126 to 150 of 500 Customer Retention Jobs in the UK

time | Permanent About the opportunity Via is partnering with a growing technology and digital services business to recruit an Account Manager for its SMB customer team in Manchester. You'll take ownership of a portfolio of around 100 small and medium-sized business customers , building strong relationships, retaining accounts … performance targets. What you'll be doing Manage and grow a portfolio of around 100 SMB customers Build long-term relationships with key customer contacts and decision-makers Understand each customer's business, priorities and commercial needs Identify opportunities to upsell and cross-sell additional products and services ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

#korscareers would love to hear from you! We have an exciting opportunity for an Email Marketing Specialist in our London office. Department Overview: Our Customer Retention team owns email communication for Michael Kors across the EMEA region, reaching customers in more than 50 markets through campaigns, personalisation … lifecycle messaging. Reporting to the Senior Manager, Customer Retention, this role works closely with Design, Ecommerce, Web Production, Brand Marketing, Retail Marketing, and colleagues in North America to plan and deliver best‐in‐class email and SMS experiences. What You’ll Do Key responsibilities include ...

Development teams. This is a role with a clear growth path. As you build deep product and Partnerexpertise, the role will evolve towards a Customer Value Manager (CVM) remit becoming a trusted advisor who drives PTA adoption, customer satisfaction,growthand retention. We are looking for someone who combines … including support,releasesand outages. Issue management Manage escalations and work closely with technical support teams to resolve platform-related issues swiftly,maintainingopen communication andtimelyresponses. Customer/Partner advocate Channel Partner feedback into Kainos Product and Development teams to improve the Kainos PTA offering, advocating for Partner needs in roadmap ...

ensure customers feel supported throughout their journey. You will help define the strategy for how we scale our support operations and identify which customer segments require more specialized attention to prevent churn. Predictability as a Growth Lever: You will operate on the principle that "To Fix is to Grow. … improving the reliability of our product and the efficiency of our service, you will directly influence customer retention and unlock further growth. Qualifications WHAT YOU’LL BRING Technical Skills: 5+ years experience in analytical roles with strong data analysis skills (SQL & Python). Experience conducting regular ...

Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based … South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You’ll nurture ...

Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The Role, In a Nutshell The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives … across the Enterprise segments. As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus ...

advisor, you'll help customers navigate challenges, uncover opportunities and realise greater value from their partnership with BT. Working towards ambitious revenue, growth and customer satisfaction targets, you'll create and execute account plans that drive retention, renewals and new business opportunities. You'll work closely with … their operations and stay ahead in an increasingly competitive market. From leading commercial discussions and contract negotiations to coordinating virtual teams and delivering exceptional customer experiences, you'll have end-to-end ownership of customer success. As a visible ambassador for BT, you'll represent our brand both ...

you. This is a fantastic opportunity to join N-able at an exciting stage as we build a new distributor-led Customer Success model across key EMEA markets. As a Customer Success Manager, you will play a meaningful role in shaping a strategic initiative from the ground … supporting distributor and MSP partner relationships, driving customer value, retention, and growth, and helping define best practices that can scale across the region. You will work closely with distributors, MSP partners, Sales, Customer Success, and internal stakeholders to ensure partners have the guidance, engagement, and support ...

open channel flow meters. Our parent group has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. Our high repeat customer rate is due to an ability to remain close to our customers reinforced by providing … continue to expand our business. JOB SUMMARY: Responsible for identifying, developing, and securing new business opportunities for UK PCB manufacturing while driving revenue growth, customer acquisition, retention and market expansion. The role holder will expand market presence, secure profitable new business opportunities, develop long-term customer ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value The Role Take ownership of a portfolio of existing customer contracts ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value The Role Take ownership of a portfolio of existing customer contracts ...

Month Maternity Cover) Competitive Salary + Company Car + Excellent Benefits Milton Keynes | Hybrid Working (3 days office/2 days home) Drive Customer Experience Transformation Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager … lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships ...

customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Role As a Customer Success Manager within Risk Solutions, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. … goal is to protect and grow the revenue in our existing customer portfolio. As a CSM, you will serve as the main point of contact for customers, helping them achieve their goals, resolve challenges, and drive engagement. You will lead our customers to their desired outcomes and demonstrate ...

projects. The Sales & Quotations Executive job, based in Nottingham, is office-based with hybrid working available and will play a key role in supporting customer enquiries, developing quotations, coordinating with technical teams, and proactively managing a portfolio of customer accounts. The successful candidate will work closely with … wider sales function to ensure customers receive a responsive, professional, and consistent service. This role offers an excellent blend of sales support, account management, customer engagement, and commercial coordination, making it ideal for candidates looking to develop their career within a technical and customer-focused environment. Ideal candidates ...

