101 to 125 of 369 Customer Retention Jobs in the UK

Ecommerce to lead the online trading strategy and digital growth of Myprotein UK. This role will be responsible for driving revenue growth, optimizing customer experience, and leading ecommerce performance across our direct-to-consumer channels.As Head of Ecommerce, you will own the end-to-end digital trading strategy, working … cross-functionally with marketing, CRM, product, analytics, technology, and operations teams to deliver exceptional customer journeys while accelerating commercial performance.This is a high-impact leadership role for someone passionate about digital retail, customer acquisition, conversion optimization, retention strategy, and scaling a world-class ecommerce business.Key ResponsibilitiesEcommerce ...

continuous improvement and professional development.**Role Description**(Including, but not limited to)* Lead and develop a team of Microsoft sellers focused on net-new customer acquisition, customer retention and growth across all revenue streams* Set performance expectations tied to revenue growth and customer outcomes* Implement … Build executive-level relationships with Microsoft stakeholders and establish strong collaboration with Microsoft sellers to maximize co-sell opportunities* Ensure proactive lifecycle management and customer success alignment* Represent the organization in joint planning and partner reviews* Serve as an executive escalation point for complex acquisition deals, contract negotiations ...

LondonCustomer Success – Customer Success/Full-Time/RemoteSoftware development is changing fast, and code is no longer written by humans alone. Secure Code Warrior is the AI Software Governance platform that gives organizations visibility into how their software is created, strengthens developer capability, and reduces risk before code … matter how the code is written!Based in or near London with the flexibility for periodic office presence and occasional travel for on-site customer engagements.Commercial Customer Success Managers at Secure Code Warrior take our customers from ordinary to extraordinary through a personalized success journey that guides, coaches ...

defined territory of primarily SMB and Mid-Market new and existing Alteryx customers in the UKI region. This hybrid role supports net-new customer acquisition, upsell and cross-sell, and renewals, with a strong focus on expanding the adoption and value of Alteryx solutions.This role works closely with Marketing … Alliances, Channel partners, Sales Engineering, and Customer Success to identify, qualify, and close opportunities while supporting customer retention and growth. Success in this role comes from proactive outreach, value-based selling, strong execution, and the ability to manage multiple opportunities across the sales cycle.Key ResponsibilitiesManage ...

Customer Success Manager Location: Gloucestershire, Herefordshire & Worcestershire (Hybrid with customer visits) Salary: Up to £45,000 + benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. … additional IT, Cyber Security or Software solutions could improve efficiency, security or business performance. Coordinate with technical and project teams to ensure a seamless customer experience. Proactively manage customer satisfaction, service improvement plans and retention. Act as the voice of the customer internally, ensuring issues are resolved ...

this role, you will be responsible for installation, maintenance, testing and calibration of balances, centrifuges, pure water systems and other associated laboratory equipment at customer sites in Gloucestershire whilst delivering excellent customer service.The team consists of 13 Engineers and we are looking forward to shaping the future with … ideally living in Gloucestershire, Warwickshire, Worcestershire or Herefordshire.Grow with us – Your Responsibilities On a daily basis you will be responsible for providing service and customer support during field and in house visitsYou will manage all on site installation, maintenance and test tasksThe ability to diagnose errors or technical problems ...

would like to work with an apprentice eager to help shape and embed new business processes which support all our users in their customer journey whether they’re on a mission to get more active, be healthier or attain high-performance competition standards You’ll be involved … work and be given latitude for your coursework to choose projects where business processes can be implemented or improved At the core of a customer service business is marketing, how we add value to our users, and how we capture more value from their continued patronage. Much ...

energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel … coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management ...

Product Manager is responsible for defining, delivering, and managing APS International Ltd's online money transfer products. The role owns the product roadmap, customer experience, and product lifecycle while ensuring secure, compliant, scalable, and innovative cross-border payment solutions. Key Responsibilities Own the product strategy and roadmap … International's digital remittance platform. Manage the end-to-end customer journey from registration and KYC to beneficiary management, transfers, tracking, and customer support. Work with engineering teams to deliver mobile and web product enhancements. Lead integrations with banks, payment gateways, card processors, mobile money operators ...

future of a market-leading product while working closely with customers, accountants, engineering teams, and senior stakeholders. You'll be the voice of the customer, the owner of the product vision, and a key driver of growth, innovation, and customer satisfaction. What will you be doing? As Product … Manager for KashFlow, you'll own the product roadmap from discovery through to delivery, balancing customer needs, commercial objectives, compliance requirements, and market opportunities. Key responsibilities include: Product Strategy & Roadmap Define and deliver the product vision and roadmap for KashFlow, aligned to the wider Accountancy division strategy. Build compelling ...

