126 to 139 of 139 Customer Experience Jobs in the Midlands

growing SCC'spresence across the North East public sector. While this is largely a white-space opportunity, SCC already has a strongreputation, established customer relationships, and significant capability inthe region. Your role is to take that story to market — building newrelationships, re-engaging existing ones, and creating opportunities wherethere … leveragingSCC's existing regional footprintEngage at CIO/senior leadership level, shapingopportunities through early discoveryDevelop and position enterprise, managed, andprofessional services solutions aligned to customer outcomesTake full ownership of opportunities end-to-end — fromcreation through to successful closeMaintain accountability post-sale, ensuring alignmentbetween what is sold, delivered, and achievedAct ...

routing and handover of escalated tickets to maintain service quality and resolution times. Support users through telephony and digital support channels, ensuring a positive customer experience. Contribute to the management of a small international user population across regions including North America and Asia. Work closely with Service Management … support trends and identify recurring issues, risks, or improvement opportunities during the rollout. Assist in documenting and maintaining end-to-end support processes and customer journeys. Collaborate with customer, service desk, and technical teams to ensure a seamless deployment experience. Key Skills & Experience Previous Service Desk, Helpdesk ...

relationships with aligned distribution partners to maximise incentives, manage cost optimisation and drive value across the distributors resources, market intelligence and data. Skills and experience: Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly. Negotiation Skills: Proficiency in contract negotiation and conflict resolution. … understanding of the software and technology landscape Strategic Thinking: Business acumen and the ability to align vendor strategies with organizational goals. Leadership and Teamwork: Experience in cross-functional collaboration and mentorship. Industry Knowledge: Experience in vendor management within the technology sector. Experience in: data protection, cyber‐resilience ...

hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively … required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers. Cover site roles where required due to planned ...

TypeScript React js OpenAI Anthropic Azure/AWS PostgreSQL Vector Databases LangChain REST APIs Docker What we're looking for Commercial software engineering experience building modern web applications. Hands-on experience with Generative AI or LLM integrations. Strong product mindset with the ability to think about customer ...

part of the team, sharing insights, fostering effective communication, and contributing to a collaborative environment that promotes continual improvement in application management. Skills and experience: Expertise in Primary Application: Demonstrated proficiency and extensive experience in the primary application, showcasing comprehensive knowledge of its functionalities and operational intricacies. Data … Proven understanding of data usage within the primary application, with the ability to analyse and optimize data flows for improved performance. Integration Competency: Previous experience in evaluating and managing integrated applications, ensuring a holistic understanding of their impact on the primary application. Effective Communication Skills: Strong interpersonal and communication ...

acquisitions. In your Legal Counsel role, you will possess a wide understanding of legal principles, enjoy working with different internal business teams and have experience in a high-performing commercial setting. We're particularly interested in lawyers with significant experience in IT contracts, (particularly product/SaaS resale … need for detailed day to day supervision at a transactional level. Key responsibilities: Draft, review, and negotiate contracts for commercial transactions, including general customer contracts, MSAs, consultancy arrangements, supplier terms and conditions, non-disclosure agreements and Develop and maintain standard SCC template contracts for improved business efficiency ...

real impact across the business. Key Responsibilities Take ownership of our House Brand warranty programme , managing claims, identifying trends and helping to improve the customer experience. Keep our product information accurate and up to date , maintaining our PIM system and ensuring seamless integration across our digital platforms. Work closely … with manufacturers and internal teams to enhance product content and deliver the best possible online experience for our customers. Produce valuable reports and insights that support Category Managers in making informed commercial decisions. Analyse product and sales data to identify opportunities for improvement, with plenty of scope to develop ...

would suit someone with a strong technical understanding of LED lighting, luminaires and associated electrical systems, who enjoys solving technical problems and delivering excellent customer service. As a Technical Support Engineer, you will need to have/be: Demonstrate strong fault-finding, diagnostic and problem-solving skills. Communicate technical … information clearly to both technical and non-technical audiences. Take a proactive, customer-focused and solution-oriented approach to technical support. Manage multiple priorities effectively while maintaining a high level of organisation and accuracy. Work confidently both independently and collaboratively as part of a team. Have a strong technical ...

behave. Join Us at Barclays as a Software Engineer. At Barclays, we're committed to building innovative technology solutions that power exceptional customer experiences and drive the future of banking. We're looking for a talented Software Engineer to join our growing engineering team and help deliver scalable, resilient … high-performing applications. Essential Skills: Java - Proven experience developing robust, scalable, and high-performance enterprise applications using Java, with a strong understanding of object-oriented programming principles, design patterns, and software engineering best practices. Spring Boot - Hands-on experience building and maintaining microservices using Spring Boot, including RESTful ...

talented data engineers. As a major UK energy provider, our client is committed to 100% renewable energy and sustainability, focusing on delivering exceptional customer experiences. It is initially a 6-month contract with potential to be extended. The role is Hybrid, with one day a week being based … others in the team and foster a culture of innovation and peer review within the team to ensure best practice. Knowledge and Skills: Extensive experience of Python preferred, including advanced concepts like decorators, protocols, functools, context managers, and comprehensions. Strong understanding of SQL, database design, and data architecture. Experience ...

evaluate products. Plan effectively and manage tasks in a time-constrained environment. Operate and manage in accordance with all company rules and policies.Skills and experience:• Strong communication and interaction skills with internal employees, clients, and colleagues. Participate in ongoing training and professional development opportunities to maintain knowledge. Coordinate with … privately-owned IT business, based out of the new 7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that ...

000+) + Company Electric Vehicle + Uncapped Bonus + Training + Benefits Are you a qualified electrician with experience installing EV charge points? Are you looking for a field-based role with a market-leading bonus structure, uncapped earning potential and the opportunity to work for a premium … electric vehicle charging sector. The company provides premium EV charging solutions to prestigious domestic and commercial customers, with a strong reputation for quality, customer service and installation standards. Due to continued growth, they are looking for an experienced Electric Vehicle Charging Electrician to join their permanent, employed installation team. ...

identifying new prospects, building relationships, and promoting IoT-based solutions to generate and grow revenue, acting as the primary client contact. Plan and conduct customer visits across sectors such as equipment rental and dealer networks. Monitor the assigned region to identify commercial opportunities and implement actions to convert them … revenue. Maintain high standards in sales operations while staying informed on relevant industry developments. Ensure strong back-office processes and deliver a high-quality customer experience. Build and maintain effective relationships with both new and existing customers, as well as internal sales teams, to support overall sales objectives. Work ...