51 to 75 of 113 Case Management Jobs in the UK excluding London

datasets within agreed timeframes. Archive and manage legacy reports to ensure information remains current and relevant. Provide additional support for data-driven contract management, claims, QOF activity and audit requirements when required. Data Quality & Assurance Monitor and improve data quality across systems, identifying issues in data capture and working … able to work in the UK? Qualifications Essential Good standard of general education Desirable Degree-level qualification or equivalent experience in data, analytics, information management or a related field. Willingness to undertake continued professional development. Experience Essential Experience designing and delivering reports and dashboards from live data systems. Advanced ...

3. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … governance standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

patterns, including data pipelines, data enrichment, structured relational stores (DB2/RDS/Aurora), event sourcing, and graph databases (Neptune or equivalent). Stakeholder management across engineering teams in an agile environment, embedded participation in sprints, not just upstream governance. Experience working within an enterprise architecture governance framework, including … working with US‐headquartered companies, building relationships with teams in other locations and navigating a matrix organisation. Familiarity with Pega or other BPM/case management platforms as part of a broader architecture. Experience with graph databases (AWS Neptune, Neo4j, or equivalent) and an understanding of where graph ...

technical architecture across Salesforce Service Cloud and Agentforce , defining target-state application, integration, security, data and environment architecture. Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service . Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration … hand-off . DevOps, CI/CD & Engineering Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD , including environment management, release governance and deployment automation. Establish Trunk-Based Development , pull-request governance, automated quality gates, versioning and rollback strategies. Govern deployment tooling including Copado ...

link between internal business teams, IT stakeholders and external technology suppliers. This is a hands-on delivery role requiring strong project governance, vendor management and stakeholder engagement, including regular communication with senior leadership. Key Responsibilities Lead end-to-end delivery of business systems and SaaS implementation projects. Take ownership … governance. Experience Required Strong experience delivering IT and business systems implementation projects. Experience implementing SaaS platforms such as HRIS, HR, Finance, CRM, ERP or Case Management systems. Previous experience managing vendor-led or third-party system implementations. Strong project planning, governance, risk and dependency management experience. Comfortable ...

link between internal business teams, IT stakeholders and external technology suppliers. This is a hands-on delivery role requiring strong project governance, vendor management and stakeholder engagement, including regular communication with senior leadership. Key Responsibilities Lead end-to-end delivery of business systems and SaaS implementation projects. Take ownership … governance. Experience Required Strong experience delivering IT and business systems implementation projects. Experience implementing SaaS platforms such as HRIS, HR, Finance, CRM, ERP or Case Management systems. Previous experience managing vendor-led or third-party system implementations. Strong project planning, governance, risk and dependency management experience. Comfortable ...

Tasks: Provide first line support to all colleagues via the various request methodologies (Phone/Ticket System etc) Manage requests via ticketing system (Case Management) within Salesforce Support Hardware/Software issues on company’s devices (Windows PCs, Apple Macs, iPhones & Samsung mobile devices) Manage accounts and licencing … Create clear and concise documentation of internal IT procedures and technologies where needed, along with user friendly guides and notes Complete asset and compliance management via Microsoft Endpoint, and other technologies Engage in asset purchasing and supplier relations where needed Report faults and maintaining logs on network and laptops ...

improve those apps while they’re used at scale Build efficient and scalable data integration pipelines from a range of sources (legacy legal case management systems, unstructured Word documents, PDF files, SQL DBs, etc.) Own software architecture across core projects and lead on infrastructure and architecture design decisions ...

Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

outcomes, not only to report on them. Demonstrated ability to turn ambiguous business needs into clear requirements, process designs, and delivery plans. Excellent stakeholder management, facilitation, written communication, and presentation skills, with a track record of driving alignment and outcomes across teams you do not manage. Even better … payments, lending, or insurance - or another complex, regulated operating environment. Commerce, e-commerce, point-of-sale, or marketplace experience. Hands-on experience with workflow, case-management, or process-automation platforms. SQL, business-intelligence tools, or data modelling. Experience evaluating or deploying AI-enabled solutions for operational use cases. ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...

fraud detection, investigation, and monitoring capabilities acrossaleadingfinancialservicesorganisation.You'llworkattheintersectionoffraudoperations,data,andtechnology,translatingcomplexfraudusecasesintodata-drivenandAI-enabledsolutionsthatimproveoperationaleffectivenessanddecision-making. Your key responsibilities will include: Analyse existing fraud monitoring, alert management, and investigation processes to identify automation and AI enhancement opportunities. Translate fraud operations requirements into detailed functional specifications, data mappings, and technical user stories. … requirements traceability. Hands-on experience analysing complex datasets and validating business requirements using SQL and reporting tools. Demonstrable knowledge of fraud detection processes, case management workflows, transaction monitoring, and alert management environments. Experience producing process maps, functional specifications, user stories, acceptance criteria, and target operating model documentation. ...

