Period
to 16 December 2018

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited SLA over the 6 months to 16 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Level Agreement (SLA)
England > West Midlands
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 154 82 115
Rank change year-on-year -72 +33 -17
Contract jobs citing SLA 55 114 101
As % of all contract IT jobs advertised in the West Midlands 1.07% 2.37% 1.72%
As % of the Quality Assurance & Compliance category 10.09% 19.06% 15.07%
Number of daily rates quoted 29 55 42
West Midlands median daily rate £345 £265 £240
Median daily rate % change year-on-year +30.19% +10.42% -14.67%
10th Percentile £105 £143 £114
90th Percentile £495 £438 £425
England median daily rate £313 £300 £325
% change year-on-year +4.17% -7.69% -
Number of hourly rates quoted 13 9 23
West Midlands median hourly rate £13.00 £12.50 £25.00
Median hourly rate % change year-on-year +4.00% -50.00% +108.33%
England median hourly rate £14.85 £15.00 £14.50
% change year-on-year -1.00% +3.45% -14.71%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Contract vacancies with a requirement for quality assurance or compliance skills 545 598 670
As % of all contract IT jobs advertised in the West Midlands 10.57% 12.43% 11.38%
Number of daily rates quoted 350 364 433
West Midlands median daily rate £400 £388 £375
Median daily rate % change year-on-year +3.23% +3.33% -3.23%
10th Percentile £260 £205 £202
90th Percentile £550 £525 £517
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 19 23 37
West Midlands median hourly rate £13.00 £21.79 £25.00
Median hourly rate % change year-on-year -40.34% -12.84% -20.48%
10th Percentile £10.96 £10.12 £11.25
90th Percentile £24.90 £53.75 £42.25
England median hourly rate £20.24 £20.80 £22.50
% change year-on-year -2.72% -7.56% +2.27%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing SLA in the West Midlands.

Contractor daily rate trend for SLA in the West Midlands

SLA
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing SLA in the West Midlands over the 6 months to 16 December 2018.

Contractor daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing SLA in the West Midlands.

Contractor hourly rate trend for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -7 20 £320 +28.00% 10
Coventry -6 11 £250 -8.99% 4
Warwickshire +2 9 £225 -41.94% 6
Solihull +2 3 £265 - 6
Staffordshire -14 3 £390 +87.95%
Dudley +6 2 £98 -60.61% 1
Herefordshire -16 2 £348 +131.67%
Shropshire -72 2 £475 +196.32% 2
Worcestershire - 2 - - 2
Wolverhampton -2 1 £313 -
SLA
England

For the 6 months to 16 December 2018, IT contractor jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for SLA.

1 22 (40.00%) ITIL
2 18 (32.73%) Windows
3 15 (27.27%) Active Directory
4 14 (25.45%) Service Delivery
5 11 (20.00%) Microsoft
6 9 (16.36%) ITIL V3
7 7 (12.73%) Finance
7 7 (12.73%) Microsoft Office
7 7 (12.73%) Incident Management
8 6 (10.91%) Windows 10
8 6 (10.91%) Coaching
8 6 (10.91%) Risk Management
8 6 (10.91%) Resource Allocation
9 5 (9.09%) Problem-Solving
9 5 (9.09%) Google
9 5 (9.09%) Service Management
9 5 (9.09%) Change Management
9 5 (9.09%) Management Information System
9 5 (9.09%) Linux
9 5 (9.09%) Smartphone
10 4 (7.27%) Degree
10 4 (7.27%) Performance Management
10 4 (7.27%) Security Cleared
10 4 (7.27%) People Management
10 4 (7.27%) Office 365
10 4 (7.27%) SOA
10 4 (7.27%) LAN
10 4 (7.27%) WAN
10 4 (7.27%) Unix
10 4 (7.27%) Oracle

