276 to 300 of 754 Customer Experience Jobs in London

board level. Set our strategic view on the future of ecommerce Maintain a sharp, well evidenced point of view on where ecommerce technology and customer experience are heading, and what that means for the organisations we work with. Translate developments in AI driven personalisation, agentic commerce, unified commerce … team to add a layer of genuine problem diagnosis to their discovery and requirements work, building a more complete picture of the business and customer challenge before solutioning begins. Champion the principle that understanding the business and customer challenge is the foundation on which good requirements gathering ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … product-market fit. We're embedded in squads with Product Managers, Data Scientists, Designers, User Researchers, and Sales, bringing the voice of the customer and market into what we build, how we position it, and how we take it to market. We own customer and market understanding, positioning ...

integrations and go-lives Raise the engineering bar through code review, architecture reviews, and mentoring An ideal candidate has 6+ years of software engineering experience, with senior-level ownership of production systems and genuine full-stack range Hands-on realtime systems experience, such as voice applications, WebRTC/… modern front end (React, TypeScript) and depth on the backend (Scala or another JVM language, and/or Python), along with cloud infrastructure experience on GCP or AWS A track record designing, building, and maintaining RESTful APIs, microservices, or event-driven systems Familiarity using AI coding tools ...

building a new Customer Success team and are hiring a VP, Customer Success Manager to own our most strategic insurance customers. You will be the customer's senior point of continuity across Support, Delivery, and Sales, and the person accountable for retaining and growing the revenue … Sapiens Sapiens International is a global provider of core software for the insurance industry, serving Property & Casualty, Life & Pensions, and Reinsurance carriers worldwide. Our Customer Success team keeps and grows our most strategic customers beyond go-live. What you will do Own the senior relationship for a portfolio ...

business outcomes through implementation, adoption, and scale while partnering across Commercial, Sales, Marketing, Product Development, Operations, Planning, Supply Chain, Digital Technology, Analytics, Compliance, Finance, Customer Experience, and other key functions. Strategic Growth Execution Lead execution of SharkNinja's highest-priority growth initiatives, ensuring successful delivery of measurable business … teams and sustained beyond initial launch. Executive stakeholders aligned on priorities, with transparent reporting on progress, risks, and course corrections. What You'll Bring Experience 12+ years of experience in strategy execution, business operations, consulting, program leadership, commercial execution, or related disciplines. Proven track record leading complex cross ...

Managing Director Europe, this role has full responsibility for the development and execution of the UK business strategy, including sales growth, operational performance, profitability, customer satisfaction, and employee engagement. As the senior leader of FORTÉ UK, the Country Manager will be responsible for developing and executing an approved annual … best practices. The Country Manager will directly recruit, hire, develop, and manage the UK team while fostering a culture of accountability, collaboration, innovation, and customer focus. Key Responsibilities Develop and execute the UK business strategy in alignment with European growth objectives. Build, lead, and develop a high-performing ...

lasting impact. YOU WILL: Scoping, selling, architecting and delivering a wide variety of Data & Analytics solutions for our clients. Fostering a high-quality human experience for our team through effective coaching, mentoring, development of career paths, and modelling superior management and leadership skills. Continue to build the team … action through high-quality work delivered on time and on budget to our clients. Collaborate creatively with other North Highland capabilities (such as Experience Design or Supply Chain) to create unique cross-functional value-add solutions to clients. Collaborate creatively with our client account teams to grow existing ...

party consultancies. KEY DUTIES: Application Strategy & Ownership Own the application roadmap for group wide IT applications & AI solutions, ensuring alignment with business strategy and customer experience goals. Define and maintain application lifecycle roadmap, including upgrades, enhancements, rationalisation and retirement. Act as the primary application owner, accountable for availability … related field. Project Management Certifications (PRINCE 2, SCRUM, AGILE PM etc.). Business Analysis certifications (PMI-BA). IT Service management (ITIL V4). EXPERIENCE (Essential): Understanding of R&D, sales and marketing, production workflows, objectives and challenges for global businesses selling physical & or digital products both ...

quotes and order related queries Responsible and accountable for the data accuracy and integrity in CRM Support all Pre and Post Order Management Increasing Customer Experience, Satisfaction and Loyalty. Key responsibilities for this job: Responsible for the accurate processing of quotes and sales orders for clients, either from … actively engage with teams across the company Review new sales leads ensuring data accuracy and validity of data within the CRM system Own customer and internal department queries/escalations Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate ...

Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As Harvey continues to scale its customer offerings for strategic customers, we are hiring a Technical Account Manager to join our Customer Success organization. This role serves as a high … rapid, expert handling of complex, time-critical, and sensitive issues. The Technical Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft … insurance value chains, emerging digital and data-driven capabilities, and the ability to position solutions that solve for core system modernization, process automation, customer experience, risk optimization, regulatory compliance, and claims transformation. Key Responsibilities 1. Strategic Account & Pipeline Development Identify, qualify, and target insurance accounts preferably across Life ...

online but out there, in real life. We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half … design and customisation tools, cart, checkout and payments, business accounts, and equally true of order orchestration, manufacturing, fulfilment, shipping and the tooling our Customer Service and Operations teams use. The problems worth solving here run the length of that journey, and the hardest ones are usually the ones that ...