motivate a team to deliver outstanding service to clients while achieving operational and financial targets. Take full responsibility for team leadership, employee engagement, performance management and continuous improvement initiatives. Act as the technical lead within the team, ensuring high-quality decision making, compliance with supervision procedures and excellent technical … response times and escalation processes are met. Oversee the end-to-end claims handling process, driving efficiency, consistency and effective use of technology. Analyse management information and performance data, producing accurate reporting and identifying opportunities for improvement. Identify training and development needs through supervision, coaching, quality control and performance ...

criminal background checks, performance review processes, e-signature implementation, and sourcing a new HR system. Participate in Health & Safety meetings, Driver Representative meetings, and Management meetings to shape the business roadmap. Oversee recruitment across the business for both office staff and drivers. Mentor and develop the HR Generalist, sharing … Tribunal preparation, ACAS conciliation, and settlement negotiations. Provide coaching to managers on ER best practices and compliance. Sickness Absence & Capability Lead end-to-end management of short- and long-term sickness absence. Coordinate Occupational Health, implement reasonable adjustments, and manage return-to-work plans. Apply capability procedures, including termination ...

criminal background checks, performance review processes, e-signature implementation, and sourcing a new HR system. Participate in Health & Safety meetings, Driver Representative meetings, and Management meetings to shape the business roadmap. Oversee recruitment across the business for both office staff and drivers. Mentor and develop the HR Generalist, sharing … Tribunal preparation, ACAS conciliation, and settlement negotiations. Provide coaching to managers on ER best practices and compliance. Sickness Absence & Capability Lead end-to-end management of short- and long-term sickness absence. Coordinate Occupational Health, implement reasonable adjustments, and manage return-to-work plans. Apply capability procedures, including termination ...

Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury's, United Utilities, Sage and more Your Background/Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus … senior People leaders, you'll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You'll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions ...

Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury's, United Utilities, Sage and more Your Background/Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus … senior People leaders, you'll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You'll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions ...

Starbucks, Currys, Network Rail, Maximus, Wickes, Sainsbury's, United Utilities, Sage and more Your Background/Skills: Employee Relations, Enterprise Customer Success, Strategic Account Management, HR Technology, UK Employment Law, ARR Growth, Upsell, Cross-Sell, Data and Insight, Strategic HR Qualification: CIPD Level 5+ or equivalent About AdviserPlus AdviserPlus … senior People leaders, you'll uncover upcoming organisational change, people risk and ER challenges early. This could include restructures, redundancy programmes, policy change, complex case management, ER transformation and wider people initiatives. You'll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions ...

hands-on technical leadership role where you'll shape the firm's technology strategy while remaining actively involved in software development, architecture, database management and team leadership. You'll play a key role in designing scalable enterprise solutions for a 1,000-user organisation and work closely with senior … critical applications using C#/.NET, Python, SQL and React . Design and build REST APIs and integrations with third-party systems, including our Case Management System. Oversee Microsoft SQL Server environments, T-SQL development and Power BI reporting. Lead, mentor and develop the MI & Application Development team ...

other RPA toolsSolid analytical ability — gap analysis, future state designExperience in structured change/delivery environments (Agile, Jira, Confluence a bonus)Strong stakeholder management and organisational skills in a fast-paced environmentIt is advantageous if you offer: Awareness of workflow orchestration, case management, RPA or process automation ...

role (data product, analytics, data operations, data engineering, MI delivery) with ownership of outcomes Strong capability in requirement gathering & analysis , stakeholder engagement, and use case management, able to move from ambiguity to a prioritised plan Working knowledge of data architecture , data management, data governance concepts Experience building … accountable owners Familiarity with modern data platform patterns (e.g. metadata-driven discovery) and operating models for reusable data products Strong product delivery skills (backlog management, prioritisation, MVP definition, release planning), experience with JIRA and Confluence Ability to communicate through clear narratives and practical value cases, comfortable presenting solutions ...

tests for functionality, usability, performance & REST API's Implementation of test systems and tools Experience with containerised solutions such as Docker Experience with test case management systems such as TestRail etc. Experience with defect management Excellent verbal and written communication skills Ability to work independently ...

Directors, CPOs and senior People leaders, you’ll identify organisational change and ER challenges early – from restructures and redundancy programmes to policy change, complex case management and ER transformation. You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable … partnerships and account growth. You’ll Likely Bring • 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another B2B SaaS/Professional Services client-facing role. • CIPD Level 5+ or equivalent with credible ER advisory experience. • Strong UK employment ...

Directors, CPOs and senior People leaders, you’ll identify organisational change and ER challenges early – from restructures and redundancy programmes to policy change, complex case management and ER transformation. You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable … partnerships and account growth. You’ll Likely Bring • 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another B2B SaaS/Professional Services client-facing role. • CIPD Level 5+ or equivalent with credible ER advisory experience. • Strong UK employment ...