Period
to 22 January 2018

The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies during the 6 months to 22 January 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
6 months to
22 Jan 2018
Same period 2017 Same period 2016
Rank 455 452 392
Rank change year-on-year -3 -60 -67
Contract jobs requiring a 1st Line Support 498 468 621
As % of all contract IT jobs advertised in the UK 0.50% 0.49% 0.58%
As % of the Job Titles category 0.53% 0.52% 0.61%
Number of daily rates quoted 260 166 216
UK median daily rate £120 £115 £120
Median daily rate % change year-on-year +4.35% -4.17% -4.00%
10th Percentile £95 £90 £83
90th Percentile £176 £188 £188
UK excluding London median daily rate £120 £110 £120
% change year-on-year +9.09% -8.33% -2.04%
Number of hourly rates quoted 162 192 273
UK median hourly rate £12.00 £12.25 £12.00
Median hourly rate % change year-on-year -2.04% +2.08% +4.35%
10th Percentile £9.32 £9.61 £8.96
90th Percentile £17.00 £16.38 £18.52
UK excluding London median hourly rate £11.50 £12.00 £12.00
% change year-on-year -4.21% - +4.35%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,433 90,345 102,409
% of contract IT jobs with a recognized job title 94.80% 94.77% 94.95%
Number of daily rates quoted 62,733 58,963 65,345
UK median daily rate £450 £425 £413
Median daily rate % change year-on-year +5.88% +3.03% +3.13%
10th Percentile £260 £253 £250
90th Percentile £625 £600 £600
UK excluding London median daily rate £400 £400 £380
% change year-on-year - +5.26% +2.01%
Number of hourly rates quoted 2,782 3,196 3,879
UK median hourly rate £18.44 £18.00 £19.00
Median hourly rate % change year-on-year +2.43% -5.26% +15.15%
10th Percentile £10.75 £10.50 £10.50
90th Percentile £47.83 £47.00 £47.50
UK excluding London median hourly rate £17.50 £17.50 £18.50
% change year-on-year - -5.41% +12.12%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 6 months to 22 January 2018.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 6 months to 22 January 2018.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 22 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 453 £120 +4.35% 166
UK excluding London +17 363 £120 +9.09% 155
South East -14 142 £120 +2.13% 44
London -17 123 £125 -11.50% 24
North of England +57 91 £125 +8.70% 46
North West +27 47 £120 +9.09% 26
East of England -17 44 £120 +9.09% 19
Midlands -17 31 £113 +4.65% 20
Yorkshire +3 29 £110 -4.35% 11
West Midlands -8 21 £113 +4.65% 11
South West -10 20 £144 +30.68% 13
Wales +13 18 £130 -22.39% 4
Scotland -12 17 £108 -2.27% 8
North East +55 15 £400 - 9
East Midlands -1 10 £120 +8.33% 9

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 January 2018, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 268 (53.82%) Windows
2 236 (47.39%) Active Directory
3 209 (41.97%) Microsoft
4 155 (31.12%) Microsoft Office
5 113 (22.69%) ITIL
6 105 (21.08%) Windows 7
7 67 (13.45%) Office 365
8 65 (13.05%) Windows 10
9 56 (11.24%) SLA
10 54 (10.84%) MS Exchange
10 54 (10.84%) Service Management
11 43 (8.63%) Citrix
12 40 (8.03%) Windows Server
13 37 (7.43%) HP
14 35 (7.03%) Security Cleared
