Period
to 22 October 2017

The median contractor rate for a 1st Line Support was £120 per day in advertised job vacancies during the 6 months to 22 October 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

First Line Support
UK
6 months to
22 Oct 2017
Same period 2016 Same period 2015
Rank 456 462 379
Rank change year-on-year +6 -83 -82
Contract jobs requiring a 1st Line Support 474 508 692
As % of all contract IT jobs advertised in the UK 0.48% 0.48% 0.61%
As % of the Job Titles category 0.50% 0.51% 0.64%
Number of daily rates quoted 257 185 187
UK median daily rate £120 £115 £125
Median daily rate % change year-on-year +4.35% -8.00% +6.38%
10th Percentile £92 £92 £83
90th Percentile £185 £198 £197
UK excluding London median daily rate £120 £110 £120
% change year-on-year +9.09% -8.33% +4.35%
Number of hourly rates quoted 144 207 348
UK median hourly rate £12.21 £12.00 £12.00
Median hourly rate % change year-on-year +1.73% - +4.35%
10th Percentile £9.55 £9.00 £8.88
90th Percentile £16.00 £15.75 £18.52
UK excluding London median hourly rate £12.13 £11.75 £12.00
% change year-on-year +3.23% -2.08% +4.35%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
UK
Contract vacancies in the UK with a recognized job title 94198 99892 108277
% of contract IT jobs with a recognized job title 94.82% 94.76% 94.95%
Number of daily rates quoted 61891 65105 68774
UK median daily rate £440 £425 £400
Median daily rate % change year-on-year +3.53% +6.25% -
10th Percentile £263 £250 £248
90th Percentile £625 £600 £588
UK excluding London median daily rate £400 £390 £375
% change year-on-year +2.56% +4.00% +5.63%
Number of hourly rates quoted 2803 3255 4146
UK median hourly rate £18.70 £18.00 £18.00
Median hourly rate % change year-on-year +3.89% - +9.09%
10th Percentile £10.86 £10.50 £10.50
90th Percentile £48.75 £47.00 £45.00
UK excluding London median hourly rate £18.00 £17.50 £17.50
% change year-on-year +2.86% - +6.06%

1st Line Support
Job Vacancy Trend

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 1st Line Support.

Contractor daily rate trend for 1st Line Support in the UK

1st Line Support
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing 1st Line Support over the 6 months to 22 October 2017.

Contractor daily rate histogram for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 1st Line Support.

Contractor hourly rate trend for 1st Line Support in the UK

1st Line Support
Contractor Hourly Rate Histogram

The hourly rate distribution of IT jobs citing 1st Line Support over the 6 months to 22 October 2017.

Contractor hourly rate histogram for 1st Line Support in the UK

1st Line Support
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK over the 6 months to 22 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -1 427 £120 +4.35% 61
UK excluding London +15 354 £120 +9.09% 49
South East +13 130 £123 +4.26% 18
London -5 106 £125 -3.85% 14
North of England +62 64 £125 +13.64% 8
East of England -24 53 £116 +12.05% 7
Midlands +35 43 £115 +6.98% 11
North West +33 37 £148 +34.09% 6
South West +2 30 £125 +13.64% 3
West Midlands +34 29 £115 +6.98% 5
Yorkshire +19 23 £110 - 1
Wales +18 17 £145 +7.41% 1
Scotland +17 17 £110 -
East Midlands -3 14 £120 -7.69% 6
North East +61 4 - - 1

1st Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 October 2017, 1st Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads featuring 1st Line Support in the job title.

1 271 (57.17%) Windows
2 218 (45.99%) Active Directory
3 197 (41.56%) Microsoft
4 126 (26.58%) Microsoft Office
5 109 (23.00%) Windows 7
6 103 (21.73%) ITIL
7 68 (14.35%) Office 365
8 67 (14.14%) SLA
9 64 (13.50%) Windows 10
10 49 (10.34%) Service Management
11 45 (9.49%) Windows Server
12 43 (9.07%) Security Cleared
12 43 (9.07%) Incident Management
13 40 (8.44%) Android
14 38 (8.02%) MS Exchange
15 37 (7.81%) SC Cleared
16 33 (6.96%) Microsoft Excel
17 32 (6.75%) Windows 8
18 31 (6.54%) Apple iOS
19 30 (6.33%) Citrix
20 28 (5.91%) VMware
21 27 (5.70%) Analytical Skills
22 26 (5.49%) Microsoft PowerPoint
22 26 (5.49%) Apple
23 25 (5.27%) HP
23 25 (5.27%) Smartphone
24 24 (5.06%) Google
25 22 (4.64%) ITSM
26 21 (4.43%) Finance
26 21 (4.43%) Cisco

