SLA Contracts in the West Midlands

Service Level Agreement (SLA)
England > West Midlands

The table below provides summary statistics for contract job vacancies advertised in the West Midlands requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 5 July 2025, comparing them to the same period in the previous two years.

6 months to
5 Jul 2025
Same period 2024 Same period 2023
Rank 50 69 91
Rank change year-on-year +19 +22 +19
Contract jobs citing SLA 59 45 39
As % of all contract jobs advertised in the West Midlands 3.82% 2.18% 1.72%
As % of the Quality Assurance & Compliance category 20.63% 14.42% 10.96%
Number of daily rates quoted 48 22 14
10th Percentile £220 £156 £203
25th Percentile £235 £202 £223
Median daily rate (50th Percentile) £363 £245 £418
Median % change year-on-year +47.96% -41.32% +17.61%
75th Percentile £475 £438 £534
90th Percentile £503 £592 £577
England median daily rate £350 £350 £303
% change year-on-year - +15.70% -6.92%
Number of hourly rates quoted 3 12 4
10th Percentile £14.96 £13.02 -
25th Percentile £15.35 £13.18 £12.50
Median hourly rate £16.00 £13.75 £15.75
Median % change year-on-year +16.36% -12.70% +6.20%
75th Percentile £16.07 £14.55 £19.87
90th Percentile £16.10 £14.70 £21.88
England median hourly rate £22.14 £14.97 £18.50
% change year-on-year +47.90% -19.08% +10.94%

All Quality Assurance and Compliance Skills
West Midlands

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in the West Midlands.

Contract vacancies with a requirement for quality assurance or compliance skills 286 312 356
As % of all contract IT jobs advertised in the West Midlands 18.52% 15.14% 15.71%
Number of daily rates quoted 199 207 221
10th Percentile £235 £255 £275
25th Percentile £350 £354 £375
Median daily rate (50th Percentile) £450 £500 £520
Median % change year-on-year -10.00% -3.85% +7.49%
75th Percentile £563 £611 £588
90th Percentile £690 £756 £680
England median daily rate £500 £525 £530
% change year-on-year -4.76% -0.94% +0.95%
Number of hourly rates quoted 10 30 15
10th Percentile £15.87 £11.83 £12.50
25th Percentile £19.14 £13.20 £15.98
Median hourly rate £29.97 £14.60 £27.50
Median % change year-on-year +105.27% -46.91% +85.43%
75th Percentile £34.71 £49.73 £28.75
90th Percentile £42.41 £58.75 £30.00
England median hourly rate £31.76 £24.18 £40.32
% change year-on-year +31.35% -40.03% +55.08%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing SLA in the West Midlands.

Daily rate trend for SLA in the West Midlands

SLA
Daily Rate Histogram in the West Midlands

Daily rate distribution for jobs citing SLA in the West Midlands over the 6 months to 5 July 2025.

Daily rate histogram for SLA in the West Midlands

SLA
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing SLA in the West Midlands.

Hourly rate trend for SLA in the West Midlands

SLA
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 5 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Warwickshire +19 38 £235 -44.71% 27
Birmingham +5 7 £350 +51.35% 23
Shropshire +2 5 £219 +86.97% 4
Solihull +8 3 £220 +35.38%
Coventry +1 3 £220 +3.53% 8
Herefordshire - 2 £485 -
SLA
England

