1st Line Support Contracts with Hybrid/Remote/WFH Options

First Line Support
UK > Work from Home

The median First Line Support daily rate for remote or hybrid work is £215, according to job vacancies posted in the 6 months leading up to 1 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 290 319 419
Rank change year-on-year +29 +100 +133
Contract jobs requiring a 1st Line Support 14 26 58
As % of all contract jobs with a WFH option 0.14% 0.17% 0.22%
As % of the Job Titles category 0.15% 0.18% 0.24%
Number of daily rates quoted 7 22 36
10th Percentile £209 £106 £128
25th Percentile - £119 £146
Median daily rate (50th Percentile) £215 £143 £178
Median % change year-on-year +50.88% -19.72% +18.33%
75th Percentile £220 £165 £250
90th Percentile - £194 -
UK median daily rate £180 £145 £150
% change year-on-year +24.14% -3.49% +3.62%
Number of hourly rates quoted 2 2 4
10th Percentile £18.41 £13.70 £14.15
25th Percentile £18.88 £14.25 £14.38
Median hourly rate £20.35 £15.67 £16.25
Median % change year-on-year +29.88% -3.60% +16.07%
75th Percentile £22.38 £17.58 £18.81
90th Percentile £23.20 £18.43 £18.93
UK median hourly rate £18.82 £16.50 £18.50
% change year-on-year +14.06% -10.81% +19.35%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 9,288 14,354 24,650
% of contract IT jobs with a recognized job title 93.77% 93.54% 95.33%
Number of daily rates quoted 6,350 9,595 17,415
10th Percentile £337 £325 £360
25th Percentile £414 £425 £444
Median daily rate (50th Percentile) £525 £525 £540
Median % change year-on-year - -2.69% +2.76%
75th Percentile £638 £638 £650
90th Percentile £763 £750 £750
UK median daily rate £515 £525 £540
% change year-on-year -1.90% -2.78% +2.86%
Number of hourly rates quoted 228 579 565
10th Percentile £14.00 £14.38 £18.50
25th Percentile £18.19 £23.39 £26.00
Median hourly rate £38.00 £44.74 £55.00
Median % change year-on-year -15.06% -18.65% +57.14%
75th Percentile £66.00 £63.00 £68.75
90th Percentile £75.00 £75.25 £80.25
UK median hourly rate £29.00 £36.42 £45.00
% change year-on-year -20.37% -19.07% +91.49%

1st Line Support
Trend for Jobs with a WFH Option

Job vacancies with remote working options which featured 1st Line Support in the job title as a proportion of all IT jobs advertised.

1st Line Support trend for jobs with Hybrid/Remote/WFH options

1st Line Support
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with remote working options citing 1st Line Support.

1st Line Support daily rate for jobs with a WFH option

1st Line Support
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with remote working options citing 1st Line Support.

1st Line Support hourly rate for jobs with a WFH option

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 1 May 2025, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring 1st Line Support in the job title.

1 8 (57.14%) Social Skills
2 7 (50.00%) Customer Service
2 7 (50.00%) Windows 10
2 7 (50.00%) Microsoft Office
2 7 (50.00%) ITIL
2 7 (50.00%) Windows
3 6 (42.86%) Microsoft
3 6 (42.86%) Service Management
3 6 (42.86%) Software Licensing
3 6 (42.86%) SC Cleared
3 6 (42.86%) DV Cleared
3 6 (42.86%) Security Cleared
4 5 (35.71%) Inclusion and Diversity
5 4 (28.57%) Public Sector
5 4 (28.57%) Law
6 3 (21.43%) Problem-Solving
7 2 (14.29%) SLA
7 2 (14.29%) ServiceNow
8 1 (7.14%) Line Management
8 1 (7.14%) Analytics
8 1 (7.14%) Analytical Skills
8 1 (7.14%) Remote Desktop
8 1 (7.14%) Android
8 1 (7.14%) Active Directory
8 1 (7.14%) Lotus
8 1 (7.14%) IBM Notes
8 1 (7.14%) CRM
8 1 (7.14%) Finance
8 1 (7.14%) Onboarding
8 1 (7.14%) Proactive Monitoring

1st Line Support Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) IBM Notes
Applications
1 7 (50.00%) Microsoft Office
Communications & Networking
1 1 (7.14%) Remote Desktop
General
1 8 (57.14%) Social Skills
2 5 (35.71%) Inclusion and Diversity
3 4 (28.57%) Law
3 4 (28.57%) Public Sector
4 1 (7.14%) Analytical Skills
4 1 (7.14%) Finance
Miscellaneous
1 1 (7.14%) Onboarding
Operating Systems
1 7 (50.00%) Windows
1 7 (50.00%) Windows 10
2 1 (7.14%) Android
Processes & Methodologies
1 7 (50.00%) Customer Service
1 7 (50.00%) ITIL
2 6 (42.86%) Service Management
2 6 (42.86%) Software Licensing
3 3 (21.43%) Problem-Solving
4 1 (7.14%) Analytics
4 1 (7.14%) CRM
4 1 (7.14%) Line Management
4 1 (7.14%) Proactive Monitoring
Qualifications
1 6 (42.86%) DV Cleared
1 6 (42.86%) SC Cleared
1 6 (42.86%) Security Cleared
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 1 (7.14%) Active Directory
Vendors
1 6 (42.86%) Microsoft
2 2 (14.29%) ServiceNow
3 1 (7.14%) Lotus