Period
to 21 June 2018

The median contractor rate for a 1st Line Support was £121 per day in advertised job vacancies during the 6 months to 21 June 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
6 months to
21 Jun 2018
Same period 2017 Same period 2016
Rank 456 484 484
Rank change year-on-year +28 0 -122
Contract jobs requiring a 1st Line Support 480 396 471
As % of all contract IT jobs advertised in the UK 0.48% 0.43% 0.44%
As % of the Job Titles category 0.51% 0.46% 0.46%
Number of daily rates quoted 200 197 166
UK median daily rate £121 £115 £120
Median daily rate % change year-on-year +5.43% -4.17% -7.69%
10th Percentile £100 £90 £93
90th Percentile £173 £188 £199
UK excluding London median daily rate £120 £115 £115
% change year-on-year +4.35% - -8.00%
Number of hourly rates quoted 170 134 209
UK median hourly rate £12.49 £12.50 £12.00
Median hourly rate % change year-on-year -0.06% +4.17% -
10th Percentile £10.00 £9.65 £9.00
90th Percentile £17.50 £17.00 £15.00
UK excluding London median hourly rate £12.00 £12.50 £11.75
% change year-on-year -4.00% +6.38% -2.08%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94,869 86,564 101,481
% of contract IT jobs with a recognized job title 94.83% 94.95% 95.11%
Number of daily rates quoted 62,095 55,999 65,887
UK median daily rate £450 £425 £420
Median daily rate % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £269 £263 £255
90th Percentile £638 £613 £600
UK excluding London median daily rate £413 £400 £388
% change year-on-year +3.13% +3.23% +3.33%
Number of hourly rates quoted 3,065 2,864 3,105
UK median hourly rate £18.00 £18.70 £20.00
Median hourly rate % change year-on-year -3.74% -6.50% +14.29%
10th Percentile £11.00 £10.75 £10.50
90th Percentile £48.68 £50.00 £48.75
UK excluding London median hourly rate £17.50 £17.77 £20.00
% change year-on-year -1.52% -11.15% +18.87%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 6 months to 21 June 2018.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 6 months to 21 June 2018.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 21 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 445 £120 +2.13% 87
UK excluding London +27 339 £120 +4.35% 66
London +7 129 £125 +2.04% 27
South East -15 107 £120 -3.03% 11
North of England +5 93 £133 +15.89% 22
North West +6 49 £130 -3.70% 14
East of England +14 46 £110 -2.22% 9
South West +6 35 £120 +6.67% 5
Midlands -25 34 £103 -6.82% 13
Yorkshire -4 27 £125 +11.11% 8
East Midlands +9 20 £130 +8.33% 6
North East +12 17 £388 -
Wales +2 17 £140 -22.22% 1
West Midlands -34 14 £100 -4.76% 7
Scotland -40 7 £108 -1.09% 4
Northern Ireland - 1 - - 1

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 June 2018, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring 1st Line Support in the job title.

1 259 (53.96%) Windows
2 208 (43.33%) Active Directory
3 179 (37.29%) Microsoft
4 128 (26.67%) Microsoft Office
5 98 (20.42%) ITIL
6 89 (18.54%) Windows 7
7 81 (16.88%) Windows 10
8 76 (15.83%) Office 365
9 57 (11.88%) Windows Server
10 49 (10.21%) Service Management
