Period
to 20 April 2018

The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies during the 6 months to 20 April 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 461 481 457
Rank change year-on-year +20 -24 -108
Contract jobs requiring a 1st Line Support 479 404 510
As % of all contract IT jobs advertised in the UK 0.47% 0.44% 0.48%
As % of the Job Titles category 0.50% 0.46% 0.50%
Number of daily rates quoted 212 176 198
UK median daily rate £120 £115 £120
Median daily rate % change year-on-year +4.35% -4.17% -4.00%
10th Percentile £100 £87 £87
90th Percentile £182 £188 £188
UK excluding London median daily rate £120 £115 £120
% change year-on-year +4.35% -4.17% -4.00%
Number of hourly rates quoted 174 152 229
UK median hourly rate £12.00 £12.50 £11.80
Median hourly rate % change year-on-year -4.00% +5.93% -1.67%
10th Percentile £10.00 £9.61 £8.75
90th Percentile £17.68 £16.96 £16.65
UK excluding London median hourly rate £12.00 £12.50 £11.50
% change year-on-year -4.00% +8.70% -3.36%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 96,041 87,961 101,443
% of contract IT jobs with a recognized job title 94.93% 94.86% 95.09%
Number of daily rates quoted 63,193 57,163 65,399
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £263 £258 £250
90th Percentile £638 £613 £600
UK excluding London median daily rate £410 £400 £385
% change year-on-year +2.50% +3.90% +2.67%
Number of hourly rates quoted 2,954 3,023 3,334
UK median hourly rate £18.50 £18.96 £19.50
Median hourly rate % change year-on-year -2.43% -2.77% +14.71%
10th Percentile £10.80 £10.75 £10.50
90th Percentile £48.56 £48.75 £48.75
UK excluding London median hourly rate £17.50 £18.00 £19.00
% change year-on-year -2.78% -5.26% +15.15%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 6 months to 20 April 2018.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 6 months to 20 April 2018.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +15 445 £120 +4.35% 141
UK excluding London +7 338 £120 +4.35% 119
London -4 131 £123 - 25
South East -14 118 £120 - 30
North of England +25 92 £125 - 31
North West +5 51 £123 - 18
East of England +16 46 £110 -21.43% 20
South West -2 30 £140 +24.44% 16
Midlands -26 27 £123 +16.67% 19
Yorkshire -16 25 £110 -12.00% 9
Wales -1 18 £135 -19.40% 2
North East +45 16 £400 - 4
East Midlands +14 16 £130 +30.00% 9
West Midlands -29 11 £103 -2.38% 10
Scotland -38 7 £103 -5.69% 1
Northern Ireland - 1 - -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 April 2018, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st Line Support in the job title.

1 238 (49.69%) Windows
2 212 (44.26%) Active Directory
3 180 (37.58%) Microsoft
4 139 (29.02%) Microsoft Office
5 107 (22.34%) ITIL
6 88 (18.37%) Windows 7
7 56 (11.69%) Windows 10
8 55 (11.48%) Office 365
9 51 (10.65%) Citrix
10 48 (10.02%) Windows Server
11 47 (9.81%) SLA
12 46 (9.60%) Service Management
13 45 (9.39%) HP
14 41 (8.56%) MS Exchange
15 35 (7.31%) TCP/IP
16 30 (6.26%) Finance
16 30 (6.26%) Problem-Solving
17 29 (6.05%) DNS
