The median contractor rate for a 1st Line Support was £119 per day in advertised job vacancies during the 3 months to 26 June 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 396 429 336
Rank change year-on-year +33 -93  
Contract jobs requiring a 1st Line Support 216 232 353
As % of all contract IT jobs advertised in the UK 0.46% 0.44% 0.63%
As % of the Job Titles category 0.48% 0.46% 0.67%
Number of daily rates quoted 105 82 97
Median daily rate £119 £116 £130
Median daily rate % change year-on-year +2.81% -11.15%  
90% offered a daily rate of more than £95 £100 £87
10% offered a daily rate of more than £185 £194 £180
UK excluding London median daily rate £115 £115 £120
% change year-on-year - -4.16%  
Number of hourly rates quoted 74 101 183
Median hourly rate £12.50 £11.65 £12.00
Median hourly rate % change year-on-year +7.29% -2.91%  
90% offered a hourly rate of more than £10.37 £9.50 £9.00
10% offered a hourly rate of more than £16.00 £15.00 £16.66
UK excluding London median hourly rate £12.45 £11.38 £12.00
% change year-on-year +9.45% -5.20%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 44561 50348 53046
As % of all contract IT job vacancies advertised in the UK 94.78% 94.85% 94.84%
Number of daily rates quoted 28813 32834 33338
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £245
10% offered a daily rate of more than £600 £600 £568
UK excluding London median daily rate £400 £400 £370
% change year-on-year - +8.10%  
Number of hourly rates quoted 1376 1496 2028
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.42 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £40.00
UK excluding London median hourly rate £17.50 £17.45 £16.00
% change year-on-year +0.28% +9.06%  

1st Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 3 months to 26 June 2017.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 3 months to 26 June 2017.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 195 £120 +3.89% 52
South East +24 55 £123 -3.92% 9
London +4 46 £123 +2.08% 14
East of England -12 26 £109 -6.45% 12
North West +18 20 £135 +18.68% 6
Berkshire +28 16 £125 +13.63% 4
West Midlands +24 16 £115 +10.84% 1
Hampshire +8 16 £110 -37.14% 2
South West +1 16 £118 -2.08% 3
Manchester +14 11 £125 +4.16% 5
Wales -3 9 £180 +33.33% 4
East Midlands -7 9 £120 - 2
Hertfordshire -1 8 £105 -12.50% 7
Yorkshire +18 7 £110 -4.34% 4
West Sussex +21 6 - -
Reading +20 6 - - 3
Coventry +17 6 £110 -
City of London -1 6 £215 +79.16% 1
Cambridgeshire -6 6 £190 +61.70% 4
Oxfordshire -8 6 £145 -
Buckinghamshire -19 6 £125 - 1
Norfolk - 6 £176 -
Norwich - 6 £176 -
Bracknell +9 5 £125 +11.11%
Gloucestershire +9 5 £115 -
Southampton +7 5 £115 - 1
Leicestershire -4 5 £120 -
South Wales -7 5 £180 +33.33% 2
Scotland +34 4 £109 -0.60%
Worthing +15 4 - -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 220 (55.84%) Windows
2 170 (43.15%) Active Directory
3 139 (35.28%) Microsoft
4 113 (28.68%) Microsoft Office
5 108 (27.41%) Windows 7
6 76 (19.29%) ITIL
7 49 (12.44%) SLA
8 45 (11.42%) Office 365
9 37 (9.39%) Windows 10
10 34 (8.63%) Windows XP
10 34 (8.63%) Citrix
11 30 (7.61%) Apple
11 30 (7.61%) Incident Management
12 28 (7.11%) Windows 8
12 28 (7.11%) Windows Server
13 27 (6.85%) VPN
14 26 (6.60%) Service Management
14 26 (6.60%) Security Cleared
