Period
to 22 August 2017

The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies during the 6 months to 22 August 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
6 months to
22 Aug 2017
Same period 2016 Same period 2015
Rank 475 484 373
Rank change year-on-year +9 -111 -85
Contract jobs requiring a 1st Line Support 423 474 704
As % of all contract IT jobs advertised in the UK 0.44% 0.44% 0.62%
As % of the Job Titles category 0.47% 0.46% 0.65%
Number of daily rates quoted 215 165 199
UK median daily rate £120 £115 £128
Median daily rate % change year-on-year +4.35% -9.80% +13.33%
10th Percentile £90 £91 £82
90th Percentile £187 £203 £203
UK excluding London median daily rate £120 £115 £115
% change year-on-year +4.35% - +4.55%
Number of hourly rates quoted 147 216 361
UK median hourly rate £12.50 £11.75 £12.00
Median hourly rate % change year-on-year +6.38% -2.08% +4.35%
10th Percentile £10.00 £8.90 £8.88
90th Percentile £17.00 £15.00 £18.50
UK excluding London median hourly rate £12.50 £11.75 £12.00
% change year-on-year +6.38% -2.08% +4.35%

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 90952 102814 107650
As % of all contract IT job vacancies advertised in the UK 94.87% 94.94% 94.85%
Number of daily rates quoted 59071 67035 67268
UK median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25% -
10th Percentile £263 £255 £238
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.09% +3.47% +7.14%
Number of hourly rates quoted 2791 3108 4174
UK median hourly rate £18.70 £19.00 £17.86
Median hourly rate % change year-on-year -1.58% +6.38% +5.06%
10th Percentile £10.86 £10.38 £10.50
90th Percentile £48.75 £46.29 £45.00
UK excluding London median hourly rate £18.00 £19.00 £17.30
% change year-on-year -5.26% +9.83% +3.38%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 6 months to 22 August 2017.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 6 months to 22 August 2017.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 22 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 382 £120 +4.35% 54
UK excluding London +39 326 £120 +4.35% 43
South East +17 122 £123 +6.52% 10
London +4 85 £120 - 13
North of England +18 51 £112 +2.05% 15
East of England -15 46 £110 +4.76% 6
Midlands +19 43 £115 - 6
South West +9 34 £125 +4.17% 4
North West +24 33 £130 +18.18% 9
West Midlands +35 29 £115 +6.98% 4
Scotland +33 17 £109 -1.20% 2
Yorkshire +13 16 £110 +2.33% 5
East Midlands -13 14 £120 -17.24% 2
Wales -3 13 £180 +38.46%
North East +52 2 - - 1

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 August 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 243 (57.45%) Windows
2 188 (44.44%) Active Directory
3 150 (35.46%) Microsoft
4 117 (27.66%) Windows 7
5 99 (23.40%) Microsoft Office
6 78 (18.44%) ITIL
7 59 (13.95%) Office 365
8 52 (12.29%) SLA
9 51 (12.06%) Windows 10
10 43 (10.17%) Windows Server
11 38 (8.98%) Citrix