18 27 (5.64%) Security Cleared
19 25 (5.22%) DHCP
19 25 (5.22%) VPN
19 25 (5.22%) Windows XP
19 25 (5.22%) Analytical Skills
20 23 (4.80%) ITSM
21 22 (4.59%) WAN
21 22 (4.59%) ServiceNow
22 21 (4.38%) LAN
22 21 (4.38%) SC Cleared
23 19 (3.97%) VMware
23 19 (3.97%) Microsoft Excel

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (8.56%) MS Exchange
2 10 (2.09%) IIS
3 9 (1.88%) SharePoint
3 9 (1.88%) Skype for Business
4 8 (1.67%) Exchange Server 2010
5 5 (1.04%) JBoss
5 5 (1.04%) Tomcat
6 3 (0.63%) BizTalk Server
6 3 (0.63%) Blackberry Enterprise Server
6 3 (0.63%) Exchange Server 2007
6 3 (0.63%) Exchange Server 2013
6 3 (0.63%) IBM Notes
7 1 (0.21%) Apache
7 1 (0.21%) Exchange Server 2003
7 1 (0.21%) MTS
7 1 (0.21%) SharePoint Server
Applications
1 139 (29.02%) Microsoft Office
2 19 (3.97%) Microsoft Excel
3 9 (1.88%) Microsoft PowerPoint
4 4 (0.84%) Siemens NX
5 3 (0.63%) Microsoft Project
6 1 (0.21%) AutoCAD
6 1 (0.21%) CATIA
Business Applications
1 7 (1.46%) assyst
2 3 (0.63%) Remedy ITSM
3 1 (0.21%) Dynamics CRM
3 1 (0.21%) Eikon
3 1 (0.21%) RMDS
3 1 (0.21%) Teamcenter
3 1 (0.21%) Unit4 Business World
Cloud Services
1 55 (11.48%) Office 365
2 8 (1.67%) IaaS
3 7 (1.46%) Microsoft Azure
3 7 (1.46%) PaaS
3 7 (1.46%) SaaS
4 2 (0.42%) Azure Active Directory
5 1 (0.21%) Amazon AWS
5 1 (0.21%) Dropbox
5 1 (0.21%) Dynamics 365
5 1 (0.21%) G Suite
Communications & Networking
1 35 (7.31%) TCP/IP
2 29 (6.05%) DNS
3 25 (5.22%) DHCP
3 25 (5.22%) VPN
4 22 (4.59%) WAN
5 21 (4.38%) LAN
6 17 (3.55%) Internet
6 17 (3.55%) SMS
7 12 (2.51%) VoIP
8 10 (2.09%) Intranet
8 10 (2.09%) Remote Desktop
8 10 (2.09%) Skype
9 9 (1.88%) Telnet
9 9 (1.88%) Wireless
10 8 (1.67%) Firewall
11 6 (1.25%) Broadband
12 5 (1.04%) MPLS
12 5 (1.04%) SAN
12 5 (1.04%) Wi-Fi
13 4 (0.84%) IP Telephony
Database & Business Intelligence
1 8 (1.67%) SQL Server
2 1 (0.21%) Data Warehouse
2 1 (0.21%) SQL Server 2012
General
1 30 (6.26%) Finance
2 16 (3.34%) Banking
3 14 (2.92%) French Language
3 14 (2.92%) Law
4 11 (2.30%) Retail
5 10 (2.09%) Manufacturing
6 9 (1.88%) German Language
6 9 (1.88%) Legal
7 7 (1.46%) Italian Language
7 7 (1.46%) Portuguese Language
7 7 (1.46%) Spanish Language
7 7 (1.46%) Telecoms
8 6 (1.25%) Dutch Language
8 6 (1.25%) Pharmaceutical
8 6 (1.25%) Russian Language
9 4 (0.84%) Marketing
9 4 (0.84%) Publishing
10 2 (0.42%) Investment Banking
10 2 (0.42%) Local Government
10 2 (0.42%) Retail Banking
Libraries, Frameworks & Software Standards
1 7 (1.46%) ISPF
2 3 (0.63%) Web Services
3 2 (0.42%) X-Windows
4 1 (0.21%) Web Services Management
Miscellaneous
1 25 (5.22%) Analytical Skills
2 14 (2.92%) Self-Motivation
2 14 (2.92%) Smartphone
3 13 (2.71%) Blackberry
4 11 (2.30%) Management Information System
4 11 (2.30%) NHS
5 10 (2.09%) Mobile Computing
6 7 (1.46%) VSAM
7 6 (1.25%) iPad
7 6 (1.25%) iPhone
7 6 (1.25%) Video Conferencing
8 5 (1.04%) Data Centre
8 5 (1.04%) Social Media
9 3 (0.63%) Chip and PIN
9 3 (0.63%) Computer Science
9 3 (0.63%) EPoS
9 3 (0.63%) Fat Client
9 3 (0.63%) Thin Client
10 1 (0.21%) AS400
