The median contractor rate for a 1st Line Support was £115 per day in advertised job vacancies during the 3 months to 27 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 405 414 332
Rank change year-on-year +9 -82  
Contract jobs requiring a 1st Line Support 179 238 338
As % of all contract IT jobs advertised in the UK 0.40% 0.45% 0.63%
As % of the Job Titles category 0.42% 0.47% 0.66%
Number of daily rates quoted 86 83 109
Median daily rate £115 £120 £125
Median daily rate % change year-on-year -4.16% -4.00%  
90% offered a daily rate of more than £90 £90 £81
10% offered a daily rate of more than £171 £175 £175
UK excluding London median daily rate £113 £111 £125
% change year-on-year +1.12% -11.00%  
Number of hourly rates quoted 60 107 144
Median hourly rate £13.00 £12.43 £12.00
Median hourly rate % change year-on-year +4.58% +3.58%  
90% offered a hourly rate of more than £9.90 £9.00 £9.50
10% offered a hourly rate of more than £17.04 £15.20 £17.35
UK excluding London median hourly rate £12.50 £12.00 £11.86
% change year-on-year +4.18% +1.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42574 50675 51233
As % of all contract IT job vacancies advertised in the UK 94.79% 95.19% 94.83%
Number of daily rates quoted 27643 32785 30936
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25%  
90% offered a daily rate of more than £260 £260 £238
10% offered a daily rate of more than £600 £600 £560
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 1490 1588 2053
Median hourly rate £18.00 £19.00 £17.50
Median hourly rate % change year-on-year -5.26% +8.57%  
90% offered a hourly rate of more than £11.25 £11.50 £11.00
10% offered a hourly rate of more than £47.50 £47.93 £42.50
UK excluding London median hourly rate £17.50 £20.00 £17.00
% change year-on-year -12.50% +17.64%  

1st Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 3 months to 27 March 2017.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 3 months to 27 March 2017.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 170 £115 -4.16% 74
South East -6 53 £120 -17.24% 14
London +14 39 £123 -5.76% 15
West Midlands +26 21 £100 -32.77% 5
South West +9 18 £111 +1.13% 6
North West +21 16 £135 +22.72% 16
Berkshire +40 14 £125 +13.63% 3
Oxfordshire -4 12 £100 - 2
Surrey -1 11 £240 +71.42% 2
Yorkshire +3 10 £113 +25.00% 3
Bracknell +6 9 £125 +13.63% 1
East of England -6 9 £160 +45.45% 7
Gloucestershire +8 8 £113 +12.50% 1
Birmingham +7 8 £110 -39.72% 1
Hampshire -3 8 £110 -31.25% 7
Scotland +26 6 £107 -28.77% 2
Cambridgeshire +11 6 £76 -49.33% 2
Coventry +10 6 - - 3
Manchester +4 6 £135 +12.50% 11
City of London +2 6 £120 -7.69% 1
Cheshire +31 5 - - 2
Guildford +6 5 - -
Wiltshire +5 5 £160 +6.66% 1
Warwick +4 5 £85 -26.52%
Warwickshire +3 5 £85 -26.52%
Buckinghamshire -13 5 - -
Lancashire +19 4 - - 3
North Yorkshire +4 4 £125 +31.57%
Cheltenham +4 4 £110 +10.00% 1
Gloucester +1 4 £113 -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 March 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 260 (59.63%) Windows
2 203 (46.56%) Active Directory
3 156 (35.78%) MS Office
4 148 (33.94%) Microsoft
5 126 (28.90%) Windows 7
6 79 (18.12%) ITIL
7 73 (16.74%) MS Excel
8 45 (10.32%) SLA
9 42 (9.63%) Citrix
10 33 (7.57%) Apple
10 33 (7.57%) Windows XP
11 32 (7.34%) Windows 10