12 33 (7.80%) MS Exchange
13 29 (6.86%) Windows XP
13 29 (6.86%) Service Management
14 28 (6.62%) Incident Management
15 26 (6.15%) Windows 8
16 24 (5.67%) Analytical Skills
16 24 (5.67%) Android
17 23 (5.44%) VMware
17 23 (5.44%) Cisco
18 22 (5.20%) VPN
19 21 (4.96%) HP
20 20 (4.73%) Apple
20 20 (4.73%) Windows Server 2008
21 19 (4.49%) Security Cleared
21 19 (4.49%) SCCM
21 19 (4.49%) TCP/IP
22 18 (4.26%) iPhone
23 16 (3.78%) SC Cleared
23 16 (3.78%) Degree

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (7.80%) MS Exchange
2 14 (3.31%) Skype for Business
3 12 (2.84%) IBM Notes
4 10 (2.36%) Exchange Server 2010
5 9 (2.13%) Exchange Server 2007
6 5 (1.18%) SharePoint
7 4 (0.95%) IIS
8 3 (0.71%) Exchange Server 2003
8 3 (0.71%) Exchange Server 2013
9 2 (0.47%) MS Project Server
10 1 (0.24%) Apache
10 1 (0.24%) CMS
Applications
1 99 (23.40%) Microsoft Office
2 15 (3.55%) Microsoft Excel
3 9 (2.13%) Microsoft PowerPoint
4 3 (0.71%) MS Visio
5 1 (0.24%) Microsoft Project
5 1 (0.24%) Spreadsheet
Business Applications
1 4 (0.95%) Oracle Retail
2 3 (0.71%) Remedy ITSM
3 2 (0.47%) Dynamics CRM
4 1 (0.24%) Oracle EBS
Cloud Services
1 59 (13.95%) Office 365
2 7 (1.65%) Google Drive
3 4 (0.95%) Microsoft Azure
4 1 (0.24%) Amazon AWS
4 1 (0.24%) Azure Active Directory
4 1 (0.24%) Mimecast
Communications & Networking
1 22 (5.20%) VPN
2 19 (4.49%) TCP/IP
3 16 (3.78%) Internet
3 16 (3.78%) LAN
4 14 (3.31%) WAN
5 13 (3.07%) Firewall
6 11 (2.60%) DHCP
6 11 (2.60%) DNS
7 7 (1.65%) Skype
7 7 (1.65%) VoIP
8 6 (1.42%) Remote Desktop
9 4 (0.95%) IP Telephony
9 4 (0.95%) Network Security
9 4 (0.95%) WebEx
9 4 (0.95%) Wi-Fi
9 4 (0.95%) Wireless
10 3 (0.71%) Broadband
10 3 (0.71%) SMS
10 3 (0.71%) VLAN
11 2 (0.47%) Intranet
Database & Business Intelligence
1 3 (0.71%) SQL Server
2 2 (0.47%) DB2
2 2 (0.47%) Informix
3 1 (0.24%) MS Access
3 1 (0.24%) Power BI
3 1 (0.24%) SQL Server 2005
3 1 (0.24%) SQL Server 2008
3 1 (0.24%) SQL Server 2012
Development Applications
1 8 (1.89%) JIRA
General
1 14 (3.31%) Finance
1 14 (3.31%) Retail
2 9 (2.13%) Banking
3 8 (1.89%) Law
4 7 (1.65%) Legal
4 7 (1.65%) Pharmaceutical
5 6 (1.42%) Advertising
5 6 (1.42%) Telecoms
6 5 (1.18%) French Language
7 4 (0.95%) Front Office
7 4 (0.95%) German Language
8 3 (0.71%) Dutch Language
8 3 (0.71%) Italian Language
8 3 (0.71%) Portuguese Language
8 3 (0.71%) Russian Language
8 3 (0.71%) Spanish Language
9 2 (0.47%) Military
10 1 (0.24%) Electronics
10 1 (0.24%) Investment Banking
10 1 (0.24%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.24%) .NET
1 1 (0.24%) HTML
1 1 (0.24%) HTML5
Miscellaneous
1 24 (5.67%) Analytical Skills
2 18 (4.26%) iPhone
3 10 (2.36%) Blackberry
3 10 (2.36%) NHS
4 9 (2.13%) Smartphone
4 9 (2.13%) Video Conferencing
5 7 (1.65%) Management Information System
6 6 (1.42%) Computer Science
6 6 (1.42%) Data Centre
6 6 (1.42%) Driving Licence