1st Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (8.02%) MS Exchange
2 13 (2.74%) Exchange Server 2010
2 13 (2.74%) Skype for Business
3 10 (2.11%) IBM Notes
4 9 (1.90%) Exchange Server 2007
5 4 (0.84%) SharePoint
6 3 (0.63%) Blackberry Enterprise Server
6 3 (0.63%) Exchange Server 2013
6 3 (0.63%) IIS
7 2 (0.42%) MS Project Server
8 1 (0.21%) Exchange Server 2003
8 1 (0.21%) SharePoint 2013
Applications
1 126 (26.58%) Microsoft Office
2 33 (6.96%) Microsoft Excel
3 26 (5.49%) Microsoft PowerPoint
4 3 (0.63%) MS Visio
5 2 (0.42%) Microsoft Project
Business Applications
1 5 (1.05%) Dynamics CRM
2 4 (0.84%) Oracle Retail
3 3 (0.63%) Remedy ITSM
4 1 (0.21%) assyst
4 1 (0.21%) Eikon
4 1 (0.21%) Oracle EBS
Cloud Services
1 68 (14.35%) Office 365
2 20 (4.22%) Google Drive
3 5 (1.05%) Microsoft Azure
4 1 (0.21%) Amazon AWS
4 1 (0.21%) Azure Active Directory
4 1 (0.21%) IaaS
4 1 (0.21%) Mimecast
4 1 (0.21%) PaaS
4 1 (0.21%) SaaS
Communications & Networking
1 19 (4.01%) TCP/IP
2 16 (3.38%) Internet
3 15 (3.16%) DNS
3 15 (3.16%) LAN
4 13 (2.74%) DHCP
5 12 (2.53%) VPN
5 12 (2.53%) WAN
6 11 (2.32%) Firewall
7 8 (1.69%) Remote Desktop
7 8 (1.69%) Wireless
8 6 (1.27%) IP Telephony
8 6 (1.27%) SMS
9 5 (1.05%) Broadband
9 5 (1.05%) Skype
9 5 (1.05%) VoIP
10 3 (0.63%) Network Security
10 3 (0.63%) WebEx
10 3 (0.63%) Wi-Fi
11 2 (0.42%) VLAN
11 2 (0.42%) WLAN
Database & Business Intelligence
1 2 (0.42%) DB2
1 2 (0.42%) Informix
1 2 (0.42%) SQL Server
2 1 (0.21%) MS Access
Development Applications
1 20 (4.22%) JIRA
General
1 21 (4.43%) Finance
2 15 (3.16%) Banking
3 11 (2.32%) Retail
4 10 (2.11%) Law
5 7 (1.48%) French Language
5 7 (1.48%) German Language
5 7 (1.48%) Pharmaceutical
6 6 (1.27%) Legal
6 6 (1.27%) Telecoms
7 5 (1.05%) Back Office
8 4 (0.84%) Advertising
8 4 (0.84%) Front Office
9 3 (0.63%) Dutch Language
9 3 (0.63%) Italian Language
9 3 (0.63%) Marketing
9 3 (0.63%) Portuguese Language
9 3 (0.63%) Russian Language
9 3 (0.63%) Spanish Language
10 2 (0.42%) Financial Institution
11 1 (0.21%) Electronics
Libraries, Frameworks & Software Standards
1 2 (0.42%) HTML
2 1 (0.21%) .NET
2 1 (0.21%) CSS
2 1 (0.21%) HTML5
Miscellaneous
1 27 (5.70%) Analytical Skills
2 25 (5.27%) Smartphone
3 16 (3.38%) Blackberry
4 15 (3.16%) iPhone
5 11 (2.32%) Driving Licence
5 11 (2.32%) Video Conferencing
6 10 (2.11%) Management Information System
7 9 (1.90%) NHS
8 6 (1.27%) Computer Science
8 6 (1.27%) iPad
9 4 (0.84%) Data Centre
10 3 (0.63%) CMDB
10 3 (0.63%) Fat Client
10 3 (0.63%) Thin Client
11 2 (0.42%) AS400
11 2 (0.42%) Device Driver
11 2 (0.42%) Replication
11 2 (0.42%) Social Media
12 1 (0.21%) Mainframe
12 1 (0.21%) Mobile App
Operating Systems
1 271 (57.17%) Windows
2 109 (23.00%) Windows 7
3 64 (13.50%) Windows 10
4 45 (9.49%) Windows Server
