26 to 50 of 369 Customer Retention Jobs in the UK

sets the strategic direction, manages overall divisional performance, and ensures the alignment of our product, sales and services teams to drive revenue growth and customer retention. Reporting to the Group CEO and sitting as a member of the company's Executive Committee, the SVP Incubation Business Unit … propositions, driving hyper-growth, and graduating mature sectors into the wider business. The role combines strategic vision, commercial ownership, operational discipline and a relentless customer focus. The SVP Incubation Business Unit carries accountability for the division across four areas: determining and leading the go-to-market execution, driving product ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

recent Series A investment, we are entering an exciting phase of growth across the UK and internationally. We’re looking for a commercially-minded, customer-obsessed Head of Customer Success to build and lead our Customer Success function from the ground up. Reporting to the Chief Technology … Officer, you will own the entire post-sale customer journey, ensuring every venue partner successfully launches, adopts and grows with BillyQ. You’ll be responsible for maximising partner satisfaction, driving product adoption, increasing revenue per installation and delivering industry-leading retention. This is a rare opportunity to establish ...

right engineers quickly, fairly, and with confidence. We invented the technical assessments category and continue to lead it through constant product innovation, deep customer focus, and a strong understanding of how engineering teams hire.As AI changes how software is written, reviewed, and evaluated, Codility is helping customers rethink what … improve how we work, support customers, analyse data, scale expertise, and build better products and processes.Your roleAs Head of CS, you will own key customer relationships while also helping bring structure, consistency and focus to our Customer Success function.This is a player-coach role. You will manage ...

Senior Consultant – Lifecycle & Customer Growth London/Hybrid5£55,000–£85,000 + bonus Are you an experienced CRM, lifecycle or customer growth consultant who enjoys solving complex marketing challenges? We’re working with one of the UK’s fastest-growing independent digital consultancies, helping ambitious brands improve … customer acquisition, retention and lifetime value through smarter marketing, data and technology. This is a senior client-facing role combining customer strategy, CRM, MarTech and project delivery. You’ll advise recognised brands, build relationships with senior stakeholders and lead projects that turn customer growth strategies ...

Customer Success Executive About the Company Our client is a leading provider of training solutions for the transport, warehousing, and logistics sectors. They develop industry-accredited training materials and digital platforms that help over 600 partners deliver compliant training to more than 100,000 learners each year. The Role … Customer Success Executive, you will manage a portfolio of customers, helping them maximise the value of the company's products and services. You'll build strong customer relationships, resolve complex queries, manage renewals, and identify opportunities to improve customer satisfaction, retention, and growth. Working closely ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account RelationshipsHelp Some of the UK's Biggest Employers Transform Employee RelationsDo you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges Are you CIPD Level 5 qualified or above, with 5+ … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management.· Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity.· Manage, coach, and set high performance standards for the customer success team.· Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability.About you:· Proven background in contract management ...

through technology. Our software helps thousands of care providers deliver outstanding care, and we're growing rapidly. We're looking for an experienced Senior Customer Success Manager to join our Growth team. This is more than a Customer Success role. You'll become a strategic partner to some … opportunities that genuinely benefit customers, we'd love to hear from you. The Role You’ll take ownership of a portfolio of high-value customer accounts, working closely with senior decision-makers to understand their priorities, challenges and future ambitions. Rather than simply managing renewals, you’ll identify opportunities ...

Strategic Customer Success Manager Salary: £60,000–£70,000 + 10–20% performance-related bonus Location: Remote, UK MFK Recruitment is proud to be working with a well-established global software company to recruit a Strategic Customer Success Manager. Our client provides an AI-powered, code-free testing … well. Over the past six years, MFK Recruitment has placed 16 people with the company, and 10 are still working there today. The Strategic Customer Success Manager will take ownership of a portfolio of strategic, growth and high-potential customers. You will build strong relationships with senior, operational ...

Livingston, Scotland or London (2 days a week on-site) An exciting opportunity has arisen for a Senior CRM & Loyalty Manager to lead customer engagement, loyalty strategy, and lifecycle marketing for a well-established consumer brand. This is a high-impact leadership role where you will shape CRM strategy … drive customer retention, and influence the future direction of loyalty and personalisation initiatives. You will also have the opportunity to lead a small team while working closely with stakeholders across marketing, technology, analytics, and digital functions. THE COMPANY They are a highly recognised omnichannel consumer business with ...

