Period
to 18 November 2017

The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 461 464 385
Rank change year-on-year +3 -79 -77
Contract jobs requiring a 1st Line Support 483 503 685
As % of all contract IT jobs advertised in the UK 0.47% 0.48% 0.60%
As % of the Job Titles category 0.50% 0.50% 0.63%
Number of daily rates quoted 257 186 211
UK median daily rate £120 £115 £125
Median daily rate % change year-on-year +4.35% -8.00% +4.17%
10th Percentile £93 £92 £81
90th Percentile £185 £194 £195
UK excluding London median daily rate £120 £110 £120
% change year-on-year +9.09% -8.33% +4.35%
Number of hourly rates quoted 152 203 330
UK median hourly rate £12.00 £12.00 £12.00
10th Percentile £9.52 £9.00 £8.95
90th Percentile £16.93 £15.75 £18.52
UK excluding London median hourly rate £12.00 £12.00 £12.00

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96790 100139 109026
% of contract IT jobs with a recognized job title 94.81% 94.77% 94.89%
Number of daily rates quoted 63814 65329 69364
UK median daily rate £448 £425 £400
Median daily rate % change year-on-year +5.29% +6.25% -
10th Percentile £260 £250 £250
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £392 £375
% change year-on-year +1.98% +4.60% +4.17%
Number of hourly rates quoted 2894 3317 4130
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.96 £10.50 £10.50
90th Percentile £47.83 £47.25 £45.00
UK excluding London median hourly rate £17.74 £17.50 £17.50
% change year-on-year +1.37% - +8.29%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 6 months to 18 November 2017.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 6 months to 18 November 2017.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +19 441 £120 +4.35% 49
UK excluding London +26 361 £120 +9.09% 42
South East +20 141 £120 +4.35% 15
London -17 113 £125 -3.85% 8
North of England +54 67 £114 +5.58% 10
East of England -23 48 £110 +10.00% 5
Midlands +14 39 £115 - 6
North West +33 38 £125 +16.28% 6
South West +9 32 £125 +13.64% 5
West Midlands +29 25 £115 +6.98% 3
Yorkshire +15 25 £110 - 4
Scotland +7 18 £110 -
Wales +15 16 £163 +20.37% 1
East Midlands +1 14 £120 -10.93% 3
North East +57 4 - -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 270 (55.90%) Windows
2 238 (49.28%) Active Directory
3 210 (43.48%) Microsoft
4 143 (29.61%) Microsoft Office
5 118 (24.43%) Windows 7
6 109 (22.57%) ITIL
7 73 (15.11%) SLA
8 69 (14.29%) Office 365
8 69 (14.29%) Windows 10
9 50 (10.35%) Service Management
10 44 (9.11%) MS Exchange
11 42 (8.70%) Citrix
12 41 (8.49%) Windows Server
13 37 (7.66%) Incident Management
14 32 (6.63%) Security Cleared
14 32 (6.63%) Windows 8
15 31 (6.42%) Android
15 31 (6.42%) VMware
15 31 (6.42%) Microsoft Excel
16 29 (6.00%) Analytical Skills
17 27 (5.59%) SC Cleared
18 26 (5.38%) HP
19 25 (5.18%) ITSM
20 23 (4.76%) Microsoft PowerPoint