London £60,000-£75,000 | Hybrid | London We're hiring a Senior Data Analyst to join a growing Marketing Science team within a leading customer experience agency. You'll work across marketing analytics, customer journey analysis, campaign effectiveness and digital analytics , turning data into clear insights that … influence client and business decisions. What you'll be doing: Lead analytics projects and take ownership of delivery Analyse campaign and customer journey performance Use SQL and/or Python to generate actionable insights Work with tools such as GA4, Adobe Analytics or similar Build and develop dashboards ...

Hybrid, 3 days in office This is a strong opportunity for a Senior Data Analyst to work across high profile marketing analytics projects, combining customer insight with commercial impact. You will have real visibility with stakeholders and the chance to influence how data drives business decisions. The Company They … leading customer experience consultancy within a global network, working at the intersection of data, marketing, and technology. Their analytics function brings together data science, analytics, and strategy to improve customer engagement and business outcomes. Teams operate in a collaborative, project based environment with exposure across multiple clients. ...

Senior Machine Learning Scientist - REMOTE This is an opportunity to join a high-growth AI SaaS business using NLP and GenAI to transform unstructured customer feedback into actionable business insights. You'll work at the intersection of Machine Learning research and production, developing models that directly influence customer experience and commercial outcomes. The Company They are an AI-focused technology company helping organisations unlock value from large-scale customer feedback data. With strong growth, expanding enterprise clients, and significant investment in AI, they are building innovative NLP and LLM-powered products that drive measurable business ...

influencers. Partner with our pre & post sales teams as well as senior and executive internal stakeholders to remove roadblocks, create opportunity and ensure customer success and long term value for the customer. Manage, track and report sales activities through Salesforce, Sales Navigator and 6Sense. Based on regional needs, craft … customers; look for opportunities to adopt additional products and introduce sales team members to additional internal buyers for cross‐sell opportunities. Proactively transition the customer to the customer team following the close of the initial customer sale to ensure a smooth customer transition and onboarding. Travel ...

dedicated ServiceNow Managed Service provider, founded in 2016 by highly experienced Service Management and ServiceNow sales and delivery professionals. We have a wealth of experience working both as customers of ServiceNow and as specialist consultants and have delivered solutions spanning nearly every aspect of the platform. We are looking … experienced service professionals with a passion for driving an excellent customer experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role The Business Process Consultant role works with our customers ...

project manager with proven experience in delivering major SAP projects to large corporate customers. Being the point of focus for our clients, you will take responsibility for and execute large scale change utilising a formal project management methodology such as SAP Activate or Prince2. Having a keen interest … consultants around the globe in delivering SAP based transformation programmes to the highest standard. Thriving in a can-do environment, you’ll use your experience of running end-to-end SAP projects to juggle the appropriate workstreams ensuring everything delivers to your plan. Keeping the customer ...

Senior Product Manager – Customer, Access & Identity Department: Product & Technology Employment Type: Full Time Location: London Reporting To: Group Product Director Description We are looking for an experienced Senior Product Manager to take the lead on our Customer, Access and Identity roadmap, owning a portfolio of initiatives that bring … together our customer data and modernise how customers access our products. This is a pivotal role in shaping how we identify, authenticate, and understand our customers across the business, and in turning a newly combined organisation into a single, coherent customer experience. You will own the product vision ...

About the Job you are considering:We are seeking a highly skilled and experienced Senior Mobile Solution Lead (iOS and Android) to join our Experience Design & Engineering Capability Unit. In this role, you will lead the development of innovative mobile applications, ensuring high performance, scalability, and maintainability. You will … work with leading organisations across financial services industry to design, build, and deliver cutting-edge mobile applications that transform customer experiences. You’ll bring expertise in native mobile development (Swift, Kotlin/Java) as well as cross-platform frameworks where relevant (Flutter, React Native), and collaborate with architects ...

initiatives. Configure and support CargoWise modules, including Forwarding (Ocean, Air, and Road), Customs, Warehouse, Transport, Finance, Rates and Tariffs, Tracking and Visibility, eCommerce, and Customer Portal capabilities. Define solution architectures and integration requirements with enterprise applications. Collaborate with technical teams to design integrations, data migration, and reporting solutions. Program … growing the CargoWise consulting practice and developing market offerings. You Have a broad business skill set including stakeholder management, problem-solving, and resilience Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences Have excellent interpersonal skills and strong written and verbal ...

through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster … purchase, travelers make multiple searches and find the ‘best trip’ and ‘best deal’. The Offers Domain team is tasked with giving the customer a simple, clear, accurate, transparent pricing throughout their shopping and booking journeys. We do this by putting the customer first, creating capabilities that ...

Delivery Lead with proven experience in delivering major SAP projects for large corporate customers. Being a critical point of focus for our clients, you will take direct responsibility for Solution Design & Delivery on business transformation programmes, often at global scale, based on Limelight's delivery methodology. With a strong … based solution delivery leadership you’ll have a clear understanding of the implementation lifecycle for transformation Programmes based on SAP and have demonstrable experience leading delivery teams from initial discovery and technical scoping work through solution design and implementation right through to successful transition into live service. ...

Shape the future of employee experience by leading the strategic design and research initiatives, that blend business needs and user insights, empowering our 300,000+ employees to do their best work. As an Experience Design Vice President in Employee Experience, you will play a pivotal role … shaping the user experience across our products and services across key Client/Employee Collaboration and Communication journeys. You leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. You work closely with ...