10 49 (10.21%) Citrix
11 47 (9.79%) MS Exchange
12 45 (9.38%) SLA
13 42 (8.75%) Problem-Solving
14 39 (8.13%) HP
15 35 (7.29%) TCP/IP
16 34 (7.08%) Security Cleared
17 33 (6.88%) DNS
18 27 (5.63%) DHCP
19 25 (5.21%) SC Cleared
20 23 (4.79%) Finance
20 23 (4.79%) Cisco
21 22 (4.58%) VMware
22 21 (4.38%) Microsoft Excel
22 21 (4.38%) Windows 8
22 21 (4.38%) ServiceNow
23 20 (4.17%) Analytical Skills
23 20 (4.17%) LAN
23 20 (4.17%) Android
24 18 (3.75%) Incident Management

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (9.79%) MS Exchange
2 16 (3.33%) Exchange Server 2010
3 11 (2.29%) Skype for Business
4 10 (2.08%) SharePoint
5 9 (1.88%) Exchange Server 2013
5 9 (1.88%) IIS
6 5 (1.04%) JBoss
6 5 (1.04%) Tomcat
7 3 (0.63%) BizTalk Server
7 3 (0.63%) IBM Notes
8 2 (0.42%) Exchange Server 2007
9 1 (0.21%) CICS
9 1 (0.21%) Exchange Server 2003
9 1 (0.21%) MTS
9 1 (0.21%) SharePoint Server
Applications
1 128 (26.67%) Microsoft Office
2 21 (4.38%) Microsoft Excel
3 9 (1.88%) Microsoft PowerPoint
4 5 (1.04%) Siemens NX
5 3 (0.63%) Microsoft Project
6 2 (0.42%) CATIA
7 1 (0.21%) AutoCAD
Business Applications
1 6 (1.25%) assyst
2 2 (0.42%) Remedy ITSM
2 2 (0.42%) Teamcenter
2 2 (0.42%) Unit4 Business World
3 1 (0.21%) Dynamics CRM
3 1 (0.21%) Eikon
3 1 (0.21%) Oracle EBS
3 1 (0.21%) SAP ERP
Cloud Services
1 76 (15.83%) Office 365
2 8 (1.67%) IaaS
3 7 (1.46%) PaaS
3 7 (1.46%) SaaS
4 4 (0.83%) Microsoft Azure
5 3 (0.63%) G Suite
6 1 (0.21%) Dropbox
6 1 (0.21%) Dynamics 365
6 1 (0.21%) OneDrive
Communications & Networking
1 35 (7.29%) TCP/IP
2 33 (6.88%) DNS
3 27 (5.63%) DHCP
4 20 (4.17%) LAN
5 18 (3.75%) VPN
6 17 (3.54%) WAN
7 15 (3.13%) Internet
8 13 (2.71%) Telnet
9 12 (2.50%) Skype
9 12 (2.50%) SMS
10 9 (1.88%) VoIP
10 9 (1.88%) Wireless
11 8 (1.67%) Firewall
12 6 (1.25%) Broadband
12 6 (1.25%) SAN
13 5 (1.04%) Intranet
13 5 (1.04%) Wi-Fi
14 4 (0.83%) MPLS
14 4 (0.83%) Remote Desktop
15 3 (0.63%) WebEx
Database & Business Intelligence
1 6 (1.25%) SQL Server
2 2 (0.42%) Data Warehouse
3 1 (0.21%) SQL Server 2012
General
1 23 (4.79%) Finance
2 15 (3.13%) Telecoms
3 13 (2.71%) Banking
3 13 (2.71%) Law
4 12 (2.50%) Retail
5 10 (2.08%) Legal
5 10 (2.08%) Manufacturing
6 8 (1.67%) French Language
7 7 (1.46%) German Language
8 6 (1.25%) Dutch Language
8 6 (1.25%) Italian Language
8 6 (1.25%) Pharmaceutical
8 6 (1.25%) Portuguese Language
8 6 (1.25%) Russian Language
8 6 (1.25%) Spanish Language
9 4 (0.83%) Marketing
10 3 (0.63%) Advertising
10 3 (0.63%) Investment Banking
10 3 (0.63%) Mandarin Language
10 3 (0.63%) Publishing
Libraries, Frameworks & Software Standards
1 7 (1.46%) ISPF
2 6 (1.25%) Web Services
3 2 (0.42%) X-Windows
4 1 (0.21%) Web Services Management
Miscellaneous
1 20 (4.17%) Analytical Skills
2 15 (3.13%) Self-Motivation
3 11 (2.29%) Smartphone
4 10 (2.08%) Blackberry
4 10 (2.08%) Management Information System
5 9 (1.88%) iPhone
5 9 (1.88%) NHS
6 7 (1.46%) Video Conferencing
6 7 (1.46%) VSAM
7 4 (0.83%) Data Centre
7 4 (0.83%) EPoS
8 3 (0.63%) Chip and PIN
8 3 (0.63%) Computer Science
8 3 (0.63%) Mobile Computing
