101 to 125 of 139 Customer Experience Jobs in the Midlands

Tech support VDI as part of Uk Infrastructure Team supporting the Virtualised Desktop environments, the role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, Liaising with TSMs, projects, and other parts of the business to carry … Profile Management. Support User Workspace Environments: Implement and utilise tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms. Good understanding of Microsoft server products (Windows 2012-2022) Good understanding of the certificate renewal process and certificate chains within Citrix Troubleshooting ...

handles telephone, web chat and email enquiries, resolves first-line issues, manages future work bookings and keeps accurate records while delivering a clear, professional customer experience. You will report into the Technical Support Manager and regularly collaborate with other teams within the division. How We WorkAs a First Line … capture useful diagnostic information. Escalating unresolved queries with a clear summary, evidence and steps already taken. Tracking open enquiries, provide updates and handle customer information securely. Maintaining strong knowledge of supported 1link products and processes. Sharing call, email and booking workloads to maintain service coverage. Following agreed procedures, keep ...

experienced Account Manager to join their growing team. This is an excellent opportunity for a relationship-focused sales professional who enjoys developing existing customer accounts, building long-term partnerships, and delivering exceptional customer outcomes. Importantly, this is not a new business role. You'll inherit an established customer base and focus on account growth, retention, and customer satisfaction. Key Responsibilities Manage and develop a portfolio of existing customers. Build strong relationships with key stakeholders across client accounts. Identify opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning ...

experienced Account Manager to join their growing team. This is an excellent opportunity for a relationship-focused sales professional who enjoys developing existing customer accounts, building long-term partnerships, and delivering exceptional customer outcomes. Importantly, this is not a new business role. You'll inherit an established customer base and focus on account growth, retention, and customer satisfaction. Key Responsibilities Manage and develop a portfolio of existing customers. Build strong relationships with key stakeholders across client accounts. Identify opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning ...

technology workstreams, and report to senior leadership. You will shape governance, manage cross-functional teams, and ensure successful deployment with a focus on customer experience, operational continuity and value delivery. #J-18808-Ljbffr ...

offers hybrid working across the UK, with flexible arrangements and opportunities to mentor junior analysts while collaborating with stakeholders to minimize losses and improve customer experience. #J-18808-Ljbffr ...

businesses work and how people feel at work. At Perk, were driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings … from the travel and SaaS industries, representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work, wed love you on the team. Visit to learn more. Business Automation Specialist Customer Care About the Role Customer Care ...

scale native apps. You will lead multiple Android engineering teams, set technical direction and collaborate with product, design and other disciplines to deliver performant customer experiences. The role emphasizes architectural thinking, mentorship of junior engineers and a strong focus on automated testing (JUnit, Espresso). #J-18808-Ljbffr ...

central Coventry, this is a newly created position offering the opportunity to play a key role in maximising sales from both new and existing customer opportunities. You will work closely with the wider sales team, proactively following up warm leads, quotations and appointments, developing new opportunities and ensuring customers … receive a professional and seamless experience throughout the sales process. The Role Your responsibilities will include: Proactively following up post-appointment sales opportunities and converting prospects into customers. Following up quotation requests and identifying opportunities to generate additional business. Developing relationships with new and existing customers via telephone ...

aligned with the client's long-term goals. This involves collaborating with technical teams to architect solutions that are scalable, reliable, and innovative. 5. Customer Relationship Management: • Building and maintaining strong relationships with client, acting as a trusted advisor, guiding clients through the selection and implementation of enterprise … networking solutions, ensuring high levels of customer satisfaction and long-term loyalty. 6. Market Leadership and Expertise: • Staying at the forefront of industry trends, understanding the latest enterprise and networking technologies, and positioning the company as a leader in these areas. • Using this expertise to influence both internal stakeholders ...

will leverage the MAS portfolio, build strategic relationships, and lead opportunities from discovery to close, while navigating complex environments and delivering world-class customer experiences. This fully remote role offers strong career progression within a high-performance sales culture. #J-18808-Ljbffr ...

contracts across your region. Identifying and securing new regional and national business opportunities. Generating leads through cold calling, tenders, contract renewals, previous customers, customer referrals, and internal leads. Managing the full sales cycle from initial enquiry through to contract award. Meeting customers to understand their requirements and carrying … site surveys. Recommending the most suitable service solution based on customer needs. Preparing, submitting, and following up on quotations within agreed timescales. Building strong customer relationships and delivering excellent service throughout the sales process. Maintaining accurate and up-to-date records on the CRM system. Ensuring a smooth ...