6 6 (1.42%) iPad
7 5 (1.18%) Fat Client
7 5 (1.18%) Thin Client
8 3 (0.71%) CMDB
8 3 (0.71%) Device Driver
9 2 (0.47%) Mobile App
9 2 (0.47%) Replication
10 1 (0.24%) CCTV
10 1 (0.24%) Mainframe
Operating Systems
1 243 (57.45%) Windows
2 117 (27.66%) Windows 7
3 51 (12.06%) Windows 10
4 43 (10.17%) Windows Server
5 29 (6.86%) Windows XP
6 26 (6.15%) Windows 8
7 24 (5.67%) Android
8 20 (4.73%) Windows Server 2008
9 15 (3.55%) Apple iOS
10 14 (3.31%) Windows Server 2012
11 9 (2.13%) Mac OS X
12 6 (1.42%) Linux
13 4 (0.95%) AIX
14 3 (0.71%) Windows Mobile
14 3 (0.71%) Windows Server 2003
15 2 (0.47%) Solaris
15 2 (0.47%) Unix
15 2 (0.47%) Windows 2000
15 2 (0.47%) Windows 2000 Server
Processes & Methodologies
1 78 (18.44%) ITIL
2 29 (6.86%) Service Management
3 28 (6.62%) Incident Management
4 14 (3.31%) ITSM
5 7 (1.65%) Migration
6 6 (1.42%) Asset Management
6 6 (1.42%) ITIL V3
6 6 (1.42%) Time Management
7 5 (1.18%) CRM
7 5 (1.18%) Customer Requirements
8 4 (0.95%) Business Intelligence
8 4 (0.95%) Change Management
8 4 (0.95%) Document Management
8 4 (0.95%) Root Cause Analysis
8 4 (0.95%) SEO
8 4 (0.95%) Service Delivery
9 3 (0.71%) Break/Fix
9 3 (0.71%) Customer Engagement
9 3 (0.71%) Information Security
9 3 (0.71%) Mentoring
Programming Languages
1 12 (2.84%) SQL
2 2 (0.47%) PowerShell
3 1 (0.24%) C
3 1 (0.24%) C#
3 1 (0.24%) JavaScript
Qualifications
1 19 (4.49%) Security Cleared
2 16 (3.78%) Degree
2 16 (3.78%) SC Cleared
3 12 (2.84%) Microsoft Certification
4 9 (2.13%) ITIL Certification
4 9 (2.13%) MCP
5 6 (1.42%) CCNA
5 6 (1.42%) Cisco Certification
5 6 (1.42%) DBS Check
5 6 (1.42%) DV Cleared
6 5 (1.18%) Computer Science Degree
7 4 (0.95%) A+ Certification
7 4 (0.95%) ITIL Foundation Certificate
7 4 (0.95%) MCSE
8 3 (0.71%) CTC Cleared
9 2 (0.47%) MCDST
9 2 (0.47%) MCITP
9 2 (0.47%) MCSA
9 2 (0.47%) Sun Certification
10 1 (0.24%) Network+ Certification
Quality Assurance & Compliance
1 52 (12.29%) SLA
2 6 (1.42%) Disclosure Scotland
System Software
1 188 (44.44%) Active Directory
2 9 (2.13%) VMware Infrastructure
3 7 (1.65%) Hyper-V
4 3 (0.71%) Terminal Services
4 3 (0.71%) Virtual Desktop
4 3 (0.71%) XenApp
5 2 (0.47%) XenDesktop
6 1 (0.24%) Microsoft Virtual Server
6 1 (0.24%) Virtual Servers
Systems Management
1 19 (4.49%) SCCM
2 7 (1.65%) Tivoli
3 5 (1.18%) Tivoli Storage Manager
4 4 (0.95%) HP Data Protector
5 3 (0.71%) DameWare
6 2 (0.47%) Systems Management Server (SMS)
7 1 (0.24%) MAILsweeper
7 1 (0.24%) Unicenter
Vendors
1 150 (35.46%) Microsoft
2 38 (8.98%) Citrix
3 23 (5.44%) Cisco
3 23 (5.44%) VMware
4 21 (4.96%) HP
5 20 (4.73%) Apple
6 12 (2.84%) Google
6 12 (2.84%) Lotus
7 10 (2.36%) Remedy
7 10 (2.36%) ServiceNow
8 8 (1.89%) LANDesk
8 8 (1.89%) SAP
9 7 (1.65%) Oracle
10 6 (1.42%) Dell
11 4 (0.95%) Adobe
12 3 (0.71%) McAfee
12 3 (0.71%) Salesforce.com
13 2 (0.47%) Autodesk
13 2 (0.47%) SolarWinds
13 2 (0.47%) Symantec