The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies during the 3 months to 23 May 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
3 months to
23 May 2017
Same period 2016 Same period 2015
Rank 387 433 331
Rank change year-on-year +46 -102  
Contract jobs requiring a 1st Line Support 196 222 340
As % of all contract IT jobs advertised in the UK 0.44% 0.42% 0.62%
As % of the Job Titles category 0.46% 0.44% 0.65%
Number of daily rates quoted 98 66 88
Median daily rate £120 £116 £125
Median daily rate % change year-on-year +3.44% -7.20%  
90% offered a daily rate of more than £95 £100 £83
10% offered a daily rate of more than £170 £183 £203
UK excluding London median daily rate £120 £115 £115
% change year-on-year +4.34% -  
Number of hourly rates quoted 68 114 176
Median hourly rate £12.50 £11.75 £12.00
Median hourly rate % change year-on-year +6.38% -2.08%  
90% offered a hourly rate of more than £10.22 £9.15 £9.00
10% offered a hourly rate of more than £16.65 £15.35 £17.00
UK excluding London median hourly rate £12.50 £11.50 £11.75
% change year-on-year +8.69% -2.12%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
UK
Contract job vacancies with a job title containing a recognized job role 42472 50787 52200
As % of all contract IT job vacancies advertised in the UK 94.75% 94.99% 94.84%
Number of daily rates quoted 27448 33138 32083
Median daily rate £438 £425 £400
Median daily rate % change year-on-year +2.94% +6.25%  
90% offered a daily rate of more than £275 £260 £250
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year - +6.66%  
Number of hourly rates quoted 1310 1476 2091
Median hourly rate £18.00 £17.50 £16.50
Median hourly rate % change year-on-year +2.85% +6.06%  
90% offered a hourly rate of more than £11.50 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.00 £41.72
UK excluding London median hourly rate £17.77 £17.50 £16.00
% change year-on-year +1.54% +9.37%  

1st Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 3 months to 23 May 2017.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 3 months to 23 May 2017.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 3 months to 23 May 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +24 180 £120 +2.12% 66
South East +29 60 £120 -7.69% 15
London +22 44 £116 -1.48% 15
East of England 0 19 £168 +41.05% 8
Hampshire +21 16 £110 -35.29% 4
South West +14 15 £115 - 5
Berkshire +31 14 £125 - 4
West Midlands +26 14 £110 +4.76% 4
North West +16 14 £135 +12.50% 10
Oxfordshire -4 10 £120 - 2
Gloucestershire +17 8 £115 - 1
Yorkshire +6 8 £110 +10.00% 7
Cambridgeshire +2 8 £133 -0.56% 1
Buckinghamshire -15 8 £120 -
Cheltenham - 7 £115 -
Bracknell +15 6 £123 - 1
Manchester +12 6 £135 +8.00% 6
Surrey 0 6 £111 -19.09% 3
Scotland +45 5 £109 -1.20% 2
Reading +25 5 £155 - 2
Coventry +12 5 £105 - 1
Hertfordshire +6 5 £113 -6.25% 6
Southampton +2 5 £115 -
City of London -5 5 £180 +53.19% 4
East Midlands -10 5 £120 - 1
Norfolk - 5 £176 -
Norwich - 5 £176 -
Cheshire +33 4 £95 -44.52% 2
Worthing +31 4 - -
West Sussex +23 4 - -

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 May 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 241 (60.40%) Windows
2 176 (44.11%) Active Directory
3 127 (31.83%) Microsoft
4 120 (30.08%) Microsoft Office
5 113 (28.32%) Windows 7
6 62 (15.54%) ITIL
7 38 (9.52%) SLA
7 38 (9.52%) Office 365