14 35 (7.03%) Incident Management
15 32 (6.43%) Smartphone
16 31 (6.22%) SC Cleared
16 31 (6.22%) Microsoft Excel
17 29 (5.82%) Finance
18 28 (5.62%) Windows 8
18 28 (5.62%) Analytical Skills
19 27 (5.42%) VMware
19 27 (5.42%) Android
20 24 (4.82%) Microsoft PowerPoint
21 23 (4.62%) ITSM
21 23 (4.62%) ITIL V3
22 22 (4.42%) Windows XP
23 21 (4.22%) WAN
23 21 (4.22%) Apple iOS

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (10.84%) MS Exchange
2 15 (3.01%) Exchange Server 2010
3 12 (2.41%) Skype for Business
4 8 (1.61%) Exchange Server 2007
4 8 (1.61%) SharePoint
5 6 (1.20%) Blackberry Enterprise Server
6 3 (0.60%) BizTalk Server
6 3 (0.60%) Exchange Server 2013
7 1 (0.20%) Apache
7 1 (0.20%) Exchange Server 2003
7 1 (0.20%) IBM Notes
7 1 (0.20%) IIS
7 1 (0.20%) JBoss
7 1 (0.20%) SharePoint 2013
7 1 (0.20%) Tomcat
Applications
1 155 (31.12%) Microsoft Office
2 31 (6.22%) Microsoft Excel
3 24 (4.82%) Microsoft PowerPoint
4 4 (0.80%) Microsoft Project
5 2 (0.40%) Siemens NX
Business Applications
1 5 (1.00%) Dynamics CRM
2 3 (0.60%) assyst
3 2 (0.40%) Oracle Retail
3 2 (0.40%) Remedy ITSM
4 1 (0.20%) Eikon
4 1 (0.20%) RMDS
Cloud Services
1 67 (13.45%) Office 365
2 13 (2.61%) Google Drive
3 10 (2.01%) Microsoft Azure
4 7 (1.41%) IaaS
4 7 (1.41%) PaaS
4 7 (1.41%) SaaS
5 3 (0.60%) Azure Active Directory
6 1 (0.20%) Amazon AWS
6 1 (0.20%) Dynamics 365
6 1 (0.20%) Mimecast
Communications & Networking
1 21 (4.22%) WAN
2 20 (4.02%) DNS
3 19 (3.82%) VPN
4 18 (3.61%) DHCP
4 18 (3.61%) LAN
5 17 (3.41%) SMS
6 16 (3.21%) Remote Desktop
7 14 (2.81%) TCP/IP
8 13 (2.61%) Internet
9 12 (2.41%) VoIP
10 11 (2.21%) Intranet
11 10 (2.01%) IP Telephony
11 10 (2.01%) Skype
12 9 (1.81%) Wireless
13 8 (1.61%) Broadband
14 6 (1.20%) MPLS
15 4 (0.80%) Firewall
15 4 (0.80%) Structured Cabling
16 3 (0.60%) 4G
16 3 (0.60%) Wi-Fi
Database & Business Intelligence
1 7 (1.41%) SQL Server
2 1 (0.20%) MS Access
Development Applications
1 13 (2.61%) JIRA
General
1 29 (5.82%) Finance
2 15 (3.01%) Banking
3 14 (2.81%) French Language
3 14 (2.81%) Law
4 11 (2.21%) German Language
5 9 (1.81%) Retail
6 7 (1.41%) Italian Language
6 7 (1.41%) Legal
6 7 (1.41%) Portuguese Language
6 7 (1.41%) Spanish Language
7 6 (1.20%) Dutch Language
7 6 (1.20%) Pharmaceutical
7 6 (1.20%) Russian Language
8 5 (1.00%) Back Office
8 5 (1.00%) Telecoms
9 4 (0.80%) Advertising
9 4 (0.80%) Manufacturing
9 4 (0.80%) Publishing
10 3 (0.60%) Financial Institution
11 2 (0.40%) Aerospace
Libraries, Frameworks & Software Standards
1 7 (1.41%) ISPF
2 2 (0.40%) HTML
3 1 (0.20%) .NET
3 1 (0.20%) CSS
3 1 (0.20%) HTML5
3 1 (0.20%) Web Services
Miscellaneous
1 32 (6.43%) Smartphone
2 28 (5.62%) Analytical Skills
3 16 (3.21%) Management Information System
4 15 (3.01%) Blackberry
5 11 (2.21%) NHS
6 10 (2.01%) Driving Licence
6 10 (2.01%) Mobile Computing
7 8 (1.61%) iPad
7 8 (1.61%) Video Conferencing
8 7 (1.41%) iPhone
8 7 (1.41%) VSAM
9 4 (0.80%) Computer Science
9 4 (0.80%) Data Centre
9 4 (0.80%) Social Media
10 3 (0.60%) AS400
11 2 (0.40%) EPoS
11 2 (0.40%) Fat Client
11 2 (0.40%) Thin Client
12 1 (0.20%) Analytical Mindset
