51 to 75 of 80 Case Management Jobs in the UK excluding London

well as data, reporting, dashboards and integrations. Responsibilities will include user support and training, system improvements, testing and implementation, data quality, access management and working with external suppliers and technology partners. About you You'll ideally have experience in a Business Systems Analyst, systems support or business-facing … role, with exposure to systems such as CRMs, case management, Point of Sale or stock control. You'll have a good understanding of databases, data quality, reporting and integrations. Knowledge of SQL, Power BI or APIs would be useful, alongside strong Microsoft 365 skills. Experience with Power Platform ...

well as data, reporting, dashboards and integrations. Responsibilities will include user support and training, system improvements, testing and implementation, data quality, access management and working with external suppliers and technology partners. About you You'll ideally have experience in a Business Systems Analyst, systems support or business-facing … role, with exposure to systems such as CRMs, case management, Point of Sale or stock control. You'll have a good understanding of databases, data quality, reporting and integrations. Knowledge of SQL, Power BI or APIs would be useful, alongside strong Microsoft 365 skills. Experience with Power Platform ...

integrations (APIs, middleware, data flows) Clarify constraints, dependencies, and technical assumptions Support solution design and option analysis Analyse impacts across platforms such as: Learning Management Systems (LMS) CRM and case management platforms Finance, identity, reporting, and analytics systems Please apply! Guidant, Carbon60, Lorien & SRG - The Vertage Group ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role Gather requirements from fee earners and department heads … supporting configuration, workflows, templates and automation Test new features, integrations and releases, and run UAT Build MI/BI reports and dashboards covering SLAs, case progress and KPIs Design leaner processes and support low-code/no-code automation (Power Platform) Ensure all solutions meet UK GDPR ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role: Gather requirements from fee earners and department heads … supporting configuration, workflows, templates and automation Test new features, integrations and releases, and run UAT Build MI/BI reports and dashboards covering SLAs, case progress and KPIs Design leaner processes and support low-code/no-code automation (Power Platform) Ensure all solutions meet UK GDPR ...

delivery support functions for a multi-year Digital Transformation Programme. The programme includes initiatives such as implementing Dynamics 365 CRM, replacing the legal case management and HR systems, introducing a new voting system, delivering data-management improvements, and deploying AI tools. Key Responsibilities Develop and maintain programme … Work closely with Project Managers delivering the individual projects within the Digital Transformation Programme (including Dynamics 365 CRM, HR and Legal systems, and data-management initiatives). Produce timely, accurate programme dashboards and reports for stakeholders at all levels. Support budgeting, forecasting, resource planning, and maintain accurate financial tracking ...

transformation pipelines for SIEM, EDR/XDR, IAM/PAM, CMDB, vulnerability scanners, cloud security platforms, threat intelligence feeds, security data lakes, and case-management systems. Develop entity extraction, identity resolution, deduplication, schema mapping, relationship inference, confidence scoring, temporal modeling, and graph enrichment capabilities. Model assets, applications, users … security assistants that combine graph traversal, vector retrieval, structured evidence, LLM reasoning, citations, and human approval controls. Partner with SOC, threat intelligence, IAM, vulnerability management, cloud security, architecture, data engineering, and product teams to convert operational problems into reusable graph-powered capabilities. Own technical design reviews, coding standards, model ...

using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear … approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering ...

business functions. Contributing to new product capabilities, particularly across payments, telecommunications and utilities. Supporting Salesforce platform improvements, integrations, sales processes, customer service workflows and case management. Delivering changes incrementally, focusing on tangible business value and continuous improvement. Balancing competing priorities while maintaining a consistent and maintainable architectural approach. ...

service delivery within a local authority.Working knowledge of relevant ICT policies, standards and procedures, including information security and data protection.Understanding of incident, request and case management processes within an ICT service.Knowledge of good customer service practice and supporting users with differing levels of ICT confidence.Awareness of continuous improvement … users on IT systems or digital tools.Experience of working with business users to understand requirements and support appropriate solutions.Experience of maintaining accurate records, case notes or system information in line with agreed processes.Experience of working to deadlines and managing competing priorities in a busy service environment.Experience of working collaboratively ...

ensuring tasks are followed through to completion. While basic IT support knowledge is required, the position is primarily focused on IT administration, asset management, onboarding and offboarding, supplier coordination, and helping managers follow agreed IT processes. You will act as a central point of contact for service requests, working … Experience in administration, customer service, service desk or IT support, with basic hardware and software troubleshooting knowledge being strongly desirable. Strong organisational and time management skills alongside attention to detail and proactiveness. Confident and respectful communications with users, managers and suppliers. Working knowledge of Microsoft 365 applications - experience ...

tools and monitoring systems. PLUSESPlease note that these are desirable skills and are not required to apply for the position.Experience with Maltego, Hunchly, Splunk, case management platforms, and/or relational databases. Experience working with online games, live services, or large-scale AAA multiplayer environments. Strong analytical mind ...