8 37 (9.27%) Windows 10
9 34 (8.52%) Windows XP
9 34 (8.52%) Apple
10 33 (8.27%) Citrix
11 30 (7.52%) Windows Server
12 28 (7.02%) Incident Management
13 27 (6.77%) TCP/IP
13 27 (6.77%) VPN
14 24 (6.02%) Windows 8
15 23 (5.76%) MS Exchange
15 23 (5.76%) VMware
16 22 (5.51%) Security Cleared
17 21 (5.26%) SC Cleared
17 21 (5.26%) Android
17 21 (5.26%) Cisco
18 19 (4.76%) Firewall
18 19 (4.76%) LAN
18 19 (4.76%) Microsoft Excel
19 18 (4.51%) Service Management
19 18 (4.51%) Windows Server 2008
20 17 (4.26%) VMware Infrastructure
20 17 (4.26%) Finance

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (5.76%) MS Exchange
2 16 (4.01%) IBM Notes
3 7 (1.75%) Skype for Business
4 6 (1.50%) SharePoint
5 5 (1.25%) Exchange Server 2003
6 4 (1.00%) Blackberry Enterprise Server
7 3 (0.75%) Exchange Server 2007
7 3 (0.75%) Exchange Server 2010
7 3 (0.75%) Exchange Server 2013
7 3 (0.75%) IIS
8 2 (0.50%) CMS
9 1 (0.25%) Apache
9 1 (0.25%) IBM Domino
Applications
1 120 (30.08%) Microsoft Office
2 19 (4.76%) Microsoft Excel
3 6 (1.50%) Microsoft PowerPoint
4 5 (1.25%) Spreadsheet
5 2 (0.50%) MS Visio
Business Applications
1 2 (0.50%) Remedy ITSM
2 1 (0.25%) Dynamics CRM
2 1 (0.25%) Dynamics NAV
2 1 (0.25%) Oracle EBS
2 1 (0.25%) SAP FI
Cloud Services
1 38 (9.52%) Office 365
2 8 (2.01%) Microsoft Azure
3 7 (1.75%) Google Drive
Communications & Networking
1 27 (6.77%) TCP/IP
1 27 (6.77%) VPN
2 19 (4.76%) Firewall
2 19 (4.76%) LAN
3 17 (4.26%) WAN
4 16 (4.01%) Internet
5 13 (3.26%) DNS
6 9 (2.26%) DHCP
6 9 (2.26%) VoIP
6 9 (2.26%) Wireless
7 7 (1.75%) Broadband
7 7 (1.75%) VLAN
8 6 (1.50%) ATM
8 6 (1.50%) Skype
9 4 (1.00%) BGP
9 4 (1.00%) Intranet
9 4 (1.00%) IPv4
9 4 (1.00%) IPv6
9 4 (1.00%) MPLS
9 4 (1.00%) OSPF
Database & Business Intelligence
1 3 (0.75%) SQL Server
2 2 (0.50%) Oracle Database
3 1 (0.25%) MS Access
3 1 (0.25%) Power BI
3 1 (0.25%) SQL Server 2005
3 1 (0.25%) SQL Server 2008
3 1 (0.25%) SQL Server 2012
Development Applications
1 8 (2.01%) JIRA
2 2 (0.50%) SQL Server Management Studio (SSMS)
General
1 17 (4.26%) Finance
2 13 (3.26%) Law
3 11 (2.76%) Legal
4 10 (2.51%) Telecoms
5 8 (2.01%) Retail
6 4 (1.00%) Advertising
6 4 (1.00%) Banking
6 4 (1.00%) French Language
6 4 (1.00%) Spanish Language
7 3 (0.75%) Electronics
7 3 (0.75%) Marketing
7 3 (0.75%) Portuguese Language
8 2 (0.50%) Front Office
8 2 (0.50%) Manufacturing
8 2 (0.50%) Military
8 2 (0.50%) Pharmaceutical
9 1 (0.25%) Billing
9 1 (0.25%) Italian Language
9 1 (0.25%) Local Government
9 1 (0.25%) Multimedia
Libraries, Frameworks & Software Standards
1 4 (1.00%) Middleware
2 1 (0.25%) .NET
2 1 (0.25%) HTML
2 1 (0.25%) HTML5
Miscellaneous
1 17 (4.26%) Analytical Skills
2 16 (4.01%) Blackberry
2 16 (4.01%) iPhone
3 12 (3.01%) NHS
4 9 (2.26%) Smartphone
4 9 (2.26%) Video Conferencing
5 5 (1.25%) iPad
5 5 (1.25%) IPTV
5 5 (1.25%) Management Information System
6 4 (1.00%) Computer Science
6 4 (1.00%) Device Driver
6 4 (1.00%) Fat Client
6 4 (1.00%) Handset
6 4 (1.00%) Over-the-Top Content
6 4 (1.00%) STB
6 4 (1.00%) Thin Client
6 4 (1.00%) Video on Demand
7 3 (0.75%) Data Centre
8 2 (0.50%) CMDB
8 2 (0.50%) Mobile App
Operating Systems
1 241 (60.40%) Windows
2 113 (28.32%) Windows 7
3 37 (9.27%) Windows 10
4 34 (8.52%) Windows XP
5 30 (7.52%) Windows Server
6 24 (6.02%) Windows 8
7 21 (5.26%) Android
8 18 (4.51%) Windows Server 2008
9 16 (4.01%) Apple iOS
