) Marketing
4 2 (3.70%) Telecoms
Job Titles
1 13 (24.07%) Analyst
2 9 (16.67%) Service Analyst
2 9 (16.67%) Service Desk Analyst
3 7 (12.96%) 1st Line Support
3 7 (12.96%) Service Manager
4 5 (9.26%) 2nd Line Support
4 5 (9.26%) Administrator
4 5 (9.26%) IT Support
5 4 (7.41%) Help Desk Support
5 4 (7.41%) Service Desk Support
5 4 (7.41%) Support Analyst
5 4 (7.41%) Technical Manager
5 4 (7.41%) Technical Services Manager
6 3 (5.56%) 1st Line Service Desk Analyst
6 3 (5.56%) 1st Line Support Analyst
6 3 (5.56%) 1st/2nd Line Support
6 3 (5.56%) Desktop Engineer
6 3 (5.56%) First Line Help Desk Support
6 3 (5.56%) Project Administrator
6 3 (5.56%) Support Engineer
Libraries, Frameworks & Software Standards
1 2 (3.70%) Middleware
2 1 (1.85%) CSS
2 1 (1.85%) HTML
2 1 (1.85%) WSH
Miscellaneous
1 5 (9.26%) Management Information System
1 5 (9.26%) Smartphone
2 3 (5.56%) CMDB
2 3 (5.56%) Virtual Team
3 2 (3.70%) Analytical Skills
3 2 (3.70%) FMCG
3 2 (3.70%) Private Cloud
3 2 (3.70%) Self-Motivation
4 1 (1.85%) Data Centre
4 1 (1.85%) EPoS
4 1 (1.85%) User Experience
Operating Systems
1 18 (33.33%) Windows
2 7 (12.96%) Windows 10
3 4 (7.41%) Linux
3 4 (7.41%) Unix
4 3 (5.56%) Apple iOS
5 2 (3.70%) Android
5 2 (3.70%) Mac OS X
5 2 (3.70%) MVS
5 2 (3.70%) Windows 7
5 2 (3.70%) Windows Server
5 2 (3.70%) Windows Server 2003
5 2 (3.70%) Windows Server 2008
5 2 (3.70%) Windows Server 2012
6 1 (1.85%) AIX
6 1 (1.85%) Red Hat Enterprise Linux
Processes & Methodologies
1 20 (37.04%) Service Delivery
2 17 (31.48%) ITIL
3 11 (20.37%) Service Management
4 7 (12.96%) Resource Allocation
4 7 (12.96%) Risk Management
5 6 (11.11%) Change Management
5 6 (11.11%) Coaching
6 5 (9.26%) ITIL V3
6 5 (9.26%) People Management
6 5 (9.26%) Problem-Solving
7 4 (7.41%) Continuous Improvement
7 4 (7.41%) Incident Management
7 4 (7.41%) Mentoring
7 4 (7.41%) Performance Management
7 4 (7.41%) Performance Monitoring
8 3 (5.56%) Configuration Management
8 3 (5.56%) Data Analysis
8 3 (5.56%) ITSM
8 3 (5.56%) Migration
8 3 (5.56%) SOA
Programming Languages
1 1 (1.85%) JavaScript
1 1 (1.85%) PowerShell
1 1 (1.85%) SQL
1 1 (1.85%) VBScript
Qualifications
1 3 (5.56%) A+ Certification
1 3 (5.56%) SC Cleared
1 3 (5.56%) Security Cleared
2 2 (3.70%) BPSS Clearance
3 1 (1.85%) CCNP
3 1 (1.85%) Cisco Certification
3 1 (1.85%) Degree
3 1 (1.85%) ITIL Certification
3 1 (1.85%) MCITP
3 1 (1.85%) MCSE
3 1 (1.85%) Microsoft Certification
3 1 (1.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (3.70%) Disclosure Scotland
2 1 (1.85%) PCI DSS
System Software
1 10 (18.52%) Active Directory
2 2 (3.70%) VMware Infrastructure
2 2 (3.70%) vSphere
3 1 (1.85%) BitLocker
3 1 (1.85%) Hyper-V
3 1 (1.85%) XenApp
Systems Management
1 1 (1.85%) SCCM
1 1 (1.85%) WSUS
Vendors
1 16 (29.63%) Microsoft
2 4 (7.41%) Citrix
3 3 (5.56%) Google
3 3 (5.56%) HP
3 3 (5.56%) Oracle
3 3 (5.56%) ServiceNow
3 3 (5.56%) VMware
4 2 (3.70%) Fujitsu
4 2 (3.70%) Meraki
5 1 (1.85%) Apple
5 1 (1.85%) Cisco
5 1 (1.85%) Dell
5 1 (1.85%) Kaspersky
5 1 (1.85%) Lotus
5 1 (1.85%) PeopleSoft
5 1 (1.85%) Red Hat
5 1 (1.85%) Remedy
5 1 (1.85%) SolarWinds