51 to 75 of 106 Customer Experience Jobs in Berkshire

more project features, under minimal guidance. Collaborates with others to support the piloting of new technology capabilities and features that enhance the customer experience across commercial products. Supports ongoing innovation by developing scalable, maintainable, and efficient systems aligned with organizational objectives and global technology standards. The Skills … Bring: Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scaleChallenge the Status Quo: Comfort in pushing the boundaries, 'hacking' beyond traditional solutionsLanguage Expertise: Expertise in anyone programing language (e.g., Java, C#, C++, GO, Python, Scala, Java scripts ...

wider operational change. You'll take ownership of the end-to-end transformation, including the migration from SAP to Salesforce, launch of a new customer portal, and redesign of key business processes and services. What you'll be doing as a Business Transformation Lead Building on the strong foundations … programme towards delivering meaningful outcomes for customers, colleagues and regulators. At the heart of the role is creating a simpler, more consistent and customer-focused service through smarter digital channels, increased self-service, improved visibility and communication, and more effective ways of working. Own the transformation vision for Project ...

like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications. The Consultant will ensure that both external (Keyloop customer) and internal project activities as assigned by Project Managers, Project Lead, Lead Consultant, are deployed to quality and time-managements expectation set forth … signed order and within the legal frameworks. The role will engage with customer remote and onsite (alongside other Key loop teams and functions) - ensuring accurate discovery, documentation, configuration, training and post go-live support in line with Key loop deployment methodology Surestart. Also attend product reviews to ensure ongoing ...

digital leader, you will shape the DTC strategy for JDE brands, set clear channel roles within the wider ecommerce landscape, and drive excellence across customer experience, conversion, CRM, content, trading, forecasting and operations. You will work closely with global teams to leverage shared capabilities, influence platform and technical … centric business model. You will lead a cross‐functional team to elevate the performance of the DTC websites, shaping impactful activation plans, improving the customer journey and optimising conversion, CRM, subscriptions and retention. Working closely with marketing, brand, global commercial and global DTC teams, you will ensure campaigns, content ...

summary: The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. This role translates customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs … what is sold and what is delivered. The Senior Service Solutions Analyst is a hands‐on individual contributor who brings strong analytical skills, consultative customer engagement, and practical delivery knowledge to support complex enterprise opportunities. Reporting to the Senior Manager, Service Sales Organization, this role collaborates closely with Sales ...

platform. This role is responsible for the end-to-end ownership of the product lifecycle, ensuring technology investments deliver measurable business value while meeting customer and operational needs. Working closely with business stakeholders, technology teams, and external partners, you will drive product innovation, shape roadmaps, prioritise delivery, and champion … from discovery and design through development, optimisation, deployment, and ongoing operational support. Define, manage, and prioritise the product backlog, ensuring alignment with business objectives, customer needs, strategic priorities, and product roadmaps. Drive product delivery by prioritising features and enhancements based on business value, customer impact, cost efficiency ...

in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position … ideal for someone with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your ...

countries; we go all the way to enable global trade for a growing world. We leverage cutting-edge technology to optimize operations, enhance customer experience, and drive business growth. We are seeking a Senior Data Engineer to join our team and play a pivotal role. About The Role … data quality, and platform stability Drive automation, observability, and supportability across data, analytics, and AI/ML solutions Our Ideal Candidate Strong data engineering experience with hands‐on delivery of scalable data pipelines, data products, and analytics foundations Advanced SQL skills with the ability to design performant queries, data ...

role. We're looking for someone who can build trusted relationships, influence stakeholders, drive initiatives into action and confidently engage in both partner and customer-facing sales conversations. What You'll Do: Develop and execute joint growth plans with Softcat Build strong relationships across sales, technical and leadership teams … Drive enablement programmes that increase seller confidence and capability Support and occasionally lead customer engagements and sales opportunities Identify, develop and accelerate pipeline opportunities Execute strategic growth initiatives and campaigns Coordinate resources across Extreme to deliver outstanding partner and customer experiences Maintain forecast visibility and support revenue growth ...

Manage the day-to-day operational processes supporting Blueprint (training) programs across the Geotechnical portfolio, ensuring consistent execution, stakeholder coordination, and high levels of customer engagement while supporting regional and global programs. Provide operational support for OpenGround and PLAXIS training services and Blueprint programs, including registration management, learner administration … training logistics, customer communications, and reporting activities supporting regional and global programs. Coordinate end-to-end administration of Open Enrolment training courses, including quote generation, order processing, approval workflows, customer onboarding, and invoicing coordination. Act as the primary operational contact for customers with procurement, vendor onboarding, purchase order ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

innovative, and thrive at all points in their careers. Responsibilities Own and grow a portfolio of accounts across the South West UK, developing strategic customer relationships to drive long-term business growth. Identify and win new business opportunities while expanding existing accounts through consultative, value-based selling. Achieve … pipeline of opportunities across the territory. Partner with Application Engineers, Product Specialists, and Channel Partners to deliver tailored test and measurement solutions that meet customer needs. Engage with customers across key technology markets, including AI, 5G/6G, aerospace & defence, semiconductor, electronics, and advanced manufacturing. Develop and execute territory ...

ensures acquisition activities are delivered to time, cost, and quality while supporting shareholder and business objectives. Why this role matters; Maintaining network coverage and customer experience depends on acquiring and retaining the right sites at the right time. This role ensures acquisition activities are effectively managed, risks … acquisition processes, reporting, and delivery practices Promote collaboration across suppliers, shareholders, and internal teams to achieve successful outcomes Who we’re looking for; Experience delivering complex programmes or projects across multiple stakeholders and suppliers Proven ability to deliver within structured governance and control frameworks Strong understanding of acquisition, planning ...