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.64%) MS Exchange
1 2 (3.64%) Oracle SOA Suite
1 2 (3.64%) WebLogic
2 1 (1.82%) Adobe Experience Manager
2 1 (1.82%) Apache
2 1 (1.82%) Exchange Server 2010
2 1 (1.82%) IBM Notes
2 1 (1.82%) Oracle Service Bus
2 1 (1.82%) SharePoint
2 1 (1.82%) Skype for Business
2 1 (1.82%) Tomcat
2 1 (1.82%) WebLogic Portal
2 1 (1.82%) WordPress
Applications
1 7 (12.73%) Microsoft Office
2 2 (3.64%) Microsoft Excel
3 1 (1.82%) Microsoft PowerPoint
3 1 (1.82%) MS Visio
Business Applications
1 1 (1.82%) Oracle BPM
Cloud Services
1 4 (7.27%) Office 365
2 3 (5.45%) Microsoft Azure
3 2 (3.64%) Amazon AWS
4 1 (1.82%) GitHub
4 1 (1.82%) OneDrive
4 1 (1.82%) SaaS
Communications & Networking
1 4 (7.27%) LAN
1 4 (7.27%) WAN
1 4 (7.27%) Wi-Fi
2 3 (5.45%) SAN
3 2 (3.64%) 4G
3 2 (3.64%) DSL
3 2 (3.64%) Firewall
3 2 (3.64%) Remote Desktop
3 2 (3.64%) TCP/IP
3 2 (3.64%) WLAN
4 1 (1.82%) Cisco Nexus
4 1 (1.82%) Skype
4 1 (1.82%) VoIP
Database & Business Intelligence
1 2 (3.64%) SQL Server
2 1 (1.82%) Crystal Reports
2 1 (1.82%) Oracle Reports
2 1 (1.82%) SQL Server 2005
2 1 (1.82%) SQL Server 2008
Development Applications
1 2 (3.64%) JIRA
2 1 (1.82%) HP UFT
2 1 (1.82%) LoadRunner
2 1 (1.82%) TestPartner
General
1 7 (12.73%) Finance
2 4 (7.27%) Retail
3 2 (3.64%) Marketing
3 2 (3.64%) Telecoms
4 1 (1.82%) Banking
Job Titles
1 12 (21.82%) Analyst
2 9 (16.36%) 1st Line Support
3 8 (14.55%) Service Analyst
3 8 (14.55%) Service Desk Analyst
3 8 (14.55%) Service Desk Support
4 6 (10.91%) Help Desk Support
4 6 (10.91%) Service Manager
4 6 (10.91%) Support Analyst
5 5 (9.09%) First Line Help Desk Support
6 4 (7.27%) 2nd Line Support
6 4 (7.27%) IT Support
6 4 (7.27%) Service Desk Support Analyst
6 4 (7.27%) Support Engineer
7 3 (5.45%) 1st Line Service Desk Analyst
7 3 (5.45%) 1st Line Support Analyst
7 3 (5.45%) Delivery Manager
7 3 (5.45%) Desktop Engineer
7 3 (5.45%) Services Delivery Manager
7 3 (5.45%) Technical Manager
7 3 (5.45%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 4 (7.27%) Middleware
2 1 (1.82%) CSS
2 1 (1.82%) HTML
2 1 (1.82%) IBM Integration Bus
2 1 (1.82%) Oracle Fusion
2 1 (1.82%) WebCenter
2 1 (1.82%) WSH
Miscellaneous
1 5 (9.09%) Management Information System
1 5 (9.09%) Smartphone
2 3 (5.45%) CMDB
2 3 (5.45%) Data Centre
2 3 (5.45%) Virtual Team
3 2 (3.64%) FMCG
3 2 (3.64%) Private Cloud
4 1 (1.82%) Analytical Skills