12 30 (6.88%) Windows Server
12 30 (6.88%) VMware
12 30 (6.88%) MS Exchange
13 27 (6.19%) Incident Management
14 26 (5.96%) TCP/IP
14 26 (5.96%) Service Management
14 26 (5.96%) Windows 8
15 23 (5.28%) Office 365
16 22 (5.05%) Service Delivery
16 22 (5.05%) VPN
16 22 (5.05%) Time Management
17 21 (4.82%) Windows Server 2008
17 21 (4.82%) Blackberry
18 20 (4.59%) VMware Infrastructure
18 20 (4.59%) Analytical Skills
19 19 (4.36%) Security Cleared
19 19 (4.36%) Cisco
20 18 (4.13%) LAN

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (6.88%) MS Exchange
2 16 (3.67%) IBM Notes
3 9 (2.06%) SharePoint
3 9 (2.06%) Skype for Business
4 6 (1.38%) Exchange Server 2010
5 5 (1.15%) Blackberry Enterprise Server
6 4 (0.92%) Exchange Server 2007
7 3 (0.69%) Exchange Server 2003
7 3 (0.69%) Moodle
8 2 (0.46%) CMS
8 2 (0.46%) Exchange Server 2013
8 2 (0.46%) IIS
9 1 (0.23%) IBM Domino
Applications
1 156 (35.78%) MS Office
2 73 (16.74%) MS Excel
3 9 (2.06%) Spreadsheet
4 5 (1.15%) MS PowerPoint
Business Applications
1 1 (0.23%) Dynamics CRM
1 1 (0.23%) Dynamics NAV
1 1 (0.23%) Remedy ITSM
1 1 (0.23%) SAP FI
Cloud Services
1 23 (5.28%) Office 365
2 9 (2.06%) Microsoft Azure
3 4 (0.92%) Google Drive
4 1 (0.23%) G Suite
4 1 (0.23%) Mimecast
4 1 (0.23%) SaaS
Communications & Networking
1 26 (5.96%) TCP/IP
2 22 (5.05%) VPN
3 18 (4.13%) Firewall
3 18 (4.13%) Internet
3 18 (4.13%) LAN
4 15 (3.44%) WAN
4 15 (3.44%) Wireless
5 14 (3.21%) DNS
5 14 (3.21%) VoIP
6 10 (2.29%) DHCP
7 8 (1.83%) Skype
8 6 (1.38%) ATM
8 6 (1.38%) Broadband
8 6 (1.38%) Remote Desktop
8 6 (1.38%) VLAN
9 5 (1.15%) Intranet
10 4 (0.92%) ICMP
10 4 (0.92%) MPLS
10 4 (0.92%) RSVP
10 4 (0.92%) VRRP
Database & Business Intelligence
1 4 (0.92%) SQL Server
2 2 (0.46%) Oracle Database
2 2 (0.46%) RDBMS
2 2 (0.46%) Relational Database
3 1 (0.23%) MS Access
3 1 (0.23%) Oracle Reports
3 1 (0.23%) Power BI
3 1 (0.23%) SQL Server 2008
3 1 (0.23%) SQL Server 2012
Development Applications
1 5 (1.15%) JIRA
2 2 (0.46%) SQL Server Management Studio (SSMS)
General
1 17 (3.90%) Finance
1 17 (3.90%) Law
2 13 (2.98%) Telecoms
3 11 (2.52%) Legal
4 8 (1.83%) Retail
5 6 (1.38%) Spanish Language
6 4 (0.92%) Advertising
7 3 (0.69%) Banking
7 3 (0.69%) French Language
7 3 (0.69%) Marketing
7 3 (0.69%) Portuguese Language
8 2 (0.46%) Dutch Language
8 2 (0.46%) Electronics
8 2 (0.46%) German Language
8 2 (0.46%) Manufacturing
9 1 (0.23%) Italian Language
9 1 (0.23%) Local Government
9 1 (0.23%) Multimedia
9 1 (0.23%) Pharmaceutical
9 1 (0.23%) Polish Language
Libraries, Frameworks & Software Standards
1 4 (0.92%) Middleware
2 3 (0.69%) HTML
2 3 (0.69%) X-Windows
3 1 (0.23%) .NET
3 1 (0.23%) HTML5
Miscellaneous
1 21 (4.82%) Blackberry
2 20 (4.59%) Analytical Skills
3 15 (3.44%) iPhone
4 12 (2.75%) NHS
5 11 (2.52%) Smartphone
6 8 (1.83%) Video Conferencing
7 7 (1.61%) iPad
8 6 (1.38%) EPoS
8 6 (1.38%) Fat Client
8 6 (1.38%) Management Information System
8 6 (1.38%) Thin Client
9 5 (1.15%) IPTV
10 4 (0.92%) Computer Science
10 4 (0.92%) Handset
10 4 (0.92%) Over-the-Top Content
10 4 (0.92%) STB
10 4 (0.92%) Video on Demand
11 3 (0.69%) e-Learning
12 2 (0.46%) Data Centre
12 2 (0.46%) Device Driver
Operating Systems
1 260 (59.63%) Windows
2 126 (28.90%) Windows 7
3 33 (7.57%) Windows XP
4 32 (7.34%) Windows 10