10 11 (2.76%) Windows Server 2012
11 6 (1.50%) Linux
11 6 (1.50%) Mac OS X
12 4 (1.00%) Windows 2000
12 4 (1.00%) Windows Mobile
12 4 (1.00%) Windows Server 2003
13 3 (0.75%) Mac OS
13 3 (0.75%) Unix
14 1 (0.25%) AIX
14 1 (0.25%) Windows Vista
Processes & Methodologies
1 62 (15.54%) ITIL
2 28 (7.02%) Incident Management
3 18 (4.51%) Service Management
4 14 (3.51%) Time Management
5 13 (3.26%) Service Delivery
6 10 (2.51%) Migration
6 10 (2.51%) Network Management
7 6 (1.50%) Break/Fix
7 6 (1.50%) ITSM
8 4 (1.00%) CRM
8 4 (1.00%) Network Architecture
8 4 (1.00%) Root Cause Analysis
9 3 (0.75%) Asset Management
9 3 (0.75%) Business Intelligence
10 2 (0.50%) Business Continuity
10 2 (0.50%) Change Management
10 2 (0.50%) Configuration Management
10 2 (0.50%) Data Migration
10 2 (0.50%) Mentoring
10 2 (0.50%) Workflow
Programming Languages
1 13 (3.26%) SQL
2 2 (0.50%) PowerShell
2 2 (0.50%) T-SQL
3 1 (0.25%) C#
3 1 (0.25%) JavaScript
Qualifications
1 22 (5.51%) Security Cleared
2 21 (5.26%) SC Cleared
3 12 (3.01%) DBS Check
3 12 (3.01%) Microsoft Certification
4 9 (2.26%) MCP
5 8 (2.01%) CCNA
5 8 (2.01%) Cisco Certification
5 8 (2.01%) Degree
6 5 (1.25%) CCIP
6 5 (1.25%) CCNP
7 4 (1.00%) DV Cleared
7 4 (1.00%) JNCIA
8 3 (0.75%) CTC Cleared
8 3 (0.75%) MCSE
8 3 (0.75%) MOS
9 2 (0.50%) ITIL Certification
10 1 (0.25%) A+ Certification
10 1 (0.25%) ECDL
10 1 (0.25%) MCSA
10 1 (0.25%) Network+ Certification
Quality Assurance & Compliance
1 38 (9.52%) SLA
2 3 (0.75%) Disclosure Scotland
System Software
1 176 (44.11%) Active Directory
2 17 (4.26%) VMware Infrastructure
3 5 (1.25%) Hyper-V
4 2 (0.50%) Virtual Desktop
4 2 (0.50%) XenApp
5 1 (0.25%) Microsoft Virtual Server
5 1 (0.25%) Virtual Servers
Systems Management
1 12 (3.01%) SCCM
2 2 (0.50%) Nagios
2 2 (0.50%) Tivoli
2 2 (0.50%) Tivoli Storage Manager
3 1 (0.25%) AirWatch
3 1 (0.25%) HP Data Protector
3 1 (0.25%) Jamf Pro
3 1 (0.25%) Unicenter
Vendors
1 127 (31.83%) Microsoft
2 34 (8.52%) Apple
3 33 (8.27%) Citrix
4 23 (5.76%) VMware
5 21 (5.26%) Cisco
6 16 (4.01%) Lotus
7 14 (3.51%) HP
8 11 (2.76%) Google
9 10 (2.51%) ServiceNow
10 8 (2.01%) SAP
11 6 (1.50%) Dell
12 5 (1.25%) Juniper
12 5 (1.25%) Oracle
12 5 (1.25%) Remedy
13 4 (1.00%) Huawei
14 3 (0.75%) Adobe
15 2 (0.50%) Autodesk
15 2 (0.50%) Intel
15 2 (0.50%) Mitel
15 2 (0.50%) Sophos
Cardiff, South Glamorgan
Reed Technology
Rate: £15000 - £18000 per annum
Posted: 9 hours ago
London
Global Technology Solutions Ltd
Rate: £115 - £120 per day
Posted: 12 hours ago
Harpenden, Hertfordshire
Understanding Recruitment
Rate: £100.00 - £110.00 per day
Posted: 7 hours ago
London
Opus Recruitment Solutions Ltd
Rate: £100 - £140 per day
Posted: Yesterday
Cardiff, South Glamorgan
Networking People
Rate: £170 - £190 per day
Posted: 12 hours ago
Peterborough, Cambridgeshire
Interaction Recruitment PLC
Rate: £17500 - £19500
Posted: 4 days ago
Liverpool
Robert Walters UK
Posted: 4 days ago
Mold, Clwyd
Oscar
Rate: £10 - £12 per hour
Posted: 4 days ago
Sheffield, South Yorkshire
Senitor Associates
Rate: £80 - £110 per day
Posted: 4 days ago
York, North Yorkshire
4it Recruitment Ltd
Rate: From £100 to £120 per day Market Rate
Posted: 5 days ago
Brighton, East Sussex
Premier IT
Posted: 5 days ago
Gloucestershire
Experis Ltd
Rate: £100 - £125 per day
Posted: 4 days ago
Bracknell, Berkshire
Lorien Resourcing
Posted: 5 days ago