12 1 (0.20%) Digital Currency
Operating Systems
1 268 (53.82%) Windows
2 105 (21.08%) Windows 7
3 65 (13.05%) Windows 10
4 40 (8.03%) Windows Server
5 28 (5.62%) Windows 8
6 27 (5.42%) Android
7 22 (4.42%) Windows XP
8 21 (4.22%) Apple iOS
9 18 (3.61%) Windows Server 2008
10 13 (2.61%) Windows Server 2012
11 10 (2.01%) Windows Server 2003
12 9 (1.81%) Linux
13 8 (1.61%) Windows 2000 Server
14 7 (1.41%) MVS
14 7 (1.41%) Unix
14 7 (1.41%) VMS
15 6 (1.20%) AIX
15 6 (1.20%) HPUX
15 6 (1.20%) Red Hat Enterprise Linux
15 6 (1.20%) Solaris
Processes & Methodologies
1 113 (22.69%) ITIL
2 54 (10.84%) Service Management
3 35 (7.03%) Incident Management
4 23 (4.62%) ITIL V3
4 23 (4.62%) ITSM
5 14 (2.81%) Service Delivery
6 13 (2.61%) Time Management
7 12 (2.41%) Ticket Management
8 10 (2.01%) Change Management
8 10 (2.01%) CRM
9 8 (1.61%) Migration
9 8 (1.61%) Problem Management
10 7 (1.41%) Mobile Device Management
11 6 (1.20%) Data Management
11 6 (1.20%) Open Source
12 5 (1.00%) Continuous Improvement
12 5 (1.00%) Root Cause Analysis
12 5 (1.00%) Software Deployment
13 4 (0.80%) Case Management
13 4 (0.80%) Line Management
Programming Languages
1 12 (2.41%) SQL
2 10 (2.01%) C
3 7 (1.41%) JCL
4 6 (1.20%) PowerShell
4 6 (1.20%) Shell Script
5 2 (0.40%) Java
5 2 (0.40%) JavaScript
6 1 (0.20%) C#
6 1 (0.20%) Tcl
Qualifications
1 35 (7.03%) Security Cleared
2 31 (6.22%) SC Cleared
3 15 (3.01%) Degree
4 9 (1.81%) ITIL Certification
5 8 (1.61%) CTC Cleared
6 6 (1.20%) CCNA
6 6 (1.20%) Cisco Certification
6 6 (1.20%) DBS Check
6 6 (1.20%) MCP
6 6 (1.20%) Microsoft Certification
7 5 (1.00%) DV Cleared
7 5 (1.00%) ITIL Foundation Certificate
8 3 (0.60%) Computer Science Degree
8 3 (0.60%) JNCIA
9 2 (0.40%) A+ Certification
9 2 (0.40%) BPSS Clearance
10 1 (0.20%) HND
10 1 (0.20%) MCSA
10 1 (0.20%) MCSE
10 1 (0.20%) Server+ Certification
Quality Assurance & Compliance
1 56 (11.24%) SLA
2 4 (0.80%) Disclosure Scotland
System Software
1 236 (47.39%) Active Directory
2 8 (1.61%) VMware Infrastructure
3 7 (1.41%) Job Entry Subsystem
3 7 (1.41%) RACF
3 7 (1.41%) Terminal Services
4 6 (1.20%) Tivoli Workload Scheduler
5 4 (0.80%) Virtual Servers
6 2 (0.40%) BitLocker
6 2 (0.40%) Hyper-V
6 2 (0.40%) Virtual Machines
6 2 (0.40%) VMware Workstation
7 1 (0.20%) Citrix Presentation Server
7 1 (0.20%) Microsoft App-V
7 1 (0.20%) Microsoft Virtual Server
7 1 (0.20%) VirtualBox
7 1 (0.20%) XenApp
7 1 (0.20%) XenDesktop
7 1 (0.20%) XenServer
Systems Management
1 16 (3.21%) SCCM
2 8 (1.61%) DameWare
3 7 (1.41%) Systems Management Server (SMS)
3 7 (1.41%) Tivoli
3 7 (1.41%) Tivoli Monitoring
4 5 (1.00%) OVSD
5 3 (0.60%) ServiceCenter
6 1 (0.20%) AirWatch
6 1 (0.20%) OpenView
6 1 (0.20%) ZENworks
Vendors
1 209 (41.97%) Microsoft
2 43 (8.63%) Citrix
3 37 (7.43%) HP
4 27 (5.42%) VMware
5 20 (4.02%) Cisco
6 19 (3.82%) ServiceNow
7 17 (3.41%) Apple
8 14 (2.81%) Google
9 13 (2.61%) Remedy
10 10 (2.01%) Avaya
10 10 (2.01%) Ivanti
11 8 (1.61%) BMC
11 8 (1.61%) Dell
11 8 (1.61%) Oracle
12 6 (1.20%) NetApp
12 6 (1.20%) Red Hat
12 6 (1.20%) Symantec
13 5 (1.00%) Wyse
14 4 (0.80%) Salesforce.com
14 4 (0.80%) SolarWinds