5 30 (6.88%) Windows Server
6 26 (5.96%) Windows 8
7 21 (4.82%) Windows Server 2008
8 14 (3.21%) Android
9 12 (2.75%) Apple iOS
10 10 (2.29%) Mac OS X
10 10 (2.29%) Windows Server 2012
11 7 (1.61%) Linux
12 6 (1.38%) Mac OS
12 6 (1.38%) Windows 2000
13 4 (0.92%) Windows Server 2003
14 3 (0.69%) Unix
14 3 (0.69%) Windows Vista
15 1 (0.23%) Windows Mobile
Processes & Methodologies
1 79 (18.12%) ITIL
2 27 (6.19%) Incident Management
3 26 (5.96%) Service Management
4 22 (5.05%) Service Delivery
4 22 (5.05%) Time Management
5 17 (3.90%) Network Management
6 8 (1.83%) Migration
7 7 (1.61%) ITSM
8 6 (1.38%) Root Cause Analysis
9 5 (1.15%) Asset Management
10 4 (0.92%) Network Architecture
10 4 (0.92%) Problem Management
11 3 (0.69%) Change Management
11 3 (0.69%) CRM
11 3 (0.69%) ITIL V3
11 3 (0.69%) Software Deployment
12 2 (0.46%) Business Intelligence
12 2 (0.46%) Data Migration
12 2 (0.46%) Email Management
12 2 (0.46%) ERP
Programming Languages
1 12 (2.75%) SQL
2 2 (0.46%) Java
2 2 (0.46%) T-SQL
3 1 (0.23%) C#
3 1 (0.23%) JavaScript
3 1 (0.23%) PowerShell
Qualifications
1 19 (4.36%) Security Cleared
2 17 (3.90%) DBS Check
3 16 (3.67%) SC Cleared
4 9 (2.06%) Degree
4 9 (2.06%) Microsoft Certification
5 8 (1.83%) CCNA
5 8 (1.83%) Cisco Certification
6 6 (1.38%) MCP
7 5 (1.15%) CCIP
7 5 (1.15%) CCNP
7 5 (1.15%) MOS
8 4 (0.92%) ITIL Certification
8 4 (0.92%) JNCIA
9 3 (0.69%) CTC Cleared
9 3 (0.69%) DV Cleared
9 3 (0.69%) ITIL Foundation Certificate
10 2 (0.46%) A+ Certification
11 1 (0.23%) HND
11 1 (0.23%) MCSA
11 1 (0.23%) MCSE
Quality Assurance & Compliance
1 45 (10.32%) SLA
2 3 (0.69%) Disclosure Scotland
System Software
1 203 (46.56%) Active Directory
2 20 (4.59%) VMware Infrastructure
3 5 (1.15%) Hyper-V
4 2 (0.46%) XenApp
5 1 (0.23%) Microsoft Virtual Server
5 1 (0.23%) Terminal Services
5 1 (0.23%) Virtual Machines
5 1 (0.23%) Virtual Servers
Systems Management
1 8 (1.83%) SCCM
2 3 (0.69%) DameWare
3 2 (0.46%) AirWatch
3 2 (0.46%) Nagios
4 1 (0.23%) Forefront Identity Manager
4 1 (0.23%) Jamf Pro
4 1 (0.23%) ServiceCenter
4 1 (0.23%) ZENworks
Vendors
1 148 (33.94%) Microsoft
2 42 (9.63%) Citrix
3 33 (7.57%) Apple
4 30 (6.88%) VMware
5 19 (4.36%) Cisco
6 16 (3.67%) Lotus
7 15 (3.44%) HP
8 11 (2.52%) ServiceNow
9 8 (1.83%) LANDesk
10 6 (1.38%) Google
11 5 (1.15%) Avaya
11 5 (1.15%) Juniper
11 5 (1.15%) Oracle
11 5 (1.15%) SAP
12 4 (0.92%) Huawei
12 4 (0.92%) Remedy
13 2 (0.46%) Dell
13 2 (0.46%) Fujitsu
14 1 (0.23%) Compaq
14 1 (0.23%) Intel
Coventry, West Midlands (County)
QUANTICA
Rate: £11 - £14 per hour
Posted: 11 hours ago
Leicester, Leicestershire
Oscar
Rate: £70 - £120 per day
Posted: 5 days ago
Coventry, West Midlands (County)
QUANTICA
Rate: market rates
Posted: 3 days ago
Edinburgh, Midlothian
Spring Technology
Posted: 6 days ago
Petersfield, Hampshire
Spectrum IT Recruitment (South) Ltd
Rate: £90 - £100 per day
Posted: 6 days ago
Bordon, Hampshire
Austin Fraser
Rate: £12 - £15 per hour
Posted: 6 days ago
Chester, Cheshire
Oscar
Rate: £10 - £12 per hour
Posted: 6 days ago
Cheltenham, Gloucestershire
Opus Recruitment Solutions Ltd
Rate: £100 - £130 per day
Posted: 6 days ago
London
Lorien Resourcing
Rate: £100 - £120 per annum
Posted: 11 hours ago
Bracknell, Berkshire
Venturi
Rate: £15 - £17 per hour
Posted: 3 days ago