21 22 (4.55%) Cisco
21 22 (4.55%) Apple iOS
22 21 (4.35%) Finance
23 20 (4.14%) Smartphone
23 20 (4.14%) Windows Server 2008
24 19 (3.93%) Apple

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (9.11%) MS Exchange
2 15 (3.11%) Skype for Business
3 12 (2.48%) Exchange Server 2010
4 11 (2.28%) Exchange Server 2007
5 7 (1.45%) SharePoint
6 5 (1.04%) IBM Notes
7 4 (0.83%) Blackberry Enterprise Server
8 2 (0.41%) Exchange Server 2013
8 2 (0.41%) IIS
8 2 (0.41%) MS Project Server
9 1 (0.21%) Apache
9 1 (0.21%) SharePoint 2013
Applications
1 143 (29.61%) Microsoft Office
2 31 (6.42%) Microsoft Excel
3 23 (4.76%) Microsoft PowerPoint
4 4 (0.83%) Microsoft Project
5 2 (0.41%) MS Visio
Business Applications
1 5 (1.04%) Dynamics CRM
2 4 (0.83%) Oracle Retail
3 2 (0.41%) Remedy ITSM
4 1 (0.21%) assyst
4 1 (0.21%) Eikon
4 1 (0.21%) RMDS
Cloud Services
1 69 (14.29%) Office 365
2 13 (2.69%) Google Drive
3 6 (1.24%) Microsoft Azure
4 3 (0.62%) Azure Active Directory
5 1 (0.21%) Amazon AWS
5 1 (0.21%) IaaS
5 1 (0.21%) Mimecast
5 1 (0.21%) PaaS
5 1 (0.21%) SaaS
Communications & Networking
1 17 (3.52%) LAN
2 16 (3.31%) Internet
3 15 (3.11%) DNS
3 15 (3.11%) WAN
4 14 (2.90%) TCP/IP
5 13 (2.69%) DHCP
6 12 (2.48%) VPN
7 10 (2.07%) Remote Desktop
8 9 (1.86%) SMS
9 8 (1.66%) Firewall
9 8 (1.66%) VoIP
9 8 (1.66%) Wireless
10 7 (1.45%) IP Telephony
10 7 (1.45%) Skype
11 6 (1.24%) Broadband
12 4 (0.83%) Structured Cabling
13 3 (0.62%) WebEx
13 3 (0.62%) Wi-Fi
14 2 (0.41%) Intranet
14 2 (0.41%) MPLS
Database & Business Intelligence
1 4 (0.83%) SQL Server
2 2 (0.41%) DB2
2 2 (0.41%) Informix
3 1 (0.21%) MS Access
Development Applications
1 13 (2.69%) JIRA
General
1 21 (4.35%) Finance
2 16 (3.31%) Banking
3 13 (2.69%) Retail
4 11 (2.28%) Law
5 8 (1.66%) French Language
5 8 (1.66%) German Language
6 6 (1.24%) Legal
7 5 (1.04%) Back Office
7 5 (1.04%) Pharmaceutical
7 5 (1.04%) Telecoms
8 4 (0.83%) Advertising
9 3 (0.62%) Dutch Language
9 3 (0.62%) Italian Language
9 3 (0.62%) Marketing
9 3 (0.62%) Portuguese Language
9 3 (0.62%) Russian Language
9 3 (0.62%) Spanish Language
10 2 (0.41%) International Banking
10 2 (0.41%) Manufacturing
10 2 (0.41%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.41%) HTML
2 1 (0.21%) .NET
2 1 (0.21%) CSS
2 1 (0.21%) HTML5
Miscellaneous
1 29 (6.00%) Analytical Skills
2 20 (4.14%) Smartphone
3 17 (3.52%) Blackberry
4 14 (2.90%) iPhone
5 11 (2.28%) Driving Licence
6 9 (1.86%) NHS
6 9 (1.86%) Video Conferencing
7 8 (1.66%) Management Information System
8 5 (1.04%) Computer Science
8 5 (1.04%) iPad
9 4 (0.83%) Data Centre
9 4 (0.83%) Social Media
10 3 (0.62%) AS400
11 2 (0.41%) Mobile Computing
12 1 (0.21%) CMDB
12 1 (0.21%) Fat Client
12 1 (0.21%) Handset
12 1 (0.21%) Replication
12 1 (0.21%) Thin Client
12 1 (0.21%) Wiki
Operating Systems
1 270 (55.90%) Windows
2 118 (24.43%) Windows 7