10 1 (0.21%) Driving Licence
Operating Systems
1 238 (49.69%) Windows
2 88 (18.37%) Windows 7
3 56 (11.69%) Windows 10
4 48 (10.02%) Windows Server
5 25 (5.22%) Windows XP
6 17 (3.55%) Windows Server 2008
7 14 (2.92%) Windows 8
8 13 (2.71%) Android
8 13 (2.71%) Windows Server 2012
9 12 (2.51%) Linux
10 9 (1.88%) Mac OS
10 9 (1.88%) VMS
11 8 (1.67%) Windows Server 2003
12 7 (1.46%) MVS
13 6 (1.25%) AIX
13 6 (1.25%) Apple iOS
13 6 (1.25%) Red Hat Enterprise Linux
13 6 (1.25%) Unix
13 6 (1.25%) VME
13 6 (1.25%) Windows 2000 Server
Processes & Methodologies
1 107 (22.34%) ITIL
2 46 (9.60%) Service Management
3 30 (6.26%) Problem-Solving
4 23 (4.80%) ITSM
5 18 (3.76%) Incident Management
5 18 (3.76%) ITIL V3
6 14 (2.92%) Change Management
7 13 (2.71%) Migration
8 12 (2.51%) Service Delivery
8 12 (2.51%) Time Management
9 11 (2.30%) Problem Management
10 9 (1.88%) Decision-Making
10 9 (1.88%) Root Cause Analysis
11 7 (1.46%) Data Management
11 7 (1.46%) Open Source
11 7 (1.46%) Proactive Monitoring
11 7 (1.46%) Ticket Management
12 6 (1.25%) Configuration Management
13 5 (1.04%) Document Management
14 4 (0.84%) Statistics
Programming Languages
1 15 (3.13%) SQL
2 11 (2.30%) C
3 7 (1.46%) JCL
4 6 (1.25%) Java
4 6 (1.25%) PowerShell
4 6 (1.25%) Shell Script
Qualifications
1 27 (5.64%) Security Cleared
2 21 (4.38%) SC Cleared
3 14 (2.92%) ITIL Certification
4 11 (2.30%) Degree
5 9 (1.88%) DBS Check
5 9 (1.88%) Microsoft Certification
6 6 (1.25%) MCP
7 5 (1.04%) CCNA
7 5 (1.04%) Cisco Certification
8 4 (0.84%) ITIL Foundation Certificate
9 2 (0.42%) DV Cleared
9 2 (0.42%) JNCIA
9 2 (0.42%) MCSE
9 2 (0.42%) MOS
10 1 (0.21%) BPSS Clearance
10 1 (0.21%) HND
10 1 (0.21%) MCSA
Quality Assurance & Compliance
1 47 (9.81%) SLA
2 1 (0.21%) PMO
System Software
1 212 (44.26%) Active Directory
2 15 (3.13%) VMware Infrastructure
3 11 (2.30%) XenApp
4 7 (1.46%) Job Entry Subsystem
4 7 (1.46%) RACF
4 7 (1.46%) Terminal Services
5 6 (1.25%) Hyper-V
5 6 (1.25%) Tivoli Workload Scheduler
6 5 (1.04%) VMware ESXi
7 4 (0.84%) KVM
7 4 (0.84%) vSphere
7 4 (0.84%) XenServer
8 3 (0.63%) Virtual Servers
9 2 (0.42%) BitLocker
9 2 (0.42%) Microsoft App-V
9 2 (0.42%) Virtual Machines
9 2 (0.42%) VMware Workstation
10 1 (0.21%) Citrix Presentation Server
10 1 (0.21%) Virtual Desktop
Systems Management
1 12 (2.51%) SCCM
2 8 (1.67%) Systems Management Server (SMS)
3 7 (1.46%) DameWare
3 7 (1.46%) OVSD
3 7 (1.46%) Tivoli
3 7 (1.46%) Tivoli Monitoring
4 5 (1.04%) AirWatch
4 5 (1.04%) OpenView
4 5 (1.04%) WSUS
5 4 (0.84%) Malwarebytes
6 3 (0.63%) ServiceCenter
7 1 (0.21%) Microsoft Intune
7 1 (0.21%) SCOM
7 1 (0.21%) vCenter Server
Vendors
1 180 (37.58%) Microsoft
2 51 (10.65%) Citrix
3 45 (9.39%) HP
4 22 (4.59%) ServiceNow
5 19 (3.97%) VMware
6 18 (3.76%) Cisco
6 18 (3.76%) Remedy
7 12 (2.51%) Ivanti
8 9 (1.88%) Apple
9 8 (1.67%) BMC
10 6 (1.25%) Avaya
10 6 (1.25%) Dell
10 6 (1.25%) IBM
10 6 (1.25%) Red Hat
11 5 (1.04%) NetApp
11 5 (1.04%) Oracle
12 4 (0.84%) EMC
12 4 (0.84%) SolarWinds
13 3 (0.63%) Juniper
13 3 (0.63%) Sun