15 25 (6.35%) MS Exchange
16 23 (5.84%) SC Cleared
17 22 (5.58%) VMware
17 22 (5.58%) Analytical Skills
18 21 (5.33%) Android
19 20 (5.08%) LAN
19 20 (5.08%) Cisco
19 20 (5.08%) TCP/IP
20 19 (4.82%) Microsoft Excel
21 18 (4.57%) HP
21 18 (4.57%) Finance
22 17 (4.31%) Lotus

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (6.35%) MS Exchange
2 17 (4.31%) IBM Notes
3 7 (1.78%) Exchange Server 2007
4 6 (1.52%) SharePoint
4 6 (1.52%) Skype for Business
5 5 (1.27%) Exchange Server 2003
6 4 (1.02%) Blackberry Enterprise Server
6 4 (1.02%) IIS
7 3 (0.76%) Exchange Server 2010
7 3 (0.76%) Exchange Server 2013
8 1 (0.25%) Apache
8 1 (0.25%) CMS
8 1 (0.25%) IBM Domino
Applications
1 113 (28.68%) Microsoft Office
2 19 (4.82%) Microsoft Excel
3 8 (2.03%) Microsoft PowerPoint
4 4 (1.02%) Spreadsheet
5 3 (0.76%) MS Visio
Business Applications
1 4 (1.02%) Remedy ITSM
2 1 (0.25%) Dynamics CRM
2 1 (0.25%) Oracle EBS
Cloud Services
1 45 (11.42%) Office 365
2 7 (1.78%) Google Drive
3 3 (0.76%) Microsoft Azure
Communications & Networking
1 27 (6.85%) VPN
2 20 (5.08%) LAN
2 20 (5.08%) TCP/IP
3 17 (4.31%) Internet
4 16 (4.06%) WAN
5 14 (3.55%) Firewall
6 10 (2.54%) Wireless
7 9 (2.28%) DNS
8 8 (2.03%) DHCP
8 8 (2.03%) VoIP
9 6 (1.52%) Broadband
10 4 (1.02%) Network Security
10 4 (1.02%) Skype
10 4 (1.02%) VLAN
10 4 (1.02%) Wi-Fi
11 3 (0.76%) ATM
11 3 (0.76%) Intranet
12 2 (0.51%) FTP
12 2 (0.51%) LDAP
12 2 (0.51%) SSL
Database & Business Intelligence
1 3 (0.76%) SQL Server
2 2 (0.51%) Oracle Database
3 1 (0.25%) MS Access
3 1 (0.25%) Power BI
3 1 (0.25%) SQL Server 2005
3 1 (0.25%) SQL Server 2008
3 1 (0.25%) SQL Server 2012
Development Applications
1 8 (2.03%) JIRA
General
1 18 (4.57%) Finance
2 9 (2.28%) Retail
3 8 (2.03%) Law
4 7 (1.78%) Telecoms
5 6 (1.52%) Banking
5 6 (1.52%) Legal
6 4 (1.02%) French Language
7 3 (0.76%) Advertising
7 3 (0.76%) Front Office
7 3 (0.76%) Pharmaceutical
7 3 (0.76%) Spanish Language
8 2 (0.51%) Electronics
8 2 (0.51%) Manufacturing
8 2 (0.51%) Military
8 2 (0.51%) Portuguese Language
9 1 (0.25%) Investment Banking
9 1 (0.25%) Italian Language
9 1 (0.25%) Local Government
9 1 (0.25%) Marketing
9 1 (0.25%) Multimedia
Libraries, Frameworks & Software Standards
1 1 (0.25%) .NET
1 1 (0.25%) HTML
1 1 (0.25%) HTML5
1 1 (0.25%) Middleware
Miscellaneous
1 22 (5.58%) Analytical Skills
2 14 (3.55%) iPhone
3 12 (3.05%) Blackberry
4 11 (2.79%) NHS
5 9 (2.28%) Smartphone
6 8 (2.03%) Video Conferencing
7 6 (1.52%) Management Information System
8 5 (1.27%) Fat Client
8 5 (1.27%) Thin Client
9 4 (1.02%) Computer Science
9 4 (1.02%) Data Centre
9 4 (1.02%) Device Driver
9 4 (1.02%) Handset
9 4 (1.02%) iPad
10 3 (0.76%) CMDB
11 2 (0.51%) Driving Licence
11 2 (0.51%) Mobile App
11 2 (0.51%) Replication
12 1 (0.25%) Over-the-Top Content
12 1 (0.25%) User Experience
Operating Systems
1 220 (55.84%) Windows
2 108 (27.41%) Windows 7
3 37 (9.39%) Windows 10
4 34 (8.63%) Windows XP
5 28 (7.11%) Windows 8
5 28 (7.11%) Windows Server
6 21 (5.33%) Android
7 17 (4.31%) Windows Server 2008
8 15 (3.81%) Apple iOS
9 11 (2.79%) Windows Server 2012
10 7 (1.78%) Linux
10 7 (1.78%) Mac OS X
11 4 (1.02%) AIX
11 4 (1.02%) Windows Server 2003
12 3 (0.76%) Windows 2000
12 3 (0.76%) Windows Mobile
13 1 (0.25%) Mac OS
13 1 (0.25%) Unix