3 69 (14.29%) Windows 10
4 41 (8.49%) Windows Server
5 32 (6.63%) Windows 8
6 31 (6.42%) Android
7 22 (4.55%) Apple iOS
8 20 (4.14%) Windows Server 2008
9 18 (3.73%) Windows XP
10 11 (2.28%) Mac OS X
10 11 (2.28%) Windows Server 2012
11 7 (1.45%) Linux
12 4 (0.83%) AIX
12 4 (0.83%) Windows Server 2003
13 3 (0.62%) Unix
14 2 (0.41%) Mac OS
14 2 (0.41%) Solaris
14 2 (0.41%) Windows 2000 Server
15 1 (0.21%) Windows Phone
Processes & Methodologies
1 109 (22.57%) ITIL
2 50 (10.35%) Service Management
3 37 (7.66%) Incident Management
4 25 (5.18%) ITSM
5 16 (3.31%) ITIL V3
6 12 (2.48%) Service Delivery
6 12 (2.48%) Time Management
7 9 (1.86%) Ticket Management
8 8 (1.66%) Mobile Device Management
8 8 (1.66%) Proactive Monitoring
8 8 (1.66%) Problem Management
8 8 (1.66%) Root Cause Analysis
9 7 (1.45%) CRM
10 6 (1.24%) Change Management
11 5 (1.04%) Customer Requirements
11 5 (1.04%) Data Analysis
11 5 (1.04%) Software Deployment
12 4 (0.83%) Continuous Improvement
12 4 (0.83%) Document Management
12 4 (0.83%) Information Security
Programming Languages
1 15 (3.11%) SQL
2 2 (0.41%) JavaScript
3 1 (0.21%) C
3 1 (0.21%) C#
3 1 (0.21%) Java
3 1 (0.21%) Tcl
Qualifications
1 32 (6.63%) Security Cleared
2 27 (5.59%) SC Cleared
3 17 (3.52%) Degree
4 13 (2.69%) ITIL Certification
5 11 (2.28%) Microsoft Certification
6 8 (1.66%) CTC Cleared
6 8 (1.66%) DV Cleared
6 8 (1.66%) ITIL Foundation Certificate
7 6 (1.24%) CCNA
7 6 (1.24%) Cisco Certification
7 6 (1.24%) MCP
8 5 (1.04%) A+ Certification
8 5 (1.04%) Computer Science Degree
8 5 (1.04%) DBS Check
9 3 (0.62%) MCSE
10 2 (0.41%) MCDST
10 2 (0.41%) MCITP
10 2 (0.41%) Sun Certification
11 1 (0.21%) JNCIA
11 1 (0.21%) MOS
Quality Assurance & Compliance
1 73 (15.11%) SLA
2 5 (1.04%) Disclosure Scotland
System Software
1 238 (49.28%) Active Directory
2 6 (1.24%) Terminal Services
2 6 (1.24%) VMware Infrastructure
3 3 (0.62%) Hyper-V
4 2 (0.41%) BitLocker
4 2 (0.41%) Virtual Servers
4 2 (0.41%) XenDesktop
5 1 (0.21%) Microsoft App-V
5 1 (0.21%) Microsoft Virtual Server
5 1 (0.21%) Virtual Desktop
5 1 (0.21%) Virtual Machines
5 1 (0.21%) VirtualBox
5 1 (0.21%) VMware Workstation
5 1 (0.21%) XenApp
Systems Management
1 17 (3.52%) SCCM
2 6 (1.24%) Systems Management Server (SMS)
2 6 (1.24%) Tivoli
3 5 (1.04%) DameWare
4 4 (0.83%) HP Data Protector
4 4 (0.83%) OVSD
4 4 (0.83%) Tivoli Storage Manager
5 1 (0.21%) MAILsweeper
5 1 (0.21%) ZENworks
Vendors
1 210 (43.48%) Microsoft
2 42 (8.70%) Citrix
3 31 (6.42%) VMware
4 26 (5.38%) HP
5 22 (4.55%) Cisco
6 19 (3.93%) Apple
7 16 (3.31%) Google
7 16 (3.31%) ServiceNow
8 14 (2.90%) LANDesk
9 11 (2.28%) Remedy
10 8 (1.66%) Avaya
10 8 (1.66%) Oracle
11 5 (1.04%) Dell
11 5 (1.04%) Lotus
12 4 (0.83%) Symantec
13 3 (0.62%) Bloomberg
13 3 (0.62%) NetApp
13 3 (0.62%) Reuters
13 3 (0.62%) Salesforce.com
13 3 (0.62%) Wyse