4 1 (1.82%) DataPower
4 1 (1.82%) EPoS
4 1 (1.82%) Self-Motivation
Operating Systems
1 18 (32.73%) Windows
2 6 (10.91%) Windows 10
3 5 (9.09%) Linux
4 4 (7.27%) Unix
5 3 (5.45%) Apple iOS
5 3 (5.45%) Windows 7
6 2 (3.64%) Android
6 2 (3.64%) Mac OS X
6 2 (3.64%) MVS
6 2 (3.64%) Windows Server
6 2 (3.64%) Windows Server 2003
6 2 (3.64%) Windows Server 2008
6 2 (3.64%) Windows Server 2012
7 1 (1.82%) AIX
7 1 (1.82%) Red Hat Enterprise Linux
Processes & Methodologies
1 22 (40.00%) ITIL
2 14 (25.45%) Service Delivery
3 9 (16.36%) ITIL V3
4 7 (12.73%) Incident Management
5 6 (10.91%) Coaching
5 6 (10.91%) Resource Allocation
5 6 (10.91%) Risk Management
6 5 (9.09%) Change Management
6 5 (9.09%) Problem-Solving
6 5 (9.09%) Service Management
7 4 (7.27%) Migration
7 4 (7.27%) People Management
7 4 (7.27%) Performance Management
7 4 (7.27%) SOA
8 3 (5.45%) Break/Fix
8 3 (5.45%) Continuous Improvement
8 3 (5.45%) Decision-Making
8 3 (5.45%) DevOps
8 3 (5.45%) ITSM
8 3 (5.45%) Mentoring
Programming Languages
1 3 (5.45%) PowerShell
2 1 (1.82%) JavaScript
2 1 (1.82%) SQL
2 1 (1.82%) VBScript
Qualifications
1 4 (7.27%) Degree
1 4 (7.27%) Security Cleared
2 3 (5.45%) A+ Certification
3 2 (3.64%) Cisco Certification
3 2 (3.64%) DV Cleared
3 2 (3.64%) MCSE
3 2 (3.64%) Microsoft Certification
4 1 (1.82%) BPSS Clearance
4 1 (1.82%) CCNA
4 1 (1.82%) CCNP
4 1 (1.82%) Computer Science Degree
4 1 (1.82%) ISTQB
4 1 (1.82%) ISTQB Foundation Certification
4 1 (1.82%) MCITP
4 1 (1.82%) PRINCE2 Practitioner
4 1 (1.82%) SC Cleared
4 1 (1.82%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 1 (1.82%) Disclosure Scotland
1 1 (1.82%) PCI DSS
1 1 (1.82%) PMO
1 1 (1.82%) QA
1 1 (1.82%) Sarbanes-Oxley
System Software
1 15 (27.27%) Active Directory
2 1 (1.82%) BitLocker
2 1 (1.82%) Hyper-V
2 1 (1.82%) VMware Infrastructure
2 1 (1.82%) vSphere
2 1 (1.82%) XenApp
Systems Management
1 2 (3.64%) Ansible
1 2 (3.64%) Kubernetes
1 2 (3.64%) Puppet
1 2 (3.64%) Salt
1 2 (3.64%) SCOM
2 1 (1.82%) SCCM
2 1 (1.82%) WSUS
Vendors
1 11 (20.00%) Microsoft
2 5 (9.09%) Google
3 4 (7.27%) Citrix
3 4 (7.27%) Oracle
4 3 (5.45%) HP
5 2 (3.64%) Cisco
5 2 (3.64%) Dell
5 2 (3.64%) Fujitsu
5 2 (3.64%) Meraki
5 2 (3.64%) ServiceNow
5 2 (3.64%) Splunk
5 2 (3.64%) VMware
6 1 (1.82%) Adobe
6 1 (1.82%) EMC
6 1 (1.82%) Ericsson
6 1 (1.82%) Huawei
6 1 (1.82%) IBM
6 1 (1.82%) Kaspersky
6 1 (1.82%) PeopleSoft
6 1 (1.82%) SAP