176 to 200 of 419 Customer Retention Jobs in the UK

Cross-Functional Sales Execution – Orchestrate dedicated cross-functional deal teams—including Strategic Sales Engineers, Solutions Architects, Product Managers, and Executive Sponsors—to drive unified customer pursuits. Partner with Customer Success and Post-Sales Engineering to ensure successful deployment, high customer retention, and long-term account ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 ...

Revenue Operations, FP&A, Accounting, and M&A teams on commercial reporting matters. Analysis and Insights Conduct deep-dive analysis into ARR drivers, retention trends, renewals, churn, install-base performance, expansion rates, and new logo acquisition. Identify business performance trends and translate data into meaningful recommendations. Investigate anomalies … roles. Significant experience within a software, SaaS, subscription, or technology company. Experience working with recurring revenue models, ARR, ACV, SaaS metrics, subscriptions, renewals, and customer retention analysis. Experience supporting executive-level business reviews and reporting processes. Additional Information A persistent nature and a willingness to understand ...

revenue, and developing future growth opportunities.This leader is responsible for building and executing the regional software distribution strategy and leading the field sales, Customer Success, and Industry Solutions teams that drive commercial performance across the region. The role also shapes scalable connected-care solutions that bring Harmony and IRIS … solutions.This opportunity is suited to an experienced healthcare technology or SaaS commercial leader who combines rigorous revenue ownership with hands-on market development, executive customer engagement, team building, and cross-functional influence. The role partners closely with Topcon’s field organization and Oku’s Product, Marketing, Pharma, Onboarding ...

Ocado Partner Account team to drive the growth agenda in our partner’s business, enabling our partners to improve commercial outcomes, grow their customer base, order volume, and overall profitability. You will build effective relationships with key commercial, marketing, and ecommerce stakeholders in our partners’ businesses. You will leverage … knowledge of customer objectives, strategic know-how, knowledge of the Ocado Smart Platform (OSP), as well as the expertise of our central growth subject matter experts to create and implement successful growth strategies. You will become a first line of e-commerce growth support, leveraging our team of central ...

Fashion Trading Lead Shape the Future of Fashion Commerce Are you passionate about fashion, customer experience, and using data to drive commercial growth? We're looking for a Fashion Trading Lead to play a key role in accelerating category performance, driving innovative trading initiatives, and delivering exceptional buying experiences. … opportunity to join a fast-paced and collaborative team where you'll help shape strategy, influence cross-functional stakeholders, and lead initiatives that grow customer engagement and category revenue. What You'll Be Doing As the Fashion Trading Lead, you will be responsible for identifying opportunities to grow ...

managed technology services to businesses across the UK. They are looking for an experienced Telecoms Account Manager to manage and grow an established customer base while also developing new business. From day one, you will inherit a portfolio of approximately 120 existing accounts, providing immediate opportunities for retention … their objectives and technology requirements, positioning the business as a trusted technology partner. Key Responsibilities: Manage and develop a portfolio of approximately 120 existing customer accounts. Build strong relationships with key stakeholders and decision-makers. Identify upsell and cross-sell opportunities across connectivity, network security, voice and wider technology ...

identify challenges early, and build the systems, processes, and insights that enable sustainable growth. You'll partner with Sales leadership, Marketing, Sales Engineering, and Customer Success to improve how we operate across the customer lifecycle. You'll balance strategic planning with practical execution, creating structure that helps … Director of Sales as a strategic advisor on quota setting, capacity planning, compensation, territory design, and headcount modeling. Support revenue across the full customer lifecycle, including new business, expansion, and retention. Build reporting and dashboards to track pipeline coverage, conversion rates, time to close, forecast accuracy, and net revenue ...

within an existing book of business across the France region. As a consultative, strategic advisor, the Enterprise Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). … remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation ...

Customer Success Manager - UK Launch Team About Us SourceWhale is the leading AI-native Recruitment Productivity Platform for increasing conversations, whilst making recruiters’ lives better through enabling them to do more with less. We integrate with everything that recruiters use day to day - CRM’s, emails, data providers … company in our space. We are completely profitable and have built an incredible product - just see our G2 reviews! As a CSM in the Customer Success Team Launch Team, you’ll own the onboarding journey for new clients - guiding them through transformation, delivering early value, and setting them ...

through proactive outbound activity Manage your own pipeline from first conversation to closed deal Build relationships with business owners and senior decision-makers Identify customer needs and position the right solution Run sales calls and product demonstrations Negotiate commercials and close new business Hit and exceed monthly and annual … that forms part of a wider global SaaS group. The product is already trusted by: 23,000+ businesses globally 340,000+ vehicles tracked 98% customer retention £200m+ in calculated customer savings So you're not trying to sell an unproven product from scratch ...

company helps organisations make better-informed decisions, understand performance and identify new opportunities. This isn't a traditional account management role. It combines customer retention and account growth with targeted new business development, giving you ownership of existing client relationships while also opening doors with prospective customers. … play a key role in growing recurring revenue, strengthening customer relationships and identifying new commercial opportunities. The Role You'll take ownership of a portfolio of existing customers, managing relationships throughout the customer lifecycle while developing new business opportunities with carefully targeted organisations. Your responsibilities will include: Managing ...

Permanent The Role Our client is looking for an experienced Field Application Engineering Manager - EMEA to lead the engineering support function across its European customer base. Reporting to the VP, Technology & Customer Integration - EMEA & ROW , this role is responsible for supporting existing EMEA customers across standard and custom … ensure customers receive a high standard of engineering support and have the technical solutions they need. The role covers a broad range of customer and engineering activity across sectors including Broadcast, Medical, Industrial, Test & Measurement and Transportation , with a particular focus on developing HMI solutions for applications such ...

