26 to 50 of 80 Case Management Jobs in the UK excluding London

role in shaping the future of digital public services.The roleThe postholder will provide advanced technical and professional expertise for the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing services such as My Account, online forms, digital customer journeys, workflow automation … access to services and support the Council's wider digital transformation ambitionsKey ResponsibilitiesLead complex CRM development, configuration and support, including forms, workflows, business rules, case management processes and reusable components.Develop advanced digital services using CRM platform tools, JavaScript, JSON, SQL, XSL and HTML and related technologies.Design, build ...

solutions you develop across the business. What were looking for Hands-on LexisNexis Visualfiles experience is essential. You may currently be a Visualfiles Developer, Case Management Developer, Legal Systems Developer, Applications Developer or Software Engineer. Experience across some of the following would also be beneficial: Visualfiles Business Language … Case management or legal systems SQL and databases APIs and system integrations Microsoft 365 Microsoft Power Platform Web services Scripting and automation Alongside your technical experience, youll be a logical problem-solver who enjoys understanding business requirements and turning them into practical solutions. Youll be comfortable working with ...

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

organisations legal obligations, including appropriate consideration of third-party information, retention requirements, exemptions and legal privilege. This role suits an organised and thoughtful case-handler with practical experience of data rights or privacy casework, sound judgment, excellent attention to detail and the confidence to escalate complex or high-risk … refer uncertain or sensitive decisions for review. Draft clear, accurate and accessible acknowledgements, progress updates, outcome letters and disclosure packs. Maintain complete, accurate case records, including searches, decisions, actions, communications, deadlines and outcomes. Track applicable statutory and internal deadlines, flag risks early, and coordinate any permitted extensions or other ...

security requirements, and service-level objectives.Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.Mentor junior engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation … applications such as SharePoint, Dynamics, or similar platforms.Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions.Understanding of application lifecycle management, integration patterns, and secure-by-design principles.Strong communication and collaboration skills across engineering and business teams.A proactive mindset with a passion for continuous improvement ...

roadmap. * Establish HRSD governance standards, architectural principles, and design patterns. * Ensure alignment with enterprise architecture standards. * Identify opportunities to leverage: o Employee Journey Management o Knowledge Management o Case Management o HR Agent Workspace * Drive process harmonisation across HR functions. * Implement HRSD architecture governance and design … review processes. * Establish HRSD standards for configuration, development, integration, and security. * Support HRSD upgrade readiness and release management activities. * Create HRSD decision frameworks for evaluating customisation requests. * Present architecture recommendations and transformation roadmaps. * Support the design of the ServiceNow HRSD Knowledge Centre, migrating and optimising HR content to deliver ...

continuously enhance our enterprise data governance framework. This is a key leadership role responsible for ensuring that the firm's claims, client and case data remains accurate, trusted, appropriately protected and compliant with regulatory requirements.Working across business and technology functions, you will define the standards, policies and controls that … underpin effective data management while supporting the organisation's growing use of analytics, automation and AI. You will act as the central point of expertise for data governance, helping colleagues understand and fulfil their responsibilities as data owners, stewards and custodians.What you will do As the Data Governance Lead ...

sets to conduct data analysis, categorisation analysis and demand analysis to inform operating model decisions, service design, prioritisation and performance expectations. Analyse and define case routing rules, future-state processes and procedures, working closely with product, technology, operational and third-party stakeholders. Identify opportunities for automation and produce … scalable and controlled automation within the future-state solution. Translate SLA and SLT requirements into dashboard, reporting and performance-monitoring requirements that enable proactive management, trend analysis and service performance governance. Participating in the squad as agreed, provide the link between the membership business teams, data and analytics teams ...

Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global … global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China and EU Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work ...

designing and delivering engaging training programmes. Excellent communication and presentation skills. Ability to explain technical concepts to non-technical users. Strong organisation and stakeholder-management skills. Desirable Experience within professional services. Knowledge of document management, workflow, or case management systems. LMS, e-learning, or change management ...

designing and delivering engaging training programmes. Excellent communication and presentation skills. Ability to explain technical concepts to non-technical users. Strong organisation and stakeholder-management skills. Desirable Experience within professional services. Knowledge of document management, workflow, or case management systems. LMS, e-learning, or change management ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … data. Develop a single, unified view spanning business, process, application, and data architecture by mapping journeys across consistent layers (including customer interactions, workflow orchestration, case management, and shared services). Analyse existing systems, integrations, and complex data flows to identify gaps, risks, overlapping capabilities, and manual data transfers. ...

digital public services.The roleThe postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow automation … activities.Work collaboratively with other Team Managers and the Service Delivery Manager to manage priorities, dependencies and shared resources.Build and develop team capability through performance management, coaching, workforce planning and knowledge sharing.Act as the key link between stakeholders, suppliers and technical teams, ensuring requirements are understood and translated into deliverable ...

PRIMARY RESPONSIBILITIES:Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents are kept … currentEnsure service processes for change, configuration and problem management are adhered to at all timesBe professional and courteous to colleagues and the clientsProvide remote desktop support and occasionally attend remote offices Build rapport with clients to develop positive working relationships Co-operation to promote the development of the team ...

dedicated team to support advanced HPC hardware and software technologies.Perform proactive maintenance activities and respond to critical incidents.Manage and document maintenance activities through case management systems.Ensure compliance with customer change management processes and controls.Build strong working relationships with customers and stakeholders.Follow technical escalation procedures to ensure rapid … working with Linux systems.Strong Linux system administration skills.Experience performing hardware diagnostics, maintenance, and repairs.Strong scripting capabilities using Python, Bash, or similar technologies.Knowledge of configuration management tools such as Ansible.Understanding of Kubernetes/containerised workloads.Self-motivation and a willingness to take the initiative to learn from colleagues.Excellent analytical and problem ...

into clear, specific problem statements.Identify where AI, agentic technology, and digital products can create the most value across CRM, portals, apps, enrollment, benefits investigation, case management, and patient and provider engagement - weighing impact, feasibility, and risk to prioritize investment.Build business cases with clear expected benefits, costs, and success … release decisions tied back to the business case.Partner with Data Engineering and data owners to secure the data foundation these products depend on - patient, case, consent, and CRM data quality, lineage, and master data alignment, plus API integrations and secure, standardized exchange of protected health information (PHI).Set ...

documentation standards.3. AI Solutions & AutomationIdentify and deliver high-value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI-assisted case triage, talent insights, and conversational self-service.Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD.Build … with enterprise AI governance standards.Establish AI performance monitoring and responsible AI frameworks for HR use cases.4. Data Architecture & GovernanceDesign HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams.Enable secure, governed access to HR data for analytics (Power ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

ensuring that the domain's systems are secure, reliable, and scalable. Accountabilities Leadership Employee experience EEXP 4*/Professional development PDSV 5*/Performance management PEMT 5*/Organisational facilitation OFCL 5*/Strategic planning ITSP 5* Demonstrate servant-leadership, fostering a culture of collaboration, empowerment, and continuous improvement … including stakeholders and direct reports, ensuring a holistic approach to technology and business alignment. Technical Delivery Enterprise and business architecture STPL 6*/Risk management BURM 5*/Solution architecture ARCH 5*/Stakeholder Relationship Management RLMT 5*/Specialist advice TECH 5* Designing, implementing owning technology solutions ...

will triage and analyse alerts to determine whether they represent potential security or service incidents, and prioritise them in line with defined security incident management policies. You will conduct first‐line investigations using SIEM, SOAR, and supporting security tools, validating alerts, gathering relevant evidence, and assessing initial impact … will support incident containment and remediation activities by following runbooks and customer guidance, ensuring actions are documented and carried out consistently. High‐quality case management is a core responsibility: you will create and maintain incident tickets, record investigation steps and findings, and produce clear incident summaries and investigation ...

Incident Response, Senior Management £110 - 130,000 + Benefits + Bonus North London (x4 days a month in office) Snr Manager, Incident Response - Lead a global cybersecurity incident response team, managing major cyber incidents and developing response capabilities. Requires demonstrable experience progressing from hands-on technical response to leadership … tailored response to a major incident. Solid grasp of CDO and Incident Response processes and experience with relevant tools such as EDR, SIEM, IR management, forensics and case management platforms. ...