play a critical role in ensuring our customers achieve maximum value from their investment in our platform. This role sits at the intersection of customer success, commercial growth, and operational excellence, leading as the primary relationship owner for our diverse customer base. Working closely with the Commercial Director … EMEA, you will be part of a high-performing team that drives customer retention, expansion, and advocacy, establishing best practices, developing scalable account management frameworks, and ensuring consistent delivery of exceptional customer experiences across the region. This is a fantastic opportunity for someone who combines strong ...

join a well established UK based B2B business operating within the industrial and engineering sector, with a strong reputation for quality, technical expertise and customer service. Reporting to the Senior Marketing and Digital Partner, you’ll play a key role in growing the ecommerce business, identifying new revenue opportunities … using customer, sales and website data to improve commercial performance. This is a hands-on position that combines ecommerce, digital, commercial analysis and customer growth, making it well suited to someone who enjoys seeing the direct impact of their work. You’ll have the opportunity to influence ...

Shape the Future of Customer Engagement Through CRM, Data & AI. Location: Dorking, Surrey (Hybrid - 3 days in the office) As part of the DERTOUR Group, one of Europe’s leading travel groups, DERTOUR UK supports a range of well-known specialist travel brands including Kuoni, Carrier, CV Villas, Explore … Jules Verne, Kirker, Santas Lapland and Solmar Villas. Our IT and digital teams play a key role in enabling these brands to deliver outstanding customer experiences. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal ...

solve problems that nobody else can.Our mission is to elevate brand awareness and drive revenue growth through innovative marketing strategies that captivate audiences, foster customer loyalty and amplify the influence of our brand in the marketplace. 2) The role:We’re looking for a strategic and hands‐on Vice … channels. You’ll work closely with the executive team to translate business goals into high‐impact marketing initiatives that strengthen market position, accelerate customer acquisition, and deepen customer engagement.This is a highly visible leadership role for someone who thrives in a fast‐paced environment, combines creativity with commercial ...

mission to make the world's best cloud and digital services available to all. We're a team of technology specialists, problem-solvers and customer champions who believe every organisation should have access to the people, technology and expertise needed to achieve their ambitions. That's why thousands … manage a portfolio of around 100 Small and Medium Business customers, building long-term relationships that drive retention, growth and exceptional customer experience. You'll become a trusted advisor to your customers, understanding their goals, challenges and priorities while helping them identify technology solutions that deliver real ...

This Senior Data Analyst role is suited to someone with a background in digital, customer, or product analytics who enjoys working with large datasets and influencing business decisions through data. You'll partner with product, marketing, and growth teams to improve customer retention, engagement, and commercial … performance. The Company They are a digital-first business with a strong focus on customer growth and product development. Data is central to decision-making across the organisation, with analysts working closely alongside product, marketing, and commercial stakeholders. The business offers the opportunity to work across customer lifecycle ...

innovative technology platform that helps festivals, venues, stadiums, arenas and food-led events streamline their operations through integrated point-of-sale, payments, data and customer management solutions. Following significant year-on-year growth, they are looking for a commercially driven Account Manager to take ownership of existing customer … , growth and long-term partnerships. The Role As Commercial Account Manager, you will be responsible for managing and developing a portfolio of strategic customer accounts. You will work closely with clients to understand their needs, identify growth opportunities and ensure they continue to receive maximum value from ...

environment we operate in, and our bold ambitions result in unique learning opportunities for our people. The role… We’re looking for a Senior Customer Success Executive (CSE) to build strategic, long-term customer partnerships and drive measurable business outcomes using an AI-first approach. This role goes … beyond traditional customer success or account management. You’ll act as a trusted advisor, guiding customers from onboarding through value realization, adoption, and growth — using AI-powered insights to proactively identify opportunities, risks, and next-best actions. You will own customer success end-to-end, helping customers unlock ...

Senior Data Analyst Central London | Hybrid | Up to £70-75k An exciting opportunity for a Senior Data Analyst to use customer and subscription data to directly influence retention, engagement and growth within a digital business. The Company They are a global technology and digital content business … subscription funnel, identifying conversion opportunities and drop-off points. Develop and maintain Lifetime Value models and churn prediction models. Analyse customer retention, engagement and subscription behaviour. Build dashboards and monitor key subscription and user metrics. Turn complex customer data into clear commercial recommendations. Partner with Growth ...

Senior Digital & Commercial Manager, you will be responsible for defining and delivering Bill's digital roadmap, ensuring every digital touchpoint creates a seamless customer experience while driving measurable commercial growth. Reporting to the Commercial & Marketing Director, you will lead the delivery of our Digital Transformation Programme, owning the strategic … roadmap across CRM, loyalty, website, digital acquisition, customer experience and digital performance. Working closely with internal teams, external agencies and technology partners, you will ensure every customer interaction is connected, measurable and commercially impactful. This is a highly strategic and commercially focused role, balancing long-term digital transformation ...