Senior Customer Success Manager - French Speaking Industry leader? Well, how about an industry creator?! WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work … collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you! We’re looking for aFrench speaking Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital ...

growing team while completing a Level 3 Channel Marketing Apprenticeship. You will work closely with our Founders and external Sales Director, supporting marketing, sales, customer engagement and account management across our Consultancy and Training teams. Your responsibilities will include: Supporting and delivering marketing campaigns Managing a quarterly marketing activity … calendar Using market research, customer feedback and sales trends to identify opportunities Supporting email marketing, social media, events and marketing automation Helping to build the sales pipeline and develop new business opportunities Supporting account-based marketing for key customers Attending networking and marketing events Working with external marketing agencies ...

global leadership, the role develops scalable partner programmes, strengthens executive relationships, and enables partner-led go-to-market motions that accelerate pipeline generation, customer acquisition, and long-term business growth. The Senior Director also leads and develops a high-performing partnerships team while ensuring strong governance, operational excellence … continuous improvement. Build and maintain executive relationships with strategic partners, acting as the senior regional sponsor for key alliances. Collaborate with Sales, Marketing, Customer Success, Product, and other cross-functional teams to maximise partner success and commercial outcomes. Represent the Partnerships function within regional leadership, influencing strategic direction ...

# Commercial Customer Success Manager - EMEASigmaLondon, UKFull-timeUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis London-based customer success role helps customers get value from Sigma’s analytics and business intelligence platform. You’ll manage strategic accounts, support adoption, and work … training, and expansion opportunities.* Full-time* On-site* 4+ years* Bachelor's or Master's Degree### Skills and expertiseSQLData visualizationSnowflakeDatabricksRedshiftBigQueryETLBusiness intelligence### Key responsibilities* Build customer relationships and guide accounts in using Sigma’s analytics platform.* Identify expansion opportunities and reduce churn to improve net dollar retention.* Create customer ...

inherit an established portfolio with significant opportunities to increase revenue, build relationships at senior stakeholder level and introduce additional products and services across the customer base. Key Responsibilities Take ownership of a portfolio ofenterprise accounts. Develop and execute strategic account plans to maximise revenue growth, retention and long-term customer value. Identify and secure new business opportunities within existing accounts, driving cross-selling and upselling activity. Build strong relationships with senior stakeholders and decision-makers, positioning yourself as a trusted commercial partner. Identify opportunities to introduce additional products and services across the wider ...

partners to plan and execute event logistics, including venue selection, contract negotiation, and overall coordination. This role involves designing event concepts, managing budgets, providing customer service during events, and addressing attendee needs to ensure a seamless experience. The coordinator will also handle promotional items, facilitate communication among stakeholders … larger events and implementing creative ideas. Manage and track event budgets, reconcile financials, and maintain accurate records for review and reporting. Provide hands‐on customer service during events, addressing attendee questions, and ensuring a seamless experience. Anticipate and respond to customer needs and resolve issues during events ...

Group is to ensure clients achieve their objectives quickly and effectively, delivering fast time-to-value, strong adoption, operational efficiency, and long-term client retention and growth. The Product Specialist function is a key leverage point within the Services organisation, enabling scalable onboarding, advanced client workflows, product adoption ...

additional services and solutions, and ensure long-term client satisfaction and retention. Whether you come from a technology consulting, ERP consulting, implementation, business systems, customer success, or account management background, this role offers an excellent opportunity to combine relationship management, commercial awareness, and business technology expertise. What … Client Relationship Management Manage and develop relationships with an existing portfolio of clients Act as a trusted advisor and primary point of contact for customer accounts Conduct regular client reviews and check-ins to understand business needs and ensure customer satisfaction Build strong relationships with key stakeholders ...

sales organization, providing best practices and technical architecture guidance, driving POC’s and helping secure the technical win to exceed new bookings, expansion, and customer retention targets. Main Responsibilities Strategic Value & Executive Advisory Executive Technical Value: Partner with sales engineers , account executives and business consultants to drive … Context Graph (operational memory layer) and Knowledge Graph connectors to integrate unstructured, federated enterprise data sources (e.g., SharePoint, Confluence, Google Drive) into the customer’s AI ecosystem without data migration. Cross-Functional Leadership & Delivery The "Road to 80%" Methodology: Lead the critical technical hand-off between pre-sales ...

ownership of meaningful product outcomes from the outset. You'll have the autonomy to tackle high-impact problems, make informed decisions using data and customer insights, and drive delivery within a fast-paced, collaborative environment. This is a hands-on opportunity to make a genuine impact within six months … working closely with internal teams and directly with our NHS customers, including visits to customer sites to understand their challenges and help shape solutions that make a difference to their day-to-day working lives. Key Responsibilities Technical Leadership Provide guidance and mentorship to fellow Product Managers, helping ...

Customer Success Manager - Team Leader Hybrid | UK Competitive Salary + Benefits We're looking for an experienced Customer Success Manager - Team Leader to lead customer engagement across a portfolio of managed service accounts while supporting and mentoring a Customer Success team. You'll build strong client … relationships, chair service reviews, manage escalations, oversee SLAs and KPIs, and work closely with technical, project, and commercial teams to drive customer satisfaction, retention, and growth. Key Requirements: Experience in Customer Success, Service Delivery, Account Management, or Client Relationship Management Background in Managed Services, Cloud, Cyber ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns … help maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...