76 to 100 of 369 Customer Retention Jobs in the UK

Managers. You will collaborate with existing customers, as well as new customers, identifying and on-boarding them. You will be passionate about putting the customer first and will ensure the delivery of exceptional customer service. Within this fast-paced role you will need to balance and prioritise your … market share. • Monitor individual and team performance against agreed KPIs, providing coaching and implementing improvement plans where required. • Build and maintain strong, long-term customer relationships to support customer retention, account growth, and client advocacy. • Ensure departmental KPIs and business objectives are consistently achieved and aligned ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

This opportunity is ideal for a recent graduate or a student in their penultimate year who is looking to develop valuable customer-facing experience within a fast-growing EdTech organisation. We welcome candidates who are eager to learn, build their skills, and gain hands-on experience working with customers … policy library with innovative software tools, developed in collaboration with thousands of schools and more than 1,000 education experts. The Role As a Customer Success Intern/Graduates at The National College, you'll join a collaborative, mission-driven team where your ideas matter. Working alongside our Customer ...

with an established and growing business that is looking for a commercially driven Business Development Manager to take responsibility for developing and managing key customer relationships, identifying new opportunities and driving profitable sales growth across the UK and international markets. This is an additional role as the team … expanding rapidly This is an excellent opportunity for a customer-focused sales professional who enjoys building long-term relationships, winning new business and working closely with technical and R&D/NPD teams to deliver solutions that meet customer needs. The Role As Business Development Manager, you will ...

your BirthdayUp to 2 volunteering days per yearYour own personal company Soldo cardEmployee Assistance ProgrammeTax efficient bike to work schemeThe roleWe are seeking a Customer Success Manager (CSM) to join our New Markets team, responsible for managing a portfolio of mid-market and enterprise customers, ensuring they achieve maximum … shape how value is delivered and realised in these environments.You will report to the Head of New Markets, playing a pivotal role in driving customer retention, expansion, and adoption. You will own revenue targets related to customer expansion and work closely with Pre-Sales, Onboarding ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

Pattern: Hybrid (office and home working) Salary: 30,000 per annum About Message Direct Message Direct is an award-winning UK contact centre and customer communications provider, delivering exceptional customer service solutions to organisations across a wide range of sectors. We support our clients through inbound customer … services, helping them deliver outstanding experiences to their customers every day. As our business continues to grow, we're looking for a proactive and customer-focused Key Account Coordinator to join our Sales Team. This is an excellent opportunity for someone looking to develop their career within account management ...

established and highly regarded consumer-focused organisation as it enters the next phase of an ambitious digital growth strategy. Following significant investment in technology, customer platforms and digital capabilities, the business is seeking an experienced digital leader to take ownership of its online growth agenda. This is a newly … created leadership role offering the opportunity to shape digital strategy, drive commercial performance and build a best-in-class customer acquisition and retention function. Reporting to a senior executive leadership team member, you will lead a multidisciplinary team spanning ecommerce, digital marketing, CRM, customer engagement ...

World fleet business unit. This is a senior leadership role focused on turning AI and data into tangible business outcomes — driving growth, improving customer retention, optimising operations and enabling smarter decision-making across the organisation. In this pivotal role you will sit at the intersection of business … delivering;Lead AI & Data StrategyDefine and execute a clear AI and data strategy aligned to business priorities, with a focus on revenue growth, customer retention, operational efficiency and productivity.Identify, prioritise and build a portfolio of high-impact AI and data initiatives.Deliver Business ImpactOwn ...

World fleet business unit. This is a senior leadership role focused on turning AI and data into tangible business outcomes — driving growth, improving customer retention, optimising operations and enabling smarter decision-making across the organisation. In this pivotal role you will sit at the intersection of business … delivering;**Lead AI & Data Strategy*** Define and execute a clear AI and data strategy aligned to business priorities, with a focus on revenue growth, customer retention, operational efficiency and productivity.* Identify, prioritise and build a portfolio of high-impact AI and data initiatives.**Deliver Business Impact ...

World fleet business unit. This is a senior leadership role focused on turning AI and data into tangible business outcomes — driving growth, improving customer retention, optimising operations and enabling smarter decision-making across the organisation.In this pivotal role you will sit at the intersection of business … delivering;**Lead AI & Data Strategy*** Define and execute a clear AI and data strategy aligned to business priorities, with a focus on revenue growth, customer retention, operational efficiency and productivity.* Identify, prioritise and build a portfolio of high-impact AI and data initiatives.**Deliver Business Impact ...

Business Analyst - CRM Transformation & Customer Experience Location: Manchester (Hybrid - 1 day per week in the office) Type: Permanent Salary: Competitive + Benefits The Opportunity An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation. You'll play … role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement ...

required Key Targets/KPIs Monthly new contract sales Recurring Monthly Revenue (RMR) growth Number of new contracts secured Quote-to-order conversion rate Customer retention within the region Required Experience Field-based sales experience within the fire & security industry Proven success selling service or maintenance contracts … Supportive, collaborative team culture Success Profile Builds a strong, active pipeline quickly Regularly secures competitor contract takeovers Delivers consistent monthly RMR growth Maintains exceptional customer retention across the region Equal Opportunities Statement As an equal opportunities employer, RangerFS is committed to the equal treatment of all current ...