Automation Solutions (MAS). This role demands a proactive, growth oriented mindset and the ability to navigate complexity and ambiguity while delivering world-class customer service. The successful candidate will leverage the full MAS portfolio to penetrate new markets, build strategic relationships, and execute winning strategies. While not essential … delivering tailored solutions that create long term value. Demonstrate agility and resilience in navigating ambiguity and complex decision-making environments. Deliver world-class customer experiences through responsiveness, consultative engagement, and solution-oriented selling. Collaborate effectively across business units and functions to maximize opportunities and align with strategic objectives. Actively ...

programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale-up or similarly complex environment. You’ll work closely with senior stakeholders, technology teams and suppliers to improve … measurable outcomes. Manage strategic suppliers, performance, contracts and operational risk. Drive excellence across Incident, Problem, Change, Release and Capacity Management. Improve service integration, user experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience ...

experienced Account Manager to join its successful team. Delivering innovative technology services to businesses across the UK, the company is known for exceptional customer service and tailored solutions that improve efficiency, strengthen security and maximise IT investment. Its portfolio includes managed IT support, cloud services, cybersecurity, networking, hardware, software … Account Manager, you will take ownership of an established portfolio of clients. You will build trusted relationships, identify opportunities for growth and ensure every customer receives an outstanding level of service. The Role Your responsibilities will include: Managing and developing an existing portfolio of business accounts. Building strong relationships ...

About the team At OSB Group, we are continuing to invest in our technology platforms to deliver exceptional customer experiences and support our growth ambitions. We are now recruiting for a Principal Engineer – Salesforce to drive the development and evolution of our Salesforce-based CRM platform. This … will shape the engineering strategy and ensure the delivery of scalable, secure CRM solutions supporting key business domains including lending, savings, broker journeys, and customer servicing. Salesforce plays a central role in our customer platform, enabling seamless end-to-end journeys across acquisition, onboarding, and servicing. These roles ...

Service Sales & Solutions Leader to drive growth in its Intelligent Customer Operations Practice. You will develop and close a sales pipeline, design CX solutions, and collaborate with stakeholders across Capgemini and client organisations to deliver omni-channel customer journeys. The role spans hybrid working across UK offices ...

businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team … travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. Junior Automation Specialist About the Role Customer Care at Perk ...

Were looking for a Problem Manager to join our Support Services team and help drive service stability, reduce repeat incidents and improve the overall customer experience. This is a key role focused on identifying recurring issues, leading root cause analysis and working closely with Service Desk, TechOps, Engineering, Product … opportunities for improvement. Create and maintain a prioritised list of key problems, focusing on areas with the greatest opportunity to reduce incident volume and customer impact. Work closely with Service Desk, TechOps, Engineering and Product teams to identify permanent fixes and service improvements. Provide clear updates on problem status ...

Launch your tech career with Invoco Telecom in Bromsgrove as an Apprentice Customer Support Engineer. You’ll help customers with VoIP and broadband services while building your networking and troubleshooting skills, with potential progression to a degree for the right candidate. Role Be part of our award-winning first … line customer support team, handling calls and emails, logging tickets, and resolving VoIP and broadband issues You’ll receive expert training from experienced engineers, gain real-world telecoms experience, and build the technical and communication skills to progress into a full-time Customer Support Engineer role ...

Youwe, we build composable digital platforms that connect systems, data, and customer experiences. As a Senior Full-Stack Headless Developer, you bridge design and backend systems to create seamless, scalable, and high-performing applications for international clients. Working closely with designers, engineers, and clients, you translate creative concepts into … mentor developers through technical leadership and code reviews Ensure accessibility, usability, and development best practices are applied throughout projects 5+ years of commercial experience building modern React applications Strong experience with React, Next.js, TypeScript, Node.js, HTML, CSS, and JavaScript Experience working with REST APIs, GraphQL, and backend ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

this role, you’ll work alongside subject matter experts to shape detection strategies and develop technical solutions that reduce losses while maintaining a great customer experience. You’ll use your programming expertise to build queries and deliver insights, representing our team across the business and the wider industry. This … your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance ...

SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.Enterprise Customer ManagerLocation: UK, Solihull, BirminghamEmployment: EmployeeLanguages: EnglishOur people are our most important resource, and we’re seeking an experienced Enterprise Customer Manager to join … client base, increase deal size, and achieve aggressive revenue growth targets.Lead complex, full-cycle sales campaigns, leveraging buyer-centric selling techniques. This includes leading customer and partner engagements, negotiating commercial agreements, and developing commercial terms.Effectively collaborate with partners to drive joint sales efforts, delivering on SOTI’s strategic vision ...

Hybrid TISSL, ClearCourse Hospitality's premium EPOS brand, is looking for a Director to set the strategic direction, drive revenue growth and own the customer experience. This is a BU leadership role with a team spanning product management, account management, new business, and implementation. To be considered for this … role, you must have direct, hands on experience with restaurant or hospitality POS systems. Applications without this will not be progressed. Key accountabilities: Own and deliver new ARR targets, leading a BDM team with a disciplined, insight-led sales approach across premium restaurant groups, hotel F&B, and Michelin ...