5 40 (8.44%) Android
6 32 (6.75%) Windows 8
7 31 (6.54%) Apple iOS
8 20 (4.22%) Windows Server 2008
9 19 (4.01%) Windows XP
10 13 (2.74%) Windows Server 2012
11 10 (2.11%) Mac OS X
12 8 (1.69%) Linux
13 4 (0.84%) AIX
14 3 (0.63%) Unix
14 3 (0.63%) Windows Server 2003
15 2 (0.42%) Solaris
15 2 (0.42%) Windows 2000 Server
16 1 (0.21%) Mac OS
16 1 (0.21%) Windows 2000
16 1 (0.21%) Windows Phone
Processes & Methodologies
1 103 (21.73%) ITIL
2 49 (10.34%) Service Management
3 43 (9.07%) Incident Management
4 22 (4.64%) ITSM
5 16 (3.38%) ITIL V3
6 12 (2.53%) Time Management
7 10 (2.11%) Service Delivery
8 9 (1.90%) Ticket Management
9 8 (1.69%) Mobile Device Management
10 7 (1.48%) CRM
11 6 (1.27%) Asset Management
11 6 (1.27%) Data Analysis
12 5 (1.05%) Change Management
12 5 (1.05%) Customer Requirements
12 5 (1.05%) Document Management
12 5 (1.05%) Problem Management
12 5 (1.05%) Software Deployment
13 4 (0.84%) Continuous Improvement
13 4 (0.84%) Root Cause Analysis
13 4 (0.84%) User Acceptance Testing
Programming Languages
1 16 (3.38%) SQL
2 2 (0.42%) JavaScript
2 2 (0.42%) PowerShell
3 1 (0.21%) C
3 1 (0.21%) C#
3 1 (0.21%) Java
3 1 (0.21%) Tcl
Qualifications
1 43 (9.07%) Security Cleared
2 37 (7.81%) SC Cleared
3 18 (3.80%) Degree
4 11 (2.32%) CTC Cleared
4 11 (2.32%) DV Cleared
5 10 (2.11%) Microsoft Certification
6 9 (1.90%) ITIL Certification
7 8 (1.69%) ITIL Foundation Certificate
8 6 (1.27%) CCNA
8 6 (1.27%) Cisco Certification
8 6 (1.27%) MCP
9 5 (1.05%) A+ Certification
9 5 (1.05%) Computer Science Degree
9 5 (1.05%) DBS Check
10 3 (0.63%) MCSE
11 2 (0.42%) BPSS Clearance
11 2 (0.42%) MCDST
11 2 (0.42%) MCITP
11 2 (0.42%) Sun Certification
12 1 (0.21%) Network+ Certification
Quality Assurance & Compliance
1 67 (14.14%) SLA
2 6 (1.27%) Disclosure Scotland
System Software
1 218 (45.99%) Active Directory
2 6 (1.27%) VMware Infrastructure
3 4 (0.84%) Terminal Services
4 3 (0.63%) Hyper-V
4 3 (0.63%) Virtual Desktop
5 2 (0.42%) XenDesktop
6 1 (0.21%) BitLocker
6 1 (0.21%) Microsoft Virtual Server
6 1 (0.21%) Virtual Servers
6 1 (0.21%) VirtualBox
6 1 (0.21%) XenApp
Systems Management
1 17 (3.59%) SCCM
2 6 (1.27%) Tivoli
3 4 (0.84%) HP Data Protector
3 4 (0.84%) OVSD
3 4 (0.84%) Systems Management Server (SMS)
3 4 (0.84%) Tivoli Storage Manager
4 3 (0.63%) DameWare
5 1 (0.21%) MAILsweeper
5 1 (0.21%) Unicenter
5 1 (0.21%) ZENworks
Vendors
1 197 (41.56%) Microsoft
2 30 (6.33%) Citrix
3 28 (5.91%) VMware
4 26 (5.49%) Apple
5 25 (5.27%) HP
6 24 (5.06%) Google
7 21 (4.43%) Cisco
8 14 (2.95%) ServiceNow
9 12 (2.53%) Remedy
10 10 (2.11%) Lotus
11 9 (1.90%) LANDesk
12 8 (1.69%) Oracle
13 6 (1.27%) Dell
14 5 (1.05%) Avaya
15 4 (0.84%) Symantec
16 3 (0.63%) Adobe
16 3 (0.63%) Bomgar
16 3 (0.63%) Salesforce.com
16 3 (0.63%) SAP
16 3 (0.63%) SolarWinds