Role: Utilise advanced analytical techniques to understand customer behaviour, identify opportunities across acquisition, retention, loyalty and customer value, and turn data into recommendations that improve business decision-making.WHATS IN IT FOR YOU:40% staff discount plus friends & family discounts throughout the yearAccess to our reward platform … with the Retail Trust and Fashion & Textile Children's TrustWhat you’ll be doing:Data Mining: Use data mining techniques to combine multiple large customer, transaction, campaign and digital datasets into new data marts, analytical models and reusable insight assets.Descriptive Analytics: Interpret data and present findings to stakeholders ...

than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.Job DescriptionThis role is to support growth and customer retention across Europe and will be responsible for a portfolio of our strategic enterprise customers. The primary objective of the role … help guide Customers along their DEX journey, following Nexthink’s DEX Methodology, to drive growth and adoption throughout the entire customer lifecycle. Key pillars to the Customer Success Team are: (i) Customer Success Plan, (ii) Value Tracking and (ii) Executive Business Reviews. You will be expected ...

future together. WHY WE'RE LOOKING FOR YOU As we continue to grow across EMEA, we're looking for a leader to own customer growth and success through technical engagement across the customer lifecycle in the region. This person will help ensure our customers and prospects realize value … after the sale, technical support, and services delivery. You'll lead a small but highly impactful team, serve as a key escalation point for customer issues, provide leadership to the team and feedback at the company level, and help adapt global processes and programs to meet the needs ...

nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.Title: Customer Intelligence AnalystBase location: Belfast, Northern Ireland (Hybrid)Thales:Thales is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. … customers and protecting what matters most. Thales—Protect the pulse of your business. Learn more: Summary:Imperva, A Thales Company is seeking a passionate Customer Intelligence Analyst to support our Customer Success organization.This role will identify customer intelligence within our business and make this actionable for Customer ...

Enterprise Customer Success | Employee Relations | HR Technology | Strategic & Value-add Account Relationships Help Some of the UK's Biggest Employers Transform Employee Relations Do you enjoy building trusted relationships with senior HR leaders and helping organisations navigate complex employee relations challenges? Are you CIPD Level 5 qualified or above … relations, HR or people advisory, and have a strong understanding of UK employment law and the commercial instinct to spot opportunities to create greater customer value? Do you have experience growing customer relationships and ARR through strategic upselling and cross-selling, ideally within B2B SaaS or professional services ...

veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey. The Role: The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional … portfolio of complex enterprise and multi-site customers, acting as a trusted partner and delivering value through influence and insight. Key Responsibilities: Customer Engagement Build and maintain trusted relationships with senior stakeholders and executives across the customer portfolio. Deliver executive level QBRs, value reviews, and roadmap conversations tailored ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment ...

Customer Service/Account Manager – Telecommunications Location: Manchester (Office Based) Salary: £27,000 - £33,000 per annum (depending on experience) About the Company Our client is a well-established and growing telecommunications provider, delivering high-quality connectivity and communication solutions to businesses across the UK. Due to continued growth … they are looking to recruit a Customer Service/Account Manager to join their Manchester office. This is an excellent opportunity for someone who enjoys building strong customer relationships, providing outstanding service, and managing customer accounts within a fast-paced telecoms environment. The Role As a Customer ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.About the roleWe're looking for a Director, Customer Success, to lead our mid-market and upmarket segments at Pleo. This is a transformation roleIn this role, you'll lead multiple teams of Customer ...

leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Account Executive to join our team and help us expand our Enterprise customer market presence while nurturing strong customer relationships.Position Overview:As an Enterprise Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our large enterprise corporate customers. You will work closely with cross-functional teams to develop and implement ...

Product Marketing Manager, UK is responsible for activating and delivering market-ready value propositions across Civica’s UK portfolio. The role turns proposition strategy, customer insight, messaging and commercial priorities into practical go-to-market activity that helps customer-facing teams clearly articulate Civica’s value … market. Working as part of the Product Marketing Activate & Deliver model, this role partners closely with Product Management, Sales Enablement, Marketing, Customer Success and Sales leadership to ensure propositions are launched, adopted and continuously improved. The role does not directly own Sales enablement, but works with Sales Enablement ...

once per week) Comp : Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from … platform while equipping our commercial teams with world‐class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help ...

contact the recruiter directly. About the job you’re considering We are seeking a talented and experienced Product Manager to join our Digital Customer Experience (DCX) practice, with a particular focus on e-commerce and digital commerce transformation. In this role, you will lead the definition, delivery, and optimisation … digital products and customer experiences that drive commercial growth, customer engagement, and measurable business outcomes. Working at the heart of multidisciplinary teams, you will bring together business, technology, design, data, and delivery expertise to define product strategy, shape roadmaps, and deliver innovative digital commerce solutions that create value ...