SLA
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.86%) Oracle Self-Service HR
1 7 (11.86%) Oracle Workflow
2 1 (1.69%) Confluence
2 1 (1.69%) Microsoft Exchange
Applications
1 19 (32.20%) Microsoft Excel
2 2 (3.39%) Microsoft Office
2 2 (3.39%) Microsoft PowerPoint
Business Applications
1 7 (11.86%) Oracle HRMS
2 2 (3.39%) Oracle Assets
2 2 (3.39%) Oracle EBS
2 2 (3.39%) Oracle EBS R12
2 2 (3.39%) Oracle ERP
2 2 (3.39%) Oracle General Ledger
2 2 (3.39%) Oracle iProcurement
2 2 (3.39%) Oracle Payables
2 2 (3.39%) Oracle Receivables
3 1 (1.69%) SAP Oil and Gas
3 1 (1.69%) SAP S/4HANA
Cloud Services
1 5 (8.47%) Microsoft 365
2 3 (5.08%) Power Platform
3 2 (3.39%) OneDrive
4 1 (1.69%) AWS
4 1 (1.69%) Azure
4 1 (1.69%) Entra ID
4 1 (1.69%) SaaS
Communications & Networking
1 4 (6.78%) SAN
1 4 (6.78%) VPN
2 2 (3.39%) DHCP
2 2 (3.39%) DNS
2 2 (3.39%) Ethereal
2 2 (3.39%) Firewall
2 2 (3.39%) Network Security
2 2 (3.39%) SD-WAN
2 2 (3.39%) Wi-Fi
2 2 (3.39%) Wireless
2 2 (3.39%) Wireshark
3 1 (1.69%) DKIM
3 1 (1.69%) DMARC
3 1 (1.69%) Unified Communications
Database & Business Intelligence
1 4 (6.78%) Oracle Database
1 4 (6.78%) Oracle Reports
2 3 (5.08%) OLTP
2 3 (5.08%) SQL Server Reporting Services
3 1 (1.69%) Power BI
Development Applications
1 1 (1.69%) GitLab
1 1 (1.69%) JIRA
General
1 31 (52.54%) Social Skills
2 16 (27.12%) Analytical Skills
3 5 (8.47%) Organisational Skills
3 5 (8.47%) Public Sector
4 4 (6.78%) Finance
5 2 (3.39%) Automotive
5 2 (3.39%) Documentation Skills
6 1 (1.69%) Military
6 1 (1.69%) Presentation Skills
Job Titles
1 16 (27.12%) Support Assistant
2 7 (11.86%) Oracle Specialist
3 5 (8.47%) Lead
3 5 (8.47%) Support Engineer
4 3 (5.08%) Analyst
4 3 (5.08%) Desktop Engineer
4 3 (5.08%) IT Manager
4 3 (5.08%) SCCM Engineer
4 3 (5.08%) Supplier Manager
4 3 (5.08%) Team Leader
4 3 (5.08%) Vendor Manager
5 2 (3.39%) Administrator
5 2 (3.39%) Delivery Manager
5 2 (3.39%) IT Services Delivery Manager
5 2 (3.39%) Linux Support Engineer
5 2 (3.39%) Monitoring Team Leader
5 2 (3.39%) SIEM Engineer
5 2 (3.39%) Unix Administrator
5 2 (3.39%) Unix Engineer
5 2 (3.39%) Unix Support Engineer
Libraries, Frameworks & Software Standards
1 2 (3.39%) Elastic Stack
1 2 (3.39%) Software Packaging
Miscellaneous
1 3 (5.08%) Onboarding
2 2 (3.39%) Product Ownership
2 2 (3.39%) Replication
2 2 (3.39%) Security Posture
2 2 (3.39%) Self-Motivation
3 1 (1.69%) Driving Licence
3 1 (1.69%) Management Information System
Operating Systems
1 7 (11.86%) Windows
2 4 (6.78%) AIX
2 4 (6.78%) Linux
2 4 (6.78%) Unix
3 2 (3.39%) Mac OS
3 2 (3.39%) Windows 10
4 1 (1.69%) Windows Server
Processes & Methodologies
1 26 (44.07%) ITIL
2 22 (37.29%) Customer Service
3 20 (33.90%) Problem-Solving
4 16 (27.12%) Test Scripting
5 10 (16.95%) Service Management
6 8 (13.56%) Workflow
7 7 (11.86%) Business Intelligence
7 7 (11.86%) Incident Management
7 7 (11.86%) Process Improvement
8 6 (10.17%) Continuous Improvement
8 6 (10.17%) High Availability
8 6 (10.17%) Service Delivery
9 5 (8.47%) Patch Management
10 4 (6.78%) ITSM
10 4 (6.78%) Performance Analysis
10 4 (6.78%) Performance Metrics
10 4 (6.78%) Stakeholder Management
10 4 (6.78%) Storage Management
11 3 (5.08%) Mentoring
11 3 (5.08%) Time Management
Programming Languages
1 28 (47.46%) SQL
2 5 (8.47%) PowerShell
3 2 (3.39%) PL/SQL
3 2 (3.39%) VBScript
Qualifications
1 9 (15.25%) Security Cleared
2 5 (8.47%) Degree
2 5 (8.47%) ITIL Foundation Certificate
3 3 (5.08%) SC Cleared
4 2 (3.39%) BPSS Clearance
4 2 (3.39%) CCIE
4 2 (3.39%) CCNP
4 2 (3.39%) Cisco Certification
4 2 (3.39%) DV Cleared
4 2 (3.39%) ITIL Certification
4 2 (3.39%) MCSE
4 2 (3.39%) Microsoft Certification
5 1 (1.69%) AWS Certification
5 1 (1.69%) CCIE Routing and Switching
5 1 (1.69%) Computer Science Degree
5 1 (1.69%) CPIM
Quality Assurance & Compliance
1 2 (3.39%) GDPR
2 1 (1.69%) PMO
System Software
1 4 (6.78%) Active Directory
2 2 (3.39%) VMware Infrastructure
Systems Management
1 5 (8.47%) SCCM
2 4 (6.78%) Tivoli
2 4 (6.78%) Tivoli Storage Manager
3 2 (3.39%) Microsoft Intune
3 2 (3.39%) OpenView
4 1 (1.69%) Single Sign-On
4 1 (1.69%) SysTrack
Vendors
1 22 (37.29%) Microsoft
2 17 (28.81%) Oracle
3 4 (6.78%) Cisco
3 4 (6.78%) IBM
3 4 (6.78%) VMware
4 3 (5.08%) ServiceNow
4 3 (5.08%) Splunk
5 2 (3.39%) Apple
5 2 (3.39%) F5
5 2 (3.39%) Fortinet
6 1 (1.69%) Ariba
6 1 (1.69%) Atlassian
6 1 (1.69%) Citrix
6 1 (1.69%) Concur
6 1 (1.69%) Dynatrace
6 1 (1.69%) KANA
6 1 (1.69%) New Relic
6 1 (1.69%) SAP