events and executive engagement programmes, including planning, audience selection, invitation strategy, registration, on-site execution, post-event follow-up and ROI measurement to strengthen customer relationships and accelerate pipeline. Act as the trusted marketing partner for Sales, Client Directors, Product Marketing, Digital Marketing and regional teams to ensure marketing … tools to improve planning, execution, reporting and productivity. Measure success through pipeline contribution, account engagement, opportunity acceleration and marketing influence on commercial outcomes. Required Experience & Skills 2-4+ years' experience in B2B marketing, ideally within enterprise SaaS, technology or another complex B2B environment. Previous experience ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … eGain, we've spent years building what Gartner calls the best AI-powered knowledge management platform on the market. Now we need a Senior Customer Success Manager who can turn that advantage into lasting partnerships and exponential growth. The OpportunityYou'll be the strategic advisor our Global 2000 clients ...

improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed Services … proven track record in team leadership. Stellar customer handling and escalation management skills. The ability to communicate technical information with clarity to diverse audiences, including senior stakeholders. A knack for prioritising tasks and delivering under pressure with strict deadlines. Technical know-how in IT systems, networks, databases, Microsoft, VMWare ...

would hosting a room of Red Team members; from talking business benefits to bits and bytes. The successful DSA drives a superior customer experience by delivering technology solutions tailored to customer needs and is able to exceed their assigned quota. What you'll doArticulate the value … hygiene Conduct online webinars or in-person presentations to generate qualified leads Travel as needed We're looking for someone withSignificant enterprise software sales experience, generating and closing large & complex software transactions with the biggest customers in the region A strong team mentality - selling is a team sport ...

Turbomachinery commercial operations. Based in Slough, this unique hybrid role combines digital innovation with commercial ownership, creating a seamless "single source of truth" from customer enquiry through to order fulfilment. Working closely with Sales, Engineering and Operations teams, you will leverage data analytics, automation and process optimisation to enhance … customer experience, improve decision‐making and drive profitable growth across our Dry Gas Seals product and service portfolio. This is an exciting opportunity for someone who thrives on continuous improvement, enjoys turning data into actionable insights and wants to make a measurable impact on business performance. Responsibilities: Digital ...

company to identify and mitigate potential gaps within processes and cycles Document and monitor requirements needed to institute proposed updates in relation to customer experience Work alongside sales teams to successfully monitor progress and implementation of initiatives Account for possible project challenges or constraints and proactively seek … presenter The role will be based at our Reading location and is an in-office position. REQUIRED QUALIFICATIONS Minimum of five years of professional experience in IT solutions Experience within cybersecurity industry, preferred Understanding of best practices regarding system security measures Advanced understanding of business analysis techniques ...

Turbomachinery Commercial operations by establishing a single thread of truth from enquiry to order, leveraging data and digital tools to optimise decision-making, enhance customer experience via automated cross departmental collaboration, and deliver improved commercial performance in Dry Gas Seals. Commercial Responsibilities Own and deliver timely, accurate quotations … process purchase orders, ensuring alignment with quoted scope, pricing, and contractual terms Partner with Sales to develop opportunities, leveraging installed base knowledge and customer insights Additional duties as assigned by the local commercial manager. Digital & Data Responsibilities Lead data governance and quality improvement initiatives for Turbomachinery Commercial datasets Design ...

current and past clients, plus the ability to create similar synergies at new accounts. Essential Duties and Responsibilities: Identify, win and expand enterprise customer accounts across AI training/inference, HPC, data platforms, cloud, IoT and edge. Build multi-threaded relationships and executive sponsorship in large complex customers. Drive … pipeline accurate and current, progress deals with clear next actions, and forecast credibly. Collaborate cross-functionally with commercial, technical and operations teams to ensure customer experience excellence. Qualifications: 5-10+ years in enterprise business development/strategic sales for infrastructure (servers, storage, AI/HPC, cloud/ ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … enterprise knowledge management. You'll work with Fortune 500 companies and government agencies on their most strategic AI initiatives, architecting solutions that power customer service, agent assistance, and field operations at scale. This isn't just implementation work—you're helping shape how the world's largest organizations harness ...

shape the MSP service desk. You will lead a team of about 17, based mostly in Maidenhead, guiding people, processes, and customer experience as the business grows toward doubling in size. You will set direction across strategy, performance, automation, and AI, focusing on SLAs, metrics, and continuous improvement. ...

cross-functionally to align product and engineering goals Handle the critical moments – confidently manage incidents and high-pressure challenges What you’ll bring Strong experience delivering complex software systems at scale Solid understanding of architecture, APIs, and database design Experience with DevOps, CI/CD, testing, and modern … help shape engineering culture You’ll be part of a business that genuinely cares about the people it supports, with a strong focus on customer experience and meaningful impact . You’ll have the autonomy to shape solutions, the platform to influence change, and the opportunity to grow ...

Technology and Support Services (TSS) organization. Strive for continual improvement with team organization, processes and procedures. Maintain reporting of key performance indicators (KPI).Develop customer-facing and internal documentation on best practices, troubleshooting flowcharts, training materials and FAQs to ensure consistent customer experience. Communicate with Engineering, Applications Engineering … Marketing, Category Management, Supply Chain Services, and Quality Assurance divisions of any product problems, opportunities, or emerging customer needs. Provide subject matter expertise and leadership for data centre mechanical and electrical (M&E) support activities, including power distribution, UPS, generators, cooling, airflow management, and environmental monitoring systems. Support data ...