Customer Growth DirectorLondon | Customer Success | Reports to Chief Customer OfficerHybrid Working The Problem We're SolvingA fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence, driving revenue growth … sectors- Comfortable alongside delivery, with a clean line between adoption and implementationWhy This Role MattersThis role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology ...

smart, fun, and talented team Position OverviewThis is an internal-facing platform product role, owning the roadmap, priority and business value for the customer experience applications estate. This role does not line-manage the developers, administrators and integration engineers who build on these platforms; that delivery organisation sits within … backlog-administration role.The purpose of the role is to own the product strategy, roadmap and optimisation of the platforms that power the post-sale customer lifecycle: serve, educate and retain. The support side of this estate is AI-heavy, and a core part of the role is driving intelligent ...

clear go-to-market plan, work in lockstep with sales leadership, and drive measurable impact across pipeline, revenue, acquisition, retention, and customer growth.Reporting to the Head of EMEA Marketing, this person will be responsible for shaping and executing the UKI marketing plan in line with regional priorities. … They will work closely with sales, SDR, customer success, and the wider global marketing organisation to ensure marketing is fully aligned to business goals and accountable for performance.This is not a brand-only or campaign-delivery role. It is a high-ownership regional marketing role for someone ...

sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business … including cultivation of local partnerships and organizational affiliations while actively generating new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.You will retain your customer base by delivering on the Comcast Credo, ensuring a superior customer experience. You will ...

sizes prepare for what’s next. Powered by the nation’s largest Gig‐speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business … including cultivation of local partnerships and organizational affiliations while actively generating new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. You will retain your customer base by delivering on the Comcast Credo, ensuring a superior customer experience. ...

growth. Scale what’s working. Build what’s next. Sensat is at an important & exciting stage of growth. We already have strong customer traction, a clear enterprise sales motion and around £5m+ in revenue. Our product is solving real problems for some of the world’s largest infrastructure organisations … taking what’s working, making it repeatable, and building the foundations for the next stage of growth. You’ll bring together Marketing, Sales and Customer Partnerships into one joined-up go-to-market function, ensuring every team is aligned around the customer, not departmental goals. You’ll strengthen ...

solve problems that nobody else can.Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. 2) The role:We’re looking for a strategic and hands‐on Vice … channels. You’ll work closely with the executive team to translate business goals into high‐impact marketing initiatives that strengthen market position, accelerate customer acquisition, and deepen customer engagement.This is a highly visible leadership role for someone who thrives in a fast‐paced environment, combines creativity with commercial ...

next stage of our growth. Scale what’s working. Build what’s next.Sensat is at an important & exciting stage of growth.We already have strong customer traction, a clear enterprise sales motion and around 5m+ in revenue. Our product is solving real problems for some of the world’s largest … about taking what’s working, making it repeatable, and building the foundations for the next stage of growth.You'll bring together Marketing, Sales and Customer Partnerships into one joined-up go-to-market function, ensuring every team is aligned around the customer, not departmental goals. You’ll strengthen ...

managing process· Coordinate with the Problem manager for Root Cause Analysis (“RCA”) for Sev 1 issues· Be the liaison between the client and customer· Ensure 100% customer retention through customer satisfaction and delight initiatives· Work with product management on lists of enhancements marked under Awaiting … your region.· Work with sales/presales to manage expectations around new or extended business with the clients in the region· Participate in Customer Advisory Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow ...

About the RoleWorking for a high-growth (+25% YOY), sustainable consumer eCommerce scale-up, Customer Retention and Loyalty Marketing Manager will have the opportunity to shape the growth of their loyalty program. You’ll be responsible for creating customer-centric strategies and executing the loyalty program … while optimising personalisation and customer engagement to achieve business growth.Requirements:Proven experience working in Retention, Loyalty or CRM focused role, with experience working on a loyalty program.Familiarity with CDP and ESP tools such as Bloomreach, Treasure Data, Blueconic etc.An analytical growth mindset and able to use analytical ...

SailPoint customer success team take responsibility for our customer journey and value realised from our platform, striving for positive business results for our customer and continued loyalty for SailPoint. Due to continued growth … business, we have a new opening for a Customer Success Manager German - (CSM) in the UK!A CSM is responsible for overall client retention and advocacy, building and sustaining long-term business relationships between SailPoint and assigned client accounts. This role serves as an advisor and business ...

like you, let’s build what’s next.About the teamThe Operations team at Airwallex plays a pivotal role in driving the company’s overall customer experience and operational excellence. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. … leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, uplift customer experience, identify uplift opportunities, and ensure Airwallex operates efficiently at scale and delivers a delightful customer experience.What you'll doAs Senior Director, Global Customer Support, you will lead ...