8 3 (0.63%) Social Media
9 1 (0.21%) BYOD
9 1 (0.21%) Fat Client
9 1 (0.21%) iPad
9 1 (0.21%) Thin Client
9 1 (0.21%) User Experience
Operating Systems
1 259 (53.96%) Windows
2 89 (18.54%) Windows 7
3 81 (16.88%) Windows 10
4 57 (11.88%) Windows Server
5 21 (4.38%) Windows 8
6 20 (4.17%) Android
7 17 (3.54%) Windows XP
8 16 (3.33%) Windows Server 2008
9 15 (3.13%) Mac OS
10 14 (2.92%) Linux
11 13 (2.71%) Windows Server 2012
12 12 (2.50%) Apple iOS
13 9 (1.88%) VMS
14 7 (1.46%) MVS
14 7 (1.46%) Windows 2000 Server
15 6 (1.25%) AIX
15 6 (1.25%) HPUX
15 6 (1.25%) Red Hat Enterprise Linux
15 6 (1.25%) Unix
15 6 (1.25%) VME
Processes & Methodologies
1 98 (20.42%) ITIL
2 49 (10.21%) Service Management
3 42 (8.75%) Problem-Solving
4 18 (3.75%) Incident Management
5 16 (3.33%) ITSM
5 16 (3.33%) Migration
6 15 (3.13%) Change Management
6 15 (3.13%) ITIL V3
7 14 (2.92%) Time Management
8 13 (2.71%) Service Delivery
9 10 (2.08%) Continuous Improvement
9 10 (2.08%) Root Cause Analysis
10 9 (1.88%) Decision-Making
10 9 (1.88%) Problem Management
11 7 (1.46%) Configuration Management
11 7 (1.46%) Data Management
11 7 (1.46%) Open Source
11 7 (1.46%) Proactive Monitoring
12 5 (1.04%) Mobile Device Management
12 5 (1.04%) Ticket Management
Programming Languages
1 13 (2.71%) SQL
2 11 (2.29%) C
3 7 (1.46%) JCL
3 7 (1.46%) PowerShell
4 6 (1.25%) Java
4 6 (1.25%) Shell Script
Qualifications
1 34 (7.08%) Security Cleared
2 25 (5.21%) SC Cleared
3 15 (3.13%) ITIL Certification
4 10 (2.08%) DBS Check
4 10 (2.08%) Degree
5 8 (1.67%) Microsoft Certification
6 5 (1.04%) MCP
7 4 (0.83%) CCNA
7 4 (0.83%) Cisco Certification
7 4 (0.83%) ITIL Foundation Certificate
8 3 (0.63%) DV Cleared
8 3 (0.63%) MOS
9 1 (0.21%) A+ Certification
9 1 (0.21%) MCSE
Quality Assurance & Compliance
1 45 (9.38%) SLA
2 2 (0.42%) PMO
System Software
1 208 (43.33%) Active Directory
2 14 (2.92%) XenApp
3 13 (2.71%) VMware Infrastructure
4 8 (1.67%) Hyper-V
5 7 (1.46%) Job Entry Subsystem
5 7 (1.46%) RACF
5 7 (1.46%) XenServer
6 6 (1.25%) Terminal Services
6 6 (1.25%) Tivoli Workload Scheduler
7 5 (1.04%) VMware ESXi
8 4 (0.83%) KVM
8 4 (0.83%) vSphere
9 2 (0.42%) Virtual Servers
10 1 (0.21%) BitLocker
10 1 (0.21%) Microsoft App-V
10 1 (0.21%) Virtual Desktop
Systems Management
1 16 (3.33%) SCCM
2 11 (2.29%) AirWatch
3 8 (1.67%) Systems Management Server (SMS)
4 7 (1.46%) OVSD
4 7 (1.46%) Tivoli
4 7 (1.46%) Tivoli Monitoring
5 5 (1.04%) OpenView
5 5 (1.04%) WSUS
6 4 (0.83%) Malwarebytes
7 3 (0.63%) ServiceCenter
8 2 (0.42%) DameWare
9 1 (0.21%) Jamf Pro
9 1 (0.21%) Microsoft Intune
9 1 (0.21%) Norton AntiVirus
9 1 (0.21%) SCOM
9 1 (0.21%) vCenter Server
Vendors
1 179 (37.29%) Microsoft
2 49 (10.21%) Citrix
3 39 (8.13%) HP
4 23 (4.79%) Cisco
5 22 (4.58%) VMware
6 21 (4.38%) ServiceNow
7 18 (3.75%) Apple
8 17 (3.54%) Remedy
9 11 (2.29%) Ivanti
10 6 (1.25%) BMC
10 6 (1.25%) IBM
10 6 (1.25%) Red Hat
10 6 (1.25%) SAP
11 5 (1.04%) Oracle
12 4 (0.83%) EMC
12 4 (0.83%) Google
12 4 (0.83%) SolarWinds
12 4 (0.83%) Symantec
13 3 (0.63%) Huawei
13 3 (0.63%) NetApp