Customer Success Manager
- Hiring Organisation
- Confero
- Location
- City of London, London, United Kingdom
Responsibilities Own and manage the post-sales customer experience across Luminance’s product suite Lead structured onboarding engagements, ensuring clear milestones, timelines, and stakeholder alignment Guide customers through change management and drive strong user adoption across teams Act as the primary point of contact during onboarding … related customer-facing role within B2B SaaS - or experience as a legal professional transitioning into LegalTec Demonstrated ability to manage structured onboarding processes or customer-facing project Experience supporting customers through technology adoption or organizational change initiative Experience supporting customers on guided, consultative software platforms (not purely self ...