13 1 (0.25%) Windows Vista
Processes & Methodologies
1 76 (19.29%) ITIL
2 30 (7.61%) Incident Management
3 26 (6.60%) Service Management
4 11 (2.79%) ITSM
4 11 (2.79%) Time Management
5 10 (2.54%) Migration
6 9 (2.28%) Service Delivery
7 7 (1.78%) Network Management
8 5 (1.27%) Asset Management
8 5 (1.27%) Break/Fix
8 5 (1.27%) Root Cause Analysis
9 4 (1.02%) Business Intelligence
9 4 (1.02%) ITIL V3
10 3 (0.76%) Change Management
10 3 (0.76%) Configuration Management
10 3 (0.76%) Customer Requirements
10 3 (0.76%) Mathematics
10 3 (0.76%) Mentoring
11 2 (0.51%) Data Analysis
11 2 (0.51%) Data Migration
Programming Languages
1 13 (3.30%) SQL
2 2 (0.51%) PowerShell
3 1 (0.25%) C
3 1 (0.25%) C#
3 1 (0.25%) JavaScript
Qualifications
1 26 (6.60%) Security Cleared
2 23 (5.84%) SC Cleared
3 10 (2.54%) DBS Check
3 10 (2.54%) Degree
3 10 (2.54%) Microsoft Certification
4 9 (2.28%) MCP
5 6 (1.52%) CCNA
5 6 (1.52%) Cisco Certification
5 6 (1.52%) DV Cleared
5 6 (1.52%) ITIL Certification
6 4 (1.02%) A+ Certification
6 4 (1.02%) ITIL Foundation Certificate
6 4 (1.02%) MCSE
7 3 (0.76%) Computer Science Degree
7 3 (0.76%) CTC Cleared
8 2 (0.51%) MOS
9 1 (0.25%) CCNP
9 1 (0.25%) JNCIA
9 1 (0.25%) MCSA
9 1 (0.25%) Network+ Certification
Quality Assurance & Compliance
1 49 (12.44%) SLA
2 3 (0.76%) Disclosure Scotland
3 2 (0.51%) ISO/IEC 20000
System Software
1 170 (43.15%) Active Directory
2 13 (3.30%) VMware Infrastructure
3 6 (1.52%) Hyper-V
4 3 (0.76%) Virtual Desktop
5 2 (0.51%) XenApp
6 1 (0.25%) Microsoft Virtual Server
6 1 (0.25%) Terminal Services
6 1 (0.25%) Virtual Servers
Systems Management
1 12 (3.05%) SCCM
2 5 (1.27%) Tivoli
2 5 (1.27%) Tivoli Storage Manager
3 4 (1.02%) HP Data Protector
4 1 (0.25%) AirWatch
4 1 (0.25%) DameWare
4 1 (0.25%) Jamf Pro
4 1 (0.25%) Systems Management Server (SMS)
4 1 (0.25%) Unicenter
Vendors
1 139 (35.28%) Microsoft
2 34 (8.63%) Citrix
3 30 (7.61%) Apple
4 22 (5.58%) VMware
5 20 (5.08%) Cisco
6 18 (4.57%) HP
7 17 (4.31%) Lotus
8 13 (3.30%) Google
8 13 (3.30%) ServiceNow
9 8 (2.03%) Remedy
9 8 (2.03%) SAP
10 5 (1.27%) Dell
10 5 (1.27%) LANDesk
10 5 (1.27%) Oracle
11 3 (0.76%) Adobe
11 3 (0.76%) McAfee
12 2 (0.51%) Autodesk
12 2 (0.51%) Mitel
12 2 (0.51%) SolarWinds
13 1 (0.25%) Spiceworks
London
Talent International
Rate: £120.00 - £130.00 per day
Posted: 18 hours ago
Leeds, West Yorkshire
Itecco
Rate: £70 - £120 per day
Posted: 11 hours ago
Hertfordshire
Venn Group
Rate: £13 - £15 Per Hour inc holiday pay
Posted: 19 hours ago
Mold, Clwyd
Oscar
Rate: £10 - £12 per hour
Posted: 3 days ago
Maldon, Essex
Austin Fraser
Rate: £13.00
Posted: 3 days ago
Peterborough, Cambridgeshire
Interaction Recruitment PLC
Rate: £17500 - £19500
Posted: 5 days ago
Central London / West End
Eaglecliff
Rate: Up to £32,850 per annum c.£125 PAYE per day / £165 Ltd Co per day
Posted: 3 days ago
Cambridge, Cambridgeshire
TEKsystems
Rate: £120 - £130 per day
Posted: 6 days ago
London
Hays Specialist Recruitment Ltd
Rate: £15.10 per hour
Posted: 7 days ago
Pontypridd
CPS Group Limited
Rate: £10 per hour
Posted: 7 days ago
Newcastle Upon Tyne, Tyne and Wear
Solutions Recruitment
Rate: From £18,000 to £18,000 per annum
Posted: 4 days ago
London
G2 Recruitment Solutions
Rate: £12 - £14 per hour + Benefits
Posted: 7 days ago