Centre. Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels. Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based … voice solutions. Experience using Power Platform technologies including Dataverse, Power Automate and Power BI. Experience supporting solution deployments, testing, release management and promotion between development, test and production environments. Strong troubleshooting, stakeholder engagement, and documentation skills. Understanding of security, governance, and data protection requirements. Role Purpose Functional Developer ...

Centre. Ability to interpret business requirements as well as solution architect designs and translate them into functional CRM and contact centre solutions. Knowledge of case management, queues, routing, SLAs, voice, email and digital customer channels. Experience with telephony integration, including Teams Phone, Direct Routing, ACS and SIP-based … voice solutions. Experience using Power Platform technologies including Dataverse, Power Automate and Power BI. Experience supporting solution deployments, testing, release management and promotion between development, test and production environments. Strong troubleshooting, stakeholder engagement, and documentation skills. Understanding of security, governance, and data protection requirements. Role Purpose To configure, deploy ...

Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications. User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks. Infrastructure & Backups: Monitor and troubleshoot basic networking, routing … excellent communication skills, and a strong appetite to learn new technologies. Nice to Have Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software. Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross-training into Citrix will be provided). Support Tools ...

confident and vocal in sprint ceremonies like stand-ups, planning, retrospectives, 3-amigos and backlog elaboration.You will be familiar with contributing to backlog management in Jira or Octane, collaborating with colleagues to define work items, and recording your own activity in tasks.You will be familiar with test case management in tools such as Octane or X-Ray, ensuring your test scenarios and test results are traceable to work items for features.You can confidently collaborate in writing acceptance criteria using declarative gherkin to capture business rules that you can then run as automated tests with Cucumber. ...

suggest improvements to support processes. What We’re Looking For Experience in customer support, technical support or SaaS support. Experience using ticketing/case management systems and supporting customers across multiple channels. Strong troubleshooting, communication and problem-solving skills. Comfortable working at pace and managing competing priorities. Confident ...

development, system improvements and technical support. What you'll be doing You'll be working on the development and ongoing improvement of the Proclaim case management system, helping to make processes more efficient and supporting the teams that use it every day. Depending on your experience ...

reports in their ongoing development Tools & Technologies: Proficient knowledge of at least on agile methodology (e.g. Scrum, Kanban, SAFe) Familiar with backlog and test case management in a system of record such as Jira or Octane Excellent knowledge using declarative Gherkin to capture business rules, run as automated ...

with a distribution firm in Preston! This apprenticeship is designed in collaboration with top employers to give you hands-on experience with Excel, data management, report creation, and dashboard building. Why choose this apprenticeship? Choosing this apprenticeship means securing your future with industry-recognised qualifications, all while earning … 8.30-1.30 Perks of this role: Competitive Salary. Early finish Fridays. Modern town centre office, close to the train and bus stations. Market leading case management software. Ongoing training and support. Office team building events. Career progression opportunities. About NowSkills: NowSkills is an official UK government apprenticeship provider. ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role: Gather requirements from fee earners and department heads ...

service design principles Experience working with Figma and modern design and prototyping tools Experience working collaboratively within multidisciplinary teams Strong communication, presentation and stakeholder management skills Experience delivering digital products and services within complex or regulated environments Strong understanding of accessibility, inclusive design and compliance requirements Ability to work … within the Government Digital Service (GDS) framework Knowledge of GDS Service Standards, WCAG 2.2 and GDPR principles Experience designing customer portals, appointment booking systems, case management platforms or service tracking applications Experience working with enterprise software or complex business-critical systems Knowledge of service design methodologies and digital ...

dashboards (within assigned permissions), ensuring stakeholders can access accurate, timely information and that reporting definitions are understood and applied consistently. Undertake secure data management activities within Salesforce (within assigned permissions), including routine data updates and controlled imports/exports where authorised, and escalate requests requiring elevated access … large quantities of data. Experience in using, compiling and maintaining databases, extracting data and compiling reports. Experience providing first-line Salesforce support in a case management environment (e.g., Service Cloud), including troubleshooting common user issues and escalating incidents/requests to an IT or systems team. Experience creating ...

dashboards (within assigned permissions), ensuring stakeholders can access accurate, timely information and that reporting definitions are understood and applied consistently. Undertake secure data management activities within Salesforce (within assigned permissions), including routine data updates and controlled imports/exports where authorised, and escalate requests requiring elevated access … large quantities of data. Experience in using, compiling and maintaining databases, extracting data and compiling reports. Experience providing first-line Salesforce support in a case management environment (e.g., Service Cloud), including troubleshooting common user issues and escalating incidents/requests to an IT or systems team. Experience creating ...

uptime, response-time, and service-level metrics.Improve mean time to repair and reduce avoidable customer downtime.Oversee installations, preventative maintenance, break/fix, escalation, and case-management processes.Ensure customers successfully adopt ONI applications and workflows and receive appropriate applications support.Identify customers at risk and coordinate cross-functional recovery plans.Identify … scientific instrumentation or a related technical market.Demonstrated people leadership and experience managing distributed technical teams.Experience managing service economics, renewals, and customer experience.Strong operational, escalation-management, and cross-functional leadership skills.Ability to build scalable processes in a growing installed-base environment.At ONI, we understand that a fulfilling career involves more ...