Product Manager - Loyalty - Retail SectorMy global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function. You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has:Experience ...

looking for an Account Manager to join our growing commercial team in London.This role is for someone who enjoys building long-term customer relationships while also driving commercial growth. You’ll play a key role in helping our customers succeed with Voyado’s products, balancing strategic account development with … operational ownership and commercial responsibility.You’ll join a collaborative and international team where Sales, Product, Customer, and Commercial teams work closely together—and where your work will directly impact customer growth, retention, and long-term partnerships.About the roleAs an Account Manager at Voyado ...

Support to lead Cloudinary’s worldwide Support organization and help redefine how technical support creates value for customers and the business.Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization. Beyond delivering operational excellence, you will … modernize Support through AI, automation, knowledge management, and data-driven insights—transforming Support from a reactive service into a strategic customer intelligence function.As a member of the Customer Success leadership team, you will serve as the voice of the customer, partnering closely with Engineering, Product, Customer ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated … across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate ...

across the UK Ministry of Defence (MOD), NATO, prime defence contractors and international defence organisations. The role is focused on developing long-term strategic customer relationships, winning profitable contracts and supporting sustainable business growth while ensuring full compliance with defence procurement regulations and security requirements. The successful candidate will … business leads. Develop annual sales and growth plans. Build and maintain a robust opportunity pipeline Monitor market trends, defence spending and procurement programmes. Customer Relationship Management Develop strategic relationships with: UK Ministry of Defence Defence Equipment & Support (DE&S) Defence Infrastructure Organisation (DIO) Prime Contractors Tier 1 and Tier ...

lead Cloudinary’s worldwide Support organization and help redefine how technical support creates value for customers and the business. Reporting to the Chief Customer Officer, you will own the strategy, operating model, and performance of a global, follow-the-sun support organization. Beyond delivering operational excellence, you will modernize … Support through AI, automation, knowledge management, and data-driven insights—transforming Support from a reactive service into a strategic customer intelligence function. As a member of the Customer Success leadership team, you will serve as the voice of the customer, partnering closely with Engineering, Product, Customer ...

years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building … your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect ...

years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building … your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect ...

customers to source effectively, stock efficiently, sell profitably and service competitivelyKlipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited … learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long term value across a defined portfolio of customers.This role ...

+ Holidays + Pension + Other Benefits Are you an organised and commercially minded sales support professional with experience in telecoms, IT or customer service? Do you enjoy managing customer enquiries, preparing quotations and coordinating orders through to completion? This is an excellent opportunity to join a leading … lifecycle across mission and business-critical network solutions. In this role, you will act as the first point of contact for day-to-day customer enquiries. You'll work closely with procurement, operations, finance and engineering teams to obtain pricing, coordinate order fulfilment and ensure customers receive an excellent ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything … doIn this role, you will have the opportunity to manage and develop an existing portfolio of corporate and public sector customers, supporting long-term customer success and business growth. Key accountabilities include:Develop and deliver account strategies for strategic customers and market segments, achieving performance objectives across the product ...

commercially minded Head of Marketing to lead the development of a scalable, measurable marketing engine that drives mid‐market and enterprise pipeline growth, supports customer expansion and retention, and drives revenue operations, reporting, and attribution. This is a hands‐on role for a senior B2B marketer … optimise a diversified channel mix across inbound, outbound support, partnerships, and campaigns, prioritising scalable, cost‐effective pipeline generation aligned with target payback periods Customer Expansion & Retention Own marketing’s contribution to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and churn reduction Support ...

week. This role is based in the London office.ResponsibilitiesProfessionally representing MRI and building mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and account development.Maximising opportunities for repeatable licence revenues.Recommending appropriate solutions and negotiating acceptable terms with the client.Achieving ...

LondonServices – Customer Services/Full time/HybridAbout HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. … success stories. As a pivotal link between our innovative software and our valued customers, you'll deliver specialized product guidance that aligns with each customer's business vision. Dive deep into understanding their technical requirements, building strong relationships, and championing their triumphs with our products.What You'll Do Dive ...

break boundaries; to power and empower those who want more. Role OverviewThe CRM & Loyalty Manager is responsible for owning and optimising the full customer lifecycle across CRM channels for Myprotein within THG Nutrition, driving retention, repeat purchase, and lifetime value through data-led, multi-channel marketing … scale.Key ResponsibilitiesLifecycle Ownership Own the end-to-end CRM customer lifecycle across acquisition, onboarding, retention and reactivation, defining key lifecycle moments that enhance engagement and customer experience.Optimise CRM journeys across web and app using personalised communications, segmentation and engagement strategies to drive loyalty, repeat purchase behaviour ...